Reviews of Red Deer Toyota (Car Concessionaire)

KSailer07

They had nothing I wanted

Paul Thorne

Always helpful. Salesman remembers me by name and give time to chat.

Michael Brown

What a great place to get a vehicle. I have never had an issue with this dealership. I've always left feeling valued and appreciated. I just recently got into a new Tacoma. Ben was a great sales associate. At no point did I feel pressured or pushed into anything. I will for sure look to him for any future vehicle inquiries. Rick in finance was one of the funniest people I have ever dealt with when dealing with a vehicle purchase. Really laid everything out for me and made sure I knew what I was getting into. Save the trip to Edmonton or Calgary and go to Red Deer Toyota for your next vehicle. Also just had our Highlander detailed and we got it back looking and smelling brand new.

Ardin Brownlee

Honestly I was very anxious going into Toyota but Jathryn ended up making me feel calm and helped me find a vehicle that suited my immediate needs as well as what could and will work for me in the future. I have been to a few dealerships around Red Deer but all of them were fairly pushy or I did not understand what was fully going on (I've never bought a car via a dealership before, I just had an old beater) and she as well as the Toyota staff in general made me feel a lot better about making this really big decision. Thank you so much Jathryn! I love my little Yaris ????????

jithu james

I had a great experience with Red Deer Toyota. Staff were friendly especially Genaro and Ryan. They truly care about the customers.

Erin Black

We couldn’t have had a better experience at Red Deer Toyota. From the moment we walked into the dealership our sales representative, Stephen, made us feel comfortable and genuinely wanted to find us a vehicle that would be perfect for us. He was very knowledgeable about all of the Toyota products we were considering. We didn’t once feel pressured and our experience was very relaxed. The sales manager, Ryan, was exceptional in dealing with our trade in and ensuring the vehicle we were purchasing was exactly what we wanted. Once our new vehicle arrived, Stephen went above and beyond, showing that he cared with his follow up and his personal touches including marking important pages in our owner’s manual for us. It was very easy to make the decision to purchase our new vehicle from Red Deer Toyota and we couldn’t be happier. We will definitely be long-time Red Deer Toyota customers and would recommend the dealership to anyone!

Ben Anderson

Thank you service department special shout out to Bill. I wasn't there but I heard you're very patient and got my mom back on the road. Keep up the good work Red Deer toyota and you got my business!

Patrick Bateman

Had my older Corolla serviced and cleaned up as I prepare to say goodbye and sell it. Great experience and the building is full of awesome people! 10/10 would recommend.

Benjamin MacKinnon

I have had the worst experience. They order me the wrong truck right off the hop so they never listened to what I wanted. then I had an issue with a weather strip. after 5 attempts it still looks awful. they also ruined all of the letters of my vin sticker so I asked for a new one. they just tore the old one off and left the peeled sticker in my door then put the new sticker I a different spot so everytime I open my door I get a reminder of there poor service. They have made all of the necessary steps to correct my problems. So I say they are good for that. I think I had some bad employees dealing with me originally

Melvin Kujur

I was excited to buy a very unique Purple car. Turns out it looked purple only in the showroom lights. Very disappointing!!

DJbrent 1526

As soon as I walked in to Red Deer Toyota, I met Mo and he was very kind and a good listener and very easy to talk to, we ended up purchasing a used vehicle from him but honestly it was the best car buying experience I’ve ever had. He is professional and we are very pleased to meet him and we will for sure recommend him to our friends, I highly recommend to go see Mo Mohammadi ???? Thank you for the exceptional service Red Deer Toyota.

Niyi Olaloku

I called to schedule a diagnosis for a shaking /vibrating front wheel passenger's side problem for which Toyota Camry 2017 LE is noted for. I am not a first time client. I called initially at around12:45 pm today and again around 4:00 pm to make an appointment and was bounced around to Jeanine and over 6 people, phone was dropped many times when being transferred and had to call back 4 times. Service advisors will pick the phone and drop it. VERY SAD AND DISSAPOINTING.

Randy Gordon

I am very happy with my sienna

corwin Gibbons

Great people. Great dealership!

The Hoff

Been dealing with Red Deer Toyota for 13 years. Absolutely love this dealership. Always friendly, courteous staff. Never felt pressured, and always feel welcome. 100% recommend shopping for your next vehicle at Red Deer Toyota!

Shelia Strychalski

I've purchased vehicles from dealerships on 5 occasions before this, and our salesperson Mo ensured this experience was heads above every other experience. He made us feel at ease and never pressured. His autheticity, and willingness to …

Arash Agah

Never received the car ready. It did not have block heater. they said they will reimburse but nothing yet. my friend was supposed to get a referral but nothing yet. not a good management!!

Shannon Gooden

Awesome experience purchasing my 2019 4 Runner. So friendly and helpful. Shout out to Jathryn. I would recommend Red Deer Toyota. I came from Calgary to Red Deer because of the service and friendliness. Buying a new vehicle can be very stressful. This was a very pleasant experience. Thank You!

Bruce Evans

Every service visit goes extremely smooth. Very efficient.

Mandy Christian

Posting this review about my boyfriend's truck. This has been our experience, if I could give 0 stars I would. These are his words that he shared on FB today. "I own a 2012 Toyota Tundra TRD, 70,000 kms on it and “babied” every km along the way. I have all maintenance records. Awhile back one of the cylinders went through the engine block rendering it inoperable. I was driving 120 km/h on the QE2 in AB. Prior to this Toyota had covered a few engine malfunctions (water pump, oil leaks, etc) under my “extended warranty” which wasn’t cheap. I have a statement from the service manager at Red Deer Toyota that they were “unable to find a direct correlation between the engine and the lift kit”. Despite this confession I was denied any and all coverage regarding the replacement of the engine. They continue to ignore and refuse to respond to the Better Business Bureau concerning this matter as they claim, they don’t cover engine malfunction once any after market work has been done to the vehicle. *This never was an issue in previous warranty work to the engine*. Yesterday I had my Tundra towed to my residence to find that most of the engine components (still drooling oil) as well as an uncapped (no lid), large pail of used engine oil was placed INSIDE THE CAB before transit. I had visited the truck on multiple occasions before it was towed and these things were not in the cab at such times. Needless to say the interior of my very lightly used (and very expensive I might add), Toyota Tundra is drenched in old oil and transmission fluids. Not only has Toyota dishonoured my extended warranty coverage but they’ve damaged the interior. I would’ve been more than willing to cover the costs of proper oil disposal. There was absolutely zero communication that they might want me to deal with the oil. "

Gary Laurie Lewis

Purchased my fourth vehicle from Red Deer Toyota and received stellar treatment once again. A pleasure to deal with Don, Corey and others. Sincerely Gary L

Reyjen Villareal

We just got our new car from them and we are really satisfied with everything. Genaro and Dawn really helped us and explained everything to us. We got a good deal. It was smooth transaction and we are really satisfied with the experience. Thank you Red Deer Toyota.

Don Wielinga

We took our time making a decision on purchasing our Toyota Highlander. The staff were patient and informative about product knowledge. In the end we were happy with our decision to purchase a Toyota product, this is our second as we have an 2005 Sienna with 350 000 km it is still running well. Genaro, Ben, Taylor and Jamie were excellent to work with. I certainly liked their style of service and sales as generally Toyota products sell themselves.

Raymond Holland

Some questions regarding the installed tires on factory vehicles being good for more then 40k. Mine did not last. That said the people are good to deal with. Straight forward. Corey is excellent at setting up financing you can afford, and suits your needs.

Leah Sparrow

We had a wonderful experience at Red Deer Toyota. We immediately liked Tony - he was knowledgeable, friendly and easy to talk to. He gave us the space we needed to discuss and decide what we wanted which we greatly appreciated. We had a very specific truck in mind and after a few months we were notified personally that they had one on the lot. Tony went above and beyond to make sure we were comfortable with everything before we made the purchase. We couldn't be happier with our new truck! Thank you to Tony and the rest of staff at Red deer Toyota.

Palace Of MercyTV

Stephen Van make me fall in love with what I want

Katy Andrews

I can not say thank you to Tony and everyone who helped me get into my new car! The customer service was impeccable and they work really hard to get you what you want! I 100% recommend Toyota Red Deer to everyone I know.

Cathryn Depta

Thank you Stephen! I love my Miss Corolla!

Brenda McKenzie

Have an oldie but a goodie 2005 Toyota Corolla..270,000 kms.. Never let me down! Except the heater blower/fan was not putting out like it should. Talked to service and wonderful Charlotte mentioned a plugged cabin filter.. which i was unaware my car had. She got me to pull my car in and sweet Paige took out my very plugged filter and replaced it with a new one i purchased!! Needless to say I am ecstatic that i can once again enjoy driving my very reliable, economical Toyota in the winter!! Thanks ladies! Thanks Toyota!! Cheers!????

Shawn Watson

Best deal, top shelf service, and great experience every time. Highly recommended and will continue to get all our family vehicles nowhere else. The entire team is all about customer service. Thanks again to Ben and Andrew!

Bob Hubert

This is the second time I have ever bought from a dealership and everyone I met at Red Deer Toyota was great. From the minute I walked in I felt like I was part of a family. Patricia our sales Rep is the best! Thank you so much! I love my truck!

A P

A really good experience ... fair and honest definitely a good use of my time

Tyson Hainsworth

Will at the Parts Counter is a Parts Ninja. Will is very knowledgeable and helpful. One time I ordered parts and was going to have a friend pick them up that day. Turns out the friend was going to stay the night. Will called me to double check if someone was coming as they were closing soon and he could put them in a drop off spot. You can tell Will cares about doing a good job. I love having a guy in parts that you know is going to order you the right parts. Doing an e-locker swap on 3rd gen 4Runner and you call Will up and give him the VIN and he is quick to tell you all of the info you need. Thank you Red Deer Toyota for hiring a Parts Ninja!

David F

I bought my car here. And Don was vary good to work with. He is the guy to see if you are looking for a Tacoma.

Gord Mayenburg

They had No prices on their cars or trucks!!!

Garth Epp

Stephen doesn't just sell vehicles, he helps people buy them. When dealing with Stephen you feel like a valued person and not just another sale. He is dedicated to the needs of his customers. He approaches each client and situation with a problem solving perspective and goes above and beyond.

Steven Harold Orr

Great service. Fair trade in and price. Tony was a super friendly guy. I recommend Red Deer Toyota.

HSK

Best experience ever buying a vehicle. Amy helped me through the entire process and was always quick to reply over text to any questions I had. Not pushy and very knowledgeable. Would highly recommend RedDeer Toyota to everyone.

Jim n Tracy Stewart

Awesome service and awesome people! I really do enjoy going to Red Deer Toyota. I highly recommend them.

Ravinder Singh

Worst experience ever guys!!!! Specially Mr Ben never go to him he doesn’t know math .he accepted three times our offers and refused every times because he was confused about selling the vehicle i felt like they doesn’t want to sell the vehicle just wasted our time drives to red-deer from Calgary i wish i could hv get another sales person

Rich Friesen

I had a great experience with RD Toyota. It was my first time buying a new(ish) car, so I was a bit nervous, but Amy and the team made me feel like a valued customer. There were no hidden fees neither. Buying a new car is stressful, but my stressed was relieved after dealing with RD Toyota. I am excited about my new Corolla!

Sheldon Grice

went well

M. Patrick De Jonge

I just wanted to say he was the best car salesman I've ever dealt with. He listened to what you wanted and I felt like he wasn't a salesman at all. We love the car we bought. Stephen made it an enjoyable experience.

dodie chynoweth

Toyota Scion in Red Deer was so helpful and knowledgable! I highly recommend them whether it be service or sales ????

Ed Kessel

We went in looking for a van. They tried to sell us a van used as a rental van. At this point it was an OK experience. They appraised my trade and I knew what it was worth based off my research and an appraisal done the same day. They offered us 9500.00. I told them no deal unless they did a lot better and they came back with 10500.00. They kept preaching about why there book value was lower than the rest of the world. There pricing is favourable to Red Deer Toyota and everywhere else is wrong. We walked away and went to GoAuto. Found a van and they gave us 14000.00 for our trade. You be the judge. Toyota is a great product but Red Deer Toyota not so much.

Donna-Marie McKinnon

Love my new Toyota C-HR. Bernie York was extremely helpful and went over and above the call of duty to help me find the vehicle that was right for me and make it as simple as possible for me. I sincerely appreciate his help and thoughtfulness. Thank you, Bernie!

Gumby 3000

If they fo what they are talking about an i drive off in new car, im going be very impressed!!

Laura Gough

Great staff made for a great experience. Amy is a friendly, conscientious salesperson and cares about getting you exactly what you want and can afford. She is super helpful and the service staff is awesome; my detailing was done really well and quick.

Dan McKean

Love Toyota products and vehicles but I can not say the same about this dealership. My wife brought our car in for an out of province inspection and they quoted her $3,500. Since we just had on completed less 7000km prior I thought this was a bit strange. When I talk to the dealership the mention things like “spark plugs” , “diff fluid”, “tranny fluid flush”. After we exposed this wasn’t needed for an out of province inspection we got on with the pricey stuff. Apparently all 4 struts (?) started leaking at the same time recently. Plausible I guess. All 4 rotors needed to be machine , even though they are brand new and dealer installed less than a year….ok … things happen. A new A/C filter and wiper blades. That took the bill down to $2800. I understand we are in weird world right now where money can be tight and it can be hard to try and make some. I guess even more in the Auto industry. My verdict- you pay a premium when you bring your vehicle to a dealership. I thought that premium was for top notch service and professionalism. You will not find neither here. We love Toyota Brand but not all dealerships are same. We are only down $350 for the inspection. Which is the highest in the country but I will gladly support small business for this moving forward. My lesson has been learnt. Hopefully I can help others not lose there hard earn money for nothing. Oh, also- they wouldn’t not give us the form back that is required for the mechanics to fill out. A bit petty if you ask me.

