Reviews of Continental Currency Exchange (Bank)

Ken R

I love this place. I get all my money changed here. The staff is very professional and kind all the time. They always seem to have what I need!!!

Jacob1986

Excellent place with good rates!

Robert Levesque

I really love this place. Whenever I go anywhere, I make sure that I stock up in the currency of that country. The Currency Exchange is cheap! I love the staff there. They are very courteous and pleasant. Ashley is my favourite and always brightens my day!

Maria Serevetas

Nothing makes my day more than seeing people enjoy their work and workplace and that's exactly what I experienced at the Oshawa location. I left a message in the morning, reached out via their website and through a maze of connections, the staff did a wonderful manoeuvre to accommodate my (late and uninformed) request and their competing priorities. In the end, I walked away content and it was the smile and positive attitude of Anne who returned my call earlier and took her dinner break later to help me out. Please keep smiling, keep it light and keep positive in your workplace. It's the only thing that really counts at the end of a long day! Thank you.

Brock Ceney

The younger lady that was a teller was super helpful and kind, highly recommend speaking to her!!

Nicole Lockhart

The staff there are always so helpful and friendly! It’s the only place I will go! ????

Allana Bedal

Love this location, I have been frequenting this location for almost a decade. The staff is always so pleasant it’s so nice to go in and see familiar faces. Jill always manages to squeeze-another one out rounding me up to the nearest bill on my all of my transactions. Will continue to return for years to come.

Shaquille Young (Shaderry)

Went to exchange Bermudian currency at this location; I was given back less than anywhere else would’ve converted the rate. I had asked why and searched online through multiple bank conversions and the conversion was given back higher. The teller stated that this is because the dollar was lower than Canadian? I told her the dollar is on par with USD but she insisted that it’s because the dollar is harder to give away. The teller never stated why we got 200$ less than anywhere else would’ve given; other than because the buyback rate is less. I’ll never convert money from this location again. Save your time and money and don’t trust their “best rates guaranteed” slogan. It’s pure bologna.

Lisa V

Great service. For some currencies, they accept coins.

Glenn Williams

Great company, when I needed Japanese Yen, I first went to my bank but even my bank told me to go to Continental Currency

Bill Sanders

“Had a great experience out in Yorkdale today. I needed a couple currencies for my trip to Europe (Euro’s and Swiss Francs), and they had them both on hand. I was relieved because I tried my bank first and they had to order them in which would have taken a few days, and the rate was worse than what Continental gave me. Needless to say I left happy, as I saved myself some time and money! However, next time I would recommend calling ahead regardless. The girl was telling me that sometimes a currency may sell out if it’s a really busy time of the year. Luckily I had time to play with, but if you’re leaving soon, don’t risk it

Marvin A

Client representative ( Prameila ) was very courteous and professional throughout the entire transaction.

Marg Walker

I have been at this location more than 3 or 4 times and I must say the customer service has been outstanding! On a couple of occasions I was fortunate to have a clerk by the name of Ashley serve me, I cannot explain in words the professional and fast service I received from her, not sure if the get “employee” awards, if so she is very deserving! On another occasion I received help with a “preauthorized” exchange and I had a clerk named Vicky, when my money wasn’t ready, she offered to give me money to purchase a coffee while I waited for the transaction to go through....where do you get that kind of customer service in these times? Especially this time of year! I will definitely refer my family and friends to this location and hope they receive the outstanding customer service I received with these two clerks....Ashley and Vicky! Thank you.... M. Cassar

will sun

Why do I have to charge a fee? There is nowhere else.

Lloyd Hill

I love going to this location ,never ever I have any problems there . Always on time and very helpful with and repeat no mistake at all always a perfect count on my money whether buying or selling. Pretty sure I am spoiled I always get the same teller which would be VICKY always a fantastic smile positive attitude and by far the greatest personally ever. She definitely as a professional attitude ,with super model attractiveness that makes it quite a less painful ordeal that's for sure . I highly recommend this location. Sincerely Lloyd hill

Teena Yates

The sevice was amazing! Staff are very helpful and quick!

Steve V

Don't waste your time with this company if you are getting U.S currency. They never have small bills and give you attitude if you ask for some. Everyone needs small bills for vacation to tip, not sure why they never have more than $10 worth of small bills. Just go to your bank and if you need less than $1000 they have it on hand, more than $1000 and you can order in advance. Plus no service charge so you save a little money.

Mona Hanalla

The worst service ever, I called them couple of times in advance to make sure they can do currency transfer and wire some money, I gave them all the details, after I've been standing there for one hour, they gave me some reason that they can't do the service for me which was completely different from what they assured me twice on the phone

Michael Sydor

I have found that Continental Currency Exchange has the best rates available for my currency exchange needs whether its $US or other worldwide currencies! I usually deal with Jill at the branch in the Oshawa Centre and have for many years now. Jill has always been very helpful and professional in answering any questions I have had and has always made the currency exchange process a pleasure! As well the whole staff truly provide great customer service and I definitely think they deserve a 5 Star rating!

