Reviews of Libro Credit Union - Branch (Bank)

george dryburgh

Wouldn't help me during Covid-19 when I needed $6000 tacked on to an existing loan. Reason? Made less money than previous year. No s#&t...! Why do you think I needed a small loan to help out? If they won't help you when you need it, why deal with them when you don't?

Chris&Angela Brown

Kudos to Ashley at the Sarnia branch for professional and friendly service .I was frustrated when I was transferred in from the 1 800 number, she was very helpful and fixed my issue quickly. She made a frustrating situation right and I really appreciate her help. Excellent customer service today. Angela

Jeff Herr

A terrible financial institution. Been a long time customer with banking and mortgage. However the criteria for loans or new mortgage applications has become so impossible, it makes it so very difficult for someone who earns 50,000 a year to get a loan. I'm done with their services.

Beecroft

Very unreliable and hard to get in contact with no matter which branch you go to! Unfortunately, the toll-free number is unable to help with a lot of things but at least they’re easy to talk to without playing phone tag! Goodbye Libro! Hopefully you lose more customers than you gain!

Connor Jacklin

I have banked with CIBC, TD, Scotia, RBC, Mainstreet and Libro. Libro is by far the worst bank I have dealt with when it comes to customer care and support. The branch manager even had the audacity to lie to my face to try and cover their incompetence.

Beau Thomas

This branch is by far the best around. They remember our names also bend over backwards to help my small business. When I googled the number I was shocked to see a low rating. With reading reviews I have come to the conclusion the people who don't like it could afford the house they wanted.

Wit Vos

Used to have an account here…never again. Only a fool would bank here at the biggest joke in town. The service became worse while my ex took everything from my account. Funny just an bank card that she stole was required to do so. Bank refused to help in any way, no advice no nothing. Left that place and never looked back.

Haylie Leblanc

This whole appointment for a mortgage with Libro was a waste of time. We had an appointment with Kim. My partner works late every night and so we chose a Friday night appointment and he even took an hour off work to be there. When we arrived we learned that she never had intentions of us applying for a mortgage, and instead this was an “affordability discussion“. I had brought all the papers needed to apply for a mortgage, and when we were discussing being preapproved she then advised against it. My partner and I know that no real estate agent would realistically work with clients unless first being preapproved, so we thought this was weird. She ran a few numbers from our papers and used what WE thought was a good number for a house, and basically just said “yes you can afford this amount“, but never actually said the maximum amount that we could afford. All of this was a huge waste of time for us. The part of our conversation that stands out and why I’m writing this review, is when we were discussing my temporary full-time versus part-time hours, she said my part-time hours would more accurately reflect what I would be getting during a maternity leave As I’m “young and will probably start blowing kids out soon”. Word for word. We laughed at the time because it was really awkward, but that was SO unprofessional for her to say. Especially to new potential clients. We’re glad the application was never done because of this experience. And we have told this story to many people who are equally appalled at her choice of words. Next time it would be advised to take young first time buyers seriously, and maybe take a course on professionalism. We took our business elsewhere and are very glad we did.

Jen Conyard

Friendly staff

Tim Payne

Just moved back to Sarnia from Barrie and opened an account yesterday. Received a call back the same day saying we were high risk because we didn't have a permanent address yet, pardon ?? Ridiculous...guess they didn't want the 50k injection after all. Gawd, was depositing money, NOT borrowing !!!!

Doug Lightheart

Always willing to help and go well beyond what most banks or institutions do.

D

I haven't been pleased with the services provided by this branch since I opened a business account in early January 2020. Closing the branch to walk-in traffic in March didn't do anything to make me change my mind. Today, after several minutes wasted on the telephone (they couldn't find me in their system) to make an appointment to go into the branch, I was able to walk out of the branch with some counter cheques without anyone ever asking me for identification or any type of verification at all. Not impressed again.

Kris Ovsenek

Let the reviews explain it.

Cemil Uzun

This so called bank’s Sarnia branch is currently undergoing a renovation and they do not have an ATM available outside of business hours! Are you kidding me? I am sure I am still being charge for the service though. I now have to schedule my day around this stupid bank when it should be the other way around. Who’s serving who here.

Jack Bycraft

Today the service level of our credit union hit a new low! The doors have been locked for three weeks but one could still bank at the drive through teller. Today when we tried to do some banking that avenue has been closed off. We are not of a mind to use ATMs, over the years we have had too many bad experiences! It's time you folks, our employees got inventive. This covid 19 situation is going to persist for most of the next year and the institution that comes up with a better way to service customers will gain a landslide of business!

Harinder Dhugga

I have been dealing with the big banks until now when I had an opportunity to deal with Libro Credit Union. I am very pleased with their services. The staff is very approachable, takes time to listen to your needs and provide a tailor based approach to your needs. They are very committed to their services. The account manager Jeremy always returned my calls. He once told me he will try to email me by the end of the day and I was pleased by the fact that he did email me although it was 10:15 pm at night. I highly recommend Libro Credit Union.

Abe Giesbrecht

The staff here are friendly and courteous to deal with. They make us feel as part of their group and not like we are just a number as most Banks do. We look forward to dealing with Libro for years to come.