Reviews of Moe's Southwest Grill (Bowling Alley)

Elfaye

This place is dirty. The food was undercooked seems like they dont care about customers gettong sick. The employees are down right rude they didnt want to make the food i wanted it they talked badly about me like i couldnt here it while they were behind the counter. I think the owner of that moe needs to step in an put the employees in check an also tell the manager to get a back bone.

Dinky A

Very salty. Messed up wifes order ????haven't been there in a along time because everything was salty and soggy. Prob never go back.

Nicholás Williams

Love it I go at least once a week

Tyler Moriarty

Got delivery of cheeseless burrito via grubhub and specified such and that I was allergic. Arrived and I just took a big bite of cheese. Can't even get the food I wanted because they don't have any part in the delivery process, so now I have to pay another delivery fee and tip to get food at some place that pays attention to allergy requests.

Railene Clemons

First time at Moe's... Loved it....

paul lane

I ordered online. The app told me what time to show up to pick up the food. When I got there, there was a bag on the counter. An employee told me that that wasn't for me. I was told that my order had not been started yet. Two college boys walked in, and every girl that was working at the restaurant stopped what they were doing and gave their attention to these two boys, and their weekend plans, for the better part of 10 minutes. Another kid that was working there said he had started my order. As it turns out, he was working on someone else's order. Finally, a very young manager walked out and started my order. When she finished, she walked over to bag it up, and realized that the bag sitting on the counter was, in fact, my order. At that point it had been sitting there for a half an hour. We left with the fresh food, but unfortunately, it was completely wrong. I didn't realize that, until I got in my car 40 minutes after I walked in to pick up my order. I looked at the food, realized that we didn't have the right stuff, and went back in. An hour after I walked in the door the first time, I walked out with a refund, but no dinner.loo

Mimi Ortiz

Sucky food sucky service

Robert Holland

Great food!

Laroy Burgess

Great food that you create with your own choosing. Service excellent.

Michelle Duke

I love moes. But if I could give this location a zero, I would. We came in on our lunch break. My friend had ordered the 2 buffalo queso tacos. She had a few questions and with each question, the 'manager' (Takaira) was getting more irritated. She also seemed to overcharge the order, and when simply asked to explain it, was getting rude and loud. We walked back up to the front to look at the sign and she said the sign was written wrong and she couldn't change how it was being rang up in her system. We didn't understand and she continued to get loud and hostile. She said she didn't have to serve us and so we left. Thankfully I did not even start my order yet. I will not be returning to this location and I will make sure everyone I know does not either. Please retrain your staff on how to talk to guests. Also, my friend has written to the website and still has not gotten a response. Poor customer service.

Petro Andriyashchuk

Friendly staff, good portions and good food. Went in with our preschoolers and they changed the TV channel to cartoons for them without asking. Always get a nice, loud "Welcome to Moes!" every time we go here too. A well run location!

Daniel Adams

Giving less portions then before

B. D. “Red” Reddy

Terrible customer service, waited 45 min for an online order while the store was empty, manager doesn’t seem to care about the customers at all

Alondra Espada

Ordered online expecting to get what I ordered so once I picked it up I just left not checking. Ordered burritos and go bowls instead. Hard to mess up an online order in my opinion. It's not like they got one burrito wrong but they got both wrong. Looking at the recent reviews not surprised. Not going here again for sure looks like service has gone down hill. Good morning hing a Chipotle is down the street.

Golgi Apparatus Inc.

Fresh food, competitive prices.

Cathie Wood's Brain

Online order was 2 hours late.

NIghtstyles Official

unbelievably horrible i specifically asked for them to take lettuce off my quesadilla and they did not i then asked for a side of queso and they expected me to know the different sizes offered and were perturbed when i didn’t know them. quite possibly the worst service i have received in my 19 years on this planet With that being said, food was good would recommend.

Alexandria Rupert (Lexci alley)

Will never go back to this location again terrible customer service, id give it one star if i could. Do not go there

Julie Pfenninger

Best franchise burritos!

Dave Crawford

Unprofessional people!!!! I ORDERED TWO ORDERS OF TREE TACOS!!! I DID NOT GET THE BLACK BEANS I ASKED FOR, I PAID .60 EXTRA FOR THE BUFFALO SAUCE ON ALL 6 TACOS AND DID NOT GET THAT EITHER! MY ORDER PICK UP TIME WAS FOR 7:01 pm DID NOT WALK OUT OF THERE UNTIL 7:40. HORRIBLE SERVICE!!

John Landschoot

One of my favorite places. Love love love Moes and their greeting "Welcome to Moe's". I eat here at least once a week.

Jake Salome

Runs out of main items on the menu to much.

Jared Williams

So I normally don't leave reviews but this has been my second abysmal visit in a row used to enjoy it here but now I am met with uncaring employees and terrible portions I ordered a bowl with chicken however as they were running low I received about a quarter scoop of chicken and barely any other toppings as well and when I mentioned to the cashier the situation she shrugged telling me there is nothing they can do about it $10 was not worth it for this meal if I could leave no stars I would.

Janelle

Worst experience. I ordered for delivery. After 60 minutes late and calling Moe's I was told by a manager that they don't deliver. Then I was told that they were finally making my order. Then I got a random call from a stranger who had my order and wanted to know if I had her food. Not happy about that. Called the manager again who said she was too busy too deal with us. She refused to refund my money and refused to give me the name of her supervisor. Her response to the other customer having my food was that it was the customers fault for grabbing the wrong bag.

Neva Flores Varga

They very obviously put their new chips over the stale chips so it makes for an unpleasant eating experience.

RITA J.

Really good food. Was our first time here as we are from out of state and don't have these where we live. Really good staff, super friendly and welcoming. Clean interior and good quality ingredients. I hate fat or grizzle on my meat and I found none on my dinner which is non-typical for a fast food style place like this. We will be back. Excellent!

FawlyN Anjel

Great Service

Megalee 2000

Workers aren't enforcing masks for themselves or customers. Unacceptable.

Shelby Watson

I love Moes and was very disappointed today. As mentioned in other reviews, it’s the attitude of the staff for me. Very rude. Waited 40 minutes to get my online order, came in at 5:50 for a 5:45 pick up, got my food at 6:25! They were busy with people so I waited up front where the online orders ALWAYS are, and the girls there were so rude when giving me my order like I was supposed to know it was sitting with them even though they were telling everybody who came to them to wait up front. Idk what happened with this place but the staff ain’t it. Manager reached out in 2 days and refunded me my money, and apologized . Thank you. Changed from 1 star to 4 because of him.

Emily V.

Moe's ????at ???? Greece ???? ridge ???? sucks ???? No proper "welcome to Moe's" COLD tortillas No unsweet tea No forks No ordering online Phones not working Mean, emotionless employees Didn't get our queso Attitude when I asked for extra sour cream ???? I'm driving further to go to the Pittsford Moe's.. that's where it's at. ????????

Nursemom2323

I recently ordered food from this place and location on 7/5/20. When I arrived to pick it up my food I found their employees not wearing their masks properly to cover their face. I immediately asked for the manager and asked for a refund citing my reason because their employees were not wearing masks. Further than that an employee continued to only wear his mask covering his chin. Not covering his mouth or nose. I took a photo as evidence of the issue. If you zoom in you will see the employees missing masks. This place has some major issues especially if they are serving food to the public. If my wife or child would have eaten this food and gotten sick and I knew they weren't wearing masks... This is beyond deplorable. I hope the County Health Food Protection steps in.

Ryan Makowski

No comment, I don't eat at Moe's

Rho B.

Did not receive what I paid for, and when I attempted to call the recording is on a loop with no way to get through. Disappointed for the last time with this moes.

Toni Markowycz

I love this place it has delicious food for a great price and you get free chips with your order

Michelle Sims

Great experience. Love my Joey bag o donuts. Not a tofu guy generally, but this I get with tofu every time. It is awesome here.

