Reviews of Scotiabank (Bank)

Darya Ignatyeva

Always great experience with Mary, she provides wonderful customer service and is very helpful!

Rick Vanderwyst

It's a bank... Does all the banking things you need

Sebastian Hahn

Avoid them if you can.

Ying Zhang

Some staffs at this branch are not professional at all. They don’t know about their products. I live nearby this branch but I had to go to the Scotia Square branch to resolve my problems

Heloisa Duarte

2 ATM...1 is out of service and the other you can't make deposit... April 04...

Derek Scott

Drive thru atm didn’t accept bills, inside atms are locked on sunday. I’ve had issues with the drive thru atm taking money before, I always got it back but a real pain. Bad location too. Need more closer.

Terry Sabine

Awesome!

Joyce The German Shepherd

I called in thinking I would have to make an appointment to switch over a debit account. the woman was able to switch it over the phone. No appointment needed. Way to go Scotia team!

Trip Tank

Location unsecured! expect homeless people inside when you need to use the ATM. Additionally if you happen to be in their past 11 when the door locks you'll be stuck in there the whole night, seen it happen a few times where people could not get out because the iner latch is broken and they were in there when it locked automatically at 11pm...

Nia Rack

The new seating arrangements seem to be causing confusion but personally I love this cinema.

Gerthy Laurenstin

(Translated) This bank is a real disaster when it comes to customer service. The worst of all banks. As I have to put a star, no choice. What to say about advisers! All equally incompetent, do not return calls. I can already hear them say, that it is the fault of the Covid (Pathetic). (Original) Cette banque un vrai désastre en matière de service à la clientèle. Le pire de toutes les banques. Comme je dois mettre une étoile, pas le choix. Que dire des conseillers! Tous aussi incompétents, ne retournent pas les appels. Je les entends déjà dire, que c'est la faute de la Covid (Pathétique).

Billy Tokemunchies

(Translated) Eh (Original) Eh

Delaney Leger

Just awful. Customer service is terrible, products are awful. Without informing me, they have canceled an account with a bunch or random 'fees', changed my credit limit, and did not inform me of a credit card expiry that can't be reinstated except before it expires.

Duncan Hadley

dismal service..cant talk to a real person when calling- when finally getting through they say they are busy with clients and send you to a call centre in Toronto with 30 minute wait times..4 billion profits-hire some local Canadians with your obscene profits

Marcel Huebler

Depends on who is working here. I changed from a different branch and ended up changing back. But the branch I am with now, other than my personal advisor isn't pleasant to visit

Anuj C

MELVINA was bank teller , she helped and made our experience 10 stars! Honestly saying, i am customer to both Td and Scotia bank , but this my visit to Scotia-bank has resolved my banking needs at first time. She welcomed their customer and make sure all needs are met.

Nick Smith

Machine did not return my debt card. Ask fo help and they told me to go get a new one. Very rude will never go again!

Heather Joyce Neill

Always polite and respectful

Doom Scorpion

Great staff and service. Only reason for 3 stars is location is bad.

Basudha Basnet

Worst ever customer service. Worst ever.

Mélanie Carbonneau

(Translated) Big zero for customer service. All incompetent! (Original) Gros zéro pour le service client. Tous des incompétents!

Richard Louvelle

Here is some better pictures of Scotiabank in Arnold's Cove, NL

Michel Bouchard

(Translated) Have you ever tried such without knowing a representative <2 x for 30 min and nobody answered me ... (Original) Avez vous déja essayé de tel la sans connaitre un représentant< 2 x pour 30 min et personne ne m'as répondu...

Jason Overbo

I've been a Scotia bank customer for 10 years. Most recently, I had a mortgage with Scotia Bank. I sold the apartment Oct 30 and my lawyer deposited a Trust check directly to Scotiabank. My lawyer said that since it was a Trust account, the funds would clear immediately. Those funds have still not cleared. I called the branch manager; he apologized and said he was embarrassed but there was nothing he could do. It is absolutely criminal that Scotia Bank would sit on half a million dollars of MY money. What a BS Corporation taking advantage of the little guy. I will NEVER set foot inside a scotia bank again.

Alex Matusak

Nice and friendly!

Cheryl Schuur

Terrible Hours - No one who works a Monday to Friday job can ever do banking. They place unnecessary holds on paycheques and then refuse to help their customers at all. the fees keep going up while the service is getting worse and worse

Bashar Zidan

1 star is too much generous for these buffoons. Screw ups after screw ups, and I got charged a dishonoured cheque fee because they didn't tell me that my LOC cheque will not be valid after my LOC rolled over to a new type. To my surprise my cheque bounced causing humiliation and a $28 fee by the receiving bank. DO NOT bank at this branch

Harmander Dhillon

I had a very good experience with sana Shaikh. She gave me good services as well as her behavior is also very good. Thank you sana Shaikh.

Stacey Squires

I can't remember her name but the lady who helped me was so kind and helpful. Her name started with a K, she had dark skin, and a nice smile (if you work at scotiabank and read this, give her a raise). I know absolutely nothing about finances and she helped me out, explained terms to me without me having to ask, and set me up with an appointment with a financial advisor. I just came in to deposit some cash, but because of her will hopefully be saving some money. : )

Johan the Gamer

Great customer service by arish i am really happy with. your help with my issues with scene this assist with my scene issued i am really happy with my point thank you so much for your help arish.

Vijaykumar Solanki

Fantastic. If you wanna spend some great deal of time with family and friends. Scotia theatre is the place.

Parth Panchal

Sana helped me out. She advised me accurately. I wanted proof of funds document she provided me with that promptly and when I asked for bank statements she advised to use the online estatement as it is the same and would save me money. Great Experience Thanks Sana????????

Jocelyn Boily

(Translated) very difficult to reach (Original) très difficile a rejoindre

Ghuman sukh

The lady named Alicia is just so rude with immigrants, every time when i arrive if she is on the counter she behaves like we are fools

Christopher LeBlanc

The food prices, like other theatres is crazy and the terrible implementation of Imax is sad. But it's our only one. If recommend regular movies here, don't expect amazing.

Sairah Chaudhry

Staff is super discriminatory.

Austipoo Pedersen

Worst bank I've ever dealt with.

Abhishek Gupte

I was misinformed by their employees on how cash back can be redeemed on my scotiabank card. I thought Lesliville branch was the worst. But this branch beats them.

Nicholas Wong

The staff at this location make this place a five star review. They have gone above and beyond to meet my banking needs, and I can't thank them enough for being flexible and approachable. To have an established relationship with your banker is a wonderful thing, and even though I've moved out of the neighbourhood this is why I keep coming back.

MARC Z

Bloody awful customer service...call up the customer service number for a simple banking question...told by automated message right away that the wait time is greater than 20 minutes and decide to wait...someone takes the call after 35 minutes who sounded as though they were based outside of Canada...she asks for my account number which I give and she then proceeds to put me back on hold without advising me that she would do so...i wait another 20 minutes on hold only to have the line disconnected...absolutely appalling and has me in the frame of mind to start shopping for a bank with better customer service which should not be very hard at all.

Bill Matz

- very good service - friendly personnel - offers full line of banking services & has access to investment banking - good place for all your banking requirements

Yves Bouchard

Good bank, I opened an account there in 2014 and had good service, I went recently to restructure my card limits and it was not the usual guy, it was a girl, they messed it up at the head office, took 2 weeks to fix. but the girl was very supportive and called me back. Scotia is a good bank in the overall, i'm a happy camper despite the fact that they're not perfect, much better than RBC and CIBC.

Benoit Marinoff

A bank you can’t get to the ATM machine after 6pm. Useless.

François M

(Translated) I have been going to this bank for over 10 years and I have always been well received. The service is personalized and courteous. Congratulations and keep up the great work ???? (Original) Je vais à cette banque depuis plus de 10 ans et on m’a toujours bien reçu. Le service est personnalisé et courtois. Félicitation et continuez votre excellent travail ????

Jeff Murray

Excellent customer service

larry welch

Staff is condescending, unprofessional and basically inappropriate in their comments. And this is not a one-time incident, it seems to be the norm at this branch - from the upper management to the tellers. There used to be a real fine lady called Daphne that has retired a year ago...too bad, everyone else is just mediocre at best. Don't waste your time here, seriously, I deal with three other banks and a few branches, THIS IS BY FAR THE WORST!

Peter McLean

Soon this location will being getting a rec room. I come here from out of town all the time and love it friendly staff and great service for movie lovers.

Mandizzle

5 Star Rating to Saryna Montes at the Estevan Branch. She is always so cheerful and quick - her sunny disposition brings the environment so much positivity. Keep it up!!

Hunter Krymusa (master)

Very snowy in prince george rate now

Amanpreet Bassi

Fire noah, I'll open 2 saving accounts with enough credits for bank.

John C

Nice friendly service

John Smith

I wish I can rate Scotia Bank lower. They charged me interest on a mistake THEY made. They offered a solution that would have made my situation worse!!! There are 7 banks in Canada. Use one of them instead of Scotia Bank please !!!

Yana Good

Worst experience with Scotiabank today. A simple issue: The ATM inside 7/11 store on Drummond ate the money I was trying to withdraw. I have the receipt, have all the information needed. I called the customer service. First I was told to go to the nearest branch (only 1 in Niagara Falls, closes usually early) - I explained that I can't, I work until 5 but will be happy to send the copy of the receipt to the email or read aloud any necessary information. After that I got transferred to the dispute department - estimated waiting time 30 mins. I waited and waited, then hung up and called back again. Again - "I will transfer you to the dispute department". Result: after 20 minute waiting time a nice gentleman informed that the dispute department HAD CLOSED 20 minutes ago. The question - Why was I transferred there then? - was left unanswered. Also, the gentleman refused to transfer me to the manager or supervisor as "everybody has already left" (logical, why would they be there if the customer service department closes at 9 and it is 8.30), refused to take my phone number to call me back, refused to provide me with an email so that I don't have to call back - and in the end hung up on me.

Yana Good

Worst experience with Scotiabank today. A simple issue: The ATM inside 7/11 store on Drummond ate the money I was trying to withdraw. I have the receipt, have all the information needed. I called the customer service. First I was told to go to the nearest branch (only 1 in Niagara Falls, closes usually early) - I explained that I can't, I work until 5 but will be happy to send the copy of the receipt to the email or read aloud any necessary information. After that I got transferred to the dispute department - estimated waiting time 30 mins. I waited and waited, then hung up and called back again. Again - "I will transfer you to the dispute department". Result: after 20 minute waiting time a nice gentleman informed that the dispute department HAD CLOSED 20 minutes ago. The question - Why was I transferred there then? - was left unanswered. Also, the gentleman refused to transfer me to the manager or supervisor as "everybody has already left" (logical, why would they be there if the customer service department closes at 9 and it is 8.30), refused to take my phone number to call me back, refused to provide me with an email so that I don't have to call back - and in the end hung up on me.

Kumar Champ

It's a nice bank... has all the services

Kirk Sings

I thought I'd write a review after seeing all the negative reviews. I transferred my account from the Scotia Polo Park branch when I moved to the area about 8 years ago. My experience with this Branch has always been positive and I've used their services a lot. I've always received good advice and suggestions and in some cases exceptional service. Keifer, one of the Tellers, has been there since I transferred my account and he is very positive and helpful to everyone I've seen him serve, including myself. The only reason I didn't give 5 stars is that it's very difficult to contact the Branch by phone.

