Reviews of Bank of America (with Drive-thru ATM) (Bank)

Marisol Gomez

This is the worst Location people can go!!! You spend more than 15 minutes!! One one teller????????????

Marc Cram

Drive-up

Eric Vla

45 minute wait to send a wire transfer. I don't know how BofA keeps any business customers.

Ernesto Ojeda

I am VERY DISAPPOINTED I have been coming to this Bank for 26 years. I was treated horribly by a female teller on the far left window. I was accused of cleaning money when I wanted to trade $300 I am a Numismatic and collect rare bills. She treated me like a criminal when I am a hard working person with a hobby and I will never do business at this branch AGAIN. I NEVER HAVE BEEN TREATED SO POORLY. GO TO A DIFFERENT BANK OR AVOID THE GIRL WITHOUT A NAME BADGE.

Cocoa Fever

My first time visiting this Branch! Erica greeted me. And Sylvia helped me with my situation. I really like the branch it’s clean and friendly. There is a wait time for when your in line. So if your in hurry just ask what the wait time is for a teller. I appreciate everyone’s help. Very professional clean environment! Thank you!!

jose garcia

Friday its the busiest day and they have 2 tellers trying to get thru a line of 15 people this is not acceptable they are way understaffed and then they take the merchant line before the normal one wich is just getting way bigger very disappointed with bofa!

Teresita Herrera

BOA steals from our Collage students.. SO !! Today I went to the Branch asking for help on My Daughter account which it's a attach to mine. Double Overdraft fee.. for one Transaction... They told me it was another transaction but clearly in my document it states differently .. I ask them for a copy of the one I couldn't see... They told me No internal Doc.. they just gave me the copy of the one from my mobile app... No Help streemly cut off attitude wanting me to open a credit account .. I dindnt go to the bank for a credit account..streemly disappointed..of our Latinos in Ontario.. But I went to another Rancho Cucamonga branch which of course the were much help not only they gave me a copy that I ask for but they saw the error and they went all out to help me refund me the fee because they saw it was a bank error .. Bank of America nows how to steal money from our student...

Diego Avila

Horrible experience. There was only two tellers available. There was about 20-25 customers waiting. I hate coming to this beach but unfortunately it's the closest to home.

Monique Mejicanos

2 tellers on a SATURDAY!!!! the worst!!! 2nd time in here thought maybe i previously walked in on a bad day!! Seems like it’s a bad day when coming in with a teller!!

Hong Li

Very very low efficiency！Really bad! I have been to the worst of the banks. Seeing such poor efficiency for the first time

Leila Wilkins

The security guard came out to my car looked me in my face and purposely spit at it. Then locked the door ten minutes early so I could not go back in and report him. So I took to Google to write this review so the bosses can let the company he work for aware of the nastiness of their employee. This happened today at the branch on Elmwood at 3:45 pm on February 3rd 2021

Soma Ya

Staffs r very friendly

Steven Ries

Non-helpful customer service

Juice

This place sucks worst bank ever specially long line

Antonio Santos

9:35Am, 20 February, 2018. What a shame ! No more two tellers working, with a line of 16 people! I'm disappointed in Bank of America.

nerissa partida

It's always very crowded and with making an appointment, there is still a wait. An appointment doesn't guarantee the services you requested either, very disappointing!

Sandra Medina

Lines take forever only havd1 or two tellers no sense of urgency

Joseph Salim

I'm a private wealth client with BofA, and I'm always happy with their customer service at other locations EXCEPT this one. Huge lines with only 1 cashier, and only two tellers, REALLY? Furthermore, I really despise the workers there; they are all rude & have no sense of shame at all. I hope these parasite employees gets fired!

Laura Cruz

Friendly, welcoming environment

Spok Beats

Worst bank in America!! Long lines and no respect for clients..

Spencer Hamilton

They do what they should do, not much else I could ask for.

Elizabeth Kaufman

These guys fail to answer phone calls--I tried calling them all day long. I was promised on a Friday that a hold on my deposit would be lifted by Monday EOB. It's now Monday EOB and I wasn't able to reach anyone all day, and the hold isn't lifted. I'm now in a bind I could have avoided had I gone elsewhere for my banking needs when I moved to the area.

Matthew Leitner

Came in today at 12:30 on my lunch. There was no one behind me in line and the cashier was very rude and unwilling to assist with deposit slip " since he was on all by himself. I understand but I was the only customer. He didn't want to help based on principle, they always fill that out for me.

