Reviews of TD Bank - Help & Advice Centre (Bank)

Miho Hashida

Employee was friendly and kind too. I hope open hours will be long on Monday to Wednesday. Because, until 6pm is little bit early.

Dave Garbe

Rude, unhelpful and impersonal staff. Not security conscious. When I entered, there was nobody in sight. Waited around for a while until someone came out of what looked like a lunchroom and got a look like a customer being there was a problem. Asked for my banking services and she directed me to an ATM. Asked if I can work with a person? Was instead curtly directed again to the ATM. When I asked a question about my account she looked it up - BUT she just took my card out of sight and started entering my banking information on her keyboard instead of having me swipe it securely with a PIN entry through a machine. She then provided me the information without verifying my identity. When I asked again to handle my banking with a person, she would not help me, again rudely told me to use an ATM. I told her I'd rather work with a person at another branch and she told me I was welcome to take my business elsewhere. This has been my branch since I was a kid, clearly customer service and security is no longer a priority to TD and it's reflecting through the attitude of their staff. Seems like other reviewers are having similar experiences.

Ian Kurt

Rude inexperienced staff hung up on me! He told me what I was asking of him couldn't be done it was impossible. I called the next closest branch and they resolved my issue in 2 minutes.

Dharmesh Patel

Young staff not knowledgeable and old staff has ego. Don't talk properly with customer. Very Very bad experience with senior lady , talking very rudely and dont allow me to speak. Feel very offended.

Chris “Big C Dubya” Dubya

Deserves a no star rating. What kind of "bank" doesnt have tellers to assist with cash services. Less service and yet my account fees go up in March? Rude staff as well.

Dan Shcherban

This is joke not a TD Branch, they don't do personal accounts, they don't do business accounts, so wth are you doing in there. Completely disrespectful and useless staff. Could give 0 stars but I can't. Now using BMO and HAPPY ABOUT IT!!!!!!!

Darryl Verduyn

Took me a few tries to figure out how to actually drive into this TD but finally found it. Once I was there every thing when well and fairly quick. Lots of parking to.

Lenny Leopere

Friendly and helpful staff. Not a very visible location to the main roads though.

Ishan Abeywardena

The reason why I closed all my RBC accounts and switched to TD. This is my third appointment at this branch and the customer service has been exceptional. The previous two times it was just me but today I had my three kids and wife with me. I was on edge with the kids running and shouting but Gordana was very calm. She even helped with the kids over a 90 minute consultation. All in all, my needs were met and Gordana even followed up with a personal email. Take note RBC, I changed banks for a reason! TD is the best banking service I've experienced in five countries and certainly the best in Canada.

Heidi Dark-Angel Lehmann (Dark-Angel)

Love it the people that work there are very kind and nice...

Lovely Nat

All the staff I encountered while visiting this branch were very friendly. This was my first time visiting the new branch which is cash free and the staff were very informative and helpful with guiding me around the online service. Very happy with my experience at this location! Excellent customer service!

John the Rabbit

This new branch doesn't have tellers. Instead, there are a few people who are supposed to help. We were there a couple of weeks ago, and were treated incredibly rudely. She spoke to another staff person in front of us as if we weren't there, and complained about having to see us. The only reason we're not giving this 1 star is because someone else eventually helped us in a more respectful way. Unfortunately, the start of the appointment left us still feeling quite shocked by how we were treated.

Даниил Щербань

This branch is not working at all

Norm Harriott

The service at this particular branch is terrible. I walked up to the front of the line at the end of ropes. I was totally ignored by the THREE tellers! The bank had only three other customers in it. While I was waiting for a long time, people were coming into to bank, walking straight to the teller to get immediate service.

Aaron Talbot

Horrible service even in the new teller-less building, unwilling to help

Alain Dao

Worst customer service asked a question and get a rude tone you lost a customer thanks

Kate H

This bank is always so filthy and disgusting. I dont think it ever gets cleaned. Garbage on the floor always. The machies are repulsive and no hand santizer in sight ! We are trying to stop the spread of covid with money and buttons being one of the biggest issues with contamination. What a disgrace. All the money they make and not one clean thing in there. Stay away!!

jared mckay

(Translated) closed off (Original) closed af

James Rocco

One of the Worst TD's in Canada. Whoever's idea it was to make it a "digital branch" should be fired.

Jeff L

Terrible experience. Sent in with a suspected fraudulent account, and they could not even be bothered to move to help me, or even provide basic information. Told me to call Equifax and complain to them, dude apparently really didnt want to help me. Went down the street to a different location with much more courteous staff, who were able to start helping me getting the situation sorted out. What the hell TD?

Howard Walters

Not impressed. My TD visa infinite card was not linked to my all inclusive banking and as such I was charged the annual credit card fee (which I should not have been). I phoned the credit card number and got the charges removed (good) but when the branch at Pioneer Dr. called me back and I asked for compensation for the hassle. I was told "sorry we don't do compensation". Not even an apology from the branch; not impressed with the service.

Dan Kastinic

Limited teller competence, rude teller supervisor, this branch is best avoided. TD is known for good and knowledgeable customer service, but you will not find it here.

Emilia Dragan

Gordana and Maria are excellent!!