Reviews of National Bank (Bank)

Matthew Hoener

My wife and I had a mortgage with this bank. They had a good rate, but they are terrible with keeping appointments and doing things on time. We had our property taxes built in to the mortgage and they screwed up paying it on time twice over our 5-year mortgage term. We found out when we got a letter from the city saying we were being charged a penalty for failing to pay on time. National Bank took responsibility and paid the penalty, but it caused quite a bit of anxiety for my wife and me. We had to arrange a phone appointment to deal with their missed property tax payment and they missed the appointment. We set up another appointment later to cancel the property tax payments so we could just deal with that ourselves to avoid more problems, and they missed that appointment too. Considering the small number of interactions we've had with this bank, that's a lot of screw-ups.

Francine Tracey

National Bank is by far the worst bank I have ever dealt with. From online banking, to telephone customer service, to in branch account management, the entire suite of services is a complete mess. For years I referred them mortgage clients because they had a very innovative line of credit mortgage product. But now I truly regret putting my customers through this nightmare ! I have personally experienced how bad this can get.

Bob Snyder

I had large investments, no more. Wait 30 minutes to talk, got someone with bad accent. They outsource investment strategy (no control over our money) and charged $300.00 to close out my accounts as fees! Stay way During the 12 years invested, they did very poorly compared to all others.

Noel Lewis

Excellent service. This is one of the only bank branches with practically zero wait. Very comfortable and welcoming lounge space and friendly staff.

Laura Beaulé

The staff is great!

Eric

There's 2 divided locations but it's one branch.

Lil

Went to this branch today on more banking clarity that their online customer care had been confusing me for 2years now. Anise at the 4040 Finch Avenue East National Bank patiently explained to me in a simple, respectful, very easy, to understand way. Thank you Anise!!!

Osha Honey

The National Bank has incredible customer service, these reviews are from people who don't have their finances in order and hate their lives.

Susan Li

Great customer service in the financial district of Toronto. This location is nice and staff are very professional and courteous. They treated you like a family member or an old friend, and went beyond your expectation. I went there for a quick deposit , but ended up spending good one hour or more to open up a complete line of accounts to meet my full range of investment, lending and banking needs. Mary, the customer service manager was such a role model to her staff , she offered me to talk to an advisor (Kevin), who listened to me extensively and tailor made a comprehensive package. Best experience in the down town Toronto area with big banks and financial institutions are at every turn.

Ana Maria

Awful experience. I don't often write negative reviews but this was my first time at this location and was very disappointed in the customer service of the teller and manager I spoke with for a simple edit to my last name and a copy of my latest bank account statement. Asides from being greeted poorly, I was asked for 2 types of ID, the address of my original bank branch, questioned on my previous addresses and was even requested to open up my bank account on my NBC app for the teller to be able to finally do the request. Absolutely unnecessary to make this request so difficult for a 20+ years client. Additionally, I was questioned on why I need a bank statement and when requesting for a print out multiple times and after 10-15 minutes of questioning, I was then told there is a 5$ charge for the print out of 1-2 pages. This was a lengthy, tedious and negative experience, would not recommend this location. To National's bank response below: I do not have Facebook, is there any other way I can forward my complaint? Thank you.

Gary Worters

Since moving here last November I have been treated with the utmost respect and the service has been excellent. I was concerned as I had been dealing with the National Bank in Aurora, Ontario for over 30 years. Informative, polite staff. always at the Douglas, Victoria branch.

Chuan Chee

This is the first time i've ever been to a National Bank. This is the head office. I had very old AMEX Travellers Cheques. When I wanted to cash it, I found most banks won't cash them any longer! with Google, I found out National Bank is the only bank in Canada that is still willing to cash them. They had two tellers. One was on the phone. The other appeared after 3 mins and served the person in front of me. A few mins later, after the phone call was over, I was served. She was willing to cash it but said it is not fair that the bank that issued it no longer honours it.

Andrea De Bernardini

Amazing staff! I always find banking stressful, but thanks to Asha the process was the smoothest as possible. Thank you so much, you make me feel so welcomed!

Online-Banking TM Google財經 (GoogleFinance)

(Translated) The country's bank card service is very satisfactory! ! ! (Original) 国家的银行卡服务很满意！！！

Joe Chan (Joe)

Quickly and accurately respond

Beverly Mak

(Translated) Do not (Original) Non

H. L.

Probably the only NBC branch in GTA that knows how to do commercial banking properly. My appreciation for them has grown since the pandemic started and this branch has to be temporarily closed.