Nele Jansen

The sales team was very professional and accommodating. Great service. Highly recommended, we will be happy to deal with them again in the future.

The Yeti

Excellent service. We traded in our old vehicle for a newer Tacoma. Very pleased with the service we received. Our salesman (Ben) was very knowledgeable, supportive and respectful.

Kaitlyn Gatineau

My husband and I just relocated to the area and were in need of a new vehicle. We honestly couldn't have asked for better service. We worked with Genaro and Corey to get our vehicle in a timely manner and let me say we are far from disappointed! Definitely do not hesitate to stop in! ????

Daniel Allers

Always a great experience at Red Deer Toyota. The service people are friendly, informative, and professional, and the work is always timely. Highly recommend for all your Toyota needs.

Greg P

They continue to phone me every so often, asking for feedback about my sales experience. When I tell them all the awful reasons I won't deal there anymore, they thank me for my input, but the next time they call, it's like I never spoke to them at all.

Olugbenga Akeroro

Great place and awesome people. Thank you very much Mitch for the great deal. My wife is happy and guess what? Happy Wife is happy life! Thank you Guys!

Dave G

The team at Red Deer Toyota helped me get into the right vehicle that I was looking for being the new 2022 Tundra 1974 in the colour I wanted. I recommend Bernie York and his team at Red Deer Toyota to everyone. They went above and beyond every expectation I had.

Aaron & Sheri Lawes

We had a wonderful experience dealing with Mo Mohammadi at Toyota Red Deer. Mo was very professional and such a pleasure to deal with. I would highly recommend buying a vehicle from this dealership.

Miriam Skelton

Went here just for new wiper blades and was treated like a very important customer by all the staff.

Alana Banana

My husband and I had a fantastic experience at Red Deer Toyota. Our salesman was Mo and he was extremely genuine and personable. He made the experience fun and enjoyable and went above and beyond with the buying experience all the way to the end. After the sale was written up, he allowed us to pick a surprise gift card that was waiting in our new vehicle upon delivery. It was a nice, thoughtful touch. The manager also had a great sense of humour and he took a photo of us ringing the giant gong when the deal was finalized. The staff at Red Deer Toyota really care for their customers and don’t just rely on the great product name alone to sell vehicles. We would recommend Red Deer Toyota to anyone looking for a vehicle. Do yourself a favour and ask for Mo! He won’t disappoint.

julie reitze

My parents and I went to Toyota looking for a car for myself after getting In a seroius car accident. It had been a very stressful day when we walked into Toyota. After meeting Stephan, he found exactly what I needed and wanted and got us the best deal. We were very happy with his customer service. Would highly recommend him to anyone!

Dave Johnston

Overall great experience. The original purchase of our vehicle and the subsequent required services have all gone well. Red Deer Toyota is a well managed, clean and efficient dealership. We have found their work to be thorough and always completed within their time estimates. The staff is extremely friendly and they all go out of their way to be of assistance. I won't say that we haven't encountered a single problem or issue, however they have always stepped up and come to very reasonable and acceptable resolutions. I can say that we have never had a better dealership experience.

Cory Litzenberger

Purchased a Toyota Sienna from Jim Brown in Spring 2009. Was informed that the Nav System and Back-up camera from Toyota's factory would take too long. So I was "up sold" to an after-market system by Mr. Brown which they installed. This was to save us $1,000 on our purchase price. To date, I've lost over $2,500 in income due to 4 separate appointments to get this "great system" fixed. They haven't charged me anything, but the time and billable hours I have lost shuttling back and forth to deal with this has cost me more than the system was worth in the first place! Not impressed, and will never buy from them again. Update July 20, 2011 - still not fixed, going for appointment number 5!

Edward Allen

Friendly staff BUT overall a poor cousin to the bigger Toyota dealers dealerships in Calgary and Edmonton; We took a RAV4 hybrid in for a service and the facilities were pretty basic overall. I took the opportunity to talk to a salesman about new models and was really surprised by his lack of product knowledge and then when my car was ready the "complimentary car wash" was more of a "distribution of dusk"!!! It was a laughable attempt at cleaning a vehicle! I love to support to "little guy" but the little guy has to be trying for this to work! So.. overall, unimpressive.

Brandon Loree

The Honest Truth. I'm writing this review to the public to inform customers, and future customers about Red Deer Toyota. This review is simple the truth, and nothing more, with the most respect and gratitude. We have always been loyal customers to Red Deer Toyota since 2005. We love our Toyota's and will always continue to drive Toyota's, but we will no longer be dealing with Red Deer Toyota. Since 2005 we have purchased 7 vehicles from Red Deer Toyota, also recommending friends and family to Red Deer Toyota. Two months ago we traded in our old Tundra for a new Tundra, we dealt with our salesman that's been working with us since our first purchase. We quickly got numbers on the new truck, and we went home to talk about it. This time I decided to get another Toyota dealer involved just to make sure we weren't getting the run around. My father did not want to get another dealer involved because we were loyal customers to Red Deer Toyota and were always looked after, but I knew something smelled greasy. The other Toyota dealership came up with a price that was MUCH cheaper with better perks. I was shocked, and disappointed. We are a family that sticks to our word, and we went back to Red Deer Toyota to show them the numbers that the other dealership gave us, we gave them the chance to make it better. After a full afternoon of waiting around the dealship and talking with 2 different managers, we finally got a verdict. The manger that we were dealing with seemed like it was his first day on the floor. The manger was very unprofessional when dealing with business, and got alittle "hot headed" when we told him about the other dealership. The manger finally came close to the price that the other dealership gave us, which was fine. Then it came to delivery day, we still had a few things to sign. During the signing process we noticed almost $1000 that was going to be charged to us. ( The previous day we made a full payment on the truck that was being traded in) We asked what this fee was about, considering the billing date was not for another 2 weeks. The financial manager quickly got the sales manger involved. The two mangers talked for five mins trying to find an answer, for why there is that fee. After discussing, they said, we will take care of this fee. That makes us believe that they were trying to pocket an extra $1000 on this deal. After the delivery we were on the way home and we were disgusted with the service that we got from our home Toyota dealership. It's been 2 months and we still have not gotten a courtesy call from our salesman!!! This is only one issue out of many that we are addressing about this dealership. We have nothing good to say about there service department, and now we have nothing good to say about the entire dealership. My recommendation for future customers is to drive the extra hour to Country Hills Toyota, because they have professional service, and chances are they actually have stock.

Brady Bakke

Two weeks ago I went into Red Deer Toyota in need of a new vehicle. I was teamed up with Brent. Brent was very knowledgeable on all vehicles on the lot. we worked towards a used Rav4. He was on myside from the start being honest and fair with all of the back and forth. The used car manager Ty was just as honest and up front has Brent. Cory in the finance department was great to work with as well. They all walked me through all different aspects of getting a new vehicle. I would highly recommend the team at Red Deer Toyota.

A Google User

I received an online quote from Scott at the time I was looking at a used 2018 Toyota Tacoma at a used car dealer. Scott was very helpful. He questioned me on exactly what I wanted for options. Within an hour he provided me with a very good price on a new Tacoma in the color I wanted. I came in and test drove the vehicle the next day and I was allowed to keep the vehicle overnight. The next day I bought the Tacoma. The vehicle was prepped for me the next business day and it looked great. Scott provide me with an orientation on how to use the features of the truck which was helpful. There were no surprises when I finished filling out the final paperwork. All and all it was a very pleasant and stress free experience.

Steve Sisson

Great people. Great experience. Would definitely recommend Red Deer Toyota!

Rameez Bakhat

Best dealership. Love the way how they respect their client. Sales Manager Ryan helped me alot to buy my favourite SUV. All team members went extra mile to bring down my monthly payment. Thank you so much Genaro, Jamie and Ryan.

Kristen A Gough

I recommend Red Deer Toyota to anyone looking for the best deal and honest, reliable people. Ask for Amy Larsen because she is the best salesperson, hands down. She is knowledgeable and will help you get the car you need.

Bruce Schollie

I am very disappointed that I was charged $75 to re-diagnose a problem with my van's door this morning after having it looked at by them 5 times since 2012. The "funny" thing is it was paid for with a $75 credit from my last bad service experience when they "forgot" to give me the sale price for a wheel alignment.

Kiessa Kranenborg

Ben at Red Deer Toyota was amazing to deal with. He answered our million and one questions, was patient and not pushy at all! Every time we went in, we were greeted by the ladies at the customer service desk and the rest of the staff. Super happy with our experience there.

Nehal Kumar

I recently bought Toyota Hybrid RAV4 Limited from here. I am very happy with the customer service I got from them. Mo was my product advisor. He is excellent person to deal with. He has excellent customer service skills. I will highly recommend him if you want to buy vehicle from Red Deer Toyota. Kudos to Mo, keep it up pal.

J. Rafael Sánchez

I would certainly buy again through Stephan Van Santen and, happily and willingly would speak to others about my positive experience with Stephen. Thanks Stephen... You are successful at what you do. I know you will become even better!

Aaron Lawes

Mo Mohammadi was the most courteous, professional Sales advisor I've had experienced with. All around great experience! We will buy you again from Red Deer Toyota.

Mercedes Lamarche

BEST CAR SHOPPING EXPERIENCE THUS FAR!! Shout out to an amazing team of people, knowledgeable, friendly and determined …

Christy Lindsay

Top notch service. Easily the best vehicle purchase experience I have ever had. Friendly, helpful people from the moment you walk in the door. Excellent, knowledgeable salespeople and no high pressure tactics.

Chad Price

Extremely poor. I ordered a trim piece for a customer of mine last summer and while I understand it is outside their return policy or 30 days, I was mostly interested in finding out what happened, and how I could have the correct clips but a window trim piece for the incorrect vehicle(ordered at the same time). I supplied the Vin when I ordered and some error was made somewhere. Instead of at least finding out what could have been the cause and going from there, he decided it was more important to remind me of the return policy 3 separate times. Going as far as reading out the policy back of the receipt to me. I would have accepted admitting to the error and purchasing the proper trim and cutting my losses but clearly he was more interested in getting out of the error made initially. I will not be back and won't recommend anyone else to deal with the parts department after my experience. The piece was 70 dollars, I will take purchase elsewhere from now on.

Deah Jones

SUPER AMAZING TEAM!! If I had problems with my car they would immediately book me in for the quickest time they had. When I needed a new car they gave me the best advice, and sweetest deal!

Алена Соколова

Nice place. We didnt bought a car but looking. And i think it would be this place:)

Karen Burgess

I purchased my Rav from this location. My command start has stopped working and my local Toyota cant fix it without support from Red Deer Toyota. After being forced to talk to 3 different people I have had zero luck in getting any information. I'm very disappointed, I would not recommend them. Once you drive away they don't care anymore.

Aryan

I have been a toyota owner for over 25 years, between my former husband and I we had 4 toyotas in that time that we loved. Red Deer Toyota has put an end to that last fall (or at least has made the idea of getting another Toyota quite unlikely). It was last fall I had my vehicle scheduled in for service and brought it in for the 7:30 doors opening time to ensure I'd get on the shuttle (7 person van) to get back to town to ensure I'd make it to a course I was booked in to attend. I got there 7:40, traffic slow that morning as we'd just got a tremendous dump of snow the day prior. On getting there I handed my key and asked about the shuttle as I did not see it outside where it should be. I was told it had already left for town. Left? The doors were only open 10 minutes? I ended up waiting 40 minutes for the shuttle to return to get me to town and found that the shuttle driver had left with only TWO people in the 7 passenger van. I was quite anxious as I was fearing not making it to my booked appointment in town. As it went, I did not get back in time and had to rebook the course. At the end of the day when I went to get my vehicle I was then told that now it needed all 4 struts replaced. (the maintenance was a regular maintenance, but they did manage to find other 'minor' issues making the bill for the day quite a significant one already and then tell me I needed struts). I was going to book the appointment but I made a request to perhaps have a loaner vehicle set aside so I'd not be at the mercy of a shuttle driver that takes off in under 10 min of door opening with merely 2 people aboard. I was told I could not use a loaner as they are for people whose vehicles are not drivable and mine would still be drivable. I asked then if perhaps the way the shuttle operates could be looked into to better serve the customers. I was told maybe I should try to get in on time. REALLY??? The doors open at 7:30 and with severe snow I was in for 7:40... I don't know about everyone but I really don't think that is a tardy arrival time given the road conditions??!!! The woman at the booking desk (Kathy W) was totally unhelpful - she portrayed a person who ldid not give a damn about the customer and would not do anything to try to make the next experience an improvement. She denied allowing for use of a loaner vehicle nor passing on to the appropriate people a consideration of using the shuttle more appropriately to allow for more than 2 people to use it at a time and so I requested speaking to a manager. She would not get me a manager. She was, in my eyes, the absolute opposite of what one should have as the front staff interacting with customers. In the end there was no attempt to please the customer (myself) with regards to transportation back to town and no apology for leaving me stranded in the morning with a 40 minute wait for the shuttle to come back. As well, the struts - well I did not book them in and had them looked at by another party and was told they did NOT need replacing. So.... there you have it, they were going to take advantage of my lack in mechanical skills to get me to pay for a pricey fix that was not even needed!!! I shall try Another Toyota dealership for any work to my vehicles or future purchases as I have read others have done. I need a place where customer service is a priority, Customer services doesn't matter one little bit to these fools.

Kayla R

Had wonderful service from beginning to end. Highly recommended to visit if your looking for a new vehicle. No hidden fees, no hidden surprises. Great staff and a very friendly salesman named Mo! When you're there ask for him! He's the guy you want! No pressure no nothing except making his customers happy. Thanks Mo and thank you Red Deer Toyota !

Tim Willigar

I wasn't sure what to expect when I got to the dealership. After a couple little hiccups, I am 110% happy with my experience ????

