I'd had this place reccomended to me by friends a while back so I tagged along with my partner when he made an appointment for noon. The shop was closed when we arrived, the gate unlocked but half closed over one if the doors, even though it was supposed to be open for abt an hour by now. Weird. We call, to see if something is wrong or we got the wrong time, and the line picks up and hangs up on us. Also weird.
We're starting to feel unsure, and a couple minutes later a lexus parks in front of us, a guy hops out without acknowledging us (we were right outside the shop), another guy had arrived in a cab at near the same time, and they both go into the shop and close the door. The blinds go up and one guy literally just sorta.... throws open the door a few inches and we take it as an indication to go in.
One of the guys ask my s/o "you're (his name)?" He says "yes sir!" Or something to that degree, and he literally just says "hang tight" and he proceeds to leave to smoke a cigar with his buddy outside.
My s/o decides then to take his business elsewhere, as not even 5 words had been said to us at that point, and "hello" or "sorry, stressful morning i gotta go smoke" were not any of them. (How do you not greet your customers when YOU are late and your customer is literally greeting you?!) Also, wasn't keen on having to smell/smell like that guy's cigar the whole time he was paying 70$+ for a professional service.
Wish I'd read some of the bad reviews before we'd gone, as it's clear this is not the first time this situation has happened, and I get now why the people who reccomended it had only gone in there for one-off appointments. Wish I had the option of 0 stars! ????♀️