Reviews of Sunterra Market, Bower Place (Butcher Shop)

Alex Aleksey

Me and my wife used to go there all the time. But now you have to be vaccinated to sit at the table. Its funny cuz you dont need to be vaccinated to eat at malls food court. Anyway... We will take our money to some other store. Also... Its way overpriced anyway.

Lucas Evanochko

Gourmet grocery and foods, lots of ready to eat and heat and eat options. High quality stuff, in house butcher and bakery, and lots of specialty items and ingredients. The deli section has amazing stuff ready to go, including salads, meats, entrees, and sides.. everything ive tasted so far has been incredible. Prices are higher for sure, but so is the quality of items. Definitely not the every day grocery store for the average person, but if you want to make something special, this is the place to find it.

Empty Shadow

I decided to check out the grand opening today. I've seen the coming soon banner at the mall and have been very intrigued as their opening approached. The staff was very friendly and made me rethink my grocery buying experience. Personable staff like Stacie were happy to show me products that I couldn't find anywhere else in Red Deer. They were proud to have small business and family owned products on their shelves. I tried their Alfredo in the hot food section and it was delicious. I look forward to trying more from their menue. If there is something you are interested in or want to know more about how they are different, don't be afraid to ask a staff member. The manager Ravi was very happy to answer any questions I had and made me feel like I was already part of the Sunterra family. I can't wait till they start their cooking classes so I can learn some new things!

Ray Of Light /Rayo de Luz

Sunterra, that chain of stores will forever be my number one stop. More than their amazing food, the super amazing customer service that I have always received in those stores, the name has a sentimental value to me. I love their fresh products, and I love the employees in there. They all are super amazing people. Thank you Sunterra for feeding me good meals during my lunch time or coffee breaks at work. I love you all.????????????♥️

Richard Munroe

Christmas Eve I drove the half hour from home to pick up some Turkey and some all beef salami. The turkey was great. The two ladies behind the deli counter were hard to understand but one of them told me that they throw out the first slice of the discolored salami. When I opened the package as soon as I got home the entire batch was green around the edges and smelled way off. Impossible for the lady that sliced it not to realize what she was selling me. I'm extremely disappointed.

Dennis Dubois

What a unique place. Food is beyond great. Good selection of products not normally available and everything is fresh. Shop here at least 2 times a week. Do yourself a favor and try them out.

Frostine D

We tried it out for the first time yesterday. It was a great experience. Great products and great prices. We bought a few premise meals and they were exceptional! We are excited to go back again. The environment is clean and neat and the staff was so friendly. I loved seeing such a big group of diverse people working there and shopping there.

Jesse A

Very neat and clean store with a wide assortment of choices - all of them quality picks. Lots of interesting stuff. Good layout, a lot larger on the inside then it appears at first - don't let your first glance fool you!

Brenda Haslam

This is a awesome grocery store! Love the selection of products, many I've never seen. Prepared foods, whether already cooked or needing to be cooked, are delicious looking. Will be going there as often as I can.

Orlando dela Cruz

The staff are very friendly and helpful, however, the price on the cooked salmon, chicken, samosa, beef and pork buns are very expensive.

R

It's ok. I gave it 4 stars as they have very unique items. NOT the kind of grocery store you could get all of your groceries at. Too expensive.

My Day Off

Very good selection of high quality products! I cashed in on my free pasta and bread today $25 value and expires May 31,2021. They have very friendly and helpful staff. The store is very clean wasn't too busy on Sunday morning. A+

Thej's Life

Sunterra Market Red Deer sent me a coupon in the mail for some free items, a $25 value! Pasta, pomodoro sauce, sourdough bread & butter :) Thanks for the free items & friendly staff at Sunterra Market! Very clean store & helpful service. Welcome to Red Deer guys! Also, this location offers curbside pick up!

Jolene

Nice that it is open so early when the rest of the mall is closed. I had a brownie with cream cheese and raspberry jam. Delicious! I could spend a lot of time and money at this store.

Bigg99

This place is awesome.. bring your savings because it is pricey at times but the quality can't be beat. I one time ate a whole wheel of cheese from here... Was it worth the brocken porcelain toilet? Yes... Yes it was.

Dajana Fabjanovic

Road trippers! This is definitely worth a stop. Our family wasn’t in the mood for fast food so we grabbed pork and beef sausage rolls, a turkey provolone panini, clam chowder, fresh squeezed orange juice and a rice krispy square. Everything was delicious! The young blonde woman with tats at the ready made food counter was super friendly and helpful. People complain about the prices here but we only spent slightly more than we would have at the golden arches. Give it a chance, Red Deer! P.S. our 5.5 year olds loved the turkey provolone panini! That says A LOT.

Kristian Barkemeyer

Good little grocery store. It's on the expensive side but quality products. They in house meals and food / sides are great and a good value

Doug Waugh

This is a great place to shop. Such good quality foods and fantastic staff. Always enjoy going here.