Rene Jaspar

Good reliable vehicles

Dave Mason

It was checkup time for my 2017 Rav4, so anticipating how busy they normally are I went into the dealership to book an appointment for the following week. To my surprise I was in and out within an hour and back on the road. Can't beat that service anywhere. They always exceed my expectations. Great job RD Toyota!

Sean Hodgins

We had a great experience dealing with Tony Weenk . He was professional and extremely patient with us. Gave us the opportunity to try plenty of vehicles and find the best fit for us and our family.

Dwight Hickey

Well, you're not actually in Red Deer now are you? No? Gasoline Alley you say? Trying to avoid taxes and still get the credit? Seems very likely to be the case. False advertising is illegal last time I checked. Just a proud citizen of Red Deer seeing all of the rich tax evaders at work. I have to drive by this bs every week. A simple change of that bogus sign is in short order. Dishonest at best.

Johnathon Schneider

Had my vehicle in for an interior repair on my door, after receiving the vehicle back we noticed some dents on the outer door. contacted service manager dean and explained the situation, there was zero hassle and the door was repaired immediately. bottom line is mistakes happen, this was not due to poor workmanship, but a mistake. they backed their work and stood by there technicians. a respectable place to deal with, I will be back.

Melanie Giggs

I have spoke to Amy Larsen many times and she knows her stuff!! She is very friendly and honest and I trust she'd get me the vehicle that is a perfect fit.

Francois Piche

Awesome client relationship. Genero was extremely helpful as well as Patrick while Genero was with another client. Could not be happier to purchase our RAV4 in Red Deer. Thanks

Mr. M.G. Smith

Great experience. Great deal on just what we were looking for. We stopped in to look at an on-line advertised 4 Runner and Bernie Was AWESOME. They quickly calculated my trade in value on my vehicle I needed to sell and then made the magic happen. Very pleased with all involved. Management team, service team and sales team are great! Thanks for putting us in a great used vehicle too!

Gordon Shumway

About a year ago I walked into Red Deer Toyota, ready to buy a Tacoma. Stephen was very friendly and worked with me to get me what I wanted. At the last minute I changed my mind and said it wasn’t the right timing as something came up that I wasn’t expecting! Stephen was very understanding and kept in touch periodically over the next year. Three days ago i went in and bought a brand new 2020 Tacoma TRD Off Road Premium. Stephen was fantastic throughout this entire year long process. I would completely recommend both Red Deer Toyota & Stephen!

shivam mittal

Very disappointed with the service. I got an oil change appointment after five days for 10 AM. Went they’re at 9:45 and They returned my car at 11:45. They took two hours just for the oil change. We have five Toyota vehicles and will never be visiting again as it’s just so much waste of time. If you ever decided to go there for oil change make sure you can wait for 2 to 3 hours.

Richard Galloway

I'm going to say things have changed here. Service department was professional, friendly and helpful. I took a Matrix in to be looked at after buying it privately and they took good care of me and the car. Of course we'll see how the car performs but I was very happy with service.

Carolyn Dressler

My daughter bought a vehicle from there and Jay made it a wonderful experience!

Meagan Smith

I've had a few experiences with the Service department here, and while I'm really please with the service advisors, I think the quality and care from start to finish could be improved. On my latest visit, the plastic seat wrap and paper floor mat were left in my car, which isn't a big deal, but it's not something I've ever had elsewhere. The service advisor I've dealt with on both my previous trips (Charlotte) kept me updated on everything and tried to find the best solution for me. Overall, it hasn't been my favourite place to go for service but it definitely hasn't been the worst either. I trust them with my car and don't ever feel like they're just trying to get money out of me for unnecessary service.

Adrian Blankestijn

Was well looked after by Shaelyn and the service was completed timely and satisfactorily.

Tazz

Had a wonderful experience purchasing my Tundra. Ken was helpful and knowledgeable and made the whole purchase a positive experience. Carmen was also a pleasure to work with. I'd like to also mention Shaelyn in the service department. She is a delight to work with and has taken care of any needs and questions I might have. Thanks everyone.

My Day Off

Great service, friendly staff....buying our new Toyota was quick and easy. We were in and out and the entire process was streamlined and painless. A+

Ian Cockerline

The let you book appointments for pre-sale inspections, and are cheaper than Calgary's Toyota dealers too.

Thej's Life

I stopped by Red Deer Toyota on Gasoline Alley a few days ago to shop for a new vehicle. The team there took great care of me from the minute I walked through the door! Tony T. was the product advisor that walked me through all my options. …

Wyn Meeder

After my oil change I had a scraping sound coming from the engine bay. Opened the hood and found an empty transmission oil container stuck against the fan belt. Also the free car wash was terrible, good thing it was complimentary. Wyn Meeder

Hayman Khalil

We were extremely satisfied with the friendly service at Red Deer Toyota. Amy Larsen helped us to get a nice CR-V for my wife. We couldn’t be any happier.

Matt Larose

Awesomeness

Travis Bessey

Ryan Dandurand the Sales Manager did an amazing job for us, quick and efficient and we will definitely be back! Thanks so much Ryan!

Darci

Very happy with Red Deer Toyota, Stephen Van Santen listened to our needs and helped us find the perfect used vehicle! All of the staff were great and we will go back to this dealership again! Thanks Stephen!

Olugbenga Gabriel Odeyemi

Excellent!!!

Justin Russell

You know, I really wish I had bought my Tacoma earlier! Every Toyota location I've dealed with have been exceptionally helpful and friendly This location is nothing less of excellent and courteous

J.R. Bjornson

Love coming here with my family to get our family minivan serviced. Always excellent service. One time we had to take the city bus home because the shuttle was too busy, the dealership felt so bad, they gave the kids teddy bears. At least they care.

Jeran Giles

Excellent service, very knowledgable and friendly. Would definitely buy from them again!

Jojy N Milly

Excellent customer service and a great deal on Toyota Rav4 Hybrid. It was a breeze working with Red Deer Toyota and especially Ben!! Thank you!!

Lollygagger Scallywag

Just bought a SR5 Tundra 2015:) The purchase went very smooth, the truck was ready before scheduled arrival and pickup time so got it earlier than anticipated... I believe the sales team done allot for us, Thank you!

Trevor LeBlond

Excellent staff and service, they really went the extra distance to meet my needs! Thanks to Stephen, Jamie, Ryan and the team!

Candice Heidt (Candy)

The entire process from start to finish was fabulous! I would highly reccomend salesman Stephen Van Santen, he was awesome to deal with, no sales pressure and very down to earth! I absolutely love my vehicle and will definitely use Red Deer Toyota again!

Mitch

Thanks so much for the great experience. The team at Red Deer Toyota were fantastic to deal with. Amy was amazing at getting me the right vehicle at the right price, she listened to my wants and budget and delivered a top tier experience purchasing a new ride. Cory in finance was an absolute pleasure to deal with, thanks so much for the great finance package! Everything was simple, laid out clearly and easy to understand and he even managed to find the perfect service contract that met my driving needs! Thanks a bunch to the team at Red Deer Toyota!

April Marie Lamarche

Red Deer Toyota should be very proud to have one of the best car salesman in Alberta working for them. Stephen van Santen was simply a joy to work with from start to finish. The finance guy Chris was great too. Will most definitely do business with them again! April Lamarche.

JJ P

Just bought a car from this dealership. Everything went smooth no hassle no pressure. Genaro my product advisor made sure i got everything i needed and even had the time during his day off to walk me through the car i just bought. Jamie from finance did offer me some add-ons for my car but didn't even felt pressured if you say no, you say no. I highly recommend this dealership. You won't waste your trust here

Bigg99

Amazing service. Overpriced parts and labor however.

KEVIN HUDKINS

Best dealership I've ever dealt with. Their service department is amazing and their staff is super friendly. I would highly recommend Red Deer Toyota for your service needs.

Judy Shand

I noted this dealership's pride in claiming values of openness, honesty, integrity and respect. These are my values too. I was disappointed when I took my vehicle in for service recently and something happened to it. Nobody spoke to me to tell me what happened, no one answered my calls or e-mails. I am left to question these values and whether or not this service department is what it claims to be. Take a picture of your vehicle before you take it in and don't expect the advertised values will be honoured. Further to the incident above, I took my vehicle back in to have a repair done. When it came back I noted that the odometer had been advanced over 3000 km., bringing it much closer to its 100,000 km check. When I asked for an explanation, none was forthcoming. Honesty? Be sure to check your KMs in and out when using this shop.

Rick Maddeaux

Jathryn Chappelle and Corey Stuart are both professional and knowledgeable in their field. I couldn't ask for more from these two individuals. Extremely helpful, understanding, accommodating, and a pleasure to deal with. They truly deserve to wear the 5 stars proudly. I have recommended Red Deer Toyota to a few friends of mime.

Barb Purdy

Had a great experience here. Gary found exactly what I was looking for and for a good price! Staff was fantastic to deal with. Shout out to Pierre and Chris who were informative and made our purchasing process easy. Happy with my new Jeep ????ty!

Danielle Fitzpatrick

Pleasure dealing with Red Deer Toyota! I am happy with the service, price and people.

Keshia Love

My experience was flawless. I appreciated the attention given to me and the staff working endlessly for me. I purchased my first vehicle with Toyota and now I am on my second vehicle, and i have no regrets. I was also highly impressed with my sales representative, Ryan Geni, who went above and beyond to secure the vehicle of my choice.

Joe Amundrud

Shaelynn was my service advisor. She was very friendly. David was the mechanic who inspected my vehicle. He was quick to make his diagnosis. Great service!

Adrian Watson

Bernie was a great salesman we are excited to pick up our new truck.

Euclid Tomlinson

Best vehicle buying experience ever. Jathryn was very knowledgeable about her product, always quick to reply and willing to negotiate. She even had me picked up from the airport and personally drove me around RD to get the insurance figured out. There was never and "pressure to buy" and the whole transaction was full of laughs. I will buy from them again.

jacob deutscher

Brought my 1992 Toyota for an out of province inspection at 10am, and the car wasn't ready for pickup until 3:30 pm. This service should take 2 hours. When I came to pickup, I was hardly acknowledged, and it felt like they just wanted to receive payment and see me off. The standard of which my vehicle was assessed seemed very high given the year, and some of the issues quoted on the inspection were in my opinion not to do with the safety of the vehicle. They also performed a 'complimentary wash' without asking first, as I would have said no would I have known. I expected better treatment, therefore I may not take my Toyota's here again.

Admin C.I.A

Big thumbs up to Landon and Jamie for making my Rav4 buying experience comfortable and seamless.

Roxanne Gillingham

Very friendly, great service and not pushy..bought a 2019 highlander = happy customer

Nicole Himmrich

Never bothered to tell me there was no block heater in the car when I expressed that I don't have a garage. No one returns calls. Manager finally called and said he'd have the service department call me to have an oil pan heater installed as an apparent fix for not having a block heater. Has been over 2 weeks since that phone call and still I have not heard from anyone. Once you have signed on the dotted line to take their car they don't care about you anymore.

Marlon Paguibitan

Thank you so much Mo Mohammadi for the great and fast service!!! I am coming to see him again for my next car purchase, I recommend anyone to go and see him for getting information or buy used or new. He is not pushy at all and he always treat people with respect. Thank you Mo

Christina Chappelle

Great experience for my first foray into car ownership! Jathryn did a great job walking me through my different options and what would work better for my situation. 10/10!

Hideaway Cabin

Terrible experience. Shopping for a new vehicle. Sales staff used cheap, greasy sales techniques. Disingenuously thanking me for things like telling him what I want. Pushing me toward vehicles on the lot rather than what I wanted. Straight out lying about gas mileage (said a highlander hybrid would get 37 MPG). When he looked on his computer to verify this, he paused for a while, smiling at his screen as if to show his delight for us upon realizing the amazingness of his MPG discovery. To bad it was a straight lie. He asked his manager (who looked even sales-greasier) to join whereby they wasted our time pressuring us to test drive this highlander when we came looking for a highly efficient car. Will not buy there.

Ian Prest

great experience..need a vehicle call Amy

Holden Cambaliza

That was the best car buying experience we’ve ever had. Amy the product advisor and Ben was very welcoming and knowledgeable. Thank you Red Deer Toyota

Greg Dickson

Helpful parts staff

Will Radford

Great experience and if you don’t have any credit or it’s bad they can help get into a car that’s right for you and everything and I recommend this to anyone who wants to buy a car go see my awesome friend Stephen Van Santen he’ll get you ready to go

Wayne James

Very nice people there I'm a driver and like doing what I do, and meeting great people. The dealers and the customers I'm ekder that gets me out of the house and enjoying very much the meetings.

Raj Badesha

Total zero pressure sales people. Stephan was extremely friendly and full of information and an all round genuine pleasant young man. He was genuinely appreciative when I showed up few days later to purchase the vehicle...he not only remembered my name but the name of my shopping sidekick.

Mr. Smith NA

you think would expect professional service there, but no...

Marley Capraro

I've always had a great experience with Red Deer Toyota!

Ryan Pruneau

Willing to clear up misunderstandings. Values positive customer relationships

Kevin Boorer

Super quick service even on a frigid day. Staff were knowledgable, informative and not pushy trying to sell things. I opted to wait and there was a nice clean area with a fair amount of seating, wifi, work stations and coffee.

Brooke Garbutt

This is my second Toyota purchase from Red Deer Toyota. I had nothing but a positive experience dealing with Mo. From start to finish he made sure that everything went smoothly. I highly recommend Red Deer Toyota for your next vehicle purchase.

Suzette Lewis

So very thrilled with the Sequoia!! Don is an impressive Product Advisor, very professional and trustworthy. Red carpet service from start to finish and an awesome deal too!

Ralph Cartwright

MY Toyota was recalled due to an fault in the sensor in the passenger side air bag. My appointment was set, they took much less time then they first estimated, they washed the car and I am a happy camper.