Rob Smura

My favorite burrito place by far. Great queso and friendly staff

Alyxandra Savich

Price per person

Desmin Diggs

Got sick afterwards for 3 days. Was disappointed!!

Voradeth Oyphanith

Very good food and great workers

seth

Great food

Matthew Apple

Dinner

Drew Tompkins

I placed 4 orders online at the Greece, NY location for my family and found that 3 of them were completely wrong when I got home. We got a burrito that should have been a Wrong Doug, one of the Wrong Doug's that we did get had ground beef when it was supposed to have pork carnitas, none of the Wrong Doug's had queso on them as we had requested, we were missing a bottle of water we had paid for, and the meals were not hot. We also had a coupon which we were unable to redeem online, and in the store I was told that nothing could be done about it. I live about 20 minutes away from the store so didn't want to drive all the way back, so we tried calling the store several times in a 2-hour span, and each time nobody picked up. Aside from not being hot, the meals we ended up with tasted good, but my family was quite disappointed that we hardly got anything that we actually ordered.

robert wilkie

GREAT BEANS. workers were so FIYAAAA. The kueso? Slappted.

Dan Sperber

$10–20

Lillian's Lovely Life

Would give ZERO stars if I could. Ordered online and 2 items were missing. Went back and employee searched the bags AND went to our VEHICLE to make sure we hadn't hidden it. Then remade the item and offered no apology or thank you. Customer was treated like a criminal when the EMPLOYEE MADE THE MISTAKE. Should have left the food and asked for refund. Will not be going back. Greece location staff are the worst! Editing to add that I contacted the corporate office twice with no return call or email. Clearly the corporate office doesn't care about how their franchises are run.

valisha sinclair

Their workers seem miserable here. Wasn't greeted and the cashier literally only said our total and nothing more. Not a hello or have a good day. The ones making our food weren't any better. Just a real rushed and get out type attitude. I get the set up to kind of keep the line moving, but a hello would be nice. Even if u ask a question, they look up at u and answer type annoyed, i guess because you're messing up the flow. Real stand offish. The cash out cashier needs customer service training

Art Crego

Great Food And WELL WORTH YOUR MONEY AND TIME TO EAT HERE!!!

Cudda Threadcraft (Cudda)

First Time Here And My Last.

Renee Judkins

I love Moe's and everytime when the choice was between Chipotle or Moe's my decision was sound and clear but with moes what I noticed is that they hire a lot of young teenagers that in my opinion are skilled enough yet for the job... If I want a burrito I don't want it to fall apart as soon as I unroll it... I get the same thing everytime I go to Moe's and when ever I can see it's someone that knows what they are doing it is spot on, when ever it's someone new it either rips , or falls apart or just isn't done right. Long story short , I love it and hate it at same time depending on whose working.

Yo Really Gaming (YoReally)

It's a chain but my favorite one, try the queso it's amazing

Lianna Burgos

Great customer service

Keishlah Olivera

Ordered our food at 759. Order would be ready at 827. Walked in and no organization at all. Cashier is standing around doing nothing. Backed up orders and no care in the world to have people not wait. Waited 30 minutes to get our food at 9pm as they close for the night. Never going here again. Chipotle it is from here on out :).

another viewer

Moe's Pizza is delicious

Kaelin Johns

Worked here for almsot 2 and a half years when they opened still eat here but latley the passed few times I've went EVERY booth was dirty floors had old food all over them had to ask for them to be cleaned because the back tables were closed down early food was messed up and not a thing tasted right.

Breanne Reith

Dine in

epic gamer82

Loves moes, when this one opened close to me I was excited, this one is a bummer though, frequently out of stock, or the employees just don't restock items.

Noah M.

Meal type

Allister McGuire

Love going here, they did have some quality issues for a little while which i think was just some lazy employees not cleaning well and not keeping up on the soda machines but the last few times we have gone it did seem like they were doing great and the employees seemed to care alot more.

Pauline Smith

Take out

Lorin Easton

Not there anymore

Tasha Cline

I could eat here everyday!! The Homewreaker is my favorite burrito on wheat with both rices, chicken, black beans, cheese, onion, black olives, cilantro and corn salsa. Yum!! If you op for the meal try the queso cheese dip and chips and small drink. You can also try one of their (I believe it's six different kinds of salsas) offered and located by the Coke Cola multi-flavored soda machines. The staff always greets everyone with "Welcome To Moe's! and are pleasant to talk to. The restaurant seems to usually have someone in the dining area cleaning tables or sweeping under tables with large messes and the bathrooms are clean and well stocked, if not let someone know and they will take care of them. Keep up the great work and see you on my next visit to dine.

Nicholas DelVecchio

Everyone here looks like they hate their jobs. Its very dirty and employees are poorly trained. They are very rude, the cashier just slammed my change on the counter and i had to reach over and grab it. They also had to remake my chicken stack twice becuase one employee kept droppjng it. Every experience here has been really bad and its mostly due to the poor attitudes and training of the employees.

Eric Jackson

Excellent food. Large portions

Kristine DeNeve

Very friendly, and the queso dip is my fave!

D_Millio Madness39

Love the food! Especially the Queso! Though I wouldn't go right at dinner time due to the line and waiting time.????????

DONYELL SMITH

Dirty....cold food...we left!! Hesitate even giving it one star. Do NOT recommend.

Amira Hakim

People in there is slow getting food ready .. when door dash people are picking up food should be done. instead of customers waiting for their food for over in hour.

Michael Burroughs

I have been eating at Moe's for years. Im thinking I even gave a positive review in the past. I have done a full 180. I ordered the Alright Alright Alright Nachos and paid nearly 12 dollars for the dish. This was meant as my entree as it has been great in the past, full of nachos and toppings usually to much to finish. When this order arrived via door dash I was shocked. The order was half or less the size it normally is. I decided to speak up and call the restaurant to see what can be done to remedy the order. I called and was transfered to a voicemail. I calmly explained my disappointment left my phone number twice and asked for a return phone call to discuss. That was two days ago. I have not received any call and am completely turned off by the lack of customer care. I do not understand how a customer that reaches out with concerns regarding their meal and the full price that was paid, can be completely dismissed.

Lissa

Some of the worst staff I have ever seen. The assistant manager was absolutely useless. Incredibly rude, argued with me for awhile until it was proven she was wrong, apparently our food was also taken so they had to remake it.. and while remaking they realized they were out of stuff we wanted. Meanwhile she was making her dinner plate. I will never ever be back here, I'm super disappointed. It blows my mind she has a management position ANYWHERE. Still waiting for corporate to contact me to talk in depth about the matter. No one seems to care at all about quality or the customers at Moe's anymore

Covin P

Basically the closest you'll get to Mexican food

Kerry Hall

Love the burritos

Talorian Jenkins

Doesn't follow any mask policy and was just awful. Employees fighting with eachother and orders taking over 30 mins

Leslie

$10–20

Emily Borza

My granddaughter loves this place

Kevin Dreher

Slow .. screwed up order and gave attitude when asked to fix

Lisa LaSota

Very dirty. The garbage is overflowing, tables are dirty, floor is sticky,salsa bar looks like it has not been cleaned all-day. Out of sour cream.

Carter Neumann

Dinner

Amanda Marie

Servers were not great

Jena Colon

One star is generous for this place. Place is dirty and as our order is being made another employee is wiping the area with a dirty cloth. The prep station had dried rice and dried chicken; no onions, mushrooms, or other options. There was no excuse for this because the store was not busy and at least 5 staff was just standing around. You have lost a customer.

Sheffield stokes

WELCOME TO MOE'S! hahaha that never gets old.

Jordan Cruz

Rice is a little under cooked

All_Otaku_Review

Great food ????