Jordan “Trouble” Calvert

Overall disappointed, when I first heard about the market opening I was really excited but after buying food there a few times you realize the food is not very good and its Way over priced not only for the amount of food you get, but for the quality which has honestly been less than amazing.

Justin Ouellette

This is an excellent location, with great produce, some of the best baking I have ever had, including the pumpernickel Rye bread. The staff are very customer service oriented, and very polite and they know how to work hard and provide customers with what they need in a market. Customization of food in this location is Excellent, and I find the quality to be a very high standard. I recommend this market to anyone, especially those who are in need of excellent produce.

Anastasia Feschuk

Hit and miss. Some things are tasty, others flavourless. The cashiers are always very nice! I also like their rewards program.

Donna Trunt

Not quite sure how to rate this place... decent selection of some interesting products for a small City like Red Deer. But your staff profiles customers, choosing to harass those who look grubby. My husband and I had just got done a days work on location with our company's crew and we got asked if we need help several times by different emloyees who watched us suspiciously. Just because we wear steel toes and dirty cardharts does not make us riffraff or thieves, folks lol Thanks. We'll probably just go to Sobeys next time.

T I

Just wanted to let you know that i drive in from Sylvan daily to taste the fantastic coffee and the wonderful banana bread and the best part is the excellent customer service from Carla. Every morning she greets me with a huge smile ...she is always happy and excited for her customers. Please let Carla know what a great job she does. Thanks again Carla

Tiefly Games

A good store for an afternoon brunch! the food is very tasty and my server, Keira was very polite and nice. My personal favorite was the Cheesecake I had for a mini dessert.

Jodee Mathews

I decided to check out the market today. My first thoughts were that the shelves looked neat & fully stocked. They had a very good selection of products, and was a well organized store. I was in search of a product and found a grocery clerk, his name tag read Brett I believe. He was very personable & knowledgeable, and was able to help me find what I was looking for efficiently. He was professional & his customer service was incredible. I will definitely be coming here again, due to this great experience!

BJJ Mama

Every time I walk into this market I have the best experience. I am greeted on a personal level by every member of staff. They are interested in what I am cooking and how, and I always leave with some great tips on how to make my dishes even better. From the made-to-order breakfasts that are available all day long to the ready-made meals for supper, the selection of meats and specialty items…there aren’t enough superlatives. We have received service on such a personal level that I could literally weep. This place embodies a culture of happy and kind. I wish I could name everyone because they each deserve recognition. From Kelly, Marvin, Robert, the lady who wears really cool frames, the gal in the kitchen who has the most infectious laugh and is always vibing the best mood…I am so thankful for everyone at Sunterra Bower Place for setting such a stellar example of how to be a good human. Thank you for your excellence.

Michelle Guevremont

Very good selection of all foods and baking. Alleys bit confusing to navigate and no signs for directions or displays. Looking for fresh olives go to the deli.

Danielle F

I was at an event tonight at bower mall and Sunterra was catering, what an absolute lovely selection of delicious, delectable snacks served by Gaby and another awesome fella. Fabulous night! ????

Kyla Cornish

Thank you Phyllis!!!! I was blown away by the customer service provided by her at your Red Deer location. We needed help with an order and delivery and called from out of province. Fast, kind, honest... really impressed with her customer service. Thanks.

Shelby Cire

I can’t get deli trays anywhere else, like I do from sunterra. The care and creativity is worth every penny and than some. I come from blackfalds and it is worth the extra drive to get impressive trays. Not to mention great service from all staff, especially Phyllis.

Kevin Dahl

Went in for bread that was supposed to be made on sat..they didn't bake any as I was told they would. Ordered 6 loaves for the next day. The order wasn't put in. Yes I was upset but they went the extra mile and baked me 6 fresh loaves and delivered them out to sylvan lake and Free of any charge Now that's customer service..we will definitely go back

Adam MacDonald

Had some pork ribs, green onion cakes and a bagel sandwich. Was very pleased with the food and excellent service. Pork ribs were a little on the colder side but the delicious flavor made up for it!

Michelle Fraser

I used to look forward to going to Sunterra, whenever I went into Calgary. I live in Blackfalds and, having one so close is wonderful. The products, selection, and staff at the Bower Place Sunterra are all fantastic! Love the variety and, the unique items

Maureen Rowan

This store is very clean and neat and staff are very friendly. Thought I'd try the rotisserie chicken since I received a free coupon. Well, all one side is burnt to a crisp-- not too impressed. Probably won't buy any chickens if that's how they are prepared. Disappointed...

Linda J

Was in on Saturday to pick up my chicken from the free coupon we received. First off thank you for the coupon and 2nd make sure you have chickens to give out. There was none! went over to have a coffee and it was the worst ever....it tasted like someone just cleaned the pot and forgot to rinse it out. There was a lady there and her reply was extremely abrupt and she should not be working in customer service with that attitude...she wore a different colored shirt must have been the manager...to whomever it was the ignorance is not necessary ...tried again Sunday and got my chicken!

