Here you have all the reviews of real people like you who are buying the products of Real Canadian Superstore (Butcher Shop) near to the area of Saint Albert (Canada).
At present the business receives a score of 4.1 out of 5 and the rating has been calculated on 127 reviews.
You must have seen that it has an average rating is quite high, and it's based on a very high number of opinions, so we can say that the valuation is quite faithful. If many people have bothered to value when they are pleased, is that it works.
As you know, we don't usually stop to set opinions when these are good and we usually do it only if we have had a problem or issue...
This Butcher Shop is classified in the category of Grocery store.
Super clean, great produce, helpful staff. My go to grocery store
Always fresh produce and a variety of very cheap items to high quality goods. Best supermarket in the area hands down.
This place is just super!! Great location, has a lot of selection and is another of the superstore chains!
Love this new-ish location. The underground parking gives it a premium shopping experience!
This store is doing a great job of social distancing. The entrance is guarded with limited entry, and you are immediately offered sanitizer at the door and wipes to take with you. Just about everything currently (April 17) is in stock, but that changes pretty fast. Cashiers are protected and so are you, I will continue to shop here.
Always clean, organized, stocked and attenders are knowledgeable and efficient.
They used to have a wonderful international section. Now the shelves are filled with vegetable oil, Sriracha sauce, a few snacks and not much else. Our trip to the produce section for celery resulted in the most appalling, mingy, broken dog ends of celery we have ever seen. We won't be back. We were able to find raw kombucha so 1 star.
All kinds of food and supplies you need you can get here.
Always long lines for cashier during the week. Unimpressed with management, always a struggle to get a small cart. Rarely have baby formula stock and have sold me expired formula twice.
Lots of parking spaces and a huge variety of groceries
As usual, staff very friendly. Fresh products and great selection.
Pleasantly surprised how nice it was...
The bread area could use improvement and more management.
Great store. Easy to get around. Large selection of home deco as well. Really nice staff. The store always looks clean and stocked.
very nicely layout plenty of products in stock....plenty of room to social distancing...check out was very well organized
Easy to find what your looking for, a little dirty tho, need to run a mop a few more times a day, sticky floors, last cupple visits
Best prices. Good selection. Quick check out.
Awesome store!!!! But dont be confused with their competitors, Fake Canadian Superstore!!!!
There were too many people in the store.
best place ever tastes like heaven.
Good selection and pricing. Underground parking for rainy days.
Great store with an excellent selection
I love the size of the store and the variety the bakery is awesome and the premade meals near the front are not bad but when it comes to finding anything in the super store it becomes a super pain compared to other stores like food basics and even metro, all this could be solved with more employees walking around or more signs or even better organization which is possible with all the space they have to work with
This Superstore has great staff. They are always friendly and try to be helpful. There are usually enough check out open that lines don't get too crazy and there is tons of parking.
Great location new building. Parking outside or underground. 2 big elevators and wide aisles. Seems bigger than other locations. Not usually crowded.
Good prices, wide open, friendly staff
This is my favorite Superstore. Great service friendly employees and great prices. The store is always very clean.
No complaints on the prices. Pretty well stocked. One of the better Superstores when it comes to quality of produce. Checking out at any superstore is usually unpleasant always rushed to pack your groceries. Impatient customers and cashiers make it an unpleasant experience eveytime!
Decent enough local grocery story. Store is clean and well organized, with a good selection of Asian foods. However, they lose a star because the employee running the self checkout doesn't have anywhere to sit and always looks so miserable. Add another person so 1 person isn't trying to manage 6 tills.
Always like superstore for my big family, would love to see them grow their Asian produce, meats, aisle selection more though given the growth of the Asian population in south surrey and the fact we don't have a Tnt
Always easy to find items, but food prices are going through the roof?!
This is actually a really nice superstore. Probably the least picked over produce of any of the superstores around town. They were out of lettuce though. Prices are low. I was going to have them price match a sell item from Walmart on coffee but there regular price was.the same as the sell price.
Huge selection but way too busy, carts that lock and lock your car because junkies roam the parking lots checking handles.
Nice and clean. Customer service always nice and friendly.
I am also miffed at a sense of indifference here. I like the fact there are a few drinks and yogurts I purchase here whenever I am close by, but the store always has plenty of traffic that I cannot seem to get around? I think it might be the sorting and lanes from the front door in...I've never liked that. The store does have many different shopping choices including hardware and a section for toys (which my little one will not let me pass lol) Although it always seems to be stocked or 'topped up when I arrive. My only knock has been long lines and bad walkways...Firm 3 stars
My favorite superstore in Edmonton (surrounding area) renovated to contain more but not overwhelming like some of the other superstores. Always clean and well stocked when I go in.
Pretty good store. Pretty typical. Not as busy as large as other RCS locations.
Dirty place they need to clean it better but good deals
I love this store at South Surrey, not very hectic, store are very clean and well managed, have underground parking lot which is very convenient if raining and the chart can go by elevator and escalator.
Always clean and well-stocked. Great variety and extensive organic/natural goods selection. Staff is friendly and helpful and obviously enjoy their employment here. Also, online ordering for pick up later
Update: I decided to try again since they replied to my first rating and seemed so eager to solve the problem....I assumed maybe they've replaced the bags at self checkout. The only difference is now they give you a handful of bags before you start ringing in your groceries. Hence, still a waste of time. I then spent 2 minutes trying to hang the bags on the holders before ringing in my groceries. For a few bags that weren't being paid for apparently, this is the inconvenience you gotta deal with. They're bags, they were given out for free for years, it can't be that big of a deal to lose a few bags. I am definitely not returning. They've now removed all bags from self checkout, so it defeats the purpose of going through self checkout. I go to self checkout because I can scan and bag all at once, now I get a handful of bags after you've started scanning already and then you have to try to bag things without a platform to do it on. Not sure I'll bother returning anymore, I'll go to Walmart instead.
It will be great if they could add more Indian food items
This location can be quite packed at rush hr times, a little on the dirtier side in the winter, but all in all it's not a bad superstore. It's a bit far from the north end of St Albert but I believe there building a new one on the North soon to be ready which is awesome. Staff could be a bit friendlier but most of them are nice and helpful. The lady at the bakery is super nice and always gives our kids free chocolate chip cookies which is super nice.
This New Real Canadian Superstore just of 24th on 160th in South Surrey is hands down one of the most AMAZING RCSS's out there...from the beautiful outdoor landscaping, to the outdoor cart stalls, the entrance, the escalator for us Shoppers & one for our buggies that lead to and from the immaculate underground, to the WINE Section, Medical Clinic, and of course the friendly, knowledgeable, professional, and courteous staff members... I almost feel as tho I am getting the kind CUSTOMER SERVICE that you pay for in the higher prices at the local Competitor Grocery Stores...I know all about the "Customer Service" that the Staff is supposed to offer customers at the local competitors as my Husband worked at one for 20yrs... At this particular RCSS, the Staff here gives the same level of Customer Service, if not better... Everytime I shop at this particular store, I feel as though I matter! It has been the reason I travel an extra 30min each way to do my shopping!!
Truly superstore
Hey it's a grocery store, we've all been to them so I can't say I'm excited about it but... The prices are good, the store is spacious, produce is good but not great but you have access to the PC products which some of them are true exceptions in terms of quality and price. I've begun to make it a regular shopping spot because of selection and prices.
Some good buys, good selection
Clean, and easy to find whatever I'm looking for.
We can usually find everything we need but something I've noticed is that you need to be very careful with checking expiry dates here. It's happened a few times now, where I'm in a rush and forget to check then realize something that was meant to last several days will expire very soon, especially in the packaged meats section.
Helpful staff. Good variety of name brands
I am disabled and its hurts me very much to walk. I went to get one of their mobility scooter which are right inside the door. No keys in them. You now have to walk to customer service to get a key and then walk back to the scooters. Doesn't make a whole lot of sense to me. So now I am hurting really bad and need to get a few groceries. Half of the stuff I wanted they didn't have in stock. The shelves were empty in places. I find they are over priced with a lot of stuff too compared to other stores. I also needed help with something and couldn't find any staff to help me. I don't shop here often and now i remember why!!
Did an online order no romaine again , sucks to wait for an order that is not filled , online support sucked to little to late
Called head office about points and they won't do anything. I was hung up on. Not cool. Easy fix is to take my money elsewhere. Done. DON'T SHOP AT THIS COMPANY!!! Spread the word...
I hate grocery shopping! The sale prices here help a bit. :)
Rude Cashiers. Lack of enforcing mask policy. Overall no better value than others
I don't come here that often because it's a little out of the way for me. The prices are generally pretty good and the selection is good too.
A great place to shop. Shelves are always stocked well
Prices are outrageous at this location. Bring lots of money.
Fantastic fast service at a newly built store. Also, plenty of parking under and above ground. Highly recommend for shopping a superstore with great prices and selection.
Last few times I have come to get groceries they have been very low on the items i love to buy or they haven't had them at all. The dates on things haven't been great lately either... I will have to try doing my groceries on other days of the week to see if its any better.
Employees are very helpful.
So brightly lit! They have a lot of brands in various areas (food, cosmetics, personal care), but the trade off is less items from each brand, so you might not find your favorites. The point system there is easy to use, the underground parking is fantastically spacious and well lit, as well as the store itself.
Typical superstore, good selection.
Pretty good prices, sometimes beating Walmart. I really enjoy their bakery.
Some shelves are bare. No stock at all. Staff do not know where items are located. They use radios and ask others who also do not know where items are located. Check out takes forever. The computer at the till keeps crashing. This store is going downhill fast. Only good thing is the produce department.
This is a good store, just usually always busy. The biggest issue is usually when it's packed they do not open all available checkouts, which I am unsure is a staffing issue or what. However, the items in this store are good, and the isles are wide and usually fully stocked. You can find a lot of good deals here if you watch for flyer items.
Love the clothes at the Super Store.... cheap n cute
Absolutely love the product selection. Whenever I'm here I always find what I'm looking for, even if I cant find somewhere else. A little more expensive, but always worth it. Excellent organic selection. Their bulk selection is minimal, but they make up for it with other aisles. Great place for groceries, a quick bite, or to find somwthing new
South Surrey location is fantastic. Very clean. A large selection of organic produce and friendly staff.
I always enjoy the shopping experience here. Their veggies are always so fresh and good prices everywhere
Found Almond milk with better ingredients, larger volume and cheaper then the one we were buying previously
I love the underground parking. This store never has lineups at the checkout. My only complaint is that if you need help, good luck in finding a staff member to ask! Good selection of hard to find items at this particular store keeps me coming back. I also like their selection of clothing and home goods.
As usual one of my favorite places to shop
One of best place to shop..great fresh veggies and fruits....great fish..fresh or frozen...fresh baked goods....great but h counter for them specially extra thick cut streaks you might need for BBQ or last min spcial dinner..house wears...drug store....and hey need a last minute clothing change can get it also...we shop there every week... definitely worth a check out..not to mention..it is right at the local Transit bus terminal so..easy to get to.. definitely a great place to shop...
Great experience finding items other store are sold out on
Reasonable prices. Been using the online shopping recently and am actually enjoying it. Saves me a lot of time.
Worst customer service. I some discrepancy with PC Optimum points, when I went to talk to customer service, there was lady Andrea on the counter and without even listening to me she started shouting and yelling me on my face as soon as she heard that I have question about optimum points. When I asked her to call manager on duty instead, who was Michelle, Andrea already lied to her that we were shouting at her. When hiring people, Superstore should atleast not hire illmannered people. If you are frustrated at home, stay at home and don’t relieve your personal frustration on customers. Superstore doesn't give away stuff free to us, we pay for it so we have the right to question too. I would not recommend anyone going for shopping at Superstore and niether would go there myself.
We can find everything here at a good price.
This is a big, new store with tons of parking available, including underground parking so you don't have to go out in the rain! I was there on a Saturday around dinner time, and there were multiple checkouts with no line at all, so go check it out before it gets really busy like every other Superstore in the Lower Mainland!
Love the variety here. Especially the international section.
Great store! love it, great prices.
Clean, organized and reasonable prices for most products at this South Surrey location. Always a few great deals. If you collect Optimum points you can use these to pay.
It is my favorite place to grocery shop. Close to home.
Good prices, all tills open on the weekend
Great staff. I love the selection even though there are a few things I couldn't find. Lately, however, putting a deposit down on the cart has added unneeded time and stress to my shopping trip. When I go with three young kids fishing for change while keeping them contained is not fun. If I send my husband he doesn't get everything we need because quite frankly we use credit cards for everything these days and don't carry the $1 deposit. Please rethink this system ... or I'll have to shop elsewhere.
Lots of great produce and I get my pumpkin seeds in bulk there
My go to grocery store. Has pretty much everything and not as crowded as Costco.
They have it all here. Very clean and the check outs move quickly. Shop at the super store.
The best store anywhere for groceries shopping. Very wide range of fresh fruits and vegetables, including exotic. New department of export foods. I'm going there every week.
Loved the express pickup... But found that each time I picked up my groceries something was missing, or forgotten.... There was a time where they asked if I wanted the substations, I said no, but they were in my groceries and I was charged anyway.
Great selection and prices
Decent selection. .a couple of aisles are very poorly laid out tho. . The entrance area is exceptionally crowded..should be cleared up for a more positive first impression
Good section and decent prices. Avoid on weekends though if possible.
Quick grocery pick up today from friendly delivery guy!
I shop for my weekly groceries at this location. Usually, I shop inside and the store is always clean and organized. However, when I shop inside, I rarely have any store associates greet me or assist me. Just today, I used their PC Express for a grocery pick-up and I was blown away with how friendly their customer service was! The store associate that I spoke with over the phone and the store associate who brought out my groceries - BOTH went out of their way to be friendly and professional. I understand with the pandemic, store associates may feel less inclined to greet and speak with customers (inside the store) but a simple "Good Morning" etc. goes along way! After my PC Express experience, I left feeling happier because of those two store associates who made effort in being friendly.
Always friendly and shelves are full
I have always been pleased with this place however lately there produce has been either bad or goes bad fast when I get it home. I am worried there starting to decrease in quality.
Huge store, good selection of products and they usually have enough staff on duty so their customers don’t have to wait very long to check out.
Staff is alway's helpful friendly and kind. They have everything you'll need from bakery, Clothes to medication for all your needs even a smile and a helping hand. Good seafood selections from alive to fresh process already packaged foods. Bakery area is out of the world with wonderful selections of breads and dessert. Last but not least they have great prices and deals.
Like every superstore ... its always busy during peak hours.
Complicating layout, higher prices than competitors, but you may find stuff you can't find elsewhere, but most stuff you can find at competitors.
Typical grocery store, aisles were wide and easy to navigate. Staff was friendly and willing to help when asked.
This location isn't as busy as other superstores, yet. Fairly easy layout, lots of tills open.
This is the only store I shop for groceries from. The prices are affordable and the points add up quickly.
Dirty. Staff dont seem to care. Won't be going back to this location ever again.
It was ok but they should have 1 or 2 express lanes for those of us that have 12 items or less so we don't have to wait for customers that are buying up store stock.
Has hello Bello baby supplies
Clean organized store. Loved parking. But carts are too small with no underneath shelf. And please instruct cashiers to not call every woman ma'am. Especially when clearly under the age of 50! ????
Incredibly friendly staff. I love the fact that they price match. Top quality at great prices
One item was scanned wrong price we said something to cashier and she didn't do anything just kept scanning other items so my wife went took a picture and showed her she then had someone go check the price Venetian after looking at the price why didn't she send someone as soon as she was told big inconvenience also for a new store it's pretty dirty inside
A broad selection from clothing to cheese, toys to tater-tots, with self-serve checkouts, short lines, and decent prices. I wouldn’t recommend their “fresh” seafood section as it isn’t well stocked and somewhat suspect. The organization of the store is a little wonky and some products can be difficult to locate. Otherwise this is a good place to get you weekly groceries.
Solid Superstore, but shelves are routinely empty of popular goods. Probably best to know your local market and stock a few more of those popular items in this neighbourhood.
As a visitor to Canada I thought it was about the same quality as UK supermarkets but more expensive.You need Lidl and Aldi in Canada to shake you guys up a bit.
It is clean, new without too many people. I enjoy shopping in this location while other superstores in BC are quite crowded.
Insanely rude staff, terrible customer service and a wait to get your pickup order that is longer than it would have taken to get the items myself. I will never shop anywhere owned by Loblaws again- that’s how bad my experience was at this store.
I got the ham that I wanted to make mini egg, cheese and ham quiche .
The store is ok, prices are relatively on point and the cashiers and staff seem nice enough New store, worth a visit ..
Never too crowded like other superstores and have everything you are looking for
wretched hellscape, should not exist
Great place for cheap food. Layout is sometimes confusing
Little crazy busy at times. Large store with pharmaceuticals
Good selection but not enough registers open. I had to wait a bit to check out.
Does most of my shopping here.
Prices have increased with conditions, don't shop there any longer.
Good prices, service is usually fine. They don't go out of their way to be friendly or helpful. I'll still shop there for the lower cost.
Great place for all your grocery and dry goods. Had a costco card but find the deals here on par with them or better. Nice not having no yearly membership fees too!
My favorite superstore. Very clean. Very well staffed and never so crowded I start having s panicked attack.
One of the best stores in White Rock Area. They have what you are lookin for & lots of other stuff on both sides .
Though it was strange going to a Superstore that is backwards from the ones I frequent, the store itself is very clean, well-organized. There is underground parking with elevator and Cart-veyor access as well as an extensive above ground parking lot. Lots of fresh grocery selection!
Can't beat it. Great prices and selection. Competition for Wallmart which keeps the options and prices down
Cleanest super store I have ever seen, I was pleasantly surprised with this location. Good selection as well.
Friendly staff that are eager to help as opposed to Walmart right across the street which could care less whether you shop with them or not.
Better customer service compared to other Superstores in the city
My mom and I have been shopping here since we moved to New Sudbury (from the Valley). They have a great layout, great service and are very organized. Unlike many grocery stores in Sudbury, they have tons of plant-based/vegan options in the health section which is awesome. I've been ordering online during COVID and their website (PC Express I think) is user friendly and pick-up is never more than 10 minutes. Definitely recommend them!
Stopped in to buy a few groceries for household. Was able to find all items on my list as shelves were well stocked. Aisles were quite clean and free of clutter. Cashier was pleasant and processed the items and payment efficiently. I was also sincerely thanked for my purchase. Pleasant shopping experience today.
Poorly managed store. Consistently runs out of common produce. Shelves often poorly stocked. Fish counter rarely smells fresh. Unfriendly staff in some departments
The place is use to be friendly, but now it is not even clean.
Love the superstore best place to go for groceries and good deals all the time. This is my go to place for Groceries and house needs.
Very big selection, very big store. Parking is pretty decent as well. A good one stop shop in Sarnia.
Service and selection has declined the last couple of years and, they refuse to continue the pandemic pay for their hard working staff - also continue to charge for pick up in contrast to Walmart
Great bakery wide variety of products great produce section
Convenient hours for those that do shift work and can't make it to the grocery store between the times of 9 to 5. Friendly staff who are knowledgable and will direct you in the right area for the products you're looking for!! The store is ALWAYS clean and while it may be a bit pricey, you can always keep your eyes peeled for AMAZING SALES that this store provides on a daily basis!! ???? Huge parking lot with spaces for the handicapped, mother's/father's with children or expecting mom's ♡ They also have an area for FRESHLY MADE food & soup (which ALWAYS seems to be absolutely amazing EVERY SINGLE TIME!!). I'd recommend this grocery store to anyone looking to purchase food for themselves or their families! ????????????????
Best place to reach out as it's near to Murphy terminal and almost everything is available here.
I would give this store 5 stars if it wasn’t for The unflattering and unfriendly folks working here? Not helpful at all…never see the MGR. walking the store? They need to find people happy to work! Somehow most of the register folks won’t lift a finger to make your shopping experience a good one! Smile more! Help costumers? Other than the employee behavior…it’s a nice store if you don’t interact or do self checkout!
PLEASE FIX THE CHECK PRICE !!!! Only 1/4 works SERIUOSLY ? Where is the manager on this place ? You have to do something. Thanks. Update 11/09/2021 : Same situation, same problem. When do you think you will fix it ? On 2044 ?
Store is clean, they are very careful about monitoring sanitation and keep buggies & baskets disinfected, good supply of wipes at front door. Produce is fresh and well stocked. Feel very safe shopping here.
This is the best Superstore out of all in Surrey. It's the newest, quietest, and cleanest. This bright store has the usual options but less international food selection due to the demographic of South Surrey. Regardless, within the last 3 years it has gotten significantly busier. Although the store advertises all checkout lanes open Saturday and Sunday, this only holds true for Sunday and days like Christmas Eve, New Years Eve, etc. A lot of the time there are long lines at the checkout because there are not enough checkout lanes open. Usually on Friday afternoons when I normally go shopping, the store is low in stock in the produce, dairy, and bakery departments. The store honours price matching which is extremely helpful! I would recommend using the FlashFood app for extra savings, to pick up food pirchased from the app visit customer service. The washrooms are average in terms of cleanliness.
Groceries loaded in stall, Covid friendly.
This location has issues with keeping items in stock. Often, shelves will be empty with items out of stock for weeks at a time. There are also frequent errors with listed shelf price and the actual price. They have price checker machines throughout the store, but most of the time they are offline. The worst location of all the Edmonton and area Superstores.
Too crowded and they don't have things handy. I wanted organic eggs in a flat there were non. I could not find can pineapple
I hate it on purpose, but whenever I can't find a specialty ingredient be assured they have it... Even cassia wood (very mild cinnamon), which I never expected.