Navpreet kaur

not good. service is not bad but the way their service desk employees behave with everyone. today I went there and the lady at front was rude. her name was eileen. however, some other financial advisors are very nice.

delillah north

Not always the best service.. And the place is kinda sketchy with all the break ins

Aaron Sun

Great bank. No washroom for customers. Thank you Scotia!

Phil Denhoff

This branch is excellent. As much as some of corporate Scotiabank is annoying, this branch has always been awesome to me. They just provide great service!

Yanick Couderc

(Translated) Very good service easy access (Original) Très bon service facile d'accès

Diane

Horrible customer service!! I had an appointment and got stood up. No phone call, no apology. Multiple phone calls were not returned. The woman who I dealt with was very rude.

Sharrath VS (sharu)

Customer service can be improved . Average time taken is 15 minutes

Delaram Ghadri

no good experience. I have an account there, and I went there twice and they didn't help me at all. They just confused me.

Marc Labonte

(Translated) A rotten service, I wanted to open an account waited 40 minutes and a lady named Madame Lecompte, n, has no respect for the customers if you lose patience even worse, so I went elsewhere. never again this banking institution (Original) Un service pourri , je voulais ouvrir un compte attendu 40 minutes et une dame nommée Madame Lecompte, n,a aucun respect pour la clientèle si vous perdez patience encore pire , alors je suis parti ailleurs . plus jamais cette institution bancaire

Rishav Pathania

Worst branch ever visited, the indian staff talk in very attitude or disrespectful way, like they are handling all universal stress in their life, Snowden branch is best by the way.

Justin Hildebrand (High Tech Precision)

One of the worst banking experiences ever. From dropped paperwork to terrible hours and customer service. Will not bank with again.

Michelle maureen

I deposited my paycheck through the teller and i noticed after i had my reciept in hand that she did not deposit the correct amoumt.i went back to customer service and was told it would takeb2 days to correct the error and get the proper funds into my account. It has been four days and still nothing...

Emjae Dalupang

Great customer service. They make me feel that I’m welcome here all the time. I’m not sure what the other ratings are about, but they have been doing a fine job imo.

Khushi Pandya

Worst service and racist managment.

Steve Hicks

Always takes longer than it should and generally costs more than what is reasonable. A poor branch.

safeer ahmad

V cooperative staff

Michael Iyore

I was given a recycled account number and never informed about it. Found out when the old user cashed cheques on my funds, with his name as the account holder. A little diligence is all that was needed. As long as I can remember, every time ive had an issue, my complaints either get ignored or I receive poor customer service. I am done with this bank. Total loss of confidence.

Alaul Haque

excellent, Thanks, Gita & Vivian

Naomi Ethier

Friendly staff, no line up!

Nature's Natural Solutions

I have just spent 10 minutes trying to get a hold of this branch with their ridiculous answering machine that keeps wanting to transfer me to the national answering system and then promptly hangs up when transferring! GET A BETTER SYSTEM!!! HOW FRUSTRATING!

Deepak Vishnu D

Really nice staffs. Helped me to choose the right banking.

Alexa G

What about the people who work business hours?

The blue sky see

Tell me why I can get a Money order any where else any other time except today told to go to my home branch well I'm a single working mom I should be able to go to any scotia bank with my card and receive a money order for my rent

Kat P

If I could give a zero I absolutely would!!! This bank should be absolutely DISGUSTED with the behaviour of their staff. My mom passed away and I was trying to explain to the receptionist lady that I need to speak with someone since I had a phine appointment the day before and they never called me. I took a day off work to deal with thus matter only to have her be condescending and flat out rude. I kept asking to speak to management about getting print outs for my mom's accounts since her odsp said they would help cover funeral costs, it was a very sudden death. I had explained this was a difficult situation and she continued to be rude and continued to let me speak to someone, I ended up leaving and crying in my car. All I want is to bury my mom and I was going to get help to bury her! This lady has zero compassion, zero professional, zero respect. Her behaviour was gross and disrespectful. I had to explain I couldn't get a death certificate until she is buried but for that I need print outs of her 30 days statements. I had my mom's documents and everything. No one should have to go through a death like this and have staff be so cold and not even try to help or listen. I'm glad I closed my accounts with them! This isn't the first time I've had issues with their staff.

Mariko Ishikawa

(Translated) The head office of Nova Scotia Bank. It is a very beautiful building. Commonly called Scotiabank, the third largest in the Canadian banking industry. Established in Halifax in the 19th century and later expanded into western Canada, it is now an international bank with branches in 50 countries around the world. Famous for its very solid and sound management policy, many Canadians are using Scotiabank for investment. (Original) ノヴァ・スコシア銀行の本店。大変美しい建造物です。一般にスコシアバンクと呼ばれ、カナダの銀行業界で第3位の規模。19世紀にハリファックスで設立、その後カナダ西部にも進出して、今では世界50カ国に支店がある国際銀行です。とても手堅い健全な経営方針が有名で、投資にはスコシアバンクを利用するというカナダ人も多数います。

Oleg Olefirenko

Unfortunately, worst bank experience ever. The Customer Service is awful: the personnel is unaware of their own products, services, and rules. You have to suggest your own solutions to not be sent back home for additional documents which turn out to be unnecessary. I'd suggest a longer trip to a different branch, and, possibly, a different bank to save yourself time an nerves.

Matthew Phillips

The staff here are really nice and helpful.

Arshdeep Singh

Worst bank in the whole Montreal The staff is very rude here specifically in Lasalle Newman they don’t care about the customer’s respect and here no discipline ????

Terry Reid

IMAX theater is great. Lots of room, A/C, and great sound.

Navjot Banga

Went to the branch to ask some questions about the TFSA account we opened. Staff seemed very uneducated about their products ... had no idea what we were talking about. It was my first time at Scotia and it was a terrible first impression. Would never recommend it to anyone!

xuekui zhang

Branch clerks were rude; and phone-call waiting time is usually extremely long. Please treat yourself better by not banking with them.

Giuseppina Abbate

Friendly staff and knowledgeable

Infamous Adam

Where to even start with this branch and how awful they are. How bad is this branch you ask? I've had to call corporate 3x to complain about the "financial advisors" who can't even do a basic task without messing everything up. I wouldn't even allow this branch to invest a penny one of the worst experienced and unfortunately still having to deal with this branch a year later because they still haven't done everything properly is absolutely painful, hard and taxing. Stay away from this branch at all costs, find another institution or Scotia far away from this one do not trust or ever do business or any sort of investment, the rating on this branch should actually be lower in my honest opinion, that is how bad this branch soured the Scotia name for me and would never make me want to go to another Scotia again.

Ana Yolanda Baez

There ATMs are not working properly at all. The Customer service is terrible! I would rather pay surcharges than go here ever again.

Jaspreet Kaur

Worst bank ever..... they dont have professionalism..... they dont know how to treat with the costomers.....firstly they should take the lessons of how to behave with customers. ????????????????????????????????????????even this brank dnt deserve any star.

Dalton Taylor

I am a banker at this location staff are decent but often don't know how to help and usually need management assistant otherwise they are great people and the bank itself is wonderful

dipen patel

Zero Stars Would be too much ! Lonsdale Branch Terrible Service! LAZY Employee! Not Impressed. Vitoria is worst employee who has not fixed the issue over 2months. I met her 3 times and issue is still the same. She said that she is going to work on my issue and did not get any call or outcome. Is that employee sleeping at bank? Why they hired an employee who does not know how to fix the problem. As a result, I am suffering pain and going through pretty serious error. DO NOT BANK WITH SCOTIA.

Norbin Shelly

It was so bad, the Employees where behaving uncomfortable, moreover they where asking money for getting my account statement

Luc Guyonneau

(Translated) Service of very poor quality, I strongly advise against it! (Original) Service de très mauvaise qualité, je vous la déconseille fortement!

Yana Y

Drove from Burnaby for an appointment we made in advance, to only learn that the person we made an appointment with has been promoted to another branch. Nobody cared to help us today, and even a money transfer from one account to another both under the same name has been a major issue. UNBELIEVABLE. Never bank with Scotia.

Denise Hewitt

Numerous calls regarding fraud on my account results in useless call centre persons telling me "there's nothing I can do" . Good luck getting help via phone. Ps: scotia reuses old, supposedly dead account numbers the same way cellphone companies reuse phone numbers. You better pray there aren't old checkbooks lying around for that supposedly dead account number that you were lucky enough to be assigned. Zero stars. Bank elsewhere!

rajat maini

They are very nice. I went there after long time. I met the employee name Sanna there. She is very helpful, she solved my problem in few minutes and she also told some plans related my account.

Stephen Hiscock

Big and noisy lobby area; otherwise much like any other Cineplex theatre. 12 screens could provide a good mix of films although when I visited there was nothing other than the standard Hollywood fare.

Javier Santos

This lazy bank opens at 9:30, TD open earlier #lazyass

Brianne Gowman

An amazing place to bank. Friendly, knowledgeable staff always go out of their way to take care of you. Their Senior Financial Planner is one of the best! Go see them!

Joel Trudeau

Service lent

Horia Vlad Guzu

The ATM swallowed my card and never gave it back. Card thieves!

Calvin Newman

no need to call this branch, they have a phone system designed to keep you from ever getting to speaking to anyone. Wish to speak to someone, I recommend you visit the branch.

Perola D

This is so silly that a brunches are open just till 3pm or 4pm! And they are opening in different hours! This one in the centre of the city opens later that other brunches! I do not get it! One star to management!!

Markam Junior Doumit

(Translated) Thanks to Raffi P. An outstanding financial planner, with a lot of knowledge, advice and professionalism. A big 5 stars for the experience of this branch and also for the quality of the discussions / planning in investment and savings! (Original) Merci à Raffi P. Un planificateur Financier hors pair, avec beaucoup de conaissances, conseils et professionalisme. Un gros 5 étoiles pour l'expérience de cette succursale et aussi pour la qualité des discussions/planifications en investissement et épargne!

Motorola Motoluxe

Zero star. They let senior citizen (without Internet or mobile banking) walk away after transaction and later block it from back-office before long weekend. Inperson transfer isn't fraud. No help next 3 days. After holidays they ask another 3 days to refund the money! Curse

sarah blakdane

Just try to phone ,with the right extension number on hand and STILL you never get through. Or you leave a message as you're prompted and NEVER get a callback. I guess the bank must be doing really well to not take an interest in someone looking for a mortgage??? Maybe we'll get someone reaching out once we choose to move our money elsewhere

Matthew Lucas

Not enough staff working

Jeremie Guenette

(Translated) Funny situation I take 4 stars for the people at the counter and the director. I give back 2 for the guy in the small business department who really saved the situation. After a stolen identity the person at the counter did not know how to block my accounts. The director was "busy on the phone for the 40 minutes I was there" she could not help them. They ask me to leave and go to another branch. I was in the evening just before the closing of the other branch and the risk of flying was great Thieves had just released 12,500 in one of my account and 6000 in another. The guy at the counter even pushed the audacity, He told me that I was perhaps the fraudster .... I had my passport and I came to block the accounts. I do not understand the Logic:! (Original) Drôle de situation J’enlève 4 étoiles pour les gens au comptoir et la directrice. J'en redonne 2 pour le gars au département des petite entreprise qui a vraiment sauvé la situation. Apres un vole d'identité les personne au comptoirs ne savais pas comment bloquer mes comptes. La directrice étais ""occupé au téléphone pendant les 40 min que j'ai été la"" elle ne pouvais pas les aider. Ils mon demander de partir et daller a une autre succursale. S'etais le soir juste avant la fermeture des autre succursale et le risque de vole étais grand Les voleurs venait de sortir 12 500 dans un de mes compte et 6000 dans un autre. Le gars au comptoir a même poussé l'audace, Il m'a dit que j'étais peut-être le fraudeur .... Javais mon passeport et je venais bloquer les comptes. Je ne comprend pas la Logic :!

