Here we offer you the opinions of real people like you who purchase the products of Tommy Gun's Original Barbershop (Barber Shop) around Argentia area (Canada).
Currently this business gets a rating of 4.5 stars over 5 and this rating has been based on 127 reviews.
As you can read, it reaches an reviews average is nearly the top, and it is founded on a very large number of reviews, so we can think that the valuation is very reliable. If there are many people who bothered to leave their review when they are pleased, it works.
As you know, we do not usually bother to write evaluations when these are positive and we usually do it only if we have had a problem or issue...
This Barber Shop belongs to the category of Barber shop.
Great cut with an awesome stylist.
Great service! Finally found a good barber!
My go to spot for my fades!! Shelly is amazing!
Came to get haircut done, realized after few days the haircut wasn't even with my hair a lot longer on one side than the other. Since I wasn't in town, I waited another few days until my boss told me when I'll be heading back to town. Called Tommy Guns to let them know when I'll be back so i can get the small area on the side of my head fixed where they didn't cut it even. Was told I had to pay for another haircut to get that little bit fixed.
polite, awesome hair cut and attention to details. a real pro. skilled.
Great first time experience
Took my son's here before a family wedding for old fashioned shaves and hair cuts. Amazing scalp massage! We were well taken care of and will be back! Thanks to Tommy Gun's stylist's at the Regina East location. ????✂️????♂️
I have mixed feelings here.. First visit, decided I wanted to go bald and get a hot shave as well. My first reaction here is that I actually felt the love for the 2 hours I was in that chair. Girl was nice, took her time and seemed to be very thorough. 100 bucks later, I go back to work. Well the head part looks nice from what I can see. I'm as bald as I can imagine. The face shaving on the other hand... Not so good. Both corners around the lips feel prickly. One side of my neck is somewhat smooth. The other side feels like a day old shaving. Considering the amount of time (and money) spent on it, I am disappointed. The massage however... Omg!! That part was definitely awesome .
My regular place for a haircut. Pros - great staff. Hair always looks awesome, I go to the same girl every time and she always makes me look my best. Cons - it's a 35 dollar haircut. It's a premium barbershop for sure. If you keep your hair short,it gets expensive.
Great experience, staff are always amazing here
Only place I go friendly staff they call me if I can get in eairly ,professional,very thorough I am never disapointed
Best BARBER SHOP in Nanaimo! Do yourself a favor.
Reliable chain of barbershops
Great experience. Dealt with Abdel and his attention to the detail was amazingly awesome.
Sunny was personable, and did a wonderful job with my hair. My son was able to come with me to my haircut in his stroller, which if I wasn’t able to do, I wouldn’t have been able to get my hair cut altogether - so that was great! Reception staff were friendly and courteous, and other stylists were also friendly and smiling (even through masks) to other customers, myself and my son. Grandview Tommy Guns is a great location with wonderful service!
I have had my hair cut multiple times here. Been happy with the cuts everytime however there online check-in is awful. Everytime I show up for my "quoted" time it is always at least 30 more mins, unsure if this happens with the quoted times when you check-in in person.
Love getting my hair cut here only downside is the wait time everything else is fantastic, offered beverages and other accommodations to make you feel more comfortable.
the hair dresser was so patient with my son who is Autistic and ADHD so he moves around and scratches and generally just doesn't sit still. she was so patient with him. talked to him about what she was doing next and was very calm. she was awesome
So inconsistent its scary. Last time i was in, i had an apprentice and her supervising journeyman could literally care less about the job she was doing. $40 for a barber cut, trash.
Friendly and very professional.
Love it here, awesome ladies on staff Shauna and Fave are the best !
Use to work here and would point anyone their way
What a stupid system. Called before I came (no reservations), woman said “yup we are open come on down, there’s nobody here.” Drove straight there, “oh sorry we don’t have time for you today.” When asked to speak to a manager, “she’s not here”. No offer to be compensated in anyway. Won’t be going back
I had a new stylist who had been at Tommy Gunn’s for a week. But Jieun at Stonebridge in Saskatoon was quick and thorough with the same deft touch of an old-style barber. The Traditional Cut includes a scalp massage. When I left the shop, I not only looked good - I felt good too! Great service to get the cut you want!
Was great to come in as a walk-in and have my son's haircut happen immediately, we were in a rush and everything fell into place and I was very thankful. With lots of chairs available makes this location a go-to for metrotown area for those in need of a good barber. TV's in the mirror was a big hit for my son which made it easier for the barber to cut his hair. Staff was pleasant and happy made the experience wonderful for my son which was very much appreciated. Thank you again
Adam has cut my hair twice now. He is the only barber I've found in Regina who knows how to cut my hair the way I want it. He rocks.
Eucharia is the best!
Best cut ever! JR the barber is the best!!!
Strongly recommend, by far the best haircut of my life, and a great experience talking with the barber. Go here, you wont regret it !
UPDATE: Management gave me a call and was more than apologetic and understanding about the situation. They're great people, unfortunately the barber I got was just too unprofessional. I've been informed that she's been let go and that Tommy Gunn has a standard they uphold. To say that the barber messed up my hair would be an understatement. The worst part about it is he blamed MY HAIR and said that IT was the issue. Only when I said "Can you get a second opinion" did he have the guts to go grab someone more knowledgable, so who knows what could have happened if I just let him go on? No apologies from the original barber who messed up my hair whatsoever. The only reason I'm even giving a star is because the lady who came to aid tried to resolve the issue and was very kind about it, but at that point it was too far gone. Never again. BE VERY CAUTIOUS, the range of skill here is just too much, I could have done a better job cutting my own hair. Everyone was shocked at how terrible of a cut it was.
Never again..
Had a great experience with Joselin, definitely recommend for great haircuts n even better scalp massages.
It was incredibly quick in and out. Staff was great and friendly. Love the scalp massages!
Rene is a great barber - professional, knowledgeable, skilled, attentive, and friendly. He looked at my hair and cut it in a way that made sense for the overall shape and flow of it. He did a great job and I will definitely be back. I have also had others barbers here too and overall the quality and friendliness of the staff is high.
(Translated) Hairdressing and Aesthetics Rediscover a warm atmosphere, a friendly welcome and personalized services offered by a dynamic team, always on the lookout for new trends. I recommend this place to anyone looking for quality and a warm environment. (: (Original) Coiffure et Esthètique Retrouver une ambiance chaleureuse, un accueil amical et des services personnalisès offert par une èquipe dynamique, toujours à l'affût des nouvelles tendances. Je recommande cette place a tous ceux qui cherche la qualitè et le chaleureux environnement. (:
Arrived at 9AM, was greeted courteously, was offered a beverage and then served right away. Stylist was friendly and personable, and I was happy with my cut. Will definitely return.
Another corporate bully trying to crush a small business. None of your hairdressers should be cutting hair on humans let alone dogs. I will continue to take my business to Tommy's Barbershop in Dartmouth.
This place is great for kids. They all seem to know what they’re doing. It’s a little on the pricey side but I like knowing what I’m getting and the hours are good.
Began with being left standing in the shop with no attendant and then processed by a hairdresser with zero customer service skills or interest in her job. Step up your game folks.
Way overpriced for mediocre haircuts. Just because you went to school doesn't mean you've done what the customer asked for.
Absolutely amazing barbers, my son was treated like a king . We will definitely be back
Love that you can save a time slot and see how long the wait is.
My go-to hairdresser. Super friendly staff and they do a great job on my hair. Had mix results with my beard but never a really bad experience.
The group here always does a great job for our 2 boys and highly recommend. Attention to detail is great and know how to ensure each one has a style that is thiers.
Worse Tommy Gun's I've been to. I was told 1h20min wait and they'd call me 20 mins before. 1h30min pass, and no call. I went back and found 3 other people had gone ahead of me so I had to wait another 20 mins. No apologies at all, they just told me to wait. Didn't even get offered drinks. Never coming back here. Worst customer service. Update: Changing this review to 3 stars for now. Their manager called me to sort out the situation, and I appreciate the effort. I'll try them out one more time.
Had a great cut for fair $
Jocelyn has incredible talent and is quick. Very personable. My experience is always worth my time and value.
Great cut, nice place.
Top notch experience, these guys/gals have created a really nice, relaxing experience. Thank you Cara for a great cut and conversation!
Good haircuts, reasonable price point but because you cannot book appointments the wait time you should expect is somewhere between horrible and downright horrendous. If you have two plus hours to wait I recommend it!
I had my first haircut there last night, and it was done by Alana. It was a great experience. She was cordial, funny and knowledgeable. Not only will I be coming back, but I will be requesting her, and next time I think I am going to go for the full treatment. Top shelf!!!
Super friendly had zero problems up until my last 2 beard trims. Why bother booking a beard trim if your "barbers" don't know how to cut a longer beard. Also I enjoy seeing a few of the barbers on staff but find it very frustrating that I can't choose online the same person or know when they are actually working next to book in. Last visit I was put put a person and she had no idea how to cut a long beard I then asked for someone who did. Waited for 10mins the was paired with another stylist / barber who had once again zero experience and proceeded to cut the way she felt.
Great place, nice environment. I like the online check in process so I'm not waiting around.
Great reception and stylists. One thing it would be nice to have the name of the stylist when one is assigned ,so that we can re-book with the same if client was satisfied. Keep up the great work!
This place rules! Great staff who know how to take care of a customer. Derek is an absolute pro at what he does, I loved my haircuts both times around. Thanks D!! Will definitely be coming again.
This place is freeekin awesome!!!!!! I got a beard shape up & straight razor shave. They go above and beyond for each customer & did a fantastic job. I've had my beard for 10 years and they shaped it better than I ever have. Will be going here again. I will note, they are pricey - but worth every penny!
The go to barber shop for both my sons.
Derek here was excellent with his scissors and was very helpful regarding all sorts of questions I had on head/hair health and grooming. Will be back here for sure.
Over priced
Amazing service with TV screens in the mirror. The hair cuts and shampoo + scalp massage is amazing!
This is definitely the place to go for a stylish haircut that you don’t need to book a week in advance. Not sure if I can give them a bad review for being busy but there isn’t much seating available and sometimes over an hour wait for a haircut. Might be best to check in first then grab lunch somewhere on a busy day.
I got in farily quickly. Excellent customer service. Though I guess I am not normal which confused the stylist/barber, I don't see my hair so don't care and just asked for a haircut. He did great with those instructions. I did shave my beard the day before because I found myself combing my face and I don't comb my hair. So don't know what all the stuff they have for sale in the front is but there is alot of it, if you comb your face or hair.
Randomly dropped in at this location for a hair cut, I found the service to be awesome, got a very professional hair cut, the barber was a pro. and really cared about doing a good job, didnt feel rushed. I will be coming back here again.
The environment is nice, the staff are good at their jobs, and the booking system makes for a smooth experience.
Great experience! I’m so happy I found Brady, after months looking for a good barber. He is a great professional and super friendly!
Busy place with on average 20 minute wait times. Mornings are best. Good overall service with great array of men's hair and beard products. You can also book online if you don't want to wait.
Really amazing staff here and you will love your haircut. Really great Covid protocols in place, I felt completely safe at this location. Highly recommend.
The service was nice but they completely wrecked my hair!
Katie did a great job and was very friendly and professional...will definitely be going back . Would recommend this Tommy Gun location to all my friends.
Came in to get a simple fade and it turned out uneven. One said is an okay fade and the other side is cut to one length. Also had to remind the hair cutter that they didn't cut my bangs. "This is how your hair looked when you came in." No because the last time I was there it was a 5/5 haircut. Starting a new job tomorrow and it's going to be on my mind. I don't mean to sound harsh but it's always a gamble with Tommy Guns.
Hair dresser was great and surprisingly, getting them to shave and take care of my facial hair really made a difference
very nice vibe awesome haircut from a talented professional barber Sami thnks
Love going here, and so do my boys! Cuts are always great, and so is the beard trim! Will have to try the straight blade, yet!
I really loved this place! I love 2 minutes away and so I’ve driven by it 1000000 times. Going inside it’s a modern day twist on the classic barber shop vibe with arc jadebv games and drinks! Staff is super friendly and I love supporting a local Burlington family! I’ll be back!!!!
Excellent service
Not too shabby, but pls remember the head massages ladies. Thats a key reason why people go there!!! Thanks :)
I was pleasantly surprised they book me in on such a busy saturday. Within 10 minutes i was getting my hair cut and razor shaved. Thank you! Highly recommeded
Nice and clean place. Very nice reception but my son is six and his stylist wasn't very patient. He had only been in the chair less than 5 mins and she was huffing about it, literally. Also, she started to give up so I let her. My little boys haircut was OK but his sideburns aren't even the same and it was a bit choppy. I was also told over the phone that the haircut included a wash and I wasn't even given the option. We had waited for our cut. I still tipped her nicely. I would just suggest some kind of training related to kids. Not everyone is the same some kids are fidgety for all kinds of reasons, learning disabilities etc.
I did a haircut, and it was great! I think the name of the stylist was Paula. She was surprisingly fast, but very professional and efficient! I loved the place. Highly recommend for Men’s grooming.
I had the BEST experience at Tommy Gun!! Courtney was amazing and very sweet! She took the time to listen when I was having a hard time trying to explain what I wanted. She made sure we were both on the same page throughout the entire haircut which I very much enjoyed! It felt really nice to be heard and not be treated as "just another customer" It was fun and I left the place with a DAMN AMAZING haircut! Will definitely come back!!
An overal pleasant experience with a skilled staff. Nice hair cut and high value service.
Great shop, great service, excellent stylist! Been a loyal clients for 2yrs.
Amazing staff! My husband always leaves with great hair cut/style everytime! Also can't bet the price/ quality!!!!
Decent haircut, but prices are inflated compared to other barbershops of similar quality. I bought a few products and tried to return one literally 15 minutes after purchase and was told returns are only for store credit. That policy wasn't posted anywhere, in fact the cashier asked if I wanted my receipt when I made the purchase in case I wanted to return something. Not a customer focussed policy. Policy now posted at the front counter.
Fantastic service
Its alright
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I brought my two little brothers (11 and 7) for their first professional hair cut. To begin, the lady at the counter seemed annoyed at the fact that we were there, she was not courteous or even showed a smile from beginning to end. But I assumed, maybe she had a bad day and didn't say anything. Then my brothers got sat at the same time, side to side, which we tough would be a good since they were both very scared to have a stranger cut their hair for the first time. I explained both hairdressers that I wanted the same hairstyle for both of them, and even brought my boyfriend who had the haircut we wanted. Regan, the hairdresser for the youngest one(7y/o), did an AMAZING job, asked my brother how he felt, and walked him through the whole process, and even gave my brother a relaxing hair wash, and at the end the haircut looked exactly like we wanted. But the other hairstyle (purple hair lady) did not ask anything or even tried to talk to my brother (11y/o). She began by just taking all the hair of the sides and back, even tough I specifically mentioned that we wanted a fade on the sides. 5 mins in, when I realized what was happening, i asked her again if she remember we wanted a fade and she said yes. Then started to say that she couldn't do much because my brothers hair was a different texture. Note that my boyfriends hair and my brother's are exactly the same type. Then for the top of the hair she didn't bother to blend the hair or even ask which side would he prefer (which the other hairstylist did, and made sure with me that it was what i wanted) so it was left spiky and weird. By the end of the appointment, she just cleaned him for 5 secs, and then rushed to put a jacket on and leave for a smoke. This was a very disappointing experience since one of them got a great job done while my other brother was sad and upset that it wasn't what he expected. I came back 5 minutes after we left, to explain to the receptionist what happened and she said "DO NOT TELL ME ANYTHING, I AM NOT A HAIRSTYLIST, IF U WANTED THE SAME HAIRCUT THEN U SHOULD'VE ASKED FOR THE SAME HAIRDRESSER". Note that I was not being rude or loud, I was simply trying to explain her that it wasn't what we expected and if Regan could fix this situation. He got sat again, and she explained that she couldn't do the fade because the other hairdresser had already shaved most of his head, and that if she tried it would be too close to the skin but she still fixed as much as she could. Overall, I do not recommend this place, unless u get a haircut by Regan.
Got a buzz cut here. Service was quick. Took me in right away, wasn't too busy. Place was clean and organized. I would go back.
Staff have always been friendly and accepting. The staff have been diligent in maintaining protocols during the pandemic making everyone feel as safe as possible. I attend every two weeks ( like my hair short) with every experience a delight.
Husband had his covid hair finally taken off... a tad bit to short but never the less done well!
Worst barber experience ever, specifically ask if they can do fades and a line up. Had absolutely the worst experience, the worst haircut imaginable. Left extremely disappointed and end up visiting another barber to fix there mistakes. Never go here.
Nice staff, although seemed very awkward while getting beard trimmed. Good for the price point. Would suggest offering beard oil after a beard trim though (I was never offered.) To match some other places in town and push some product possibly as well.
Randy did my hair yesterday…she did awesome and the reason I say that is coz my fiance (who’s really picky with hair styles) was impressed when she saw me after. Hehe also keep in mind Raul, Larissa and Camera (hope i spelt that right) …they are all really good and so nice to talk to! I’m a resident of the sunshinecoast for more than a year now and i’ve only gotten a haircut there once…rest of the times, i go to TommyGuns! That’s much I appreciate their service.
Nice and Great atmosphere.... work fantastic
Always a good place for a shave and haircut
I think I found my new favourite barber shop. Jocelyn did a wonderful job, very attentive and knowledgeable. It was only $31 for a pretty high end cut that I’d normally pay over $50 for. You even get a shampoo and really nice head massage. Recommended!
Overpriced and they're suing a local guy because he's doing a better job than them. In a review further down, the customer service company that represents them insists that you should feel fortunate to pay $30 for a cut because their barbers go to school. Maybe if they didn't pay lawyers to fight petty wars they could drop their price. Go to Tommy's Barber Shop instead!
Always a great place for a haircut and you leave fresh and clean. There’s sometimes a line but that’s because everyone wants to get haircuts here.
Great place friendly staff!
Not quite as good a shop as its sister stores out west but as always a great hair cut. Scalp massage game needs some work.
They should change the name to 'run of the mill barbers'. It would be nice if a stylist stuck around long enough to cut my hair more than once. Pay good stylists fair, I am happy to tip $10 for service.
Great experience and cut! Highly recommend Jen! Very personable and friendly and made the experience that much better! Would love to chat to you guys about possible sponsoring the channel! Free cuts for continual shoutouts to you guys in my Livestream ;)
Hair cuts good no appointments
I had a fantastic experience here for my 2 boys! I will definitely come back again!
Very good service, and fast and also very nice. I do like this location a lot
Like most people, i've changed hairstylists and barber shops for many years. One day I decided to try Tommy Gun's since I was right by it. By far the best decision I could have done. The costumer service provided at this location is beyond exceptional. From the Manager Elyse who's always greeting me by first name and making sure I have everything I need to my hairstylist Angie, who is always going above and beyond to make sure that I get an amazing haircut. Not once have I left this location without being completely satisfied. If you're in need of a haircut and debating whether or not to enter this barber shop, I strongly suggest you do because you will not be disappointed!
I love this place, as a woman it’s been difficult to find a barber to cut my hair properly and feel comfortable at the same time. Tommy Guns has always been a great atmosphere, Ariel always takes care of my hair and my heart. Exceptional customer service.
Great service
My stylist is Stephanie and she does a great job
Best place to get your hair done. Hard to get an appointment, don’t get me wrong, but well worth the wait. The only place I go. Very polite staff, shop upkept and looking great every time I walk in! Highly recommend :)
The staff is very friendly. One of the staff, Eliska she knows how to do a proper fade. Took 3 years to find the right person. Recommend this place, Deffinatly worth the wait times.
Took a minute or two to get in, but it was worth the wait.
Hair cut was ok. They did ask multiple times how the service was. Well it wasn't my cup of tea. Atmosphere was more oriented at showing eye candy than good service. I'm talking about attractive women cutting the hair. I was pressured for upsales like a scalp massage. It was also more expensive than a regular Barber shop. I am looking for a regular Barber shop that has no gimmicks and does a good haircut for a good price. This place doesn't fit the bill.
There was 6 clients on the “Up Next” screen. My son and I was the first 2 on the list with wait times of 0-7 minutes. We were told other people were in front of us even though it showed us next. The person at the till kept allowing others ahead of us even if they were not there. Extremely bad customer service especially when you can clearly see you are up next before others. If you do not know how or do not want to use the system for who’s up next don’t use it or advertise it. The stylists were good.
My boys love going here for their haircuts. Their barbers never disappoint. We tried to get in before Santa, but they were full, so we made do, and came right after. They look fabulous and everyone is so kind! Thank you for always going above and beyond TG! Also, a note that our youngest has Autism. This has been his most comfortable space to have his hair done. Every single barber adapts for his hair cut. They are phenomenal!!!!!
I went here to get my full beard removed. I wanted to get the deluxe straight razor shave package. I had a young lady named Jess that provided this service. I definitely recommend their services. I have to say the experience was excellent and with the steam heated towels, the removal of the beard with the straight razor, and the special lotions they use are amazing. I felt pampered as well enjoyed the executive experience with Jess. Jay
Really great cut for a decent price! Any 1 star reviews are probably competition lol
Consistently friendly and very competent staff. Use the website to check in, or call ahead, as the app stil has some bugs to work out.
Terrible experience with this location. I had signed in online and told there was an hour twenty minute wait which was fine. I live about 25 minutes away so its quite a drive. I show up and a secretary and hairdresser (about to leave) tell me Im not in the system and that I must have signed into a different store location. I show them the text proving it was grandview corners (the right one). Im then told by the hairdresser about to leave - "sorry we close in an hour and have two people waiting." There was no urgency or any attempt to try to accommodate. Terrible customer service and a huge waste of time.
The people are friendly and I've had both a shave and several hair cuts. I keep going back so yeah they're worth checking out!
Great with kids!
Very professional barbers! Fast and clean! Good change for my look!
Great place nice and friendly atmosphere
This is the 2nd time i have used Tommy Guns in my life…1st location was in Guildford and that was terrible cut and i had to walk out not paying and with a terrible hair cut. Because of the time of day and life i could only make it to tommy guns as my regular barber shop was closed. So i went…regret it… when i was shown my hair cut in the shop, it looked okay. It wasn't till i got home and really noticed. The fading is terrible and inconsistent, very patchy. Im so annoyed! I will go to my reg barber to fix it. Im not sure where you get your stylist honestly….im going to leave the stylist name out of this review for their privacy. Why did I go…strike one and strike two….caution everyone avoid tommy guns all together!!! find a different shop.
Great staff and decent prices. Always busy so make sure you make a reservation to avoid an hour or two delay.
Great services ????!
Always an excellent experience at Tommy Guns. Shoutout to Courtney and Dawoon for their outstanding service, friendliness and skill.
Sunny is amazing and did a phenomenal job of my sons hair. She is always so warm, kind and fantastic with kids. Sunny also does a great job of my husbands hair! Highly recommend Sunny at Tommy Gun.
Amazing
Applied pomade to wet hair ? Really ? Bad hair cut at the back and the line was unfinished. At least the sides aren’t terrible.
Worst haircut ive ever had in my life, woud not suggest anyone to go there my haircut literally took 5 mins and the barber said were done, looked like he wasnt even interested in doing it, awful experience
It's worth it boys. Full shave and a cut
Has great reviews, just havent had the opportunity to try them out!
I needed a beard trim, and there was a barber with some free time, he took me in right away and it was a great overall experience. I live in Courtenay, and I would totally make the hours drive to get my beard trimmed at Tommy Gun's.
Great spot to schedule a haircut and make sure that it's done right.
Some of the best Barbers and Stylists in the business, Jocylin is my personal fave. She’s really good with black hair. Would easily recommend to anybody i know any day!!!!
Crystal is amazing. She’s always friendly and always goes above and beyond. I’ll keep coming back to her for as long as I have hair.
Was fast and good service every thing you want in a haircut, will be going again
Fast friendly and professional
Always great Customer experience - 4 years in a row ???????? Keep up excellent Service!
It was fun
Fast, efficient, friendly service!
Tommy Gun's has always been one of my go to places. I find the hot shave to be very relaxing.
I have been to this location of TG before and I have always been pleased with the service. The staff are very friendly and always do good job wth my hair - but only if you want a simple trim or something. I mention that because I am a woman - they don't dye, flatten, curl, or anything that is standard in salons. But that is perfectly fine with me.
Marie at Tommy guns has been my go to for quite some time, professional and on point, timely and quality to match. I recommend Tommy guns to anyone and everyone for a great cut and exceptional service. I hope the bosses at tommy guns gives Marie more hours because she is amazing, I’m sure all the stylists are the same but she has done wonders for me.
Management was quick to follow up and provide great service. Lead hairstylist was excellent. One of the best cuts I've had in a while.
Wonderful experience from beginning to end. Toronto really needs to step up it’s barber game. I haven’t had such a good scalp massage and overall cut and style experience in years!
Go see Abel at the Hillside location. I found him at the Westshore mall location originally and he is seriously a specialist. Best cut I've had bar none. Now he's at Hillside and although it takes me 30 min to drive there from Langford wouldn't consider going elsewhere for a second. I look better after every visit! Do what u gotta do to keep this guy Tommy Guns cause although I thoroughly enjoy the atmosphere and the free bevy, when he goes I go :)
Had a wonderful experience here as I usually do. All stylists I have been assigned to have been easy to talk to and communicate my hair shaping needs. Staff at the front desk have been warm and welcoming. Great place to go!!
Friendly staff great cut
It's not the first time I have been here, have been here least 4-5 times earlier. But the service that I received today was rude and highly unsatisfying. I had my appointment at 11:57AM for my toddler and turned up there right on time. I saw my son's name as second in the list and estimated wait time was shown as "now" . After a bit, the third name from the list got called in when the first and second were waiting. I had to wait another 40 minutes, during which, I also had to wait for the employee to finish her smoke break and service us. After the service, I questioned on the wait time and also on how the person behind us got serviced before us. They were very rude and argumentative and told me that it's only the estimate wait time and also that the queue system has glitches when displayed on the TV. Being a technically sound person, dealing with technical systems for my bread and butter, I find it hard to believe that the queue system working well on computer, when projected to a TV using HDMI or anything suddenly turns up with glitches. Do not expect all good reviews and praises always irrespective of the service you give. Do not justify your short comings, I do not care of staff shortage or anything of the sort, thats why an institution has managers, to deal with those problems. I am a customer who pays for the service you provide. I try my best to give good reviews digging up the most positive, but this sure is an exception. I would never consider going back here if I have a choice. For the hip and money you charge, pathetic service and rude staff.
Such a great and talented location! Thank you for always doing a great job and making my hair look great!
Great staff and environment, unfortunately my experience there today was not well, my skin fade was absolutely butchered and cost me 33$.
It's a very friendly place and the people are great
Great quality service
Got an amazing cut and shave from an amazing Belgian women named Marinela, could not recommend this place enough they went out of their way to call me and squeeze me into a slot while still giving me a great cut after seeing I cancelled an appointment on their website as I thought they were full for the day.
Nice, clean, and experienced. But little expensive
I'm almost 50, and I can say without a doubt that Peter just gave me the best haircut of my life. He is meticulous and so skilled with his scissors. I got a beard trim and even an electric shave. So tidy! I just came out here because I didn't want to wait for the Guildford branch to open at 11, but I'm so glad I did and I will keep Peter's card in my wallet for next time.
I will have to say. Truly the worst haircut I ever received. Showed a picture to stylist on what I was working in growing my hair out to. She said she understood. I took my glasses off which renders me blind and when I put them back on it was nothing at all what I wanted. And I also had a beard trim which was cut crooked. Lost 3" of beard to straighten out. DO NOT GO HERE.
Great cut
Super friendly and talented staff. Been going here for over 4years. Kids love it too!
I had the most awesome time, l wasn't expecting the free drink. Then they gave me a massage. It was nice, a more homey retro feel to the barbershop. I will definitely be going back.
Tommy Gun's is the only place that I go to get cleaned up... The staff is always friendly, the atmosphere is great from the moment you walk in to the moment you leave.. A personal thanks toTessa for doing such an amazing job. See you again in 4 weeks!
Great value and service.
Horrible experience....never again.
I once thought highly of this establishment. Upon listening to others tell me otherwise. I used to love this place. As of my last visit I now understand why I was warned about terrible experiences. Rude, pushy, and made to feel like I'm inconveniencing them. For a job that is about taking care of and servicing people you have a funny way to make people feel unwelcome.
Excellent staff and short wait times! I've been going to this Tommy Gun's for about 20+ haircuts/beard trims and have had a great experience every time. Alena in particular provides some of the best grooming services around; from a simple buzzcut to a hot shave she creates a relaxed environment that allows you to fully enjoy your treatment. You will walk away refreshed and soothed.
Great spot! Me and my 2 year old son went and got some matching cuts!
Love Tommy Guns, Great spot for a hair cut and a fresh hot shave... Coast to Coast
Great experience! Tatiana was amazing and gave me the best haircut I've had in a very long time. Thank you Tatiana!!
Always excellent . Treated very well from when you walk in the door to when you leave . Comfortable atmosphere . Priced well.
Larissa always cuts my hair and beard with the utmost precision and style. I always get comments about how great it looks. She is always a pleasure to speak to when get my haircut. Give her a raise!!
Took my 2 yr old. He doesn't like haircuts but she did great with him!
Love to stop by here every week or two for a hot towel shave. They treat you like family. Stop by and treat yourself!
Kory did a wonderful job doing my hair
Great atmosphere; great cutters. Very accommodating for appointments. The free drink they offer is a nice touch. Prior to pandemic, the waiting room, between the video games and the televisions, was such that my son would get his haircut every other day if he could.
Helping staff
My hairdresser (Alisha) is great! She has a great memory for what do do with my hair even when it’s been many months since I’ve been there. The staff are all friendly and professional!! This is a top notch outfit.
Great cut!
The haircut was not bad but it was overpricing. The barber only worked on my hair about 5 mins. No massage, no beverage, no wash after cut.
Walked in no appointment. Was in barbers chair in seconds getting my hair cut. Friendly service. Make you feel at home. My scissor cut was perfect. I’ll be going back.
The young lady was professional and attentive to my needs. She had a friendly uplifting personality and obviously enjoys her work. Her attention to detail is immaculate and the overall haircut is perfect. I get lots of compliments from family and friends. I will be requesting her every time I visit going forward.
I liked this place a lot. Sadly, the last couple of times I’ve tried making appointments in the little free time that I’ve got throughout the week and I couldn’t make it possible for over 3 weeks. Everyone is friendly and the service is really good. I just wish there was more open spots or a better drop in service.
Always a great experience - staff are Phenominal
My son refuses to get his hair cut anywhere else, free drinks and great service!
Although the folks cutting hair are always nice - having a different person cutting your hair (either b/c they move on lots there or they aren't working that day) makes for really inconsistent hair cuts.
Every time I come into this location i normally have a different hair dresser - but i always leave with a great cut! Seriously. I love this location and am always excited to come in messy because i know I'll leave clean!
I brought my son in yesterday for a post-pandemic haircut and now he looks like Jim Carrey as Lloyd from Dumb and Dumber. Thankfully he is too young to notice or care but I honestly could have done a better job myself. Now I have to pay someone else to fix his hair.
I came in to get a trim the other day. I already had the style I wanted, which was an undercut. All that needed to be done was for my sides to be buzzed and an inch taken off the top. The woman came in like an attack helicopter and left me looking like I took a weed whacker to the head. I've had bad haircuts in the past— everyone does. And until now, I've always taken the hey-it's-just-hair, it'll-grow-back stance; but what she left me with wasn't even mendable. The fact of the matter is that I didn't want anything major done: all I wanted was a simple trim. What I ended up with could be best described as a crew cut (not what I wanted) and poor one at that. I ended up with a part-line that was half an inch thick and two inches too high. And if that wasn't bad enough, for some reason the lady who cut my hair buzzed off the first half inch of my bangs, pushing my hairline back and causing it to go all wonky. In the end, I left very unhappyz And the woman who cut my hair even had the nerve to try and give me heck. She told me I should've brought a picture in, which is ludicrous because I already had my hair the way I liked it. She shouldn't have needed a picture for a simple trim. Maybe if I was changing styles or wanted a lot taken off, but for a simple, basic trim? And even then, that does not account for the mistakes she had made. But in her defence I do have "difficult hair"— at least according to her.. Which funny enough I've never gotten before.. In fact, from what I remember anybody who's ever cut my hair has found it incredibly easy to work with. I have... or should I say used to have a thick, healthy head of hair. If it wasn't for the fact I had places to be, I would've made them fix it then and there. I ended up having to come in a couple of days later instead. Luckily I work for the family business and have a somewhat flexible schedule, because I had to take time out of my work day to come in and have them attempt to correct what they had done. Of course the only way to fix their botch job was to buzz it all off on a setting lower than 1. There's nothing else they really could've done. I don't blame the second stylist at all, for the record. But it's a shame I had to pay 30 dollars for them to make me bald when I never had any intention of loosing all my hair when I walked in the first time. As compensation, the manager did leave a ticket at the front desk for one free haircut in the future, but if she had seen what they had done, I should've gotten a whole wallet full. The lady who had to buzz of the remainder of my hair was nice enough to give me a second ticket. But the thing is I don't even know that I'll have the chance to use those tickets, because at this point in time, I don't particularly feel like going back to Tommy guns. It's going to take half a year minimum, accounting for the occasional trim, to get my hair anywhere back to the way I it was; and I don't have much faith in their ability to mend what they have broken. I used to have a great set of hair that was low maintenance, professional, and looked good. Now, I look like a skinhead.
Good service
Ive been coming here since I moved to Medicine Hat in 2017. The stylists are friendly and do a great job. The mirrors have tvs to catch up on the sports news and you have a selction of drinks and magazines while you wait. If you need your ears lowered this is the place to go!
It was a great experience, clean barbershop and friendly professional staff!
Sooooo bad, girl didnt even know how to trim a beard at all. The chair look the part but have none of the functions. I asked for a beard to be trimmed and they gave me somebody who has never done one before. The haircut wasn't much better, for kids. Just a McDonald's for hair cuts. If you care stay away!
Had a great experience here thanks to stylist Winter. They offer FREE drinks, built-in TV in the Mirror. I highly recommend Winter as your stylist. Great skills and great conversations. You will be satisfied. Was looking for a good barber for some time now, will definitely return!!!
It was a pretty cool place to go when it first opened but now with sport clips and some other places the experience isn't that unique anymore. By far the most expensive place for a guy to get his hair cut I would say. I used to only go to Tommy guns to get trimmed up but after I realized that they charge double what many other places do, I went elsewhere.
Seems like a nice place but both times I went I had my hair messed up. Wouldn’t recommend for $30+ haircuts
Great place . Atmosphere . Talented Skilled Staff . My new place for sure
Stephanie was a wonderful hairdresser and she is very fun sweet and polite :) the place is very clean, the staff are friendly and make lots of jokes, I don't think for a second there wasn't wasn't smile on my face ! Love this place will be coming back for sure
Wanted to rid my winter facial hair...was sent to East Hill and I am so glad I went. Staff was professional and curtious and provided me with an amazing shave. I highly recommend the East Hill Tommy Guns.
I love Tommy guns. Great service. The girls there are great. Great with my two boys, 3&6. The one thing I think is a bit much is the price of hair cuts for young kids. $42 to cut my 3&6 yr old is a bit pricy.
Fast wait time✔️ Barber who doesn’t pressure conversation(I like to just be quiet and chill)✔️ Fine hair cut (barber listened to exactly what I asked for)✔️ Happy barber✔️ Satisfyingly warm towel placed on nape of my neck✔️ It was great! Thank you! ????
Great service. Was skeptical about getting a haircut during covid. Despite wearing a mask the entire time which is to be expected. It was an enjoyable experience. Would highly recommend this place to other men.
Kat is the best barber in town!
The cut was good, the hair-cutter friendly. I booked the appointment online and there was no wait time.
Amazing services. The arcade games while you are waiting are the cherry on top
I’ve been going to Tommy Guns in Pearlgate for the past 2 years. Kyle is the barber who usually does my cut and bleach job. Tommy Guns is an excellent barber shop and they are very reasonably priced too. After visiting a few barbershops in the St. John’s metropolitan area this is by far my favourite one to go to. Not only do they do an excellent job here but they also give great tips on how to take care of your hair afterwards. Wait times are excellent here if you call ahead of time. 5 stars.
I have been a loyal customer for almost three years now. The customer service is excellent and the staff is super friendly. I love the scalp massage and the relaxing time I get to spend there. They use top of the line hair products and they at all. They even offer a free drink!
The girls at Tommy Gunn’s are amazing! For the Larry Uteck location, I highly recommend Jen, Allie and Barbie. They’re very very friendly and do a fantastic job every time. I’ve been going here for 3 years with no complaints.
Excellent service!
Great haircuts.
Erin is always very friendly and gives great service. She always makes sure I'm 100 percent happy and actually gives the scalp massage that I always failed to receive seeing other girls at tommy guns. The girl at the front counter is always friendly and trying to make sure you are looked after. Thank you Erin!
Guys if you need a haircut go to Mateus! He gave amazing customer service and gave me a great hair cut! Thanks Mateus! Allen
First time here and they gave me the part-timer that spent 15 minutes on my hair and charged $31 for a slap job
Super awesome service!
One gentleman has such a unique personality. Makes me feel welcome all the time. I love the service here. Thank you!
The young man who cut my hair was an absolute credit to his profession and the Tommy Gun name. Friendly and funny, fast and efficient, it was a good experience that I would most certainly repeat. He was also diligently studying and waiting for his chance to become a Canadian citizen, and I sincerely hope his dreams are realized SOON, because he is exactly the type of individual that makes this country amazing! Maybe the next time I will be able to give him my heartfelt congratulations, and virus be damned “a handshake as a fellow Canadian”! J Palmer, British Columbia Canada.
Always a good cut and additional service like hair wash, scalp massage, hot towel, TV, drink. I’ve been to boutique barbers that do good work for a higher price without the extras. Been going for years and doesn’t matter what barber, they’re consistent and sell good quality products
My grandson enjoyed his haircut and it turned out beautiful.
Quick service. Hair dresser was awesome with my 4 yr old son.
I will start of by saying I got a good haircut today and Mariah was friendly and good at what she did. This review is however for the shady business practice . I walked in today asked for the price to get haircut and color , and was quoted $62. Most places charge $50 or less but sure $62 is fine . Got a nice hair cut & color and was fairly happy and decided to drop $10 as gratutity but within seconds my great experience went straight to disappointment as my final total came to $95. On questioning I was told that it's because I got charged consultation fee. Now I didn't get any consultation nor did I ask for one. I was quite tired and I didn't want to argue so paid and left but I find this unsettling As a retail business owner I find this a shady business practice and quite honestly unacceptable. Honor what you quote . I would have been more than happy to pay if I had requested something else during the haircut but nope , a simple hair color and cut costed me $95. Not done guys ! Update Jan29/19 After a lot of back and forth and corporate intervention I was finally refunded the difference . Adding two more stars for Tommy guns to finally doing the necessary.
Was absolutely appauled by the service today. Didn't even go through with the haircut as the receptionist was so rude. Snarky attitude and was not concerned about my time what so ever. Called me in early so i could wait for 20 more minutes. Luckily there are 4 other salons there. Will not return.
Great experience! awesome cut! The only place I will get my hair did in pg. Never a bad experience, never a bad attitude. Always a pleasure to come in and that’s why I keep coming. Thanks ladies we will see you soon
The staff are friendly and fast, very professional and awesome results.
I've been getting my haircut at the west side location with Rochelle for over 2 years. She's awesome and very good at her job. Great service and always the best haircut.
Very hit or miss depending on the person you get to do your hair. It's a bit of a haircut factory so they will rush through your service if it's an easy one so they can put more people through. The heavily advertised scalp massage is basically an afterthought. My most recent experience was one of my better ones.
Marion is phenomenal. She knew exactly what I wanted even when I couldn't describe it very well. A master with the clippers!
Great customer service and quality haircut.
Super quick, friendly and professional service. Everything was sanitized and they treated me wonderfully.
Only place I go in town now Ingress is my go to I'll wait hours to see her
Super personalized cut by Rene. I used to cut with Mateus somewhere else, and then I learned he started cutting at Tommy Gun. So I went there and really liked it as well. Will be returning if they are still there.
????Very experienced and friendly stylists. 5$ more than a (one fits all) barber and you get a head massage.(hair wash) ????
Had a hot head shave and hot face shave. My hairdresser did a good job with the head shave but not that good with the face. I would not get the face shave again. Be prepared to wait as it is busy. Book online beforehand.
Just so random if it is any good or not. Never the same staff. Top notch prices for a mediocre haircut.
Update: Manger called back n inquire about the issue so i appreciate that they consider customers concerns. Hope it won't happen again. I called them for an appointment they put me on hold for 30min so I gave up. I guess they don't want new customers
Great as always, fast and efficient and the guy who cut my hair did a fantastic job
Always have had a great experience, staff is very friendly and helpful, they are very good at giving you the service you need, and have many good product if you need something extra
Very knowledgeable and friendly staff
Sarah is who I see and she is great, she's the only one I truly trust with my beard.
Lucia is a pleasure to have cut my hair and I have specifically requested her the last 4 times I've had my hair cut at the South Surrey location. Somebody give her a raise because she does a great job
Love the app and and the atmosphere
☆☆☆☆☆ - Five Stars!
Went for a walk-in for a quick fade. Was able to get in right away and got exactly what I asked for.
Great place for a quick cut. Really friendly staff and the manager is amazing. Understands your needs and recommend what could look good on you.
My friend was working here and had the worst experience ever glad she quit. Manager threatening her that she will never work in nanaimo again over her quitting due to rudeness. Hygiene here is also absolutely disgusting. Sinks aren’t regularly cleaned, not following sanitation after each client. Toxic environment might I add.
Nice staff and good atmosphere but the prices are too high compared to other shops in brandon
The place is incredible! Super friendly staff and the place looks really cool. The haircut itself was spot on! I would recommend this place for sure
1st haircut - Amazing service. Usually went to Modern man. But holy cow Tommy gun is 10x better. 2nd haircut - Wasnt nearly as good of an experience as the first. The haircut was terrible compared to the first time. Not really happy with it at all. Usually every barber I've been to has been able to cut my hair to fit my weird head shape, but this time I felt like i was given just a simple quick get out here haircut.
Ashlynn is one of the best stylists I have had cut my hair.
I went on Saturday and checked for a ~1 pm haircut. But they never called me as they did they would do. I went to the store and none one was on the counter to talk. I stud there for like 5 minutes and I went away. I would say that service …
Service was excellent and the online checking let’s you plan your time instead of sitting and waiting.
They do an Amazing job cutting hair. Price is reasonable.
Been here a few times. Over time service has significantly declined. Things get done in a hurry rather than well done. New hairdressers don't know what they are doing. Your hair, unless you volunteer, is not a training ground to end up with holes and chunks of hair.
I was sick and tired of going to the same old place to get a fast and bad haircut. Since coming to Tommy Gun's I would not go anywhere else. Staff is great and it's nice to watch my sports while getting a great cut and a nice wash. Keep it up!
Just got home from having a hair cut and bread trim, only to have my wife laugh at me. I thought it looked good and was pleased with the service. Well she is right as usual. This is my first time growing a beard and it was cut a bit shorter than i thought it was goining to be. I could live with that but it is not symmetrical from one side to the other side and not shaped well. I will be returning in the morning to have it fixed. Unfortunately, I think the only way to repair it is to go even shorter, not happy with that. This was my second visit and the experience was not as great as my first. Will reassess after tomorrow's visit. Update. I did go back the next morning, showed up 10 min before opening. I was amazed on how many people were waiting. They opened the doors got people in and took me in right away. Fixed me up and I was on my way. Everyone is entitled to a bad day every now and then. Although, my beard is over an inch shorter. I'm please with how this was dealt with. I will be going back just might not use the same barber.
Really nice front of house staff, very clean and abiding by all COVID regulations. Recently saw Jocelyn and it was a great experience! Very happy with my haircut and definitely will be back to see her. Thank you!
The barber was very friendly, and the services were done very well
Very hard to get a stylist, even when the place is empty.
Good haircuts but takes forever to get in. Hopefully they work on improving this.
(Translated) Bo yah (Original) Bo yah
Ok
Never been one for the barbershop experience, but let me say that Ralphie at Tommy Gun's really goes above and beyond. I cut my own hair during quarantine and even with that obstacle, Ralphie gave me the best cut of my life. Worth every penny (tip included), definitely going back for my next cut.
My previous experience with Tommy Guns was not a good one. I had received a barber that seemed to be experimenting with my hair, resulting in a haircut that I wasn't expecting. However, that was a couple months ago, but this time I decided to give it another chance, as it is the only local barber shop open late on Sundays. Immediately, I was treated with utmost respect as the barber Allan, introduced himself and offered me a drink. I was incredibly pleased, as I had never been treated with respect before. Allan was a great barber, he gave me the haircut I wanted with a really nice fade. Although I don't agree with their expensive prices, I believe Allan was worth the total cost of the haircut. I recommend Allan as a barber, if you are looking for someone with great attention to detail.
I had the haircut, shampoo, scalp massage, neck shave and styling package. Everything was great. Highly recommend Tommy Gun's...
It's a nice place to get hair cuts, don't get me wrong, just not "30$" hair cuts... If you know what I mean.
Really masculine modern type barber shop!
Been going here for years, great stylists, great product nice atmosphere
They do what is asked and the skill level is fantastic. I would recommend them to anyone.
I bought this as a gift for my husband for Father's Day. I spend $80 so he could go there and have the worst experience ever. First of all you can't make an appointment in person you have to actually go online create an account to make an appointment. Second my husband's beard beard is crooked and he has to go somewhere else and have it fixed. Third the guy that worked on him had such bad BO it made him gag. This one staff member perhaps needs to know that washing with soap and wearing clean clothes is very important when you work with the public I would not recommend this business to anyone.
Never I will go back to Man’s Cave, found my new favorite. TG have nice waiting seats with iPads for you to play with, much men grooming products to get (basically everything you know) and AWESOME staff. They offer basic beverages (water, pops). The location is right next to skytrain, Starbucks, Chipotle and mall. They have other services including scalp massage, treatments, ect. This is a nice oasis to get fresh haircut and relax.
Epic hairdo and quality client service as always.. Would recommend Tommy Gun's big time!
Enjoy it every time. Especially when you're with your kids. Your kids can play iPad while they wait.
Not even close to what I wanted, basically gave me a bobcut with one side shaved off, worst haircut I've ever gotten in my entire life. Not to mention that the fact the hairdresser was lowkey rude.
The service was really great. I came in near close and it was a little dicey as to whether I'd be able to get in that day. But staff stayed in touch with me the whole time and let me know how it was going. Tommy Gun's always has great hospitality, but this really took the cake. I was able to get in as one of the last of the day, but even had I not, the staff's communication made sure I had no surprises.
Lately have been feeling super self-conscious about my hair. But didn’t have a lot of money to get a haircut. Staff was super awesome and gave me a discounted price. Met Gavin a couple days ago on my work break and he cut my hair. Super awesome dude, great conversationalist and knows what he’s doing. Recommend this place strongly to whoever needs to feel fresh and they definitely gained a long term customer. Would give more stars if I could.
It is nice and the staff are friendly. They did offer me a coffee or water, unfortunately the cost of the haircut was way to much for what it was worth.
Staff was friendly, experience was great!
High end barber (i paid 60$) and honestly it was very very very mediocre. There was nothing wrong with it but the straight edge parts weren't perfected. I wouldn't come again unfortunately
Had Jen (hope im spelling it right) from banks location cut my hair a few times now and she does a great job! Last time i got home i did a backflip when i saw myself in the mirror. And i dont even know how to backflip...
Best hair cut and style experience I have ever had! Thank you Tommy Gun's!
Great service always, very patient with our young son.
I don't really have anything negative to say about Tommy Gun's. Except that they don't have enough locations. Tommy guns will quote you a certain wait time but they will always get you in faster so be mindful of that. The scalp massages are devine, not to mention, included in the cost of the cut. Enjoy!
Book a appointment and have to wait a extra almost 45 minutes after the time I booked. I understand you can’t expect it exactly at the time but my god is that a bit much. Edit: have been contacted offered a free service and apology as they are not normally like that with time. Thank you so much for making it right. See you guys soon.
I was enthusiastic after my first haircut, they did a good job and listened to me. Unfortunately the last time I went for my son's haircut the man did a butcher's job - it looked like he had not been trained at all. He was really rude too when I stepped in to voice my concerns, and angrily told my wife to get my son out of the chair. I complained to the staff, who apologized, and gave me the manager's information. I wrote a long email to the manager/owner the same day telling what had happened. I never heard back from her. I can only presume the management set the tone and general standard of the people who work there. I can't bring myself to go back there. The haircuts after that first great one I was getting were average, and frankly I can get better haircuts elsewhere at that price. Maybe I had bad luck with my son's haircut, but the fact that the manager didn't respond to me suggests otherwise. I don't recommend this place.
Had my 14 year old run in for a simple haircut. While the staff was friendly the haircut was subpar. The hairdresser cut his neck with the trimmers in 5 different places and the trim across the back is totally crooked. Probably wouldn't recommend or return.
depends on who you get to cut your hair and when you go. I hate their check in system you can arrive and sit there for 3 hours sometimes, fades are usually poorly done and the prices are just above average. but it's convient so many people go
It's a place to get a haircut what more can you say
Always get my haircut here, staff are friendly and do a great job. I have had to go to other spots as they were booked but no one can cut my hair like these great folks can.
Always feel comfortable and have gotten great hair cute for me and my son!
It was my first time to Tommy Guns ever last month at the Stonebridge location. I decided to do the full haircut and shave experience. The stylist had excellent single blade barber skills and I left feeling Iike a million bucks. Im taking my 6 year old nephew with me today to get cleaned up. Can't remember the stylist's name but she's from Ireland and was very friendly.
They were great. In and out in no time with a great hair cut. Perfect.
Great hair cuts they wash your hair for you also should be good with tracking your free cut card
I really enjoy coming here. Great service and friendly staff!
Great, fast service. Family friendly and solid haircutting. Recommend to any and everyone
Great place and consistent stylists especially if you stick to a favourite. Great kid haircuts as well. Help yourself to a fridge full of beverages or coffee or tea. Scalp massages with most services. Only reason I didn't give it a five is the location I go to in Langley is almost always packed.
Excellent haircut & style!
Awesome haircut. Went in for my first time. The atmosphere is very friendly. Jasmine did an excellent job, making sure every detail of the cut was perfect. Service was quick, but for the qaulity, this is nothing but a bonus. Will be coming back. Thanks Jasmine and the Tommy guns team!
Great experience at Tommy Gun's: haircut was great, just as I wanted; had a nice scalp massage and a little massage and the temples and neck, which was unexpected, but nice. Hot towel at the end. All in all - I left there very pleased.
It's nice to have a barber shop geared directly to boys/men. They know what they are doing, as their skill sets are taylored to working on men's hair, and it shows. No nonsense, no snobbery, no price gouging, no making an appointment 3 weeks in advance, no sitting in a chair for an hour getting a cut. 15 minutes, and you're out the door, looking fresh and not feeling stressed or ripped off. If you are male, and need a hair cut, most likely you will be happy with choosing these guys.
Appreciate the online booking service and speed to get an appointment
My boys love it. The look so dapper and love the treat from the friendly staff !
I went to Tommy Gun's for my first time this morning and was impressed with their service. The App was real slick for checking in and I was notified by text that my barber was ready earlier than expected. Debora was my barber and she was polite, professional, engaging, and provided a great cut and shave. Thanks Debora.
Very professional service!! Great experience!
Staff was very friendly and made my son's visit a fun experience. Can get very busy so make sure you book online to reserve a spot!
I'm really unimpressed with the service and care my boyfriend recieved when he went. The lady who cut his hair did not listen to him at all. She gave him a totally different hair cut than he asked for. His hair is all cut unevenly as well. We won't be returning.
My boys and husband get their hair cut at TGs Larry Uteck. The gals that work there are always so nice and as accommodating as they are able to be (we're always last minute! lol). The cuts are always great!
It’s always difficult finding decent places to get a hair cut. However, I’d say just about any guy could go into this Tommy Guns and get a great haircut. Plus, everything about this place is just catered to men. Highly recommended for a cut, product or shave.
Vera is the best!!!! ????
Everyone there was so loving and kind and just great energies including the other customers. I just moved to Kamloops a month ago and this was the first place that made me feel this city is going to be home. I wish my hair would grow faster so I could go back again
Great barber, had my hair done twice there now for trying out two different styles. Love the style now , staff are very friendly and social . Great place .
Had my hair trimmed here. Good job!
Check the mirror after a shave. I was incredibly disappointed.
not what i was expecting!!had a haircut today was not bad,the only thing i dind't like is when i finished my haircut i was full of hair down my neck and the hairstylist didn't bother asking me to wash my hair after i'm done..!!not happy at all.beside the receptionist never smiles and when i asked her to change the tv channel she was mad..
Aveline is the only person I trust my hair with - Been going to her consistently for about 9 months now
cool place .. and hairstylists are so friendly and naughty
Two thumbs up
Cut my hair and trimmed my beard. Wait wasn't long. Good service. Will go again.
It was my first time going to Tommy Guns. And i had the best head massage and they were very friendly and I have to say it was worth every penny. I am defiantly coming back!
Went for a beard trim, I was not entirely happy with how it came out although I wonder if perhaps my request for how I wanted it wasn't clear. Plenty of good care products and friendly staff though, I would give them another go someday.
Highly recommend getting mens haircuts here!! ????????
Great experience for my 6 year old and the hair cuts are great as well. Love the ability to book online as well as when we've dropped in its been good as well.
Great place to get a fresh hair cut me n my son go here ????
The receptionist was friendly. The Indian guy, I forget what his name is but he did an amazing job. He was using scissors on my beard real close to my nostrils and lips. Not once did I worry cause I could tell this guy was an absolute master. I asked for a high and tight cut and he basically nailed it. He wasn't real chatty like some of the others, but that's fine I was really enjoying his scissor skills. I have gone here often and it seems like there is always different barbers every time I go. It is fine cause I've never had a bad experience.
Second time going there and VERY impressed with the service both times. 100% recommend! Making myself a regular customer there!
Went in for my post Covid haircut but there was no appointments available that day. Went to wait in line at Winners and the girl working the front came and found me and told me they had a no show and asked if I still wanted a haircut. Got in the chair and let the girl have her way with my hair and turned out looking pretty good so I would recommend this place to anyone
It was a great first impression. Morgan was great to work with and offered a number of great ideas and insights into my hair's health. She was very helpful and able to do everything I wanted. I will definitely be back the next time I am in need of a trim.
Excellent service! My 3-year-old hates getting his haircut and Becca did an awesome job! He sat for most of his haircut haha :) Great Job! He looks some cute!
Good hair cut!
Excellent cut while I was here. Nice to know that wherever I travel Tommy Guns gives good cuts.
Went in for a haircut yesterday (February 17 2017). I've went a few times prior and never had any issues. This time unfortunately was not the case. When I walked in I was told two of the stylists I normally see were no longer employed. I was hesitant but still gave it a shot. I sit down for my hair cut and there is another gentleman also getting his hair cut as well. He was asking if they do hot shaves, hot towels, etc. his stylist said no and again he asked if she could perhaps get him one. She again told the client that they do not offer they service. Once she was done walking the client up to the front to pay, she walked back into the salon. She then waved her finger (as in the crazy motion) and called him crazy and other degrading terms. I find this very very unprofessional. I get that some clients can be hard to deal with, but perhaps wait until there aren't clients in the building. So aside from the rushed haircut that took under 15 minutes, which I had to go home and use my trimmer and fix the spots she missed (every other time I was there, my cut took 30-40mins) and then this happening I can honestly say I will not be returning to this establishment.
During my latest visit, as always, I liked the friendliness of the staff, the ambience, the products and of course the end result. Since it was my birthday, I took my son and went for the full shave & a haircut treatment. We both left feeling relaxed and with nice new haircuts for the holidays. Thank you to the ladies and gents of Tommy Gun's and I'll see you in the new year.
Excellent
Great barber shop. Everything was on point. Love my haircut and the hot shave with the straight razor was the best I have had so far. Highly recommend
Very clean and open facility. I had Helen as my hair dresser and she was fantastic. Did a great job on my beard trim and hair cut. Would have given 5 stars but the location isn't great for walking into. It's more geared towards the big box shopper.
Natashia surprised me. In spite of her lack of experience cutting hair she delivered an amazing cut inspired by a photo I showed of Johnny Depp. As for the barbershop itself, I've been going to Tommy Guns for a few years now, and I'd describe it as no less than the finest tonsorial parlor in Western Canada
Cool , good staff ! expensive though !!!
Not bad at all. Had a good service
Nice staff and got a super haircut. A little pricey but I'm not complaining. They take walk-ins too.
Excellent service. And they wash your head after so no follow up shower needed. Two thumbs up ???? ????
Tommy Gun's has to have the worst business model for a barber shop that I have ever seen. I finally found a great barber here, and you literally cannot make an appointment with anyone. They tell you to call "approximately an hour" beforehand, so that you can see where on the list you might be? Today I put my name on said list, they tell me she is just starting with a client and that she will be an hour. I come back in an hour, and they tell me she is out having a smoke. Totally fine. Then I watch her take yet another client, and get told "Oh sorry, we will take $5 off your haircut" because he was hanging around longer? How did you not inform me of that an hour ago? What benefit to this business model could there possibly be? How does this even remotely promote client loyalty, when there is no possible way to have more than a rough idea of when you maybe might get your hair cut? I feel bad for you Nanna. You are a great barber and you should be working somewhere much better than this place.
Tommy guns is the best place to get a haircut. Never disappointed.
(Translated) MEH ... (Original) MEH...
Very professional staff, great haircut. Their online booking system is a bit weird but that didn't bother me.
Would've gone all five because of Sandra (hair stylist at Tommy gun). But couple of times I had to get hair cut from two other people, as she was not advisable and I need to get haircut done. So, went with the receiver receptionist's recommendation. To those both I would not give more than half a star each. But there number of times I've been there and Sandra has done marveles job. That's why going 4 stars for the place and customer service (which is also very welcoming).
Amazing place 5stars service head massage and super good.
We asked for a buzz cut and beard trim. The beard trim was good but we did not get the basic buzz cut that we wanted. She did the cut but then went back and made the sides and back shorter leaving a ridge all around the head without blending it in. It didn't look right. We didn't need the shampoo and definitely did not want the gel. Not once did she ask what the client preferred. It would have made us happy to have what we asked for. Good service professionals serve their clients by giving them what they ask for.
This business pressured me to cutting my hair shorter and then I wanted and cut way more hair that I asked for. Don’t recommend this barbershop
Great service and cuts!!! Alisha is highly recommended. The best haircut I've ever had!!! Thank you very very much. ????
Husband enjoys the haircuts here
the service was pretty bad and they dont even want to wash your hair after haircuts done
Excellent staff. Great with children!
Had trouble signing in online to get in line but I did get in...????
Good experience. Better than other companies in town and would like to see this service expand to more locations! Very relaxing and worth the additional costs to what I'm used to.
I have came here a few times before and I actually enjoyed my visits here, but I had my haircut and I had to wait an a and a half for it. They told me to wait on the bench than they would get me but they never did, I had to constantly get up and see if I was up next. Also they completely messed up my haircut, I asked for a trim but the barber cut it way too much, and also didn’t get my sides done as I prefer. I am really frustrated with this also because they messed up my hair, I also felt the workers were rushing through my hair because she had another client after me. I felt like the client she had before me wasn’t rushed at all, like she was taking all the time in the world for him, yet mine was kinda rushed and not mine the way I wanted to at all. I would not recommend coming here constantly, and I think I won’t be coming anymore.
You guys are the worst
HIGHLY RECOMMENDED! Manager Ashley was very out-going and listened extremely well to what my desires were with my hair. I highly recommended giving Tommy Guns a visit due to their positive attitude, and energy.
Good jaa IL fl due
Another month has just about come and gone with promises of payment for the building of this store ... and no money , each month same bull xxxx ,stories ,lies. ... If you get a haircut how long do you get before you pay the bill ? 1 hr ? 2 hrs ? 1 day ? 1 week ? 2 weeks ?? 1 month ? 2 months ? 3 months? 4 months ? 5 months ??
It was a good experience at Tommy Guns. They are amazing barbers. I loved the experience.
Blow sports clips out of the water
Always a decent experience
Was very excited to have this place open at the OC. First experience over a month ago was very good. Great stylist and experience the first time even though the online check in system was not working properly and the TV at my station was not functional. Since then I have tried to return twice for a shave and haircut and was not able to accommodate the extrodinary wait times. I heard more than once that they are trying to hire more staff but they don't seem to have had any success in bringing on more staff or retain staff for that matter. I also noticed my original stylist is no longer on the list of available stylists. Seems to me there are many issues with poor management and staff retention incentives. Been offered $5 off my next visits for both myself and my son more than once but don't see myself returning or how $5 off is supposed to make the experience and service that much more tolerable. Too bad! Great potential and nice concept but extreme fail on the execution. Will check back every so often to see if other people's experiences get better but will go elsewhere for now.
Nice staff. Doing what they can during covid times
Skillful and friendly staff! Always enjoy my time there.
Eucheria cut my hair and it Really looks sharp never knew I was so handsome. Will let her cut me any day.
Jada is amazing I always go and see her but everyone there does a great job. The scalp massages are the best part of the experience.
Perfect in and out place. Really quick and efficient service! Randy was amazing
Excellent haircut and shave
Great place to get a haircut. The app minimizes human interaction, which is a plus for me.
Hallelujah, best haircut EVER. Allysia is awesome, HIGHLY recommend.
Awesome staff and great barbers
Quick and easy when it usually busy. Harriet did a great job on my son's hair and got rid of his teen beard! Only issue here is it is busy, and in a mall.
This was my first time at this location of Tommy Guns and the staff were very friendly. When I got home after my cut, I noticed a few spots that the barber missed. This was disappointing especially for Tommy Guns as I have never had an issue in the past.
Excellent service.
Great modern place with facilities to match. Staff were all helpful, pleasant and knowledgeable. Had a really relaxing time with a came out with a great cut
Waited and waited. No haircut. Crappy customer service.
Katie and Carrie are phenomenal. Period. Carrie is easily the most personable hair dresser I’ve ever had, and one I can call a friend after 2 years of using her services. Katie is equally amazing - she says she doesn’t like kids but she stood with my 4 year old and held his hand (literally) the entire time he got his hair cut. These two gals make my time at Tommy Guns that much more amazing. I highly recommend both these amazing women, their talents, their styles and their abilities above anyone else. What’s more, they’re both gorgeous inside and out. It’s a win win for everyone!
Deserving 5 star, super friendly staffs and hair stylist are professionals.
Best place for a haircut in Kitchener Waterloo area.
The staff is great, friendly and personable, and they were able to keep my 2 year old content for his whole hair cut... Impressive
Good haircuts
Absolutely spec yesterday folks. Every damn time!
The best place for haircut. Hot towel shave can get pretty pricey.
I love the atmosphere and staff at this location. I've been going to Jessie for years now and would not go anywhere else.
If you want the barber shop experience that you see in the movies this is the place to go, And the scalp massages are so good it can put you to sleep
Words can't even express my love for this place #blessed
Awesome went in for a haircut and a shave. Marie was excellent. I will be back
Hadn't been by in a while and somehow the place was even better than last time. Barber TJ did a great job as usual at making me look good and those scalp massage skills are insane! Would definitely recommend her!
Always friendly and professional service at this location. Have been a loyal customer since it opened.
Amzing Service
A bit better than average of a haircut. That's why I always try to use Tommy Guns
Great service, very reasonable prices.
Sandi at Tommy Gun's on Banks is one of the best stylists I've ever experienced. I typically bounce around to different shops in town, but she has made me a client for life. Extremely clean haircuts and also just a stand up gal. I'm not surprised she has been promoted to Manager. Thanks Sandi you rock!!!
Nice staff and great quality!
Horrible customer service you should be ashamed at how you treat people!!
I've had my hair cut with Tommy Gun's since I was able to choose for myself, and I've never been let down even once, all across Canada. From the time you enter until after you leave you are treated like royalty. Their wait times are reasonable, and these days they're usually low, but even when it's long they have a call service, email service, and text service as options to let you know your appointment is coming up. You get a free cut after every 10th, and besides that they have some excellent partnerships for all of their products. At this specific location, the stylists don't shy away from conversation, but they let you lead it. They make strong and confident choices for when you put things in their hands, and if you know what you want they help whole-heartedly for you to have your look. They typically only work with people with Short to Medium hair, though there are of course exceptions. All in all, I wouldn't trust my hair with any other barber shop in the city. Not because they're bad, but because I know I'll always be satisfied at Tommy Gun's.
Great place to walk in and get a barber style hair cut. Friendly staff always welcoming. Free drinks while waiting. TV in the mirrors. If you want a shave they will offer a clean shave which is pretty nice.
Thoroughly enjoyed the experience and the end result. Well done Tommy Guns St Albert Alberta.
I went to Tommy Guns last week for a clean up and had this lovely barber named jada, she was very friendly from the beginning and through the haircut she listened, and asked me what i wanted and gave me one of the best scalp massages i’ve ever had! 10/10 would recommend going to see her and i definitely will be back to see her from now on! thanks jada!
Friendly front desk and highly professional barbers. What’s not to like? 10/10
Great customer service, friendly staff, Larissa is amazing.
Can get fairly busy during peak hours but if you go during the slow times (weekday mornings) you pretty much get the place to yourself. Staff is friendly and greet you with smiles. During the haircut you get a very relaxing scalp massage. Good experience overall!
amazing place and staff. always friendly, always smiling. just the way customer service should be. Amy was fantastic and did an amazing job! thank you again.
Couldn't do better for the convenience or price
Very professional, clean and comfortable location. Great service and treatment was exceptional. I liked the products they used and attention to detail.
Not professional at all. I have called them before and they have asked to check in online. I checked in online and got a confirmation of my appointment by a call. The wait time is around 90 mins so I waited. I went to the shop 15 mins before my appointment. The person on the entrance area, checks the screen and says that I am not on the list and they are fully booked. I mean what can you say to them. I just don't know what to say. By that time all the barber shops are closed nearby. Can you imagine how irresponsible they are and they don't care. I will have to take my business elsewhere.
I love this place always giving me fresh fades. Excellent service.
Excellent service
Love the scalp massage
Have had my toddler there many times before and have had no problems, but this last time we went the hairdresser was visibly annoyed that my son was scared of the clippers And crying and kept looking at someone to come over to stop the appt. I believe the manager came over and said we couldn't get his hair cut because he was too loud. He's only 1.5 years and srill getting use to the clippers. I went to tip top after and they not only got his hair done but were so patient and kind and not judgemental of having a little bit of a fussy toddler in the chair. Both my son and husband have been loyal clients to Tommy guns but we won't be returning. I understand toddlers can be tough and distracting but the way the handled the situation was uncalled for. We were only in there for a total of 7 min and the lady seemed like she just didn't have the time or patience to even try.
I wasn't sure about going to this place, but then just chanced it and went. I was not disappointed great service decent haircut and a reasonable price.
Great haircut, excellent service.
Absolutely amazing service and really awesome staff. I haven't been to a barber in over 2 years and didn't really know what I wanted to get done. Came out with an awesome haircut and beard trim. I couldn't be happier!
Update: Mariah is no longer there unfortunately. Mariah is great, I had a bad experience initially with another barber, but came back to give them another chance and she made me change my mind about this barbershop. Would and have recommended this location to friends based off of her ability and friendly service.
Good experience, great cuts.
They take great care of my guys. My husband loves the hot foam shave and my sons look forward to getting haircuts now.
Awesome haircut! Derek is very talented! Showed him a pic of what I wanted and could not be happier with the results. Highly recommend!
My go to place for haircuts. Sarah does an amazing job, and even miraculously keeps conversation with someone as awkward as me. Online booking is convenient, but wish there was more options for customizing what time you want (instead of first come, first served).
Very good experience today. Had my hair done by Beth. I have been there now 9 times and today was by far the best.
Super professional, and the wait time has always been responsible for me.
Long waiting time. Booking through the app does not work. ????
Great service.
I was never one for fancy haircuts but man they make you feel like a million bucks Ron cut a styled my hair all from a photo the guy is a wizard with a pair of snips, give him a raise.
Professional, welcoming pleasant atmosphere, staff and decor. A++
Fresh cut
Professional stylist, all round great experience.... Definitely have my vote of confidence.
8 months but all good. p.s. i cut with the same person everytime.
To be fair, the first time I went, it was amazing...not just a haircut, but almost a spa day for a guy. Second and third time left alot to be desired as it just wasn't the same...but the price tag sure was. Let's try again...this time only half a beard trim and had to go elsewhere to fix the cut and finish the beard. The "barber" was almost too nervous to do a shave. Seemed like she didn't know what she was doing with a razor....oh yeah, price was still the same. For what you pay, I expect a higher level of experience. 3 times they seemed off...there are just too many other similar places that can provide more for less to be "off" 3 visits in a row.
Great atmosphere, very friendly staff. The hairdresser was skilled and knew exactly what i was looking for. The TVs in the mirror is a great idea.
Awesome place
Very average haircut, not overly impressed.
Super professional. Quick and very respectful. Always coming here for haircuts. The service is always exceptional and get the hair cut I was going for! Keep up the great work!
Best haircut ever! Staff was very friendly and my barber, Mariah listened to exactly what I wanted. She gave me an amazing head massage and styled my hair in a new way, which I loved. She was very knowledgable about the products she was using. Best barbershop in town.
Gavin Brockenborough was my stylist at Woodgrove Mall in Nanaimo. I had no wait time and was in a chair within minutes. Gavin was very friendly and gave me an excellent hair cut, exactly what I was looking for. I love this place and definitely be coming back for my next cut.
Awesome place! Ask for Sun Young!
Good barber shop, friendly people. I've been there twice and it's always been great. I'll continue to get my hair cut there.
Always welcoming and a relaxing atmosphere. I enjoy being able to book online. My Barber Carrie really takes the time to pay attention to the smallest detail. Carrie is friendly and does such an amazing job and makes sure I always leave with the best hair. I had tons of comments on how good my hair looked!
Great place to go to get your hair cut. Love coming to this place. The staff are great and friendly. Vest place to go to vet y9ur hair cut
Easy bookings and professional cuts
I have been going pretty regularly since they opened almost 2 years ago and have always had a great experience. I have had many different stylists and each have delivered a great cut in a decent amount of time.
I said clean and sharp. As long doesn’t looks like I just get out the prison. Thanks, my haircut looks like I just get out the jail.
I’ve been getting my haircut at the Edmonton South Common Tommy Guns for almost five years now, and their service is top quality. The front staff are welcoming, even during peak business times. My barber MaLu is professional, friendly and passionate about her work. She makes sure it’s on-point every time, even if it’s the same haircut for almost three years lol I recommend this location to everyone I know. Keep up the great work!
Pato did a fantastic job with my difficult to cut hair and now I've gone from tool to cool. Thanks bud!
Booked online. Got a time in less than 30 minutes. Very professional setting and great staff. Haircut was superb and exactly how I wanted it (I got long hair and I’m picky). They also have a great selection of hair products. Would strongly recommend!
Do not come to this barber shop if you are looking for a fade. I asked this Edward to cut maybe 2 centimetres from my hair and it looks like he shaved my head, and I asked for a fade on the sides and my sides are literally a straight 0. This is the worst barber shop in YEG if you are a teen I don’t recommend this to anyone except old guys who don’t care anymore.
Service was kind of dry
Friendly Staff and very Professional.
Got superbad haircut thrice in row and wasted almost 100 bucks
Greater was very curtious and friendly. The person that cute my hair really didn't listen to what I was wanting done
Friendly service from the staff along with a great haircut.
Great fast service.
They treat you good. Such a nice coustmer service
Always amazing. Helen Grace is the best. Great service. Great cut. Always talkative. And makes me feel at home.
Been having horrible service! First time I took my son to tommy guns they treated him like a gentleman and asked me how I wanted his hair like the length and style. They were awesome. 2nd time we go back they were rude and didnt care how I wanted his hair.. I complained of course and got a free hair cut .. 3rd time going back (today).. they were rude and I had to tell the man doing his hair i wanted it different and try to fix it. He gave me a dirty look and said "I'll try" .. now my son is going to a new school with a horrible haircut that i can't fix till it grows out more. Beyond livid never going back but I guess it's my fault for thinking they would do a better job then the second time.
Full men grooming service, hair and beard.
My go to Barber shop. Stylish are friendly and I always leave with a fresh cut done properly.
The service was very nice and understanding. i showed them a picture of what i want and they were able to give me exactly what i wanted and they made it look really good on me(surprisingly).
I've been to Tommy Gun's multiple times each with a different barber. The cut and treatment are great (probably one of the better places I have been to). Make sure to ask for a clean shave on the neck if you want to pamper yourself a bit as the head massage and neck massage and worth every penny. The only issue I have is that there is no reservation system in place. The common issue I read is the wait times. I can relate and still don't understand why you don't have a reservation system in place. The staff have explained that "men don't show up for their appointments" hence the wait list system. it hurts me to say that I'm inclined to go elsewhere since there are multiple options in the neighborhood that take appointments however the level of service that I have received has been good.
The members of the staff are friendly and respectful. They always make me feel like a million bucks, oh and the massages are on another level when you get you service with them.
I'd give this place a miss. We had an appointment for one of our children, but we had to wait almost an hour before receiving the haircut. We live in Cordova Bay and flip back and forth between this place and Cordova Bay Hair, but will be taking all of our business to the latter going forward.
Great....
Don’t have to wait long if you just drop in and you can call ahead to get put on their list and be text notified when you’re almost up. Or you can sit upstairs in the lounge area with a drink and several TVs and games. There’s even TVs in the mirrors. Most of the stylists are great with most men’s hair of all ages, some even do facial hair, all are friendly, and they make you feel relaxed with a nice scalp massage during the wash.
Great hair cuts fantastic decor and friendly service
Told the barber what i wanted, and even showed her a photo of my hair a few months ago.....as i spent a few months trying to grow it, she acknowledge it with confidence, but half way, i knew she didnt know how to cut it. Overpriced haircut, with a wash, nothing more then a $20 cut, felt like i wasted months trying to grow it out, only for her to cut it short...
Good haircut will be going again. Love the service
Another bad haircut from a woman that doesnt care
Got a haircut, beard trim and straight blade shave. It was awesome and I love how it turned out. Janey absolutely crushed it!
Tiffany is my favourite new hair professional! She’s professional, smart, and just an awesome young woman.
Very nice place with a good atmosphere helpful staff and great haircuts. I will be making this my go to for my haircuts now.
So awesome. Hey cut my son's hair and did an awesome job. New owners are super friendly and nice. TV at each hair cut station and complimentary beverages too. Highly recommended!
Katie at the reception is so really friendly and sweet. Angela is my favourite. I love how Angela cuts my hair! Angela is so talented and very easy to talk with. This place is AMAZING and worth every penny spent. It is very clean and the staff are so friendly and professional. My husband got a bad haircut from another establishment and he went here and they were able to fix it up. We are now regulars. Treat yourself and get a GOOD haircut here.
I have severe social anxiety, and the staff couldn't have cared less. Rather than accommodate my special needs (I'm giving one word responses because I'm dead nervous, like how hard is that to pick up on?) the hairdresser pinched my hair and twisted it while I was in the chair. I was so shocked that I just let it happen. The manager (I assume) was waiting by the door for me to leave once my hair was cut and dyed (a second time, since the first dye was poorly done). I'm sorry I set you guys off so much, I really just wanted a simple dye and cut without drama. Turns out that service is not provided here. I will never return.
Great place. Great haircut. However, $30 for a standard cut is not reasonable considering other barbershops in the area provide the same quality cut for cheaper.
Kat and Taje are awesome hairstylist, plus they work well with African hair, no time wasting and very quick. I highly recommend them. I would have given them 5 stars but the booking App sucks big time. Updated review after 10 months time: The new website for booking appointment is amazing, good job guys. So I’m giving them 5 stars !!????
Very professional, very nice, always get the cut I want. Never had any issues with them.
Consistent cut.
My 4 year old always walks out of here looking fresh ????
This is the best place to have a haircut. All the staff is very good and polite. I recommend this place to all people who want a good haircut????.
Rochelle is the best! She’s fast and easy to talk to. Always an amazing experience and a great haircut every time. All of the staff there are friendly and professional. I won’t go anywhere else.
Used to like going here but decided I cannot support a corporation who uses its size to bully and abuse trademarks against smaller hair salons also named Tommy.
Amazing place to get your hair cut. Men and women
I don’t normally write reviews but the staff here are top tier. Taylor answered the phone when I was scheduling and she was very friendly and to the point. Sydney cut my hair and she was absolutely fantastic, giving me lots of pointers on how to properly maintain curly hair while also being sociable and extremely easygoing. Will definitely be coming back ????
poor customer service.
Friendly, welcoming and accommodating staff. My stylist was very knowledgeable in answering my questions regarding the industry.
The girl cut my top hair I bit too short than I asked
You need to experience a straight razor shave from the girls at Tommy Gun's. There's enough men's hair a body products for bathroom counter dominance over your lady. Highly recommend Laura!
Pretty fancy place. Makes me wonder why would anyone leave a bad comment.
Got my first hair cut here, was a seamless process, Ashley who cut my hair... was accommodative, understood what I was trying to explain... DID A FANTASTIC job.... and also explained what I need to do take care of my hair. Thanks a bunch Ashley.