RamenDaNoodle

They do not let people know that they are out of Guacamole until the end of your order and the area where cups and napkins are stored is not well maintained.

Arthur Radzinski

I didn't go to moes but it seems nice

Mark Goho

Where has Moe's passion and caring for their customers gone??? I am appalled of how our experience went tonight. We ordered a chicken bowl and got not even a quarter of a scoop of chicken bc they were almost out. To say we got 4 actual mushroom slices would be too many. All our other toppings were cut in half too. I mentioned it to the cashier she laughed and goes what do you want me to do about it? Then charges full price like we got what we actually ordered. I almost wanted to say we don't want it anymore but I'm not that person. If I could give 1 star I would. Do not go to this location!!!!

Patrick Honan

Moe's is the best of the three chains we have, and they always have great food and friendly staff. Triple A+ for having those awesome Coca-Cola "everything" soda fountains!!!

Crystal Lynn

This was the only thing I wanted today to go my way, the site said they close at 10 I get here 9:50 and they’re already closed because of “Winter hours” and no one updated the hours online ????

Kaitlin L.

Tonight, I had the best experience in 100's of great visits to Moe's all over NY state. Otis and Jerele made my superb quesidilla. Asst Manager Lianna was overseeing all of the crew cleaning after a busy dinner hour. They earned all top reviews for excellent customer service, great meal and terrific teamwork! It was a pleasure to sit and eat, relaxing while they were working hard and having fun at same time. They went out of their way to help me set up my Moe's account on app on my new phone. Otis has manager skills. Please tell him I said so! Several customers came in and they were quick, offering the best service as well as some good laughs for customers who appreciated the service and atmosphere. BETTER THAN THE BEST RATINGS POSSIBLE TO THE MOE'S GREECE TEAM!

Felicia Edmonds

I went last night and was excited because I had a gift card to use from the holidays. We had a very bad experience. 0/5 stars wasn't an option. We weren't greeted, we weren't spoken to for about 5 minutes even though there was literally not a single customer inside. We entered at 8:25. They close at 10. It took over 20 mins just to get 3 orders. They had mopped the floor but didn't have signs where you could see them and one of my party members fell. No employee said sorry or cared that someone could have gotten hurt. When we go home to eat the food was terrible. Old rice can be hard and crunchy, very bad for your teeth. I couldn't even eat my food because I feared I would hurt my teeth. Worst experience Iv had at a moes. I WILL NOT be going to this location again.

Cameron Stark

Meal type

Kimberly Slaughter

Online or doordash orders are never ready. Its not happy when customers food is late and past delivery time... Unsure if I'll come here. Unhappy customers waiting as they take care of others that walk in and were waiting around for online orders. They need to social distance customers better and give better customer service because the lady near register was rude

Derek Govan

Great food. Great prices.

Craig Bohrer

Service

Bob Metcalfe

I’m only rating moes in Greece ridge mall one star because I can’t rate 0. We walked in, no one welcomed us, the employee that was taking our payment was not only wearing a night gown, but on her personal phone trying to tell me my total. When I wasn’t sure who she was talking to, she got an attitude and seemed annoyed because I couldn’t tell she was talking to me and not the person on the phone. They were rude and didn’t seem to care about their jobs. Not returning.

a guy on the interwebs

Horrible service bad attitude from both managers. Waited an hour for pickup that was ready when I got there.

James Hineline

You can tell that the manager here really cares about her job, customers AND her employees! It was extremely busy when I went to Moe's but the manager and staff were all friendly and accommodating. They were working REALLY hard at getting all of the orders out and the manager kept giving words of encouragement to everyone and paid so much attention to each customer and tried to make everyone happy. I was beyond impressed with the attitude and work ethic of the manager here, it was almost inspiring and motivational for me personally to see how calm, cool and collected she was during an extremely busy rush all while remaining compassionate towards customers and staff. WONDERFUL JOB YOUNG LADY!!!! YOU WILL GO SO FAR IN THIS WORLD!!!!!

Joshua Swanson

Moe's is good to bad its attached to the mall.

matt mccoy

Im not someone to complain but they where rude,they had me waiting for almost an hour and i was doordashing and had food in my car ready for delivery for another customer and i had to cancel the order cause they where taking long and there was alot of dashers waiting for the order to deliver and they where there before me

Lana S

Love this place! Sign up and get a free burrito on your birthday

Gilbert Crew

Service

Toe Kneemah

Chicken club quesadilla is AWESOME, cashier was training I think and was a bit slow but that's not typical.

Brian Hartman

This place is trash now. Used to be my favorite moes but the last 3 trips have changed my mind. The rice was crunchy, the tortilla was cold and hard. Its also been like this the last 3 times Ive come here. You notice how no one responds to these awful reviews? That should tell you something

Aletha Simmons

Love their food!

Chuck Harty

Welcome to Moe's! Service was great, staff was excellent. They nail it every time we visit.

Paig Rounseville Sr.

I’m not one for bad reviews, but after today, waiting 30 minutes in the restaurant for a pick up order that should’ve been ready when I walked in and was ordered 2 hours ahead of time. I wouldn’t make a bad review but this is the 3rd or 4th time this has happened. And to make it worse every time I’m in here waiting 10 people walk in order and walk out. I’m not saying their food is bad, just don’t order online!

Neva Varga

Kids didn't change their gloves after eating pizza next to where they prepare food. my food was cold and I had terrible service

Ian Scheil

It's middle of the road text mex food. For being fast food it's pretty good. It's not the other place that everybody likes to go for the more free range all natural choices but this place makes it fast and it's really good not to mention all you can eat chips and salsa!

Mark S Hammond

Price per person

Matt M

Went in today for pickup. The staff was SO SO FRIENDLY! My quesadilla was also very good!

Jessica Jimenez

Don't order online because they won't make your food until well after you get into the restaurant anyway, and if there are other people there it will just take even longer. Terrible service and coordination at this location, avoid it.

william hess

Food is good. However I ordered 3 meals. All don’t wrong, and none had chips & salsa that were ordered with the 3 meals. Over priced for getting nothing that we ordered

kelly knorr

Not sure what happened but this location has gone downhill bad lately. Maybe it's due to Covid/labor shortage or new owners, but it's not the same at it was 2 years ago when I made my first review. Recently made an online order and waited 20 minutes past my estimated pickup time. During my wait, I watched the cashier get into multiple fights with other employees for not communicating and mixing up orders. Can not recommend this location.

Melba XOXO

Always love moes yummy

James Payne

They got the majority of the order wrong or it was missing. When speaking to a manager, they informed us that the general manager, the person who could authorize a refund, was going to be out until Monday. Today is Wednesday. The manager on call offered to give us store credit, but it was not even the amount of the missing order, never mind the incorrect ones. I would avoid this Moe’s. The managers don’t even have permission to charge back an order and she hung up when we tried to get more information to resolve the issue.

Brock Bafford

Meal type

Mrs Christian

Really good and fresh!

Greg M

Food is good. But sometimes you can feel they did not put it all into it. When they do it is amazing, when not it is OK.

Taccara Prince

Moe's is better than Chipotle. Hands down. Not only do I not have to pay extra for guacamole, but the queso is 100% tastier and the chips come with the meal. Moe's is the best!

Luke Simonelli

Food is very good. Sitting area dirty. Also customer service very poor

Will

Not racist... I'm a country boy and had a hard time understanding the inner city lingo that was spoken by many of the employees, other then that it was quick service and good tasting food.

