You will see all the reviews of real people like you who consume the products and services of Montana's (Bank) around Jasper territory (Canada).
Nowadays the firm has a rating of 3.9 stars out of 5 and that rating has been based on 127 reviews.
You must have seen that it reaches an opinions average is really positive, and it's founded on a very high number of feddbacks, so we can be quite sure that the evaluation is very faithful. If people have bothered to evaluate when they've done well with the service, it works.
As you know, we do not usually stop to place opinions when these are positive and we usually do it only if we have had a problem or issue...
This Bank is included in the category of Restaurant.
The waitress was lovely. However, there were quite a few mistakes with the food (my sister ordered steak well done, and got a rare one, they missed a starter and the backed potato was cold.)
Underwhelming. Never been to a Montana's so crummy. Steak was overdone, loaded baked potato had about 5 pieces of graded cheese and 1 piece of green onion and half tsp of bacon bits. The Pepsi was watery, the beef brisket had barely any meat, was overcooked and no sauce. We left hungry. Our family always enjoys Montana's but this was terrible. Not recommended. Also, they don't have tap! Get with the program guys!
50th birthday lunch. Didn't disappoint.
Really not very good at all,for me at least. We had my friend's nephew and he liked it, so I'd say it's good for kids but terrible for adults.
One of my favorite restaurants!
We decided to go to Montanas on Sat July 21 with our party of 20, very disappointing the food was not good,the waitress did not come by and ask us if we wanted any refills .The bathrooms were dirty no soap or paper towels we told our waitress 3 times about it and she did not do anything. We have went to Montanas before in St . Albert and had a good experience there so we all thought we would expect the same but no we did not.For the price and service we paid for I would not recommend anyone going to the restaurant. VERY DISAPPOINTED
My newly wed wife and I ordered the big beef rib and were very happy with it: marinated and seasoned well, good quality meat, cooked just right, and a good sized portion. The fellow who took our take out order was warm and polite. In the midst of the time of heavy restrictions, it was a good experience over all. God bless!
Best BBQ I’ve had. Perfect stop driving thru the beautiful national parks.
Excellent location on corner of Connaught and Hazel. Parking nearby. Food is mostly BBQ but a large menu. Portions are huge and shared. Service was excellent.
Great food great location and even better views.
Sara and Another Indian Greater we're best. Thanks Guys.
We have been going to Montana’s for years and have never had a bad experience until now. We arrived, were seated and given menus but, we waited a while before anyone asked us what we wanted for drinks. This should have been a sign but I dismissed it as being busy! We ordered a water, a kids milk, a coke and two colors light! The water came right away along with the the coke but my nine year old got zero milk and the beers sat on the bar for so long that the foam came down and the cups were no longer full. The bartender felt the right way to handle this was pouring beer from one cup to another and then refill the one. At this point I asked the waitress where my daughters milk was and finally received it but she still didn’t bring the beer till after that. When the beers were delivered we were told by our waitress she would be right back to take the order by this point we had already waited over a half hour to order. We finally ordered and then the wait began again! We waited so long other tables that had come after us received their food before us and one table that arrived at the same time as us even finished before us. My 9 year old was hungry and when food finally came once again after I asked about it, it arrived in intervals and my husbands steak was overdone but we didn’t dare say anything for fear it would take another hour to get a new one! All in all it was the worst service I have ever received! I have a food blog but refused to take photos or share anything on my page as I had nothing nice to say! Sadly this is the first ever bad review I have written and I hope I never have to do it again as I usually like giving Good feed back! I won’t be back to this location and let me add it wasn’t that busy so there was no excuse!
Good food with great service. Would go back.
Staff was quick and responsive, food came out tasting great and hot! The only thing that was disappointing was portion size. We stepped out of our comfort zones and decided against the usual burgers tonight at Montana’s and we got the Chicken Burrito Bowl and the Buttermilk Fried Chicken. The bowl had less then a 1/4 cup chicken, and was served on a plate. Bowls are usually filling but hubby felt underwhelmed when it came to being full. My fried chicken breast was barely 3” x 3” and the bowl of mashed potato’s was 2x the size of the chicken. It was disappointing because it tasted wonderful! But I didn’t expect to spend $17 on mashed potato’s with a side of chicken… the staff and service was great. And we will return for burgers. But just really disappointing to have such small portions on the other meals.
Disappointing to say the least. Went this evening and had issues with the ribs we were served. One set was amazing, fall off the bone good. The other was very tough, couldn’t cut through and barely any meat. They ended up giving us a new rack but the rest of us were done eating by the time it came. It was a mistake on the kitchen part for allowing that to be sent to the table. My kids ordered pizza and one with French fries. The kitchen dumped the French fries on top of the pizza so all the cheese stuck to the fries. Could this not have been put on the side? It destroyed her pizza seeing as it’s a cheese pizza and now there was nothing left on it after removing the fries. I had ordered a Pepsi which was spilled before it got to the table. I ended up choosing to order something else but yet was charged for the Pepsi. My hubby noticed it after the payment went through and mentioned it to the server. She felt bad and started getting her tip money out to refund us as she said the only person who could do it is the owner and they weren’t there. We were incredibly embarrassed with her doing this in front of others but honestly just horrible etiquette. No customer wants to take a servers tips!!! Prior to ordering we were told anything ordered that comes with corn bread we would not get as the corn bread was sold out. They didn’t replace it with anything yet it’s part of the meal you pay for. The owner of this franchise really needs to step things up. There should have been a substitute offered. On top of that the server didn’t offer ketchup or other condiments usually offered when your food is delivered. We asked for extra wipes for eating ribs which were never given. Mostly little things but it all adds up. Our server asked us if we wanted to leave our number for the owner to contact to refund the Pepsi after we declined her tip money but come on we aren’t going to come back for that. The point is someone should always be on staff that is able to refund when mistakes are made. Shouldn’t be left to the poor server to give her tip money but she also should have checked the bill before delivering it to us.
Even though it's a chain restaurant, it's a worth it stop in Jasper for good food at good prices with great service.
Perfect tacos and hamburgers. Great location and good service. Fried deep pickles were awesome!
Service was so great, cool location, amazing food.
