Reviews of 1st Canadian Auto Sales & Service (Car Concessionaire)

Farid Farahat

Very bad service

Israa

Got me approved fast and quick. I am very happy with the service and definitely will be coming back for my next ride.

Janie Zwack

Absolutely Terrible!!! do not take your car here for repairs!! I presently have a complaint file with AMVIC as they manipulated my car and said they replaced parts that they did not! My life and my safety were compromised. It is a battle for their license! BEWARE!!

Travis Hutchings

I bought my 2012 Ford Escape back in November 2018 I ended up paying $1300 Repairs into it. It was a nightmare waiting a month for a decision iMike had told me I was approved once I got there. Nothing happened I was told to come everysecond day I finally was put into my SUV inecember 4 weeks

Hussain

The service was great and the people who work there don't hide anything from you and make sure you get exactly what you ask for. The owner Moe was very nice and made you feel like you were at home. I would recommend it 100%.

Karan Gill

don’t believe other reviews, they are seriously one of the most fishy dealership, Higher authorities should regularly check dealerships if they are doing any misconduct, as this one doing.

Mehdi Sawan

Best place in town to get a vehicle or get your vehicle worked on. Amazing customer service and very knowledgeable staff.. the girl behind the service desk knows her stuff and the rest of the staff makes you feel right at home

Jhon Carlosama

Worst place to get yourself a car all they do is make excuses and avoid your car warranty.

SiNec

they sell cars they don't own. You can check their facebook, most of cars was posted 4,5,6,7 months ago. Still on kijiji and their website. If you call them they will say "we sold it few hours ago/yesterday". My friends and I tried with few cars cause we wanted check it, always same. Be careful cause most of their offer is just scam.

Malina Barros

If I could give more stars, I would. I recently purchased a vehicle from First Canadian Auto, and I can’t thank them enough for everything. Mike sold me a beautiful Volkswagen Tiguan, that I absolutely loved. Unfortunately, after I bought it, some issues arose. There was a warning light that kept coming on. Mike offered me warranty when I purchased the vehicle, so I told him about the issue and they did everything they could to fix it. It seemed to be an ongoing problem with the warning light, as it would go off and come back on randomly. They even drove all the way out to my house, which is 45 minutes away, to come and pick up the car when I was unable to take it to them. To say that they are the best is an understatement. I don’t know of any other dealership that would have done that. After weeks of being in and out of the shop, trying to solve the problem with no clear answer, they offered my full money back for the vehicle. They stick to their word, and I believe they’d do anything to make each customer happy. They were always warm and welcoming every time I walked in there. Lisa, the service manager, is simply the best. I always felt informed and taken care of because of her. Regardless of the other reviews, this should set the record straight for anyone thinking of buying from them. First Canadian auto is going to go the extra mile. They are 10/10 for customer service. Each and every one of them. Again, I can’t thank them enough for all their effort and hard work

Janna Nystrom

Terrible customer service. And they didnt even bother replacing the battery in my vehicle before selling it to me, even though they said there was nothing mechanical needed done. Would not recommend going here.

Girl Named Shirl

Great customer service and knowledgeable staff! They changed my battery and helped me with any car questions I had. I highly recommend them!

Denny's Clearance Centre

Thanks for the great service. Lisa the service manager is the best. Thanks again!!!

Lisa Marie

Just purchased my Suv from here and service was great and friendly. I appreciate it. My Suv is what I was looking. Thanks Mike.

Melinda Porat

I got a 2014 kia rio LX car in august 2019 and everything went well with the sale..now I sit here 6 months later with a car that cant be driven..one of the heated seats didnt work I found out in this brutal winter which is I think a minor fix and I just had my car towed back home, the engine makes a very loud knocking/clanking noise and shuts off when I press on the gas. I emailed them telling them what was wrong and they offered to have me come in to have it looked at but how in the hell am I suppose to get it there when it's not safe to drive and it wont make it there..I asked them how am I suppose to take it in there and that I've had to have it towed and they never emailed me back after that. I do not recommend them..they sell you lemon vehicles. Now I'm stuck paying for a car I cant even drive. ????