I enjoyed having a haircut at Tommy Gun's Original Barbers Shop. It was my first experience there, and I would recommend my friends and family to visit that place. All the staffs over there are so nice and gentle, they will greet you and offer a great customer service while serving you.
I had good experience with helen. She colored my hair with her suggestions.
Remember to check in online at busy times or you may need to wait. But the waiting is part of appeal. Free beverages, comfy couches, HD sports and tablets with games for the kids.
My kids love it here. Can be busy at times, be sure to book ahead to check the wait. Must be because they are good. Unlike Sport Clips, no wait, worst haircuts ever.
Very fast barber. Best to book an appointment rather than just show up
Staff was fine. Haircut and beard trim not so much. Will not be returning. Still tipped well of course.
Very cheap but good haircuts.
Was good got a good hair cut
Everytime I enter this location I am met by pleasant and professional staff. I always feel so welcome and at ease when I'm there. As for the haircuts? Bar none the best I've received in Kelowna. Check this place out!
I always love this place! I won't go anywhere else.
Amazing absolutely amazing, best cut and style I have got in my life. Would highly recommend. The staff are amazing and very welcoming. ⭐⭐⭐⭐⭐
Just burn your money and have the nearest homeless guy with toenail clippers have a go with you. Not a clue how to do a fade. Next up, the beard. Crooked neck line, that she ran a razor over 45 times to sufficiently ensure ingrown hairs, and irrated skin. Just ought to have just slit my throat. I didn't let her trim the rest of the beard, to scared. Then, charged me $77 dollars! Not worth it folks. Don't walk out of there, RUN!
Excellent service, friendly staff. Amazing hair cut!
Normally don't write bad reviews. Especially during a pandemic .What an absolutely terrible customer service experience. I have never wanted to stop a haircut in progress before. I left that place like I was on Fire! I wouldn't write this unless it was necessary. Dodge this place like a bullet..
Price is kind of high for a child hair cut.
Top class service and products . Ptofessionals very trained and very understanding
I am a first time customer. Could not figure out how to register so asked and reception was not overly friendly but was ok. Hair cut wait time was 5 minutes and the hairdresser was friendly. Experience was ok but not great. Could be more friendly. Was clean and efficient.
Consistently great hair cuts and great staff! I have been to four different locations and the service is great at all of them .
Quick and excellent service. As always.
The scalp massage was excellent!
My son gets his haircut once a month from there really likes getting his haircut there
Great barber shop, they really pay attention to detail
I've been a Tommy Gun's client since 2017 and then I met Teddie back in late 2018 and I've never had my hair done anywhere else! He does my hair perfect all the time and I never have to remember what my haircut is, I just sit and he does his magic! People here are very nice and friendly, I highly recommend especially the one at Banks road :) I posted the above a while back, then today June 15, 2020 got an email from Tommy Guns asking for feedback after my haircut yesterday so I’m posting again. Yes, Teddie is pretty much my hair expert, he’s just great! Book him on the Tommy Guns app!
It was a tough day at Tommy Guns, the manager was in a car accident and checked in guests couldn’t get inside because she had the only key - so the staff couldn’t get into the store even though the app said it was open. However, once the store did get opened, and I managed to make my way back, the staff were all very accommodating and got me in very quickly - they even discounted my bill for the trouble. Good solutions to an uncommon issue today. Thanks for fitting me in, with the usual friendly service, through all the trouble.
Nope.
Staff is very good.. It was my first haircut in Canada. It was awesome experience. Special thanks to Prince bro for his job. I like my haircut very much.. hope see you guys again very soon.
I've been to this location 3x now over the last 3 months and really enjoyed my shave/service. I come in for the hot shave/beard trim and not to get my haircut. The hot shave is amazing! Hot towel after hot towel, head/neck massage, exfoliating facial scrub etc etc. To be honest, it is more of a facial/spa treatment than a shave. I literally fall asleep in the chair every-time. Well worth it in my opinion and I will keep coming back. I have been going to this girl named Ashely. She knows how to trim a beard as she has been trimming her husband's beard for years. I would recommend her if a hot shave/beard trim is what you are looking for.
They are great for products but don't ask for details because they can't do it... they completely failed at cutting and detailing my son's hair........and the girl even had a picture to follow and she still screwed up. Had to go to a different place to get it fixed for picture day. Will never get my sons hair cut here again. Below is what he asked for and the second is what he got.so unimpressed what a waste of 30$ wish we could get our money back.
A bit pricy but love the online check in and my child loves it there. The attention to detail for hair cuts is 2nd to none.
Super friendly good haircuts!
Good cut. Nice treatment. Will recommend them highly.
Great staff. Love the hair washing and conditioning. It feels oh so good.
Always good service and a good conversation. Even when they warn you for a long wait, it is never as long as they say it will be. Go here, get looking good.
I have found the entire team friendly and focused on the customer.
Husband’s first experience here with Ashley was excellent: friendly, great cut, fast and professional. Sadly his second experience with a different woman this past weekend was a nightmare. 25 minute wait after being texted that they were ready for him, terrible hackjob haircut that took triple the normal time to complete, neck burns, ear nicks, cut hair all down his back, uncomfortable, unfriendly and near mute. Receptionist was very nice/professional however.
Excellent service!
We’ve used Tommy Gunn’s since they opened. Tamara is fabulous and both my kids really love her cuts. She’s professional and always gives them a “cool” haircut.
Great staff and service
It was nice, good staff a lil over priced but was a comfortable time love the face shave
Clean and friendly staff
The haircut itself was decent and the fellow who did it was personable, but when they told me I had to buy their $2 mask I felt ripped off. Firstly, the ineffective, cheap masks are only 20 cents to purchase. To sell them for $2 is essentially price gouging, and BC has created some pretty serious fines for doing that during the pandemic. The idea of wearing a mask is to protect your staff and customers, not create a new source of revenue for your business. Secondly, if the masks are not provided for free, that should be stated on their website so I can bring my own. I know complaining about $2 sounds petty, but so is charging your customers that for a .20 cent item.
Staff are nice
Since my friend suggested this place I have gone nowhere else, the cut is always clean and never feels unfinished, each technician has their own style, and I often let them take liberty with how they style and cut my hair. They always find a way to make my hair look great even if I wasn't sure what I wanted initially. They're engaging and fun to talk to.
My new go to place to get my hair cut.
I can't actually give you a better suggestion than this place. I love the haircut I got, and for someone like me who might as well be legally blind when it comes to style, it felt like the person who cut my hair worked legit magic. Totally recommend, I would just say the booking system should be a little different but I can't deduct points considering it works and is easy to use.
Staff are friendly and knowledgeable and make sure that you are comfortable throughout the entire time you are there. They use top products and even sell them with little mark up which is worth the extra cost for the convenience of not having to wait. And of course the head massage is to die for.
Exceptional service. Attitudes were positive and the atmosphere made the experience for my 6 yr old son very enjoyable. Definitely using Tommy Guns again!!!
Love the place always treated with respect
Nice service
Very good hairstylists, I wouldn't say it's the best of the best but the fact that one can walk in and get a haircut within half an hour is good.
The establishment has a great atmosphere and place for you to play about on tablets or tv's to watch. This sadly where my experience went down hill from here. Was greeted by a receptionist who didn't seem interested in her job, lacked knowledge of the products being sold. When asked if I could see someone for advice to help tame my at the time wild beard she walked me over to the beard wax and just pointed at them saying "this is what you need and this one seems to sell well" after explaining I wanted to speak to a stylist for advices she booked me for a trim as I much need this. When the stylist came after 5 minutes of waiting (not faulting on the wait time) she began to explain the shape and how she would only make light adjusts to my beard. All went well to begin with untill she lend me back. When I finally got to see the result I was shocked and unsatisfied, she had thinned my beard by over 3/4 of what it was and the shape was wonky, poor and cut way short. She even stated she didn't know how to do mens beards and went to fetch beard oil hoping this may help which she tried to apply gingerly. She then fetched Ahamd who didn't say a word, he didn't answer my questions just proceeded to fix the woman's mistake by strightening my beard using brush and hair dryer then made few extra cuts which resulted in it all still being wonky and thinner then before. When returned to front where my wife was waiting she was horrified at what they had done. We paid and left and when returned home began to fix the mess of a job that had been done Overall I'm horrified they employed someone who doesn't know their job and staff are uninformative and unskilled . Will not be returning to the establishment and will advice friends to stay clear in the future.
The people there are very very friendly and extremely nice. However, the haircut I requested wasn’t what I wanted at all, and I wasn’t happy with the results of the cut. Personally, I think that this barber was some what new, a very nice person, but didn’t give me the cut I requested. I like the tommy guns barbershop, but unfortunately I can’t keep this experience to myself. And don’t get me wrong, like I said, very nice people and very friendly. But didn’t get the cut I requested or wanted. I requested a small trim, but after the final touch of the haircut, my hair was about 3x shorter than I wanted it to be.
I got the perfect fade from Rea. She is outstanding and the entire staff was incredibly warm and welcoming. If you want the perfect cut and shave I would look no further, Tommy Gun's treats their customers like kings!
I usually come here 2 or 3 times a years and when my barber does a great job I don’t mind tipping same much as my hair cut cost, and this time the barber I always asked for wasn’t in so this dude cut my hair and its weird you alway seen woman cutting the guys hair in here so whats up with the new acquired staff but my haircut turned out bad the fade is ugly and can see cut lines
My haircut was exactly what I wanted, and there was awesome communication between the hairdresser and to confirm that I was happy with everything! The store setting was nice and relaxed, and I left feeling really pleased with my experience!
Love the environment, amazing staff and always the fastest straight razor in town when I'm lucky enough to get into my fav Barbour's chair!!!
Awesome Love the place Always get taken care of very well even though Tiff makes fun of my English accent!! Looking forward to my next visit!
Very friendly and professional. Got the exact look I wanted in a timely fashion while being super kind! 10/10
One of the best places in Red Deer for men's haircuts.
Staff do a good job even with kids. Can get an even good looking cut. All the staff seem great.
By not canceling my end of the day appointment 25 minutes beforehand. I work like a dog (I've literally had 4 days off since the beginning of Feb) and for a business to just waste my time (when I have very little) like this, was super annoying. 3/5 stars is way more than I should've given.
Amazing place to get your hair cut, I go see Lim, he always cuts my hair and i couldn't be happier every time. He goes over it 2 or 3 times after he's done to make sure it's perfect. He's polite and very professional.
Even though they are busy you are made to feel as though you are the customer. They pay very close attention to detail and always go above and beyond.
Went in for a cut and a chinstrap shave. the cut was fine but the shave was not worth the money. the stylist had no idea what a chinstrap was. so they messed up to the point were it was not salvageable, so the entire beard had to come off. what I got was the same job I could of done myself with my electric razor. There were even some spots missed so I'm not to happy
Always a good cut, and shave if you need it
I have mixed feelings about Tommy guns. Prices are a tad unreasonable. As a mostly bald man I went in for a shave (which that did an amazing job on) they touched up the hair on the back of my neck, which was great. Then they asked if I wanted them to cut my frier tuck hair (just the sides and back and nothing on top XP) I hesitated them agreed. She spend about 5 minutes just buzzing it then sent me on my way. When I went to pay I was shocked by the $30 addition to buzzy hair... Something I do myself at home. TL;DR - Amazing, like SUPER amazing shaves! But if you need a very basic haircut go somewhere else.
Has a fancy name fancy chairs but cant do the kind of haircut you want. My boyfriend hair was cut there and he made me cut it all of with a clipper 25$ wasted.
Very professional, friendly, and great service, would recommend!
I was a loyal customer since 2018. Last 3 visits were very disappointing, so I had to change my previously 5-star review. Started going somewhere else
Great place! Stylist was friendly and professional. Definitely will go back. Tommy Gun's rarely disappoints.
Great cut, nice atmosphere and good prices.
Worst reservation system ever. I tried registering online at 1:00. Got error message so I tired again, again and a third time. Finally called. I was told that I was registered three times and the wait was 2.5 hours. Said they would call. Got a call just over two hours later, went to the shop and was told I had to wait another hour. Waisted Saturday
Two days ago my hair was getting a little to long, so I went in wanting just a trim. I don't like going for a new style unless Tammy is there to cut it. but a lady named Megan although very kind did a terrible job, she didn't listen to anything I ask for. She cut all of my hair off and completely ruined my hair, I'm very disappointed. my hair looks like she used safety scissors, I was really was not expecting this kind of service. Morale of the story I will definitely ask for Tammy next time, no matter what!
Was in on time, enjoyed my cut with Megan very much. She was friendly, funny and very personable. I’ll be back in 3-4 weeks (hopefully if COVID doesn’t shut everything Down again).
Phoned, was in a chair in 5 minutes, Lindsay did my cut and was friendly, thanks, Mark
First time here, and it was amazing. The barber I got (Nancy) was awesome. She was fast but not rushing. My hair is done exactly as I like it (which Im amazed by since I gave perhaps the most vague explanation of what I wanted). The lady at the front was awesome too, greeted me immediately and gave me a time estimate, and a free drink. Overall I’m impressed and very happy. I’ll definitely be back! :D
The best tommy guns in town. The owner is always there and is very welcoming and professional. You can really tell she cares about running a successful business that takes care of her clients. I took my two young boys in for a cut and both stylists were great with them. I'll be back.
Much better quality than the other local chains by a long shot. Wish I could grow a beard
Usual person want available, but the other stylist was fantastic and seemed to make to due
Had a really wonderful haircut
My ex loves this place.
Always get great cuts and fast service
Great service. Barbers are excellent and polite. They could improve their online booking service though
Great service. My barber/haircutter was a relatively new hairdresser, and did a fine job! I've been going to this location and the one at St. Vital for about 2 years. Love the service!
Awesome
Kayla is always super friendly, my go-to ????
Had the best wash and head massage after I'v had
Love this place for my hair cuts and a great straight razor shave. Jena is awesome!
Best kind. Made me look good and that's no easy task!
Great place to get a haircut and amazing staff
The staff were friendly and helpful. I was looking for a gift while my son had his haircut. They staff gave lots of suggestions and the haircut was excellent. My teenage boys love coming here.
Decent cuts for little guys but a bit pricey.
The hair stylist was extremely professional and communicated very well, I feel their business take an extra step to make it a very enjoyable experience.
A proper cut for sure. Friendly staff
They are always great. It was super crazy busy yesterday with back-to-school cuts but all the girls were still friendly and the owner is always there and hands on which is nice to see. Shelly Dan is the only one my 13 year old son will let touch his hair lol. And of course complimentary drinks, tv's and arcade game is a total bonus with the kids
Great service! Clean fast and friendly!
When this location first opened, it was great. I had no issues with waiting 1/2 hour or so to get in a chair, the staff was skilled so I wasn't worried about who was cutting my hair, and the atmosphere was fun. The two biggest things about getting my hair cut for me are 1. that it's an non rushed, pleasant, relaxing experience, and 2. I get a great haircut. Over the past 8 or so months, I have had to return 3 times to get fundamental haircutting mistakes fixed, have had to wait 2+ hours several times, and experienced a very rushed 'fast-food restaurant' like experience. It seems like the culture there is - 'as many haircuts as you can do in a day'. I threw in the towel for this place when I came back to get a bad haircut fixed and the owner's son who was working the desk at the time told me I had to wait at the bottom of the list - about 2 hours. There are far too many good places in this city to get a haircut to have to deal with that.
Reliable service and the staff are really nice
The prices are too high for the service you get there. At other places you get more service for the same or even lower price.
Had a haircut from Victoria, she is really talented. Loved the style and will revisit.
Awesome and fast service!!
Always good at this location. Consistently satisfied
Always top notch, I won't name names as I dont want to have a hard time getting an appointment with my gal here. Try it, you'll feel like a million $ walking out
Great haircut, however the system can get logjammed quite easily. The service is very kind and the atmosphere is very modern!
Showed a picture of the cut, was firm did not want to loose the length and the girl Kelsey took it all off! My son was not confident enough to speak up and I remained in the waiting area. She took the clipper to it rather than scissors obviously very inexperienced. The cut was nothing what we asked for. He had been growing his hair for a long time and now he has to start all over! Not impressed one bit! This is not the first time they have skewed up but I was willing to give them another chance. Guess I shouldn’t have.
Customer service is excellent. The staff are always friendly and do an great job on my son's haircut.
The best experience my husband has ever had. Pampered him like royalty.
Terrible experience. I had my son cut his hair for the first day of school and the hair stylist Ariel ruined his hair, the hair length was uneven and she shaved off the back of his head to the point where there was bald spots. The receptionist was really helpful and she agreed that Ariel did not do a good job and my son's hair was uneven, and as goodwill gesture she didn't let me pay for the haircut. I am really disappointed that they hire inexperienced hair stylist and yet the are on the pricey side. Never going back again!
Fantastic employee's! Hair cut as per I instructed..thanks Tommy guns grande prairie
Get there early or book ahead of time, these guys are most always busy. Great hair cut, great service and great staff. I keep coming back.
How much is it to get a hair cut. No beard trimming or shaving. just a hair cut. Or does it depend on style of hair cut?
Have yet to have a negative experience here, I went in when they first opened for the hot shave practice and have been coming back regularly since.
The most comfortable interaction I've had with a hair stylist (crystal) in years, 10/10, would love to go back there
My son loves it, He likes the way the cut his hair and we (parents) love the professionalism of the place, overall a great experience for him.
Always awesome service and great cuts!
30 for a kids hair cut... wow. Around the corner 16 dollars...
If you love your beard dont go to this place. DO NOT GO TO THIS PLACE They DONT KNOW WHAT THEY ARE DOING I just came for a regular trim and reshape. But they messed up so bad They actually damaged the shape of my beard which i took 10 monts to grow and shape. And now i am actually planning to remove my beard I would give 0 star if possible
First of all I would like to start this on a positive note by commenting on a Barber named Alma from the South Edmonton Common location who does an excellent job with my hair and knows exactly what I'm going for without me having to over explain much. However, she is the only Tommy Guns employee I trust with cutting my hair as I recently went to your Windemere location and was greeted with a completely rude employee who asked me a million questions about exactly how I wanted it, and every time I explained she got confused, even after I showed her a photo and communicated I wanted it tame, but not overly short. She said that she didn't know what I meant which is and got increasingly condescending, and used a childish tone with me as I am 16. Didn't treat me like a normal customer and frankly I didn't trust nor feel comfortable with this woman cutting my hair. It was complete ignorance and I wasn't going to let a rude, condescending, confused and inept person cut my hair. So I simply stormed off. It was a very frustrating confrontation, and you should remind your employees of proper customer interaction vital for customer service. She didn't seem too enthusiastic about her job and acted in a way that put herself above me (the customer.) Most barbers or anyone with basic customer service skills respect and listen to what the client has to say and responds in a respectful manner. Alma is an employee however, who deserves praise as she is friendly, competent and an experienced employee who I immediately got a sense of professionalism and trust. Alma is amazing and listens to get a gist of what I want, then immediately knows exactly what she's going for, I feel respected as an individual with her. Would you allow someone you don't trust to cut your hair? No, then stop hiring the bottom of the barrel and start hiring more competent employees like Alma from South Edmonton Common.
The service was friendly, fast and efficient. Thanks for the great cut!!
Fantastic spot. Great prices. Great barbers. Great experience.
Great service. Derek is excellent. They are diligent on sticking to Covid guidelines too.
Had a not so great experience the last time I was here, but I was offered a free cut to try again and this time was great. Amy did an amazing job with the cut and was very friendly! Will definitely be back!
Erika and Daniel are amazing barbers. The staff here are so friendly and it is a great place to go! :D
It was a great experience. Great price for a great haircut.
Like ya cut G
The barber there is literally the best barber I have ever had. Korean girl. Idk her name. She's in St. Vital Mall in Winnipeg.
Loved the welcoming environment of the place. Professional service beyond what I expected and very friendly staff. Very satisfied with my hair cut. This is definitely the place to go for great hair cut. I should note that it is not cheap, but worth every penny. They also have an app that you can download on your phone to see the waiting time before going there.
I came in today and had Mo give me an amazing cut (spelling might be wrong ...). She is so pro! She has great attention to detail and really went the extra mile. Great job Mo, I'll be getting my hair cut with you from now on.
My son is very picky about who cuts his hair and this was the best experience we've had and the best haircut he's received.
I go to the whiterock/surrey location regularly. Up to this point I had no issues at that location. On Monday November 19, 2018(around noon), I went there for a haircut. The girl who had me sit down, as usual asked me how I wanted my haircut. I let her know that I wanted my hair cut with scissors and gave her instructions on how I like my hair cut. She then referred to the clippers as the machine. I should of stopped her right there. I asked her if she spoke English and understood English clearly. She said yes and then let me know that she understood me. She washed my hair very roughly. Since I am a big guy, she lowered my chair, leaned me back and then cranked my neck until my chin was pressed against my chest. She was short and that was the only way she could reach my head. She then grabbed the clippers and started shaving the back of my head. At this point it was too late! She basically shaved my head, with exception of a 3 inch area on the top of my head where she left a small amount of hair that could be combed. She did not cut the hair at all how I wanted it, even with me protesting her using the clippers to cut my hair. I just gave up, and she asked me if I liked the haircut. I only replied only with, "No, but I have to get going!" She offered no apology and I paid for the haircut and left. Do you not confirm that your staff can cut hair with scissors and understand English enough to listen to a customers instructions. I am so frustrated because I now have to live with this haircut. It was so bad that one of my clients asked if I gave myself a haircut...! My wife's response when I got home was, what happened to your hair? Not sure I would ever return to Tommy Gun's in the future! I had previously thought the extra cost was worth it for a good haircut. This is no longer true at Tommy Gun's!
Very Friendly,, professional staff, affordable pricing..
Always a great service. Thank you
Favorite Barber staff is excellent
I spotted this place last week while driving through with a visitor, and just knew I had to try it out. Today was the day. Smiles and happy, welcoming faces everywhere (much more so than just 'Oh look, a customer') from the time I walked in until I exited. So accommodating that although I was warned that the wait might be up to 40 minutes, I was seated in 10. Just a beard trim turned into a masterpiece of facial hair. Best trim I've had. Ever. And again surprised at the cheap price (too low to mention here). Free WiFi, free coffee, free smiles? I might have to come in the early morning for a trim and coffee, while I check on my emails! Thank you, I will be back!
These guys are always so great with my 13 year old boy. Use the app! It is super convenient and cuts wait time!
A relaxing hair cut expirence. Offered something to drink twice, hair washing was included. The barbers were super nice. Amazing expirence, totally worth the price.
Expensive, but helpful, knowledgable, and great service overall. Walked out feeling refreshed with a nice new haircut and beard shaping ????
Great and friendly staff always a pleasure to go there can't wait till my next haircut!!!!
My hair looks awesome. They were very quick & clean. I also love that you can check what the wait time in online.
Is the prize for kids $20-$30
Quick and friendly service with an Awesome vibe!
It is very bad
I dropped in for a quick unplanned haircut today, and the barber was great. She also explained how I wasn’t drying my hair properly, which is a little embarrassing to not know as an adult, but super appreciated hahahah. Good stuff, will definitely return.
Always a great cut with a surprisingly low price tag! Very good recommendations for product as well as patience to explain how it all works! Loyalto program is nice too :)
Really great place for a haircut.
Friendly staff.
I love it
Not too happy tried walking in 3 times in the last week , for a kids cut . Told no every time . last time both ladies chatting and sweeping up , totally could have fitted him in ! back to our usual place with us . :(
Ask for Nycolle at Tommy Guns in Stonebridge! She's Awesome!
Very good customer service and listen to what you want.
amazing! hes only 6m they had patience and we fun with him . allowed me to bring a bumbo as he can't sit alone
A little bit pricey for a barbershop but Milad takes his time, does a great job, and makes it worth it!
This was my first visit and I will 110% be returning. My barber Carlos is the best and he has got himself a new loyal returning customer. His fade is so sharp, it’s unreal. His customer service is fantastic along with the rest of the staff. I was made to feel welcome and it was a great experience in general. Thank you again
The receptionist was rude and lie. When I called them how long for my son could get his hair cut. She said he can get in right away but we came . She made us wait for 10 mins and I asked how long that how long we have to wait more. She said , I don’t know. What a lie. We never come back .
Great staff, affordable prices and a great overall experience.
The barber that gave me my beard trim was one of the most talented barbers I’ve ever had at Tommy Guns
I am only a two time customer, but im hooked. Great service, excellent pandemic precautions, some really nice perks for the guest. For some reason I thought they were really expensive, but not at all! I'm thrilled with the quality and value.
I like the way of communication with customers very friendly ????
Had a great experience here. Barber was very knowledgeable and didn't rush my haircut Marrah was her name hope that's how it is spelled .would go back again and again for sure
Great experience.
I have always had Ashley cut my hair and she’s always done an amazing job, longest time I’ve had to wait I’d say maybe 20 minutes... not a long time at all! Just went yesterday and Ashley wasn’t there but I needed the cut so another person was able to do it. I didn’t catch his name but he gave me a perfect fade, spot on to the picture I showed him. I was super impressed! Great service, great employees, and a great overall experience! Been there 10 times now... definitely coming back!
Staff were friendly and proffesional. Best experience I’ve had at a barber shop! Definitely recommend tommy Guns!!
Great service, clean, fair price
Yo i love the service, i mean they give you a drink and theres games on the ipads. Yall should get your hair cut here.
Excellent experience.gave my 8 year old an amazing fade exactly how we wanted ,all staff were engaging and very polite.great place????✂✂✂????
Ok. I don't do reviews usually but the service was 10/10. My barber was professional, polite and she made importantly she made me comfortable. Good stuff.
Great place, great service
Ingris is awesome!
Best place ever, it's now my new favorite place to get a hair cut
I'm very happy about the service, I love the haircut more than I expected. Habtom did a great job and the people at the desk were very friendly!
Alma did my hair and did a great job... again!
So I went to ask for appointment in an empty shop for my 8 yr old who refused to go to attend his Lizzy Lee ‘s appointment as the shop looked very girly , and their blondie manager Mariah flatly refused by saying its a 3 hour wait !!!! In an empty shop ! I clarified myself that we don’t need one today but for future but she kept on repeating it’s a three hour wait and you can ring before coming ... I feel very disappointed and find it as racial discrimination!
I don’t go anywhere else. Tamara does a great job and always takes good care of me.
Stellar service, short wait, decent cut. Definitely recommend for anyone who likes to be pampered at a reasonable price.
Ron was awesome, gave me what I needed…someone not afraid to do what the customer asked for and made it look great.
My son loved it. Great haircut, easy booking, on time, great price. Thank you!!
Terrible staff, mediocre service, overpriced
Great service! I love it.
As a young femme person I was intimidated to step foot in the shop, but my anxiety was quickly eased by Vilma! Not only did she give me the cut of my dreams but every time i go back for a trim she’s so friendly on top of expertly maintaining a very unconventional haircut. 12/10 for someone who is very new to the barbershop experience!
Checked online for wait time, showed 50 mins, registered. Got a txt 15 mins later that our appt was right then. We were still 20 mins away(which is why we checked the wait time) showed up and was rudely told "we expect our customers to be …
This was one of the most amazing places I have ever been. The entire ambience is fantastic along with quality staff who know what they are doing. Best bang for your dollar for sure. Quality service from start to finish.
Excellent service!
I had a hot shave done. Wow Awesome service, Awesome quality, and overall Awesome experience. Highly Recommend!!
Excellent experience today! I've had a wide variety of experiences at various locations but Brody at this location deserves special recognition for an outstanding job all around. Well done.
Really efficient and my cut looks good!
Amazing and professional service. Top shelf from begging to end.
I have visited Tommy Gun's in Kitchener 3 times now and I will return again. I find the staff very professional and friendly, I like the atmosphere and most importantly I like the way they style my hair.
Good place
(Translated) Good attention but expensive (Original) Buena atención pero caro
This is a great Barber Shop! The service was good, I had a haircut and a hot shave, both were done very well, the facial massage was very relaxing and I did not get knicked once. I even got a can of pop after the session. It was quite nice. ????
5 star all the way! The staff are simply amazing there and know what they are doing, it's fast and affordable! Highly recommended to anyone!
Good ambiance, good staff and good service. What more could a guy ask for.
Customer experience from start to finish is world class! Thank-you Mimi ????
After 5 years in Vancouver, I finally found D barbershop. Very professional service, fair price, excellent staff. Strongly recommend.
Awesome experience. Kaitlin took great care of me. Great haircut and great conversation. I highly recommend her and Tommy Guns!
Friendly and accommodating staff. Professional and good quality service with very reasonable rates
I recommend the Korean guy named Daniel.
Excellent! Jena is the best!
Great place to get a cut the ladys there are awesome get to sit and enjoy the view while having your hair cut specially with the one that cut my hair I don't even have to tell her what I want she know she dose a very excellent job but I did noticed yesterday when I got my hair cut that the sign for the hair cut was changed I noticed that in the hair you get a hot towel but isn't that for when you have a shave why would it be in a haircut .
Always get a really good fade from Misun. recommended forsure
I just had my beard trimmed by a young lady who needed very little direction about what I wanted and it turned out better than I had hoped. Excellent job.
Nice barbershop !
Nice place. Pinch pricey depending on what you're going in for
Always a smile with efficient service and great products used. A+
Always friendly staff, rhe best location in the Edmonton merto area. Tha k you ladies!!
Great service and professional cut!! Definitely be back!!!
Good service most times however I've felt rushed the past few times I've gone as if they're just trying to fill a seat as quick as possible. Still do great work however.
I went there a few weeks ago to get my hair cut, and the lady did not cut my hair the way I requested and still charged me 40$.
They do a good job
First time every going to a Tommy Guns and it was awesome. Friendly great staff and a super fast and clean cut. Definetly worth it and will be going back. Special thanks to Harley for doing my cut and making new suggestions on what would look good.
Oddly, they were not afraid to tell me my hair styling choice should change. I really appreciated that and the recommendations that were given. Great cut, great consult and great stylist.
Shampoo included, but I think expensive tho
Sunny always do the great job for my haircut. She’s awesome!
Have been getting my hair cut here for almost a year now. Great place! Always get a great cut and I like the extra time they take so you don't go home covered in hair
My regular stylist Tiffany D is the best at the Stonebridge location!! She’s great at cutting hair but she really shines at giving a guy a shave. It is so relaxing that i almost fell asleep the first time. I almost hate to share her but really, do yourself a favour and get a shave from Tiffany D. You will not be disappointed !????
Very expensive for what its worth. atmosphere was good but they do not know how to take a reservation. We booked an appontment for 2:30 and when we arived they told us that our reservation STARTED at 2:30 and were told to wait for an hour. this was upseting but other than this the hair cuts were decent.
Was nervous but overall Was a good experience and a cute pixie cut
THE BEST!!
Great
Love the haircut I recieved! Everyone at the store is very friendly and accommodating! And with everything that's going on right now you get a feeling of safely and security with everything they put in place to make sure everyone is staying safe.
Took both my boys here (teen and pre teen) this past weekend. They treated them both like actual people. They listened to what they had to say, and offered them drinks. Both were incredibly happy with their cuts. This wasn't our first visit here, and it won't be our last.
In all honesty I have had issues before here and the company has rectified this with a complimentary haircut. So this was the second cut since the initial call to come back. Last time I was charged $18 plus change. Today $38+ the extra 20 was for a neck shave. I'm no relative of the big foot family nor the father of teen wolf. The woman cutting acted in surprise at the amount of neck hair I had and asked if I wanted it shaved. At no point was I told it would be $20. It comes free as part of your cut elsewhere. I feel like I was being scammed. They knocked 10 off when I questioned it but in all honesty I'm done with this company. Yes the customer service is better now but the same old tricks at the till continue. Tommy Gun's I'm dumping you like the high maintenance girlfriend I had in my youth. Goodbye. This is their email reply. Good morning Stephen I'm sorry to hear about the miscommunication during your service. I just spoke to the Manager who was the girl working the front desk that day to better understand what happened. It appears based on your history in our computer that you've been charged for a traditional haircut a few times which is $27 but you mostly get charged a buzz cut which is $18. There had previously been a misunderstanding as to what constituted as a buzz cut at that location and a year ago we cleared up that it is in fact only one clipper guard length all over the head. The times you have been charged for a buzz cut you have actually been getting a deal. When you were in on Saturday you got charged for a Traditional which is $27 plus the $10 for the neck cleanup which the Manager discounted for you at the till. I'm sorry if you felt you were getting scammed. I hope this better clears up some of the miscommunication from that day. Have a great day! -- Shelley MacCarron District Manager
A very strange registration method, makes it almost impossible to set an appointment.
Once a month I stop in for a cut. I have never had a bad experience here. Very friendly will keep coming back.
I went to multiple barbershops over the past couple of years and I have to say that I receive the best haircuts at this location. The barbers are passionate about their work and it shows with their excellent service that is provided. They are confident professionals and I will continue coming for my haircuts years to come.
Great service and ambience
My kids love this place I find it really expensive but pay for service and quality so that will be up to you to decide great staff and great atmosphere
It was good. Not too much to say. It was slow so I got in with no wait, they were friendly, haircut was nice
A great place for a hair and beard day. They have a good number of staff, they take the time. They offer various packages from just a cut to cut, head treatment, shaving and face treatment. It is a "men": intended place, so decoration suits. I wish they had magazines or catalogs for hair styles so it was easier to express the desired hair cut.
Despite the language barrier between myself and my barber, I think my cut and beard trim turned out great.
Always a good experience and feel happy after the service. Highly recommend this place for a good men hair styling.
a unique experience
Great friendly service!
Everyone is always friendly. Great hair cuts! Great pricing!
Always have great service, and a wash for a good price.
The place is amazing. Great knowledgable staff, who know what they're doing. Price is a little higher. But, 100% with it. They also have TV's in the mirrors!!!!
Always welcomed here. I really like the atmosphere and that when you arrive you are taken care of until a barber is available. The Tommy Guns app also allows you to check in and see wait times before entering. Very handy.
Asked for a simple beard trim, sat down and told the lady what I wanted and she proceeded to absolutely ruin my beard. I have NEVER in my live seen such an unprofessional, unskilled barber in my life. Absolute embarrassment. Completely unskill and untrained. TERRIBLE
Knowledgeable and well trained staff. I always have a great experience when going to Tommy Guns. Barbers are great with my 4yr old son. Plenty of choices when it comes to hair/beard or moustache products.
Blake is very knowledgeable at what he does.
Amazing service and friendly staff. They go the extra mile here. If you are ever in need of anything hair related go to this location. Everytime I've been it has just gotten better and better. The barbers remember what you like and do thier best to make sure it's just right. I do not have a single complaint. Prices are good, service is great what more could you ask for. Treat yourself and go here.
Visiting from the coast and decided that I needed a head shave. So happy I decided to stop at Tommy Gun's. Ashley was incredible. This is a lady that really cares about her craft and her clients. I was so happy to learn that there are some Tommy Gun's in the Lower Mainland. Thanks to Ashley and the staff at the Vernon location I have found a brand new barber shop for my needs.
Great service. Nice fade for my son Will be back????
The staff were all very friendly. We checked in via the app and we were taken in within 5 minutes of our arrival. My sons cut was “hella swagger”, and we purchased his first safety razor. Don’t tell him, but I secretly inhale the scent of his new shaving cream and cologne (Percy Nobleman) because hot damn, it’s amazing. We are big fans, thanks for everything!
Best barber experience ????????♂️ Real Customer “Service” ???????????????????????? Highly Recommend “Clean Cut” ???? & Hot Shave ????
Excellent! You must ask for Tessa she is amazing not only at haircuts but goes out side of her job line and gives you an amazing experience!
Great place but don't get the apprentice took way to long ????
Nice and clean. Stylish interior, however it's hit and miss on the haircuts....mostly miss. Always have to follow up at home with a trimmer.
Pros: Easy to get in Cons: Russian roulette on how your hair will look.
I've been here a handful of times, all of the staff are friendly and professional. I've had 2 different barbers and both have me the best haircut I've ever had.
First time hair cut awesome. First time hot shave truly a man's day spa. Thanks for a great experience, love the concept, barber shop and products. The app was convenient, found my new stylist. Check it out.
Trimmed beard
Glad I listened to the Google reviews. I didn't have time to book an appointment with my regular hairdresser, due to a last minute appointment, so I took a chance and went to Tommy Guns at 9am. Jen did a great job, she was definitely an experienced hairdresser and didn't skip a beat. I barely had to direct her at all, she didn't even bother to ask if I wanted clippers, bonus points for knowing the answer is no. I have medium length hair, not a clipper cut, and she did a great job. Thank you Jen.
After haircut with Natasha won’t come again
Over rated
Appeared 1 minute late and the shop manager refused to allow me in saying I was 1 minute late and they won't take any more clients. I thought that was rude, not emphatic and she appears very rude. The only positive is Eucharia. She is always ontop of her game and very good at what she does. She is the reason I keep coming back but the Store Manager needs to be changed
The comfort, the great haircut, the free drink, and being able to watch Ancient Aliens while I'm getting my haircut. Thank you
Eucheria did a great job on my little brothers hair. Excellent and clean cut that frames his face very well. Very impressed, and highly recommend her!
I take my son for the soon to be man cut, it's affordable and he is always well taken care of. Staff is wonderful and professional. They are always on time and he always looks great!
Great service and ambience..
Went here since it opened, been a crappy experience the last two visits. Went in an hour before close and told they areant booking anymore for the day, despite having one name on the monitor. wont be going back.
The worst haircut ever had in my life........
Nanette is a phenomenal Hair Stylist. I have been seeing her for quite some time now and she keeps me coming back!
Taje was a very good stylist, quick, skilled, and thoughtful. He even took the time at the end to get my new shoes free of hair! I was impressed. Thank you for the excellent service.
My son's both received *THE* hair cuts of their dreams, walking out with Mohawks, hair tattoos on the sides, and colored gel. Plus they got to watch a show during their appointment. The ladies both did an amazing job and my boys are beyond stoked. They can't wait to come back ????
Gavin is just a great person to interact with and makes the experience so wonderful. So engaging and makes for a great time!
Definitely my go to place. Excellent customer service, responsive and friendly staff. It was more an experience rather than a haircut. Love the TV in the mirror idea. Pics are from various locations
Always a great experience with the team at TG!!!
Amie was Terrific. Will come back
Never been disappointed!
I thought my last TGuns experience sucked. About the fastest haircut I've had since my time in the military. The hairdresser put no love in her job whatsoever. I won't be back
They have the most ridiculous return/policies! They don't state their policies clearly neither on receipts, in store or online. Plus their staff @ the Banks Road location could use a course in diplomacy. Out right rude. Will never shop here again! Why only offer credits and not refunds but not have that clearly documented in store / tell customers before they purchase? Ridiculous.
Tommy guns is honestly such a great barber shop. I live all the way in Duncan, and I drive an hour to get to Woodgrove mall just to cut my hair there. I’ve been cutting my hair with the barber “Mahmoud” for the past few years, and out of all the barber shops he worked at, Tommy guns was the best :)
This was my second time going to this location, and the young lady that gave me the cut did an "O.K. job" the first time. The 2nd time she gave me a completely different one, when I had told her that I wanted a trim and touch up, same as before. She gives me a millennial type of do, or a combover as you will. Very bad!! There wont be a third time.
Not enough staff for the amount of business. Wait times can be lengthy. Great haircuts though
The worst costumer serves ever I came in to the shop and asked for a hair cut and they said it would be 20-30 mins and they said they would call me when they are ready and an hour later they still haven’t called me I’m not going back there again .
Great people
So my son who has very long hair that hadn't seen a pair of scissors in over 2 years but he didn't even want to get anything done and myself both went in. He had a knowledgeable young lady who listened to both Jesse and myself and came up with a game plan. And Jesse and myself couldn't be happier. He looks great!!! Now I, had an somewhat older gentleman as compared to the young lady who was also very knowledgeable and a great conversationalist give me an awesome fade that I'm very pleased with. Thank you to the both of you and we most definitely will be returning when we are due for a clean-up!!!! Great work, great team, great place!!!! ????????⭐⭐⭐⭐⭐????????
The wait times can be a bit long, but it's worth it because the service is great. This is the only place I go to for my haircut.
Only second time there. Following all covid protocols. Long wait on a Saturday, to b expected, but got in earlier than predicted. Good cut. Will use again.
Stopped by after I got off work at 8pm, an hour before they close for a quick cut which wouldn't take more than 30 minutes. Was told they were "completely booked up" despite there being not a single person there. Went to a different place, got my haircut and was out the door by 8:30.
I got a great haircut and the staff was super friendly and talkative - which was nice! I felt very relaxed during my haircut and I got what I wanted. I also was given a coupon for $5 off a product that I liked and some tips for my hairstyle
Friendly service with great conversation. Also the head massage is amazing. Although the kid’s haircuts make it more expensive we still value it.
Very friendly people and very neat place
Really good
Great cut, service was far beyond what I expected. The hair products are excellent. Highly recommended ..
Best hair cut service I've ever goten. Also a good selection of products to buy.
Brilliant customer service, I loved the que system and it’s definitely the best hair cut I have ever had!!
Cool, hipster atmosphere. However, the haircuts are expensive and does not provide services (such as a complimentary razor shave or shampoo) to justify the higher prices.
Mustapha is the man! He always killing it! Very professional barber. Great work as always never disappointed.
I love using Tommy’s, always a g good experience, love chatting and they cut my hair the way I want it thanks you guys for the awesome time!!
They are so kid friendly, make the waiting process, which is minimal, fun for the kids with ipad stations and TVs for parents. They also hand out treats for the kids after their appointment which is a bonus! The cuts are usually on point, but last time the hairdresser gave one of my sons, who has curly hair, an undercut...which I did not ask for. I was very specific about what we wanted, but she did it anyhow?? However, this was the Willowbrook location. We usually go out to Abbotsford Sumas and have only had one situation where she gave my son a “hard part” but in and angle...again, not what I asked for, but it wasn’t horrible and it’s never happened before or after that time. Now I’ll have to fix his hair in a month when it starts to grow out funny... we have been using Tommy Guns for years without any major problems, until this time.
Great visit with friendly staff and great service from Shauna.
Fast and friendly service!
Really had an amazing experience, very welcoming and positive atmosphere.
Great cut
Simple booking process.
Not bad spot, make sure you call in or use the app to get appointments.
I decided to give them a shot today, something different. Had no idea what to expect. Asked for a cut, beard trim and shave. Got the cut, it's okay. Got the beard trim, it's okay. Clippers for the shave??? And left with uneven side burns??? I was charged 43$. Not sure how the pricing works. And not sure what I really paid for. So at this point I am deeply disatified. I'm okay with paying a bit more for exceptional service and quality. Pretty awful when you pay more than double for poor quality and service.????????
Bit to expensive
Always great service
Great staff . Always satisfied with my cut when i go in .
totally screwed me over they are ecpensive and over cut every time never going back
Tommy’s barbershop provides a clean and quality cut for all its customers. Some do the best services they provide are the relaxing head massages and showers!
Great staff!
I used to love this place, but went recently and won't be back. The staff seem to all be different. I had a stylist named Ariel, and she was mediocre at best. The staff used to be friendly and know how to cut hair, but Ariel seemed more interested in chatting with others than worrying about customer service. I also didn't particularly appreciate overhearing her discuss her sex life. I found that super unprofessional. Hire some better staff.
Very friendly staff
Very friendly staff
Professional. Great haircut. I'm impressed and I will be back.
Been there twice because it's convenient. But the first time it was $40, and the next time it was $44. I didn't get or ask for anything special. I can get the same cut in a dozen places for $30 or less. Stupidly over-priced.
Great cut.
The girls were very unfriendly from the moment I walked into the door. Looked at me like I was stupid for coming to them for a female haircut. In fact as I was starting to sit in the chair I observed in the mirror the girls making faces and eye contact with eachother so I politely asked "look am I missing something here?" And she responded with well we don't usually do female haircuts here. Personally I don't think that should matter, I am a client and I'm coming for a haircut, plain and simple, I know quite a few woman who come here for their hair which is why I came by - because of good recommendation. Still though, it gives you no right to make faces at each other and laugh at the fact that I'm new and may not "know how this works." Upon paying, my boyfriend actually stepped in as I didn't want to bring up confrontation, but on my behalf he asked why my hair was only rinsed. No shampoo, no massage. And also why my hair wasn't styled. They responded with "well as her hair is long it would cost more money to have more done to it." Isn't it listed in the traditional that it comes with Shampoo, massage, cut and style? The only style she did was blow dry to the point where it would still steam heavily if you tried to straighten it. Also I only got a trim so if they charged me any higher I would have walked out then and there. Truthfully, I should have left instantly when they laughed and made faces regarding my appointment. Completely unacceptable. In the end the girl there said multiple times in a condescending manner that "it's different" because I was a female - and that they are a barber shop and those services are listed for a men's cut ONLY (which it does NOT specify.) I am absolutely appalled and i wouldn't even recommend my worst enemy to this establishment. Worst salon experience I've ever had ANYWHERE. Haircut was O.K., I've had better.
Love the check-in process. She was very thorough and careful cutting my hair and beard.
I used to hate getting a haircut! Until I tried Tommy Gun’s! They provide a consistent, quality experience, and their Barbers really care.
Waste of money she charge me $30 and i told her leave one inc hair on top but she cut fully and leave one inc on front little part never go to girls again dump ppl
Staff handled my one year old Son appropriately while cutting his hair, I was impressed with the haircut and how helpful the staff are.
This place was a joke Not even average
This place is awesome! Great hair cuts and fun vibe.
4th time at Tommy's Gun. Everytime I go level of politness keeps going down. Today ... person who did my hair cut i felt wasnt interested in work she is doing. Very commanding in speech. Plua rate charged was higher then normal and service was reduced to hair cut only instead of hair and beard. Well .. Great Clips will be next. Thanks. Vicky
Perfect haircut and shave, every time. Yvonne is the best!
I would love to get my hair cut by my friend who works here, but I won't go to this establishment. First time I tried to walk in I was told I would have to wait over 6 hours if I didn't make an appointment. I just called to make an appointment and was told that they don't take appointments, just call an hour before (somehow not 6 hours now?). I don't know how that makes sense, but both times the receptionist has been incredibly rude. I don't understand how this place has any good ratings if that is how they treat their customers. Edit: Haha after reading the other reviews it looks like this same problem has been persistent for over 2 years, with the same copy and pasted responses from the owner, what a joke. How does this place keep the lights on?
We drove 45 min from our town to come here. Well worth it!!! Only people who have been able to cut my toddlers hair ❤️
Best place in town
I really like my haircut and also like my humble hair stylist. Love the quality of service Tommy guns provide and I will always come back.
I Love this place, I’ve been coming here for 2 years. My issue is the reservation. I always call in advance to put my name on the list to save time. The girl I talked to told me there was no wait and there’s no point putting my name down if I’ll be there in 10 minutes, and they’ll get me in no problem. Had my concerns but ok, sure. I’m there 8 minutes later and she tells me there’s a 30 minute wait and it’s first come first served. It’s more irritating and annoying than Anything else because it was obvious the poor expectation she set would not come to fruition. My last 25 hair cuts have been there and all 5 star. #26 will be somewhere else unfortunately.
I received a haircut by Crystal, it was by far the best haircut experience I have ever had. She is very entertaining and funny and I will definitely be back. Thank you for a great customer service experience.
I have been going to this place since it opened and am always impressed with the service, organization and overall atmosphere created by the staff.
Great experience Friday night! Their Barber agreed to stay an extra 10 minutes past close to fit me in. Perfectly efficient haircut in 20 minutes. Thanks, my Moroccan friend!
My stylist helped me decide on a style I had been thinking about for a long time. She did a great job and I would gladly return.
Hit and miss. Be very specific with what you want.
This is where I get a good haircut every time and for a reasonable price. Friendly staff. They are busy usually and expect to wait 2 hour for an available barber.
Best services for the price point!
My husband goes here . Just ask for caitlyn..shes the best barber . Hes had experience with the other barbers and they were not so good ...some of them pretty awful . Book an early appt first.
10 out 10! It was my first time going to Tommy Guns and it will be my go to hair dresser now. I had Maricel cut my hair and trim my beard, she did a excellent job and definitely recommend her.
Awful. Went in with a mop of hair and a nice beard and left with a terrible haircut and no beard. I just wanted a haircut but my stylist took it upon her self to just “straighten” out my beard. She messed it up so bad I just shaved it all off. Very disappointed. Won’t be using Tommy Guns again
Very fast, quick and professional. The poor door took a hell of a beating while I was there :( R.I.P Door.
I got a great free haircut. They have system wherein your 11'th haircut is free.
Very professional. Great job.
This The Season to be Groomed and Get your styling and shaving products… You will find friendly smiles and great professional services…. St-Albert Tommy Guns is my local spot… come have a try!
Kay was awesome. She is always so thorough and goes above and beyond what is requested. You really feel taken care of when she cuts your hair. Hopefully she gets more business from her reviews but not to much so I can still go to her ????
Always a great experience going here. Staff are great and every cut I've had here has gone above my expectations. Worth the prices.
Everyone there demonstrated that they care. Not many companies do *that* anymore, it doesn't (appear to) contribute to their profits.
Great place tandy cuts....the shave is pricey
All I think I can say is it was an amazing experience. I 100% recommend it to anyone that wants a great haircut.
Book in advance by calling in the morning because it’s almost impossible to get a walk in here. The barbers here provide great service and although on the north side of prices , I feel the cut is always worth the money you pay for it.
This was my second time using Tommy guns and I definitely recommend this place for haircuts Tamara does an amazing job every time, wouldn’t consider going anywhere else anymore
Love my son's haircut, and his stylist was amazing, Tamara Kay. Would definitely recommend her!
Overall a good job on my hair cut however I never received my scalp massage which was a little disappointing.
Top notch very professional great job all the time
I have incredibly mixed feelings on this location now. My first experience two or so months ago went great. I told the young lady how I wanted my hair done (for reference, was a simple fade all around, with the fade ending at a 0.5 and a slight trim on the top), and she did an immaculate job. I sent photos to the person who exclusively did my hair back in my hometown, and she thought it was near perfect to what I had always had done. However, my second visit was nothing short of a nightmare. I went in to have my hair cut the same as always, as I normally get my hair cut prior to job interviews. I asked for my usual cut, and the first thing the woman on duty did was question what I meant by a 0.5 length for the bottom of the fade. This was my first warning bell. Before the cut even started, she went to another person to figure out what attachment for her clippers she was supposed to use for that. Upon getting the help from someone else, it became clear that she wasn't even knowledgeable in doing a fade as she nearly started with a 1, and not a 3, which is the general length the fade starts at for my hair. Over the next 30-40 minutes, the person who was supposed to cut my hair, was being monitored, and taken over by, a second employee. For additional knowledge, it should be noted that without my glasses, I am incapable of seeing any progress being done on my hair. When the two of them were both "finished" the fade went all of an inch or two up my head and was completely unblended. I informed them, for the 3rd time what my cut should have been like. The second employee then informed the first that what I'm probably describing was the comb-over, to which I immediately said I was not. She then insisted on it being like the comb-over and proceeded to continue on with my hair, essentially shaving the entirety of one side to a 1, while leaving the other side shoddily faded. At the end, my hair was quickly washed, no scalp treatment, and the initial employee stated that she was just out of school and it was her first day. I was quickly rushed out with a "free" hair-cut and offered two $5.00 discounts on my next two cuts. In the end, I am now left with a patchy fade, and an all around repulsive and unprofessional haircut. Right before having several interviews, one of which I require to hire me if I am to continue to pay rent and afford to eat. And while I understand that being new on the job requires hands on experience, as a customer, I shouldn't feel like I'm being treated like a test dummy for both a new employee/hairdresser/barber. If she was incapable of doing the task asked, she could have, and should have, said she wasn't able to, and I would have politely told her that it would be alright and that I could have waited for someone who could. Instead, I was simply treated like a test dummy for her to learn off of, where her consequences would simply be that the location loses out on one cuts pay. I, however, may possibly lose out on much more, and will also be wearing a full toque to hide my head for the next month while I wait for my hair to grow back.
I work at Tommy Guns love it, its my home
Better than I expected
Absolutely terrible experience. Start off with the woman with terrible attitude at the desk. The barbers that don't know how to do a simple fade. A barber that can't do a simple fade is a joke. They should tell you if a barber is in training or in experienced. She literally buzzed the sides passed it off for a fade.... It seems they only know how to cut one type of hairstyle.... Go to barber ha for a quality cut. Same price 100x better service.
I have been going to Tommy Guns, since I moved to Durham. Never have I received the care and customer service from a barber as I did today from Ralph. Ralph was very professional, and quite honestly gave me the best haircut I’ve ever had in my life. I will be coming back for Ralph and his fantastic services!!! Keep up the good work Ralph.
Very rude staff. Can't make an appointment and hey always have a 30 min to 2 hour wait. I've had 3 cuts and every stylest I've had was rude and did a half assed job at best. Won't be returning.
This was my first visit to Tommy Gun's and it was by far the best haircut cut I've had in a long time! Michelle was quick to figure out my past style and fix it up to better suit my preferences. The shop itself was awesome; clean and old fashioned yet new age. I will most certainly be back without question. Thank you Michelle!
Good cuts bro
Great job!
Beautiful and lively
I was sceptical about getting a hair cut but the barrber was very nice and the hair cut was great.
My first time here and Nathan did very well. I highly recommend him!!
Super friendly staff always had an amazing time coming here. Never gotten a bad haircut. Love their amazing service highly recommend coming here for haircuts. They really do go the extra mile. Plus as an added bonus after 12 haircuts you get one free. A little more on the pricy side but you do get more for what you pay for.
Half the time you come here it's 5 star service, and the other half it feels like the barber is just trying to get done as fast as possible.
Nice and cozy place. Great customer service Pricing is ok But what you pay is worth the experience
Got another good haircut and beard trim from the Tommy Guns chain. Usually go in Calgary but am working out of town so gave the Medicine Hat location a go. Professional staff.
Best hair cut EVER! Fast friendly service. A must try.
10/10 service like always. Was really happy with the haircut and services. Celina went above and beyond to ensure that I was satisfied with the haircut.
Great friendly staff. Seems to be a busy location but they are always on the move and get me in on time. I have been with a couple hair dressers now and they have all been great! I highly recommend this location.
Scalp massagge greaaatt ????
Showed up 5 mins late for my sons haircut after waiting for 2 hours to get in. Turned away at the counter with a “too bad, you’re a no show.” We will find a new barbershop going forward.
Quick and quality service
Tamara is amazing. She listens and provides over and beyond customer service. She makes me laugh and it’s never a dull moment. Her co workers are so fun. Roy is a gas!!!!! Helen a sweet heart! And all the rest just make me feel like family. Ron and Tracy are great as well. I am a loyal customer for the last couple of years and will continue to be and I tell everyone I know to go and experience the experience!
I've only been here twice and with one stylist, so I don't know how the other stylists are but the stylist (Keeanna) was very friendly, professional and gave me exactly what I wanted! Will be returning in the future.
Friendly, fast and cheap! They even gave me free drink after my haircut! Where do you get that nowadays?
You need more coupons ;-D
Kaitlyn pays close attention to detail. She always asks the right questions before starting a cut, and listens to the answers. This way, I get the perfect cut everytime. She knows exactly how to keep a good cut worthy of the office, but edgy at the same time.
Never go hear they ruined my haircut and cried covering it up instead of telling me they ruined it they gave me a bald spot and they gave me nothing like i asked i asked for the sides done and they started cutting all of it never recommend it even a blind guy can do a better job their all idiots
Best haircut I've gotten in the 53 years of my life. Great experience!
Just had a 10/10 service experience. I had an issue with the app, and management quickly got it solved, on top of getting an amazing haircut from Marinela. Can’t wait to come back!
Got a hot shave here. Awesome experience, I highly recommend one if you've never had on before.
Jocelyn was personable, relaxed and professional. Loved the scalp massage and hot towel- very relaxing. Great cut!
Shelby was exceptional as usual!!! Reception staff very friendly and attentive. Overall 10/10 experience
Tommy guns barbers are excellent with my 5yr old son! They’re quick and price is right, super happy with the results!!
I’ve had my haircut here twice and both times I’ve received fantastic service and great style. My first barber was Merenda and second Helen. They were both great.
Love the hours that they are open very convenient. Always a great hair cut along with the staff always going the extra mile! Big thank you. ????
I have been here a handful of times. $35 for a haircut, short massage and tip included is reasonable for me. They usually do a great job and I usually leave feeling quite confident. I have only had one bad haircut here before and when I expressed that I wasn't happy with it, they made sure to make things right. Make sure you see the same person if possible because having a different person each time means getting a different style each time. I will go back as long as I live in the area. I just wish you could book by appointment and by the person cutting your hair. PS - I'm telling you, Tommy Gun's, the cost of managing appointments will not exceed the extra revenue from having more clients come in. More people will come in because they are confident that their time is valued and their spot is secure when they arrive.
Been here twice and thoroughly disappointed both times. I come here when I am unable to get ahold of my usual barber. It is close and convenient for me and not much more than I usually pay. I am the kind of guy that enjoys getting his hair cut, and even though I don't really care if it is PERFECT, I do care if it looks good. I have no doubt that there are very talented Barbers here, I just have yet to have my hair cut by one of them. I will start off by saying the barber I had was very nice. We talked shortly about how I wanted my hair to be cut, and they were very polite while offering their own opinions as well. I will admit, I am terrible at describing what I want when getting my hair cut. To counteract that I always show my barbers pictures of exactly what I want. I will just say the haircut I have now looks absolutely nothing like what I wanted. The fade I was given is full of ridges and does not line up all the way around, it is also not blended at all so I can't wear it the way I want to. On top of all that, my barber took FOREVER. By the time my barber started trimming my bangs the coworker in the chair beside me had already finished with THREE DIFFERENT CUSTOMERS. It was almost two hours by the time I had paid and was leaving the store. I understand the draw to get you hair cut from this barber shop, it is advertised as a "quality barber shop for rugged men," and you feel cool walking in and out of the store front. Unfortunately, the barbers that I have had there don't really live up to the advertising. I have had haircuts three thousand times better from barber shops for half the price. For anyone considering going here I would opt to save my money and go to either First Choice, or Island Haircutters, or pay a little more and get an actual haircut from a local barber that knows what they're doing.
Value for service at Tommy Gunn's did not disappoint! Never have I had a haircut and style that was over 30 minutes long until I visited this barber shop. Worth every penny to have it done right! Tamara was fantastic! Looking forward to my next fade????
My son likes getting his hair cut here, friendly staff. A little expensive for me.
I find the service exceptional. They have a reservation system which sends a text message notification when your appointment is ready. If that doesn’t work, the staff will call you personally. You have a choice of which stylist to sit with, or you can take the next one in line. They will provide you with courtesy refreshments and reading materials while you wait. TV, magazines, iPads and whatnot are also available. And they always give me a good cut when I’m there. Our family have probably gone there 50 times and I think between everyone we’ve maybe had one or two cuts that were a little short. And those were pretty much my fault. The cuts and service have definitely been several times better than many of the lower priced competitors in the area. Some of their products are perceptibly pricey, but in the context of what these things sell for at other places, they’re competitive. Other items go on sale, too, so you can get a deal if you wait. And they sometimes have kitschy things like cuff links or bow ties, to add a bit of flourish to your wardrobe. Further, the loyalty program rewards frequent patrons with a free cut. Seems they are doing a lot to keep customers happy. If you are dissatisfied with the service, it’s probably on you to take action and remedy the situation. They would likely address the deficiency accordingly.
The only place I've been getting in my haircut done. Used to buy their products spent up to 50-60$ whenever been there and so I've got what I payed for. Until the whole haircut got screwed three times in a row by different person! Didn't care about it first two times just a hairs right? But third time I came back to get it fixed. The very same lady wanted to fix it but asked for somebody else l-no trust as in my entire life I've never got hairs screwed up that way. So they fixed it to very short haircut. And I've never came back ever after. Nothing serious, the second lady was nice tried her best. Would come back only if there will be somebody experienced enough to handle the very simple haircut. And the circle starts again.
As always top notch experience from Tommy Guns. It was my first time at the Vancouver Metrotown location. I had the wonderful Tamara taking care of me. Went above and beyond to fix the mistakes of the last barber, During the hot shave she took her time around the irritated parts of my neck which was greatly appreciated. One of the best hot shaves I've had. I will be back soon for another cut Thank you
The best barber in town, abbbyyyy
amazing shop excellent barbershop would never go anywhere ever again
Friendly and helpful staff. They were busy when I showed up so the receptionist took my number and called me when they were ready. Barber was engaging and gave a great cut, best I’ve had in a while. Will be coming back
Tommy Guns Central Park location in Kelowna is very well run and Sandi always does an amazing job!
If you're going to harass me for a review, it's going to be bad. These guys have sent me multiple texts this week asking me to review them after I got a haircut. It's annoying. They should stop. Haircut itself was fine.
Good place for a quick haircut
Always friendly and professional. Get what I'm looking for Everytime. I've been going for five years. Great with children too. My three year old son gets excited about going there and the staff is great with children. He's only ever had his hair cut there since he was nine months. Highly recommend to any man for a cut and shave.
This was my first time visiting the barbershop. I went for a shave and also did the upgrade to scalp massage. It was worth every penny. Pamper yourself. Self care is important.
Good service
Good staff. Fast haircuts
First trip into Tommy guns today. Girl and front was super friendly. Really liked the atmosphere. Jasmine did an amazing job on my hair and was great to deal with. Definetly got a new customer. Good job to all.
Brought my son here for a hair cut, they did a great job. He felt pampered and had a great time!
Booked online which was convenient, but did not indicate prices when booking and ended up being $44 before a tip for a quick ~30 minute cut and beard trim. Deceiving when it says to add a beard trim to any cut yet they charge steeply for it. Here's the kicker- online, it indicates that the traditional and clean cut are the same thing, but the clean cut has a straight edge shave. So I book the traditional as I figure it should be cheaper then.. nope, $10 more. And $9 for a 5 minute beard trim? Way overpriced, was rushed through, local barbers take much more time with you and charge $15-20 less. It's not that the barber did a bad job, she was skilled but $44 for a chain-store cut? That is ridiculous. Won't be going back.
Staff changes alot here. They don't do good job on hair cuts anymore. Long wait times as well.
Maria was awesome! Professional and friendly.
Great friendly staff that knows their stuff!
My kids have never gotten a bad haircut. The ladies are gentle with them, yet quick!
Fast, efficient service.
Alma dose a very thorough and professional job and she dose it consistently, that's why I go back again and again.
Very warm welcome and professional services. Thanks Miss Wells for the miracles!
Absolutely amazing! Only place our family goes for hair cuts!
MARCO DID A GOOD JOB ,, I NEEDED SOME LENGTH REMOVED M I FELT HELLA AWKWARD ABOUT, BUT DUDES HILARIOUS, IT WAS A GOOD CUT, 4/5
Great place. Real friendly and. superb service. Usual wait till in town to go here and get my hair cut.
I have been going to see Angie at Tommy Guns south common for quite awhile now. She and all the staff are always welcoming and friendly. Always thorough and professional. I never feel like I am rushed. Angie even stayed later in her shift to fit me in! I always leave with a good haircut and a smile.
Honestly I was debating even writing this review. I've had bad haircuts in the past and it has never really bothered me, this time though I felt like I should let people know. I had just wanted to go in for some maintenance but ended up with a significantly larger portion of my head shaved then what I went in with. That was fine. The fact that it was visibly uneven was frustrating but of all things later that evening I had chunks of hair falling out. Every time I would run fingers through my hair, full locks would still be in my hand. It was a horrifying experience and raised many questions. At what point do I have better luck asking one of my friends who has zero experience to help me out then someone that I trust to be a qualified professional?
I want to begin this by declaring that I had been a loyal customer of Tommy Guns for several years and I have recommended their services to a countless number of my friends. However, this past summer I had a terrible customer service experience and as a result, I have stopped going here for services and ended my patronage. I made my appointment with Tommy Guns at the start of the Covid Pandemic and read the email they sent out highlighting all of their Covid procedures and followed them to the letter. I had my cut with “Lauren” (she did a phenomenal job), and as I was heading out I grabbed some product and thought that was the end of my usual great experience. Historically, whenever I purchased product from Tommy Gun's they have always had the best price and a great return policy where I could try it and even return it if it really didn't suit me well. However, this time they had completely changed their policies without letting their customers know, and for that matter, their own employees were not even aware of it. I purchased a Reuzeel Pomade from Tommy Gun's and left the store confident with their pricing. However, when I got home my roommate looked it up online and found it for much cheaper. I called the store back, to figure out what happened as they used to be very competitively priced, and I asked if they would just price match and refund me the difference, or even give me a store credit as I knew I would be back soon enough for my next haircut. The employee I spoke to said they couldn’t do a credit or price match, but I could return the product for full price with no problem as long as I hadn’t opened it (because of Covid). I was still good with this outcome and was going to head back in the next day to return my product. However, that very same day before I left, the store manager called me to let me know Tommy Guns had actually changed their policies, again without first telling their customers, and as a result, told me I cannot do my return because of Covid - even though the product was sealed. This is where things turn sour for me. Why does the store not inform its customers of changed policies before they buy something? I understand that there were some abrupt changes because of Covid, but there was no verbal notice, no written notice. Nothing. No opportunity to make an informed decision if I want to continue with my purchase or not. Almost all other stores I inquired to were accepting returns at this time, especially when the product was unused. The ones that weren’t accepting returns had blatantly visible policy changes which notified their customers at the tils: “NO RETURNS ON GOODS UNTIL xx DATE”. Those other stores cared enough about their customers to dutifully inform them before they made a purchase. I thought maybe this was just some small oversight, because mistakes DO happen and one would think you can’t blame a company on a mistake like that. As such, I was sure someone would be able to provide a quick and positive resolution. After failing to get a resolution at the manager level, I went to speak with their corporate office, but unfortunately they were no help either. After some back and forth discussion and explaining the situation, they outright refused to provide a resolution, and seemed hell bent on a lack of follow-through for their customers. For a place I once considered the pinnacle of customer service regarding hair care, it appears Tommy Gun's values have shifted from a business model with respect and integrity for its customers, to one that is riddled with dissatisfaction to maximize profits, without care, despite the damage to its long-term clients along the way. I have since been going to a new salon and have not looked back. Tommy Gun’s does not deserve my patronage, nor does it deserve yours. Do better for yourself and try somewhere else. If this review convinces just one person not to go to Tommy Gun’s, and instead to choose an alternative competitor, then I am placated knowing that a small but potent amount of vindication has been served. Do better Tommy Gun's.
I always get a quality haircut with exceptional service
Great place
Best haircut ever! And the staff is amazing. Especially the new guy at the front counter. :p
Great service
Everything is good about this place ????????????
Poor service Ask what style we would like I explained. after hair cute was done, styles to then asked if it was good? I said it looks like it was buzzed and has no style or form! Styles was offended told me it didn't look buzzed. After paying for services I was not happy with was sold not to return. Disappointed???????? not recommended for the price and the wait go to a salon where you get service and style!
Fantastic Job! Love my hair.
Walked in with no expectations and walked out with a great haircut and overall experience! I opted for the Traditional on my first visit. Chelsea K did my hair and she was great, too - friendly, chatty, and boy did she get me wrapped up quickly. I must have been in and out in 20 minutes. I was offered a beverage (water or pop) and was given the remote control for a TV embedded in my mirror. Nice little touches, but of course the haircut and shave experience is what will sell it for most people. Overall, I was quite happy and will be returning for sure.
Overpriced and novelty.
Been going here since I moved to Edmonton. Prices are great when compared to other mens haircut spots and the haircuts are always top notch. You truly do get great treatment here, keep up the great work.
They were excellent, friendly, and it was welcoming. Highly recommend.
Trinity gave me an awesome haircut great overall experience at Tommy Gun's. Will definitely recommend going here.
Took my 20 month old here and he had been nervous from a previous experience but Kat(Cat) was excellent with him and his haircut turned out excellent! Will for sure be back! They also have really cool TVs in the mirrors to distract the small ones.
Awesome, went above and beyond. More then a haircut, it was an experience
It’s always scary going to a new barbershop, but I must say I’m extremely happy with how it went, and will definitely be back!
My son was booked and we were waiting out front. We were listed as next person up with 15-18 mins to wait. It then changed and we were 2nd in line and wait was 28-32 mins. I asked why I got bumped and she said because I wasn't there... no one went in at that time to get their hair cut, they just jumped in front. We couldn't wait the extra time, so no hair cut for us. Not the end of the world; but neither of us will go back on principal.
Best cut i have had in years ????????????????
Best barbershop I know of... Use to go to the ones in Calgary super happy they've opened one up in nanaimo.... They do a great job of hair cuts and there is nothing like a hot shave, not to mention the complimentary drinks they offer. If you have kid then this is the place for you. Because they have tvs in the mirrors
One of the best haircuts I've had in years. For a few bucks more than first choice you get a super classy haircut and a shampoo + scalp massage. And a TV in the mirror? What sorcery is this?!
My husband thoroughly enjoyed his appointment/experience.
Great hair cut as always
This was my first time going to this shop. I had read some of the reviews, they were mixed, but I thought I'd give it a try. I was greeted friendly enough, told them I was confused by their online check in app. I went in right away, sorry I can't recall the name of the lady who took care of me. I'd say overall it was a pretty good experience. I was concerned it was going to be a lil expensive but for what I got done, I'd say it was a fair price. I'd go back again :)
I started going there about a year ago. The service very quickly became unparalleled. The manager learned my name and greets me every time I show up. The stylist always seen to be enjoying themselves. I now travel across the city to metro going there. The personal service and constant good times and great jobs keep me coming back. I can not understand these bad reviews. There is a long wait because the have a lot of repeat customers, not something you see at a bad shop. It is also obvious that some of the comments are from competition. A special thanks to Elyse for making the experience warm and personal. And to Angie for accidentally eating my hair while telling me about your holiday! Thanks for the job well done!
I get all my haircuts done here, great haircuts and friendly staff
i asked for a simple buzz cut with a skin fade and a line up and the stylist pushed my hairline back about half an inch. don’t recommend coming here it’s over priced and they don’t take the time to cut your hair properly.
Awesome service!
Service was excellent and the checkin system is great to know ahead of time how long the wait may be, and get other stuff done while you wait. Place is very clean, has a good vibe and the haircuts are great!
My 5/7/10yr old sons and husband loved the cuts at orchard mall and hair cuts were amazing!! Went to one by Home Depot and I couldn’t believe how bad all of them were! Hair cut where I’ve never seen and the opposite from what they asked for (with direction) ! 2 different staff and all 4 were bad hair cuts!!
Friendly staff, always getting it right!
Haven't had my guys in here in awhile because of poor cuts but needed to see if they had availability because of their later hours. Called at 6:30; they close at 9. No name given when girl answered and was told very rudely that they don't make appointments and that they were busy for the rest of the day, which is fine, but you don't have to be a total cranky biotch on the phone! Take a pill!!!
I will now be a forever customer at this establishment. Very friendly, and I even told my grandma that the girl was very nice and good ???? and I am only 5 ???? so I can't lie! Thank you for a great cut!
Walked in at 8:00 when their hours say they are open until 9 and was refused service because they "already had somebody" telling all my friends not to go here I've never been upset enough with a place to actually write a bad review but that's HORRIBLE customer service you do not deny a paying client service if they come in an hour early.. Ridiculous
(Translated) Excellent service and very courteous staff. (Original) Service excellent et personnel très courtois.
I went for a trim for my undercut and they messed up my part line so bad it was ontop of my head, not on the side. The hairstylist was obviously not properly trained and I had to pay the price with such a bad haircut I ended up shaving my hair that I had been growing out for one year. If you want a bad haircut I would definitely recommend Tommy Gun's. But if you want a good haircut go anywhere else but here. Save yourself and your hair from a bad time and listen to the reviews. Glad I could help.
My haircut (High skin fade) with beard/mustache trim, was done terribly. This was done at the Prince George location. When done at the Abbotsford location, it was done well. Worst $60 ever spent. Very disappointed!
My sideburns were uneven, a visible line around the base of my undercut, and it felt like my barber was taking out all of her aggression on my when buzzing my hair. I got water in both eyes during the hair wash, and i thought she was going to crush my skull with how vigorously she "massaged" the conditioner into my hair. Didn't bother asking if I wanted product in my hair and just used some anyways, and then I'm expected to pay a tip? Unbelievable
Very courteous and the haircut was excellent!
Do not get your beard trimmed here. Ada cut my hair and it was ok, not great blending. Ada suggested a beard trim and destroyed the hair on my face. Firstly a trim isn't a full style, a full beard shouldn't be turned into a goatee when a trim is offered. The mustache area was "trimmed" with the normal shaver, which is large and doesn't fit correctly. Meaning she left negative space where there should have been hair.... terrible... look at the mustache... is that professional? I do a much better job for free, maybe because I care? Secondly, the neckline was extremely uneven, forcing her to go even higher. She blamed the bad lighting in the corner stall and it was dark, but still..... So now i have a completely shaved face and only wanted a hair cut.... thanks.... Take a peek at it lol, deserves 0 stars
I'm surprised by some of the negative comments about this location. I look forward to a hot shave and haircut anytime I visit. What I love the most are the familiar faces, not just from the always smiling staff, but faces I recognize from going so often. What's not to like there? Nothing! I show up early sometimes just to have a free pop or water from the fully stocked fridge, while watching 4 big screen TV's upstairs. I've been going for 6 months and they know my name and cut the second I walk in! No place else I would ever go to now. Highly recommend you try the place. Ask for H.P and tell her I sent you!
Great experience! The entire staff was very welcoming and makes you feel like you're the most important person there. Kaitlyn is a total pro and really takes pride in her work. She loves what she does and it definitely shows. She made sure I was comfortable, explained every step, and did a fantastic job. I'll definitely be back.
Good haircut, excellent service
Very great people, friendly they made sure my son was very comfortable before they started… Great job Tyler!!!!!
Jocelyn was amazing. Had a great conversation with her and she gave me the best haircut I've had so far. She did a great clean cut which was like a skin fade undercut. And she recommended some great products for my hair that I'm considering buying soon from Tommyguns. I will definitely come back just for her haircuts and the great conversation.
Pato is the man!!!! all around great barber, and a pretty cool guy to talk to! Asked for a medium skin fade and it was perfect. Found my new guy!
I took my son in to get a haircut and he loved it!! The woman did exactly what he asked for, and he said he loved the scalp massage the most. We will definitely be back!!
I called they booked my bf for 6:15 when we arrived they said half hour to 45 min more to wait' came back in 45 and was told MAYBE 20 more minutes and that they dont take appointments. There were 4 girls working and 2 of them it took to answer phones and feed bull to their customers. Wont come back ever' will go to a real barbershop next time and I would give zero stars if it was an option. Waisted an hour in the mall when I could have been driving somewhere else and now everythings closed.
I did the check-in on the app and waited the 53 minutes that it said and the notification indicated to go there but upon arrival I was told it was still going to be another 15 minutes.
Lovely staff and a great selection of services for those with a majestic beard
Always a pleasure and great service
Fiona is amazing. I wouldn’t go to anyone else!
Salon is clean, staff was friendly Great service. My son likes his haircut.
I finally tried this place out and had a great time and got a great haircut. I didn't wait long after being greeted and Crystal was interesting to talk to without messing up my do.
Belinda was awesome with my toddler
This is my second time getting a Haircut in BC. Just moved west from SK last year. And the gentleman who did my haircut did a great job. 10/10 on all fronts, very patient, skillful, friendly. Thanks to Janelle @ Langley BC stote.
Great spot, short wait and top sevice!
Great place to get hair done.
Great staff and get hair cuts
The staff are always super friendly. Sarah always does a great job cutting my hair. I would recommend this Tommy Guns location to anyone.
Ahmed was great! Did a straight razor head shave and was quick and professional. No cuts, no blood …one of the best head shaved I’ve had to date!
Tommy Gunn's has been my goto barber for 4 years i get treated very well by the staff. I appreciate the personal touch and recognition when I come in the shop.
Prices have increased from what was already quite high. I only received a buzz on just sides an back but was told my haircut was $39. I don't believe it should've been a $39 haircut without the tip. Mind you, they always do a great job. But again, $39 is way too much for what I had done
Don't get my hair cut anywhere else. They know their stuff and are kind and friendly
Awesome staff, very quick and friendly. The individual TV screens are great.
This is by far my favorite barber shop. The scalp massage is usually nice. Sometimes it depends who does it. The cut is great! they know how to cut different types of hair that will look good on you. And the products they use to style your hair is amazing. And being able to get said product after is great. Truly a great place. Highly recommended. If you dont mind the 25$cut
My appointment was close to close time get the experience was still very welcoming party and high-quality
Went here to get my hair done and face shaved for my wedding. Drove from Brantford and got there a little early so had to wait for them to open (no issue there). Once this lady opened up she was rude from the start like she didn’t want to be there, she told us “I have no one to cut hair yet and won’t have anyone to do shaves today”. Then added “were only taking cash today”. Clearly you have management issues. This was on January 12th. Late posting.
Ive been seeing Katie there for 2 yrs.... Always get a sharp looking haircut when I leave.
Everything from using the app to checkin and verify wait times to being greeted. It a seemed to click. The young lady that I had cutting my hair seemed to really want please me. When I asked her to take a bit more off the front she gladly did it. It’s the way things should work.