Service was bad. Food wasn't any better. After standing at the entrance of an empty restaurant for ten minutes we tried to seat ourselves only to be told to wait. After we finally got a table it took another twenty minutes to get a drink and place our order. Food took about half an hour to get to us and was hardly even warm. Due to the fact that the restaurant was empty I would expect better service than that. Probably won't be going back.
Service
Great food great staff
This is a great bar the staff were very helpful and the beer was great..
Typical Montana fair , you have the ribs and what not. I opted for the fajitas this day and the food was hot and fresh. This time of year the place was basically empty although it was middle of the day. Regardless you simply can’t beat a cold beer with that sort of scenery.
$25.00 for a 17 ounce steak about 3 1/2 inches across. Service was good but the server made a point of telling my wife where the tip button was.
The waitress was definitely run off of her feet. Once we finally got seated, we watched two customers turn around and leave because she couldn't get to them in time while trying to run the floor. The food was alright, nothing really special. Definitely need to shake off a couple more cobwebs from being closed for so long.
It was very good...was disappointed in having no kapow shrimp..service fair..busy place!!...Thank you!!!
We are three people: 2 adults and 1 toddler got small table with really small space, but couple of two adults got a table for four people. We felt uncomfortable and tight.
Really not impressed... Manager was arrogant and not helpful. We ordered and were told they were out of their striploin, then magically they had it.. They were not able to serve me different beverages.. Coolers, cosmopolitan... Forgot part of our order, steak was cooked beautifully by the way.. Unfortunately it was not seasoned and completely bland, hair in the food... When we tried to talk to the manager his solution was... Oh well maybe you should have said something sooner.. Will not be back... They don't deserve 1 star...
It was good... took a little bit long for the food but other than that all good
Bad service bad food, mushroom rice plate was disgusting but the all ribs were decent just the service took forever ribs were cold and the place was empty barely any customers not sure why it took so long to get served
Great service friendly staff
My FAMILY are creatures of habit. THIS particular Montana's Jasper is always on our Jasper checklist when we visit here together. The staff and manager are super friendly, the food is always on point and it never disappoints. We don’t frequent Montana's in Edmonton very often but this Jasper location is always great :) They deserves Five stars
Awesome service and unbeatable value.
Steak was good. Baked beans were not. Side salad tomatoes were chopped to small to get them on the fork. Service was good and view was fantastic.
Great ribs and sides good beer good atmosphere well worth a visit.
The steak was way to hard.
Really good place, ribs : 5 stars !!!!
The waitress named Alison ????????????
Worst experience I've ever had .... Huge wait times over cooked and under cooked food debt machine didn't work properly. Unbelievably mismanaged
It's the first time I tried a Montana's in a small tourism town outside of major urban areas and I was not disappointed. Food quality was definitely up to chainwide standards and staff just as well trained and friendly. Unfortunately kitchen staff was not as efficient and food took almost half an hour to arrive despite the restaurant being almost empty; otherwise a higher rating would have been warranted
Our server was friendly and helpful. My side was forgotten and the French fries were delivered cold.
Excellent
We arrived at Montana's in Banff at approximately 7:00pm tonight. The girls that greeted us were great and seated us promptly in the lounge. We decided on our order, both drinks and food but we were never served. The bartender looked up a couple of times and a server walked by a couple of times without so much as a glance our way. Then she disappeared. We waited 20-25 minutes and then we left. Horrible service!
Very good food and atmosphere
Been here a few times in Jasper. Great each and every time.
Don't miss out on the gravy!
Love the food and the service was execellent.
Hour wait.. nobody taking down names with lots of people waiting.. reservations taking up a considerable amount of the restaurant.. out of ribs, milk, bacon, the beer we wanted, and likely lots of other things at 7pm.. "backlogged kitchen".. nowhere to sit even if you do wait.. would rather watch dozens of people walk out of the restaurant than serve them. Fireplaces with no fire, heat vents with no heat.
Great place for Barbeque and beer. Fantastic view and great service.
The food is amazing, you get a lot more for less
Great staff and cozy atmosphere! Can be quite busy.
had dinner there tonite - was to be a birthday celebration for two 11 year olds - first off we told 3 people we had a reservation which no one seemed to know about finally got seated and it took forever for service . We finally got our order in and waited and waited and waited - finally the two boys got there meals but the adults waited at least another half hour for our food Not sure why we couldn’t eat together We were there a total of almost 2.5 hours for which most of our time was spent waiting - Will not go back nor will the other 7 people at my table and we are locals so we won’t be recommending Montana’s either
Good food Good service. Ribs were a little dry and hard to chew. Everything else was great.
Tasty food!
Service and food was great. Social distancing worked well
Food is ok, but the service is really terrible, the white male waiter might be having his midlife crisis for servicing younger Asian people. Btw I still tipped him 15%, just to be polite!
Our server was nice, but so much on the menu wasn’t available. We were really disappointed with our food especially for the price.
Experience didn't start well. Nobody to greet or seat us at the door We had wonder into the dining room before being greeted. Food was passable. One issue with the food was that one member of our party ordered a starter Caesar salad for $6 and it came on an 8 inch plate but another member ordered a house salad for the same price and got 1/3 as much on a side plate. Service was a major issue. Food took over 45 minutes to arrive after ordering and it all came out at different times. We would also ask for drink refills which didn't come until after reminding the server. All in all we spent 2 hours at the restaurant and were told they were short staffed only after we received the bill rather then being advised that beforehand.
I Love Montana's, I had the brisket sandwich as always. And even though my girlfriends birthday was a few weeks away, all I had to do was explain that and ask nicely and they busted out the awesome photo OP antlers.
The food was good, and I was going to give a low score due to a mix up with our meals but Adam (our server) sorted it out for us and as such they can keep the 4star review. Thanks Adam.
Bartender Gail was superb, fun Information. Good night.
Seemed like a nice spot. Just got the pulled pork nachos and a side salad to share. Was completely unimpressed with the nachos. There were a couple small chunks of pork on there. Not worth it.
Food is dilicioud. Service is great. Only i don't like it is that they ask my email address for WiFi use.
Disappointing. It took 20 minutes to get seated. They're short staffed, and seems like they'll hire anyone. It took more than 45 minutes to receive our food. Once we did get it. It was just disappointing. The chicken in my Southern a chicken sandwich was burnt, see pictures. I had to remind the waiting staff I was missing the chipotle sauce for my sweet potato fries. 2 of my friends ordered the ribs that were advertised as "fall off the bone" when they were very dry and my it took some knife effort to get the ribs off.
