Reviews of Caisse Desjardins de Hull-Aylmer (Bank)

Ian Thomson

Busy, Unfriendly, bad service, refused Quebec tax checks issued by the Caisse! This is my 3rd time reviewing this bank. Only once have I had good service and it has been the exception. I went to this bank, final time, last month (June 30th 2019)., and again they refused the check from Revenue Quebec for 80$! Even though I told them it was from Revenue Quebec. Every other Bank Desjardins (actualy its a Casse) has cashed them no problem. So I am done with this branch, avoid them at all costs! I have spoken with others and they also have had terrible service.

David Rouleau

I have dealt with the Caisse for years. Horrible service. I have so much trouble with them. Trying to get my RRSP to put into my business, they have no business asking me what I want the money for. All they want is to receive the interest money. It's my money.

Pierre Djympson Chery

(Translated) The cash register is well located, lots of parking, large room, comfortable waiting room, the mortgage advisor was very nice. But the waiting line becomes longer and longer (up to 45 minutes), and then the company removes certain counters and branches that were close to its members while the company overpay its Director (Guy Cormier) with millions. It would be fairer (as a co-op) to give back to members a little rather than overpaying senior officials. (Original) La caisse est bien située, beaucoup de stationnements, local grand, salle d'attente confortable, le conseiller hypothécaire était très gentil. Mais la ligne d'attente devient de en plus longue (jusqu'à 45 mn), et puis l'entreprise enlève certains guichets et succursales qui étaient proches de ses membres pendant que l'entreprise sur-paie son Directeur (Guy Cormier) avec des millions. Ce serait plus juste (en tant que coopérative) de redonner un peu aux membres au lieu de trop payer les hauts responsables.

Eric L.

Receptionist "jacky" is the worst one ever. I called and asked to be transferred to a specific employee by name. She started playing "20 questions" I thought she was going to ask my height and weight while at it. After what seemed like 5 minutes of answering her questions, I asked to be transferred to the employee''s voice-mail. She refused, saying I had to speak first to the admin assistant who would then transfer me yo voicemail. What??? Then I was put on hold and listened to music for about 5 minutes before I spoke to some one. What a Joke! This one takes her screening a little too far... not a good first impression in my opinion.

Stéphane's way

(Translated) The service was terrible. The young cashier was even insolent .. Totally inadequate! (Original) Le service a été exécrable. La jeune caissière était même insolente.. Totalement inadéquat !

Daniel “Tradeware” Malo

Good service

Samantha Stewart

(Translated) 1 STAR IS EVEN GENEROUS. WAIT NOT TO END. SERVICE TOO LONG. THE STAFF APPEARS DISORGANIZED. (Original) 1 ÉTOILE C'EST MÊME GÉNÉREUX. ATTENTE A NE PLUS FINIR. SERVICE TROP LONG. LE STAFF SEMBLE DÉSORGANISÉ.

Delphine L

(Translated) Update 5 months later: I returned there yesterday, and there is still no terminal to disinfect hands as soon as we enter or near the ATMs. When a client mentioned it to an employee, she replied that the disinfectant had been stolen ... A little ironic of a financial institution being unable to adequately secure simple Purell. *** It is completely unacceptable, in the midst of a pandemic, that there is no hand sanitizer near ATMs! (Hand washing is however compulsory when you have to go to the counter). (Original) Mise à jour 5 mois plus tard : J'y suis retournée hier, et il n'y a toujours pas de borne pour se désinfecter les mains dès notre entrée ou à proximité des guichets automatiques. Lorsqu'un client l'a mentionné à une employée, celle-ci lui a répondu que le désinfectant avait été volé... Un peu ironique de la part d'une institution financière d'être incapable de sécuriser adéquatement du simple Purell. *** Il est complètement inacceptable, en pleine pandémie, qu'il n'y ait pas de désinfectant pour les mains à proximité des guichets automatiques! (Le lavage des mains est pourtant obligatoire lorsque l'on doit aller au comptoir).

