We've got the reviews of real people like you who use the products and services of Metro (Butcher Shop) in Saint Catharines (Canada).
Nowadays this firm receives a rating of 4.2 over 5 and this rating has been calculated on 127 reviews.
As you can see its rating is really positive, and it's based on a large number of opinions, so we can be pretty sure that the valuation is very reliable. If there are many people who bothered to rate when they are happy with the service, it works.
You know that we do not usually bother to place evaluations when these are correct and we usually do it only if we've had a problem or issue...
This Butcher Shop is classified in the category of Supermarket.
Always nice and clean some good prices
Clean, huge variety of food, huge produce selection, and large variety of frozen fish options..I can only find fish cakes here, no where else. I also can only find the Beer battered wings here made by "Janes".
Price is good. ...strawberries are great price. ...good meal ideas in the meat department. ....worst part is getting through the cash. ...also the area where they sell the cooked chicken and stuff is pretty disgusting when they lift the pans out....would think twice before ordering food to go
I love Metro for their fresh meats, vegetables and fruits. Their bakery is my favourite as well. Instant meals and sandwiches and pizza are also great when in a rush. Only thing that bothers me is most times they are more expensive than other grocery stores.
Best place to go before smuggling snacks into the movie theater
Very clean store! Upon entering we were asked if we had any symptoms and they disinfect the carts before we enter. The staff are very helpful. One male staff saw we were buying spaghetti sauce off the shelf in the aisle and he showed us there was a display sale on the end cap already stocked. All the products we were looking for were there except for field cucumbers which were not in season, so that was understandable! We also had trouble with the self checkout and the lady was so helpful. I will definitely use be coming back to this location of Metro again.
Always clean and fresh food, just a bit pricey
A well balanced grocery, with very good meat, feature sales.
Today my wife went into the St Thomas store and she was asked if she was sick I think that is a little rude if she was sick we would be having our groceries delivered I lost total respect for this store
Watch the sales an go for the beef. Super friendly
Love how it's not a rushed atmosphere, the staff are so friendly. I also love that they pack your groceries for you.
Great place
I have not shopped here for years, preferring Super Store or Zehrs. However having recently moved back to the north end Metro is close to me so I thought I would try it out again. I remember from the past that the cashiers were unfriendly and didn’t seem to enjoy their jobs or interacting with the customers. That has not changed for the most part. Tonight I purchased a package of cooked chicken breasts and a small container of “root vegetables” from the deli. The chicken was so hard and dry I had to toss it. The vegetables were half raw and tasteless. All together this cost $13 and was not edible. From now on I’ll go the extra distance to another store for decent food and smiling cashiers. ????????
Went to Metro where I never shop because their flyer said they had prime rib steaks and roasts on sale and they did. Excellent quality and even better taste. Maybe I'll stop in more often.
Clean, well stocked.
Ok store. Some good deals but a little expensive for stuff not on sale.
Forgot to give me stray for a baby shower
Poor management at this location. Head office needs to school this management. 3 reasons (of a long list): The lineups are a mess, especially during this time people are crowding around the ends of the aisles budding each other and bumping into each other, confused as to where to go. It's as if the management has not looked at any of the other stores in southwestern Ontario and realized they need one dedicated line and a staff member to direct. Too cheap to pay for one employee to increase the efficiency and safety of the customers in this community. Management should also tell Laura the cashier to follow Metro store announcements that play frequently that the mask is supposed "cover the nose and face"... Management walked out of the office right in view of her and said/did nothing, if she has a nasal issue, management should be providing her a face shield. Visited a different Metro today in London and they have none of these issues. This location should be investigated by corporate. Do they not know how to label product pricing properly? Which price is this product for? (Image below)
Very clean store! With lots of stock. Cashiers very friendly too.
Great food, great deals
Good grocery store with a great selection of all foods. Some prices seemed a bit high but the sale deals are great. The store is small with lots of products so I found that it is somewhat crowded and tight but that's not a reason to avoid the store.
They've been updating their store for a few months now, and it looks great. They have an open butcher section, a wider selection of baked goods, and a store made salad area. They're now competing with other boutique grocery stores which is a great thing. The prices are decent as well with lots of sales that compete with the ' basic' grocery stores.
Good service, lots of parking close
Love there Fresh Express meals but need to keep a closer eye on check-out line ups . But I always find great deals here!
While the sales I went there for in the meat department were good and the produce selection was fresh (but a tad overpriced) the hot food was all crusty, overcooked or dried out looking. Meatballs were sitting in a pan that had blackened sauce in the bottom.
Friendly great food very fresh
Its not too big or too crowded
My Go to place for fresh seafood. Nice selection and always fresh.
Awesome store great meat selection.
A fair size grocery with great pizza!
Thank you for your help
I am usually in Metro every morning on my way to work. I find the girls on cash very friendly and helpful. I find the store layout good and the garden area always has something nice for me to give as a gift. I will mention that I find it a bit chilly at times with the door opening and closing for customers and wonder about the poor girl on cash #1. Keep up the great work everyone!
It was ok weird lay ok but still pretty good
Good place to shop, not as much variety, very clean and good service.
Awesome
Produce is never very fresh
Was a bit congested but people were patient and waited for others to get out of the way! Its Christmas Eve after all!!!
Always easier and quicker than big box stores
Cabbage rolls
Great selection of meats and great bakery section
I was referred to the Metro Store in St Catharines by Jeff Helm from the Food Basic store in Port Colborne. re: my quest to buy some horseradish root. I called and spoke to Terry Shields in the produce dept..he couldn't have been more pleasant or helpfull.....great work Terry. They carry the product and offered to order in a bag of the root for me . I accepted and gave him my info. He is going to call me when the root arrives. Again I have recd excellent customer service. It sure looks like the Food Basic/Metro group of stores really know how to hire employees who know how to treat a customer. Managers...take note..these guys need a pat on the back.