Chuck Dizzle

Waited over an hour for a pickup that should've been ready 20 minutes before arrival

Rob Morse

Well... I've never been this disappointed in a restaurant. The last time I ordered online and waited an hour after the pickup time for missing ingredients. (Promised myself I wouldn't go back until I made the mistake again today) Tonight I waited 45 mins after the pick up time and should have checked my order. 3 pieces of chicken on each bowl that was ordered, half the beans, no peppers and 0 chipotle ranch. Chips with my burrito were saturated in oil to where they were soggy. Before getting in the car I stuck up a conversation with a gentleman that waited longer than me. His story was the exact same except he waited 1.5 hours on Grub Hub only to have 0 meat on any of his stuff and 2 items completely missing. So he then had to drive to the store and wait at least the 45 mins that I was there for a replacement order. You have to actually try to mess up this bad. Scanning the store for some kind of leadership was pointless... If there was a manager there.... The minimum should be a firing...... As I'm writing this it hits me.... They also forgot my son's cookie

Nicholas Delgado

Moe Mondays is a good deal

Patricia Moulthrop

Price per person

Beth D

More like a Subway television commercial very misleading

Jay

Dinner

Christy Burda

Good bowls burritos and salads. But chipotle is life

Erick Gordon

Horrible experience. Online order took over an hour after I showed up to pick it up. Very disorganized Moe's in Greece New York

Brent Luna

Take out

Josh Lyons

Price per person

Fela Velez

Tried "Keto" version of bowl with no rice or beans, but they wont give you any extra lettuce or other ingredients, adding to insufficient meal especially for almost $10.

David Ozug

Take out

Brian Bennington

I didn't get my welcome to Moes. But the food was great

Ernest Messina

I don't like how the ordering system is. For starters don't ever go during dinner hours as you WILL BE rushed. One person makes your entree. Then sets in in line with everyone else's another gets your extra items. Then you wait for a cashier to make their way slowly to your item. I told her she had it wrong I just had a burrito but she kept telling me I had guacamole as well and I did not. So instead of arguing with a line of people behind me I ended up paying for it. The guacamole and cup of dressing apparently went with the order before me. I don't even like guacamole but paid for it. I did want queso but didn't get any. They need 1 person to walk through your whole order and cash you out or do it cafeteria style where they hand u what u want and u bring it to the register. It was all rushed and not correct. My burrito was good but also really spicy, which last time I got it it wasnt. People who can't eat spicy should not go here.

jered voelker

Service

Krystle Sercu

Terrible experience. Employees were rude and condescending. Both drink machines weren’t working and were out of ice. Go to Chipotle down the street instead. Way better.

Stephani Michelle

Service

Allen Travino

Lunch

Papa Ult

This is the best place to eat. Me and my girlfriend came here for the first time. Absolutely blown away. Food is excellent, the drink selection is something from the future. Did you know that you can get strawberry sprite? Yeah jaw drop thats what i did. Great place funny people good price;)

Stephanie Schaffer

Not impressed with the food at all!

Justin Wypij

When i first arrived i was not properly greeted. The husky kid behind the counter didn’t even ask what we wanted, just stared at us. After we got our food we sat down and only to find out our chips were soggy and ripped like paper. Also two of my friends burritos unwrapped as soon as we took off the tin foil, due to poor wrapping skills by the employee behind the counter. Overall i was very unhappy with my visit and chipotle is the move next time.

PeterCore Records

I was not impressed with this restaurant at all!! When was the last time anyone really cleaned this place. It looked like someone slopped the hogs in here. I for one won't be back for a while. Food was ok, but that was about it.

The Outdoor Toad

This place does not seem to care about pick up orders one bit. I thought it's common sense to make a plate look the best it can be? How is it fair for me to be waiting for my food and watch every other customer that passes by with a well-made plate and I'm given trash....seriously....and you add the wrong ingredients? I just hate arguing that's why I didn't come back but management doesn't seem to care one bit.

Clinton Rice

Hair in the food, masks under chin only, barely any queso, and the salsa bar was a mess! Terrible service. Probably will not be back. :(

Dawn Forest

I always like this place, but when the food preparer gets goop on his fingers and uses both my food and my son's food as a napkin to get it off his fingers.... Disgusting. Either poor training, or he doesn't care. Either way is reason not to come back.

Julian DeJesus

Really good food at a good price

Loy Gross

We ordered on the Moes app as we usually do in order to have the order ready when we arrive. I placed the order a little after 6 pm with a pick up time of 7:30. I am a huge Moes fan and have been a loyal customers for years but I will NEVER return to the Greece location! When we arrived there at 7:35 pm the order was not on the pick up shelf (which is right next to the door.) I waited 5 mins then saw people walking in placing their order and leaving with their food. So I walked up and asked about my order, the gentleman apologized and said they have been extremely busy. I said no big deal but if your unable to do the order I can cancel. The staff began to prep our order. The ground beef stack was made with a small scoop of meat and very little toppings. I didn’t say anything because I just wanted to get home. My second stack was suppose to be steak and I paid extra for tofu to be added. I know weird combo don't judge. He started the steak stack but there was no tofu to be seen. After some confusion the tofu was found (sitting out in its container next to the stove for who knows how long) but then needed to be cooked. It was another few minutes before it was even placed on the grill as the gentleman waited on the next customer. Because of time restraints, COVID-19, and the fact that my food was just placed to the side getting cold while we waited for the tofu to cook, we asked if we could just get a little extra steak on it instead. Mind you when I counted their was only 5 pieces of steak on it to begin with. Simple request. Simple solution. The gentleman said I have to ask the manager I said ok no problem. The manager began rumbling about how busy they were and that it wasn’t their fault that the food was not ready because they had so many Grub hub orders. And that the steak extra meat charge was .80 more than the tofu extra charge and I already paid cause it was an online order I said ok Cool never mind. Please just wrap up what is on the stack so I can go. He said well the tofu is cooking. I said again no biggie I would just like to go home. Then a prep cook came forward and said, “You just want a little extra meat right?” The cook began to accommodate her but then the female manager came over and would not allow it. I said that’s fine I dont want the extra meat. I advised that I would be contacting corporate to complain about how the manger handled this situation. This comment clearly upset her and she was extremely rude and told me she didn’t care if I contact corporate. She also mentioned how their were grub hub orders and other people waiting longer than I have for their orders. I then told them to keep the food it did not even look appetizing or sufficient for the $25 charge. It's sad when your manager is so rude and unprofessional especially when the other staff was so nice and apologetic. I contacted Moe's that night to explain the situation and request a refund. If you are craving Moe's visit the Jefferson road location! This is my usual location and have never been disappointed with their food or service.

Jason Bergeron

Meal type

Carlrenix Martinez

Service was very poor, and you had to ask the servers to change their gloves. Let alone their attitudes were very poor!!! Will never eat there again!!! I will also follow up on social media with photos. If they wore name tags I would have their names tagged in this review.

RICHIE SANTANA - RICHIE RICH - (RICHIE RICH)

dinner w my best buddie

Matthew Beardmore

The absolute worst experience we have ever had...there was no “Welcome to Moes”, everyone working seemed absolutely miserable(no smiles whatsoever), the meat was all dried out, fewer choices of ingredients, the staff seemed more interested in getting things cleaned and closed up...we were there at 8:00pm on a Friday night...and the bottom of the bin chips were inedible because of how salty they were....incredibly disappointed (this was a girls night out with my 10 year old daughter).

Dr. Punk Princess

I asked them to redeem my coupon for buy one get one free burritos and then showed them my reward for free queso.They proceeded to tell me to scan my queso reward (you can only use once and it runs out after 2 hours of hitting redeem) and then told me "actually you can't use these together." Now I'm out of a coupon for free queso because of their mistake and they gave the queso to the woman after me (she didn't pay for it). After this they didn't give me my receipt and had an attitude when I asked for it. I still didn't get the right one. All this might've been a little better if we were greeted but even the mandatory "Welcome to Moe's" Was missing from the service.

