The Saturday Bartender Cared More About Hanging Out With Her Friend Instead of Paying Customer
We visited Saxons Lanes on Saturday, Feb 29 (Leap Year). We were there for the bowling, but of course visited the bar for drinks. The ONLY bartender scheduled that night was HORRIBLE. She was rude, slow, no sense of urgency considering she was the only staff present with a bar filled with 40+ and bowling alley filled with 50+; and on top of that, her friend was sitting at the bar all night and the bartender spent the time chatting with her friend while semi-slowly attending to customers. Every single time we went to the bar for drinks we waited at least 10 minutes to get service another 10 minutes to fulfill our drink order. You can clearly see that every customer at the bar was unsatisfied with the bartender.
The employees attending the service counter for bowling were decent though. As busy as the bowling alley was at 9:30PM (right after league), the employees got us checked in right away; no major complaints there. However, the fact that they only had 1 bartender on staff and 0-1 waitress attending the lanes on a Saturday night where their “deal” was “All You Can Bowl,” shows the business’ lack of judgement in staffing their bowling alley on what I would assume a peak night. I am not even kidding- the “waitress” for the lanes NEVER made it to our side of the bowling alley. Which explains why we kept going to the bar ourselves.
Back to the rude female bartender. Again, she was the only one on staff. Every time we went to the bar (take note, we went at least 4-5 times that night); there was at least 5-6 other customers waiting at the bar for this bartender. The bartender took her sweet time to make drinks; ALL WHILE STOPPING BETWEEN EACH CUSTOMER TO TALK TO HER FRIEND. (See image below). Never once did the bartender stop to tell her customers “I’ll be right with you.” She had no sense of urgency OR customer service. Taking her time, frowning the entire time she was serving her customers. I don’t understand how Saxons would allow someone with this kind of poor attitude be the server on Saturday night. (I must also note, after speaking to the bar’s manager about the way his employee treated us- as well as pointing out the fact that she is clearly just sitting there talking to her friend; the manager sees it and instead of asking her to help with the order- he allows her to just sit there and chit chat as if there weren’t paying customers waiting.)
I am truly disappointed in this bowling alley- especially since this bowling alley is an older facility in the area/Twin Cities that is still in business. It’s a shame that management does not do a better job of keeping their paying customers around. We used to visit this bowling alley a lot 5+ years ago- never once had an issue with the service, bartender, etc… Its sad that when we chose to visit AMF Saxons Lanes for our Saturday night bowling- their service just turned us away- and ONE WORKER did it for us. We will not be returning and will advise others to avoid this bowling alley as well. Please learn to hire the right employees to serve your paying customers. One horrible rude employee can ruin it for everyone.