Sangram Singh

Impressive selection of cars and excellent service. I highly recommend this place if you are looking for good used car. Give this place a try. staff is also helpful and respectful. thumbs up for 1st canadian auto.

Toughlove Gq

Love this shop, very knowledgeable, great amazing staff..... Definitely recommend to friends, family and others for auto service and great deals on vehicles. Thank you again from a satisfied customer ❤️❤️❤️

Y

Great service and really well time managed. I brought it in my car for a couple tweaks and was astonished on how quick they fixed it up. Lovely staff, thank you again for the reasonable price.

Krista G

Excellent customer service from Peter at the Dennys Clearance Centre and Linda with financing. Peter was very good at helping ne find the right vehicle for my needs . Linda was was great at getting me into a finance option for the vehicle I choose. Shes a wonderful listener and understanding of a customers situation. I would recommend this auto dealership to anyone looking for their next vehicle.

Dale Desjarlais

I'm here with a friend..he recently bought a vehicle here..he's happy with the service he got..

Alaa Abu Freih

I came as a new resident to edmonton with not a lot of credit history too, and they helped in every way possible I've been shopping around for a while and I didn't get anywhere the treatment that i got at 1st Canadian..!!

Mike

Brian and Moe know there stuff. Applied for an auto loan Friday and Monday I was driving my new car. They also got me approved with $0 down, even with my bad credit. Thanks guys, i love my new 2015 Kia Sorrento.

Sean Ferguson

Basically I bought a car with over 200,000km on it for 4k and was told there was a few minor things wrong with it and it would only be about $400 in repairs here I am almost $4,000 later in repairs and still has issues with it. Sales people will tell you what you want to hear and their mechanics are straight up garbage shady place I wouldn't trust these fake reviews

jamie

No pressure from the sales staff and they have a good sized inventory. Noticed an issue on my test drive but they took care of it and I now have a good used vehicle.

Zakariaa Yusssuf

Meh..

Vince Davies

Great customer service and care; felt very comfortable and encourage to do business with Mike and his team; excellent communication and thought applied; relationship building at it's best !! They identified my needs and addressed them with a great solution. Great pricing and product purchased. The way they do business is how I do business. They even follow up to see how I am doing with my new vehicle. Others needs to learn from their example.

Fraser R

I always have a great customer service experience whenever I need my Suzuki repaired. Friendly staff and clean showroom/waiting area. Haven't had experience buying a car from them, but I am very impressed with their service and parts department.

Chrystal Dick

Great staff (Sid and Linda) Walked away with a BEAUTIFUL truck very happy Will be back again for sure and will send whoever I can your way ????????

Don Schiffner

We were looking for a new vehicle and not sure what we wanted when we came across a vehicle at 1st Canadian Auto Sales & Service that we were interested in. From the first time we attended to making the final deal they were very accommodating. We were able to take the vehicle out for a test drive and when we had decided we were purchasing it, Mike and his team did everything to make the transaction go smoothly. The staff is very friendly and efficient and all was completed in a very short period of time. The car was very clean and we were provided with all documentation such as the Carfax and inspection report.

Public Public

Fraud inspection like doing lines in school. 1 star for approving me, 1 star for selling car with bald tires in winter and on hill coming down I hit curb going slow af still didn't help, and last star for paying my tickets for $1,500.00. Cat was focus and I paid like 12gs ffs But bad credit = greedy sub lenders.

Will Martin

The worst customer service ever! I would never step foot in that place ever in my life! I bought a pre-owned SUV, with in the first month there was over $5000 in repairs that needed to be done. They didn't want to do anything for me until I filled an AMVIC complaint. Then they gave me a work order claiming that they had fixed all the issues. Two months later I take the SUV in for a regular oil change at different shop just to find out they didn't fix half of what they me paper work for, and now they won't do anything for me. So here I sit $20,000 in debt and a pile of scrap metal I can't drive. So be very careful if you think about dealing with there crooks!