Luis G Perez

Amazing food of great quality

Adam Audycki

Ordered the smothered green chile burrito. Very delicious! Their queso is also very good. Fast service despite a long line. Friendly employees. Clean restaurant and tables.

matthew devos

I only gave 3 stars cuz the food is decent. The employees all seem MISERABLE n VERY unwelcoming. Not ONE of them even smiled with us. Not sure how they r so angry when they make a decent wage now. They need some training on customer service. Doesnt make u wanna come back to this location in greece.

Kayleigh Furia

The food was decent, but the service was painfully slow going through the line. The salsa bar was completely out of every type of salsa. The restaurant was a little too dirty behind the counter and the tables. I would rather go to Chipotle or Qdoba in the future.

Debbie Petery

Big portions, good prices.

Corey VanErp

Ordered food for the office. 5 orders, @ 11:47am. Go to pick it up at 12:15. Hadn't even started making it yet. According to website ordering all beverages are limited to 20oz coke bottles (coke, diet coke, coke zero, sprite) every …

Carebear

Food great. People good. Music is way too loud.

Brianna Jordan

The food is good

lastgunslinger3759

Welcome to Moe's! Big selection of toppings (unlink other competitors....), salsa bar with seasonal changes, spicy if ya wanna or mild. Not too shabby

Holly Brynjar (Sock)

Decided to try Moe’s after hearing a lot of praise about their food. Arrived at pickup time then had to wait half an hour before heading home with what I would call sub-par food. My burrito was nearly flavorless with the taste of cilantro being the only noticeable one. The queso tastes like mildly spicy velveeta cheese and after it cooled to room temperature had a glue-like consistency. But the chips are okay, and soft drinks are what you’d expect. Overall 2 stars.

Rob Stock

So good????

M JP

I dont know i havent been there yet

David Dais

Horrible employees and management. Slow, rude, poor food quality. 45 to 60 minutes after the Moe's app stated pre-orders would be ready. The staff does not make app orders until you complain. Many people are there waiting for food and employees don't care. They just make excuses and ignore complaints or asks for help. We will never go back after being a regular customer for many years. Sad situation Attached is my well made burrito, with the same service they provide, it shows from this picture

Jordan Naughton

Friendly staff, clean dining room, reasonable prices. Always a nice place to stop for a quick bite- and the food is fantastic!

Lori Brayton

Not the best workers

Christopher A

Mona was an absolutly amazing worker and the food is great!

Many_plants_one_pot

Moes is always good food. I like this place better because it has 2 drink machines = less waiting for drinks/refills.

Chris Bash

Food was well worth it, and hot!

J Horn

The rice is always hard and the dining area is always dirty. I have never gotten a "Welcome To Moes!" at this location.

Samantha Macartney

Absolutely amazing food, best customer service I have ever experienced highly recommend coming to this location and sitting down and enjoying some food with some good energy in the store

Chris Montana

It was a yummy dinner & used my AAA DISCOUNT.

Andrew Troup

The Stack is what I have great food. Love it.

ROC EMT

Not even worth one star. Moe's in general has been subpar for some time now, but in particular the one at Greece Ridge Mall. I realize we are under different circumstances with Covid and all, but a lot of the problems I have with this Moe's started last year. When the staff makes a burrito that rips, they just rewrap the broken burrito in another. So now you have two soggy torts for one burrito! One time they just gave me a burrito with a big rip down the middle. They miss ingredients a lot. Several of my recent burrito purchases didn't even have the protein I ordered. I'm really not sure how you forget that. The final straw for me was last Friday. Again, my burrito didn't have the protein I ordered. What was really awful though was when I bit into a big avocado pit. How does that end up in your guacamole? It sounds like your staff needs some better training, or you might even need to get some better management. Anyway, I saw Moe's has a "win burritos for a year" promotion going on currently. I wouldn't be able to eat burritos 7 days straight at moe's, let alone 365. My job is a five minute walk from Moe's. Not only will I never go there again for my lunch, but I plan to tell any coworkers or friends/family that mention that moe's that their money would be better spent elsewhere.

Troy Fetzner

Great service and food was great...

Tracey Ingham

Dinner

Andrew LaChapelle

$20–30

Katie Caswell

Take out

Emily Simpson

Price per person

Joe Russo

$30–50

lori tiller

I've always liked Moe's. One thing about this particular Moe's... How about a more enthusiastic 'Welcome to Moe's!' Instead of the barely audible one I (believe) had heard. Other than that, its good.

Julian Mantione

Love the food. Customer service is amazing.

Brittany Haigh

Great value for the price!!!!

David DiCesare

Awful place to dine. Ordered our food at 7:05 and was suppose to be ready at 7:25. My wife went up at the estimated time and shockingly the food wasn't even started yet! We placed our order again and it took untill 8:00 to be ready! When she got home and we started unpacking our food we noticed many flaws in our dinner. My burrito had uncooked rice, her salad didn't have half the toppings, our chips were really stale and worse of all our queso had a hair in it! I highly recommend not ordering from this restaurant due to workers not following mask guidelines as my wife saw many workers wearing masks around their chins and unprofessional way of preparing food.

Heather Fronczak

Meal type

Tom Bard

$10–20

Rita Gauthier

Price per person

Rocco S

Very nice place TVs and are you can watch they play good music the service was really excellent the red headed girl who served me was very polite and I like that so that means I will be back to her again

Levi Sorta

My best my best friend and I just came back from Moe’s and I eat my taco there was a freaking hair in my food and I went there and I told them that there’s a hair in my food they didn’t do nothing they said was not there hair are used to love that place but now the panic gonna go back there for a while

Chandler Brown

The level of incompetence at this store is at whole new level. Everything you can say about a place being bad is true here. Got the order wrong, very dirty, *terrible* employees, food wasn't ready for 25mins after it was supposed to be, etc.. This place needs to be closed and everyone fired immediately.

Mitchell S

Service

Eckin Dogito

Love it here!!!! Amazing food!

zachary johnson

You have to like this kind of stuff to appreciate it

Kevin J

Always a joy coming to Moe's!

Jessica Crites

Chips are the best!

Jose Quintero

Great mexican food with lots of options. Free chips included in your order is a huge bonus.

Lori Logothetis

Pick up order tonight was 20 minutes late and that’s fine, the workers seemed like they were pretty backed up with orders. I waited for my order and grabbed it as soon as they brought it to the front and drove not even 10m home to realize both meals were cold. Not even warm. The bowls were both maybe 3/4ths full, one bowl didn’t have any steak or grilled onions and my bowl had the equivalent of less than one tiny strip of steak and the whole thing tasted funny. The chips were also stale. Greece Moe’s is not worth it????

Ahmed Alshaibi

All they had to do was read my online order and even that was too hard apparently. My entire order was wrong.

Alan Fielder

Service is awful, major attitude. Burrito was a mess. Soda is always flat. Staff is very rude.

Janessa Perez

No welcome...Rude employees....unprofessional...impatient employees...no masks...dirty uniforms...attitudes....personal conversations while customers wait....throwing food into bags...yelling at customers. I'll go back th Chipotle. You all need to do something because this seems like it's been going on for quite some time at the Greece location.

nikki jones

Great food!!

Anthony Pignone

$1–10

Faith Williams

Price per person

christe mammarello

They made our orders with lots of stuffing, which was nice, but didn't drain things properly, so the burritos were soggy and bursting when we went to eat them. Add to that improper mask wearing from their people, and the fact that the place was not clean (from the restrooms to the counter to the tables inside & out) and we'll likely not be back.

cathy mcnulty

Rude and dirty staff, won't go to this location again.

Maggie Mumpton

Awesome food and service

Patty Gatti

This place needs to get its act together they ignored my order when from the beginning I let the girl in front of me know that I have two items to order she made my homewrecker but ignored my order triple stack then walked away to help the customer behind me eventually another employee came over and finished it for me.