Jonathan Gourgue

Horrible bank. On top of getting my identity stolen cause someone stole it at Desjardins. They dont bargain on Mortgage rates and never offer you a better deal. Got a smashing deal with CIBC which beated them by .45% and they assumed all of the costs of me switching banks. Desjardins is FAIL. My dealer was never prepared on calls or when writting me emails, he never understood my needs and frustrations and barely tried to keep me as a customer.

Gabrielle Laporte

(Translated) VERY poor customer service. This is the first bank I go to that is not first come, first served. I waited an hour for change for my wash. During this time, I saw at least 4 people who arrived after me, go before me. If you think I'm less important as a customer than someone else, it's simple, I'll go somewhere else, and let you focus on your valued customers. P.S. Check your rolls, it's not once, not two, but three times that you cross me in my change. Worse, it's never your fault so I'm trying to get my money back. (Original) TRÈS mauvais service à la clientèle. C'est la première banque ou je vais que ce n'est pas premier arrivé, premier servi. J'ai attendu une heure pour de la monnaie pour mon lavage. Pendant ce temps, j'ai vu minimum 4 personnes qui sont arrivées après moi, passer avant moi. Si vous croyez que je suis moins importante comme cliente qu'un autre, c'est simple, je vais aller ailleur, et vous laisser vous concentrer sur vos clients si précieux. P.S. Vérifiez vos câlisse de rouleaux, ça fait pas une, pas deux, mais trois fois que vous me crosser dans mon change. Pis c'est jamais votre faute donc j'essaie plus de me faire rembourser.

Eric Laplante

(Translated) Great location, lots of parking, good friendly service. (Original) Très bien situé, beaucoup de stationnement, bon service amical.

Isabelle Cyr

They are making individuals who have commercial deposits wait with everyone else. I usually come here because I don’t have to wait as a commercial deposit. Very annoyed and not impressed.

Raymond Lamborelle

(Translated) What has become of the Caisse populaire de Hull? (Original) Qu'est devenue la Caisse populaire de Hull ?

Valérie “Vanlo03”

(Translated) Very bad customer service for people in retirement. Financial advisors do not give all the information necessary to make informed choices which ultimately leads to serious financial problems. One of my family has lost a lot of money from his investments because of that and he is blaming it. I advise anyone who deals with them to always present it with a witness and to document because they will not protect you. (Original) Très mauvais service à la clientèle pour les gens à la retraite. Les conseillers financiers ne donnes pas toutes les informations nécessaires pour faire des choix éclairés ce qui en bout de route amène à de sérieux problème financier. Une personne de ma famille a perdu beaucoup d'argent de ses placements à cause de cela et il porte le blame sur elle. Je conseille a toute personne qui font affaire avec eux de toujours ce présenté avec un témoin et de bien documenter car ils ne vous protègerons pas.

liz liz

I met with a financial advisor and he was nice... But then he turned his computer screen towards me to show me something, and at the same time one of his co-worker sent him a message about me and my physical appearance on their employees chat. It was super awkward and very unprofessional. It made me feel really uneasy and even though the employee I was with apologized on behalf of the other co-worker, I now hesitate before meeting with someone there.

Gaby Aubrey

(Translated) I went for $ 1 rolls for my wash. I come home, I open one and I realize that five of the coins are 25 cents. So I called customer service and he opened an investigation. They insisted they were not responsible, that it was probably a changed roll of a customer. It is their responsibility to check the rollers before giving them to customers. But they refused. It's the cashier where I have my account who reimbursed me, even if they were not responsible. I'm going to do my business at another checkout from now. (Original) Je suis allée chercher des rouleaux de 1$ pour mon lavage. J'arrive à la maison, j'en ouvre un et je réalise que cinq des pièces sont des 25 sous. J'ai donc appellé le service à la clientèle et ila ont ouvert une investigation. Ils se sont obstiné qu'ils n'étaient pas responsables, que c'était probablement un rouleau changé d'un client. C'est à leur responsabilité de vérifier les rouleaux avant de les donner aux clients. Mais ils ont refusé. C'est la caisse où j'ai mon compte qui m'as remboursé, même s'ils n'étaient pas responsables. Je vais faire mes affaires à une autre caisse à partir de maintenant.