Great selection. Store has always been clean when I have been there. There always seems to be congestion at the checkout lanes, though.- it can often be difficult to pass through the front lane of the store.
Great selection, helpful staff, and checkout lines are typically quite short. It's the best shopping experience in town, as far as we're concerned.
It is good over all, but no staff to help you shelf stocking is not enough, lots of variety products which is good, produce is decent
Overall click and collect pick of groceries seems good. Staff seem friendly. I'm fairly annoyed with the click and collect service. Whenever there is a substitution and I ask that they take it off, they never take it off, never, I then have to make time and return the product. The whole reason I use click and collect is so I don't have to come into the store, talk about wasting a customer's time. Service is slower than other locations. I also suspect that they are understaffed as I've ordered groceries and have had to pick up the next day because my order wasn't ready in a reasonable amount of time.
I use to really enjoy this store. However I am so tired of the new pricing gimmicks. buy two for a lesser price or more for one. why would anyone buy two cans of ...black beans when you only need one? why would I want to increase my costs just to be a a 30 cent off deal. enough already! Give me fair prices for my groceries and cut the buy two cheaper deals. I will be changing stores until o hear this pat time is stopped.
I went to their eyeglasses spot here, not only did I get an excellent price, but the selection of frames and the customer service was exceptional. I like the grocery store too but was very impressed with this experience.
I like the prices, the selection is good, the staff is always helpful and friendly, the aisles are clear, the carts aren’t broken or wobbly but the washrooms are ALWAYS gross no matter what time of day it is, that’s my only reason for 4 stars. Need to have staff check the washrooms more frequently.
Nice place to shop for groceries, some employees are rude, but it's okay you can ignore them and go to good ones. They have all kinds of meats, international food, and all docent varieties.
I had been to superstore Sarnia today at around 10.30 pm, the lady who did my billing was extremely rude with me and overcharged me for my onions and eggplant. As the onions I bought were white onions pack and she charged me for loose price and for my eggplant she charged but never gave me. Thought the other staff member was kind so he took off the money for eggplants but I am still overcharged for the onions. It’s just about the 3-4 dollars but her behaviour and sense of responsibility is not acceptable. I will never come to superstore ever.
A megastore with lots of choices, poor inventory, not particularly clean and always lineups despite their “guarantee”.
Always low on pet supplies especially if in sale. They usually have it just not in the shelves. Boxes of cat litter are pretty battered but all are so take it or leave it
Clean, huge super store with tons of deals and specials. There is a ton of parking and it's easy to access. The cell network is weird here if you're on telus it will roam here.
Relatively clean Superstore. Gets busy at peak hours, they often run out of stock of the specific items I buy from there.
A slightly better stupidstore than most. Produce is a bit fresher than king George location, and less busy too. Parking is always easy to navigate here. Meat selection isnt great, and breads are always missing or unavailable. Basic things like tortillas will suddenly be out of stock. Restocking is not a strong suit of stupidstores. Good prices when ice cream is on sale.
As the name suggest a good superstore, international section covers lot of asian foods
Always a blast to be at the Super Store...great bargains, community-minded with students discount night. Management ans staff seem happy and friendly. My boys and I love the deli and snack bar. All around a great shopping experiecne.
Never had a bad experience here
Prices too high switching to store I dislike Walmart
It's pretty big and has lots of stuff in different departments.
My favourite grocery store. Even my husband who didn't like a big grocery store like this but he said this one is so nice, everything look inviting to buy, fresh, organize he likes this store so much
Gotta eat right? Easy to access location, good prices, Lotsa tellers.
The wife loves Superstore. Takes forever to build up pc points. Would like it if they accepted Amex. All lanes open on weekends.
Good prices for many products but there are always multiple things on my list that are not in stock and staff is often neither helpful nor knowledgeable.
They charge excessive amounts, so they can mark half the product down a tiny bit and make you feel good, they don't pay their employees enough for the **** I see them going through, almost no one knows anything without asking another employee (or they lie through their teeth and pretend they do). The training is clearly shot in their online shopping department, so don't bother with that. And I was near the store manager while an employee was trying to address an issue AND HE WAS LAUGHING AT HER. YES, PEOPLE HAVE EARS AND EYES SIR. Why the hell would you laugh at an upset employee? Resolve the damn issues or give up your role. To the employees I have seen withholding tears, I know you are unionised. Go to the union. They won't help? Guess what, unions have multiple layers. Go to the top.
Good location usually a great selection and best prices overall
Loved how fast the long line for checkout took. I couldn,'t read my book.
When Using PC Express at this Store. You will have 20% your order unavailable. They were more customer friendly when they first started now your treated like they are annoyed you called and showed up.
I love the variety of food selection Superstore has to offer.
I am glad they had what I needed for my Italian dinner party! I drove from Pincher Creek and was not disappointed. Thank you Superstore and all of the friendly staff.
We have met the most rude and unprofessional cashier ever. I have been holding my points card and facing the barcode to her the entire time and she was just scanning the products and not even looking at the card. And at the end of the transaction, not only she did not say “thank you” but not looking our eyes. You guys definitely need more basic employee training on how to interact with your customers.
Love that they are open late, love checking flashfood
Presidents Choice brand is much higher quality than any other grocery store in house brand. BC wine and their in house chips are so much cheaper than anywhere
I rushed to get there in time just before 11pm, run inside with my son, grabbed a few items very quickly and head to the cashier... All tills are closed!!!! What kind of business closes the tills with customers inside????? You'll certainly never see this face again in your store.
Great selection, lots of stock
Although smaller than most Superstores, this location is always decently stocked and not too busy.
Good selection best prices and an awesome loyalty program.
I like superstore I'm glad they have indian stuff too..prices are reasonable I was shocked to see the prices of cooking oil has gone double the price. It's kind of made me upset Overall excellent
Good: Free sample cookies for the kids. Bad: Annoying tendency to pull other stores' sale items off the shelves so they don't have to price-match. ????
Loads of fun, interesting items. there's something for everyone, from toys, tvs, groceries, clothing the list goes on, I really enjoy shopping at this store, it also has an optometrist and eye wear center very convenient.
I am indian and was looking for Indian stuff like, oil and ghee. I got mustard oil also the Butter Ghee from here. Happy with the feel. :)
Live pc optimum program. Support local businesses
Clean well stock store. Friendly helpful staff.
I always shop here, 3 stars cuz they have no baskets???? I dont feel like using a large cart to shop for couple items so just choose to juggle them.
Newer store so not too crowded at this time. Selection is also quite good. Up and coming area with other things very close by. Recommended for shopping!
Good prices! ????????
Great deals and ripe foods
This is about my online orders. I always write in the note "no substitutes" and they always put in substitutes. It's frustrating because I get stuck with a product I did not want. I find this disappointing and will take my online business elsewhere in the future as I feel like I get stuck with more expensive items that weren't exactly what I want or sometimes not even close to what I want.
Clean, accessible, and quick check out section whether in person or through their staff. The product line could be improved and prices on some of the items in the health section when comparable to other stores.
I usually don't enjoy RCSuperstores (usually they have depressing lighting and need some work), but this fresh location is bright and easy to navigate. I'm disappointed in their lack of local apples though. Why would I want to purchase apples from new Zealand when Okanogan apples are in season? Support local farmers, RCS.
2nd time I've used their optical store,, and always a great experience. Highly recommend!
Always a good place to shop for your groceries. Have a wide selection of items and are reasonably priced.
Not a fan. Everytime we go we end up having to go to other stores to complete our grocery list. Their produce is not great usually. Always shopped at Loblaws stores but find this one substandard to any in any other town I have lived in prior.
This store is clean & organized. I feel safe shopping here. People are respectful and staff appear to follow guidelines.
Great place to do grocery. was visiting the city and was amazed at how well stocked they are and lots of amazing deals
Our most common shopping place because of the variety . I was disappointed whith the meat staff. They gave erronious information thr cost me nearly 30$.
Do not go here, hours is not effective, should be open till 11 pm ,
Good products good prices
Spent about 7 minutes in here and didn't see it all but ill probably go back
Really big store with lots of well organized stuffs.
Exceptionally pleasant place to shop, clean, MUSIC in covered CLEAN parking, escalator and elevator. Very impressed.
Love stopping here when we cross into Canada. Great prices and many items we can't get in Michigan.
Has everything I need, but tired of the credit card sales guy.
All brand new opening, so it's very clean, bright. There are somethings different from Wal-Mart, like sushi but not including 3 C products as computer and cellular phones.
I like it because I once saw my best friend there and ever since that I loved shopping here!
I don't know why i dont feel comfortable there
Can be pretty busy but the food is fresh, store is always very clean and well laid out.
One star off for 'out of stock ' issues and curbside pick-up problems. Other than than, this location is a regular stop (at least once a week) and would be considered my main grocery store.
Always a good experience and the staff are friendly and very helpful! If they don't know, they find someone who does and instead of directing me towards an aisle they will walk with me to make sure I find what I am looking for. Excellent selection storewide and I love the points!
Really well organized but I did notice one thing the cart boys didn't have gloves on. I was just concerned for the guys.
It's a big enough store,but easy shopping, the pet food is not at the back, I like that..
They have good Halal meats. (Like kosher sort of) and not expensive. Store is clean and well stocked.
Very friendly stuff, easy to deal with. Well organized store .
So far our visits to this Superstore have been good. Not too crowded
Excellent service and products
Great variety of produce and meat. The Steak is AAA and one of the best in our local area.
Being gluten/lactose intolerant, they have everything I need
Very strange layout for a grocery store, especially the produce. The produce is also very hit and miss when it comes to quality. The safeway around the corner is a much better bet!
Great prices. Great options. Very clean and lit store. Long lineups at cashier, unless you use the 'self-serve' which are usually very quick
Great place to wait in long lines. Especially around 5 on a weekday. Super awkward layout with aisles perpendicular to cashiers didn't help
My go to grocery store. Without sales still manages to beat Walmart’s “great saving” but it ain’t worth going out of your way for
Great experience! Follows covid measures pretty well... Thanks Superstore!!
Clean and well stocked. Lots of sales and the price match. Great bakery that takes orders, deli, fish counter and meat department that will custom cut your order.
Has a more then just groceries. Optometrist, clorhing, makeuo, seasonal items. Its open till 11pm. Now carries beer!!
My go-to place for my groceries! Items are labelled well, priced well and never have I had to ask someone where I could find something as the layout and directions are self explanatory. They even have a good selection of ethnic food that rivals any other large store in Sudbury! They have ample parking spaces and even has a pharmacy attached! The wine shop is a good addition as well!
This has to be the worst Superstore I have been to, and I have been to many in different cities in Canada. Majority of the times, items are out of stock. There doesnt seem to be an effort to restock items as this has been the case for the past two years. Not much of a choice in Sarnia so I guess the management there is ok with poor quality and standards.
Great deals, fresh fruit, good customer service, always clean.
Great store, has everything you could need and more. Pharmacy, deli. Bakery.
Good staff, good parking, clean!
Big bright store. Good selection and reasonable prices. Somewhat hard to find everything we were looking for.
Nice and convenient to my home. They are keeping cleaned carts at the door. I appreciate that.
Good deal on meat. Unlike most stores they usually have enough till open.
Click & Collect is a lifesaver. I have 3 young kids and I work full-time. I don't know how I could get my meal planning done without it!
I love this store, there's so many options to buy!
I live in Surrey and I only come to this location and do grocery shopping Jan.28 at 2:30pm I purchased my items and paid $300 after I went to the washroom and while I was using it the janitor came and he told me to hurry up and leave so he can clean the washroom he was a white guy and he was very rude IF THE MANAGER IS READING THIS PLEASE FIND A NEW JANITOR
Cleanest Superstore I've ever been to. This is the cleanest and most neat superstore I've ever been to. There is rarely a huge lineup for the cashier or see stuff spilled all over the place like other Superstores that I went to. I love the selection at Joe Fresh fashion and the books section. I was never a big fan of Superstore because of how crowded or messy some aisles are. But this Superstore is a delight and I'll definitely frequent again in the future.
As Superstores go, this one is quite nice. Organized and clean. You can't help but feel bad for the staff, though. They look like they're not particularly happy with their jobs.
It's a Real Canadian Superstore. You get what you expect.
This is pretty much the only place I do groceries. They have a vast variety of items and products. The produce could be slightly better kept but the fruit is usually pretty fresh. Its a big grocerie store with good prices where you never wait at the cash to long. The store is nice and clean, plus they have pretty much everything you could need.
Hate the new self serve tills without words, only poor pictures.
wish they wouldn't keep forgetting items on my pick up orders.
Very well organized grocery store in this pandemic Customer service was good in their work!
Very clean, easy to move around during COVID-19.
Over priced, dirty, noisy, rude staff, low inventory and awkward entrance. Won't be going back here again.
Meat is super cheap at this location. Unfortunately not everything seems to be organized too well (tomato paste found in one of those random buckets near the cold section and nothing in the ketchup/sauces aisle??) so it takes a lot of back and for to go through my grocery list - specially when you’re only looking for a fair few things. Otherwise the location is great, easy access, good parking, and friendly staff. Not as many of the cash registers open as I would like but there’s always the self-checkout and someone there to assist you.
Produce isn't always great, spoils quickly. It would be nice if the cashiers would offer to bag groceries. It would also be considerate if cashiers offered or found another employee to help carry out your groceries if one is disabled, elderly or is walking with crutches. I had to ask for help when it was obvious I was in need!
A lot of walking. Fairly good variety. Fruits & veggies merit a 7 out of 10. Prices relatively good considering it's B.C. Bring a loonie or you'll never get a push cart.
This is my favourite grocery store. Prices are better than other places and the staff is very friendly and helpful.
My last place for Superstore. Got no help, got pushed and ran into by large shopping carts by staffs. Incorrect, useless information. Racial discrimination by The Middle Eastern, Indian and black racist here. The electrician doesn’t work here either. Every items get changed every 2 days, it get misplaced or moved, change around by the Superstore staffs. There no rightful help in direction.
This Superstore is insanely busy. Lots of stuff in stock but it can get hectic around holiday weekends or weekends with those big sporting events. Good idea to head there before the weekend to pick up whatever snacks you need or even earlier in the day as they can get cleaned out pretty quick.
Very good customer service. Great choices of products. They will price match items from other stores. Always carts in the store. But, check your items bought against your receipt. Often the register makes mistakes.
Very clean and neat store, normally I find everything I need, a couple of times I have found empty shelves, specially at the end of the day but is understandable.
They have very fantastic mobile reps working there. Very well educated and super friendly. Not pushy!
I have been at this store a few times and it is never well-stocked (e.g. selections of pre-made salads and fruit)
By far my most favorite grocery store! I moved to North Edmonton a year ago but I still come to the St. Albert Superstore for my groceries! They have great options, very reasonable prices, and amazing staff!
OMG I love this store, albeit it is the biggest Superstore I've ever shopped at! And Carrie is hands down one of the very best at customer service at this location! I believe she is the store manager, and she truly goes above and beyond anytime I've shopped at this store....for Flashfood, purchases or other enquiries. I'm so lucky to have such an amazing store just a hop, skip & a jump away from home!
New management and the store is a mess now. Nothing is fresh anymore, shelves are not fully stocked and mess. The cold deli is a joke. Always brown lettuce and no variety. The staff are extremely miserable and it shows. I won’t be back anytime soon.
I like the staff very friendly, they follow the Covid rules
I used to love this store but for the last 2 years or so everytime I go I remind myself to never go back again. The experience is always an extreme frustration. Items never in the same place, spaced out in ways that don't make sense. Moldy fruit and veggies. And gawd forbid if you forget to bring a darn loonie for the shopping carts they try to sell you a token (at a cost) to use instead of giving you change. I go to the cashiers instead of self checkout to try to maintain the need for actual payed employees, but being required to bag my own groceries I might as well do the self check out, all while paying for bags that split open before you get to your vehicle. Disappointed that my once favourite grocery store has become a place to avoid at all cost for me.
This is the cleanest superstore ever, its very well layed out store. Employees are very nice and helpful. From produce to deli, dairy and bakery the food is very fresh and looks great.
Great store considering how slow it was because of app pick up and go was happening there. The produce was great but again slow, we were told pickups slowed things down.
There team members are pretty rude you ask for help they don't even look at you and point it's over there.
If you're looking for help, staff is hard to find. Especially at night. Store is open until 11pm but deli counter closes at 9. What's up with that? Sure...dont have staff there all the time but have them available and close a little later. Overall, prices seem to be okay and selection is good. Produce is a little dodgy sometimes.
Greatly enjoy going to this Superstore. Staff are friendly and the store is so big it’s never really full. Stocked well.
I find it outrageous that this place had a hep a issue for a SECOND TIME with a personal working at the deli and that customers who bought meats and cheeses could of been at risk of getting sick. You would think that after the first one you would of asked these questions or taken more precaution to bring in someone else with better screening. Never going to shop here again if this store can't even keep it's safety procedures in order.
I do my weekly shopping here. It's always well stocked and easy to get around. Cashier lanes are always manned up moving fast and efficiently.
great hours great selection great Staff! the only bummer is inability to easily acquire a cart, and the super long walk to get a green basket. forced to dash and grab whatever you can carry...like a damned Gypsy.
Get 70% of my groceries here. Good deals, good product variety. Clean store, easy parking and friendly staff.
Your Canadian superstore has the best selection of everything. They Cell beer and craft beer favorite water chips fish . They have huge deli Counter. They also have a fish counter bread counter pastries cakes. It's a good store but a bit pricey.
Supreme selection. Clean great staff.
Stock is full unlike other Superstore
I was walking with my daughter in my arms she was fast asleep, I was down the frozen food section and I slipped and feel my daughters head so so close to being smashed into the metal. And my back is so screwed up I'm not a big person . Only 5 ft and 98 lbs and I was lucky I didn't let go of her I was so shocked. I was pretty disgusted by the manager all he said was I'm sorry and I understand . He did not seem remorseful at all I will never go back there again. Real lack of safety for there customers . I had another lady in that isle say she had something happen and they are not very on the ball with clean ups or carrying for there customers nicloe Hussey
Beautiful, brand new, clean store with great lighting and organized aisles and shelves of product. Lots of selection and the Superstore brands (such as Blue Menu) are good. I’ve found beautiful kitchenware and even bed linens here, and prices are always reasonable and competitive. Late hours are great as well, and have had no problems with the couple of experiences I’ve had with customer service. Recommend :)
I shop at Real CDN Superstore only when I absolutely have to. During this Covid-19 time, I don't find any real measures in place to minimize health risks too their customers. Customers were all over the place running into each other in the aisles before Covid-19 and I guarantee they will be doing the same post Covid-19. Ironically, their liquor stores do a much better job regulating the flow of customers. So kudos to them.
The products are pricely but the location is very well-kept, bright and clean compared to other Superstores. Located right next to an A&W that my family frequents when we have to. Downside would be the washrooms, as they're not as clean as the store itself
Good selection of products found in all of Canada
Good place to shop. Neat and clean store. Everything is fresh with good price.
Great selection, very bright and clean store but overpriced on certain items like clothing and produce
Huge store. Many times what I shop for isn't in stock.
I love shopping here. The store has everything I want or need and it price matches, which makes it easier to use my "flipp" app.
Clean and not busy like other superstore I drive 30 min to this superstore because of that and execllent idea of ground parking help me during the raining days . Make sure when you buy breads for south surrey double check it, it might be moldy. I already called the Manager.
Good one. Lots of fresh products with reasonable prices.
I have never seen a company be so sneaky about how it presents its pricing. They aim to confusing the consumer by different pricing models: Is the deal only if you buy 3 or more, or the deal is only on the first 2 purchased?? Well, the font is SO SMALL that it is often not easy to read! I feel sorry for those who have poor eyesight or are not able to bend down to the floor to read the pricing on the bottom shelf. Shame on Gaelen for his sneaky tactics! Oh, now I understand how his family became billionaires!
I went to this store in search of the Sony soundbars that they carry during the Christmas season. They did not have it but the customer service lady went out of her way to find a location that did. Great customer service!
Good deals and brands, but the store is always super busy and understaffed.
reasonably priced
Very large store with more selective items than their counterparts.
Clean well stocked store. Cashier's friendly.
I don’t really understand why they have staff out on the floor. They’re wasting all of their money on this absolutely useless staff with ZERO customer service skills. I went in there looking for split peas and couldn’t find anything. You know what was more difficult to find than the split peas? A SINGLE STAFF MEMBER. Finally, next to some canned food I seen an employee scanning items. I apologized for interrupting and asked if she may be able to help me find the split peas (which I pulled up a picture of from the superstore site because split peas aren’t really a common thing). Anyway, this middle aged woman literally scoffed as if I was such an inconvenience and actually said “I’m BUSY”. She proceeded to huff and puff and to look at the picture and tell me what aisle it was down. I told her I went there and hadn’t seen it and asked if she may quickly be able to look. She glared at me and said “ugh I really can’t” and then kept speed walking in front of me muttering that if I hadn’t seen it, it’s not there and she’s not going to find it. I specifically told her she was rude and that as an employee of superstore shouldn’t be on the floor if she’s unwilling to assist. She ignored me at this point and asked some young gentleman to help me because she was busy and hurried away, back to whatever was so important. Anyway, he didn’t find the split peas either. Nice guy, I’ll say. No customer service skills but he actually looked ???? So, long story short I went back to WALMART and got my split peas in like 2 minutes. WALMART WILL NEVER LET YA DOWN ???? sorry superstore, but you’re the farthest thing from super.