I am an introvert so I do not get comfortable with people easily but she was so comforting spoke less showed her magic on my hair , I loved that .Also this has nothing to do with her profession but her tatoos about aliens her scissors dryer everything was reflecting who she was which is awesome as a company you let your employees shine the way they are .This is one the reason I support you guys cause you are diverse and respectful if someone is different DO NOT CHANGE THAT.Service was top notch from head massage haircut to my beard.
I can't really find anything to distinguish this place above any others. They try to be trendy and the staff is friendly, but I wouldn't say they are any better than anywhere else - in fact some of their younger staff are horribly inexperienced.
Quick accommodation, friendly front staff and hair dresser. Good quality cut as well.
The waiting time was a minute, I sat down and started a conversation. She asked questions and the answers were met at the end of my haircut. Haircut was what I asked, the scalp massage and shampoo were relaxing. I highly recommend Tommy Gunns in Pine Center Mall.
Great place for a solid haircut
Awesome place with friendly staff and superior service!
Great staff, great haircut, great price, love this place.
Quick getting in and was able to accomodate our other child.
Had a cut from Captain Morgan. Excellent friendly environment and Morgan was really nice and good to talk to and my wife could not believe the quality of the cut. Only down side is I cannot book ahead of time.
Great barbers and fast efficient service
Got my haircut from Abby. She did an amazing job. Abby is friendly and provided me with excellent care. Totally recommend this place
Not my usual place but decided to give it a go. They mentioned of a wait unless I wanted to have my hair cut by a trainee, which included less cost and reviewing from a trained employee (I went with this option). The barber was friendly and asked for my thoughts a few times. They have TV's built into the mirror and give pop (soda) when finished. A much more pleasing and refreshing experience compared to First Choice!
Consistently great service.
Angie was a great hairdresser and did a fantastic job turning my mop into a nice new hair cut.
I always let the barber do what she thinks is best and never has failed so far ????????
The only place I go for haircuts
My son goes here for every haircut. Great staff. Great booking system. Love the atmosphere.
Clean store. Friendly staff. Clear expectations. Will visit again.
Great service, Peter is a great barber, pays attention to details
One of the best places to get a haircut or shave in all of KW! Ask for Amber if you get a chance, she's awesome.
Thank-You Marinela !! Enjoyed every minute of my haircut, most fun I've had in a while. Also an Excellent haircut ...you can tell she is very experienced as a hair stylist. Just wishing my hair would grow quickly so I could go back !! Also a big thanks to Tamara who cut my sons hair, also very professional and never a bad cut.
First visit. Great haircut and beard trim. Worth every penny!
Absolutely the best hair cut I have had in many years. TJ is amazing and so talented with her clippers and scissors. Great ambiance and vibe in the shop. Tommy Guns is my new go to spot for a great haircut.
I could not recommend this place enough, The haircut was really good by itself but the energy in the shop made my night. This is the only barbershop I’ve ever been to where I have hoped the haircut takes longer just so I can talk with the barbers some more. The prices were a bit more than I was used to, but the experience and the hospitality they showed is priceless. 10/10 can’t recommend enough
Came here for my first ever beard trim. Awesome service and the stylist was amazing. 110% recommend.
Great service and I always love the drink after the haircut.
Sadly no appointments but with an app you can check in. I just got my under cut done by Victoria and it was a great experience being a girl I'm pretty picky and strict with what I want. And she did just what I wanted and for a fraction of the price I was paying before. Plus you get a free drink on top of it! Definitely recommend!
Avoid at all costs. Go elsewhere this is like a training school with premium prices.
Definitely is a place more focused on style/marketing over substance.
First time experience. Kudos to Renne for a great job. She was friendly, professional and definitely knew what she was doing. I will be back soon. Thanks!
My son has been going here for 2 years and always impressed!
Friendly, professional, good service.
The waiting area was stellar. We waited 90 minutes for a haircut but the kids sat without complaint thanks to the technology. Ashley was a great hair dresser. Very friendly and a complete bonus that she knows sign language and could communicate with my son. The atmosphere can't be beat. We truly felt like valued customers.
The cut and service were amazing! Will definitely be back. Thanks Miranda, you are great!
Very cheap, took my son and it was only $20! What?! We were a walk-in and they brought my son in right away. The lady at the front was friendly, held a nice conversation while I waited for my son.
Only certain staff are awesome at hair cuts. The others are bad so if you get a good cut keep that one.
I only give three stars, been bounced between staff 4 times, I prefer to find one stylists to cut my hair. For some reason they can not keep the same staff between my appointment's. Edited after canned response from owner. Can't give less than one star. I will not be back you have lost another customer and will not recommend your company to any one.
My son gets his hair cut here and always comes away looking great.
I've come into this location a few times. Staff are friendly and accommodating. Would recommend
Very welcoming, a top team who will take care of you. They are very attentive and caring. You also get a free drink at the end of your cut I recommend
Monica was fabulous with my five year old son. I highly recommend her. The receptionist was exceptional also even though the computers were all messed up and people weren’t being very nice to her. Well done
We just took our little boys (2 and 4) and the service was incredible! They made sure the kids were comfortable and happy. It was quick and easy :) will come again!
I had a very good experience here today the front staff were very helpful and stylist Brianna was awesome!
Great shop
A bit expensive but totally worth it.
Best place for a men's haircut! I would have to agree on the prices as being quite fair with the way this place treats their clientele! Scalp massage was beyond relaxing! I came during a slow hour and I'm thankful for Google here that posts the busyness by the hour and day! It is because of this that I was served the instant I walked in. I knew they were slow in the early afternoon on a Wednesday. The stylist did a great job! Free beverage, Tommy Cash, and a tablet bar while waiting! PacMan! Even if I had to wait I would have had plenty of things to keep occupied. Still I have not been to a place that offers this level of service for the prices they offer, consistently!
Great place
Amazing service ! Nice and clean. And my barber was very skilled. I would definitely recommend !
Went yesterday for my first time. I will be back for shore great cut and the place was vary nice people might say prices are high it's 6$ more then first choice and the service it's 10 times better
Very prompt service. Love that I can sign up on the app and arrive right before my appointment time.
Great atmosphere, stylist was friendly and knowledgeable. Also fantastic scalp massage! Good value, will definitely return.
Excellent service, great attention to detail. Helen Grace is remarkable. I’ve been going to her for 2.5 years. She tames my hair.
My review over the past couple of years has gone from one star to five stars this is because of many reasons. Firstly, every time I go there they improve it one way or another. Secondly, the staff is always friendly, understanding, and skilled. Lastly, the wait time is not very long, and even when you are waiting it is clean and comfortable, and they always offer a beverage to enjoy while you are waiting.
Excellent cut, good friendly staff. Always a pleasure
Highly recommend Ashley S. from the Vernon location. Awesome service and can't wait to go and see her again. Thank you Ashley!
Tianna was amazing doing my hair; I highly recommend booking her as she’s very nice and gives a great scalp massage. ;)
Excellent service
Got a brush cut and a shave good job great prices
They are the best
One of the best haircuts in Victoria and for a very reasonable price
I had a very bad experience with this barber shop.I took my child there and the way they dealt with my child was horrible.I will not recommend this shop any more.There is a way to deal with children.Some children are afraid of trimmers and sometimes they will cry a little.You can give something to divert their attention from fear ,instead you people stopped your work and said cannot do any more.Next time be careful because my child’s neck got injured by the blade of the trimmer and he is complaining of pain.After all this you people took 21 dollars from me.What I understood is you people are only giving importance to money .You are not concerned about customer satisfaction.I am not going for any legal methods.But don’t repeat this again to anyone .please!
I’m a female with short hair so feel right at home at a men’s barber shop. Kat knows short hair inside out. Always gives me a sharp looking cut. Has added a little color. Is an artist with her golden tools.
The staff were all professional and welcoming. My Barber did a great job! She was very good at cutting and styling hair. She put a lot of time and effort into her work which was very much appreciated.
It was ok. Not as "relaxing" as I was expecting
It was the first time bringing my son to Tommy Gun's for a haircut. We had heard good things from a friend of his. Let's just say they didn't disappoint. I want sure how it was going to work with the virtual check-in but it went smoothly and my son got the haircut that he was hoping for. We will definitely be back! Now to figure out who actually cut his hair as he said she was amazing!
Not a barber shop in my opinion. This is a salon for men. Why? 1 - They wash your hair before getting it cut. 2 - All 'barbers' are female. 3 - They take at least twice as long to do a simple cut (very slow with the scissors). 4 - They charge double most barbers ($30 vs $15 to $20) 5 - They talk a lot. 6 - There's a sign on the mirror saying "this is He time". Barf
Best haircut Ive had in the valley. The girl i had today did it properly, some places cut hair in to a style others do it right and cut the hair SO you can style it. Its the best job ive seen since i dated a girl who worked with high end clients in Ontario, 8 years ago.
Poor customer service. Decided to get my 11 yr old hair cut the night before picture day. I had been to the Tommy Guns in Mic Mac Mall and had a great experience. So I was going to try the Bedford one. Called them around 630 pm and when asked about walk ins they said they take walkins up to 8:20 since they close at 9. I said great and said I’d be in. Get there at 7:40 when another lil boy walks in the door right before me. The girl at the desk gives the other boy an 8:15 appointment. And then tells me they’re full. I said I called and was told no problem. Not once was I offered to make an appointment during the call as I would have if I’d have known they would take 3 walk ins and that would fill up the last 2 hours. I asked if they could squeeze in a little boys cut as it’s important and they said no. Customer service here is terrible. I could have been offered an appointment on the phone, or I could have been squeezed in for a 10 minute trim. It left a bad taste and I will never go back.
Worst customer service ever experienced.
Well today was a total let down. I like to consider myself a regular.. I mean I've gone through several punch cards. But today, literally burned me to never want to return again. I asked for the usual a tight skin fade blend. Easy.. and I start with a zero. Why does she have the clippers? why is she adjusting the setting on them to zero... no dear... use the skin shaver... that little cordless red thing everyone else has ever used.. This is now... BURN. She ignores it happened so I do as well. How bad could it be.. we carry on. Towards the end, "Does that hurt right there?" she asks.. my reply "It did has first but now its just a sting". her: "Oh well, you should have said something". SAY SOMETHING? Do you not have eyeballs? oi vey. Doesn't matter, they are going to charge me $36 regardless. (See pictures below taken in the parking lot of Hillside Mall, directly after) - Now I have a lovely clipper shape burn mark on both sides of my head for Vegas tomorrow... COOOL... Never again, never will I.
Nice staff nice place
Good place to get the hairs cut off...
Went there recently and was told an hour wait. There was five stylists with empty chairs all nodded in agreement. They were all to busy. They had clients that had booked appointments that had not arrived yet. Nor had the appointment times I guess. So five empty chairs and I was told I could wait for an hour if I wished. I asked if they were a people who enjoyed badges and left.
Worst service
The whole experience was good ! just not really happy with how my haircut turned out.. Went in for a low fade and everything looked fine, but when I got home and showered I noticed it wasn’t really faded well as I can see dark lines in the back of my head… other than that it was a good experience just wish it was faded better
Friendly Hairstylist with decent prices, no appointments though? Seems counter intuitive.
Did a great job on my one year old sons first haircut. He was squirmy as ever.
Always a great place to get hair done. Staff is super friendly and helpful as well as do a good job at cutting and styling what you want.
TJ is fantastic, always the best service!
My boyfriend has gone to this location since it opened and had his hair and brows done every few weeks. He’s never had an issue til recently as he went a few days ago and he came home with awful burns all around his brows from the wax being too hot and applied improperly. He now has a bald spot at the front of his brows and really painful peeling due to the burns. He’s never had an issue til now but sadly he won’t be returning and we won’t be referring people any longer. Really sad to have to write this, please train your staff to wax with percausious measures !
Convinced my boyfriend to go here since previous places have had a hard time giving him the styles he likes. (He has curly hair that apprently can make it difficult to style.) His stylist here listened to exactly what he wanted and worked with him! He kept raving about the whole treatment as well!
Good service and haricut
I had a pre opening haircut at Tommy Guns and I was blown away with the experience...the staff was very friendly especially my hair stylist Christine....They did a fabulous job, the shop was amazing with even a tv on the mirror, The whole experience was so much fun, I would definately return for a hair cut
Average cut for premium price, not sure if I will go back.
I love the atmosphere, everyone is friendly and greets me with a smile. Krysta is an incredible stylist with a great ability to engage with me and my entire family. My haircut days are like a little mini vacation for me every time I come in. I always leave feeling refreshed and confident!
Belinda did a great job with my hair style!
THIS PLACE IS GREAT! HAVE HAD MULTIPLE HAIR DRESSERS CUT MY HAIR AND MY 6 YEAR OLDS AS WELL AND THEY HAVE ALL DONE A GREAT JOB. A GUYS PARADISE FOR A TRIM
Pretty good salon with trained and friendly staff, the price is around average but with overall service I would definately give 5 stars and would recommend it.
I came there for my first haircut in 20 years and I was pleasantly surprised by the amazing service. They said they do walk ins only but they put my name down over the phone anyway and I had to only wait 5 minutes. The lady did my hair exactly like I wanted it and I got complements from everyone at work the next day. Also, they give a free drink to you.
I have been going to Ashley for about a year now and she is absolutely amazing!! She has made my 3 year old son comfortable in the chair after a bad experience else wehere and I can’t thank her enough. Very professional but fun at the same time. Highly recommend Ashley to anyone.
Well done, professional work, with a great atmosphere. See you again in a few weeks.
Free drinks and the hot towel treatment are awesome
Great staff and a scalp massage to die for.
We might have found a regular barber for my son. The last 2 times we were here, we didn't need an appointment and we were serviced right away. Awesome atmosphere and they offer drinks to customers.
Friendly staff, great atmosphere, amazing service
First time going to this place and I decided I would try a new hairstyle. Ended up being the best haircut I have ever gotten ???? thnx Alana!
Good hair
Excellent service and excellent price!!!
The line ups can be pretty bad, but the haircut is well worth it!
Desperately needed a hair cut fir the holidays. Booked in on Christmas Eve. As busy as they were, I got in within about 10 minutes of my estimated time. The experience was great as always. Had a pleasant conversation with the stylist and left with a great haircut.
Great customer service and great hair cutters
I came in here looking for clippers. They have a very small selection so I would recommend Sally Beauty if you are in need of clippers. The staff w was very helpful.
Got my beard trimmed & some great advise on how to do it.
Great Staff.
The staff is amazing. I've never been somewhere where they spend 1 hour cutting my hair to make sure it was perfect. Rene is the best barber I've ever cut my hair with.
Awesome service. Thank you for your expert hair cut Caitlyn! Very knowledgeable and friendly staff! The place is well maintained, looking forward to the next walk in hair cut!
Worst place for haircut i paid $30 for $5 doller haircut ???????? The girl was totally rude she said she has over one year experince and did stupid job on my hairs
So I was a little worried as the reviews are mixed on here. However... Wow! Amazing service and pricing! I love new new hair cut and I am super picky! I was paying $59 with tip at a place in town and I got the same thing here for just $33 with tip. $350 savings per year on hair cuts. I will return! Cheers mates!
I get my hair cut here every time because of the consistent quality. It is somewhat pricey but the incredible service is worth it. I'm pretty bad at explaining how I want my hair done but they are still always able to get it done right.
My 4 year old son was excited about the iPads and free juice box before hand, it was a nice touch to ease into the new environment. He was also quite thrilled with getting to wash his hair at the barber shop as he doesn’t normally get that done at any other salon! He did so well during the appointment thanks to the TV’s in the mirror and even received a candy afterwards. The stylist himself was amazing, he did a wonderful job and was very good with my son. Taking his time and ensuring my son was comfortable, also speaking to him like he was just another adult getting his hair done and not like he was a kid,I think that made my son feel pretty important! ???? All-in-all a very good experience. My eldest son and husband have been since and loved their experiences as well! The arcade-style Pacman game was of great interest to my eldest son and both boys came out looking handsome (the stylist even trimmed my husbands eyebrows - thanks for that!! ????????????????) One thing that really stuck out for me was the trimming around the hair line! I didn’t know that was a thing!?!Thanks to everyone who made my boys’ experiences great. With the reasonable pricing and amazing service we will be back and can’t wait for the Rochdale location to open that’s a little closer to our home!
Went there yesterday hoping to get a solid haircut while also getting nice blond highlights/streaks, but BOY was I ever disappointed! I asked to get a relatively short cut all around, and only a small trim up top, which looked fine. They said they did NOT have any more blond "bleaching" product so they resorted to an alternative way of highlighting my hair blonde with some product, but the result at the end was TERRIBLE! I legit do not see ANY blond highlights in my hair and they claim it's supposed to be a "minor difference" in hair color, which is truly BS. I ended up paying the disgusting price of $40+ for the fake blond "highlights" anyways and left in evident anger. Will definitely NOT go to this barber ever again.
Definitely a good time. Better than sport clips.
Not the best haircut, but two weeks will fix it.
It is very easy to book an appointment online. The staff is courteous and professional. After 10 haircuts I got a free haircut which was nice. Keep up the good work.
Snip snip
I liked everything about it. Frendly people, nice atmosphère. I had what's left of my hair, and my beard done, I left there clean and happy.I would definitely recomend it.
The hairdresser was very professional & knowledgeable. Her demeanor was pleasant and she showed great time management with my haircut. I was offered coffee &/or water immediately after I was greeted. The scalp massage was exceptional also. I would recommend Tommy Guns & especially Krysta to anyone who asks!
I'll tell ya, fellow Baldilocks - this is THE place to go to get your head shaved and your scalp pampered! Scalp massage, hot towels then a hot foam straight-razor shave followed by ANOTHER round of hot towels and a second hot foam pass with the straight razor. Mustafa did an incredible job and well worth the money! Recommend!!
At the beginning, i asked the front end staff to put me with someone who knows how to do braiding, specifically permanent ones, and when i went to sit down, the stylist made a quip about how i wouldnt want "girly braids". As a member of the LGBTQ community i was offended right off the bat. The stylist had bandaids all over her hands and arms and didnt wear gloves. Back when i first started Tommy guns used to wash hair before and after a cut, apparently this stylist only does it at the end. At the end i wasnt recommended a conditioner even though i specifically asked for some. Overall, awful experience and wont go there again.
I got the feeling Erika genuinely cared about her customers experience. I had a new style in mind and she was able to execute what I was looking for perfectly and more. I usually don't wear any hair product but she showed me a wax that works wonders around my cowlicks. She also lined up and shaped my beard perfectly without sacrificing length. Best haircut I've had in years. I've already recommended Tommy's to my friends and I'll be sure to come back. Very happy customer. Thanks Erika!
Best place to get a haircut! Shout out to Brianna ( no idea if I'm spelling that right)she was fantastic and awwsome!! Request her for your next cut!????✌ before and after pics below
After a few cuts for both my son and I, Tommy Gun's has really won us over. Great cuts in a fun, hospitable atmosphere. Family owned and operated, they really put their hearts into it. I should say that using the app to book an appointment might be a little cumbersome - it needs a little work IMO - but we've always managed to work things out.
They do not know how to cut hair at all.
Staff were as awesome, and I was really happy to be able to go again. My haircuts are finished quickly, and my visits are never longer than half an hour even with the wait! But, last time I went, I was very disappointed to see that prices had gone up. I was paying much more for the same buzz cut. It was the same as what I used to pay including the tip.
I definitely do not recommend Ashley if you have a small child. Not very friendly, kind of cold and rolled her eyes from the back when she saw us. She also insisted my son(2) wear a mask knowing he wouldn't when a child around the age of 4 who was with a different stylist had just left without one? Everyone else was very pleasant and welcoming though!
I had the most difficult time finding someone who my young boys would let cut their hair, we struggled for YEARS to find someone until we met Rena she is so amazing with my sons making them comfortable enough that a hair cut went from being a nightmare to being something for them to look forward to and are excited about not to mention her skill is unmatched!!! she is beyond amazing at her craft
Have walked past this place many times. Took my 8 year old son for a haircut. Was able to check-in online and when we got there the lady at the front was so polite and professional. This place is great for kids, they have tablets where my son played a game while he waited. Didn't have to listen to him complain about being bored while waiting. He got his hair cut by Fernando and he did a great job. He got his hair washed, cut, styled and had the hot towel treatment. They also offer you a drink on your way out. My son loved the service and it was a reasonable price. Will definitely be coming back here.
My regular hair cut stop. Great staff, always happy to see you, and great results too. Lots of good info and products as well. Thanks everyone!
Ahmed is a great Barber for starters. The atmosphere is always clean, the staff are polite and the parking lot has lots of space available. If you want a complimentary drink they have a selection and there is decent music, reading materials and tv (news and sports usually).
My son, 13 year old, comes out grinning every time and that makes me very happy. His haircuts always look great, the host is always pleasant, the staff is friendly and professional. The app is handy for booking appointments.
Wicked awesome hot shave! It's like the hot towels never end!
best haircuts ever
Fast and friendly service can't wait to go back again.
Great place ! too bad it is in a dying mall! great atmosphere felt really good after the haircut. next time ill get the full treatment.
They give great cuts
I'd like to give Tommy Gun's 5 Stars, but I cannot. I've been a customer there since they opened about 5 or 6 years ago. In that amount of time I now pay $10-$15 more for a haircut. They've raised their prices twice this year that I've noticed. As much as I'd like to say I'll be back, I don't think I will be.
Amazing service by a very friendly staff.
Great service ! Friendly and professional and to top it all off a great hair cut !
I just find it excessively expensive. I have nothing against the service you get. They do a good job and are pleasant. They offer a drink and shampoo, etc. But honestly why?! It's supposed to be tailored to dudes right? Guys don't want all the hoopla. At least I don't. I just want my hair cut. I want it done well and as quick and efficient as possible. I don't need coffee filled with hair, or water or tea, or a shampoo and massage. I just want a haircut and I don't think it should cost me $31. Long story short, I get it, I could go somewhere else, and I usually do. But these are the reasons I avoid this business. To each their own I guess. If you want a $31 Keurig, and haircut, then by all means this is your place.
For a larger Corporate Hair Salon, they do a really good job of creating a personalized experience. They have some really nice stylists here. I neglected to give 5 stars only because nothing beats the personalized experience of a really good owner/operator stylist.
My first time in a Tommy Guns - impressed! Very friendly welcoming staff, and Larissa was great. I didn't have to wait either which was good.
Best customer service ever. Every time I come back and see Angie it's always a great time. I look forward to hair cuts with her. She remembers what soda I drink and always happy and energetic. She takes precision with my hair and ensures I'm looking good before I get out of her chair. Sometimes you have to wait but they have the loft you can charge your phone or relax and watch TV. Reception is always smiling and cheerful. Wouldn't go anywhere else.
I had a terrible cut/experience at the Orchard mall location...and after a few days I came to this location and told Harley what had happened. She was shocked at my experience and gave me one of the deadliest haircuts I've ever have had, I can't stop looking at this fresh cut. Tommy guns you owe a lot to this awesome woman, the ONLY reason I will come back is because I trust her training! Anyone who gets Harley prepare for fresh cut! ????????????????????????
Greet service free haircut well return
Consistenly friendly staff who provide excellent service! The best location in the Edmonton metro area! Always a fun chat with the staff, personable and professional. Thank you for the laughs ladies!
Comfortable with quality service
Good price for short haircuts. There is a reward card. They give you a free pop.
The style I wanted is what I got, and the staff is very friendly and hospitable. Definitely going again.
They were awesome with my little guy. Distracted him with tv in the mirror and friendly chatter. He loved the old school games while he waited. Great haircut too!
Awesome haircut bit pricey tho
Glitchy app, was not able to sign in, ended up having to wait upon arrival
Very nice shop. My barber Kristen was very skilled and likeable, I look forward to going back.
Great experience, very satisfying experience
Bloody good haircuts
The service was great and everything about the whole experience was awesome! The complementary drinks was cool and the tvs in the mirrors was also cool and the video games for my son was nice!
I have never gotten a bad hair cut or shave at Tommy gun's. It is always been a good experience and the person doing the cutting has been friendly and nice to talk with
Always a great experience
I was looking for a new barber shop recently and I happened to come across this location. It’s always a little nerve racking when it comes to finding the right place for a haircut but they made the experience very easy and cheap! Now I don’t mind spending money when it comes to my hair and beard but they beat out my last hair cutting by quality and price which I was very happy with. They took their time and made sure the experience was great! These are the types of places I don’t mind leaving a large tip for good service. I’ll definitely be back! They also have a large selection of quality product and accessories when you first enter the location. It’s great to browse and find some product you didn’t even know you needed. The store is also has a great vibe to it! Thanks guys for the great experience!????
Dudes. Pamper yourself once in awhile. All my stress was gone. It's so very very nice. You'll pay a bit more than a traditional barbershop, but it's worth it. Hair wash, beard trim, hair cut. It just relaxes your entire face.
I went to Tommy guns this past Saturday with my son. It was our first time there and as soon as we walked in it was a very clean, well organized establishment, with the staff smiling (behind their masks) as soon as we walked in and greeted us right away. My sons barber was Amanda and she was just fantastic to deal with. She was completely engaged with him and was asking him what style he wanted and was more then happy to chat with him and answer any questions (which any 7 year old has a lot of haha) He loved the experience, which is huge because he has always been nervous getting his hair done sense he’s been very young and he didn’t have any of that after the first 30 seconds of talking to Amanda. The cut and style she did was 110% spot on what my son asked for and wanted and he has been getting nothing but compliments sense having it done. I could keep going but overall rating on staff, establishment, price and overall experience is 10/10 absolutely perfect and Tommy guns has gained two returning customers for a long time.
My son had his first hair cut and I was so nervous but our stylist Kennedy was absolutely amazing ! I look forward to taking my son back to her for his next one ! 10/10 would recommend her !
First timer to Tommy Guns. Kaylee did an awesome job. I went in with hair below my shoulders wanting to change things up. She spent time to understand my hair (thinning on the crown) and came up with a clean modern cut that looks fantastic. I got the change I was looking for and am confident to go back and to recommend her to others.
Great service! Great staff!
My children see the same hair dresser each time. Jessie is awesome at what she does! I have had bad experiences in the past until I found one I really liked and stuck with her! There are a few other good ones that we have as back ups if needed.
Good service, got me in right away
Great customer services. although sometimes you meet with unexperienced guys they do the job.
Seanna, at the south common location, is the best hairstylist I have ever had. Her personally is great and her skills are exceptional!
I got a haircut from Sami for my son ,great atmosphere, gives it that old school "feel", staff are super friendly and professional. Overall awesome place, I definitely recommend this place for any guys looking for a haircut or shave!
Larissa is so talented, friendly, caring, patient, respectful and professional. I’m very picky when it comes to a haircut. She does a fantastic job every time. Definitely 5 star and beyond!
Go see Jenn. She is the best
This would be five stars if when you check in online, you knew what time your appointment was, therefore you could arrive 5-10mins before, and then are ready to go in. Currently I only saw that you could check in online, and not get an appointment time in return.
Great cut. Awesome service.
This shop is ok. When we went in there was some crazy dude threatening people and staff handled it well. The hairdresser did an ok good job on my bfs cut but also left marks on him with the razor.
Fast, clean and friendly services did a great beard trim. before and after pics. 15$ cheap!!
They screwed my hair one time
This was lace is amazing because of the massage. And I loved how clean the cut was
For the first time in a long time, I didn't have post-haircut remorse, I got out feeling amazing, confident and rocking my new cut. Erika did my hair and she is a godsend, I'm definitely going back to her every time. Definitely go here, amazing environment.
Awesome barbershop! Friendly staff who listen and get your hair just right every time. Not the cheapest place in town, but you get a drink and a scalp massage with every cut, and they have a huge range of hair products for men (cleaning, conditioning, and styling). Since I first went here a couple years ago, I don't go anywhere else.
The gentleman that cut my hair most recently was the most efficient / fastest barber I've ever had, and still gave me a shampoo, rinse, hot towels and did a pretty bang up job. I was in and out in under 25 minutes. I wish I could remember his name
My 1st time using Tommy Guns and I was pleasantly surprised, they had good Covid-19 protection in place, the pricing was OK and Donna gave me a good haircut. What more could you ask for?
I used to love going to Tommy Guns when I lived in Edmonton, Heather was the best! Went every three to four weeks for a cut. Was super excited to hear there was one coming here, but after having tried it twice here in Nanaimo, won’t be going back. Both times, when they were done, tons of styling to hide a subpar job. The first time, I managed to trim it up after and it wasn’t too bad. This time, so horrible I had to shave my head when I got home. Waste of money and my time.
Quick and pleasant service
Terrible haircut.
Always great service, and were able to get me in right away. Friendly staff. Great environment.
I normally go to a salon to get my hair done but decided to make the switch to a professional barber shop to achieve a cleaner short cut from experienced barbers, and I am not disappointed with this decision at all. Not only is the facility top notch, but so was my stylist. Michelle B was excellent and very friendly and informative, providing me with great hair tips for how and what parts of my hair to grow out to get the exact style I want, as well as tips on the best products to use for styling. She mentioned she was a newer stylist to Tommy Gun's and I hope she sticks around because I'll be asking for her when I go back.
Amazing. I had the full shave and haircut deal, I feel like a new guy.
Wendy is by far one of the best Barber’s I have ever meet, Tommy Gun’s definitely acquired a very hard working individual. She is detail oriented and really takes her time to give you the beat service overall! Super recommended!
Love this barber shop. Have not had a bad haircut here. I have had some different barbers but its been consistent every time. One day I went and it was very busy. So I went down to the other salon and I had a terrible cut. I ended up coming back to Tommy Gun's to get it fixed the next week anyway.
The only place my son will let me get his haircut. He loves the tv built into the mirror!
Sharp
3.5 hour wait? Never again
Great experience at the Oshawa location. Kaitlin did an amazing job! Will be back over and over!!
Good staff good service.
Good place to have a haircut. Friendly staff, decently priced, located at a easily accessible location.
Can't beat the easy online booking and regular updates, plus consistently good haircut and friendly service!
Really appreciate the ability to see wait times and book online. Prompt quality service. Saw the promotion poster for enter to win a trip to the World Jr Hockey and received and email advertising but would like to know how I can enter. Thank you
Awesome Atomsphere and Service by the young ladies there!! Excellent job trimming my beard, chit chat is always welcoming!!! The only place that trims my beard!!
My son loved his hair cut
Just walked out after waiting 15 minutes. Walked in, the two women working the front were standing in the way. My son was put on the waitlist, it was not busy at all. When the barber was done with his previous customer I thought we would be right in. After watching him clean up his station in slow motion for 10 minutes we left. He must be paid by the hour, because he was in no hurry to get to us. When customers were coming in, the 2 women at the desk just sat there, making people feel uncomfortable and expected them to sign in on the iPad, while they just sat and watched. Will not be back. As a note, this was our second time there.
I've gone to Tommy's since first chopping off my locks and sporting a pixie 4 years ago... today was super upsetting, and it had nothing to do with the staff. Perhaps a miscommunication somewhere? The haircut that I usually get (a full treatment wash, trim, and dry) is pretty affordable here, and I really value that as a student and young adult living that #roughlife. I've really loved tommy gun's staff's work in the past, and everyone is always lovely! I like to think I tip in a reflection of my experience, and that's always been generous in the past! Today I was a little confused after getting an undercut shaved with a design (I know that's a little more) and a "trim" which consisted of her running her fingers through, followed by the comb, and then trimming a few cm here and there... I mean... I get it, my hair looks nicely trimmed up and shaped.... I love Tommy's for their full treatment haircuts etc., and I don't mind paying for it, but I didn't even get a shampoo let alone one of your "master" scalp massages. After shaving my undercut and doing a little arrow type design up the back (so lovely, it really looks so cool and it's awesome work!!!) the barber blow dried my hair and then basically blow dried me away... where was the trim? Oh somewhere before or after the blow dry I couldn't even tell you! Now... here's the thangggg... I've had worse experiences. Not at Tommy's, but in general. This was pleasant for what it was... but it was NOT $40 worth of pleasant! I GAWKED! And that's WITH a 10% student discount! I had to verify with the receptionist, who assured me she just does what they tell her to which like dude I getcha, I work on retail too, but jesus you're really gouging me here! I would please like this justified to me, where the 40$ comes from? And how, goodness how, can you justify my experience to be worth $40?! I'm sorry Tommy's, I could not even afford to tip today, and may not be returning...
Great service and conversation. I was very happy with my hair cut. I had chemotherapy and radiation and my hair didn't grow back properly. The job she did was very good I am very satisfied with it and the service. I will be back!
Great service and staff
I have went hear many times but this time a girl with ginger hair cut it. I asked for what I wanted and she just kept on saying what I should to instead of just doing it. Now my hair is uneven and messed up thanks
I had a hard time booking an appointment here once, but I decided to give them another chance and I haven't looked back. I can't speak for all of the stylists, but I have had nothing but excellent service every time I've visited. I would recommend for men's haircuts, beard trims, / shaves, and product. As a bonus, Moxies, Starbucks, and Earls are in the parking lot, so if you're thirsty while you wait, and don't feel like Tommy Gun's coffee or water, there's options close by.
Hahaha worlds most exspensive hair cut for men hahahaha f this place
Excellent very friendly and professional
Darn friendly fast and accurate
I had my first hot shave. At first I thought $47 was a lot of money for a shave, but wow was I wrong. Every man should try one.
Staff are always friendly, knowledgeable, and strive for customer satisfaction! Always can rely on getting my money's worth as far as the cut is concerned!
Just got a hair cut from Jieun. He was great. Did a fantastic job. Would recommend.
Ask for Tatiana. She provided great skills. Loved her scalp massage and completely changed my look.
Abel is the best barber in town. Best fade ever. I will be back
Got my haircut by mariah, i loved it. Definitely reccomend her to anyone needing a good barber.
Great
I was vague describing how I wanted my cut to look. She gave me a great look and pampered me. Great job!
Love the girls there! Best hot shave I've ever had!
We had the most awesome experience at this location! My little boy is two years old and Amanda was so kind and worked so great with him. I think because she made him so comfortable is why he did so well. I totally recommend this barbershop for kids cuts!
Cool experience with Rene barber
Got a haircut here once last year and have been coming back for every haircut since! Great service, amazing friendly staff and a great selection of products for hair/beards. Highly recommend Tommy Guns if you're in need of a haircut and beard-trim!
Compliments to Tasha's cuts and shaves!
I always get a good haircut here but what makes it stand out is the little extra the barbers and front desk does to make it a relaxing and enjoyable experience.
Great customer service!
It’s the only place you can go where they listen to what the customers want and is treated with respect and greated with a smile I wouldn’t recommend anywhere else this is truly a great place for a haircut
Service is always friendly, speedy and passionate.
Excellent Barbers.
Fast service, kind staff, good haircut. I walked in and they said it would be a 30 minute wait. They took my # and called me when it was time so I could walk around the mall. They have complimentary drinks, the mirrors have tvs in them which was pretty cool. The barber was great, took time to understand my request and make sure we were on the same page. She did a great job with the haircut itself and then recommended a product for my hair. She explained what the product was and what it would do and then everything was recorded in my file so next time when I come back they'll know what I got this time. Overall great atmosphere and incredible service. Would definitely recommend.
Very nice!
After going going to Tommy guns for a couple years now, TJ was able to cut my hair where I actually look at it and go... wow. The wife even was like... she did an amazing job. Will definetly be requesting her to do my hair again.
I had never been one to get a haircut at a mall but Tommy Gun's at Hillside is great. The people care friendly, the service is good, you can book online and because you are at the mall, you can also run some other errands while you are there.
A quick and clean cut, staff was extremely friendly and helpful! Hope to have the same experience next time, would reccomend.
Last time I went they barber did an amazing job. Very high attention to detail, and no hesitation when it comes to delivering the best experience possible. Excellent location, and very flexible booking. Called in and was able to drive down right away. Also, very skilled in working around the masks we must wear.
Terrific hair stylist....friendly and competent.
First time going here and have got say they take good care of you, my hair has never looked so good
I have to admit, I'm impressed by this box store-esque chain-brand Barber shop. They are organised, I like the way they reserve, (you call or reserve the day of, and then get a time) which allows me to decide in the morning if I want a cut that afternoon. My Barber (Rene) was really good and totally nailed my mullet, and you get a drink at the end.
Friendly staff, professional, high quantity service
Mo is fantastic, highly recommend and exellant service will be back soon
Located at the Fairview mall at 2960 Kingsway drive in Kitchener. Friendly staff who want to help you get the right haircut that you want. Have a free drink while getting your haircut and watch some TV during the haircut. Or if you like have an interesting conversation with your stylist. They offer straight razor trim to get that extra smooth feeling
Took my 2 year old here for his first real hair cut. Service was amazing and will continue to bring him there! If I had hair this is the spot I'd go! Ha
The overall quality and experience was far above what I initially thought. My Barber was Corey, and he did a fantastic job. It's so difficult to find a Barbershop that will use a straight razor, thankfully yours does.Even my Daughter was welcomed and made herself comfortable as if she had just walked into a familiar place.This was my first time stopping by, but I've found my "New Barbershop" and I'll definitely be back.Thank you.
Always get my hair cut here
First time going here since covid started. Set up perfectly where I didn't feel concerned with being exposed to the virus. As for the haircut, both my son and I were in an out in no time and were more than happy with the results.
They don't take reservations which has it's plusses and minuses. What you can do is call them on the day and they can put you on the days list. Lots of compliments regarding beard and hair.
Tommy Guns sure knew what they are doing having Mel on their team. She's phenomenal with her vast knowledge, experience & creativity! Edwina Scissorhands ALWAYS makes me look & feel better than when I walked in. Her AWESOME ability to take my ideas, wants in a style & needs of a fuss free cut is where her wizardry and brilliance shine through! She makes it a fun, relaxing & invigorating experience. All of the staff are courteous, kind, & professional! The establishment is clean, covid safe and worth every $ spent!!! My ONLY complaint is the signage, if you could update it to "me" (or "you") time instead of "he" time, but hey, it is technically a barbershop... I ALWAYS refer people to Mel and Tommy Guns!!! Keep up the great service, y'all RAWK!!!
Very professional and patient hair stylist who pays attention to detail, don't rush and make sure she's giving you what you want! Thank you
The place was empty with atleast 3 people not working on anyone with noone in line and was told 53 min wait, total confusion and disorganized
Excellent service and professional staff. I would totally recommend it.
Fantastic had to be one of the best experiences and hair cuts I've had in a while its well worth it
Great service but not enough tatoos on the staff need more lol
Have always had a great experience at this location
first time my partner went here i wish we would of grabbed the name of the lady who did his hair because she did a really awesome job. yesterday we went in and a guy name Adwin(probably not spelling it right). did his hair. It is probably one of the worst hair cuts i've ever seen on a man. it's poorly faded about 3/4 around his head. then done with a one the rest of his head all the way to the long part. the way he cut the long part of his hair, it looks like a bad toupee sitting on the top of his head. The only way to fix it is to just shave everything off so waist of 30$. Honestly, some people should NOT be a hair dresser and this guy should not because his work is awful.
Very happy with the final product after coming in with long messy hair. Barber Allie did an amazing job. Did not get greeted by the employee behind the desk and they looked at me like I shouldn't be there. Quality made up for the first impression
They have friendly customers service and do a good job cutting your hair.
Excellent atmosphere and staff. Definitely recommend this place.
Can be hit and miss, had several great hair cuts in a row then a hack job. Will be going back for a free loyalty cut though.
Excellent service
Booked an appointment on the online system and it said 21 minutes, when I got there a few minutes later the time was up to 27 minutes. Waited around for half an hour and watched the system have new appointments pop up on top of me and push the time we even longer. Ended up walking out since I only had an hour to hopefully get my hair cut. Fix your booking system, it doesn't work!
Expensive for haircuts but not really any different than other kids salons. My husband got a shave and haircut and felt really pampered. It was expensive but it was a great experience for him and a great gift to make him feel pampered and relaxed. They did a great job on both haircuts for my son and husband. I loved the waiting area. They had multiple TVs and iPads loaded with games set up to keep the kids entertained while we waited for dad to be done.
Gavin is the man! Great hair cut from him first time using Tommy guns barber's definitely will be a returning customer thanks Gavin
They give good cuts, but waaaay too pricey. $30 for a men's cut?!?! That's way too much.
Very careful and friendly staff. Good haircut.
Great service, amazing staff and top quality hair cuts. Only reason its not a 5 star rating is that they don't allow for appointment/reservations and wait times can be unpredictable at times. A daily time slot first thing in the morning open for appointments would be very convenient. I normally have to check in online and then wait an hour or two before heading there. But being able to check in online is very convenient.
I had a horrendous time here. Expecting to get a better quality haircut with the price and it did not deliver. Watch out for the barber named Ashley, she honestly does not know how to cut hair. I asked for a 0.5 to 1 fade on my sides and back of my head and a 4 on the top. She gives me this (look at the pics below). She did not even cut the back at all and I noticed it was super patchy on the sides and my sideburns! When i noticed how bad she cut it i immediately asked for someone else to fix it. I had to wait another half hour for another barber to fix the mess. The other barber luckily knew what she was doing and fixed what she could, but I ended up being there for almost 2 hours! NOT a good experience and I recommend avoiding establishments like these. Not a good barbershop at all, just all show.
Shockingly unacceptable, disgraceful customer service.
Ok.... I've been to Tommy Guns in 3 different cities and a total of 6 times I've been trying different "barbers" out and honestly I've have ONE good haircut and that was in Kelowna. This time in Kamloops by far the worst haircut I have EVER had. Sorry but I won't be giving your "barbers" another try...
The fact that I cannot book appointments is the single biggest reason for a low score from me. As a customer, I find it bothersome that I have to sit and wait or keep calling back to see when might be a good time. It's a haircut. That's all I want. Seems simple enough. I don't want to have to shuffle my day around a haircut that may or may not happen.
Busy couldn't get service offered
This place is freakin bananas good
Fantastic premium quality service!
Went in a week before. Later I had recieved a survey in my email and I was quite unhappy the first go so I voiced my thoughts. 20 minutes later I got a call and they asked me to come back in and fix it at no cost. Way to go ladies. Much happier
Emily and Ryan were awesome and patient cutting my sons hair (20 months) even through his crying they were pleasant and it turned out great.
Thrills and chills
I went for a hair cut with Krysta. Upon my arrival, the receptionist was very cheerful which was a stark contrast to Krysta. Krysta kept showing attitude and was extremely rude while cutting my hair. She wasn't doing a good job fading my hair, when I asked if it will blend in, she, very rudely, said "why don't you just wait." I don't know if it was just early morning, Krysta was having a bad morning, or if she was just fed up with her life, which given her attitude towards people, I'm not surprised, but I felt very rushed and was extremely displeased with the haircut I received. The hair, instead of spking up at the front with a slight fade, turned into a side buzz cut with the top resembling more of a bowl cut. I will never go back to Tommy Gun's South Common as long as Krysta is there. None of the stylists seem well trained, either in hairstyling, nor customer service.
Always busy...
This is the second time I've been to Tommy Gun"s and have had a pretty good experience both times. The staff are friendly and they do well for a chain Barber. They have some decent product for sale as well.
After 2 consecutive bad experiences, we will not be coming back. The hairdresser both times was very rude to me (mom) & asked told me my 2 year old son should be able to make his own decision about his haircut. Very unprofessional.
Every 3-4 weeks i take my autistic son to get his hair cut and Jaimee is amazing with him! She knows exactly how he likes his hair cut! She works with his sensory needs and he leaves happy every-time! The front staff go above and beyond to make sure when my son walks in the door he feels comfortable and welcomed!
If you have kids that are kind of vussy for hair cuts, take them here! The employees are fantastic and my son regularly asks to go now haha
I liked the atmosphere but have a few concerns. When I arrived as a new customer I wasn't given much of an orientation . Wait time was only 20 min. My concern is I was not offered a moustache or eyebrow trim. I was told by a friend that this was always done? I had to complete the trimming at home. That was a disappointment. Seems it's a rush to get people through. Hmmmm?
Awesome job fantastic staff. An free coffee an snacks in the fridge. Well done love the job. Will be coming back next trim I need for sure
I don't normally go here but my "Go To" Barbershop isn't doing beard trims or shaves because of Covid. These guys are though, go figure ????♂️ It was a pleasant visit but definitely not the confidence in beardology I can feel from my ol'fathful!
Amazing service and quality haircut for the price. Made me feel welcome offered me a free beverage before and after my haircut. Super stylish facility. Very modern and classic at the same time. I will be returning on the regular.
Long story short. The stylist took 4 inches away from the 1.5 inches I asked since she could not make my hair even. I stopped her 3 times including before she even started the top to ensure it would be consistent and even and to correct uneven hair blend. Was disappointed, since my last cut here was good.
Jessica was great and professional. Awesome atmosphere.
They know what they are doing very professional give you there recommendations on special cuts for your beard and hair cuts.
This is my new favorite barber shop! My go to barber now is Shon. Keep him at the Banks RD location forever!
Good service. Good cuts. Clean and neat. Friendly service.
Just had my first cut/style and beard trim. Ralph was my barber and on top of excellent service he provided good conversation. When i return i'll be booking with him. I feel so fresh.
Excellent service and the online check in was accurate and on time.
Great service, friendliest staff. I highly recommend the hot towel shave.
Let’s put it this way, my next hair cut is free ,10th cut and I don’t want it. I’m tired of this place and the inconsistency, I’ve had great cuts with Victoria and bad ones with the rest of the staff I’ve had. Today I was told I’m on the wait list for around 3. I called in before 12, I showed up at 3 to check wait time and am told another 15 minutes but got called at 4pm.
Amazing!!! Helen did an awsome job with my little one !!!
The girl that cut my hair smelt like strawberries
Let people know your open! Was quicker to drive to this location than wait for the two on my end of town.
First timer today....thought I would give it a try....razor burned my neck and just about ruined my moustache (crooked and trimmed too short)....I'll be heading back to Sailor Bups
Best barbershop in St. Albert , staff are awesome , this place is great. Highly recommended, I mean what you need to know about this place it’s a high end barbershop so don’t go there if you only have 15 dollars in your pocket lol you ll probably get a shampoo done with that lol. But it’s worth the money what I really like about this place , you get greeted the minute you step into the shop then they offer you a beverage , they ask you for your information to put it in their system then you wait till you name is called so I like the way to do it. It seems professional I really like this place oh ya also the chairs they use are antique barber chairs which it makes you feel like you are in a barbershop 100 years ago. Also they shampoo you hair after haircut which is nice because usually I like to continue on with my day after a haircut without being itchy all over my body. So I give this place 5 stars honestly they deserve it I ended up paying 40 dollars including tip but I feel like my money was well spent . Thank you tommy guns. Keep up the good work
Brought my teenage grandson in for a haircut. Stylist was awesome. Listened to what he wanted and worked with him to create a fantastic look. Very courteous staff as a whole.
If your a guy this is certainly the place to go. It's a male oriented salon (kind of old barbershop feel). I'd say your paying a premium over anywhere else but you get more then elsewhere. Free drinks, tv's in waiting area and when your getting a haircut, you can use their app and check in before you arrive to skip the line (which can be very long sometimes). They have punchcards so you get your 10th haircut free. While i have given this 5 stars which is based on me continually comning back there are some improvements i think the owner/manager could do to increase the experience of guests. The waiting area is small for how busy this location is, more seating or maybe better layout could be improved.. (saying that there is not overly much room). The head massages are not consistent through all the employees. Some do it harder, some software, some with enthusiasm, some with not... some feel like they go on forever which is GREAT.... some are too quick. Consistency is key and especially for this service which i think can keep people coming back. Most times when i just drop in the wait is 30min to 45 min. This is too long. I can understand staffing can be a issue but i've seen so many people (myself included) just leave... meaning lost revenues for your business.
Joining the army wouldve been the better option than coming here as I paid way more than average rate for a haircut like I was on a one way trip to Saigon.
I have gone to 2 different tommy guns in winnipeg now and both times i feel as though the stylists weren't fully knowledgable and knowing of how to cut hair properly. This time going i don't think the lady knew what exactly i was wanting so kinda did her own thing and said it is what looks best despite me showing pictures and describing more in detail what it is I personally wanted. I also dont think that the quality of haircut I received is truly worth $36.75 as i have gotten better and more professional haircuts for cheaper. I am having troubles with finding a good barber shop to go to in winnipeg since moving from alberta but i don't think i will be returning to tommy guns. Update: after receiving a phone call about my issues i feel even stronger on my feelings of not returning as instead of apologizing at all for the poor service I received, the lady instead tried to explain how i can change what i did. Customer service is not up to par with any other barber. Would lower rating if i could.
Was told they had availability at 4:00, but told to wait in the parking lot and I would receive a call when they are ready. Waited another 1/2 hour, and no call. Decided to go somewhere where there is respect for a client’s time. Thh hi is is now the second time I have been disappointed with tommy guns (the first time was midtown branch). The good news is that I know that terrible service seems to not be due to a particular bad branch/employee, but a company policy.
Great atmosphere, friendly staff. My only complaint would be you can't book appointments but it always seems to work out anyway.
First time I have ever been at this location, overall very impressed by the professionalism of this place with a "fun" environment. He did a great job cutting my hair. Very clean inside and very friendly staff. This is my new go-to place to get my hair cut for sure. A+++
They refused to cut my two year old boy's hair. Not a family oriented place.
I took my 5 year old son there for the dirst time today, staff are very friendly and courtious. We waited for about 5 min. Girl who cut his hair did a great job and made sure he was happy. They have a good seating area aling with live TV and a few games. Will be back for sure.
Would give no stars if I could Boyfriend came home with what looked like an uneven bowl cut, even though he went in with long grown out hair and a specific picture. The entire experience was Careless and rushed, he was in and out in less then 10 minutes even though there were no other clients waiting and the salon was slow. Was told “you’ll have to grow your hair back out so it blends” there’s no reason his hair couldn’t have been blended properly had she not rushed and cut the sides way to short. please refer back to Jasper Thomas’s review because this is exactly what happened to my boyfriend as well.
Got my hair cut here again today. Booking on line was easy and best way to do it with covid going on. As usual all of the staff were friendly and polite, the hair dresser did an outstanding job and the cut looks great!
So happy with my time here I have been going since they opened in the mall. They treat every person like family or an old friend they have not seen in years. They are always interested in talking and having a full conversation with everybody, I enjoy everytime I come in. Also I love all the new faces that have joined the team it is nice to see new people join the family at Tommy guns. The new gentleman that works the front desk is super nice I forget his name but I know it started with a N he was very kind to everybody that came in. Thank you all for a great experience and cant wait to come back for my next hair cut!
Called in to book an appointment, arrived 15 min before the time, waited 20 min after the appointment time, then the woman at the reception said, "sorry no booking you need to wait in line, this lady (pointing) will serve you soon she just needs to help this gentleman" (who walked at that moment!!!). So what is it, booking or walk in??? ---- Sorry, You don't deserve my money. This is what happens when a business forgot that it is there to serve its clients and believe the clients are there to serve him.
(Translated) Coo ooooool (Original) Coo ooooool
First visit there and the barber who cut my hair did a fantastic job. My haircut and beard lineup was very well done and detailed. 10/10 recommend ????????
Do NOT expect to look good coming out! Not only is there a complete lack of style here, but I left with ONE SIDEBURN! Yes, my stylist sent me home after accidentally clipping off a sideburn and not doing the same on the other side! How does something like that get overlooked by a hairdresser? I noticed my missing sideburn in my car mirror while lane changing! It was THAT bad! They should focus less on all the TVs, tablets, and arcade machines and train their staff on how to cut hair. May be a cheap place for a buzz cut or a shave but that's all!
First time, went in got a great barber and she gave me an amazing cut. Probably not getting my hair cut anywhere else
Amazing tvs and service! iPads, free drink, and holographic tvs on the mirrors! Also, with a haircut you get a free head massage and conditioner!!! 100% recommend!
Everyone is always so friendly, and accommodating, my son has social anxiety and getting him to talk is like pulling teeth, but the ladies are understanding and patient when trying to engage him, he specifically asks to go to Tommy guns, he loves the tv mirrors, the minty shampoo and most of all, the free pop!!
I was greeted professionally by staff and was quickly set up. The stylist had great skills and was addressing all of my needs. Her conversation was polite and courteous and in little time I was in and out. The scalp massage and hot tow ending was a great way to end my experience.
The hairstylist ignored me when I asked to leave some length on the top leaving me with shorter hair then I desired.
Personally I had a great experience here! Ada was my hairdresser & she was polite, funny, personable & got to know me as much as I was getting to know her. My hair was cut perfectly to my liking - I have found at hairdressers clear and concise communication go a LONG way. 10/10 will go again =)
Friendly and capable staff, fast wait times. Complimentary beverage was a nice bonus.
Took my son in for a no guard fade, and the barber I think her name was Maggie? Did an amazing job, he has curly hair and has such a hard time getting a good cut. Will definitely go back again. My son especially loved the lollipops and little ginger ale
Katie is always pleasant and does a wonderful job. Highly recommended
Great place to bring the kids as they have iPads, and free pop while the kids wait. They also have free coffee for adults. Kids absolutely love coming here. They also have a punch card for free haircuts.
Reasonable wait time and awesome service.
I was first in the door today but because I didn’t use the app to sign in “which it wasn’t letting me in” I was bumped repeatedly by three others … The Kamloops Tommy Guns has given nothing but poor service and has butchered my beard .. can the manager please just close the doors or keep the app off for the first half hour like the shops in Kelowna….
My son Lincoln is quite bossy when it comes to getting his haircut. He hates the feel of the cut hair and doesn’t appreciate the use of the buzzer. The hairstylist was so patient with him and was able to make it an enjoyable experience. It’s an expensive cut for a 5 year old but it was so much more pleasurable. He got a faux hawk and lightning bolts on the side. They even added some hair colour. He was so excited to show off his new cut.
Great service especially for male haircuts. The suggested wait time can be a little fluid though, don't expect that it'll be completely accurate
Great company. Great people.
Team is awesome! Helpful and super knowledgeable.
This is a great Barber shop to go to. All of the staff are welcoming and friendly. I leave happy with a premium quality haircut everytime.
Best Haircuts
We have been taking my son to this location since they opened and have never been disappointed. They always give him the cut he asks for. My husband loves their beard services as well.
Been to a few barbers around town and this one is the best by far!
Marian was amazing. Fast service. Got me the cut I wanted! Great head massage too
Great service friendly staff, not long waiting period for my hair cut. Complimentary drink afterwards. Love my haircut definitely going back for sure.
Took my son in for a buzz cut and they took their time, did clean lines and rinsed/washed after. Great experience! Will 100% be back there regularly.
A tad pricy for a simple cut. Nice environment and friendly staff. They always offer a free drink while you wait.
Great atmosphere, courteous staff, fast service and very knowledgeable with products.
Excellent service given from Ingris, definitely will be back!
Was a haircut ???? and she listened to my concerns and gave me an updated style I really liked!
After bringing my son in to get a haircut. We left and noticed that it was very uneven then we went back and she made my little guy completely bald...
Always walk out with a cut I like, I've never had a problem with there service
Especially like the App ! But more so the experience.
Laura does a fantastic job!
I had a lovely experience with Derek Horsburgh II the other week. I treated my dad to a haircut from Derek and he couldn’t stop telling me what a great job he did and how it was the best time he has ever had at a barber! It was a welcoming, clean environment and the staff was impeccable! I will definitely be returning to book myself with Derek in the future!
Great job, clean place, little pricey.
Azam is a great hair stylist and beard trim expert. I recommend her very highly. Welcoming staff.
I'm new to the city and am happy to have found this place. Got a haircut from Kira who I found very kind and good at her job. No appointments necessary. Normal haircut is $31 which is fair.
I just left your Summit Centre location in Kamloops at 3:30pm today. Last time I was there the 5 star service was bad. This time it was worse. Was I offered a drink? Nope. Was I offered a shampoo, condition and scalp massage? Nope Was I offered a remote control to watch TV? Nope Was I offered a rinse and style? Begrudgingly Was I offered product? Nope Lousy job Tommy Guns - I paid $27 for a $15 First Choice haircut. What are some other 'nope' questions? Did the stylist attempt to make conversation with me? Nope. Unless you call telling me the refrigerator smells rancid and they don't want to put their food in it conversation. Was my hair washed? Nope. I received a spray with a water bottle. Was the price discounted being I did not get the time and product used for a wash, condition and scalp massage? Nope. Charged full price. Do you use high quality products? Nope. Hairspray in the lobby sells for $20 but the hairspray used by stylists is Finesse brand from Walmart - $2.49 a bottle. There is nothing worse in the service industry than places like yours that sells themselves as luxury but provides the service of dollar store.
I've never had a bad haircut here.
Awesome place, great experience.
Great barbershop, very satisfied with the result. Thank you James. Precise job, exactly as requested. I shall return!
The manager was the one that cut my hair, she corrected where my hard line was and did the best work on the sides that I have probably had done to date. Service was very friendly, I was treated like a valuable client, rather then just another number, from the minute I walked in until I left. For being a Saturday and it seeming busy the stylists got me in very quick and the wait time i was told was almost spot on.
My son is very particular and hard to please, he was super pleased with his haircut! Great job and super service for parents while waiting.
Good place for a hair cut. Long wait but call in and get in line. They call 5 mins b4 appointment time. Lots of hair products on display and gr8 staff. Free coffee or cold drinks for customers and always clean and professional
Love this place for my grandson.
Not a bad haircut spot, but not amazing. I appreciate the comfortable atmosphere and my boys love the arcade game while they're waiting and the free pop when they're done. The haircuts are a little generic though; they all seem to look the same. It's still my go-to spot for my middle son, but my oldest now wants a more personalized look and since he's paying full price at 12 now anyways, he sees my stylist instead. Overall, I like the place okay, but I find the price a little high for what I get in return.
Warning! I'd like to start off by saying, generally my experience at Tommy Guns has been good; I've been to a couple, great layout and concept, a modern barbershop experience. BUT, my recent experience was horrible. I've been growing my hair out for sometime now, and went in for ( I can't stress this enough) just a TRIM around the ears. After confirming that she would be doing a little blending, she proceed to butcher the back of my head, totally chopping the crown of my head practically leaving me with a bald spot, not to mention that the top of my head having 5+ inches on it, leaving me with a lop - sided cut..... I'm not trying to discourage overall business, in fact they made it right the ñext day when I went back I for another stylist to fix it ... I was one step closer to shaving my head (not something I would have ever expected to do) ... i only warn you that I received the most brutal cut of my life from a heavier set female, with glasses, dyed red/pink hair who's name rymes with haira. Wish me luck growing out my hair for another 6 months to get it to where I was.
I was in a rush and they over booked my appointment ntment that I have set since noon
My experience here was really positive. The staff was friendly and my barber did a great job with my hair. I also got a "hot shave" which if you have the time I'd highly recommend! I came out of here relaxed and happy with my new style!
I love this place. Always a good cut, Great service.
Just got the best haircut I've had in years. Kelly was extremely precise and I appreciated the advise on different hair products.
It was the best ever haircut I got a drink complimentary and amazing hair cut and sculp massage ????♂️ for what u get it’s quite reasonable price I’d say it’s a 5 star place, u can go wrong going there the poeple are very friendly
Always great to go to tommy guns. The staff is always super friendly and very entertaining. Always love to go there and have a great experience. Will definitely keep going there to get my scruffy mug trimmed up.
Highly recommend my favorite barber
I have not had the best experience with other Tommy guns in the past but wow, I am pleasantly surprised amazing service, amazing hair cut! Way to go!
Excellent service, the staff is friendly, had a hot shave for the first time, the best thing to do is call ahead & then they will be able to serve you better.
Great place to have a your cut, friendly staff great environment.
Best place! Thanks Laura
Awesome Haircut and Stylist who I would highly recommend. Been here several time before. Questionable behavior and attitude from another Sylist who approached us in the middle of a haircut. Also, not the first time this girl has lashed out emotionally. Highly Aggressive and confrontational and started berating me in front of staff and other patrons. I would absolutely go back to get a haircut there. However this one young girl in particular with serious behavioral issues. Maybe some further training on communication or even therapy would help this young lady. Embarassing, as I dont even know this girl or have ever seen her outside of this business. Hard to imagine she is a positive influence for morale around the shop.
Hit and miss depending on who you get
Staff don't seem to care over there. I've been 5 times with different stylist each one. Had one great cut and one terrible one. Made me want to cry and shave my head. The rest not great. Not going back
Had an amazing experience, it was my first experience getting a haircut in Canada and was not disappointed by it at all, the barber understood exactly what i asked for and delivered it very well. I am more then satisfied with my haircut. Would totally come here again and recommend it t others.
My barber was very knowledgable and professional. She recommended products that I purchased to help with hair care and styling. I loved how clean it was, an the deal I happened to catch when I got my products. All in all, I will be back, because my Barber does a killer fade.
Had amazing service great staff and great environment ????
Love the atmosphere here. Nice friendly staff and professional. Make you feel at home. They have cool T.V.s inside the mirror, nice touch. Tablet games while you wait and soft drinks in the fridge. Nice work. Mahmoud is awesome
Great Staff; fast appointments. This location offers excellent haircuts and has accommodations for young children and adults.
Awesome experience!
Absolutely loved my experience there, can't wait to come back
My experience was very unsatisfactory. Terrible hair cut followed by a lousy stylist who proceeded to shave my beard and give me handle bars...with out my consent. I felt as if I was being"clowned" in the chair. I will never step foot in any of these franchises ever again.
The service is very good here. The staff are professional and they make sure that they do a good job and that you are well taken care of. The cuts are competitively priced and always include a shampoo and a rince after. After I have a hair cut and a shampoo, my head feels amazing for the rest of the day. Their massages are absolutely excellent. I would strongly reccomend this location
Amazing staff, friendly & inviting atmosphere, a free beverage, and a great haircut. Couldn't ask for more! Special shoutout to Kaitlyn for giving me the most uplifting & confidence boosting haircut i've ever had. I can't wait to go back and get my hair done!
I have finally been here enough to max out my hair cut card and my next cut will be free! I only deal with Sara and my experience with her has been so good so far, very kind very friendly and super talented. I am sure the rest of the girls are just as great! Keep it up
Very efficient staff, in and out in no time and it’s pretty cheap too
Went and got my haircut today by a lady named Julia with the Australian accent!, She did an excellent job and was very friendly!, I could tell she loves her job and knew the best way to cut my hair after showing her a picture! She also answered all my questions professionally and offered me a drink afterwards. Will definately go back to see her again!????
This is a guy shop. Surprised at how comfortable that was. My barber Katie explained to me (while massaging my scalp) Things I didn’t know about my hair. She reminded me I shouldn’t be using just any shampoo. I should lean my purchases towards certain product traits. And THEN there is the hair cut, which she nailed perfectly. I shook my hair right out of bed this morning and it fell in place! THAT is the best way to know if you have a perfect hair cut. Katie hit this out of the park. She cut my hair in three stages, and watching her go, it’s easy to see she comes with considerable experience / training. 100% recommend Katie and this location.
Still one of the best barber shops around
The experience was absolutely awesome ???? from the moment I walked in I felt welcomed and valued! Then the lady who cut my hair did an incredible job, she asked me a few questions on the cut and I let her use her own discretion. I’m not one to change hair styles as I had the same forever… well I don’t anymore and I absolutely love it! Thank you Tommy Gun’s and I will be back!
Kaitlyn (Pink Hair) is great! My son and I have been going to Tommy Gun’s for the past 4 months. I switched over to Tommy Gun’s from our barber whom we have been going to for the last 20 years. Great customer service and attention to detail.
Great design and layout.
A bit expensive for my son's haircut. $40 for a 5 year old seems steep.
Probably the most relaxing shave I've ever had. The hot towels and the lotions were top notch, and lady who performed the shave was meticulous and friendly.
3 strikes, you're out. The 1st haircut was pretty decent. The 2nd, I came home and my girlfriend said the back lines all around my neck were not straight. The 3rd time, the look on her face said it all. Once I took a closer look, I saw the problem. The fades were horrible on both sides as well as the back and I had noticeable shelf lines all over. I wanted to like this place, but they don't know what they're doing.
Always very happy with the job done here????
Last minute walk in appointment with my 4 year old boys was super convenient. The stylists were great with the kids. Cartoons on a tv right inside the mirror! Only reason not 5 stars was a little pricey for toddlers, although well worth it in my mind.
I've been coming here on and off for a few years now, and I have always been treated wonderfully and with respect, I consider this place my main go to for hair cuts!
My experience here was great. Friendly staff, great service. Chat about life and all that good stuff and it was the first time anyone but myself has washed my hair since I was a kid lol. Will return for future cuts.
The fade from Wendy was on point. Great conversation as well. Kudos.
Great staff and I have always had great cuts. My kids love the place as well
Great customer service and a variety of styling options.
Service is top notch, only complaint that I have is the (lack of) quality of their online booking system. Aydin - my barber - is the reason that I keep coming back. The quality of his cuts and the service he provides are unmatched.
Was in desperate need for a basic haircut. Told me it would be a 50 (!!!) and I still decided to wait. THEN I arrive after 50 minutes for them to tell me it’s ANOTHER 1 hour and 30 minutes ON TOP of the original 50. I would give this place negative stars. Aweful. Absolutely aweful.
I am a huge fan of Tommy Guns. Didnt have time to partake in a shave like i usually do but the staff was friendly fast and curtious
They were able to get me in way sooner than expected. Great cut and awesome service.
After setbacks in many places, we found our two kids' favorite barbers here. Finally they stopped resisting haircuts
Great cut! The staff all take pride in their work and know what they are doing! Free drinks while you wait and they do an excellent job. Yes it is a bit pricey but you get what you pay for here.
Good place to get the hair cleaned up if your headed to a wedding. Nice place with skilled personnel.
Yvonne is the greatest
This is my second time going to Tommy Gun's Station Square. Maria's attention to detail is impeccable, she is easily a master of her craft . Maria is very attentive to her customers requests on how they like their haircut. The staff is also very friendly and very organized. The establishment is very clean and accessible, great place for a walk in impromptu visit. I highly recomend this place!!
Nice people
Fantastic service
Love it
Great, clean, sanitized, covid prepared. 10/10
Haircuts are not the best but what can you expect in Brandon .. The staff members are nice people..
My barber, Mel, was absolute perfection... so personable and fantabulous at her craft!!!
great service, the price is worth it.
I know this is supposed to be a men's space, but they're the only place in town that hasn't messed up my mohawk :)
The first time I went to Tommy Gun's was in Edmonton it was like when women go to a spa. It was great. Just went again in Medicine Hat. The ladies were awesome. Thanks again for an great shave, and haircut. Feel 10 years younger.
I checked in using the app at around 330 in the afternoon. Then came to the mall and walked around doing some Christmas shopping. It said my wait time is about an hour and a half so after waiting an hour and a half I went to Tommy Gun’s and it said my wait was still an hour. Understandably they were very busy but after I brought my concern up with the hostess she got me in right away. I enjoy coming to Tommy gun because they have great customer service and offer great haircuts.
My husband came in here today, and checked in at the booking tablet and it said 40 min wait, it then went down to 20 mins while he was waiting which is fine and then it said now, so obviously you sit there and think you will be taken next ! nope 15 mins later still sat, 20 mins still sat and then it came up on the screen 1 hour 50 mins wait. He then went to speak to someone and she said she was not sure, so the hair dresser came across and they did not know what the problem was with the tablet booking system. Maybe technology is not that great sometimes! my husband left with no haircut after spending over one and half hours sitting in Tommy Guns !
Fast service Friendly staff
Best place to get a haircut.
Really good service, great haircut, friendly and helpful service!
Perfect. Never going elsewhere. Thanks Jen!
I've gone to TG before, good experience. However yesterday i called, TG don't take reservations, confirmed good time to walk in, today I showed up and I have to wait 1 hour a 40 mins.... Are you kidding me! I drove from Richmond for the experience, now i have to settle for a barber shop. Sorry, clearly you don't care about me not coming back as you have enough business. The end.
My husband goes every few weeks to see Kanchan. She also does 2 of our son's hair as well. She is amazing, friendly and very professional and personable!!!
Best Barber Shop in town and the scalp massage is very relaxing. Looking for products for your hair or beard. This is the place!!!
Love the haircut. Always recommend this shop. Super professional and treat you like your friends. Very accommodating people.
They are letting unmasked, unvaccinated people get cuts here.
No longer a barber shop for men. It's a place people with take there kids . Meanwhile a grown man waits for kids, at a place called a "barber shop"?! This is everytime. After a few years, I finally found a real barber shop.
Marie is my go to, she does a great job for my son and I!
Great staff! This is pretty much the best place to get a cut. Some great shaving stuff as well.
Wonderful place
Great for a sharp well done shave but watch out for hairstyles "they want to do". Don't believe they even passed hairstyling school. Also if you do find someone there that gave you a great hairstyle they most certainly will not be there long. Tommy Gun's don't pay their employees enough money, hence they find somewhere else with their skills and end up with something you need fixed. My time is money people!!. Something a smart person understands!!
She told me she had a chair but when she found out it was for my son (5 year old) she suddenly didn't and it would be about a hour wait. I said forget about it! of course. I will never give them my business again.
The service was exquisite and everyone was so friendly. Never have I had such amazing service. I will definitely be returning again :D
Tirso is a magician, the best!
I went 3 times the first time was great but the second and third were horrible the third time the lady messed my hairline up so bad I didn't go to school for a week
Horrible experience. Extremely expensive for a choppy hair cut and uneven beard trim that both had to be fixed at a proper barber layer on. Hair was left on my face and in my mouth and eyes for the entire experience. Barber admits she worked at first choice prior to Tommy Guns and the quality reflects that.
The best haircut experience ever! I am super particular about my hair and only Lewis at Tommy gun can make my haircut day! He is very detail oriented, friendly and the atmosphere of the place is absolutely gorgeous!
Renovation are done Great ???? place to stay
Got my hair cut last weekend and had a very mediocre experience. I know what I want, exactly what I want. I brought in photos and a simple explanation. What I wound up with was the sides shaves so short that my scalp shows through (instant fail) but what's done is done so I let her finish the cut. There is now a hard line on the side of my head where the hair just ends abruptly. My style is not a 2015 type combover, but that's what she decided I wanted and that's what I got. For 30 bucks, I'd rather take my business to someone who actually listens to what I want. I have had very consistently good experiences with Tommy Guns in the past and this chain has become a form favourite. I am sorry to leave a poor review, but I am not happy with the service... Neither is my partner, who was thoroughly dismayed by how wrong my hair was.
Good service, reasonable price. $30 you get a standard cut and wash and complementary drink of choice while you are waiting.
Fantastic place, I always come here and see Helen. Have never bought a bad hair cut or product here.
Meranda was amazing, she knew exactly what I was looking for and went above and beyond to make sure that me and my son left with a smile on our faces. My son was and still in over the top about his Mohawk, and I’m so happy that he finally has a haircut he loves. Thank you for going the extra mile to make sure we left completely satisfied.
Great place to take small children for haircuts, they really know how to keep little ones happy and make a haircut a fun experience:)
Excellent haircut, very kind and knowledgeable staff. A great detailed haircut, tailored to my exact needs, friendly staff and all around very pleasant.
Heather is awesome! She is a great barber and makes you feel rejuvenated everytime. Worth every dollar!
Quick service. Great staff.
Best experience I've ever had at a barber shop. Recommend going for sure
Great experience. Friendly and Knowledgeable staff.
My husband waited two hours for a haircut last week. Now that's dedication. He refused to go anywhere else. Ever consider opening a second location in Kitchener?
Excellent service provide. Amazing place to relax & reset.
Was awesome as usual. I do not go anywhere but Tommy Guns!
The worst place to go to in Kamloops. Please consider going to another place if you don't want the hairdresser to ruin your hair. The lady I who did my hair, was meant to be a scalp massage during shampoo but it was more like she was angry and rugging through my hair, was more painful than satisfying. Don't know if she knew it could lead to serious hair damage and loss. Very serious, please avoid by all means
Tessa is a great stylist. I highly recommend her service. She is very knowledgeable and quite skilled. I came in today because I needed a haircut and didn't know what I wanted. She was helpful in assisting me with my decision and providing a great cut. I will certainly be back.
Great but expensive.
Amazing Barbershop offering a complete full service experience. My son and husband love the 2 minutes head massage and hot towel finish. They full retail offereings are also amazing and offer brands not available elsewhere.
Great staff and wonderful atmosphere I recommend Tommy Gun's to anybody
The only place I go to get my hair cut.
I tried to communicate with the stylist. I thought it worked. The style was what I wanted however a couple of days later I saw that the stylist cut too deeply from the back. I waisted $30 on a very bad haircut. She made a mistake but never showed it to me. This is unprofessional, unethical and completely unacceptable.
I got a excellent haircut and the service was excellent. Also, the crew is quiet friendly.
From the phone call to book up until payment. Friendly and Professional. Full disclosure, this was my first time using them.
From the phone call to book up until payment. Friendly and Professional. Full disclosure, this was my first time using them.
It was clean. Service was fast and efficient and everyone was very friendly.
I have been here once. I am very happy with my hair cut. Got exactly what I asked for. The only downside is that the wait times can be a little long. Got there at 9:30 and the wait time was a little over an hour. On the flip side they do text you when is your turn, so there is the option to do other errands in the mall while you wait.
I love coming here. Always a great time. Awesome atmosphere, awesome staff. If you have never had a straight razor shave before, definitely give it a go you will NOT be disappointed.
Probably worst Tommy guns I've been too. Hairdresser looked and seemed very grumpy. Waited over an hour when the TV said 25 mins. Won't go back
Fix your booking system! The last four times I’ve booked I’ve done it via phone or the online service. I’ve walked in when the system sends me a text message telling me I have 10 minutes to my appointment and have waited 20-30 minutes yet! I’m better off booking a real appointment at a barber than this joke of a system. I’m sick and tired of it, especially since I’m usually waiting 1-3 hours for the appointment already! This isn’t a doctor’s office.
Great experience they are my go to barber
Always a really good haircut, they don’t rush and ask lots of questions and the stylists are amusing, interesting, clearly not miserable people. 10/10 only place I get my hair cut.
Great for drop in's. Not the best cut I've ever had. Fair prices.
Had a great time haircut and shave. The stylist was perfect the experience was above and beyond really appreciated the time spent there
Super satisfied with the cut I got! Victoria who helped me was super friendly and did a great job ????
Loved the vibe of this place and steph did a great job. She gave me the style I was looking for that I couldn't seem to find anywhere else, and was great company while she worked!
Tanya did a great job and carried a good conversation.
Pretty sure I had an Emilie today, they were extremely rough with the cutters, and did a terrible job blending on the sides and back. It looked okay through the mirror in the shop but when I got home the lines are quite visible in some spots. I would advise not choosing first available from the app if they are working.
Good Barbers and Cuts!
My favorite place for haircuts. I have hooked to this location after visiting it first time few months earlier. Malu is an hairdresser and she is fantastic worker. I always prefer her for hair cuts but all the employees here are superb. Keep it up
Great people!
Got a good cut from kelsie
I had an amazing experience. The haircut turned to much better than my imagination. The price is also very reasonable, just about that of other barbers, but the services they provide are worth much more. Great job????
I was able to get in and out very quickly, which was exactly what I wanted.
Best place in the OC I've gone to for a hot shave and a cut. My hair dresser Kaitlyn was amazing, she was a wizard with a straight blade.
Alicia helped me! Great cut! Really great to talk to as well! 100% recommend. Will return again soon!
Awesome job by Telea, business is abit on the pricier side but overall very happy with service and cut!!!
It was great experience. Staff was nice and the person who did my haircut "Daniel" he was awesome. He is great at his job ... Thank you
I got to take my one and a half yr. old girl with me and my two boyz for her first hair cut. I really appreciated that they stepped up and cut my girls hair. As it's a barber shop not a salon and they were so great with her. What a memorable time for me. Thank you girls/guys @ Tommy G's.
I will not let my husband get a hair cut here EVER AGAIN! The lady with all the tattoos, was trying to hang her barely chest in his face and touching him in any way she deemed fit while washing his hair. She was very overly touchy with him and I felt as a hairdresser she was wildly inappropriately dressed. He asked for a specific hair cut and she gave him a faux hawk. Which if she knows anything about British soldiers they don’t have faux hawks! We immediately went home and got a friend to come over and blend his hair. I was absolutely disgusted by this woman! My 12 year old son got a hair cut, finger width by a lovely young lady with red hair, and I liked it. But our whole experience is based on this one girls demenor. And unprofessional approach to my husbands hair cut.
Both my boys now go to Tommy Guns for their hair needs. My five year old goes for a buzz cut and design buzzed in and my 3 year old they use scissors the whole time so he is comfortable the cartoons while they get their cuts and a juicebox afterwards is an added bonus. Haircuts arent a struggle like they used to be and the staff is great with kids !!
A joke save your hard earned money and go to a salon or proper barber shop
Was told there was a 45 min wait, I grabbed a coffee and waited 1:45 before I gave up and looked elsewhere.
The idea is great, the atmosphere is fantastic and the location is amazing! I only think that the receptionist should be more helpful and guideful with new customers and specialy to be patient... might come back.
Very friendly staff and very efficient with time. I always leave happy and earlier than I had expected. Great job.
Best spot for a cut in town!
Ive actually never been here, My friends say its great though so You guys got that going
I got a haircut at this location couple of weeks back. I had a wonderful experience and got a perfect haircut. I will highly recommend this place for the services they provide.