THE USERxUNKNOWN

Had me in and out (phrasing) super quick.

lapdog McGee

Waited around for 20 min and no one said anything to me at all. Hire new staff, cause the ones you have now suck...

Scott Grimwood

Friendly staff and they made the process seamless.

Genalyn Labasen

Great and fantastic experience. Shane was our sales person was so patient to us. He explained everything we need to know before getting the vehicle on which is much better and perfect to us. He even took time to explain the vehicle we are getting. He is very helpful. I highly recommend him to anyone.

Nadine Itcush

I went in looking for a car. Unfortunately, I am not in a position to purchase a car. Cory Stuart worked with me last week to ensure my deposit was refunded that worked perfect with my circumstances. Stephan Van Santen for following up to ensure that I was okay a week later. Good people still care about those that they help. I highly recommend this place as a great place to look for a car.

Takapaw Timothy

$500 !!! This is what they owned me. They said they gonna give me $500 discount on the warranty I bought. They said they gonna send me a cheque to my address. I have been waiting almost a year by now. But they are liar. They have no integrity. Be careful if you deal with them.

Christopher Meyers

One of the last dealerships that won't use horrible sales tactics to make a sale

Shell Games

If you call in expect to wait. If they are under staffed or just not in hurry to answer questions is unknown. All I can say is the customer service is not very good and even on the phone they sound like they don't want to be there.

Jill .Barrie

I was experiencing an issue with the rims that had come on my truck that I bought a few years ago. Brought up my concerns recently with the dealership and they were able to correct this issue in a timely manner and it was very much appriciated. Both the Sales and Service departments were a big help. Thanks again.

Shawna Everett

This is the best place to buy a vehicle. No pressure at all and they do their best to get you the best of everything. Corry S in finance and J in sales really make my experience great. This is my 4th times buying a car from a dealership and buy far my number one best experience in my books. I definitely recommend this dealership for all your needs. Plus they gave me the best deal on my trade in more than I expected. Thanks guys for all your help.

Shaughnessy Murley

I have been dealing with Red Deer Toyota since 2007 and they are a great crew to deal with.

Empty Bee

Honesty goes a long ways. We asked for a transmission oil change on a recently purchased used Camry bought elsewhere, they could’ve taken the money and run, but Bill looked up VIN history and said it was done just before so saved a bunch of money. Will be back for future service.

kchong

Always dealt with Will in parts A+. Red Deer Toyota has a great parts team!

Dale Haigh

You don't want to know!

kris stankievech

Great service, worked with us to get the best deal and vehicle within our budget will defiantly be back

Chris Lemley

Drove 45 minutes to pick up paint pen that was in the day before and it could not be found. Another one ordered...

Crystal Henderson

Excellent service! Prompt, thorough service and friendly staff. Always a great experience at Red Deer Toyota

Tristyn Browning

Best dealership I've ever been to!! Friendly and honest staff. They make you feel cared for and aren't pushy when buying. There's no surprises on prices. They go the extra mile to make you feel comfortable and taken care of throughout the whole process and even after you've bought!

Orvz Ad

Great service that extends beyond boundaries! Kudos to Gino and Ryan. Even though I am from Calgary, their customer service and care extended beyond their scope. I am extremely satisfied with this dealership service. They deserve 6 stars

Todd Andreas

We bought our Rav 4 here and had an amazing experience. Shane went above and beyond to ensure we were comfortable with our choice. I really appreciated that he wasn't pushy at all and really worked with us to ensure we understood the vehicle. I will be talking with Shane here again shortly when I look at trading up from my Chevy truck.

Sheri Noble

This dealership is awesome! I dealt with Jathryn, she is an amazing sales and finance specialist. She was quick to respond to my texts and phone calls. I also dealt with Corey, financial Manager, and Ryan, General Sales Manager, they were both respectful, helpful and on top of everything. The day I singed, is the day I drove away with my Tacoma, they where fast and thorough. I love my Tacoma, I will definitely be going back to this dealership for all my other future purchases.

Scott Touchbourne

I had a great experience at Red Deer Toyota, you cant beat the Toyota product for resale value down the road, no other product compares to the value that Toyota will give you back at trade in time, loving my new 2018 Tundra TRD Sport, when you go into Red Deer Toyota see Patricia she was excellent to work with.

Ali Relkov

Great staff! No pressure sales. Would highly recommend!

The Grow Shop Ltd.

Ryan(GSM), Corey(F&I) & Ben(Sales) were wonderful to work with and we would recommend them to everyone. Thanks for the great service !!

Dave Jeffery

Stephen was great - knowledgeable, efficient and honest. Definitely use him again.

Michael B

A fantastic experience. We were hunting for a used vehicle but are quite perticular. Being from out of town we decided to make our first enquiries over email. Amy was great and responded really quickly, even sent us a video walk around of the vehicle. The next day we decided to make the drive and the vehicle was ready and clean for when we arrived. Amy and all the staff were so friendly and there was no pressure. When it comes to buying a Toyota I would definitely keep this place in mind even though there are local dealerships way closer to me.

Haley Adkins

We dealt with Sara. She was very attentive and helpful. The rest of the sales team was very friendly and made for an over all great experience.

Fernando Padua

Toyota Red Deer? We were very satisfied with the excellent service, friendly, all smiles and amazing people to deal with!!! My wife and I went for a visit to check the balance payment of 'Apple Of Her Eye" 2014 Rav4 Limited she had from this dealer, also to look for a used cheaper Rav4 and pay in CASH. We were first entertained by an amazing sales person Ben Rempel, and with so many questions asked and answered regarding the issue, he gave us the idea to trade -in the old Rav4 to 2017 model, instead of cashing out for the used one, why not to get the second car brand new. My wife was hesitant for few minutes and I advised her to go for the brand new, thanking Ben Rempel for the suggestions. Jamie Hamilton also an amazing guy, helped and explained everything in regards with the financing, warranty, etc. So at the end of the day, we got 2 RAV4, happy and satisfied to have 2 "Apple Of The Eye" We were sure that we got the best deal ever from Toyota Red Deer and it goes in saying, "Do it Right First Time' and we did. So our thanks goes to all Toyota Red Deer Team for the excellent service and to make this awesome deal done, keep it up!!!

Martial

Nice place , just bought a new car today special thanks to Corey and Stephen . Cheers guy . Patrick

Heidi

If we must deal with spending our hard earned cash, appointments and vehicle maintenance, there is no better place than RD Toyota! I repeatedly return to them for the honest, friendly interactions.

Michael Collins

Ryan Dandurand is always going above and beyond to help out!

Vanessa Chua

Bad experience talking to Cory of Finance Toyota Red Deer. I was inquiring about paying out the car. Instead of explaining to me the details cause I don't understand it very well. I heard him laughing at me over the phone. I got offended. Sometimes people who are in the position thinks they know everything that makes your customer feel stupid, right? I hope our conversation over the phone was recorded, your boss should know!

Darby Nieborg

When I went to look at a Toyota Tacoma I never bought it but Shane made sure I felt no pressure to buy it and if I do buy a Toyota I'm definitely coming bere

dheeraj gaur

We bought our first used car from here on Aug 29, 2020. It's 2017 Hyundai Tucson SE. We got a warm welcome by Amy (product advisor) and Ti ( used car manager). Amy was in touch with me since last one month and she always send me photos, new update, details about any car I enquired from her. She is cheerful, patience and amazing product advisor. Lacy the finance manager was also nice lady, helped us in filling paper work. Even she arranged the delivery of car to Calgary from Red deer. Its wonderful small SUV front wheel drive with remote starter, backup camera, moonroof, power driver seat, new set of tires, mileage is little high 150K but we are assured by Ti that if anything major happens they will take care of it, what else a customer needs. That's a huge relief for you, specially when buying a used car. Spacious dealership with all amenities for the customer. Staff is very welcoming. I will recommend this dealer ship to buy a new or used car to my family and friends.

Matt Kennedy

In April 2019 my wife & I decided to buy our first truck to haul our new holiday trailer. Before contacting Red Deer Toyota, I searched online for reviews of their salespeople. We felt fortunate to come across Jathryn Chappelle’s name because she was absolutely fantastic to deal with. Jathryn quickly understood our family’s needs & identified the trucks in their lineup that would best suit us. She was very knowledgeable about the Toyota inventory & discussed our options very clearly. At no point did she push us to buy a Toyota & she encouraged us to explore options with other dealerships. She never trashed other makes of trucks, but was confident that we would settle on a Tundra. We were given the freedom to test drive a truck without having a salesperson with us & we were encouraged to take our time with it; in fact, we were allowed to bring the truck home overnight to ensure it would fit in our garage. During a couple of our visits to the dealership we had to bring our two young children & Jathryn did an awesome job of keeping them entertained (and quiet) while simultaneously doing business with my wife & me. The ONLY negative experience we had with Red Deer Toyota was that during our first discussion with Jathryn & the Sales Manager, we were asked if we knew anyone who had purchased a vehicle from them & we confirmed that we knew of two people. Several days later when we finalized a purchase, the topic of a referral never came up & we didn’t realize it until a day later. At that point, we were told that it was too late to give the name of a friend who referred us there. We are very pleased with our Tundra & we will absolutely buy our next vehicle from Red Deer Toyota & Jathryn. My wife will attest that at least twice a week I’ll stand in the doorway of my garage just staring lovingly at my 2019 Barcelona Red Tundra TRD Sport.

Farah Saunders

My Daughter purchased her first vehicle on her own and we had the pleasure of having Mo as our salesman. He made our purchase so seamless. We had pre ordered the Rav 4 and he always updated us , when the car arrived he took pictures for us and made sure the delivery was smooth. We came from Edmonton and it was worth the drive for his service. He went thru the vehicle inside out and called after to see how everything went. Mo thank you again for exceeding all expectations, and great knowledge of your products. You set the standard for what a car sale experience should be.

Jesse Emlyn

Bought a 2012 Tundra Crew Max Plat, love the truck. The service department is garbage at this location. They never properly transfer you to the right department, which leads to multiple calls and then having physically drive down just to book an appointment. I have brought the truck in to have items fixed and they have never called me back to advise they received the parts. I will not purchase another vehicle from this dealership.

Courtney Hamer

Where to begin! Jathryn went so above and beyond to help me pick a vehicle that was most suited for my family. I didn’t end up purchasing from her but she helped me to make an informed decision on a local (Edmonton) Toyota Highlander and was more than happy to answer any questions for me. I recommend anyone to contact her to find all your vehicle needs. She is extremely knowledgeable Five ⭐️ all the way.

C Brazeau

Great experience buying my 2021 Tacoma!! From Sales to Finance everything went smoothly and I am beyond happy with my purchase!! There is still one unfulfilled promise...Ty, Brent and Corey M you have some rehearsal to do to learn the Fancy Like song, I'm pretty sure that was part of my deal!!

Todd Flight

The best experience ever!!!! Mo Mohammadi was more than exceptional. From the time we met to the purchase mo went out of his way to make this journey the most enjoyable experience.from looking at other cars to the one we got . Mo is friendly, easy to talk to and very knowledgeable well dressed and professional. I would highly recommend to go see him at Red Deer Toyota, you won't regret it!!! I will definitely will come and see him again and refer him to our friends and family! Thank you.

GuyOntheInternet

Very disorganized and difficult to deal with

Jordan Paulitzki

Fantastic service ???? thanks again Bernie for Toyotally being there for us

Milo setter

I'm a little disappointed to be writing this review because I really wanted to purchase a vehicle through you guys. The evening receptionist was not kind or helpful when I called in to inquire. She actually hung up on me and that was super unprofessional. I tried to call back, no answer. So I left a message and still no return phone call. I've taken my business elsewhere because of this unprofessionalism. Might want to give your employees a bit of customer service training. I'd give 0 stars but it made me pick one.

Kindness Wilson

Very helpful staff, ask for Corey, he will take care of you!!

Chris B

Enjoying my New 2015 Toyota Tundra I just bought from Red Deer Toyota. Got a great deal and good value for my trade in. No hassles and business office was very easy to deal with, great lease rates! A big thanks to Neil McLeod and staff at Red Deer Toyota!!

STAN M

I went online May 18th around 4:00pm to book a test drive on a new Rav4 for May 19th at 2:00pm. I didn't get a response until May 19th at 6:38pm from some e-commerce manager named Gayle. The response from Gayle was less than desirable and showed me they just really didn't want my business. I had also emailed other dealers, Country Hills Toyota responded right away so I drove down and bought my new Rav4, love my new car :) just food for thought......

Stacy Jussila

Had the best experience at Red Deer Toyota! Stephan was amazing to work with would highly recommend him to anyone looking to purchase a new vehicle!!! The rest of the staff who helped with the purchase were equally amazing!

Wendy roth

Fantastic! Genaro was our salesman and he was awesome! Very accommodating! Taylor the General Sales Manager came and met us personally as well. We couldn’t have been treated better! We are definitely Toyota people now especially after dealing at Red Deer Toyota!

Eric Bastin

My wife and I would like to thank Steven Parrott for working so hard and fighting super hard to get us into a car at first. We have been going through Steven for the last two years, when no one else could get us approved he did. He has always gone above and beyond for us. Since we dont live in Red Deer he manged to get our first car and now our SUV delivered to us. We highly reccommend him. We will never go through a different person for our car needs. Just when you think you cant have a car, Steven makes it happen.

Tracy Huynh

Visited Jan 3, 2022 to see about test driving 1 of the 2 available used 4runners on the lot, as I was interested in replacing my Corolla with another Toyota vehicle. Went into dealership to ask about the 4runners and no sales person would assist, they kept walking right past us. No other customers were present. Went to a different dealership and purchased there instead. I had my Corolla for 9 years, but am no longer a loyal Toyota customer.