Jeff Ray

Very disappointed with the service from National Bank. I was forced to do business with them when I obtained a vehicle loan. Would not give me a bank account to see the balance of my loan online with out paying a $4 monthly fee and was treated with a very condescending attitude. If I made a lot more money (doctor or lawyer) they would be willing to give me a free account How does this made sense? Now I cannot do anything online without an account so I try and call. Impossible to get anyone on the phone, terrible phone system and wait times. I will be obtaining a new loan from another bank right away to remove any dealing I have with the bank.

Mino Oz

This branch has the worst manager ever ! She is very rude and she judge and mistreat people! It’s really true when they say : Racism and Discrimination comes in many colors ! I felt discriminated many times at this branch !

GINJU THOMAS

Very Bad Experience.I will not recommend anyone to go to this branch.Staffs were very rude and they cancelled my appointment for being little late.I had taken special permission to leave early from company for this appointment , in the end I lost my money for punching out early and the appointment too.But I was disappointed with the way there staff talked to me like they purposely dont want to open account there.

Eug

For starters, this branch in Victoria, being the only National branch on the island, has ridiculous operating hours. Currently, this branch is open weekdays till 3pm and is closed on the weekends. We live 3 hours away, in Comox Valley, and my spouse, who works for Canadian Military, can not leave his duties and can never make it to the branch during its operating hours. We had a closing on a property we were purchasing and needed a bank draft for the cash down amount that very day. The bank draft had to be made to, of course, ‘IN TRUST' to the notary firm. My spouse couldn't make it to the branch in person, I don't have access to his account, and we don’t have a joint account. So we looked into National's policies and drafted a Power of Attorney that would allow me to perform certain transactions on his behalf. So, armed with all the legal documents, notary’s information, PoA letter signed and dated, and our IDs, my spouse sent me to Victoria to get the bank draft on his behalf. Well, turns out, for me to have PoA that is recognized by this branch, my spouse would still have to show up in person to verify his identity and to confirm that I do in fact have the PoA. At this point we were seriously considering moving our business and mortgage to another bank. Then comes the branch manager. She kindly agreed to accommodate us after operating hours, she got in touch with the bank manager at our home branch in Quebec and our mortgage advisor to vouch for my spouse and verify his identity remotely. They did their magic over the phone. It took a couple hours of back and forth phone calls, but at the end the bank draft was done. Thanks to her professional knowledge, common sense, patience and understanding, she saved us a great deal of trouble. Its so easy to dismiss someone and just say “Sorry, but this is our branch's policy”. It takes time and compassion to find a creative solution to help. Unfortunately, most people would not even bother. Big thanks to Rita Liu for helping us in our special situation, and to Toni Sandico for assisting me in this matter. This was the best customer service I’ve ever received! We are very happy customers!

Hi There

Save yourself a big trouble. Stay away from this bank. Their online services suck so hard you end up coming to bank always. Got cc lost called to get it shut down. No automated services. Waited 1.5 hr to speak to agent. Card used in meantime. Ordered new cc. Again waited half hour to speak to agent. She asking all these questions totally unrelated saying for security and survey purposes. Said either answer or cc cant be activated. Asked to close down account and send paperwork. Again end up going to branch.

Reid Flowers

Excellent service

Lio K

I’ve initiated a transfer out since March. It’s now May, and National Bank hasn’t done anything, giving me the runaround for weeks now. No one is providing me with answers. Very frustrating and awful service.

Yaqoob Jamal (jamal01)

National. Bank is by far the worst bank I have ever dealt with. Extremely unprofessional, rude, and waste of time. I opened an account when they were doing their bonus offer and regret it deeply. I have already reached out to your telnat and basically they were as unhelpful as everyone else I talked to. Will be making an official complaint. Wasted over 5 hours of my life. AVOID AT ALL COST

rakistang pinoy

Well, here it is. I tried calling the branch to let them know how rude their CS rep but no one picked up my call. Everything was okay with me banking with this branch until today when I dealt with Yuki at the teller. I took some cash and was specific with my denominations. She tried to count in front of me but she was doing it so fast that she lost the count and stumbled. I told her to just count it by the number of bills to make it easier for both of us since I know the addition myself. She took it the wrong way and got upset by raising her tone. I thought she was rude. She shouldn't be like that and she should change her attitude towards her customers and if she wants to keep her job as a customer service rep, she should be more polite to clients. I will try to avoid her next time and if I can't, I will just have to deal with the machine. People like her shouldn't be at the desk at all. She should listen to her customers and be more nicer. We all have opinions and sometimes customers are right.

Ahmed Fardin (Fardin)

Worst bank ever. Horrible app. Slow in person service. Inefficient customer service. The bank is incompetency personified. What took the cake was, the bank wouldn't even increase my credit limit from $500 when there are other banks offering to provide 6 times that right off the bat. Great way to lose customers.

Pavlo Basnarov

Great branch with professional and friendly staff. They take care of your business quickly with caring attitude. Branch has new people at front line, however my request was done in a fast and higly intellegent manner, which means they really responsible for every client they served and properly trained employees. Thank you!