Clean and good location! Wish there was less traffic though
Beautiful store and great meat. A little more expensive but you only get what you pay for!
This store should be the jewel in the neighborhood as it has little competition. Staff are friendly.
Tad expensive for common commodities like soap and potato chips. Excellent quality meat often at great prices when sales happen. BBQ dreaming.
All the checkouts had next cashier please on them. Had to wait several minutes for somebody to come check us out.
I like Metro ..love there meat
Vicki the cashier helped me with flowers for my wife today She was wonderful and helpful Great customer service and a friendly smile. Thank you Vicki!
Good selection and value. Store is well set up and clean. Staff is friendly.
My local "go to" store.
Ordered a large pizza from the hot deli. It was hot and tasty. The staff were friendly. The price was reasonable.
Very good selection of everything. Never enough cashiers though
Worst ever...this metro believes they r apart from the rest...there 8 dollar meal deal doesn't allow a certain side dish apart of it yet it's under your nose. Teasing you..every other metro out there gives u that option..but they do not....the metro in Brantford also has this shady practice...shame on you
Great store, better people!
Bakery staff are EXCELLENT!
Over priced but consistent staff
Great place and good pizza lines are a bit long but worth the wait. HOWEVER there was this one girl named Amy (i think) who whould not allow me to pay in cash when the debit card reader was brokekin makeing have to go to a new line and wait 20 mins in the line then leaving SHOUT OUT to a guy named dave for saying sorry to me on the way out and holding the door for me.
Fresh vegetables. Mid range prices. Good choice and they havee the best olive oil . Messina in the tall round tin . Good variety. Of fresh fish.
Shopping at this Metro was a surreal experience. It felt just like walking into 1996. The faded murals on the walls, the fake wood paneling, the smell of rotting seafood...It all comes together to remind of you simpler times. On the main, this Metro feels like a corner store on steroids. I have no other way to describe it. 5 stars!
Good deal on meats...but no Lima beans anymore
Great meat and fresh veggies
Great looking store and has a decent selection although a little pricier than other grocery stores in town
Extremely slow someone who Spent $181.00 in 8 items or less. 6 shoppers who were behind us were done and out before we started. They were asked by a new cashier to move.
The location is convenient to me otherwise I would probably do my groceries somewhere else . I find the staff particularly cashiers and deli (who are mostly boomers ) not very friendly and almost seem bothered. The younger staff are friendly though . The older staff are probably unionized or something and feel they are doing you a favor by checking you out.
Wonderful friendly store. Very good deli.
Great pizza , cheap price, fresh toppings, stone oven baked.
I'm really surprised at how much variety they have that meets my needs and desires
Two items that only Metro carries, to my knowledge, were not in stock. Also the bakery panini buns have gotten much smaller but the price is the same! I'll be shopping elsewhere in the future. Cheers
Everything is fresh but groceries too expensive.
Love self check outs
Great deals every week.
A rare place where you can get several varieties of Ritter Chocolate. Nice flowers, and overall good selection for groceries and basic merchandise.
Low stock
They have good fresh fish and many more things but some of the prices are
Just like it....
Purchased a package of beef tenderloin and bbq it up yesterday. It was the worst piece of meat I have had in years! Very disappointing for a quality store. Bakery shop and personal great as usual. I drive from Niagara Falls but that may change. Too bad really.
Great service
I find this particular laundry mat, is not the cleanest in the city. Id advise everyone to go to the Backdoor Laundry Mat OR, the First Ave Coin Laundry Mat (i believe it's called.). In my experience, these two are the cleanest with the best customer service if a problem arises and The Backdoor Laundry Mat has SEVEN 24/7 working security pants!
Great place for pre-made food
very easy to find in the east end of st thomas , lots of parking.
Clean store. Lots of options. Good deal on meats.
Vary nice employees been going since A&P
Has everything ypu need
Cool
Friendly people, items needed on sale.
It was nice when the hours were longer. It's good if you need to grab a couple things but so expensive if you have to do alot of grocery shopping. The staff are very nice though
The buffalo bites are to die for
Good food but expensive.
On the expensive side. Store is always clean. Staff are friendly. Often have to stop somewhere else because I can't find what I'm looking for though.
The went in for a few things, the store was nice and neat. I stopped at the florists section, the lady there was exceptional, she was very friendly, and went over the couple of things I purchased. I would definitely go back there.
One of fav spots to do groceries
I just spent 5 minutes waiting at the deli counter waiting to be served. I was the only customer at the time. There was at least 5 or 6 employees doing their thing behind the counter but TOTALLY OBLIVIOUS to the fact I was waiting! I left my cart and walked out of the store. IF CUSTOMER SERVICE IS TOO MUCH TO ASK FOR I won't be back!
Once in awhile i get the 4 pack subs. Always taste good. The stone baked pizza’s are to die for. A must try. Meat is fairly priced here. Besides that the store doesn’t price match and prices on many items are more expensive compared to other grocery stores. The store is located in the mall which is nice but there’s not much in there. The mall is slowly rebuilding itself since Walmart killed the competion everywhere!
Like shopping there..competitive prices. Just would like to see more people use a mask during this covid pandemic.
Clean and great to shop in
Deli counter employees very short. Can never get a smile out of them. This seems to be the norm every time I go there. My son says the same thing. They look like they hate their jobs. Not customer friendly.