Victoria Flood

Overage food but always a good price.

navin chowdary

Food is okay

Jessica Fields

Awesome workers! Amazing food. If i were to say one bad thing… i just don’t love the sitting situation. But 5-stars!

James Burns

Great food but very slow service.

Danielle Woodland

Moe's Mondays is the best. Truly a great bowl.

Bela Kovacs

Called ahead at 5 food was not ready until 6 then they put your food on a rack and everyone touch your food trying to find there bag horrible way of doing thing never again

meaghan needle

Love it

William Schwalm

It's ok

Lidia Carangi

They were soooi nice. The man was very good @ fixing our food. That made me very happy

Alex Selinger

unless you go here in person and verify EVERYTHING you want put on your food or make sure ALL your items are included. STAY AWAY if you're using door dash. website order and restaurant receipt didn't even match

Stephanie R

Never been to Moe's.

Mark

The more I go here the more I realize that Chipotle is WAY better. The only reason why I went here is because I had a buy one burrito get one free. But honestly I would rather go to Chipotle and pay full price than to go to Moe's again. Blah

Donna Weaver

Got out of work late saw that Moes was open till 10pm just arrived at 948pm doors unlocked and as soon as I got in every single cover and item was put away nothing to serve and show for. They said we closed. I told them the website says 10pm. They say we always close up at 930pm our website isn’t right. I said than you should lock your doors and they kept saying we’re closed. They said we had to do deep cleaning. And kept coming up with excuses meanwhile I got this recorded on video and as soon as I show them they were upset, in guilt and called me a snitch and got upset I caught them lying. A black male, 2 black lady’s one short one heavy & an older heavy Puerto Rican. One of the worst rude experiences I’ve ever seen and again I have the video to prove.

Lee Allen

Fresh and tasty food, plus professional employees.

Christine Murrer

Food used to be good now it is completely horrible and a waste of money they might as well close the business horrible

FRANK GORI

Great food quick clean location

T D

Waited over an hour past the time it told me for an online order along with 10 other people going thru the same thing as me. No apology or anything from the staff. Not just this time but whenever I do go to this location the staff seems bothered and grumpy about taking your order. The Henrietta location is much better.

Brent Ligus

Fresh ingredients and friendly staff.

Crystal Worthington

They call it a "Southwest Grill" but it doesn't rise to the standard of that title. It's more like what someone from the Eastern U.S. thinks Mexican food tastes like based on an old memory of that one time they were in San Diego as a kid. All the ingredients are there but they're all a little off the mark. There are usually 5 or 6 salsas at the salsa bar. Not one is just a basic, simple, fresh, pico de gallo. Most of the red salsas are too sweet and the tomatos seem canned. Or they are on the hot side and too garlicky. All the ingredients have a little too much salt in them and when you put them altogether it's nearly inedible from the saltiness. The steak is frequently on the gristly side (why don't burrito joints in this part of the country know about carne asada or taquitos?). They serve beer. Vegan options available, though tofu and veggies may be cooked on same grill as meat and I've seen employees handle meat and cheese with gloves and not change them before making a vegan plate.

Kathleen Harradine

Amazing food, great service, Great employees

Darlene Kron

Got a steak burrito today and it smelled and taste like camel cigarette ash, my wife smelled it to and told me its fine (she's a vegetarian) An employee walked by and I had her smell it and she told me it was seasoning! Ive stuffed my face with steak for many years and never had any that smelled or tasted like an ashtray. I think they did something to it!

Jeff Knapp

Great food!

bradley schuld

Slow service. Staff kept wiping their nose with a gloved hand and then using it to handle food.

Wendy Accorsso

Awesome food, quick service

Jennifer Harper

No welcome to Moe's when we got here.

sarah preish

Food is delicious, but what really makes this a 5-star place is the customer service. I just walked in to pick up a takeout order and was a minute early, early mind you. The manager, Jay apologized that it wasn't ready, gave me a free drink, free queso, and had the order made immediately. This experience is what keeps people coming back. Well done Moe's!

Rich Smith

So I guess this location closes at 9:35PM. Walk inside and people mopping, making food and telling me they’re closed when clearly google and the sign of the store hours on the door state close is 10:00PM. I work in retail as well and understand the nightly closing procedures in addition to the urgency of getting home to my family. I would greatly appreciate consistency with hours of operation and new management please.

BJean Gammi

I have never been treated as rudely as I was there tonight. They gentleman that took and prepared my food was single handily the worst person to have working in a service industry. I will never be back to this location, and I will share my experience with anyone that’s considering going there.

Rosilyn McLamore

Free Salsa plus seasonal Salsa's

June Daggett

$1–10

Michael Markel

Doesn’t deserve any stars at all. Service was very poor and they over cooked my meal and they’re very inattentive, except d’angelo he is a very good employee . Don’t recommend going to this location.

Darlene Sams

Great food great prices. Been multiple times

Muhammad Hassan

I don't usually rate places low but this one was not good. The restaurant was dirty, floors sticky, the food was burnt and hard, and the employees were swatting bugs on the counter right by the food prep area. We ended up tossing our food and leaving. They offered nothing. And the food was a little on the pricey side.

Lacey Natello

terrible service out of everything. lady taking my order was on her phone the whole time and was very rude , would never recommend anyone to go to this location

Carol Rotoli

This place is going right back down hill where it used to be. Every time we go it worse. How do you run out of salsa?? Really. It's such a mess.

ya boi skinny weenis

Manager was super nice and very accommodating. The food was good as well

Autumn DiDio

Not happy with Greece Moe's customer service and their attention to the new COVID 19 laws for safety (not allowing too many people in the restaurant, making sure people are wearing a mask, standing 6 ft away). No curbside pick up eventhough it is advertised! I was given a pick up time of 6:22 (ordered at 6:02). Upon arrival to the location in Greece, Ny we were not instructed where to stand in order to comply with new fed regulations with Covid 19. One worker finally asked us to wait outside. I waited for over 45 minutes while people came and went with their orders...they had just gone inside to order, not placed an order ahead of time. Come to find out, orders were being done out of order! Several customers and I waited patiently. After 7 o'clock I finally had enough. I asked 2 different workers if my order was being made to which I got a "we're getting to it" reply. This was not the case. I demanded a refund after I realized they never even started my order... over an hr after I ordered it. They need to change a lot of things at the Greece location to comply with new laws and need to learn about real customer service and I won't be back. It would of been different if they had communicated the wait time.

Ryan Dell

Other

Phil

The had no sour cream. Like really people let’s do better !!!

Andy Sobolew

So trashy!!!!! So dirty.... they we're picking food of the floor and put back on table when no one was watching....guess what I was watching......Would never go here even if this was last place on Earth open!!!!!

Nicki Willow

My husband ordered the chicken club quesadilla, and the person preparing his food asked him what he wanted on it. When he said to make it exactly as on the menu, she laughed and said she didn't know what was on it, so my husband had to read the ingredients off the menu to her. That being said, the food came out OK. But then we sit down and there are four children at a table by themselves whom we quickly realized were the children of at least one of the employees working that day. Maybe they didn't have a babysitter and I understand that happens, but coupled with the lack of care about doing their job well was frustrating. Last thing...the TV on the wall in the dining area was playing an R-rated movie that was not family-friendly content with the f-word in every sentence. I suggested to one of the employees they may want to change the channel since there was so much swearing and was told, "sorry, I didn't know." OK, maybe she didn't know. But she then proceeded to mute it and put closed captioning on, with the f-word among other swear words scrolling across the screen continuously. Overall, quite unprofessional and an uncomfortable atmosphere for our family.

