Reviews of Bank of China (Toronto Downtown Branch) (Bank)

张小北Anna

(Translated) The ladies and sisters have a very good service attitude. Gic responded to the message call on the day of the appointment~ (Original) 小姐姐们服务态度超级好，gic预约当天就回复了留言电话～

Frank Sun

It took almost half hour waiting and nobody pick up my phonecall.

一颗极度热爱薛之谦的橙子

(Translated) The Chinese are embarrassed by the Chinese, and studying abroad to treat themselves is not as good as the services of other Canadian local banks. Do n’t lose the Chinese attitude of service. Gic must be stored in the card for 500. This life ca n’t be used. Baosheng was afraid of robbery. He closed the door at 4:30 every day and opened the card and set a password for me. This password can't be swiped or withdrawn. I want to call and ask if I can't get through this life. (Original) 中国人为难中国人，在外留学 对待自己人还没有其他加拿大本地银行的服务好，服务态度别丢中国人脸了，gic必须存500在卡里这辈子都不能用，atm天天锁在里面当个宝生怕有人抢劫，每天4:30关门并且开卡给我设置了密码，这个密码又不能刷又不能取钱，想打电话问一下这辈子是打不通了

annie-claire heyi an

I'm not living in Ontario. My plan was to fly to Toronto to activate my GIC account, because I thought it was much more convenient for me. I called guest service hotline to make an appointment to activate my GIC account. The lady on the phone helped me to make an appointment at Bank Of China (Canada) 396 Dundas St W, Toronto, ON M5T 1Y5 at 1pm Jan. 4th 2019. She told me on the phone that I had to be on time. Even I was 5 minutes late, my appointment would be cancelled. Before I went there, I did some research. This branch has a poor reputation for the service. But I didn’t know the service is frustratingly terrible. I got there at 12:30pm. I got no reception until I asked the employee at the counter at 1pm sharp. I had an appointment at 1pm and I was asked to wait. A male employee gave me some forms and asked me to fill, and left. He never came back forever and ever. Thank God there was a lady helping a guest beside me activating his GIC account. Without her, I’m afraid I would receive no service that day. Her name is Ms. Diamond. Thank you Ms. Diamond! I asked her if I was forgotten. She replied,”I didn’t forget you. He forgot you. ” ’’He’’ referred to the male employee who assisted me first. She asked him if he forgot me. HE REPLIED,”YEAH, I KNOW.” Thank you for your honest gentleman. That’s basically the terrible I received that day. I thought that was the end but there’s more. I asked a lady if there was a restroom. She actually didn’t replied if there was or was not a restroom in the bank. She said,’’WE ONLY OFFER RESTROOM FOR OUR GUESTS.’’ If I am not a guest, why would I sit at the counter? I said,”I AM a guest.” She asked,”What service?” Thank you Bank of China. Very good service! I replied, ’’GIC account.’’ Then she told me it was downstairs and I had to come up ASAP because I wasn’t supposed to be there. I told the lady I wanted to make a complaint about the forgotten service I received that day. She asked, “Have you activated now?” She made me feel that, “Though it might be late, at least you got your service served. There’s no reason to complain.” She also told me that it was the way it was. There’s no chance to change. She reviewed the CCTV, and I could see how busy they were. Actually you don’t believe your customers. You need to check the CCTV to see if your customer is LYING. YOUR CUSTOMER MAKES A COMPLAINT TO HELP YOU IMPROVE, AND THE ONLY THING YOU THINK ABOUT IS IF THE CUSTOMER IS LYING. She also informed me that because the guest who had the appointment earlier than me was late, so mine was late obviously. The first male employee was not supposed to help me. Helping me was not his work that day. He should do what he did. So were you saying he shouldn’t have helped me? Nobody should help me. Whatever I have an appointment or not, I should have no service that day. In the end, she told me she would talk to the male employee. I don’t know who she is. She didn’t introduce herself to me, but she gave me a business card of Zibo Zhang, the manager of the branch. In my opinion, they were not busy. It is only because they didn’t prepare well for the work of the day, and poor design poor management of the floor that they made themselves very busy. If you don’t listen and don’t want to change, why would you tell your customers that they can make a complaint? You could just say, “Thank you but we don’t want to change. ” Thank you for reading.