Pigeon Sannom

(Translated) Very nice branch! The host is courteous and there is coffee pod when waiting to meet a counselor. (Original) Très belle succursale! L'accueille est courtois et il y à même du café à dosette lors de l'attente pour rencontrer un conseiller.

Reet S

Scotiabank- You are loosing customers because of this Branch's customer service. Worst customer service. I went to branch to apply credit card and they didn't know the process. Even there was a customer in front of me. They did the same with him too. When I called customer service, the representative at phone she told me to go to the branch. If you don't have the efficient staff please close this branch at Westwood plaza in Mississauga.

Gotaybah

I have a small business and I am here almost everyday. Always get outstanding service by the customer service representatives and the senior customer representative, Andrea. I have a small business and I am here almost everyday. Always get outstanding service by the customer service representatives and the senior customer representative, Andrea. I have amended my five star review to one star. As I have said before, I have a business account. Apparently you have recently changed your protocols for deposits and this is creating quite a headache. They need phone numbers, addresses, driver's license etc. I don't know whose decision this was or for what reason, but what it shows me is that Scotiabank has absolutely no regard for the time of somebody who owns their own business and is showing quite a lot of contempt for business owners. This takes a toll on the people who are working at the bank, it takes a toll on the people who come behind me at the bank and it takes up my valuable time. I will be looking for other alternatives because they are available. You are awful for what you are doing to me, your customers and your workforce. PS I cannot begin to tell you how courteous, helpful and knowledgeable the staff is at this location. You should be ashamed at what you are doing to them and your guests.

Dwagonfwy

Waste of time... Very little information like other banks would have given. I have a secured visa through Vancity Bank and was going to apply for a second secured visa here as a credit advisor told me it is a good way to help build credit. I advised the person I wanted to build my credit and she kept asking why I had chosen Scotia so I said I would like to build into a scene visa eventually but my overall goal right now is to build my credit. She went on to tell me she can't give me a secured visa, she can pull my credit check but it can damage my credit; which I get yes. Then she went on to trying to sign me up for a bank account, which would be pointless as my goal is to build my credit. I asked why I would be denied for a secured credit card when I am paying for it, her response, "oh because." I stared at her for a few moments and chuckled because that says nothing and I figured she was going to explain that empty statement! Lol she then back it up with, "because you would be from the credit check." .........? Well yes I get that, but why would that matter when I am paying for it. (Still learning, I understand now after visiting different bank who seemed more knowledgeable about the services offered, the reason I can be denied) Overall, my experience was unknowledgable, pointless, worst service I have ever recieved from a bank. I am a full-time student and don't have time to be rushing around for pointless appointments.

Harsh mehta

Not so good for students.

Eamon Decker

The service here is amazing! All the tellers, bankers, and customer service are insanely awesome, helpful and nice. I never knew a bank could be so friendly!

Baljit Sidhu

Since 2012 doing all banking them i opened an account with them because before the service was smooth but now its being worse and worse i might close all accounts here and move to TD or cibc because those are close my house too

Inder Waraich

I am impressed, reviews matter a lot I guess! My today’s experience with one of the tellers named “ SYLVIA” was polite and helpful.

Lin Shi

The staff in here is not professional, try to avoid banking with scotiabank or at least not for this branch

Jrgs

Horrible bank.

Daniel Zalcman

Switch to TD

Joe Vincent Quanico

Had a wonderful experience transacting in this branch today. Ms. C was very helpful, above and beyond. Thank you!

David Vincent

My mother I have had nothing but first class helpful, professional, and courteous service at this branch. Thank you.

Dhaval Jani

SUPER EXCELLENT BRANCH. VERY CO-OPERATIVE STAFF. YOU DON'T WANNA MISS DEALING WITH THESE NICE PEOPLE. GREAT HELP. FROM BUSINESS FINANCES TO ALL SORT OF HELP. JUST FANTASTIC. I ENCOURAGE EVERYONE TO DEAL WITH SCOTIABANK. THANKS.

Nicolas Racine

(Translated) Impossible timetables. Zero service on the phone. Impossible to talk to a real person. (Original) Horraires impossibles. Zero service au telephone. Impossible de parler à une vraie personne.

Concentric Arc

Closes at 3pm, during the work week, that's handy...No Saturday teller service...Time to find a new bank that caters to working people I think.

maria matuszewska

For business accounts the hours are awful and why not be open Saturday?. Or atleast till 5pm on a week day.

Ethan Bickford

Generally friendly staff with speedy service. Lines can get bogged down during busy times, but there's no way around that. One of the most popular places to go on a hot summer's day due to the wonderful AC. Great selection of food compared to a lot of other theatres.

Mavius

Im with the first guy

Kristian Hodgins

Awesome service. Very knowledgeable and professional. I LOVE SCOTIABANK!!! KUDOS TO THE STAFF AND MANAGEMENT!!!! JB

Karamvir Singh

Helping Staff.

Lena Y.

The staff is very friendly here but they are so slow! I think the busiest times for banks are usually from 11am-2pm which is usually when people are on their lunch breaks and they decide to get their banking out of the way but this place is extremely slow and short in staff! For example, I went in today and there were 3 tellers working and 8 people in line and 2 of the tellers were with their customers for the entire 20 mins I was there until I gave up and decided to try again another time. I dont even know how long they were still with them after I left. I really think they need to either hire more people who put more people to work during the rush times.

Mike Uchawi

Can't find worst than Scotiabank when it comes to customer service. Horrible personnel who has no clue about financial laws and regulations

Robby Wartooth

If you like being called and harassed on a daily basis to sign up for insurance and other services, sign up with Scotia! The hours of operations are quite poor as well.

Otto MP

Worst bank ever. Every time I go in there they're have baked goods set up. I think they are more of a bakery than a bank. When you need something, no one seems to know how to get anything done. I don't know what's going on in that place but it isn't banking.

Andy Fenske

Terrible service !! I'll never step foot in that branch again. Manager shouldn't even have a job let alone be a bank manager. Extremely rude

Taylor M

Awesome customer service

Halfhide Design

Thiefs. Rude and inconsiderate

anup oswal

fraud! they promised me a promotion and told me i will be getting X amount of dollars after 90 days. After 120 days I call up to ask "hey where is my money? " and Daaahhhhh. they only give me 1/3rd the amount promised!

aralabes

(Translated) The ATM is always closed or at least the last 4 times I went to withdraw money it was closed. We are in 2021, an accessible door with card would be practical ... (Original) Le guichet est toujours fermé ou au moins les 4 dernières fois que je passe pour retirer de l’argent, il a été fermé. On est en 2021, un porte accesible avec carte serait pratique…

Raghav Gupta

Awesome branch. Good employees. Went for clearing some questions and there was an Indian employee too who could make sure if I am not able to understand the information in english, I could talk to her in my native language. 100% clearification. Looking forward to dealing with Scotiabank always in my future. Good job.

Sam N

Unfriendly atmosphere and staff. Only used this place a few times, to deposit into a 3rd party account. It's as if you should be ashamed if you're not their customer!

Mya Lillepool

The only thing that upsets me is I went on Saturday and they were closed at 10:30 am!!!

Logan Edwards

Great location, incredibly helpful in answering my questions. :)

Jaspreet Gill

A lot of people but really very slow service . Everyone spend around half an hour or more for just small transaction

O Rrrr

Scotiabank is the worst bank anyone can ever deal with, i have taken my business and will be taking the mortgage to another bank that i have transferred all my other accounts to. They take forever to reply back to an inquiry and god forbid you tried phoning someone at the bank. The worst customer service on every level. Nathan, Hilary, and a Janine working there are all completely useless, unfortunately because there is no other competition, they get to be that way and probably believe that they are amazing, once you cross the street and deal with other banks, you‘ll want to switch your accounts to them.

Iman Pourvesal

I wish I could give them 0 star. I trird 5 times to open an account with them, at the end i was not successful. They always say they are bussy.I booked 5 appointments to open an account but then they end up reschedule it again, the bank was completely empty of customers.

Wyatt Miller-Unser

Literal garbage, a broken hole in the wall with a constantly out of service ATM that barely works on the few times it isn't shut down. Will give random errors, refuse to take money, refuse to take card. Need envelopes to deposit money and they're usually out. Space that holds atm is filthy with a hole kicked into the drywall, no heating in the winter so it's freezing cold.

MyCecii

Just a suggestion that this branch updates their hours on Google. I understand that during this time, operation hours are limited so it is essential to make that clear. We came the regular 9:30 AM only to find a sign with the change of hours. So if anyone is planning to go banking the time is 11 AM-3PM

Rhonda Everingham

Used to be my Main branch but getting downtown is a bit hectic so we moved branches but will always be wit Scotiabank!

Future Skin Tattoo Ottawa

Great service been a customer for 25 years I am very satisfy thank you

8ppex Alien

SLOW

Pierre Villeneuve

Super great service :)

Levi Nair

Worst experience ever DO NOT DEPOSIT MONEY THROUGH DRIVE THROUGH it always gets stuck, now idk till when my money will be hold or if smoebody else got my money through the ATM

Phuong Nguyen

Good place, nice staff, they always welcome customers

Tim Canadien

Staff are always friendly and efficient.

Kratos Management Consulting

Charm Darby was extremely unhelpful during my appointment for a LOC/Loan. Her manager was away on vacation and when I requested she call me back when she return, Charm cut me off and said no no you call her. Unacceptable! I have banked with SB since I was a child (I'm 46 now). I will be cancelling ALL of my business with them and moving to another financial institution who is happy to have my business. This is not the first time I have been unhappy with SB, I honestly have been too lazy to go through all of the work of changing payroll and all associated with moving, but enough is enough. I'm gone!

louie gladue

cashiers are always helpful and respectful However trying to get a hold of branch manager is harder get nothing but run around back and forth to call center????

Jordan M

Avoid this bank if your in a rush or having a bad day. Tellers are rude and service is slow.

Ray Litvak

If you like standing in line in order to deal with a real live human being, then this is the bank for you.

Lawrence Field

This location is the best. The staff are always friendly and helpful.

ludovic

(Translated) I totally agree Paul I am very dissatisfied with the customer service of the scotia and I will start to let her know about the networks and my friends I find it unacceptable to wait 15 days to receive a service .... still not made. (Original) je suis entièrement d'accord Paul je suis tres insatisfait du service clientèle de la scotia et je vais commencer a la faire savoir sur les réseaux et à mes amis je trouve inadmissible d'attendre 15 jours pour recevoir un service .... toujours pas rendu.

