Reviews of CIBC Branch with ATM (Bank)

Mat B

Worst bank I've ever deal with. They close at 6pm on Fridays and kick everyone in line out (what business does this, never mind bank?), doesn't have a manger on Mondays (seriously, what bank operates like this?), has no air conditioning and dim lighting (personal issue, okay), and has no staff capable or willing to fix problems. Place is just a complete joke. Two times in a row I was forced to go to TD down the street to take care of my transactions, and third time I told them I'd be closing my account and they didn't even care.

arora Raizel

This is ridiculous, money got removed from my account without any reason

Kyrie S

Roy Yang is an awesome advisor, he is really knowledgeable and super easy to talk to. Highly recommend this branch and Roy’s financial advices.

Mathew S

Closed anytime you’d want to use the bank. No other cibc atms in town, might as well just get another bank.

Jeremy Crouse

5 tills 1 cashier..10 people and line..what a joke..cibc your a bunch of clowns

Angie Berzniuk

Worst customer service I have ever seen, the employees are far to busy socializing with we eachother, Not one person has the slightest clue about anything they should and it seems that there are alwAys 12 employees but only 2 ever work!!!!! I have seen this time and time again year after year ☹️ had to wait for over 39min to be seen and they had my pregnant girlfriend sit outside in the summer heat

Kyn

Very small amount of staff, somewhat rude

Burl J

Worst experience at any cibc branch

Saravana Balaraman

Fast, professional and personalized service. Ease of business.

Adam Pittman

Only half of the tellers working on a busy Friday afternoon.

Şeyda Yalçın

I used your global money transfer service. As it’s indicated in your website money i sent would be received in 1 to 3 business day. It’s been 17 days(11business day) and money is still not received. Why do you give wrong information to your clients??

TeeCarts

DO NOT BANK HERE. This is the most unprofessional group of people i have ever met. There is no communication, and emails are responded to rarely. I had to send the same documents multiple times to different employees to make anything happen. There is ZERO respect for customers at this bank. Disgusting.

Danny Fitz

Meh

Conner M

Nice workers, most are very helpful and knowledgeable, a few need some updating on some of the new products they offer. I was looking to set up a certain account but was informed by a worker that they didn't have what I was looking for , I knew they did as it said so online. I had to go to Sydney to sign up, later I was told in Glace Bay that they do offer the product and have for a little bit

Kaleb Spence

Ok so I'm only writing this because the bank has such a low rating and reputation. Obviously, everyone will have their own opinion but this bank is pretty decent considering its location. My experience.Called three times..no response -1star, couldn't get ahold of Oliver either so w/e. Decided to investigate in person. Greeted with 3 plus security guard doing rounds. Ok so this place probably sucks for having angry people, its downtown. Confirmed, signage at every teller saying we won't deal with verbal abuse. So their defenses are up, I get it. I'm polite, ask the security where I can open an account. He asks if I have ids. I do. Talk to the teller for 5 min. Get a walk in appointment, wait about 15 min (I'm lucky). Painless and quick, not what I expected... Staff was very nice once they could see I wasn't an a$$hol. Bottom line. Great service but busy as #!@%... its downtown

Anthony De Fazekas

Always very friendly and helpful service

Doug C

Be aware, branch is open to 7 (Wed, Thurs, Fri), but NOT the tellers. Can be annoying.

AlexiS Thelis

very polite and professional advisors. Following all the COVID 19 requirements. Thank you

Sumbal Sabah

Sally at CIBC Hillside location has been pivotal and relentless in resolving a banking situation that took way too many months to rectify. Without her involvement, the matter would never have been resolved. Deeply appreciate your hardwork Sally.

Joseph Ward

You girls rock thx so much

George

Two big thumbs up amazing staff!

Martin Borg

High Staff turnover with little knowledge of products and zero assistance or follow-up... It’s been months trying to get answers to an issue for parents...every time you speak with someone they tell you previous “account manager” has left....glad I’ve moved all accounts elsewhere.

Erica Wright

I like the fact that my hubby and I have a joint account and I can deposit his cheques. I hate how they will take money out of my account without my permission

Adetoyese Oyedun

They have alot of ATM machine at different entrance of the bank. Customer service was also great.

A.D B

Friendly staff

Jesse Blue

first of all thank you cibc staff for working during this ongoing pandemic! You are all everyday heroes ❤ I'm always treated well anytime I visit. Whether I'm greeted with a hello or a smile I genuinely feel I matter to my local branch, and that is important to me - If the lines are long, the greetings and smiles help. I hope this rating helps, you all deserve it, keep up the good work

Tony Coady

Great staff, very helpful and knowledgeable!!

Joshua Whiskeyjack

Wait your turn don't let nobody see your pin and bud in line stay with 3 people always "muster point". Keep your identity close also I need some cash please link and lend me $ Cash whatever is reasonable also. I love CIBC I love CIBC thanks for the help I appreciate your services. Thanks muche from Edmonton.