Shuning Li

The worst banking experience I’ve ever had, not to be depended upon, especially for overseas communications and services.

Aeri W

Shame of China, this robber place takes your money without any sevices and notices.

张Rio

(Translated) Service attitude is not good (Original) 服务态度不好????

AA L

Nice service

M W

The branch service is decent, but the online banking system is total TRASH. Authentication code took AGES to arrive by email, and you are forced to reset password by the stupid E-token

Yuyang Liang

Extremely impatient

Vicky Cheong

Really bad customer experience

Thomas Pang

Good communication and friendly staff.

我好饿

(Translated) At 10 o'clock, I got off work at 4 o'clock, you are really comfortable. . . Every time I get off work, I will close 100%. (Original) 10点上班4点下班，你们真舒服。。。每次我下班再过去百分之百就关门了。

Joey Chen

(Translated) Cold service (Original) 服务冷淡

Eric

Super slow. No service........

Stefan Yang

(Translated) The customer service attitude is simple, very impatient (Original) 客服态度简直了，非常的不耐烦

Lingyin NAN

Come here to handle business today! Attitude of employees (managers) in a counter No one wants to be in this way It's not just any bad,

Tony Zhou

Make an appointment easy when I left message to the answer machine. And I received nice service here for a debit card to be used in China.

no l

FIX YOUR ATM NOW ATM ALWAYS OUT OF CASH

Major Zhang

(Translated) I was a little worried about the reviews before going, but the service was actually good. You must remember to make an appointment in advance when applying for GIC. The branch phone number may be unreachable. Try to send an email or call customer service. They will contact you shortly. Bring your school visa and passport, otherwise you will run for nothing. (Original) 去之前看评论有些担心，但是实际上服务是不错的。办理GIC一定记得提前预约好，分行的电话可能会一直打不通，尝试发邮件或者拨打客服电话，他们会很快和你联系。带上你的学签和护照，否则你将会白跑一趟。

Sam Huang

(Translated) Simply can not imagine, not even a visa ATM, Bank of Overseas Chinese in their own special bank card bank can not even reflect, it is really a big joke (Original) 简直无法想象，连个visa提款机都没有，中国银行海外专用的银行卡在自家的银行竟然不能体现，真是一大笑话

Jerry ZHU

(Translated) It’s really funny. It doesn’t matter if the Bank of China is not connected in Canada or China. With the Bank of China card to withdraw money here, there will be an intermediary fee. The service attitude is really jb indifferent. I seem to make hundreds of dollars every minute. Wan's appearance, a group of deserted and indifferent samples. . (Original) 真的搞笑，中国银行在加拿大和在中国不联网这样也就算了，用中行的卡在这取钱还要收中介费，服务态度那叫一个真jb冷淡，一副我好像分分钟赚几百万的模样，冷清的一批爱理不理的吊样。。

Zhengting Wang

(Translated) The cash machine is locked in the same day as a treasure. It is late for work and early for work. Every time you withdraw money, you will never be able to get the time. Go to work at 10:30 every day, and get off work on time at 4:30. The business is also low in ability. When it comes to troubles, I can't wait to push you to the head office of Markham. It is a waste bank. (Original) 提款机当个宝一样天天锁在里面，上班又晚，下班又早，每次取钱永远对不上时间。每天10点半上班，4点半准准时时下班。业务也能力低，一涉及到麻烦的问题就巴不得推你去万锦总行。完全就是一个废物银行。

Zhang Jason

(Translated) The attitude of the front desk is extremely poor. I suggest that everyone should not come here to do business. Like eating a cockroach, why are Chinese people who are difficult to Chinese? (Original) 前台态度超级差 建议大家都不要来这里办业务 像吃了????一样 都是中国人为什么为难中国人 舔狗

YX C

Very helpful people.