I love going to Metro. They always have a good deal somewhere and their deals on food are awesome. I get food there all the time both groceries and pick up.
high prices but enormous grapes
Great selection of food
Amazingly clean store. Not only did the Produce section look fresh but the salad bar and hot food area was fresh. Wonderful variety of products. They have gift baskets ready to ho and will also add or delete items from the basket, if asked.
Love this place but expensive
Great place.
prices are definitely higher than I'm used to but I will shop here occasionally because they have items other stores don't.
The store layout is easily navigated. The produce is high quality and reasonably priced. The staff are friendly and knowledgeable.
The store has an excellent selection of vegan groceries hat exceeds most stores in the area. Store is Always clean and staff is always pleasant.
I Love this store. Good prices and always fresh.
Metro is known for being convenient and 24 hours. However in St Thomas the Metro is probably the least convenient grocery store to go to as it is out of the way of most other shopping areas in town, and it closes at 10 or earlier on the weekends. Coupled with their higher prices than other grocery stores. It doesn't make much sense to shop here. Maybe when Elgin Mall picks up business or the Hilton Hotel opens, it might bring more customers and might make Metro a little bit more convenient to shop. Until then I would recommend staying around Talbot Street smart Center. (Superstore Walmart, dollar stores, A&W, Etc...)
Fast, Easy place to get food or supplies
Can get multiple items at same place.. price is little higher than others tho.
Only problem is there is NEVER enough cashiers. Even at peak hours. Usually only 1 or 2 and they don't open more if there are long lines.
Super expensive. Don't go there, unless you have to. Go to Freshco.
Great store very friendly staff. Easy to navigate around the isles.
More expensive than other grocery chains. We only go here for items that other stores won't price match, usually meat. They do have the BEST cheese bagels we have found anywhere!
Love to shop at Metro, many specials all the time, Friendly Employees , clean nicely organized isles, shelves and displays. Like to purchase freshly baked Pretzels made to order for me.
Great personnel and food choices
This store was very clean and the produce was exceptional. The bakery also carried alot of very nice pastries and desserts you don't usually see in a chain style grocery store
Produce lately has been horrible, not the cheapest store in the city but they carry the worst produce which is a shame bc I love the meat quality. I've now only been going to metro to purchase meat.
Local, clean, overall good customer service
Best grocery store bakery in town.
Great selection of groceries and basic household items
The bakery here does amazing photo cakes! Fresh and tasty, even can put different flavours together in one cake. I sometimes pick up a hot meal here. I'd probably buy bread here for the family if they had some that was made and baked in store. I've been visiting this store for a few years and staff have always seemed friendly. Prices are higher than some others for items not on sale. There's no pharmacy in store but is one further down the mall and another in the medical building across the street. I read in newspaper that operating hours were reduced to prevent store from closing. Hopefully with so many people moving to St. Thomas, that will benefit area retailers.
Always clean store. Regular items always in stock. Friendly staff. Good sales.
Fresh fruit, and vegetables.
Big store... Lots of selection... Nice staff... Decent...
Convenient for a quick shop, good quality meat and produce. Not usually the cheapest, but open til 11pm which is a bonus. Daily deli counter specials like whole rotisserie chicken or ready made pizza great for grabbing supper on those busy evenings.
like the deli
Good variety but expensive. When times get tough food prices continue to rise.
Very friendly staff!
Busy but still safe. Cashiers were helpful and friendly. Meat selection and cuts are top notch. Some other products are a bit pricey compared to competitors
Most of the staff are extremely nice, so I stay away from the few who aren't. The range of products available is great, I especially love the wild, fresh fish cuts when they come in, however, the regular product prices are too high. I hardly ever buy their fruit and vegetables as I can always get them cheaper elsewhere.
Cakes are very good especially mango cake
Expensive
It's a Metro like any other, I worked here when it was A&P. I liked the A&P setup better. Like all other metro's as well it seems to be one of the most expensive grocery stores around. The fresh made counter is about the best thing there.
Great bakery
Prices at the Metro could be more competitive but the store itself is nice.
Nice clean store.
Horrible customer service, especially by Sherry at the deli counter
Clean newer store with great employees
Very helpful and courteous. Nice clean environment and has great quality in it's merchandise.
Excellent food and service
Prices a little higher than other places it seems. Honours air message. Good bakery.
Great service
Staff is very helpful very fast and safe service. Especially in the bakery Marlene is amazing in the bakery she is so friendly and knowledgeable everytime I go to the bakery she is there with a smile
Excellent stores with variety of products. You can get things like clothes, food, even special crystals!!!!!
Great produce high quality meat and products. Returns if at all are no hassle...I do wish they were open a little earlier though....sitting in the parking lot waiting for store to open and watching potential customers come to the store only to leave
They carry things other stores don't
Best fresh fruit and veggies anywhere! Still has fresh fish and seafood service counter. Reasonable prices for seafood and fresh goods. Wide selection of cheeses.
Bad service at deli
Love that they are getting more vegan options. Sad they stopped selling Tofutti sour cream and I have to drive into London to get it.
Well stocked shelves
Clean environment
Items seem to always be in stock, and they have a great selection of plant based "meat"s, and milk.
One great place to take a loved one ❤
the Customer service Girl in St-Thomas Metro Store not Friendly at all and she was unhappy to answer a basic question about an Item they sell in that Store
Open late! Fast and Easy!
This Grocery story is an example of how grocery stores should be. Even before and During this Covid pandemic this store has been able to stay clean, they have access to hand sanitizer at the front , the workers wipe everything down and everyone is still willing to help you if you need assistance . Great Cuts of meats, fantastic in house made sausages and the best Carrot Cake. Keep it up Metro.