Erik Steinbring

Didn’t have truck posted on site. Called ahead and asked if they had it and they confirmed to me that they did. Tried to show me a truck of the exact same colour and make. CEL light on, engine knocking and 70k more on odometer. Hoping I wouldn’t notice. Well, I did. Do not go here.

Danielle Kehoe

John and Sid were amazing to deal with, bending over backwards to make my first time at a lot a great experience, can't say enough how much I love my car and how they made sure everything went as smoothly as possible!!

Marilyn Hritzuk

I have just recently purchased an Nissan from 1st Canadian Auto Sales, they went above and beyond to help me. My concerns were for purchasing a used vehicle from a small lot, but I was truely impressed . We had a small mechanical issue, but Sid took care of everything. I would reccomend 1st Canadian to anyone. Thanks to Sid and all his staff, well done.

Haco Construction

Brian and Moe know there stuff. Applied for an auto loan Friday and Monday I was driving my new car. They also got me approved with $0 down, even with my bad credit. Thanks guys, i love my new 2015 Kia Sorrento.

Manoy Joseph

Liza is so helpful with service for my VW Tiguan. Thank you very much.

Lisa Muise

We made an appointment to view a vehicle as we were told it was appointment only. Once we arrive they told us the vehicle they had on hold for us to look at had just been sold 15 minutes before we got there. They were very obviously lying and told us they thought the person they sold it to was us, they also said the person had no appointment and couldn't keep any of their lies straight. So either they lied about appointments or the car was never really there. The ad for it also has not been taken down. The sales mans face said it all "I am lying to you and don't like that you're easily able to call me out on it." And he proceeded to to try and lie more. They wasted our time and are obviously a shady business. Do not go there. Edit- it is the next day and the fake ad is still up, they are clearly not ashamed of scamming people and I will keep track of this and update here. (Both on their website and kijiji)

Suzette Benjamin

Very good experience with all the team at 1st Canadian Auto. I was and am quite pleased with the help I received from all staff at 1st Canadian Auto. The car is running well and the loan process was honest, upfront and fair. I could not have asked for a better experience when buying a used car. Thanks

gary osmond

I was referred to this shop and finally found a reliable and honest mechanic shop. Thanks Lisa!

Chad Stenhouse

Linda was great to deal with. Great job all around!!!

Yesss Lang

I barely write any reviews but this is by far the WORST dealership I have ever been to. The sales guy that was working when I went there was not very welcoming and I felt a little uncomfortable around him. He was really serious and YOU would have to ask him questions in order to get him to talk. He wouldn't really initiate to give out any information about the car we looked at and he just seemed like he wasn't very happy about what he was doing. All in all, really bad customer service and WOULD NOT recommend this place if you're looking for a dealership that will have a good customer service. But if you're just looking to see and buy a vehicle right away without getting a lot of information about what you're buying, this might be the right place for you.

Carmen Williams

Looked at a car and, after the test drive, politely declined to carry out the meeting any further as the car was not in the condition I expected. Omar the salesman made a remark "Sorry for wasting your time." Is this how all your salespeople speak to your customers? I will not be returning and not be recommending this dealership to anyone I know.

Donna Gladeau (Whitehotwinter)

very friendly staff and accommodating to our needs.

Chantel Logan

I had a really great experience financing my first vehicle here, but when i called recently to try trade it in the guy in sales that I spoke with was rather rude. I have no clue why.. I only asked questions because it would be my first time trading a vehicle in. I had a a good experience the first time and then straight attitude this time. Maybe I will shop around a little bit.. Thanks though.

Richard Soluk

The boys at 1st canadian auto are incredilbe . I was in and out within half hour . john was very helpful . Sid made me a very good deal . Very happy to own my honda pilot. I will reccomend my friends and family to you guys

Moe Obz

Bought my Lincoln here. Great customer service Moe and Lisa are great with the services they offer. Thanks guys.