Wow, the Montana's in Jasper is amazing. The food is somehow better than any other Montana's I have been to. The staff there are super friendly. Will go there over a lot of other local restaurants that have, sadly, disappointed us in Jasper. Their beers come in like crazy huge sizes and their fries are so delicious. Oh, and definitely get the beef rib. It's a delicious Brontosaurus/Flintstones experience!
Great service and food!
Worst service I have ever had, they all acted like they were going crazy. Took about 10 minutes to even get acknowledged. We asked for rootbeer they never had any. My son wanted the kids pizza, wasnt an option. We ordered our food, pretty basic things and an appetizer. She never came to refill our drinks once I had to ask for a refull. No bi deal 15 minutes later still no drink. It was a paralyzer . We got our food still no drink my husband never got one as well needed a refill. Nevee got our appetizer asked she said she forgot to order. Still no drink... i asked and she said she forgot. I ordered a dteak and couldnt even cutthrough it and my shrimp weere burnt and cold. I do not recommend going here.. tbere areway better restaurants rhere dont waate your time here. I keber got an apology or can I make something better for you. Nothing!!! .
If I could give this a zero star I would. Waited over an hour for our food and when it finally came out it was cold! Waiter came out once 2 minutes into eating our coleslaw, no refills, son didn't even get to have his free dessert because NOONE came to service us! No discount off meal and barely a sorry from the staff. Excuse was "kitchen staff was slow" for 3 tables total in the place!!
Take out
28 Aug 2021, 17:56 This place looked like a racist organization place when I was there. I was eating there and I watched Montana staff refuse to allow a g... I was there last night and I watched your staff refuse to allow a group of about 10 indigenous people sit together at one big table. You made them sit apart at two tables. But Within a half an hour a larger group of white people came in and heaven and earth was moved to put them all at o e table. I also watched your wait staff be rude and abrupt with these poor folks, and even saw them refuse REFUSE to all one person to put their whole tab on one credit card. I was SHOCKED. And embarrassed.
We came to Montana's for supper and we had a fairly good time. Our server was very nice and served us as quickly as he could. Unfortunately I they were short staffed this evening, but our server did a very good job! The food arrived a bit slow but was hot and very good. I would say the restaurant looked nice on both inside and outside, however it looks like the flooring desperately needs a refresher. Overall I would probably go again when I'm in Jasper.
Great food! Friendly staff and quick service, absolutely loved it!
The customer service was great. The food was outstanding. I split the BBQ Platter for Two with a friend and it was amazing. If you’re in Jasper I would fully recommend eating here and it’s your loss if you don’t.
Prompt service. Good food.
Sitting in the Jasper outlet as I type. The heat is not working and it is freezing cold! The gas fireplace is not on. When I asked why not I was told they tried yesterday but couldn't get it to work. Come on Montanas! How can you not get someone in to get this fixed? After 2 days?? We have not yet received our food. Hopefully the food is better than the climate in the restaurant!
food and service was amazing. best food we had in jasper
Great place to have drinks and food.
Friendly staff, fast service and great steaks.
Nice atmosphere good service and great food.
Good service and food
We enjoyed our food as well as sitting out on their deck/patio. Downfall ..we felt disconnected with the service, the server did not come around to refill our water and coffee.
The pulled pork nachos were fantastic! They were the best that I have had in a long time. I would definitely get them again.
Great food. Awesome service.
Great taste, cheap price. want to visit everyday.
Food was good, the staff better!
Always great food and great service at a reasonable price... Definitely go when it's less busy though
We have gone to Montanas in Edmonton and Red Deer and had great hot served food , ribs especially with great service. Jasper's Montanas was a monumental disappointment. Spinach dip was warm not hot, ribs were dry and luke warm. Got our uneaten dinner to go so we could put more sauce on and get to tender stage when we get home. Defeated the dine out experience. We ate at the Caribou in Valemount last night and it was "Excellent" food , temp and service. For a hot spot in Jasper the mark was off sorry , not on our return. Hope you can up your game when things get busier this spring/ summer 2021 March 13.
Great food, not much for dairy free for the people that have an allergy to it.
No host/hostess at door and no sign saying wait to be seated either. Tried ordering a beer and they were out of the kind Originally wanted. On too the food we tried ordering a 7oz steak and no longer had that and I had to order a 10oz. The steak was suppose to be medium-rare and came out medium-well or more or less well done, was dry and tough no pink. The sampler platter ordered which was missing a cut of meat we were informed of this and got 1 extra rib for it, but there’s a create or own pulled pork “sandwich” which only came with a half piece of bread where at every other Montana’s we have been too has had 2 pieces or a bun to actually create a sandwich. Over all disappointed. Talked to the manager he was very nice and friendly only made us pay for a 7oz steak and helped us substitute something in for the missing items. The waitress was very friendly and caring. People are wonderful that work there just the food was very disappointing .
Pizza was good. They had a good IPA in cans. Waiter was very good. Definitely recommend.
Went to montañas in Jasper. Service was excellent and food was great. Never a disappointment. Will definatley go again... ????????????
It is what it is. A little pricy for the quality of food .. but the service was great.
Every wednesday Montanas does offer all you can eat pork ribs for $29.99. It does include the ribs as well as fries / potatoes, Cole Slaw and a piece of cake. You will start with a 9 bone rib and receive 3 / 4-bone-pieces afterwards. The restaurant was pretty crowded, so that we received a place directly at the bar counter. Staff was friendly and attentive, so that we never had to wait long for the next round.
Beef ribs were so good And pleasent waitress.
I saw the staff doing a very thorough cleaning and disinfecting of the table and chairs which was much appreciated.
Nope. Was not impressed. I have worked as a waitress among other jobs. They were indeed short staffed in the back but they we disorganized beyond belief in the front. Waited 1.5 hours for my food. And the chicken was raw. Not exaggerating. I thought maybe just a really bad day for our waitress. Messed up our one order so bad. But we met several others with same issues. Missed items, wrong items, beer or drinks coming AFTER the meal was already done and eaten. Manager was kind enough to take off my raw chicken, and the extra charge for the item we didn’t order. They need to get organized. So much potential. But need a better system to work as a team and like clockwork.