Wow. Haven't been in here for years! The store is so bright and clean... and tons of things always on sale. Great quality cut meats (even hard-to-find ones with some fat in it cause we all know that's where the flavour is at ????) Love the seafood section also. I went in there for wings and pork chops and came out of there a really, really happy camper. ????
Love it
Love the quick and efficient staff here. Each person needs to take a cart in as they take a count per cart which is kind of a nuisance if you are a couple going in to purchase one item or two which you need to make a unison decision about. 4 stars for that inconvenience but 5 stars for the super efficient staff inclusive of the young man who handles the carts super quickly. Hard job for him.
Good if you need something when the other stores are closed. Prices are much higher than other stores around it. Staff is very hit or miss- some are very friendly and others less so. They do have the best panzerotti though!
Good pricing on some fresh veggies today.
Found original Italian flour for making pasta
Needed a veggie tray for my son's school the next, .They made one on the spot for me ! Great service even for little old me, so they have my loyalty. Thank you metro!
I find metro to be expensive unless there is a sale
Great place if you want something without going to a big store...could use more cashiers open, especially after 4
Good store around the Lakeshore area in a good plaza that has almost everything you could need, such as a liquor store. Over all its a lot like other fresh grocery stores around, but a bit larger with more food options and already cooked and ready to eat foods such as bbq rotisserie chickens are there to buy as well, much like Zehrs offers, but I believe metro has a bit more options to choose from and different size chickens, such as their overly massive large chicken options which are still very cheap.
Nice and clean. Had everything I was looking for.
This is an older location. It is very well maintained and clean. The staff are great.
Very good
My local Metro store is GREAT! Convenient for me. There is no RX here in St. Thomas. Lots of parking GREAT attitude of employees!
Beautiful amazing new store. Excellent selection in the deli department for grab and go trays. I specifically go here for the shrimp scallops and lobster that you can scoop out of the frozen bunkers in the seafood department. No need to buy a full bag.
Go for sale ítems only
Really nice layout for a grocery chain. I found this store very clean and well organized which I look for when shopping. Also, Very friendly staff!
Long lineup. 1 till open.
Another community gem. A surprisingly wide variety of products, a nice deli, bakery and friendly staff. Last time I was there I told the cashier that I could give up cooking and just come and shop there!
They have a very nice selection of meat and produce
Clean. Great specials. They treat their staff the best of all grocery stores according to a UFCW friend.
Excellent place to buy meats.
Live shopping for my meat there. Always good deals on meat.
It's the closest to me
They are letting way too many people in the store at one time during this pandemic situation! I would rather wait in line longer, and shop with less people, rather than having a bunch of other shoppers up in my grill while trying to get my groceries.
Always nice cashiers
The staff is friendly and helpful, the store is always clean, and they have a really good selection of products. I find the prices are a little bit higher than other grocery stores but I've never asked about price matching.
Awesome store and great staff!!!!
Good supermarket but the prices are the higher than most stores in town, they do have really good meat and hot food.
Nice place to shop but a little pricey
Bakery is the best! Fruit tarts and maybe cheesecake and oatmeal cookies and everything....lol
My whole experience at Metro this afternoon was terrible! The only reason I have given my rating 1 star was in recognition of the 2 Cashiers operating the only 2 checkout stations open in the whole store! It was between 2 & 3pm and the store was quite busy. I don't often, shop at this store so I had a lot of trouble finding what I was looking for. Of course, there wasn't a single Metro Employee to be found to help me locate what I was looking for. Eventually I just gave up and headed for the checkouts. As I mentioned above there were only 2 Checkouts open and both were the 1 to 8 item lines. To add to the chaos, 1 of these lines the Cashier was also covering the lottery desk. I have no idea if this is common practice for this a Manager to run his store with such a ridiculously short staff but what should have taken me 10 or 15 mins took me an hour. While I was standing in line forever, 2 or 3 Customers did comment that this store rarely has enough staff. I have worked in a Supervisory Position several times and expecting your Team to work well in these conditions is ludicrous!! Your Customers can sense the tension and they in turn get horrible Customer Service! Trying to save money by cutting your Staff is the worst thing to do. Maybe this Manager should receive training, learning how to properly manage a successful Team and store?
Good selection but over priced compared to many of the other grocery stores around town, plus the mall is already in the decline badly and metro needs to do something big to attract people back and away from Walmart and that area of stores
Lady that works in the fish department is amazing. Older beautiful lady, spoke about her fish tanks at home!
I prefer to do my grocery shopping at Metro. The meat, cheese, fish and produce are all good. Nothing to complain about. They are good with the rain cheques if anything on sale is sold out. Also, the butcher in the meat department knows his stuff. You can get everything cut the way you like it! 1" thick steaks is always good!!! And the beef is ALWAYS tasty! My go to grocery store!
Always a pleasure to shop at Metro. Very clean & organized and also have what I am shopping for in stock. Best place to buy meat!
a little pricey but the best meat cuts in st thomas
One of the best Supermarket bakeries in the area. Fruit and veg is reasonably fresh and the butchers are helpful when you ask.
This store has a great selection of well-made and delicious convenience foods in their ready-made section.. however, it’s not all convenient to shop here! It takes you seconds to find exactly what you want.. and then about 10-15 minutes in line to pay. Only ever one or two cashiers.. and none are ever express, so you have no choice but to wait behind customers with giant orders.
Always great produce but need to update the checkouts
Good grocery store a bit pricey
Always find this store to have one of the better produce areas in the north end.
Good prices ????
We like the sights and smells.and brightness of the store the staff are friendly and helpful.please don't change our metro it's great the way it is.
Asked if needed help twice! Nice!
Very clean grocery store. Produce is very fresh and nicely laid out in an asthetically pleasing manner. Very helpful staff and excellent choice of food products. Would visit again. Prices are reasonable too.