Very clean and inviting location - one of my favourites as it doesn’t have split isles like some bigger locations do, which I find is more confusing and harder to find what you’re looking for.
Open late, good prices. What more do you want from a grocery store? Free bags?
Usually pick up Flash Food orders from here...have NEVER had an issue. Staff overall is friendly and very helpful! :)
Home of the $1 Italian or French crusty bread! Yum:) They just need more cash express checkout Lanes for the less than 6 item shoppers ... A very helpful staff regardless!
Superstore is okay. I personally do not like to shop there because of the large amount of people that are allowed inside. It also wouldn't hurt to lower their prices. The parking lot is atrocious.
Good service and product availability
I like support this market because is Canadian and everything is fresh.
Clean well maintained superstore with great selection.
very clean and very easy to find merchandise.
Grocery pick-up service is very efficient. Pharmacy wait can be a bit long at times. Limited hot food/food-to-go section.
Great place to shop but just wondering why they don't enforce wearing a mask. Was there today and some people had no mask on and they did not look like they had anything wrong with them it was like they just did not care about others. Just makes you wonder and it's such a small gesture to help protect other people.
Great store. Nice and organized. Great selection of natural foods. Please edit your spelling .. kerbside. Please give customers the option to take a hand basket. We all don't carry around loonies for shopping carts.
The click and collect is fantastic. They always pick perfect produce
Love the fact that on the weekends they actually have all lanes open.
Neither good nor bad...just average; from customer service, product availability, pricing, etc. Although the pharmacy, staff as well as hours could definitely improve on several fronts.
Has to be my hands down favorite grocery store but then again they sell so much more than fruits and vegetables! There's a section l for household items such as sheets, dishes, bakeware, toys and more. The Joe Fresh section is extensive! And I love the bakery and sushi counter.Included in store is a medical facility as well! Most importantly their prices are reasonable. There is also a message board upon entrance with valuable coupons for in store items. Just great!
Love the huge selection and the prices.
My favourite superstore in the lower mainland. Clean and well maintained, it’s always a pleasure to shop here.
Well stocked, barely any line up at the till, it wasn't overcrowded. It's nice when your not deaking in & out, trying to evade tons of people.lol I'm curious what is on the lower floor, always wanted to go down the excalator to check it out.
Not very pleased with the online grocery order. We ordered a day early and waited 45 minutes to be told it has not been picked yet. Not sure of it was shift change or just working out the wrinkles but you have work to do.
Not a bad store, could be a bit neater.
Ridiculous customer service. Not worth the wait and it was early.
Outstanding place as far as grocery stores go. Large store, large selection of products, great fresh seafood.
All safety measures are followed and masks are required at this time all the stuff is available in stock good customer service and a little bit slow with billing due to new cashier's probably fresher's but still a very nice place to buy all the stuff.
Never busy, everyone’s usually wearing masks. always have all the checkouts open.
Well stocked, clean and friendly. The PC optimum and PC Financial programs are HUGE incentives.
Does not nearly have the selection that other superstores in the area have. Tons of parking including underground parking. Staff if friendly and one of the only superstores to sell wine.
Always a great place to shop.
Superstore has a fantastic grocery shopping app called InstaCart now. Groceries get delivered to your door. App is super easy to navigate. Made my life easier.
Good selections of grocery. Hard to get international food is here. Like the many selections. Has good clothing offers, household good and some furniture. You have to bag your own purchases. Which I am not a fan of. But seems this is the way it's going for future. All in all, would recommend this place for mid to lower pricing points
Good store… Very unfriendly staff… I think this store would be far better with only self checkouts! There would be no expectation of service or quality of help?
I'm not sure why others have issues with the store. Clean well lit, good hours and great selection. Prices are middle of the road for Sarnia. Staff are ok, what would you expect?
You can find a lot of items on sale, you can price match upto 4 items on a single transaction, Never congested. Their deals on Beef are really good at often times.
Great store. It's very large with a lot of selection. Good international foods isle. Some products come in larger quantities as well, so some bulk items available. Prices are on level with other independent grocers, with the bulk items being cheaper per unit. It's $1 deposit for the cart. You get it back when you return it. Try the chicken wings from the Meals to Go. They're crispy and delicious.
Plenty of parking. Store is immense and pretty clean and organized. Would have expected greater selection with all that room, but the store concentrates more on their own branding. Found staff to be friendly and helpful
Good place to shop. Lots of selections. Very less asian made products.
It's clean and always well stocked.
Went to the Pharmacy for a vaccine and the Pharmacist and Pharmacy Assistants were very friendly but I waited an awfully long time (about 15 minutes in the waiting area and 5 in the little office area) for them to call me to get my vaccine. There was no one else at the pharmacy at the time.
Well organized and never missed a thing I have looked for. Good pricing.
Most of the time it's not that busy. Good to go to.
Large variety of food. Some flowers sold. Clothing. Prices are in the moderate range. They have a points reward program that can be used for food.
I love the self check out here and the flashfood app. I do wish the self check out people where more attentive to the people there
Staff were friendly tried to help me find liquid soap but it wasn't on their list of products. Finally found it myself. Service was good though
Kept well organized and clean however we can never find staff on the floor to answer questions or find items.
Great Store and products, Mostly excellent staff. Some are unfriendly at the automatic customer checkout
I think they should give me a booth overlooking the store where I DJ. Mad jams you will be in to but will also increase procurement. Push It by Salt n Pepa for sure.
Very well stocked with a variety for different taste. Personnel very well trained and very helpful.
What can you say? Its Superstore. No Frills shopping at it's best and I mean no frills.
I like going to Superstore for fruit and veggies mostly. Once in a while I will buy items that are on sale here but because it's in Red Deer I usually just get the cheaper price by showing it at No frills where I live. They have great selection and prices.
Huge store with literally everything, you can find food and food accessories, along with electronics and video games and cameras. To home decor and kitchen utensils and accessories. Also has a pharmacy inside and some even have doctors walk in clinics you can use. Also most have an optometrist shop for glasses and eye exams. Has a meat department, Deli, Bakery, and a frozen food section.
Always a sub par experience. Staff help in a minimal fashion. Never feel happy shopping here. Prices are not great. In fact a lot of their organic and "natural" products can be same price or more expensive than Whole Foods.
Very good prices, good selection, long line ups(although they moved along at a decent rate) but it did just open so I'm sure it's busier than normal.
This store is really great. It is huge, has a great selection of household goods, I love the lead free crystal, the produce is always nice, and they have great speciality section with gluten free, low carb, organic, etc. I like coming here.
Sneaky with their pricing. Everything isn't priced by what the large numbers are, instead look for the small numbers, cause unless you're buying multiple items, nothing is as advertised here. Not returning.
Great place. I love the deals!
Today 3 staff violated the 2 m. All the manager wanted to do was tell me to calm down. 1 staff collecting baskets was touching customers to get them to move. Has on a black hoodie with the hood up blocking his peripheral vision.
Everything I needed, good prices, good selection of products. Ever expanding healthy food selections.
Great selection and prices
Not enough check outs open hand sanitizer apparatus did not appear as clean as I think it should be. Friendly service & low prices
Love superstore, great variety !
A place where you can find almost everything with friendly staff that can help you find anything that they have opens early in the morning and is open till late night.
Excellent place to shop for groceries
It's great here!! The isles are big and make for ease between other shoppers... the lighting is a bit bright other then that its good
Great choices, love your store.
I like this Superstore because I have been shopping here for a long time and the staff that has been working the longest remembers me and that feels good!!!
Lots of different products avaliblbe, prices are pretty good. My only complaint is I won't buy too much here as I cant stand packing my own groceries. Not a lot of fun being rammed through and packing groceries while having to pay and get out of the way of the next person.
Really clean location. It is the biggest supermarket in South Surrey with ample parking. I especially like the dairy section that has all the brands you can want.
We visited this store on Friday evening and was pleased to find it very clean and well stocked, considering it's massive size. However, the store only receives two stars because of various people in the store without face coverings! Not just one or two, easily 15-20% of the patrons. The Ontario government Covid 19 order is very clear: "Every person on the premises of a business or organization that is open shall wear a mask or face covering in a manner that covers their mouth, nose and chin during any period in which they are in an indoor area of the premises." There was a big sign in the doorway indicating a face covering/mask is required. However, I saw staff members serving people without face coverings when they should have been refusing them service ! I'm very disappointed in the staff at this store for not turning these people away and following the Regulations for Ontario Businesses order.
A but disorienting. Most superstore have the cashier on the left side when you enter... This is the only one i experienced where it's on the other side.
LOVE the organic section. Much better produce and customer service and cleanliness than other department stores.
The store has been reorganized somewhat and seems cleaner. Found everything I was looking for.
If you like long lines at the checkout shop @ Real Canadian Superstore... If you like sh!tty wi-fi shop @ Real Canadian Superstore Long lines...not enough staff at cash registers
Super helpful staff. The lady in the bakery was very nice & speedy with scribing my daughter's cake.
Fair price scooter for mobile issues
Regular grocery store, go there for specific deals. Only place in Sudbury where you get freshly baked (reheated in oven) Indian samosas. Very nice
Friendly staff great shopping experience
The store itself is my go to, but the parking lot can be brutal. Great selections in store, good international options.
It's a nice supermarket. Big enough for the town. Good staff.
Very poor services????????????????????especially some people in produce as well as cashier. I have never seen people like this....Walmart is far better than this..people and management are excellent...really feel pathetic on management.. they .dont know how to treat customer....if the management reads the reviews please take action and teach the staff how to behave to customer....
Great store to shop at, good prices, clean
Oh dear, where is management when you need help. Nobody cares in this store, ok I'll find it myself thank you
I go to this store almost every week. It's the cleanest Superstore I've been in, and is usually way less busy and chaotic feeling than other locations. The store is also well organised, and the employees are helpful.
The St. Albert PC pickup is horrible. I moved there in February and was going once a week. Now I have switched back to the West Edmonton location due to better service. With St. Albert, they would always email me an hour before telling me my order is ready, so when I pull up you should expect them to be right out after you call, but instead every single time I have to wait 20 or more minutes! There are times I am the only one in the stall! It seems they wait until others pull up, then they load everyone's groceries on the same cart and then proceed to mix everyone stuff up! I have called them a half hour ahead telling them I will be on my way, and I STILL had to wait 20 minutes!!!! DO NOT USE PC PICK UP AT THE ST. ALBERT LOCATION! Management needs a serious overhaul. But do use the West Edmonton location as they are fabulous! I wrote several reviews and emails over the past month and still have not heard a response. Very poor and disorganized service. UPDATE: So still a year later, a couple weeks ago was my LAST visit to PC Express. I arrived at my usual time and they proceeded to tell me that there were "6 people ahead of me" despite I arrived at the tail end of my time. I told them I could not wait and had to reschedule for the next day (travelling form one job to another, and this happened to be the most convenient time for me). I arrived the next day (that inconvenienced me huge deal as well) and STILL had to wait 45 minutes!!! I called the store the night a before and spoke to the manager, and still nothing was done. I am talking just a day later. In light of my experience I have joined Save on Foods pick up, and they are AMAZING! They come in under 5 minutes, no fees. Yes they are a bit more expensive but the service is the main reason I will continue with them. They CARE about their customers!!! Do the switch, you will NOT be sorry :)
Brand new store; the layout is different form the typical SuperStore layout where bakery is on the left side of the store after entering. There is a WINE section, great news for those who drinks. Being a new store there isn't a whole lot of traffic so there is a lot of savings to be had, 30% sticker on many meat and grocery.
Do the online shopping option and although the last few times they have messed up.the order and the subs are wrong , the last order was very good no screw ups this time Thanks for that superstore
I don't know if its just me or did the prices all go up I mean way up !!! Ugh!!
This is a good one. Usually short, quick lines and kept pretty clean.
Lots of parking, good prices & selection. However, quite annoying to need a loonie for a cart. I don't carry cash so had to buy a token.
Very friendly curbside service.
Large store. Good for all your groceries. No line ups at the till. Very convenient parking.
This place is not crowded, it has a lot to offer especially fish and sea food. There is a solid organic section, you can also find cheap deals like frozen turkey and some fishes. One thing I dislike is limitations they put on how many things you can buy at a particular price. I realize they are trying to make sure everyone gets a piece of a particular deal but it's annoying when you can't buy 3 packs of damn berries.
Excellent shopping and fabulous staff! Cloverdale Fury 02 Softball team were well received by patrons and staff! Thank you for supporting the Cloverdale Minor Softball Association Fury 02!
Click and collect here is really hit or miss. I've often received products that were a day or two from best before dates, moldy produce, and recently fully opened and "sampled" peanut butter. Management seems to genuinely want to make it better but they seem to be facing struggles getting there.
The best prices of any of the grocery stores. Huge selection of all kinds of different foods
I have been shopping here for years. The prices are reasonable, and they offer PC brand products, which tend to be better than other name brands. However, they are consistently out of the staples, and for the last year or so, it seems the store is rearranged on a weekly basis. I can no longer go in, get what I need, and leave. Because even if they have what I need, chances are good it won't be where it was the last time I visited. Its been going on long enough that I'm thinking of shopping elsewhere when we move in a few weeks
I love shopping there and earning PC points. The staff is friendly. What I like: Large selection of produce and other products Great cuts of meat that at times go on sale at reasonable prices Spacious aisles What they can improve on: Cutting the melons in the fresh fruit sections without the rinds Helping bag the groceries (sometimes there is no one else in line or both lanes are so full that the cashier can't pass through any other orders and yet SOME don't help with the bagging? Less emphasis on self- checkouts and quicker methods of cashing out with a cashier. The self checkouts are always available and there are always lineups at the other cashes- this is because people are demonstrating their preference and their voices should be heard Get rid of the interesting a looney or token system to make use of a grocery cart. The reason they mentioned was to curb theft but much like the self- checkout systems it also reduces the need for staff (to walk around the parking lot collecting the carts). I feel like if Superstore wants to maintain their reputation as a premium grocery store and not a No-Frills type destination, they should think about bringing back some of the above- mentioned frills.
Great selection... good staff
Many customers don't wear masks and no one says anything about it. Carts aren't sanitized.
I love this super store more than the Edmonton ones. It is smaller, quieter but still carry a wide selection of items. The customer service is good, although there are some cashiers that have been working there for years and they have long faces not happy and it is uncomfortable to see cashiers mad. Just pick a happy cashier when you go through the checkout.
Today wasn't a personal stop to shop. My lady's daughter had to shop. As with all Real Canadian Superstores, they are busy, but quick at the check out.
I gave this a one cause i loved the staff but the look unhappy. Loved cashier Beverly but prices are high and store is disjointed. And i agree with other commentators on the produce, an aisle i usually skip at this store and go elsewhere. Never find what I'm looking for unless it's out of date.
Big selection great prices
Their PC Express has been a great option, but for some reason they stopped enforcing masks. The number of people roaming the store without them, while cases in Sudbury spiral out of control and most of the hospitality industry is being shut …
How you guys call yourself Canadian Superstore if you almost never sell local fruits and vegetables!? Shame on you!!! Rename it The Real American Superstore.
NO ONE ANSWERS THE PHONE AT !! 50 am Saturday after 3 calls . Guess they got out of florist business and forgot to remove number. HOW DISORGANIZED!!! Used them for years xchas
Very consistent store, can be depended on, not the best prices but competitive.
Great produce, good selection of fresh fish. Only issue; getting rid of the handheld baskets has made this place a zoo on the weekend. Everyone has a push cart now, navigating this store is a real pain. Taking a push cart to pick up 10 things seems like overkill. I find myself shopping at other stores if I need something on the weekend..I’ll only visit this place during the week when it’s not very busy. Getting rid of the baskets has probably hurt there business.
clean well stock excellent choice of organic and gmo free foods
Great store! Great location! Great groceries, electronics, household, you name it. Amazing regular store hours of Sunday to Saturday closing at 11pm. Plus the sell beer as well with the same hours..11pm, 7 days a week.
Wouldn't return the cycle I bought, there is no way to know if I like it without riding it and after buying apparently used items cannot be returned as I rode it for 5 minutes on their parking lot.
Pink sticker sales rock! I've tried so many new foods because of them.
has a good variety of asian products
Meh. Produce is fine. Almost every trip they are out of something that I need. Not a great selection in the meat department. Produce is passable. Really a middle of the road supermarket.
Awesome staff members.
I only go there for the points! this store needs to improve upon staff being helpful and being polite! shelves are not kept stocked, etc. too long of a wait time at check out, a few cashiers are too busy talking, instead of attending to customers. it's not my favorite place to shop
Very disappointed in the service and abuse by staff in this store today It’s not normal but I think management should address it. Watch out for the bald guy with the aggressive obnoxious attitude. So disappointed when one employee damages the work of so many good employees. I will give them a rest for a while.
Fantastic selection and produce is excellent, clean aisles
I like coming to this store they have the fairlife chocolate milk I like
They have most of the selection that you'll be looking for as far as food goods. Their butcher is great! Having to always bring a looney for a cart is annoying and why they are getting three stars instead of four here. The staff are typically helpful, and a special mention to their express pick up staff who are always nice and polite. Ample parking is appreciated!
Cashiers keep on changing, so many new faces, I don't go as often anymore as clearance sales have dwindled and I store specials are few and far between now.
It's full of great deals but some of the staff was less then helpful at helping me find where stuff was. It's a huge store not good for grabbing one or two items but for a huge trip you will definitely save money.
Best Superstore around. Excellent staff, atmosphere, and product selection.
Nice store, its a little smaller then the usual Real Canadian Superstore. Which is nice. Not always a fan but I like this store.
Went yesterday. Store was not as busy as other locations I went to however I did find numerous empty shelves and some items were very limited.
It's ok, I find there some staff are chipper and rude but most are good. It's a rough time for all of us right now so having excellent service is key right now
The store is usually not too busy, and the prices are good, cheaper than some of the other stores I've been too. Their selection on plant based products is similar, if not slightly larger than other stores. Although plant based products sort of have a dedicated section (they're in with organics), some are spread throughout the store, which makes it easy to miss products I'd otherwise be interested, or forget about something I wanted.
This is my local Superstore. Google asked me to rate it so I am but I don't see any significant differences between this or any other Superstore so while I can't tell you its super amazing, I can tell you it's consistent with pretty much every other store like it.
Prices are marked up for the exact same products compared to the Vancouver store locations. I read a previous review of another person saying the same thing, and well....after checking it out myself, I have to admit, IT REALLY IS SIMILAR TO SAVE ON FOOD PRICES!!! The plus, its brand new, clean, underground parking is a plus for the 11 months of the year it rains .......the cashier was closed and said, "no problem sir I will take care of you and then close down". That was nice. Walmart is directly across the street from this store.....I won't be surprised if the SAME products are cheaper there. 3/5 stars for the RIP off prices......not fair to us, we already get ripped off living in BC enough.
Good frozen Asian noodles are available here. Tastes good!
Sometimes you can get good prices as compared to other stores and vacations are available there.
I do almost all of my shopping here, pricing can be a little high at times, but you always quality product and customer service!
Click and Collect staff are always soooo friendly and sweet!
Good place, weird people offend you often but these are tough times
Overall this is a great supermarket when compared with other Real Canadians in Metro Vancouver and the Fraser Valley. It never seems too busy unlike King George, Marine Drive, and Abbotsford Real Canadians. But it doesn't carry all the items I want that other locations have. Further, as of November 2017, this location doesn't have the Click & Collect service. Which is a great service. But overall it is good clean and bright shop that never seems too busy.
I can’t believe how oblivious the employees are, this is an opportunity for employees to step up and be leaders by example, to many epic fails as far as Social distancing not giving the customer me the right of way , no I had to stop and they still walk right passed, worst was leaving the store after paying there is only one way out and there were 2 employees standing next to each in the middle Of the only way out I stopped gave them a hairy eye ball duh move the f#%¥ out of the way! And get to work! Management has seriously dropped the ball if this is how you run your store doesn’t give me confidence that you are taking this serious and taking any xtra safety measures behind the scenes, step it up SS
Always has a decent selection of produce and I love that they discount their uglier product or near expiry, it's a wonderful alternative to throwing them out.
I love doing my grocery there. The cashier are friendly and helpfull.
I like this Superstore location as it's not usually as busy as the other Superstores in the area. Not sure if this will always be the case in the future as lots of housing developments going on around the area. Parking is great as they have lots available.
Best place for cheap groceries, but the produce is often times not the freshest.
the place is clean and tidy and shopping was a breeze and did not have any trouble finding stuffs i was looking for. The price is awesome and getting most of my groceries on a sale price. Fresh fruits and vegetables are also a plus.
Clean, organized, fast lanes to pay, great workers. Happy to help????
I'm torn on how to write a review for this place. Sometimes the produce is bang on fresh, and other times it's absolutely disgusting. The fresh made pizza is never fresh, but instead dry and old. The staff behind the deli counter would rather converse amongst themselves and stand around, rather than help serve you. The dining area is disgusting. Garbage overflowing and every table smeared with greasy God-knows-what. It's enough to make you wonder about the condition of the food preparation areas. Oh, and there are never enough cashes open for the amount of customers in the store. Two stars for now until things improve.
Real Canadian superstore is the best grocery store where you can find lot of varieties of food and even you can get options to buy some clothing items. The parking space is huge and has. the fuel station on side of it
I absolutely love the Superstore!!! Helpful workers who are very courteous and professional. Friendly cashiers and always quick to resolve any discrepancies. The bakery does excellent designs for birthday cakes and always what I ordered. My favorite part is collecting my PC points, for the stuff I would have bought anyway and cashing in on free groceries!!!!
