Reviews of Bank of America (with Drive-thru ATM) (Bank)

Ana Jahn

This branch should hire a different bank manager. ASAP. Customer confidentiality is at ZERO. The wait is over 30/45 minutes to open an account. We were asked private information practically a foot away from other customers like our name ,socials and address. Identity theft is a huge issue in this country. The bank tellers are always super friendly though. I will def be making a complaint with corporate.

Kelly B

Tellers are nice but this location is always understaffed. You can spend 30 min - 45 min inside or through the Drive Thru. It seems bad reviews are not motivation enough for them to try and improve. Takes a huge chunk out of my day to go here.

Matthew Kyperton

Very bad stuff

Emad Mozip

Atms always messed up

A. Lemar

I just killed an hour and half waiting for someone help me do a wire transfer.... Not acceptable, bank transactions should smooth and quick not waste all this time. This bank is always understaffed and everything takes much more time then it should. One teller on the window is the usual and the most you will ever see is 2 and for customer service they usually have two people assistant customers. That’s not enough staff BOA

Mariselaa

Hate coming to this bank as soon as you walk in there’s this one teller always talking about the females walking in.they take about an hour to help you takes to long to just deposit a check

Buthaina Zawahreh

Very helpful staff, especially Caroline Antoun. She is so kind and professional. She gave me all the information I needed and answered my questions with a lot of care and patience, she really gave me a great service.

Nicole Ion

Me and my family who all have had BOA accounts all have issues them. 1.) They will not let you move from your savings to checking more than 3 times a month otherwise you get charged 25 dollars per move. 2.) They refused to approve me and my family for credit cards when we had a 700+ credit score at the time. 3.) My father got a random 500 dollar charge and they told him they didn’t know what It was but still expected him to pay it and refused to believe it was a fraudulent charge. 4.) I have had my debit card stolen 5 times but never my other debit cards using the same websites, I think an employee is doing it. 5.) They’re daily limit is lower than most banks and MSU Federal Bank doesn’t have a monthly limit and does a 10K daily limit more. 6.) They charge you overdraft fees after 24 hours and MSU does it after a week. 7.) The customer service had been rude to me on multiple occasions. 8.) They take too long to answer the phone. They wonder why BOA places are closing because nobody wants to deal with them. 9.) My brother had 5K stolen from his checking account and they tried telling him he made the purchase even tho he never has shopped at Nike and said he used the app so he therefore made it. The app doesn’t show you your balance right away, and he opened it to pay me back using zelle. 10.) They don’t verify checks first and if you deposit it and it is fraud or fake they will charge you 30 bucks. Like how is it my fault? I sell things online so of course they’re gonna be crooks. All around, avoid avoid avoid. There are better banks who do less fees. They also do a 5% interest rate with loans when most credit unions do 2%-3% and do it over a longer period of time for payments which is easier on students. MSU has a double verification system on the app while BOA doesn’t which has caused me to have people try to hack my account.

Athra Alkhafaji

I love coming in to this Bank of America location. Everyone is always cheerful and nice. I always leave with a happy smile because the associates help me with whichever question I have asked and guide me through it. Any problems I have in my account they help solve it.

Ace Jones

Horrible ATM service 8 out of 10 times there is a problem with their atm, either its broken, out of money, or wont accept cash deposit. Today was the final straw i will be closing my account UNACCEPTABLE!

Zezu A

Today I had an appointment starting a credit card. I arrived 5 minutes earlier and got in right when they opened. I had Miss. Manal help me she explained everything I needed and recommended and gave me advice on how to manage my account. It didn’t take to long but I left with no questions. Very welcoming staff and great service.

SJ Jones

I’ve been sitting in the drive-up line in One Place behind One Car for over TWENTY MINUTES!! I would’ve left if I could maneuver my truck out of the super-narrow driveway. Terribly Under-staffed!!

Aloush OB

Best customer service and I want to thank so much (manal mrad) “relationship manager” for everything she’s the one that can help you with everything u need. Any question or make an account go straight to her and she will make u leave happy❤️

Rafid Farhad

Customer service is very slow

Adamkiller

Hi, I’m 16 and I opened a student bank account. To be honest I thought it would take long, but with the help of Souraya Saad it couldn’t have been faster. Mrs. Saad made me comfortable and helped me step by step explaining everything to me so I wasn’t going in blind. I appreciate everything Mrs. Saad and Bank of America has done for me and there help.

ZAK Tube 1M

When you go there they tell you go to anther bank because we are beze What can servers is the

Patricia Valera

Service here is excellent! I truly recommend this place, very quick and helpful.

Shehab Alfakih

Looooong line, one teller, they need to add more staff,, if you need quick service do not come to this location

Hadi Haidar

Do you have an hour to kill? Do you love understaffed establishments? Do you love waiting in line? Is Wal-Mart your go to place? Then this Bank of America is the place to be! They're all nice and quick. But you can be the fastest teller in the world and one/two people is not enough especially near rush hour. I hate coming here But Their service is awesome and their workers are very kind, knowledgable, and helpful so they get a 3 star instead of 1. Workers get a 5. Management gets a 1 for not enough people. If they had more tellers, it would be a 5.

James Vanover

You walk in and they say hello right away. The bank manger is actually a great guy. The get pretty busy but every bank does. The bank tellers are always in a great mood and always smiling. They have a wait sometimes but that’s because rush hour or lunch break so people want to cash their checks at the same time. Overall this is a great branch for Bank of America!

Simeng Xing

Their number is useless. Called three times. First one hang up. Next two no one answer.