Trip “Trip”

They never have enough tellers minimum 10 people in line at any givin time of the day but yet they have someone asking how they can help. That's the tellers responsibility.

Kris Z (ZiggyZ)

Quite the diverse speaking location. There are English, Spanish and Chinese speaking employees here. Also, this location tends to get really busy at peak times during the day, but that is because this is a very busy area. Although it may be busy, the wait times are not necessarily long, as I've seen up to 4 tellers busy at their Windows assisting customers on a Friday. So they definitely know how to have adequate staff available to assist.

Mayra Ruiz

Excellet

Luis Verduzco

Wooow...worst bank eeeeeverrrrrr....low in cashiers, low in helping personal, low in people skills...low in everythiiiiiing....

Miguel Ramirez

The line is always to the door and they only have 2 tellers

Cathy Roland

Wonderful Bank Friendly, helpful, and prompt service and staff. Never disappointed when I go in for banking business.

Marti Gosney'Patton

I am not happy at all they have no respect for disabled we where alil late for our appointment cause I had to get my dad ready then the guys said he canceled our apont andtold me that we would be helped in n 45 min then told me we had to reschedule and he wouldn't help us really people

Danny Martinez

Bank of America is usually all around a disgrace, but this particular branch? Oof, the worst one in the Inland Empire. One teller, two MAX during peak hours, WITH lines out the door? Are you kidding me? These people don't care about customer service. They have you wait sometimes up to AN HOUR!! Sure it could be unprepared customers, but at least bring someone else out to keep the line moving instead of holding everyone up. They're tryna push their app (which is trash) or any other digital means so that we don't have to walk into a branch, and they do that by only having 1 window out of 7 open 90% of the time. I only use BofA for work purposes (not my choice), but for personal use? Checking account? Naaahh I'm good with Chase, thanks.

Jorge Pena

Line is out to the street for business customers. Ridiculous.

Francisco Gutierrez

Went into a 20 minute line. The whole bank was full of people, three tellers of which one was counting money and 2 working. The rest of the employees were chatting. it was a very frustrating experience.

Javier Hernandez

(Translated) Almost always only one person attends. After more than half an hour, there were only 4 people ahead of me. (Original) Casi siempre atiende sólo una persona.tarde más de media hora y sólo había 4 personas adelante de mi.

Sowetoman

this branch is gross, run down and smells horribly. To top it off you have to stand in line for 25 minutes between people who like the cough on everything. Avoid this branch whenever possible. While you are there, make sure not to touch everything.

Stuart Casselberry

Great service

Qusay Duga

It was very rude treatment and very manipulated answer from the guy who supposed to check us in to solve the issue with the personal bankers. They ruined our mood by their administration of our account and didn’t even want to allow us talk to the personal bankers.

blaine doss

Absolute garbage... lobby sinks, employees couldn't take any longer if they tried. I would never use this bank if you can avoid it

Ryan Johnson

Horrible. Went in on a lunch break for a loan and sat there for 30 minutes. Had to leave. No one ever once came over. Terrible bank and location

ENyy BBB

Like no training, inefficient

James

Extremely Loud ATMs. It does not sound so bad for people who visit, but my friends live in the area. You can be in your house and at all hours of the day and night, you will very clearly know when someone is using their ATMs. They have no reason to be that loud, but you can hear them clearly on H street and in the homes there. Not cool to people that have to live near you BofA.

danny aguilar

Really poor service they don't know what there doing

Adrian Ramos

(Translated) This bank has very bad service with all its 5 ATMs, 1 is not done !!! There is always a problem with more than one of them !!! He recommended that they use the one at Central in Chinese (Original) Este banco tiene muy mal servicio con todas sus ATM de 5 no se hace 1!!! Siempre hay algún Problema con más dr una de ellas!!! Les recomendó que usen el que está por la Central en chino