Cindi Bradley

Excellent source for getting any currency exchange. Polite quick service. Knowledgeable.

Karen Jarvis

Always a great experience dealing with Continental Currency Exchange! We make sure to take advantage of the Senior Monday offers. Today we were looked after by Anne and she was friendly, funny and efficient! We will continue to be customers of this company for any of our future foreign currency needs. Thank you!

brian

great service

Gregory Brougham

The ladies at this place are the best! I went to get some money exchanged for my trip but wasn’t sure on what denominations I would need and how much I would likely need... They printed me off a sheet to take with me so I could remember how much my money is worth down there!! I usually go to my bank but I’ll definitely be visiting the Continental Currency Exchange in the Oshawa Center for all my currency needs now!

Kimberly Vanhousen

I am very impressed by the knowledgeable staff at this location. I have never bought currency for vacation before and was in shock when I found out that I didn’t have to order my Hong Kong, veatimese, Chinese and Thailand currency and was able to get it on the spot, this is after going to the bank and having continental currency exchange highly recommended from my bank. Thank you to the Amazing group of women who have helped my trip planning to be successful. I’ll be back for US in the fall Kim

Brandon Summers

Great fair prices converting CAD to many other international currencies. Friendly staff, many currencies to choose from. With availability during mall open hours, it's always nice to get some last minute shopping in before a trip. The store is handicap accessible. Low wait times, quick service!

Cassandra Mckennon

I went to this location and had horrible service from Jill. I will never come back to this location again. Horrible customer service by Jill she was rude, interrupted me multiple times when I tried to complete my request and ripped me off after providing me a rate she gave me less than I was suppose to get and was extremely passive aggressive when I confronted her about it. I called head office re my complaint and still no call back. You've lost my business for life!

Ray and Kelly Kalwa

This is the only place you need to go to when looking for currency, better rates then the banks and the people are friendly and great to deal with. We always go to the Oshawa location before we travel, We have never had a problem with them, This last visit I dealt with Vicky she always has a smile on her face and is happy to help you , thanks Vicky keep up the good work and I will be back soon for more Pesos.

Guppy Greatness

Great place to go if you need euros, dollars, yen, etc. BUT don't bother if they say you need to order it. I was charged 17 percent for Moroccan dirhams, 15 percent for Pakistani rupees, and 13 percent for Tunisian dinars! I checked the rates on the phone just before all of these transactions and I was blown away! Also, there are more examples, like Bulgarian lev and Kuwaiti dinars! Plus, even though the central banks of euro area countries take most of them, they wouldn't take my still redeemable pre euro currency!

Katie Parish

Great experience.. ladys were so helpful.. sure beats the long lines at the bank...

Karen McKenna

There’s less than zero point trying to reach any staff at this location by phone. We submitted an online order for currency and were told by a seemingly intoxicated staff that it was slower to order in advance; because ‘it comes in an envelope’; which apparently is reason enough to take nearly a week. Additionally when we mentioned that it took half an hour for anyone to pick up the phone, she practically yelled ‘We been so busy here!’, rather than apologizing as per normal customer service standards. Certainly we do not recommend this service and wish the staff good luck at kicking whatever substance abuse and communication/courtesy issues they seem to have.

colleen Stevenson

Just called to get information on US currency. Best customer service ever. Extremely knowledgeable, friendly, and courteous. Very lucky to have this employee working for you. Sure wish I got her name.

Mike Roganovic

Always happy and quick service. Only place I use before going away on vacations. Ask for Jill

Raul Reyes

I would like the public to know that to be careful and to meticulously check the official receipt of the transaction when dealing with the teller named PRAMELLA. She will sweet talked you and distract you during the transaction without knowing that you didn’t get the privileged client rate even if you gave her the card. When I checked my receipt, the note “Privilege Client Rate Applied” was not on the receipt and when asked she just rudely said she didn’t punch-in the number for there is a long line-up. To the manager of this branch, this person is NOT following establish process in execution of her job. In simple term, she’s short-cutting the whole process that could possibly affect the integrity, goodname and credibility of your company. You better do something for this unacceptable behavior of one of your employee towards your customers. Hope this review will serve as what to expect when dealing with this teller named PRAMELLA.

Mojgan Donato

I live in Whitby and I always go to this place and I always use my husband VIP card even if I forget the card they would just ask for my phone number. This time I was told that I can not use my husbands card and I need to get my own!!!! I told Rose that we live at the same address and have same phone number!!!! I was shocked. I suppose each employee has a quota to issue so many cards per shift etc. I end up holding the line up behind further and not getting the right rate I was expecting.

Antonio Morgan

No commission and better rates than my bank. Was going to Mexico, and they had pesos on hand so I didn’t have to wait. Tossed in a currency converter for free and gave me a good mix of bills. I was travelling with friends, and it would have been nice if we all knew about the group discount.