Raed Ahmed

Nice environment, friendly staff, and fast service

Al-kolali taher

Great customer service can't describe it every body friendly there and corporative

Noah Elea

Best customer service ever The manager, the staff, everyone that works there are absolutely friendly and helpful and professional. I like to thank Michelle Brandt for the great service she has given to me.

Abrahim Alreyashi

Very good customer service Manal is very nice and helpful highly suggest going to very professional

Mohamed Ahmad

Very slow service everyday i have to spend an hour just to insert a deposit

R Z

DONT BANK HERE ATMS NEVER WORKING CANT GET YOUR MONEY BEEN 1 MONTH AND THEY HAVEN'T FIX THE PROBLEMS.

Sarmid you sic

Poor service many time they have one banker to serve !!!!!

Ali I.

Worst bank especially the manager

Nag Nassr

Manal mrad was very professional and knows what she is doing I suggest anyone who enters that bank asks for her amazing personality and person

Daniel Valera

(Translated) Excellent attention and good service. On the occasion of requesting the credit card, I was assisted by Mr. Quinten, who is bilingual English-Spanish. He explained all the details to take into account and the modalities of the different credit cards issued by the bank. The time it took to complete the procedure was the minimum possible and the professional quality of care seemed to me the best. I highly recommend this agency, since they have always treated me with sympathy and good treatment. (Original) Excelente atención y buen servicio. En la ocasión de solicitar la tarjeta de crédito fuí atendido por el señor Quinten quien es bilingüe inglés-español. Me explicó todos los detalles a tener en cuenta y las modalidades de las diferentes tarjetas de crédito que emite el banco. El tiempo que demoró hacer el trámite fué el mínimo posible y la calidad profesional en la atención me pareció de lo mejor. Recomiendo ampliamente esta agencia, ya que siempre me han atendido con simpatía y buen trato.

GoMonstor

I've been banking with bank of America since 2012, last week I deposit 500$ online, they ended taken it out for bad quality image, not a problem right... I went to this location and explain what is going on and a lady keep trying to tell me that it went through!? Like how ?!?!? I've showed her my statement showing clearly that it was +500 and right after that -500$ ! And she still keep saying that it was there... after I called bank of America from bank of America "which sounds dumb" but that's what they told me to do... I finally got it back... smh they just wanna do less work they don't care about your money.

William Bradford

Very good service

Pradeep

Always a long queue, they have around 5 counters but often only 1 or 2 is operational. The customer engagement team is always free :) coming around and asking if they can help when people are in long queue. Locker facility is full and there is no plans to increase even if the demand is more. Comerica and Chase in Dearborn are much better.

Alex A

This is the star for the manager

Fahmi Kassem

Worst customer service ever, long wait, you have to make an appointment to open checking account and when you call that branch takes forever to answer phone.

Isak Wenzell

what can i say its bank of america

jose tomas zamarron

Management must have more Clerks. Service takes between 30 to 40 minutes...too long. Have mentioned and complained but no action. Go to another bank period.

Jorden Polo

The manager is horrible his names Mohamed, tried cashing the same check my friend cashed in right after he denied it. Stating it's a new policy. Bank needs new management. Worked at the other bank of America no problemsuch.

Khaled Alzindani

Manal is very helpful and very kind. Ask for manal for any help needed she’ll come through.

Moe Alwahaishi

Very slow service everyday

M Modarest

I spent 40 mins to deposit money into my account ☹️

NANCY ALI

I waited half an hour outside in this hot weather to see an associate and then about fifteen minutes inside and then those unprofessional Arab in charge of this bank told me his hours are done for the day. I have my business account with them since 2011 and everyday I discover their bad services. I need to wire to my fuel card which is very urgent and I was very clear about my request but those Arab girls and men are not taking their job serious.I don’t recommend this bank and I will be closing my account and move to a different bank.

Ghamdan Alamari

Worst Bank of America to go inside and so any transactions. They only have 2 bank tellers at the window. They try to be fast but two tellers not enough. Always big line and it’s getting very in convenient

Tlaloc Flores

Longest wait ever! Over an hour wait for drive thru service for three cars. Ridiculous! There was only one employee working. Wasted my lunch hour.

Ray Chaaban

The wait is too long. It doesn't matter if it's inside the bank or at the drive through, they still keep you waiting either way. I own a business, and I need to deposit checks almost every day. I'm wasting almost one hour from my time every day just to deposit a check. Not convenient !

Emad A

Worst location. I been trying to reach them for a week (August 6th Friday) till today also (August 12 Thursday). They falsely keep changing their hours of operation. It says they're open on Wednesday, how? I went there 3 times Wednesday August 11th and they're closed and than they would change saying it'll be open the next day and same thing keeps happening ( falsely changing hours of operation)

sami muthanna

The best banks

Mike Nassar

Excellent

Hisham Dhaifullah

Awesome service. Once you walk in, one of the staff approach you and serve you. The whole team is great.

Sam Ramazotti

Long wait ..under stuffed branch and this city should have couple more branches for the amount of businesses around...just closed my accounts and moved to another bank

Dany Florez

hi like

Hasan Alesevic

Atm's always i mean always are messed up can't aceppt money at this time or checks in last 6 months every time it's like that atms are joke in all Deaborn

Big Boss

Good service hawraa mazloom.

Fahd Shajira

They never answer the phone I've been calling this location for the past 3 days I hope they hire more workers

Jennifer Jones

The management is sub par. This is not a classy location Try to find a better branch

E Essam

Very bad customer service They don't do anything so if you need help they will tell you go to the app