Sunil C

Not happy with service. Bought a car from same place and found a problem within less than a week. Went there they couldn't fix the problem properly. Now they want me to pay for just to check the same issue and whatever fault comes up that extra cost as well. Made a mistake that i bought a car over there. Never deal again.

dave Chizen

Great place to go. Staff friendly and knowledgable. Upfront and forward when replying to questions Felt confident in their knowledge of vehicles They have on lot. I would recommend visiting their lot

talia Macintosh

i am very pleased the salesman was helpful and knowledgeable. They were able to spend the time with me and answer all my questions to find and get the car that fits my needs without any extra cost or hidden fees. I highly recommend this place!

Alison watson

I Needed my car fixed. It was my first time i go to a small garage other than a dealer. I was very surprised by the service i received from Lisa and how quick and professionally they fixed my car for almost half the price from what the dealer was going to charge me. Go see Lisa to get your car fixed!

Sherry Wright

John was awesome. Got a great car for a great price that I bought four months ago. Interested in buying a different car with same place.

Janice Senger

My fiance and I found this dealership online. We were impressed by the selection of cars and the exceptional customer service. The sales manager made the purchase seamless and informative. Next time I am in the market to purchase a car I would definitely return.

Thomas McAvany

Scammers fake ads for cars .they have cars posted for sale that they do not have do not shop here. Shady shady shady

Ham Sel

Good place and nice ppl specially sonya

Sam Yazbek

Great staff love the 300 thanks mike for everything ????????

Paul Ado Noel

I juust purchased my first vehicle from 1st canadian auto. What an amazing experience. fianance manager LINDA & sales manager SID i will refer everyone to you guys. Thank you guys so much

Gill Saab

More like a junkyard, than a dealership. If you buy a vehicle from here, you are on your own to fix the issues in the vehicle.

Rick Power

BUYERS BEWARE! I purchased a vehicle from this place in December. Was told by the salesman it should pass a safety inspection as I am from Saskatchewan. Took the truck to a credited garage for the safety and was told it needed approximately 4000 to 5000 worth of repairs before it could be put on the road safely. Tried contacting 1st Canadian and was ignored at first and then told they were not able to fix most of what was wrong as they no longer do these types of things, which ARE listed on their website. Their customer service needs some refining as not once did they respond in a timely or friendly manner. I would not recommend this place to anyone and I'm still after 2 months trying to find money to spend on this 9000 dollar piece of junk I bought here. Thank you 1st Canadian, I definitely will not be back or recommending you to anyone!!

Ruhi K

Booked an appointment, called again on my way, when I got there on time for my appointment they were selling the car to someone else. Read this happened to someone else to. Don’t get why u have to book a appointment then. Only giving any stars cause the teenage who worked in the lot was friendly and helpful

Roy Staniford

Great people to deal with No pressure sales and honest about all questions asked Had a small issue with the car we bought, called up and took it in when it worked for us . Issue resolved. Would recommend if you're looking to get a used vehicle.

Khelan Natha

I dealt with these guys very briefly and still would not recommend coming here. Seems like they tell you whatever you want to hear to get you to come in. In my case I was looking at a used BMW that was quite below market value. I called in first to make sure it had a clean car proof with no history of damage/repairs/accidents. Mike confirmed this over the phone with me as he said that his manager told him it’s clean after looking at the report. I get here and upon looking at the CarProof it shows the vehicle had almost $13,000 dollars worth of insurance claims on two seperate claims. Needless to say I was no longer interested. Complete waste of time! Would give 0 stars if I could because if they can mess up on something so trivial I don’t even want to imagine what actually buying a car from them would be like!

safi shaima

SID is amazing sold me my car on a great deal very polite guy

maxfire bajwa

They don’t sell the vehicles showing on their website. I would not recommend anybody wasting their time at this dealership. Nobody will assist you to find a right vehicle for your needs.

jonathan dickenson

1st Canadian is the only mechanic in the city I trust with my van. It is old and every time they have gotten it back up and running smoothly. They are normally quick about repairs and call you before doing anything that will cost you any extra money. Their mechanics are friendly and happy to talk about the issue with you and their receptionist is very nice to deal with. Calling to update you as there were things to update about. I never felt like I was in the dark with any repair I was having them do. If they aren't sure what exactly is causing an issue then they say as much. Honestly and integrity like that are what I look for in a mechanic. These guys will be repairing my cars as long as they are open and I'm living in this city.

mark N

Great place. I needed a car and moe and Lisa helped me find one in my budget. I’ll be recommending you guys to whom ever I can. Thanks again.

