Reviews of Virgin Plus (Butcher Shop)

Ken Thebeau

This booth is pretty good customer service wise, too bad they are getting too expensive for there plans will be moving to telus soon 115 per phone too much

Marl Paulo Bulanhagui

Their staff Eddie is Very accomodating and has knowledge on products they are selling.

Gloria Miranda

Friendly fast service. Got a great deal was in and out quickly and activated 3 new lines. They made everything easy and smooth and even downloaded the app for me, also showed me how to add parental control on my daughter’s iPhone show she doesn’t go over her data. Will be coming back!

Glenn Reardon

Great service

Seema Rao

Excellent service by the manager this is my second line for my son. The best part is she keep coming and telling me the promotions she have to add a second line and it was in back of my head. Thanks Saima for always keep posting me on new deal.

Emma Huxter

These guys are awesome!! Exceptional customer service and they helped me with everything including installing my screen protector! Thanks so much guys :) love virgin mobile

Mervyn Hansen

Very happy with the service. Vandana was excellant explaining the new phones functions.

L King

Horrible still paying off a tablet from them. They added a ZTE tablet in with my past phone back in 2019. I'm currently with another phone provider. Still paying off a poorly made tablet that in reality costs probably $100 online or less. Don't fall for it. It's a scam. They put a sim in the tablet as well. So you're paying double.

Mumu Bahoye

Excellent service eddie

Natc

Manger was Rude to customer and her employee, Lost a customer.

Reymart Angelo Zafra

Eddie the staff in Virgin Plus assisted me very well. He explained everything to all my inquiries. I really appreciated it. Good job.

Cherry

EDDIE is very genuine and provides the best service. He always does his best to find what you're looking for. He's great at making sure to clearly explain all the details go over any questions you have. He tried his very best to make sure Im happy with what im getting for my daughter. All the best????

Joe Pyrczak

Staff always friendly and knowledgeable.

Juju

Eddie showed the utmost customer service to us when trying to get a new line. Very friendly and knowledgable!

Fantu Debelle

Good service today, explaining the plan options and gave us a good deal for adding a second line.

Michelle Corriveau

It takes them a little time to get u connected but there r very friendly

Kristin Pearce

Great customer service ????????????

Josh Fisher

Sarah was extremely patient and helpful in switching me over from Telus to Virgin. She even got me an extra 1GB of data for free and still came in less than Telus for more data! Would definitely recommend.

John Sheppard

They wanted my business while telus did not

John Herman

Great service and very helpful team

Denise van Soest

The manager of this spot is very knowledgeable and friendly. Honest great experience.

Annaliza Jacinto

Staff is very accomodating and very friendly. They give me all the information that I need while getting a new line for my kids. Got excellent service. Keep it up guys!

Steve King

Exceptional customer service by the manager helped me to figure out the phone and setup my email and contacts list. Thanks a million.

Tiffany Thorpe

Fantastic service. Vandana Bissoon was amazing in explaining all the information about the plan. I was surprised to know that it was her second day at work. She had great customer service abilities. I loved it and I will refer her name to all my friends.

kyla santos

Good customer service and clear details explanation

Thomas

They are helpful.

Rovel Johnson Cerna

Staff are really friendly and well knowledge...they're explain everything what i need...great job guyz!

Antwain Stephens

Vandana Bissoon is the best customer service rep I have ever come across. She was very detailed in explaining about the products and services. I will definitely recommend her to all of my friends. She is the best!

Jason Smith (JS9 Health and Wellness)

I must say I am quite pleased! As an international Studnet, my first experience in getting my device sorted was excellent. Thank you to Ms. Vandana!!

TORRES JAHN MARVIC

Hats off to the staff. Most especially to Eddie, he is very accomodating and friendly. I hope all staff in virgin mobile have a very good customer service like him

Prapti Patel

Great Service!!

Rod Philpott

Excellent service from Eddie. Should be more people like him!

ken meisner

Great service and great savings... thanks to Vandanna & George

Brendan Dupuis

Very helpful and amazing personality to be around! Excellent service!

Debbie Allen

Terrible service took me 2 hours to get someone to talk to me and then they still couldnt jelp me soon has my contract is up i will be leaving virgin

Dave Simcoe

I have recently signed up with Virgin Mobile. Eddie, the sales associate deserves recognition for his patience and perseverance. First we figured out we needed to request the sim unlocked from the previous provider, given the phone predated 2017. Which we finally managed, however they did not provide the unlock code. Then, given the provider now no longer recognized the account # or phone #, it created an issue in obtaining the unlock code. Through all of this, he was alone and the fire alarm went off which forced him to lock everything up for us to leave the building. Again, Eddie thank you for your professionalism.

Kia C

I got a new Samsung about a month ago. The staff at the kiosk were very helpful and answered all my questions, I had tons. The gentleman helping me was very patient and personable, easy to connect with. I've been a customer of Virgin for about 10 years, and this was one my best/memorable experiences.