JOANNE YE

I would give a ZERO star if I could. The experience with the general manager Garry Skakun was horrible. We bought a brand new 2016 Honda Civic EX from him when he worked for Honda in 2016. He promised us many times that the car had all the standard features. However, the car came without air conditioner. I never met a person without professional ethics like him. Response to Red Deer Toyota: Unfortunately, this is my first time writing a review. Garry left Honda. However, the issue has not been fixed. I hope my review can alert other customers and prevent them from being cheated again. It is terrible that this happened from a general manager; also, We are waiting response from Garry. Air conditioner is a standard feature for a 2016 Honda Civic EX. How and why 1) did not install in our car. 2) where is Garry's promise to his customers? Red Deer BBB says "start with trust". This is what I am looking for.

Jon J

Awesome experience purchasing my 2018 Tundra with Red Deer Toyota. I drove up from Calgary specifically because I knew I could trust the new GM. I have purchased vehicles from other dealerships he has run in the past. My salesperson Stephen was extremely professional, very knowledgeable and super low pressure which is so important to me! I got a GREAT deal on a great vehicle. Exactly how it should be. Highly recommend RD Toyota!

Greg Buck

Jathryn was amazing !

Josh Reynolds

We had an excellent experience with Stephen at Red Deer Toyota, he was very knowledgeable and professional. Thanks to the whole team for the great service!

RJ R

We were looking to buy our first vehicle in over 10 years and didnt know what expect. Ben and Stephen helped us find the perfect fit for our family a Rav 4. If you want a no pressure experience from knowledgeable staff go to Red Deer Toyota and see Stephan and Ben. Just a side note the finace guys are great too thanks Jamie and Cory.

Ashlee Spears

Very disappointed in the customer service. Test drove a car on Monday night and the salesman we were working with honestly knew nothing about cars. He kept telling us that he just sells the car he is not parts and service. After being put what feels like the ringer for 4 days I finally had enough. Was told earlier this afternoon that all of my financing was approved. Only to be called a short time later to tell me that was not the case. Why would you tell us that everything was good and we could sign paperwork tonight then all of a sudden oh wait no it's not approved. What kind of customer service is that? I honestly expected more from Toyota. My family has been driving Toyota's my entire life and we have always had exceptional customer service. Well that was in NS apparently same standards don't apply to Alberta. Just all around disappointed. Should have went with my gut feeling after going for the test drive on Monday night when the salesman didn't have any answers to some of our simple questions or offer to try and find out for us. Btw salesman was Mo. If I ever decide to buy in the future I will be going to either Edmonton or Calgary. Not going through this with RD again. Want to clarify I'm not upset about not being approved I'm mad for the way things were handled or I guess not handled.

Janessa L.

This was our first experience with Red Deer's Toyota and it was nothing less than 100%. Shane was so kind, helpful, honest, and patient during the entire process! I highly recommend him to everyone!

Rod Beattie

Sales staff great, service not so good. Problems every time I go! Put incorrect lug nuts on wheels creating safety issue, and now another hour wait to correct? Not performing to the high standard expected of a Toyota dealer

Sierra Girard

Stephen was awesome, super friendly and went above and beyond. Super quick service also, my inquiry was answered promptly and I was able to test drive the vehicle the next day. I would certainly buy again through Stephen.

Brian Lauzon

Best car buying experience I have EVER had!!! If I could give more than 5 stars I would. Go see Tony Weenk from sales. He is awesome and did an excellent job representing the Toyota brand. Cory from finance was awesome to work with too.

Viktoria Moroz

We recently got Toyota Hybrid from here. I am very happy with the customer service I got from James, who was my advisor. He is an excellent person to deal with and great customer skills(had my young daughter and tiny yorkie with me). So, I would recommend Toyota as your go to buy new car and James as your expert.

Lorilee Boon

Each time I have dealt with Toyota, I have had an amazing experience. Everyone is always friendly and helpful but I highly recommend Stephen to anyone going to purchase a vehicle. Not only was he knowledgeable when I was looking to purchase, he is a very down to earth and sincere person who continues to take time out of his busy day to have a little visit, months after my purchase. Making customers feel valued is what will keep them coming back. Keep up the great work :)

Mitch Vellner

Big thank you to Gary, Brent, Corey and the rest of the team at Red Deer Toyota. They got us everything we wanted and more on our new sienna. Increadible value.

mitch cooley

I purchased my SUV from Toyota Red Deer. They have a very clean and welcoming facility. The salesperson, James, was amazing during the whole process. He listened to what I was looking for and helped me choose the right SUV for me. I would highly recommend this dealership because I found the SUV that I wanted and they offer excellent customer service and a great atmosphere.

keaulvild

Highly recommend, I walked in and was immediately greeted by Jathryn who was awesome to deal with, very knowledgeable and made me feel comfortable throughout my entire experience. I will be sending anyone I know who is in the market for a vehicle to her and the team at Red Deer Toyota!

Tyson Smith

What a friendly and welcoming place...called in from 3.5 hrs away and made the deal...the truck was exactly what I wanted and the transaction went smoothly and without all the runaround I'd experienced at other places before...great job...I will be back!

Jon Rempel

Dealing with Ben was terrific and I left feeling like we got a really great deal. We love our Highlander and our experience here was really good. The free Detailing included in our first service appointment after the sale was particularly impressive.

LJ Hartigan

Great service, friendly staff. Would have been 5 stars but the RD Toyota website indicates that the oil change is $69, when it is $80. I’m fine with the price, but the website should give an accurate quote. I’ll be back without hesitation.

Tom Knight

We have bought many new vehicles over the years. This is the second time we buy one from Patricia Touchbourne and I gotta tell you, we love her, she is very professional, not pushy at all and listens to our needs. She made our transition go smoothly again. We totally recommend Patricia from Red Deer Toyota. She has a 5 STAR RATING in our books! Thank you so much Patricia you made our family very happy AGAIN!

Eranda Samuel

We are so satisfied with your service and help to get new vehicle.we appreciate what you did to us.special thank you to Carlo one of the sales staff in your company help lots he did awesome job.thank you to Corey.we are so happy to get new highlander with you.

Dinosaur941

Really poor service. Stephan (Stefan?) took me into his office and asked me a bunch of questions and then when I said exactly exactly what I was interested in looking at he ignored me and kept asking questions. He had a really poor knowledge of cars he was selling and sent me out to look at something that I wasn’t remotely interested in. He would not even let me into a car, instead he just kept asking if it was something I was going to buy. How am I supposed to know if I would want to buy that car if I haven’t even sat in it? It felt like he was talking down to me the whole time. Extremely disappointed and would not recommend this dealership at all.

T Johnson

I've had my Toyota pick up in to Red Deer Toyota twice now and my service rep Charlotte has got to be the BEST customer service rep I have ever dealt with. She is conscientious, knowledgeable and understands a customer's needs. As long as shes there I will always take my vehicle there. I had to get a part for my battery posts about 10 years ago. I walked into parts and as it was part of a recall they gave me the part and I was on my way. The best dealership in Central Alberta. You wont be disappointed.

Lyndi Marchuk

Recently purchased a new vehicle from Tony W. Probably one of the best vehicle buying experiences ive had. He was very knowledgeable on the vehicles and incredibly helpful with my million questions! He found me the exact car I was looking for and got in brought in and ready in a very timely manner. The customer service was fantastic and i would highly recommend Tony W and Red Deer Toyota to anyone looking to purchase a vehicle!

Marcy Smith

I went to red deer Toyota looking for a smaller SUV. Mo was the salesman that approached me and was more than willing to answer any questions I had. Mo is a friendly guy willing to do what ever it takes to make a deal work for you. If your ever in the area... stop by and ask for mo he’s your guy to get the deal done.

Tim Boomgaarden

We bought a 2015 Highlander and the staff was great and easy to deal with. Very helpful with all of the questions we had and made the whole transaction very fulfilling. I would go back to the dealership for sure. Bart, Corey and Jason were super.

Cailey Mclean

It was amazing! Everyone helped me out and gave great service, they even paid my unexpected tickets so I could go home in my car that day! Amazing!

Boris Kapitoulski

I recently dealt with Toyota Red Deer, and my salesman was Tony T. He is exceptionally good. For awhile he worked in Acura and helped me with purchasing and selling cars and it was always a smooth and reliable process. He recently moved to Toyota and helped me with another purchase and trade-in. Not only is he highly professional, he is a good person as well. I strongly recommend him.

Elco Gordon

Thanks to the team at Red Deer Toyota. We needed to replace our car as a result of a traumatic accident and the "non pressure" approach was a thing of beauty. Thanks Ben Rempel for the informative explanations of the newer and older Toyota "hybrids"... I really hate car shopping and the approach taken was really appreciated.

gaynel fbfd

I can only say that we have had nothing but top notch service from Toyoto in Red Deer I think Bart Neil and Andrew are very knowledgeable We would by there anytime.There smile and the service was awesome.the prices are good and showroom was clean. They go that extra mile to try give warranty on things that are past warranty date Keep up the good job you get a 10 out of 10

Just The Facts

An outstanding, professional dealership! Shane was professional, courteous,and knowledgeable! He diligently answered all questions, followed up with us very promptly on any requests we had, and unobtrusive during the entire process. He was there to serve our best interests, without any 'pushy salesman' tactics - what else could we even ask for? Bravo, and we will be back again!

Anthony Lee

Very good shop

Paul Barbeau

We live in Calgary, but purchased our Sienna at Red Deer Toyota. Sales staff was excellent and the vehicle has been flawless. We've had basic service done at a Toyota dealership in Calgary and found them unresponsive so we take it to Red Deer Toyota for service (we frequently are in the area). The service department has always been friendly and responsive. The vehicle was ready when they said it would be and they returned it clean inside and out. We'll continue to take our vehicle there.

Eddy Henry

Very dishonest salesman and poor business ethics. We got the same vehicle for between a better trade in value from reverse dealer and a no hassle price from Sherwood park we got it for $8500 cheaper at Sherwood Park Toyota.

Tony Dubitski

Nice salesperson, good car, friendly staff.

james wysminity

service was great, work done in a timely matter, and the desk receptionist was super friendly!

James Semple

I am definitely a tough customer and I am very pleased with the service at Red Deer Toyota. Amy was able to find us the Tundra we wanted, her, Ryan, and Ben supported us with the deal. The main thing that stood out was their honesty, nothing to hide, they showed us financing options and lease options and were knowledgeable about both. Would love to say I will be heading back there soon, but if our Tundra is anything like our 4runner, they last too long.

Manny Black

Efficient.

Joanne Forbes

Great service...

L Hay

Absolutely appalling salesmanship and dishonesty at this place. While speaking with our salesperson was a decent experience, their "management" team, a term I use very loosely because I can't believe if they can even manage tying their own shoe laces, are dishonest, condescending in response, sleazy and signify every sales stereotype that is known. We will take the extra time and visit other Toyota dealers for our purchase and am adamant that everyone else do the same.

Melissa DM

Shane was our sales person he was extremely knowledgeable about our vehicle of choice and he was very pleasant and had excellent customer service. He was also very patient and took his time to educate us about the vehicle. Outstanding customer service experience overall, would highly recommend him to anyone.

Bill Anderson

Our previous product advisor had retired. Stephen then provided the same quality of service that we are accustomed to at this dealership . His eagerness to satisfy the customer is appreciated as we have made another purchase at Red Deer Toyota.

Dan Kendall

The lady at service was awesome

Raul R

The guys at Toyota Red Deer were able to make the deal I needed to happen. The sales team treated me very well even if I'm not easy to deal with. The one thing I'll advise you to do however, is to purchase the 3M protection for the front of the vehicle with a different local shop and not the dealer directly.

Chris Geisel

Excellent selection on trucks cars and SUVs. Toyota can hold the quality of their product.

Bella Larsen

Amy was amazing! Great customer service and always caring! I would 100 percent recommend her as your sales associate????

Corinne Jewell

WOW. I was treated like a queen! Most dealerships will not give women respect! I was so impressed with the salesman (Jay), the GM (Corey) and the financial advisor ( Aex). They listened, heard what I wanted, and gave it to me. I am so …

Edwin Smith

One of the best experiences I have had buying a new vehicle at a dealership. Tony in sales was friendly, knowledgeable and provided a no pressure approach. Ben in finance was great to deal with. All of the numbers he provided were easy to understand in transparent. There were no hidden fees they tried to sneak in like other dealerships such as documentation or bogus security stickers. They also provided fair market value for my trade in. The entire process from start to finish was pleasant and stress free. I am happy with my purchase and look forward to purchasing again from Red Deer Toyota in the future.

Joe Ennemi

The young mechanic that work on my car this winter stole my brand new tire nuts that i had left under my front siege. I just notice it 3 months after when its time to changr my tires. But of course they will say i dont i have proof but i just gonna say this. This is a bad dealership. I took my car 3 times in for fixing a simple heater fan and now i find out that i got my nuts stolen by that young bad mechanic. Great dealership

Je Hul

Took our 4 runner for maintenance check here but they did not check the air filter.

Kade

The sales man was absolutely terrible we were looking at Toyota tundras and told him we were looking at other brands as well. We decided to go with one of the other trucks and to let him know so he could move on we told him that we were buying a different truck. He lost it on us and told us how bad the vehicle we were buying was and that we will regret it and that we are dumb for doing that. Very unimpressed with this experience I will never be going back glad we never bought a vehicle from this store.

Ramona Rutherford

My son just financed his first vehicle with these guys. I must say absolutely happy with them. Not only did they get him what he wanted. They made his first big purchase easy. Thanks Again Stephen And team.

Rick Racer

They say they are not big on pushing sales but that’s not true...they will waste a lot of your time trying to upsell you and bash other brands regardless of your opinion.

Bill Muray

Spoke to the finance manager about a credit application. Told them I didnt want the bureau pulled until I had an issue sorted out. He promises a "soft hit" only. A week goes by and I have have 3 inquiries from red deer toyota and 2 banks they shopped me out too. Very unhappy as this affects my credit score. Take your buisness elsewhere.