When I went to get my haircut here I booked an appointment through the Phone for 1:45pm and arrived exactly at that time. I was greeted and asked if I wanted a drink. I didn't request anyone specifically. After the hair dresser took me to my seat. I told her to make the sides a 6.5, leave the front of the top and take a little of the back of the top. When she started she started talking to the two hair dressers beside her. She kept talking to them and didn't even focus on what she was doing to my hair. I ended up having lots of hair taken off and the sides were uneven one being 5 and the other being 6. When she added product to my hair she didn't know what she was doing with it, she left one big glob of it in one spot and nothing anywhere else. If you want someone to cut your hair make sure they pay attention to it.
Matt did an awesome job at walking me through beard oil and moustache wax. Gave me really good tips on grooming and beard maintenance. Would recommend that place to any man who truly values his beard!
I have been cutting my own hair for 15 years, it was nice. My wife said I looked younger. Good experience.
First time here and to be honest- the price I paid for a simple haircut was slightly outrageous. No special treatment (I believe one of the treatments with shampoo/conditioner + scalp massage?) Cut quality was ok, but again, for the price paid- I expected alot more care and quality.
I've checked in online with a wait time of approximately 1hr34mins. Arrived at shop 45 minutes later to be told I was second last in line with a wait time of approximately 2hr30mins. Online check-in needs to be overhauled, as it doesn't even have a way to confirm you've been checked in, and it's not accurate. Would also be nice to be able to see the waiting list online that is posted in store.
They do a terrific job and vary affordable
The entire staff and environment were tremendously friendly, professional, going above and went above and beyond expectations.Nicole and Tatiana were there to assist me and they were flawless.
My favourite place to get a good shave. The whole experience is great and the barbers always do a great job.
Great place to get a haircut. Very friendly stylist, very friendly receptionist and I was impressed with the haircut and beard trim. And the ladies never ate my popcorn! ????
Great place and amazing service. my son was very happy with his haircut and will definitely come again..
Fast, efficient and got a great cut! Was able to get in the same day.
I got the best haircut I've ever had! Thanks Tiff R.!
Great service.
Staff is always awesome. Only place i go.
Great place to relax and get your hair done right. Come for the haircut, stay for the scalp massage.
Had a couple bad expieriences at other Tommy gun locations ... The medicine hat location nailed it . Changed my outlook
My 5 yr old grandson needed a haircut. We were driving thru Vernon and decided it was a good time to do this. I called and was able to get in within half an hour, awesome. My grandson was stoked when he walked in here. Staff was so friendly and able to deal with my grandson lol. They gave him a complimentary juice box. He watched tv in the mirror. Rates were reasonable and I'll be bringing him here next haircut. I'll drive the 2 hours for him. I highly recommend coming here.
A good trim for a great price!
I booked online for the first time and made a mistake, when I went in to check in they didn't have my appointment booked so the woman at the front helped me sort it out, she was very patient, kind and helpful. I was able to get in for a cut about 20 minutes later. The hairdresser was awesome, I've been doing my hair the same way for about 15 years and was pretty tired of it, I told her I trusted her and she could cut it how she wanted and it turned out amazing!! Even made it look like I had more hair than I do haha I got tons of compliments on the new hairstyle since everyone was so used to the way I've always had it. I will absolutely be returning to get it cleaned up weekly.
I read reviews and when I came in I asked to see Mel because of all her great reviews. And they were right, I like what she did with my hair. Exactly what I wanted/needed! She knows what you mean and listens to what you want. Definitely will go back to her
Always happy with the results, Kelsie is amazing!!!
Okay
I was one of the first people to be here when they reopened and it was a good experience. Overall the hairdresser did a great job to do what I had requested so no complaints. I would definitely come back after having a positive experience getting my haircut.
Awesome barbers. Prices worth every penny
First few times to this location I had hit and miss cuts. Its hard for me to just let anyone cut my hair but this it is kinda how the business model works at Tommy Guns.
Fantastic haircut. It's a amazing experience
Absolutely Awesome!!!
Relly bad.
Great cuts and cool atmosphere..high prices though
Took my 3 year old son to get his first haircut and the man who cut my sons hair was so great with him, very sweet and explained everything and made it fun for him, I really appreciated it and was shocked he sat still the entire time and was so relaxed that he was nodding off by the end. The haircut was cute and exactly what I asked for, he was very throurough and patient and took his time! Will for sure come back and now my husband wants to get haircuts there now too! Thanks!
Book in with Mo! The past 18 months I've tried every barber in Victoria - From the $10 cheapo cuts to that fancy ass place on Blanchard that charges you $55 to have some untrained hipster spend 15 minutes hacking away. Anyway, Brothers on Fort and Tommy Guns have always done an OK job...but just OK...until today. Mo is the best barber I have seen in Victoria - even if you are put off by Tommy Guns due to it been a chain - this guy is amazing! He probably won't be there long as I guess other places will try and poach him, so get in fast. Hopefully I have now found MY barber and can just follow him to wherever he goes :) If by any chance TG read this, then you have a real gem there, keep him!
The wait was about 10 minutes after I received the text that I was “up now” for my haircut, other than that everything was good.
Thought I’d save time and logged in online and when I arrived, had only 5 minute wait on screen. Half hour later that was bumped several times eventually landing on 23 minutes (more). Asked at desk and was told it was my fault for not checking in properly even though my name was clearly on the display screen. When I was told that I left and won’t be returning. Not good customer relations at any service business.
Always 5 stars. Heather is a Rockstar and makes me look *literally* as good as I can possibly look (aside from a diet and exercise) They'll make you handsome for under 40 bucks. Money well spent.
They always soo nice nd accomidaying I go here with my son he is 6 and they are the only place he will sit still for
Service with a smile great job thank you!!
Agnes is the best! ????
Meticulous time taken to create a perfect Haircut and Beard Trim. I received superior value for the Service given, and passed on the difference of what I thought the price would be in a tip to Cristy. Thank You.
Excelent experience, no doubt I'll come back
Best men's haircut in Kitchener
Great service and a nice cut.
My Stylist Sunyoung is wonderful, she is always friendly & smiling and she cuts my hair perfect every time! The rest of the staff is always friendly and a pleasure to deal with as well!
I’ve never had a better experience, all the girls are so nice and friendly, fun, and welcoming. My haircut and shave were 100% on point.
Derek OMG! You blew my mind. You are very much of a perfectionist and I simply love the art and the craft you have in your job. I have heard really good reviews of this store from my friends, each and everyone have their unique style. God Bless y’ll. Take care and see you soon.
Tommy Guns was able to get me in right away. Ashlee was awesome. Had great conversation (I’m normally a silent client) and did a great job on the haircut.
Been coming here for my monthly haircut for the past 5 months. Today I had Tia cut my hair and she has given me the best haircut/experience ever. Would go back for Tia to do my hair again
I love my hair !
Excellent, price is reasonbale to other mens spots. Great service. Only downside being only 1 spot to wait.
Had a great first experience here. Brought my toddler and they were extremely accommodating. Angela was the best, we'll def be back!
Only place I get my hair cut. Consistent customer service. Have only had one or two times where I didn't get EXACTLY what I wanted.
Good service, fast too. The hairstylist cut my hair exactly how I wanted plus there's free drinks! Would definitely recommend this place.
Very nice people, great service and, the most important - excellent haircuts!
I've been going for 4years straight now I am more than satisfied each time ❤️
Fantastic staff from reception to my amazing stylist, Wendy. Always receive a quality cut, very sensitive to my needs, and takes the time to get to know me. Can’t rate them high enough.
After making an appointment which was an hour wait- which I thought was long for a men's shave. I returned to be informed it was another 35 minute wait because 'a girl went on break'. That's cool and she probably deserved a break but unfortunately it threw a wrench in my day. No haircut and late for an appointment. Very poor service. I was offered $5 off- a free haircut maybe but $5 for wasting my time!? Won't be back tommy.
Really poor service, arrived 3 hours before close and apparently there was only 1 person cutting hair and they were on lunch and "booked until close". But when I try to make an appointment for the morning all of a sudden you can't make appointments. Second time I've had a poor experience, highly recommend going ANYWHERE else. My first visit was an alright experience, a bit of a wait but everyone was friendly enough. That was around when they opened, since then it seems to have become worse.
Great experience, Ada is a gem. Thank you!
Awesome
Amazing atmosphere and friendly service with extremely talented artist.
The staff there was super nice and my haircut turned out amazing.
Friendly and great service. Got a good haircut, she didn't rush.
Kaitlyn at the Larry Uteck location is an absolute gem if you want a comfortable and great hair cut experience. She was extremely courteous and easy to have a conversation with. She cut my hair exactly how I wanted it and even gave me some suggestions on how to have my hair cut. I would highly recommend Kaitlyn at the Larry Uteck location.
$35.00 for a rushed and incomplete haircut. After asking my barber “could I go a little shorter on the sides” she replied saying “oh... uh... I kinda thought the haircut was -over-“. I was left with an extremely uneven and funny looking cut. The owner replied to my original complaint email, but then ghosted me before following through with any kind of compensation. Steer clear of this place. There are FAR better options in Chilliwack
A good find! The friendly staff happily accommodated us two walk-ins, even at the end of the day. Clean, fast, hospitable and they have lots of products and gifts to browse while you wait. Note: they are not equipped to cut long hair unfortunately.
My little man loves going there. He is 9 and books his own appointments on the app. They are always super nice to my son which is why we keep going back.
Geraldine is amazing
Too expensive. Too much hype.
This is no Barbour shop, more like a men's salon Prices are crazy! I have never played so much for a low quality hair cut, this place doesn't use Barbour's clippers or a straight edge I'll be going back to a REAL Barbour shop where appointments are not needed and a high quality hair cut costs $15 dollars This place is literally a joke, I can't believe the name has Barbour in it!!!! Don't waist your money here!!!!
This is the most expensive haircut that I’ve paid for but it’s 100% worth the money! …
This is the second time I've had my haircut at this location since I've moved to the area. Both times I received professional, top-notch service at a very affordable price. Haircut looks and feels great and I will continue to use their services. If you're in the area, I highly recommend them.
They guys are awesome highly recommend for a quality haircut.
Ya Mimi is the only person I get to cut my hair now too. I have a friend who is a barber and I’m like no one is touching my hair except for Mimi. The manager at grand view corners and alll the staff are very friendly. When I call they even recognize my number and answer with my name. Top notch service and haircuts. ????????
Most places charge around 22 dollars for a haircut that leaves me covered in hair before I have to go somewhere. For an extra 8 I get a scalp massage and they wash my hair after the cut so im not all prickly, Id say its a worth it add on.
The workmanship is fine but the bed side manner is wretched. My husband was called after being put on the waiting list tonight. We didn't hear the phone call. When we got to the barber shop with our 3 yr old we were met with an abrupt and Rude customer experience. The receptionist needs to understand she is the face of the company and everyone that comes in has an experience with her. I work to hard for my money and it would take a lot for us to return. Very disrespected and over all would never go back.
great place but$$$
I haven’t been to the one here in Brandon, but was working out in Saskatoon last year and went to the one there. The barber was great and my cut came out the way I wanted it. She said that the owners who owned the Tommy Guns in Saskatoon owned the one here in Brandon. I will sure be returning to the brand and getting my next cut to the location here in Brandon.
This was the first time that I've been here...and I really think they have strong and mad skills cutting hair..love this place
A fantastic experience! I've been getting my hair cut here for the last few months, and every time I come in it's always a wonderful atmosphere to walk into... Teagan has been cutting my hair this entire time and I have nothing but amazing things to say about her, her ability to cut hair, and how incredibly personable she is! Would DEFINITELY recommend!
It was very easy to book my hair cut appointment on Tommy Gun app, so I could know when to go inside. The barber was easy to talk with and gave me a nice looking cut as I wanted. So relaxing. (Had to laugh at my co-worker’s home hair cut today that missed a “patch” in the back; so glad for Tommy Guns and my cut.)
Very happy with the haircut they did for my two year old son. The lady was friendly, did a good job and was quick. This was great for us since getting a two year old to sit for a haircut is challenging so doing it quickly while making it look great is terrific. Have already recommended them to a friend and would recommend them to anyone wanting a quality haircut at an affordable price.
Fantastic barbershop. I realized my haircut wasn't everything I was hoping for, and they gladly helped me fix it up the way I really wanted it. Amazing service!
First time there. Exceeded my expectations. My barber Matt was very professional. You could tell he took pride in his profession and did an excellent job. Super impressed. Highly recommend. It was a very cool experience.
Nice staff, nice experience, would recommend 100%
Difficult to get the same haircut - as staff seems to change out
Okay so that location in Hillside mall is so f****** annoying, you can't call and make appointments because it's exclusively walk in so I walked in made an appointment and told it would be a 45 minute wait, so I said I would go to the bank and come back they said they would send me a 10-minute text reminder and I would come in after receiving that text. never got that text and went back assuming that I would be next and seeing the stylist I requested was just finishing up and almost free. The receptionist told me that I missed my appointment (I was never given a time) and now have to wait until the next group finished. Screw that. It's 530pm and I'm celebrating my birthday tonight, poor service ruined plans.
Not sure why this place has any bad reviews, my experience was great. Haircut was on point, front desk girl was very nice. Sue-Anne was very friendly when cutting my hair and I would definitely go again. Recommending all 2 of my friends here when they need a fresh cut.
Service was great as always. Staff is always friendly and outgoing! This is the only place I go weather it's a trim, hair cut and style, or a hotshave! You'll never be disappointed!
It was quick and easy and the girls did a great job with my two little boys.
Barbers are always nice and your hair is always well done!
Always have a good experience here and Alicia did a spectacular job this most recent time I went. The only barber shop I’ll go to.
Teddy was astonishing. He blew past my expectation in service and execution. He’s straight razor skills are out of this world! Will be back again soon!
Best haircut I've ever got lol, Really nice ladies too. I'm definitely going back! ❤
Amazing place for a man to relax and get his hair done
Great experience.
Very friendly staff. I really like that there are drinks on hand when you wait. Nice and clean and worth the visit
First time I came here was ok. The cut wasn’t that good (skin fade with noticeably bad blending and uneven length cuts on top) but the scalp massage was a nice treat. Tried booking again last night to give a second chance around 6:00 PM using the online system, and it said there was a 100 minute wait. That was fine. I waited and left my house at 7:30 since I hadn’t received a text yet to arrive at the shop around 8 I assumed that I would get one on the way or shortly after arriving. I never received any text message or email confirming my appointment time as if I never made it in the first place. Based on what I’ve experienced, this is a 1 star barber shop. I was hoping the hype would be real, but this is not the place to go.
Professional, knowledgeable, friendly staff. Excellent service! Will definitely be returning :-)
Well in order to get the 5* you'll need to get people with full experience so i dont have to wait till one that has all the skill and experience to cut and shave, 2nd i know you guy have to make money but maybe dont charge $70 for a haircut. Instead of have 100% positive revenue maybe try to please your customers then once you've done that, then go back to charging the customer an arm and a leg. I feel you're going to listen to this and ignore it, but well see in the future times to come on how much you've improved. Good luck
Save your money.I wanted to go to a legit barber shop.Although the female staff was nice I was surprised to see all females most likely fresh out of comunity college and no actual male Barbers.I specifically said all I wanted was a trim and the lady gave me a military looking cut that was basically a full head shave.It was hideous.Then offered to shave my neck for an additional 10$.Ive never been to a place that didnt shave the 8 hairs on my neck for free with a razor.10$ extra are you kidding me? You must be paying for the fancy chairs you sit it because if I wouod of paod 45$ for what they did to my head I would of lost it.You can get a much better cut for half the price anywhere else.This place is not good.
I got the pleasure of having Maria help me cut and style my hair. She was sweet and informative and my hair turned out great! Thank you very much!
Mimi is the best stylist I have ever had. She is consistent and is a complete pleasure to deal with. Tommy Guns is lucky to have her. I have gone to other TG's and been unhappy with the cut. Mimi is always offers upgrades and sometimes I will get a clean cut because she has suggested it and I have the time. I work in the service industry and if I had a Mimi working for me I would do all I could to make her happy. Thanks Rob Fletcher
Great service! My son's hair was perfect.
Second time booking online through their check in systems and both times it went through, to only realize when I got to the place that I'm not even on the list. The front desk assistant couldn't care less.
My son loves getting his hair cut here.
My son didn't know what he wanted but with a few questions the barber was able to make a game plan for a style. It was styled, and suited him. Would definitely return.
Terrible service
Friendly service. The person who did my haircut, J.M. was really good and I would definitely recommend this place.
I’ve had nothing but good experiences here. I really enjoy interacting with the staff. Not just a great haircut, a good experience overall.
Great haircut every time.
Good value for the $$s
I was very happy with the cut I received. I definitely recommend Tommy Gun's.
The online check-in is great. I didn't need to book an appointment days in advance, or wait around for an hour like most walk-ins.
Pretty good barber ???? Men's haircut was $27 I believe, buy 12 get the 13th free stamp card. Lots of products and swag to buy. They gave me a complimentary water while I waited for my boyfriend to get his hair done. She cut a bit shorter than he would have liked bit it'll grow back quickly. Also I was able to bring my dog in whole I waited!
Great staff, great atmosphere. Did a great job on hubby's hair! Took the time, and didn't try to rush us out the door!
If I could give zero stars I would. I am not sure the training the staff go through, but the contrast of talent is enormous. You can get a good cut, but the risks are high of getting a horrible one. Too many bad cuts, never going back.
Always go here for my haircut. Staff are really professional and have always had a good experience. I've rarely gotten the same barber more than once, but I've never received a disappointing haircut. Highly recommend.
This one star goes to the hairdresser who cut my hair today. Terrible haircut and service!
Perfect place to get a haircut in Saskatoon. Very friendly staff and price really reasonable.
5 Star Fade/ Brow clean up by Liana. I went in looking like a bush man and left looking like... less of a bush man. Will definitely be returning.
Really clean quick and professional
Very friendly and professional, they do take great care in keeping the place sanitized and safe for everyone. Thanks Victor for today's haircut, 10/10 for the service given
Look no further. Best cuts and best experience in the city
Reception is nice here but I've tried 3 hairdressers so far, two of them left uneven sides and missed parts. Only one so far left me satisfied.
Friendly and talented barbers. Nice amenities.
Good service, friendly staff
I attempted to get a haircut but I kept getting push back further and further. Not exactly good customer service.
The barbers are very nice and they understand how to give feminine shape to a very short style. Both my younger girls and my boys also myself prefer to get cut and styled here! Price is good too
The woman who cut my hair not only knew exactly what I wanted, but also helped reassure me about a certain thing I was self conscious about. Also told me about pomade which I now love. Amazing service. Will definitely come back again.
ITS SO GOOD NEVER LOOKED HOTTER.
I love taking my son to Tommy Guns. He’s a tough lil customer and is very resistant to barbershops. However, the staff at Tommy’s manage him brilliantly. Very grateful.
The ambience is great. I was told my wait time would be 45 minutes but it was lesser than that, and most importantly I got the best haircut I have ever had in my 4 months stay in Canada.
Thank you Yvonne for the haircut! I will be back for you.
Rochelle is always fantastic with our boys! They love going in to see her.
The staff are so friendly and welcoming. I had a great cut. Thank"s to Vilma. I hope I got her name right. I will be coming back here 100%. Highly recommend checking this spot out .
Complementary pop and juice, great atmosphere. Got my haircut and got what I wanted. Soon I'll go for a shave. I had one at the Guildford location and loved it.
Nice relaxing cut
Very nice cut and friendly staff. Will go again. Melanie was very nice and did an excellent job.
It's a great barber shop. Simple yet elegant. Super fast service and a very professional staff
Overall it’s a wonderful establishment! My go-to barber and hair stylist Nicole Ellis is why I’ve been a customer at TG’s over the past two years! She’s wonderfully proficient and professional! If you’re in Medicine Hat and need a new stylist to cut your hair and trim your beard, look no further than Nicole E at Tommy Guns!
Excellent and professional service.
The shave and a haircut, their two bits. Lol !!!
Great service and good price, relaxed environment
Not bad
Quick and convenient
The hairdresser gave a good cut, so I gave it 2 stars, but the service wasn't great. Didn't get any of the "extras" that are advertised and had to wait for 15 mins to get a chair after my appointment was supposed to start. For the price, it's nuts to go here. I only went here because my barber was closed, but I'll wait for him next time. He cuts my hair just fine, but he does it for half the price on time.
I went in for the first time today to get a hot shave and a hair cut. I had some of the best service I've ever experienced from a barbershop. I will absolutely be coming back from now on! Definitely recommend this place to anyone who wants the best service in the industry!
Very great experience
Good professional service. I don't like to talk too much and Tien respected that. Great place to get your head shaved. ????
So nice to be back in the Maritimes. Awesome service and very welcoming.
Courtney was excellent! She cut exactly as I asked and even gave me some styling tips and product recommendations. As someone new in town, I will be returning to Tommy Gun's every time I need a new cut. See you in 6 weeks!
Victoria is an absolute treat to deal with as is Michelle, the receptionist. The environment has a phenomenal feel to it. When I leave I feel more like it was a therapy session than a haircut. Victoria’s attention to detail and what I want is par none. Definitely my new favourite barber shop to go to. Hands down.
My kids love getting their hair cut here.
Love it. Went for my second time and it was amazing! Funny staff that actually keep you entertained throughout and that know what they are doing!!!! I would reccomend to all if you wanna try them out! They do so much for a fair price!
Kelsie is a rockstar
Having a crappy day? Treat yourself to a haircut and make sure you ask for Talkative Heather!! She's a riot! "Bears, Beets.....Battlestar Galactica"
The barber made you feel comfortable and did well to get you the haircut that you want. Conversation was good and all in all was a great experience and relaxing as well. They definitely work well and make you want to come back again. Deserves more 5 star reviews! :)
Absolutely no wait time. Stylist that understood my needs. Very attentive, polite and intelligent. Stylist had skills and abilities to do the job quickly but very well.
They do great cuts. Just call ahead to book.
From checking in, to the design of the barber shop, Tommy Gun's is a postive experience. I and my three boys return time after time for our haircuts and a hot shave for me.The staff at the Hillside location are always really friendly and remember us by name.We are always well taken care of and the staffs attention to detail is always spot on.They are knowledgable and really listen to what my young sons ask for in regards to the look of their hair.We also have a fantastic experience and really enjoy the complimentary beverage at the end.Thank you to the all the staff especially Helen, who is always a bright ray of sunshine and makes a real effort to build a relationship with her clients.Well Done Tommy Gun's Hillside!Sean Lillis
Waited a long time, they buzzed my husband's hair instead is using scissors, and they buzzed off big patch of hair behind the ears. I wasn't impressed and neither was he.
I went for a cut after not having one for a couple years, my hair was long and a mess, April took on the challenge and exceeded my expectations, not only that but she was easy to converse with and very professional, best haircut experience I’ve had, go see April, she’s great at what she does!
Best shave and beard trim in town.
This was my first time here and it was one of best haircuts I ever had. I was attended by Grace and she was amazing. She took good care and made sure my hair looks great. Pricing is worth the service. Will definitely come back.
I brought my nervous teen in and the staff were amazing! Highly recommend!
I have been very pleased with the mature professional women there. The pampering is so great, I purposely don't shave for a few days. It's well worth the money.
I've came here for the past year since moving to Chilliwack for my haircuts and I've always left happy ! Great staff and an owner that cares, I'd recommend this place every time.
I took my little brother there" we did our booking online (unfortunately we waited quite a while). Although the wait the lady who cut my brothers hair (who is 11) took her time and talked to him. He said it was a very friendly experience.
My experience at Tommy Guns was excellent. Very friendly staff and a great cut! Affordable as well.
I've had my hair cut here for the past six years, staff is always friendly and I'm always satisfied with my cuts.
Better cut than expected. When all the barbers are booked up, as they seem to often be in Vernon, this is a good alternative. Very "man" focused, TV in the mirror, tablets to use while you wait, check-in on a tablet...
It was my first time visiting Tommy Gun's and I had a very pleasant experience from start to finish. I barely had to wait and it seemed like they had a very efficient check-in system. You're also offered a complimentary beverage while you wait. Nicky was the first available barber and was super nice and personable. She was easy to talk to, attentive to what type of style i wanted, and was very capable in cutting my hair. As I have thicker asian hair, i've found that it can be hit and miss when I try different barbers/stylists. I was very happy with my cut and will definitely be going back. Other important things to note, the place was very clean and well organized. My cut was $31, which is not exactly cheap, nor expensive, but given you get a shampoo and scalp massage as well, I believe it's good value for a first class experience.
Wait time is ridiculous. My appointment was 2 hours later. Then they call me 45 mins before my appointment telling me they're ready for me. I get there and they tell me I have to wait now. Not enough girls working, and the manager was rude.
Give this one a miss - Have used Tommy Guns for a couple of years. They are a busy shop and it takes it is a two and half hour wait or longer in our case. Our last appointment we were killing time because it was longer than expected and they bumped us after being 5 minutes late. They're haircuts are moderately priced and but with mixed results - haircuts are rushed and hit and miss (one of kids ended up with a bald spot). Have been a loyal customer but will be looking for a new hair cutting place for my boys in the future.
Great service, more personalized than the other quick barber shops in town. The complementary old fashioned bottle of Coke or Ginger Ale was a refreshing bonus! Will definitely go back????????
Very good quality haircut
Good place to get your hair cut, it would be nice to be able to reserve a time and barber by phone, but overall a good experience
I have always been impressed with the haircuts I get here, and it is a great location!
My husband went there last week with three different photos of the hair style he's had for the last 2 years, we just moved here so he choose this place to go. He hasn't had a hair cut for awhile so it was really long and wears a longish hairstyle but it was really grown out. Whoever cut his hair literally gave him a military cut!!!! It's the worst cut he has had in over two years!!!!!! I couldn't believe it when he got home! I just looked at him and said ; What did she do to your head?!?!?! I hope you didn't pay for that!!!! This was after showing her the pictures and having a ton of hair to style. She literally shaved his head and left long hair on the top it's uneven on the sides he can't even style it, there is no style! This person certainly did not know how to style men's hair! Terrible! Absolutely terrible! He will NOT be returning! I hope they have better hair dressers then the one he saw that day. For men that keep hairstyles I don't recommend but if you just keep your head shaved this is the place for you!
Top notch service.
A bit pricey
I had the best experience today at the Stonebridge location in Saskatoon, SK. The barber I had took great care in to making sure he perfected everything throughout my haircut and beard trim. This is what I expect from a barber, and if every experience was this great it was definitely worth my time and money. I highly recommend Mustapha as a very professional and talented barber.
Very friendly and professional staff. Appointments are served on time almost every time.
Tommy Gun’s employees never fail to make their customers look the best, while ensuring an amazing, friendly environment!
My 4 yr old had his hair cut by Kim. We wanted to keep the length he had and so she trimmed as per our request and clean up the back and sides. We're quite pleased with her work and my son was content the entire process. Will definitely go back.
I checked in online, and received a text that my service was ready. I did come a bit(10mins) late due to traffic, but upon arriving i was not called in even after 40 minutes of waiting, with three other people coming in later than me and got called in before me. And when I asked why they said they weren't ready for me despite the text confirmation. Really sad i really liked my first experience here with a great haircut and appropriate timing with check in but this was just bad service.
Friendly staff, good atmosphere, and I love my hair cut! I definitely recommend it.
I went here maybe a month ago and was wanting to write this review since my visit. I was very happy with my haircut and clean shave. I’m someone who has tried about 7-10 different barber shops till now, but was never really fully happy or satisfied with my cut. However, Elishka (hopefully that’s how it’s spelled) is great! She is very polite and fast yet proper in her work, usually when people pick up too much speed their work tends to get sloppy which is not the case with her. One of the best haircuts that I have actually been fully satisfied with in years! I’ve gone to other much hyped of places (not calling any names here) with just average haircuts, but Elishka’s work surpassed the average. I will definitely be coming here next time if I am able to get a hold of Elishka again. 5/5* for the experience and cut delivered. ????
I got a Haircut with Jocelyn, It was really nice and chilly. Price, Products and services are great. Will back soon.
Such great service. I had the same cut for 35 years. Now I look modern and not like a 48 year old trying to look young :)
The girls that cut my boys' hair were friendly and very skilled! The atmosphere and shop was very clean and inviting. Will always return!
We took our three year old and one year old in for their first haircuts and everyone was great! We went early in the morning so it was not too busy.
Very wonderful atmosphere. Lovely people and great barbers. My son loves coming to see Pato
I loved how personable my barber was. Blake was able to explain what they were doing to my hair, and asked for my input the whole way. Could not have asked for a better experience. I have been going to this Tommy Guns for year now, and it was wonderful to see Blake with their own chair. I will be going back, specifically for Blake from now on. Well done.
Staff at this location are super friendly and everytime I've enjoyed the cut or shave.
This was the first time I've been to Tommy Gun's and I was extremely pleased. Paula did a great job. This was also the first time I had a hot shave. I was completely relaxed. I felt great when I left. They not only offered coffee and pop to me they also offered it to my wife who was waiting upstairs. Friendly helpful people.
I've been going to the south common location for a year now, staff was always friendly. Don't know what changed was rudely interrupted when I went to use the computer to put my name into the system for a cut and shave... To be told that they no longer do walk in and I have to book my appointment on an app. When I asked politely when this changed she retorted with "we've always been like this, we are fully booked so come back another day" I'm sorry but this left a very bad taste in my mouth I will no longer be using Tommy guns for my hair cuts or shaves.
Honestly been coming here for years! Usually always amazing at there jobs, do unreal work! However I just had my hair cut done about 10 minutes ago, sadly by Christina or Kristina however you spell her name. Let me start from the beginning from when I walked into the establishment. I was not greeted by the gentleman when I walked into the door he actually just stood there and stared at me and then I carried on to say I had an appointment with Christina. He said ok what’s your name. I proceeded to let him know he then told me to have a seat to which before I got there Christina came out and took me over to her chair for my haircut. I asked where I could hang my jacket she pointed in a direction to which I said around the corner and she said no just right there and kept pointing. My fault I didn’t realize the hangers were on plastic dividers. I carry on to sit down and Christina just stares at me for a matter of 6-8 seconds in silence so I proceeded to tell her what type of hair cut I’d like and she said ok. I tried to make small talk with her throughout the haircut however she seemed none the least interested in what I was asking or to ask me any questions. I thought she may of been nervous or tired and I figured I would try and enlighten her day with a conversation. Sadly she is not the talking or cheerful type. The start of the cut begins with her folding my hair over my eyes for almost three quarters of the hair cut! In a way this wasn’t so bad as she failed to brush my face off of the clippings of hair till the very end! None the least we carry onto the wash of the haircut and Christina had cold water turned on for my haircut.(which is actually better for your hair!) none the least not comfortable in winter. there was zero scalp massage it was just slapped shampoo and conditioner in and carry on action with Christina. What I was impressed with is she followed proper technique for drying my hair with a towel which I haven’t seen anyone else do here yet. So there’s something she has to be proud of. Carrying on we continued on with cutting the top half of my hair after the wash off. Brushed my face off finally, with a rolled towel... (A rolled towel!?) and continues on to out product in my hair. I asked if we’re still doing the hard part after she styled my hair and she said yes. She continues on to pull out her razor again re trim the sides of my head and then pulls out the buzz cutter and does the hard part. Pulls the cover off me and I said thanks and she said you’re welcome. Doesn’t show me the back of my hair or anything doesn’t ask how I like it none of that happened zero customer service there. So I figured the gentleman at the front would of asked maybe things have changed! However how could I know if I like the haircut if I can’t see the full thing. And he hands me the bill I proceed to pay I asked how long he’s worked here he tells me 3 months. I asked if he liked it he said it’s ok. And then I proceed to tip Christina poorly for 5 dollars I usually tip upwards of 100-110% but the haircut was so bad it wasn’t worth it. Anyways I hand the thing back he doesn’t say a thing and I walk out. Overall Tommy Guns Prince of whales must of either had the B team on today or there going downhill none the least things need to change and the owner needs to make changes to keep people coming back into the door.
Good haircut but the prices are quite high
I don't normally write reviews but I have to say my son and I were extremely happy with the service we received last night. Very simple - I used the check-in app, arrived a few minutes before my appointment and received an excellent haircut, beard trim and hot towel shave from Victoria. I'm not sure of the lady who cut my son's hair but he also received excellent service. We will definitely return in a few weeks.
Dissapointed. I showed the barber the picture of the hairstyle I wanted. The gave me a completely different one and I hated it. The barber said that It was tough to get the hair style that I asked for after the cutting of hair was finished. Gonna try a different place from now on.
I’ve been here twice; 1st time with Jocelyn 2nd time with Abdul. They were both amazing!
I had never been to Tommy Guns before but I will definitely go there again, especially the Langley location. The staff were very pleasant and Ron did a fantastic job on cutting my hair, one of the best cuts that I have received. The massage at the end and the trimming of my eyebrows was something that I’ve never received before. Thank you Tommy Guns Willowbrook.
I got my first haircut there on July 3, 2021. Everything was super good (Courtesy, Queue Management, cleanliness) except a haircut. One side cut more than the other side, small hair on the neck after cut left unattended, very difficult to comb after I took a shower at home, Rough & poor haircut quality.
nice clean modern facility huge tvs even tv's in the mirrors super friendly staff and my stylist (lovely) was excellent .
nice clean modern facility huge tvs even tv's in the mirrors super friendly staff and my stylist (lovely) was excellent .
today was my first time at Tommy Guns...I was referred by a friend to ask for TJ...TJ was professional...courteous and so good at what she does....she made me feel at ease and did an amazing job...so great for once to get what you pay for....sorry....get more than you pay for....thank you TJ...not the last time you will see my big bald head:)
Came in with long hair, they cut it and made it look good
Was told a 3hr wait when appointment was booked online. I tried calling many times to confirm wait time was still the same, but no answer. Drove the near hr trip to Winnipeg. Once I get to St. Vital mall I call again and now the wait time was pushed to over 5hrs. Thanks for the heads up guys! ????
Hospitable, good with kids.
They were friendly and talkative and very well knowledgeable
Tommy's has moved up to become my regular barber shop. I love the online check-in and they are handling Covid well. and the crew cutting hair actually listens to what you want done. A bit more expensive than some others but worth it.
One of the best places to get a hair cut
Service is usually pretty good... depending on who you get. There has been quite a few times I've went in and got someone who barely speaks english and doesn't listen to how I want my hair cut.
Rebekah was fantastic, very informative and helpful. She explained to me how certain products and tools worked and how to achieve the best hair I can. Would definitely come back to see her :)
Great ambiance but it pretty much ends there. Called and tried to book an appt....but they said they don’t do that and we had to use the app. Downloaded the app, the app gave us a time , they called 20 minutes before and said it was just approximate and we needed to be available 45 minutes before the time slot. Then when we arrived (5 minutes before the scheduled time) they said another 10 minutes. When we came back they said another 20. So... essentially the app serves no purpose and this venue is suitable for someone who has a few Hours to sit in a chair and wait. It’s essentially a better looking firstChoice/Super clips but more expensive, nicer layout and less efficient.
Highly recommend
It's like a spa for your head. Free drinks while you wait, and scalp massages with shampoo after your haircuts. It's a comfortable experience through and through. Highly recommend.
It’s just great. They have professional barbers and great interior. A place where you’d like to get your hair cut. The only thing that made me give 4 stars was the misinformation. In the description they told to do a good massage and stuff but they technically don’t. If you talk about everything else it’s just great… they got a happy customer for sure.
Great service very freindly
Best haircut in the West..awesome service and thanks...see you soon..
Nice people great cut
Just awesome.. ????
Speaking only as a mother who took her two year old in, I would not recommend this place for young kids. Pros: they have juice drinks and iPads for kids to play with Cons: they don't make appointments so you might be waiting a long time with your child. Mine has a 3-minute attention span. I called ahead and was told they could get us in right when we got there but we waited 45 minutes! Other big con, stylist was not used to cutting kid's hair. She started with the electric clipper then changed her mind and went to scissors. My boy's haircut was a disaster so they gave us an $8 discount (I think it should have been free). I'm sure this place is just fine for an adult but I don't recommend them for toddlers at all. Mostly because of the potentially long wait.
Fantastic service from stylist Alyssa! Will always choose Tommy Guns for their quality and consistency.
Cuts are great and exactly as asked for, but lately really poor time management in terms of estimates. I totally get that this is a first come first served, but when a staff member actually gives a time, waiting another 30 minutes is frustrating. I've been coming for four years, and been steadily getting worse. Will update this after a few more attempts.
Love it
Excellent service and talented stylists.
Love this place!
The BEST barbershop in town!!!! The place is convenient, located at the heart of Metro Town, you'll find this perfect place to have your hair cut and styled by their professional barbers/hairstylists. I highly recommend "Lim", he is a great guy, you can never go wrong with his over 10 years of skills in hair cutting and styling. Super and Highly recommended! 5 stars for his great skill and expertise, 5 stars to this perfect barbershop. Tommy Gun's Original Barbershop is my new home. and special thanks to their gorgeous front desk "Rihanna" :) such a lovely and accommodating FD, didn't expect that post service soda freebie :) Thank you so much guys! I will see you on my next visit.
I come here regularly. Never had a problem and always had a great experience. The staff is very friendly and there are some amazing hair stylists in there. The only downside is that when you have a great stylist, you don’t really know their schedule. I love to know when certain stylists hours are so I can book with them. Other then that, they do a great job and have amazing services.
Always a great experience highly recommend this place. I always get my hair done by Helen and she does a perfect Job each time.
Overly Priced, with spotty customer service. I am a regular here and keep on getting inconsistent service. One time they will qwash the hair, the other time time no. One time you get the scalp massage and the other time you have to ask for it. Only a few hairstylist are good. My Hairstylist is what brings me here, otherwise i would want to spend 32 $ here.
Barber took his time with my 2.5 year old to help settle nerves. He was kind and did a great job.
Nice place and friendly stuff. My man Aydin hooked me up with a killer hair cut.????????????
Easy to get in, awesome service, comfortable environment, best haircut I’ve had in a longtime!
Great place. Only downside is the waiting time to get a haircut. Other than that, I can't complain.
There is a staff person at Tommy Guns in Medicine Hat that deserves to recognized. Caitlin is just awesome. My son has never allowed for clippers or barely sat still for a cut. Caitlin went out of her way to make him comfortable and was extremely patient with him. Although dad got sprayed with a bottle a couple of times (I told him to do so) it was so worth it. Made my day and was so proud of my little guy and so impressed by Caitlin. You don’t get that type is service much anymore. I just went back recently for a shave and was lucky to get Caitlin again. Not only did she perform a great shave, she was very courteous, explained the process and made sure I was always comfortable. Tommy Guns is a great place for us Dads and dudes to go to especially with stylists like Caitlin!!
It's a nice and good place to shave.
I bought a shampoo (Nioxin 1) for $64 plus taxes on Saturday. Later I found out that the exact same shampoo and volume is only $31 at Walmart. I wanted to return it but the employee would not and wanted me to talk the manager. I talked to the manager and read their return policy off of their website. The website says I can return any product if I am not happy with it, even if I have used it. I had barely left the store, had not opened the shampoo and yet I cannot return it. I feel like I was ripped off. I suggested they at least price match the product and they refused. I definitely don't recommend them to anybody. I will never shop there again and I will share my experience as much as possible.
The receptionist was very friendly. Erica did an amazing job on my hair. I love it! My hair was extremely damaged from bleach. She gave me recommendations on what to add to my conditioner and I had purchased the leave in conditioner that she recommended for my hair. My hair feels new again. Thank you guys so much!
Great barber shop, they give exactly what you want. They will listen to anything you want, but the wait is a bit much, though they have tablets which you can spend your time on while waiting. They also have a free drinks refrigerator, which always helps. A bit overpriced, but that is fine with the entertainment and drinks they provide while waiting. Overall a great barber shop. I would highly recommend coming here if you need a great haircut, and aren't afraid to wait.
Nice and friendly staff! Love it!
The shop looks awesome, the hairdressers are subpar ...
Always a good place for a guy to go and relax for a bit of a treatment. I always add a service onto my usual haircut, just because it's always relaxing. Highly recommend
App doesn’t work properly waiting times are incorrect , went into the store to go on the waiting list and then got a text saying my spot was available in 1 minute so I walk over to the store and then the front desk person said it was still a 25 minute wait and that I shouldn’t have gotten that text message saying my spot was ready.... not impressed with their system at all. Wait times are ridiculously long just to get a hair cut. I have been waiting over an hour and a half.
Funny how this place paints itself as on old school barber when it's all fat middle aged Moms working here. Worst haircut for the most money ever. Do not get cut here it is literally not worth it.
We are so happy with this location because of Justine! Our two year old is so fussy with having his hair cut, but she is so patient and amazing with him. Going way out of her way to make him comfortable And the hair cuts she gives this squirmy guy are flawless. Thank you Justine, for making it such a great experience every time.
Multiple locations! Great stylists. This is the go to place for a men's barber style cut in Kelowna.
She was very kind and sweet and got compliments for haircut already ???? gratitude
The whole experience from start to finish is the best I've ever had. The staff are always great to deal with and I've never had a bad haircut here or at any Tommy Gun's location.
I don't remember her name but her fade was perfect
I got my haircut at this place and so far it has been my favorite. I barely change barbers so for now this will be my go to place for awhile. The best part was they washed my hair after the haircut and blow dried it. Almost all other places I have been to usually charge extra for this.
I've had good experiences at Tommy Guns. Abdul has cut my hair a couple of times now, and I've been very happy with the results. Looking forward to having him as my regular barber.
Awesome place Donna is a great hairstyle good Conversation and great haircut I’m thinking of stopping by more often
Haircuts have been inconsistent. Been here a few times already, and I get the same haircut everytime. 0 on the sizes and a little off the top. Would be nice if all barbers were proficient at fading/blending. Would make sense and it's a reasonable expectation because it's predominantly male customers that are coming in. Fading/blending proficiency should be at least a skill to have when working at TG. The fade/blend I got today was seemed decent from afar, didnt really notice the poor blending when I got home and looked in the mirror. The side of my scalp has distinct lines across and from the front you can easily tell that the hair doesnt transition smoothly, kinda protrudes. Going to have my buddy who cuts his own hair to fix it up for me tonight.
Favourite place to get a hair cut!!
I called ahead to book an appointment and after getting there I still had to wait 15 minutes (not a huge deal I wasn't in a hurry). Trying to explain how I wanted her to cut my hair was like talking to a brick wall, I even showed her a photo and she was still confused. Finally she said she couldn't cut my hair becuase I had lice. So went to a pharmacy where they diagnosed me with dried hair gel (which I tried to tell them). To say the least I will definitely not be coming back here
Very positive my son was thrilled with his haircut and has announced to anyone who would listen that the lady who did his hair was so kind that she gave him a juice box and lollipop. His hair looks fantastic too.
Best shop I've been to when it comes to a barbershop
Great place for a haircut, I take my 5yr old here all the time, never any tears, maybe because he gets a lollipop at the end, who knows?
The scalp massage while shampooing and conditioning my hair was relaxing and the hot towel placed behind the back of my neck was a guarantee I’ll be going a tommy gunns again. Hopefully same haircut woman she knew how I wanted it cut
Really nice cut for a pretty decent price in my opinion.
Ryan is fabulous. She did an amazing job. Loved it!
Love the staff and alway good hair cut
Jessie is a hair guru that does a zero fade which is why I only have her cut my hair!
I've only been there twice but both times have been amazing. The service and decor is out of this world. I felt like I was home the entire time. Hell, I think I fell asleep in the chair. I'd highly recommend checking them out if you want a straight razor shave or even just a quick trim.
Totally love going to Tommy's, the service is always awesome. Complementary coffee was great. I have been going to Tommy's since they opens here in Oshawa and will continue to do so, thanks for the great cut and Shane guys ????
I love the head massage they give when washing your hair. The barbers are very skilled, friendly and easy to talk to.
Never usually write reviews but this has been the second experience here that was too bad to not verbalize. My little brother usually gets his hair done there, and the last few times the hairdressers have been nothing but rude, and seem almost offended by us asking for certain styles, to go shorter, etc. Not only was one of them extremely rough to the point where he was almost in tears while she was washing his hair. The hair dresser when confronted about her impatience and lack of attention to the wants of the customer, she went off saying "moms get mad at me all the time" and "I've been doing this for years, I know what I'm doing". When the customer wants a certain look and the hairdresser thinks she knows whats best and doesn't respect customers wishes, there's an issue. We'll never go back. ????
Great people work there. Good at their jobs and enjoy interacting with you. I’ve been going to the chilliwack location for several years now and have never had a bad experience there.
Great customer service
Fast service as I checked the Tommy Gun's app first to see the wait times, and checked in online.
Went to get my haircut. 1. When you pay $30 for a haircut, typically it lasts for more than 5 mins. 2. When you wait for 20 mins to pay $30 to get your haircut, typically it lasts for more than 5 mins 3. When the hairdresser is constantly forcefully nudging your head into the position she wants it in, for 5 minutes, for $30, you typically do not come back 4. I dont need a haircut often 5. The owner of the store is a great guy. Real rating 3.789 scissors / 5
Booked online and showed up ten minutes in advance and was welcomed and asked if I wanted a drink .Within 5 minutes I was greeted By a stylist named Crystal an by far the best experience , great conversation great haircut. Overall fantastic service.
I have went here a few times and there was this one lady that cut my hair that I liked, but about 4 or 3 months ago I went there and got a haircut that I hated and then I just recently went back and I hated it again they do not know how to listen to what you want and I'm not coming here again.
Always busy but well worth the wait time to get in.
The worst barber shop I've been.... the lady who do my haircut dont have any idea what's shes doing... not recommended
Love coming here for the nice experience! Unfortunately my haircut today wasn’t the best I’ve received here, I really really wish it was blended a lot nicer as the front looks great, but the back is very sharp in a not so nice way and lacks blending and seems to be kinda uneven. :( The lady was extremely nice and gave a wonderful massage and I feel really bad to not enjoy her haircut. I attempted to email on the site but it kept telling me there was an error :(
Great service
My first couple of experiences were odd, but the last one more than made up for it. My last barber was precise, professional and amazing.
I took my son for a haircut this afternoon. I showed the hairstylist Hayley a pic of what I wanted. Not only did she not do what I wanted, she was very rude and unprofessional. Thankfully another stylist Ruth was able to fix the haircut for us. We hope to come back again, but will definitely not be using Hayley for any of her services.
Kennedy did an amazing job, Couldn't have asked for a better cut.
Very talented & skilled stylist that gave me a haircut. Although a bit expensive, I definitely recommend their service. I'll be coming back as a regular customer.
The Tommy Guns South Common location has been nothing short of perfect to me... Right from when I call to see if my favourite stylist is available to my completed new look !! Everyone here is accommodating and a treat to be around !!
Decided to try this place out as it was highly recommended. Upon getting in the chair, I was not asked even once what I wanted for a style (I've never been in before, no history), and left super itchy as my shirt was more full of hair than ever before. Is my hair shorter? Yes. Was it worth the $35 + tip? No. Maybe it was just the specific barber, so don't let this reflect on all the staff. However, I'll be going to Great Clips from now on for a $15 cut that I know will be better and what I want (because they ask!).
One of the best haircut I've ever had. Nice staff but the waiting times on the TV screen were deceptive.
I was greeted well at the front counter by 2 girls and was totally okay with the 20 minute wait time as there were 2 appointments ahead of me. I recieved the "0 minutes until your appointment" text reminder and proceeded to wait 10 minutes extra until the last appointment was there - totally acceptable. But when it came time for my appointment, the girl that was obviously supposed to help me took extra slow cleaning up her station, stayed in the staff room until her 2 friends showed up and then took off for a "smoke break". While all of this was happening, I had no notice or "sorry about the wait, someone will grab you soon." And, after 35 minutes of waiting, I decided to leave. When I was walking by not 2 minutes later, the girl I was supposed to be with had taken in her friend that had no made an appointment. It was not on the screen or visibly noted anywhere. I understand I had left at this point, but there was no "followup" waiting time. Extremely unimpressed by the lack of communication. or check-in during my entire
Very new as of this review thus wait times were short. Very courteous staff and great haircuts. They also offer a military discount.
Angie is amazing and the reason I keep going back!
Just went for my first haircut and it was awesome, friendly staff. Especially the front desk. Hair stylist was great. Recommend jaimie she was awesome. Great job guys. From the time I walked in to the time I walked out I could tell that the staff were really happy which tells me 2 things. 1. They really like the work environment and 2. They boss treats them really well.
The service was, as best as word will allow me to put it, perfect. I came with my son and we both required a trim to say the least. Between the stylist who worked with the best of care on my son, and the lass who handled my sawdust drenched hair. I can not speak well enough about the our time there. My only regret is that I didn’t get the name of stylist who did my hair. Luck willing I’d prefer to have her every time, she did perfection. Best Regards, Carlos Costa
Bit of a hit and miss on my son's hair everytime we go, but this last experience was awesome.
I've been going to Tommy Guns Hillside since they've opened. I always go home happy! I've had the hot shave, beard cleanups, and the traditional cuts. Helen and the rest of the staff are always cheerful and happy to serve you. My last 2 appointments were booked through my iPhone app and had no trouble at all. I would definitely recommend Tommy Guns Hillside for all your barbering needs. They all do a great job every time.
The best place to get haircut style
Have been coming here for two years. Great staff and relaxing environment!
I don't normally come to this location because I am from Langley, but being tight on time I decided to try this location out. Good waiting area, nobody offered me a drink while I had a long wait. The barber was nice, but the haircut I received was less than optimal. I had to ask him to go shorter because he didn't know what "Finger length" was, and just left the top of my head as long as it started with, unfortunately I will not be coming back to this location, will be sticking to either Langley or Guildford.
Taneisha did an amazing job! I just said "fix it" and she made the 5 star rating this trip! Gave me a nice short but versatile cut that was clean and totally satisfied! Great people skills and funny to boot! Will def be back! TG's never disappoints..
Wrong cut. Took too much off. Expensive too as not everyone makes oilfield money!! Not even offered a coupon to try again. Not how u do business
Great barbers, happy with my haircut
I've had haircuts by many different members of staff here and I always look great after leaving. I've never had a single bad thing to say. They know their stuff and are also knowledgeable about the products they sell. Also, scalp massages are included with your haircut. ????
Wendy gave me the best fade I've ever gotten!
Super friendly staff and also closest Shave in town
Quick and perfect service. Will go again.
As always best service
I had the worst experience of my life in this branch of Tommy Gun. I have been to Station Street's branch in Burnaby many times and I was satisfied every time, but here, oh I would never go here again..
Both the people that cut my hair here did an incredible job. Amie did my hair for my wedding and I couldn’t have been more excited for how it turned out. Definitely recommend It’s busy though so go early or you will be waiting.
Loved it .Great service, friendly staff. Any time I'm in Red Deer I am going back for a hot towel shave and a hair cut.
Real talk, this was my first time and I've never had a more delightful experience getting a haircut in my entire life. The place was set up beautifully, there self sign in system was legit, the product selection was on point and we'll stocked (as well as beautifully organized), but the most memorable part was my amazing stylist, Heather. She was hilarious, was a non stop flow of hilarious jokes, and was unbelievably skilled and efficient at her craft. I am so pleased with my choice of coming here, that if I wasn't a lazy ass I'd come here every week to get a haircut just so I could have her brighten my day. 1000 out of 10 you will not regret coming here.
THEY TREAT YOU WELL AND EVERYTHING IS CLEAN
I'd like to give this location a better review. Unfortunately it's impossible to not get bumped for a shave. Also, they won't refund my gift gard. Friendly staff, terrible punctuality. Try a local barber for reliable times and gauruanteed service.
Pretty good overall, though felt a bit rushed
You're standard Tommy guns experience with a complimentary drink, etc. You're haircut will depend on your barber as some are more knowledgeable than others. One great attribute of this location is its typically low wait times! I've seen stonebridge at 2+hrs and midtown at 5 minutes.
The staff are great and it's great that you can check in online.
10/10
I'd recommend checking in online prior to showing up to prevent waiting for a haircut. Great price for haircuts, and always finishes with a shampoo/scalp massage. Favorite stylist goes to 'Tien'. Meticulous work and very friendly individual.
I got a buzz cut. It was quick and I was able to get in line online.
Malou and Katie are my fave. They do my hair well, they are also very friendly and very accommodating. Tommy gun’s provides me the best service among the shops that I’ve gone to. Also if they made a mistake they make sure to provide you a better service the next time..
Nicky has been an amazing Barber at the Tommy Guns @ 125-6200 McKay Ave , Burnaby, BC V5H 4L7 She's 10/10 ????
Tiffany D is a master at her craft. Her barber skills are unsurpassed, her head massages the best in the business and her shaves are incomparable. I wholeheartedly recommend Tiffany D.
I had an absolutely enjoyable experience today. I went for the Bald Head Towel Shave and the Neck Clean Up, and I feel amazing. Deseray (I believe that was her name) was pleasant and professional, and made the experience as awesome as I hoped, as I went in in preparation for my birthday. Great skill with a straight razor, and more hot towels than you can shake a hot towel at!
The haircut of my barber were fine. However the shop was just too busy for my liking, I'd prefer to have a slightly quieter Barbershop with a better environment where you can listen to the music and chat with your Barber more.
Natascha was amazing. Highly recommended.
I always get great service. Checking in with the app is fantastic.
Everyone was courteous. I'm fully satisfied with my haircut and the service offered.
They are good....just need more training in skin fade ask be they start cutting that they are still learning to cut hair. Prince George pine center...
Good atmosphere, great haircut and very good adherence to public health orders
Friendly, knowledgable staff. Great prices, great atmosphere, never had to wait more than a minute or two to get a cut. Lovely scalp massages.
Love it there, great service and great prices to match
The entire staff was great. I went for the first time. Got amazing hair cut. Would come back and the haircut card is a smart idea.
This is my new barbershop. I recommend going to Shelly. She's super friendly and does a great job. I usually get a fade and trim off the top.
Cut my son's hair perfectly without him fussing... He doesn't let ppl touch his hair
Great haircut from Jen
My son was comfortable , he had been here in the past as well, we will be coming back forsure. My son said it was relaxing to get a cut here
Nice shaves
Great atmosphere. I went in and stated what I wanted from the razor size, the blend and style, the lady nailed it. Would reccommend to anyone.
Love it... always the best cuts the hot towels are the bomb
Got my 5 year old daughters hair cut here. Tashi did an amazing job cutting her hair and taking the time and care to make my daughter feel good. She was so sweet and gentle and we couldn’t be happier with her hair and with the whole Tommy Guns experience! We will definitely be getting our hair cut here from now on!
Great staff
Best hair cut in my life , amazing staff , thank you Lisa you are a master barber and a sweet heart.
I liked the finished look of my hair, plus the staff (nicole) was super friendly. She recommended a thing or two about hairs and stuffs. Would visit again for sure
We had a fantastic experience, we will never go anywhere else. My sons first time at a barber shop and his stylist knew exactly what she was doing no mistakes, she was so great with him. I didn't catch her name but I think everyone there is awesome. She even washed his hair, he's never had that done and he loved it. I love that they've got a video game there and beverages for clients. My son was so excited about pacman! We will definitely be back! Thanks so much for a great experience!
Hair shorter now
Kora is a very Good stylist who takes a personal interest in her clients that transcends polite conversation. Your time in the chair is not finished until she is convinced that you are satisfied with her service. I am also impresssed with the efficiency of the front end reception. I do suggest, however, that additional seating may be required during peak hours.
Amazing staff, very friendly!
Mo is THE best barber you will ever have. He is so young, but incredibly skilled and experienced. I will cry if he ever leaves Victoria.
Took my kids to Tommy guns for a hair cut and the staff was so amazing with them my kids love their hair cuts will definitely use again
Great place for a hair cut and beard trim. Jessica took her time and showed me some very helpful pointers for maintaining my hair and beard. Thanks so much guys. Will be back again ???? Edit: have been back several times and Jessica is the best, working Sun, Mon and Tues. Go see her for the best cut and service. Also Rosalknd and Isabella really know what's up when it comes to a good haircut. Keep up the great work TGs!
Tommy gun provides really good cuts, very accommodating and good service... when you actually get it that is. Tommy gun suffers from slow service and poor time estimations. For instance, I booked an appointment 30 mins ahead with an estimated wait time of 30 mins. I show up, on time only to be told that it should be about a 30 mins wait, ontop of the 30 I already generously provided them. I was then told that the wait times can fluctuate upto an hour longer than intended. They either need to hire more staff, or provide more accurate estimations to avoid wasting their customers time. If you plan to book an appointment, give yourself at least 45 mins to get there, even if the estimation is shorter.
The majority of my haircuts I go to Tommy Guns in Medicine Hat. Never have any issues. Always a great cut, clean friendly atmosphere, and all of the staff I have had interactions with are always great!
Great cut great service
Busy and time effective.
Always a great experience while visiting
Very nice place .. awesome people. Super recommended
Love this location. Best haircuts I've ever had, no BS, in and out, best head massage ever and leaves your head feeling tingly and refreshed
After my disappointment of their "booking" system 2 years ago, I decided to go back and gave them a second chance. They did not disappoint! Things went very straight forward after I booked my appointment through their website (this wasn't available then) and was happy with my haircut. Nothing has changed with the front-desk people- they are always very lovely. So thank you!
Friendly staff , great hair cut!
Good haircut, friendly staff, entertainment for kids waiting, free drinks, great scalp massage and on-line check. What more could you ask for????.
Great atmosphere but you need to be carful which person you get to cut your hair.
Decent place for a haircut
Very nice atmosphere, friendly service. Make sure you ask for Sarah, very polite and professional.
Morgan did a great job with my hair. She is so good with conversation and has a contagious smile. Always receive great service and advice every time I go there. Would highly recommend !
They were Awesome in Cutting my Partners hair and redoing his beard after he cut it himself staff was great and the Service was good
They're friendly and do a good job. I've been a few times and have no complaints.
10/10! This place was amazing. Came inside for a last minute haircut and Wendy, my hair dresser did not disappoint. Million dollar haircut!
I have been to Tommy Gun's twice in the last 4 months, and boy could the experiences not have been any different. The first time I went, it was in lieu of a bad haircut at another barber, so I thought I would switch things up and see if I could get the haircut I wanted. I went and I was thoroughly impressed. The service was great, I loved the haircut, the stylist listened exactly to what I wanted. I was happy. Fast forward to my next haircut. The reason I switched barbers was because my last one didn't listen and gave me a bad haircut, when I communicated very clearly what I wanted. This particular hairdresser at Tommy Gun's is guilty of exactly the same thing. I said I wanted my hair to be left long enough to part of the side, and that it is not. A haircut should be what the customer wants and not what the hairdresser feels like. At this point I was slightly bothered, but when I was offered product at the end of my haircut and I said no, but was ignored, that really bothered me. She sprayed my hair a few times, and told me it was "to help dry your hair". It was a styling product, with alcohol. These products do not sit well with my sensitive scalp and I was very irritated that I was so blatantly ignored. At this point I let her finish up and I paid and left. This haircut was not satisfactory and the service of this one particular dresser was unacceptable.
Great haircut and beard trim. Loved how understanding the staff were when i had to reschedule my appointment twice! Love the complimentary glass bottles of coke! Prices are fair too.
No comment.
Amazing service!
Don't go here cost me $35.00 and it is the worst haircut iv ever had. Do they even train their hair dressers? I didn't realise it was bad until my wife saw it once id left and was like what did they do to your hair! I will now have to go elsewhere to have it fixed. Check out my photos. One side burn then the other and then the back of my hair. Shocking! Once i got home, i showed my sister in law the haircut and she was like Oh no you didnt go to Tommy Guns did you! Turns out her husband made the mistake of going there once too!
I've been here twice and both times, the service has been fantastic. I go for a bald shave and a beard trim. I'm greeted properly and then I have excellent conversation and jokes all over the place with the staff. Today I went to see Shelby and she was amazing, really took the time to get all my beard hairs proper without using a shaver. Wonderful person to talk to as well.
Redhead cant do fades to save her life
Fantastic. The ladies were wonderful and Kaitlin was amazing :)
Awesome place to get your hair cut
Tommy Gun's on st vital its the only place i go for my haircut since i had a haircut with Heather. She is a very professional and talented hairdresser and she is able to do any style of haircut i want just by showing her a picture. Very nice and clean place! 10 stars!!!!
Go with Matheus... Professional Barber gives you a sleek clean haircut.
A little pricy but great that they cater to men
Wait times can be excessive.
never been inside but it tooks nice on the outside
Had a fantastic experience recently with Tommy Gun original Barbershop. Mel was my barber and, besides being very personable, she gave the best haircut I've ever had. Would recommend every time!
Staff Was Friendly At Midtown Location hopefully give me a free ut for good review!
25 min to closing and they wouldn’t take any more clients. No one was in the waiting room either
This is by far one of the best places formy son's hair cut! He loves it and they treat us amazingly. The lady who did his hair actually listens and does her job properly and professionally. Plus they offer drinks for the customers which is great for the kids!
Fast service and great haircut for my son
Excellent service, great hair cut.
Fast place
Great, no matter who cuts my hair, I always leave satisfied with my hair cut :) awesome staff.
Love it!!! Always a joy getting a hair cut! I usual go for a hair cut and a hot shave! The pampering is nice!! Its different for each hairdresser! Great scalp massages. One time i had a hot shave and not only got the nice face massage but also a neck massage! I don't treat myself very often but when I do, it's a haircut and a hot shave!
Please. Stop calling this place a barbershop. It's not. I went for a cut expecting a barber for men but instead, as I waited (and waited) for a cut, I was forced to listen to a guy quaffing a lady's hair as they lamented the demise of Brittany Spears. Don't let the barber's pole out front fool you. This is no "barber shop". It's a hair salon for the ladies and such.
Took our 9 year old for a hair cut here the other day. Absolutely amazing. He has NEVER made it easy getting his hair cut until coming here. Will be back????
Signed myself in, was told I would receive a text message 5 minutes before the barber would be ready so I spent 20 minutes walking around the mall and decided to leave and get my hair cut somewhere else. Never received that text by the way. Good stuff.
Fast and accurate
Haircut so good I took a shameless selfie and set it to my girlfriend! Seems every time I'm in Vernon I need a cut and I wouldn't consider anywhere else, these guys are 2 for 2 giving me great cuts.
Always a great experience when I get my hair cut here
Went for a walk in today having never been there before. The hilarious Katie sorted me out perfectly and I'll be going back without a doubt. Lovely little salon.
Always a great place for a haircut and you leave fresh and clean. There’s sometimes a line but that’s because everyone wants to get haircuts here.
I went to do a normal haircut just the way I do all the time. I went to this shop for the first time after several tryouts with other shops and end up dissatisfied. The person who cut my hair exceeded all my expectations and treated me so well. Highly professional and friendly. I only had one demand (which nobody else would oblige and hurt my stitch marks) and on a contrary to my previous experiences, this guy made sure everything was smooth. So, thanks for that.
Great place for a haircut! Very efficient system and you first haircut is free!!
Great staff, Ruth did a super job and Ashley was very welcoming and professional! Can't wait to go back!
If you're looking for a great hair stylist, Tommy Gun's South Common is the only place to go. The ladies there are professional, super friendly and caring. They will treat you right every time. Seanna is nothing short of amazing! She's kind, caring and has a great sense of humour. She's meticulous, gentle and gives an incredible hot shave! Whether its hair styling, beard care or hot shaves, Seanna's your girl... Thank you to the ladies at Tommy Guns South for this exceptional one of a kind experience!
Great location. Phenomenal staff. Use there app. I log in, pick out hair cut. Pick out who is cutting my hair. Larissa thank you very much. Great conversation. Laughter. I let Larissa grab those clippers. And surprise me. ????????????. Perfect
Recieved a very quick walk-in service, the cut I got is very good and was done by a fast and skilled person.
The service is great and they are very thorough on how the haircut is being done and if it satisfies the cuztomer well. Almost perfectionist. It's the first time I didnt have to fix it a little at home after a haircut. They are great with recommending good products for the type of hair. They provide before and after haircut wash, plus they give you a free drink after the cut as well. Overall their service is great and reasonable price as well. Great quality of service.
The best place to get African hair cut styles
Great experience, great haircuts and atmosphere. If you have never had a shave at this place, you should definitely try it!
This was one of the best haircuts ever had. The entire process was relaxing, I caught some of the game on the TV behind the mirror (not reflected in, it was built into the mirror) And at the end,I walked out with a fantastic haircut!
Fast Services reservations in good looking
Very poor job for the ridiculous price charged, super rushed and uneven. Could have done better myself with a pair of clippers.
It wasn't super ight
Gentlemen the straight razor shave was great the hair cut was great and had a nice chat with everyone around me. Good place to go. A little expensive but worth the experience in my opinion.
The manager at this location is the best overall, the owners have really found a top notch employee. She is very professional and the employees there seem happier compared to the previous manager. I experienced the previous manager putting down her employees to me in front of them and I thought that was the most disrespectful thing I had experienced. I was convinced that I would never go back. This is my "go to" place for a hair cut and I'm glad I gave it another chance.
They do a great job cutting my partner's hair. They helped him sort through and find a hair product that doesn't cause my allergies to flair up. Great customer service.
As soon as I can take the mask off I will be back again! Great atmosphere and always a great haircut and beard trim.
Great location and my only go-to for cutting/colouring my hair!
I’ve been going to Tommy Gun’s for years and have been to this location dozens of times. It’s almost always been a great experience, especially if you get Flora. She’s amazing! However, if you get Paula you might as well go to Great Clips and ask them to rinse your head with a garden hose. I’ve had Paula twice now and been very displeased both times. The cut always looks rough and uneven. I also feel like she has no clue how to trim and shape a beard. She is really good at getting water in your ears though. If I could rate just her I’d give 1/5 everyone else there 5/5.
Started as a nice place to go and get a cut and shave. Went to get my hair cut the other day and was told there was an hour wait.... there was only one person sitting waiting. I asked how that can be and the lady at the desk started telling me of people using an app to book online appointment times. So I said oh so you aren't a barber shop anymore you are a salon now? She then said that with the wait times they have they don't want their customers sitting there waiting for hours. The point behind a barbershop is first come first serve. You wait for your cut. It isn't hard concept. I tried both locations and they were both the same waits. Won't be back. I don't go to hair salons for a cut and shave. I did however find out that my old barber shop was still open. Be sure to check out Sam's barber shop next to the crown and anchor pub in castle downs for the best hair cut you could ask for. Nice guys. Good cut. Glad that Sam's cousin took over the shop and kept it going.
First time going here today and I will say other than the wait times, I received amazing service from my stylist Melanie, thanks!
Love this place i used to go to cheap places to get my haircut now I go to Tommy Gun's and deal with Caitlin its great im never disappointed
Ryan did my sons Hair and did such an amazing job, she also made him feel comfortable with going in alone and letting me wait outside. Will be going back to her again! Amazing job
For the price it’s not good. My hair cut was pretty simple but it was done poorly. A $15 cut would have been better. Their attitude was very nice though.
This location does not give any beverages for customers before the haircut. I never noticed any pinball machine and there were too few customers. There was no tea tree oil with the scalp massage which was not relaxing and felt rushed. The women working were 6/7 out of ten for looks. About 33 bucks for a men's haircut. I left feeling meh.
Fast and one of the best straight razor head shaves going.
Being a non profit in the local community it sure is wonderful to have such a supportive business in our area. Highly recommended
Great service and entertaining ????
We just moved to the area and I was looking for a new place to get my son's (2.5 years old) hair cut, I saw the reviews and decided to go. I was not disappointed! Mahshid did his cut perfectly, so cute, and everything I'd asked for. She was great with him and he even got a few treats for being good ????. I would highly recommend Tommy Guns to anyone, but especially to moms who are nervous about taking their little ones in for a haircut.
I go every month
Bringing back the old school barber with a modern twist.
Excellent service. Great with little boys.????
this is a great barbershop i been too ever
I've never had a problem at Tommy Guns, always professional and overall a great place for dudes and little dudes to come and get pampered. Having Krista at this location now is just AWESOME!!!! She is the best employee in the entire Tommy Guns chain. She's so relaxed, treats you like a friend and is a true Gem to Tommy Guns.
I have not had a go to hairdresser since I lived in Rocky Mountain House, and today I decided to let Jana do anything with my hair and I LOVE IT. She is now my go to hairdresser. East Hill Tommy Guns is always a super friendly and clean environment that I always enjoy going to and leave happy.
Took my son there for his first real hair cut (my haircuts were not doing it anymore) she did an amazing job, pretty pricey though. But going back soon for his next cut.
I love going here! Teagan always does the best job on my hair.
The barbers here are awesome! My son always gets a great, hip haircut. I would have given 5 stars however the lady that works behind the counter is rude and rolls her eyes at customers and overall just isn't friendly.
Great service every time. Wait times can be long but it is worth it.
bro they mess me up
Had a wonderful experience. Got a new shampoo recommendation from Emma and the guy who did my hair and beard trim absolutely nailed it. I was getting compliments all night at my companies soirée. Huge thanks to all the staff. Super friendly service. Treat you like family.
Rushed service and didn't get a thank you for the ten dollar tip I left
Only place my son goes to for a hair cut!
I come back to the shop every now and then and their service is always great. By far, I enjoyed Peter’s service the most.
Appointment system just doesn't work. Checked in online and told 2 hour wait. Turn up 2 hours later and told to wait 45 minutes. Not the first time. But this will be my last time getting my hair cut here. Rather go somewhere else with a fixed appointment.
Always a good cut and shave!!
First of all the atmosphere is amazing, like 10/10, I felt very safe in there and my barber was incredible!!! I wasent sure what I wanted so at the end they recommended something and I lived it!!! It so cute!
I am happy to have found a place that cuts my hair and does it well.
Wanted a boycut, went there n got a perfect one!!!
Did a great job. I'm very picky with my beard and Ash did a great job with cleaning it up. Definitely will go back.
I take my son here everytime he needs a haircut! He has some special needs and they are always so good with him and he leaves feeling happy with his cut everytime. Thank you!
Never had a bad experience, typically I pick a specific hair dresser but I've found with this location no matter who I get it's always a great job!
Worst hair cut and beard trim I have ever had. Barber did not do anything I asked for and just she decided to do what she wanted, including lowering my beard line 1/2” with straight line instead of natural. Rounded out back of my hair instead of straight. I got home and wife noticed back of hair wasn’t even straight and neck hair not trimmed. Only good thing is the owner Darren contacted me to have it fixed but a barber can not glue hair back on and don’t want to chance going there again.
Pricey but nice barbershop
Best cut yet..Thank you April
Wonderful staff, very accommodating, and all around a good experience. High tech and you even get to watch TV right in the mirror! Keep up the good work...
Fantastic experience and a great cut! Thanks so much Tamara.
I received a return phone call that my appointment was confirmed for 12. I arrived on time and was told it would be another 20 minutes. I waited 20 minutes and was then told it would be another 5-10 minutes. 45 minutes later, I left and got my haircut elsewhere. The person at the front desk didn't come and update me, even one time while I was waiting... On a positive note, my first experience at Tommy Guns a couple months ago was good.
My son loves coming here with the old fashioned barber style and feel he feels like a big boy!
Syd did an amazing job on my haircut. Thank you! Will definitely return!
I strongly recommend to others. So friendly environment, loved the service???? 10/10
Every one here does an excellent job!
We recently visited Tommy Gun's and they are fantastic. Great customer service, all the staff are extremely welcoming and friendly. 2 of our younger boys got their haircuts there and they were really good with the kids. There's also a little arcade area for the kids to use which was really helpful while waiting for the other members of our families to get their haircut. Even though they're a barbershop, they also do women's hair. My daughter got her hair cut there as well and they did a great job with her as well. Highly recommend for the whole family!
Don't like giving negative reviews. Booked an appointment and after almost an hour of being told to come back, was then standing around waiting to hear what happens next, which only happened when I did it myself. Front desk girl clearly feeling under pressure for some reason (and I'm easy going about it with no stress) so I give her a polite 'out' by offering to rebook, which probably won't happen. Looks like they got my appointment wrong from what I saw on their screen. Stuff happens guys, just be straight with us?
Thank you SO MUCH for being a trans-friendly business. I'm pre-T and pre-op so I often get mislabeled but as soon as I let the hairdresser know I was transitioning she was really cool about it and immediately started using my proper pronouns. The minty scalp massage was awesome and I dig the super organized digital check in system.
My son always gets great haircuts there.
Love this place! They have iPads and offer free drinks. My son and I both go there and I feel like we both come out looking and feeling good.
I've had decent cuts here in the past, has been hit or miss lately. Seems like they can't get staff to show up on time during the weekends, so wait times are absolutely brutal. The Web app is also infuriating! When you check in, the times are not accurate at all - for example, I showed up exactly on time when the app said and ended up having to wait 30 minutes. I will be taking my business elsewhere in the future. Truly unfortunate as most of the ladies who actually do show up for work are amazing! Fire your store manager and hire some reliable people.
Haircut
Amazing rates and great haircuts ! the staff is very informative and always friendly ! would recommend !
Dont know her name but fantastic job and care in her work. ????
Dreadful haircuts
Fantastic customer service, just got my haircut and noticed after I got home I wanted the back a bit shorter. They got me back in right away and fixed it up for me no problem. Great barbershop and great customer service.
Excellent hair cut couldn't be happier.
Loved the scalp massage, very unique.
My regular shop, they always do a solid job for myself and are great with my 8 yr old son when he gets to go.
Consistently good service and friendly staff.
Walked right in, and got two amazing Soon to be a Man haircuts for my boys.
Had a great experience with this location on our wedding day!
Expensive, Service was average at best... Not a great haircut.
Nice staff but wait times can be horribly long. Use the app to check in before hand.
I had gotten my hair cut at a different place and unfortunately she made a mess of my hair. It was terrible. Luckily my wife decided to go to the mall and brought me with. We saw Tommy Gun's and I was drawn in by the name and ended up asking the manager if they could somehow fix my situation that occurred 2 weeks earlier. I can honestly say that this is the best place I've ever been to. The staff were all super friendly. Very skilled and ended up making me look normal again! Plus...free diet coke? Hell ya! I'll be making the hour drive to come get my hair cut each time! Great Work!
Great spot for a hair cut. Everyone friendly. No bad hair cut after numerous visits.
Emily gave me a fantastic haircut! Very likely to return.
Ralphie gave me an amazing cut today! Would highly recommend, very skilled and excellent service!
Expensive haircuts but totally worth it. Also awesome selection of products.
Good
I have tried this place three or four times, it’s not as good as they charge. There are better options available. Staff is amazing, no complaints. Not happy with pricing and value
Would be great if they could get the mobile app to work better. The last couple of times I have tried to make an appointment it never does. Other than that the service is great and everyone is nice.
I had the most relaxing hair cut I have had on years
Also giving a review because of the inability to book. Huge inconvenience. Great haircuts,when and nice hours if you can actually get in, but a 2 hour wait is too long.
One of the few places I trust with my unruly hair.
Excellent customer service! Victoria was very helpful and loves what she’s does, it’s shows with the energy and attitude towards the customer. Will definitely recommend and be a regular myself.
I have my best haircut there and now my worst! Completely depends on the barber you get. My favorite barber wasn’t working so i got another. This place needs review ability for individual hair cutters.
Sarah is the best barber!!! They provide an assortment of beverages while you wait, sports gamesand games.
Great service, friendly staff, quality cuts
Had 4 inch hair asked for 1 inch taken off and the dude working there decided 3 inches off would be better didnt even ask me then he asked me to style my hair and he made me look like the dude from grease. Terrible. DO NOT COME HERE.
Went in today for a cut, no waiting just signed in and got sat down right away, Romeo did an amazing job on the cut took his time and made sure it was exactly want I wanted, the shampoo and styling were an added bonus that you don't get at a lot of places. Price was higher than what I've paid at other places but the quality was worth every penny, will be making this my new place to go for my cut and beard trim. If you haven't been before I would give them a try top notch cut worth it even if you do have to wait for them when their busy
Friendly staff, wait times on their website as well as check in online.
My grandson went for a haircut on Saturday, Dec 28, 2019. He has had the same hairstyle for the past 4 years. They butchered his haircut so badly that he went to another shop to have the haircut fixed!
Was my first time going for a cut at TG's. April was the person who cut my hair and she did a fantastic job. Highly recommend her.
I arrived at 4:32 pm and was asked if i had an appointment Considering they are suppose to be a walk in barber shop When i said no The receptionist said come back tomorrow The shop closes at 6pm There were two barbers sitting there doing nothing And no one else was around for their appointments and no line up This was a friday night she told me to call in first thing in the morning I have called in every morning at 10 am for 4 weeks and no one ever answers the phone If this is how Ron the owner allows his Salons work I told the receptionist to inform Ron I will not be back They are very high priced and seem to be really picky about their clientele Unfortunately I have a real full time job and do not have time for snotty little people. I waited almost 10 minutes before the receptionist got back from doing whatever she was doing in the hillside mall. Hey Ron I guess you pay your staff to go shopping on your time. Sorry not impressed with this
5/5, TJ is the best stylist I've ever had. I will be back, I will be recommending her to my friends! Personable, soft spoken, and puts quality over speed which speaks for her care and attention she puts into her work. She makes a hair cut an art, and that to me is an ethic that's in short supply at most places. The actual shop itself is clean, and very welcoming team at the front door. I can't say enough about this barbershop. Best in town hands down!
Great haircut. The girl who cut my hair was friendly and professional. Always good to self care.