Doris Doweny

I don't deal with Scotia Bank. But thank you.

Cristian Gutierrez

The service is very bad. 1- they have a very bag schedule open/close 2-i had a appointment and the representative never show 3-the cashier don't know how to resolve issues , I call the costumer service and they say next time call instead to present you in person on this succursale.

Billy H

(Translated) The phone service is really bad (Original) Le service téléphonique est vraiment mauvais

Roger St-Pierre

(Translated) Very good service with Antoine for my car loan and my new card. (Original) Très bon service avec Antoine pour mon prêt auto et ma nouvelle carte.

Tiana R (Luvsfoodandtravel)

Shelly is awesome and knowledgeable always a pleasure

Michelle Parsons

Unfriendly staff. Have had multiple bad experiences to the point I switched banks :(

Kade Sutherland

It looks way better than before

magalie st denis

(Translated) The wait is very long for service, even when the branch opens (Original) L attente est très longue pour avoir du service, et ce, même à l’ouverture de la succursale

Krystal Yonge

Worst customer service. Alessandro would not deposit my cheque, without putting a hold on my account which I usually do not have to do because it is a regular biweekly cheque I deposit every two weeks. When asked to speak with a manager, I was told no one was available. Not even a supervisor. He was unfriendly, had bad customer service, poor communication, and no resolvement skills. He was also lounging and leaning back on his seat, and was not empathetic or caring at all. The line was long and it was a Friday before long weekend, so I was waiting for awhile. Now I can’t deposit my cheque until Tuesday, which is ridiculous. Avoid this branch all together.

Fakhra Nisa

Horrible customer service

Kirill Kucherenko

Convenient and helpful. Never had problems, come in a lot there.

Geo Vslrs

Very friendly staff, fast cashier and always willing to help you with anything! Only inconvenient issue i could find is that they are not open on the weekends.

Carrie

ATMs are constantly broken down and not working. You let the staff know, they say they know, and do nothing to fix them. Every week, without fail, not working, doesn't matter which day you go in during week or weekend, 1 or both are not working, ESPECIALLY to make cash deposits.

Steve Gagnon

(Translated) I always have excellent service on every visit. Personally, I love this branch. Everyone is smiling and very welcoming. There is not too much traffic. (Original) J'ai à chaque visite toujours un excellent service. J'adore pour ma part cette succursale. Tout le monde est souriant et très accueillant. Il n'y as pas trop d'achalandage.

Lori “Mommabear” mcleod

They are always so willing to help sove issues ,and always warm and kind

Li Wang

It closed

Jean-Philippe Alain

(Translated) Very good service (Original) Très bon service

Dan Fakkeldy

They cant even afford to have ceiling tiles on their ceiling or drywall on their walls. Saddest looking bank I ever saw.

Cameron Hastie

My parents had a terrible experience trying to get a mortgage for their new home through this branch. The banker led them on as if everything was fine but later we found out that they didn't do anything. We built a new home and had no mortgage to pay any of the builders. They eventually went with the Credit Union and everything worked out. After all was said and done, Scotiabank never sent any kind of real apology, never mind monetary compensation for the interest my parents were forced to pay as a result of the bankers negligence.

anudeep reddy

I don’t want to be a scotia customer anymore. As an international student I opened scotia account with my gic. When I open my account no one told me that i have to renue my student account. From January 2017 they are charging me 17$ every month. I went to bank and asked them about my account. The response I got from the teller is unacceptable. She’s soo rude and asked me to pay the monthly charges for this month. What I realized is when you’re done with your gic, they won’t care about you.

Dion Prole

Great place for a good night out with friends. Movies and now The Rec Room. So much fun

Connor Sinclair

Had a great time chatting with a younger teller named Ethan. Very informative for the questions I asked. Super personable hope to deal with him again

Ben Mainse

I wish I could do zero stars. Dont bank with them if you have social anxiety, some of their tellers(not all) will be very rude to you for no reason

Hwa Brock a Rock

Personal experience , this Scotia Bank branch has great service. The staffs were friendly and it was a better experience for me . As a student in the hospitality field, I understood that they cared about the clients, and they were eager to help me . Even when I was just sitting and waiting (after I finished with the counter staff) , one of the staffs came by and ask if I needed some help. It was so great to see that they provide the little extra service. P.S. Before I made to decision, I checked the reviews on google map, I thought that the service quality sucked. However, the service turned out to be great, better than expected! Way better than XXXX etc. So be patient, they provide great costumer service.

Andrew Thomas

You close too early on a Friday. Now I have to wait to pay bills, therefore incurring late fees, all because I was a couple minutes past 4:30. This is the saddest branch for an already sad banking company. I would rather use an online bank with no branch than continue to use the “services” that are barely offered at Scotiabank.

Joseph Zoe martin

Never had an issue with the staff, they've always been extremely friendly and helpful with any and all concerns I may have.and every issue gets resolved without much trouble. Only issue is their isn't really any parking at all in this PART of downtown.

Janet Doyle

Went into this branch to inquire about how to access my account in Germany. After 10 mins of trying to find the information, the woman told me the specific bank machine I could access. I just left the bank machine in Germany where it informed me I need to call my bank to get access to my account here. Um, isn't that why I walked into the branch before I left? Of course, I can't do that because I am in Germany! No cash, no way to get cash, and 4:30 on a Friday. Most businesses here take cash. This has really screwed me over, utterly appalled at the misinformation I was provided.

Dan Eagles

Staff is great !! hours suck ! My only complaint ! That's not the staffs fault so

Steven Van Berkel

I went in because they rejected some paper work from another bank saying that the signatures didn't match. I got an appointment, proved my signature, but they rejected the paper work again. Total amateur hour at this branch. I will never bank with this company and I will make it my mission to save everyone from having to deal with them.

Marie Vander Heiden

I feel like I am cared about at this place! I am always greeted by lots of smiles and they always remember me and what I was off to do or excited about....so they ask. I know they actually care and are listening to me. These are some of the best people I have ever had at a bank and if it comes down to it, this branch is my favorite of all Scotia branches. Great people, caring and considerate. Thank you.

Charity Lloyd

My fiance and I went here to transfer money from my mother in law's account to my account so that we could pay for her final arrangements. He has power of attorney, and it's not the first time we have had to transfer money from this account. Due to my fiance having a disability that makes communication difficult, I did most of the talking, as we usually do. Something that should have taken 15 or 20 minutes maximum took almost an hour. After the teller figured out where to find the information to verify power of attorney, we were subjected to a line of very intrusive questions from her supervisor, who basically treated us as if we were criminals for doing what we need to do to ensure my mother in law's passing is as stress free as it can possibly be, finance wise, anyway. It's a very difficult time for my fiance, and to be treated as if we were doing something unsavoury is inexcusable. I understand that it may seem odd for me to do all of the talking in a situation such as this, but my fiance was clear that this was ok, and that he has a disability. We won't be using this branch again, and when we are done with the funeral, etc, we will be closing all of our Scotia accounts and transferring our investments elsewhere. Sad, because I have had my Scotia account since shortly after I was born. You would think that having an account at a bank for almost 35 years without any sort of problem would be enough to warrant a tiny amount of respect, but that clearly isn't the case.

GaganDeep Singh (GD)

Choose other location.

Mike T

good customer service

Morgan Chapman

I cannot stand this bank. My original branch at Thornton and King closed, and now I have to drive downtown to this congested location. It’s stressful for people who don’t live close anymore. It’s always lined up. The ABMs never work and are the bane of my existence - have had NOTHING but problems trying to deposit cash or cheques, or using the drive-through machines which never work for what I need. One tries to avoid going inside with COVID and all, yet the machines are a hot mess. You have ONE JOB! I’m planning to switch to a Credit Union in the New Year.

Shaun Vanderheyden

Absolutely terrible customer service.

Felix Jude

The staff members are rude and impolite. This has to be the worse Scotiabank branch in the city.

Ben Pietila

Very rude, I've left and won't ever deal with this bank again.

Bhupinder Singh Kahlon

Worst bank branch ever everytime i got there for simple work They will say we can't do it if i go for the same work to any other branch they help right away they should hire new staff That actually know how tk work this is my first review of anything negative after Having the same Issue 4th time

Mcloudification

Always a poor wait time , 30 minutes to close with a line up out the door and not even being able to do basic banking can be frustrating, only 1 teller struggles with a single person for an extended period of time is poor service ???? unfortunately I have not had good experience with this bank

MI Five

Every time I go to this branch for the past few years with the newer employees ie. 6 months to 1 year working (Caucasian, Mexican, French Canadian, Persian...race does not matter). Their arrogant, condescending, argumentative and sanctimonious attitudes and lack of knowledge cause me problems. I am doing one deposit which does not warrant "extra info" as this idiot recently "apologized for" - at least give me a real apology!! and they make up nonsense that is NOT CORRECT. Open your mouth and give correct and NOT EXTRA info. I don't know why these under trained employees give extra info to stress me out and its not even correct...it was all wrong as I told him, and I double checked it with customer service right there. Incompetent fools at this branch that are useless and not helpful even on a good day. Even the new guy at customer service tells me I can't help you...and I say well I'll pop in my card, and that how you can help! He then tells me a customer of nearly 50 years along with my parents to go elsewhere twice!!!! WHY NOT TELL THE CUSTOMER SORRY AND THAT THE EMPLOYEE WILL BE RETRAINED. HE DIDNT EVEN ASK WHO! Can you even COUNT MONEY? This one guy recounted literally 10 times and gave me small bills for thousands of dollars. The lady who was there the longest told him its ok. No sorry its not. I don't want a wad of bills when I travel. Morons! GOD forbid you or family close an account or move an rrsp or mutual fund...payback in all means is ensured.

Dee Jay

Be aware that the google hours are incorrect - Thursdays and Fridays the bank is only open until 7pm, not 8pm.

Brrmycoochiscold

Called at 9:30 am on a Monday morning to make an appointment with a financial advisor. Extremely difficult automated voice messaging service to get through to find after waiting 10 minutes I was put through to someone who did not speak english as a first language and also did not work at my local branch, which I assumed by the area code and phone number I dialed I would be dealing with. I told the person on the phone my situation and had informed me I was going to be re routed to the branch I as trying to call. Not the Case. I found myself starting the voice automated phone system all over again.

Zeemay

(Translated) Staff beast on the phone does not seem to want to accommodate his client but rather seeks to rush his service ..... has the information in front of the eyes but asks that I be as precise in my memory as his computer otherwise she tells you reminds when you will know all my answers !!!! Raise the tone and get upset very easily if Ms. is not satisfied with my answers. ...... NO MORE I WILL CONFIRM MY MONEY !!! (Original) Personnel bête au téléphone ne semble pas vouloir accommoder son client mais plutôt cherche à bâcler son service .....a les informations devant les yeux mais demande que je sois aussi précise dans ma mémoire que son ordinateur sans quoi elle te dit rappelle quand tu va savoir toute mes réponses !!!!Lève le ton et s'énerve très facilement si Mme n'est pas satisfaite de mes réponses. ......PLUS JAMAIS JE NE VOUS CONFIERAI MON ARGENT !!!