The fajitas looked amazing. My ribs where ok.
Very friendly atmosphere, food always great. They had a kitchen issue and handled it like pro’s. Excellent service thank you.
We had a wonderful time here, being Sunday night, it was quiet inside. We got a table by the window, and watched a fox walk across the street. Our server was attentive and extremely polite, the manager was also a very friendly man. Our food arrived promptly and nice and hot. The food was sooooo delicious, I love Montanas, I recommend it to everyone and anyone.
Quick service, great food, perfectly cooked steak, and the best mini donuts I've ever had!
Really good experience here. The prices were competitive and the portions were great too and a great location. Our server was on point and was very friendly. Stop here if you are in Jasper everytime!
So where should I start. Coming in, the "greeter" was more of a scarecrow. Not the fact that it was a bulky man with tattoos, but the fact that we were harshly asked if we had our vaccination cards. We did a rapid test, some of us had forgotten them in the van. With impatient motives, he was rude to us. There's more, but no use writing about it. All I want to say is, please respect the next customers more then us. I don't want to cause an argument, but with my last experience it was tough not too.
We came here to get supper and the hostess wouldnt seat any of us. Two families made to wait while they allowed another famile from the back of the line ahead of us. When we spoke to the hostess she said it wasnt her call. The manager gave use a dirty look and continued to not seat us. There were many open tables but they wouldn't take us as customers. Dont go here. Racial profiling.
Service was good and food was delicious as well. I like their menu its a bit different and food has a unique twist on it from the usual. Overall a good experience.
Delicious! Good portions! Friendly service
Ordered take out since we're staying at pocahontas cabins with our dogs. Sad when the best part of your meal is the diet pop and the appetizer. I got the kids grilled cheese with sweet potato fries; since I'm not a huge eater. And not only were both cold but they were soggy. I threw out the fries. Only saving grace was the cauliflower wings; thankfully they were still delicious cold
Our Montana's visit was extremely disappointing. My husband got the big smoke platter and all the meat was extremely dry. Comparable to shoe leather. Service was mediocre. The only bonus of our visit was our son ate for $2.
Nice place. Shrimps are great. Stake had a little rind in it
Food was awesome, Sandy was the best server we had our whole vacation!
Food was good, service was ok. Atmosphere was pretty good! :-)
Ordered food to go...... asked for no onions cuz of allergy. What do i get....... everything covered in onions. Worst experience. They are not great at listening. Just awful, something so simple.
OMG! What to says? Food = Perfect! Wings are fantastic! Drinks are so good, I paid more money for them than my meal! I wanted to ask for a drum full of their Big Momma's lemonade! ????️????
Great prices... lousy food quality and service. Food was not as ordered and still wrong after sending it back. We were comped for the meal that was the most incorrect.
Good service, good food.
We placed the order online, which we found super convenient, and it was ready for pick up on time. The staff gave us an extra box of donuts, which were very delicious! Will definitely come back!
Amazing! This is the place if you like BBQ, They have 3-4 different sauces and all of them are so good an unique (they even sell them). The place is great, good and fast service, the prices are good too. One of the best places to eat in Jasper.
Love it great food and service. The BBQ flavor was the best. Came from florida to visit Jasper.
Great little patio, and our appys were tasty
Good food warm and comfy
Popped in for a pint and apps - fast friendly service. Cauliflower was delicious
Super service and as always, steak was cooked to perfection! Love the atmosphere at Montana's in Jasper????
My husband and I enjoyed an incredible meal sitting in the big windows at Montana’s so we could view the mountains and part of the town. Our waitress was so wonderful! We did not have to wait long for our food!
Great food, fantastic service, adam, our server was excellent
This place has amazing food and amazing customer service. I’ll like to thank sandy our server. She was so nice and even when the restaurant was so busy she took her time to take our order patiently. I’ll highly recommend this location !!
Good food lots of choice mainly bbq but they have beef, porn and chicken. You can take an expensive steak or Mexican fajitas. The portions are big so make sure you’re hungry. The service is good but they do not waste much time so just tell them that you like to look at the menu for more than a minute.
Good
Great food and very happy stagg
Food was good but terrible service. Ordered an appetizer and never received it. Then while setting our entree plates in front of us the waiter asked if it was all on one bill of two and never checked on us again (about our food or refill for our drinks) until we stood up motioning to leave. The waiter was also super pushy with alcohol which I do not appreciate.
Nice place, good food and fair priced.
Good food service and speedy delivery of food.
All you can eat Wednesday is great
Quick service, great atmosphere and good food but the hilight of the night was our waitress Kelli, she was amazing - very friendly and knowledgeable!
Good food good service
All staff we could see were wearing masks. We ordered for takeout. The food was prepared quickly. The price was fair for Jasper. The food was good. One of our meals was supposed to be a children's meal but we got the adult version. We didn't double-check before we paid. Kid's meal is cheaper but my kid was disappointed not to get the dessert. This was a good excuse to get icecream after dinner.
A friend and I had dinner here this evening, and we were treated very well by the staff, particularly our waitress Angelica. We got a great seat outside on the upstairs balcony. I ordered ribs and salad and my friend got the chicken fajitas. The ribs I had were ok and the flavour was alright, but the meat wasn't the envious "fall-off-the-bone" type. Overall, we thought our orders were pretty good, but not outstanding. We both admitted that some similar recent, prior restaurant eating experiences were superior. That said, the service we got here and their making sure we were satisfied was wonderful!
Great ribs and wings!
Bit of a wait to be seated despite lots of empty tables (assume short staffed). Good food, we had the 2 person platter - ribs were tasty. Very friendly staff!
Good Service. Food was mediocre.
I've never written a review before for anywhere in my life.. but considering the fact that I am a fan of Montana's. I have to really say that the Jasper location was the worst taste experience I have EVER had in my life. I got the "Grilled chicken & shrimp" plate. The shrimp came out caked in grease, and I make a better chicken breast at home on the pan on 15 minutes.. not to mention the fact that all of the food was cold. The only decent part of the meal was the Spicy cauliflower appetizer. We also are staying at a cabin nearby that is 40km out. So we made the trip out solely for montanas. Easy to say we won't be returning. I have never returned or made a complaint about food in my life... very dissapointing.