Muktesh Bhardwaj

Great service. Friendly and helpful staff. They go extra step to deliver best value to their clients.

Wilson Lam

Beware of dealing with this particular branch. They committed fraud by secretly re-opening my account after I had closed it. I only found out over a year later when I got a letter saying that I owed hundreds in bank fees. Now I’m stuck with National Bank unwilling to help me.

Jim Pravda

Always the best!! Friendly staff and the manager is great!!!

Vource FX

So very very regretful of switching to this bank. Service is terrible, charlotte is extremely rude, and the bank is unwilling to work with its client's. Helping its clients save money? HA all this institution does is COST you money. They have held my disability cheque from me for the last ten days even though my funds hold when i signed up for the account says 5 business days not 10, and because of all this the bank has ended up costing me an extra 250$ all because they wont release a legitimate cheque. RECOMMEND ANY AND ALL CLIENTS STAY FAR FAR AWAY FROM THIS SAD "BUSINESS" OH, and i almost forgot, theyll offer you cashback to sign up for an account, and then wont give it to you for over half a year. TERRIBLE BANK STAY AWAY

sheff osman

This bank has the Least branches in Toronto to travel to a long distance and the last call a made to them I had to hold for about 40 minutes.

Shawn Varghese

Ever since I opened my account at this branch, the service has always been great. Marc and Asha are very friendly, easy to work with, knowledgable and very patient, taking the time to explain everything you need to know. Even when I come into the bank for something simple, they always come by and ask about my day and make sure everything I need is taken care of!

Google Girl

Poor customer service. Would not recommend Preeti-she does not return her customers calls and does not know how to work with her customers.

Liyan Luo

Very pleasant experience here! Both financial advisors & tellers are friendly, effective and well- trained. Opened checking account and credit card here within 60 mins without a hitch. Service provided by this branch is better than most of the banks I’ve visited. Thank you NBC.

Jack Y

I went to the bank with the intention to close my investment account. But I ended up being sold some other mutual fund. And I have to open another account just to have access to online banking faster. The worst part is that I forgot my password, and the advisor didn't help me set up the security questions, or give me my new account's number at the time. Now I find out they don't open on weekends. The customer service has limited operation hours. I have just opened accounts with two other banks and they are not like this. I agree with other reviewers that this bank has quite a bit of room for improvement. After this experience, I will rather sell their mutual funds and just buy their stock (TSX:NA). All these savings on customer services should increase bottom line. ...National Bank replied to this post. I was finally able to access my account on Sunday morning. I will raise my rating to three star because of their prompt reply and their phone line support.

Alexa

I highly recommend banking at this branch! I have dealt with numerous employees here and they are always so helpful and friendly. The Branch Manager, Celsa is very knowledgeable and helpful in anything you may need. You are always greeted with a smile! Thank you National Bank!!

Sandra Millet

Good service and dedicated workers ! I recommend ????

Shawn Lemieux

This is the worst bank to deal with. I am trying to pay off my loan early and you have to call every time you want to make an extra payment and the won't pre-date in advance for extra payments. I have been on hold past 45 minutes multiple times trying to get my loan paid early. Horrible customer service. I will make sure to never bank here again.

Anna Kim

I called this branch to discuss about my mortgage but no one pick up the phone. I left a message to return my call and no call was returned. Their service is terrible.

Daniel Dsouza

Was forced to go to this branch to cash my travelers check. One very friendly front desk admin, Asha was the only helpful person. The lady who handled my travelers checks exchange was very rude through out, despite managers/supervisors being around. They also have no clue of where the fees come or how they're calculated. Instead ask me to call MS MS(Amex ;). You'll are the bank charging the fees. How do you'll not know. Felt rushed over all. Only bank accepting Travelers checks in Canada. Had to go through this ordeal.

Robert Choi

This national bank branch closed?. I called 5 times for renewal my mortgage, nobody answer calls in this COVID 19 time.

Anuschka Dunham

Horrible service! Regret banking here. Documents sent to us in French by accident from the branch. I called the branch to ask if they could be sent in English. The girl at the front desk did not even bother asking our name! She just put me on hold and came back and told me to call a 1800 number. I said thank you and called. People at the 1800 number said branch needs to deal with this. Branch was unable to help us. Just awesome... closing out our mortgage and we have no clue what the documents say. Excellent!! Chew on that for a minute. Don't bank here. Staff are unhelpful with MINOR issues. Imagine if you had an ACTUAL problem! Yikes!