Tony Lefebvre

Rubbish bank. I looked at my statement, Scotia chsnged my plan and didn't tell me. $30 of service fees. Contacted Scotia to fix it, they tried to tell me they told me. Showed them the app has no messages (paperless). Refused to credit service fees with a "too bad for you" attitude. Closed my account today, Scotiabank can suck it, criminals.

Chad Richards

Save yourself the trouble and hassel and dont do mortgages through here. Lesson learned.

Mike Hamilton

All these "staff" standing around and only 1 teller helping customers. What is everybody doing in this branch?

Moira Nichols

your bank sucks

Dabie Muse

Great place to meet bums

Kimberly Cairns

DO NOT GET A CREDIT CARD HERE!!! Such an unnecessary process to apply for a credit card. When I made an appointment I was told I just need my most recent pay stubs, I was then asked to provide 3 more of my paystubs to verify my employment, and then went even further and asked for a letter from my employer. I have never been asked to do this at other institutions. To make everything worse my advisor didn’t even know how to enter in my ID to apply for the credit card, I promptly cancelled my application, I will go to another bank that knows how to do their job correctly.

Elmaddin Karimov

I would say this branch is the worst one in Canada. They have only one answer: " We can not do it here, you have to go to home branch" . It happened at least 5 times to me. When I mention about it in my home branch they just laugh and ask if the home branch is not in Toronto. NOTE: Drive a few miles farther to any other branch if you do not want to waste your time and ruin your day

Lukasz Bober

Despite my sketchy look, the staff greeted me with a warm attitude and offered very professional service.

Sethu M

I had a wonderful experience today in the bank. I requested a critical document to help my job background verification. Though the entire crew was busy working on some sort of auditing work, the employees understood my situation and helped me out right a way without any delay!! Thank you team, keep up good work :-) I am quite satisfied!

Phil Campagna

A place to store some cash and earn a few Scene points; I honestly cannot recommend this branch for anything more. The tellers are very friendly, but also prone to error. Have the app open so you can double-check things and have them corrected before you leave. The real tragedy is the revolving-door financial "advisors" and mortgage "specialists". Good grief: you'd find more expertise in grade 10 economics students. Not a place to put your faith in.

Petre Ene

This is an old amazing building. It should be part of the tourist tours

Mohannad AbuAlnadi

I am wondering why there is so many negative reviews on this branch!! I had a visit today and it was super smooth, everything is organized and everyone is welling to help. Special thanks to Michael for the support today!

Elaine Cheng

i got the worst service at this branch. The young female teller and the superviser didnt care customers. I’ll never come back again. So disappointed in this poor service!

HarmZ B

Looking at the reviews I can see now why my experience was so bad here. The associate who helped me originally was good, but after that the experience was down hill. I waited about 25 mins with the associate for the manager to open the door to the vault, she took her sweet time coming to open the door even though the associate tried his best to get her attention. Then they charged me a cash advance fee even though I used my credit card to pay for the safe box. The following day I went back and the same manager was extremely rude in assisting me and felt that in some way she was really doing a good job in assisting me. I am a customer service representative myself and I wouldn’t be able to talk to any of my clients like that without some kind of repercussions happening.

james oakes

Worst bank in vernon both branches are useless i asked a few questions and was treated like a nuisance. Every time i call i wait on hold for 10 to 15 minutes. Im on hold right now i just wanna know the branch number. There is no way they are this busy and if so hire another receptionist. Unacceptable. There hours are useless if you work during the day ive seen them close the door in an old mans face who ran at the last minute to try and get some banking done. Good job guys. Ill try and add a pic of my wait time which is at 17 min now.

Budhaditya Chatterjee

My experience ranges from good to bad. I filled up an online survey and I rated according to my experience. The asstt manager of the Branch called me up and rudely demanded that I should change my views about the branch ans staff. At least the Management of this branch needs to be changed.

Amandine Loch

Confidentiality not respected, unable to help, poor customer service. Came for something, were not able to help me, asked her colleges on top of her lungs if they knew any better than her, they didn't. Everyone in the bank was aware why I was here, awesome! Never experienced such a lack of confidentiality in a bank.

Benj Forte

(Translated) They managed to lose $ 900 which I brought to the counter .... Be careful and keep your transaction papers (Original) Ils ont réussi à perdre 900$ que j'ai amené au comptoir.... Faites attention et gardez vos papiers de transaction

Nitnem Kaur

Scott is the best Guy....very calm ,kind and helpful

Nabil Mihamou

Thanks Olga for the great service !!

Oleg

We would highly recommend Senior Financial Advisor Intermattie Mahadeo at 7205 Goreway Drive. She is extremely experienced and knows her business perfect. No delays in service. My wife and me are the customs for Intermattie for several years and were never disappointed. Oleg and Lola Chubar, residents of Malton.

David Fraser

Scotia Bank in Lindsay is a bunch of rude people. I am a senior and they keep charging me too much for my banking fees. Plus they will be taking my Trillium money for October and my wife and I will starve for Thanksgiving.

Peter West

Excellent theatre but could use a bit more cleaning.

Neil D'Penha

This is the same as the Scotiabank marker placed near this tag. This is the main branch of Scotiabank located in downtown London.

Catherine Li

The Persian Staff lack of basic knowledge of banking, not professional and rude! Went to deposit cash, and it was 80$ Short, and I ask the teller to recount the money, but she Said she already put the money away with bank money, she was blame on me I count it wrong. Omg! Worst experience ever! I lost 80 dollars just trying to deposit it to my bank account!

Terry D

The staff I know at the branch is very professional. Special shout out to Rosemary Stadnyk Manager. I had several questions re my account and some transactions I made. Within a few days Rosemary was able to answer all my questions. I deal with numerous banking institutions in the Niagara region and Rosemary is among the best banking official I have dealt with. Scotiabank should be very proud to have such a great representative there to assist with customers needs Rosemary it what customer service is all about.Whovevewr promoted her to her current position should get a raise....might want to consider giving her one too . Scotiabank Port Colborne ROCKS....got to mention Amie...my favorite teller at the branch...she gets it as dose everyone else there....keep up the great service..

Arre Saqiro Channel

The People that works at the bank is friendly and sweet people

manpreet. saini

Looks like the security guards are running the bank. Whenever I visit the bank security always stops n behaves as if they are the president of the bank. Moreover the staff doesn’t care about customers. In fact to book an appointment with them people have to wait in long lines. If it’s so then what is the use of appointment if people have to stand in lines. Really Poor service. Very disappointed

tommy bolduc

(Translated) Great place, friendly personal (Original) Super endroit , personnelles aimable

Melanie

Everyone is always helpful at this location. The line was fast moving even with all the restrictions.

tatxo ebb

The worst customer experience I had in my life in any bank, shop or service provider. Carolina Arenas, the branch manager does not reply the e-mails, pick up the phone or return the calls left in the voice mail. Also, if you call 1-888-4-SCOTIA to try to solve something that they don't have in the list of silly procedures, they will cut the call while speaking, simulating a problem in the line (happened 6 times on a row, really?). Skip this branch and Scotiabank as a whole.

Mandy Mak

I would give 0 stars if it would let me. They took $275 from me after telling me there was a glitch in their computer system and I was being charged $5 on every overdraft transaction I made. I applied for the overdraft protection in July and they sent this letter in September.

Ben Dover

Becsuse of the change in store hours, youd think telephone banking would be easier.. Trying to enter an extension # for an employee is near impossible

Peak Cazual

Deposited a small paycheck, and an even smaller certified check from an insurance company on a friday. Put a 90 dollar hold on them. Refused to release it until the following friday. Will close my account and just cash my checks at a grocery store from now on.

XxIFirestormxX

This place is amazing people say the atms are always closed but that’s because homeless decide to get in there and sleep so they have to lock it early and the staff is great they always wana help the people who say the staff is bad are the people who are bullying the staff and then cause the staff to be rude back (I’ve seen the happen many times at the bank ) the place itself is great

Ajay Sankar

Easily there best place to go for a movie in the city!

negar akhbari

All of the staff members are helpful, polite and professional.

Mark Maizonnasse

Local scotia branch

Bo Norgaard

3 times gave the bank proper information to change money that is coming out of the wrong account and keep getting excuses when corrections weren't made. Impossible to actually speak with someone on the phone. Going to try and speak with a manager and hopefully resolve things. I wish I went somewhere else now, so many problems over something that is such an easy fix .

Fadi Habib

Useless, zero customer service …

Adetoyese Oyedun

Becky is amazing. I would do 6 stars if possible. Speak to her about mortgages, loans, etc. Becky has great advice and will help you make a good decision. She is the best banker I have ever dealt with at any bank. Keep up the great work!

William Milner

closed Sundays

Debra Zwicker

Lots of staff and they are very friendly. Plus they have evening and Saturday hours

Pete S

Ever try opening on a Saturday? What a concept

Leif Shantz

I went to open a chequing account. The lady who assisted me was friendly and helpful. She initially told me that it would take a hour to open the account, but I was out of there with a new debit card in less than half an hour!!!! Wow!!! Thanks Scotiabank!!!!!

Sanchit Sharma

Good service.

Anmol Setia

Manager is too Friendly

T3CHGY007

Great big screens! Comfy seats with lots of leg room! Get your tickets in advance using the Cineplex app! It saves allot of time!

Annie Mike mike

This very bad day to be imilie for they mistac, I will nave for get that after long time with Scotiabank ????????????????

anne Eggert

they will not send my back card. they said my address was not right and its is . i when in they refused my id. 2years no bank card i just lucky its a joint account.

Matt Darcy

Had an issue with Scotiabank wrongfully accusing my account to be related with fraud (because I cashed out crypto) and then went into the branch to figure it out where the branch manager and supervisor sat me down and told me that I can’t have any of my money and that my account is under investigation and that I need to come back in 4 hours to give the manager there time to talk with the fraud department. This frustrated me and I was a bit rude. When I came back later they said they’re originally thought of fraud was “confirmed” and that I was a victim of fraud and that for me being rude that they don’t want to do business with my anymore (basically saying I don’t have an account t with them) I asked them which transactions they were confused about and after showing me they were surprised that I provided proof of those transactions form my Bitbuy account there on the spot and they said this would all come out in their investigation… mind you they just told me it was “confirmed” as if the investigation led to conclusive results and that I’m a victim of fraud. In the end they were wrong and I wasn’t a victim of fraud or a perpetrator of fraud and there was no fraud or scams related to my account. I left Scotia bank for td since they don’t want me anymore I guess.

Terry Warke

Great customer service. Always friendly and willing to help.

Jerin Johny kottakkal

Friendly staff

Mike Capson

Slow to get service sometimes!

James Miles

The staff here are always welcoming when I visit this branch. The line ups are never very long. I would rate this location 5 stars if the hours were more accommodating for personal banking. The hours are perfect for most business banking.

James Hillman

I don't bank here, but i have had to deal with the branch manager for some estate affairs, and she was wonderful. If I were to pick a bank based solely on the people I knew that worked there, I would definitely choose this bank.

RippedScript

They don't know what they are doing and don't care. The bank has been taking money from my account and when they tried to explain why gave me two options it could be yet they took money for both reasons and told me nothing could be done. Lost 250$ to nsf fee they took even though I had the money. Thieves go to another bank!

Nathaniel Curtis

Excellent service, I switched to TD for better stock options and switched back when I realized what I was missing. Everyone that works there has been incredibly polite and helpful.