Quite possibly the worst restaurant in Jasper. 2 of us ordered the sampler platter and there were things (some sort of food) on the plate that we couldn't identify. Both plates were missing items as per the menu, the server brought said missing items as quick as she could meaning it was slapped on cold and raw. We ordered the daily drink special, the server had no idea what it was, made something up then charged us full price. Save your self go almost anywhere else in Jasper????
Food is tasty and service is good,,, price is not so expensive even it's a tourist area
Great food
Good food and great service.
Between messing up 2 items out of 4 (small order), these gues dont have a tap machine, a staple during covid19. Someone's not running this place right if its been 5 months with covid and no action. Foods okay, servers ight. Owner/managers are cheap goofs
With COVID, we enjoyed taking out and going back to our hotel. The young gentleman that was working the Sunday December 20th around 4 ish was great! Super Friendly and great customer service. The food is swell like it usually with Montana's! Thank you :-)
Great BBQ and steak here, with very affordable prices.
Usually I wouldn't take the time to write an unfavorable review but here I am! Had a most unremarkable experience dining at the Montana's in Jasper. My meal arrived wrong even though I corrected the server 3 times. Ordered the Trio Meal, Ribs, Chicken Breast & Shrimp, got Ribs & Chicken wings, again told him 3 times that wasn't what I wanted! Halfway through eating my wrong meal my chicken breast & shrimp arrived. My shrimp literally tasted like the smell of burnt hair! What was funny, there were 4 tables in our area of the diningroom, 2 others while we were there complained about their meals, with the remark from the server, close to yelling " I've worked 3 months straight 17 hours a day, sorry if I made a mistake" and then just stormed off! There are a lot of great choices in Jasper to have an excellent meal. I highly recommend you choose anyone of them and completely avoid this restaurant!
Best pulled pork sandwich I've ever had.
So delicious and friendly
Food was great, service was slow
Really good food, great bbq sauces. Recommend stopping here for any meals. Service was a little slow due to short staffed but our waiter was awesome.
Made a huge take out order and it was not good. Ribs were great, the fries with each meal were good, other than that everything was awful. …
Worst customer service ever. Waited 5 mins to get seated (not too busy though), waited 15 mins and nobody showed up to take the order. I left the place without having food.
Good for Non veg lovers. Great service. Requires more veg options
Tasty food, awesome staff and nice location. Would surely go there again!
Came almost a year ago and it was good but there wasnt much space between people dining and at the time they still had people coming inside with no mask on. The food was good and so so priced and close to the hostel I stayed at so convenient
Zero stars!!!! Horrible experience. Very Rude owner and manager. We left due to manager's rude attitude, unbelievable behavior and terrible customer service.
Friendly and inviting, Montana's is sure to satisfy the hunger and thirst of both locals and travelers. Stopped in for a beverage and Buffalo cauliflower. Saw wonderful platters of bbq ribs and happy diners.
Spent 15 min waiting for our server to arrive and take our order. Food was average but quick as were the drinks. The four “hosts/hostess/cleaners” were the worst employees I’ve seen. Spent more time gossiping like high school and commenting on patrons of the restaurant that they didn’t actually do their job. People were waiting to be seated in an 1/2 full restaurant. I would not recommend this place based on their actions.
Very good steak and nice service.
As a group of 4, we waited half an hour after ordering to find out that they didn’t have brisket which is what 2 of us ordered. Shortly after the other 2 orders came out, one of which was a cold burger (that wasn’t prepared with the requested toppings) and fries. They can be assured we will never return, and will never recommend this place to anyone. I would give 0 stars if it were an option.
Not value for money this restaurant, poor timing, starter and main courses arrived in the same time but we got the starter free after negociate !!! . We order a steak with lobster and shrimp and when it come I have dices shrimp and half inch of lobster mix together and some dry onions .. my friend is allergic to shrimp just to remove that shrimp in the same menue cost 8$ MORE .. WELL WHAT A JOKE this restaurant first time and last time not recommended
It was very good the staff was great but my streak was to over cooked. However the drinks were great and the view, beautiful.
Food was amazing, but they tried to kill us by feeding us so much deliciousness. One star away from perfect because they were out of Somersby apple cider!
Great food. Friendly service. Beautiful restaurant.
Service was meh at best. Server was inattentive. Food was pretty standard chain restaurant. Not good but not bad. Price was high for what we ordered. If your hungry it isn't the worst place to eat. Just don't expect any sort of wow
Food was very mediocre. We ordered their spinach dip and it was over cooked and burned. We ordered the chicken tacos, and it was undercooked and the frozen cheese was still seen. We opted not to get the dessert. Servers seemed super new at their jobs, so won't comment on that.
First time visiting this location and it will not be the last. Our server Vik was spot on and was so funny. Great food and huge portions at decent pricing.
The food was good and the service was great, but the aftermath I could never wish upon any living creature. Holy Cow! You could set a clock to precisely 24hrs for a countdown until you surprise check the plumbing capabilities of your cabin. You will even unknowingly test your grip strength in the process. My handprints are permanently pressed in the seat, in memory of my fight that day. I am a Montana's survivor. I'm going to start a support group.
First time ever going to Montanas, and this was a great experience! The drinks were well priced and food was decent, and a great portion size. Food arrived very quickly. Loved the spinach dip, will return for the spinach dip.
This location is one of the best I have ever been to.
The staff is friendly and the burgers are very good. One glass had a big red lipstick stain, they changed it after I mentioned it. It's not the cheapest restaurant, but the prices are fair for the quality you receive.
I has the new chicken sandwich and fries. The food was great and the service was very friendly and fast.
Got all you could eat ribs and they weren't good. Server was swamped, had to wait 15 minutes just to order water and manager wasn't helping much. Could have told hostess to take drink orders to help out the server. Could have had the bartenders behind the bar who were not busy also help on the floor.
There wasn't much open in Jasper on an October night. Pulled into Montana's by their nightly special. It is a chain so you know what you will be getting but also chain, not tourist, pricing and our service was excellent. A good option for an otherwise touristy town.
Food was good, service was good, except the server took a while to bring us our bill (he kinda ignored us at the end). Half our party left and he still didn't ask about the bill.