Aytaj Pashayeva

The worst branch of CIBC in Toronto! You can literally age waiting for a small transaction get done. This branch needs to be shut down. It would be more use of it shut than giving snail service.

luz Angela

(Translated) Very good!!!! Excelent (Original) Trés bon!!!! Excelent

Beth Whitehouse

ATMs not open/accessible outside of bank posted hours...totally inconvenient!

Jonny Heinemann

Cant access atm after hours! Really inconvenient....

Laura Chasowy

Only three CSR working for personal and commercial banking on a Monday morning. Waiting 20min line is ridiculous.

Oday Mohammed

very good

Karishma Singh

Terrible customer service

Victoria Ganace

very slow and manipulative... went in to pay a credit card and close the credit card... had no use for it anymore and before you know it they were trying to open an account for me …

Titania

Horrendous customer service, worst management ???? wait far too long for banking agents, and security likes to pick fights. Definitely NOT a friendly brunch especially not a chair to sit on and wait until they decide to give you a minute from their very busy wondering about.

Gustavo Saposnik

Every time we go to the 2990 Bloor St W Branch, customer care is AWFUL. Nearly all cashier employees are not customer oriented. Moreover, they do not seem to be interested in helping or solving simple issues. Most are very much slow, delaying simple transactions. They do not appear to be happy. Not sure if this is a combination of individual personalities, the leadership of the branch manager, etc. We have tried other branches (1 Queen St, Downtown Toronto; etc) which usually offer better services. Suggestion: The manager and employees at 2990 Bloor St W deserve to know the degree of unhappiness of customers (see other reviews), formal training in customer care. If they are NOT interested in improving, they should be welcome to look for another job. We, customers, deserve a better service.

土萠ほたる

This location has went downhill over the years with high staff turnovers and slipshod financial advice. Cyrus and Shirley both left the branch, leaving my accounts in a bit of a mess. Thankfully Jenna has been clearing most of issues and I'm very grateful she's still around. I'm hoping things will improve again; if not, I rather do my major transactions back at Mayfair branch or look into other options elsewhere.

Farouk Bouanane

(Translated) I regret that I chose CIBC. I called twice to correct errors with either dividends or service charges. I am very disappointed, I cannot trust them. If I hadn't called I would have lost money. I can't trust them. (Original) Je regrette d'avoir choisi CIBC. J'ai appelé deux fois fois pour corriger des erreurs par rapport aux soit aux dividendes soit aux frais de services. Je suis très déçu, je ne peux pas leur faire confiance. Si je n'avais pas appelé j'aurais perdu des sommes d'argent. Je ne peux pas leur faire confiance.

AAA AAA

Just rude

Stephen Hays

1 teller on a Saturday and a line up to the door?

Nick Pavlov

Amazing service always! The team at this branch is one of the best in the city. I have been banking here for more than 3 decades. I visit them daily to perform complicated transactions. Every task is completed perfectly and competently. I have never waited more than a free short minutes in the line. They are friendly, courteous and professional. I bank with many institutions and this one if is by far my favourite. I have gotten to know many of the Client Ambassadors there, and I genuinely appreciate their efforts and attention to detail.

Joshua Percival

Never open when people are getting off work, 5pm never works for anyone in the oil & gas industry. Basically one has to take time off just to go into the bank. This is an industry town there should be banks open late at least until 6pm or 7pm.

Curt G

Nobody at this branch has the fainest clue what they are doing. I have a cheque from my insurance company to pay off an auto loan through CIBC. A teller named Jeff had no idea what to do with it. I got sent to the sales department and told I have to open an account and deposit the cheque into the ATM. I was there for an hour and a half. The money was removed from my account with no explanation. I went in again to figure out what happened. Once again the teller had no idea what to do. I am told the cheque is gone and I need to get a new one from my insurance. The manager did not even have the decency to get out of his chair to come talk to me. Avoid this branch and CIBC in general. I never had any problems with TD bank.

Amber Mew

VERY unprofessional and unknowledgeable

Alison Uhrbach

I have been involved with CIBC Hillside in dealing with my mother's banking, and subsequently, her Estate. While staff does come and go, I am very satisfied with the assistance I have been given. Emails have been replied to promptly, and the advice has been sound. It is a busy branch, and probably needs more staff, but I have no complaints at this time.

Alexander Khvatov

The best CIBC branch I know. They were very helpful with the inquiries that my wife and I had. They gave us individual attention and took care of our business with a high degree of detail and prudence. They were really helpful and went above and beyond to make us feel comfortable and welcomed at the branch - and we were there just for a small private matter, not some large loan application or opening a sizable investment account.

Geoff Hunter

I just recieved some amazing customer service yesterday from Lorna and Radina. Both were knowledgeable, helpful and professional. They worked in tandem to provide me with quick and very friendly service, listened to me then provided me some really exceptional financial advice that I could understand and then helped me make it happen. I look forward to banking with them in the future. Thankyou Ladies you have won this Customers trust.

