this place is hit and miss.......summer of 2017 went in 3 or 4 times for "baseball" steaks (a large thick cut wrapped in bacon). first time they were ready in the display case.. each other time i requested some and (i'm guessing) Tim would put some together in a few minutes. I left happy every time last year.
Stopped in a few days before new years eve. Tim again made me some in a short period of time. again happy customer.
Fast forward to this summer. i go in on a Sunday afternoon around 3 pm. ask for 3 or 4. the polite 18 year old turns and asks a more senior employee making sausages if they could do some. The more senior staff member, without turning around, says "we need 24 hours notice". i say ive got some stuff to do i could come back in an hour. "Nope. 24 hours notice".....went to George's instead...left a note on their Facebook page asking to speak to Tim with my concern's.....got a reply from the sausage maker as he "looks after the online content"....asked him to have Tim call me....still no call....i wonder if Tim ever got that message or saw the online conversation?
Again went in this past Thursday evening about 6 pm(Thursday June 8th??). this time i'm told "we need a weeks notice" by polite younger staff..Informed them that i could wait. told them i could come back in 30 to 40 minutes.....no go.....spent my 40 bucks at maltese's this time......
when one can get them, these baseball steaks are really good and not cheap. usually 40 bucks for four but they are worth it.
TIM? what's going on?...you always seem so pleasant and seem to go the extra mile. Seems your younger staff either are not being trained correctly or just don't care about you and your business......If they are multiple times telling me to keep my money, how many others are being asked to leave? i could understand we don't have the correct cut or out of bacon. I could understand "we are just closing".. or "we are way behind on this catering order."....but Tim seems to go out of his way to make the sale. Tim, What else are they doing , or not doing behind your back?.....
I'll give them another chance. Probably before canada day......crossing my fingers that things change
I'll give the baseball steak's another try BUT THREE STRIKE'S AND YOU'RE OUT!!!!