Walked out of two other restaurants before stopping in here. Out waitress Gail was super friendly, made recommendations on our selections that we both enjoyed. Ask your waitress people- a good one will tell you what is a good choice!!! We wanted something different to drink after climbing a mountain and enjoyed another of Gail’s recommendations- a spiced rum drink with tones of fruit that we ended up buying a pitcher of!!! Good service, perfect steaks - and if you ask they do give you a 7 oz btw, no room for a dessert but the sky-high mud pie looked fabulous!!! Manager approached us towards the end of our meal to ask how we enjoyed it. Very impressed, we were in no rush, enjoyed the hockey game and had an amazing time here. Highly recommend.
I love this cook house for AAA sirloin with goose island indian pale ale in winter. This particular place at this visit is my first and hope it is not last coz I live in Calgary. Being said that...my AAA was not like here in Calgary. I could only give AA on the beef. Cold and chewy that I can not finish my sirloin. No one bother asking how was the food. They are too busy.
Food was very very bad i was shocked, and very cold. I would 100% not recommend, try somewhere else local.
Delicious food. I am definitely eating here again. Very friendly staff as well.
Food was good and decent pricing, our server Allison was great!
Disappointed that there was no belgian moon on tap. The local selection was meh
It was busy, but we were served quickly..
Beautiful views. Lots of wildlife. Very relaxing pools. Lots of hiking trails. A must do when visiting Jasper.
Food was great. Was my daughters bday and server didn't want to sing. Shes seemed distracted.
Service was good and our waitress, was down to earth friendly...
Good foods, place is clean, friendly staff and Beautiful view
Fast service, friendly server, good food, & great atmosphere.
The first photo is the chicken taco I got. The second photo is what I thought I would be getting. It was very sad looking taco ????
Food was bad. Would not go again.
Great place to eat downtown. We had a window table and the view was fantastic. Food and service were both very good.
Great food. Great staff
Rude Manager Everything was fine until we were almost done with our lunch. This older lady who happened to be the manager started clearing a table in our area. My Son was just wandering around minding his own business, just being a kid. He was standing by the window admiring the Jasper weekend street traffic. My son is 4 years old. She passed by our table multiple times, and I could tell that something was bothering her. The restaurant was fairly empty and there were multiple tables empty around us. At one point she started cleaning an empty table and came to my wife to ask her to be "Seated" - in a very rude and condescending manner. My wife was standing next to her chair. This lady came back again and this time to tell my Wife to keep my child "Off" that area as she is going to have someone seated there. Again in a very condescending and rude manner. My son was nowhere around that table, He was on his chair or by the window behind our table the whole time. I didn't want to ruin our vacation so we decided to just ignore it for now and deal with it later. As it was getting very offensive & we were almost finished with our meal - I decided to ask for my check. I could see her going to her server and pointing in our direction and saying something. My server arrived with our bill and left the POS for payment. I paid the bill, while we continued to finish our meal and were planning for dessert. This is where it gets interesting - This Manager came around our table and started clearing our table while we were still eating our food & waiting for the dessert that came with the kid's menu. She took the plate away from us while we were still eating. We were shocked and speechless. We felt humiliated!!! At that very moment, our server arrived. I confirmed with our server if that lady was her manager (which she confirmed, yes that rude lady was the restaurant manager) and briefly told her how we felt. Before I could finish my sentence, She broke down in tears and apologized. She mentioned that she was having a very difficult time with her. Holding back her tears, She asked me about the desert but I declined and we left. We are still trying to figure out the reason behind the Manager's hatred towards us - Could it be because we were the only person of color in that restaurant at that time? I am going to escalate this complaint and hold her accountable for her rude and condescending behavior. It amazes me that the restaurant claims to be a family restaurant but shows a complete lack of empathy towards families with young children. I like going to Montana's but now I will never set foot in any of Montana's Chain.
If you like Montana's food with half the flavor and half the menu options, you will love the location in jasper. We got deep fried pickles and garlic bread and cheese appies, that were mildly good, however the burger was salty and had a prefrozen taste. The service was good, there is family seating and everyone wore masks due to covid.
We got there 9pm, one hour before close. Server was very friendly, our food was delicious and came quick to the table. Highly recommended, great place, great food!
Great service! He was fun and attentive. The food was nothing special, typical basic Montana's.
Take out service needs work. Have been told I can’t order for take out twice now
Slllloooooowwww!! Waited 45 minutes to be waited on..and then another hour and and a half to get the food which was terrible. The salad was wilted like it had been sitting under the heat lamp but that had me wondering because the hot stuff was Luke warm. Will not return to Montana's
Good, Clean Location. Great food.
Got seated quickly, the servers were friendly, efficient and attentive. The food was great!
Amazing food. Stayed on the outdoor patio with the gorgeous view of the mountain range. Staff was really friendly and attentive.
Service and Food was great! Mac and Cheese is a must try and the Caesar is great as well.
I was visiting the Skytram Jasper with my family on last Saturday and we encountered Montana’s BBQ & Bar. Although they were full and had many people waiting at the door, they still managed to get us a table with the help of lady Host / manager who did absolutely great work to accommodate us. Can’t remember the name of our Server who did a fantastic job! He took his time with us describing the daily offers and drink specials, and is overall a very friendly person. Not only was the service good, the food was phenomenal as well - the beef rib, fish and chips, chicken burrito bowl, and all you can eat ribs were all hits. We couldn't have asked for a better experience! Thank you so much Montana’s Jasper team for providing us your great hospitality!
Went with a group of 45....had 2 absolutely amazing servers!!!! The 2 of them kept things flowing and very efficient....can't praise them enough!!!! The only drama was when the manager got involved and tried to rush the process....when she left the situation things went back to fabulous. The servers get a 5 star, however our negative personal experience with the manager got this review a 3. Seriously lost my appetite dealing with her.
wow! was not expecting to enjoy dinner here this much! if you go you must get the garlic cheese knots... they were exceptional! best moscow mule i've had recently and was served in a cold copper mug ???????? service was great - thanks red! had a nice time :)
Big Disappointment, took over 30 min to get drinks and over an hour to get meal. Took an hour to get the starter soup, i finished my meal before my son was served his meal which was just fries. We were there for 2 hrs!!!! Machine would not work for scene card. Definitely wont be back.
I really liked the food of this place. I got the chicken tacos and they were awesome! With it, comes sprinkled “kapow!” Sauce, which went really well. They also have a Texas barbecue sauce that went really well with the fries. If I ever go back to Jasper National Park (a great park) I will definitely come back to this place! The service was also excellent, and I was glad it was family friendly and did not stink of alcohol the bar area.
