Please keep in mind this review is from online order that was shipped.
I will admit they have a very good collection of naked and famous denim, in fact the reason I ordered from them was because they were one of the few places that had what I wanted in stock and in my size.
However, overall I have not been impressed for a couple of reasons.
The first one, and most minor was shipping took quite a while. Now granted I ordered a few weeks before Christmas so with Canada posts holiday hours and their own holiday hours I fully expected them to take longer than normal, annoying but to be expected. After all, every one needs some time off.
The real problem was that when I received my order and opened them I was shocked to see the security tag still attached. Sure, mistakes happen, but it takes 5 seconds to unfold the jeans to check if it has a tag. Especially when they’re expensive (if they were $40, whatever, for $200 I expect a little more attention to detail). I also feel like when you’re shipping an item across the country you would perhaps be extra diligent in ensuring the security tags are removed.
The second issue was that I called multiple times, over multiple days, at different times (right when they opened, during lunch and before they closed). Not once did anyone answer the phone. Beyond frustrating.
After taking the jeans to several stores, no one was able to remove the tags so out of pure frustration I took things into my own hands and was able to get it off.
While these issues wouldn’t be near as big of a deal if I bought them in store and lived near by doesn’t mean it wasn’t very frustrating.
I’ve decided to rate a 2/5 because these are simple things that should never have happened in the first place and then in addition to not being able to get into contact with them just adds to the frustration.
Again, while selection is impressive, I most likely will never be buying from them again. I would rather just not buy a pair of jeans I want then to risk going through a hassle like this again.