Out of bacon yesterday and out of celery today. Oh my.
There is a lot of selection but quantities are getting smaller and the prices keep going higher
We have been ordering our groceries online for pickups recently and love the whole process. For 3-5$ it's the easiest way to shop. The produce has always been as good or better then I would pick out, and if there is a substitute item they call to confirm the replaced item and pricing. The staff will then bring out your order and load it into your car, hand you the payment machine and wish you well on your way!
Cheap food that cant be beaten at any other grocery store
Always a good experience
Great store I do my groceries here every week
It has everything that I was looking for. It wasn't busy at all when I was there.
Fun shopping and good prices
Very nice and cooperative staff
I'm not a fan of this Superstore. Everytime I go there I seem to not be able to find things. When I finally do locate where the product I want is, their selection is pretty bad. That is to say, they have like 1-3 brands. I expect this at Costco, not a supermarket. The items they do have are priced well though.
Extremley huge, clean, atmosphere that I'd well organized and divided, has everything your looking for, as well as 2 wheelchair accessible entrances with an opening straight to smell of fresh fruit and vegetable varieties as well as a nice large seating area to have lunch fresh from the deli and so much more. The second entrance leads to pharmacy opening with clothing and electronics in full view. Must go to all in one shopping even now with self checkout.
They advertise they are open 24 hrs for the xmas season but they are not . Thank you for wasting my time
I'm always impressed with that place! Everything is in order, it's clean, the produce, meat, fish, sushi, deli, bakery all look so appealing! And then you also have the home decor, kitchen/bathroom accessories plus a generous choice in clothing for the whole family! I love Joe Fresh!
Good store
One of the only stores you can go to these days where a simple "no thank you" to the mask bully at the front will get you in. No arguement. Quality, selection and prices are good.
Affordable price. All the goods you want is right there! Nice a clean grocery area. ????
Their shopping baskets are always disgusting, gross and filled with crumbs or sticky stuff. Clean your shopping baskets! Especially with Covid.. so gross
Wonderful grocery store in the Grandview Corners area, perfect for those looking for healthy alternatives without the chaos and hustle and bustle associated with Walmart or other stores similar!
Bulk food has changed in a way that no longer serves me. Was the only reason I used this store. We can blame covid I guess, but still doesn't change that fact that this place is now basically useless to me.
This location offers a great parking area, not as busy as all the other Superstores around. It could be becauset it's a fairly new location.
Always my favorite place to shop. Lately they've had no "great Canadian" water bottles which was annoying for like 3 weeks, but that's just my personal peeve.
Good variety but if your ordering online too go pick it up. Trained monkeys would put out a better effort.
Huge store with lots of variety and a huge fresh seafood area, very impressive, prices are really good too, compared to other places.
Cheap, nice ethnic section with coconut cream and real pork rinds. Dairy and meat section has let me down 3 times. Twice I had dairy go bad before expiration date and once I smelled something foul from the meat. I go back because the of the bulk selection and cheap canned lentils.
I want some other stuff they didn't carry. Told to customer service and next week it's there. Awesome place to go for regular shopping.
Worst service ever! Placed an online pickup order for a few packs of dozen drinks. They say that the code only indicates one bottle, while the order clearly states a 12 pack. Apparently they expect you to know their bar codes on the website rather than the item name/description. Wasted half an hour at pick up and got nothing. I did use to shop here in-store but after this order pick up fiasco I never plan to return here.
Good grocer for large volume buys
Good prices n deals. Shoppers are good at keeping their distance n workers wipe down everything which is nice especially during this covid 19 pandemic.
Has lots of choices, good products, but very big, so for some items it is quite the hike - annoying if you are trying to do a quick trip.
Best one in the area. Bigger store and broader selection. Check out gal was very friendly and personable.
This is the store I visit most often. It is clean and I have never really had a problem at this store. Update: I have been quite disappointed at the lack of mask enforcement here.
The prices are pretty good, and geared toward the average income family. Their credit care incentives are worth checking out. The staff attitudes are better then Safeway, Sav-on.
We always shop here when in Sarnia. Very good produce selection and a separate section for organic/health food, which I like. Best grocery store in Sarnia. And some of the cheapest gas.
Prices are reasonable, always sort of well stocked but cashiers and other workers are always super friendly.
Nicest one I saw. Very clean and very bright. Probably the first one that ran out of lactose free milk first
I really wished the store cracked down more on people who didnt wear masks. Have a by-law officer present at the door - anything!
Always seems to busy. I've gone at multiple different times during the week and weekends. It's always quite busy now and a lot of the items I normally buy aren't stocked as often. I really dislike how they will just highlight a price in yellow to make you think it's on sale (it's not, I go often enough that I know the normal price). Some of their PC brands have been horrible, like Coconut Milk Kefir (tasted like thickened water - absolutely no flavour or even a tartness that Kefir would normally have) and recently their Gluten Free hamburger buns I purchased were hard and freezer burnt. (I made the mistake of not checking them before I purchased). Make sure you check tags, prices, and the quality you are purchasing if you can. Otherwise you may be SOL when it comes to your groceries.
This is a very good superstore. It is very large and has an excellent selection. Beer and cider are available for sale at this store. While it is usually quite busy here they keep a large number of checkout lanes open and have quite a few self checkout terminals so you don't spend much time waiting to check out.
Prices were higher than any other store in town. The cashier didn't smile or even day hello. In a time of uncertainty and unknowns I would think they could at least acknowledge the people spending double the money in their less than welcoming atmosphere
Super friendly staff
Good store but I have a problem with the security and safety of female employees. I come through a lot and notice that female employees are harassed and spoken to inappropriately an alarming amount. I definitely feel that every worker should have the right to feel safe and comfortable at the work place so these occurrences are simply unacceptable and the managers/security need to make more of an effort to prevent these situations whether that be hire more security, start banning disrespectful customers or whichever action needed because female employees deserve to feel safe and this is a very serious issue.
Staff are super friendly, best part about the store!
Unfortunately in my opinion, Superstore not providing any type of bags, now forces me to go shop somewhere that will have some readily available. Therefore I purchase less items when I stop by on my way home, especially if I did not have the opportunity to bring a bag. So basically I get to save on buying extra food, and only buy what is really necessary and which I can carry without a bag.
Our family loves this location for many reasons. It's close to home, almost everything we regularly buy is here, the natural foods section is amazing (redone in 2018), and the kids love getting a free cookie from the bakery.
The no name and president choice save me a lot of money and are great products easily as good as name brand. The produce selection is really good, lots of asian foods too. Meat is expensive here I find.
Good deli, good hot chickens, fresh groceries, clean store........ Just why why WHY would you put the cashier with the broken wrist high on pain pills on the EXPRESS LANE?!?! She is going to re-injure herself at work now from over-compensating for heavy items with one arm and using the hurt arm when it's supposed to be rested. Pretty damned savage.
Good place to shop. Even though it is large, easy to walk through. I got everything I needed.
There automated telephone system is a joke. Just wanted to find out if they were open on a holiday and it took like 5 minutes of listening to the same thing over and over before a costumer service rep picked up the phone. Apart from that it is a nice store, really fresh and quality ingredients and a wide selection. Their regular priced items are a little bit higher thank my liking though. Sales prices are usually decent.
Normally well stocked and decent prices
It's a grocery store.. :) normal grocery store reveiew
You have a lady in the bakery department name Harjesling. She is truly a professional. I've ran 30 restaurants in my life time and I dont have them anymore. If I did I'd hire her in a heart beat as my manager. Thank you to her and her customer service was outstanding.
It is a fantastic store and there have some promotions!!! We really like shopping at RCSS ! We truly recommend!
Like shopping here because their produce is nice but I find they are missing stock on several items almost every time I go
Besides fresh fruits and veg's. They have a nice selection of children's wear.
Good deals with flashfoods
parking is great, isles inside are massive in comparison to other locations. They also have a large BC Wines section! Items are almost always in stock, the facilities are clean and staff is incredibly friendly and helpful.
Never been a fan of Superstore
Clean store and friendly staff
Variety is nice, it's a just a little huge to walk through. After a long day at work and I have to go do groceries or pick up things for dinner, the last thing I want to do is walk 3kms to get milk.
Friendly, and organized store.
Great hot and ready food, fruit,salad,sushi bar. Also has upatairs available for rental for events, catering platters, custom bakery, do-it yourself pottery craft store,home electronics section, organic , bulk food ,floral and Joe fresh clothing. Also a PC banking location, Wine Rack and Mobile City cell store . price match of course.
Superstore seems to be holding the line on price increases better than Save-on-Foods (Jimmy Pattison likes his $$$ apparently)
Great store! Love their Ready-to-Eat samosas.
Overall the best prices are average. I don't like the flow of how products are organized. Coin operated carts? Seriously? Sales items are mostly in stock as long as it's not towards the end of the sale. The produce area is not always stocked with the sale items, hit n miss. The store is huge and the space is not used effectively. Too spaced out.
Great place to shop with lots of selection and good prices. Pharmacy and Medi centre inside are really good.
whereas many other supermarkets have been sloppy with covid-19 protocol Superstore has taken steps to wear masks, clean surfaces and encourage social distancing. We have always felt safe there.
My favourite place to go grocery shopping. Reasonable prices and I can find all I need. Also, it is less busy than other branches and very clean with friendly stuff.
Good place for groceries, Canadian Tire behind, M&M food store 2 doors down, Buck Or Two 3doors down, LCBO & Beer Store at the same spot. Pharmacy and clinic available in the Super Store and a small cell phone booth there as well!
Great staff! And plenty of good variety at competetive pricing.
Great store, very clean, fresh produce
Make sure to check your receipt before leaving the till. Checkout people inexperienced or don't care so ring in the wrong code on produce all the time. If you don't check then you may be out a fair bit of money like I was today.
Super crowded and no social distancing happening at all. Plus staff are all over the place with huge carts stocking inventory - why does this need to be done on a super-busy Sunday when your store is full of customers?? And then we have to move out of their way or navigate around carts blocking aisles and merchandise. So annoying.
Superstore is the best place to shop for groceries due to the low prices and good atmosphere. Much better prices than Safeway, much better atmosphere than Walmart.
Nice enough store, but what ever happened to the cashiers bagging the groceries? I've seen them standing there waiting for elderly people to rush themselves trying to bag their own, while people were lining up to get through next. What ever happened to that common courtesy? Just plain rude.
I like the store however the supply and stocking of food is lacking. Went in on Sunday at 4:30pm. The store was out of carrots and chicken. These seem like staples that any grocery store would have at any time. Although my grocery list was small walking around the store it was evident that the produce and other areas looked as if many items were missing and had extremely low supply. I've noticed this on many occasions and especially on weekends. Can't say I've ever been to other grocery stores that let so many items deplete to such minimal levels of stock.
Location is great, parking is always fine. There's often enough staff, and the food is usually fresh, other than the seafood section, which usually has food that expires the next day. I would recommend coming here to get your groceries, but nothing else.
I've been here a few times when they are completely out of staple foods, like peppers. They do have a decent mix of housewares though, we have bought some decor here a few different times. Definitely not my first stop when looking for fresh fruits and veggies
Love to shop there but racks and shelves were once empty leaving me disappointed. It's good for grocery, drugstore makeup and skin care, household, clothing, kitchen appliances and kids toys... I like the cleanliness of this place. It's always very well organized. It has two public washrooms. Two single handicapped ones in the lower level and more upstairs. Accessible entrances and a huge parking lot. Very similar to the nice Supersotores in Toronto. They have a self checkout section and cashiers are nice.
The staff is very friendly and the store is huge. It's wheelchair accessible. The prices are competitive and they have deals often. Don't forget some change; the carts cost 1 dollar to rent here. You also need to tell them during your purchase how many bags you would like. Sometimes the cashier will help you bag your stuff but usually it's up to you. There is also a clothing area (George brand), an area to purchase small around the house knick knacks like candles or kitchen stuff, and a toy aisle.
I like this store, it always has a great selection and is well stocked. The thing I don't like is how you need a dollar to use the shopping carts. I rarely use cash to pay anymore so I rarely have a dollar to use, and because of this I've had to use a different grocery store.
A huge grocery/ department store. Besides the food it has a pharmacy, dry clesners, wine shop, household goods, electronics snd clothing. They carry seasonal goods eg lawn chsirs, canapies etc. The fresh food is great. Good selection of organic foods and supplements. Friendly staff. Huge parking lot. Accessible. A bit pricey compared to other grocery stores but u have the convenience of the other items.
Great selection of just about everything at very competitive pricing!
The shopping bins where disgusting today.
Always well stocked with fresh produce. Clean and organized. Generally well staffed. Love the new incentive with the app/organization "FlashFood" great way to reduce what would normally go to waste
I always find great deals here. I really appreciate their student promo for PC points. While it was raining, I also had one associate named Eric offer to return my cart to the corral and bring me back my $1 deposit. He was very kind.
Store is generally clean and well stocked for the most part, some of the staff can be rude, however, most of them have been courteous and helpful.
Great store for getting pretty much everything you need for your household at one location; not just groceries. Prices are also very competitive, IF you shop their sales items. You have to make the effort to read the flyers and watch for PC special offers (on PC's mobile app for example).
I went late evening when it's quiet that's the best time.
Same old service and busy line ups that make me wait and decide to buy more stuff
As far as Canadian Superstores go, it is the nicest I've been to in the area. No dingy like some of the others. If I have to go to Superstore, I travel out of my way to go to this one.
every thing you need. bumped into a friend from the past there today and had a blast. good prices deals change a lot.
Dirty aisles, hired security very unhelpful and arrogant...hired security always on their phones ...hire a better service hired security are all teenage kids...a joke.... Or better yet get rid of hired security all together...
Nice variety of products! Many international products! I am so happy I can find products from my country!
This is my go-to place for groceries, as the PC credit card/PC points program makes it possible for me to save about $40 a month shopping here. This place allows you to price match, which also helps reduce your grocery bill. The free cookies for kids at the bakery is great too. However, the store is crowded most days with long line-ups during the week (weekends they guarantee all registers to be open), and the quality of the produce usually ranges from fair to horrible. A lot of the sale items are usually picked-over if not gone when you go to look for them. Clearly a lack of adequate planning and/or staffing on the part of management.
Large layout. Store has your grocery needs at decent prices. UPDATE: While the pricing at this store is competitive, the checkout process is becoming an exercise in frustration. Often I wait longer in the line-up than the time I spend shopping. Because the store is increasingly pushing self checkout, they are cutting back dramatically on full service cashier counters. The lineups in these scarce counters are getting longer forcing shoppers to use the express line for items beyond the (12) item limit. I think this store is over-estimating the interest of shoppers to use self service checkout. I get that this is an industry trend but it takes away from the personal touch and drives people to online shopping instead.
Overall you get help when you dnt need it but when you do nobody is in slight .Another instance I wanted a specific item one employee tried to help he understood the situation couldn't make a decision but pointed me to the manager of that …
They have beer!
I wanted to thank an employee (the man's name I didn't catch). I was shopping yesterday (at south surrey Superstore) and while walking to my vehicle I accidentally dropped a milk jug I had just purchased, the milk smashed everywhere! This employee not only offered to replace my milk but when he delivered the milk to me, he also offered me a tulip and this small act of kindness made my Mother's day. He went above and beyond his duties and I value that customer service experience. Thank you :)
Bag your own groceries and only a few lanes open too boot, makes you wonder where your employee discount is
Great location, spacious parking lot. Friendly staff; quick in and out service for grocery's..
Love earning points and always great deals. The staff are very helpful and friendly
We’ve been using the click and collect since it started. It was pretty hit and miss for the first couple months but now with better staffing and more experience, we use it regularly with no issues. We generally pick our own produce though and add it to the order when we arrive for pickup. We use their point system as well. This gives a load of free groceries one or twice a year.
I find Superstore is the same old same old, and they never did resolved problems they are well aware of 2017, and a 2nd letter from 2018. But small improvements in some areas, today. I still don't trust their prices and I only do minimal shopping at this location. Only one same staff member left and I can only hope for zero, the new staff are just that, NEW, with no bad habits.
Prices are cheap cause they have alot of buying power over save on and safe way. Can be confusing finding everything
Good prices, good selection of items and great staff.
Great prices but still cant get over the fact that you have to pay for your bags. so no emergency shopping unless you have the green boxes in the car with you or those nice bags that you buy.
Nice, clean, large, and literally on the edge of town.
Love that the self checkouts rarely have a line.and their point system is excellent
Nice big place to get your weekly groceries done. You need it they got the food for nice price. If you are also with PC financial can get lots of points each stuff you buy for free groceries I'd say good deal.
Easy to find products and good competitive prices.
Great store. Has all you need for an affordable rate. Can see the company's shift to be more automated with checkouts comprised to self serve. Even staff manning the checkouts dont even bag for you. Maybe this a direction for better food prices in the end
Was sold out of pc lactose free sour cream. Called three days later to see if it was in. Customer service had no idea what i was talking about. Said they asked a manager and they had no idea. Luckily went on the weekend and they were stocked up. Hurray!
It's ok
Decent selection of hard to find dried/canned goods ("ethnic" foods). Staples always in stock. Vegetables and fruits can be hit or miss in terms of quality. Same with meat/fish. Also has a large deli/prepared food section. I find the store too big and difficult to navigate. I love the pickup service for this reason. Prices/PC points are great.
Prices are no better than Save On Foods, Walmart of Safeway. They're out of stock often and don't bother to replenish. Want butter for baking? Too bad. Want eggs? Take the huge empty tray in front out of the way yourself so you can access the stuff deep in the back of the fridge because someone else didn't do their job. Same goes for the milk, do it yourself. And btw, the 4 litre of milk you're about to buy expires in 4 days so you'd better get drinking. The eggs I bought from there I threw away because there was mysterious little black things that looked like bugs in most of them. The produce is not fresh, most of it rotten and should be replaced with fresher produce.
Overpriced. All the deals are bulk deals. If you have a large family then buying three things of mayo might be alright to save two bucks but for someone who doesn't go through all that much or is in a small family the sales are poor.
Best prices and will match any competitors prices!
Aside from the prices which while lower than most still seem high. The staff has always been friendly and knowledgeable. Rarely do we have to wait long at the check out and the customers (unlike at the previous Superstore we shopped at in Richmond) are overall polite and considerate of their fellow shoppers. The store in the main is well stocked and clean.
Sarnia' bigger store, they have everything there. Good place for local residents to shop.
I usually get angry and frustrated in Super Stores but today was different . Found my groceries and smiles all over.
Typical Superstore. Friendly service.
Great selection of products. Staff is usually eager to help. Slightly expensive for certain things (check the flyers to make sure you aren't over spending for some items). Good selection of natural/vegan products - I just wishes they had a more consistent stock of soy milk! ????
Store is finally getting busy enough to maintain fresh produce. Newer store and clean.
Its unfortunate we have to be subjected to watching live crab and lobster wait to die sitting in dirty tanks. End this barbarism already, its 2022.
It's a great place to shop because everything is there and the staff is very helpful
Friendliest people you could ask for. Always wanting to give a helping hand. Love this location.
Customer service is prompt and knowledgeable ????
Garden centre has only 1 checkout, 15, 20 minute waits, disgraceful.
Great selection at good prices
Good selection and atmosphere, less cramped and claustrophobic than the other grocery stores in town.
A bit expensive but nice store
Great prices and quality pretty good for the value.
They always have what I need. The pharmacy people are extremely helpful and nice people. I will always go back when I'm in South Surrey.
Good prices...... Friendly people..... Love this store
This store is a one-stop shop
The produce is uninspiring, the prices are low, but I felt the quality was too low for my preference.
Nice and clean and the staff there are great
Best grocery store in the city.
Good store to shop, just remember your own bags.
There is plenty of FREE parking & HANDICAP PARKING here. Public washrooms are available ! Produce was displayed beautifully here as you enter the store. Aisles are arranged orderly. Staff are helpful when you can find someone !! Cashiers are polite. Customer Service is "VERY HELPFUL" & COURTEOUS !!!
Clean, good variety of product. Competitive pricing.
Always quick, clean, very personable help. A little over the top for Covid. Don't forget your flash sales!
Dark lighting, felt sketchy
Shopping on Fri. Aug 3/18. Looking at different sizes of frozen prawns. Picked up a package and it was NOT FROZEN, it was DEFROSTING, picked up another package, same thing, DEFROSTING. I spoke to the service rep. at the seafood counter, said that these were defrosting, all in that area should be checked as someone could become ill. He took away 3 packages - NOT GOOD ENOUGH. He did not check all of the product. Be CAREFUL WHEN SHOPPING FOR SEAFOOD.. Next time i will report to FRASER HEALTH AUTHORITY.
Don't normally shop here since they no longer offer banking services, but noticed that their prices have become more competitive and are the only store offering bulk individually packed rolls of toilet paper which we use in our pubic washrooms. Thanks Real Canadian Superstore...you are still Super.
Pretty well one stop shop
I like it... Nice friendly folks…sometimes! Definitely a wide variety! Prices are on par with Walmart and 20-30% Lower than Metro. This will make my trips to Costco less frequent! Maybe they’ll carry bulk items like Costco? Update: I have noticed less friendliness and more cranky from som of the checkout employees? They seem to be doing less and for you and becoming less helpful? Use the self check out…faster and you’ll bypass their crass personalities? After they won’t move a finger to help you?
Great place to get everything on your list. Awesome staff also. I found there is always someone there to help when needed.