Joan DuMoulin

Appears to have the best rates. Nice bank.

ISMAIL ELNOUR

Good customer service

Divesh Ramsurn

Stupid people working in that bank, no knowledge of English Language, no knowledge about legal terms. Just a bunch of stupid sitting in their offices. Scotiabank needs to look into that!

Shannon Goodspeed

Went to open an account...had government photo ID, Alberta healthcare and other things .I was told I needed more ID and I had bad credit.Went to a nother bank to get a paper showing name took 5 minutes and address came back.The man had another customer..they helped two other people and I waited 45 minutes..watching many staff do nothing so I left went to CRBC they excepted my ID opened account gave me a 500 credit card and only took about 45 minutes.... This bank Deseives Zero stars for customer service....

Eric Scott

Very helpful and efficient financial advice and account rework by Heather. Refreshing change to not feel like I was talking to a computer program through a person.

Suman Jisuja

Very nice staff! Manager is very kind!

Aymeric Grail

(Translated) Unable to reach them. Waiting time to obtain a telephone appointment of more than 20 min. they did not deign to respect the appointment and did not call. I only wanted a mortgage document not available online. This is the second time that they do not respect a telephone appointment and waste my time. (Original) Impossible de les joindre. Temps d'attente pour obtenir un rdv téléphonique de plus de 20 min. ils n'ont pas daigné respecter le rdv et n'ont pas appelé. Je voulais seulement un document hypothécaire non disponible en ligne. C'est la 2e fois qu'ils ne respectent pas un rdv téléphonique et me font perdre mon temps.

Jim Heise

Always treated well here!

Jason Dilima

Worst customer service experience

F. T.

This location of the bank of Nova Scotia is located conveniently downtown Kitchener on King Street. It is easily accessible, and not far from bus and train station and parking is free for two hours if you are lucky enough to find a spot. The branch is spacious, clean and organized. The only thing that I did not like was their ABM's that do not have the option to select choices of bills prior to withdrawal of cash. They only pay clients in tewnties, and this might be okay sometimes; however, the option for larger bills would be great if supported in the future.

Monique Boutin

(Translated) Very competent advisor. What good advice, very professional service and always smiling. (Original) Conseiller très compétent. Que de bon conseils, service très professionnel et toujours souriant.

This Henry

Don't try calling. It's horrible you won't get the branch. But the tellers are so friendly! Meghan is great! Everyone is knowlegable though.

sandeep singh

I wish if I could put negative stars

Cive Lucas

Tried to go in an open account and they said had to have an appointment so opened at TD as you don't need an appointment

Manasi shukla

Poor service . Don’t go to them to get any issues resolved. The only solution that they have is to ask you to call customer care

Travis Maloney

This is a nice big branch, has been there for more than 60 years. Lots of advisors and staff, great customer service!

Guillaume Picard

(Translated) Worse customer service. I would rather suggest RBC or National Bank. Impossible to have the line. (Original) Pire service à la clientèle. Je vous suggère plutôt RBC ou Banque Nationale. Impossible d'avoir la ligne.

Raini Barrett

Good, as far as banks go

G R

One of the blond short haired woman there was rude and unprofessional in dealing with client.

David Yule

Friendly tellers

Anureet Boparai

Updated: Went to the same branch to get my thing sorted out. Karnvir assisted me and my friend. He updated my account within few minutes. Also, he was nice and friendly. Thanks man!! Really appreciate your customer service :) Five stars!!! Past: This branch has poor customer service. Went there for my personal banking and without reading my ID properly teller told me it doesn’t match with the letter I have provided. Everything was good and then she didn’t update it in the system which I realized after two days when I called customer service to confirm. Guess what she didn’t update it. Until today they haven’t updated my information in the system yet.

Aimee Bradfield

had to argue with an employee once because she wanted to charge me extra to pay my scotia dealer advantage loan with cash. went to the other location and just go there religiously now.

Gerald Deokie Jr

Extremely slow, staff are socializing and not prioritizing clients. No customer service skills or proper management evident.

shawn p

I think the scotiabank Charlotte street is the worst bank I ever dealt with. The service is slow and they don't Appreciate your business

Shirley Perry

Back entrance atm not responding to the touch screen

Bizwar 72

They never have tellers constant line of 10 plus people. Very disrespectful. Staff your bank I am livid having to wait 30 mins every time I need to bank

Déborah

(Translated) YOU ARE HORRIBLE, CONDESCENDING AND INCOMPETENT CRISS IN TABARNAK. (Original) VOUS ÊTES CRISS HORRIBLE, CONDESCENDANT ET INCOMPÉTENT EN TABARNAK.

Eric Myers

I have to contact them many times for simple changes/issues. I have to follow up to get a reply from them. I have to do this every time I need something from them. I'm looking into switching to a bank where it doesn't take a month to make an appointment to set up additional accounts or change signing authority.

Mitchell Stride

Asked to send a wire transfer and the teller sent an ACH transfer without telling me. They seemed to not know the difference. Luckily I got my money back.

Pardyou

the phone service sucks, they almost never get what i mean, not even in english nor in french! but, the service in the branch is another whole story, 99% of the people that work therre are vey nice and will do everything that i needed to get my problem solved!

Kristof Maret

(Translated) New design agency, sofas, giant screen that plays the Olympics, espresso coffee, cozy atmosphere. not to spoil anything, the agency is full of very helpful and knowledgeable people. After being taken from Scotia agencies that close to Scotia agencies that close (J Talon, St Michel, St Laurent) ... Finally a well-placed place that has a chance to stay open. Following an exceptional contact with Mr Mohammed Benabdeljalil, I even decided to leave National Bank and Desjardins definitively and repatriated my accounts to this agency near the Berry UQAM metro station. Then I was fortunate to be assisted by the general manager and Céline the personal accounts manager and also three really great employees of kindness and understanding (including the lookalikes of Christophe Castaner and Taye Digg, just that!). Unfortunately it is complicated to recruit the perfect team and I must mention one of the employees who understood nothing about customer service and who cost the agency a whopping $ 120,000 to have uncollected. No doubt French, addicted to schedules and lacking a union, he clearly played against the interests of his employer. Lamentable. Hope you don't run into him. (Original) Nouvelle agence design, canapés, écran géant qui passe les JO, café expresso, ambiance feutrée. pour ne rien gâcher, l'agence est pleine de gens très serviables et très compétents. Après m’être fait promener d’agences Scotia qui ferment en agence Scotia qui ferment (J Talon , St Michel, St Laurent) ... Enfin un lieu bien placé qui a une chance de rester ouvert. Suite à un contact exceptionnel avec Mr Mohammed Benabdeljalil j’ai même décidé de quitter définitivement la Banque Nationale et Desjardins et ai rapatrié mes comptes dans cette agence proche du métro Berry UQAM. Puis j’ai eu la chance d’être assisté par la directrice générale et Céline la directrice comptes des particuliers et aussi trois employés vraiment géniaux de gentillesse et de compréhension (dont les sosies de Christophe Castaner et Taye Digg, rien que ça!). Malheureusement il est compliqué de recruter l'équipe parfaite et je dois mentionner un des employés qui n’a rien compris au service à la clientèle et qui a coûté à l’agence la bagatelle de 120 000 $ en avoir non collectés. Sans doute français , accro aux horaires et en manque de syndicat, il a clairement joué contre les intérêts de son employeur . Lamentable . En espérant que vous ne tomberez pas sur lui.

Ryan Brushett

Place is great, but if you're ordering any food other than popcorn or soft drinks, be prepared for a very long wait.

Gabriel Verreault

The only good thing about scotia bank is that you have acces to your tangerine account. Thats about it. For everything else, they fall flat on their face quite a bit regardless of the service they try to provide. They have so many hidden fees and monthly payments that there is no point having an account with them. Avoid them at all cost.

Lori Addley

Can't call your home branch and it's always 30 minutes or more wait. I used to love dealing with and been a customer for almost 30 years but getting tired of the changes and lack of personality

Andrea Patricia

Bad service and bad experience. I had several issues with my bank account and in this branch never had a solution for me... always told me to go somewhere else to have an answer...!!!!

Yves S

Much better than Desjardins

Localguide 1991

The teller Sam was so kind, polite and professional. I went to the branch a few months ago about my credit card expiration. They referred me to contact the phone number behind the credit card. I call the number and they say I need to apply for a new credit card at the branch. So I went to the branch today, Sam put me on to this lady at the front desk. She wasn’t wearing a name tag, so couldn’t get her name. First, she asked me my address. I give out the address and she goes oh, that street is in Welland ? I never knew. And then she asks me a bunch of questions and asks me what’s my job title, annual income etc etc. The more personal information I give out, I get a different response from her for each answer. Her tone starts to get more and more condescending like she’s doing me some favour and I am wasting her time. Why ? Just because I am Brown ? This is totally unacceptable. She was extremely rude and unprofessional. If she’s got such an attitude, please don’t have these people sitting at the front desk. I’ve never had such an experience at the Niagara street scotia bank all these years.

Paul Sture

And just where is this branch? On a tree?????

Crystal Welsh

Love the theatre. It was a bit dicey trying to get my online tickets as the barcode wouldn't scan at the machine, and the construction was a bit inconvenient as the ticket desk was closed because of it. Other than that it was a good experience, lines moved quickly and the theatres were clean and comfortable.

Joanne Merrylees

I enjoy going to this bank. I am always greeted with a smile, when there is a lineup there is someone who approaches everyone to see if she can help. Staff are always friendly.

Tyrel Olton

This branch sucks.

Marguerite

(Translated) No purell 2 days in a row. The outside counter is STILL not functional it looks like a third world counter always dirty and broken! Inside always one of the 2 counters which either does not take a deposit or cannot be withdrawn !!! It is frankly unpleasant and each time to note I go there barely 10 times a year so no excuse for the problem to be recurring! It is also when during a deposit the counter rejects more than 3/4 of the money, it is still not me who crumples or wrinkles in the money !! (Original) Pas de purell 2 jours de suite .Le guichet extérieur est ENCORE pas fonctionnel on dirait un guichet du tier monde toujours sale et brisé ! A l intérieur toujours un des 2 guichets qui soit ne prend pas dépôt ou impossible de retirer !!! C est franchement désagréable et ce chaque fois à noter j y vais à peine 10 fois par an donc aucune excuse pour que le problème soit recurant ! Ça c est aussi quand lors d un dépôt le guichet rejete plus du 3/4de l argent c est toujours bien pas moi qui froisse ou fait des plis dans l argent !!

Hasan Farahani

Very disappointed with the service. Today I spend 45 min talking to the support for the 5th time. Last month, the app didn't show me any options to manage my credit card, I spend almost an hour on the phone for that. Last year they made a mistake when choosing my account, it took them 3 months to solve it, cost me $80. Poor service.

Diane Johnston

Staff are great the problem is the atm machines are not accessible on weekends after the bank closes Saturday but of course the North Oshawa branch is and Courtice. Be prepared to drive to either the downtown Whitby branch, North Oshawa or Courtice. Also, the drive through atm runs out of cash frequently at this location. Not sure why but its 5:52pm Saturday April 10 2021 and I was just there and can't withdraw cash. How does an atm run out of cash so soon. If it were not for scene points i would kick Scotia to the curb and drop em like a bag of cement

Oxana Kovalchuk

(Translated) Terrible service. Everything is slow. For a request, I have to call a thousand times because it does not move forward. (Original) Service terrible. Tout est lent. Pour une demande, je dois appeler mille fois parce que ça n'avance pas.