Metro yes
This Metro is a little smaller then most and doesn't include a pharmacy or some of the features found in larger examples from the brand. Still a decent place to shop with good selection of products and a convenient location.
Not the best Veggies but lots of GF foods!
Very clean and plenty 9f choice. Friendly staff.
Listen, it's a Metro. Slightly more expensive than it should be, but it's not like you're throwing your money away like at Longos or some of the other "high end" grocery stores. It is what it is. That being said, the staff (cashiers specifically) have clearly never had customer service training, or been pressured by management to act even remotely interested in being there.
Great staff, clean store… but pre-made meals are super overpriced
Very clean store. Good selection
Love the air miles bonus points here! Great clearance section on pastries and breads, super friendly staff!
@MetrocanadaSCS I've had an extremely disappointing experience at your location on #Lakeshore in @St_Catharines. And there is a limit of ONE jar for the 725g @NutellaGlobal for $1.99. Disgusting unannounced #baitandswitch!!! I abhor the practice!!! Nowhere in the App offer does it say there is a limit of ONE, until you come to the store, grab some from the shelf in the breakfast section, where the offer isn't even mentioned, you go to the cashier where they point to a shelf at the front of the store, a $1.99 price tag with a HANDWRITTEN note of "Limit of 1". I absolutely despise bate and switch. Absolutely!!!! I wouldn't have even gotten out of the house to waste gas to go to the store for 1 jar at $1.99.
Had to wait awhile for meat to be cut and packaged. It's a sale item should be prepared
They have some good deals and everything is fresh.
Metro is ok, problem is we don't find anything in anywhere...
Love Metro!
Great store. Always clean. The right size and offers a variety of ethnic products. Fish and seafood area is always well stocked.
Beautiful store lots to offer and fresh produce clean store
Fresh hot food a little pricey on some items but a great place to shop
I would like to start by saying, the staff were friendly and respectful. The reason for my 2 star review is the fact that I can simply not shop here. The prices are usually higher than all other groceries stores who also carry the same …
A little more expensive but they have good sales ... hot food bar is great & bakery is also (larocca cakes)
Great little grocery store
Terrible there was no cantaloupe in the shelves and went to the back to ask if they can make me one. There was an elderly lady that replyed it's going to take half an hour. REALLY to cut fruit. I advised her that I will be back before that time upon my return I was told by her that I have to knock on the door as only staff was allowed. I then told her that there is no sign saying knock on the door. I called for a manager and she gave me a $10.00 coupon thanks for that but doesn't solve the extremely bad customer service I received
Overpriced
Store is very clean and has good product but it is pricey compared to Superstore, etc.
Great service..very accomodating
I used to come here for Tofutti Sour Cream. No Tofutti, No Shoputti. Bring it back.
My favourite grocery store.
Great great and fish at reasonable price. I also love that I can get all my Premiere Moisson favorites along with st-viateur begals!
Very expensive compared to other places. On top of that the vegetables were not even looked fresh.
Clean
Ran out of Baja Blast ????
Their meat is fantastic & fresh veggies / fruit are so fresh. The bakery has the best cakes & fresh made
Was there today at 8 20 pm. One cashier. Self check out. .no help when called someone. informed he was out of circulation. Later informed he will be coming. Left. Without groceries.. They are open but run on empty
Shout out to April in the Bakery department! Awesome decorating for my son's birthday cake! Thank you! Have always received beautiful, tasty cakes from this bakery!
Good sells this week
I found the fish. Fresh n ready lotsa fries. Good Friday
Fresh
Nice place but fairly expensive
FANTASTIC
Friendly staff
Way too expensive.
Cost way to much
Clean, well-organized and spacious enough: nice environment overall. Prices could be a little lower on some items but in general are good for the quality.
Picked up 3 trays yesterday fo an event and everything from ordering to pickup was great. Many compliments to the staff for the excellent service! Having moved out of town we still shop here!
clean & fresh store with friendly staff.
Never shop there
Good experience
Metro, in general, is expensive in comparison to other grocery stores. That being said, I have never had an issue with the quality of their fruits, veg, bakery, or food to go. I find the staff at this location hit and miss. Some seem very friendly while others make you feel like you are interrupting their day when you ask them anything. If you need any of the above items and want to be assured a quality purchase, use Metro. If you know exactly what you want, this location is great. If you need some advice, you may be better trying another Metro.
Hot, great food especially when there is a deal.
Small supermarket with a good range of products for its size, but some major bug-a-boos: Really bizarre that the vegetarian food is placed next to the halal food. The check out staff start scanning your items whilst the person in front is still packing up, leaving you unable to pack your items and there's already limited space for packing, so everything piles up. The check out staff talk in statements, rather then conversing with staff, so all you get is; You have bags Airmiles ( I still have no idea what that means or what they are actually trying to ask) Card or cash Debit or credit It just comes across rude, try adding the words into a sentence. The dates can also be hit and miss on food and some staff can be hit and miss Lastly there is a massive presence of plastic in store, which is very disappointing to see in this day and age.
Great service fair prices
LOVE this Metro location! The staff here are absolutely amazing! We go out of our way to shop here.
great Metro in St Thomas
I tripped on one of their rugs not one employee came to see if I was okay. 2 customers came to my aid. Helped me off the floor. My ankle is still swollen.
Personable prices
Fast service without any problems
It is a great place to shop but the cashiers are kinda rude! Maybe that's why we don't come there. Smile more girls! It goes a long way!