Idk
As Superstores go, this one is quite nice. Organized and clean. You can't help but feel bad for the staff, though. They look like they're not particularly happy with their jobs. A main complaint is that the escalators or cart escalators are always broken. Good store though.
Obviously new store means clean and organized. Best part is the underground parking, but the overall store is actually smaller. There is no centre isle and they didn't as enough space in front of the registers. This makes for a lot of congestion on the busy days.
Lot of stuff on sale. Nice deli. Lots of parking
Always got what I need, spend a little more than I anticipated, but we all gotta eat.
I get mouldy food!, the sushi sucks! And all over priced! Share this ..
Clean , friendly staff, great deals
Fairly quiet with COVID-19 happening. No Canada Post box near store.
Got a great variety of items
Nice stuff and always great deals
Constantly have to watch price changes!????
Its layout feels weird compared to other Superstores that Im used to. Like the oral care section is located in the pharmacy area... Which one would think would be better to be over by regular health and beauty. And the organic food section is right when you walk in which is normally the snack section. People are really friendly here though. And kids get a free cookie. ????????
Great store, you can find all kind of stuff here. I ❤️ it!
Got needs cant find at home!
Great selection of everything. I like that some of their dairy products are competitive
When shopping there a few days ago, I left my designer prescription eye glasses. Panic! I called the store and Courtney at Customer Service efficiently confirmed they were indeed in the Lost and Found! A big thank you to the employees in Customer Service. They were my unsung Heroes! Thank you for doing your job with such amazing Customer Service ❣
I shop regularly at this location and am generally happy with the service and products offered. There have only been a couple of times, over the last 3 years since they’ve opened, that they were out of something I had on my shopping list. Staff are helpful and knowledgeable about product locations in the store.
Prices are decent. Parking is good. Selectionis okay. Organization seems weird to me but its functional. Have all lanes open from like 10am till 4 or 5pm on the weekends which is great but way too many people. Minimal amount of talkin road blocks from my experience.
Love how all checkout lanes are open on weekends
Great selection and quality in produce, chicken and clothing...price point is awesome...
Hands down the worst experience I have ever had in a super store. When I asked to have a price adjustment done on a electronic item purchased under 2 weeks ago I was told no and to go to the original store I purchased it at... Even offering to purchase one there and return it on the recipient was met with a nope. The only reason I am giving one star is because the nice young man at the service desk was super polite about it. I went to the other store and no problem getting the adjustment. I will not be back anytime soon to the St Albert store if that is how they want to deal with customer service.
Good store....
Clean grocery store, has a big organic section, nice customer service, fast serving self-checkouts. My favourite grocery store in Sudbury!
Good produce, store layout is a bit messy and poorly labeled. Biggest complaint is their pay per use carts and lack of service. Not only do I have to find change to pay for a cart for the "privilege" of shopping there. But they push for self checkout and there are zero baggers. So return your own cart, ring up your own food and bag your own food. This is why Amazon is winning because f there is no service at the store, why bother going to it?
Always quality product here, and can find lots of stuff I can't find in other grocery stores.
The price is right.....for anything in a box. haven't had luck with the produce or fruit. Dont even look at the meat isle.
Good prices. Sometimes out of produce.
Superstores pricing can be a little bit crazy and you have to know your prices at both Walmart and Superstore to get your money's worth. Superstore continues to use deceptive shelf labels and sale pricings leading you to believe you're getting a deal when only this is true when buying multiple items of the same product. This seems to be getting worse and it actually should be illegal.
Besides the farmers market Superstore is one of the better places to get fruit and vegetables in my opinion. Really happy that they recently upgraded the store and have added more international variety.
Awesome place to go for regular shopping
Big box grocery store. Not many surprises, but they started locking up their carts again...I don’t think that’s right.
Staff awesome..best prices...Weekly sales..
Average superstore... can't find assistance in any given department ever. But that's superstore
Love this superstore there is usually never a wait in line and if so its not long and the staff are always cheerful. Big bonus is the store is usually not too too busy!
Best prices, deals and the widest range of selection! The ultimate place for your groceries.
Best all around grocery store with a massive selection of ready to eat foods along with great prices on groceries.
Good price good stuffs
Great place awesome staff
They got everything
Horrible with covid-19 social distancing protocols in the store. No arrows on floor to indicate one way traffic, people not keeping their distance from other people. I noticed many people having conversations with other people not in their social circle. Hand carts are not disinfected after customers use them. Most of the products are close to expiration date.
Went for a quick shop. The place is clean and well stocked. The self serve checkout does not accept cash which is odd to me. But not a big deal, now that I know.
Overall good selection of product, with a large Joe Fresh section and beer available and The Wine Rack also makes this place a good one-stop shop
Always Great Place to Shop. The Pandemic has Hit this Place. Nice to See it Busy. Some Real Toilet Paper Hoarders Here. You Crazy. Glad this Place is Doing Great Business. Plus You Can get Liquor from the Superstore Liquor store in this Lot.
Called to see if they carry a specific product. Even with the brand name, they said their system doesn’t allow them to check in their computer and that I’d have to come in and see myself.
Long line ups. Only 3 lanes open? Unless u wanna self check out.
So super, thanks for asking! Smaller international section than Superstores in Edmonton but still a solid Superstore.
Like any other Superstore location, they have a huge selection of groceries, good prices, easy to find things in aisles, and they even sell wine at this location. And the great thing about this specific location compared to the other ones in Surrey is that there is always parking available, unlike the location in Newton. And the service here is top notch. I definitely recommend shopping here if you're in the area. Only real complaint is the same one I have for any of the Superstore locations, they're ALWAYS really low on milk, like only one or two jugs available at any time. I suppose if you come when they first open it might be different, but we usually come in the early afternoon, and their milk selection is always very limited.
Just opened in August and is a really excellent superstore big and lots of tills open even at night. Really like going here and will share location with everyone.
Better prices than Save on foods or Wal Mart and a great selection of food and house wares . Pharmacy ,Deli and all you'd expect at a Super store .
I usually love going here..... but there was a very unpleasant Cashier working yesterday on till 12. She had pink in her hair . Her attitude shocked me, when she wouldnt even look at me or greet me, or even talk to me. She always looked annoyed.
Great prices. Good selection. Fairly quick at the cash desk
Wasn't very impressed today. Romaine Lettuce. PKG OF 5 . $ 7.99 ?? Really?? Wow Expensive. Costco is $ 5.99.. Much Fresher. I understand that the store is there to make $$ But $ 2.00 More ?? Something is wrong ????
It's easy to find everything, they have a great variety and fair prices. Aisles are wide enough for people who need mobility assistance.
Huge store with tons of variety, great prices & helpful staff. I do ALL my grocery shopping here!
Great products, lots of choices and fair prices! Easy to navigate and the rewards program is nice too.
They need to hire more people, sometimes finding help might be frustrating. However if you get lucky to find someone to help you out they will definitely provide a good service.
A hour and a half delay in picking up click and collect groceries, that I had an appointment for is completely unacceptable. There is a major failing in your process for this to happen, and to make it worse, not a manager in site to help or explain the situation, just the front line employees to navigate a stuffed parking of angy customers. Super Store my behind, you guys suck!
Quick and easy to find everything and get through the check out (used the self check out this time)
Always great prices and the lineups aren't that long
This store has some absolutely amazing stock, and is very well organized! However, there are quite a few issues. For one, each time I have gone here the customer service is never very good. The cashier's are usually very unfriendly, which lead to me to using the self checkout each time I have gone. However, today when I used the men's bathroom I saw something aboslutely repulsive. There was feces spread on the walls next to the toilet, and on the baby changing station. The bathroom looked like it had not been cleaned in a long time regardless, as there was toilet paper all over the floor, and just did not look sanitary. I have a attached pictures of what was on the walls. If I did not see this, my review would be 3 stars, maybe even 4. However, this is just so gross and is public health risk.
This review is based solely on my last visit. I was in on Feb 21 at 5ish. Checkout lines were 8 people deep with only 2 normal registers open. My husband went to ask an associate a question and the girl spun around and walked away from him. He found another associate and asked why the line ups where so long, and if there was anyone else, only to be told by her that there was nothing they would do. The first associate eventually opened up a lane, and was actually quite rude. This is not and has not been my experience in the past, however today was one that makes me question why I spend hundreds of dollars a month there.
This store is just Ok. --the items on sale were not priced Correctly. The advertised items were only 1 kind.
Store sometimes looks alittle disorganized and they are constantly moving products around so it makes shelves look empty. Still decent selection though.
Asked a staff member if he could help me find the nasil pods for the navage, which I bought there. The clerk " Dan" said immediately we don't carry those and waved his hand at me to go away. I continued to look for them,and found them. I went back to Dan the superstore employee and said I thought you don't carry them. "Oh" he said and then asked me where I found them. I told him to find them himself! Then I mentioned it to customer service and her response was "that's not his area"...And Dan doesn't know how to ask another employee for help. If I was there Dan would be sent back for training and common courtesy.
Was not impressed with Superstore in South Surrey. On Jan 1st while I was standing in line to pay for my purchases, 2 individuals in front of me were not wearing masks. I assumed security or staff did not see them come in and someone will address the situation with them.when they get up to the teller. There was a staff member guiding the line. When the 2 individuals were up next she told them to go to the next open cashier. I was next and I said to the staff member that the individuals should be wearing a mask and she literally stating it is not up to them to address the situation but up to the government . What a ridiculous reply. From my understanding if a person is not wearing a mask they can be refused service if they do not put one on. Superstore is only concerned about lining their pockets and not following rules that are put out by PHO
I went to the wine rack tonight and the lady working was so rude...she yelled at my friend and I. I will never go back
Horrible customer service and disorganized store. They don’t even have bags available on self checkout. They police the plastic bags but have no one around the self checkout when you want them. One of the worst Superstores in Canada!
Takes an hour to cut brisket? The 12 or less workers refuse to do their job, even with an empty till. No stock on shelves in the morning. Severely headed downhill. I'll only use self checkout from now on even though I hate the idea with a passion.
Great location not too busy and stocks are organized. Became on of fav to shop recently compared to Walmart superstore is also with optimum points and one stop shop.
Only place I can get the dog food I want.
Better than most supermarkets for pricing and this one doesn't have lineups like others
I enjoy shopping here now that there are rules in the checkouts to maintain distance. I sincerely hope the distancing in the checkout continues.
Always good. But why no Kraft Mayo,?
Diverse selection. Great prices
Good people, nice items; corporate policies may have me shaking my head ????
The new pharmacist was very stressed and seemed to be grumpy. Not explained the prescription properly and got upset when asked again.
Found staff to be very helpful and friendly. Unfortunately didn't help the extremely overpriced items. Realize wages are going up however doesn't account for some items having a complete dollar amount increase. This is already an extremely overpriced store comparing to competitors increasing them further has really guaranteed me revisiting very doubtful.
Got our civid shot at the pharmacy, went well actually. Took about a half hour.
The newest Real Canadian Superstore and perhaps the best. I love Superstore because I don't have to shop the specials at other grocery stores because Superstore price matches all the local stores. I have a PC Plus rewards card and I got over $800 in FREE groceries last year - I buy all my gas at Superstores in Langley, Abbotsford and Vancouver. Ask for a Gas Bar to be installed at this location.
I did the online grocery order and pick up and was very impressed! Thanks
They have the best, fresh food. Prices are affordable.
Huge selection and good prices. Price Matching available at regualar checkout lines, but self-checkouts do not accept cash or price matching, only debit, credit and gift cards at self checkouts
This place is my therapy, there’s a yt employee with dreads who smells like he’s rotting tho
Went on Saturday...they had no limes! Wanted to buy some chicken and all they had out was the club packs which is way too much for us.....so I went and asked at the meat department if they had any smaller packs of chicken......No.....they …
I'm writing the Click N collect experience specifically. I'm a long-time user, and for some reason, lately their system has gone to pot. When I placed an order today as I hit check out, the system went down. Of course, my order was not submitted as a result instead of being able to pick up my order between 3 and 5 p.m., I had to choose a slot to pick up between 7 and 9 p.m. When I arrived at 7:10 p.m., I was told it would be two minutes. My order came out to my car at 7:45. And I told them to charge it to the card on file. As I was pulling into my driveway, I got a call, telling me there was a problem with my card. Which there isn't. I told him that it wasn't a problem on my end, and he told me I would have to come back and pay with debit. I told him I wasn't coming back. That they would need to figure it out. I suggested he call his absent manager, and ask them for advice. Lately, every time I go to pick up an order, there's an issue. I order and pay for a case of mangoes, I get a single mango. Today, I ordered three mangoes, I get one mango. I'm not sure what happened, but I do know I won't be using the service again until it's fixed. Sorry, sorely disappointed
Nice and new..very clean and well organised.. similar layout as other locations makes things easier to find. Love the architecture!
I would normally give more stars than 1 because the food is fresh and everything is good quality BUT... when I got to the checkout, “Lori (Karen) on lane 5” IS THE REASON FOR THE BAD RATING! What a nasty woman! Programmed to strictly enforce Covid rules snapped at me and told me to give the person in front of me some space when there was AT LEAST 6’ distance! She was EXTREMELY RUDE and demeaning! I just stood there with a “try me” look as well as a big smile on my face. She backed down but then proceeded to be very snotty throughout the transaction! Where are the customer relations ethics and integrity?? The least you can do is train your employees to be cordial!!!
Favorite place for produce. Always fresh. Store is always kept clean and tidy
I have shopped at the real Canadian superstore since the first one opened in Burnaby,BC then I shopped at the Grandview highway location. After moving to south Surrey 25 years ago, I shopped at the Langley store and now the White Rock/South Surrey location. In all the years that I have shopped in your store never, ever have I had service like I did yesterday. I like everything Thursday shop with my mom pushing her in a wheelchair. After we go through check out. I request a shopping cart. Someone always brings one over. They usually help me pack my mother’s groceries. Then I leave my mom in the store and load the car then I go back in the store to get my mom. But NOT yesterday. The cashier kindly called someone to bring a shopping cart. The lady finished packing the groceries. Then she insisted on taking the groceries to the car. She assisted me in transferring my mom back into her own wheel chair as we used the store one with attached cart. She followed us out to the car. When I said thank you. She says where would you like your groceries. In the trunk or the back seat. Lori then loaded all the groceries in the back seat while I helped my mom into the car. Thank you so much Lori you are one of a kind and I hope the store appreciates you for all your hardwork and your outstanding customer service. You made my day a little easier and it was much appreciated.
Great selection of food and a very nice experience in general
Clean, no line ups.
I shop quite regularly at the Superstore, but after today I have spent my last penny there. Although I have received poor and sometimes rude customer service there previously I have still continued to shop there. But today was the last time. I was using the self checkout and tried to scan a cauliflower. I got the message "please wait for an attendant". I waited for the attendant to look at me but she was having a conversation with a friend of hers. I finally walked over and said that I couldn't scan my item. She told me to use the code. I tried again with the same result. She was still engaged in her conversation rather than paying attention to her customers. I left my items there and walked out. Drove to no frills and shopped there. Adios Superstore.
Excellent place to shop
Great fruits and veggies and fast service.
Large store, good selection, fair prices. If you go at the right time, it's not very busy and no waits at checkout.
Great sales all the time!
Prices are high but more selection for different things
Used the online shopping and went for pick up. The guy who brought my groceries out was nice. But when I got home theres was quite a few things missing, I had to go back to pick up the missing things.
Bot enough cashier's, long lines. Good Food selection though.
Extremely digusted by the service I just got at this location. Had one of your cashiers put there hands in my pre made salad to grab the dressing out and after I had said something to her about her hands being dirty from touching money and who knows what else then she “assured” me she didn’t touch my salad and was extremely rude when I asked to get a different one. Needless to say salad is in the garbage.
My review has changed! SS used to be my favorite store . The deals I get on my phone are no longer any good. We shop on Saturdays and the sale items are not always available. Now shopping at safeway as I get airmiles.
New Review: Just updating my stars rating. Today (Aug 27), I picked up an order with 3 bags of oranges. All 3 x FIVE POUND bags had mold in them and 2 had oozing oranges. As well, I ordered a stock of rapini but received spinach, BUT WAS CHARGE FOR THE RAPINI ($2.99). I was hoping whoever packed my order would do it properly. I have taken pictures for the store to know they have a quality control issue with the produce for pickup orders, in the last few months (June-Aug 2021). Not the best feeling going all the way to the store and coming home to moldy produce. And not worth the gas and time to go all the way back to do the return. Docking 2 stars. Old Review: I prefer this superstore over the one closer to where I live. All grocery stores should be run this way. Everyone is always professional. Aside from the technical pricing hiccups which occur, the service is appreciated.
Big store , no shortage of food, bakery deli and meat very well laid out...
I have shopped at Superstore at Grandview Corners for the last six months. I placed an online order for the first time on Dec 22nd and I was delighted at the customers service when I went, quite nervously, to go pick up my order. I like the points offers every week and have been able to understand the PC app much better. Surely, a very efficient and always get value for my dollar at Superstore.
Some of the items i wanted were not availble (coleslaw)..
Went there for lobsters and we went there and waited and waited... so my hubby went to go find someone... the guy came to the lobster counter and asked what we would like... my hubby said we wanted 4 lobsters, females if there was any if it was possible! The guy looked at my hubby and goes "HA, ya I'm not fishing through the tank for females I dont have time for that!"????...ummm.... maybe work on your people skills sir! I've worked in customer service for 14 years and NEVER have I told a customer that I didnt have time for them! I get it if your busy, BUT customers deserve to be decently talked to! He could have explained himself but he practically laughed in our faces!!! NOT HAPPY! Mind you, this grade is not for the while store, just the seafood dept!! The rest of the store looked great!!
This store has 1 register open after 9 and no express lane and when a lineup gathers they wait before reopening a second one while a manager wanders around looking busy but not doing anything and another has their phone out and leg on a guard rail. 6 people deep before they opened a second register. Also be warned they will announce the store is closing every ten minutes, great experience. This might be the worst late night place to visit. Terrible.
Good layout, good prices, friendly staff. Would appreciate bigger European food selection.
My wife shops there a lot. Good variety of foods and accessories.
good range of products and reasonable prices. clean.lot of parking. has hot food can eat there. Presidents choice points. Halal food section. Refuel gas station
The fact that you have to stand and wait for an attendant to give you a bag at the self checkout so that they can scan their card to make you pay 5 cents is the cheapest level Loblaws could go.. they’d rather annoy and inconvenience everyone just to prove a point that they don't want people to “steal” bags at the self check. Would love to see how that works out during a rush..
Although higher price on many things vs down here in Washington, at least I can find some items that are impossible to get in Bellingham...like rice cakes...much less for $1.28 (Canadian), also EVERY SINGLE REGISTER was open...lets see you get that anywhere else...HA! Very busy but very quick to get checked out. Will return!
Terrible management and customer service. I walked through the store and found tons of expired product and even mold underneath a few things. I also walked past an employee and a manager having a conversation and the manager was putting her employee down pretty bad and the employee seemed very discouraged. The health unit definitely needs to pay a surprise visit to this store.
Lots if choices. Good stock.
Found everything i needed and staff was very helpful and pleasant
Lots of good deals!!
The store has lots of products. They have organic frozen vegetable. Still find that cheaper that just buying organic fresh. Much easier to prep your food. Just dont like the hassle from people at the parking lot people asking you for money and saw a few people with backpacks looking into people's cars. Need more security out there. Dont feel safe going there.
Lots of checkout people. Were nice
I like that we can by not just food other things a variety in the store.
Casual appeal and wicked grub
This Canadian Superstore has a solid choice in every department. I'd say it is one of my first choices for grocerie shopping. However, there are some downsides as with many superstores. For example we bought a turkey for thanks givings and it was wrapped in non-transparent foil, frozen, but when we got home and unwrapped.it it was missing a wing and a leg. It is not their fault this bird was missing parta but they should care more about who their suppliers are. I also dislike the policy of limited number of particular item purchases. How does anyone prevent someone from buying more? I'd get in a line 3 times if neccessary and buy whatever amout I need. It ia a silly policy. Last thing I dislike is quality of some organic vegetables. You'd thinm that buying organic tomatoes for example woyld get you a tasty tomato... nope. I think the best think about this store is that it has plenty of choice, some items I really like and haven't seen anywhere else (like canned halapeno tuna in olive oil) and that the lines are not too long.
A very nice Superstore, is well lit and clean. Although, i did get followed by a PC Financial representative, after repeatedly expressing that i was not interested in the credit card. She followed me all the way to the pharmacy, which i find to be awkward and an invasion of privacy.
Ok these guys (or girls) got it down on a few things ! first and foremost they have the one Isle dedicated to alternative foods what I mean by alternative foods is non-animal non-dairy foods also I hate to use this word and the word is" vegan' the reason why I don't want to use that word is simply said that in non vegan minds the word vegan conjures up a negative in people's brains it was like that for me (that was until I got educated on what meat and dairy does not only for the devastation of our world but what happens to people when that food is consumed ) Ok enough on my rent but I've been to other superstores and I have not seen and I like this until I went to this one so if you want a good place to go shopping and if you are right vegan or non-vegan go out of your way to the store cuz they got it employees are happy which equals to happy customers I think that's why I give it a five-star review when you do go you'll have to agree with me especially if you're vegan that they got it down over at that superstore okay take care of people
Been shopping over 10 years on and off. Started shopping elsewhere because I bought a few steaks that tasted very old. I decided to try again and immediately regretted it. I bought cod, salmon and some chicken. Couldn't smell how rotten it was bc I was wearing a mask. When I got home I realized all of the meat was rancid. I live 10 min away and have ac in the car so it wasn't spoiled by me. The dates all said packed that day, but the thick layer of slime and sulphur smell say the meat had sat out for hours at unsafe temperatures. I will never buy meat from here again! I would urge all consumers to be very cautious purchasing meat from here. I've never returned groceries in my life, but I went and demanded a full refund which was eventually granted.