WANG WEI

(Translated) Good customer service, call them to account consulting business, playing quite a few, there were only branches replied to me, three to give them a message, more than four points, someone replied. Return calls little sister good attitude, very patient in detail answered my question, fairly satisfied with it! (Original) 客服不错，打电话给他们咨询开户的事，打了好几家，就只有这家分行回复了我，三点给他们留言，四点多就有人回复了。回复电话的小姐姐态度很好，也很耐心详细地回答了我的问题，还算满意吧！

h h

(Translated) Phone calls are often unanswered (Original) 电话经常无人接听

吴轶飞

(Translated) Don't come, opening an account seems to come to pay off debts (Original) 千万不要来 开户好像来还债 前台龟孙埋了吧胎

Phoenix Wang

(Translated) If there is no appointment, I will wait here at 10:30 at 10 o'clock, which is extremely inefficient (Original) 预约宛若没预约，约了10点钟10:30还在这干等，效率极其低下

Emily ubc

Worst service experience ever! Have had an account here for years. The first time I came to draw some cash, the casher asked "why you ALWAYS get cash from your account?" "Why don't you transfer your money away?" Me " ...." I thought withdrawal cash is one of the basic services a bank provides. And I am curious if the casher has been trained.

Yilong Zhou

Really bad experience, really bad service

Qiang Liu

I received a letter from Bank of China to let me activate my account before at the end of April. I am in Ottawa. I called this branch many times and no one answers the phone, so I called the branch in North York and was told my family member could go to any branch with this letter and deposit some money to activate my account, but could not withdraw money. It's reasonable answer. My wife went to the branch in Downtown, and was told she is not allowed to do that. I must send a kind of empower document to the branch first, then my wife could go there again. Different branch provides opposite information, and this downtown branch only make simple thing complex. I looked through google feedback and most are negative. The manger of this branch should think about how to improve their service.

peppapig wang

(Translated) I took the children to this branch to activate the domestic GIC account. The customer service that helped us to make an appointment was very polite. We lived very far. The bank staff also worked very enthusiastically for the business. It also helped us to withdraw money from the teller machine. The children were small. We are still not at ease. We are very pleased to see this bank so convenient and thoughtful. We are also very pleased to help the children choose to open an account. (Original) 我带小孩来这家分行激活国内的GIC账户，帮我们预约的客服非常有礼貌，我们住的很远，到了银行工作人员也很热情办理业务，还帮助我们去柜员机取款，孩子比较小，本来我们还不太放心，看到这家银行这么方便服务又周到我们也很欣慰当时帮孩子选择中行开户。

mark j

(Translated) Spicy chicken, with a very poor attitude and service (Original) 辣鸡，态度服务奇差，一副爱吊不吊的样子

Wen Ren

The lady was extremely rude with absolutely horrible attitude. After I expressed my disappointment, she keeps staring at me as she is going to beat me up. Not wasting my time to file a complaint.

long ye

Staff is very unprofessional. If I have time today, I would close my account immediately.

ibff cvj

Either go out of business or fix your GD ATM!

Sally Song

Terrible customer services. They ignore the real request from customers, but looking for all the ways to make their own life easier. They even suggested going to other banks so they don't need to do all the paper work. You will spend at least 30 minutes for a simple bank transaction.

xin wang

(Translated) Very poor attitude. After opening an account, it is scheduled to be a few months later. It is said that it takes several hours for each household to open. I don’t know what efficiency it is. The employees here will not have arrived at the time of marking the work, the door is closed, and even the cash machine can not be used. I have seen a Chinese institution abroad, and there is a sense of intimacy. The staff of this bank completely dispelled my thoughts. If possible, I want to give zero stars. (Original) 态度极差。开户居然预定到几个月以后，说是每开一个户要用几个小时，不知道这是一种什么效率。这里的员工居然会在标注上班的时间还没有到，大门紧闭，连取款机都没法用到。本来在国外看到一个中国的机构是有一种亲切感的，这所银行的员工完全打消了我的念头。如果可能，我希望给零颗星。