Constantin Cula

Sid is the man very easy to make a deal with this guy. Thank you Sidney

Lisa Marie

Just purchased my Suv from here and service was great and friendly. I appreciate it. My Suv is what I was looking. Thanks Mike.

James Saylor

Had an issue with the truck. I was very angry until I talked to sid who is the manager was well to work with as well lisa the service advisor. I reccomend them for who ever needs a vehicle Thanks guys

Leora

Sidney and Paul were fantastic and fun, but make sure Sidney gets you coffee correct!

Rod Heigh

I take my car for service here and they always friendly and accommodating. Everyone I have had interaction with here has been pleasant. The service rates are fair and reasonable and I would recommend them for servicing your vehicle.

Megan Rowe

Definitely the best service around!! I called them to make an appointment and they were able to take my car in an hour later. I went to them to get my hood fixed and it was done in less than half an hour. They do not overprice and are super nice!! If I could give more stars, I would.

r c

Quality vehicles and great deals.

T Winch

Fast, easy, great stock. im a First time dealer buyer. Mike answered all my questions and explained each step. Updated Carfax and inspection reports up front to read. Was able to take my time looking at the suv, not pushy. Thanks for the great experience!

Randy Pergotski

Veryly good . Room for improvement

Brad Munro

I bought a tourareg back in August. I dealt with Mike. I have nothing but good things to say about dealing with Mike and 1st Canadian. Although there was a delay in picking it up (as there was a small mechanical issue), they handled it, and Mike was great. I live near Camrose but I'll definitely be back there when I need my next vehicle.

Ihsan Sandouka

The only place I will ever go to get any mechanical work done. The mechanics are honest and the receptionist Lisa is very nice. Great customer service. Thank you for all your guys help

Lynn Manarey

Sid, Lisa, John and the whole staff are amazing. I have a car that's terrific it met all my needs. They new exactly what I wanted found it and the rest is history. I will absolutely be passing your name to all I know who is looking for a vechile.

Curtis Middleton

I sold my truck to Ken, who works out of this location. Moe, the owner, let me come with him to the bank to get the bank draft. I also rode in the truck when their head journeyman did the test drive before their AMVIC inspection. I was really impressed with their level of professionalism. The whole team is down to earth, honest, and I would recommend their services to my friends. Thanks Ken and Moe!

Juan Chacin

Bought a 2012 Acura MDX here and was very satisfied with the whole experience. Quick to respond in getting more information and setting up a test drive. Mike was great to deal with. He was straightforward and honest throughout. The vehicle inspection they provided was spot on (we double checked it with our own mechanic). The price negotiation was quick and easy, no annoying tactics or games. Very competitive prices and easy process with no pressure. I will recommend to friends and family.

Lee-ann Schacher

Yan worked miracles to get me into a new car ! Excellent service , friendly staff , I highly recommend 1st Canadian Auto sales for your next vehicle!

Aubrey Mac Master

went in looking for a used truck sidney was very helpful I felt no pressure what so ever. he worked around my budget and I drove away happy with my new truck keep it up Sid

Alghali Osman

Best place to go

Gideon

Amazing service, got the job down at a good price and extremely fast service!! 10/5 will be bringing all my future services there. Staff was extremely friendly and welcoming to everyone.

Ali Khater

Today I bought my first vehicle from 1st Canadian Auto and I’m loving it! It was a Fantastic experience from start to finish! The staff really worked hard with me to get what I wanted. Extremely polite and amazing service, highly recommend!