Best place EVER. Great deals to be had there. I also got my insurance for my car there. The gentleman serving was great and he knew his car insurance information. I’ll be back!
Generally clean however sometimes they don't have great produce and the shelves are not restocked often.
Good prices and a wide selections of products
Good parking, pretty much all tills are open, overall very good
Nice and big variety
This where I shop. It's good and has good deals
Good selection at competive prices. But look out for the staff as they charge through the store. Please, yield to customers.
If you need more than just groceries this is a good place. Home stuff, grocery and clothes. Also got free wooden hangers this week because of their weekend deals. Able to get some kids clothes and a few simple ones for me.
The superstore usually has the best selection and the healthiest options of high quality food in sarnia. You do however pay a bit more and the service quality is not always what I would like to see. It is bright clean and has more departments like clothing and house wares etc. Than the other grocers in sarnia.
Too pricey. Hard to find staff to ask for help.
Great service, excellent. Most importantly partially. By far the the most kind curious staff in the biz. Wiz kid. Aka the deuz aka. Kdiz. Pdiz pres. Choice coffee tester.
Bright clean store, super friendly staff. Good sales also on items I was looking for. Excellent shopping experience
In general I like this store but they seem to be struggling during the pandemic. Many items are out of stock. They don't offer bags (plastic or paper). The items in the candy aisle had no pricing nearby and when I asked the clerk about the price, he asked me to run it to the check out.
Good selection and friendly staff. A new favorite Grocery store in the area. Lots of really great prices too. Highly recommended. The location can be a bit busy but its worth it.
Great layout Easy to find everything. Will return
Clean, fair priced. Excellent variety.
Store manager refused return which i bought from southside superstore
They never have what I go there for always out of stock or don't carry it. They also do not return your water bottle deposit they make you get more water I suggest newton store more helpful and alot more friendly.
My wife grocery shops there all the time. They have broad selection of organic products at usually the best prices,and plenty of free parking both outside and underground. Sometimes fruit from foreign countries is found to be spoiled when opened, usually due to being picked too green, but Superstore has a return/exchange policy to take care of that.
Shelves are always stocked, great variety of products, clean aisles and helpful staff.
Always one of our favourite. Lots of choices, spacious, and bright. However, we dont normally collect good amount of points here since whatever available for points were not what we needed. Shoppers has much better system for points although they have the same points system.
Items are usually always in stock.
This is a prominent chain of stores in Canada and one branch is in Sudbury. Here you can find a variety of vegetables , meat products , seafood etc. You can get a variety of grains ,rice , wheat in various forms and preparations. The …
Online pickup has become way too slow. I’ve sat many times for at least 30 min waiting for groceries with a number of others. Also, substitutions are becoming the norm because magically many items are not available once ordered. Easier, cheaper, and more flexibility to just buy groceries at Walmart.
Except they Don't match competitors prices when it's a %. For instance if all vitamins are %40 off at Wal-Mart they won't do it.
I stopped shopping here for the most part three years ago due to how indifferent the staff are. Today I was in the store and after looking a staff was asked if they had an item. She said “no”, but her voice and demeanour were very rude. We did find the item in a reduced to sell section. A competitors store may be a bit more pricey but they are friendly, helpful and ask if you need help if you seem to be searching for something. Another bad experience at this store.
Great service and selection.
I like to shop here as there is s good selection of fresh produce, the meat counter always has a large selection and the bakery puts out some decent items. The liquor store and plant nursery are in the parking lot which is convenient.
I was so pleased with Superstore last night. I had a spatula that I bought from them a few months ago and it snapped in two while I was cooking with it. The cheerful lady at the customer service desk gave me a new one when I showed her what had happened to the first one, no questions asked, even though I no longer had my receipt. I was to come back there before checking out to finalize it and I forgot that and partially started the check out process for the rest of my groceries. I informed the lady who was running my till and she said it was no problem, I could just run over to the customer service desk right then. After that was finished and I ran back to my till, she had unloaded the rest of my groceries from my cart, finished ringing them through and had started bagging them for me. What a thoughtful gesture!
Staff were keeping happy and working hard to replenish stock, lots of customers, but everyone very calm! The only issue was finding a trolley and trying to find someone to takeover to get my dollar back! LOL
Lots of stock, and polite, space conscious customers
Absolutely love this superstore. Has a big variety of produce and is very well organized. Nice and helpful staff!! Thats a plus.
Always good to purchase with the PC credit card.
I have used St. Albert's Click n Collect services 5 times now and each time something has gone wrong. The didnt load the dog food, the order wasnt ready until 9:30 PM but I had chosen the 5-7 PM pick up time slot-- no phone call to say they were running behind. This last time they indicated that there was no substitutes for at least 15 items. When I went to pick up this order, I ran into the store and grabbed 7 of those items (took me 5 minutes) and had them add it to my order. Plus they did not give me the free package of product for spending over $250. The personale that work there are friendly but they need more hands on deck. These issues may seem little, but we live out of town and they charge extra for this service. We use the Clairview store as well and we have never had any of these issues.
Washroom was filthy, the only toilet paper available was on the floor where it had soaked up some dirty water (& been left long enough for the stain to dry). If this is their hygiene standard, I would avoid buying produce or meat here.
Good place good amount of cashiers. Could use more staff around the isles to help locate products.
lots of choices shelves always full in morning
After buying what I came for I went to the customer service desk. I asked if they had any more of what I bought in stock. I showed what I bought and one girl said they don’t sell that. And the other said it was a new product. I asked if I could order more and they said we can’t just order more and they went back to there conversations……. SUPERSTORE!!!??? Really? Lmfao. SUPER USELESS!!
Clean and well stocked!
Big fan of the new PC Express Service. I order my groceries on my app and pick up is quick and easy. I was worried about having someone else pick my produce, but so far, so good! My toddler loves the snack they give you when you do your pick up!
In general a good store but with some very rude staff, manager is particular.
Expensive as always. I found the same product at walmart but a couple of dollars cheaper. The people working at canadian tire's attitude is as if I just slapped their elderly mothers. In short if you can avoid going to this place do so. Otherwise best of luck
It's spacious with a variety of options. I really like to do a grocery shopping at the superstore. Enjoyed Indoor parking in a rainy day.
I am giving it 3 stars because it's a lot smaller than its other locations.
Great prices on plants
Its a great location. A lot of parking. Good selection and the pricing is better than Metro. Customer service counter is REALLY well run by good people. Its kept very clean and the lines are usually decent as they tend to have plenty of staff on hand. Areas of improvement..The whole one entrance thing is getting tiresome. When its freezing or raining it's terrible.The cart thing....pay a kid to bring them back! Enough with the token thing already!Nobody else does it and they survive.:) The pre-made salads often turn brown before the due date.THE lottery place is open when they feel like it and no closed sign when closed but the person inside refuses to acknowledge you to let u know they aren't about to open IF they are. Theres too many ppl restocking during peak hrs and they get in the way(not their fault).Cashiers will be finished punching things in and then they'll sit there on their phone or daydreaming until next person comes.They'll literally watch you bagging them without helping. Also, why do I need to guess how many bags I will need before I begin on a $300 purchase?By the time I'm done bagging and run out or have too many its too late.All in all its a good place to go. Just needs some tweeking is all. :) Oh BTW..If u like sushi..they make it fresh there and its exceptionally good!
best grocery place in st albert
ALWAYS great customer service. If I have to return anything I am always met with a smile. Superstore also has the best no name brands and you hardky ever have to wait in line.
Plenty of choices. I visited later in the day so many fresh produce choices were limited. Always items on sale.
We got what we need always helping staff
I will never shop at the White Rock superstore rotten vegetables on this shelf and Brown and slimy that's disgusting
They always have a low price on whiskey, rum, or vodka. My go to store for many years.
Parking lot is absolutely stupid. Lots of spaces taken by the bar crowd. Plants are obviously more important than a safe place to park. Been going there sense it opened years ago. Never again.
They no longer offer shopping baskets. Makes it hard to go in to get a few items. Better prices can be found elsewhere as well
Prices are somewhat lower, but not as much as in previous years.
I have always loved superstore but it seems like their prices have gone away up lately
very clean and products are always available at reasonable prices.very satisfies costumer!!
Nice and clean store not too busy but one employee I ask for help she was not that nice to help rather than that I like the store
Well who doesn't love superstore. Very systematic way of arranging things and more varieties of things available for kinds of people either its food or the drinks. Staff friendly and helpful.
Did not have what I needed. Not cool
Cashiers finally using gloves need grocery employees to do the same
Love this store! Staff are friendly, always stop to say 'hi' to my boys and I, always willing to help, love that they price match... great produce , deli etc... A1! One of the best chain stores ever... and it's Canadian!
Good place to buy big bag of bacon bits
No need to go other store... We can buy everything here... But time...
Usually I really like the Superstore, but today they didn't have a couple of things I was looking for. Left there and went to Metro!
I like buying in bulk and the store is great for this. Nice,clean too
Purchased some pork chops and did not notice their were expired.....so pretty annoyed when 2 days later was all prepped for dinner and went to prepare them and near passed out from the stench when I opened them.......I didn't think you could display or sell expired or near expired meats......my bad on you Superstore and bad on me as well for not checking the date
fair pricing and same store outlines in different store locations
During Covid times the people encountered here are average to below average at precautions. Staff around the same. Different selection of items that you don't find at all stores. Good prices.
This is a verry busy location. Lots of selection, great produce, meat, ready made food departments. Staff are usually helpful and polite. Line ups can get very long at the checkouts. Sometimes hard to find items in this store but the store carries a very wide variety of items including clothing etc. Wine store and mobile shop also located here
What do you expect.good prices not super clean
Selection varies each week and the produce section was kinda gross, a lot of things were getting very close to expiration.
The pc optimum points plan isn't as good as before but it's still free money. Good selection.
Store wasn't insanely busy like other locations. Made shopping experience more relaxed.
Store is always very clean, cashiers always very friendly, very well laid out
Everything here is amazing except!!! Look at how lazy your salads are Superstore.. do you expect people to eat onions like this in a salad? ????????
May 22. 2018 .. Diesel fuel on the ground by the diesel pump. Asked the lady attendant if she could clean it up and was told it wasn't a big enough spill to break up a spill kit. My reply was what make you say that and her reply was. I've been here for six years and it's not enough of a spill to warrant attention { bad attitude because any hydrocarbon spill demand prompt attention and should be cleaned up ASAP]. Floor dry is what was needed. I don't like getting diesel fuel on my shoe and tracking the diesel in my vehicle. Very Poor attitude toward cleanliness on the diesel spill..
Some items are cheaper others are not. When a product runs out on shelf they don't restock on some items for unknown reasons. Bright and clean
Only a quarter of the employees wear masks in this store. Most wear them under their chins. And don't ask for help because it makes them angry.
I like deli meats
Good staff but always missing a couple of items that I needed.
Actually has enough staff and help in the store instead of some stores in the area where the only help you get is when the employees follow you around to make sure your'e not stealing.
Bright clean and new. Huge variety of dry goods as well as food stuffs. Wine is also available if your pallet includes B.C products. Parking is very good both underground and above surface. Good access to local roads. Make sure you have a loomie for the cart.
Always seems understaffed; in addition to that they don't help in bagging your groceries for you creating a delay and making customers feel rushed at the end. Carts are outdated in that they require loonies which is also an inconvenience considering this is a new location.
Everything is overpriced, and they never have enough cashiers on, so the line ups are very long. Also they do not pack up the groceries for you which makes you feel rushed.
Didn't see one Canadian flag the entire time I was there. A little bit suspicious of you ask me...
I have been to many Superstore locations and this one is one of the cleanest ones. Everything is stocked nicely and well organized. The selection is also great.
The manager of the Meat Department was hugely helpful.
Very good supermarket. Lots of stuff and reasonable. Something for everyone.
The parking lots is always crazy, and the store is intimidating, because of the high shelves. And the layout is confusing. I avoid shopping here at all cost.
I really enjoy the lay out of this superstore and the prices. But I've noticed the last few times in the dairy department that nothing is being rotated. Twice in a row I bought expired yogurt (my fault for not looking at the dates or keeping the receipt....both expired over a week) and when trying to find cottage cheese, over half were dated November 2 (it was the 12th when I went )
Great deals , welcoming staff and unbelievable customer service good job guys
Good store..clean..but they need at least one more express lane and more tellers on in the evening
Terrible place to shop. The Manager of the store only cares about profit. Customers are treated poorly. Always large lineups. They prefer that customers use the self checkouts. Save on labor costs for larger profits. Employees are overworked. I prefer shopping at Metro
I like superstore for their strong brands giving the shopper lots of options especially for simple ingredients. They generally have pretty low prices across the board in my opinion even the president's choice brand. I'd pretty much just say superstore is like Walmart on crack.
I fou d everything i was looking for. Very good prices
Typical corporate conglomerate sucking the life out of local businesses. I only go because the ICBC (another terrible corporate conglomerate) is open 7 days a week till 9 PM
Clean store friendly staff lots of parking very small organic section but well stocked.would get more stars if more of store was used for organically produced products and local suppliers.
Great prices little busy at the checkout but helpful friendly customer service
It is not one of our regular stops. When we do go, it is clean and well stocked although priced are a bit higher.
The only reason i am giving a 2 is because customer service replaced my rotten beans. I use the service click and Collect Super Store. I loved it.used it weekly. Thursday night i noticed i was missing 3 items so i called(it could happen i was not mad) it was late i get it so they told me to call in the morning. Ok , call in the morning they told me they where to busy to deal with this to call back later.. ok... i call speak to someone she was very nice saying no problem what time you want to pick them up. Time comes i call they tell me there is a car ahead but they will be there right after with the items i payed for and was not given to me. I wait i wait i wait 3 cars pull in all get served before me. 40 min later i was going to call back feeling pretty annoyed at this point! I see a young man coming out wiTh a bag ok that must be them. It was! He said smiling you got a bigger bag of green beans nice and fresh! Smiling walked away. I said humm ok i looked at my order to make sure all is there . The beans where rotten!!!smelly and full of white liquid on them. My son even said YUCK ! I guess they where annoyed that i was calling for my items. Customer service felt bad they replaced my bag immediately THANK YOU! But unfortunately i don’t think i will be using your services anymore i will go somewhere else that offer online shopping and pick up. That was very rude and the person needs a lesson on customer service. Or perhaps find another job that does not involve customer service.
Huge selection of food, including international types. And the self checkouts are helpful to divert lines and for those who need a break from social interaction once in a while, like me. (Read shy and intorvert)
Love this store, but wish it was one of the bigger stores. That way we'd have everything we need there.
Staff are always very friendly and helpful ????
Good store. You can get everything there. Reasonable prices for this era
The store is beautiful and well stocked The most impressive were the prices Significantly lower than competition.
The place is huge,prices are high on meats, not a good place to shop if you are on a limited budget. The one item I was looking for was a large 2kg tub of margarine could not be found. It took me 3/4 of an hour to try and find it, only to find out they do not carry it. You think they would!
Clean and safe to walk around. Had good sale at the weekend. Didn't know it was tax free day.
This store is wonderfully stocked, clean, and has friendly, well-informed staff. Great prices, and product selection. Under normal circumstances, this store would easily be 5/5. Used to be my favourite place for weekly shopping for a household of 4. Unfortunately, they are not taking covid19 precautions seriously enough. On my last two visits, multiple shoppers are not wearing masks, and being allowed to wander the store and cash out alongside people trying to keep themselves safe. Additionally, one cashier isn't wearing a mask while cashing out customers, which will only encourage more customers to go mask-less if they see employees allowed to not follow policy. If the store was serious about protecting the public's health, and the health of their own employees, these people would be denied entry until they complied with the mask rule. I do think this is one of the best stores to do your weekly shopping at during normal times, but cannot say they are taking customer health seriously enough during this pandemic with what I've seen during my last two shopping trips.
Bad experience with a birthday cake I ordered. Wasn't very good. Seemed stale and icing wasn't good. We didn't eat much of it and I threw most of it out. I shop at Superstore all the time but maybe I won't use the bakery much anymore.
your store sucks not only were you out of vernors for the 2nd week but I couldn't find paper plates or freezer bags or anyone to help me I've shopped loblaws for the last time
Just bought a 10'x10' TerraGear offset umbrella at superstore then found out they don't sell the heavy bases for them WHY? Should the whole set not be available there? How inconvenient to have to search around for what could be bought as a set. The umbrella is great--just disappointed that base was not available too.
I like that they price match so I don't have to run around town to save $. Collecting PC optimum points is an awesome loyalty incentive. Produce is getting better than it was. I also appreciate their Asian aisle products. Employees are also friendly. Don't forget to grab a free cookie from the bakery for your little ones!
Great store for groceries. Produce nicely displayed
Very disappointed with my most recent visit to find out that not only is our Superstore no longer sanitizing their carts, they don't even have the decency to post a notice to advise that you need to clean your own. Very disrespectful to your loyal customers
Great prices and a great selection of organic and natural foods. Convenient walk in clinic and pharmacy in the store too :-)
Price matching is a great feature. Shelves not always stocked. Service is NOT courteous or friendly.
Click and collect awesome. Has a large selection of quality produce and house hold items under one roof
Typical Superstore but the aisles can get pretty crowded with stock and confusing to find items. Staff are hit and miss between helping you and just not wanting to.
Like the store not the line ups at casher / express orders called hung up on twice put on hold 3 times which went to the store directory ????
Love shopping here! Love how clean the store is and I'm able to find everything I need! I can ask anyone on the floor and they are able to help me with all of my questions. The only part I'm never a fan of is going to the cashiers.. I always remember to check who isat which checkout because I haven't always had the best service with some of the cashiers. Some of the ones who've been there for awhile will have their light on but nowhere to be seen and the other cashier have made me wait at that till until that cashier finally shows up (they should just shut their light off if not near the till). Also, I tend to buy multiple cases of water at a time. I've had some cashiers make me pick up each one individually to scan(when it's all the same cases of water) ..while others will have a code at their register and punch it in without me touching the water. I think all cashiers should be on the same page. I usually price match or I would always go to self cash outs. I always go to self cashiers if I have nothing to price match.. I still rate it 5stars because I really do love this place. I just look ahead to see which cashier I'm going to so I can be sure to have the best experience
To tell you the truth I was not impressed by fresh meat went in for some New York steak and could not find any that did not lookfull of gristle they all looked like the ends of a striploin very poor indeed really I am not impressed with super store at all
Its a grocery store. All tills open on weekends! Even when they aren't, i still find it fast
I do most of my shopping here and for the most part it’s a great store. I do however feel like some of the staff don’t like their jobs and it reflects in their “customer service”. Specifically, it’s some of the ladies at the “customer service” desk and the older short woman who was working at the self check out cash today (she is ALWAYS rude). It’s very sad the lack of soft skills in some of your staff result in a negative raiting of your store.
Nice place. Competitive price and I loved shopping here
Only giving 4 stars because it was TOO COLD in the store!! Also they're still making you put a dollar in the cart to release it -- come on! Other than that I got everything I needed.
Nice it's in the neighborhood, can always find a great deal!!
Rather than standing doing NOTHING help out! I understand Covid has changed things up but today while in store I watched an elderly lady pack her groceries and she took a very long time which holds up the line. I also take a long time because I get a ton of stuff but the cashier literally stands around doing nothing, waiting for people to finish bagging. Why not assist? They are already touching the items when scanning. Is it really that hard to put it in the bag that is being paid for anyway. A little help goes a long way. I would have helped this lady if I had been allowed. I'm not really impressed with this practice.
Good prices and selection on seafood.
Long waits in checkout line, found everything I was looking for.
doesn’t matter what day you go the shelves are never stocked. You cant trust anything on sale. It seems everything on sale is defective in some way. From soap to being a weird consistency and not doing the job to chips that are over cooked. It used to be back in the day a sale item was the same quality for a better deal. Pretty disappointing.
Always a long wait at cash.
Contrary to Google Search, they DO NOT carry either Apple Butter or Oyster Crackers. Was told by one of the managers that it they don't sell a certain amount of product within 90 days they de-list.
They are over priced I bought one item somewhere else for 3 dollars cheaper. Most if the items are more expensive then most stores
These stores could be so so much better if they improved staff and customer service.
Bad customer service, difficult to find stuff and even the store employees dont know where it is half the time. Just highschool students
I suggest using the self checkout lanes it is quick and no hassle!
Amazing selection of gluten free and specialty foods. Will always go back
They had Pillsbury pizza dough when save on didnt..and for that, I will forever be grateful
Always friendly staff
Very large selection, good prices.
Always loved this superstore. Quiet, lots of cashier's. Always a great place to shop.
The rude cashier showed her picture of the prices at the shelves she refused to correct the price claiming it was wrong item and it was not she just didn't want to do it she was in bad mood, and she was not helpful in price matching.
Cashier was so helpful fantastic customer service
Superstore was clean and friendly staff.
Favourite place to shop for groceries , pretty well the most competitive pricing in Sudbury comparitively speaking. Bakery and deli very good . Lots of selection at salad bar.
Absolutely loving the grocery pick up! Super convenient, easy to revise shopping list and shopping intelligently made simple. <10 minute wait and friendly employee loads groceries into vehicle. Brilliant!
