I called in June for a reservation for my 6 year-old son's birthday party. I spoke with Alex, the owner. The reservation was for August 4th, from 11 to 1. He said everything was fine.
Then I called mid-July to go visit the place to have an idea of the lay-out (I had never been, but somehow it had been recommended). I left a message, he didn't call back, so I called him back. He said he was sorry, he didn't have my phone number, but that we could pass by to see the place on July 22nd between 3 and 5, which we did.
We met a nice older gentleman there, who said he'd be able to serve coffee on the day of the event.
On August 1st (3 days before my son's birthday party), I call to make sure everything is okay and to see if I need to bring cups or sugar/milk for the coffee. Alex calls me back a few hours later, and tells me that he didn't have my phone number or my name, but that it wouldn't work for saturday because he was getting his bowling alleys sanded. He was sorry, he didn't have my name or phone number (again), he had planned for his renovations a while in advance, he doesn't usually do birthdays in the summertime and what-not...
Meanwhile, I would have showed up with food, people and confidence on August 4th to find a closed door, or people sanding alleys. I had to quickly find another solution, as I had guests who had booked their time for my son.
Alex did offer to have us on the 5th instead, for free. Do I trust he would have been there on the 5th. No.
Totally unreliable from my experience.
I really, really do not recommend, if you want peace of mind.