Great service, hadn't been there in a while and forgot how amazing the service is at this location
Best hair cut experience I've had in a long time. More experience would be beneficial as my blending from a #1 to #2 looked a bit choppy when I got home but won't deter me from going back
Everything was amazing. Was greeted with a smile and hello at the counter. Had the menu explained and time until appt was accurate. The complimentary drink is a nice touch. Trinity was amazing. I had a straight blade head shave and beard trim. I have a serious neck issue and trinity mad sure to ask if I was ok and comfortable through the entire process.
If you want a good quality haircut, check out the 4 wall mounted TVs and the iPad bar while you wait :P
Always a good haircut. I ask for Jen every time and I'm never disappointed with the service!!!
Very bad experience with them i went 3 time and all the time i go there alway student working practice on your haircut!! Only 2 barber is good but they busy all the time!! They messup with my hair soo bad!! I will never go there again! And spend $35.
My husband got an awesome cut here, will definitely return
Visited Tommy Gun's today for the first time. Very nice place! Receptionist was friendly, shelves well organized, and a pleasant scent in the air. Ahmad is an artist! He cut, washed, and styled my hair, trimmed and shaped my beard. Amazing job! The product he used was quality and once again, the scent was very pleasing. Thank you for terrific service!
It was amazing experience as always. I have been going to this place regularly for the past 3 years. Larissa has been doing my hair since the past 4 times and it’s cut to perfect length every time. Before her, few others cut my hair and it was amazing too. Never regret going here as the service and the product recommendation is really nice. I would definitely recommend this place. Thank you for being awesome!
Tommy Gun’s on Larry Uteck is a great place with reliable professional service. Meghan does a great job every time and has personally gone out of her way to accommodate me. Thanks!!
Tommy Gun's on Banks is hands down the best place to go and get your hair done. I wouldn't go anywhere else in Kelowna. Never ever have I left there looking and feeling great.
Great staff very friendly.
Awesome haircuts by awesome staff.
The good: the stylists do a good job, there are some nice touches like the waiting area with video games, TVs, etc. The bad: it's starting to become run down. For example, when I started going here 18 months ago, they had TVs at every chair. For the past six months or so, they've not been working. Also, they have a REALLY bad retention issue. In chatting with my stylist there the other night, there are only THREE staff members who have been there for more than about nine months! Whenever I go in hoping to get the same stylist as before, I find out she's left... The ugly: their checkin / appointment-less system. The wait times are never accurate, they don't accept phone-in appointments, and it generally leads to a big waste of time. Overall recommendation: go next door to Evelyn Charles -- you'll book an appointment and be in at the time you've scheduled. Or go down the street to Shadified... I hear they're good, too.
I’ve certainly been here many times over the years and have had some generally great treatment and stylists. However, I have to single out my most recent haircut with Jessie - she was an amazing stylist and person. So friendly and knowledgeable, the first time I think anyone took the time to explain the how and why of my hair and how to cut and style it accordingly. Thank you Jessie you’re a true asset to your organization! ????
Loved it.
Hairdressers are great, ask for Vera. They really need to improve the lighting in there, really hard to see the results. Bit cramped and busy, be sure to book online before hand.
The hair dresser was extremely attentive and understood the style my son wanted. She made sure that he was comfortable and happy with his environment before she began. He struggles socially and has spd. He said his experience was really fantastic!
Its a little over priced, they seem to do a good job for the most part. They will do children's hair cuts and they are still cutting hair doing the second lock down. They will not do beards though because of the mask laws.
I like this place a lot. Old school barber shop feel with all the amenities. Sinks right at the cutting stations is a great idea. Someday I need to do the whole straight razor shave too!
My husband john and I (female) had a fabulous experuence, Shelly cut my hair in a funky asymmetrical cut. John had wonderful experience with beard trim and haircut. Love them all.
Pato is the best! He cut my hair so well, I didn't even need hair products in order to style it the next day.
Ryan is very personable and gives a great cut by interpreting how you want your hair cut and styled.
Great staff, great haircut, price bit high but you do get what you pay for.
If a hairstyle is in fashion does not mean i am looking to get that one... I will not bring photos everytime of cut i want.. So try to listen to Customers and know what they want....
Isabel was unbelievable, and she did a great job with my haircut. Thanks Tommy guns
Minyan is the best!
Sent my husband as a birthday gift for hot shave and a hair cut. Hoping they'd help him style his beard. They had no idea what products to recommend, no suggestions for a style hair or beard and he came home so disappointed. This was suppose to be a relaxing experience I shouldn't have to touch up anything after he went to a BARBER shop. Let alone the whole beard
Very different barber shop but very expensive
Chris is outstanding! Always feel welcome here easily the best in town.
Nice
Great service and fabulous haircut- even with all the Covid protocols.
Excellent customer service and excellent cuts
First time visiting Tommy Gunns barbershop and was somewhat happy with my grandsons haircuts. For two boys haircuts the cost was 30$each for cut, wash, and style. Also included a massage lol which boys didn't expect. Hahaha first time for everything ! I rated the visit a 4stars because the service was great however, the style wasn't quite what they wanted. After explaining the type of cut they wanted, they both expected to get just that. Close but was a miss. It's not certain if they'll want to return for the next cut. I must say it wasn't the worst visit, it was pretty good. Really have no complaints. Friendly and quick service. So thumbs up for Tommy Gunns????????actually let's make that two ????
Great people here... got a simple buzz cut & wash, very nice & reasonably priced.
Had a great experience there. All their stylists are awesome. Thank you.
It's my first time there but it's going to my the place I go now on it was amazing service and very friendly.
I am very happy with my Barber there. René does fantastic job:)
Awesome place! Friendly faces all around and the stylists work with you for the right cut. Shout out to Larissa!
arguably the worst haircut I have ever recieved. charging a premium price and having haircutters with less than a years experience. not right.
Fantastic staff, atmosphere, technology and quality of cut is one of the best I've experienced in Kitchener-Waterloo.
Miranda at the Nanaimo location is an absolute beast! She’s a pleasure to talk to and literally went above and beyond anything I expected. The atmosphere there was wonderful, especially with all the staff being so friendly! Unfortunate that with the whole mask regulations they cant really do beards, otherwise im sure she would have done an amazing job!! 15/10 !!
I've been coming to Tommy Gun's for years now, and I haven't left disappointed since I've had Angela cutting my hair. An excellent establishment and a gifted barber, couldn't recommend this place more.
Absolutely brutal, website says 1 hour wait after check in and 2.5 hours later I get a call. Seems a little ridiculous to me.
All staff seem very friendly. Very pleased with the haircut that both my son and I had. I would recommend either calling ahead or using the app to reserve your place in line. I did that and had no issues, but they did have to turn some walk in customers away. They do take a long time with their customers (I think my haircut was about 30 minutes). That is a great thing when you are the one they are working on as they are not rushing the job. I don't like waiting while they are cutting someone else's hair, but love it when they are taking the time with me! LOL
Let me tell you, you won't find another barber in town better than Ralph! He styles your haircut like an artist styles their canvas. Amazing barber, and an even better person! If I lived in Ontario my days of finding the perfect barber would be over. 100% recommended to anyone looking for the best possible cut.
Normally I love Tommy Guy's Original Barbershop but this one did a real number on my hair. I didn't know the backside of my head looked like an escaped mental asylum resident.
Employees are really nice and customer service is really good.
They wouldn’t sell me stuff 30 minutes before they closed
Always good service.
I almost want to tell people to not request Nevy because I want him to myself. Brother gave me a fine haircut, was great to talk to, and the scalp massage! Good God. He knows what he's doing and that grip strength, Nevy could work the knots out of a redwood and leave it swaying in the breeze like a willow. Beyond that, it's great to have a place where a guy can get a good haircut at a good price without it being some side street dive. Just be aware they're incredibly busy outside the nine to five. Make an appointment if you're going after work.
I loved it my haircut.
Great service friendly staff good haircut
First time there was a positive experience and I'd go back. I used the app to see if I would need to wait and it was accurate that I would be waiting about ten minutes. The website says a few things a customer can expect from their time at the barbershop, like they will offer you a drink upon entering. They did everything they said they would. The hairstylist was friendly and efficient at the task. I enjoy getting my haircut but don't have time to spend 45 minutes on the process. My stylist was done in about 20 min and this included washing my hair before and after the cut. The after cut wash is a nice touch as you aren't itchy for the rest of the day. I paid about 31 dollars for the cut before tip. Seemed reasonable based on the service. If you are looking for a good place to get a cut, I would recommend this establishment.
Soo pricey
Great place! CASSI is wonderful! ????????
Great haircut and friendly staff.
Always receive good service here. The app they have is a real time saver!
Sometimes a man deserves a spa treatment. Go for a shave and haircut, and walk away totally de-stressed after a face and scalp massage... I didn't believe it either, just try it! Treat yourself
Tommy Guns is a nice place to get your haircut at. All the barbers are excellent. ????
My #1 choice and barbershop
Very nice and professional staff. Kristina is a great hairdresser, been a few times now to see her and the cut and styling of my hair and beard has been top notch.
My son gets his hair done there
Friendly staff, good haircut by Jen
Thanks Isabel for cutting my hair. The receptionist was not as friendly as you were.
Great service n staff
Two haircuts in a row now have been not what I asked for. Won't be going back. Cutters all do the same buzz the hair and hope for the best. Not very qualified nor have any sense of styling.
Trendy, great experience but pricey.
Awesome service and clean shop
Alicia gave me the best haircut I’ve gotten in years. Extremely professional and reasonably priced.
Great service
The price is ridiculously reasonable for what's offered. The staff is friendly and helpful and I adored my hair cut afterwards and have received numerous compliments and questions of where I got it done. I've definitely found the place I want to get my hair done regularly.
Decent, but uneven. Don't know what else to say. My sideburns were crooked and I asked for a straight razor shave and they said it was an extra 37$ on top of the cut.... I am sure that is not the case
Vilma rocks, she did an amazing job on the 11 year old’s hair. Very professional and simply love this place, service and staff and exceptional as expected. Love it, love it, love it
The staff are very knowledgeable and able to decipher my non-technical description of what kind of haircut I like. The end result was a haircut I would call perfect. Kennedy was amazing.
Great place to be
Quick and friendly service. My husband was happy with his hair cut.
Good good very good only for boys/men though
This is the first time in a long time that I have had one person I always go back to to cut my hair. Teddy does such a great job!
Rochelle is the best! She has cut my hair for ages and does a great job!
You can allow people to make appointments one or two days in advance, at the very least. You can also update the app, which doesn't work as dependably as it should. Other than that, your staff are very professional and friendly.
The ladies in the front dest were super nice and professional, and my hair was done by Marko, not only he did his job properly, but he was also a super cool guy to chat with. Definitely going there again. Loved it!
First time straight razor shave. Horible. Could have done beter myself for a lot less.was told a straight razor shave was a beautiful thing. Mabe but not here.
Kiddos on the spectrum and hates getting his haircut, but the girls are great with him and know how to work with his wonky hair so it looks good... he now loves going knowing that his hair turns out stylish vs the regular buzz cut and that's enough of a reason to help him sit still and patient.
The staff are always so friendly and inviting and the haircuts are amazing
They were able to get my son in same day and they did a fantastic job. Everyone was friendly and the location was clean and organized. I will be taking my boy here for his haircuts from now on.
My spouse comes here all the time. Always spot on haircuts.
I brought my just under 3 year old in for a hair cut. The staff was very friendly with us and helped make it a pleasant hair cut for him. Both he and I will be back again.
Never been inside but from what I can see from the outside. Very up to date and people always chatting.
Barber was friendly and initiated conversations to help make customer feel like a friend
It’s more than just a haircut or shave. I truly enjoyed the whole male pampering experience as it’s not something that has happened before.Friendly and knowledgeable staff ensuring that any anxieties I had (first ever straight razor shave) were relaxed. Although more expensive than a regular barber, this is truly worth every penny.
Haircut by Helen at Tommy Gunns Medicine Hat. Really friendly and obviously takes pride in her work. She will be missed over the next year. Now to find someone to fill her shoes ????♂️????
Always had a different barber, never had any complaints with any of my haircuts
awesome fast and friendly staff
Good cuts, great prices, friendly staff!
Wait time didn’t take long. My barber was professional and did a great job with my high and tight hair cut. Left feeling fresh.
Awesome staff, good prices and always, always the best haircut.
Misun . Best beard trim and fade ever Ever!!
A great experience! Friendly staff, fast service! Top notch will come back again!
Took my brother here for a haircut and a clean shave (he has a hard time sitting still). The lady that did his shave and haircut was patient and did an amazing job. She kept conversing with him and keeping him calm and still, which was awesome. I'll definitely take him back, as well as my son!
I entered the salon and was hoping to receive a decent haircut. That wasn’t the case, the hair dresser was awkward and made me feel uncomfortable. He was rough when cutting the back of my hair and it wasn’t even when leaving. I asked him a simple question about why he wanted to use hair thinners on me ... he couldn’t even answer a simple question. Overall, my experience wasn’t very good and I left feeling agitated.
Very poor service
Never been let down, always get clean cuts and shaved, the massages are amazing. Free refreshments! Ask for Shelby she is the best, (in my humble opinion). Keep up the good work girls and guys!
Amazing staff, amazing service what more can you ask for
Great customer Service. Needed a new Barber who knows exactly what to do luckily to find Mahmoud. He is such a awesome person. Will be coming back till i am in town. Only place to go.
Christina was absolutely amazing! Legit the best haircutting and hot towel shave I have ever had at Tommy guns to date! I would highly recommend her to my friends and family.I will be making all my appointments with her next time. Update: Grandview is still my absolute favorite location to book at. Their staff is still super friendly and approachable and best of all super professional and fabulous at their jobs! I have never had a dissatisfactory experience here ever! I had another lady cut my hair and hot towel shave my beard than normal but she will now be one of the 3 ladies who I book with going forward!
Solid haircut, but impersonal staff
Normaly I wouldn't even write a comment but the lady that did my hair cut was awful it felt like she was just rushing it and just did whatever tf I didn't ask her to do, avoid this place at all cost no matter what
Quick n easy haircut for a decent price
ruined my hair in under 6 minutes flat then went on to her next victim.
Definitely a worthwhile establishment to go for grooming and hair grooming supplies. Staff are pleasant and knowledgeable with regards to hair and beard grooming and the products they sell. Highly recommended. Will definitely be back!!
A busier ambiance that the strip mall places, and they seem to offer more services.
The lady who cut my son hair she was rude and this is the 2nd time plus its expensive
Love the head massage, and hot towel after the cut! Hard to find a barber/stylist and stick with them, seems to be a fairly quick turn over rate sadly. None the less. It's a decent place for a cut/shave/style. A little over priced though
Agnes is amazing! And Dayam! did she make me look handsome!
Wasn't sure what to expect when I walked in. My usual guy was off so I walked in randomly and very impressed with the shop and haircut
I was warned to call ahead to ensure I didn't have to wait upon arrival the first time I had my hair cut here. Today I called 45 minutes ahead and was told around 15:00 would work. Arrived at 14:55 just to be on the safe side and I saw an 18 minute wait on the screen which I was okay with. Spoke to the young lady at the front and she said it would be closer to 10 minutes, that's great. I went over to Starbucks, grabbed a coffee sat down for about 5 minutes looked up at the screen and it was now showing a 26 minute wait next to my name. This is the third time (in a row) that this or something similar has happened, and maybe this is the norm at this location, with that being said I won't be back. You charge for a premium haircut, but do not provide premium service.
There are pros and cons about this place. The good thing is that they have a vast selection of hair products once you walk into the store to take a look at and select for your consumption. Some of the shortfalls are the haircuts. When I had them in the past, I felt weren't worth the money. One time they forgot to trim my sideburns and when I went home I was shocked to see it looked very unkept. This was back in 2018 or 2019 or something. Perhaps they have changed now.
Great service with super smiles
First time visit and a great experience!!
Went at 230 on a Saturday. Crazy busy. So went at 430. Much better. Always nice ladies. Easy to talk with and can never complain about the scalp massages
My go-to barber! They always do a great job on my hair! They are also incredibly friendly, always great conversation to make staring at a mirror entertaining.
Staff is always happy to have you. Great atmosphere in the shop and good service. I definietly recommend giving them a try!
Been going here for a few years.. I usually come out looking better than when I went in, and that's all that really matters
Quick and professional service. My son’s haircut looks great!
Go to a local shop this is a big chain that gives an average haircut for an above average price. Not worth $30.
Good chat, good haircut, good vibes.
Always great service
Loved the service. Was taken care of and treated very nicely. Would definitely recommend
My first time here and had an amazing experience!! If you haven't tried it yet, GO AND TRY IT. You will not be disappointed!! Loved it!!
Superb service, friendly staff and a top notch environment for a hair cut or beard trim.
Guys! Treat yourself to a hot straight edge shave and beard trim at Tommy Gun"s. You deserve to be pampered and look great!
I go here on a regular basis. They provide a quality haircut and styling in a friendly professional atmosphere. Best to call ahead or make a reservation online as there is often a wait of up to an hour
Great friendly service
An amazing place to get your hair cut. See a lady by the name of meranda and i promise you wont regret it
My husband and 11-year-old son are regulars here. They tell me they get what they ask for and the experience is great. Also love the quality of the products they use, and how helpful they were at helping me pick out products for Christmas gifts.
I gatta say another great hair cut and beard trim.
Best Tommy Guns by far! Sara is an angel and gives the greatest haircuts each and every time. She is so kind, professional and easy to work with in terms of getting the haircut I want. Would never get my haircut by anyone else or anywhere else!
Maria is absolutely amazing at what she does!!! Fixed my hair after another salon destroyed my hair... Thank you once again ????
Always charge for a shampoo and cut, however they almost never shampoo!? I have to specifically ask even though it's included in price .
Great place for my son...
Service was good and just a little wait Time before getting haircut though
I haven't gotten a good haircut from any of you guys in the city for two years. Everytime it's either too short, or not what I asked for. You have lost my business.
Good service, and always space for walk ins
Love there service friendly staff
I came in for a fix to a short women’s cut and was very happy with the care and attention the barber gave. I think her name was Ashley. Thanks!
Been getting cut here for years, love the service mostly every time no matter the hair dresser
My hair looks amazing
Had a head shave and beard trim. Overall great experience. Everything turned out great.
Good service, good haircuts. Will come again.
The manager is unprofessional, racist, insulting me because I am a black person. Attacked me outside the shop and pretends to be nice infront of white customers inside the shop. I will never recommend someone to go there. Please save your life especially people who are black like me. Protect yourself. Please do not go there!!!!
my second visit in Tommy’s Gun and as always perfect. Thank You for perfect cut
Excellent job, I will be back!
I just got back from having an excellent haircut with Laura. Professional, friendly, and did an excellent job with my haircut. Despite being extremely busy dealing with impatient customers and manning the front desk simultaneously, she went above and beyond to put effort into her craft and service. Seriously impressed. Thanks again!
Quick, straightforward and no nonsense, just the way a haircut should be!
Erika is by far the best barber in BC. I've been getting my haircut with her for a year and have had great service by someone who loves her job. I wish all my staff had the same passion and love for their jobs and our customers like Erika.
Excellent experience. Tessa did a great job. 5 Stars.
Great service.
Good service. Got an excellent hair cut and beard trim.
Great experience love the haircut!
Angela was fantastic. Her attention to detail and friendly personality will have me going back. The salon was also well kept, bright and welcoming.
Great atmosphere. Good rates
Fast sometimes there would a long wait but tommy Gun's is best place to get a haircut
Very good service!
Very professional barber shop… highly recommended
I would rate this experience 6/5. Coz it was that great. I had a clean cut from larissa, amazing person and knows what she’s doing. I had a high fade from her, absolutely zero complaints. Will definitely come back again
Great customer service!!!
My first experience wasn't that great, but I decided to give it a second try. I had such an AWESOME one the 2nd time around. Heather P was my stylist this time and did an awesome job!!! Not only that, she was full of energy and honestly the nicest person I have ever met. Great service!! Thanks Heather.
The girls here are lovely and so kind. They do amazing work and they cater to children as well. My son loves going here and is given a juice box and sucker and watches cartoons on the “built in mirror tv”. They have tons of fun products and give the dopest fades. He also likes to get cool patterns shaved in his hair which they do an amazingly artistic job on. Five stars! I’d give more if I could.
Might be a great barber shop; for men's beards? Would definitely not take your kids for a cut. Absolutely waste of time and basically paid not for what was wanted. If you're not only told but shown an image of your expectations and you take that on as a "professional barber/hairstylists", then of course we expect the positive result. My son did not get the haircut we wanted. Was told to come back to get it fixed. Unfortunately a pandemic happened, when we do go back to get our moneys worth, it's a no can do from girl at desk. Manager was called, he was not at the shop. Manager agreed to do the cut, but strangely once my son is in the chair it's now seen as a full cut not a fix. Lol. Well if course it was a full cut, a few months had gone by. That was already known to them. Totally unacceptable. Not happy, not going back there again.
improve / fix your appointment system.
Awesome hair cut. Thanks so much
Friendly professional Service.
Great place for your barbering needs and a great selection of products for self care.
I have been very happy with each Tommy Guns I have been too!
This place used to be good, but it is now a joke. The app is always wrong with wait times. Half the time I will arrive 5 minutes before my service time and they make me wait another hour. The whole point of this place is supposed to be that you book for the sameday and then get an accurate time to arrive and that is completely out the window now since they make you show up and wait like you have nothing better to do.
Great staff and hair cuts!
Great precision cut.
Olive is great and the front staff is as well. Very welcoming! Great cut, friendly staff, and comfortable atmosphere!
Always happy with their service ????
Great place
Worst customer service i have ever received. This is coming from a person who is in the customer service industry.
I come here regularly for my trim and beard cleanup, staff is always courteous and the chop is clean with few issues.
Excellent with small boys who have trouble sitting still.
I always love the cuts and great staff
Fernando is wonderful, one of the best barbers I've ever had! So patient and professional. Highly recommend this place. You don't feel worried about cleanliness at all (very covid pandemic friendly). Their fee is great and reasonable too.
Our 3 y/o son is apprehensive getting haircuts and HATES clippers. Angela interacted with him gently, and used a comb with the clippers to really lessen the buzzy feeling on his head. It worked and we got a great cut.
Alright. Tommy Gunn has upped their game by seven fold since my last review. I’m completely satisfied how they handled my issue so far as to personally reaching out to me to resolve the problem. I’ve been coming here for quite a while now and I always leave completely satisfied with the service they’ve provided me. So call in ahead, check the wait time, grab a drink (complimentary) whilst you’re here and get yourself a good look for this summer.
Our son loves going here because of the TV in the mirror, and row of iPad's at the front bar. He's 4. I love the quality cuts they provide him, and they're always on time!
Yuck
Very friendly staff who actually know how to do a proper fade.
The staff is always polite, professional and do an excellent job!
My husband says it's the best place for a classic shave. Loves the special treatment.
We've brought our children here a few times and they do a great job!
Always a friendly smile and great service when I am at Tommy Guns. When you first enter, you get offered a beverage which I truly appreciate. Always nice to start your appointment with a refreshment. The store is modern and has a display of the waitlist on a flat screen TV. I have been going there a couple years now and never been disappointed. Highly recommended.
the service was fantastic and everything was clean and safe even in the times we are in, had a fantastic conversation with the barber and got to learn a little about them fantastic place! The only downside is trying to book an appointment you have to use their app end it does not give you a time for your appointment it gives you an estimated time until they can get you in making it difficult to plan around
This was the worst service I have ever experienced. I went in with only one customer the and nobody in line. I was told it would be 15 to 20 minutes but needed my hair done for work so I waited. After 40 minutes the teenager who appeared to be managing told me it would be another 20 minutes!
My son loves the experience. Reasonable prices, expert service.
Daniel gives an awesome haircut. Truly cares for his craft.
I'd highly recommend this place! Fantastic staff! Had a hair cut and beard trim with Alyssa, and she was great; very professional and friendly. They have system that displays the wait time until your appointment (you can even get on the list from home, via an app), so you can browse around the mall if there's a wait. Very impressed.
Great service and team! Cheers!
Erica was friendly and great job
These guys give you the runaround. They told me 50 mins for the next available slot. So I waited the 50 mins, then the lady told me to wait another 20mins or so while accepting newer people. It was such a waste of time. I guess they don’t care about customer’s time. People got things to do than to wait forever in a barbershop.
The best barber in Kamloops. I never go anywhere else for my cuts. They always treat me like royalty, I love it.
Great quality cut, very professional, clean place. Staffs are very friendly. Good covid protocols in place. Got even a discount for waiting over the estimated wait time. Price is very fair and published so no surprises. Will definitely return.
Hit or miss. If you find a good barber, stick with them, but not worth $35. Often left with unclean lines, long hairs that stick out, and a hack-job in the back. Unfortunate because my first cut was so good! The others have been below average.
Overpriced for what you get
Good cut. Busy place.
Great job at the hillside and westshore mall! Brie is a great stylist/barber
I was accepted as a walk-in, no waiting. The lady who cut my hair knew what she was doing. I went in to be cleaned up a bit for a date later on that evening and the staff at Tommy Guns exceeded my expectations. 100% recommend this location in Midtown Plaza.
Its been a rough year, I've had no real reason to get a haircut, today was a beautiful day, it's a new year, it's time. What wonderful services and I'm so impressed with the artistry. Feeling like a million bucks.
Some times hit and miss with the quality of barbers doing the cut.
I have had 3 consistently great haircuts by Brittney at this location! And when I'm in the shop the other haircuts I see have looked good too. As a former stylist and instructor I know that bad news always travels more than good so I just had to jump in here and let people know this is a great place to get your hair cut. Just take a look at my profile pic. At least the haircut looks awesome!
So I got a haircut at Tommy Guns two days ago, and to sum it up, it was the worst haircut I've ever received. The wait time was minimal - but that's because the place was empty. When I was getting my hair cut, I was trying to strike up a conversation with the hairdresser, but she was very unfriendly, she obviously didn't want to be there. So I just sat there and let her focus on cutting my hair. When she finished cutting my hair, which was insanely fast compared to every other haircut I've received (first red flag), she didn't even show me the sides or the back with a mirror, she just said "okay, done". So I got up, paid, and left. When I got home, I looked in the mirror and saw how bad she jacked it up, it looked like she cut my hair with a butter knife. Now I know why she didn't show me the sides or back. The two days after that haircut, I had to walk around looking like I fell under a lawnmower, until finally I was fed up with it and decided to go back in and ask them to fix it. When I went in tonight, I told the reception lady my problem, and instead of saying "oh for sure, we'll get you in RIGHT NOW, because you are an unsatisfied customer and we want to fix your hair", she said that I had to wait for over an hour until everyone else got their hair cut, because they were there before me. I left and will never return, I really wanted to like this place... TL;DR: Crappy service, even worse haircuts, avoid at all costs unless you want to look like Edward Scissorhands cut your hair.
I came Cananda from India before 2 months. I was so worried about my haircut. I forget her name. But that lady perfectly cut my hair
Amazing staff and service!
- Friendly Staff - Great Haircut - Great Customer Service - Was playing the Germany vs Sweden game on the mirror while I got my hair cut are you kidding me this place is 5 stars
Probably one of the worst barber shops in town. Definitely would recommend looking else where for a cut. Went in twice now on a weekday at 7pm and was turned away with "we are booked up". The shop was completely empty both times with no names on the screen, and the one girl was wiping down the chairs. No way they were booked up. The website and door both say closes at 9. Like I said, look elsewhere. The experience was very dissatisfying. Can't see this place staying in business long with service like this.
Felt relaxed when I was getting my haircut and shave!
Cailey always does an amazing job
My son got a haircut here and the man who cut his hair didn't want to listen to what I was saying, was butchering my son's hair, I couldn't get him to it it how I wanted it. When we got home I saw how awful the haircut was, we went back got someone else to fit up the chopped up hair and will definately not be going back.
Not my go to place but a fair alternative. I always feel the pricing is steep for a basic men's cut without a wash.
Been going to the South Edmonton Common location since it's been there and have had 3 questionable cuts in all that time, but never a bad cut and head massage at one sitting. She rushed the service, I had to tell her about the uneven sides and I never seen a clipper move so fast. I was in the chair barely 10 minutes. Normally I'd rate my experience at a 4.5 but today was the worse hair cut experience of my life. I never seen that stylist there before and hope never to again.
I've only been here once. Was very happy with the hairdresser and workers: extreamly curtious and helpful. Large selection of products to pick from. Hair cut, beard trim, and rinse were excellent. I did feel the wait time was a tad long, but nothing extream enough to turn my off from here. Prices may seem a little high, but with service this good, it is really on par for what you get.
Have been going to this location for the last year and a half. Always a great cut and amazing customer service.
Fantastic service and very friendly. Wait times can be lengthy and they aren't the most accurate with estimating the wait time when you check in online. however this shouldn't deter you if you're able to wait ten or so more minutes.
My brother recieved a basic haircut without a shave for $28! No frills, no hair styling, just a cut. That price is absolutely ridiculous.
Great haircut and service
Great shop, good people and the service has always been excellent. I've come back a day or two after realizing i didn't like my cut and they fixed it for me, no issues at all.
Friendly staff, really clean inside and reasonable wait time. I'm a regular and glad to see them back open after restrictions were partly lifted, help em out!
The environment, the experience and the quality of the haircut was second to none. I'd highly recommend it to anyone.
Did an absolutely wonderful job and took amazing care. Awesome staff and people!
The wait is really long for a place that caters to walk-ins. Over 45mins with two people in front of us.
Great service and friendly staff. Thank you Tommy gun's for always keeping me looking sharp.
Good lord, What an exceptional barber shop. I came in not knowing what to expect. I left with the best hair cut and beard trim I've ever had. Evelin did one hell of a job, Can't wait to go back.
Always get a great cut. Friendly, professional and quick. Good value for the money.
They did an amazing job on my hair! 5 stars would recommend.
Danielle is an amazing professional. She is the only one that can cut my 7yo son’s hair. He won’t go anywhere else and it must be her… She is super patient, an amazing hairdresser.
They were so patient with my 2 year old son. I was very impressed.
They were very friendly and did exactly what I wanted
Service was great but the day we went there was no ac (should've called and told everyone that your closed due to no ac) we would have understand insead we were sweating so bad because of the heat wave ????
First time customer yesterday, will definitely be back. Abby did a great job with my haircut and beard trim.
I've had good experiences before, but today I paid $40 for probably the worst haircut I've ever had
Very nice staffs and clean and beautiful environment
I am always greeted and seated pretty quickly. Zero complaints. The staff are very attentive and get the job done. Highly recommend.
Super awesome barbers
Bro I asked for a middle part, instead i got the back of my head shaved and a bowl cut... great
Tommy guns is a solid place for cuts & product once you determine which of the barbers cuts how you like it. I have nothing but good things to say about Mel as her cut is always on point. Crisp, good fading and blending and quick. Kudos to the recently expanded range of products. Excellent selection from Crew to more boutique brands such as Ruezel and Layrite. Only place in Surrey I know that sells quality traditional grooming products.
My Hairdresser Eucheria is the best! She deserves some kind of reward for how great she is. She is kind, has a great memory for her clients needs and always does everything with a smile. She is the type of business ambassador Tommy Gun’s needs, so for that reason alone, should you find a way to thank her for her service to your business, please help her out in any way you can. She is worth it. The hand washing sink at the front of the store is the smallest sink I have ever seen, and for it being a men’s hair salon, I don’t know a single man with hands small enough to use that sink without making a giant mess around it for the staff to mop up. The thought and motives are great, but please consider a bigger sink in a position that works better for its intended purpose.Thanks!
Jocelyn initially lined up my beard for the first time. I was very impressed with her attention to detail as well as her kindness and professionalism. I wanted to step up my grooming game and decided to revisit her for a proper haircut. Long story short, she turned me into the young man that always lived inside of me. I went from feeling like someone in his mid 40’s having a mid-life crisis to the young ambitious/audacious 23-year old that I am today. I would recommend Tommy Gun’s to any gentleman out there who is looking to get to that next level in terms of his grooming. Once again, thank you kindly for all that you do for us as clients and for giving us hope again. Until next time!
Fantastic haircut by Emma. Great attention to detail. Love the atmosphere in the shop. Friendly knowledgeable staff and lots of great products to choose from.
Mustapha ! did a great job for my son . He did take the time to go for every little detail. Very nice environment, this is the kind of place everyone wants to go.
Haven't looked back... Have my fav girl that always does my hair and it's always a solid buzz cut (better than when that old army guy used to do it for me and far more attractive, lol). Price is very good for the buzz cuts so tip big boys.
First time getting a haircut here was awesome, really friendly staff and cooling looking place. They have a fricking tv screen inside the mirror and on top of that they offer beverages!
The hair cut lady I had at Tommy Gun's was Avery and she was very meticulous with her work. I would very much recommend her services.
Wait times can be a pain in the butt, however the haircut is worth it. *Edit - I wrote this review, and then called them to check for wait times tonight for my monthly haircut. Normally when I call to ask for wait times, they say they're booked up. They have always offered to take my number and call me later in the evening when they may have openings, and I've gotten in every single time. The girl on the phone refused, and told me they were booked and would be booked for the rest of the evening. When I offered the suggestion to call me if an opening happens, she said it was up to me to call back later but they never have a free spot once they're booked. I tried to ignore the reviews here, because I've been going to Tommy Guns for two years now. But after that experience, I feel like the place is slipping.
I've seen some good reviews and some bad. Many bad reviews cite long wait times. I feel like if one didn't use the online check-in properly, it could lead to a disappointing wait. I arrived exactly when they told me they would be ready for me (this information was given to me via phone call as part of the online check-in service) and not only did they get me in right away, but accommodated my son upon request. Excellent service from the manager! (I believe her name was Greta.) Check-in aside, I received the best haircut I have ever received. I don't say this lightly. Hannah was amazing. Despite a slight language barrier, she quickly understood what I wanted and then proceeded to do it better. I had just come from work, so she washed my hair. The style was quite literally perfect; I thought I should go do a model shoot. Pleasant small talk about our respective home countries & families passed the time. She finished up with another wash coupled with a killer scalp massage. I felt like I was in that chair for over an hour (in a good way) but it was done in half an hour. Honorable mention to Jen, who cut my son's hair. She treated him well, and professionally brought some pretty heavy cradle cap to my attention. His haircut was perfect for a boy his age. All around great experience. I highly recommend this place.
It's hit or miss. You might walk away with a great haircut, you might end up with a lady that smells strongly of cigarettes who wants to really give you her opinion on everything and a quationable cut. There is one lady who really pushes hard to upsell services, but she doesn't tell you they are all at additional costs. Nasty surprise. The facility is fine.
I like the quick registration and check in . Very comfortable and excellent hair cuts
Had a very pleasant experience at this place today. Went in for a haircut, came out with a haircut. While waiting for your turn you have the option of taking a drink from their mini fridge in the corner of the entrance. You have many different plans to chose from for what treatment you would like, and it is very clear on what plan is what price. The workers are very nice and talkative, very well at explaining what they are doing and show a good understanding of what you want from them. Absolutely no pressure to tip at the checkout, which is convenient for me, and actually inspired me to tip! Had a very nice experience overall and I will definitely be back in the future for another haircut.
Great service, grest haircut and nice atmosphere.
Excellent friendly staff
It's a bit pricey at $30.00 for a haircut but you get what you pay for. Excellent service and complimentary glass bottle of coca-cola. Just make sure you try to get the 1 of the 2 Moroccan gentlemen that work there. They are very professional. From my experience the women that work there come and go and their cuts aren't worth the price.
Ask for the massage with the haircut.
I went from ugly to not so ugly with only a haircut. Get your haircuts guys!
Great staff! A bit expensive but it is what it is
Had the opportunity to go in before the shutdown. Christine has been doing my hair for over 10 years. Always happy she always listens to my needs. Highly recommend
S did a great job on my cut. My first time at this location, and not my last.
Worst hair cut I have ever gotten the lady was extremely rude to us and seemed like she didn't care about her job. I asked for nothing of the top and she cut 2 inches! By far the worst hairstylers in Kelowna!
Friendly staff. Reasonable prices.
Fantastic stylists, no judgmental attitudes, great prices, complimentary drink, not much of a wait (if any), & service with a smile. What more could you ask for?
I would never go back there again I have to get a little bit of hair cut off and lost an inch and a half was not very impressed. I also asked for a straight razor neck shave and clean up and I ended up with a crooked neck clean up with a buzzer that my kid could have done just as good for. They didn't charge me for the neck cleanup which is nice. I'm still not impressed I had a lady she was black and had a fro I would not recommend going to her.
Great haircuts and service!!
The experience I always have here is great. Emma is my go to when I go for a cut. Attention to detail and she listens to what you're looking for.. Also a great person to carry a conversation with! I won't go anywhere else.
Poor service and not following COVID-19 guidelines. I arrived 15 minutes before they opened and was 4th in line, I watched the employees inside without masks or social distancing (crowded together behind the counter)until they unlocked the front door. Then they took 4 people in who arrived after me. I decided to wait but then after 30 minutes noticed my name dropped another spot on the list. When I asked, I was told that they were here first which simply wasn’t true. I was parked directly in front of the door and know exactly who was there in front of me. There was no explanation or apology given. Went elsewhere, got a great haircut for half the price of Tommy Guns. Never going back.
This is a spot to go if you have a ton of extra time on your hands. Not being able to schedule appointments and then showing up to huge wait times is very inconvenient. I know they have a application to loosely schedule a time , but it sucks. I would have continued to use them had I been able to schedule appointments. Tired of showing up and being told its going to be a hour to be seen. The free pop or juice box just doesn't make up for the waiting. Lovely store front and friendly staff though.
anyone looking for Harley you will find her at Man Made Barbershop in downtown Kelowna...you are welcome
Great place for men's and boys cuts. Quick service, good haircuts, friendly staff and reasonable prices. Located close to other stores and restaurants.
Mobile app check-in is super convenient and they are always friendly
The only place I will get my hair cut now!
Got my dad and I in early for our appts. Friendly stylists. Great scalp massage and look great after the hair cut / beard trim.
Great haircut service from haircut itself, customer service, hair wash/massage, products used and a complimentary drink. Awesome!
Name says it all
My son always love his experience at Tommy Gun's. The staff is super friendly and professional. Candace cuts his hair and no matter the challenge we bring to her in a new kind of style, she delivers! Always satisfied with her great work. I can say good about all the barbers/hairstylists at TG. Between my husband and my son, they have probably had an experience with everyone on staff, and each time is a "thumbs up" moment. We love Tommy Gun's!! ❤
Got a haircut from Sammy and he did an amazing job. Got exactly what I needed and he knew what he was doing. Best barber in Saskatoon.
Happy with service and app. Place need bit update
So patient with children so amazing
The people are friendly and Tien's hair cuts are stellar. The only negative (not this location's issue) is the app could use work. Other than that, excellent.
Really pricey for haircuts
My teen son got his hair cut here and it was a great experience. They were on time and the cut only took 25 min start to finish. He loved it, said his stylist was very friendly AND they gave him a Sprite when he left which I think was his favourite part of all. :)
My first time going to Tommy Gun and must say that I had a great experience. Minyan did a great job with my haircut and beard trim; highly recommended. Thank You Minyan
Came in for a haircut and the service was great from start to finish, I continue to return due to the quality job that is done.
I will gladly wait till I travel up to GP to have Jayelle cut my hair. She is by far the best I've had in I don't know how many years of going to Tommy Guns. Keep up the great work.
Great Place. Friendly front counter. Once you get over the no appointments best barber I've had in a long while. I go every 2 weeks. My fave is Siyarra. Great cut great shave great conversation.
Extremely professional! Great job every time
Was last minute appointment, they were able to take me. Great haircut, great job. Highly recommend. It's been almost 2 years since full haircut, was time to go short from my shoulder length hair. My barber listen to exactly what I wanted and gave me exactly what I wanted.
To much for a haircut.
Laura's #1
It was an ok experience would be nice to know how long a head massage should be. They need to come up with a number that everyone knows because I always get different amounts of time. some times its 5 minutes some times its 30 seconds. I live for the scalp message! I dont care if its short just let me know what to expect!
Best hair experience
Good place awesome staff
This was hands down the worst haircut of my life. I have about as basic a haircut as you can get (sides 4, top all the same length). She stopped halfway through the haircut to wash, then got out a hair dryer and tried to cut a part into my hair that doesn't exist. She then told me my style of hair is too thin and fine to be cut the way I want it. I'm 31 and not anywhere near balding and I've had about a thousand haircuts before this one, so not sure what kind of a response that is. The result is I have a haircut with two areas that are simply cut down to nothing and completely misplaced. I have had to wait about 5 weeks to see any return to normal. What a terrible experience. Anyway, maybe just the one girl there but I am never visiting one of these places again. Not sure about Vernon, it's either $40 plus for a decent haircut or you roll the dice.
Normally great service. Booked a cut and shave online told me 118 min away so killed time went up just prior to find there computer did not log in. I was on the board saying i was 120 min away. I explained that i booked two hours prior and the girl said she would get me in about 20 minutes. So went to go in and hairstylest said she could not shave. Then i said i would wait. The front girl came to me and said they could not do a shave as it would not fit me in. What a joke
Great atmosphere and great barbers
Wicked awesome head massage, great cut
this is worst hair salon i have ever seen or been to i have just moved from toronto and heard alot about this salon but the lady name ( jane something) just made my hair worst looking ever, she did the hair cut so bad even i told her what i was looking to have, i don’t know how she even working here, so i have to shave my whole head..i wish i could say something but don’t want to create a scene but i will never come back or suggest this anybody
Overpriced!!! Stay away
Really disappointing. First time there, we asked the woman for a cut that would grow out nicely and she said ok but what do you want done today? Was arrogant and rude. In other locations, saying a cut so that it grows out nicely seemed enough to everyone else. He then walked out with a cut that I had to fix up when we got home because he looked like a manchild and it was unfinished around his ears and absolutely no style to walk out with. Definitely don't recommend them and really hoping it was just the one woman, not all of them in there, otherwise I wonder how they stay in business.
Awesome staff, great experience and wouldn't go anywhere else for a haircut. I am now a lifetime customer. Thanks to all the staff. ????
IT was just awesome….????????
Great Great Great.!!???? This was my first time and believe me I am so happy.???? I am definitely coming back. Thumbs up ???? And Yes, they also kindly helped me finding a product for my hair. Staff friendly and helpful ????
Phenomenal service and the ability to check in from the app is perfect. These people value your time and your hair. Highly recommend. Lives up to the hype.
I love Classic Shave and Best Service
First time I went. I read a bunch or reviews first and was a little deterred based on poor reviews that talked about beard trims. I'm glad I went to check it out tho. Probably the best haircut I've had. Ever. Period. Exclamation. They usually get very busy and dont take appointments, which is why I held off going there for so long. If you go right at opening it's super quick. Good prices, great set up, fantastic employees all leads to a groovy experience.
Saturday April 22 2017 Had an appointment @ 3PM Worst haircut ever, this ones going to take 3 months to grow out, Worse than the ones your mother gave you as a kid, I will never go back. Also Stylist had no personality, did not say two words, it seemed she didn't want to be there that day Did I mention I will never go back?
Amazing Melanie was great and gave me the cut I wanted.
Best place in town to get your hair done if your a guy
Sarah did an amazing job on my 9year old! He looks great ! Highly recommend
Depends on who you get (if you don't mind waiting hours on end since you can't make appointments) wether the cut will be great or average. Ridiculously expensive.
Candace does a great job cutting my very straight hair.
Had my first experience there and it was great! The staff are excellent and the cut and service was great! I will be back again.
Great location and service!
I've been taking my Son to Tommy Guns for the last several years. The barbers are all so kind, and always do a great job at styling my Son's hair as requested. Even the reception/front end staff are so friendly and always do their best to fit my Son in on busy days! We love this place, and won't go anywhere else :)
Probably won't be returning. Stylist who cut my hair seemed more inretested in chatting with her co workers than doing a haircut and kept forgetting what we discussed in the consultation. Also they kept discussing their personal drama which was a little awkward to listen to and very unprofessional. Haircut was below average and ended up having to get it fixed because she left my hair longer on one side and the back hairline was diagonal.
(Translated) Not a good atmosphere, the hairdresser does not understand anything, 1h30 to cut three hairs, and besides, it is not well done. I hated asking myself in front of everyone if I wanted to leave money for an association, when I do these things it's on my own accord. Really bad time ... (Original) Pas une bonne ambiance, le coiffeur ne comprends rien, 1h30 pour couper trois cheveux, et en plus c’est pas bien fait. J’ai détesté le fait de me demander devant tout le monde si je voulais laisser de l’argent pour une association, quand je fais ces choses là c’est de mon plein gré. Vraiment très mauvais moment...
Thanks Emily!
Don't think I will ever go back. I called ahead for appointment was told they work on a walk in basis. Which is fine. Was told there is no wait and to come in and I would be taken care of right away. Once I got there I was told I would be next and they are just waiting for a barber to open up. I was told no more then 20 minutes. They took my info and told me they would be calling me when ready. Again this was fine. Now I go back after 50 minutes of waiting thinking maybe they have my number wrong? They don't they are just not ready for me. Now I know there is no way ever barber started on a client at the exact same time. And even then most hair cuts are around 30 minutes. I am now told it will be around another 20 to 30 minutes. Now this is not acceptable but I still wait outside in the cold as there is no seating inside the shop. I finally get my hair cut. Was done under 20 minutes including shampooing. Now I'm thinking to myself I'll forgive all this if this is the best hair cut I have had. This was no where close to anything even decent. I paid and left and will never go back. I'll stick to barber and co and Victory barbershop. I waited over an hour for a basic hair cut that costed 40 plus dollars that I could of gotten from my dad's barber for under 10 dollars and 30 minutes including wait time... Very big disappointment. You would think they would of already apologized for the long wait but nope nothing. So I'll end this review with, I hope this helps others decide on tommygun barber shop. For myself I'm sorry to my regular barber shop for going somewhere else. Thinking I could get a matching hair cut undermining the skill and time they have put into their craft. **Update** I got a call from the owner asking about my review. I went over my experience. The owner said they would review the camera recording and get back to me. The owner left me a voicemail basically stating that they agree that I should not be come back to Tommy gun agreeing that they messed up and they did offer me a "fix up" hair cut but at the same time stated that I should probably go to my barber. Again no apology no refund nothing. If I got a Junior Barber then why did I pay full price? If I didint get a Junior Barber then why do you think another barber would do anything better. at this point I don't see what a barber could even do being that there is basically no hair left to work with... I now also see that the owner has responded to my review here aswell. With lies... We already discussed there was no one infront of me and now you come here and lie then say come in and get a fix me up? When you left me a message saying I should go to my barber as yours are not up to my standards? I really regret not looking on Google first for reviews before going as well. when I sorted by date I see allot of people with the same experience that I got and I even saw one person post photos of the "fade" they got. very disappointing to see a owner come here and lie I'm glad I put that voice mail in my saved inbox.
Awesome girls, awesome service, fair price for what they do. If you find a girl you like make sure to get the app and you can request her. I've had one bad experience but many good ones. I just know what to avoid now, didnt sour my experience
Definitely a better cut than most around, book ahead. a great can mean more than an hour wait at times..... But worth it
I've been a customer of tommy guns since they came to Saskatoon. After my last three haircuts I'm done giving them my business. Seems like I keep getting the same guy who leaves my neckline and areas on my head really uneven. Is it that hard to make a straight line across the neck?
Showed up fifteen minutes before opening .... I've been a long time customer but not during covid .... 3rd person there waiting for Tommys to open and I could go online and reserve my spot ...went for a five minute walk and came back to a huge line with employee taking information The I've thing i liked about tommys was the whole first come first serve reservation online .... I know it's covid but come on .... You could check as the reserved customer entered .... I'll be finding a new place sadly ... Best of luck
Absolutely amazing service and great experience. I cant recommend this location enough. So glad i went here today and will be back for sure.
I’ve never had a bad haircut there and it’s nice when people smile while they work.
Poor service, over priced over 27 dollars with tax for a haircut? Come on, i will choose first choice haircutters over this establishment. customer recovery and management is very poor. Also the fact that they dont do appointments and do walk ins only and expect people to wait in a que for their turn is absurd. Especially if its an hour plus wait. Take your hard earned money elsewhere folks.
It had been a while since I had been there. Got a gift card for my Bday and decided to go see if they could fix a botched beard job I got at another salon. Saw Angie (sp?) and she was able to fix it up. I will be back to see her again.
Amazing and friendly, I know it is traditionally a barber shop and mostly men’s cuts are done but I am super happy with the result and the quality of customer service! Thank you !
I just recently started getting my haircuts here since I purchase many of my grooming products from Tommy Gun's. All I have to say is, Tommy Gun's is a perfect example of a one stop shop that will provide you with quality products, great customer service, and the perfect haircut. If you decide to go in, I definitely recommend Brady, he's very polite and most definitely knows how to work the clippers and sheers. I give this location a 10/10.
You guys always do such a great job in my son’s hair, and it’s always a pleasant experience when we go :)
Terrible service. We went yesterday to make an appropriate today. We were told they don't take appointments its first come first served. She advised we come back the following morning, but 39mins prior to opening. We arrived 45mins prior to opening and we were 3rd in line. As the doors opened their digital board started to fill up with appointments and when we reached the counter we were we told that it would be another hour because people had made appointments online or in some app. But we were told you couldn't do this. She slaps a card for $5 off on the counter and says that is the best she can do. Terrible service.
Just had my hair cut earlier this evening, just in time for the wedding I am attending. My barber did a fantastic job and entertained me with a great conversation. I highly recommend stopping by and asking for Bradley if you're looking for a good cut.
I recently had my first hot shave at the midtown mall location. Awesome experience! Really friendly staff. I will be returning for sure
THE BEST YET !!
It was hard to get in due to the season they were so busy. Mel cut my hair and she did a fantastic job.
Friendly, professional staff.
Always a good cut.
It would sure be nice if they didnt tell you to be here in 5 minutes just to have you sit and wait for an hour, almost everytime i come here this happens.
Typically always get a good hair cut, wait times fluctuate suggest calling to book or use the app
Great atmosphere! Skilled staff!! Guys get pampered, you deserve it at least once in a while. Shave and cut combo is the best!!!
Peter (the scissor man) has some good hair cutting skills. He pays attention to even the smallest detail. My search for a good salon ends here. Would definitely visit this place again. Highly recommended.
I’ve been going Tommy’s for awhile for a haircut from Julie. She does amazing haircut I was looking for a good barbershop and I finally found one. The staff here is very nice and welcoming. Even though I live on the south side of Edmonton I still travel to this barbershop for a haircut and that should tell ya how good they are. Keep up the great work ladies you guys are awesome. I highly recommend this barbershop to everyone that’s looking for men’s haircut or ladies you will not be disappointed. Thanks again!!????
Good service for hair cut
This is the best place to get a proper fade and hot shave in Halifax. The staff are top notch and go the extra mile to follow Covid protocols.
Nice shampooing, excelent service. 30 dollars and not a very good haircut
Laura is always the best! Always a great conversation, makes you feel welcome, like family, great service, great haircuts everytime! Laura has managed several stores and has made Tommy Guns what it is today!
I lve it
The employees were very polite and professional. They offered a place to sit when I was 5 minutes early and offered a drink after my buzz. I am never disappointed with my hair cut/buzz.
I’ve been coming here for a while, I love Katie! She always does a great job
Decent hair cut, some stylists are excellent, some are okay. This time it was okay, last time was excellent.
Good quality haircut with the styles of the day. Staff provides a pleasant greeting on arrival and the waiting area is clean and comfortable. The stylists are friendly and chatty if you want, or quiet if that's your preference. No stress. Loses one star because the reservation system never seems to work properly for me. Yesterday I arrived when advised but still waited 20 minutes. Same for another customer who arrived after me.
My barber did a great job.
Great experience
Alright so we came into the shop and it seemed to have a very nice vibe, once we got settled in we were waiting for a hairstylist to cut my brothers hair. The woman who ended up cutting my brothers hair for one did not display a friendly attitude and secondly was bad at following instructions that I had given to her regarding my brothers hair. She shaved off more than she should've and did not end up making my brothers hair look anything lile the picture I had shown her. For one I would really recommend a more friendly attitude and to properly follow the instructions the customers give.
Fantastic ❗ I am from out of province so they took me in immediately they helped me with directions around town. Very friendly welcoming staff and a great haircut too????
This place is a joke, you use their app to book and you end up waiting over an hour and a half more than the estimated time. The stylist's are no better than a "Great Clips" and they strut around like they belong swinging on a pole in some bar. This was my third time in the past year and I wont waste my money again.
Kelsie is my absolute favourite barber in the world! The amount of people surprised about how well I can clean up is never ending, but its all because she is my secret weapon! Plus, FREE KOOLAID JAMMER!
My 16 year old son had his first experience of a shave here last week and he loved it!
We were able to get in right away. All the staff were friendly and the stylist did a great job!
Rial does a great job .i keep coming back because of the consistency of my cut and very friendly , gives the best fades and beard line up ! Highly recommend
Brow trim and haircut with shampoo,damn excellent job????????
This is specific to this location. Other locations have been good but this one...... They do not know how to cut curly or wavy hair. Personally will not go again. The front desk did not know what they where doing. Fiddled around and could not get the system to work. The hair dresser kept trying to use thinning shears every time I repeatedly said NO. Very very pushy. I have thick wavey hair that will stay however it drys so instead of drying it correctly it was done with a round brush and "poofed"until they HAD to use product to get it down. I also have dry scalp so the PRODUCT irritated my scalp resulting having to shampoo my head twice and apply medicated serum once home because it caused it to be red and inflamed. Ended up telling her it was fine and to leave it. I could tell at this point she had no idea what she was doing and a 30min hair cut turned into an hour. I needed to go and had no time to fight with them. If you do not know how to cut a type of hair. DO NOT TOUCH IT. I do not advise this place. Maybe if you have very basic and simple pin strait hair but otherwise it is a no for me.
Too pricey for bald guys. Loud music. Friendly staff though.
Used to be a regular here. A few of their best barbers left. Now every time I've been back since, I've never left feeling satisfied. It's a shame cause their online checkin was super convenient.
Best hair cut ever took the time to listen
First time client. Will definitely go back. Now that's what I call a haircut and not much more expensive than regular places. Highly recommend.
MO has been cutting my hair for over a year. MO is so professional and so kind and sweet. She always delivers a nice haircut for me! Tommy Gun's should be proud to have her as an employee. As a business owner most of my life I always treated my staff like GOLD! I only hope the owners of TG prevails on this matter.... Thank You! BB
The hospitality is amazing. They offered me a free beverage while waiting and made friendly conversation during my hair cut. Even better - best haircut I’ve received in a long time. They also have a lot of product for sale that you can peruse if you have to wait a few minutes (shampoo, conditioner, razors, shaving cream). A lot of the shaving supplies for guys are classy and have a vintage look.
Awsome customer service. Very friendly ????????????????????
Great people work there I brought my son in to get a cut when they were closing in two min and one lady stayed in so he could get a new look. Very friendly and accommodating. Thanks so much. And the girl at the front desk is very nice and professional
They were very professional, making sure to fallow all health guidelines, my experience felt safe and I know they took all the necessary precautions, on top of all that they did a great job as well!!!
I had my first ever classic shave today. Great experience and customer service. For years i have done my own shave and line up. Little young lady with glasses did the classic shave. My line up and ahave came out great. Would recommend again.
Welcoming, generous and friendly staff!
Marie took care of me again. Excellent service as always. Attention to detail. I recommend this barbershop.
Took my son for a haircut today. We asked for it shorter on sides and longer on top so he Can spike it. Well the lady massively messed up and shaved a chunk of hair on the front of his head and tried hiding it by spiking it up. We will walked out of there looking like my son cut his own hair.
????
Lewis is awesome
Hit or miss here with being able to get in quickly. Had some good cuts along with a sprinkling of mediocre.
I got my eyebrows waxed by Meranda and she was very good, she kept close attention to detail and gave me exactly what I wanted! She is friendly and very sweet, definitely recommend her! The other staff there were also so amazing, the atmosphere is great, you feel welcome as soon as you walk through the door!!
Staff were polite but boyfriend did not like his haircut, was not even at the sides.
My son just got his haircut here, really good cut. He wanted the right cut so he kept asking for more off, they did what he requested but the attitude for additional requests were rude and were charged for the additional cuts. One time stop for a cut here.
The girl was polite and had a somewhat understanding of what I wanted but holy did she ever screw up I asked for the sides shaved and leave the top (don’t touch the top) but like she cut the sides way to short like I’m bald kinda looks like half a Mohawk or like a lawn that someone was cutting and kinda just forgot a spot
Quality haircut, but usually a wait.
Awesome experience. Great hair cut. Mo was amazing. Very engaging. Had great suggestions for my cut. Also what a cool conversation and education about the company. Super interesting the international program that tommy guns has. This was my first ever visit to tommy guns but will be my go to now for haitcuts and it looks forward to my next visit very much.
After having taken my boys to Tommy Guns several times, I expected a decent haircut and friendly service. Our experience yesterday was so unpleasant that we will not be back. The first stylist, aside from clearly being in a bad mood, didn’t smile once, was sarcastic when I spoke and did a very poor job with my son’s hair. I can take him to the barber across the street and pay half the price for exactly the same kind of cut....There was no distinct style, it’s uneven, and clearly she was uninterested. The cut took maybe 10 minutes and it shows. I brought my second son in later the same day - his choice, not mine...and his haircut, though definitely better, still isn’t what we’ve come to expect. So disappointed....
Hair cut and beard trim
Don't ever go here just look at the reviews and the photos people have put up. I made this mistake. And now I know to never go back for this over priced barber training ground. Everyone leaves with the same splotchy uneven hair cut.
Great place and great service!
Pricey
Awsome haircut fast and friendly service.
Horrible service and a ridiculous wait time. Was told to come back in 40mins...arrived back in 30 and they gave my husbands spot to someone else. Girl at the front is rude and really doesn't care. Won't be going back-poorly ran and managed.
Always great service. It was easier to get in. Use the app it is great
Love the service and the staff. I bring my son here for his haircuts and they are so good with him.
Best beard trimmer ever!! Kaitlin is always very professional and Ron runs a great business.
My son gets great cuts here. Jessica is skilled, warm and genuine. The only down fall is the front desk woman, who is not very welcoming.
Unfortunate poor customer service experience today. Not happy with how the stylist handled the situation. When I left, I was feeling upset, and that just isnt my style. The reason I am still giving 3 stars is that the haircut was decent and the last visit we had with a different stylist was a 5 star visit.
I don’t know who gives training at this barbershop. I came in for a haircut hoping I could get a mid fade, with a little off the top. She ended up cutting more then i have ever had cut and messed up bad. I recommend people spend their money elsewhere as this barbershop is a gimmick and not worthy of your hair.
Ptevious visits i was told to use the online check in feature. Well today i used it, and was told there would be a 1-2 minuite wait. after 5 minuites they called me, saying they couldnt get a barber for another hour because there were a few walk-ins. Whats the point of the on line service if walk-ins get priority?
The hairdressers here all had a very outgoing and awesome attitude. Felt like home having my haircut. It was like I blinked my eyes and I was looking like 25 year old brad Pitt about to take Angelina Jolie out. Defiantly going back again when the mop grows out. Super friendly, quick, cheap. Just perfect
Thank you Abdel you did az good job I 've never done the fade like that b before. I ll see you again
went in to tommy guns today and received a great haircut the guy who cut my hair was very friendly and very professional will definitely be coming back
Awesome place, great people, great cut by Katie with a pleasant massage during the rince. The atmosphere was upbeat and the decor great.
I don’t like that I can’t book an appointment but I’ve never been unhappy with the service or haircut so it’s a minor hang up I guess. Had my first hot shave here. Wow. Definitely worth getting this service. Very relaxing and a great shave.
Go to another location avoid this one at all costs the barber(Mariah) I had 5 star rating, customer service rating from the front desk 1 star would be zero if possible. I've been using Tommy Gun's for about 3 years recently I moved to the North Shore so this one is closer than my old one in Langley 2 times I've booked a bald head towel shave only to be told that no one on could do it, last visit started off really well the end of my visit ruined my whole experience presented my shave club card to the gentleman working the front counter only to be told that they wouldn't honour it when I asked how come his response was "I've been told we don't accept the shave club card" when I pushed him on why this location didn't honour a Tommy Gun's program he again reiterated that they didn't accept it and offered me a $5 dollar off hair care product (did I mention I had a bald head shave!!). I asked to speak to his manager to which he responded that his mother is the owner and she'd love to talk with me. After paying and leaving he called me back 15 minutes later saying he had been misinformed and he'd honour the free hair cut on my next visit and a 50% off on the next visit told him whatever I wouldn't be coming back.
Jessica is more interested in getting a date than doing her job! Took 55 minutes to do a basic men's cut on some guy she was very loudly flirting with more than anything else. When my son finally got in a chair, it was covered in someone else's hair and the woman (long grey hair) was a total bag. Never a smile or friendly face, no wonder he wanted out of her chair! The cut was mediocre; I could get a better cut for him at a $10 barber. Will never go back!
Mel is great, my son and I both get her to cut our hair.Keep up the good work!!!!
Came on a walk in with my 3yr old, they cut/washed and styled our hair with perfection. Highly recommended!
Most annoying experience ever . The barber women never stopped talking for more than 30 seconds the whole time I was in the chair . I got a hot shave as well as a haircut . Half way threw the hot shave she told me she couldn't do under my …
I would personally give it no stars if I could. Brought in my 3 sons who all had different hairdressers and all 3 came out with a hair cut that I question if the hairdressers even went to school. They were terrible!!! If you want a good haircut this is definitely NOT the place to go!! I don't normally complain or write a review but the cuts were so bad I had to warn other people.
Great hair stylists!!!
Excellent hair cut, and good shave
Fast friendly and great service!
The owner was lovely. I mentioned my son has Asperger's and from there we started chatting about everything under the son. First time but we'll be back!
I had a great experience getting my beard groomed. The people were friendly and out going. A very comfortable visit. Great job with grooming my beard aswell. Very professional ????.
Even with all the covid restrictions they pull out all the stops. Lovely did a fantastic job!
Nice place good People
I have gotten haircut from 4 different barbers at this Tommy gun’s location and always had a great experience. Every one of them seemed talented, polite, and customer focused. I must must give a special shout out to Peter. I have never had a barber put so much effort into his work from cut to stilling. Thank you so much for making my haircut an exciting event I look forward to in my calendar!
Friendly, professional.
Man I have been going to Tommy Guns since 2009. I have been to many different locations. I used to not care about the wait times because the hair cut was superior. Not anymore, my last hair cut I nearly shaved it off because it was so terrible. Prince George's location has less than stellar service. The one worker said to me they didnt even work there that they were so busy the got a hairdresser from another store to fill in.
Not worth the price of admission. Just wanted a simple hair cut. Hair cut itself was mediocre, they kept trying to get me to do unnecessary things. Could not seem to understand that all I wanted was a hair cut. No wash, no rinse, no product. Just short hair. After I got home and had a better look, hair was not blended correctly. Same issue that i have had at the cheap places, thought that a "better place" would be a better cut. Nope, just cost me half again as much then the others. So why am I spending extra money? All the toys that have there? I have my own phone to keep me occupied, don't need yours. Please concentrate on better training for your people, not the flash of the store. Until then, I have no use for your overrated and over prices services.
I have gone to this place 3 times and once I've been moderately happy. I would have rather cut my own hair in a dark room with my left hand than gone here. The people working there are less than competent and take well over an hour to do a bad job on short guys hair. If you end up going make sure that you ask how long the person cutting your hair has worked there, and make sure you check the job after. Even the free hair cuts aren't worth the embarrassment it'll bring you. This place is a waste of time and money
This is message for the owner: Fix your text messaging system! It's NOT working for almost a year. If you can't fix that, delete it then. People relay on it and it cause a confusion situations.
Staff was a bit rude to get the day started, but got better has we moved forward.
The women that you have working there are the BEST!!! Scott Bennett
The staff are all very friendly, atmosphere is great, good haircuts, really nice scalp massage, very nice having complimentary drinks. In general I'm okay with the walk-in model, only had one occasion where it was an issue but most of the time it's not. Update: had a bad cut where some extra cutting and trimming I didn't ask for was done. TG is on probation... Update 2: been back multiple times and it's more consistent so I'm happy to continue getting cuts here. It's a popular place so the wait times can be long, therefore highly recommend using the mobile app instead of just showing up.
Top notch
Great service, clean and professional considering what businesses have to go through right now with covid. Very impressed
Been going here since the one in Stonebridge opened. Great server worth the money. +1 @ Tiff
Awesome. Wish I knew about this place a long time ago.
Great service. Great friendly environment. Love the vibe
Attention to detail friendly staff.
Great haircut! Thanks Sierra!
Angela is fantastic, nobody I trust with my beard other than her. Love her
Great place to go to get head massage great haircut. Friendly from the monent you walk in until you leave. Great shaves it really is a great place for all haircuts etc. Heard they are opening a new location in Sage Creek. Can't wait but will be back at St Vital location tomorow for a trim and clean up my facial hair. Great place and staff are happy as well. Looking forward to goinh in tomorrow. Keep up the wonderful work.Chairs are real comfortable as well. Greg
Always a great haircut from Ahmad at Tommy Guns East!
I recommend going to see shelby, most expierenced person there and dosent slack at her job, and takes pride in her work and does a good job.
Great haircuts and face shave.
The Stylists are not at all professionals and they just argue with your way of style that you want. It's just waste of time waiting for your turn and waste of money. Not at all recommending.
I am usally really concerned about getting haircuts But the haircut was really good thr girl that cut my hair didn't talk English that well so i was concerned the whole time but all in all its a really good haircut A bit expensive (33$ with the pre haircut wash).
By reducing cost thats the only concern for me.
Too expensive. Hairdressers not barbers.
Great job by everyone all around only issue was trying to book a time
Curtious staff, clean establishment, excellent taste in music, professional cut and decent prices.
great haircut and beard trim, super friendly people
I have visited this location now 3x with my son. I believe we have found the barber for my son. Every time we visited the staff greeted us and offered us complimentary beverages. Service overall very good and the hair cut even better. Plus, my daughter was entertained with the Ipad at the location. Highly recommended.
Good place to go
Great staff, great atmosphere and got a perfect haircut, I couldn’t be happier.
Darcy is fantastic. 10/10
Bizarre was in the mall on other business thought hey may as well try this place out for a cut while I have the time....10am staff were there but not one customer in the place so I walk in ask to get a cut and was shockingly told it is a 45 minute wait???? That's messed up! You might as well close the door and throw away your keys today, cause you won't be around long with an operation like that. Bye bye taking my money and business to someone who ready to do business.
The haircut my son received would have been better executed by someone who was blind, with one arm and drunk. Terrible terrible job, I would highly reccomend that they either close their doors permanently or hire some staff who actually know what they're doing.
Very clean welcoming and great trim ????
I've been going to the chilliwack location for years. Always friendly, quick walk in access and it doesn't matter who you get they all have done a great job!
My son goes there. I bring him and he's very fussy about his hair. The people there are great. They are very friendly and professional. He (my son) gave a simple explaination as to how he wanted his hair cut and that's how it was done. He was very pleased with how his hair was done. He's a returning customer so he must be happy with results.
Finallychopped it off
Decent value, always get a great cut there, best beard trim and a really close shave.
Epic fails....if I could give them half an star i would. First off let's start with the cut. I'm in for a simple cut just the sides to have a nice fade from the top. I'm not really a talkative person so forcing me to converse makes things awkward. Then telling me about where ur from and how dangerous it is? She clipped my hair at the top and half of it was hanging loose . was having difficulty fading from my beard and couldn't get the sizing right . the fade wasn't even from front of face to the back i could have done a better job with my trimmers at home. So i asked her to fix it which made it awkward. At the top of the fade the hair was bushing out which she missed with the number 2 trimmer. Great its finally almost done after critiquing 30 mins later. Oh wait the neck isnt lined and the back isn't faded properly either . we get to where she is gonna wash my hair. She ends up only washing the top and back of head . so i still have so many hairs floating on my sides. Puts in conditioner splashes me in the eye and when washing my hair out misses half of it. Then starts massaging my hair .... Cool its included but jeeze i just want to gtfo not impressed and will never go back. Ugh maybe more training or quality control is needed ......
Thank you for my daughters haircut ????♀️ she’s very happy with it and so is the family she will be back and I will recommend this place to family and friends
I love going here. The Larry Uteck location is amazing. Great staff. Always pleasant and smiling. It does cost more than other shops. But the quality is so much better. Only place I'll get my hair done.
Great haircuts
Excellent experience for my haircut. They did a great job. I would recommend them to anyone. Great setup also.
Fantastic experience, and I am from out of town so its not like I got great service because I'm a regular. I would strongly recommend this place.
Made a google account just to write this review. Today was my first time trying out a new barber so I was pretty nervous. But everyone there is so friendly and genuine that I felt comfortable in no time. I got my haircut by one of the funniest guys, his name was Kyle and he did a great job. I’ve never written a review before but after my experience today I had to. Kyle is such a charismatic guy and he is great at what he does, I’ll happily go back anytime because of how comfortable he made me. Great haircut great time 10/10 ????
It was a good experience.
I had an appointment at 1:30pm for hair cut with Michael, I got in there at 1:25 and a girl told me to wait for 5 min and I waited till 1:50 then another customer got in there and the from desk lady just give priority to that customer and she suggested to cut his hair first. Which was really unfair to me like it suppose to be first come first out but today I feel so disappointed.
I was a long time customer. I booked my appointment online. I arrived on time and I was told I would be up in 10 minutes. I had requested Amber P in my online booking. 30 minutes later I asked how much longer. Apparently Amber P went on a break at 10:00 am. No one told me anything. 15 minutes later I told them I was leaving because I had no idea when or if I was getting a haircut. I was told times are approximate. Then the woman said Amber would be right out. I left.
Nice atmosphere. My favorite Sunny you are the best!
As a new customer I was pleased with my hair cut. The overall experience was great. I will be coming back for my next cut.
Great hair cuts! My family and I all go here! The people are awesome and friendly!!!
It's hit and miss. Often thier system is down so booking/ checking in online isn't possible, you will have to show up in person. I tolerate this up until the other day when I couldn't bookline. I went in and told the girl that I can't book online and she said "oh that's because we are fully booked for the rest of the day" geesh there was 3 hours left until close. If I could suggest something, get your system in better shape. It's false way to do business.
Excellent haircut and pleasant experience.
Erica has been my go to for the pass year and bit she always ceases to amaze me. I've been through a few barbers at the shop and shes probably the best barber I've had.
My barber was amazing. Knowledgable and friendly with a good hair cut.
Aydin is a great barber. Love the online booking process. However prices are going up and $35 for a haircut before tip is a bit much if going on a regular basis. Great selection of products here.
Grandson was so happy with his haircut
Can't make appointments
I took my elderly father for an overdue haircut. Monday noonish. He received a well groomed haircut but more noticeable was the dignified treatment by the ladies as they helped him out of the chair. He kept mentioning it to me the rest of the day. Definitely it a smile on his heart. Thank you so much for that.
Went in for a hair cut and had 3 barbers that were not able to give me the hair cut I wanted due to them not having the proper trimmers. It's a skin fade pretty common cut. You work in a barbershop and it's your profession you should be equipped to do the jobs asked. No longer will I be going to tommy guns
Very open, friendly, and relaxed. Totally an enjoyable experience.
Great variety, got nice haircut as expected. Very trained staff.
No appointment needed great haircuts and Scalp massages are awesome!
Always good haircuts for my grandson...he's always happy with it.
In and out quickly with a good haircut.
Great staff, super friendly and a great cut
5 stars
Never had such an expensive or worst hair cut ever. They didn't wash my hair even though I got charged for it. My favorite part of going to a barber shop is the shave on the neck with the straight blade which wasn't done. She was suppose to trim my beard and eyebrows, and made both look worse! Will never ever go back especially with the cost. For my son and myself it was $50 dollars without tip. I am one who will pay $100 if I have the proper service and proper haircut. Just an overall bad experience!
Service is always amazing and check-in via app makes knowing when to arrive quick and easy. Janey is my usual amazing barber, but even when she's not there, my haircut looks perfect and exactly the same every time. Thanks guys!
Ali was awesome! He did a great job, highly recommended!
It’s the 3rd time me and my 2.5 yr son Luke have went to tommy guns to both get a hair cut. The ladies up front set up side by side seats for us both to get our hair cut at the same time and the ladies cutting our hair are absolutely awesome luke loves getting his hair cut there. Thank you
She follow instructions messed my hair up couple weeks to grow out
Haircuts are legit!
Great haircut. Awesome service. Everyone was masked.
From the time we where greeted at the front desk to the short wait and the barber( hairdresser) was amazing . Our 9 year old son was treated like a king and they even gave our other three kids pop that made their day! Thank you !
Mel, at Nanaimo Woodgrove location is an artist that provided services that changed my look with consultation and I'm ecstatic. I will follow her as long as possible. I'm 58 and I can't remember a better cut plus a great conversationalist. No I'm not a family member or friend just an appreciative client who just meet Mel. 2nd edit Went to Mel again, fast, efficient and she made me look professional again. She is a wonderful conversationist and a master at cutting hair. Thank you again.
I was greeted right away by the friendly staff, and I was served immediately after I registered my name, probably because it was just opening. I like that I get shampoo and conditioner with a scalp massage (very relaxing), followed by a rinse after the cut. The built in televisions were a nice feature but a friendly chat with the stylist goes a long way. Afterwards the stylist recommended some hair products and I was asked if I wanted a beverage after as well. All things great from a satisfied client.
Just don't do it. Trust me.
Gave me the exact look I wanted and went above and beyond to meet my expectations
LOVE TOMMY GUN! always get an awesome cut and fade!! Ingris is my girl!!! She kills it every single time!!!
Worst hair cut ever. Hair dresser was either in a hurry or pissed off or had no experience cutting the hair.
Worst hair cut ever had here in my life.They dont have the basic information of hair cut and style.0 number out of 100
Haircut , Shave and a head and Neck Massage , Awesome .
Visited Tj at the banks location. Always goes above and beyond and assures a good haircut.
Done an awesome job on my little boys first hair cut and he wasn't a very easy client!lol
They do a fantastic job everytime I go in. They are friendly and I highly recommend tommy guns.
Hairstylists here JUST DON'T KNOW how to cut a baby's hair. Period. I never put my baby's pictures publicly, but just to show the irregularity of the cut given to him, I'm attaching one. My husband took my baby there yesterday and she DESTROYED my baby's hairline. Like imagine the time it's going for the hair to grow back. I am so annoyed. Never ever taking my baby here again.
Wendy was extremely friendly and helpful. She clarified exactly what i wanted and then executed it perfectly. Very good haircut!
Tommy Gun’a is top shelf for service. The staff was great with our kids. We are happy to have Tommy Gun’s in our neighborhood.
Very efficient service with monitor for appointment wait time status, no guess work. Not rushed in and out.
Erika is amazing at what she does. Shes very outgoing and her haircuts are always flawless. She is easily the best barber there; if you are going to see anybody, go see erika! You can tell she loves her job.
Quick service. Nice cuts.
Awesome service, quick and thorough.
Very friendly employees but they are hair dressers This is not a barbershop . Requested a straight razor shave and she used an electric shaver . Save yourself the $60 and get your mom to cut your hair. I do not recommend.
The business is clean and bright, the staff are friendly, the haircuts are well done and there is a great variety of grooming products to choose from.
I called at 3pm on a Saturday to see if they could cut my sons hair. They were able to get him in within the hour. He got a great haircut from Isabel. Staff was friendly. I'll definitely be bringing him back again.
Nice people but, really hit and miss with the haircut quality, this is pretty standard for Tommy guns anywhere.
Love going to Tommy Gunn’s. Tamara is the best!
Amazing friendly staff & talented stylists! We arrived 2 minutes before closing because my 13 year old needed a cut badly... They welcomed us in even though it was so close to closing time! He got an awesome cut and it was super fast! Love the complimentary drink too!!
Great haircut by a very professional barber.
I don’t know her name but she gave me best shave ever and haircut that was exactly in my mind.
Pretty awesome
Charged me $43 for a neck shave that required me to go and redo shortly after I stopped all the bleeding coming from my neck. I contacted their customer service line and their rep said their Kamloops area manager would get back to me and never did. From all the other comments I have read, I do not believe their staff are qualified to do their jobs properly, let alone consider Tommy Guns Kamloops a higher end establishment.
Not much, you guys are awesome. I am just waiting to redeem my free cut and will upgrade my rating after that. :)
I take a risk getting covid every time I come into Kamloops. I have contact with very little people in my area and they still won't give me a hot shave because of there company policy. Your better off going to a smaller more local barber shop then a big chain, I think it is safer.
I was in a chair for about an hour while I was getting shave and I got such a huge headache because all this time I was looking at those LED bright lights on the ceiling why they are so bright?! it is simply impossible to relax! Yeh , it wasn't like that before and it was all good by the way
The facility is nice, clean, prompt service and the staff is friendly. I just had a simple haircut and for me the quality of the haircut did not justify the price. Had to go home and clean it up with my own clippers. Good thing my hair grows fast.
Great cut, done with a pleasant smile. Girl up front as nice too.
I just got a haircut with Erika, she is by far the best barber I have ever seen in BC. I have never seen anyone paying this much attention to a haircut! Thanks Erika!
I legit got the best hair cut I have ever had.
Went here to just if they were open during COVID. They have 8 different signs on their door. One states to wear a mask, one states that they are closed, another states that it is by appointment only. There was somebody inside so I politely asked if they were infact open? I got a rude "read the sign". In which I asked which sign as there are a total of 8 signs on the door that contradict each other. The manager/lady I dealt with was incredibly rude. Will never go here.