Roger Szmodis

Excellent customer service. I had to cash a cheque without an account and they went out of their way to get it done for me. I will be opening an account this month.

Glen Proulx

Terrible customer service no respect

Francis Beausoleil

(Translated) I closed my account crates are frozen in the 90s (Original) J’ai fermé mon compte les caisse sont figés dans les années 90

Ao Shen

Not an enjoyable customer experience, Seems like the employees are just trying to pass problems to others - no one wants to take ownership. My mom has limited language skills, she visited this Desjardins branch and was turned down by the tellers and referred to her advisor. I tried to help by calling & setting up an appointment with her advisor, I was brushed off and told to go back to the tellers. You guys play ping-pong better than us Chinese people. edit for the locals: vous etes vraiment a chier en tabarnac

Daniel Chamberland

(Translated) Very bad service. Advisors have great difficulty in answering questions and finding adequate solutions for clients. I myself am in management in the government, I know what is talking about. I am the agent of an estate account for my late mother, the ATM card was deactivated due to an error on my part with the PIN (this is not a card that is used often and I accidentally have it taken for mine). In addition, the card had expired since August; in their system it says that a card was sent in July of this year, it never made it to its destination. I had to speak with 4 people today to fix the problem, but the problem is never fixed. He asks me to at the cashier (I live in Quebec) to put the old caret in the reader to reactivate the PIN? I'm not going to drive 5 hours for this? I ask advisers if this can be done in inter-caisses and they have no idea! However, I have already had problems with my personal card (PIN error 3 times precisely) Access D I am reissued a card with a number or I will call and presto! This is done in 5 minutes! (Original) Très mauvais service. Les conseillers ont beaucoup de difficultés à répondre aux questions et trouver des solutions adéquates pour la clientèle. Je suis moi-même en gestion au gouvernement, je sais de quoi de parle. Je suis mandataire d'un compte de succession pour ma défunte mère, la carte de guichet a été désactivée suite à une erreur de ma part avec le NIP (ce n'est pas une carte qu'on utilise souvent et je l'ai accidentellement prise pour la mienne). De plus, la carte était périmée depuis de mois d'août; dans leur système il est indiqué qu'une carte a été envoyée en juillet de cette année, elle ne s'est jamais rendue à destination. J'ai dû parlé avec 4 personnes aujourd'hui pour régler le problème, mais le problème ne c'est jamais réglé. Il me demande de à la caisse (J'habite à Québec) pour mettre l'ancienne caret dans le lecteur pour réactiver le NIP? Je ne vais pas faire 5 heures de route pour cela ? Je demande à des conseillers si cela peut se faire en inter-caisses et ils n'ont pas la moindre idée ! Pourtant, j'ai déjà eu des problème avec ma carte personnelle (erreur de NIP 3 fois justement) accès D m'on réémit une carte avec un numéro ou je vais appeler et hop! Cela c'est fait en 5 minutes !

Chantal Guitard

(Translated) Courteous service. (Original) Service courtois.

Jeannette Munganyinka

(Translated) Very effective (Original) Très efficace

Jonathan Jean Baptiste

(Translated) Mismanagement! Advisors don't even keep their appointments with their clients. I find it a lack of respect for customers. (Original) Mauvaise gestion! Les conseillers ne respectent même pas leur rendez-vous avec leur client. Je trouve que c'est un manque de respect envers les client.

Love Jeudy

I know they don’t care about the reviews but will write it anyway ..customer service is horrible. Why they don’t have more people working shoes how the really don’t care about there customer. And something the people that is supposed to work just stand there.

Mylene Dubreuil

My bank for many years , really love it