This Superstore has an accessible location, friendly staff and an excellent online ordering system. The option to pickup groceries helps lessen my community contacts during this pandemic. Love it!
deli , frozen foods etc. online shopping where you order food then you pick up your pre paid items @ designated time slot. underground garage.
There prices between the shelves and cashier are wrong and they are the worst in refusing to price match . Very rude customer service too.
Generally good prices and selection of groceries. Not a big produce selection.
Went in today, April 5 at 4:30 with a list of 8 things, 4 of which they did not have. Asked a young man in the meat dept why no ground chicken? He said the same thing they said in the other aisles, hard to keep stock in the pandemic, shrugged his shoulders and walked away, no sorry from any of them. Left the store and went down the street to Food Basics, they did have everything I needed including ground chicken, they also had the bread I usually purchase, its 1.98 at Food Basics, and is 3.98 at the Superstore. Also want to point out, they do not disinfect the carts after use, they tell you to do it yourself, and approx 15% of the staff were not wearing masks. Extremely disappointed with this store, and mostly with the complete lack of concern for customer service.
Good deals if you get there early
Exactly what you expect from the Superstore. Very clean, orgaized and check out options make for a quick line-up.
Limited selection of liquor but they have a bunch of the standards
Clean, well stocked store with fast checkout
Same as most superstores
Great variety and unbeatable prices make this grocery store chain the best in canada
It's ok, the washrooms are always a disaster. Cashiers are nice. I've had staff members lie to me and some who work their tails off to help find a product.
Always lanes open, self serve is quick and easy unlike some stores where assitance is needed almost everytime. Prices are a little higher but with pricematch(I use rebee app) you can get what you need at a reasonable price.
I have had no issues in this store. It is clean and tidy and carries most of the items that I use regularly. The staff is helpful and for the most part polite.
Disastrous shopping experience. The selection is vast but the staff are rude and curt about their specific social distancing procedures, which are not clearly signed. How is a walk-in off the street supposed to know where to stand in line? Would not shop again.
Please note that this SuperStore has decided to not honour returns, even if the merchandize is in its original packaging and is accompanied by a receipt. They are saying the product is contaminated. If this is the truth, then everything in its store is contaminated because it came from somewhere outside of its facility and had possible contact with COVID-19. This is a cash grab and has left a child with duplicate birthday gifts.
Check the 10 for $10 deal . Sometimes better then 1/2 price
This store had some serious staffing issues, I was considering not even bothering with them anymore, but they stepped their game up big time. The click and collect actually picks you good quality items, the people who bring your order are nice and funny and bring you treats some times, way better than it used to be. I used to use their list of items that were unavailable as a grocery list to go inside and get myself... it was a bit pathetic. But it's changed. Very happy.
They've done a lot to cut down the line when paying. The produce and meat I choose from them is always to my expectations.
Clean place, great selection
The continue to have a good stock of items. What stood out most though, yesterday, March 19th around 4pm-415pm was the employee helping with the self checkout. She had a black vest on and black rimmed glasses and despite stressful times she was so kind and extremely helpful. She offered help carrying my pack of waters and helped scan it and made a great effort to keep things running smoothly. A lot of time there is no help so be found in the self checkout and you have to wait a while for assistance. I wish this lady had a name tag! She was great :)
Had an experience today that has never happened before! Water sprinkler was damaged coming from store room near meat department. We heard it go off. Had to leave our grocery cart and go outside and wait. We waited over half an hour and ended up leaving without our groceries. I asked an employee when can we retrieve our cart and pay for groceries. We were told that the employees were gathering their belongings and were being sent home therefore we were not getting our groceries after waiting over half an hour. The only damage was near the meat department. Why did they not tell us we were wasting our time waiting ? I think that could have been handled much better! Not impressed today!
Great food and awesome staff
Places that make you go hmmmmmm? ????
Good size store, has most things at reasonable prices.
One of the bigger grocery stores in sarnia. Has all amenities. Including beer, pharmacy, and clothes
I was sold a bag of rotten potatoes here, but they refunded it no questions asked. I was very surprised with how easy it was. I was expecting a lot of pushback that never came.
Prices are very good but the store is SO large that I find it overwhelming, so I usually go somewhere else. Bring your own bags and bag your own groceries.
I would like to review Sacheen Mankiller's review. I'm pretty certain you should just stay home! Are you seriously suggesting that stores should now accommodate personality issues such as introversion and anxiety? And, how is it any business' fault if people walk in front of you in a busy parking lot? After 7 months of pandemic living most sensible people are fully prepared to take care of their own safety as these businesses can't afford to pay someone to stand at a door just because you don't want to wipe your own cart or because some folk aren't 6 feet apart. They are a shopping centre not a daycare. And it's my guess that the parking lot is busy because this is a great place to shop, oh and maybe because this isn't the only business the lot accommodates. Judging by your non-nonsensical review I think your assessment of the sandwiches is likely to be suspect as well. Also, I saw your other review of a fast food joint, you are likely never to be satisfied. Have a nice day.
For a store this size, one of the worst produce departments I've seen. Plus, their COVID19 precautions while entering the store, are very lax, in comparison to other grocery stores.
Im only rating this a one because thats the lowest i can rate. But if i could rate it would be a -10. They owe me 270 dollars this has been ongoing for5 weeks. They lie to me and refuse to resolve issue. This store sucks im so done with them. Theres more to come. Tomorrow
I use to be a sobeys frequent shopper, but now really enjoy it here. Produce is always fresh, lots of selection and new things to try. Cashiers are always friendly
Terrible. The set up for cashiers doesn't work properly. Lots of shelves empty. Produce price labels are deceptive. Big Canadian splash at top of label but read the small print, to find foreign, or even worse, multiple foreign sources identified. Where did the produce actually grow?
Love the shop and pick up but I always seem to wait what seems like a long time
We love the layout and it's easy to find your product.
Its great because of shopping for your items your exercising at the same time from one end to the other just for looking for your items.
First time shopping there. Took a while to figure out the layout. Aisle were wider than other grocery stores. Inventory was good and prices were cheaper than Save-On and Safeway.
Still have to dig around to find the dollar for the cart to shop and cashiers are often busy talking to themselves. But it is new . Selection of veg are not the greatest
I'm very happy that super store opened up here. Great store. Great prices. Great quality.
Store is pretty good BUT the bakery is pathetic. Same old stuff everyday.... most of it must be given away since they order in so much from third parties but never have enough of what THEY should be baking. They must be losing a pretty good buck on bakery operations.
My favorite grocery store because anything you need is there
Great store! Has everything you are looking for and more! Quick service!
It's almost to cold to shop here for me. Literally if I forget my sweater in the summer it's like shopping in the frozen section the whole time. Good sales most the time though.
I usually shop in-store, but was feeling under the weather so I ordered pick up for the first time. When the concierge on duty asked about substitutions, she was unable to answer questions I had about them because apparently there had just been a shift changeover and she didn't know about the products that had been substituted. I gave the kid packing up the groceries 2 bags to pack them into and he carelessly packed up one bag then just tossed the rest of the items into my trunk and threw the second bag on top. I get it, you guys hate your job.
One stop shopping at it's best. Great place to shop
Five stars for the store manager, pleasant, helpful and genuine, unlike most stores in north bay, nice to shop here. A lot of empty shelves and fruit was sad, but otherwise good with lots of different variety.
Enjoy watching people fight over toilet paper
The store is a little confusing to navigate but their products are high quality and their staff is very friendly and always willing to help!
I did a curbside pick up which was speedy and easy!
It's OK. Staff are decent nothing to brag about. The store is clean. Nothing to light up the eyes. Prices are OK. Havent had any bad experiences here though.
We were looking to buy some driveway sealant. We've never done it before so we wanted to ask a few questions. After checking several isles on either side of the one we were in, we could find no one to assist us. what ectra stuff we would need ie roller, brushes, cleaning etc.
Too spread out and flow of the store doesn't make sense. Have to walk all the way to customer service to get a basket which doesn't even carry well. I've been to Independent grocers down south and they are more modern, renovated and present way better. Some staff are polite but in my opinion others have been there too long and provide poor, unfriendly customer service.
Big store....needs to stock shelves more often.
Staff was very helpful
So many choices from food to clothing. Open demo 7 to 11. Underground parking is great as well
EXPENSIVE gas! Why is the gas 8 cents more expensive here than the 137 ave superstore? It has been like this for a month. Everything else in the store is fine. The in-store bakery could bake some different loaves of bread rather than boring French bread. The supermarket prices are the lowest in town (except for H & W for produce)
Was able to find things that my local Superstore doesn't carry anymore
Best grocery store
Nice store
Great place to shop. Clean and well organised and the staff know where and what most products are. My favourite grocery store only because sunripe is too expensive
I shop here 3x a week. No issues and smooth in and out. Rarely long lines.
Always great service but tonight was outstanding. I had left my wallet in the store and did not realize until after 11pm. I called the store and they were closed. I selected to talk with the night crew. Rod or rob Hamilton Forgive me If the name is incorrect answered. Not only did he go to the parking lot to see if I left it out there. He was able to contact the the lady who runs the cash Jackie and located my wallet. I tell ya that eased my worries. I hurried to the store after the nice man told me where to go to retrieve my wallet and to my surprise that same man and Jackie were sitting outside waiting for me to arrive with my wallet in hand. If that is not going above and beyond for the customer. I don’t know what is. Thank you to you both for saving my day/night. You two are the greatest and superstore is lucky to have the two of you on their team :)
just wanna let the manager know, there is a cashier lady around 50 years old with red hair, she always talk too much with people, but doing nothing! she is wasting our time!
So much to choose from,lower prices, all your needs in one place,.
Upon a recent experience at Superstore I am giving this location a 1 star wish I could give this location ZERO. As I was in the meats section I can't believe what I witnessed. Staff being bullied, and SCREAMED at. First off, doesn't matter if there were any customers or not highly unprofessional and degrading of her. Disgusting, rude behavior coming from the supervisor or manager she should be ashamed of herself!! If this is common practice for employees SHAME ON YOU. It does NOT make you any better just because you have a different job title. You are not entitled to be so impudent. I feel bad for anyone who has to be in her presence. And you thought Walmart was where you witnessed trash??
Well stocked and friendly staff.
Dairy will barely make it to the best before date in summer, seems no problem in winter months, maybe they leave it on their shipping dock when trucks deliver, then eventually it finds its way to the cooler. Also, is it too much to ask that employees leave the premium parking stalls at the front of the store for patrons? I cannot believe that this is not the store’s policy.
Great staff and excellent store overall.
Nice and clean, but the meat is terrible
Pretty varied selection and never long lines.
Firstly the management at this store is not great. Secondly this new app they have gone with to deliver your groceries in this time of need is terrible. They cancelled my order that I placed over 5 days ago with the store only having 10 minutes left to possibly attend the store and get my groceries. Fyi the location is at least a 12 minute drive from my home. I verified and allowed the deposit of 220 to come from my bank. I am so dissatisfied in the service not just for this online event but also at a store level.
Very comfortable store to shop at People tend to be friendly and helpful As are the staff
Best supermarket in town the cashier Jenny Radu was very polite and helpful she really knows how to make you welcome I love shopping here . Happened again cashier Jenny very helpful and polite always smiling and willing to make you welcome every time when you shop at this store 2 thumbs up Jenny keep it up
Had a lovely attendant simran who was a pleasure to be around and helped me with the self checkout. Thank you Simran!
READ THE FINE PRINT! PC optimum points are a huge scam. YOU WON'T GET THEM. I did call and they told me read the fine print! What a waste of time!
Fresh produce. Only problem is the staff doing the on-line shopping for others is that they when they park their huge carts in the aisle you aren't able to get near anything. I have asked politely for them to move the cart so others can also shop but are ignored!
You know, for a grocery store, Loblaws is actually enjoyable. Large spaces, well lit, doesn't smell like sour milk... They even price match so you don't have to be seen at no frills.
My. Go to shopping place. Always clean, lots of parking. But always have to keep an eye out at checkout. Several times things would show up without the sale price
Always fresh
There are always good range and bargains at the superstore for anything you need. Winter boots 25 percent off and no tax this weekend
I shop at this store on a regular basis and all staff have been great with finding product and the till are usually all open
This IS our store. I personally like going early in the morning before work, partly because it can be very busy at peak times but also like to get in there before any sales items get slammed. Great store though, price matching is nice as well... keeps me going back
I am always able to find the products I need at the best price. There is always a great selection and great customer service. Thank you!
Best place to grocery shop in St Albert!
Probably the best crocery store in sudbury ! they understand people who may have trouble breathing and don't try to discrimante you with their mask nonsense. love the staff...every week i find a good deal on something .Top notch !!
my wife and I have used click and collect since June of 2020 and we were very impressed with the customer service and quality of products given to us in our orders. We have noticed a huge difference in our orders over the last month though, as well as the customer service. we have waited longer than ever for our groceries, both noticed how short staffed they are and lastly noticed how stressed the staff seem, leaving us with the impression that the customer service is not good anymore, or that the click and collect does not have enough employees. Not sure what's going on with click and collect... but its gone down hill.
Nice easy to get to location near the Henday. Does not always carry the same items and so if you get used to using a specific product, you may have to shop around to get it. Staff there is always pleasant and helpful.
Always clean and well stocked. The staff are friendly.
Very wide selection, decent prices.
Very busy because of Christmas shoppers
I always shop here. I sometimes make enough points to pay for next months groceries.
Have stock on shelves. Sale items are available not empty. Spacious for distancing.
Clean, sanitized. I started shopping at superstore just because of that. No more Walmart for me.
Love the 7cents a litre rewards back towards groceries and for the most part very competitive prices.
Absolutely hate it when the clerks hover around you when you're at the self checkout. Not everyone is there to steal something.
Awesome friendly customerservice and great selection
Often higher prices than things should be, ALWAYS long busy checkout lines, they need more cashiers. Now they have COIN CARTS! Will never ever pay for a cart to shop in a store when I can go down the street to Food Basics and use carts for FREE and the prices are better for the same product. It almost seems like they are trying to run the store out of business. They lost my business a long time ago
I hate bagging my own groceries. Therefore it was just OK.
A bit pricey compared to everywhere else but always fresh. Sometimes rune out of groceries that you are looking for.
Be cautious using the online order. Started out good but just got sloppy. We’ve received expired chicken multiple times now. Produce selection is terrible usually half rotten or the stuff that is picked over. Last order was missing multiple items that we paid for. Got a carton of eggs and 8/12 were broken. My advice don’t use the curb side online order. Overall the store isn’t too bad it cheap but the produce selection is awful
Nice grocery store with great selections. Ample parking space, parking lot and underground parking .
Its a good place to shop..
I love this store. They have everything. You can get groceries, flowers, plants, books, and clothing and so much more.
Store manger is rude and ignorant. Yells then denies everything. He's not the only problem in the store either, other staff are rude to people over the phone as well. Threatens to call the police whenever anyone says they'll call the labour board.
Prices were great, but cashier waited forever for a price check for package of luunch meat. Other cashier was asked to go check and she made some comment about she never hurries. When supervisor was informed she just shugged her shoulders. We waited at least 10 minutes and the lady that was waiting for the price check had already packed all of her groceries.
If you like putting your groceries in the bags yourself this is the place for you.
Prices are great, good availability of products and food Eric.
Great selection of food and great prices as well. Usually save going here than other grocery stores.
Poor customer service when it comes to the deal of the week. I purposely spend 300 bucks this week to get the freebee. Only to find out the product is out of stock and the substitution is garbage that I don't want or need. No effort to make any similar substitution to what I was originally anticipating. I'm very disappointed.
I Always find everything I need. If I can't, there's enough staff around to help.
Cleanest and most organized Superstore I've ever been to. I always enjoy shopping at this location. Keep it up!
This is a great store and always well stocked with enough cash registers open Unfortunately expect the prices to always be going up but that's the same as any grocery store. What do you expect from a Canadian company who was given $12 million in freezers from the Trudeau government?
Best grocer in the area, prices are great, checkout is fast, people are helpful. I choose them everytime.
Love the location. Lots of parking. The only thing holding back a full 5 star review is that this location does not do online grocery shopping!! I really hope that changes. Also I find it lacks an electronics section in the store.
Quite disappointed with this experience at the Sudbury location. Bought an oven safe dish and after a month, the glass top cracked. Brought it in to replace the lid ( unfortunately didn't have the receipt or box but the PC logo is clearly marked on the item) and was told that there was nothing they could do and to call Presidents Choice directly. We only wanted a replacement lid and, as I work in retail customer service myself, felt this was unacceptable. Not happy with the Sudbury location level of customer service.
I was employed here and as an elder I was degraded and abusing expressions were used on me from the manager. Not only that I was told to push something that was too heavy. I learned I wasn't the only one this happened so this is an unaddressed issue that has had no disciplinary action put to it. The very fact that I was hired and without knowledge that the hours given to me were small. This is a disgrace to humanity!
Good and fast service
Have had food delivered from here, picked up food and went in and shopped. Delivery is a difficult one because they have to substitute other things if they don't have the specific thing you want. It is a really good store though and I would definitely recommend it to anyone.
No one in the department, then no one at customer service, then self serve girl was rude and miserable, then she paged someone who never came and was even ruder. I guess that's how it's done with Loblaws
Prices are the same as everywhere. Quality of the products are poor.
Just found a 6 inch blonde hair in my fruit salad !!
I prefer to shop here than at their competitors. It's a one stop shop: groceries, bulk foods, wide variety of organic goods, pharmacy, drugstore, clothing, house/kitchen wares, electronics, bakery. The prices are lower than most competitors. Great affordable place for families to purchase groceries. Never had a problem returning an item with receipt.
A great place to shop, and the best crusty French bread! Good selection in their wine store. Just too bad they don’t include their flyers in the Peace Arch Times for the White Rock area!!
It's a typical Real Canadian Superstore lots of choices and good prices.
I like this location. Always clean and well stocked . I'm not a fan of self checking.
The outdoor parking lot at the front of the building is convenient with multiple parking options and the standard stalls are generously spacious.
This is my go to! They have a great selection with good prices.
It is a Superstore so the prices are great...but Covid measures are non-existent
Was good in and out got everything I needed
Good selection sometimes the carts are junky
All lanes were opens. Paying was quick and efficient.
Much cleaner superstore and more organized. Most of time you find the items you are looking for and staff is extremely helpful
Selection is amazing! Grab your groceries, a good to-go dinner, some clothes and housewares all in the same spot. Yes, they do have great sales. Overall, a but more expensive than other local supermarkets. But the cleanliness and COVID practices feel so much more secure than other spots.
Great store to shop. Low prices clean and well laid out. Way cheaper than Safeway and save on foods in the area. I shop here multiple times a week. Staff are always friendly and willing to help. Great store for the area. It is only going to boom with all the new homes been built in the area. Weekends this store is busy so if you shop on weekends be warned it’s worth it to save hard earned money. I really enjoy the seafood department which is great and is always really fresh and reasonably priced they also have live seafood like crabs and lobsters as well as mussels oysters claims which saves me money as I used to go to seven seas by far way cheaper !
Used to love this place, but it has gone downhill in terms of customer service. Since the renovations and the new layout, try finding someone to ask where an item is located. Also, the new self serve checkouts are horrible. Get rid of them and add more cashiers. Speaking of cashiers, an honourable mention goes out to Kerri. She is always so polite and friendly and well kept. Always a smile on her face and interacts well with customers. Very witty sense of humour. I have seen her get disrespected by rude customers and she handles herself well.
Don’t ever go to the BCLC lottery in their store, old lady with rude attitude, if you don’t wanna work there then quit the damn job. Won’t ever go there and buy lottery again
They don't hire enough cashiers so you're forced to use self-checkout if you want to be out of there quickly or wait sometimes over an hour to get cashed out.
Great selection of produce and dry goods.
By far has been the worst superstore, or grocery store, I've been to. I understand it's a new store but they consistently are out of simple items like chicken and I constantly have to go to another grocery store after shopping here. The staff are even worse unfortunately. I have encountered numerous rude and unhelpful people. When I ask where an item is located they don't know and are not willing to help. Very disappointing.
Expensive but nice staff and convenient everything is easy to find
This is one of the worst superstores to shop at in the region. The store manager is brutal to deal with, his staff are poorly trained and this location is just poorly managed. Go elsewhere and save yourself a headache.
Our family favorite grocery store. Always shop here....good products friendly staff.
Great new store! Superstores (the four I shop in) really need to check that all items are priced properly to many items have no on shelf or the shelf price does not scan at the register.
They don’t make the line up where you bag your own groceries very clear. Maybe some signage would help to avoid confusion!
Great produce! Always fresh!
Shelves were well stocked Lines moved quickly
I'm so sick of seeing stuff advertised in flyers and them being out of stock the first day of the sale already.
Found all of what i needed clean produce, fresh.
You'll need a loonie if you want to use a cart. I didn't have one the other day, so I only grabbed the necessities and left once I filled by hand basket. …
Great service.
If going in the store, it is clean and well stocked. However, if using PC express - as convenient as it is - the manager is very rude and abrupt.
The staff are great. I still don't do my own shopping and PC express is awesome. It's the way to go if you are a senior or have a disability or for any other reason. I highly recommend Superstore
Love this place! Not really but it is my favorite Superstore, it's clean, always friendly staff, helpful, even the other customers are friendly. I like it so much I come back every week! ????
Facility is OK for a grocery outlet. Service sometimes a little slow on the cash registers.
Good selection for pretty much everything and good prices. I do most of my grocery shopping there and will continue. I've had to wait at the deli and seafood section sometimes for so long that I end up up just giving up. I leave not because it's too busy but because no one is even there to help. I have found that the couple of times I've got chocolate covered almonds they taste like soap, so I avoid the bulk section.