This place is amazing I bought my 2.5 year old daughter here to get her hair cut and the guy was super patient and so sweet with her, I would def recommend this place the staff was amazing. Thank you so much for being so patient with my little girl you guys are truly amazing
Never a long wait time and I always get the haircut I ask for !!!
Great experience!
Great atmosphere
Just went to the Leduc common location today and Keri really took care of me was an awesome experience I'm definitely going back there again
Great service
I've gone here for a simple cut about 4 times now and would recommend it to anyone. The only issue I experienced was on one occasion, my wait time was over two hours (I ended up leaving for about an hour and coming back). However, every other time the wait time has been around 10 minutes or less. One I was seated immediately upon arrival. I've had a different stylists every time and all were more than satisfactory.
My boyfriend comes here for haircuts, and it always looks great! He had the same barber in Calgary for 20 years & he’s very picky. He was a bit nervous at first but they always do an awesome job. They also have a good amount of seating in the lobby to wait & the staff is friendly. Reasonable prices as well :) all around good place & i would definitely recommend it.
great stylist very friendly environment not cheap but worth every penny I will definately be back!
great atmosphere, super friendly staff, and I'm looking handsome as ever!;) definitely will be back!
Love coming here as they're great for shaping and trimming my undercut. Always professional and wonderful service from the team in the front of house and the stylists/barbers. My ONLY issue is that the pricing seems to change. One time I am …
Great customer service
Once again I was blown away by the service at Tommy Guns. I've been multiple times but this was my first time having Connie cut my hair and if I must say I would highly recommend anyone to go there just for her alone. She was amazing! Very gentle, nice, caring, she took an interest in me and had a great experience! I'll definitely be going back when she's working, best haircut I've gotten hands down!!
Abdel is awesome! Such great attention to detail. Thank you sir for a great haircut. And yes I'll agree the place is pretty expensive but this was also one of the most detailed haircuts I've ever had. I don't care about the tv or the drink, great haircut!
My barber did a great job and listened to my preferences attentively. The shop is clean and has a good atmosphere
Great cut, they went nice and slow, I don't know why I didn't come here sooner
Unique with great service
I had a really good time... Without reservation and I waited 30 min.. Great... The guys are all nice, and when you're there you feel a sense of relax.... I will definitely stay here again,
I signed up for a 15 minute text to let me know to leave my house. I still had 10 minutes to make my appointment. When they called me and said I had 5 minutes to get there. So i turned around and went home. Wasted my time, my gas. I will never be back.
Haven't been disappointed with a cut yet. Friendly staff, good hairdressers. Been happy with each cut I've gotten, and my wife still finds me attractive so that's a good sign. Nice chill, laid back feeling in the shop making it easy to feel comfortable.
Always a good experience there. Great, quick service, and always leave with exactly what I'm looking for in a haircut! Friendly and skilled staff add to the enjoyable experience!
Worst hair cut my son has ever received. I wish I had been there with him because I would not have paid a nickle for it let alone the $45 they charged him. All he wanted was a trim. Instead he got a hack job at Tommy Gun's and is currently on his way to have it corrected at a different store. He'll now have a cut/style he didn't want. And it will cost us twice the money to have it fixed. So sad to see that a grown adult would do something like that to a 14 year old. So disappointed. Beyond disappointed.
Probably one of the best fades I have gotten in years!!!
Very busy, but thats usually a good sign. All of the staff have been very professional on my visits. The haircut is more expensive than other places but its worth the price in my opinion.
Tiff is amazing! My son is autistic and hates having his hair cut but each time we go see her she does an amazing job even if he wiggles and squirms! She made him feel comfortable and I appreciate that!
Pretty Busy place, but one of those rare places guys can go where they give a good cut that looks great instead of just okay. Recommend calling ahead.
Friendly staff. Loved how they shaped my beard. Great place.
Great service and friendly staff. Haircuts are always top notch.
Great place grwat service!
The only thing bad is the wait time. My appointment was 1:15 however the appointment happened at 1:35, frustrating. You would think a discount could be granted for the wait.
Excellent work clean and professional everytime.
I just drove from valleyview got there at 5:50pm and got turned away. Cuz they closed at six pm. I been here before amazing hair place put am disappointed when I call ahead and am told no. We cant cut your hair cuz we close soon. If your open until 6 you should be accepting clientele not turning them away. I am extremely mad that this is how I was treated when the lady on the phone told me they will be accepting clientele till 6pm
I was well taken care of by a barber named Ralph and I thoroughly enjoyed the experience. It was professional, clean, relaxing, and enjoyable. I will definitely be returning again soon for another amazing experience at Tommy Gun’s.
Great Haircut from Syd, She is very good !
Great staff best Haircut I get is at Tommy Guns
Took my son here for a soon to be man cut and couldn't be happier! His barber was amazing and was engaged with him through every step. They have new owners who I was able to briefly meet and I think they will do amazing running this shop! I will suggest this location to all of my family and friends!!
Great service.
Teddie is the guy to go to! Quick, consistent, and friendly service from all employees at this location.
Incredible staff and overall a great experience.
I go there because Marinela does such a great job and I find it hard to find a good hair stylist. On the down side, they don't take reservations so you can end up waiting to get a haircut. They told me to be there at opening time at 9:30 so that I wouldn't have to wait. I got there at 9:25 and the stylists all seemed to be busy already with customers. So...I had to wait. Extremely frustrating and I would never go back..if not for Marinela. And the grinding music is too loud.
After a very long time got a good,professional and clean cut!! Thanks
The only place I go now.
Awesome experience
Talented and friendly staff
This is an amazing barber shop. The staff is so friendly and do a great job of cutting hair. The selection of products is awesome. I will continue going and using the services these people provide
Been going here for a few years. Always been great service. Usually see Emma and she's been great!
Very friendly staff and very affordable
RACK JOB!!! It's not cheap so why are there unqualified stylists cutting hair there?!?!! My son got a tapered cut... Tapered buzzed & longer crown. The back of his neck was buzzed and you could see from 1/2 a block away that one end was higher than another. I showed Farah that she not only was it off but it wasn't as thinned out. Sure she said & re-cut. My son comes back & I don't know how she did it, but now the slant is even more pronounced. Either Farah doesn't believe me or pissed that for some reason I'm not happy with the redo. The receptionist gives me a ruler, I discreetly show Farah, & she says she sees it. I'm trying not to call her out or throw any hysteria bc the girl's got her reputation & pride too. So the 2nd redo is now a hack job. The good side is almost sheared right off now, the slant is still there, and the opposite side is still lower & thick. At this point, I'm done. The receptionist said that she too can see the slant & the fixes looked bad. We walked down to grab my son some food & as I'm looking at him directly across the table.. I see that his sideburns are 2 different lengths!! Sheesh, can this haircut get any worse. I don't know about you but I will drive to & pay good money for quality product or service. My trendy teenager son says he doesn't want to meet his friends this afternoon until his hair is fixed! I can't cut hair or own a clipper. Now I'm going to spend $$ elsewhere if I can get in!!
Decent cuts
I have been going to Ashley for years now. She is very experienced, my haircuts are always good :)
Jessica and the staff at Easthill were great.
They are very rude and unprofessional. They were racist to a lady.
Great service! Ask for Ashley!
I always love the service here, and they always do a good job. 35$ haircuts though
Always a great experience
Went in today with my boy to both get cuts and the wait was ok at about 15 mins(which is what was told) so that was good. Got to the chair and told the stylist that I wanted almost shaved on the sides and back, and told them I wanted a foehawk on the top at about an inch. Got almost done and had to tell her to go shorter, she did. now I have about 2 and a half to 3 inches on top. At this point I just wanted out of there as I could tell she had no idea what I was saying. So now I will go back to my normal stylist to get it fixed. So we will not be coming back as this is the second time I have got a bad haircut. So 0 for 2 on my haircuts there. The only reason I gave 2 stars it that the stylist that did my sons hair did a pretty good job.
Tommy Guns is always great. Great atmosphere and outstanding hair ✂️
Great experience!
Great like always!!????
Absolutely my favorite stop in the city. Tiffany is the best
Started going to this location 2 years ago since my hairdresser at the time moved here. While Fiona is great, their scheduling system is very hit or miss. I've had wait times of 60-90 minutes, even after calling ahead of time to confirm availability. You'll receive the courtesy text informing you you'll be served in X minutes....only to wait way longer. Sometimes to the point where ppl queued behind you will get in before you. Save your time and only go if it's slow.
Highly recommend. First time at this shop, think I got the best barber in GP
Great haircut!! Absolutely fantastic service from Stephanie and highly I recommend going to Tommy Guns!
Friendly staff and got me in quick with short notice
It's okay for a quick cut by a random stylist. It's a bit costly
East side in Red Deer AB I was serve in a very timely manner and the Lady (Kim)that cut my hair was very good and I do recommend her and I'll be going back to get my hair done there all the time hopely from Kim it's the best hair cut I ever had. Thanks Troy
Really good service there like always
Clean, friendly. Sometimes they're really busy and it feels like jiffy lube for hair. Other times, they take the extra time and it shows in the final product. I'll be back.
Fast friendly service
Do not buy a gift certificate from Tommy Gunn’s I got a certificate for a shave and a haircut form the company website and I still got stuck paying an additional $20.00 for something that’s The haircut is the worst I’ve ever had. The shave experience was fantastic but why couldn’t I get my whole face shaved, that’s what was paid for. I told the barber 4 times he missed spots. I had to come home and reshave. Atmosphere was excellent, and barber was friendly as anything. Sadly in
Very professional during the crazy time we’re living in and still did an amazing job on my haircut and beard trim!
As a first timer this was a great experience. The haircuts are very well done and very nice ambience.
Didn't get remotely what I asked for, I showed them a picture of what I wanted but they gave me a style not even close to what I asked and far too short for me to even try and save it. Won't be recommending this place to anyone.
I really had a good time, hairstylists was really nice
Marian is an excellent hair dresser! Only 4 stars because they were 25 min late for my appointment, but waiting for Marian is worth it and it was no fault of hers!
Amazing staff! Mahmoud made my hair look and feel great. He also showed me product to use for my hair type and the best way to style it.
Staff are always super friendly and love the check in option to save waiting in line. Good value and the hair looks great!
The best hot shave I have ever received. Marcel is amazing at it. A must for all men to try. You won’t be disappointed I’m sure. Thanks.
Horrible customer service... Registered four times in one day, always there before my appointment and miraculously my name was missing... waited twice for one hour each time, then went to a much better, more efficient barber. Will never be back.
Not that good
No reservations but they are quick to get to you anyway, staff are incredibly friendly and knowledgable. A high quality service with a resonable price. The atmosphere is extremely inviting and very modern while giving a hint of call back to classic barber shops. Extremely talented staff, would highly recommend a straight razor shave. As someone with a very complicated facial hair grain I didnt even need to tell the staff, he already knew what to do. Not a single cut. Although the price is quite high it is understandable when you consider they use roughly 10 products and the experience of staff. Will be going back again.
Friendly service. Didn't get a cut there because I like having fixed appointments. Prices were decent.
Very friendly. Both of my boys looked great!
The place is great. However it seemed as I may have had someone new. The beard trim was not good at all. For the amount of money I paid expected more. However I will go back. Somebody new should deserve a break.
Sandi was awesome. She took great care of me to ensure that I thoroughly enjoyed my hot shave. My previous experience wasn't as good as I was left with a lot of bumpy razor burn. This time I didn't have any. I am very happy with the service she provided and will definitely come back to see her.
I was greeted by Ashley the moment I walked in. I was looking for help with a product that I wasn’t very happy with and Ashley took the time to qualify my needs into a few different options, 1 of which I was happy to buy. She was EXTREMELY courteous and friendly - above and beyond my expectations for sure. When she explained my situation to Treena, the Manager, Trina quickly looked after giving me a full refund on the product I wasn’t pleased with. Again, above any expectations I had - Trina was very professional and really made me feel like a valued customer. As I had not had the chance to ever have a professional shave before, I promised I would return the favour with repeat business. The ladies quickly obliged, offering to get me in at that moment for a shave! What an amazing experience - I will definitely be telling MANY people about this tremendous service and will most definitely be back! Thank you Treena and Ashley for your care and expertise. Outstanding!
this was my second time here very friendly staff and great service I'll be back for sure ????
I am from out of town and badly needed a haircut and took a chance on Tommy Gunn’s based on reviews. I booked on line and got a call right away with an estimated time. They were on time, had great Covid protocols and most importantly I received a great haircut. The young lady was professional, very pleasant, and made sure I was happy with my haircut. I would definitely go back again.
Excellent service as always
Had my sons first hair cut here. Awesome staff and great price. Would recommend for anyone with a fidgety infant.
I have tried to get a haircut at your shop in Hillside mall Victoria. Used the app, which is not user friendly but managed to check in for a 2 pm. Drove from my home and was early, 140 pm , so as I walk by your shop I see my wait time was posted as 1 hours 5 minutes yet my app says 20 minutes until my check in. So I drive to the mall for no other reason than to get my hair cut, I get there to learn it is 45 minutes later than my "check in ".What is the point of the check in? You need to get your act together if you are going to have Check in meet the timing or let people make appointments. I am in the military and get my hair cut quite regularly but after this it will not be at Tommy Guns David Bisal
Hi sami .i really like ur haircut .u make me feel wonderful. I will come back soon .u the best .thank you ????
I went in for my first time yesterday. Soon as i walked in i was greeted promptly and with a smile. I was early for my appt so i was offered a cold drink while i waited and sat at counter and played on the tablets. Stupid candy crush. Lol. I was greeted by Treena who was my hairdresser. Fantastic haircut and great conversation. Hair was exactly what i wanted.....perfect. My overall time at Tommy Guns was a great experience and would highly recomend your store to all my friends. Well done!!
I have been to a few Tommy Gun's locations over the last couple of years while working on the road, and Nanaimo's location is exactly what I expected. My experience was great, I was treated with respect from some very great employees, I did not feel like I was rushed through like other barbers in the area and in the end left very happy with my cut.
Booked online, got a text half hour before my appointment, got there about 5 mins before and was in the chair in a few minutes. Got hair cut, beard trim and hot towel shave clean up. Kristy did an awesome job, we had good conversations and she was very knowledgeable with the products to help me get my frizzy beard under control. Will definitely be coming back!
Hey Tommy Guns! It matters when one of your employees is rude and arrogant at the little kiosk you set up at vipers games, too! You lost a customer that night.
I am never disappointed. Miranda is great! I never feel rushed. Very detailed
Good covid procedure. Friendly staff Great haircut
Haircut was just a giant mess, had to go to another barber just to get my cut fixed, staff don’t really seem trained in how to cut hair. Definitely not worth the 35$ they charge for a cut.
Got the hair cut I wanted better than expected
Fantastic as always
Great stylists. Very friendly and give a great haircut.
This will be the only place i go from now on
Very friendly staff, love the new haircut and Beard trim !
My Son is Autistic and had his first cut here. Amazing service great atmosphere.
Their booking system is broke, don’t tell me one time, and than change it, because you snuck someone in before me. Waste of time.
Ask for Cailey! She listens to what you want!
Very polite and did a amazing job
Great service, great place and value
My son's favorite place for a cut, just miss the hockey table that they used to have
Both times I’ve gotten my long hair cut at this place it has been a great experience by both the barbers I’ve had. They have great tools great atmosphere and skilled barbers. They take their time And with great results I can tell they take pride in what they do. Keep up the great work
It might be wise to contact your corporate headquaters and have them call off the dogs. A boycott is going viral. Do you really feel threatened by a one man barber shop that was in business before you? You must not be a great business to begin with. By the time they wake up in BC figuratively and literally, a lot of damage will already have been done to your business. Who came up with this business strategy? Pretty weak.
Eucheria did an awesome job with my hair I will definitly recommend her to other people for sure I will be coming back all the time.
Good service, friendly hairdresser.
Nice clean covid friendly shop :)
Asked for 2 inches on the side got the entire back of my head and sides shaved. Then i asked for 3 inches left on the top they left 1 inch if you want a terrible haircut tommy guns is the place so look no further i would avoid like the plague. This is the first bad review i have ever actually felt the need to write am truly speechless about how bad this has been messed up
Friendly staff, cut was just as i requested. The scalp massage is incredible and a beverage after is a great way to cap things off! Highly recommend them!!
Wish I could give this shop a 0. I've been to a number of different locations, none are great for the price, except kelowna, and only one stylist. Worst hair cuts and mst disgraceful hot shaves I've had here. Sadly I no longer go to any Tommy Guns. And that's saying something considering I'm 1 cut away from my free one.
Best place in Red Deer to go for a cut or shave. Awesome customer service and everyone is always super helpful when shopping for hair product!
Very professional service.
My boyfriend got a cut there yesterday and it was killer. wonderful looking store, clean and well put together. will def be going there again !!
Fast and thoroughly pleasant experience. Price was reasonable too.
I had a wonderful experience getting my hair cut at the Tommy Gun's location in Kamloops. It was quick, neat and affordable. I would recommend this salon to anyone that wants a good hair cut! Tessa is a great employee and gave me excellent service.
Always receive a great cut and awesome service
there shaves are awesome. I took my groomsmen there to get hair and a shave done last year they accommodated us even before they opened. great place to get stuff done.
Angie is one of my favourite people I’ve met. I’ve been coming back every few weeks for almost 4 years. It’s a fun, relaxing, and super clean atmosphere to kick back and enjoy being groomed by a pro.
Always get a haircut and beard trim. Amazing staff and excellent service!
Great service, great price and great haircuts. I have been to TG 3 times thus far and I'm now a loyal customer as a result.
Prices keep going up. Very friendly staff and always get a good haircut there
We enjoy our time every time we come there very professional and friendly staff , clean and my son is always happy customer . Keep up the amazing work you guys do
Great service and awesome staff
Great place! They make you feel vaued and the haircutter's are nice and understanding. Good value, they know how to cut hair.
Friendly staff, good location just next to other shops..so if its too busy jusy put ur name down and get some shopping done.
I have been going to this barber shop for the past 4-5 months. They definitely treat you well here, and provide excellent service with many things. They have a wide variety of products, and the price is right for what they provide. I would recommend going to Matthias & Rene they both have provided always perfect results with my haircuts. They are super friendly, and they definitely posses good skills!
I have given this place multiple chances and every single time I try I am more disappointed then before. Do not waste your time or money here
This is my place! I live a little too far away to visit as often as I'd like to, bit seriuously ~ if you haven't had a shave and a haircut from these people, get your butt down there and get one!
Good people!
Tiffany D is amazing
Only place I'll go to get my hair cut..... Best in town by far!!!
When I first walked in it had the smell of cigarettes throughout the building. Not sure if it was just from people coming back from a smoke break or if people actually smoked in it. But it was enough to make me second guess going back. Really liked the head massage that is given along with the haircut. Not sure if it is up to each place but other Tommy Gun's I have been to did the shampoo and massage before the hair cut and after did a rinse. Regina did the shampoo/rinse all at the end. Not a deal breaker but was glad I had a shower before going to make sure hair was clean. Not sure if I will recommend this place to others. Might give it one more try.
Really enjoy Tommy guns and specifically the staff and integrity they have there. I had Lisa the last time I visited and we had a very enjoyable conversation and gave me a great head massage and hair cut, 11/10, will be back soon.
This is the first time I have attended Tommy Gun's. A close friend recommended them to me. I have to say that my haircut and beard trim was excellent. I do wish I could remember the lady that gave me the cut and trim. Besides the excellent work , her personality and professionalism was nothing short of excellent. I'm very happy.
customer service was friendly and able to get me in right away. As a first time customer I was very impressed with Miranda she did very well for cutting my hair for the first time! I highly reccomend her.
I would give them zero if I had the option. I took my toddler to south surrey location. I was told they would cut his hair no problem. I waited for half an hour and my baby was making noises like all babies do and I was told to take the baby out of the salon. They were rude. If a hairstylist cant do their job with little background noise, than I would say they are incompetent and should find another profession.
Agnes is amazing. Love the service and atmosphere and of course the end result!!
Free hairwash with cut. Use their app to book your appointment.
Great environment and friendly staff malo did a wonderful job I would recommend seeing her she made my first experience welcoming and gave me exactly what I asked for .
An amazing experience all the way around. My barber, Mariko, gave a fantastic shave.
Lauren was great. Efficient and friendly staff.
I, Highly recommend Michele, She did an amazing hair cut just the way i like. Looks like i found my permanent hair dresser. ???? Thanks to Tommy Guns.
Love this staff! Great job, kind and fast!
Haircut was good, pretty much what I always get, but I wanted to try the shave out. Felt relaxing at the time, she did nick my chin pretty good though. Then they told me the bill was $80. Worst part is I run my hand over my face as I'm leaving and there's stubble in patches. I could have done better with my Gillette. Might come back for a haircut, but this is my first and last shave.
A shave and a haircut costs considerably more than two bits but it's worth it. Ask for Janey if you're at the Fairview Park Mall location in Kitchener. She's awesome.
Very nice fade for the sides but the scissor on the top needed some work
The attending barber missed a few spots but was attended to right away
Always a good experience, even when I'm experimenting with isolation hair. I will return.
Good experience, I finally found a good option in Burnaby!
Useless staff, poor service. Called in and was told "we don't do appointments" with some bratty little attitude but was then instructed to come in and the wait would be "maybe 20 minutes" -- their words, not mine. Figured I'd chance it so I drove from the Westside into Kelowna on a Saturday which takes a good 40 minutes, walked in and asked for a cut, was told "you're at least an hour and 20 minutes from getting in" with a wonderful little tone like I was inconveniencing her by requesting a haircut. Waste of a half day and got the blunt end of that lovely little millennial type of entitled attitude that I've grown to despise. Won't bother coming again.
Amazing Place for Fades and Haircuts. Furthermore, Beard Game is so Classy. The girl named Julie is Amazing. Tell her what you want, she gives her best and does an outstanding job. KEEP IT UP GUYZ.
It is my first time here and it was an amazing experience…Thanks to Amanda who gave me a lovely Fade cut. She got it done exactly how I want it, she was patient and gave have the top notch 5 star service. I hope to come some other time I need to cut my hair.
Wow! I had the most amazing haircut. For the level of service and professionalism I received I was expecting a very expensive cut. It was so affordable. I didn't have to make an appointment, got an awesome haircut. I've had nothing but compliments all day from the way I look with my new look. I can't wait for my hair to grow out just so i can visit the friendly staff of Tommy Guns. You'll be seeing me again for sure in the near future!
The overall building is very clean and bright while being nicely set out! The barbers is clearly very busy but due to layout it never feels hectic! The barber I got was brilliant, really nice and friendly while maintaining a professional manner and the cut was quick hassle free and she followed my instructions to the letter! Perfect example of what a haircut should be......quick,effortless and enjoyable 10/10
The staff interactions are great. They make you feel comfortable and aren't pushy with the sales. A couple of upsale attempts are fine and expected but it drives me nuts when a retailer won't take no for an answer. Not an issue here. Quality of cut was excellent despite my vague instructions of "make it look better." I found the person assigned to me to be friendly and easy to carry a convo while shes clipping my messed up hairy eyebrows. Good times.
Great customer service, friendly & great with kids! My boyfriend has been going there for years and they are amazing!
My son loves gettimg his hair cut here. Been comomg for years, never disappointed
My son had to wait FOREVER to get his hair cut... over an hour. It all could have been avoided by giving us an accurate time frame (we were told 15 minutes). the communication between front end clients was abysmal. There were misogynistic undertones that made my daughter feel uncomfortable but i wont get into that in public...
They got me in right fast. My haircut turned out exactly how I wanted it. They even offer you a drink afterwards. Loved it ????????
Pitifully overpriced. Anyone who would pay it is crazy.
Speedy reliable service
I told them to just do a clean up and keep my hair the same length but the girl cutting my hair took like an inch of the top and a lot of the side I vent not where a hat now, I have had my hair cut there quite a few times and it’s been good but it got messed up this time
First time visit.. its awesome ????
Got a haircut for my son and I from Taje and he did a great job on both.
Always great service here
First haircut experience in a year and pretty successful. Didn't get the name of the lady who took me in and gave a nice cut but she did a great job, will return when I need another one.
Best Scalp massage, awesome eyebrow waxing. The barbers put a lot of effort into the cut and love the free pop
Absolutely amazing!!! Called ahead to make an appointment, was told to come right down (which is lucky, I'm aware). Once I got there is was handed over to Angela who was super personable, professional and all around fun!!! She made sure I was happy with my haircut the entire time she was doing it, and was an absolute perfectionist! I left feeling like i'd gotten the best haircut I've ever had! The only bad part is that I'll have to travel from BC to Grand Prairie from now on for my haircuts! Lol! Worth every penny!!
They were a bit behind on the appointment time... But... Did a great job on my son's hair.
Had a great cut from Winter, He was easy to talk to and was very detailed!
Could not get through door. My name was not justin. Just wanted hair cut at barber shop. Apparently this is not a barber shop in old sense. The barber i usually use is first come first served. What happens if Justin does not show up??? Answer no money for you. Read your reply, Don't use COVID as an excuse!!! How can you call yourself 'ORIGINAL BARBERSHOP', No walk-ins. I guess guys are special. Many other "REAL"" barbershop welcome walk ins ,
It was really good nice people that work there
Great service. Heading back soon. Bald head shave with complimentary neck massage...awesome.
Grandkids love their haircuts from here
Always a great haircut and very nice staff
I've had my hair done by the girl that took care of me yesterday and she does such a great job she takes a little more care and looks at cleaning up more than just my head hair she does my eye brows and any other spots that has hair that …
First time here, Nice cut from Ali, would recommend, very clean and cool place
Would totally go back Jasmin was great almost feel asleep during scalp massage. ????
This place is awesome. They fixed my hair ! Super friendly staff. They offer complentry drinks ! Customer service is 10 out of 10.
Tommy Guns is awsome, I have been going here for years. I have tried a lot of different places and they have been better. Also does not matter who is cutting your hair or trimming your beard, they all are very good at making sure what it is you want .
I go out of my way to get downtown just to get my haircut by Amber Tyson, she does an absolutely fantastic job everytime. Tommy Gunns in midtown has a great atmosphere, great staff and great prices.
Mel is an awesome stylist,she did my sons hair. She was fast and did an incredible job. Mel is also very Knowledgeable about the products in store
I have had my hair cut at this location since the literal first day it opened. Although I have tried the mall location once due to wait times, I learned my lesson. This location is a lot nicer, quieter, and has less children. I am not adverse to children, but when given the choice, I would prefer my cut in piece. I always use the app to book, which allows you to know when your appointment is, and not have to wait in line. Simply show up, walk in, sit down, and begin the experience. If you have never tried Tommy Guns, I cannot express enough what you are missing in a head massage, hot towels, and a straight razor finish. Some of you may ask but for how much can I get all of that? Under $40 is the answer, which for the time and attention to detail is completely worth it! If you go, give yourself some time though, this isn't magic cuts, ypu won't be in and out and 10 minutes, but honestly, it won't look like it either!
Fantastic barbers! Love the hair, and she was fast too. Best part is the head massage shampoo for sure!!
Excellent stylists and very friendly
The lady we had did such a good job calming my little one down to get a trim yesterday. She really pulled out all the stops and did whatever she could to make my little one feel at ease. I admire her patience with this! We will be back:)
It's like going to a restaurant you're only as good as the last person who cooked your food not all burgers are equal
Really good service, have enjoyed my visits and they have a student discount. Only downside is that they only do same day booking.
Great place for a quality cut. They take their time for their cuts and make sure you leave feeling well taken care of. I suggest Evelin or Marriah since I’ve gotten cut by them and they’ve been great to me. Been going here for a while and they’re still the same. Great place for a quality cut and a slight head massage.
Karina is excellent and has cut my hair on a number of occasions. She was previously my stylist at Chatters at the Cornwall centre and is the reason that I switched to Tommy Gun's. She has cut my hair for touch ups, business and my for my wedding and I always leave satisfied. As long as she continues to work with Tommy Gun's, they will have me as a customer.
I have always had a positive opinion of Tommy Gun’s the people who work there have always been polite and welcoming. Every time I go in I ask for Ada because she has really amazing attention to detail and always makes the experience super relaxing from beginning to end.
It all really depends who cuts your hair.
Verry pretty and talented hairstylist, friendly atmosphere and quick service, no appiontment needed as walk ins are served quickly because of lots of staff. Makes a haircut more enjoyable????♂️????♂️
I went in with shoulder length hair and came out an hour later looking like a new man! So worth it, Jennifer was both skilled and entertaining as she went thru the process of a faaux hawk fade. I've never met anyone so meticulous or skilled before and will definitely keep coming back to Tommy guns for more expert work in the future
Great haircuts for my son and I by Vangie! My sons hair is hard to cut with twin roosters in the back but she did a great job.
Fantastic service
Very friendly and excellent environment and feel comfortable. Neil was my barber. He did a fantastic work.. will refer him to my friends and family for sure.
Always get a high quality hair cut. I have had cuts from a few different staff and all were really good. Staff are friendly and treat you like a king. They have a great setup for waiting. Getting a drink of your choice after the cut is also a nice little perk. Super satisfied every time I go for a cut at tommy guns.
I used to have a barber at a different Tommy Guns location that did an amazing job of sculpting my beard. She had to move on and so I searched for a replacement. I couldn’t find anyone who I was happy with until this visit where I met Julie. She was amazing! She took her time, cleaned up the stragglers, and made sure everything was clean. I’ve found my new barber! Thanks Julie!
There was way too many people and way too little seating. There was way way way too many people in that small waiting area
Always a solid cut
Super nice place and super nice folks there, some lady here bashing this place and having her friends rate this place bad because she got charged with assault for beating a person up inside the store. i never write reviews but this is not fair to them and these people bashing them get a life. why if you notice at her reviews she put 1 star for the cops that tells you how good she is
Very positive, staff were all freindly, haircut was great
Fantastic service as always.
Absolutely great staff very happy with my mullet ????
Vera was amazing with my little guy. His haircut was on point too. Highly recommend. We will be back!
Priscilla was amazing with my son! He gets sensory overload when getting a haircut and it’s always a struggle taking him to a barber shop. My son left with a full hair cut, a smile on his face and no tears! We will forsure be going back and thank you tommy guns for making my son feel normal. This experience has him asking for another haircut!
Tommy Gun prices with the quality of a First Choice Cut. Got my hair cut yesterday from a girl who just switched over from First Choice let me tell you the experience shows. Uneven blend, rushed cut, not satisfied at all. Friendly girl but if I'm spending 31$ and up for a cut I expect better service.
Shelby does an amazing job !!
Go see Toni for your beard work. She's second to none!
Went to buy a xmas present/gift card. It was crazy busy but the receptionist helped me pick out exactly what I wanted. Thanks!
Not to bad fairly busy at the time I went
36$ Is a little steep especially since it looks like she stuck a bowl on my head, and cut my hair blind folded
Actually we're from Ukee and were just visited one of nanimo's mall just to buy something. Not on plan to have a haircut yesterday but suddenly my wife saw the Tommy Gun's Barbershop and ask me to try. While cutting my hair, i never had a time to look at the mirror bcoz i am facing at the left side of the mirror hahahha. When its done, that's the only time ive looked into the mirror. Wow! I was really surprise!!!!!!!it really meet my expectations!!!!!! I just smiled and said "this is the kind of haircut that i am looking for!!!!" Thanks to the lady barber(sorry forgot her name) and to all the staff as well!!!
Friendly service, it's cool that they have a complimentary drink for you afterwards!
Average cut, felt kind of rushed and wasn't done how I usually like it. It is what it is for the price. They don't do fades too well. I guess it's in a mall and it's a quick cut place just like the others. The mall has too much competition: ultracut, unisex, aura/modernman and now Tommy guns...how many hair salons do we need in a mall? A bit of an oversight by the St. Vital mall leasing managers. Something is going to give and close up shop. I think next time I'll plan better in advance and go to a regular Barbershop that can do really good cuts/fades, like swish barbershop down the street. For a last minute cut and if you're on a rush this place will do the job. Don't expect a very good tapered skin fade tho.
Efficient and knowledgeable barbers. I always leave with a great haircut and the staff is more than happy to educate on styling techniques and make product recommendations bases on hair type and personal needs.
Great service. Really good atmosphere
Always a pleasant experience coming here, they are always friendly and I always leave looking great.
It is very hard to find someone who can cut a very tight square flat top. My barber of 20 years who I still like and does a good job, was not available and I needed a cut, so I took a chance and it paid off!!! I got an epic flat top, down to the detail! The military discount was the icing on the top. The price was more than reasonable for the wash and cut. I will be going back and requesting my barber/ stylist! Thanks!
Outstanding service and a great cut! Thank you so much for agreeing to provide a wash and dry service for my wife after her surgery (CI - around ear). We truly appreciate your kindness and professional expertise.
When i get a shave from Amber its always on point and even. Had to go with a different person today and it was nowhere close to even, went back to get it fixed and its still not even. Very obvious that one side is different than the other. One side is like a quater inch lower than the other side. Kinda defeats the purpose of getting a professional shave if i have to go home and fix it myself. And this is the third time this has happened. So its been very hit and miss with stylists, although Amber has always been fantastic.
Great job. On time with no wait
the best place I can trust to give me a good haircut, worth the little extra they charge than most hairdressers!
I've been here twice. The first time I recieved a five star haircut. The second time I really wanted to look my best so I opted for the straight edge shave and haircut. The haircut was ok but it did not match the quality I had before. The barber did not blend the longer and shorter hair on the sides as asked. My sideburns were trimmed differently on either side which was unfortunate but something I could fix at home. The straight edge shave involved first a straight edge shave, then an electric shaver and finally a rotary shaver. Use the tools you have at your disposal I suppose. The end result was a lot of nicks & cuts (much more than if I did it at home). I felt like I was being practiced on instead of getting a professional shave. I still had patches of unshaven hair that I had to fix when I was home. I always tip my barbers. In this case, I wish I didn't. I'd recommend this place but only if you read through the Google reviews and find the barbers that are singled out in the 5 star reviews.
I always go here to get my haircut. The place is super clean and professional. Ashlee did a great job as well! Highly recommend
Friendly and professional place to get a trim at a decent price, all they stylists are very nice and very capable. 10/10 would recommend
Friendly service and great cut from Avery.
I got a pretty good cut here but can get the same cut from my regular girl for half the price... My sons cut was definitely sub par and the rinse/shampoo got skipped for some reason? Guess it depends who you get.... definitely not a traditional or "original" barbershop and extremely expensive for an ultracuts type of cut.
Great atmosphere and staff
Tommy guns is a must try location for getting your barbering needs. They offer many hair treatments, selections, and services that range from a casual hair cut to a full on head massage, drink service, hair treating, and washing your hair. After every cut the barbers will offer to style your hair for free with their in house product. If you are having an off day you can spend your time watching a movie while the barber cuts your hair in silence. Over all, Tommy guns offers an amazing experience for a reasonable cost and is a must try for anyone that needs a hair cut.
I had a cut on sat. Terrible cut!! The hair cutter said she moved from Agassiz to Chilliwack and was up all night. She never showed me the back with a mirror as they always do when I got home my wife said it was aweful. Uneven. It looks like a lesbian butch hair cut. Straight across the top of ears straight down the back and straight across the back. Like tracing out a box. NOT what I asked for!!
All good thank you
Wow and wow. Why have I not come to this place before. It is hard to see from the road, but it is behind the Keg, close to Moxies in south common. I have never been there before, had no idea what to expect. Greeted by friendly staff, AND THEN THE SHOCKER, I was offered a drink, pop or water, I thought I mishheard the question, what? Did you just offer me a drink? Are you kidding? I mean no other place will do that. That is amazing. Then I got my haircut done my a stylist named "Flora", friendly and professional. Great haircut, I also had my hair shampooed and got a scalp massage. I MEAN WOW. all included in the price. Sure I paid slightly more than other places. But damn it is worth it. Not to mention you can watch TV while getting your haircut. Amazing amazing, great job everyone.
Bad experience. I was told 20 minute wait by the receptionist and 30 minutes later the wait had increased to 35 minutes. I left without receiving a haircut. Please learn to manage customer expectations better.
Highly recommend Ashley!! She is very talented and will spend the time to make you look your best. Conversation is always good too!
Another fantastic haircut thanks to Hellen. She was meticulous as usual. Thanks!
Always great cuts here!
My kids 12 and 8 love getting their hair cut here...a little expensive but you get what you pay for....awesome place
It was usually a hit and miss when it comes to differences in the hairstylists ability. My sons either like it or hate it but we recently went again and found an amazing barber that I hope is there every time.
Hair grows faster than these folks operate, they truly have zero concept of time. Don't waste your time and money.
Krysta & the girls up front were awesome. They were all very sweet to my kids & even offered my daughter a drink even tho she wasn't getting her hair cut as well. We will for sure return. Thanks ladies
Asked the male barber from iraq the s4hort guy to give me a high skin fade and trim the top and he did a real terrible job on it..when he finished i checked it out in the mirror and told him to fix the back of it and he was doing it wrong i had to tell him a 2nd time..i didnt even bother telling him he doesnt know how to fade i didnt want to waste anymore time there..he also did my beard crooked and didnt even trim my moustache so i asked for a razor and sissors and fixed it myself and he looked so annoyed and embarressed and so he should.6.the guy is a total rookie!!..Avoid people
Not good experience. Charged more than they told me when I checked earlier.
I was able to walk right in. Quick cut and very good service. I would for sure go back
Over priced
It was great. Friendly people
Took me in right away and was very friendly and efficient. Great job
I was able to get a rare walk-in appointment and was so pleased with my cut and my overall experience.
Stylist didn't listen to how I and I fo mean how I wanted my cut...
Awsome service!
Very poor.. It was one of the most expensive places to get a men's haircut and the haircut itself was really bad. I wouldn't call them hair stylist but maybe just have a little cutting experience. For certain not Barbers. I wish I would have gone to those five dollar discount places. One of the worst hair cuts I've ever had and the most expensive. I was very disappointed and I would not recommend.
1st and last time going here. They made me feel like I was portraying the staff as thieves because I took my car keys out of my jacket pocket. I didn't get the haircut that I wanted. I was told that I didn't have enough hair for the hair style that I wanted, so this person decided to cut my hair in their own style. Also, I'll say that I don't know how other places operate(I might be on my own island here) but I was charged the full amount of a man's cut. The thing is is that she cut my hair for probably less than 10 minutes; it was just a quick trim. Snippy staff. They pretend to make you feel welcome with stone faces & they don't talk to you very nice. Even though the lady cutting my hair made up her own style, she was very nice at least.
Great, friendly staff. Even willing to cut my hair in the dark during a power outage.
Probably the worst haircut I’ve ever had. Beggars can’t be choosers and it was the only place I could get into after lockdown. The haircut isn’t what I showed in the picture of my previous haircut, the line up on the back and around the ears is uneven, a pretty noticeable chunk of hair was shaved out above my right ear, there is more and the whole thing is just a mess.
Friendly great haircuts. Busy place make an appointment
Haircut was great BUT don’t get your hair dyed here (I realize it’s a barber so that’s on my bad too). Asked for my roots to be done in my natural colour and she dyed them too light. I questioned her when I was there as they looked way too light - she said it was just the lighting - it wasn’t - they don’t match my roots or the other brown in my hair as they’re a shade or 2 too light. I haven’t been able to wear my hair down since as it’s made me so self conscious. Now I have to fork or another $100 to get it fixed.
I love this place. Even if it is your first time cut in vancouver be here you will be happy. My favourite barber is Matheus.❤️❤️ I am going there from past 5 months almost now. I wouldn’t go anywhere else
Had a hot shave in Tommy Gun's today, after reading some reviews and was overwhelmed by the effort and detail that my barber (Miranda, I believe was her name, forgive me if I'm wrong) went to ensure that I was a satisfied customer. I would strongly advise anyone looking for a grooming, that this the place to go, for sure.
I have been a TG customer for over a year now. I pay the extra for what has been a great customer experience at the two locations in Calgary. Been back in Edmonton for 8 weeks...2 of the 3 times I have been here have been pretty terrible experiences. First time the lady that cut my hair was bragging about inappropriate behaviour. Today I put my name on the list for a 40 minute wait. Came back in 40 minutes to a 31 minute wait time. When I asked how that happened I was told. "If I stay here it will be faster". Is this not the point of the list? So long TG
My stylist, Christine, was a fantastic conversationalist as well.as a professional and experienced hair stylist.
Always good service
Made a appoint they said 30 minutes when I returned after 30 min They said 25 more customer service 0 out of 10
Great service at Tommy Gunn’s. Barber was professional and made the experience fun!
Just tried Tommy’s today Very bad experience, never hope to return I asked for a service mentioned on their wall “Scalp treatment” They were not even aware of it and had no one to provide the service. The barber was neither interested nor experienced. The price i paid and the services delivered are not worth and i am very disappointed.
If you're black just stay with your local barber (but you probably knew that already), this place ruined my hair, I received 5 dollar haircuts done better than what I got here. For the price they charged it was done so amateurly. It's not my first time either however each cut went from bad to worse, so bad in fact that I had to shave my head completely, never coming back. But eh atleast the place was clean.
Excellant service very friendly and polite staff
Today I had a haircut and beard trim @ around 9:00am, Saskatoon Midtown plaza, SK, CA.. not at all professionals... After coming out I noticed a small injury on my back neck due to the trimmer bite.. I was calling on the number posted online but it says cannot reach or mailbox is full... I took a pic of the bite.. I would not recommend Tommy Guns.. Tommy Guns, need to improve your guns (stylist's and electronic trimming products).
Love it I usually request Dennis because he knows how I like my hair but if he is not there I pick a random hairstylist and have had very good experience with them.
Clean and professional place, great atmosphere.
Hair cut are good love the hot shave but manager in the new store in red deer very unprofessional was talking about her barber behind her back which the barber did an excellent job and looked like she worked the hardest there. Will not go back there
Good. Nice hair cut
Perfect but pricey.
Fast in and out. Great haircut and selection of men's products.
The stylest i had was great. Friendly and personable. She also did a great job its to bad I forgot her name but I will go back there for sure
Stylists are great, wait tons is a bit long but overall great experience
Staff were very polite, professional and accommodating. Sharla did a fantastic job and will definitely recommend her!!
Amazing walk in service
Great service, friendly staff. Yvonne was professional and very talented at her craft.
Service is good and the staff is friendly. I enjoy being able to have a soda while I wait. It is also handy that you get a estimate for how long your wait can be.
Online check in was great. Service was prompt, freindly, and professional. Clean, trendy, unintimidating shop. Oh and the hair cut was great too! Left feeling like a million bucks, thanks
Wonderful cut by Fernando. Highly recommend him
Fast friendly service. I'll be coming back.
Staff are very welcoming and engage in conversation during your stay. They are constantly asking your opinion on your haircut and are focused on making sure you are relaxed and satisfied with your cut. I drive over an hour to come to this location every time and have yet to be disappointed.
I make the trip from Prince Albert to Saskatoon for a haircut quite often. Being disappointed with the stylists in PA, I find the drive very worth my while. The ladies there are fun to visit with while in the chair and I trust them fully with my luscous locks.
Got the worst haircut of my life here. Put absolutely zero effort into it and the people here look like they hate their job. This is the first bad review I've ever taken the time to write because I feel like people need to be warned not to come here. Awful experience. One star is generous
Fantastic cut everytime. Always go to Tommy Gun's, but visits at times can be confusing as each stylist asks their own questions to your cut, which can be confusing when you've always described it the same way. When calling in, over the phone curtiousness could be improved, as it makes it feel tense. Otherwise, fantastic place.
Great service, friendly team and would suggest it to anyone that what's to get a hair cut
Centrally located beside Metrotown. Easily accessible via transit. Friendly staff and quality haircut and shave. Prices are on the higher end IMO.
Very professional service with outstanding talent. COVID protocols were in place which I appreciated.
Every time i go to tommys i receive the best service, they are all super friendly and will always go that little extra....after my first visit they became my go to barber shop.....
They advertise face and shoulder massage with hot shave. Received no massage of any sort. Disappointing...
Did a great job and quickly ????
The online check in service made for zero wait time to get seated.
Great booking and on time service, will return in the future.
3+ chairs open. 4 staff walking around and talking. 2 hour wait. Can't even book an appointment to avoid the wait next time! Will never get my business. This isn't a real barber shop it's a salon
Friendly and polite, did an excellent job in a timely manner.
Friendly and professional! Great service and haircut!
Great cuts, attention to detail
The staff were fast and courteous. The haircut they gave my son was amazing.
Fantastic beard trim & haircut.
The barbers are kinda bots
Super friendly staff, enjoyed conversation while getting hair cut and offered a beverage on way out. Highly recommend.
Great service. My barber/haircutter was a relatively new hairdresser, and did a fine job! I've been going to this location and the one at St. Vital for about 2 years. Love the service!
Won't go anywhere else for a haircut. Erika always does a great job. Highly recommended this location!
Talented people. Only second time there UT hair was cut just the way I wanted. Thanks team.
Great service, friendly Staff, cut my hair perfectly.
Sam did an absolutely fab job. After moving, was finding it difficult to find a good salon. Looks like my search is over. Thanks again guys, all of you were great. I'LL BE BACK!!! ????????
Great service! Barbie especially has great finesse and attention to detail. She's also lovely to have a conversation with! Made me have a truly wholesome experience. Definitely will keep coming back
Tried to get my hair cut but left my phone at the office. Bunch of idle barbers but they would not let me in without giving them a phone number or e mail. Went across the street to a local and gave them my money. This was at Metrotown in Vancouver
Victoria gave me the perfect buzz cut and a v relaxing hair wash
It was really amazing experience, the staff were friendly and patient
I called, the lady told me 11:25am was when I could get my hair cut. That was at 9:50am. At 10:38am I received a call from tommy guns asking if I was in the mall I said no she asked how far away I was I said 15min away she said we will see u when u get here and hung up.. so I proceed to drive there hastily and I rush in and the same lady to whom i was previously speaking with on the phone tells me to sit down on the bench outside and she will come get me when someone is available.. she served at least two more customers after myself and she never came and got me I waited a half hour on the bench.. I loved this spot but never again
Katherine was very patient with my 2.5 yr old. She did a great job cutting and blending his hair. Would definitely go back.
Another amazing haircut. Not much for talk, but brilliant detail. I'm always grateful for the specific barber and attention to detail. Someone else can snag her and pay her more....but I always give a 10$ tip and buy her recommendations.
This was the absolute worst service my husband has received and we will NOT be returning customers (despite being a regular up until this point). We phoned the shop at 11:40 this morning to book with Jessica (who is amazing), we were informed she moved away and were recommended Marcella. ** I would like to add that we drive from the northside to south common for Jessica and have ALWAYS booked with her. We have never been walk in clients or left it to chance. We were told that Marcella comes in at 1 pm, call back at 12:15 to book in with her for 1:00. We called back at 12:20 and were told she was booked until 1:30 now. No problem, we would just shop south common. We arrived at 1:20 and were directed to have a seat as it would be approx 15 more minutes. We watched Marcella take TWO more clients "by accident". What is the point of your name board? We were told by the receptionist that it would be another 20 minutes (on top of the 40 we had already waited). Now pushing the SCHEDULED appointment to 2:30 making it an hour beyond what we were advised. I went to complain to the receptionist (who we had dealt with over the phone). At this point I have not raised my voice, I told her that this was unacceptable service that we never experienced before. An older stylist decided to come up and tell me that I am wrong. She came at me telling me that they don't book, that I am mistaken and that I'll just have to wait my turn. This is unacceptable customer service, we felt disregarded as returning clients. Tommy guns, if this is considered acceptable to you, I am disgusted. The treatment we received was absolutely awful. I asked for a managers information and was given a name - no contact information or hours that she could be reached. I would appreciate someone contacting me in regards to this as I was unable to make my complaint directly to the manager.
Awesome service
I recently went to go get my haircut at a non-Tommy guns establishment downtown Red Deer and they unfortunately destroyed my hair. During that haircut they used very dull hair clippers which actually hurt me during the haircut and pulled at all my hair. I ended up going to Tommy Guns a few weeks later and the lady at Tommy Guns expertly fixed my hair and provided me with a high quality haircut. Also her scissors were very sharp and this is noticeable to the clientele for sure! Great experience at Tommy Guns as always!
30$ for the worst haircut of my life. Went home and shaved my head
I'm very disappointed with this business and my service. At first I called to set an appointment. I was told that I cannot set an appointment(ridiculous, people have busy lives and lets be honest it's a barber). I was told that because I was in such a rush and leaving for a wedding. That if I told them what time I would come than they would put me on the list a little before so I would get called quickly when I came in. They never did it... I showed up and had to wait 45 minutes for a haircut. I decided to treat myself and get a shave as well. It was without a doubt the worst shave I have ever had. She missed large spots on my face. So the hair was uneven. She also couldn't cut a straight line if her life depended on it. Both sides were uneven. The lines on the beard werent straight either. Worst haircut I have ever had.
Had an appt, got in on time...sat there for a over half hour..waiting. ended up just leaving and going somewhere else and had it done right away. need a better scheduling or something. poor customer service. not going back!
Great place to get a haircut and Vicky does an excellent job
The owner is often training his crew to give the customers the best experience possible. The haircuts are nice and time is taken to do the best job possible. I never felt rushed....
Always excellent service !
Friendly stylist
Ask for Meisun!
Great cut
I came here for a haircut and a straight shave and the guy that they had doing straight shaves was new, dident know what he was doing which made me so nervous, at the time when they told me this was going to be so relaxing. Never coming back for a straight shave. I had a wedding to attend and the haircut and slowest shave ever took almost 2 hours. And after I had to go home and shave the stubble off of my face before I attended the wedding I was now late for.
Go see patty for a great cut????
First time to trim the beast (beard) and went in for a neck shave too! Great environment with courteous n professional staff! Thank you Janice! I’ll be back.
great service, Helen is an amazing barber and I ask for her everytime!
Good layering to the cut, but boring as if the true artistic side is washed away. The customer service quality is awful, I'll never return their.
Not great. This is a confused barbershop. You don't go to a barbershop to get hit with a shampoo and conditioner, then blowed to death with a blow dryer! That's your generic salon that does that. Then the cut is not good, uneven, spotty, way shorter than you specifically asked for (#2 clipper), I look in the mirror and can see how uneven the cut is and long random hairs sticking out. This is not a real barber shop.
Great place - Great Staff - Great work!
Friendly staff and great cuts
My boys who are 10 and 7 Love this place. Friendly staff with a great atmosphere. They reallly enjoy a head massage after watching a cartoon.
Nice people
9/10 a great haircut
Great staff and great service!
Was fabulous, such a cool business, fun ambiance and professional at all times.
Excellent service. Hot shave was fantastic
I have been to this location four times. The last two times have not been a good experience. I called and made the appointment, I requested 3 times a cut and beard trim. I thought the cut was acceptable until I put my glasses on, the transition between my hair and beard is brutal. The "barber" didn't touch my beard, I have no problem paying for the service but I do expect it to be done properly. I wouldn't recommend this location to anyone, I can't speak for the other locations in the city. Now I need to find a barber to fix my hair and complete the beard trim. If not I guess I will be wearing a hat for the next couple of weeks.
Just had to write a review to say how excellent my hair cut was, yet again, this time from Monica and have had several cuts in the past from Mimi and Katie. They are always on point and are consistent every-time! I would highly recommend anyone of them. On the other hand - I do have to say that over the last few hair cuts, with the new management/owners in the shop, the few times I have been in there, it's been a little awkward. No offense guys but as a male looking to get a cut, I've always chosen Tommy's for the great atmosphere and the hot woman barbers! Yeeoowww haha - I am sure other male customers feel the same. Keep up the great work ladies! And management or owners or whatever your role is - let these beautiful women do what they do best! As a customer I would recommend you putting one of the attractive females upfront - not the owner or male manager. Just sayn...
Not welcome if your American, been there 5 times with mixed results, wasnt as busy as sport clips so tried again. Asked for a High and Tight no biggie, use a 1 on sides fade to top scissor cut the top. All was fine until the lady cutting my …
Went in terrified I absolutely hate having my head touched and my hair cut but Kelsy did an amazing job and didn’t creep me out or make me fee uncomfortable .... best haircut I’ve had in years thanks kelsy!
Nice atmosphere!
Always great service...
Ask for Darcy, she does great cuts!
I’ve been going to this location for quite some time now, love the app and very friendly bunch...always happy with the end results!!
The front desk assistant has the perfect balance of energy for a barbershop. She’s welcoming, smiley and helpful without being over the top. We have always selected the first available stylist and in all of the years we have been going to the shop in Stonebridge we have never been disappointed with our experience.
Always love this place. Friendly staff. Recommend you book in advance if you can gets busy sometimes.
It was a really good experience, I will give them 100/100
Phat was awesome!! Was worth the wait, and left happy! Thanks for getting me in guys!!!
Take my 7 year old here for all his cuts! Everyone does an amazing job dealing with his crazy hair!
The Lady that did my hair did a excellent job! she took her time to make sure i got it how i wanted it. i will most definitely be coming back!
I took my 2 little boys in yesterday and I had my own masks for them and me. 2 little kids hair cuts was $41 normall, now it cost $55 I believe they charge me a covid fee. i wont return and the lady didnt even do what i had ask for my son she gave him a mullet ???? very disappointed
Great place good service
I would've liked to go to Tommy guns to experience it. But to the guy who decided to flip out at me for no reason at all in his car with the Tommy gun logo on the back. Made me think again I refuse to give business to ignorant people like him.
Something is wrong here!!! Awful haircut with Erika I am done supporting a business that could care less about it’s clients and employees. Every good barber I have ever been cut by has quit. Every time I come in the entire shop is all new save for 2-3 semi regular barbers who have been there since It started. When I ask barbers why? they all have a pretty general disdain towards ownership and underpayed while being micromanaged. Complaints that the ownership is shady and fails to pay them legally, strict rules and restrictions and that the second the owner leaves the shop becomes a whole different environment. She is constantly hovering around the shop, and honestly seems to be SO ingenuine towards clients. They seem to literally hire anyone here And still can’t manage to retain your most talented employees. Good luck and good riddance to never coming back again! The most inconsistent shop I have ever been too.
As always, Easthill TGOB’s Location is always organized, friendly staffed, clean and they get you in and out as fast as they reasonably can - which isn’t one of my goals when I am there. Everyone is easy to talk to and they always offer refreshments. All in All 10/10.My favourite Hairstylist works at Easthill Location. You know who you are :). From Matt Brideau
Fast, friendly, quality cuts
This is the best place in brandon. Awesome barbers. Angie is awesome The other ladies are awesome as well Great atmosphere
Hello - while I am not comfortable releasing my full name; however, I am fine with expressing my concern for the service of this business. Firstly, I've been coming to Tommy Gun's for 4 years, at least. In that time, I've had a bad cut (fixed promptly by a fantastic stylist/barber); however, the level of service and attention on Monday was atrocious. I had requested an appointment, and was booked in for 3pm. As I arrived, the fella at the front greeted me and let me know it would be about 10-15 minutes before my appointment, and to walk around the mall (then be texted or called for my appointment). 30 minutes goes by, nothing... at this point, I'm sitting outside of the business - 45 minutes goes by. I see the fella sitting on the bench, on his own mobile; he then looks at me blankly and doesn't even recall who I am or what I'm waiting for. After 1 hour of waiting, I asked if there's to be another hour of wait time or the 10-15 minutes? His reply "sorry, I'm not a barber - this is covid and we have 2 barbers on staff - I can't give you an accurate time frame..." (there is more to the exchange but irrelevant to the goings on, but I will point out that the barber I was appointed to, seemingly had started someone in her chair RIGHT at 3pm when I was booked in) In the end, yes - we are ALL navigating covid/pandemic related issues... I've been going to Tommy Gun's prior to the pandemic and throughout. There are more barbers than indicated above and the service is generally pretty on point. I have ZERO issues with the stylists/barbers. However, this experience was so ridiculous - and lack of attention was frustrating; as well, being cognizant of your customers wait times. (at the very least, apologize for the wait... don't give out excuses for poor time management). I will not be back, I have found a much better experience in town. (especially if your front end staff has frosted tips... DANGER ALERT)
Service was great, Quick trip, was a bit pricey for what I got done
RECCOMENED- Great experience, my first time trying the new Barber shop in town. The stylists really get to know what you like and how you envision your new do to be. Would recommend and will be back again.
Been here like 5 times now, and it’s been great, but they hired new staff obviously and none of them are quite up to par.
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Hit and miss.. just depends who you get.
HORRIBLE PLACE for beard trims. I have been there 3-4 times with different people and they ALWAYS cut it too short despite me telling them that I am planning to grow it longer. I could overlook that before (even though it brings me back about 2-3 months worth of growth and effort) because it will grow back. This time, the lady cut my jawline way too high, rushed my chin (now it looks worse than when I came in) and my cheeks are not proportional... Absolutely poor job, I would have done a better job at home.
Was in the area shopping and decided to stop in for a quick haircut. Glad I did as Nicky P was amazing! Extremely impressed with the quality of service, great customer interaction, and overall experience. Will definitely be back.
Had a great experience here for my first time and will happily go back
Awesome as always! Ask for Nikki ????
I have tried numerous salons but I’ve never had a cut this good. Normally my hair needs goop to keep it in place however Phat my new barber cut and shaped to perfection.
Thank you so much Jessica. Bald fade perfectly done
Went in there today and asked for a skin fade and for my beard to be lined up and taken care of. The woman did a bunch extra without asking like washing my head (which is bald). It cost me $70. It was a great experience and good hair cut but thats not right. I was so shocked I just paid and left. I could get 2 hair cuts anywhere else for that price. Not very impressed.
If you go here you will be constantly badgered by email and text message spam. Haircut was great though.
First time I went there it was great! Second time I went to go i called to check what time they were open till. I was told I could come in anytime before 9pm got there around 8:20 one lady was cutting someone's hair and the other 2 were standing around. I was told they were fully booked up for the evening and wasn't able to get my hair done.
Jena is great! Very personable and does a great cut!
Great place for Quick haircut ????
An 11/10 stylist that takes great pride in her work always makes for an awesome haircut each and every time. In addition the manager and her staff at the front go above and beyond to make each visit a personal one that takes into consideration your unique requests. Absolutely well done team, and a huge thank you for such wonderful and accommodating service!
Well priced for what you get, and the barbers know what they're doing which is surprising for what you pay. Nice clean place, and friendly staff thnks sami
Reached out to management following my review and their response to the review. After experiencing the main issue multiple times, and the mistreatment by an employee, they decided to do as little as possible to rectify the issue, and it would still cost me at that. As a result, I will go to one of the three other barber shops in the area as they are willing to work to get and maintain my patronage. A disappointing experience all around.
I have never wrote a review,but literally the worst service i normally don’t care but this place is horrible.
They are friendly and has a great atmosphere
always give me what i want for a haircut and have great service.
The service was great, everyone was friendly and the cut was ???????? 10/10 will be back
Mo is hands down the best hair dresser there. She does fire work every time ! Nothing but good things to say about Mo! Highly recommended her!
Emilie is very thoughtful, professional, and made me feel welcome. My experience at this location was fantastic.
Ive been going here for years and I absolutely love it! The staff are amazing and I'm never disappointed in my cut. All the staff are super friendly and always provide amazing service. I've gone to other Tommy Gun's and none are as great as this one! If you're lookin for a regular hair dresser who will always do amazing work, I recommend Cassandra!
If you want to feel welcome or valuable customer or if you want to have a nice haircut then tommy guns is not the place you should visit. Their is no positivity in the workplace. I recently visited this location and had a really bad experience. They should focus more on their customers service experience.
I said to give a haircut which suits me not that one which is in trend...... and now I have that one which no one liked yet and I also dont..... really dissatisfied... I am not going here next time
Friendly, great service I recommend this place to anyone that sees this review.
Stylist would not listen to what I asked for, repeatedly ask for something and she just kept cutting the way she wanted. Over priced, lousy haircut.
Nothing special about the haircut. They did an adequate job and the staff were friendly. It's overpriced for what you get, but they are clearly busy enough to justify it. The reservation system has to be one of the most ridiculous concepts ever devised and meant to frustrate and waste customers time. Tried reserving online and when I arrived my name wasn't on the list. Add my name and have to wait 1.5 hours. Ask for a text 5 minutes before and when I get the text says I have 0 minutes to make my appointment. When I arrive I'm fifth on the list with a 30 minute wait. Thankfully someone was available and I didn't have to wait any longer. Can't see why they don't schedule appointments so someone can plan their day. Don't think I'll ever go through that time wasting procedure again.
Literally walk in an three girls are sitting there doing nothing. Am told I have to wait 15 min for other people to get their cuts done. There is nobody else here... I confirm with the girl that they do not take appointments as I called earlier to make an appointment. They don’t take appointments but are waiting for someone with an appointment? So I am sitting here typing this watching the girls do nothing and waiting for the mystery appointment to show up. Possibly the stupidest system I’ve ever seen. To top it off the haircut was pretty mediocre, won’t be back.
I’ve been going to tommy guns since it first opened in the Oshawa centre. For a while I couldn’t be happier with my hair cuts as well as the environment of the store. Recently however I’ve received bad hair cut after bad hair cut. The hiring practices have declined and as a result I’ve found I’m no longer listened to when describing what I want. I’ve put in two complaints to their customer service department and never received a reply. This Sunday I decided to give them one last chance since I’ve had good experiences in the past; this was a big mistake. I received the worst hair cut of my life. My left side is shaved hire than my right and I’ve got this weird fin of hair left standing straight up on the side of my head. I’m now having to go get it fixed at a different place I will never go to this place again and I don’t recommend anyone does either. They don’t listen to what you want and deliver poor results all while ignoring customer complaints.
Amazing amazing place, and wonderful staff. My son wouldn't have his hair cut without crying until we found these guys. So patient and kind and my son now asks to go there! Highly recommend
Great atmosphere, very friendly staff, quality cuts!
Safe protocols for COVID, reliable and love the app to check in.
Really friendly staff! She was very patient with our 2 year old as she cut his hair and did a lovely job with the cut!
I got my haircut using their offer for free cut for first time customers. With this I also got an exceptionally rude attitude. If you don't want to offer this service then don't provide it. I paid a huge tip anyways as I had planned knowing I was fortunate to get a free cut. There will definitely be no second cut.
lack of customer service that I have received at your store. I work 10 meter away from Tommy Guns Original Barbershop (In South Common ) and I have decided to give it a try. I called repeatedly to take an appointment to get hair cut today. As I have waited for someone to pick up I have eventually gave up and decided to leave my office and go there to book an appointment. As I walked into the establishment the girl that worked at the front (blonde + blue eyes) was most unwelcoming and unfriendly. Did not say Hello how can I help you; didn’t even make eye contact with me. I told her I tried calling I work couple of feet’s away and I would like to get a haircut. She explained bluntly that they don’t take appointments its walk in basis only. So I told her can you put my name on the list and let me know what it is my turn so I can just leave my office and come. RUDLY she explained that if I’m too busy to pick up the phone what makes you think I will call you ? WOW. SHOCKING. Definitely lacks customer service skills and just basic social skills. You can’t justify not doing your job because the store is too busy. YOU CAN’T JUSTIFY NOT TAKING 30 SECONDS OF YOUR “BUSY” JOB to call a customer that works 10 meters away from you. I DON’T UNDERSTAND how a “receptionist “ could be that buys to the point she can’t make a 10 second phone call? what is she running the ministry, HOW CAN YOU BE THAT INCOMPETENT AT DOING THEIR JOB AND THAT RUDE? MAYBE THEY SHOULD HIRE BASED ON SKILLS INSTEAD OF LOOKS. VERY DISSAPOINTING, the reality is a bad word will move faster than a good word.
Love the scalp massage when getting hair shampooed and the hot shave is a real treat to yourself once in a while.
I just experienced the worst customer service I have ever received in my life. I went to book an appointment on your website and the website was down. I then phoned in and was told that I had a wait time of 25-30 minutes, I arrived with 5 minutes to spare and was told by the host that I had to wait another "10-15 minutes". 30 minutes pass and I went to the host again and she told me that she had "forgot about me". Another "10 minutes" pass and I was finally seated. During the shave service, my barber was constantly interrupted by other coworkers and the manager saying that I was not getting the correct service although I had explained to the barber what I wanted. The manager interrupted the barber again saying that he needed to do another service on a different customer. Thankfully the barber continued my service till I was finished. The neck and beard service itself was good, but everything around it was terrible. As I was about to pay the host for the neck and beard clean up service, which is usually $22-24. The host proceeded to charge me $34 in which I still don't understand why it was more. I can recall of another recent experience I had at Tommy Gun's in which I came in at 8:20 to do a quick neck and beard clean up and the Manager told me that they don't do shaves after 8:30. This was the only reason I was given. I didn't realize business owners like to turn away paying customers. I could understand if I came in at 8:45 for a shave but the service only takes 15-20 minutes, I don't see why coming in at 8:20 would reflect in me being turned away. These are unfortunate experiences which now lead me to never returning to Tommy Gun's. ever.
What a great place. Love the welcoming environment and friendly staff.
June gave me a great haircut
Love the customer service and the staff was amazing. I had never been to Tommy's before and I was in from out of town, they took care of me like I was a life long customer.
It was absolutely amazing. I'm going through a rough time with my daughter in the hospital and your stylist was so nice and thoughtful. It meant the world to me and was a bright spot in some pretty dark times. I will forever be a customer a tommy gun's thanks to her.
As always the staff were amazing! True experts at what they do! We lucked out and walked in with no wait time!
Always get a great haircut and shave from Katie!! ????????
They were very busy but extremely friendly. I was waiting for my son and was offered a drink while I waited. They took their time but did a great job.
I've been going to the same hair dresser for years and thought I would switch it up a little. She was getting a little tough to book with and only available on certain days. The hair cut I received was pretty good. A few bucks more than at the other place but I thought it would be easier to book but not really. I have booked a few times, had my name down for a specific time and then ended up waiting for another 45 minutes. Didn't really save me any time. Overall I'd say it's okay. The girls are nice enough but in the end I just want a haircut and in and out quick. I may go back...I might not. ....so I had another crack at this place the other day and what I would recommend doing is calling to make an appointment and then showing up an hour later. You'll apparently be at the top of the list. I did that the other day and walked right in and was next up. Hair cut was pretty consistent. I quite liked it. If they could serve beer the whole experience would have been great! I'm debating on shaving my beard so that might be the next try here.
Fantastic experience at Tommy Gun's. I used the app to book an appointment, gave me a time to show up, and I pretty much walked right in. Great haircut, and a beard trim for an additional $5 really can't be beat. Loved the haircut, and will be going back
When I was there Cora did my hair and she went above and beyond she did amazing if you go there ask for her
Best haircut I ever had!
Very good bit pricee
Very nice people. Great place for gentleman to get first class treatment.
Got my nephews hair done - he looks so sharp! Great customer service, super friendly and professional!
My husband typically goes here. A few months ago I called and inquired if they could trim my 4 year old daughter’s hair as well while he was there. She has several little boy friends who get their hair cut here. The receptionist rudely informed me that this was a barber shop and basically insinuated it was absurd to request a female get a haircut here. Lame.
I was just waiting there at the store for almost an hour... 50 mins past the original 40 min wait time I was told and arrived for. All the while watching people who had requested a specific hairdresser getting in ahead of me. Well I'm sorry but first available is that said hairdresser even if someone asked for that person by name! I wont be back here again or at any tommy guns that is an hour on my only day off I will never get back
My husband had his haircut and it looks just wonderful.
The haircut i received was exactly what i was hoping for. The lady who cut my hair was very professional and pleasant. In the past, at other hair salons and barber shops, my experience was not good at all. But Tommy Gun's, my experience was it! Very very good! I recommend it to anyone wanting a haircut
Alena gave me the best haircut I have had in years and almost put me to sleep with her magic hands scalp massage 10 out of 10 outstanding!!!!!!
Amazing cut awesome Conversation!
Super friendly and loving my hair
Staff was great. Felt like a new man.
Great atmosphere, friendly staff and great haircuts. I've been going here for over a year now and I only have good things to say, other than one minor experience, but I found out on my last visit, that staff member was no longer with them. I even reconnected with a friend I hadn't seen in over 10 years when I sat down in her chair!
The best in town ... their so amazing with kids cuts treat my grandson really kind and sensitive to his young ways
Friendly staff and a nice facility.
Worth every penny everytime I go :)
I really appreciate the detailed job Jess did. The haircut was exactly what I wanted and I always go back even though other places are closer. Highly recommend this Barber Shop. Very happy with the friendly staff. Offered beverage while waiting. They are covid cautious and very clean.
Was a great haircut as always. First time to this location as live in Red Deer. Ashly was my Stylist and was very professional, friendly and a pleasant person all the way around. Also great scalp massage.
I decided to try out Tommy Guns this week for a cut and was truly dissapointed. The ambience and decor is great but that's where it ends. I was greeted by the receptionist and asked for a cut and full beard service. The wait was minimal and then I was introduced to my barber and that's when things went south. Zero client engagement, zero focus on what she was doing. She spent more time looking around the shop and less attention on what she was doing.When the cut was completed she said thank you and literally walked away....no beard trim. Honestly for the money, I wouldn't go back.
Dennis was super friendly, helpful and talkative. I definitely plan on coming back agian.
Really expensive
Been going since they opened. Staff is great.
Just had Orsana (sorry, may have mispelled the name) cut my hair and trim my beard. She was incredibly thorough, paid attention to small details, and even asked questions about the cut I wanted to improve on the look I wanted. I have rarely seen things like this done by other hair stylists. After this great experience I will be back again for sure.
Like the service
I have been going there to get my haircut for about a year. I consistently get Cassandra to cut my hair and occasionally a hot shave and beard trim. She does a great job my cut and shave. She is very pleasant and does a great job with my cuts. Great customer service and they take care of whatever you need! Check them out!
Just went over to tommy guns at banks road for first time,had a bad at work,got a haircut of laura and was greeted by a young man named Kyle,couldn't be happier with my time there,100% great place great people!!
First haircut was poorly done ! Second haircut by female barber was even worse ! Can,t understand why you don,t hire qualified barbers or at least check the quality of the work they do. I'm done spending my money at your shop.
Helen Grace is awesome. She takes very good care of her clients. I’ll recommend Tonmoy Gun’s south commons branch. You’ll love the experience.
I had Randi cutting my hair this evening, hands down the best haircut I've ever had in my life and she was beyond pleasent and a real treat to deal with. Tommy Gun's has a loyal customer for as long as she's there. 5 stars.
First visit and was impressed from the moment i checked in. The hair cut from Agnes was fantastic and and the hair wash and scalp massage after the cut was the best part. I left relaxed and renewed cant wait for my next cut.
horrible place
As always a very pleasant experience
I came in for a shave and cut...Walk-in service only was told the wait was 4 hours!!!!! You can't make an appointment....Not impressed at all!
Excellent hair cut again! Love tommy guns and will be back.
Great with kids.
Ask for Kaitlyn She is the best Overall I love this place . Its friendly and you can have a pop for free
Same as others, no scalp massage, no rinse after haircut. 30$ for a 15$ haircut. What's the point?
Dawoon is best barber in town. I highly recommend him to get best haircut.
I have been going to Tommy Guns Chilliwack for over a year now and have to say that I always enjoy my experience! One of the main reasons I keep coming back is due to the exceptional service that is given by one of the stylists by the name of Toni. She has been cutting my hair ever since I have started going to Tommy Gun's. She is fantastic at what she does and I would highly recommend her! On another note, it is evident that this Barbershop has become a popular option to get your grooming services done at in Chilliwack. Just by the shear volume of people that move through the doors during peak business hours. This would speak to the courteous and friendly service provided by all of the staff and also due to the atmosphere of Tommy Gun's itself. Thanks for always providing a consistent and great experience!
I like being able to Check in on their App and determine wait time so I know when to arrive and being able to pick my stylist.
Excellent experience from Victoria.
Went back to give the place another chance in February and had a terrific experience. Great haircut. I felt I got good value for the price. The online booking worked, however would be better if you could select a time rather than just take the next available opening. Overall big difference from my first visit.
Friendly service, great music,if you go with Katie, you're definitely in the hands of a professional!
Over priced and I knew it's walk in only so I came right at opening as I had an important meeting at 11. Walked in as they unlocked the doors with 1 other guy and told it's a half hour wait for me because of the 4 staff on, only one can cut hair. Insane. I'll never be back again.
Malu’s Best work yet. I have been see her for years, she never fails to impress, magical massage too. Malu definitely takes the time to make sure you don’t feel like just another customer. If she leaves, I’ll leave with her.
Great service and love when they scalp massage with the shampoo, staff are fantastic friendly, helpful and i always get a great haircut.
My barber was extremely thorough and meticulous. I went in to have a bad haircut (from another place) fixed. She spent time making sure I was satisfied with the final outcome. Very great job, very great barber.
Great barber , I went there today from recently getting a fade from Claude's and I have to say that the hair cut was faster and a lot better , all though I've been told that it all depends on who cuts your hair at Claude's , but today really sold me on tommy guns thanks to the great staff and I got a drink after that made it seem so much lol thanks :)
They are not too bad but could use some help!
As always received first class service and products
Awesome place very friendly staff and the hot shave is amazing
as always a great experience. thank you ADA. and thank you front end person for the reminder phone call
I have been a regular customer at this shop at Fairview Mall since it opened, but it is extremely frustrating how poor the customer service has become compared to the launch. Got put on hold this AM which is annoying to begin with, then have to listen to the lady help multiple other customers with the same appointment I am trying to make. Operations, staffing levels and customer service are clearly no longer strengths and if your looking for a professional high end barber experience, this is no longer the place. Disappointing as this was a go to for a long time.
Every visit we have walked away 100% satisfied. Talented and customer oriented !!!
Great haircuts
Love the professional barbers and the fantastic service.
The hairdresser cut our sons hair (his first haircut ) and made him so comfortable and was so sweet to him which made him sit really good for her and made us all so comfortable !
Needed a hair cut; the staff scheduled me in right away. They’re courteous, professional. The shop was very busy, but clean. My haircut was around $30, but I think that was a deal - looks great. Highly recommend TG’s.
Love the app for booking!
I am a regular customer at the Windermere store. They were booked up and they referred me to the Southgate store.The staff were friendly, helpful, I did not have to wait long to get my hair cut. The hair stylest was newer but did a really good job and paid a lot of attention to the detail of her work. I would definitely come back to this store for another hair wash cut and style.
Fast, organized and a great team from front and back. Thank you !
Just had my son's first haircut here everyone was so friendly and accommodating. Love the haircut! Would highly recommend them! Going back for whatever product he put in his hair smells heavenly
My son had a great haircut once again! Thank you Tommy Gunn’s as always!
Loved everything from the welcome to the good bye. The offer of a drink and use of a razor on my neck means...I will be back. Be sure to ask for Julia or Carrie!
28$ for a haircut you could do better at home in the mirror with a dull pair of scissors.
Jessica is a very nice lady and a fantastic stylist. All the other staff were awesome as well
Very friendly hair dresser thought I booked for both my hair cut and beard trim, they didn't have my beard trim on the booking but the lady took care of both my hair cut and beard trim. Very nice gesture from her. Thank you..
Followed a stylist from her former locale, Paola. Lovely lady!
I had a very please time there. The lady cutting my hair did a fantastic job and was very social. I was offered a beverage and felt very welcome. Thanks for the cut :)
Ashlynn is a great barber here. I started going to her a few months back and have never went to anyone else since.
Have lots of cool stuff yo shave with. However its rrally overpriced and can be found online for a fraction of the cost. Being on public display is kinda wierd but the tv in yhe mirror is a good distraction. Its pretty expensive as well for a beard and hair and cut and they have a tebdency between me and my friends to do kinda like 20s kid beach style stuff and younger guys stuff. Im almost 40 and got a way i like my hair the yound stud look is not me so probably going to stick with my old fashioned barber. Bit if your younger and want to look good for a date and impress the lady with a good hair cut this place would suit you well they are set up well and know the modern looks and everything to make a guy look sharp. Once again just not my cup of tea for a guy who wants a plain look and been married for a long time and dont need to pick ip ladies.
Great atmosphere and excellent hair cuts.
Very professional and courteous staff. The shop is visibly held to a high standard of maintenance and cleanliness. Very nice to have a professional establishment such as theirs in town.
Great service as usual!
Best barber shop I’ve been too. They have mini TVs on the mirrors that you can watch as they cut your hair. The service is top of the line and very professional. Everyone there makes you feel like you have been going there for years. The haircut itself does not fall short of being perfect and will blow expectations. Strongly recommend this place.
Great service
Nice barber shop but the stylist are that great for the price.
This place is the best barber shop in Burlington. I have been in today with my son and everyone was very friendly and professional. Really like it! Will go back again.
First time going to Tommy Guns and what a great experience. Very good service. Will definitely go back.
Anita has done a great job cutting my hair every two weeks for the past year.I am a fairly fussy person and Anita has delivered a great cut each and every time while indulging me in meaningful conversation.I strongly recommend Tommy Gun's if your looking for an up beat atmosphere with a pleasant staff who can deliver a quality cut each and every time. I will be a Tommy Gun's patron for life or at least as long as Anita's there! :-) Cheers
They followed my instruction. The cost felt a bit expensive, but was a good experience overall.