Eileen Paz

This bank is terrible. We went to pull out money from the drive up atm and the bank gave my boyfriend fake money. Without knowing that the bank gave us fake money we go to our actual bank Wells Fargo and try to deposit the money just how Bank of America gave it to us and it did not take the money. When my boyfriend tried three times without knowing the money was fake he stopped persisting. I looked at the bills which were fake so we decided to go back to the bank see if they can help us. Stood in long line outside and not to mention was really hot. When asked what we were there to do we told them the atm had given us fake money. So the lady leaves and comes back with the bank manager just to first off be confronted and told that the money couldn’t have come out of their bank because they have three machines that it goes through, then second to be told I had to establish a claim just to get our money back that belongs to us knowing they gave us the fake money. So either there tellers are not really checking the bills they are receiving or there machines nor are actually working at all. I felt appalled that we were treated this way because we are not those type of people to be making fake money this is a pandemic and this take money away from my family so I can go buy groceries for our child. I didn’t appreciate the way the bank manager Ruben Mendoza handled the situation at all. I became offended when told that they could not do anything for us because there was just no way the money came out of there bank when clearly on there cameras it can show that the money did come out of there bank as well as Wells Fargo cameras can show that we tried three times to deposit the money that Bank of America gave to us. They are scamming customers out of their own money. I will never come bank to this bank or recommend this bank to anyone at all. I will forsure make a claim as well to have this investigated and resolved because I will not let this happen to anyone else as well.

Nancy Serna

Never enough tellersNe

M. Maxwell

Long lines and only 2 tellers that move slower than molasses.

Mia Nunez

Thanks for the money

Angel Jaime

Worst customer service of any of the 100s of banks I've been to throughout CA. I have a business account and can't even cash a check! This is after cashing 3 biweekly checks prior and paying the $8 fee. Problems everytime prior as well. They are consistent at being terrible!

Amin Fadel

Good surface

El Paseo Del Recuerdo En Los Estados Unidos

Really poor service

johnny flores

Very bad service.. the manager didn't want to help us.. he said he don't care about costumer service.

Darwin Sambrano

Positive.

Michael Faheem

Slow service.. not only one time or two, it’s always slow here.. expect at least 1/2 hour line wait.. always one or two windows open even in the peak time

Fernando Valladares

This Bank is a rip off. Especially the tellers. My wife deposited 1000 dollar cash in her account. A month later we received a letter stating that she cashed out the money instead of deposit the money. We went back to the bank with the deposit slip and the transaction records. Bank opened an I vestigation, three weeks later bank closed the investigation with no reason back is sending us to collections and is refusing to assist. Funny thing manager and teller involved were transfered to a different branch.

king Bleh

it so fun

Amanda Tiger

Decent bank. If you don't like this bank of america go to the one on mountain!

Francisco rubalcava

Bad service

Ryan Marr

Smells horrible. BOA needs to step up and do something. Only one BOA bank in this area and this is one of the worst banks ive been too.

Joanne Jennings

Polite & quick

Jose Polanco

This is like thee worst Bank of America, they are so slow and have the worst customer service. Avoid this branch if possible

jenn Alpizar

There has been. One drive up ATM for weeks that will not allow you to withdraw money and today the other one is broken also. Is the bank on 735 euclid aware of this?? So frustrating!!!

Sal Campos

Ridiculous long lines here

Lisa Smith

The manager and assistant manager refused to cash a bank of america check and told me to take it to my bank. The staff is lazy, rude, and has reafimed my position to never bank with this company.

Angel Argueta

Low economy, no bank loans for bills!

Tiffany Villa

Horrible ????

Noel Marin

What a waste of a day. If you have free time to waste by all means come on down. You’ll have the time of your life.

Gabriela Solis

There were only a couple of people in line, but they had a few windows open. I didn't wait long at all and Brenda provided fabulous customer service. She was very warm, welcoming and professional.

Kynos Cassirer

(Translated) Excellent customer service, they speak Spanish. (Original) Excelente atención al cliente, hablan español.

Big Dog

ITS NOT EVEN OPEN ON A WEEKDAY AFTERNOON

Christopher Doty

Worse experience ever. They blame Covid because of the slow customer service. It's our money that runs the bank. I have been in line outside for 45 minutes because of only 2 tellers at the Window. I am leaving BofA and I suggest you do the same.

John Ervolina

Very friendly, they answered all my questions.

Susan Rusiecki

Absolutely rude. Came in with a cashier check drawn on Bank of America and the cashier was not helpful. I thought cashiers checks were guaranteed, better than certified. I wasn't expecting the full amount but assistance on how to proceed with it. Suggest opening an account? Access some of the money perhaps and reissue another to deposit at my bank? Went to my bank and they were surprised this wasn't offered. Everyone wants a new customer. Now I know why I bank where I do andand its not BoA

Chris Hartman

This location was very unorganized and not familiar with their own products and services. They were not helpful at all when they continuously said they would help every second of the way. I do not recommend this location at all.