Reviews of Victoria Hill Market (Butcher Shop)

Right Slitherin

Good customer service good products better than any other owner I've ever seen there.

Devin Belanger

I've been a regular customer here for over a year, and will never go here again after what happened today: it was the most rude customer service I've ever gotten. A lot of the products here are written in different languages. I went in to buy some fizzy water, and grabbed a bottle on the shelf. I wanted to check before I bought it: the owner of the market ensured me that the bottle I had picked up (Russian writing) was just fizzy water, so I purchased it. When I opened the bottle, it wasn't fizzy water at all, it was salt water (apparently a popular Russian drink). I went back to politely let him know it wasn't fizzy water to exchange it, and the owner of the store got incredibly defensive and tried to insult me, saying that "if you didn't understand the writing, you shouldn't have bought the drink". He then went on to angrily explain how he couldn't give me a refund or exchange because of COVID-19 (this makes no sense). I gave up trying to ask for a refund on the bottle and left the store. I'm a huge supporter of local businesses, and have been a loyal customer of Victoria Hill Market for over a year, and never have I been treated so poorly. This owner just lost a regular customer over a $2 bottle of water. If you want to be respected by the person who's business you are supporting, go elsewhere, not here. Edit to respond to owner: That doesn't make any sense - I only bought the product because you ensured me it was fizzy water. How would I know what it was to return before opening? The only reason I left this one star review is because of how rudely I was treated, I couldn't care less about the $2.

Mi Wi

Friendly owner, excellent variety of items and good prices!

Josh Chen

Tried to help my friend pick up a package left by UPS here. I was given a letter from my friend with all the information (personal information, reference number and tracking number). The store still wouldn't allow me to pick up the package. They asked me to come back with my friend's ID (not photocopy or picture of the ID, must provide the physical ID). Not impressed.

Habibullah Hazig

Fresh fruits and very friendly staff. I strongly recommend it.

khashayar Araghi

Great corner store , very nice people and good price.

Olga Chernega

Great corner store! They have lots of good stuff there! Everything what you need for every day! Love that they have helium balloons ????

Mark Bishop

Friendly staff. Reasonable prices. Hard working Family. Shop local.

Estate Guru 셰인전 Since '99

Only one shop in this complex...my precious!

Amir MH

All items were fresh and clean ! I found everything that i needed it quickly!Great customer service! Highly recommend this super market for groceries.

Carson Jordan

Absolutely horrible service. They cancelled our Uhaul rental two hours before it was due to be picked up, saying that they did not have the vehicle ready and had no alternatives. The woman on the phone stated the reservation was only made that morning, which is completely incorrect- it was made on the previous Wednesday, for Sunday pick up. She then hung up on us.

Jhadten Jewall

We are so fortunate to have this great little shop with the best people ever running it....so kind and friendly and community orientated. Thank you!

Tanys Zelko

The new management of this store is excellent! They have so many different items in the stock including fresh veggies and fruit with good prices. They have even brought in items people have requested from the community. There are nice tables and chairs outside with umbrellas in the courtyard and the store is clean. So convenient and the people are super friendly!

Jennifer Logan-Manzer

The owners / staff are very friendly, We are always greeted well especially by the young lady behind the counter, she is super nice and always has a warm inviting sense of customer service. The perfect little neighborhood market, fresh produce, fully stocked shelves with canned goods and fridge section with meats and cheese. This is a great little one stop shop in our quite neighborhood within walking distance. BONUS!!! they have dog treats you can purchase on an individual bases, so when your walking your pet he too can have a snack.

Faraidoon Roshanfar

Best quality, excellent services

Dan Soriano

Very good selection of food and items, especially for its location.

Debby D

Deepachi is very friendly!!!

Adrien F

Very nice owner I shop there often he even got stuff I liked to put in his store even has fresh vegetables

Dawn Sharples

Very nice people at Victoria hill market

Michael Boyarkin

Some products are a little bit overpriced but this store has most of the things you might need.

Doodle

Pray your package isn't sent here. Now on TWO occasions I have come to this location to pick up a package from UPS, and despite what the tracking information says, this location claims they didn't have it. Most recently we were notified that our package was at this location on monday. My wife came to pick it up on Tuesday, with the staff insisting they had no deliveries on Monday. DESPITE UPS HAVING A SIGNATURE FROM THEM THAT THEY RECEIVED IT ON MONDAY. The manager of this location then proceeded to lie to me, saying they instead received the item late on Tuesday. Clearly this is not an isolated incident as it has happened to us TWICE and there are other reviews here that have the exact same experience. Why are you a UPS access point when you clearly don't care about doing that part of your job? Edit: My response to the owner- I have been in communication with UPS for days now. They investigated internally and are insisting that their system information is correct. Feel free to give me your email so I can forward you my conversation with them.

Stevie (FantashiStar)

Friendly stuff and they have lots of different product for a small convenient store. Loving it!

Dar

Impressive selection and quality service. Makes one less trip further to get the same groceries. Thank you! Keep up the great work!!

김용기

I bought some fresh mandarins Taste good and nice service

Muhummed Irfaan

Great staff and service

Taurus Custom Leather

Excellent service. Good variety of products. Highly recommend.

Faridah Habibi

I like the products variety. Location is very convenient and there patio furniture outside the store for customers to use.