Tanya

I came in to see what I would have for lunch, so just checking things out. Mohit came along and helped me by explaining some things and showing me other foods. Had the butter chicken. Was very good. Keep up the good work.

ronk gow

I was served by Keira today. They served me a tall glass of the finest water I have ever had the privilege of drinking. I will remember this experience for the rest of my days. Thank you Sunterra!

Sherry McDonald

Wish I lived here so I could go all the time, I am visiting from another province. Went today and had a delicious lunch- one of the flatbreads. I also bought a dessert. They have such a wide variety of fresh foods including a butcher. There is a fresh juice bar which I tried, very delicious. In the market section they have some neat products like bubble tea with pearls in a can YUM!

Dick Hanes

It was a pretty decent shopping experience right up untill I got to the bakery, one employee (Stephanie, I think her name was) seemed to be especially rude, snappy and had a pretty terrible attitude, we only said maybe 6 words to each other and that pretty much tarnished the whole trip. Awful Awful Awful employee

Melissa

Little expensive, but I like the wide variety of products. The D Dutchmen Dairy milk is really good. The front cashier lady Debbie is always very rude. Besides that its a good place to get things you can't get anywhere else in town.

M Walker

Great selection of higher grade foods, price matches of course.items you will not find any where else in Red Deer. Make sure you check out the bakery and deli.

Kelly Brilz

Great service and decent selection, prices reflect the food quality and they have meal Time solutions as well!!!! Bought my Thanksgiving turkey there and it was delicious!!!!

Anastasiia Kotenko

We were very excited when this store opened. We would go for breakfast almost every Saturday and then go for a walk in the park. But I noticed that quality and freshness of some food we would buy there aren't good. I am tired to spend money for expired groceries. I already returned soup and a beg of coffee. Also some food that my husband bought were expired - tofu, sour cream. Or when you spend $45 on peace of bacon and expiration date in 4 days. Just frustrating. I called couple times and everything that they can say- please come back and return. What if I don't want to waste my time and always come back?! Always good customer service, but it isn't enough to keep people coming back.

Jackie J

Hi there...never really write reviews however i feel this is one that needs to be recognized in hopes it can be fixed. I frequent the coffee weekly and everyday i am greeted with a huge welcome from Carla. I mean she makes you feel like a million bucks. She makes you feel special. Appreciated and its all the time from her.....I came in on Sunday for my coffee and Olivia was so ignorant and rude and it made me feel so uncomfortable to even order...like i was a inconvenience to her ..She rang up my coffee and I really wanted to add to my order but felt i better just walk away and leave her be. Its a coffee place!! its suppose to be fun! I will just come when i see Carla there....

Jess Winters

Just moved here from PEI. They have Cows butter...how cool is that! Just amazed at the quality of baking and culinary delights that are available there. And the little coffee shop is my new addiction! If you have not been there yet ..go see it...worth the trip!!

Garin Adekat

Rudest experience ever, felt rushed, felt like my time was not worth it and asked to sit at the furthest table because another family may want to occupy the bigger table whilst sat a previous 1 party customer at a 4 person table. Inconsiderate and disrespectful, staff> Chris

christopher Rolida

The Manager reached me out and replaced the chicken with freshly cooked one. I love it. Thanks Ravi *** I was so happy on my first purchased of food, however on my second visit, bough chicken breast but, its quite overcook and dry.

Alison Raye

I just wanted to share with you my situation at the coffee stand yesterday afternoon...I feel this needed to be said for someone else could have gotten quite ill. I ordered my large latte with LACTOSE free milk. I paid than went over to the other side of the counter to wait for it. I watched the lady make my drink her name was Cami and she did not use LACTOSE free milk.....I saw the milk she used it was Micro filtered ....she brought the drink to me and i said "you did not use the correct milk"...she read the sleeve on the cup and said to me with such a ignorant voice....Yes this reads Lactose free and that is what i used. I replied i saw you...and you did not use the milk i requested. She actually said to me Fine...i will make you a new one....rolled her eyes and went back to the machine to make me a new drink.....I later watched her hand the fella behind me that exact drink she made the first time to him.....that is not good at all and i feel frustrated for i could have been very sick the whole day had i not watch her make the drink...that is not ok at all....I will not order from there again...

Tina Howard

If you are rich and in to organic, vegan marked up food/produce this is the place for you. I feel it is over rated and over priced. I won't go back. Just my opinion tho

Judy Tchir

Amazing bakery, deli... just everything! Staff is friendly and very knowledgeable. The best thing for those that are unsure; the prices are very competitive with other grocery stores in Red Deer! If you have ever been to the Italian Centre in Edmonton (or Calgary), Sunterra is the closest thing