Good deals
Overall my shopping experience at this location is okay. They have a wonderful produce and meat section, the store is clean and easy to navigate. I'm giving them 3 stars due to the employee's that work behind the deli counter. They are incredibly unfriendly and flat out rude. I find they never acknowledge you when you walk up, it usually takes them a while to figure out you are standing there and even then they will let you wait a little longer. Seriously happens every time. Other then that, the store is great!
Store always clean. Staff is always nice.
This is the worst shopping experience I have ever had. It's location is convenient, however it terrible shopping experience. The produce are moved frequently which makes it time consuming. They are currently renovating, however moving produce has been going on for the last year. The staff is extremely rude. On several occasions, the staff talks in front of you, saying bad things about your customers, while you wait to be served. The deli counter is the worst. The staff that has been there the longest seems to be the worst. Complaining about there jobs and how they are going to quit. Quit already! Today! I will drive out of my way so that I don't have to listen to them anymore
Abides by covid-19 restrictions. Clean and really good cashier service
Well stocked check out was fast
Great selection and well stocked. The flower shop is the same. Most of the check outs were open. Nice to get full service at the checkout where you don't pack your own groceries.
Was actually very confused walking in . I felt like a criminal in a sense ,I was asked if I had traveled outside the country and if I've had a cough or was in contact with someone with covid . I really didn't know metro was controlled by our boarder security. I also watch the young fellow who asked me these questions go outside and grab shopping carts with no gloves on or mask return cart to front entrance area and then proceed to rub his nose and fingers through his hair .... let alone the incredible price Hiking on a great majority of things ... example almost 9 dollars for self serve olives wow .. wont be back there anytime soon sorry metro
Nice clean store.very polite staff. Have good sales their meat is good. Quite the choices at their deli,their pizza is really good.
Bit costly on some items but fresh
Found the store dingy, poorly lit and under stocked.
On Tuesday, November 19th, My grandparents were grocery shopping in the store when my grandfather had a heart attack. Sam Cino, the assistant manager at the store calmly took control of the situation, with the help of other team members. They all did an amazing job, and when we got to the hospital, the paramedics made sure to tell us that Sam and team most definitely saved his life. Well, a month later, against all odds, our grandfather is coming home from the hospital today. We are so thankful for the amazing team at this store, as it is because of them, that we are able to spend Christmas with a man that means so much to all of us. Thank you so much again to all of you!
Great staff!
Expensive
Friendly staff and great selection!
Always great service at the check outs and its nice it's just groceries
Good vegetarian selection for my gf and great meat and seafood selection for me.
I love shopping here. Great customer service and a huge variety of products. This store is always stocked up.
Good produce
Recently renovated, this Metro has everything you need. It's a little pricier than some other stores but every week it has great specials. They have a deli, butcher cut meats, fresh seafood, bakery and a decent selection of gluten free foods. It's close to home for me so I frequent often.
favorite grocery store
No stock available.
I'm not sure what's going on with this store. It was 24 hours then closed at 11 and now closes at 10. Usually only one or two lanes open at the best of times. They could use a self checkout. (edit dec.23 2018) The store has improved immensely in the last few months. Still closes early but seems to be staffed better.
Produce is fresh. Has a hot & cold deli. Best grocery store in town
The meat department staff are amazing. I asked for stewing lamb and they made it happen for me despite there being none in the display. So nice and helpful
Very clean competitive prices. Good quality meats and seafood. Best French rolls baked at Metro. Fresh juice made at some locations for sale very good. Also good prices on locations serving beer & wine.
It great there I will go back next week hope they got what I like in
Staff are friendly and helpful. Have a good selection of low fodmap friendly products. They carry some of the fody brand products. Prices for seafood like fish is very reasonably priced. Have a good selection of gluten free products and a few lactose free ones as well. Usually have a good produce section except the other day they had some moldy lemons. But otherwise good. Will continue to shop here.
Convenient location and parking. Nice produce and meat
Could be bigger and more competitive considering the local competition
I love Metro. Perfect produce and meats
Always has what you need. Like the meats the best!
The store has a wide selection on desserts. Gourmet/restaurant style for a fraction of the price!
Hands down the best pizza in town! Made fresh to order, super fast, and for a crazy reasonable price. I'll never go elsewhere for pizza. Very friendly staff.
Clean and spacious with lots of selection
Fresh and nice.
no cashiers
Clean, friendly service.
Variety.
The store is very clean, well lit, and very well laid out. The staff is polite and stopped what they were doing to answer my questions every time. The only minor criticism is that they don't price match. Other than that 5 stars.
Prices are very high. I mostly go for the bakery items. Made fresh in store. Although their selection has gone by. Meat section also a plus. I love that they have single serve meat selections already pre prepared. With not being one that makes different types of meals, etc it's great to go to Metro and grab something I may have never made, like chicken breast stuffed with asparagus and havarti
Very good grocery store. Good produce, well priced.
Very clean grocery store great selection
Small and generally more expensive than the other chains but has good weekly deals.
Good store. Their takeout ready made pizza is usually excellent, but once in a while I have had a less than great pizza...depending on who made it.
August 10 - 9:45 am - went to bakery for "fresh" kaiser's & bread. Nothing on shelves asked worker who was filling discounted items if fresh packaged buns would be out soon. Her response was she didnt know and she didnt offer to go check. So I left and drove to bakery in Lake/Lakeshore plaza for purchases.
Clean and stocked well. Not crowded. This is our favourite store for groceries.
Always has what you need and a good selection of produce that is always in the best condition
Good selection and pricing.
We like their meat. Their specials are also a great deal.
Very happy with my visit, prices were great and produce laid out well ,savings were excellent. Staff very willing to help.Will be going back.
Very pricy.