My rating is based on my total shopping experience. I had looked in the International Food Section for water chestnuts but could not find them. Made an inquiry on where I could purchase water chestnuts with a stock clerk to go over a couple aisles and "should" be 1/2 way up the aisle. I guess completing a conversation with his co-worker was more important than finding the product and completing the sale. I asked for clarification on the aisle number preceded to that area and did not find the product. When I first entered the store noticed that this weeks giveaway was a vitamin combo pack. Almost every aisle reminded me of this bonus with clear signage indicating the bonus. My surprise when I checked out was frozen shrimp in a chest in the ticket kiosk area. I did not shop to get the bonus, but was disappointed in that with all the signage still in place that they would still be giving out the advertised special. I like the prepared foods, enjoy the variety of groceries offered, good quality on garden produce, so outside the 2 events described above the rating would have been higher!
I don't analyze and compare prices from different grocery stores in a significant amount of detail (who has time?), but I've found that this is probably the cheapest place overall for groceries in St. Albert. Their personal care and deli sections have great selections - they really stand out to me. I'm not always crazy about their produce though - usually it's solid but there have been a few times I've seen some not so fresh looking produce items there. This won't matter to everyone, but I find their selection of coffee to be really disappointing given how big the store is. At first, I didn't care for the new interface on their self checkouts compared to how it used to be, but I have now gotten used to it. Not that it affects my opinion of the store that much, I should add that I can't stand their parking lot. The staff are friendly and they have a good pharmacy too. Overall, a pretty good place to get groceries.
Great cashiers, friendly and efficient!
Love shopping at this place..nice staff and service
August 4th, 2020. New to the store, I asked a young woman in a Superstore shirt, who was walking along in her own world, “Excuse me, could you please tell me where the Baggies are.?” She looked at me with a rude look as though I had interrupted her, and kept walking, staring straight ahead as she flung a hand out saying “Over there.” I looked to see where “over there” was and she continued walking through the swinging doors for employees. I couldn't believe that a polite, retired lady would be treated in such a rude manner. I wish I had caught up to her and asked her name. She was slim, tall, young with light brown rather messy hair and should have been trained in giving good service at a large, near new Superstore. .At proximately 1:00 PM in the afternoon she did not give me a good impression of customer service. I am not sure I will return.
Great location. Friendly staff and easy to use self-checkouts. Has plenty of parking both above ground and under ground - decent food prices!
Neat and clean. Lots of staff around. Shelves stacked nicely. Return customer incentives and not expensive.
Prices have raised dramatically and not worth the hassle for no saving.
I never actually go into this grocery store. I always order online and have them deliver to my car. You cannot beat this option. If you have small children it can be a process getting groceries especially near a holiday like Easter (candy and goodies everywhere). For the pick up charge fee it is worth skipping all the mommy can I have this questions, potential tears when you say no and missed nap times because you were longer than anticipated. We're all happier when I can over after everyone is sleeping and pick up without setting foot in the store! Grocery shopping the way it should be...easy.
Really good prices and food items that you can't find everywhere. Can save anywhere from 10 - 20% compared to other food stores.
It is really good and have all kinds of items may be the best store i have been to
Cashiers were busy talking amongst themselves
I love going at this store. My family and friends goes here all the time we don’t have a problem shopping in this store. Everything is affordable and most of the employees are friendly especially the new young lady at the apparel section she’s just the sweetest. Well her manner and attitude reflects her pretty face. I’m not sure if she’s a filipino or mexican or spanish but she’s awesome. I Hope the manager will find more like her and replace all the other employees inside the store that has an attitude. Some of the employees were stupid you already smiled at them but they just look at you as if nothing happens lol.
I always have a great experience at this location!
Variety, fresh produce and we had great customer service.
Has most everything you need at great prices.
I'm a full time student and tried the PC Express pick up today to save time so I could focus on my school work. The person on the phone was very pleasant to deal with. However, the individual that brought out my order after about 15-20 minutes was pretty rough with my bags while loading them in the trunk. I wanted to think that maybe it was just going to be a few bags because they were heavy, but I watched them basically toss the bags in one at a time. After he left I went to check the bags and close my trunk, and it was obvious they were just chucked in there, including the milk which was on it's side (and those tend to leak if they don't have the seal). It felt pretty disrespectful. I'm a student and work hard to be able to support myself, and to have someone throw the groceries I bought with the little money I do have without considering the possibility of items being damaged, etc., is frustrating. I appreciate that the fee for this service was waived, but even so, I won't be doing this again.
Excellent selection of vegan products
Great variety of food at reasonable prices. You can find pretty much anything here. It is a big store though, so be prepared for lots of people.
I was very happy when I went shopping. I was like a kid in a candy store. They have a very nice selection of gluten free items. I was excited to find gluten free waffle cones. Hooray now I don't feel left out.
Always shop hear. Staff are great and I usually never have issues. The one time I accidently bought spoiled milk I brought it back without receipt and had no issues exchanging.
Great food selection and amazing baked goods
I am pleased with the stores supply and constant restock. I am not a huge fan with the customer service table. I have been neglected time after time and will never be treated nicely. I am a pleasant customer and never cause or start anything, however, one time I tried to return a product I have just purchased in front of the customer service table and was told to wait 45 minutes because she was “busy” she then proceeded to walk and joke with another coworker upstairs minutes after.
Decent store. Staff are friendly and do their best to help. Shopping here is generally an excellent experience. The dairy section could use more attention, but overall, a good store with good variety, prices, and stock.
I'm very disappointed that they no longer have the small shopping carts. I've noticed many elderly people who have trouble pushing the rather large bulky shopping carts. I used the small carts regularly because it was easier to navigate through the isles. I generally like this store because I can find nearly anything I need, except sometimes after a busy weekend, they can run out of basic staples...
I am NOT impressed with your Real Canadian Superstore located on London Road in Sarnia On. I have never seen such a SAD performance of customer service in a retail store in many years. Your staff all seem to be unhappy, wishing they were somewhere else other than there. When you ask questions and get a reply from your employee to the effect that your company store in nothing more than a "revolving door", that is VERY SAD!!! Prices not on shelf labels, employees more interested in shopping for your online customers and unwilling to answer questions or tell you where something is located!!! If you do not want customers to shop in your store, please just put a sign at your entrances telling them to shop elsewhere!!! What the hell happened to Loblaws??? Did profits and ignorance take over courtesy and customer service?? The self checkout at this store reminds me of being in grade school having to raise my hand to ask for things. The lady wandering around with plastic bags in her hand, none available at the self checkout???? Is Loblaws going to go bankrupt by leaving them there for customers?? Other grocery stores do not seem to have a problem with leaving bags at the self checkout. Is Loblaws special? Perhaps you take time from your "ivory tower' to address this complaint. Follow up--- I attempted to call the customer service number that I was asked to call. Called twice, sat in the que for 30 minutes each time waiting to speak to someone. Your head office is about as good as your retail operations! Congratulations you lost a customer and I will be sure to tell others about your poor customer service.
The drug store at this location is the best I have ever visited. They know you when you call in or turn up to pick up your medications. Love the service and the dedication of the staff.
Staff here are just the nicest most helpful. Must have a good manager
Great store, great employees. Very seldom shop anywhere else. Love the points system.
On Christmas eve we went into this store to buy gift cards as stocking stuffers. Our daughter tried to use one at a Superstore in Camrose and was told it was not activated. We returned to the original Superstore and after a 30 minute wait we were told that was not rang through the register as the others were. This was conveyed to us in a tone that made us feel like criminals. What was needed was an apology for the cashiers mistake not an absurdly inaccurate attitude.
Would be nice if they had more experienced staff. Nothing against the youngsters but when you need help or information more seasoned personnel would be much appreciated. Overall satisfied with this location
Advertized in the flyer a few weeks ago were store roasted, Free-From(antibiotics and hormones) chickens. I went in 5 times looking, I never saw them a single time. I asked the gentleman working in the hot deli why that was and when they usually/might have them. The answer floored me. "We only really do them when we feel like it." Is this really the best they can do? Sadly it is typical of what I have experienced there in other departments(bakery and dairy have lead to similar experiences.) Poor staff training, poor customer service skills, poor hot-deli department management and obviously poor store oversight. I gave up and now shop elsewhere.
Always has what you're looking for, stuff you can't find in other grocery stores can buy items in bulk, sometimes prices are equivalent to Costco. Good selection of seasonal items, clothing, accessories for your home as well.
Very impressed with the online pickup option!
Superstore is getting sloppy,at times grungey like. I've stopped getting the bulk of my grocerys there.
I have been a customer of Superstore for a long time- but I will NOT step foot in the store again until they revisit their COVID precautions! They were doing so well initially - the other day I was there and the behavior of the staff when it came to social distancing with customers was DISMAL! Very few were wearing masks, even though Dr. Hinshaw has said that masks are required when one can't social distance. The staff are totally oblivious to social distancing! I called the store to express my concerns, and while I was told they would follow up, I was also told that masks were "staff choice" - and that the manager I was speaking to didn't wear one by choice either. That's fine- but as an older Albertan, and as a registered nurse, it is MY CHOICE to not come into your store if your staff won't social distance, won't wear masks, and are lacking education in how to follow the public health orders! When I wear a mask I am protecting you - and when you wear a mask you are protecting me.... your staff need more education regarding COVID, social distancing, and keeping not just themselves safe with shields at the cash, but keeping customers safe. There clearly is little to no desire to protect the customers - so this customer is going to shop elsewhere! I have even changed pharmacies as I will not go back in the store until things change!
Love this store very clean
Friendly staff no short of stuff here they have joe fresh and Pharmacy .
very helpful can find what im looking for have handy cap spots great fresh fruit and vegetables they will cut meat in two if you need it
Lots of gluten free and organics.
OK for shopping Prices somewhat better than Safeway or Sobeys bue some items are not as good quality as the other two stores Is it only me but have Groceries gone up 30% in the last 4 months !!!!!!!!!
Pretty standard Superstore. Good Prices, not too busy.
I would love to give this young gentleman a 5 out of 5 rating but can't make out the name. Great service!
This place in not the greatest, but hey, it has everything. The staff are not to nice but they, there are doing there job. Anyone that needs food? Go here.
Plenty of different foods from all over the world. Sales are good too
Love this place. Number two only to Costco. Their liquor store also number teo only to Costco. They have a great selection of food and home essentials. Honestly if you do not shop here from time to time, you are missing out. Come in and check it out on occasion. It may just surprise you.
Support an Canadian owned company. Friendly staff. Had the products that I need. A very clean store. Bathroom were also clean
Will always be my grocery store. Fresh produce, meat cuts are good and I know where everything is. Great staff and don't bother me because I don't wear a mask.
I'm sick and tired of this store with the pricing and poor quality of food!!! Several times I have had to go back because the prices were different on receipt then advertised! Not to mention getting home and realizing the food is bad!!! I started shopping here a year ago because I moved to St Albert but I'm done with this store!! Please check your receipts and be sure to check the food!!!! Then I have to waste my time, gas and money to resolve the situation and believe me it's never anything but a sorry and they don't fix the issue. 3 different prices absolutely ridiculous!!! Then after this review I receive a response to call the 1-800 number,so I call I then get told someone will touch base will call me to discuss my concerns and surprise surprise.......still waiting!!!!! No worries,no more money from us!!!!!
Garden center was lovely. Staff was polite and fast.
Shelves need to be stocked better later in the day/early evening.
I was at the store on Saturday at approx 7:50. A man and child were in the store with no mask. Staff gave me a BS can't do anything excuse. This is the 3rd time I've witnessed this (at different stores) in the past while. Are you above the law?
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Best grocery store in town. Pretty clean and well taken care of. Can get crazy busy on the weekends during the day but otherwise great store. Too many crackheads in the area panning for gold for my liking. 1 star reduction
Produce is terrible with no selection. But good parking and what you would expect from Superstore
I prefer shopping at Real Canadian Superstore, I really enjoy their garlic bread, the bento box, my daughters and I treat ourselves once in a while. The prices are reasonable and good quality. Thank you for your outstanding customer service
Every staff member I have encountered has always been friendly and helpful, and I am here at least twice a week. The store is clean and organized, 9/10 everything I want is in stock.
The people are friendly ad helpful, really nice products.
They can buy everything you need
Such a wonderful selection of food and products to shop for. I will definitely go back again.
Good place to shop. Had everything I needed. Good merchandise and prices.
Nice clean RV wash. Good bnb pressure and typical time for each 2 dollars.
I like this store, I just wish they would stop moving everything around because it makes it hard to find things. Just when you start to memorize where things are, they change it again. Other than that the staff is helpful!
Nice friendly people working there . great prices. And a clean store.
Great selection, well organized. Natural & organic sections. Greek yogurt for $3.00 Love the selection of natural deodorants . It will not disappoint. Vitamin C $5.99 120 count. There are some good specials weekly.
This is a very well run, clean, friendly, and organized Superstore. Despite the fact that it is always busy, you can generally find good parking. Their carts are taken care of as well. The staff definitely go above and beyond. They ask if you need help and know where to find stuff. There are always tills available and they are quick with getting you rung out.
Always good deals happening there
Great store and lovely French Loaf for 95 cents. Clean and friendly.
Excellent variety of foods and very clean
What happened to the prices here? Over inflated prices but the selection is good.
I have been getting curbside pickup for my groceries since the beginning of the pandemic and Superstore has been amazing. They have a huge variety of food and the employees doing the shopping for us always choose amazing produce. They also offer great substitution options if they sell out of an item on my list. The app is extremely user friendly. It's also great to have them load the groceries into my trunk without me ever having to get out of my car.
My son recommended me to this store. The more I shop there, the more I like it...meat excluded. Deli is fine but fresh meat leaves a lot to be desired.
fresh produce, great prices, good service and the point system helps A LOT
I love Superstore in Sarnia because they have the biggest selection of Vegan products in Sarnia and they always have fresh produce.
Had the worst shopping experience there on New Year's Eve. Some of the cashiers need to learn basic manners. It wasn't the first time I have been ignored by staff there. Only shop there when I need something No Frill doesn't carry.
Beer isn't in a fridge but who cares when it's minus a billion outside
Better than most, they always have what I'm looking for and their produce seems to always be fresh.
Great store always clean and stocked but cashiers are not the brightest at least 3 of them I can pick out that should be doing another job...not being a cashier...can't even IMAGINE how much money the store had lost from the mistakes 1 of them had done ...just by assuming they are scanning items when probably not a joke the cashier let about 20 items go past without getting ringed up . Oh boy lights on but nobody home.
Good thing open to 11.. Will still be waiting in line.. 9pm and the checkout line is wrapped around to the back of the store. Only 2 cashes open day before a stat!! Bad staff planning much?!
Good prices and selection. Generally good service.
I like the St. Albert Superstore; friendly staff, a little less hectic than the Edmonton Superstores, and easy to get to from the Anthony Henday.
Dont even bother trying to click and collect, when I used the last available time block <7 to 9pm> my order wasn't ready till the next day but I wasn't told until I was waiting outside the store and calling to pick up my order
Great produce selection but I was disappointed with the lack of dairy alternatives. Metro is superior in catering to those on a plant based diet. Which means I miss out on PC points.
Best supermarket in South Surrey-White Rock area. Produce is always fresh and reasonably priced. Great selection of cheeses. Much more variety in all product offerings.President's Choice products are very good and reasonably priced. Covered parking is a big plus.
Amazing place to shop with best quality at the lowest prices. Superb for groceries, food and even for home and kitchen equipment
Love me those PC optimum points! They add up quickly when you shop here and gas up in the same parking lot as a liquor store. Pretty much a one stop shop for your essentials. Staff is helpful when you need them and they keep their tills moving alot better then other big name outfits. (Loking at you walmart).
Always has what I need
No hand-baskets anymore for months, have to use carts, making the once-nicely-wide aisles full of cart traffic. Oh, good luck finding a small cart. Cart-pushers are under-staffed and over-worked, so the corrals in store are always empty and in the parking lot are jammed. Customer service is full of people who have no idea where anything is, and if you're looking for a product they stocked last week, will claim they never heard of it. Counter-clerks are generally moody, pissed off (especially the old hat at the deli counter) and the boss is a right knob. Go to Wal-Mart, or even Metro. stay away from this den of sweaty incompetence.
After moving to St.Albert I must say that this location is the absolute worst that I have ever been too. The wife has had nothing but problems with the online pick up service and when I shop the store in person they are always missing things I need so I then have to go to another grocer. Also some weeks they don’t have any incentives like the “free item or points” when you spend a certain amount. This location also makes it harder to collect PC points as there are not usually to many items that offer the points compaired to other locations. Every time I come to this location I am disappointed, most likely I will start making the trip to the west end one
Pretty typical Superstore, maybe a bit better than some other Superstores I've been to. Reasonably clean and no long lineups at the til.
They almost always have everything I need, however prices are on the expensive side. It is a good 1 stop shopping trip.
Nice clean store.
Everything you could ask for, except MSG. Why no you have it, store? Otherwise, friendly, well-lit, always clean, prices are great and not one complaint about the store itself.
Saturday all checkers were open and no lineups on Monday there were 2/3 open and huge lineups. If you have all the time in the world to find parking and wait in lines then it might be worth it. I personally would rather shop at thriftys and pay a little more.
Not bad, big. Prices are better elsewhere unless they're having a good sale.
Best store in city. Have great pricing not expensive as metro
Has everything store, reasonable price, with PC optimum card, you save extras. Strongly recommended !
Great place to get groceries and have some glassware and other accessories for your home
I recently just visited this Superstore to shop for some vegetables and other leafy greens. As I was strolling through the section, a young woman named Harsirat provided invaluable customer service. She was knowledgeable, friendly, and assisted me throughout my selection of items. Congratulations to the Superstore staff in South Surrey for training such a great employee, and I look forward to my next shopping trip :)
Always fresh produce and last long helpful staff
Great all- you- need store that has very good products with a mix of cheaper and expensive options. Great hours and stays open later than many stores. Self checkout available, lots of parking, and lotto.
I love their selection of items and prices are not as bad as many say. Bread department and selection is second to none. Store is huge with a ginormous selection.
Dirty location and miserable staff
The salad from superstore had gone off, there was rotten odours coming out of it. The expiration date is set to two days later, but it’s already rotten now.
Good store but for the love of God, put doors on your washrooms! They are NOT "airport style" if you can hear the cashier and the public outside perfectly clear. They are just washrooms without doors. So gross ????
They have everything you need with a great selection but prices are to high
First time at this superstore. I will go back again. I found it really org6and clean
Worst customer services Called customer service twice and when I asked for them to connect me to the optical they hung up and the second time I told them what happened and they just hung up on me again.
A good place to shop and get Covid. These big stores are going to have to let us shop differently if they don't find a vaccine.
Firstly, this is one of the only stores that still requires a loonie to use a cart and does not provide baskets to use, which is really frustrating when you don't have any cash or change on hand...then the shelves are usually missing most items that I am trying to buy, then the cashiers just literally throw your stuff down the bagging track and proceed to stand there and watch you while you bag your groceries while they are doing nothing....glad I only need to go to this store once in a blue moon
Never disappointed! The produce manager here deserves a raise!
Well lit with a very wide variety of goods, this Superstore is clean and well organized. There is lots of parking and lots of tills open so that there is very little waiting.
Bought a lottery ticket at the checkout wasn't given the ticket, had to go back and ask for the ticket, scam?
Great place with good prices and nice staff.
Great service on the phoned in order. Their staff seems to. Be doing a great job under pressure.
Plenty of parking. Lots of tills open on weekends. Staff assisting people in proper social distancing.
I like the online shopping, and the staff that does the shopping and delivery to the car ????. Thank you.
Cleanest and most organized Superstore that I've visited in the Edmonton area. Staff in the store and at the pharmacy are helpful and friendly at all times.
This store is not senior friendly. There is no seating at the entrance for seniors who are waiting for a taxi or a pick up. Also, they have blocked out all of the windows so if you are waiting for a ride you have to keep going outside to …
Always have cashiers available and great prices, my favorite grocery store in St. Albert!
Good store with anything you could possibly need in grocery, general merchandise and even clothing and their products are top quality.
Found everything I needed, prices okay.
Produce quality and availability has really gone down hill at this location.
Our family shop at this location all the time and have never had a bad experience. Great selection, great prices, if you have a PC Financial account the savings really add up especially if you get gas here.
Very good customer service in reference to the click and collect. Wendy is the best!! I've shopped at this store for 10 years and I keep going back. Excellent location too. Only complaint is that Mondays are the worst days to shop there because their shelves are bare.
I love this store. Always clean. Easy to find products. Great produce and deli.
Good layout, easy to shop, clearly displayed sections and aisles make finding what you need simple. They don't always have the lowest prices but they have a great selection of items for different price ranges, some of the best produce in town and are mostly always willing to do rainchecks if advertised items go out of stock. The staff are helpful and friendly and the cashiers are mostly quite proficient at scanning items quickly and accurately which makes the checkout process as "pain free" as possible. Unless they simply don't have the item available, I almost always prefer Real Canadian Superstore!
I am getting fed up with the lack of decent wifi in the South Surrey store. It is almost impossible to open the PC app while at the checkout. Spend some money and get it improved
Would give a 5 star if I didn't have to run back to the car to find a loonie to get a cart. Didn't have one had to go wait in line and break a $20 to get coin for cart. Just a big inconvenience when you don't know plus I'm sure I'm not the only one that doesn't carry coins or cash anymore.