Ralph Price

The best banking experience I've ever experienced bar none.

Rasleen Kaur

I had an appointment with Andrew today who is the financial advisor at this Scotiabank branch and had an incredible experience. He takes effort to patiently listen and answers all your questions. He is really helpful and goes beyond just solving your problems to making you feel at peace. He is very knowledgeable and loves to share his findings. He has a great personality, is professional and a good human being at heart.

Chelsey H

IMAX theatre available. 12 theaters in total (approx.) Snacks and food available. Tickets can be purchased at the snack bar.

Piyush Bhikadia

Worst tellers and even worst customer service manager lady. Teller was using my card to remove dust from her giant nails. I've heard lot bad things about main branch in Regina, now I've experienced that.

DrStrange MD

Really professional and efficient. Ms Alyssa Gunn took her time to elaborate everything I asked for. I would recommend this branch..

Sara Hebb

Lady that works there with blonde hair is very rude

jessica renée mae horvath (thewhitegurl)

No folk like Norfolk.

Brutal Barbie

I went in to use the ATM and it was at the language section I press French because I can understand alitte but I had to deposit 200. So I went to the teller and asked if I can make a withdraw she said it'll be 5$... So she helps me at the ATM instead of charging me and said if I don't press anything it would automatically go to English if I knew that I would've called her or went to her... As for that take a picture of your cheque and instant cash is bullsheit on the advertisements it doesn't display the warnings that you had to wait three days (Less if you have a good credit) I had to go to the bank and ask them to take off the hold because I wasn't aware of the wait. She gladly took it off and explained that there was a individual that was doing it and coming in cashing their cheque afterwards which was u understandable. But I would like a warning...

johnny bighet

right on,,,love this place

Sevy Fays

Suzette and Kaydean are very helpful!

Rob Chase

Great seating with armrests that lift up so you can be closer to your loved ones

Securetwo

I've had no issues here, service has been great- four stars only because my exposure to them is very limited so I don't know if they provide a four-star experience otherwise. However this location closed as of February 2019! New location is 19989 96th Ave.

ROBERT KAROLY SIMON

(Translated) The staff are nice, but the service is a bit slow. I do not consider that because of the staff, it looks more like their computer system and the communication or requests to certain departments (mortgage, visa etc) which can take a little longer. My banking advisor Ammari Farah has always had a lot of patience with me, she seems to be very competent in her job, easy to communicate with her either by email or phone. Moreover, I allow myself to congratulate her on her competence and professionalism as well as for everything she has done to resolve my case. According to my experiences, you can trust this bank. thanks again (Original) Le personnel est gentil, mais le service est un peut lent. Je ne considère pas qu’à cause du personnel, on dirait plus leur système informatique et la communication ou les demandes auprès certain département (hypothèque, visa etc) qui peut prendre un peut plus de temps. Ma conseillère bancaire Ammari Farah a toujours eu beaucoup de patience avec moi, elle semble être très compétente dans son travail, facile de communiquer avec elle soit par courriel ou par téléphone. D’ailleurs je me permets de la féliciter pour sa compétence et son professionnalisme ainsi que pour tout ce qu’elle a fait pour solutionner mon dossier. Selon mes expériences, vous pouvez faire confiance à cet banque. Merci encore

Philippe Rivard

(Translated) Two complaints to senior management in less than a year. This is the kind of service they offer at this branch. (Original) Deux plaintes à la haute direction en moins d'un an. C'est le genre de services qu'ils offrent à cette succursale.

logan d

I got my first debit card there!!

Jappy Sandhu

Wrost location ever. They charge you for everything.

Rajanpreet Kaur

I wish I could give them zero ratings. worst service, waste of time, staff has no knowledge of customer service. they dont even care about their customers at all,not even the manager. they ate my brother's money and never gave him back even after he went to them 3 times and the manager said he cant do anything. if he cant who can? SPIDERMAN?

Osman Malik

I feel very negative about my experiences as a business customer of Scotiabank generally. My few interactions with this branch have been particularly poor.

ER F

Awful hours and rude staff. Taking my business elsewhere. There are much better banks like northern credit union that has way better rates.

Rula B. Morcos

Good location and service

Alan Cantin

Bank located in mall. ATM's available as well.

Michael Pelley

Experience was good except for the prices. Nearly $60 to see a movie with popcorn and a drink. A total rip off.

Prerakkumar Patel

superb and special thanks to varun he is very cooperative and friendly entire staff are professional to help us thanks a lot

Anuj Kharangarh

One of the worst bank which I see in my life they didn’t help you when you’re in trouble they also play with your credit history I have monthly instalment due for my car insurance and I have funds in my Account but they hold my money and when I request them release only amount which is due they didn’t do that They don’t have any care for the costumer credit history the worst worst bank of canada and worst service they give to the costumer. I request you guys don’t open your account in Scotiabank. Thank you

Amritpal Singh

Very pathetic service. They don't even know how to talk to the customers. Very unprofessional, don't know how they are working in the customer service industry.

Brooks Findlay

The most horrible customer service ever! Every time I have to stop in at this branch there is always issues with simple banking. Supervisors are of no help and they refuse to do anything over and above for any customer.

Shannon McCloud

Love all the Scotiabank agents that I deal with especially in the downtown location. Always friendly and helpful

April M Sullivan

Great bank , friendly staff & great location.

Trish Montag

Terrible experience with our mortgage. Scotia just decided to throw us into a 6 month closed mortgage with a $2100.00 penalty to close out before the end of the term. Our mortgage term was coming up Dec 28th. I called prior to this and asked if I could roll it into an open mortgage for a couple weeks as I have intent to pay it out. Dec 28th they said that was fine. Jan 3rd I get a call from Sophia who asks me what my intentions are. I explained with the holidays I am having some delays but to again roll me into a open mortgage at whatever interest rate. Today Jan 10th I receive a letter in the mail back dated to Jan 2nd that they put me into a Term mortgage. I went to the branch to speak to someone to no avail. No manager, no person of any authority was there to at least hear me out. Sophia was there but was in a meeting. I asked for her to call me back but of course she did not. That is what is especially frustrating, I feel as if I am now being avoided. Buyer beware - even with this bank knowing full well my intentions they still locked me into a mortgage. Unbelievable!

Marie D. C. Greffe

I am dealing with a financial advisor at your location who has invested my money and who is not communicating with me at all. He has not confirmed who he has invested with and at which interest rate and for how many years! I feel nothing but anxiety and anger in regards to your establishment.

Chris Feher

This branch continuously finds new ways to let me down as a customer. They make you feel like a common criminal when trying to move money around using bank drafts (when you have a clean history of doing this) and randomly shut down when you need them most.

I am Groot

The staff very unprofessional multiple times went in for simple things. like name they entered wrong went 3 different times they took the info told me its corrected and it was still wrong. Had to make an appointment to change a credit card to something else left a week after they inputted it wrong in the system then when i went back to correct the issue they screwed up they tell me i have to book an appointment. Got a pre approval for a credit line had to go in to sign some papers made an appointment got there oh sorry that person not here today only certain days. I was like i made an appointment to meet him here today can anyone else help sorry only that person can take care of you. With the amount bad reviews i don’t know how this branch allowed to operate like this.

KARANVEER SINGH DHILLON

Very bad customer service Very rude to customers specially himanshu

Derek Smith

Had a credit card sent here for pickup; 1-month and they haven't called. Horrible parking lot. Slow service.

d w

This place is open Saturday. In a small town like Perth it's a bonus.

Amol Patil

Very helpful people at this branch

Bloggy Z

It's not very clean but it's spacious and it's cheap - I'm from Europe though so take that with a grain of salt - and it's got an Imax so overall 4 stars, 5 if they cleaned it up a bit - flooring is bad and walls could be cleaner.

Lovel Sidhu

????

DalJit Singh

I am customer of this bank before coming to canada, i never feel dissatisfied with the service , overall good service , easy access to the ATM all over canada,i would recommend every international student , must go with the scotia bank .

Katelyn Amber

They are helpful and kind and always help me to understand my banking needs and wants

Tailai Cheung

Helpful enough

Michael Pare

(Translated) No way to reach the bank locally by phone. Everything is centralized and extremely long. (Original) Aucun moyen de rejoindre la banque localement au téléphone . Tout est centralisé et extrêmement long.

Jashan deep

Staff is so dump

Chris Johnston

Excellent, clean, and accessible location.

K-A- I-R-O-N

Hi I was assisted by BELLE She was too kind and her services was great as well as helpful Thanks BELLE

Nimar Zuhair

Best bank in windsor

Sandra Gilbert

Can't even get a person on the phone at the branch, just directed to an annoying automated answer service that then when you finally get a person on the phone it's a call center and they tell you you need to speak to branch!

karoe D.M

(Translated) I have been waiting for 3 days for me to be reminded and japelle every 20 minutes, no response ever and when I was praying for 30 minutes before I was served and there were only 4 people in front of me! (Original) Jattend depuis 3 jour quon me rapelle et japelle a tout les 20 min aucune reponse jamais et quand jai ete sa prie 30 min avant de me faire servir et il y avais seulement 4 peesonne devant moi!

Campbell & Cameron Volkswagen

I've had several less than stellar experiences with Scotiabank, but today's attempt at depositing a Quebec government cheque at one of the awful new ATM's they have foisted on clients, and to have that cheque repeatedly rejected as "unacceptable", was too much. BNS has done away with commercial tellers, so unable to wait in line with the other 15 or so clients, I sought a staffer to register my displeasure. After waiting 5 minutes, a young gent finally approached me. After unloading my complaints, including some very disparaging remarks regarding their new ATM's that are much less effective and reliable than the old models, but also conveniently more work for the client and less for the bank, he simply refused to speak to me again, and ignored me. I'll get over and move on, but I will make sure that with each and every dollar I migrate from BNS to another bank, they will get a reminder of why they lost my confidence and my business.

Kiwi

Tanner at the front helping walk ins is very professional, informative and genuinely the easiest person I have ever dealt with, kudos to this man, i am not easily impressed

Kulwinder Kaur

I booked my appointment but they didn't helped me out.the staff is not good and cooperative. The main thing the didn't make changes to my account as i want to be. This is my wrost experience with this bank

Daniel Jaeger

Very slow service, almost 40 min waiting time.

christian duval

(Translated) No choice, it's so over the top as mediocrity. No efficiency, business service has to do with the name. Account manager changes every two weeks, no follow-up, each person knows next to nothing and has no margin or authority. So each five-minute file turns into three weeks. The odious thing is that then, when I claim for a fraud, 90 days count for example. But the service for them the delay we do not care ... (Original) Pas le choix, c'est tellement exagéré comme médiocrité. Aucune efficacité, service affaire n'a d'affaire que le nom. Le directeur de compte change aux deux semaines, pas de suivi, chaque personne connait à peu près rien et n'a aucune marge ou autorité. Donc, chaque dossier de cinq minutes se transforme en trois semaines. L'odieux c'est qu'ensuite, quand moi je réclame pour une fraude là les 90 jours comptent par exemple. Mais le service pour eux le délai on s'en fou...