G Yu

I would highly recommend dealing with Ryan in purchasing a new vehicle. He got into contact with me as I inquired online about the 2019 Rav4 and he provided a good price better than other dealers, had great communication (responded in a reasonable time, answer my questions thoroughly), very polite and professional, and most importantly was honest with his input.

Martella Boulton

Well, Red Deer Toyota, you outdid yourselves again! Another great buying experience thanks to Moe, Ryan and Corey. And this time I really gave you a challenge because I needed an accessible vehicle to accommodate my husband’s mobility needs because he has MS. The Sienna is beautiful and has all the bells and whistles…..and provides us with safe and convenient transportation. Thanks again for providing the friendly, efficient service we expect from Red Deer Toyota.

Colette Leonard

I always have a pleasant experience when I visit Red Deer Toyota. Jathryn and her team have helped me like no other team before, going above and beyond to meet expectations while being understanding and patient. Great job!

Tia-Cherise Zarowny

Great customer service, friendly staff! We are more than excited to be a part of the Toyota family!!

Carter Blair

Recently I leased my first vehicle. Prior to this experience I had little to no knowledge regarding leasing vehicles. Stephen explained every step to me and gave me a comfortable and pressure free experience. I would recommend Stephen at Red Deer Toyota to anyone looking to have a great experience buying or leasing a great car. Thank you to the entire team at Red Deer Toyota for such a positive experience. I will certainly be back for my next vehicle!

Joleen Toner

Exceptional customer service! As a first time buyer I was very intimidated going into the process, but I actually had a great experience here. Amy really went above and beyond to make sure I had everything I needed, and I appreciated the no-pressure approach. Big thanks to her and the team at Red Deer Toyota. Will definitely be recommending them to friends and family – it was well worth the drive up from Calgary.

Glen Prime

This dealership seems to get good reviews, I visited today for the first time to pick up a wiper blade for my Toyota Venza, I had one person in line ahead of me, I waited 15 minutes lots of staff walked by me I'm a large person hard to miss me, One person to service there parts desk he did see me but was busy with a customer which is fine but this is a large dealership I would think their should be at least a second person that can help out when someone is just standing and waiting, It looked like the person in front of me was having a problem so after 15 minutes I left no wiper not even an acknowledgement, Like Toyota just not this dealership.

Jamie Figursky

Had an issue a with responsiveness a while back. I noticed they have more than corrected that now. Took my vehicle in and they were really good about communicating with me on issue and it was done a reasonable price. Brittney was really good to deal with.

Tyler Kroetsch

Buying a new vehicle was a breeze, Stephen and Chris were very helpful and took there time to help me understand and be comfortable while purchasing a new vehicle!

Mom Johanson

Excellent service and of course great cars! Had to buy a new Sequoia because my old Sequoia had such high mileage I was afraid to get stuck without a vehicle. Of course I had to get another! Best value for my money! Go there, test drive a Toyota and ask for Stephen!

Inez Goodwin

I have purchased 2 vehicles from Ben and the team at Red Deer Toyota. They are so friendly and go above and beyond every single time I am there !! Ben is wonderful and knows his stuff as well as he remembers me by name and details we have talked about in the past, top notch customer service .The service department are efficient knowledgeable and polite, the sales team and welcoming and never pushy. Dawn in finance is AMAZING even staying late on my pick up day to make sure I had everything I needed. I will ALWAYS trust the staff at this dealership and will continue using them for all my vehicle needs.

Dan Reed

Such friendly and helpful service!!!!!

Kendra

I got my first vehicle from Red Deer Toyota in October, a 2020 Toyota RAV4. Before this one I had previously owned two other vehicles that I purchased used (neither were Toyota’s) and now I’m not sure if I’ll ever be able to get any other vehicle than a Toyota. I got the base model and my main reason for deciding to go with a Toyota versus another brand is that Toyota does not leave any of their safety features out of the base models because they believe that you shouldn’t have to upgrade your model to assure yours and your passengers safety. My RAV4 is comfortable, practical and super fun to drive. My experience at Red Deer Toyota was more than 5 stars. When you go in it’s very clean and professional but it also isn’t an atmosphere where you feel out of place or pressured. I dealt with Ben, who sold me my car and was there throughout the whole process. From the start he made sure to be open and explain any questions I had but he never made me feel like my question was annoying or something I should know already (even if it was :P) He never hovered or talked over me and also never tried to pressure me into any decisions. Ben let me have time to look over the vehicle myself, as well as the financing options and any other decisions which showed me how much he really does care about his customers and making sure they’re happy with their decision. And he went above and beyond by driving my car to my work so I didn’t have to wait until the next day to go and pick it up. And for the rest of the team whether I was dealing with them or just passing by them everyone I encountered was welcoming and kind. Great job everyone!

JESSIECA LUCERO

We purchased a Rav4 from Jathryn. She was easy to communicate with, and was very helpful. The service we received was over and beyond what we expected!

Nick Bennett

I had a great experience with my vehicle purchase at Red Deer Toyota. Stephen was very helpful and courteous throughout the process. He was very helpful as he assisted in helping me make the right purchase for my needs.

Sam Gaudet

Great sales service by Amy. Very informative and knowledgeable about the product line.

Doug and Brenda McVety

Thank you Stephan! Your help and kindness was invaluable. We would have zero hesitation in recommending you to help anyone with the purchase of a new vehicle. Our whole experience was great, from top to bottom! Love my "saddle shoe" Yaris car!

alan sheehan

Very Happy with the fast accurate service from very friendly staff

Mr Me

Boooooooooo! Offered me $500 for a car that they recently sold to me for over $12k..

sierra simpson

I recently purchased a new 2021 RAV4 from Toyota Red Deer. Everyone at Toyota was so kind and helpful. I had to bring my nephew with me during the process and everyone was so kind to him. My salesman Mo was incredible! he provided me with all the information I needed, and more! Mo was very personable and made the experience of buying a new vehicle more relaxed. Mo also was very kind and included a surprise gift card for me when I picked up my vehicle. All in all it was a wonderful and very exciting experience buying a new vehicle from Toyota Red Deer.

alanna schroeder

Great place to get your vehicle servicing and the people are friendly

Jesse Bouliane

Red Deer Toyota and the team there really made buying my first new car as easy and exciting as it deserved to be, super friendly staff are willing to go above and beyond to make the experience one of a kind, from entertaining my kids while dealing with my insurance company, goodies to go, and an amazing vehicle. Thank you very much to Mo and Ben for all the effort and exceptional service!

Larry Sampson

Very easy to work with. No pressure and they were all very helpful

JJ Chung

My parents purchased their car from Red Deer Toyota about 7 years ago. Last week my parents' car was stolen and their insurance company asked them to fill out this form called PDA (pre-damage appraisal form). They didn't know how to fill out the form (for there were so many terms they were not familiar with), so they took it to Red Deer Toyota where they had had their vehicle serviced every year. The staff at the dealership were very friendly and empathetic, and they had one of the sales agents, Stephen, help my parents with the form. Stephen took his time searching for each answer and helped them complete the form. My parents were extremely thankful and of course they will go back to Red Deer Toyota if they ever need to purchase another car. It is a good feeling to know that there are wonderful people out there who are willing to give you a helping hand when you are in need. Thank you, Stephen and Red Deer Toyota!

Josue A. Campos

Overall good experience, I’ve been taking my car for maintenance, all good. Since the time that you made the appointment they follow up until the work is done! Great experience good customer service, the facility is clean, sales are very friendly. ???????? I recommend to visit this location.

Darryl Taylor

We had a no-hassle, pleasant experience purchasing our new Rav 4. Melanie was knowledgeable, approachable and friendly. She is the best!

Martin Polson

Friendly knowledgeable staff who go above and beyond to help you

Jamie Barrow

Disappointed with the lack of professionalism, communication, compassion and customer service.

Kerri McIlravey

I want to give a shout out to Brent at Red Deer Toyota. He listened to my story and I could tell as he repeated key things back and from there offered a few different vehicles to try. Brent took extra time to work with us as he knew we were struggling between two styles of vehicles. Although we did not purchase a Toyota I would still like to say how wonderful Brent was and if you are up at Toyota Red Deer definitely seek him out. You won't be disappointed

R White

An absolutely wonderful experience from beginning to end! I’ve purchased vehicles from other dealerships in the past, and always walked away feeling cheated in some way. This was simply not the case at Red Deer Toyota. Amy is a pro in every sense of the word, and made this experience simple, and seamless, without the stereotypical high pressure sales pitch that give car salespeople a bad name. Ben was helpful throughout the finance process and Ryan the Sales Manager deserve a mention as well. An absolute delight to deal with Red Deer Toyota, and I would recommend them to anybody!

scott hutten

Had a great experience at Red Deer Toyota! Pat was excellent to deal with along with Jamie in finance. Pat was very knowledgeable about Toyota vehicles and would definitely continue to deal with her in the future. Feels great to belong to the Toyota family!

Patrick Richards

Great experience Ryan Corey and James helped out allot with my experience and got me in my new set of wheels I recommend this place!

Mike Hogue

Love to deal with the people here never an issue. Looking at a new Camry. Sales always willing to go the extra mile. We deal with Don but all the sales people seem really great. Service personnel are the same. Friendly and professional.

David

The staff was very welcoming. We were met by James P. in the showroom. His product knowledge stood out from other dealerships we visited. Great place to purchase our next car.

Chris-Tina Gattinger

Worst customer service in the service department. Don’t deal with Andrea!!!!

Ken Klein

review sarah marfleet #RDT

Linda Oman

My name is Linda and purchased a used vehicle from Red Deer Toyota. I did pay for extended warranty and my vehicle was Toyota certified. Shortly after the purchase my heat assembly needed replacing. I was told that this part was not covered under that warranty. That did not stop the team at Red Deer Toyota to make it right. I would like to thank Neil, Don and Bart for their commitment to making their customers' happy. It is rare today that a dealership would do the right thing and that is exactly what Red Deer Toyota did by fixing my heat assembly without charging me. They loaned me a vehicle so I could continue to do my sales calls and over extended what was expected. It is nice to feel like a family member and not just a customer. Thank you Red Deer Toyota

Tim Devries

Awesome service

Matt Wishman

Purchased a hard to find used vehicle from this dealer remotely from Edmonton. The whole process from start to finish was via email, text, and phone with Jathryn. She was quick to respond, transparent, and straight forward, and she took care of every detail. A first class experience through and through; the best car purchase I’ve done. Great work, Red Deer Toyota.

nazir ahmad

Best customer service

R McK

Efficient service. As with most dealers these days, inflated prices for servicing your vehicle.

James Bond

Stopped in to Red Deer Toyota to get some help with setting up features in my Rav. Stephen was so very helpful and kind and anticipated my needs before I even asked. Wow what great customer service. I couldn’t be happier.????

Gwen Pozzolo

Very dissatisfied with the service I received. Bought a Rav 4 in October 2013. At the time the staff was rude and disorganized. I decided on a lease that I would pay half now and half at payout. To this date I am still unsure of what was charged and what my payout will be. Noone had ever done one of these types of leases before. I was passed through several people and never did get a satisfactory response. I wrote several letters to Toyota and spoke with managers at the dealership with no response. It is now coming to the end of my lease and I have booked an appointment with someone to discuss my lease so I will report on my outcome when I have completed it.

재연김

Worst experience in service and part department. We made an appointment a week ago for oil change and tire change. My husband and my daughter went there at the appointment time. First,they said they don't have my appointment. My husband showed email confirmation and text confirmation. They said wait one and half hour. My husband and my Daughter waited in the waiting room for 2 hours. Nobody talked about the delay. When we asked about our car after 2hr ,our car had not been even in the shop yet .they said wait another2 hr. ??? I was so upset when my husband called me. The lady in service and part never said sorry. She said "RESCHEDULE OR LEAVE" because I talked with upset voice(she said I was yelling) through the phone. We spent 5 hr (1.5 hr ×2 =3hr driving hr from home our town to red deer and 2 hr waiting) And got nothing. The people in service and part are worst people. We had horrible service.

Miranda Peterson

Just bought our first Toyota at Red Deer Toyota and it was such a great experience, super easy to deal with and very knowledgeable! Will definitely go back! #RDT

Shirley keast-crumley

I had been to Red Deer TOYOTA years ago and left feeling disheartened. I went back a week ago as the other dealership I had been using did not have enough used inventory. We were met by Stephan who was extremely professional, he listened carefully to what we were looking for and did not try to “push” us in a different direction. He was very patient and a super salesman! They have new management in every department and it really shows. If you wish to be greeted by professional and friendly staff, Red Deer Toyota is the dealership you need to see. Would DEFINITELY recommend them!

Keith Henderson

We had a great experience with the sales team. Ben Rempel was even nice enough to let us use his Tacoma to test drive because the last one was sold earlier that day. We will be back.

Maria S

My second time dealing with red deer Toyota. Mo and the team are great and very helpful in every step of the process. You won’t be disappointed it’s a great place to buy a car

Celine Stuppard

Just picked up my new 2018 Toyota !! A very special thanks to Stephan at Red Deer Toyota for making this such an awesome experience and 5 stars for the entire staff ! My sincere thanks

Bruce Gawdun

I found buying the car went very well.My salesman Stephen was great went to bat for me with my offer.He even delivered the car out of town to me.No hidden charges,even rang the big gong!Thanks Red Deer Toyota.

Jordyn-lee Ryann

Deceitful

jack ravencoat

Worst mechanic lol

Sandy Kennedy

I bought my 2020 Toyota Camry SE from Red Deer Toyota in April & I absolutely love it. There is nothing that I don’t like about this car. Stephen is an awesome Salesman....no pressure at all & couldn’t do enough for me to make sure that I was happy with my new Toyota. For anyone who is looking to buy a new or used vehicle, make sure to check out Red Deer Toyota where you will be treated like a valued customer & not just another sale. Impeccable customer service by their entire team!!