Tonilee Meyers

Love Mexican food

steve

The food is decent and the servings are adequate. The service, however, is lackluster. I've been in two Sundays in a row and it just seems that no one, except the manager, is interested in being there. Their greeting "welcome to Moe's" is either non existent or mumbled.

joann paxhia

Service

Kayla Powell

Good place just a little expensive for the food

Paul Watkins

I went yesterday for the taco family kit, which seemed like a great idea. The whole experience was awful. First of all it was overpriced for what it came with. When I picked It up and drove home I found that they forgot to include both meats and the chips in the bag. I called there to let them know and I heard dead silence, followed by seriously?! I had to drive back to pick up the items I was missing. When I got home the second time I found some of the food wasn’t fresh. The tortilla shells were stale and broke apart easily. One of the bags of chips was burnt to the crisp. The steak tasted different than a typical day. Anyways, I can tell you I will not be heading back there for a long time and am super disappointed.

takilya santana

Personnel speaking in front of food without a mask while preparing orders. I'm not eating again until the staffs practice food handling safety procedures. Totally disgusting and unsanitary during this time.

Leroy Jenkins

Dinner

Ashley Nicole

I’m giving 2 stars to be nice because I liked some of the staff, but the places is infested with fruit flies and they are literally everywhere it made it uncomfortable to dine in I ate some of my food and left it’s disgusting in there it’s dirty and filthy call the health inspector lol

Paul Morris

$10–20

Charles Coons

Very tasty food, and nice and attentive staff

Anthony Joseph

I really enjoy Moe's and this is the location I go to the most often. Food is good , prices are a little hi but not terrible. I dis try the new quinoa bowl this visit and I'm not a fan its way to spicy.

Ivy Quinn

Meal type

Tim Yorkey

Terrible service all together. I made an online order at 7:15pm and they said it would be ready at 8:40pm. Got to the restaurant at 8:40 and they never even started my order. The cashier told the manager and members who were prepping food that he had told them about it and no one prepared it. The manager did not seem to care and was chatting with other employees while I waited. 20 minutes go by and I finally receive my food order at 9pm. Almost a whole hour after I placed my online order. The employees and manager working did not care about how long I waitin . I will never come here again and will steer anyone I know away.

kristin belknap

The worst Moe’s in the area. We ordered online so we could eat before my girlfriend had to go into work. She had to be at work at 1, our food was supposed to be ready by 12:38, which would have given us at least 20 minutes of eat. By 12:40 our food was just starting to be made, We waited until 12:50 and our food was done. I give it 2 stars instead of 1 because our food was at least hot and not cold like it usually is. Why give a time it’s supposed to be ready by if you can’t honor it?

Richard Sullivan

Awesome food :) friendly staff.. Can't ask for more

Arjun p

Dine in

Luis F.

Service is horrible seems like the kids working there dont want to be there .

Lisa Reeves

No one shouted “Welcome To Moes” when I entered. So I left and went to Chipotle

Andrew Ciccone

Dinner

Ian VanDeusen

I didn’t eat the food yet but I wanted to let people know how different the atmosphere was in there. The employees seemed enthusiastic to work there. They were all very polite and made my visit pleasant. This is unlike past visits I’ve had there where employees would be rude, swearing and arguing with one another in front of the customers. Place still needs a good scrubbing but 100% turn around on the service. Hope it stays that way.

Aaron Stornelli

Cant say anything bad about moes... its fast , its filling and I like the atmosphere!! Welcome to moes!

Kim and Aaron McDonald

Probably the worst customer service. They cannot handle online orders. The only reason I’m giving 2 stars is because they great queso

Tiffany Hendrix

Tried them twice now through Grubhub. First time the rice was rock hard and disgusting. Gave them another chance, and the second time they completely screwed up the order and then refused to refund or credit our account after we showed them proof of their mistake. Stay away.

David Diaz

my gf stopped to get dinner at moes tonight and was horrible le..I got 2 burritos soooooo small and yet 1 I was charged 9.50..and the other was 8.50...for sour cream, cheese n meat..oh and they were ice cold...waste of 45 dollars that we spent total...would of been better of going to taco bell.

steven large

Better than I thought it was going to be but the menu is a little light not too many choices there but hopefully their menu change over time

rage 909

Night crew and managnent are the best they have had in a very long time!!! Thank you for your wonderful service and always making customers smile. You guys rocked it once again tonight and all the nights we come there. Thank you all , ????????

Mark Pangrazio

Bad service ???????? and not the given the complete order

Warren Brant

service is terrible and the salsa is always empty... hire AJ back, he was the best worker

Theodore Johnston

I love the food. However, it continues to get my order wrong. They will compensate you for correct/missing item but, that's an additional drive and shouldn't be necessary. Disappointing because they do have great food but, errors are to frequent to support anymore.

Kash

First time going here. I ended up trashing my salad after only a few bites. The salad tasted watered down. The chicken was super dry. I am disappointed. I was looking forward to this place after a friend told me how great it was. Was going to give one star. But I added a star since the chips were descent.

frank fallon

The food here is very good. My grandson lobes it here.

Rs Rs

Price per person

J S

First time coming here okay services but food was nasty.. the chips are in plastic bins stack up the tortilla chips so stale and old.. im like how long its been sitting there. Not coming here again. Food made my stomach hurt

Scot Beaumont

awful costumer service

Emily Patton

I’ve ordered from Moes several times… I never leave negative feedback as I waited tables for years .. I’m aware how fickle the industry is.. however the last 3 times I’ve paid the same price for a side of queso & guac that cost over 3$ now comes in a soufflé cup?? Or I didn’t receive my guacamole at all.. I’ve never received the salsa but one time .. I’m a huge fan of Mexican food however I’ll have to fine a new favorite I’m no longer paying for things I don’t receive no matter how much I appreciate the food .. it’s happening far too often

Cheryl Sheldon

Service was meh. Food was meh. Atmosphere was the highlight.

Juan Barrios

For the price is pretty good but the quality of the good felt like I was eating microwave Tex Mex food. It's fills the stomach but the traste buds didn't enjoy it. But there's chips I love. But I've heard the Greece location is the worse one. So I'll def try others.

John Greenwald

Great food!! Generous helpings! Had the "Homewrecker" chicken with rice, blk beans, queso cheese, bacon, lettuce, shredded cheese and sour cream! So good! Came with chips and drinks, pay the extra for the side of queso it's worth it!.

James Labarr parulski

How do you not have cheese in a taco/burrito establishment, ate there today and they had no cheese???? Very disappointed, may be last time I go there,,,,,,,,one of the main ingredients to a burrito????

Leah E Anderson

Gets worse every time I come here. This is the last time. Throwing my mostly uneaten bowl in the trash. No flavors in the pop machine, rice so over cooked it's like mush, chicken so dry I'm pretty sure it was yesterdays. Doesn't Moe's corporate do any quality control?

Donna Marello

"WELCOME TO MOE'S" is your loud greeting everytime you enter Moe's. If your up for big hearty Mexican style meal, Moe's is just that. All orders are made to your choice of ingredients and sauces. In addition to big burritos, they have bowls that have all their great ingredients without the tortillas.

Gregory Rohrs

This place is not what it used to be like when they first opened. The quality of food and the quality of employees have gone down dramatically.

David Knopp

WELCOME TO MOE'S!???? Good Food....Great Staff. It's also very spacious here for dine in????????

Lukas Hofbauer

Make a customer happy and they will tell two or three people. Make them upset and they will tell ten people. These days that can be hundreds. Our family had visited here on May 6, 2018. I had done their survey and included contact information. To this day there has been no response. 1) Watching their people handle the food was disturbing. One person coming from the back after drinking a can of soda, handling money and then handling the food all without gloves other places the employees with change the gloves depending on what they are handling. This may seam small but having done food service things like this stand out. 2) Cleanliness of the restaurant. Several tables had food from prior customers on or under them. In fact I heard several other customers mention this fact as well while trying to find a clean place to sit. There was also a counter to get dipping sauce. Not good having this counter sticky and the sauces mixed together. 3) The food outright made me sick. I "Ran" twice to the bathroom. The first time I felt like I was going to throw up. And the second time I did. I only ate have of my food and the rest tossed. These are the three main issues with our visit. Usually I will give a place three strikes and your out. But with what we experienced on this day we will not be going back. Nor will we visit any other of Moe's locations.

