I got my hair cut by Jax at the Phoenix location. If I could give 0 stars and still give the review, I would. Not only did she not line my beard up like I asked her, and I got charged for it, she put the 5 dollars they charge to do beards on as a tip instead of charging me regularly for it so she can pocket the 5 for "doing" my beard, which she didn't even do. She literally spent less than 10 seconds, LITERALLY less than 10 seconds, on my beard. The line was not just uneven, but the thickness on the sides was COMPLETELY off from one another on each side of my face. The hair cut was done fairly well, but she acted like I was wasting her time when I asked her to cut the top shorter. I didn't have my glasses with me, so I couldn't really see much of the unevenness until I got home. I tipped her $5 not knowing she charged me for a beard trim that didn't even happen. She STOLE the money from Sport Clips for the $5 that was suppose to be for my beard. How I know this happened is that after I got home, I checked the total amount that I was charged by them, after seeing the horrible job on my beard, I was charged $28 dollars EXACTLY for all this nonsense. No change at all. So that tells me she rounded the change up when she put herself the $5 tip in for doing my beard, which she didn't do. Everytime I have got my haircut by Sport Clips, it ALWAYS has change because of tax. This is also the first time I have ever paid with a card. And this will also be the last time that I get my haircut at Sport Clips. Jax has ruined this company from any future business of mine, my family and all the friends that I tell, for her STEALING from me and the company!
*2/15/19 Update* I actually got an email from the owner/GM and they asked for my address to send me a voucher for a free cut. She also sent me the $5 I was charged for my beard that didn't get cut. I'm still disappointed in how everything happened, but at least they tried to make things right.