Jay Lee

bought my car here

Kc Kail

Worst website ever.. pop up windows.. chat with sales sign keeps on shaking (no pressure sale there).. I gave up looking for a 4runner after 4 mins, couldn't stand it anymore... can't imagine what they are in person

Craig Takeda

Awesome experience at Red Deer Toyota! Jathryn Chappelle is the internet sales director and not only did she answer all our questions for a long distance purchase... she made sure our used Tundra truck was in excellent condition when we bought it. Highly recommend everyone to give her a shout! THANK YOU!

Denis Fedotov

I was basically scamed when I ordered Sienna from this dealership. I have signed papers and talked about one price. When I got the van on my bill of sale appeared price almost 3000$ higher. They have put in remote start and block heater without clearly pointing out it will be extra... None of the documents were copied or emailed to me for review after the order. My message here is 1. JUST BEWARE OF HOW SALESMEN PLAY WITH NOMBERS: ALWAYS MAKE SURE THE PRICE YOU DISCUSS IS "ALL IN OUT THE DOOR" 2. MAKE THEM SIGN ON THAT PRICE 3. TAKE COPIES OF EVERY PIECE OF PAPER YOU SIGN

Josh Magnusson

Had a great experience at Red Deer Toyota. Tony Trieu worked hard for our business, securing a vehicle when no other dealsership would. The entire team was professional and kept us informed along the way. I will definitely go back, it was worth the drive to Red Deer.

Karine Paloyan

I would like to thank Chris for an amazing work and patience eith me. I highly recommend him! He was able to explain everything clearly that at the end I didn't have any questions, and he gave me opportunity to checked all the available options to make my choice. Thank you Chris!

Roman Silivanuk

Extremely Negative! I booked a service appointment online on them web site and got a text message confirmation. But when I arrived there I was told that i need to wait for 1&1/4 hour more before they will start with my car. So I had just leave with nothing.

Juan Morera

Just bought a car at Red Deer Toyota and the experience was great. Worked with Amy and she was awesome. She got back to me with all over the phone questions I had, she even recorded a couple of videos of the car I was after and sent them my way as I am in Calgary. They took my Sienna for a good price and the service was really good. Negotiated over the phone and I went the next day to pick up my new car, which was better "in person" that in the photos. Very happy with the experience overall.

Linda Hoang

After searching for a Sienna in Edmonton and having just a terrible experience trying to secure a vehicle with a local dealership we found Amy at Red Deer Toyota! Not only was she understanding and kind but she was always available to answer ALL my questions. Amy and Corey went above and beyond to make the trip from Edmonton to Red Deer worth it. They were informative, honest and upfront. Their efforts really made our experience a great one! I sincerely recommend Red Deer Toyota and more importantly working with Amy Larson and Corey Stuart if you get the chance! Thanks!

Melissa Voykin

Service department is a complete joke. Make an appointment to just sit there for hours to get a job done that should take half an hour, every time. Wish there was another Toyota location in Red Deer to get work done. Would not recommend.

Raivo j

Not gone service my vehicle here, very unprofessional and arrogant staff towards customer, they have some good staff though, but the main image is different because of few employees. Just one of few interactions in this dealership. Example: last year tried to get the quote for winter tires, I gave him what Costco quoted for, got arrogant with me and he said to me “don’t know how they can do that” and turned to different customer. P.S. Bought my vehicle here, never again, need lots of improvements here.

Trevor Sitter

After our car was deemed a total loss in June's hailstorm that rolled through Calgary, we needed to find a replacement vehicle. Our search landed us at Red Deer Toyota, and it was the best all around car buying experience we've ever had, thanx to Mo, Ryan, and the rest of the incredible staff. Mo is the most personable salesperson and we would highly recommend him when looking for your next vehicle. ????

Dan Ring

Just purchased a RAV4 and could not be more pleased. The sales staff went above and beyond to put us in our new car. Thank you so much Scott, Andy and Corey. You are the best

Al White

Quality fast service

Bryden Russell

Awesome service. Bought my dream truck. Stephen and the team took great care of me.

Jonathan Craig

We have dealt with Red Deer Toyota for various vehicle purchases and for subsequent ongoing service on the vehicles. One vehicle now has over 400,000 kms and has never had a problem on the road. This speaks for itself about the quality of the vehicle and the service I have received. I also appreciate Corey in Finance whose follow up and dependability is appreciated especially when arranging credit. Ongoing and satisfied Toyota customer.

mike smith

Please look at the pictures before reading this. Took my 2005 tacoma into the service department in November and they told me my cab mounts need to be replaced. Decided to get a second opinion and went to a collision shop in Red Deer and advised me that your truck is unsafe to drive because of the rotted out frame. The long story short is that they should of replaced my frame when they inspected it a year and a half ago.I hope that toyota will step up to the plate and do the right thing. Either way a frame should not deteriorate to the point that it is undriveable after 15 years. There are probably many people in my situation. This is a picture of what a frame looks like at 15 years on a tacoma. Followed up with Toyota and they would not consider replacing my frame. I will never deal with this organization. Red Deer Toyota should of stepped up to the plate but they took the low road.

mohammad mohammadi

love this place and great staff

Vic Firth

Go see Shane Primrose!! He is always very helpfull and can help you find the right vehicle. He is always very pleasant to deal with. I find him to be honest and will help you find the right vehicle. Even when i go in for service he always has time to chat and follow up with how i am enjoying the 2017 Rav 4 hybrid. Very happy with the car and the experience!!

Rabel S

Finally Toyota impressed by their management after long time , Tony and Corey u guys are best

Alistair Eksteen

Excellent experience buying a vehicle from Red Deer Toyota. Would highly recommend working with Jathryn who helped us trade in our old vehicle for a Sienna for very reasonable trade-in value (drove down here from Edmonton after a bad experience at one of the local Toyota dealerships and it was well worth the drive!)

Kevin Wilkie

Awesome buying experience with my Sales Rep Tony and all the Management Team!!

Mike Sitbon

Disappointing.

Richard Edwards

Nice staff

Brooky Hogue

Using my daughters email so I don't have to sign up on Google just to write a review. I see numerous one star and horrible reviews. Im actually surprised. We had a great sales experience. No pressure and a great vehicle. First service done last week and I had a GREAT experience with the dept. Friendly and knowledgeable. We have had lots of vehicles with different makes and models in the past with positive/horrible experiences with service. I was relieved to see that the work done complimented the sales at this dealership. Thanks guys and gals. Keep up the good work Oh and if the shuttle is late like a few of the complaints boo hoo. Its a free ride. Make arrangements for a friend to pick you up if you cant wait.

Joanne Patchell

Very impressive from start to finish. I went in for recalls on my Toyota. We were greeted by a friendly and knowledgeable woman at the service desk. When she called for someone from the garage, he too was pleasant and helpful. I was given helpful suggestions on a minor service that came at an excellent rate. The car was returned washed and looking great. I'm very pleased with all aspects in my dealing with Toyota!

Diane Mowat

Recently my husband and I purchased a 2021 Toyota 4Runner. I went into the Red Deer Toyota dealership with many questions and uncertainties and after dealing with James, I am thrilled to say I am more than pleased with my vehicle. James was amazing...helpful, knowledgeable, and very personable! It's been a month and I've had to contact James off and on with a few questions (I am lousy with technology). He has been more than helpful and always encourages me to contact him if I need more questions answered! For getting me into the perfect vehicle, thank you Red Deer Toyota and especially, thank you James!!

Cal Lott

High pressure sales tactics, They held my car keys hostage for 3 hrs after someone went to look at the odometer. Asked a number of times for keys back . My car never moved. Wouldn't take no for an answer. 4 hrs of my lifewasted .Almost reddeer Mitsubishi's brother.I felt dirty when i left there.

Cayle Trathen

Knowledgable, honest staff that found me exactly the truck I was looking for quickly with payments I am happy with, and no BS. Made sure I left happy. Will be recommending red deer toyota to all my friends and family.

Angela Deal

We received excellent service from Mo. He was extremely helpful, answered every one of our questions, and took great care of my husband and I. I highly recommend him to anyone looking for a vehicle!

Rebecca Latour

Excellent sales service then getting our new Prius ready to go off the lot within a tight time window. Thanks.

Ian Tann

We are very pleased with the customer service at Red Deer Toyota. They are all friendly, honest and care about their customers. We had a great experience purchasing our RAV4. I would recommend family and friends to this location.

Edward Burroughs

Just purchased a car from RD Toyota yesterday. This was the best experience I have ever had purchasing a car. I cannot say enough good things. There was no pressure to purchase as certain type of car. Amy was the person I spoke to there. She was professional, courteous, and pleasant. She went over and above what she had too. Mitch was who helped with the financing was super helpful. I could not be happier with my purchase there. I bought a used 2015, the detailing of the car is by far the best detailing I have ever seen!! It basically feels like a brand new 2015. I highly recommend shopping here for a vehicle! Thanks again to everyone involved. Outstanding service!!!

Linda Kirillo

Our purchase of our Rav4 at Red Deer Toyota was a very easy experience. Our salesman, Ben Rempel was very helpful, informative about the vehicle we were purchasing and he made our experience enjoyable . Follow-up with our purchase has been great. He continues to assist us with any questions regarding our vehicle. Thanks, Ben!

Rick Zink

My experience here was purely positive. Friendly, knowledgeable staff, and quality vehicles. Jathryn and Corey both were very helpful.

Ken Curran Curran

Fast reliable and very friendly.Ken

Darcy O'Dell

We booked a service at Toyota at 3:15 on Tuesday, April 2nd a week prior. We were getting ready to leave yesterday as Toyota calls and asks if we want to schedule our RAV4 for a servicing. I was puzzled as we were leaving our house at 2:45 for the appointment we scheduled at 3:15 on Tuesday. The lady on the phone mentioned that she doesn't see anything in the system for a servicing for us today but squeezes us in anyways. We get there and get told it's an hour and a half wait. I told the lady that was helping us that was ridiculous as they already messed up our booking and now we have to wait an hour and a half for an oil change and a car wash. Won't be back anytime soon.

Jingren Fu

Never shop with this dealership again! worst customer service within Alberta. Sales is only care about who actually want to buy and they refuse to provide test drive if you just come for service. Totally retarded! existing customers are potentially future customers again...If they found your toyota wasnt purchased through them (I bought from Mayfield toyota), they would ask why and not quite happy.First time bad reputation is from My colleague went to buy a toyota Matrix but nobody was helping her and laughing about her for asking promotion, then she went to ford bought a focus instead; She came in during Dec and of course there are some Christmas incentives.....Try a different dealership or brand!

Neil Anderson

Scott Tripp is Red Deer Toyota’s internet sales manager. He replied promptly to my email queries. If Scott didn’t know the answer, he took the time to find out and got back in a timely manner. As an out-of-province purchaser, Scott and Jamie Hamilton in financing had the paperwork ready when I arrived, making the transfer smooth and hassle-free. I was impressed with the efficiency and friendliness of the Red Deer Toyota team members. Thank you Scott and Jamie.

Jim Christensen

Great experience with their service department. Dependable brand, and a good local dealer.

DON MAYER

I was very impressed with the new dealership. ""SHANE"" was very professional, courtesy and full of info on the vechile I was looking for... Our kids loved the 4Runners and want to thank ""SHANE"" for talking my dad into these suv's. Thx again for your time on the sale, Have a great summer....

Sydney Bourne

The saleswoman I had was wonderful. She was extremely friendly and knowledgeable, she listened to what I wanted and didn't want and found a vehicle that suited me and my budget. When it came time to talk numbers there was some confusion by a manager on the sales price. First the price came in much lower than the window price. Once they realized their mistake, the price was $1200 more than the window price. We were able to resolve this through negotiation but I don't think I should have had to negotiate to get the advertised price.

Dennis Bowness

Great in and out service, just what I wanted.

Amanda Sherry

Everyone at Red Deer Toyota was helpful and knowledgeable when it came to what we need to know. They were able to help with a solution in a difficult situation I ran into when trying to go home!

Rick French

Dont know much about reddeer toyota but they have a new salesman named Scott Tripp and he is amazing. He listens to what you want and gets you what u want for the best possible deal. He is not your average car salesman and i can see a serious increase in sales at this dealership.

Justin Ackerman Kennedy

Took them 4 days to change a tire even though they were not busy! Was stuck here and had to get a hotel..m staff is really nice and helpful but they take their time... you're not in Toronto anymore... they don't have any care for urgency but then again that may be an Alberta/Rural thing

Ed Gachuru

Awesome people and dealership. Everyone we spoke to was amazing, polite, helpful.They genuinely care. We spoke to Trisha on our way there and when we got there she worked hard to ensure we got the vehicle we wanted. They were very flexible too with out requirements. We had searched other Toyota dealerships in Calgary and Edmonton but the efforts we saw with these people were phenomenal.We got a fantastic red Tacoma and we will not hesitate to recommend them all very strongly. Thanks also to Ben and Jamie as well as their awesome manager . Good job guys!!! Ed

Doug Chouinard

We recently purchased a 2019 Rav 4 Trail from Red Deer Toyota. We love our new Rav 4! Our sales person Stephen was excellent! We would highly recommend him to anyone in the market for a Toyota!

Mark Boychuk

My brand new 2014 4Runner Trail came with a license plate holder on the front bumper. It was crooked so I took it off and saw two badly drilled holes. I asked them to replace it, they said no. My bumper looks like someone shot it twice with a .22. I returned and had another sales person tell me they would recommend a place to have it fixed, but I have to pay for it. I said that's unacceptable. The sales person then left me a phone message saying they spoke to both dealerships (truck was brought in from B.C.) and there was nothing they could do. After several trips back, spoke with the manager and he agreed to have it fixed but not replaced. 10 minutes later he phones and leaves a message saying he went on Google and read this review and didn't know if they could still do the deal. I haven't returned the call. I am so fed up with going back there I'm going to go ahead and get it fixed myself. Should have done it long ago and saved myself a lot of wasted time. The original sales person was full of lies. He told me the truck was coming with off road tires (I informed him they don't), the price changed from what we verbally agreed on, told me to come in and pick up the 4Runner but it wasn't there, etc. I contacted Toyota Canada, they said I would hear back in 7 - 10 days. They never got back to me. I hate this place and hope this helps keep people away from Red Deer Toyota. This dealership makes you never want to buy new again. Love the truck. Hate dealing with Toyota. Go to Edmonton or Calgary and save yourself from the headache. I have spoke with other people who bought new Toyota's from this dealership and they had their own horror stories to share. The reply from the manager is pretty funny and no where near the truth. Nice try though! I bought some cross bars for the roof rack and found the parts department very helpful. Even had a mechanic and parts person come and figure out how to put them on. To them I say "Thanks much!"

