Reviews of Avis Car Rental (Bank)

Raphael Morin

Efficient and good service.

Rodrigo Alpizar Lara

(Translated) The rent is very expensive if you want to leave your vehicle in banff and you do not want to return. The people they serve are very friendly. (Original) La renta es carísima si quieres dejar tu vehículo en banff y no quieres regresar. Las personas que atienden son muy amables.

Patricia Slind

I guess Avis is good if you don't have any problems. Our car stopped in the middle of the road and 1 day later we haven't get a replace yet! we had to figure things out by ourselves after many calls and promises but we still waiting for help.

Vikram Jeet Singh

Amazing service by the great boys. Very cooperative for all my needs.

Peter Arth

Great service, and a good clean car. Convenient location across from the train station.

Scot Barker

Efficient as usual

Vanessa Mailhot

Great location, but inconvenient hours if train is late.

Phung Le

fast, efficient

Scarlet May

At the Avis in Calgary, they gave us a car with a leaky tire. We went to Jasper with the bad car and the Jasper Avis exchanged it for a nicer car for no extra charge. We were pleased.

HuanChu Acres

Shoddy as❗???? Staff arrived 35 mins late after opening time n driving OUR rental car .. apparently took it home the previous night ... did not clean the inside of car nor wash the outside ... obviously didn't fuelled up ... pretended to be oblivious to the issues ... utterly unprofessional.. poor customer service.. need I go on❓???????? Need better staff❗????????????????

Eoin O'Raghallaigh

Quick car rental service.

Eric Lindow

Fast courteous service

maurice kinch

Rented a car to go to BC over the weekend. Got the keys from the agent who then sent me to check out the car and upon inspection saw that the tires appeared to be all seasons instead of winter tires. Went back to the Avis kiosk which by then was locked and the agent gone.I then had to call the cellphone number that was posted outside and got the agent who confirmed that all of their cars have on winter tires. Got to BC to find out the hard way that they were in fact all seasons on the rental. Lost a customer.

akshiv gambhir

Very friendly and helpful staff. Vehicle was nice and clean.

Cody Winters

Very friendly staff, and great rentals.

Miguel López

If I could give this place 100 stars I would. Vehicles on point, clean, low KMs and great prices. New models with all the sizes of vehicles..The staff is super friendly and upfront with you. No hidden fees. Highly recommended.

Shreyas0620

Really friendly and helpful staff.

Jacky Leung

Excellent and courteous service. I arrived late via VIA rail but notified them beforehand when I was in Edmonton and they assured me that my reservation will still be there for me when I get there. It's a small office and there was quite the line but as soon as I was serviced, it was fast and easy. The vehicle was extremely clean and a great deal for the price I paid! I would recommend AVIS at Jasper for any travellers wanting luxury with a budget. Shop smart and prepay your reservation to save time and hassle. Search online for discount codes.

Ken Tran

Head a good experience here with or car rental. We got a great car for our Rockies Canadian trip for 10 days duration. The car is a dream to drive - Ford Escape Titanium 2017.

Rylee Campbell

The sheila working behind the counter was perhaps one of the most clueless and incompetent people I have ever had the displeasure of coming across.

Goldon MIND

Customer service was excellent and the vehicle was clean.

Avis Budget Jasper

We are no longer located at 414 Connaught drive. Please come to see us right inside the train station at 607 Connaught drive. See you soon!!! :)

prince g

Excellent service

david cooperstein

This branch is trying to charge me for a ticket the car received almost five hours after I returned the car and three hours after Avis processed the return. Even after bringing this to their attention, they haven't responded to me. This is a shady, fly-by-night operation that only gets by because it is affiliated with a reputable multi-national brand. If Avis knew the business practices of this branch they would be aghast. A quick search will reveal that they routinely cancel reservations and dont maintain their posted hours. The people that have their reservation canceled are the lucky ones, however. If you are unlucky enough to actually get a car, then prepare to be scammed big time

Kalika Selene

Worst experience with a car rental agency I've had. I even gave them another chance after they gave away our rental car because we hadn't "pre-paid for it", and we got just what we should have expected: They over-charged us then gave us the run-around for more than a month and never did give us our money back. I highly recommend going to the competition (Hertz or National). They include much of the same features for about an extra $10, but at least that's actually all you'll pay - no surprise charges, unlike Avis.

darren sutherland

Radhika and Irish went above and beyond. I’m now a loyal customer because of these two people. Thanks so much for making my experience great!!!!

SD C

Very smooth experience

Miranda Koevermans

(Translated) We were well helped when we picked up the car. We don't know any more. (Original) We werden prima geholpen toen we de wagen ophaalde. Meer weten we npg niet.

SANDY GREEN

Amazing service and very reasonable price.

Blair Braun

Our vehicle broke down stranding us in a small town.Avis Car Rental in Jasper delivered a vehicle right to us, which no other company would do. They gave us the best rate, and we were stress free the rest of our holiday. We highly recommend them as they went the extra mile and treated us as family. Without their assistance we would have missed our daughter’s wedding. Thank you Avis Car Rental Jasper for a happy ending!!????

Kaimaken B

I rented a vehicle to go the airport through their reservation system, the person on the phone told me no problem and the car will be available the next day. Pickup time comes, the branch is closed and there is NO ONE to talk to or any local contact. The «local number» takes you to a call center somewhere in the US, where after 3 hours of nightmaresque customer service ordeals, where people don't even have a clue where Jasper is or what country I'm even calling from... they told me to drive to Calgary as it was the closest open location (and also my destination!)... eventually, I had no resolution. Eventually after many hours too late, the branch manager called me to «take care of me»... after leaving me hanging, disrupt my travel logistics and make me lose thousands of dollars, hours of time and go through the worst possible customer service experience.... I got a 50$ discount on a rental a couple days later. I'm sorry, but the good old Covid excuse is just unacceptable by now, after 2 months living under Covid restrictions, every single business I've had to deal with has come up with a somewhat reliable system. If you want to declare yourself and essential transportation service to keep operating, make sure you can deliver on your promises. And as a client, if you ever end up having to call Avis's customer service... good luck, better start calling another rental company on the side... In the other hand, another well known car rental company in town has actual local contacts, a real person, right here in Jasper to help you out and make you welcomed and appreciated. I'm done with Avis. Had to give it 1 star just because 0 wasn't an option.