Jisun Kang

Very Kind Owner

s star

I should have referred to the latest reviews of this establishment, particularly the one that spoke about how important it is to support small and local businesses. I have visited this market twice in the last week, in both instances the cashier tried to charge more than what was advertised on the shelf. I chalked up the first case as not being able to keep up, but this happened again with a can of soda marked as $1.19 on the shelf, and the sales clerk saying it's $2.22. Why bother pricing your products if you are going to arbitrarily change the price at the counter and the last time I checked that goes counter to standard business and ethical practice. I asked the sales person to call her boss, who told her to charge me the $2.22. I voiced my complaint, then tried to pay with cash. She takes the cash then realizes she doesn't have correct change, and then tells me that I have to pay with credit. When I tell her I don't have a credit card on me, she should round down or else get change. She tells me I should know better that it is COVID. Seriously....! Customer service and treating your customers with respect keeps them coming back. Two times is two times too many. I don't recommend this market, and will not be going back EVER.

Maria Ganger

Once again this place has utterly failed as a UPS access point. On 3 separate occasions they have denied access to our packages that UPS insisted were available and ready for pickup. They do not honor the UPS hours posted online and only staff that could not perform UPS duties. On one occasion they had packages strewn across the floors and in between aisles, creating theft and safety risks. If you look at there reviews, they argue rudely with any negative feedback. I wouldn't trust them or their business with an empty envelope let alone a valuable package. I do not understand how UPS allows them to continue representing them.

Dheerendra Sai Chandu Kosaraju

Excellent response and support by staff

Nidhi ladher

I suggest this place to all of you for quality products and experiencing reliable service.Being their regular customer, I believe that they are offering the best values to their customers with 100% satisfaction and guarantee .We can shop confidently by knowing that our transactions are securely protected.

L G

Fantastic and friendly neighborhood store. The people who work there are always smiling and helpful. Great selection of goods from snacks to produce and household wares. Thankful to have this shop in Victoria Hill.

Ahmad Zia Shams

Excellently organized!!! Everything is easily accessible!!! Super tasty Capuccino!!! Super friendly staff!!!

anusha sarvari

Excellent customer service!! Fresh and selective produce. Flexible hours.

Adam Bogensberger

Terrible experienxe. Worker wouldnt give me my ups package even though I called ups right in front of him and had already shown my correct id. He was rude and not helpful especially trying to explain himself as being right. Don't buy here!

Ankit Patel

I am regular customer of Victoria Hill Market and it is nice place in neighborhood to buy daily grocery, dairy and frozen product and much more. They are having wide range of products and availability of those products. The most important thing which I like about the shop is their satisfactory customer service and friendly staff , always greet you with extra smile.

Hong Kai

Lady is awesome

elf 86

unfortunately I find things overpriced and only go now when I absolutely must.

!?

They weren't open at all when I went there Monday September 9th 2019 to go pick up a UPS package. There wasn't any notification on their website either saying they would be closed. If you're going to be a UPS access point, you should have consistent hours and scheduling, especially since UPS asks people to ship back packages that haven't been picked up in 7 days (in this situation even though its because of your business decisions that I couldn't get my package, that still counts as a business day.) I wasted 2 hours of my life traveling to your store to pick up my package, but couldn't pick it up due to your irregular hours.

Haris Haziq

Excellent customer service and excellent variety of items.

Alias Nasrat

Good quality and fresh products. Good Location!

Brock Maglio

A perfect little grocery and convenience store for those of us within Victoria Hill. Several other owners have occupied this space but Victoria Hill Market is my favorite version of this convenience store because they have almost everything you'd find in a large grocery chain including milk, bread, veggies, meat etc... And they don't overcharge you!!

CS L

The female employee/owner (Victoria) has been rude to me on several occasions. She will inappropriately laugh or make judgemental comments during my visits to this store! She doesn't seem to understand customer service very well. I feel her unprofessional behavior deserves zero stars but unfortunately I need to leave one star in order to post this review. -- OH look a reply! And how snarky too! I had to remain anonymous because this lady slandered me to a neighbour in this area (my business, my English, etc.). She snoops on my social media pages to see what other information she can get about me. And all of this slander occurred prior to my review. Very unethical! Maybe this is why I shop at Walmart (to avoid such terrible customer service)! Tsk, tsk, know that we all talk to each other in this neighbourhood and we know that you think you are more superior than all of us.

Aziza Habibi

Friendly staff, excellent variety of products with reasonable prices.

Fariba Saei

Great custmer service and friendly staff. Everything was fresh with reasonable price. I was there to buy just a few things but ended up to get everything that I needed. Highly recommended.

Ann Anthony

Great little corner store. The family that run this place are so kind and sweet. They have tons of fresh produce and their drink selection is on point. You can find drinks from the state's and even Asian drinks. Prices are good too. Any time I've gone in with my kids the husband always strikes up a conversation with them and makes them feel special. It's nice to see a family running this place and their kids are so sweet. If u live in the area make sure to stop by you won't be disappointed.

Fenil Patel

Man!! Too perfect. I mean, never ever seen this smooth and quick service. The associates working over there are really helpful, sweet and responsible. If you are living near by or are passing nearby somewhere, u should visit the mini market for sure as it includes all the essential stuff u need. Reasonable price, good customer service and better quality products. I’d definitely rate 5/5. Cheers!