Vanessa W

Fantastic experience today on my way to deposit my cheque

Parminder Singh

one of the worst branch ever . Do not resolve my issue after contacting them several times through emails and phone over a month. They never answered the phone . Customer service is terrible.

R. I. Wenngren

Went in filled with skepticism after reading the on-line reviews- I made my banking business and was assisted by Officer ID: 586 - forgot to take his name. He made a fantastic job, made me feel an appreciated customer and solved promptly what was asked for. A very positive experience.

Jan Timmers (VE7JBT)

Two ATM machines in entrance along Main Street. Parking behind this branch is free, but limited number of stalls - however I've never had any problems with that. I've been a long time customer of Scotiabank and about 20 years for this particular branch. I've always been treated with kindness and respect - that says a lot about its employees; the people have changed over the years but their attitude hasn't.

Imad Khomri

(Translated) closing times which have changed on Thursdays (was at 6 p.m. and it was at 3 p.m.) (Original) horaires de fermeture qui ont changé les jeudis ( était a 18h et c'est rendu à 15h )

SpahgettiBoi (Pikaglow10)

is there western union at this location

Mahyar Khavary

I visited this branch a few days ago, a teller who name is Ali, does not know what he should do, not knowledgeable about rules, not coachable person, lack of attitude and a lot of personality issues. He fit for BUTLER job. The rank of this branch is 2.4 out of 5, so I realized the reason now, a lot of restaurants have ranked more than this bank branch. Hopefully, this branch will close, such as another one was in Marine Dr. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, ALI (teler) IS VERY RUDE.

Prasad De Silva

Great bank. Very helpful and friendly people.

Admin X4

I understand why this bank have the worst review in Ottawa region. I was miss treated and i will never forgot this horrible experience that i had in this bank. Avoid as much as possible as you can believe me you will regret it.

Andrea Kuch

I have been a scotiabank customer my whole life and this branch has been nothing but useless. The one time I get paid by check from my employer who i have worked for for the last 14 months, theres a hold on it, after months ago having a conversation that my checks would no longer be held. I go to my main branch who wont release more than a certain amount and the woman Crystal, told me to be patient and was very rude. I call after 3 business days and Crystal still won't release the rest of my check, even though Scotiabank is the same bank that my work deals with. Absolutely ridiculous and will be switching banks.

Rob Reynolds

Great staff, great deals

Konstantin Ivasenko

They don't try to do anything good for you. "Regular job" is the max they can do there. Very frustrated about branch and Scotiabank at all. Customer support is rude and absolutely helpless.

Christine Morin

(Translated) Is it possible to empty the ATM more often for drive-thru? 1 in 2 times it is unavailable ???????? Mercii (Original) Est-ce possible vider le guichet automatique plus souvent pour le service à l’auto. 1 fois sur 2 c’est indisponible ???????? Mercii

Syd Zedler

This location has the most unhelpful, unaccommodating and uninformed staff of any Scotiabank I have ever been in before. On 2 separate occasions they gave me the 1-800 number to call because they "are unable to do anything," (too lazy is more accurate) only for the people on the 1-800 line tell me that I have to go back to the branch. Lovely tellers. If you have a choice go to any other location, or better yet, use a different financial institution.

Navaneeth Vilayil

Well maintained building, neat and tidy. Parking infront the building. Situated exactly in the heart of downtown Stratford.

Michelle Rogers

Excellent Service, Great Advice, Friendly Staff!

Roman Mauer

very trostwrthy

Dominic NOEL

Scotia provides very friendly and fast service to their customers. Helpful, knowledgeable and professionally staff!

Chris Haynes

Phone call to Nelson number routs to call centre staff. Courteous call centre staff can forward call to Nelson location, phone call immediately terminated. Account opened elsewhere.

Steve Grand

(Translated) Thank you very much Eric for your help perfect services .. !! (Original) Merci beaucoup Éric de ton aide services parfait.. !!

Marie-Pier Landry

(Translated) Very good customer service during my visit to the checkout. They were able to answer my questions. The staff are very friendly. Scotiabank offers great products for students. (Original) Très bon service à la clientèle lors de ma visite à la caisse. Ils ont été en mesure de répondre à mes questions. Le personnel est très sympathique. La Banque Scotia offre de très bons produits pour les étudiants.

Maurice Roy

(Translated) Don't return calls! Waiting over an hour and 15 minutes - the line went down and I couldn't stop my monthly mortgage payments after I sold the house. Faster to send accounts than refunds. During this time Scotia is accumulating interest on our money. Very disappointed ! I'll look elsewhere. (Original) Ne retourne pas les appels ! Attente de plus d’une heure 15 minutes - la ligne s’est coupée et ne suis pas parvenu à faire cesser mensualités d’hypothèque suite à ma vente de la maison. Plus rapide à envoyer des comptes que des remboursements. Pendant ce temps Scotia accumule des intérêts avec notre argent. Très déçu ! Je vais regarder ailleurs.

Laurent

(Translated) Terrible service. I had a telephone appointment. The agent never contacted me (I left him a message) and he never contacted me again. I then contacted the director and the person in charge of the telephone meetings to explain the situation to them. They also never called me to apologize or anything. It is the worst institution. No respect for the customer. It is not a professional institution. (Original) Service horrible. J'avais un RDV téléphonique. L'agent ne m'as jamais contacté (je lui ai laissé un message) et il ne m'as jamais recontacté. J'ai ensuite contacté le directeur et la responsable des RDV téléphoniques pour leur expliquer la situation. Eux aussi ne m'ont jamais appelé pour s'excuser ou autres. C'est la pire institution. Aucun respect pour le client. Ce n'est pas une institution professionnelle.

Christine Myers

Yes, this is probably what you'd expect from a bank, but I've always had really good luck with the staff here being attentive, helpful and kind. I've never felt like people are standing around and not opening lines because they can. You know that feeling at a bank? That's just the worst.

Jamie Veinotte

Very good bank to deal with for both personal and small business banking. I've dealt with the tellers, mutual fund advisor, small business advisor assistant manager and manager and have always been taken care of diligently, and thoroughly.

Mr LOVE

Awesome place. Everything was well settled and organized

Sandeep Kour

They charged twice for my balance receipt. The other banks doing free and only charge if someone need 6 months old bank statement. But this bank charged me for even front page page of statement( balance receipt). I would not recommend this bank to anyone. I am student here and stuck with them till my GIC money not come back to my account but I will change this bank soon

Gurpreet

If I could, I would give them negative 5 star..... I switched my home branch here because I was having a hard time commuting from my home to work and I couldn't do my bank stuff, the first thing they did was to mix my profile with someone else, suddenly my profile has a new sin number, a different ID, no mother maiden name. First Visit: One of my credit payment got declined, I went to the branch to sort stuff out, Their customer service treated me like a thief because they messed up my profile when they brought my account to their branch and their system had a different sin number, license. Their assistant manager got my card frozen. Instead of helping the situation, they made it even worse. They wasted 1 to 2 hours of my time that day. I had to leave because it was getting nowhere. They did update my SIN number, though, so good job on that. Second Visit: This time I brought someone they know, their office was close because of some possible COVID-19 case or some other reason, they weren't serving anyone, but you know what they suddenly got my card cleared. How did that happen? This even gets worse on the third visit. Third Visit: This time, I went to get a balance statement letter. This time, I found out that my profile doesn't have my mother maiden name, I have been talking to Scotia Reps for years giving my mother maiden name. They still have someone else's ID in the system. How did that happen? They wouldn't update my profile because they believe that I'm not who I claim I am. I had to leave because i knew I wasn't going to get anywhere with these guys. I am going to switch my branch to some other location with good reviews. I definitely question Scotiabank's ability to choose a manager for this branch. Apparently, there are so many negative reviews regarding their bad customer service, bad management skills but they still ignore to do anything.

eridjola arapi

The staff are all amazing! The service is great

Mike Hakomaki

Best theatre in St John's. Has IMAX and good selection of current movies.

Jonathan Butt

This theatre is always getting a renovation or facelift. I love the seat selection capability. Only complaint is the expensive and tiny "IMAX" theatre.

Geoffrey Molle

(Translated) Very well placed. It would be super convenient if we could access the counters at the times advertised. It's 9:30 p.m. on a Saturday in the middle of summer, the poster says it's open until 11:00 p.m. and yet the door is closed. You could almost laugh about it if it weren't so tragically ridiculous. (Original) Très bien placée. Ce serait super pratique si on pouvait accéder aux guichets aux heures annoncées. Il est 21h30 un samedi en plein été, l'affiche dit que c'est ouvert jusqu'à 23h00 et pourtant la porte est fermée. On pourrait presque en rire si ce n'était pas si tragiquement ridicule.

rob ellis

great experience good customer service one of only two person staffed banks on west end of town!

Christophe

(Translated) Make an upgrade and replace this old embittered one who is at the reception with a machine and while waiting for it to be done, an empty chair will undoubtedly be a plus for your customers. It is totally unacceptable to be "welcomed" by someone like that. You should check the quality, motivation and skills of your staff from time to time. There I had the right to big anything. (Original) Faites un upgrade et remplacer cette vieille aigrie qui est à l'accueil par une machine et en attendant que ce soit fait, une chaise vide sera assurément un plus pour vos clients. Il est totalement inadmissible d'être "accueillie" par quelqu'un comme ça. Vous devriez vérifier la qualité, la motivation et les compétences de votre personnel de temps en temps. Là j'ai eu le droit à du grand n'importe quoi.

Marilyn Ashbourne

I have been banking at This bank for my while life, and always had great service. It was Vic and Grey, then National trust then Scotiabank. We have had several morgages here and were always treated well with financial advisors who gave good advice

Geoffrey Peters

Great branch with decent hours for the downtown crowd. The tellers are my favourite part of visiting this branch as they know you and are always up for a quick chat.

Sandra Tucker

Love their service for20+ years-tellers,atm and phone dealings.Always informative.They even have multiples of 5$ denominations at their atm.

Danielle Gavan

Worst bank ever. Horrible hours and the employees mess around with customer accounts. Transfer money without permission. Absolutely the worst bank ever.

Jane Russell

Great friendly efficient service

Chuan Chee

The staff is lazy and rude.

Juan Cuesta

I have always had positive interactions with this branch. Personnel is very kind and helpful. The branch is clean, tidy and has a good welcoming environment.

Sehraj Singh Aneja

Soft spoken, helpful

Sarv Atam

They closed my account because i made a consumer's proposal while never missing a payment which is ILLEGAL! They denied it and never gave me a reason as to why they're closing my accounts, i was with them for over 20 years..National Bank greeted me with open arms and things have been amazing since, i'm soon transferring my mortgage from Scotia over to National Bank as well and will never give a dime to Scotia ever again..This Corbusier Branch unlike any other has a way of dealing with customers that is very poor. I would opt for another branch to say the least!

Danon D A

This branch is medium-sized. They have only had 2 to 3 tellers at a time. Everyone is more than willing to help you in any way they can. My only negative review is that they greet everyone based on their gender, like saying “hello ma’am, hello sir”, I feel they should address that, it’s very uncomfortable if they get the gender of the individual wrong. Which happen to me on a few occasions.

Brad Norman

Clean. Well maintained. Concessions line is incredibly slow. Seems like a more efficient food process is needed during peak hours.