Service was a bit slow, food took a while, but it was busy. Food was delicious as it consistently is.
Show up at closing after driving the whole day only to find out that we got to Jasper Montana 's right at closing. I walk in exhausted and just needed a snack for my family, I was met by a gentleman asking of I was coming in for a beverage and I told him I would like a drink and food for the family and he informed me that the kitchen was closed. I asked if there was any place in Jasper still serving food and he told me to hang on he'd see what he could do for us. WOW WOW WOW, the owner and staff at this place were fantastic. Thank you all for everything YOU ROCK!!!
good food. good atmosphere, good service
Good service and good food, nice choices for small kids as well.
Good good and reasonable pricing
Its good for a chain restaurant, nothing too spectacular. But good food overall.
Absolutely phenomenal food and service! We actually forgot our to go order and left. Our waitress actually ran down the street to catch us! Highly recommend!! You will not be disappointed!!
Awful. 10oz fillet steak was more like 5oz, overcooked, overpriced. Service was polite but patchy. Hoping for a nice meal for my sons birthday, nobody was satisfied. Go to A&W next door instead, you'll get better food.
Great service, ok food.
I can't really recomend this place. Price was high, food was not up to our expectations. Friendly service.
Excellent service, friendly staff and great food in a magical atmosphere!
Don't waste your time here...literally! We waited over an hour (and only maybe five other tables occupied) for the worst restaurant meal we've ever had. The food was so bad we actually felt sorry for the server. My husband's Chipper fries were either burnt or raw in the middle and never came with any dip. My french fries were burnt and cold with a side of cold gravy. Other customers were also appeared upset with the wait. Definatly not up to Montana's standards. Such a perfect setting for a Montana's restaurant....too bad we won't be returning!
While at the Montanas in Jasper I witnessed the busboy/server? Not sure as it was late at night and he was just setting tables,for the next day, coughing and not covering his mouth while setting the tables, while holding handfuls of cutlery. And I thought this was bad enough, but on his was back to get another load of glasses this time he was picking his nose, wiping it on his jeans, picking up glasses setting them on tables, picking some more, grabbing more glasses. It was disgusting, but there was no one there to inform so I guess the people is morning were exposed to his disgusting hygiene!! Will never go there again!!
Excellent experience this evening....The service from Tanya was fantastic and so was the baby back rib dinner...Highly recommend !
Food was a bit bland and bar tender wasn't great but it was ok.
Erin was a wonderful server however my $27 10oz sirloin was a disappointment.
Service was prompt and friendly and I tipped for that as the waitress was great. Food was garbage and serving size was a joke and two meals were cold. I hate writing bad reviews because this could have been an isolated experience for me and my family. But I left feeling ripped off.
Service was amazing, food was excellent. Adam’s customer service was extra ordinary. Recommended 100%.
Bald server of the lounge really lacks customer service skills. In a place like Jasper, you should expect lots of international travelers. English obviously isn’t my husband first language when he speaks, and our server talked down to him after multiple questions that “everyone should know” according to him. The steak was great. The only positive during our time here. This was last week
Walked out after being seated for 20 minutes. Wait staff had not even gotten our drink order or acknowledged us. Table next to us the same . Place was half empty.
They ran out of corn bread which was the main sad thing. And I found my pulled pork sandwich didn't have enough to fill me up. Otherwise I love going there and the service was pretty speedy considering Covid. We sat in their upstairs patio.
Good food and great view
Good service, we changed our order to take out with no problem as both our kids were too tired after a long day of driving!
This place is awesome great service and very professional best food in Jasper
Great server. Good was good.
Great food and service
This is the best service we have had in years! We had a hockey team ages 6 and 7 with siblings and they handled all of us perfectly. Manager was amazing would go back in heartbeat! Highly recommended
Good food and great service but a little pricey
Lovely views and lovely food. TBH I was hesitant to come as our last meal in Edmonton was bad. But the meal at this location was fantastic! We did ribs which tasted great and tasty sides. We were on the patio which is shaded but lovely view and had a heater so we weren't cold at all. Also really nice to see the action of the road and to see the train plus the squueeelllllsss lol Totally worth coming in and trying them out! YUMM
If you want horrible, bland, overcooked food then here is the place to go. It was absolute Trash.
One of nicest Montana's I've visited. Good friendly service.
Very fast service. Ribs were a little dry, but not bad
Food was not the greatest and half the menu wasnt available and there poutine was made with shredded cheese only good thing was the staff was fairly nice
Just got some take out wings, while I waited I had a beer at the bar and Adam was great to chat with. Thanks for the conversation.
Huge and delicious burguer! It's not a tourist trap, you should try!
The restaurant left the best impressions! Hospitable waitress Preet, delicious dishes and beautiful presentation I recommend to everyone! I would like to come back here again and again.
We got asked where we wanted to sit and we proceded to sit in the dining area. Got our waitress Maggie who was friendly and very helpful in answering our Questions. We got our drinks and my fiance was cold in which a staff member noticed and asked if she would like a blanket. What a great touch. Then the meals came out and oh my they did not disappoint. Yummy, plentiful and flavoursome. Definitely will be coming back.
Yardsailed a full beer and everyone was super kind, and didn't even charge for the extra beer. Nice patio, good food, friendly staff.
Good atmosphere and kid friendly. Ribs were very dry and a bit tough.
Awesome service and great food beautiful view. Would recommend to everyone.
We were not sure what to expect because our last experience at a Montana's ( not this location) was not great. Brad our server was fantastic and so nice to us and our little girl, the food was really good and came in a very reasonable time. This was our first time at this location and we will be back. Big thanks to Brad again.
Food was good, but an employee named Alison was so rude and she was not willing to clear the doubts of her co-worker, guess he is new.
Quite pricey for the amount of food you get, and not really as good as other Montana's.
The service was mediocre sadly, and the food was just as bad. The food cooled very quickly, and the fries were hard which to me means both sat under a warmer for a long time rather than being served fresh. If the food was good I could forgive the service but I was disappointed with the whole experience.
Manager was very nice and friendly. I would recommend all of my friends & family for sure.
Great food and good covid protocols being followed!
Terrible service. Food was good, can't go wrong with those ribs.
Very attentive service.
