Been shopping in Bob's store religiously for more than 8 years. Great price's and selection. But the customer service has become offensive, especially to seniors. I have witnessed many instances of rudeness towards the elderly, employees with no personality treating customers like they are an irritation and lately a few personal issues.
Purchased some purple garlic and was accused of ripping of the stem. Told the girl the garlic was as I found it. She embarrassed me, a long time customer, and refused to sell the garlic to me stating it was store policy.
Lately, many of the inexpensive prices on packaged lettuce and coleslaw is because the items are close to expiration and in many occurences well beyond expiration. Trying to return expired items, I was asked if I was returning expired items with a newer receipt. Give me a break............
I am now going to boycott the store and shop for produce on 24th avenue in the Peninsula Village Center across from Safeway.
There I have found excellent service, polite employees that all say hello, all fresh goods and most only priced about 10 - 15% higher. And many of the potatoes, onions and yams seem to have a longer shelf life.
Price is not everything! Quality and pleasant customer service IS!
Treat your long-time customers better Bob. Your girls, although not all, really need a lesson on being pleasant, having compassion to seniors and looking their customers in the eye as though they value my business.
Tonight I looked on this website to see what time the store closed. It said 6:30PM every night so I decided to drop by the store and speak to Bob personally. Takes me 15 minutes to drive to White Rock centre.
I arrived at 6:15pm only to find the store closes at 6:00pm and not 6:30pm as posted here. I saw Bob in the back of the store and he saw me but just ignored me. So I decided to drive back home and post my review.