Louis Z

Very bad experience with this branch. An account manager took more than 1 hour to open a cheuqing account. I had information written in her paper and she kept input incorrect information. Been back and forth for several time. Confirmed with her about the requirement for received promotion reward. Double, triple confirmed with her. Followed the actions she told, and it is not the actual requirement. Tried to close account, telephone banking said need to visit branch during this Covid-19 situation. Can’t get on hold with the branch for the whole week, none in branch is picking up their phone. Horrible experience, last time dealing with nbc, would never recommend anyone dealing with.

Tova White

We do not have a National Bank branch in my town so I drove into Toronto and walked into the King Street branch dreading that my transaction would be difficult/time consuming. Linda, Sr. CSR was so incredibly helpful. It took 3 minutes and she gave me her card so I could contact her directly to do a second transaction in January. Fantastic customer service!

Mark Weisz

5 stars for sure. I work with this branch daily. I can't say enough about the excellent team and their willingness to take care of their clients. Thanks to the National Bank team at 121 King St. W

Celsa Morais

staff is amazing and really helpful. always a pleasure to visit the branch.

Pam Rogers

Dismal customer service!

Elena Vee

What kind of bank doesn’t have a DAMN RECEPTIONIST????? Their system is so damn bad that when they ask you to say the employees who you wish to reach OUT Loud, IT DOESNT UNDERSTAND.. what does an old person do in my position?? If they couldn’t physically go to the bank, and they neeed to speak to somebody?! This is so frustrating, I’m glad I switch to TD

Chitrang Pandit

if you want to learn how to be unprofessional and Rude, this is the place. Very Very very Rude staff. They Cancelled my appointment without taking my concern. Argument was we don't handle that kind of request, well your online system chose that option for me automatically. I WAS NOT THE ONE TO CHOOSE your location. Please please please stay away from this Branch. I wish I could give them negative marking. You guys should be thankful that google is so kind that you are getting at least 1 star.

danielle harder

My husband and I have a mortgage with this bank and, though the rate is good, the customer service is severely lacking. I wanted to inquire about our existing mortgage and changing from variable to fixed but it's impossible to get a human on the phone. Nothing but phone trees and voicemail. I left a message for a local mortgage broker who didn't return my call. When I tried again, and he actually answered, he said he didn't do existing mortgages (though he would email the branch manager for me). I tried the "National Bank Financial" and they were zero help as well. I spoke with live human who only searched the web to provide me with the branch phone number that I had already called.

Sajay Jey

Get a real account with a real bank; save yourself a headache

Babak Rasti

One of the best customer services I have ever seen in any bank. Very friendly and professional staff. The branch advisor (Natalia), customer service manager (Mary) and representatives (Asha, and Lucy) all helped me with my banking needs and were really helpful and courteous.

Adeolu Agbesua

Great Service! Best Service! Natalia was really good at helping me open my NBC account, she gave me a friendly service.

L S

Went to this location a few months ago to deposit a cheque. I was the first one waiting in the line, but it took over 10 minutes for the two tellers to deal with the customers at the counter. Eventually I got to go, but they found excuse not to deposit it. Left with disappointment(anger), and found an ATM in the corner outside the building. Got my business done. Phew, what do we need those tellers there for? _____________________________ In response to the owner's inquiry below, it was a business cheque payable to the trade name, not the number Inc which is the account holder. So the teller said that in order for this cheque to be deposited, my home branch had to add trade name to my business account. FYI, I have been using this account for years and depositing cheques at my home branch with no questions being asked. Cheques are always made to the trade name. Plus, at the back of this particular cheque, I did have a stamp with trade name and correct account number. ______________________________ It's OK. Thanks for your follow-up! I see this as an isolated incident and brought up only to bring the attention to the quality of service at this location. I am happy with NBC overall.

Monde

Very rude customer service .

Sean Zhou

I tried to call the branch to ask a question about my mortgage. I called so many times during the business hour and even left V/M to ask them to call me back, never been picked up and no one ever called back. Very disappointed. just to update, got a call back from the branch and answered my questions professionally. Will be really nice if can reach them from the first place.

Michael Pedrosa

I always have an exceptional experience when dealing with this branch. The staff is knowledgeable and helpful, especially the branch manager Celsa! NBC has my business for life.

Don Richtofen

I have edited my review, the problem was resolved.

K V

I need accurate location details, very hard to find.

boris vuchen

After 12 years of banking with National bank I receive a call from Mary Liacos, customer service manager asking personal info about my transactions. I do not use this account a lot and all transactions were every day purchases and e-transfers to pay contractors for repairs, moving company or monthly landscaping bills. All under $1000. She wanted to know a person and reason for each transaction! Such an invasion of privacy! Saying its a regular practice to “verify” my account. They are micro managing customer’s accounts. For banking needs do yourself a favour and bank elsewhere. I will be closing my account with them asap

arul s

Horrible bank they won't pick up any calls worst banking system!!