Justin Coley

Bought a Samsung galaxy a70 here and the camera don't work (very blurry and pixilated photos). I return to the store and the workers can't do nothing for me. They said call Samsung, because they offer a 1 year warranty... I call up Samsung and they tell me to mail my phone to Samsung for repair. (2-3 week turnaround) Just a big fu€k around. Pisses me off when a business or company sells a product that they can't back up and support their product. Can't wait to move away from these scam professionals .

Kim Hooper

I purchased a Samsung Galaxy S20 on Black Friday. My experience at Virgin Plus was amazing. All the staff were wonderful especially the Sales Accociate (Vandana) who helped me throughout my purchase. I therefore recommend Virgin Plus at Peter Pond Mall to everyone and ask for VANDANA.

Mick Gunn

Great experience Eddie was very professional polite and friendly Virginia is lucky to have some one with such great cx service Thanks

Irine Balbaloza

I'm so grateful to be given a great customer service by the store sales rep. Eddie. His friendly nature helps me feel comfortable to asked for any inquiries. I am happy of my purchased of Samsung Galaxy S21 Ultra ????. Thank you Eddie for your excellent service ????

Tiffany Brown

The staff are always so helpful and explain everything thoroughly. No unexpected expenses or surprises.

Adam MacLeod

Very helpful! Great service with my phone upgrade.

Me Too

Both the manager and "second in charge" is a joke. No education and typical Millennial attitude. These 2 ( won't say women) "girls" have a lot to learn about customer service. I get the day of the customer always being right is long gone, however as a consumer we need to start holding these companies accountable for the under trained, undereducated, know-it-alls they hire. A review here and a written complaint to the company is a start.

John J C

Sir eddie is the one who assessed me in getting my phone here. He is very kind and very knowledgeable. I will recommend him to my friends and relatives. Thank you sir eddie.

Adriana Edmunds

Got a new phone today for my son. Saima was the worker I dealt with and I couldn't ask for any better service she talked through all the deals she also sat the phone up for me.

Maria Bautista

I am fully satisfied with the best offers of VM for each of our family members. I recommended it to my brother and he is very happy to find exactly what he looks for. Eddie delivers excellent customer service, humble and so sincere. He has good ears to listen and discern what the customer is trying to say and is ready to present what vm has to offer. He also has the skill of managing time allotment for each customer that no one would feel left behind unattended. Keep it up!

Farhan Yusuf

The service for Eddie is wonderful thanks eddie

Devoy Smith

Vandana Bissoon customer service was excellent, she walked me through all the necessary measures in regards to virgin mobile, I will definently recommend my friends to Virgin Mobile .

Shai Carrington

My name is Shai and I’m new to Fort McMurray. Saima Rizwan in Peterpond Mall in Fort McMurray helped me out a lot by explaining everything to me. She was very polite and cooperative, the customer service was very good. Thank you Saima and Virgin Mobiles.

Jay Woolner

Thanks Saima for making it so easy

crystal bissoon

Great customer service. Saima Rizwan is an excellent customer service rep. Amazing how she explained all the detail. Great job!

Devin Duke

Friendly staff, it made the process of purchasing a phone very simple!

Roger England

In St. John's my old phone wouldn't charge so went to the mall to get new one. Home in corner brook for 6 days new phone keeps turning off so they tell me to take it back to St. John's (670kms away)

yenesa Collado

Amazing service Eddie and store manager for helping me getting and setting up my new phone.They are very accomodating,knowledgeable and friendly, it made the process of purchasing a phone very simple.

Anaila Abasali

Had a great experience at Virgin Mobile kiosk in Peter Pond Mall. The sales Rep Saima Rizwan was phenomenal and she explained everything and I could make an informed decision. She was very detailed and her customer service skills very outstanding. I will definitely refer my friends.

Dee McD

I had an amazing customer service experience with Eddie. He went above and beyond whats necessary and very much appreciate it.

Jennifer Snook

If I could rate it zero I would. Terrible service.

Ioannis Giannoukakis

Robert was very helpful

Dan Boyd

Great service

Cory D.

A little bit ago i tried to view the plans, The employee where helpful but the manger was trying to focus a plan on me than started to shut at me.

Howard Power

It was excellent dealing with Eddie. Made everything so simple and felt comfortable dealing with him. I recommend the company takes consideration of the help he gave me. Thanks

rod murphy

Execeptional customer service by the manager and employees I will be reffering my freinds and family to them.Great job guys.

Angelica Andres

After 3weeks of waiting for my pre-ordered iPhone, I finally got it. Eddie helped and assisted me through out the way. From placing the pre-order phone upto switching service provider (from bell to virgin), and even teached me how to transfer my files from my old phone (android to ios). All my inquiries and questions were answered. He's very informative, reliable, and knowledgeable in his field. Virgin Plus is lucky to have him. He's a tremendous asset to the team. Thank you Eddie for going above and beyond!

Lorraine Cardinal

Awesome service Eddie and Gm for helping me today getting and setting up my new phone. Great job guys!