Jessica Rigdon

The past 3 times I have been there have been a bad experience. First time I went and it took someone well over 10 minutes to cash me out because no cashier was around and the two employees got into a heated argument. The second time I ordered a stack and got the wrong one with the wrong fillings so I had to go back there and wait for them to remake it. The third time which was today I ordered a stack and a fountain drink but the soda fountain was broken so I got a refund for the drink and it took too long for me to be cashed out. The food is good but the terrible service is NOT worth it and the staff is lazy and careless I'll l just go to a different location from now on.

Relatable Gamer

Dinner

Brandon Babers

never a bad experience at moes they are always super friendly and willing to go above and beyond!

S P (EGP Outfitters)

I have been to several Moe's around town. I will never go back to this location.

Patty Smith

Meal type

Vanessa Behlau

Service

Sara Carlson

Literally the best customer service I’ve had and the food was so good the first bite I had my body automatically did a happy dance, going to become a regular!! Would recommend!!!

Katie Bleier

Cashier rang my order wrong, took about 5 minutes to get it fixed. When I went to the bathroom someone cleaned my table throwing away the rest of my food and drink.

Roger & Dave

Just witnessed about 6 people walk out of your doors, some even after ordering. I waited about 20 MINUTES in a very slow line to order and waited about 10 minutes more for the cashier to ring me out incorrectly, as we advised we wanted to "make it a meal" as the sign said with a side of queso and a drink. He couldn't comprehend that and charged me separately for each individual item. A lady who had an online order started to yell, and people were lining up waiting for food. Your staff didnt make it any better, not working with ANY haste or care for the backup. They actually seemed kind of upset that people were there eating. No apologies, nothing!! Toppings missing or not even available like cilantro and queso fresco! Who doesnt have cilantro refilled? Drinks not available in 2 coke machines. It just sat there empty. This was an unbelievable experience, dont know if I'll be back or the other many people that left tonight! Tried to add photos of this ridic line but it wouldn't let me.

Andrew DiTucci

Skip the line right? Wrong. I placed an online order and they didn’t even start making it before pick up time. Then told me he’d make it after he cleared the line?! Pathetic. Reconsider when you order from here online. 0/5

Franklin VanOrden

Nice restaurant and good Southwest food.

Any Body

Terrible "Joey bag of donuts"! I'm a regular customer of the Jefferson Rd location. Was at Greece Ridge, and tried that Moe's. Rice was hard and undercooked, and corn chips dripping in grease. Didn't taste good either. Complained on their website, nobody contacted me as requested. Stay away from this location. From the lack of a response, I'll never return to any Moe's. I used to eat there every week. Poor customer service!

Patrick D'Alessandro

Do not order online!!! They are an hour behind pick up times. They need a better system. I feel bad for the workers.

Rashad Scott

Delicious food, have to get the Queso

Efrain Santana

Always good food and service

Ricky Alvarado

What a disappointment! My sons and I have always enjoyed the Greece location and haven't been there in a while. What a truly UNFRIENDLY staff! No greeting, no smiles, no social interaction. Not a fan!

Adam Otto

Queso dip what else is there to say other than amazing

Joey Alphonse

Great if you’re ordering in the store, terrible for online orders, you spend over an hour waiting for your order and no one is doing mobile orders, they prioritize everyone walking in and neglect online orders completely. This is a the “everytime” experience.

Taylor Humphrey

Great food. Big helpings. Each order is custom made so you get only what you want.

Dan Zawierucha

Cashier is extremely rude. Everyone looks miserable and it is very dirty inside. If you don’t want to chance getting sick do not eat here, the employees do not care! Good thing Chipotle isn’t too far away.

James Butkevitch

Great place for Mexican fast food. Huge portions and affordable. They have a great salsa station where you can fill up as much as you want. Will definitely be going back.

Josh Derooy

Take out

Kyle Steele

Take out

Katie Rebmann

They have the best tacos in town ever

Michael Brown

Great location and seemed extremely clean. They lacked the "Southern" tea option but, hey, they are in Rochester. :)

J T

If I could give this no stars I would! I have eaten here multiple times every time its the same thing staff are rude, do listen to what u want and assume they know Nd just add it. I keep coming back thinking this time it will be different i guess I'm a hopless romantic. It takes forever to get your order in corporate need to step up and hire more ppl and retrain some off these workers!

ahlam jabr

Meal type

Jessica Faillaci

Service

rebecca shamrock

Better experience than before. Staff friendly

Sarah Thalhammer

Horrible service. We used door dash and we were missing quesadilla and burrito was made incorrectly. Called and was told they couldn’t refund for missing item and if we wanted the correct burrito we had to come to the restaurant. Staff were rude and hung up twice. Will not return

Xavier Johnson

THIS LOCATION IS NASTY IT’S THAT SIMPLE NOTHING TASTE OR LOOKED FRESH CHIPS HAD NO FLAVOR.....

elizabeth justiniano

Ordered from here off of Uber Eats and waited almost an hour for my food. This was my first time ordering off of the app. I ordered a couple of homewreckers and some queso and I didn’t see the option for getting a wheat burrito instead of a corn burrito. I tried called Moe’s directly but they told me they already made the order and plus I would’ve had to put in a special request through the app for which I wasn’t aware. I really wasn’t too bothered by it, plus they have me a free $5 gift certificate for the confusion. Overall the food was good and I would order again.

Tara McMillan

Staff is completely un professional . They’re ere out of everything including side dishes. Staff didn’t even know what went into the signature items. Moved extremely slow bc they were all over the place . All I could think was where is their manager !?? Worst moes I’ve ever been to

Gene Valerio

Great upbeat employees

Ellen Gray

The staff was great, it's was so clean and well organized. Most of all the good was delicious they really give you a lot of food! An adult order is roughly $10.00 with beverage and some days I believe kids eat free you can check ages and applicable locations online I suppose.

Vanessa Hernandez

Great Moe's location. Fast service.

Juliana Martinelli

Always good for a quick inexpensive bite out.

Patrick F. Carney

Awesome fresh southwestern food. Portion size is great for the price. Open until late evening. Get the ago for deals and birthday club. We go twice a month and get something different each tune. Plus they have the new Coca-Cola variety fountain machine with mixed flavors.

Natalie Jones

Moe's is absolute classic. I've eaten about freakin 10,000 homewreckers in my time here on Earth and let me tell you I do not regret a single one

James C.

Amazing food and fast service! Quick to sort out the craziness of an 11 person family during the dinner rush!

Renee

Not surprised to see they have 3.5 star rating. Service was the worst and employees act like your inconveniencing them if u order. They won’t be open for much longer

Scott Davis

Food was good

Pat Fowler

Meal type

Eddie Ayala

If I can give a 0 I would. Horrible customer service and hours of operation are incorrect store was closed at 9:00pm not 10:00pm. Employees are very rude. The whole store needs to be thrown out.

Shari Burns

We ordered online at 6:45 and got a time for 7:15 kept asking people where our food they were clueless and there was only 4 workers corporate needs to hire

James S.

Food is good... Service is always questionable

Ron Szczepanski

Very disappointed with this place. After reading reviews I decided to order from GrubHub anyway. I should have listened. I live approximately 3 miles from the restaurant and it took the driver about 20 minutes to get my food here once it was in the car. Then when I received my order it was cold and the portion size was laughable. I know this because I used to frequent the store in Henrietta when I worked out there. Also they couldn't even completely wrap my burrito in the foil. A lot of it was exposed to the elements. ,