All were helpful and friendly
Great store
Good products, staff OK, light covud screen @ entrance, mask required to enter store
It's a good grocery store. It's convenient to me but a little pricey
They have good sales on some items the overall quality is good they will also cut meat to your specific needs
I find Metro to be more than just expensive it's got way too much in one store. more selection to choose from seems great, but that means nothing unless I want to have all of that selection at my house. I'm not Kanye West here I don't need ten of everything.
They don t pack your own bags and don t give you enough time to pack up before cashing out the next person
Good food at counter when you walk in
Store is clean, and well kept. The service was amazing! Products seem a little over priced compared to other grocery stores, but worth it.
I love the atmosphere of the new store. There is a good variety from their meat counter and I buy most of my meat at Metro. However, I was disappointed at last weeks sale on lean hamburger. It seemed more like medium not lean. I find their prices a little high but their sale items are well priced.
It's really expensive
Food is fresh . Some good deals but specialty foods serving lactose and anaphylaxis needs are diminishing . Unfortunately I need to shop in London same store franchise ( metro ) but wider selection of foods . St Thomas population is growing but new thinking seems to be at a stalemate .. Need to change with times and be creative with food varieties.
Not busy ..nice after living in Toronto
It's close to home, some items are on sale. 4 for $5.00 deals are ok for a big family but not fair for a single person who only wants 1 or 2 items. Why should I buy 4 I might not use them all. You might.
Best pizza in st.Thomas
Nice an clean well organized. Great customer service. Easy to fine stuff.
Nice and clean
Good food and prices
Good, quick service. Covid precautions are above average and cashiers are friendly and quick! 1 less star due to produce, the greens were in fairly rough shape. That being said, I would still recommend!
Great grocery store with friendly staff. Prices are reasonable and location is convenient. Recently renovated. I was impressed with how staff are treated as i witnessed a floor manager give positive feedback to staff and really seem to want to help them do a great job.
Good variety of quality products.
Best vegues and meat
Great fresh meat, best pizzas at reasonable price, we can walk and shop.
Overall store is pricy unless you get the specials. Great meat dept and deli
Had what i went in for
Only took me three visits to get a roast but only because they were sold out! Great deals and good service.
I don't shop there, too pricey
Great fresh variety
I really like their sale prices.I like to buy Parmigiano reggiano cheese when it goes on sale at Metro.
Lots of people, only 2 tills open.
The St Thomas Metro needs to get in more Oakrun Farm English muffins & crumpets. Very seldom do I have the opportunity to purchase them because they are sold out. They are obviously popular so more need to be on the shelves
Overally ery good prices and huge meat selection, with the best meat prices in town!
I like going here for produce, baked goods and fresh meats. Very friendly and helpful staff!
If you're looking to spend 15-30$ more on your grocery bill for a selection worse than most grocery stores, definitely come shop here.
Too expensive! I only shop there for specials.
Metro staff has always been polite and courteous..store is clean bright and organized ????????
Expensive, will not price adjust or accept returns. Not pleased at all.
Very clean this metro and well organised
Like shopping at Metro, never overly busy. Just the prices are a bit much, staff is always friendly and helpful.
I’m in here a few times a week at least. I haven’t been disappointed yet. Always have everything I’m looking for.
Not over crowded and very fresh
They have some nice meats and other grocery items. But very expensive.
I’m soooo sick when I get home and see I was charged for two watermelons.I only bought ONE! I can not be watching everything the cashier is doing. Now I have to drive back tomorrow to get a refund. I think this should be done on the phone.
Good selection.
Metro has a wonderful deli dept, staff are friendly for the most part, lots of holiday decor. A pleasant place to shop year round
Nice store. Not super large, easy to find things.
Metro has installed new cash registers that are spaced further apart to allow for wheelchair accessibility. This unlike their previous layout or that of their competitors allows full access to all, and at every register. This change is incredibly impactful and very appropriated. Bravo Metro!
Quick service easy to get in and outta of, they have added self check out to help take the strain of cashier's, the deli Dept has been updated and looks great the store is modernizing
This store is so clean and organized, it makes grocery shopping so much easier. I am always pleased with the COVID precautions as you enter the store, but my last visit on November 27th around 12:15pm was wonderful. The associate at the front door was very friendly and patient with everyone entering. In the short time I was waiting, I saw this associate handle a variety of situations and I was so impressed. From a couple forgetting their masks, to a lady trying to enter the store before it was her turn, to someone complaining about these COVID precautions, this associate was kind, calm, and courteous to everyone. I truly appreciate the extra care that is taken here, and fantastic customer service to that associate!
Greatly enjoyed
Aways nice to go there chasers friendly store clean
I found lump fish eggs
They had a lot of different meat on sale produce is nice and fresh . Very clean and the cashier was ver friendly and polite.
Great selection, friendly staff.
This store can be a bit more expensive than other grocery stores but they do have a great selection of products and brands that others do not. Their flower shop is the best grocery flower shop in town, and the ladies do amazing arrangements!
Very bright & organized. No lineups. Not crowded.
The store is clean and well laid out. The variety of produce is fresh and variety of products is good. I find things there that haven't seen in other stores. Some things are more expensive there but I like the choices you get. Some self checkout if you like that. Courteous staff and helpful.
Decent prices, very clean.
clean
I did not give it a four star rating, thay have gotten ride of the cashiers, self checkout now will not do my main grocery shopping there anymore, my question is did the cashiers lose there jobs before Christmas, and because the company is to cheap to pay new minimum wage as of January 1st
Great service
Clean bright store. The manager is often on the floor and is willing to help customers. Prices are a bit high.I was going to buy food from the hot food counter but it looked dried up as if it had been there too long
Staff is friendly
Great experience. Staff are reliable when you ask them for something that you are looking for.