M Anderson

Went to Toyota this morning and the salesmen couldn't answer any of the questions I asked him, spoke with the manger as well and I think he might have been even more useless! I drove up to Country Hills and bought my new Rav, what a difference when you deal with people that know what there doing! Take my advice and stay clear!! Save your time go somewhere they know what there doing.......

Lawona Matalski

Very friendly atmosphere highly recommended

Teresa Winfield

My car broke down in Red Deer today & Bill from the service department helped me out & got me back on my way to Calgary in a short time. Amazing customer service!

Patrick Thibault

Really good service, and great advice. I highly recommend Pierre-Olivier Roy, he was the sellsman i encountered. Ive been to many dealers. Non had the right price. Toyota red deer got the best price for my tacoma.

phil

Patricia was very kind to me and reply to my questions quite rapidly very nice lady and responded to my every need will deal with her again

Mike E

I am left speechless by this dealership. Truly speechless. The following review is not an exaggeration of my experience. It is truly what I felt. I'm an avid car buyer and I can say that I've been to almost all the dealerships in the entire province. This dealership, by far, is a hidden gem in this province. The big city Toyota dealerships rest too much on their laurels and the fact they're pushing Toyotas out every day. The big city dealerships no longer care about customer satisfaction even when they say they do. If you distill it all down, there are only really three good dealerships in Alberta. Red Deer Toyota takes the #1 spot. They literally, and I mean, literally moved heaven and earth to get me what I want. No exag. This is the truth. They exude professionalism and kindness. I was treated with the utmost respect right from the very beginning and all the way to the end. They foster a family-like relationship with their clients and they made sure I was happy at every process even until delivery. At no point did I feel pressure from sales to finance. It was an absolute pleasure to buy a Tacoma from these guys. I can truly say that they even beat my Lexus experience - and that's already saying something considering it's Lexus. It's not every day you can experience luxury-like service from a Toyota dealership and that's what I got. Amy was just fantastic. Ryan was the MAN! Patricia made the money phase fun! That's right, finance people in this dealership actually make the buying process fun instead of being stressful! I am truly grateful beyond words to you three and of course to the rest of your dealership for making it all happen. As long Red Deer Toyota maintains this type of service to clients, I wouldn't go anywhere else to purchase my future Toyotas! Thank you! To anyone reading this, don't bother with Calgary and Deadmonton, go to Red Deer for your Toyota needs and look for these guys. They do not disappoint.

simone tschaja

Overall the dealing process was a good experience. We had just lost our vehicle to a total loss accident and Bernie found us the vehicle we wanted however as it was still in transit he arranged a courtesy vehicle until it arrived which was very thoughtful and much appreciated. Found him very personable and friendly to deal with. Our Rav4 arrived in the first October winter weather and he called to see if we wanted the Winter tire package put on which included top of the line tires, steel rims, extra lug nuts and sensors and we agreed. When we arrived to pick-up our new vehicle the winter tires had not been put on for whatever reason. Again they were very apologetic and bought us lunch because of the wait which was a very nice gesture. When the tires were on I inquired about where the sensors were. The answer I got was "Oh the RAV4 XLE doesn't have a Tire Pressure Monitoring System. Now they have sold me a Tire Package that with sensors and installation being Appox. $350-400 of the value that we don't have. Do I feel duped and cheated?? You bet Should have only been offered the tires and rims not a package with sensors. When I complained I was told nobody complains about the package. Well I'm complaining and unhappy. Too bad what was a good experience ended like that. Have changed my rating as the sensor issue has been addressed and we were given a credit.

Peter k2power9

good shop

Gerald Knutson

On time service very nice staff but they charge for shop supplies on just a tire change . What shop supplies are being used air?

Kevin Helmer

I recently purchased a new 2018 Tundra, this now the 4th Tundra I have purchased from Red Deer Toyota in 8 years. I have been extremely happy all my dealings with the sales dept, and they have been nothing less then professional, and after my last purchase I would certainly deal with Patrick again. The 3 previous Tundras that I've owned have had every service and all other work done at Red Deer Toyota, and I will continue with this truck. In 8 years I have been treated excellent in the service dept. I have found all the staff are very friendly and professional!!!!

Linda Pagenkopf

Everything was fine. There was a mistake on bill (over charge) but it was corrected. Thank you

Katherine Henning

Just wanted to share what a great experience I had at Red Deer Toyota. Amy was awesome and will definitely be going back to her next time our family is shopping for a new vehicle. I can’t say enough good things about her and everyone else we dealt with throughout the process. If you are hesitant about dealing with a dealership or not sure what exactly you want call Amy!

Hayleigh M

Came in to the dealership and did all the financial on a car but the numbers never added up on how they kept getting this big number and when confronted they avoided it and changed the subject..

Emma Starling

Amazing experience! I was driving through red deer and one of my tires was giving me problems. With a toddler and a dog in tow, they were friendly, fast, so helpful, and inexpensive. They even had a water dish and treats for visiting dogs and a play area for smaller children. If you ever need help, head for Toyota at Gasoline Alley!

Sharon Jones

Horrible shady salesmen.... I was in the middle of a deal there today. I was buying a car for my daughter, I took it out for a test drive and decided that it was the perfect car for her. When I returned back to the dealership ready to sign the papers, I found out that while I was out for my test drive they sold the car to another customer. HORRIBLE! A customer that came after me. I was first inline for this car, shouldn’t I have had first chance to buy it? Are the salesmen at Red Deer Toyota this hard up for a sale that they need to stoop so low? Was this a friend of the salesmen? Greasy if you ask me... I will NEVER buy from them!

Ron & Norma Hoeppner

We had immediate welcome from Ben, one of the product advisors. He listened carefully to what we saw as our needs, and provided a perfect vehicle and pricing. The rest of the procedure went well also.

Amir Jan

Fantastic customer service!!! Stephen Van Santen is all about customer service. Toyota is lucky to have such a calm and collected salesman. His advice and kindness saved me a lot of money and time. Keep up the great service Stephen!!! I’ve already bought two vehicles from Toyota, and frankly I’ve had an amazing journey. Great vehicles and awesome service!

Dylan Poulson

Awesome sales staff. No high pressure sales like some other red deer dealerships

Belinda Douglas

Great service. Prompt and done quickly. Good follow up communication

Frann Lowe

Sales staff were friendly, helpful and knowledgeable .. and love the car .. a great driving experience !

Lizzy B

I just bought a new 4Runner. Everyone from sales to service was excellent to deal with. I would recommend them to anyone.

Ninja Crew

Amazing experience! Staff was very accommodating and helpful. We were from Calgary and they made sure we felt at home. Thank you for your help!

Christina

Stopped by Toyota to look at a RAV4 and ended up leasing the beautiful new 2021 Venza. Wow what an amazing SUV and hybrid too! Our salesman Bernie could tell we weren't happy with the RAV4 and knew exactly what would meet all our criteria. Bernie was great to deal with. Absolutely no pressure, didn't bash other brands we were looking at, helped us get a great deal, and was so helpful from start to finish. Proud owner of our first Toyota!

Hayley Goring

I purchased a 2017 Toyota Corolla LE from Red Deer Toyota, and it was a great experience. Amy helped me find a used car that fit my needs and didn't leave me broke. I felt no pressure, and was able to ask all of my questions. I felt at ease and comfortable in making the decision and would definitely recommend Amy and Red Deer Toyota.

K Korpiniski

Best dealership I have ever been to, right from sales all the way through to parts and service. Shoutout to Amy for being amazing and going above and beyond. We will be back.

Janice Duffy

Professional efficient friendly excellent waiting area

Jamie Dawe

AMAZING Group of people. Picture your worst experience possible. Now imagine a group of people showing compassion and caring for you like your part of their family. That is how Toyota Red Deer treated my family. The particulars of what happened doesn’t matter because it was an unfortunate turn of events. I always tell people don’t be part of the problem but be part of the solution. Every bump in the road we hit Toyota Red Deer we’re there to look after us. Wouldn’t be fair for me to not mention names but I’m sure these individuals had support like all amazing companies. So thank you from the bottom of our hearts Ryan and Ben. You guys are amazing. If the world had more people like you it would be an amazing place. Again I don’t know if this does justice but you guys really came through for my family. I will never be able to thank you enough. Thanks.

Kristin Faechner

Our mother recently purchased a vehicle here, and the whole experience was fantastic. The sale person (Doug) was excellent - very understanding of her situation and provided timely answers to all of our questions, without any pressure. Hopefully the service department will meet the high level set by the sales team when it comes time for servicing the vehicle.

Natalie Gale

Started my search for a used truck in Calgary. While experiencing lazy, dropping communication and unorganized sales people, I ended my vehicle shopping with Red Deer Toyota. Every single person I had communication with at Red Deer Toyota was excellent. Their sales people listened to my wants in the used truck and helped me find exactly what I was after. They explained to me that I had the opportunity to purchase new for not that far of a leap in my original price point and the new truck would check off all of my wants and more. These are small town values kinda people. They listen to you and want you to leave with a great experience. Team work makes the dream work and I'm very happy to now be driving mine. Thank you to the team at Red Deer Toyota.

Antonia Arenaza

The best in service

Deborah-Mae Castor

I have two toyota's over a 20 year period, and both have come from Red Deer Toyota. The sales staff have always been wonderful, NO pressure to buy, NO hidden fees or shocking bills. Everything was up front and timely. I take my vehicles in for service every half year, and I've never had a problem that couldn't be solved quickly and with my best interest up front. The drive in girls are great and quick to business, Andrea is pleasant and professional and will keep you up to date on what is happening with your vehicle. I appreciate the up front service and hope red deer toyota never changes!

Kathryn White

I came looking for a new to me vehicle to replace my old one. Met Mo and he helped me pick out a great vehicle. He really made sure I got what I wanted, in a price range that worked for my budget. I felt absolutely no pressure from Mo. I HIGHLY RECOMMEND talking to Mo if you are looking for a vehicle. This was my first experience buying from a dealership and I will be coming back again when it is time to replace my vehicle. Thanks for welcoming me to the Groot family aka Mo's Toyota Family!! Thanks Mo for everything!!

Jared Calder

Overall great experience with the crew at Red Deer Toyota. Just bought a 4Runner and couldn't be happier with the overall experience. Buying a vehicle is not always the easiest thing to do, and the fellas at Red Deer Toyota made it a pleasant one. Very friendly, knowledgeable, and transparent. I didn't feel over-pressured. Was a real pleasure working with Tony & James in their sales division as well as Andrew and Ryan to button up the deal. Shout out to Ben as well in their Finance team. I will be back to buy again.

James Samson

Poor customer service. When we need to talk to one of the salesmen, they keep avoiding us when we’re trying to contact them.

diaphoretic 8kS65

After a few years of mediocre service I changed the Service Department star rating from 2 to 4. The changes made are impressive; the new Service Advisors (Tim and Dean especially) are really good.

Alvin Hagel

Try so hard to please and did

Eden Deguzman

The service Mr. Genaro Tabbu gave us was beyond amazing. The hospitality they gave us proved that they are enthusiastic on giving people joy. My family and I are now enjoying our new Toyota Sienna and it really improved our quality of life

Nancy Boguski

We recently purchased a new to us Toyota Highlander from Mo. He was very professional and courteous! He maybe a "young one", but showed great maturity for his age and we would recommend him if you are looking for a new or new to you vehicle! Great experience with all the staff at Red Deer Toyota! Looking forward to driving our beautiful wheels!!

Lisa D

A huge shout out and Thank You to Mo at Red Deer Toyota! From shopping to handing over the keys to my "new to me" ride, Mo made my experience zero stress and enjoyable. I highly recommend Red Deer Toyota for new and preowned vehicle purchases. Lacey was awesome as well. Friendly, professional and worth the visit.

Martin Bolhuis

Was treated well. Responded to concerns in a timely fashion. No issues.

Lyndsay Barber

I had a great experience with Jathryn. I was looking for a well made, reliable vehicle after having 5 warranty claims on an SUV I bought new from another make. I told Jathryn the things I was looking for in a vehicle, and she was very knowledgeable about different brands and their common problems. After going through a couple vehicles I had in mind, we decided on the RAV4 and Jathryn was able to get every option I wanted in one vehicle! She showed me around the car and knew all the features and workings. Jathryn's service was great and she is very knowledgeable, she was very friendly and personable. I've had my Rav 4 over a year now and I love it. 10/10

Jason Gecse

Went in for warranty work on my Tundra.. and next thing i know i am driving a Taco.. Ben my sales guy was great to work with and went above my expectations. But... walking around and observing other sales associates and people. Not the friendliest feeling. Almost like a stick up theyre butts. I hope they consider changing initial presentaion. There is nothing better than friendly and comfortable welcomes.

Taylor Ellen

Service department is super helpful and will try and help you out with out trying to convince you that you need more work done then necessary

Darwin Abando

The best Toyota branch!

Lisha Elias

Am happy how the GM dealt with issue and took care of it.

Aderonke Achi

Had a awesome experience with my first purchase!

Vihir A Joshi

One of the best dealership, I am from Edmonton and whole deal went so smooth, I must Brent is the guy u wanna talk to for smooth deal. Amazing great service ????