I was looking for a new barber, and after passing by this place a few times I decided to look it up. I saw that you needed an appointment, but since the place seemed good I called and made one.
The first time I went there I was really happy with the entire experience. They were friendly when I got there, and my haircut turned out looking great. I also enjoyed the hot towel service right after. I really liked this place, so later when I needed another haircut I called and booked an appointment for 5:30 PM on a Friday.
This is where my experience went terrible. As I walked up to the shop for my appointment, I noticed that the blinds were already closed. Then when I tried to open the door, it was locked. Both people working there were at the desk and kind of just looked at me shortly then looked back down at whatever they were doing. I pulled at the door again, and the man just mouthed "we're done". It was 5:25 PM, and when I called earlier the lady actually told me that 5:30 PM was their only availability for that day. I tried to tell them I have an appointment, but the man didn't even bother opening the door or even coming near it. Instead, he just stayed behind the desk and kept mouthing that they were closed. I eventually gave up and left.
Maybe there was miscommunication between the two when booking my appointment, but they could have definitely handled this better. I found it very rude and disrespectful that they couldn't even come to the door. After that experience, I won't be coming back.