Good fully-stocked grocery store. Upbeat and friendly staff.
Place is always clean and nothing stacked in isles????
Bit pricey. Helpful staff :)
Always a good selection and clean store. But NEVER enough cashiers. I have many times put my items back and gone elsewhere because the wait is so long.
I rarely shop here...was here maybe 6 months ago
Freshness is best
Usually a good clean store. Make sure to check expiration dates, last few times there has been an alrming amount of expired products on the shelves.
I love the Stars the produce was nice and fresh in the employees are friendly loved it
Good products, prices a bit high, staff ol, covid screening at entrance, mask required to enter store
Fast friendly service following all guidelines
Great prices and great food
Would like to see more cashiers open a good bakery I get cupcakes made their for birthday and friendly
Good - they brought out extra cashiers!
I try NOT to shop at this store!!!! If you do check the labels on the produce. It is frequently miss labeled. I prefer not to buy American products & have found that produce is labeled Canadian when it is NOT!!!! If you CHECK the ACTUAL LABELS the majority of it is American even the loose potatoes. TAKE YOUR BUSINESS ELSEWHERE!!!!!!!
Not enough cashier's,hate waiting in line.
What is with everyone taking a cart. They say it is to keep track of people.......HOW! In my opinion it makes for less social distancing, especially in the produce section. Log jam.
Staff is always pleasant and friendly. Store is always clean and well stocked.
Poor customer service
The vegetables and fruit are very fresh. The store has a good variety of goods and great sales. I do find groceries are a little more expensive at this store.
Don't bother with this store, customer service has dropped off immensely since the introduction of the self serve check-outs, used the store December 23 rd, only one regular check-out open, line up was twelve customers back when I counted. The lady on the check-out was being overworked, she looked very stressed, obviously they not only don't care about customers, they don't care about staff. Will use Zehrs in future.
This store is very close to my house, soon case of emergency it's my go to. As per normal the prices are a bit higher than at other stores, but it is clean and easy to get around.
Everything was clean and the fresh pizza at the hot deli smelt great. All the ready made salads were displayed very nicely and the breads in the bakery looked delicious. I will be shopping again!
Always clean and the freshest of foods, love there fruit platters
There is some turmoil with the change of shelving Be prepared
Prices are too high and somtimes the cashiers are not available so it causes longer line ups.
Metro always has great meat and fresh veggies .
Even with covid metro has full shelves and the meat and produce always fresh.. all the staff deserve two thumbs up .
The gluten free selection here is awesome!
Clean store and a great variety of products.
Great variety and produce is always fresh. Don't like the high prices.
Always clean, well stocked and the staff are genuinely nice.
Cleanest grocery stores, Metro,s at clean, clean clean, but expensive.
Very good
Very organized and took care of the covid 19 professonally
The one cashier that works in the flower department and at the regular tills is always so friendly!
Alwsys pleasant.
I love this supermarket!!! Metro has alot to offer it's a shame that it is located so for in the north end. The butcher 'Al' is awesome! That man has been a butcher for over 50 years!! He is very knowledgeable and very nice! This man deserves a raise for sure! I go out of my way to go to Metro souly because of him!
My god guys your coffeemaker is PERFECTION. The touch screen doesn't work so good but that coffee is some of the best I've had in years! Really just the perfect temperature, always fresh, real beans. Great stuff Metro!
This metro is awful. They never have enough cashiers and I dread when i have to do my grocery shopping here. I avoid it at all costs which is unfortunate because it's in a great location. I'd rather drive a bit farther and go somewhere else.
Clean and tidy. Not the usual place for us to shop. Historically prices have been a little higher here.
My grandson loves their cheese buns,sticks, and even their panzerotti's. There people that work in the store are generally very nice. You do occasionally get a Mr.Grumpy, or or a Mrs. Grumpy but that can happen anywhere.
Good quality fresh meat and produce.
Please bring back Tofutti (vegan sour cream) and Nuts for You cheese!!!!!!!! :(
Great selection
Always has what I want at GREAT prices (will price match) only hitch is no Pharmacy. There is one across street.
Ive always liked metro. Very clean. The meat is outstanding. And the whole store is layed out perfectly.
Good selection of stuff.
definitely good pizza.
It's metro, it's about what you would expect
Very good market to find fresh cut meat.
best dessert counter
I volunteered there on a Wednesday night and from 6 to 8 they turned off the music, and turned down and turned off the lights for ppl with light sensitivity and autism. This is an awesome store
Good quality produce and decent sales, but higher prices for everything else
Some great deals. Store clean. Cashier very upbeat and helpful. Good job! Metro
It's a supermarket.......what more can I say!!
Great sales, clean and we'll organized.
Much improved from years past. Good produce and also an okay range of vegetarian options in the frozen food section.
A very busy store today but very organized, well stocked and clean. Disappointed they do not price match.
Very good quality friendly staff clean environment slightly pricey but need to look for sale items
Clean store with a good selection. Could have more check outs open.
It's ok
Very clean and safe to shop!
Always friendly and helpful staff, functional layout and great quality produce.
Metro helped me out when other stores couldn't ! They also sell 1 serving pieces in the meat department. All round a great store. Courteous staff and clean store.
Always most excellent supply of foods. Even hot to go meals. Pizza stone oven baked. BBQ chicken. Soups every kind of wraps to go. Freshly prepared. Too much to mention. There is cheese bread. Almost a pound of cheese in it. Freshly baked everyday. Cakes and bread too.
Seafood is amazing.. got to know your prices but otherwise. . The meat is always so good and the people that work there.. . FANTASTIC ????????????????????
Great place for cheep lunches
I always like the variety of the cold and warm prepared foods section. Huge selection to choose from.