The service was excellent. The location in Jasper is one of our favorites. The food was okay. Nothing over the top but it is a nice place to enjoy a meal.
In the heart of Jasper Town lies a familiar favorite for ribs, steak and burgers.
Actually my 1st outdoor camping was in this place even though I live in Iowa The place is so organize so clean so beautiful best vacation ever,
The food and service was overall good but the spinach dip appatizer was a massive failure. The pitas that came with it was so hard that my wife actually cut the inside of her mouth eating it. Not a great thing on our honeymoon. We said we would like it take back because there were too hard to eat... like hard tac. Unfortunately, we were still charged for them. I would guess they had been cooked much earlier and had left them out and they hardened like bullets. Would be nice if something simple like that could be cooked to order.
Great food, nice people
Great atmosphere Decent food
Ang was a great server. Attentive and friendly
Great surprise. I was expectng a run of the mill experience but bright staff saved that
I could write a 5 page review on everything that went wrong. Instead I'll just say they weren't remotely ready for the opening ski weekend. The reason they get 2 stars instead of one is they did recognize all of the issues and discounted our bill. I hope they get their act together but I won't be returning anytime soon.
We took our disabled adult son to Montana’s Jasper for his birthday supper. We waited over 20 minutes for a server to even approach our table ( ended being a server from another area that came because ours was no where in site). We ordered drinks and my sons drink took over another 15 minutes. When we told the server it was his birthday supper he was to get him the hat and a special desert. We waited another 20 minutes for our meal, received no birthday recognition whatsoever ever. We travelled to do this celebration and it was a huge flop. It was extremely loud and noisy and staff were extremely unhelpful with the exception of the young man that did try to serve us but his own section was crowded as well. Ribs were dry. Definitely not going back there nor would I recommend this establishment.
Great ribs and they waitress was very pleasent.
There was no one to greet us when we entered- instead, we walked awkwardly up the stairs and waited. When we were seated, we were notified that there was no steak or ribs. It took an hour to get our food and so had to wait for a new bun because the old one was soggy. Not impressed.
A nice place to eat a lot bbq and drink a lot of good cocktails ????
what a disgrace to the montana's brand!
Great food. New server did GREAT!
I visited montana's on the Canada day long weekend and it was the worst decision. We were asked for drink orders turns out they only had one of the item available. How did they not know that they were running low on a bottle of beer? It was time for food orders. We were provided with the regular menu and a Mexican menu. After 4 attempts at ordering a meal that was unavailable finally got something that was available. Being so hungry and after a 2 hour wait I had a bite and it was fridge cold meat that tasted like chicken strips from Walmart. Throughout this process Peter the manager got involved as we were not happy at all with the lack of menu options. Like what is the point of providing the menu when 3/4 items are unavailable. Peter was not very helpful to start as we asked him what was actually available to eat. He was also informed of the food being cold. Instead of checking he just insisted that it wasn't cold. I decided to tell him to touch it because I was not eating that meal and not happy with his inital response. The waiter Jake was okay and tried to do his job despite our upset with the whole evening. He even tried to offer a discount due to the experience and it being my birthday. Doesn't look like Peter was really on board with that though. The reason they get 2 stars instead of one is they did recognize all of the issues and discounted our bill 20% in the end. I hope they get their act together but I won't be returning anytime soon. Clearly not ready.
I took a day trip on my motorcycle to Jasper and stopped in here for lunch. The place was decent enough, but their cook really needs to learn how to cook a steak! I ordered my steak medium well and ended up with a steak that was between blue rare and rare, but I was hungry so I just ate it anyways cus i didn't feel like waiting even longer cus it took a while as it was to get my food. The fries and beans were good, and the drinks, but the steak ruined it for me......especially since it's not cheap.
We had a great time at this restaurant, we had a big group with a lot of kids and our waiter Chris was amazing. The food was delicious and it was a great experience!
The side plates were all dirty, and half of the mixed greens in the salad were spoiled, we had to send it back. Food quality was relatively low too. I usually like Montana's but I don't recommend this location.
Went in when it wasn’t particularly busy but service was very slow, we got no refills on our drinks and the server was hovering only me while I was paying (especially when it came to the tip/recommendation options) was not happy with my experience
Absolutely no direction on if it was seat yourself or not. Hosted was completely clueless and air headed. Finally was seated. They were out off everything we actually wanted. The chipotle burger had absolutely so spice in it. Very disappointed. Complained and got a discount on the burger. Waiter Jake was nice and always checking on us. Very disappointed in the host and the kitchen.
Delicious, fresh food. Fast, friendly service, AND, you get to draw on the tables! It's a great eatery. Not the cheapest restaurant ever, but it is very high quality food. Don't skip on the chicken waffle club sandwich! It's phenomenal!
Good option to eat BBQ in Jasper. The place is upstairs, really nice with great views. Also the attention was excellent.
We frequently visit Montana's as it's one of our favorite restaurants. This location is a huge disappointment. The quality of the food is not there. I would recommend skipping this establishment if passing through or staying in Jasper Alberta.
The ribs are excellent
Best Montana's I've been in for a while Emma our server was lovely polite prompt and fun the food was good and hot and fresh and overall a wonderful experience if our local Montana's was thus good I'd go more often!!!
It was minus 6 outside and probably minus 5 in the restaurant. My hubby and I were cold the entire meal. Mentioned to our Waiter and he said that the entire restaurant is cool. We didn't stick around any longer than it took us to eat. No dessert no visiting.
John is a very good and lovely waiter
Good food and good service
Nice Food, Nice service. First come first serve
Nice place. Ribs were good, a bit dry but still... I would be happy to come on Wednesday to try Eat All Ribs. Beer selection could be better, no local beer is served at all. Stella Artois was missing something. My barman is customer obsessed... a kudo for such attitude
Good food reasonable price
Worse experience! We were a party of 13 and they couldn’t accommodate us because they told us that their whole staff were in training - this doesn’t make sense at all. If there were 5 families of 4... would they be turned down too? I don’t think so... very disappointed and will be bringing this up to Montana’s Corporate HQ so they are aware of the service we received in Jasper. We ended up going to L&W restaurant across the street!! EXCELLENT SERVICE AND FOOD! It’s a family owned business so I’m happy we went there to support their business.
Good food and awesome staff! Love it
I love this place.