My wife had bought me a gift card for this place for Xmas one year decided to give it a try and was very pleased staff staff were great the wait time was a little long but I got a phone call so I just walked around the mall I wanna came time to getting my haircut staff was excellent she gave me a little tips and tricks to keep my beard neat Can’t wait to go back
I went in the morning, my son in the evening. Super happy with both cuts and the staff were fantastic!
Such an amazing experience for my Little guys first hair cut! So so impressed! Will go here from now on exclusively!! Thanks guys
Always get a great haircut and get a guy in fast
My husband used to love going to Tommy Guns. However, we arrived a few minutes prior to opening and when he got to the counter he was told that they had to service other people. They took everyone behind us in the line and then as we were walking away she wanted to "hold his place line". Seriously? Thankfully there were other salons in the mall, who were happy to cut his hair. Tommy Guns, you have lost a customer.
First time at this location and wow I was very impressed! I had my boy Paul helped me with my haircut and he was awesome! Will definitely come back here and recommend it!
Always a great experience. Stephanie with the purple hair is amazing! Thanks.
Love this place! I come here every 3 weeks. The staff here are great!
Best in business
Had a great barber called Sandi she was very engaging did a great cut on an old guys hair and the straight razor cut was to die for
Candace provided me with a total head shave & face shave!!! Talk about being pampered. Excellent service... a definite repeat!
Great place for a haircut highly recommend it
Always great service.
Absolutely my best experience in ages!!! My Barber answered my questions, listened to me, yet gave me his open and honest opinion, that I asked for. I will most definitely be back, and recommending Tommy Gun's! Thank you!!!
I don’t usually bother leaving reviews, so if I do it’s because my experience was really good or really bad. With tommy gun my experience has always be outstanding. They have nice staff, they give good haircuts and going there always feels like I’m going to a spa. Not sure how good the price is though, I’ve never checked the receipt because either way it’s worth it. The free drink at the end is a good cherry on top too
Very dissatisfied with the way my appointment was handled today. I was on the list for 5:30 and I showed up at 5:30 on the dot. Now understandably I was told to wait for an open barber, and I did. Little did I know I would be waiting for 50 minutes after I checked in. While it was a busy day, I saw 4 people pay and leave while 3 people checked in after me. When I asked the lady at the counter about it, she said that they checked in before me while I knew they arrived after me. I was told a barber would be available in 5 to 10 minutes three different times. I waited 50 minutes for a haircut while others that checked in behind me waited for 10-15 minutes. Ridiculous. While the employees were kind, the lady at the counter overlooked everything.
The staff are so friendly with little kids
I've been there once and wanted to go back to try again but each time its almost two hour wait. It was a damn wedenday and 2 hour wait. I'll give them one more chance. If not their off my list. Joseph's down near the info desk way better
6pm arrival. No appointment. Fortunately, they had staff on. First , they asked about the use of scissors or razor. Yes to scissors. Price includes shampoo, hot towel, bottled water. Happy with my cut and be on my way quickly. First time, next time I will book an appointment.
JANA was awesome! She was kind to my son, great to deal with and the chop was excellent! She even offered to wash his hair, which he loved for the first time and added some blue gel to his do~ Thanks so much for the professionalism… I will recommend to all friends and family and bring both my boys back to her from now on~ Lorin Collins
Went and had my hair cut today. I asked for a scissor cut (no clippers) ive asked for this before in other places no problem and googled it it is a common thing to ask. The lady cutting my hair (kira) immediately tried to persuede me to let her use clippers. I explained it never looks good with clippers sciccors have a better look. She complained the whole time after the first minute or so i was ready just to take my semi cut hair and go somewhere else! She must have started and stopped complaining about 7 times. She practically called my request stupid and said that most places would refuse.(i know this to not be the case)it felt like lazyness and someone who really didnt care about putting in effort on top of it all i had to listen to someone im paying complain about me for 30 min instead of having a pleasant expierience. Ive been getting my hair cut there for a while now i dont think ill return.
Had a great haircut by Kaleigh today, will be back
Great haircut at a good price.
Took my adult special needs son for a haircut, mustache trim and straight razor shave. The young ladies were prompt, very friendly and did a fabulous job! It is pricey but so very worth it!
Had a great stylist named Julie who gave me a great cut, took care in making sure it was even and was very friendly! Always will go back to Tommy's for my haircut!
Sarahs my favourite! Love getting my hair cut by her, great conversationalist, and she’s just so dang pretty ????
I got a haircut with Fernando today and he cut me to look homeless. My thick curly hair ended up into a scarce frizzy abomination. For a company that states, “For individuals that can not afford a cheap haircut.” I messed up for trusting in the brand. My experience with Fernando was equivalent to paying TOMMY Gun’s price for a cheap haircut. I usually go with Wendy and it’s exceptional every single time. Thus, I thought it translated to the brand of TOMMY Gun’s barbershop having exceptional barbers, but I was so wrong today. I showed Fernando what I wanted, with a picture of the last time I got cut with Wendy (second photo). I told him I didn’t want any off the front and only minor cuts at the back scalp area, with a fade. Fernando proceeds to just cut everything even though I said none off the front. It’s likely that he doesn’t know how to cut curly hair and only straight hair. I end up with a badly blended one side with thin uneven fringe. Honestly it’s my fault for trusting in the brand. It’s just saddening because I’m meeting a ton of people this week. I had a haircut that was not held at a professional standard. The receptionist was exceptional and polite though, and offered me to get a free fix up, but there’s no hair left to fix. I either have to wear a hat or buzz it all off, and I’m sure Fernando would mess that up too. Some of my friends didn’t even recognize me and they clowned me for the haircut. I’ve had my fair share of bad haircuts and Fernando’s definitely ranks as one of the worse.
Tried getting a haircut there 3 times last 2 times there was a 2&3 hour wait time during weekday afternoons and there were hairdressers sitting around and not one person in the waiting room. This is from a business that doesnt make appointments. The first time I waited 30 mins to have an employee new to hairdressing cut my hair... other businesses in town 30 mins is the wait time haircutting and payment combined with equal quality of work.
The worst Tommy gun experience that I've ever had and I've likely been to 20 different locations. This branch also does not have a military discount.
Had a wonderful experience at Tommy Guns. Very friendly and professional staff.
Brought my teen son in for a hair cut, I had to bribe him to go, his last cut at another popular Burlington barber did not go well. Melonie did an amazing job. She listened to him, discussed with him and I what could be done given what we what to work with, and both of us are happy with his hair cut. Even more important, he now trusts Melonie and is already talking about his next cut. Thank you! Beautiful and clean, with great distancing protocols in place. I wish you much success, thank you again!
Laura and the team do a great job
When I walked in it was a very welcoming atmosphere. I received a haircut and a hot towel shave. Very relaxing.
Great job did exactly what I wanted, friendly staff love the atmosphere!
During my beard trim, the employee had lots of advice and feedback for care and maintenance of my facial hair and didn't push any products on me. Very reasonable cost for a trim
Flora is awesome. Good company while getting a cut ✂️ and did a great job.
Like the hairdresser I have got twice. Like the haircut. No complaints really.
Tommy Gun's is a quality shop that I've been heading to exclusively for a while due to the excellence and quality of the cuts and atmosphere of the business. With that being said, my experience today was a game changer. I was at the OC and wasn't expecting to even get a haircut, although a specific gentlemen, Ralph, caught my eye. He had the perfect barber professional and flashy barber look and an inviting demeanor. I was invited to get my haircut which usually is a pretty solemn and quite experience, but today was different. I was treated as more than a customer by Ralph, it was almost as if we'd been friends for years catching up when I had just met him. Ralph used fancy, classic techniques to an exceptional degree, didn't stop until my hair was perfect, and pampered to make me feel as if I spent $2000 on a spa day for my head! It was a truly fantastic experience and I will be seeing him exclusively from now on. If you want to get your haircut here, ask for Ralph!
After testing the barbershop grounds of Vancouver, I find more consistency in this shop over the others. The staff also take their time to make sure that you are not just happy, but also excited about your haircut. That service in my opinion takes this store to the top.
Went to Tommy guns yesterday. Had my hair cut and it was a great experience
Very professional and great customer service. Prices for all service are very reasonable.
Great service
Friendly and skilled staff! Haven't had a bad haircut there yet!
Best haircut yet for my 5 and 8 year olds
always very well treated and a great hair cut
Second time visiting and had Nicky. She is great. Very friendly and pleasant to talk to. She cut and styled it just the way I asked.
Been going here for over 10 years. Only place I'll go
Tesla at the front desk is always so happy and friendly. Great service!
Great quality & service!
I'm not one to criticize, but just had a couple issues with the cut I recieved. The gentleman I had cut my hair used uneven guidelines when doing the fade and did not blend them out completely, the fade is noticeably lower on one side than the other. He used corner of his clipper blade to fade my hair, which is fine when done properly, but he ended up leaving jagged lines all around my head. During the consultation I asked him to leave the top, aswell as the top portion of the sides. He did not listen and cut the sides down almost all the way up to the top of my head. Not too impressed, I feel as though the gentleman who cut my hair wasn't thorough and didn't pay much attention to detail.
I took my Dad for hair cut there. The service was outstanding and my Dad loved the gentleman who did his hair cut. Thanks for your supportive polite kind and professional staff
I love the concept...the atmosphere is great. The staff is friendly, courteous and can't do enough to make you feel welcome. The scalp massage after your cut is fantastic! It's also great that your head is washed after your cut to eliminate all the clippings. I have been there 4 times in the last year...my problem is that I have had a different person cut my hair each time. I see all new people every time I go (about every 6 weeks). Consequently, the actual cut itself ends up being a crap shoot. I wasn't happy with my cut yesterday...I ended up with a brush cut after telling her I would like about 2 inches left on top. When I first started going there, I was very excited about the idea of an old style barbershop updated for the here and now. The whole thing about barbering is developing that relationship with your barber so that you end up satisfied each and every time. I'm not sure why the staff turnover seems to be high...as it stand at the moment, I will think long and hard about spending $30 on a brush cut.
Had a hair cut
Great cut friendly staff
Quick and efficient service with nice staff and my girl was very attractive
Awesome as always great girls n great haircuts
Fantastic haircut! Always consistent
Great service, but you really need to fix your online booking system!!
AMAZING PLACE TO GO!!! Everyone is always friendly and laughing, granted at times its very busy and you have to wait or maybe even come back, but that to me tells me people are coming back and the stylists are doing a great job, if it was always empty all the time i might be a bit worried, The haircuts and hot shaves i get are always on point and never rushed, the staff usually remember my name and how i like my hair due to the fact i am in the service industry and live off tips therefor i tip well.. The scalp massages are well worth the extra couple bucks as well. Keep up the great work ladies, i will be in later this week for a trim... now only if we could get them a liquor license so i can have a pint while getting a scalp massage. JC
Went there for a shave. Nicked my lip and gave me razor burn. Basically a below average $20 shave - except that it cost $50. Total ripoff.
Great service
Fantastic service, managed very well by Matt. The dude cares about his customers and will have genuine conversations with them, unlike many other barbershops I've been to. Very professional establishment. Worth every cent.
The staff were very attentive and the stylist very proffessional
This is the only place I will take my three year old for a hair cut. They are amazing with him.
First time ever coming to a barbershop like this. Conversations were nice and the cut was spot on perfect felt like a million buck. Recommend Scout for your barber. She's cool and outgoing. Definetly coming back when i roll through town with my buddy Circle Of Savages / APRROVED . Sincerely - Splisik & Phurius Musik
Lots of attention to detail with my haircut. Lots of products to buy for beard and hair. I will be a return customer for sure.
My son just got his first barber cut and he loved it !! Kind friendly staff !!! We will be back!
Always speedy and excellent service
Zero complaints. Great price, friendly employees. Top notch hair cut
Very nice staff.. if in area again when need another hair cut I will return here
The hairdressers looked rushed and attention to detail was quite low. Left with a bit of teeth grind feeling because hair at back wasn't properly finished; uneven strands sticking out. Rushed hairdresser causes for poor finish.
Always get a great cut friendly staff
This business does not operate on an appointment basis. Was told that the shop wasn't busy and by the time I had arrived the salon was full. 0 stars
Awesome staff and are great at their job friendly
Been going here for years. Ask for Agnes. She’s the best.
First of all, I received nice haircuts the 3 times I visited Tommy guns. However, their appointment software is a complete joke. Twice now I have checked in with their app, monitored my check in time as it was updating, only to find that when it said I had 1-5 minutes until my appointment time I would show up at the desk to find out I actually had 20-30 minutes more time to wait. This is the way they schedule their appointments so I cannot be bothered to use them again as time is a commodity that I don't care to waste. I can pay a very similar price and actually have a SET APPOINTMENT TIME somewhere else. Also, when I approach the desk and show them the discrepancy with the app, the employee just tells me I'll just have to wait. So customer service fails as well.
As an international student I was always confused to find the best hairstylist. Jasmine made it so easy going she has to be recognized for her skills. I will always choose her for the work.❤️
Long wait times! Went this morning and it was a half hour wait, went this evening and couldn't get in... 2 hours to close, 3 people in front of me, 2 ladies cutting hair and I can't get a cut?? Frustrated and annoyed but still needing a cut, I ventured across the street to Tudor glen barber shop. Bam! Fantastic service, fantastic cut, fantastic price! Thanks tommy guns for helping me find a new barber, unfortunately it's not you.
First time here today and the girl did an amazing job with my hair! Outstanding customer service and I love being able to watch tv through the mirror, complementary drinks and hair wash:) love it!!! Coming here for now on!
Went for a haircut and beard trim but I came home looking homeless and with uneven hair and beard, new staff is terrible. Please consider going somewhere with decent staff such as esquire
Always my go to place to get a hair cut. The staff are always friendly and treat me like I'm a friend, and the product and services are always top-notch no matter who's chair I sit in. I've recommended several people there already
Everything! Very organized from our lineup until served. My attendant, Maribel, was also very nice, professional and skillful. I have had been looking for this type of haircut that she did to me. I've been in Canada for 10 and a half years, and at last, I found where to go! Keep up the great service!
Unfortunately I have visited 2 tommyguns and I should have learned from the first time. I gave another location in another city a shot and let's just say they don't know the definition of a line up , I asked for a line up they then gave me a beard trim and did not line me up at all. I asked again can I get a line up? She said oh! You mean a hot shave then proceeded to lather me with shaving cream. I've done better line ups my self. Just a word of caution to others. Do not ever get a "lineup" here. My line up after a "beard trim" and "hot shave"
Hands down worst haircut I have ever received terrible talk and wasn’t worth the 25 I paid
Great experience and a great cut.
Always a good haircut , better wait times then the mall location , my go to place for haircuts
Got right in, great cut
The girl who cut junior looked very inexperienced, like she’s never used a clipper in her life. Not only did my son come home with what looked like a chopped mop my husband laughed and my mom said she would’ve done better and she’s 80!!!
I go here regularly. The convenient online check in makes seeing the stylist you want easy. Knowledgeable staff make solid recommendations about products and I have been very pleased with these. I'm always impressed how Jenn gets it right every time with ease. She is very talented
Tommy guns can b either a 4 or 5 star place,I gave it a 4 star cause of the price. I was an hour in the chair for $71.00, but friendly staff,good haircut and beard trim with great products.
ever had it’s basically the male version of a spa 10 out of 10 if your looking for a relaxing excellent shave and cut with great conversation definitely use Tommy gun’s
Average barbers
Very good service and conservations with the girls. I go there everytime I need a trim.
Always an enjoyable experience in this place.
The staff here is amazing! Best place for kid's cut I've ever been to!
Overpriced for a haircut and wait time but you’re paying for the atmosphere
Not a good place to get your beard pampered. Workers have no idea what to do to a beard. Over priced.
Everytime I go get a haircut as a walk-in, it's been a different hairstylist but I always get exactly what I was looking for. They are detailed and will take the time meet my expectations.
Friendly service. Cut was exactly what I'd asked for. Great job ladies. I'll b back.
I have been coming at this place from last two years for haircut and they are doing amazing job. But my experience from last 2-3 visits is very bad. I told the barber to keep my top hairs long and he cut em too short. Spent literally 5 minutes on haircut. Didn't blend sides properly. Trimmed and blended hairs with just trimmer and didn't use pairs of scissors at all just to save his time. The barbers that cut my hairs on last two visits were looked like trainee and the way they cut hair was so unprofessional.
I called to see when I can come in hoping it would be within half an hour or sooner and they got me in in 20 minutes. As soon as I got there they brought me right to the back. I was getting my beard trimmed & was seen by Ameen (my apologies if I wrote that wrong ????). He was very professional, gave good advice on what would look good with the shape of my face, and paid very high attention to detail. He legit did a perfect job. I'm definitely going back. My son gets his haircut there as well and he absolutely loves it. He needed a haircut once and said he would rather wait an extra day just to get in to Tommy Gun's who were booked up that day. I would 100% recommend Tommy's to anyone.
Banks road branch: My 2 boys got a superb haircuts yesterday after a short notice call. They are always very accommodating for short notices. My older son has a curly hair that only few hairdressers got it right for him, but yesterday it was a jackpot! It was the hairdresser with the red hair. Sorry , i was not able to get her name. My younger son was just the same . Precised, neat haircut he never had before. It was the Filipino guy hairdresser. I am so glad you employed these people who surely put an upgrade to your business. Btw, you will never get it wrong for having those Filipino workers, they are good with their crafts, and one of the most hardworking people you ever employed.
The only place my family goes! Top notch hair cuts evertime.
Mel the mullet Queen gives my 4 year old a sick mullet everytime we visit ????
Literally the worst experience I have ever had, suppose to be a walk in basis so we assumed go into the salon and wait which is clearly wrong. We were greeted by the front end lady who was stuffing her face at the counter, she was VERY rude and when I explained our situation (we were told it's walk in basis and we are going away to get married tomorrow so it's important) she told us that there were 6 people who had "appointments" before we could get in. Funny for a walk in place right? No one person was in the salon. So I naturally said there is no one even in here and she laughed at me. What awesome customer service. Thanks to your receptionist on the evening of June 28th we will NEVER even attempt to support your Business ever again.
This place and the three girls were amazing. The front end girl was very outgoing but yet very professional made me and my 4 year old very comfortable. Jasmin did a amazing job on my boy. Katelyn I hope I spelt her name right, was very professional and our conversation flowed while she cut my hair. I would highly recommend this location !!!!!
I’ve been to Tommy Gun’s twice now, both times great. Yesterday I was in for a tight fade into a part. It was one of the best cuts I’ve had in a long time. Very satisfied, definitely will be returning for future cuts. Ralph was my barber and despite it being his first day at TG, it definitely was not his first day cutting/styling hair.
It was my first time here and i was definitely not disappointed. Customer service was amazing and Marianne (maybe spelled Marie-Anne) was top notch. I really felt as if i was being pampered. Amazing experience and will definitely keep getting my business. Really nice place too. Just went back for my second time and got Wendy as my hairdresser. Got the haircut and a hot shave. Got out of there and felt like i just got out of a spa day. Felt incredibly pampered. She took her time and made sure everything was perfect. Great conversation and very friendly.
Three bad haircuts. At a premium price, when they are worse than a magic cuts.
Great place for a hot shave !!!
I have brought my 4 year old here several times, it is always a great experience!
Great head messages and even better cuts
A+
Wow ,,,,,not as described, at all. there is no "beverage offered, no tv offered, it is just rush in and rush out like any other low end haircut chain only they are double the cost... on top of that, it was the worst.... i mean by far the worst haircut I've had. my 2 sons also went, they are in there late teens, now we are all having a good laugh at each other's haircuts. oh well, I guess it will grow back... in my case in about 7 months..... sheeesh!!! i tried to explain to the manager that this wasn't about the money, it was gross incompetence, but she wasn't going to listen either, just offered a free hair cut for next time. LOL, i don't think i want another experience like this!! sorry Tommy Gun, great website, great idea and business plan! Real bad execution of business plan and REALLY BAD haircut!
Awesome haircut, exactly what I asked for and Patty was super talented and a great stylist.
Always satisfied with Tommy guns
Great place
Lauren is the best! Love the service and clean looking haircut every time! Thanks
I had a straight edge razor shave. Let me tell you, if you want to pamper yourself you need to have it done here. The hot towel treatment was thorough and felt great. The shave was smooth and careful, no accidental cuts. No razor burn. I’m very fussy with my beard. She followed my lines better than I could do myself. The shoulder and neck rub was a pleasant unexpected bonus. I left looking, smelling and feeling amazing. I will be back.
Always my go to place since they opened! Love the online check in. Can’t wait till we don’t have to wear ???? again…
Always a great haircut and friendly staff!
Always a great haircut. Show up early or book in online early because this place fills up quickly
Went for a haircut and shave. Told it would be a 20 minute wait for a haircut and a 40 minute wait for a shave. No problem it's Saturday afternoon. Decided I would wait for the shave. After an hour and a half of waiting I went back and was told it would be another hour! I asked why? Was told "that it got busy". It was a Saturday and they only had two people cutting hair. But how after I get a reservation could it get busy enough that people who came after me go ahead of me. Worst thing was I was offered a whole $5!!!! off my next haircut. Wasted over an hour at the mall for nothing.
Best haircut, best Barber and love to talk to, the guy has yellow stripes in his hair
What a great start to my weekend. Alma did a fantastic job with the straight razor, almost put me to sleep. Thank you Alma and Darren McDermott.
Manager’s really rude.. They booked me with a wrong barber . Never going back to this place.
I always get my haircut by the same person and using the online service makes everything easier to check in. Always enjoy going there
I got my face shaved. The person was ripping my face off. When i told them to be more gentle they said that was as gentle as they can be and it was my faces fault as if i had not have had my face shaved 1000 times by other barbers and they were fine. It was a person of color shaving me and i got the strong feeling they were hurting me on purpose because I am a white person who is also a male and they feel i wronged them somehow even though i descend from a European background. Maybe im paranoid but it was definitely the worst shave i have ever received.
This shop has a great atmosphere and I had a great experience getting a cut . Winter was awesome. Very detailed oriented, professional and easy to talk to. If you are looking for a place to get your next cut I highly recommend this shop and to book with Winter.
I speak for my brothers who often get their haircut at this location inside the mall. I think it's a fairly new shop. Price is average, but service is excellent.
Unorganized. Not worth the wait. Maybe a decent haircut if the girl is in a good mood. Save your money and go anywhere else, also it seems to be the go to for families, not a relaxing place.
If you have a beard, BEWARE!!! My husband has had a big, full beard (down to his collar bones) for several years that he typically maintains himself. Around April he went in, for the first time, for a trim. He asked the stylist/barber/butcher to even it out and square off the bottom. She ended up taking off 2-3 inches and rounding it, making the back below his ears so short, that he could do nothing but grown it out. Fast forward to today; the beard is back and beefy, and in need of a little TLC. So he decided to give it another shot and go in for another trim, adding a straight shave for his head. He saw a different butcher this time, asking for her, yet again, to clean up the ends/strays, even it out, square it off. Yet again, so much of the length was removed and he was left with a triangle hanging off of his face, with the only options being to let it grow or shave it off. What's even better, is that she trimmed his mustache so short that the skin above his top lip is visible! And not just a little bit, but almost a pencil width. Even the straight shave to his head was poorly done; rough patches everywhere. He could have done a better job with his razor. He was so extremely disappointed and will likely never let anyone else touch his beard.
Thought I would give Tommy gins a try again and like always the same old. I show up 5 minutes before my appointment check in and then all of a sudden my time jump to 20 minutes, unfortunately the inconsistency of this put weighs the quality of haircut I receive.
I really enjoyed the stylist who did my hair. She was friendly, professional and speedy. However my son did not have a good experience. I’d appreciate being contacted regarding his
Great service and friendly staff.
Always good. Always friendly
Friendly and experienced staff
We just moved from the coast a few months ago and I was fortunate enough to find this great Tommy Gun's location and right next to a Starbucks when I arrived at a busy time. 20 minutes later I was in and met Harley who did just an amazing job on my hair- she listened to me and her expertise was evident ! I felt pampered and my wife was as happy with the finished product as I was - I'll certainly be back next month!
For the price you pay, the haircuts could be better.
Good
Sam did an amazing job!
Had a hot shave and a hair cut by Alena ,in st albert one word awesome !
Friendly staff but didn't get the haircut I asked for. The hairdresser even told me while trimming my sides that her way of trimming is unconventional. Will have to get my hair fixed somewhere else, not going back there again.
Crystal is amazing! Funny, easy to talk to, always gives a great cut. I live in Fort McMurray where we have 2 tommy locations, but I come to Edmonton to see crystal!
Getting a great haircut is such a fulfilling experience and Heather P always gives me the best !!
First time at Tommy Gun's. Awesome friendly staff and Debra who took her time with us. Great atmosphere and kids friendly. My kids and I enjoyed Moon's stylish and trendy haircuts want to come back very soon. She is very skilled and professional. Ask for Moon! We are diffinetly coming back for more!
Anton gave me the best cut and style I have had in years. Thanks and merry Christmas
Great haircut every time. And the head massage...oooh the head massage!
What an absolute joke this location is. Not sure about other locations but if you like sitting around and waiting 30 minutes for a 10 minute cut from girls who just came out of school but charge like high-end salons then this is definitely your place. I'm definitely not fussy about hair but it's just unbelievable how much worse it's gotten in the past 12 months. Have actually been a customer for around 3+ years! I'm glad they appreciate the loyalty. Oh wait, not even remotely. Divine Hair is only 5 minutes away and is infinitely better than this place. The last remotely decent review... 7 months old. Take your hard earned dollars to any place else - they clearly don't care enough to maintain a minimum level here.
I went into the place and a barber named Simon absolutely ruined my hair. I asked him to leave one inch on the sides and leave the top the way it was. He decided to buzz the sides of my head leaving barley any hair left and ruined the top of my hair. Ps. Please fire Simon he is terrible.
The service is absolutely excellent. The lady working the front counter was friendly, inviting and a very welcoming person. The gentleman who cut my hair (didn't catch his name) was friendly and did an excellent job of cutting my hair. I would definitely use him agin. Thanks to everyone at that establishment!
This is the only place I trust getting my haircut done properly. Everyone here is amazing and a superstar at cutting hair. Best service from any hairdresser I have ever gone to and they always leave me smiling and laughing!
Courtney is the best. She sees me weekly, remembers exactly what I want and is extremely friendly. I’m very comfortable there.
First place to actually understand what I was asking for in a haircut
Amazing cut. Can check on there website for wait times and create an appointment quickly and efficiently. which is very handy. Definitely a step up from the saturated market of hair salons in the metrotown region
About $30 for a clean haircut just as I asked, the barber (Wendy) was attentive to my needs and made helpful suggestions as per my head shape. The hair wash and massage is an awesome addition to the service, will be coming back next time.
This establishment went from a classy, up-scale hairdressing salon to a joke of a business. The management at this location fails to realize that loyal customers come because of the skilled hair stylists and not because of the franchise name yet there remains to be no stability in the staff being hired and employed. A hair stylist is not someone you often change but if you are a regular at Tommy Guns South Surrey, be prepared to be flexible because the staff does not last very long. The current staff is unprofessional to say the least. The staff members curse at one another, they yell at each other, tension and drama is certainly filled in the atmosphere. This location has very poor management and it is obvious that the stylists are over-worked, tired and unhappy every time I see them at work. A lot of this can be blamed on the no-appointment, walk-in only business model that Tommy Guns South Surrey uses. When they were new in town, this may have been a unique and trendy feature they tried out, but it has certainly become an inconvenience and wait times as a result are an hour and a half to two hours. It's a shame this establishment has dropped in quality and service. It was over a year ago that I set out to find a new salon and was referred to a stylist at Tommy Guns. Over the last year, I've allowed three different stylists at this location to cut my hair, all of whom I was very pleased with. Needless to say, all three are now gone and the last few experiences I've had have barely been Great Clips worthy. It's rather unfortunate because for a certain period, I was rather pleased with Tommy Guns and considered myself loyal to their brand and the South Surrey location.
Lyndsay was easy going, listened to instructions well and gave me the haircut I wanted.
New to town and was going to try out this business. Heard through a buddy that barbers mistreat their reception staff bad, yell at them, swear at them even infront of customers. Decided to give another business my time.
I had Paige as my barber, and she did a fantastic job. She was very enthusiastic and kind, and the service was incredibly. The finished product was perfect and exactly what i was looking for. Tommy Guns is now my new favorite place to get my hair cut. I will definitely be back to see Paige for my next hair cut
Staff are awesome and do a great job.
No wait with appointment system. Excellent and friendly stylists. Attention to detail and affordable.
Lovely experience- Kim was first class!
Took my son for the first time. He loved it. Ipads while he waited and a free juice box. Everyone was so welcoming. Apparently under new ownership, will definitely be bringing my son back and telling my husband to come as well. Thank you and we will be back.
I moved to MH in June and started going to Tommy Gunns as it had been years since I’ve been to one. Service has always been good, but my visit yesterday was the best I have ever had. Assistant manager Kristen was my hair professional. She wasn’t rushed, she addressed my concerns, conversation was enjoyable and not forced and overall created a very positive experience. I was always planning to return, but will be asking for her specifically from now on. Thanks Kristen!
The main reason I'll give this place 5 stars is the service, I've had Amber cut my hair a few times now and she does the best job I've ever seen every time. If I could specifically ask for her each time I would- absolutely excellent job every time!
Over the past year I had changed haircut associates four times until I went to Tommy Gunns out of convenience because I needed a haircut fast It was that day that I had Teagan not only give me my favourite haircut I've ever had but also talk superheroes of me for 30 minutes and making me actually enjoy getting a haircut. I used to get a haircut once a month but now I get it every two weeks and look forward to getting it I highly recommend Tommy Gunns in south Edmonton common.
I went for a haircut here last night and was very happy with my experience. The hair stylist Patty was fun to be around and had me looking great when I walked out.
Cut always good. Wait often is long. Their app doesn't work well any time I tried it. Probably most expensive men's cut in town.
Awesome atmosphere ...the music creates a cool vibe ....hostess & hairdresser create an overall great experience everytime
Normally have good experience here. It's a first come first severed walk ins only place but not today. I drove an hour, was there 5 mins after opening was told it was 2 hr wait. Didnt see a line up or any signs of being busy. Apparently they have an app which allows you to sign in to an open time. This really doesn't make it no appointments walk ins only. Very unhappy today. Waste of time and gas.
** this rating is based on my experience with only ONE Barber; Elysé; All I can say about this particular location is that in the three years I’ve been going there it has been an endless revolving door of employees. In my experience that typically says terrible things about management - I can only assume the same may be true here - however; The one shining star about this location is Elysé, in 3 years she has NOT missed a beat! The hair on this perfectionist’s head is, well, in a word: Perfect. Every-single-time! (fades, beard trims, hair cut and style) she is always a joy to see every few weeks and is always punctual & professional. Where-as I can not, in good faith, promote the location, based on the above - - I DO support and highly recommend this individual barber that works there
Safe and friendly service, it was my 1st time and the stylist did a great job communicating how best to get the results I wanted.
Like any, and ALL barbershops in the world, mistakes happen. It is how the establishment deals with the errors are what truly defines them. Tommy Guns South Common treats me and my son amazingly each and every time we visit. I truly have no idea where some of these reviews are coming from as I drive 40 mins just to get cuts, and have been since it opened. I have forgotten any questionable experiences due to the great after service I received. If something outside of your expectations occurs, verbalize it, and allow them to assist in a fix. Also, the service is impeccable, and have never witnessed anythinglike what is written before. I treat them, as I would want to be treated. Mike and Zack
Awesome cut and service !
I go there for one barber... shes great.
I paid 32 dollars and asked for a simple fade, this is what I got......if you want a good haircut, DO NOT COME HERE.
I appreciated the phone call to tell me that my appointment was in 20 minutes. The hair stylist was very professional and a great conversationalist. I would definitely recommend this business.
They were very professional and friendly! Best haircut and shave I have had will definitely be back????
I called in one day and asked to make an appointment. I was told that they work as a walk in base service, today I went in right after they opened and was told I wouldn’t get in until 2:00 because there is a wait list, when I questioned that I was rudely told that the staff would have likely brushed it off cause I said “appointment” instead of waiting list (talk about bad customer service). This place seems like a joke and I’m glad I didn’t let them touch my hair.
Great service every time in
My 23 month old grandson is super shy and won't go near anyone and Vicki did such a perfect amazing haircut. He looks so handsome. He has hard hair to cut. She was so professional, friendly, and interactive with him. Great job. We will be a lifetime customer. Thank you!! The other two staff at front were friendly and professional as well. He even walked with her to get a juice box too.
Great place for a haircut, where else do you get a scalp massage, and a hot towel afterwards.
My son got the exact hair cut we wanted. And he loves it. Plus the price was right for us! Will definitely be goin back for his regular haircuts! :)
Kelsey is great, the shampoo and head massage almost fell asleep!
This barbershop does not follow COVID procedures. My barber she was coughing the whole time and I saw another guy with his mask off doing a beard shave face to face with the barber. I was feeling unsafe the entire hair cut and I need to go get tested.
Outstanding haircut and excellent service! I didnt know that old fashioned barber shops like this one still exist!
Huge thanks to the wonderful person Tianna for my great hair cut ill definitely be back to see u for the next one
My kids loved it! Great service, quick and great haircuts! This will be where we always come!
Fantastic place, great service. Very busy though, always check in online ahead of time to secure a spot
Very rude! Very Poor customer service. Didn’t even clean after the haircut. Didn’t listen to me! Do not go there!!
I asked if I could do a walk-in appointment and was told yes. This was an hour before closing. They got me into the chair with about 40 minutes left before they had to close. The person cut my hair (if you can even call it that), in probably less than 10 minutes. They used the hair clipper with really fast movements to the sides/back of my head. Then the person literally took 3 cuts with the scissor to the top of my head. It was extremely unprofessional the way my hair was cut. If they were that rushed to get me out, don't bother telling me you can schedule me in. I'm seriously disappointed.
First time going to get a shave at a barber. left with multiple uncut patches of hair multiple cuts on my face. Really bad deal for $45 (they knocked off $5 because of the cuts) I'm giving it a 2 star only because the business was aesthetically pleasing
Surprisingly good haircut for a chain, my barber was nice and i got a great pomade too
Trust Ash to get the bast service!
online schedule is the best way to book an appointment. Saves waiting time. Great service and finished product.
Its hit and miss, and I dont like how you cant call ahead to make a reservation. Weird?
Great staff, very knowledgeable on product and cheap!
Great staff
Great first experience at Tommy Gun’s Original Barbershop. Great service, products, and a great haircut too!!
Always a busy place , handy to have the app and register in advance
ca t remember this place
I would recommend this shop for any guy looking for a cut or shave !!
Dennis is the man. He just does his thing and the wife still finds me handsome after so if she's happy I'm happy
I decided to try Tommy Guns, seeing that I’ve heard a lot of good things from the service. I was a bit hesitant to start because, I always go to the same stylist but unfortunately they are no longer in the trade. As soon as I walked in, I felt welcomed by the reception and the stylists. I was professionally introduced to Sara, who was my stylist and her friendly nature made me feel at ease. My haircut came out perfect and the quality and hospitality from the store was impressive. If you’re looking for a new stylist or location I definitely recommend Sara and this Tommy Guns location.
Trendy and high class
They never found the Fountain of Rejuvenation, but here is the next best thing.
Awesome place ✌
Even in these challenging times the staff is polite and friendly and professional. Shop is clean and professional looking. I got a great hair cut on top of all that.????????????????
Always a good haircut and conversation.
Thank you again for another great haircut. I have received many excellent cuts from Christine. Christine’s wonderful sense of humour adds to the overall experience at Tommy Gun’s!
I have always received a great haircut here. The beard trim was more painful than expected would not recommend. The staff are always super friendly and the store is always clean. Excellent place to pick up specialty hair care products.
Easy booking with their App. TJ is amazing
Even as a woman, Sandi did an amazing job. My fiance got his haircut by Ashlee and he loves it so much. We will definitely be going back
Call for timeline if you are on the clock. But normally 20-30mn wait which is perfect to check your social life with the complimentary pop. I got Paul and he is the guy! At first I was not sure cause he was more focusing on the girls going through the pathway... Half way in the haircut I was even less sure cause I looked so British! At the end I am telling you... I look slick! Just gonna sign Drake hahaha
So let me start with how accommodating this place is! They make you feel as comfortable as possible. Now I have been going here for some time and have been extremely impressed every time. The only unfortunate part of Tommy Guns is that they aren't in Stratford. Now lets talk about the real reason for this review. I am going to start by saying that all the ladies here are amazing, but there is one named Ingris. This women is the ONLY PERSON that can cut my hair the way I like it. I have been to barbers and hair stylists from here to the west coast and NO ONE can do a flat top like Ingris. There have been a few times that I unfortunately could not make it to this location and had to bite the bullet and go elsewhere. After a horrendous attempt at my flat top elsewhere today I have decided that no matter what I will be making the drive to Igris EVERY TIME no excuses. Ingris is worth every drop of fuel it takes in my car to drive back and forth to Kitchener from Stratford. Please if you're reading this GO to this shop and look nowhere else. Thank you Ingris and all the staff at Tommy Guns Kitchener for doing amazing work! See you next time Ingris.
Booking on the app is super easy, allows you to walk right in and get your haircut. Service is always great, always happy with the end result.
Ahmed cut my hair today and I wish I can give more than 5 stars! He was very kind and tentatively listened to my haircut instructions. He certainly delivered an excellent experience. I will recommend others for sure.
Great place to get a service done. The entire team is friendly and barbers are great. Would highly recommend and this is my go to place to get a service.
It was a pleasant experience from start to finish! Yvonne made me feel like I was the only client in there, and is excellent at her craft! My haircut and shave look amazing and those are my girlfriends words not mine lol
Paid $29 for a hair cut that I paid $22 a month ago. $7 increase for a hair cut I dont like. I will not be back
Overpriced for a terrible haircut. I paid fifty dollars for them to do exactly what I asked them not to do. I would not recommend this barbershop if you are looking for a fade or simply a good haircut. Sadly I need to give them a star to leave a review.
Fernando does a great job, he cut my hair exactly as I requested, very professional!
(Translated) A very cozy and excellent service (Original) Una muy acogedora y excelente atención
Always a great haircut
A+ service
The staff is always friendly and easy to deal with. Elyse is always great to deal with and remembers your name, which gives it a neighbourhood barbershop feel instead of a franchise. Angie took the time to learn how I like my haircut. I never consider going anywhere else when I need a haircut.
Have been a regular for a few years. Turnover in their top barbers is the problem. Inconsistent cuts and failure to give what’s asked even for the most basic requests with a picture.
I normally go and get my beard and hair done but unfortunately they couldn’t do beards because of Covid but I wouldn’t go anywhere else for a beard trim. The barber spent a long time with my hair cut really focusing on what I wanted and you could see he really cared about my satisfaction. When I was getting my hair washed the head massage is the little details that make ur time there amazing. Everyone makes you feel like family and it’s an overall great place and I highly recommend!
Great place awesome service. Cost a little high, and sometimes not completely happy with haircut.
Great service and staff
Great service and staff
I brought a coupon in that offered $5 off haircut and $10 off shave package. I gave them the coupon stating I would like this, a cut and shave, when I checked in. When I go to pay, they say they can only honor one of the discounts per visit even though the coupon was for a package deal and did not specify that it was for one or the other per visit. The shave was terrible!!! I had whiskers left all over and had to go home and reshave...and it was hugely expensive, even with a coupon!! I will not be going back. A person can find much better service for much better price elsewhere!!!
I was a walk-in customer for first time. A very friendly and quick sign in process and I was straight to the chair. Abby was the stylist for my cut. She was friendly, professional and definitely knew what she was doing. One of the things that stood out to me was how she worked things out to figure out what the best style for me was. An awesome special touch was the hot towel on the face while getting the wash. I definitely will Ben back to this location.
Interesting menu items .... helpful advice on options will try again
Always good ethics
Great cuts at a great place. These fellas know how to cut hair! Ill see you guys soon!!!
Love booking in online to have 0 wait time. Also they do a good haircut
Great snips
We always get exceptional service, and I love that Ayden remembers my boys and how they like their hair cut. It's the only place we go for the boys.
Nice hair place for the boys! The only thing that kind of sucks is sometime the wait times can be long and it's not always pleasant when your waiting with young kids. But they all seem nice and knowlegable about hair!!
Awesome place. Great service and friendly atmosphere. My son and I both got haircuts. The barber was friendly and did an excellent job on both of us.
Ashley is great.
I haven't had a bad haircut from these guys yet.
I love going there. The service is great and they do awesome haircuts. The staff at the front are fast and super polite. The manager has an awesome sense of humour too.
Great friendly staff and very knowledgeable. I travelled from New Brunswick to pamper myself at tommy gunns. I would consider opening a shop in Moncton.
They really cut hair here! Thanks for the great hospitality’s
Crystal has been cutting my hair for a couple years now and she is awesome. Personable and friendly and obviously, very good at what she does. She also gives the most amazing scalp massages! Keeps me coming back
I went in for a haircut while shopping at Fairview Mall. Was told to they would call me when they had an opening, so I continued to do my shopping. Got a phone call as promised and received a great hair cut. I was very happy with it!
One of the worst services I ever had in Kamloops. Paula looked disinterested and racist. I showed her the reference picture to give her an idea of how I wanted it to be but she gave me a look as if she already knew. She kept on complaining that my hair was very thick and dense, and was tired of cutting my hair that she wants to go home. I did take it as a joke for a while but then her facial expression and those sneaky comments did not stop until I was done. I did encourage her by saying that every customer is a challenge for a hairdresser but she failed to understand this. She did ask me whether I am from India and kept on saying how sick is the country and the government over there. Very unfriendly, rushed cut, not satisfied at all.
Very less waiting time and great customer service with haircut service
I really enjoyed the experience amd I plam to go back
Old faithful!
Haircut and hot shave
Make sure you ask for Malu, she is great to talk to and her haircuts are always on point.
Ask for Kamilla. You won't be disappointed
Getting married on the weekend, need to look my best so naturally I come to the best!
Great atmosphere
Love this place. Katie is the goat. Infact every barber here is goated. Love this place!
Went in for a haircut and was greeted very friendly. I had Peter J do my hair who was a very kind and soft spoken gentlemen who was absolutely meticulous and was amazing with a pair of scissors. It's a little bit on the pricey side but worth the money if you can spend it
What a waist of money. I have a bowl and scissors at home and could do a better job with that.
Haircut was good, price was good, however, the Tommy Guns app for my phone was a bit of a piss off. The hairdresser that I usually go to is not of the list of employees in the app, so it's very tough to get a haircut from the same stylist. If any Tommy Guns reps read this, I highly suggest looking into that, as my friends have had the same problem
Great place to get your haircut
Don't be fooled by gimmicks like tv's and free pop. Worst barber shop, hair dressers are consistiently rushed and ignore your requests. Im addition to not properly trained to cut hair
I am exceptionally happy with the service, professionalism and cleanliness of the shop. I'd normally shy away from a chain such as Tommy Guns, but I am new to town and had a wonderful experience. My Barber (Marie) was efficient, friendly but not forced and exceptionally detail oriented; I am quite pleased with the result.The digital check-in systems is easy and efficient and the shop itself has an extensive variety of high quality hair products. Although it's slightly pricier than a mom and pop barber, if my experience was any indication, it is worth it. I'll definitely be back.
Fantástico. Ask for Genalyn!
My son was very pleased with his haircut! Great service, very professional!
Call ahead but wait is worth it
My husband has been getting haircuts at Tommy Guns for years. Within the last 6 months his cuts have been incredibly poor quality. The crooked moustache and hair lines are so awful, it’s hard not to laugh when he comes home. I can’t understand how they could possibly let him leave with a hair cut that awful! They need to hire better quality stylists or stop rushing people though the door. You’ve lost a long time customer.
Crystal was awesome. Very friendly and welcoming, GREAT conversation. Will definitely go back!
Great people and atmosphere. My son and I get haircuts about once a month and the staff is super friendly
Classy
Love this place. Very talented staff. My main struggle is I'm balding in the back of my head. Tommy Guns always seems to know exactly how to style my hair to blend or conceal it in such away that shows minimal visibility. Ive been going there for years now.
I had the pleasure of meeting and receiving a service from Niko while I was there. He was very polite, courteous, and professional in his craft. I showed up with a butchered at-home-job 'fade' that made me look like Lloyd Christmas from Dumb and Dumber.. it was obvious that I didn't know what in the world I was doing. I was sort of embarrassed because I didn't know any places or barber shops that would have a young or forward thinking enough crowd do a buzzcut on a woman (at such short notice), but the lovely human at the front desk squeezed me in last minute and she was very helpful and kind also! I love my new fade ♡ thank you!
Came in for a haircut and a lineup/beard trim. Sibar did a very professional job with both. Very pleased with the finished result.
Place is a joke. Made appointments for me and my kids and we sat for 1 hour watching all the privileged white people go ahead of us. I have been coming here for 3 years and have never had my hair cut by a white barber and this happend more then ones I never thought of it untell it was shown tonight. We legit seen a white barber come out and said they will take them over me and my son's
My boyfriend booked a haircut with the girl named Sarah. He came home and DAAAAMMMN I cant stop looking and touching my mans hair. He looks so fresh and fine. Thanks Sarah for the wicked sexy haircut you gave my man.
Each haircut has been good from here! They're great friendly people to deal with and they definitely put time and effort into their work. Iv never had such a pro n thorough cut before!???????? definitely recommend anyone to go there and also go buy their awesome products! Nioxin is bringin my hair back!
These hairdressers can do some sweet fades. Amazing job. They definitely make me feel handsome when I'm done lol
Worst haircut experience I've ever had. The sylist had poor communication skills, and just hacked away without any discernible eye for how to cut hair properly, couldn't wait to get out of there. I was in the chair less than 15min for over $30...
Its great
Great service
I recently went to this location and specifically asked for one inch of hair cut and then I came out with 4 inches of my hair cut off. very nice customer service just a very poor result. I would not recommend going to this barber shop.
The staff were extremely friendly. The ambience and facility is awesome. And the hair cut was really good. I have a double crown and find it difficult to get a good haircut, but Tommy Gun's is by far the best.
Great Service as always!
Easy and comfortable even with all the precautions. Service is excellent. Always get a good cut at Tommy Gun's.
Short wait time great service great cut friendly people tad pricey compared to some but quality normally is otherwise 5 Star
Love the service and the barbers there are amazing!
I was greeted promptly. I did not wait long to get in a chair. I was very pleased with the services I received!
Used to love this place.. like every 3 weeks for over a year. Now wait times are averaging 2 hours and no way to make an appointment. Online check in is a joke. Recent had me at 1 hr. After 1.5 hrs I show up and still have 1 hour wait! Offered a free cut, but expect me to wait an extra hour because people added a shave to a service and there everything off. 5 stars for people who have time to waste. 1 star for everyone else who values time and can’t wait 3 hours
This is my first time here and I love it. They provide me very friendly and nice services.
Had a good cut here the staff was friendly everyone was taking precautions due to covid i will be back to this location.
I Love Tommy Guns thanks to Murina! She’s the best barber I’ve ever had. I always look forward to coming in for a hair cut and good conversation. Thank you for the great service.
Friendly staff
Best haircut experience I've ever had, thank you Ralphie for your expertise! 10/10 would recommend to anyone looking for a cut. He's the real deal.. dax
Great staff always willing to help and Randi and Jen are awesome!
If you are going to insist that an 18 month old wear a mask, which Dr Henry has said is not only unnecessary but also unsafe it would be nice to know when I booked before driving all the way there for an appointment.
Usually a great place to get a haircut. Service is great and people are friendly but I got a terrible haircut. The fade wasn't faded at all and the line was visible. I'm sure this experience doesn't speak to the rest of the barbers here, but I beleive everyone of their staff should be vetted and qualified to perform the job at a high level, and unfortunately based off my experience, it wasn't the case here. Proceed with caution
My bf went in for a hockey mullet and came out with a preppy short cut....barber didnt know what he was doing,wouldnt listen, and tried to justify that the cut he was doing was better than a mullet. Sorry if my hockey player bf wants to not look like every other dude that walks out of the barber....very dissapointed...and they still made him pay for their mistake!! Never again...
I was there the day this skip the dishes girl who just wrote the review they asked you to move your car because you parked in a handicap parking spot and you saying they are racist and unprofessional, girl you CAME into the business they didn`t go outside to you, you stormed there door and came inside and started throwing punches at the girl at the front and pulling her hair. I am disguisted in your actions coming from a fellow black community member here . they were nothing but nice to you and you falsely claim this , thank god the cops came, i hope you get charged for what you did to this girls face and glasses.
Did exactly what was asked. No issues and reasonable prices.
Excellent Service.
Ralph cut my hair. Booked an appointment for a hair cut. He went all out. Then I was charged for all the bells and whistles without my understanding of it being so. Most deceitful hair cut I have ever had. I would not recommend Ralph or tommy guns.
Great service .have been going there for 10 years
I loved what Marko did to my hair. He gave me an amazing haircut. Loved the experience because of Marko, highly recommended!
No people in the shop waiting and if your not on the list sorry too bad... it's one thing if it is busy, used to be a happy customer now would not use or recommend.
; My hairdresser, Kim, was amazing and gorgeous. I highly recommend Tommy Gun's. I even got a complementary coke! Service done right.
This place is top notch. Erika and Debra are amazing every single time. Erika knows what I like, she goes above and beyond. I am glad to have found these guys!
Horrible I asked for about 3 inches off and the girl cut everything and didn’t give me a fade when I asked for one don’t recommend coming here ever
Tommy guns has always been my first choice for hair cuts. I love that i dont have to book an appointment and there is free Tv, drinks, and arcade games while i wait. Plus tvs in the barber mirrors that are always geared to sports. High five Tommy Guns! But the wild card in any haircutting establishment is always the people. No matter how much you standardize staff can make or break a place. This was my first time in the new Regina location. I have to say I was encouraged by the professional demeanour of the staff. The woman who cut my hair was very kind and truly understood my lack of ability to describe what I wanted done to my hair. I got a wonderful haircut despite my description to cut it 1 or 2 inches in length and buzz off the sides. I'm happy she didn't take me seriously. I am happy with my result's and definitely will make a trip back in before my usual three month turn around.
Been going here for years for the hot towel shaves. Love the staff here always friendly
Wanted to keep the length and specifically said not to touch the front, but clean up the sides and back. The guy cut my bangs so short I look like Dwight schrute. Uneven, choppy cut. If anyone knows of a barber shop that can do a basic trim let me know.
Couldn't get in. Line up.
Fast and clean
Great service!
My first experience in a barber shop and it was a pleasant one. Staff was kind, they cut my hair exactly as I wanted and even gave a nice head message. Will definitely be back.
I won't be going back. Have had 2 decent experiences however it's the same story every time. I got there this morning 15 mins before they opened to find that there was already a line up and that it was going to be at least an hour and a half wait. It's not worth waiting for the stylists, they are not that good. If you've got several hours to sit at the mall all day and want a cheap haircut perfect. Don't expect to get in and out in less than an hour and a half because even getting there at open doesn't assure anything. My suggestion is to allow appointments...not like signing in is convenient and it does it allow your stylists to have repeat customers. Going back to over priced hair cuts at the salon, at least they make you feel welcome.
Very friendly staff and good prices. I was very satisfied with my haircut and will definitely return for my next haircut.
If you're great at managing time and use their app, I've never had a bad experience with these guys and i'll even go as far and say they are the best in Durham Region.
I brought my 3 year old to get a hair cut. My son has had issues in the past getting his hair cut. This time the barber (Ashley) did a really great job letting him know exactly what her expectations were and he really needs the black and white of every situation. It was one of our first positive experiences going to the barber shop.
It is always a great experience
I can't really say my experience was so bad. I normally get the same girl to cut my hair because after she did it the first time, it looked awesome (she's the reason why i went back). But on this day I was waiting for my haircut and heard the manager scolding a stylist over what i could only hear as a cell phone but was very shrill and loud about it. Jessica reassured me nothing was wrong and continued with my haircut and did a bang on job like always. Every time I go in there though there seems to be less and less staff. and the stylists always seemed more stressed and on edge. The wait times are unbelieveable and unreliable and I was told Jessica no longer works there either so I will NOT be coming back to that TommyGuns location and will do my best attempts at finding the stylist on my own.
I had a fantastic experience and a better haircut from a very talented barber. I will most certainly be returning to see her again.
Well trained and very Covid friendly.
Very professional place. Friendly and experienced staff, with a neat registration system in place that allows you leave to do errands while you wait for your turn. The shop has always been kept clean and tidy, and after my first time, I haven't had my hair cut anywhere else!
As usual my monthly visit is something I look forward to … great haircut … great shave … Looking forward to seeing Alma or Divine again next month !
I heard about it on the radio. Thought it was supposed to be a cool place for guys to hangout and talk about and watch sports while getting pampered. My scalp massage was more like rug burn. Kind of painful. Haircut was good but I was in there for 10 minutes. No free drink either. Sorry if I sound like a whiner. Not what I thought it was.
Good experience...son loved his haircut
Made a reservation through the website, which states it will give you a 15 warning when your spot is coming up. I didn't recieve any text, only a call that failed to connect. I arrived at the shop within 5 minutes of the call and they tell me it will be 10 mins because they gave my spot away. Then, after 15 minutes of waiting, they send someone else in two spots ahead of me and tell me its going to be at least another 15 minutes. Over an hour of my time wasted for no good reason. Been here a number of times and seem to have an issue every time with either their process or the haircut; I've only continued giving them chances because I have had the odd legitimately good haircut/experience at this location, though I never seem to see the same people working there. Will not be back after this time, and will not be shy to tell others.
Always a pleasure getting my hair cut done very pleasant employees. Always going back .
Excellent staff very comfortable and chill atmosphere my hair stylist did an amazing job, very easy to talk to, and made my haircut experience very pleasant and professional. Definitely recommend. Even got a complimentary drink when I was finished! (Non alcoholic lol).
Go see Laura for the best fade ! Always perfect.
32 bucks to have a buzzer ran around my head a few times. Awful haircut, awful price, and to boot, the stylist wreaked like cigarette smoke and there were hair clippings still on the chair from the previous customer that no one had bothered to clean up. When paying I even heard the stylist ask the cashier right in front of me "did he tip??" Which I found incredibly rude and unprofessional. Sadly, I did leave a small tip, although I wish I hadn't. Terrible experience and will not ever be going back. Pathetic.
Staff are always friendly and patient with my son for haircuts!
We had our sons first haircut here today. He is 17 months! They were awesome with him!
Clean, friendly staff. I requested a specific style of haircut - a fade. The original stylist couldn't do that so I had to wait an extra 10 minutes for my haircut. No big deal as I had no other place to be.. But if I was on a time crunch I could see how it would be an issue. But once I was in the barbers chair, all was good. My stylist looked at the photo I provided and followed it to a T. I'm very impressed. I don't recall her name but she has bright blue hair. Awesome colour. And awesome work. Can't recommend Tommy Guns enough!
If you want a terrible haircut , Tommy Guns may be the first place you want to go . I've tried three different girls . They must be hiring them fresh out of school . Over priced , poor quality . Today I asked for a slight trim and received a brush cut . Perfect if I was enlisting into the army tomorrow morning .
April did a great job cutting my boys' hair. Attention to detail ???? Nice fade work, blending, texture.
Friendly knowledgeable staff, always a great experience
Ruth is a great barber for skin fade style.
Shaundel is, flat out, the best beard trimmer that I have found. Professional and attentive, I walked out with exactly how I wanted my beard reworked. I had a horrible experience at Mr Barber and she saved the day. Now she gets all my business. (Not sure why my text got deleted first time)
Great experience everytime for my son
Always excellent service and Krysta is the absolute best. Only place I go for a beard trim and shave.
Great place. I have always been taken care of and treated awesome. It’s the only place I go.
Best shave if my life! Really cool experience
Nice spot. Overpriced haircuts though. The effort level on both visits was minimal and the cost is more than other places where you leave with a better cut. Prehaps the skill level of the barbers isn't there. Wouldn't recommend.
The last couple visits have been disappointing, today i checked in online and it said 29 min. When i got to tommy guns the board said 44 mins until my turn and the guy confirmed i would have to wait atleast 40 mins. Sad that in 2018 a business like this is still lacking technologically.
No appointment necessary. Staff is always friendly. Get 5 dollars off if you bring a compass card.
Called and asked for a specific mustache wax, and the girl I spoke to said it was in stock. Drove from north Waterloo to Fairview mall to be told they didn't have what I wanted. Thanks a lot. Hire staff that actually use their eyes to look on the shelves instead of dismissing me.
Can't wait til next time, always come out feeling amazing
I have been back numerous times and only seen Nicole! She is very friendly, does a fantastic job and her attention to detail is impeccable! Would recommend her to anyone that is looking for new place to go!
Great!
Just wanted to say that I have received one of the Best haircuts today from TJ. She took great pride in her detail, and did a fantastic job.
Pleasant experience, and Mahshid managed to fix the mess of hair from my neck up to make me presentable again. Will definitely be back!
Tyler at Tommy Gunns is really something special. Professional painless and his experience shows! I will not use anyone else until this boy retires. Keep up the amazing work Tyler!
After looking around for a good barber shop who actually knows what they’re doing is hard to do in Newfoundland. But tommy guns have been on point everytime I went there. Very professional and very friendly, interacts with the customers. You can get the vibe that they love what they do! This is and always will be my go to spot!
If you wanna pay $40 for a terrible haircut, go here. I asked for a little off the top and they cut so much off I can't even style it.
Awesome service and haircut scalp massage is the best thing ever very friendly and curtious staff highly recommended
Wait time was longer than anticipated but overall my son enjoyed his experience,haircut, beverage and the price was great 21 dollars for a fade.
Will never get my hair cut from them.. No matter how many times you show up they are always "booked" up even if just 2 people ahead of you and over an hour till close.. Dont bother with online booking because its a waste of time also.. Cant book a time just book next spot but if you arent there at this random mysterious time they want you your name is deleted and they are yet again booked up for the night even if you missed ot by 5 minutes. So really confused what the point of online booking is if you have to be there to see when you will be called in the first place. Over priced also... Go somewhere else. I know i will be
Fast friendly and great job cleaning up my beard. First time letting anyone trim my beard. I was a little bit apprehensive @ first but over all very satisfied!! I will definitely be back as well as recommend to my other bearded brothers.
I took my nine year old here after years at Sharkeys. He loves the grown up cut experience. It was so fast and the price was perfect as they have special pricing for under 11.
Great place, friendly people who give amazing haircuts.
My husband and son won't go anywhere else for a cut! Really awesome team of stylists/barbers.
My hair looks great and everyone was friendly
I treat myself to this place once a month. They do a great job and is relaxing after having to deal with this world we live in
Oksama was awesome. I highly recommend her for a Cut.
Alma is a fantastic stylist. Always a Great Cut !
Bailey always does a great job!
I dont know
Great service and fresh haircuts ????
Just sitting in the parking lot about to leave Tommy Guns. Called at 620 and was booked in for a 730 appointment. Arrived at 720 and the girl was friendly saying I would be up in 11 minutes. At 751 asked what time I would be up for my cut as I was told 730. She proceeded to tell me quite rudely that all times are approximates and no guarantee when you'll be seen, but you are up next. This kind of talj went on for a bit more and i decided to leave.Would have been nice to know at 620..needless to say. They certainly don't need my business
Great hair cuts fast pretty girls and very clean
The hairdresser did a terrible job, a.k.a the butcher. I definitely won't be returning for another haircut.
I really enjoyed my experience at Tommy Guns in Kamloops. I realized upon arrival that all Covid protocols were in place and being followed. Masks worn by all employees, plexiglass up between stations made me feel comfortable. Location was very clean and tidy. Staff were very pleasant and welcoming The stylist that looked after me was very friendly and I truly enjoyed the conversation we had. She has a lovely spirit. She gave me a wonderful trim which I think looks great. A lovely experience
Amazing service. Staff is exceptional. Stephanie is amazing!
Wait times are extremely long. We did a checkin at 3:30pm and didn't get a barber until 7pm. The barber was great, but the person on the counter left something to be desired for customer service
I started bringing my little guy into the Vernon Tommy Guns when he was just over a year old and have been back 4 times now and the service is always wonderful! They are so friendly and patient while cutting his hair and the whole experience has been great everytime. I would highly recommend bringing little ones here as they have the TV's in the mirror and are really good with kids! Will definitely be back!
Wonderful service as always! The ladies always do a fantastic job. They put a lot of effort into what they do and that's what I appreciates about them.
great haircut but always a que
No I won't do that
This is the only place I’ll go! Super friendly and awesome environment. Recently I’ve been request Kate who does a phenomenal job! She remembers what I like, does an amazing job, makes great conversation and is always super friendly and upbeat! Awesome location!
Amazing staff! Chloe the receptionist was very friendly and Ali my Stylist was nice and very talented!
Amazing staff, everyone is always friendly. I go for the scalp massage :)
Great place for contemporary haircuts and shaves!
Went in with an idea of what I wanted, came out with an even better cut from Cailey. I have very fine blonde hair, and she helped me find product for my hair that makes it look thicker without the shine. Would definitely recommend this barber! ????
Jackie did an amazing job would recommend her to everyone!!!
I came in yesterday for a haircut. I was immediately greeted by a smile and an offer to assist me in getting my information in the system. Shortly after I was greeted by a young gentleman (Haoung? Sp?). He was able to carry on a good conversation, making me feel comfortable throughout. Never have I been so happy with a haircut! He did a great job! I will definitely be back and requesting him! Thanks
I had a very comfortable and professional experience at this barber shop location, and plan on making this my new regular barber.
10/10, Caley always does the best 0 fade for me, I wouldn’t go anywhere else and always recommend Tommy guns and Caley as a barber !
Rochelle is incredibly patient and kind with my very reluctant 4 year old son. Thank you!
Nicole is awesome!!
Great with kids!
Very freindly and fast service.quite satisfied with them .
Great spot great service! Sending the appointment time via text makes way easier, no more waiting.
Very Professional Staff. Extremely clean shop. Wonderful relaxing experience
Had yet another fantastic experience with Tommy Guns on Banks road. Always a clean, friendly and experienced environment. Great quality services and products. I have had haircuts from at least 4-5 different staff members and it’s always a great cut. Last 3 have been with Jen and she’s incredible! Only thing to make it an even better experience would be booked appointments for ease of use but that’s hardly an issue at all as you can request certain stylists and usually get them. Highly recommend!!
I took my boys to Tommy Gun's and I couldn't be more impressed! I definitely will be a returning customer. My boys LOVED how well their haircuts turned out, how precise of a job their barber did. The staff were very friendly and the shop …
Just took my 2 young boys for a haircut and they were dreading to go but they left very happy and excited to go back again. This will be our barber of choice. Andy and Marion were great with the kids. Love the ambiance and they experienced their first hair wash. Highly recommend! They have great customer service too.
If you havent had a straight razor shave by Ashley at Tommy Guns, you havent had a straight razor shave. Top of the line in comfort, detail, and personality.
I've never had anyone take time into cutting my hair. Other locations I feel they rush every thing, and I'm never fully satisfied. South Surrey, did a amazing job! Will definitely be coming back Thank you!
Had an amazing experience even during Covid.!
Always a great hair cut and atmosphere at Tommy Guns.
It was my first time, all the staff was very welcoming n nice.
Krista is amazing! I refuse to see anyone else anywhere!
Tried to get a haircut there tonight (Friday 5pm). When I arrived, they told me there is about 1hour wait. I said fine, I entered their system so they text me 10mins before. Went for a beer, and got a text 30mins after telling me they were ready for me in 10. Finished my beer quickly to be on time. Go back there on time, wait another 10min before the lady tell me : the hairdresser need a break, we might be ready for you in 20mins or more. I left. When you charge this much for a haircut, you better have good care of the customer because he expect more than Walmart hair salon!
Very happy with the service today and the quality of my haircut.
I had the pleasure of getting a cut and shave from Laura the other day and I couldn’t be happier! I recommend calling early in the morning to get your name on the list, and show up on time, otherwise you risk getting bumped and screwing up the wait times for everyone the rest of the day. (This causes daily confusion with the app and people blame the poor reception girl, when it’s definitely not her fault.) Prices are great for such a spectacular service. Hot shave is very relaxing, and leaves you feeling smooth and fresh faced. I’ll definitely be back for every haircut in the future. Great job everyone!
Great staff, just pricey.
Awesomely Awesome????????????
I found Christine!!!!! I was a client from Maverick Studio and I finally found her. Christine has been my barber for over 35years . Never disappointed. Christine always listened and makes wonderful suggestions. Tommy Guns is so nice. Its a great location, clean, her team is super friendly and welcoming. Highly recommend you try her !!
Always receive a great haircut! I usually try and get Elishka, she takes her time and really pays attention to detail.
Great place but expensive
The no wait hassle once you get there. I phoned in because I was running late and did want to hold anyone up. I asked to be bumped a spot or tw0, which the lady did happily. When I arrived I was greeted and in the chair within 1 min. Fast, quick and easy. Been a Customer with Tommy Gun for over 8 years and always will be.
Maricel is the stylist to go to. As the saying goes, “if you want a good haircut, be ready for a busy barber”
As always a great place to get a cut.. Tiffany the manager always greets and is top notch for customer service and product knowledge
Last time I brought my 2 year old son for a haircut the stylist did a great job at keeping him calm and it was the best cut he had.
Had the worst haircut of my life hear. I am very particular about my hair and she did nothing of what I asked my outline on my neck is even straight. I'll never go back to another Tommy guns establishment again. There use to be a time when they are the best barber in alberta now they are pathetic will never recommend again.
I wanted a crew cut and asked for her opinion. Helen shared her opinion and I really appreciate it. The way she cut my hair was so professional and I love how it turned out. Helen does quality haircuts and takes her time to make sure her client is satisfied.
This place in Kamloops is just awful. First, the front desk lady doesn't know how to greet. Second, i went there at 5:05, that is 55 mins before they close. The lady told me that they are booked for the night. I was shocked as there was no one in there and even the hair dresser was standing at the front desk right beside her. She then said they have been booked full at 4 pm. This is happening to me for the second time. Simply they don't want my business nor I'm interested anymore.
Heather at Tommy Guns SoCo was amazing. She gave me a haircut and a hot towel shave. A great outcome and a better experience than I could expect. She was incredibly engaging and a lot of fun to talk with. Will recommend to any and all.
Have been going through some tough personal problems and putting off my appearance . Showed up on a Friday without an appointment and was welcomed with no wait times even though it seemed busy. Got a great haircut by a sincere caring worker ( wish I could remember her name , short purple hair ) that really made me feel important . Thank you ! Would recommend ten fold !
I have been going to Tommy Guns for 3 years now and I have never had a bad experience. Everyone is always super friendly and they always do a fantastic job. The only place I trust with keeping my beard tamed and my hair looking fresh.
Nothing special and cost to much. Regular cut was over $33 not including tip. Won’t be back.
I've been hunting for a decent barber shop since I've moved to edmonton. I've gone to $20 barbers to $60 salons and haven't been able to find a solid, comfortable, quick cut with consistency. This was my first time at tommy guns and a good experience. I will go again and if I get the same quick, friendly, flirty service, I don't see why I'd go anywhere else. Thank you Heather.
The Hairstylists At Tommy Guns Are Awesome At Their Job Friendly Service with Smiles ShoutOut To My 2 Stylists Tara & Bailey Who Do A Fantastic Job Every Time I Get My Hair Cut Done Through Tommy Guns Well Recomended ???????????? Thank You Tommy Guns ..
Really awesome service highly recommend,took thier time and gave a awsome quality cut
Absolutely disgraceful and very unprofessional. I went over and got appointment. The Girl on counter ask me to come back after half an hour. When I went back she said unfortunately you missed your spot although but you can wait 10 minutes we can serve you but after 20 minutes she said unfortunately we can not have you an other 30 minutes. Very disappointed.
I went in to get the back of my neck waxed, because old man neck hair is gross, anyway the lady who helped me was recruited right from Manilla and the service was vanilla. I expected a quick wax and was going to trim my hair later but she took care of that for me before I left which was nice (I don't have much and 40 seconds with a clipper on #1 tidies me right up) We had a good chat as she was quite friendly as were the rest of the staff who helped me check in and take my payment. I was a walk in client but they didn't mess around they just got me set up and seated almost immediately, which is nice as most places make a huge deal about making appointments as if you are a bother rather than a source of revenue especially when you may likely be a repeat customer. 10/10 staff, cleanliness, service and wait time. I will be back again.
Walked by but it looked verybusy
It's 30 bucks for a 15 dollar cut!
I had Rea cut my hair today and the work she did was phenomenal. One of the cleanest fades I've ever had and the time she took to make everything look mint was extremely impressive. A true professional in the barber game, I would reccomend Rea to anyone.
I have been a customer with Tommy Gun’s since it’s opening. But after today I will never be returning and strongly recommend against it. In the past few months the barbershop has gone seriously downhill with the surge of new inexperienced and under qualified hairdressers. My usual barber was not working so I decided to book with the first available. Big mistake. The girl that cut my hair clearly was under qualified and was not able to understand what a #0.5 mid fade means. I can clearly still see the lines between her sizes and my hair is sitting around #3 halfway up the side of my head. My hair used to be undercut, and undercut that I have been growing out for the past 2 months at the top of my head. I thought it was pretty self explanatory when I asked to blend the top into the side and not cut any of the long hair at the side. Clearly I was wrong. Thanks for giving me and undercut with a #4, taking an inch of the top when I did not ask for that much to be taken off. Currently on my hair to another salon to fix this mess. I will never be returning to this location. Seriously disappointed.
I used the app to confirm I was looking for a haircut. The app was very accurate as to when my turn would be. My barber was very friendly and professional. Cut my hair as I wanted it done. Excellent job of sanitizing the work area. I would go back again no problem.
Good staff, good service, good atmosphere. I like the tv's in the mirror so I can watch sports while the haircut is in progress. A bit over-priced. Probably not my everyday place, but definitely nice for a Treat!
You can make a previous reservation and is more easy, they have a lot of people ????
Amazing, best haircut I have ever gotten, the place is super nice, the Hairdressers are super friendly and professional. I love the cut and massage. Thank-you Tommy Guns, I will DEFINITELY be back! :)
Worse front counter customer experience ever.
Best cuts in Prince George in my opinion
Amazing as always.
Mimi is simply the best hair dresser. My hair always looks fabulous after she’s finished with it. Thank you Mimi.
Maria is super. She listens to your instructions carefully and does a great job. Highly recommended
This location is great. I usually see Angie and always leave satisfied with my cut but all the other staff is great as well.
Great shaves and cuts worth the price
Came to tommy guns burnaby for the first time. Worst experience ever
Weird, I swear I just wrote a full review when I first posted my review. Here we go again. First off I'm not one to usually try a new hairdresser. Most usually leave out the attention to detail when I ask for a fade on the sides of my hair, and leave with an odd shape lookinf head lol. My hairdresser who's name I did not get did a fantastic job. Did everything I wanted and even styled my hair like in the picture I showed her. For $30 a trim, shampoo, conditioner and a style. I'd consider her as often as my normal hairdresser. Go Tommy Gun, you guys went above and beyond I thought you could do.
Excellent service very cool atmosphere. It’s nice to see a place like this for men. Can’t wait to have their straight edge shave
First time here, great place! Andy cut my hair and he did an amazing job. Throughout the process he was a genuine man, and was easy to talk to. He even picked out some products he believes will help. Great place great staff.
Selena gave me the best Hot shave I ever had.Will be back soon and highly recomend her service
We usually love Tommy guns but the Tommy guns in chilliwack on eagle landing was not the greatest it took them an hour and a half to cut my kids hair each. My sons head hurts now because the lady kept going over and over the same spot creating a razor burn on his head not very happy about it..
Mannlynn does a great flattop with a little head and neck massage as a treat. Feeling pretty pampered!
Amazing staff and atmosphere ide definitely recommend this place very kind staff and skilled too and cheap for what you get ($31 before taxes for shampoo, wash, head massage and the cut) im definitely coming back
Good haircuts and a loyalty card for free haircuts. Free shampoo, head massage, and drink with cut too
I am yet to understand why I need to 'register' myself when all i need is a haircut? It's only a haircut!!! Why so much hassle? I was gonna pay like anybody else. Bad experience. Did not feel welcome at all. Left right away. Would never recommend this place to anyone.
Girl just butchered my childs hair! Crooked lines. Noticeably different lengths. Took way too much off the top for a simple clean up. Wanted to leave the side long when we asked for it to be short . Doesn't know how to fade! Ridiculous i would definitely not recommend this place.
Tommy Gun's is fantastic. You get a wash, head massage, cut all for a great price. They really take care of you. The staff is friendly and all smiles.
It was great. Amazing atmosphere employee are full of energy and they do great work I have Kaitlyn take care of my hair needs and I look and feel great after .thank you
Good place for a good cut!
Great place to get cleaned up at a good price
Christine was extremely helpful at midtown establishment. She provided information about covid policy, prices, hours, and other establishments within city. Great job ????
Very professional hair cut ! Enjoyed the entire experience!
Excellent hair stylists Shelly and Velma we will definitely come again. Thank you.
Decent cut. Always friendly, however, seemed rushed with the shampoo and rinse. My regular stylist was not working at the time so got another stylist. Forgot to trim sideburns but I didn't notice that before leaving. Was busy and that might have played into it. All in all, a pleasant experience. Would be nice to be able to prebook an appointment on the app instead of just checking in. That way, it would be easier to book when my regular stylist was working.
Always a warm welcoming place
Never had a barber shop tell me they don't take appointments. Show up in person to be told over an hour wait. Don't waste your time.
I have gone to several places for face shaves around kamloops, such as hilltop, manhandler, tommy guns, and a small cash only barber shop by bcaa/scotiabank. I find a lot of the negative reviews on here sort of ridiculous tbh. I don't find any of the places bad but I have have preferences. I tend to get a hot shave as an occasional treat, and I return to tommy guns the most because I find the experience the nicest. Tommy guns is the most expensive but they use more oils and lotions, and way more hot towels so it seems more like a pampering than the others such as hilltop and manhandler. Those places seemed fine but It did feel like more of a treat with the extra steps they do at tg, so it depends if you want a basic shave or an experience imo. The cash only barber i mentioned Is really good, but cash only is my deterrent there as I prefer not to have to go to the bank first. Having gone to tg a lot, there is a difference between various staff, so I ask who is the most experienced on staff and book them usually and that seems to work out well. They work their way up from guarded, to semi guarded, to unguarded blades, and I prefer the closer shave. If you communicate, they are quite accommodating, I let them know what areas give the most trouble and and they adjust accordingly. If they forget something like offering the remote, Coca Cola, or scalp massage, just mention that you would like that and they are good about providing that. Those are the most common oversights, probably because they have fairly long shifts. At the price you pay, one could say it should be a given to be offered those, but even fancy restaurants don't know there is a problem if you don't tell them. While those are unique to tg, I don't think missing those kill the experience as you still get way more skin treatments and hot towel rounds than other places and I tend to prefer the Coca Cola as I head out the door anyway. I have had Shauna for the last couple face shaves and found the experience great so I would definitely consider continuing to book her in the future. Today I went for a haircut (no face shave this time) and was pretty pleased with the haircut. I had isabell and got in immediately. She listened to what I wanted, made sure I was happy. Shaved the back of my neck with an unguarded razor and it was a fine experience. Isabell was new to me, but I made sure to write her name down as I would consider booking her in the future as well. My wife even commented after about how much she liked it.
I got one of the best hair cuts i have had in awhile from Darcie. I will definatley be back
Sadly, I went for my ritual 3 week haircut, for which I, 95% of the time go to a Tommy guns typically in Kelowna and the odd time I go to the Kamloops location ( 3rd time in 3 months) and today I am wearing a hat (I rarely wear a hat. My clean cut haircut I received yesterday on July 15, 2021 is very short from being clean or EVEN. You don’t realize until you get home and wash and dry your hair, then you see how uneven your hair is cut. And the razor goudging on the sides. Not going to name names but I’ll be stopping in today to show my sub par quality haircut to the manager. Not worth the time and the $40 I spent. I’ll be going elsewhere to get if fixed on my time and dime.
I had a great cut this week with Krista at the south common location! When I’m in the area she’ll become my go to for this location!
I'm not one to complain, but today was horrible ! The lady asking what I wanted for my son seemed short and annoyed, 10 minutes later he was done and it looks butchered. Didn't even shampoo, but yet I was still charged the full service, I should have said something but I do not like causing a scene, very disappointed and annoyed with this. More so upset for my son, he doesn't like the cut at all. I'm not going to go again.
Polite and helpful staff. Great shave done. A nice peaceful moment in time.
Nice and experienced staff :)
Excellent service and friendly staff
Took my 9 year old for a before school haircut ended up with a cut on a forehead and neck
Great place for a haircut. They were very good and professional would recommend to others.
Friendly staff and a nice place.
So i walk into this place thinking that ill get a good cut as my friends all go there. I tell the lady that i want the sides shortened down A BIT. and the top needed a little tiny trim. The lady then pursues to completley buzz my sides off, And when she gets to the top. Instead of taking a little tiny trim. she proceeds to buzz almost the entire top of my head off. She did the top without me being able to see because for some dumb reason my chair was facing away from any mirrors. When i look at the mirror i hate myself because of the way i look now. GOOD JOB people. Your doing great! Please remember that if your chair is turned away and you cant see any mirrors. RUN!!!! Not everyone wants to be bald Tommy guns.
Great staff. Got me in a reasonable time. Affordable prices. Recommend to anyone who needs a haircut!