Ryan Scott

Girl at counter was rude and told me that they close at 8. I was standing in line along with another customer who she gladly helped. It was only after I made a comment that she unwilling said she'd serve me well shaking her head. I ended up walking as I'd prefer to do business with someone that actually wants my business. I'd suggest hiring people with better customer service skills.

Larry Kirtley

I went early there was no British currency they ordered me the pounds that I needed contacted me ASAP when it came in excellent service that is why I keep coming back. Thanks

Tammy Tester

I have been getting currency from the Continental Currency Exchange for years. Jill is my favourite gal there!!! Great rates. And and more importantly always amazing customer service!!! ❤

Sally P

Anne was the teller at the kiosk that I dealt with today. She was so helpful and answered all my questions. She mentioned all the perks and then signed me up for a privilege card as I always deal with this branch which was great! Anne is very knowledgeable and is a valuable asset to your branch ! Thank you to Anne, as I really appreciated dealing with her !

Paula Mayers

Prameila was extremely friendly and helpful during our transaction - will definitely be back to do business again!

Keyser Soze

Just visited Continental, they are where I go for my money. They compete with local bank rates and usually have the bills I ask for. Today I got some info on the One Card, Anne served me with a smile but all the ladies there are great. Keep up the good work.

Zaid

Over pricey !

Jack Thomas

Best foreign exchange rates in the GTA. Compared them to the banks and local competitors and they always came out on top. Haven’t used anyone else in the past few years. 10/10 would definitely recommend. Below is what I have come to find from using them: Pros: - Really good exchange rates - Convenient location - Quick service - Have currency on hand - No commission - Options for Preorders and prepay - Discounts for seniors, military, vets, doctors, etc. Cons: - Certain denominations not always available - Some staff more efficient and nicer than others - Busy around holidays - Vip card discount easy to forget - Mall traffic

Kelly Melanson

I used the Oshawa centre to do a large exchange wire as we bought a place in Arizona. The lady Rose Aprile was absolutely amazing. I highly recommend if you are going to use them to make sure you ask for Rose Aprile. Thank you so much !

KATE FISHER

I popped by the branch today to find out more information about your new "one card" My daughter is traveling over seas for university this up coming fall and cant believe this product, I was thinking of sending wires to her after she opens up a bank account but this saves that as well as no wire fees (as I'm sure she will need money frequently while shes attending university.). Great location hours and amazing informative staff. Not to mention the rates!!! Thank you

Jennifer C

Awesome service!

Brittney Gilpin

I always come here for my exchanges when I need them. Great hours and great service! The girls there are always very friendly!

matt bolan

Teller was super helpful and kind

Maria Dykeman

Anne was amazing, patient and very knowledgeable!! Thank you!!

kaitlyn kreitzer

With a job requiring very frequent traveling to many place around the world, Ive always used the Oshawa Continental Currency Exchange location for all my currency needs. The ladies working there are always lovely to work with and very friendly. The service is quick and communication is great. Thank you for always providing excellent staff!! - Kaitlyn

Elaine mccaw

Came in earlier & bought my Euros. The staff here are always so pleasant. Today there was a bit of a line, this is a popular place! Ask about the special rate card & get a bit more savings. Will continue to come here for my foreign exchange needs. Thank you Continental!

G G

Great place to exchange money. Had an amazing experience Friday night. Anne was so nice, friendly and proved excellent customer service. Despite being under staffed she still managed to have a smile on her face and didn't rush me even though there was a long line behind me. Great job Anne and thank you very much!!

Ryan M

They wouldn't accept an American $20 bill because the top edge of the bill was "frayed". Hold it up to another bill, and, it is two millimeters smaller at one corner, from wear. "I can't sell that". Sell it? It is a currency exchange, not a pawn shop. You think someone is going to even notice that in a wad of bills? Or a walmart in Buffalo is going to nickel and dime someone if they want to pay with it? "It says $20, buuuut the best I can do is $18.50 because its not in mint condition." My advice if you go to this place is: Make sure you have your money cleaned, pressed, and, individually framed for them. They won't take it unless it is in mint condition.

Ron Deane

Outstanding service. I was able to get more money from my debit card by contacting the bank for an extended limit while the Continental employee waited. Very helpful. Oshawa branch.

Trudy McNeil

I expected to walk in and get my money on the spot when I went to Continental the other day. But a very lovely girl named Ashley recommended placing an order for my two currencies and gave me the ability to choose the bills I preferred. She could have just sold me currency on the spot but she really took my needs into consideration. All this on top of training a new staff made me so appreciative of the time she took to assist me. Very pleasant experience thanks to Ashley at Oshawa Continental.

S. G. Agustin

Service is great but they charge you a lot, never go back again.

Jacob Reedman

The workers are miserable