Very disappointed with the receptionist. Booked me to have haircut and hair art. Sat down waiting then another receptionist grabs me out of the blue and cuts my hair. Was not satisfied with the attitude of being one of the Guys. After calling head office. Had a call from her and she pissed me off with her arogants blaming the mistake on me. Lmfao
Most professional barber shop I've been to
Stupid long wait for a haircut. Booked online said would be 30 minutes. Got there and my name was up on the screen telling me that my appointment was 1:48 minutes away. Lots of hype for a cookie cutter haircut. Do yourself a favour and get a 5 star haircut at esquire.
Awesome this morning. I live in Dawson Creek but wait till I come to Grande Prairie to get me head buzzed. Almost fall asleep during the scalp message. Excellent staff. Always wind up buying something new.
Men’s hair cut. Did a really good cut with a great shampoo /scalp massage. I will be back again
Always a great experience! The staff is always patient and not irritated when you want slight changes , got to love it! Will always come back because of the service.
In a wheelchair.Wanted to insure a spot for 11 am Girl informs me they do not take appointments( yet on numerous other times,guys came in after me ) and got served right away.Girl told me that I would have to show up at 9 am and wait .How can I request the stylist I want,when it’s a hit or miss ? Horrible customer service.To retain customers,maybe management needs to rethink their service offerings. Extremely disappointed.
first time visiting, everyone is very kind, asked how to describe my haircut for future reference and she gave an easy to understand answer. head massage was good, warm towel to finish things up and a cold free drink (included with the haircut) was the icing on the cake. If I had to go anywhere other than my regular guy, this is the place.
Everyone was very helpful and Emma gave me the haircut exactly how I wanted.
Wait times are very long, and the estimate wait times given are normally off by 30+ minutes. Had some really good haircuts here, and the odd bad one, depends on the staff, which seams to change quite often
Had to pay an actual barbershop to fix the complete disaster I left their with. The person cutting my hair zoned out several times to stare out the window, I had to cough a couple times to snap her back into reality a couple times which was super awkward. The young woman at the front desk seemed like she was stoned out of her mind and never worked a real job before. Never going back and making sure I tell as many people as I can never to waste their time and money with that disaster of a "barber shop"
Was happy with the service I received.
The Tommy Guns team at Midtown is consistently fantastic. Friendly, great service. Cannot seeing myself go anywhere else for a cut. Thank you!
Ahmed did an excellent job with my son's curly hair. Great guy, fantastic experience as a whole.
i've always had a good service at tommy guns until my last visit yesterday , butchered my hair and not even a rinse isnt that part of what the high prices are for?
Book online and it says 57 min wait. Confirm it and then show up 5 mins early only to see the wait is still another 53 minutes. Front desk says it's all just approximate however only two people are ahead of me and it'll only be 20 mins. Sit for 45 minutes and then just got up and left. 3rd time in a row this has happened. I'm done.
Been going to this location for years. Today was a total waste of my time. My kid did a better job during COVID. I started using this place paying more for the quality. What I had today wasn’t quality, I have no problem giving my business to someone else.
Absolutely garbage haircut. Had to correct the stylist on what I wanted multiple times. Ending up leaving with a botched haircut so I didn’t have to deal with it anymore.
Awesome and personable staff, quality services! Checking in online saves time.
I thoroughly enjoyed my visit . The head message was so relaxing and Alena did a great job on the haircut.
Great place
As explained, after 2 years, it was nice to get a haircut at the barbers again. The staff were friendly and professional in cutting my hair on my awkward shaped head. They took the precautions for COVID in keeping customers and their staff safe. I look forward to returning in the future.
Good service, friendly staff, and they got me in earlier than I expected. Can't seem to get the app to work for me though, calling seems to be the best way to book.
Loved it took my boys there for thier 1st hair cuts one got a mullet the other got a mowhawk the girls were great! Love this place will be taking kids and boyfriend here often
Great team, service and treatments... my Dad and boyfriend felt like new men. I highly recommend.
Always what’s expected! Dennis always does a great job!!!
I've have a great experience everytime I go there. They always made me feel welcome. Very friendly staff!
Always have a great experience with Tommy Gunns. Tried a different hair stylist, Harriet, and she did a great job and very detailed. Can’t wait to go back!
Did a good job for a kids haircut last time we were in. Listened to the kid and what he wanted, instead of trying to decide for him what he should get. The check in process is easy and smart since we aren’t able to just go and wait or book a traditional appointment. Hairdresser was very friendly and did a good job.
Very friendly atmosphere, full service barber shop.
You'd get better results by going to a butcher and asking for a trim with the meat cleaver. By far the worst haircut I've ever had.
Staff always does great work
I've been going to Tommy Gun's for quite sometime; friendly staff. But today my experience has been the best ever since I became a customer at this barber shop. The new barber; Ralph is amazing. He is very professional, friendly and I can tell he takes pride in his work. His work station is clean and pleasing and I would always make appointment with him from now on. Very satisfied.
Sooo my husband came home today with probably the worst haircut ever...one side burn has a bald spot and the other wasn't touched , the back looks like he cut it himself , in fact it's so bad that we can't stop laughing about it... after I had texted my stylist and begged her to fix it tomorrow as we have a funeral to go to so its not like he can wear a hat til it grows out. He said no big deal just won't ever go back , however thought you should know. Ps asked for his beard to be shaped ...uhm ya definitely wasn't.
This is simply the best place to get a haircut in Victoria. I have tried about 6 different places. This place has friendly staff and above all consistency :)
They were so good with my son ! He's 2 and has had a few haircuts here. Definitely recommend. Its on the pricier side for haircuts but the service makes it worth it!
Amazing and friendly. Will 100% return
Great Haircuts. My son and I go often, and a great shout out to Angela. Great service and staff
Badabumpaba! I loved it!
Well designed web site
I really liked my haircut. I was also able to watch the hockey game while getting my haircut.
Terrible. I've been there three times now and every time they gave me a hair cut that I didn't want nor ask for. I would give it negative stars (its that bad) but unfortunately google doesn't allow you to do that. Do yourself a favor and drive five minutes to the Great Clips in the Walmart complex. I have been there many times and they give me what I want for half the price.
For a shop that specializes in male grooming, you think the stylists would know how to shape a beard or cut straight
Always great service and they have it down to an art so you don't have to wait very long at all.
Excellent service all the time
Awesome place to get my haircut.
Didn’t have a pleasant experience, told the lady how I wanted it done, she did it right then proceeded to wash my hair, asked her not to use thinning sheers 3 times throughout the cut. Pulls out the thinning sheers after the wash (never noticed thought she was just tidying up) and makes a complete mess. Took my a very long time to grow my hair and it just got butchered!
Quick and friendly service.
Fair haircut, a little more expensive than most places but worth the extra few bucks.
Lady was super nice and they made sure it was how i wanted it.
Place is expensive for what you get
They are busy but they accommodate and I enjoy the buzz cut they give me.
Great people, very clean. Shampoo and scalp massage a must.
Had the worst experience at the Orchard park branch, poor customer service and lack of experience.
You want a good haircut? Ask for Tien. This barber is the man! Never saw the guy without a smile and gave me a solid haircut lightning fast. This guy doesn't mess around! …
Good service. Cute little place but nothing stands out. Good but fairly standard Japanese.
Took my son here for his first haircut and they were so incredibly kind and patient with him
I liked the barber that cut my hair, she asked the right questions and gave good suggestions, I also liked the complementary drink I was given. That being said, I would like an option to just get my hair trimmed for like $10 or something, this way I won't feel the need to get a new hair style, the barber could just touch up what I already have
I've taken my son Max several times to Tommy Gun's in Burlington. Tamara does an amazing job!
Been a customer since they opened up in GP. It’s so hit or miss it’s ridiculous... don’t thibk I have ever walked out of there with the same hair cut twice.. and 1 in every 5 hair cuts I gotta walk around with a hat on for a month.L, at 30 some odd dollars a hair cut this shouldn’t take be an issue... they have some talent but it’s limited... after yesterday butcher job it will be my last go at TOMMY GUNS as a whole....
This has become my go to place for a haircut, the staff are always friendly, pretty good at determining when you should arrive. Have only had to wait once or twice for longer then a few minutes. Favorite part is probably the hot towel and scalp massage. Maybe it's not a scalp massage but they use alot of pressure when washing hair and seems like a lot of time, but either way it feels great.
We took our boys for haircuts and they had a great experience. Great styles and very timely service.
Worst haircut EVER! Stay away.
I checked in online for the Burnaby location at 7:30pm and got a response that I will be served shortly. When I arrived they said they are full and not taking anymore. I only saw two customers in there. They close at 9pm and I arrived at 7:45pm, so go figure what kind of service this is.
Great service. The lady who cut my hair was real friendly and easy to have a conversation with.
My son and I get our haircut here. Fast friendly service and they are great with kids.
First time there. Amazing experience!!!! Highly recommend to anyone. Chantelle did an awesome job. Very good experience
I needed a basic haircut and I was able to book in the parking lot and walk right in! I don’t remember the name of the person who helped me but the haircut turned out great and we had good conversation throughout the whole process. I’ll definitely be coming back!
Best haircut ever, and Ashley was very patient with my 2year old
Always a great service from all the staff I’ve met at Tommy Guns, polite, helpful and friendly. My sons have their hair cut by Tamara. Tamara is honestly awesome! Great at what she does (always really good hair cuts) she’s friendly and knowledgeable and never makes it feel like she is rushing the appointment. We love Tommy Guns.
Got my hair cut ...and that was it
Got a haircut from Neal, very clean fade. Got what I wanted and as a result got all them girls, all thanks to Neal. Thanks buddy!
This place is hit or miss. Ive gotten good cuts here before, I've also gotten terrible haircuts. Quality is inconsistent as it seems there hairdresser's come and go on a regular bases.
VERY RUDE OVER PHONE, I go 3-4 times a month will be lucky if i give them my service anymore!! customer service plays a huge part in keeping clients so those who are answering the phone take your job seriously because making your employees miss out on opportunitys isn't best for business ... for both partys!! the rating i give is for the haircut i receive, as for the person who answered the phone you dont deserve to work there better off bagging groceries and pushing shopping carts at save on foods across the parking lot.
Great hair cut! Very warm experience! Awesome barber, Naomi is the best!
Great service, good price.
Everything about the shop is nice. Tv's, staff, its all very nice. But... I have never had a worse haircut. First of all she didn't listen at all, but I'm a guy, I can make it work. What I can't make work is how the back isn't straight, by 1/4 of an inch. the side are uneven some spot long some short.and even my sideburns they are the same length but the hair is quite a bit different in length. You won't have the same atmosphere but you will get a better hair cut at First choice. I have been to high end salons at 50$ a cut and paid 15$ for a cut, I'm sure there are some good hair dressers there but do you want to take that chance?
I had my hair cut. Helen did an excellent job and when washing and conditioning my hair, she spent an extra long time on my head massage. Then when complete with styling my hair, Helen then took a hot towel, put it on the back of my neck, wiped it down, and gave it a quick massage. Helen went above and beyond. It was greatly appreciated.
Great hair cut
Tried to use app. Servers not working. Signed in in person. Waited for almost 2 hours while board said 23 mins. All kinds of people walked in ahead of me. Waste of time.
Great place, great staff. Very friendly and great hair cuts.
What I wanna say is just thank u very very much Sammy all my friend like my haircut. See ya again
Unfortunately they way the service is becoming makes the cost of the haircut not worth it. Everytime I show up with 2 minutes until my appointment (based on the app) they always tell me 30 + minutes every time.
They are trying to take precautions regarding covid and more spacious than Guildford location.
Great place. Great workmanship. Always a great experience.
Abdel is the best. His attention to detail and service is impeccable.
This appointment was for my son , who is 23 and deaf . Appointments such as hair cuts are not always easy when you are deaf but the barber he was paired with was AMAZING! I gave him the heads up that he is deaf so there would be no conversation. The barber , Kacey took that as a challenge and he rocked it ! He gave my son the best TG experience to date , and instilled some confidence with his new style . Thanks to the team at TG ????
Don't confuse this place with Tommy's in Dartmouth. It's not the same organization. This place is way over priced for what they do. The brand is down right rude. You'll find Thong (met him today, super down to earth) at Tommy's much more friendly, he has things priced respectfully, and more importantly he will not threaten you and ask that you change your name.
Always a fantastic cut, the Portuguese lady there was fast and made it entertaining. Happy with how it looks which matches the price.
Regularely for the past few years I have went there for a simple trim. This time I asked for a buzz cut. I never imagined how much better I look. Great work. The lady who buzzed my hair, and I had a nice conversation during this.
I was so disappointed when I took my son to have his hair cut a few days ago- in fact I have waited to write this review because it was so upset. While the cut was fine the service was abusive. My son is 4, and he was so excited to get his hair cut, when the stylist called my son's name she rolled her eyes and said "God I am so done today, I just don't have the patience for this," our son sat down, he was quiet, and happy... in fact I walked in at that point and while she wasn't touching him my husband said "look buddy mommy is here" he turned his head slightly (again she wasn't touching him) and she said "don't be a bad little boy" while rolling her eyes and shaking her head. I said "he isn't he is a wonderful little boy" I would have stopped the cut however she was almost done. I took a look and I said "you missed a spot here" and she became angry and grabbed her clippers explaining that had he looked up like a good boy she wouldn't have. She told me that she feels TG shouldn't allow kids cuts because it isn't fair to the stylist and that children, no matter how well behaved shouldn't be there. She admitted it isn't; worth the pay. I explained that he has sensory issue and that this is a big deal that he not only wanted to be here but that he is SOOO good, he is good for a typical child but a little guy who has this- quiet frankly I could cry I am so happy. She grabbed a hot cloth and said "I hate kids with dirty faces, I never let my kids have dirty faces." I picked him up, hugged him told him he did great and we started to walk to the counter at the same time we were waiting for my oldest to have his hair completed and she put a box on the ground and kicked it hitting my little guy. No apology, no oh my goodness I am sorry I should be more professional than that... This was suppose to be a treat, one in which we pay extra for the "big boy experience" I never in my wildest dreams would have expected abuse from a stylist especially to a child. We have been there before and they stylist was great but this was wrong, had the manager been there I would have complained but the manager was gone and won't be back for another week... I can only hope that she is relieved from her job, I understand long days, hard days and issues with life but there is never an excuse for abuse.
Great place for a haircut, Darcy always does a great job cutting hair and is happy and helpful every time I come in.
Always have a great experience when I go for a haircut.
Teddy was really great! Heard lot’s of great things from the other salesmen at the dealership so I tried him out and will definitely be going back!
My two sons and I came to get a haircut couple weeks ago on Sunday somewhere around 4:45pm reception said and showed on the screen board that they all booked and no more appointments available although at that moment the shop was empty. we …
I took my son in for a haircut. The receptionist was very friendly, and professional. The stylist listened to what we asked for and my son loved his haircut!
I had originally made a poor review over a poor haircut but tommy guns had contacted me and apologized for the mistake, I think I was perhaps a little hasty in my review and i am glad they have cleared things up with me. One thing I will say is that the service is very good when I do go, everyone is extremely polite and beverages are always offered. The girl on the phone was very sincere in the apology and it is good to see that type of quality in this type of service. I am sure I will give Tommy guns another chance.
Always polite and professional service.
Took my toddler to get a trim and the lady we had absolutely butchered his bangs. It is so uneven and looks absolutely ridiculous. She cut way too much off and then asked me if that was the right length, after it was already done. Not like she can put the hair back on after.... he has such beautiful hair and now looks absolutely ridiculous because of the bangs. The moment we walked through the door I felt unwelcome- after being offered a drink (juice box for my son) I politely declined and said that he doesn’t drink juice and the response I got was quite rude. Maybe they are more successful on adult haircuts and not so much under 2 years of age. We will not be going back not a good experience at all.
Nice
Outstanding service and a great haircut ✔️
I go here all the tome for haircuts. Good service and I enjoy the app. 4* because it has to be 100% perfect for me to give 5
Fast and easy for my husband and son to get clean, professional cuts. Huang and Tien helped us today and they were great!
I've been getting my haircut here for over two years every two weeks. I get a new hairdresser every visit and I've never had a bad experience. Everyone is super friendly and I'm always recognized and greeted by name. The actual haircut is always perfect.
Nice environment but wanted a long layered cut for my 9 year old and ended up with a bowl cut I could have done myself at home. My son was so upset.
Best shave, awesome staff, fully recommend
Always great service highly recommend
Tommy Guns is the best haircut in town, unfortunately their booking system is the worst in the business.
Great haircut!,as always!
Great haircut and they care about Victoria's community! We really appreciate that Tommy Gun's has supported multiple minor hockey teams over the past few years. Thanks guys!
Had my hair cut at the Grande prairie location a couple times. Both stylists were great. Staff who booked appointments were great also
Very good place to get a haircut! You dont need to make a reservation it is more of a first come first serve barber. The girl I had did an extremely good job and in a short amount of time too. Will definitely be going back here
My sons hairstylist at TG has given him a perfect haircut everytime - we drive 1hr 45min for her specifically. He changes up his hairstyles and she gets it great everytime. Love Tommy Guns and his hairstylist Marie.
Beard trim
Always happy with the service received from Darcy she does an awesome job on my sons hair and is kid friendly.
Love the hair wash and head massage.
I went in for a haircut and to get my eyebrows trimmed they were very professional and my stylist took very good care of me and did an awesome job on my haircut
I love how all the staff their always have a smile and are up for a conversation. I also love coming into get a hair cut and not having to worry about getting a bad hair cut
I've been going to Tommy guns for 3 years now and I will never go anywhere else, very friendly staff and I always get a good haircut
Great service. Amazing haircut from sami Fantastic atmosphere. Friendly staff. Just a perfect experience.
Amazing staff. Very knowledgeable with current events. Well managed. Staff should be compensated with danger pay during current events. I would pay more.
Very professional buisness. Id go here again for sure.
The stylist that gave me my hair cut was friendly and liked to talk while working on her client something which I like in a stylist. It makes the experience more enjoyable.
Amazing
Went and got a haircut a couple days ago and received the worst haircut of my life. I told the hair dresser I just wanted a trim and showed her the length that I wanted it she agreed and cut double the amount off of the top. Along with deciding she was just going to start to shave the sides off my head. She completely changed the style of the hair I wanted to whatever she wanted along with butchering the hair around my ears. Her english was very poor and am super disappointed in the service i Received from Nerissa.
the lady did NOT listen at all and she was quite a bad hairstylist. would not recommend going there.
hit or a miss
Quick and easy to make appointment for husband
:) KAY
Very personable hair stylists who pay attention to detail don't rush and make sure they're giving you what you want!
Awesome
Very friendly! loved the hair cut ! Will right more once I have been there a few times.
My stylist was great! She asked if she could use a #1 guard at the sides and back. I told her that if she thought something would look good she could go for it. She sounded excited and said "Cool!" I could not have been more pleased with the result and the fading technique she used on my back of my head/neck. I will be back.
Hit and miss depending on who you get.
This is absolutely the worst shop ever. Huge sign " discount " at door and they charge regular price lol , what a joke. Staff knowledge absolutely horrible. There is literally no service there. They put in in front of mirror and play hockey on TV so u can't see what they do. There is no fine touch There, like hot wet towel to wipe your face after , they just blow your hair in 30 min and literally kick u out. But I guess for majority of truck drivers thay seem ok. You guys need to learn what good barber shop is all about. I feel extremely sorry for people as there is literally no other option at that area. One more thing is smelled awful inside , no idea what that was but it was horrible. Never again
I've been coming here for 3 years always book on the website . Today I did the same when I showed up 5 mins before my appt the receptionist says she can't see my booking, then she says the app hasn't been working but I didn't use app? All she could say is sorry and have a good day after I drove 20 mins. Maybe hire adults who have a a sense of people's time...
Always a great experience and amazing staff
Personal favorite barber shop
Went in at 6 on a Friday, 3 hours before they close, and they say they aren’t taking anymore people as they are all booked up. Empty up front and three employess standing at the counter. The sign in system is a joke. Used to go here, not anymore.
Awsome hair tattoos great costumer service I have been to 3 different locations in Alberta Love It
I’ve been a client of Tommy Guns for years and have always had a great experience. They offer a wonderful selection of services and products and the team is welcoming and friendly.
They gave both my boys great haircuts. We registered in advance so we had no wait. Covid precautions were in place including guidance on where customers need to stand, plexiglass partitions between the chairs, the fridge access and games were shut down, cleaning protocols between customers and all staff wore masks.
The beautiful ladies make you feel special, it’s a cut above the rest and just a simple haircut from them feels like you’re being pampered. Definitely my top choice and would highly recommend.
Good job! Very clean
Great place. Much appreciated. Thanks team
Really friendly staff seemed to no what they wher doin.Great haircut thx
Great with long and short hair with both my kids!
Never been but heard its great
Amber is a gem and a certified beautician in my books , highly recommend stopping by to see her????♂️????♂️????????????????????????????
Staff was very professional and curtious and the whole experience was very nice.
Went there several times but it is always full.
Elygine did my haircut and shampoo, was amazing and definitely coming back to get my haircut done from her next time.
Great place thanks for everything
Great service
Great cut and professional, plus it was my 11th cut and was free, thanks Tommy Guns
My son and I had the best experience at this shop today. All associates were kind, professional and very easy to get along with. They did a great job at doing a fade on my sons hair and they also did great at putting highlight in his hair, which was the first time he has ever gotten it dyed. While I was waiting for the hair color to sit I had asked if I could get my hair trimmed and they did not have an issue with that at all as they were not overly busy. I was SO impressed with all staff, how positive the atmosphere was and how clean they keep it in there. I want to congratulate all of you who worked there today and just want to say keep it up! You all will go far doing what you’re doing!
Very good fast and friendly service.
My son got his hair cut and a shave and it was not only was fast but was a nice hair cut .
Super friendly staff! Receptionist rocks! Shelley is so good!
It’s my go to spot for a cut. Always know it going to be quality and a good experience. Daniel and Nick are artists at what they do, best haircuts I have ever had, very precise and prefect! I always try and make it to this place, but when I’m out of town I still look for Tommy Guns.
I have mixed feelings about this location... I've had negative experiences before which were corrected, and since then everything has been ok, nothing special. Some of the stylists don't seem to take the time to make sure they do a good job. Last couple times I have made it out to my car or back home and noticed they missed a bunch of long hairs on the back of my head. I was also unimpressed when I called june 7th at about 7pm and was told they were totally booked up for the evening even though online it only said about 25 minute wait. I didn't bother to put my name down because I didn't want to be turned away at the door.
Best place if you are a man and want to cut your hair or have a boy and want his hair cut. Fast service, very friendly staff. Plus, as it is in the shopping mall, no problems on deciding where to wait for your turn, you can go shopping and do not worry, they will send you the SMS 10 minutes prior to your haircut. And you can register online. Oh, almost forgot about the haircut card, collect the stamps and the 11th one will be for free.
I had an excellent experience here getting a cut. Everyone was extremely nice, and my hair cut was top notch. Price is very reasonable and I would highly recommend for anyone who is looking. I will absolutely be coming back!
Oh my, I felt so pampered. Kind of pricey but I had a wonderful experience none the less.
Angie gives a great cut and she’s fun to chat with. The staff is always friendly and the atmosphere’s welcoming. You can’t beat the price for the quality of service.
I found the booking application and reminder system still needs work. I received a reminder saying it was time for my appointment 10 minutes ago even though it wasn't for another 15 minutes. Very confusing.
Always a perfect haircut and head massage
Deep philosophical conversations arise on how best to cut my hair whenever I get my hair cut here because they give a ????
Great work done by an amazing professional Will be going back when needed
Had the same barber twice in stonebridge it was miserable both times. When told what kind of hair cut I wanted I was givin attitude and told she can’t do it and ended up going with whatever she wanted to do both times. She made me fee uncomfortable for asking what I wanted, I had to get it salvaged after walking out both times 10/10 would not recommend anyone who lands the hairdresser I got. Can’t speak for all other chairs
Awesome
Always great service and haircuts. Won't go anywhere else. Have made that mistake in the past... Can't say enough good things about this place Just had a very relaxing lunch break there getting a haircut and a beard trim. Highly recommend Ashley.
Great experience and cut for a nervous 3 year old! And he got to play a game before he left!
5 star service...good for all ages
Very friendly staff and a great job at cutting my grandson’s hair
BAD BAD JUST BAD, go to a real barbers for a good haircut.... downtown oshawa called brunos barbers on bond he fixed my haircut from this dump.
Totally disappointed this place look like Asian nail salon. Poor service. Not professional. Where is the old stuff. the place looks nice but the new people working there not professional that all. My son haircut was bad.
Minyan was really good! I am very happy with my haircut and will definitely be coming back!
Stopped in for my first time on Monday for a cut and was greeted right away even though the place busy and seated quickly. The young lady (can't recall her name) did an amazing job and listened to exactly what I wanted and went above and beyond my expectations. I will definitely be back thanks for the exception service and great experience.
Cuts are awesome. A little expensive but worth it
Great place to get a hair cut
Very unimpressed, showed up 30 minutes after opening on a Sunday and walked inside to only 1 family in the waiting area. I was told it was a 45 minute wait with a list of names on the screen of people who were not even there and that they would not be able to see my 4 year old any sooner. Very poor system and poor service for parents with kids.
I've had a great experience everytime I have visited this location. The service is always friendly and professional. Even though I've had a different stylist each time, the haircut I have received has always been exactly what I have asked for. In fact, there have been a few times where the stylist has given their own recommendations. They are not being pushy about it but rather just offering suggestions that they feel would compliment what I'm already asking for. And so far I have not been disappointed. These are a few highlighted points I've noted from my last few visits: •I am always offered a beverage before and after my service. •The decor and atmosphere is very modern and clean but also very familiar and inviting at the same time. •The shampoo and head massage is a nice blend of being both soft and soothing but also forceful and tension-relieving ; a perfect way to end a tough day. •The tv monitors are not as audacious as other barber shops I've been too and are discreetly hidden within the mirrors to add to the contemporary look. As I've said this is a great location that I'm confident will continue to have my business.
Get Jenn to do your hair she's the best
The best exercise everi had best hair cut ever if you ever need a haircut see Victoria she is a dose a good haircut
How about you don't send spam text messages to phone numbers that you have no permission to text.
Good place to get the kids haircut.
It was a decent experience and all they hair dresser was very nice but I think she missed a little detail and her fading was done pretty pourly. The line on the my head is pretty gnarly.
I am very impressed with tommy guns they do really good job thank you very much
I have gotten my 6yo sons hair cut at this location a few times and they do amazing with him every single time. I enjoy it, he enjoys it and its super affordable. Love Tommy gunz!!
Great, prompt and thorough service. New ownership is noticeable.
Shelby was great, again. She always makes sure that I have the best experience and she’s one of the reasons I keep coming back.
4 hr wait for a hair cut...
I don’t trust many people with my hair but I went to tommy gunns and never been happier will be going back for every one of my future hair cuts! +10 stars!
Easily the worst barber experience I've ever had. This Tommy Gunn's is basically the barbershop equivalent of a Guy Fieri restaurant: all flash and no substance. My stylist (who was also the manager?) did not appear to know what she was doing. Spend your money elsewhere.
Excellent service. Stephanie was very thorough. Great hair cut.
The lady that did my cut was awesome and went above and beyond very happy with the service and outcome
Great staff and great cuts
My hairdressee did an amazing job! I am not as familiar with the proper shaping of hair, and and let her make a call on what best shape would suit me. She did a terrific job and the hot shave after was second to none! I was very impressed and thankful!
Good haircut
The staff are very friendly, efficient and professional. I highly recommend booking with Tommy Guns in the Pine Centre Mall!
Nice online registration system, get in line virtually and show up when it’s time. Straight forward and well done.
The best
Got the little guys hair done here kind people only down side is you cant make an appointment ahead of time which results in a bit of a wait but will still be returning I geuss it adds to the experiance????♂️
Great staff and service. I've never had a bad haircut here, staff is super friendly. The head massage with the haircut is a fantastic perk
They are always consistent and do an amazing job. I’m always happy when I leave and this is the only place I go for my cut and beard
Excellent. Rene did a great job. I strongly recommend
I had a great experience with Helen. She is very skillful and experienced knowing that she worked at the David’s Salon in the Philippines. I was happy with my haircut and discussed a plan for my hair. She’s very professional and highly recommeded.
Quality
Tiffany is amazing! So professional and meticulous… but even better, she is so friendly and kind!
Always a great experience. Friendly, helpful staff. Always able to come up with great ideas for a new style. The hot shaves are a great experience.
Randy is awesome! Great staff and awesome cut.
Excellent service from Murina.
Great service and fantastic staff!
I really recommend tommy Guns! my first experience was really good. People was beyond nice and i really dont want to go anywhere else for a cut
UPDATE: from 2 to 3 stars. I had a decent cut recently (I won't say from who - just in case). I got an email (unsolicited) after my last update, I didn't respond. Mysteriously, my app quit working shortly after, even after reinstall. No need to send another email. 4 stars to 2 stars. Since writing this, ________ hasn't been in. Hopefully my inclusion of her name, didn't cause jelousy. I have redacted her name in hopes that she will be back. I hope she comes back, so far I've only had mediocre hair cuts. So far I have tried 4 or 5 barbers??? And none of them has come close to ________'s precision or care. I don't need conversation, I'm looking for a good hair cut. I now keep a list of those who have disappointed me. If I get through all of the staff before _______ comes back, then my review will be updated to one star and I will go elsewhere. ORIGINAL REVIEW: Tough to rate this barbershop. I have difficult hair to cut. I have had a mix of good and bad cuts, but now that I see _________ my cuts are always good. The Tommy guns app is terrible, it can't seem to accurately estimate appointment times. Seems as though I'm either too early, or someone was just put in front of me. The app is the best way to see if your barber is available. My rating is for my cuts (recent) not the app or the process (they're more like 2-3 stars).
Good haircuts
Good service
always cone here for a hair cut...pleasant staff and good cuts
I came in a couple of days ago for a hair cut. I had never went to a barber before but moving in to a place down the street I thought I thought I would give it a try. So I called to make a appointment and came in a hour later. I liked the atmosphere and the cut so when I went to pay asked where the tip choice was on the debit machine to the little blond girl working the till she said she had "accidentally" already put it in and that "it was good I didn't just pay" after she fixed it the bill went from $63 to $33. She tipped herself almost 100% of the cost. I liked the hair cut so I put the $30 tip back in but I will never be coming back, trying to steal from me even if I was willing to pay that much is unacceptable.
Tessa is the bomb, or you know the bees knees. I've followed Tessa all over town as my hair stylist. The services here at tommy guns are also really great! They always make me want to come back!
Best barbershop shop out there!! LUV it!!
I’ve been coming here for almost 4 years. I won’t go anywhere else.. From the hair cuts to the hot shaves... this is the place to go. My cut today was done by Natasha and I couldn’t be happier with the experience. See ya again in a few weeks!
Always go here
Really good haircut, Aty is excellent
Actually I didn't try them for a cut - I asked about a product I use one other time and they didn't carry it ... I just walked on and then sent a review about someone else and was too quick to notice that I sent one to them before I knew it ... I'll give them the benefit of the doubt 5 Star ... but I will have to try them and give them my honest review ... I'm not trendy ... more classic ... not many around that know how to do that any more ... so stay tuned until I give them first shot at it!
Hair dresser cut hair to specifications and was very diligent about any additional missed hairs after wash and dry. I opted for a clean cut this time and was very pleased with experience. As always the included head and neck massage were great and made me feel relaxed.
Tommy guns was the place to go but not anymore, seems like everyone got “ laid off” and replaced. Won’t be returning as the environment and talent is no longer there. Just not at all what it used to be.
Having the service and skills from Cat and her care and attention to detail was amazing! She was fixing a previous terrible haircut from another barber from a different town Thank you Cat !
Staff is great and excellent at what they do. Pricing for a haircut and a beard trim is decent as well.
My son and I come in to get our haircuts twice a month. Agnes does an amazing job on my hair and I make sure to keep coming back to her. I would highly recommend this place to anyone!!????????????
Absolutely fantastic service! Loved the cut they gave me, and the product they used was great as well!
A very attentive barber who knew her craft and took her time in getting both my haircut and shave just right.
Came for a walk in cut for my son. Probably the best haircut my son has ever had but our stylist wasn’t very friendly. She didn’t say hello, strike up convo with either of us - a tad uncomfortable.
good service and the girls are gorgeous
Great service but a little pricey
I'm new in town and was looking for woman's hair cut, unfortunately most of the hair salons are closed on Monday and got from Google search Tommy Gun's Barbershop's phon number. Fortunately they were open and I'm so glad that took a chance and went there. I've got fast, friendly and professional service. My husband really likes my new hairstyle and I'm very happy ????. I suggest everyone to go there and get cool haircut.
On time, Kelly very friendly and professional
A great hair cut every time you go. Thank you..
Great service, prompt and awesome people
Very bad haircut. I will not be returning. ..... It's not the style, it was just a bad job. I fixed it by cutting all my hair off....
Awesome place.... I used to go here before I moved from the Lower Mainland. Glad I stopped by on my visit... Great job
Friendly and great service. Lovely atmosphere
Excellent Service and Excellent hair cut. The staff are very friendly. I recommend this shop to all of my friends and all of them loved it and go back every couple of weeks!
Best place in Edmonton to get your hair cut. Great experience every time I go there.
Awesome service, I was able to book last minute, all the staff were super friendly, got an awesome haircut from Atifa, thanks and will surely come again ????
Great customer service ???? and it was my birthday ???? so it was free Kudos ????
I love this place. The staff are always so nice and the atmosphere of the place is very welcoming.
Great clean little shop. Every chair was filled when I arrived and fully staffed.
I have been getting my haircut here for awhile now and usually always pay the same, I mean you have to enter in all your info before you get a cut meaning they should have a record of your past visits. Right? Anyways I get a buzz on the sides and dont mind Paying the buzz price, but I was charged a full haircut for only the sides being buzzed. To top it off my pop exploded when I opened it. I will not be going back to a tommy guns because I dont like being taken advantage of.
Very good 10/10 I was discouraged last few Time getting my hair cut. I wasn't sure if Tommy guns was going to step up. This one was best I've had in years. I hope I kept name of person who cut it. Had I known such a good cut I would have tipped more. Looks great today. Thankyou. I'll be back now.
This place used to be great. A lot of the employees have changed and I miss my old stylist. Been there twice now and never get the haircut I want. Back in the day great work, now not so much
Good when you can get in, but they NEED to hire more staff. The wait times are silly, and they frequently book out way too early in the day. I'm running about 20-30% success rate on being able to get a hair cut. They offer services (straight razor shaves) that only a couple employees can do, and that makes it even more of a gamble on trying to get it done. And that's phoning in in advance.
I was just in yesterday and got a hair cut which they did with flying colours. They were all very nice and very professional. They set me up with some hair products and even some free swag. I will defiantly be coming back.
Honestly this location is the only one I will ever go to in Grande Prairie. Shelby is probably the best hairdresser I have ever had. I can't say too much or she'll be to busy for me to get in to see her.
The staff are always kind and hard working and always provide me with a quality hair cut with quick turn around time. The app has made making time for cuts a lot easier to fit into a busy schedule.
My husband travels from Merritt every few weeks for his tommy guns haircuts, which have always been amazing! Until today, an Asian lady sliced his hair and completely screwed up his look. Poor guy will probably never go back...beware of Asian hair chopper
Good
Good fast but no one talk as they where cutting
My 4 year old son loves getting his hair cut here! Yesterday was about his 6th visit. The staff is amazing- very friendly and welcoming. Ahmad did a perfect job giving him the cutest little gentleman haircut once again. Ahmad welcomes my son’s chatty nature and makes him feel completely at ease. Thanks for another great experience!! ~William’s Mom Rachel ⭐️⭐️⭐️⭐️⭐️
I was in and had my haircut done by Courtney and wouldn't go anywhere else. She made my visit fun aswell as comfortable. Fair price for a great cut!
My only place for a hsircut
Descent haircut.definetly some do better massages than others.
Amazing hair stylists
The girls there are awesome I never had a temple massage with shampooing before it was nice and relaxing and doesn't hurt that they are all beautiful there guys best in town ????...
Verry friendly hair dresser absolute professionall will defenetly continue to go ther and no where else Hope she out lives me so I dont have to again look for another hairdresser
We showed up at our scheduled time and they let some other guy go before us and took way too long for our haircuts to get done! Wont be going there again, id understand if we were walk in but we were a pre-scheduled visit!!
Great place for men
Been going here since it opened. Booked a head shave and face shave . Was told that the stylist was done at 5 but that she would do both services. After waiting 45 minutes finally was called and then informed that a she would only be able to do only one of the services. Maybe they shouldshould more on adults and less on kids which seems to be the bulk of their clientele
The brown haired lady at the front counter was incredible. She had a big smile on her face and seemed like she loves working there. Angela the barber did an amazing job on my hair. Quick and effective! Those two people made my experience one to remember! Plan on coming back as long as I still have hair to cut!
Great experience. Took the kids. No wait, good haircuts, great location.
All the people here are amazing! Its the only place that my son will get his hair cut.
I have been bringing my son to Tommy Gun’s Barber Shop for a few years now, and every time we never leave disappointed! My son always walks out feeling so confident and fresh, and it’s honestly because of the GREAT barbers and staff! They are super friendly, kind and patient. When I first started bringing my son to Tommy Gun’s he was 3 going on 4 years old, he is now 6. Over the years, they’ve worked out his fear of the loud buzzers, have given him what he calls “cool designs”. Just over all AMAZING barbers, and a great shop! 10/10 recommendation.
Atmosphere, Staff and Quality are all what you expect from a high-end place
Great looking place, skilled stylists. They didn't rush and did a great job. A little expensive but if you want a fancy new cut, and done right, this is the place.
If I could give negative stars I would! Recently I got a haircut and beard trim as I wanted a clean look for Christmas. I ended up with a bowl cut and a beard that looked like it went through a cheese grater. It was so bad that I had to wear a hat at work which got me in trouble and had to go to a hair salon to fix it before I had to be at my families Christmas dinner (I wasn't about to bring back the bowl cut hair style). As soon as I went to the salon I was surrounded by hair dressers examining the horrid hair cut and beard. It was so bad that they had to cut off about a years length of hair just to fix what one of your employees did. All I wanted was a tapered beard and to fix the back up. Not look like Kim jong un!!
I like that place
Not sure who my barber was he didn't say his name or the receptionist didn't either. But whoever he was did an amazing job on my hair! I literally had 0 references to give him and he kond of just ran with it! And it seemed like he had a fun time playing with it too. Highly reccomend and would defs go again hopefully see the same barber because he did great!
Great place, great haircut. I was having a bad day, then Stephanie’s cheery attitude changed my whole day around. Very friendly people!
Service is great and friendly.
Great hair cut from Oksana ????
Emma is the best, great service, clean store, I’ll be back!
Courtney is amazing. She has a client for life. I have difficult hair and she just knew what to do. I am so happy. Thank you Courtney!
Lewis is the best! Love this place!
Avery did a great job with attention to detail
This is my go-to spot and Laura is my go-to barber. Always great service. Highly recommend!
Leandro did a class job on my haircut. 10/10
Great service. And a amazing hair cut Loved the scalp massage
Wonderful staff polite people. Always shall greet you in a manner as if we where in a more simpler time.
They always do a good job
Got all 4 of us in pretty quick and we had good hair cuts.
The hot shave with steamed towel service was the most pleasant and I have been to many barber shops before. This one is my favorite.
It was the first time I have gone there and will definitely go back.
Good quick service
Staff is well trained and has never disappointed. They provide water/juice when you walk in. Great service
Trinity was amazing. She was nice and funny and very accommodating. She fixed my hair after another barbershop in the vicinity messed it up. I’ll definitely go back to her.
Awesome service.
I’m sorry to say that I would not go back for another hair cut. It did not seem to bad once he had finished and put a bunch of product in my hair (which I did not want) I think this was to hide the fact his barbering skills were not that great. I think more training is definitely required for some staff members. I had to get the scissors out myself when I got home to finish off the job. Very disappointed with the Tommy Guns Experiance in Nanaimo, maybe other stores have skilled Barbers. I truly believe a trainee in a blue rinse perm hair salon could have done a better job. If you can convince me that the skill set has improved in the store over the next few months then maybe I could be convinced to risk one more visit in the future.
NEIL GIVE THE BEST FADES NO CAP
Excellent hair dressers, would be 4 out of 5 if they brought all there regular regular operations back . For example scalp massage and wat not .
Great cut
Great haircut, friendly and courteous staff.
10/10 Ali's killin' it
I take my Son here for his haircuts on a regular basis. Grandview Heights location. Always friendly. I use the points card they gave me and it's now full, so his next service is free. Yep free! He always likes his haircut. They are skilled and always cut it exactly how he wants it because being 16, he likes to change his style often. Love his latest look. It's so current and on point.
I literally wrnt there for the 2nd time the guy charged me over the acfual haircut price, stated he added the $5 tip to make sure I tipped. I don't mind tipping but that is somsthing that is under my will' not the rep's will. The service is good but way to dramatic people and please please I can assure you the company is better than what the employees are. Way toooooooo sketchy and creepy.
Lauren is awesome!
Booked a haircut with Lily for a 45 minutes wait time. Its been 75 minutes. Still waiting upstairs.... Will never come back here. Garbage. Update: Lily was phenomenal. She gets 5 stars. As for Tommy Gun's and the horrible disconnect between the apparent wait time and your actual wait time is absurd! They still get one star.
Top quality service, shiny and clean, friendly staff, haircuts come with a complimentary can of soda. Lots of hair products available. Long wait times, try to go early.
I gave two stars because I have received at least one haircut here that I have been happy with. My main issue with this "barber shop" is the lack of consistent quality, inability to follow directions and general low standards -in my opinion. At $32 for a standard haircut I guess I just expect more. My recommendation to management would be to more carefully vet the staff you bring in. Your customers time is valuable. My job as a customer should not be to explain every detail of how to cut my hair, or my kids hair. I expect professionalism and experience and I expect to see that in the mirror when the cut is complete. The fact is I would rather live a few weeks with a bad haircut and simply not return to your business rather then spend an extra half an hour having a back and forth with your stylist. I've had my last bad experience at your shop and will not be returning.
Great haircut
Wow what a place so much there and my friend from neepawa that used to have many tables there sure does miss it
Excellent service. Always satisfied with the end result. First place my son would allow to cut his hair. That says alot.
Went in for a clean cut and a hot shave, and everything was fantastic! Very accommodating to me and super friendly! Will absolutely be back!
Love the haircut I got today. Also got my beard trimmed up. Thank you I will be back next time I need a cut.
They are great here would recommend them to anyone.
Thanks so much for a great cut! I had Val, she was so nice and is incredibly talented! She trained in the UK for god sakes!! I will definitely be back and will definitely request her again! Till next time, Brandon
If I could give it no stars I would. I booked a spot through the app. Arrived early, receptionist told me to come back in 20min for my appointment. We went back in the 20mins and the reception says I am sorry it looks like we won't be able to cut your son's hair as we still take walk ins as well. I just spent 2 hours at a mall with a 5 year old who is tired grumpy, only for her to tell me they can't cut my son's hair. Like wow!!!!!! Never ever recommending this place to anyone. Ever again................Oh and I live in Langford, so thanks for wasting my time. My advice get a new receptionist. Complete waste of valuable time. NEVER AGAIN. PATHETIC
Really great hear cut. I was amazed with the fade.
Covid 19 protocols were in place and the stylist did a great job on my cut and shave.
Great service!!!
Took my 2 year old son here for a hair cut. The stylist he had was very friendly, quick and patient. We are going to be returning for the next one!
I have been taking my son who just tuned 12 for a couple years now and he loves it. He gets a great trendy cut, and he loves the atmosphere.
I called them for an appointment, first they did not pick the call then on second call i was asking them about today's appointment and the lady simply said "we are sold out today and thank you bbye." She did not ask me about tomorrow.
I have had two great experiences at Tommy Gun's, I have had a cut and 2 straight razor shaves. Staff are very nice, the shop itself is full of cool stuff, there's an arcade machine, a technology bar and drink service, which are all closed due to Covid right now, but will be back. Chairs are very comfortable, and the shaves are so relaxing, with oils and hot and cold towels. I normally have sensitive skin on my neck, but when I get shaves done here, I never have an issue. Highly recommend.
Excellent service. You couldn't have a better receptionist than Vicki or a better haircutter than Elygine. Highly recommended.
Good service, easy-to-use app to book appointment.
Great staff. Good stylists.
It's okay. Not great, but not terrible either.
Great prices and amazing barbers. Good people to talk to while getting trimmed.
So annoyed I explained that my son was particular about his hair. Asked her to fade the sides and follow the existing cut, shave line etc. She basically shaved the sides and left a patch on top. My son is so upset and rightfully so it will takes months and months to grow out. Never trust them with your kids hair do unless you are prepared to be dissappointed!
Had a haircut by Malu about two weeks ago. This is usually when my hair starts getting messy and the cow-lick comes back. It still looks great! I’m so happy with this hair cut. So rare that I’d think to comment. So many reviews are negative; however, we don’t hear enough of the positive. Definitely like the work she does here.
The haircuts are stellar, but the prices are on the high side
Great service
This is not a child friendly barbershop. The staff are impatient and unkind when children are uncomfortable having their hair cut. We won't be back.
All around great job
I work at this barber shop very unprofessional. I was bullied by Noel all caus i was ask to go to BC for training. The owner very unprofessional if things dont go his way he like to use words like ( ok DUDE.... or leaves msg on you phone saying ok TUFF GUY ) no class if you as me. I would never recommend anyone to work there.
Good place to get your haircut staff are really friendly
Agnes is awesome, great haircuts and super friendly!
Great experience and great cut! I will be going again for all my future haircuts!
Great service.
Great haircuts for my kids ! Very friendly and talented barbers!
Awesome staff.
Great service at all times, a great opportunity to relax every couple of weeks. Love the ability to book online and get an idea of wait times.
I have never left Tommy Guns with a bad haircut. The front staff are friendly and inviting and the barbers do a great job.
My four-year-old son loves this place he always gets the nicest haircuts
Go see Jayesh! I won't see anyone else definitely the best barber in Brandon!
The service was great for the two minutes we were in there to get my 21 month old sons fringe trimmed that cost us $25. We wont be going back at that price that's for sure.
Really good haircut... but a little pricy
I bring my sons here for haircuts. It’s their favourite place for a haircut. The staff are all polite, friendly, and professional. A kid’s cut is a good price. There are a lot of good men’s products available at the shop as well. Definitely recommend Tommy Gun’s.
Beautiful shop. Boys loved the arcade games. Atty (maybe spelled this wrong) did the boys hair (5&6) did a great job. We will be back for sure.
The atmosphere is very friendly and welcoming. The stylists are very passionate about what they do. It's possible several of them are mentally unstable but that is a large part of the charm. I wouldn't change a thing. I have been a customer of Tommy Guns for many years and have never been disappointed with a cut.
Sandi gave me a great haircut and beard trim.She was really friend and nice
First time, very good! Thank you so much!
I normally get a great haircut here but I just went in and had Helen as my hairdresser. After telling her to take about a quarter inch off and her nodding profusely at me that she understood, she proceeded to aggressively shave the back of my head basically clean. Now I look ridiculous because she couldn't be bothered to ask for clarification if she didn't understand my request. Terrible. Will never go there again now and I feel bad for the people who get their hair butchered by her.
Great haircut and always able to get in when I . Need to Staff are friendly welcoming and capable
Very nice people. Area is clean and super inviting. Styles are acceptable for the average request. However, If you're looking for a proper male hair fade, then avoid at all costs. Do yourself a favour and go to your local male-run barber. Also, for single blade shaving, avoid at all costs. They do a great job at making you feel very very very comfortable using this hot towel technique of theirs. However when it comes to shaving they are not good. You will never get a straight line. It will always be edgy. You can always tell who is good and comfortable at using the single blade. You can find that their hands are shaky and super slow – which points out that their discomfort and inexperience and using this technique All in all, if you are looking for a regular haircut, this can be the perfect place for you. If you are looking for that slick fade or that super nice single blade shave, then do not go there at all. You will be super disappointed if you go there for that reason. My suggestion for a fade and single blade shaving would be to go to your locally owned barbershop that is run by males who are of specific cultural backgrounds. In my experience, the following have been great at this (although I'm sure there would be others): arabs (especially Palestinians, Lebanese), young Italian guys, Turkish, those from the Caribbean, some from mainland Spain, etc... in my experience as well, the following geographical cultures have not been good at fade shaving and single blade use: east and Southeast Asia, Most Europe, Africans... no racial slurs intended, Just personal observations. For example, I wouldn't go to a Chinese-Owened shawarma/donair shop or they Somali owned sushi bar or A Lebanese owned rice and noodle shop or Colombian owned felafel shop etc....
Got the best haircut I've gotten since moving to the Vancouver area and my hairdresser Tamara was skilled and also a delight to converse with. For a decent price, you get excellent full service. I will definitely be returning!
Great service and atmosphere! Only place in town worth your time and money!
I rarely ask for the same stylist twice. I was very happy with the service I received from Kora the first time she helped me and the second experience was just as great. Highly recommend.
Mariah’s attitude and customer service sucks. I wouldn’t go back.
Very friendly staff and always a good cut
Been going to Tommys for 4/5 years. Regardless of location, they have always provided fantastic and consistent service. Great environment to be in, all staff are super accommodating an friendly. ????
Had my first haircut with Don today. Quality and great service from him, haircut/style is exactly the same as the picture showed to him. He trimmed and styled my beard as well. Will go look for him again! Highly recommend to see Don for your next appointment.
Way over priced
Really poor haircuts, had to inform the staff that my sideburns need to be blended into my beard and hair because both areas were shorter than what she had left. Just left there and yeah the staff are nice but this is not a barbers.
They say they don't make appointments that you just have to call 1 or 2 hours before you go but they never tell you that you just have 5 min to show up or you lose you turn
Skill, time and professional. Definitely return for future hair cuts.
Consistently good service. My boys love getting a fresh cut here ????
Very friendly and professional staff.
I've gone to this place three times now, and each time I go I definitely wonder about the quality. One of the staff members has has pointed out to me you that don't need any certificate or schooling to be a barber here. Well, last night on June 20, 2018 I had a barber at this location shave a huge bald spot in the side of my head. It was bad! I wanted a three on the side, that she turned into a 1, and after consulting with another barber suggested I should go with a 0 fade (bald). I got a free haircut in the end... but now have to deal with a bald spot in the side of my head. As a full-time business professional this was and still is the talk around the watercooler for sure. Conclusion : You can definitely bring your kids here for an overpriced crappy haircut, but (lifehack) much cheaper to just put a bowl on their heads and DIY. (lifehack #2) If you are a professional or adult do not risk it... wow Tommygun redemption opportunity: A significant amount of free product any maybe I'll someday edit this review or come back.
I've been coming here for a while now to get my haircuts and I have had a few of the ladies perform the services. Typically they do a wonderful job although I do tend to have to wait from time to time. Even though you try to use the online service it doesn't quite work as well as it probably should.
Awsome hair cut and beard trim.love the service
Pricey but the kids love free snacks, video games and tvs in the mirrors.
Nice place
Deseray cut my son's(Mase) hair yesterday. She did a fantastic job! He loves it. We will definitely be back to see her again.
Always a quick and personal process very professional yet not intimidating.
Awesome place, a little on the pricy side, but it was kinda like a man spa, the women were excellent, cheery, talkative, and I got a really great hair cut. I'll be back, they also have straight razor shaves :) good job girls keep up the good work
So I went to go get a haircut here and I have to say It was one of the best haircuts I have ever had, Eucheria did a very good job and she knew what she was doing and focused on every detail which I loved! Thank you very much I'll definitely be coming back :)
Got my haircut from Ashley, she is awesome, had a great haircut!
I’ve been aTg customer here in Vernon for almost 1 year now. Ashley is fantastic, always pleasant and gives me a great haircut. I am a loyal customer because of her.
Had a great experience as usual during my last cut. Everyone is super nice and Jenna was a pleasure as well. A great cut and an even better scalp massage ????????
Told it would be a 50 minute wait. Took over and hour. After they called to tell me they could take me I get to the counter only one standing there pretty much ignored while at least 2 ppl are cashed out before I am even acknowledged. Then when I am acknowledged I am asked to wait more. A couple of employees are aimlessly walking around the shop chatting, ten more minutes go by so I left. The first time I went back the experience and the cut was ok, not great but ok so I went back a second time. The second time the cust was what I wanted. Cut too short so because she was constantly making corrections to even it out. I though I would give them another chance because the 1st time was ok. But after today and the last time for a over priced hair cut. I wont be back.
Harley is a great barber, highly recommend.
Cut the boys hair looks good for a trip always does also they seem to make my grey disappear haha great place great service
I took my 6 and 8yo boys to Tommy Finn’s and they LOVED it! They couldn’t stop talking about the shampoo that smelled like candy and the TV screen embedded in the mirror so they could watch YTV! Lol They literally cannot wait for their next appointment
I felt uncomforble to point it out but my haircut was pretty horrible, i had asked for a fade ended up with one side buzzed off and the other half crooked and not faded at all. I also had asked for a hard part line on the side of my head but got an almost 2 inch wide line shaved almost bald that doesent match the rest of my hair and just looks really weird. Worst haircut ever. I had walked to chatters to see if they could help it in any way but its so buzzed off it didnt really help.
Always get great service, friendly staff.
Horrible first experience. Lack of skill and workmanship within the craft. Asked for the blade shave hair dresser made it clear she didn’t want to. Lacked detail. Left my moustache scraggly and am going to finish up at my house. The atmosphere and environment was nice, good establishment just a horrible experience with the stylist. Very disappointed and probably will not return. Also going to go to a different place for a professional finish.
First time customer, great welcome and warm introduction. Hannah did a fantastic job with my hair. Would highly recommend to others. Thanks!
Amazing team there and highly skilled! Thank you!!
I checked in on the app. Drove over, walked in to the store and saw my name on the big tv as the next up with a 0-2min wait. Front desk lady told me the app doesn’t work and the big screen also doesn’t work and my wait time is actually 45min. Dont use the app, their technology does not work and it will just waste your time. Just call in.
The experience was reallly wonderful! Hair dresser I guess her name is Hannah was really very nice and professional! Would really like to visit again and recommend it to my friends and known people too !! Thanks
This is the best barber shop I've ever been to. Consistently fantastic!
This is the 3rd time I brought my toddler! They are so wonderful to us at Tommy Guns! This last time he had a big freak out ( close to nap time). They handled him so well and really pulled out all the stops and tricks to get his hair done. The hair stylist even sang along with the songs he likes. They are aces!!!! Thank you!!!!
Jess Young is the best. My son loves her so much he won’t let anyone else touch his hair.
Rude staff, terrible service, they’ll never get another nickel from me. Ever. Go anywhere else.
Great service
Great service
Great service very friendly one of best cuts iv had for a while
Our boys love getting their hair cut here. Always a great clean job and the ladies are very friendly. Covid measures are great too and we feel safe coming in. Our 6 year old loves it when they wash his hair for him lol it’s his favourite part.
No appointment made and still barely sat down before I was whisked into the cutting room. The only down side was the blow dry. I did not need the shaping. Probably should have just requested some product to shape my curls.
Fabulous staff especially Tanya
Amazing service :)
No respect for customers, very unprofessional. Not to mention they messed up my hair too many times even though I showed them pictures of the haircut I wanted. Feeling so frustrated after every haircut. I need to go to another place to fix it. Wait time is long even when you have already made an appointment. (~25 mins)
Finally a men's hair cut that is quality and fair price. The store is perfect for everything men's grooming and gift ideas. My store!
Horrible experience. Asked for 2 inches off the side and back and 1 inch off the top, they did exactly what I didn't want. The back of my hair was not even, the sideburns were points and the top of my hair is way to short then I asked for. I'm so embarrassed to go outside and show anyone my hair.
My first visit ever and Christina cut my hair and I am very happy. She did not rush and her handling of my hair with the scissors and clippers she was very gentle. Certainly going back to see Christina again. They say the first impression says a lot and well for me it says AMAZING. This place was also OK with that I cannot wear a mask and they respected my doctors letter and me completely.
I usually have a great experience every time I go to tommy guns but last night when I went in it was terrible. First of all it was over an hour wait for me and my son to get our hair cut. You would think that there would be a lot more staff on duty on a Friday night. Second of all after the wait my son went in for his cut. The lady that was cutting his hair didn't even seem to want to be there. After a little while she came out to the waiting room to get me to come look at his cut and there was a chunk out of the front of his hair and a bald spot behind his ear ( he later admitted to cutting his bangs) he had no idea how the bald spot got there and when asked about it the lady said " I don't know how that happened, he must have moved his head, but it only hair it will grow back." I know for a fact it was her fault as I saw her "clipper skills" on my own head after. what usually takes 30 to 40 minutes to get my fade done as most of the barbers that work at Tommy Guns take their time to make sure that they do the best job possible took about 10 minutes and was not at all a .5-2 fade. It was possibly one of the worst hair cutting experiences I have had. Again she brought up the fact that my son had cut his own hair and when I asked about the bald spot that wasn't there 15 minutes before she just laughed and said " well I don't know how it got there but it's hair it will grow back. I can say they she was rushing as it was getting close to closing time, but she seemed to be the only one as there were 2 other people having their cuts done that went in before me and my son and were still there when we left. I did end up paying for the cuts but it was definitely not worth the $56.00 that I was charged. I am very disappointed that we had this experience as we are both very particular about our hair cuts. I really don't know if I'll be back. I could have probably had a better cut at one of those $6.99/ cut places.
Great service, friendly staff, and awesome hair cuts! I've always had a great experience at this location, from all the staff, but especially Angie and Teagan! They always take the time to make sure that I get the hair cut I want, the products I need, and that I leave looking a whole lot better than how I came in! These people care about their clients, they're not just rushing you through, and that makes all the difference!
One of the worst hair experiences I've ever had. Brought a picture of what I wanted and had a conversation about what I wanted done and what I ended up with was comically different. The hair cut ended with the woman spending 15 minutes moving my hair around as if she's never seen hair before. My heart sinking as she cuts more and more off. Maybe these guys should spend less time on their gimmick and more time on training.
Excellent service from Eucheria. I received a full haircut & shave right down to the scalp. Eucheria was very professional , did an excellent job in a very short period of time. She was very friendly & courteous and I would definitely go see her the next time I get to town. Brian North Battleford
Very professional and experienced
The service and more importantly the haircut was excellent! Would highly recommend!
Friendly staff
I have been going to Mimi for 2-3 years. I would not change and highly recommend. Always makes you feel welcome, does an awesome job on haircuts and beard trims, and you always get complimentary drinks. A bit pricey but way worth it in my opinion. The products they sell are also all top quality.
Great place to get a cut in town. Friendly staff..
I called in to this location and the receptionist (asian lady) booked my appointment for 8:30pm. I show up at 8:25pm, and the receptionist tells me that they will not be able to honour my appointment because their previous appointments ran late. Then she tells me that they close at 9pm, so there is no chance I am getting my haircut today. I could not believe what I was hearing! How could you give out an appointment and then not honour it when the customer arrives!? Zero professionalism. TERRIBLE customer service! The receptionist showed no respect for my time. I am still furious thinking about the absolute lack of respect and professionalism showed by the receptionist. Never coming back to this place ever again.
Very professional stylist!
(Translated) Not the cheapest but very good service (Original) No el más económico pero muy bien servicio
I always love the hair wash and massage. This will make even your worst day go away.
Great atmosphere Great service! Sara is very good at what she does!
I got a really good haircut The lady that did it was awesome and she knew what I wanted I would highly recommend anybody to get a haircut at tommy guns
I got a really good haircut The lady that did it was awesome and she knew what I wanted I would highly recommend anybody to get a haircut at tommy guns
Amazing cut from the British guy:))
As per my usual visit they are always friendly ask what I would like done and take the time to make sure it is to my liking. The staff are polite and sociable.
Kyle took the time to get to know my son, had great suggestions, and did an excellent haircut! My 12 year old son said he enjoyed everything about the experience.
Best scalp massage ever and really the best hair cut too!
Easy to arrange times. Well organized and shop seems to run well. Stylist is great. Always pleasant and does a super job.
Went in for a long overdue cut. It was the first day of business after a long lockdown in ontario. My hair was a wreck, it looked horrible with my receding hairline. I'm very very happy with the time and care Mel took when cutting my hair. It didn't feel rushed and she did an outstanding job.
She gave my son exactly what he asked for. And it wasn’t the same hair cut all the other boys have either. It took skill to do. My son’s hair is not easy to cut, he has a lot of it, it’s thick and it’s is as straight as a pin, so any mistake is very unforgiving. She said I could stay to watch, but it trusted her fully.
Okay so i left a review a while ago after a bad beard trim but i went back to give em a second chance and the girl who cut my hair did a spectacular job on the beard and hair (probably the best job on my beard ive ever gotten) so im changing my review to five stars and ill just assume my previous experience was a one off bad day.
Poor quality products and services, and sub par customer service. Would not reccommend to anyone
So, THREE NEGATIVE experiences in a row for Bedford Tommy Guns, and I'm out. 1) it was three cuts ago, I checked in via app, so "next available" I sat for 45 mins as other people by-passed me with requests for specific staff. They apologized saying their system is updating. 2) two cuts ago, signed in via app and the choices include classic cut, only to learn that's $50 upon paying as it included razor work on the neck, which is free at most other shops. So basically a regular cut plus razor. 3) today, it's dead quiet, mid-day, mid-week, I did not check in via app (see above 2 & 3), asked if I could get a cut done within 30 mins and the front clerk and presumably her boyfriend laughed out loud like that is an insane request. If I had asked for a tire change I'd understand. Done and glad for it.
No offense to all the other great stylists but no one touches my hair but Talea! She's the absolute best. Not only is she highly skilled at what she does but she is very personable as well making for a great experience all around.
On time and no waiting with the app ! Sara did a great job!
The staff were exceptionally friendly considering how busy they were. My stylist was super easy to work with and she made me feel comfortable, like I was her first priority. She gave me a great cut and some good advice on keeping my hair healthy. As I am from the States it’s good to know that I can walk across the street for a good haircut when visiting family in Kitchener ON.
Good place for hair cut
Wow..what a great experience..highly recommend!
Friendly staff, reasonable price, and what you would expect for a good haircut.
Morgan was very polite, really easy to talk to, and gave a lot of tips for healthy hair. Not only that, but she is damn good at cutting hair.
Called to ask for an appointment with a certain stylist later on in the afternoon. Don't know why, but was told to call back later on to book! The Bourbon folks got me in on time and will probably look after me from now on.
I really enjoyed coming here! I was instantly comfortable. My hairdresser Ashlynn was amazing. She really made the experience a 100% better. We talked like good friends and that really helped the comfort level. She did an amazing job!! I didn't want to leave haha. I will definitely recommend and come back. Thank you!!
I have had maybe 10 cuts done at Edmonton South Common. A couple of them really good cuts where the stylist listens and really works hard to make one look good. The other few were just mediocre rush jobs and one very horrendous cut. I went to this place because I find it annoying to book haircut weeks in advance and hoped that this place could at least listen to what I wanted and give me average to decent haircuts. After the worst haircut of my life, one which the dresser didn't listen to a word of what I asked and proceeded to butcher my hair in about 7 minutes or less, I will have a hard time going back to this place. The atmosphere and staff are friendly and do make you feel comfortable. One can also receive good cuts here, but you can also receive the worst haircut of your life here as well. If you do go to this place be very selective on who you let cut your hair, as I learned the hard way. By selective, I mean not the middle aged blonde lady who seems over anxious to get you out of her chair after the first second you sit in the chair.
Good hair cut
Great attention to detail. Friendly staff Kim was amazing and knew what I wanted Very happy and definitely will return
I have been in here probably a dozen or more times now and had a great experience every time. The staff have always been friendly and welcoming. I use their convenient app to sign in and get a reminder text 10 mins before my appointment. It's not the cheapest hair cut in town but the full service treatment, and attention to detail they give you is absolutely worth every penny! I wouldn't go anywhere else!
A bit on the pricey side but consistent good service and great staff! Would give them more stars if they were reasonably priced!
Always a good experience but the prices keep Going up. May have to look for somewhere less expensive
Did a walk in shortly after opening. Staff was quick to accommodate and had a seat within a few minutes. Haircut was quick and done properly. Staff were friendly and place was clean.
Had haircut by Tanya. Her experience showed as results were better than expected. Friendly, efficient experience.
Great service , super friendly staff
I use to always go here, never again
Excellent on all levels. Ashely communicated well and cut it the way I excatly wanted. I will go back and have a cut again!
Went there this morning, and thought I would get my first barber shop shave - something I've always thought about getting done for the experience. Although it was fairly expensive, it was worth the price. The different oils and creams and lotions they used all smelled great and felt great. The multiple hot/cold towels were very nice as well. In the end, my fave felt the smoothest it ever has! Best way to relax after a long couple days.
Highly recommend ????
Today we took my 4 year old cousin and my 14 month old son and they had a wonderful experience. While all staff were welcoming, kind and professional Janis did my cousins cut and it turned out amazing and she made sure he was comfortable the whole time, he even let her wash his hair . Azan did my sons hair and I was worried with him being so young but she was kind and patient with him. Played with him allowed him to hold a comb which he LOVED. He didn't even shed a single tear. Both boys left looking great and both so happy. 100% recommend . My son will continue to get his hair cut here.
Went in for a cut and shave. All I over heard was the young women who are suppose to be professional barbers gossip and bash eachother and the people around them, not interested at all in cutting anyones hair, just interested in only what they wanted to talk about. Never asked how I wanted my hair cut. I had to instruct her on how to do it, she had to cut it three times and still screwed up my hair and beard. By far the absolute worst experience I have had in my life, especially since this is a professional overpriced franchise. Give me a break. Avoid this location and go somewhere else. If I could give them a Negative 5 Stars I Would!!! I won't respond to an automated response but I would like to talk the the district manager about how this store is run. They might want to re think about most of their employees as they act like unsupervised children
I always look forward to comming here. Staff is very nice and they do a outstanding job! I'll only come here for a haircut and shave!
Cristina (now Karina) , she always does the best job , best haircuts! I im really happy because I found her at Tommy Gun's, I was looking for her , where did my stylist go,?! don't change ur location , pls , anymore Thank you for the best service u provided for so many years!
Clean, friendly location. Easy parking. Lauren was amazing!
Great haircut, great service, Beautiful girls
Nice atmosphere, friendly staff, good haircut, just a little pricey.
Always do a great job of my Son's hair.
Great place. Wait time was worth it (as most good things are). It is a busy place but there are things to entertain you while you wait or they can call you just before your turn so you can run other errands. Had a fantastic shave and haircut from Ashley. Felt like a million bucks when I left! I live 1.5 hours away but will definitely make it part of every trip to Kelowna.
Very clean and safe environment. Angie is the best. I will bring my son Nunu
Great service. I like way they massage while washing your hair.
The staff are very friendly and kind, and the haircuts are pretty good too. A little pricey, and sometimes a haircut might take 40 minutes, but its mostly worth the time and money.
Clean washroom. Parking free. Family friendly. They listen to you what can the heart cuts do you want.clean you mustache.
Friendly and do a great job. Would recommend.
Quick and easy
Fantastic service by skilled professionals, in clean modern upbeat barbershop. Have had several trips to visit Derek for his Master Barber skills. My advice is TRY IT!!! Michael
Amazing job. Little pricey but well worth the money. Nice clean cut, shampoo, neck shave, overall very good job.
They close at 6pm on Sundays so I rushed in and arrived at 5:20 only to be told they are “all booked up” and closing early.
Absolutely the worst hair cut and style i have ever had in my life! Do not waste your time.
Love the girl that did my hair. Tanya I believe. So funny...and knows her stuff.
Megan A is amazing and the only person I’ll go to. Very personable and always such a joy to see her and have a rockin haircut!
I've gone here for quite some time now. Always thought it was great but that's recently changed. The past two times I've been in, including today, have not been great. The one thing I really look forward to is the scalp massage that's included. Past two times, I've had the same guy cut my hair and no scalp massage. I have no problem paying the extra bit but I might as well go back to my old hairdresser and pay the $23 instead. I expect what is advertised.
Regular customer. Cuts are great, beautiful and clean place; customer service takes care of you. Had an issue with trying to book in for a cut in the last hour before but was contacted by the store and they took matters into the situation. Hairdressers are great and really professional. If you haven't yet, then give it a try. I got hooked since the first cut!
Building is nice, staff are welcoming and professional, quality haircut, trim and scalp massage. Price is fair too
Always get great service here.
Good service and professional team, I recommend the cut and shave it’s like a spa day for your face.
I always love going to see Amber P. Her professionalism, attention to detail, and guaranteed customer satisfaction are the principle reasons why I choose Tommy Guns to get my hair cut. Been going to her for 7 years and have never been dissatisfied with the quality of work she provides!
I went there today and had Leandro cut my hair for the second time. He is a nice guy who certainly knows his stuff. I am super particular with how I like it done and he took the time to listen to me so he could do it properly and in a timely manner. Will be going back again next time I need a trim.
Never had a good haircut here. I’m not sure you’d call these girls “barbers” more like hipsters fresh out of school. If you wanna get your hair practiced on come here.
Nice staff
Been going here for awhile. It is very hit and miss. A couple of the girls are great but my most recent experience was lacking along with a few others. Between the indifferent conversation to half hearted effort and yanking on my neck when drying hair and dropping me back on sink because not paying attention I am overall unimpressed. I won't see her again and running out of chances. Getting a good haircut is easy for me. Getting a great one is a challenge here.
I absolutely LOVE this place. This is the only place I will bring my son. He is almost 3 And he has gotten all of his hair cuts done by Jessica Roberts and she is absolutely amazing. She gets his hair perfect every time and he adores her. (And he doesn’t always like women lol) He gets so excited when I tell him he is going to get his hair cut, especially knowing that when he is done he will always go with Jessica to get his treat :) I could go on forever about how much I love this place. Everyone there is amazing and so welcoming. I will be bringing my son there for years and years to come :)
Great service
Professional quality with friendly staff and open atmosphere.
Not too long to wait for drop-in, fast friendly service as always
Excellent service. Fantastic scalp massage.
Ahmad cut my hair, he did a great job while being extremely quick. Very happy with the service.
Love going to Tommy Guns! Staff is always very professional and super courteous. Wouldn’t go anywhere else!
I had a very good experience. Looking forward to visit soon.
I was sceptical thinking it would just be an over branded, over priced hipster joint. Although there is a huge amount of beard products and the prices are on the high end, this place exceeded expectations with the quality of my cut and the services provided. I have never had a tighter more even fade, and I did not get any of the additude I usually get as a woman getting a cut in a barber's shop. Will be back again.
Sunny has been cutting my hair for a while now and is always so meticulous!
The staff is super friendly and very experienced. Great haircut everytime!
Good experience overall. Fair wait time (40 minutes), but awesome waiting area. Once I was in the chair I was helped by a staff member (Heather) who knew exactly what look I wanted. The haircut and wash treatment afterwards were very well done. All staff were very friendly, prices were reasonable and I will be back.
Awesome place Awesome haircuts and awesome people
A tad pricey.
Meh
My first time at Tommy Gun's today and I was wowed immediately when I entered the shop. Great atmosphere and my stylist Kaitlyn was friendly and on point. Hair wash and cut , with a fantastic line up for my beard . Facial hot towel and face massage is absolutely to die for. Tommy Gun's is now my first and only choice for future grooming. Thank you Kaitlyn for a most incredible and relaxing experience. 5 stars straight across the board !!!!
great staff.great cut. if I have to say 1 bad thing, cant just walk in and get a cut you have to make a appointment . I'm just to busy to take time for a appointment. So just keep trying when I have time.
Tommy Guns Langley gives great service! Staff is super friendly. Every time I walk in, they accommodate me and it's awesome!! I would definitely recommend!
Friendly staff good service
They were great, I love the service, and they do a great job helping me to explain what I'm looking for. The scalp massage also felt fantastic.
I've been coming to tommy guns for a few years now because I always appreciated that they have talented hair stylists to cut your hair, because of which I'm happy to pay almost double what most barbers charge. However today when I came in I had the unfortunate luck to get Alena, I sat down and asked for the same thing I always do. A low fade to a .5 and ask that they keep the sides longer at the top and to not shave all the way up (a low fade). I thought this would be sufficient since its given me no trouble with any other stylist. However even after reminder her twice what I was looking for she went ahead and shaved a 2 all the way up to the top, then proceeded to not blend the back. I hate complaining but I feel the need to share this so that others don't get stuck looking like they came out of a 5$ haircut at a barber school. Will not be back to this location
So I just found my new place to get a hair cut! It’s great! Friendly staff, great environment and overall a very good experience. Keep up the good work everyone!
Cassidy is fantastic. Always busy there, but worth the wait.
They do a excellent job everytime I've been there for a haircut 5 stars all day!!
Easy check in online and complimentary drinks while you wait
You will never leave disappointed. The scalp massage is great and I’ve never had a better haircut anywhere else.
Alanna is very talented and professional I have been going here for several months now and I have yet to get a haircut I don't love.
Nice atmosphere. Everyone from reception to to the stylist to the girls cleaning up were very pleasant. Got a full head shave and It was extremely relaxing.
Good shop and great people except one lady in the front desk! She is supper annoying and loud at times! Not friendly at all during telephone call for booking appointment. It happened multiple times. Please be professional and kind to customers
It was a good experience. This is the second yin’s there I had a stylist named Phat. He was good ti get me what I wanted. I also phoned in at 9:00 and got in at 10:30. I live out of town so nice to get in.
I've been going here ever since they opened up and I have always had a great cut. The service has been top notch. My two sons also go there and they have always been happy with there cuts. Keep up the great work!
This was my first time here and I must say the service was really good. The staff was very friendly and helpful when I wasn’t sure what type of cut I wanted.
Professional barbers. Never had a bad cut. Friendly.
Had my sons hair cut at the south common location with Angie as the hair specialist she did an amazing job on his hair. She was very outgoing and very personable person I realized why she is the top stylist for tommy guns!! ????????????????????????????????????????????????????
Matt cut my hair the first time I went in, great job and nice guy, tried to get in again with Matt by calling, told about and hour, told it will be 30min when I got there, a bit frustrating trying to plan your day and it’s a 20min drive for me each way.
Great place to get your haircut. Lots of chairs and staff. We have never had to wait for a cut. Friendly helpful staff.
Good place to get your hair done the team is good there. Find price is a bit high considering sometimes I leave with some missed hair shaved around my ears but it happens. Overall good experience.
Quality cuts, friendly staff, great atmosphere (for kids and adults), and no booking appointments necessary! Highly recommend!
Great service, worth your lucre!
The reason for 4* rather than 5, is all down to cost. A little pricey, especially if just getting a regular cut with no fancy restyle involved.
Super friendly hair stylist, great cut!!!
Best hair cut I've gotten
Occasionally you get the right hair dresser and get a great cut
Good environment, good people, awesome haircuts
Great cuts
I paid $42 every time prior to this visit and would give my stylist a $50 bill for an $8 tip. So I had my money out and was surprised the fee alone was over $50. I asked if the price went up and the cashier said yes. It went up $9? I thought that was kind of much or she made a mistake. 20% increase seems kind of much so I will go again and ask about whether or not that’s right. Not happy with that much of an increase. But my stylist is fabulous.
Great app to book your appointment. Nice decor and comfortable barber chairs The products they sell are reasonably priced Hair cuts and treatments all well priced. The master barber is fantastic. Great customer service from All!
Left razor marks all over head. Fading was not done properly at all. First experience at Tommy Gunns. Terrible
Great cut, friendly conversation. Little pricey for a cut but did a great job.
Pretentious, not worth the hype or the money. 40 Dollars for a simple cut is not worth it when you compare to other places, so I give it a hard pass.
Great atmosphere great haircut very familiar. and always the same. Great job
Went in to learn they no longer accept walk ins and told I need to book online 2 hours before I want to come in. The next day at 4pm I booked online tried to call the store to see what time I need to arrive I called over 10 times no one answered. Ended up calling the other location to find out there is no booking even though I booked online. Very frustrating I went elsewhere. Don't bother just book elsewhere if you want a haircut.
I would highly recommend this service.
Good service. Awesome hot shave. Thanks Avery!
Great Haircut & Shampoo (massage) and very professional. Great info on products, Natasha was terrific.
Mimi is fabulous!
As for nycolle at stonebridge...awesome barber
Great customer service, premium products inside
I’m never disappointed here. Very professional staff and a clean space. Wait times given are usually very accurate. Taje is my barber and he is very talented. Gives me exactly what I want and comes up with great designs when I’m out of ideas.
Enjoyable experience with a great haircut at the end.
Went in on a Friday on the 9th of October and asked how long the wait was. I was told by the receptionist that it would be a 30 minute wait. I told her that it was fine. She even told me that she will call me to let me know when it would be my turn for a haircut. At the time of writing this, it has been 4 hours and still no phone call to let me know. Why even tell me, a customer, that it would be a 30 minute wait when it could be more than that? At least have the courtesy to let me know that the wait time is actually longer! Most definitely going to be avoiding this barber!
Expensive hair cut but friendly service
Great price, excellent hair cuts. I've never had a bad hair cut here.
Really great, will make Tommy Gunn my go to, thanx Diane, the cut looks great.
Always easy and fast to get a high quality haircut, excellent prices, staff are courteous, professional, and friendly.