Melody Lynn Hutchins (Mel's Freedom)

Love the CIBC Branch with ATM!, Great Customer Service! & Clean Bank! The Staff is Courteous!, Kind!, Professional! Awesome! Thank You All! Happy New Year 2020! Cheers!, Stay Safe! Take Care! & God Bless U All!, #Love, #MelsFreedom!????????????????????????????❄️????❄️????????????

Kirk Dewhurst

This is a building review. The building is on the City of Edmonton historic resources. Built in 1929 it is a prime example of late renaissance revival commercial building. It has been renovated a few times over the years, but in 1999 it was restored by CIBC. It’s a great looking building inside and out.

Paula Diaz Bollain

This bank should be a shame of themselves for hiring such rude security guards!!!

Vic Manning

Wow. Just answer the phone!

Mac's Auto Electric

Their service suck.,They never return calls.

Danica Olson

I had an appointment with Chris Tang the Senior Financial Services rep and I am beyond impressed. I went in looking for information to build my credit up. Unfortunately what I was looking for was not offered by CIBC. He then looked into other options for me to start saving. Chris was professional, friendly, and very informative. He impressed me with his knowledge and advice. I was debating switching back to TD because they offer the one thing I was looking for but will not be doing so after Chris' outstanding customer service!

Shane V Boucher

Have been here for about an hour trying to get a card for an account I opened online. One of the financial service reps, apparently technical issues they can't seem to understand.

Veronique Belanger

If I could give 0 stars I would, do not bank here. Go ANYWHERE else. Over the past 2 years, this bank has given us nothing but headaches. 1. When the house was initially mortgaged, there was an agreement to have the installation of a new septic system added to the mortgage balance. Well a year later when we actually go through with the work, we get a check that doesn't even cover the amount they confirmed we would be getting since there were fees that had never been mentioned. Okay, not the end of the world but I'm not impressed. That's money that should have been payed off over the next 25 years, not in an immediate payment. 2. Following a separation, the mortgage was taken over in full. It took the bank over a YEAR to finalize the paperwork for the transfer or ownership, and this has resulted in a second payment of "welcome taxes" for our property which we cannot avoid paying due to the banks lack of timeliness. 3. I addition to this, we have been waiting for a call regarding arrangements that could be made for the bank to correct its mistakes. We have left soooo many messages with the person who is supposedly handling our case. We've called client care since we never get a call back. The best they have been able to do was forward an email with their manager in CC, which hasn't changed anything. 3 weeks and many more messages later, still no call back. Honestly just terrible service and they have no consideration for their customers. Our mortgage is locked in for 5 years and they obviously know we can't really go anywhere else until then.

Goodee Vilaisane

Worst location ever, the machine is more educated and friendly then the staff. Meena is the worst, absolutely horrible customer service.

J Hover

Middle of the day during the week and only 1 teller on. Line up to the door

Michael Goes

My wife and i went in for copys of our bank staitments 1 hr ago went to same male teller she was .Charged $15.00 because she was native and i wasnt charged a dime because i was white how is that fair. To tht male tell ur a rasit u charged her 15.00 and fidmt charge me a same for the same transaction or do u pick and choose who u charge for servicess. whereu should be fired for tht.

Dean aka - Nadine Donovan

Best bank I have ever done business with.

Dustin Thorley

ATM has US$ option. Super convenient

Langlois Viateur

(Translated) Good! (Original) Bon !

Harrison Olajos

Not sure why they advertise their hours as 7pm on Friday yet close at 5pm.

sage231

Worst customer service I have ever recieved anywhere, disgusting service fees from cibc and very poor staff at this location, closing my account tomorrow, would not recommend Cibc to anyone planning on keeping their money, when asked to reverse some of the $70 of service charges I was charged because of them not switching my account over and they made me wait 2 hours for an apointment just to switch the account and not reimburse me anything, searches on the internet reveal CIBC is easily the worst bank in Canada, do not start an account here or at any CIBC location.

Raymond Robitaille

(Translated) Best served I could have in a bank in nearly 65 years. And extremely nice and competent employees. (Original) Meilleur servie que j'ai pu avoir dans une banque en près de 65 ans. Et des employés extrêmement gentils et compétents.

Henri Bishop

Good

Josh S

Some of the worst service I've ever had. Teller could not help me even after going back for the same issue three times in a week. Eventually talked to the manager who told me to go away because he was busy. Was then charged a fee to cancel my accounts so I could bank elsewhere. Completely ridiculous.

Nitin Sakre

Great people to deal with. Never felt away from home branch. Highly recommended place for banking! Thanks Himanshu Patel and Ashley for great customer service.

jatinder minhas

rude staff,

Iftikhar Hussain

UN words able

Mike Cherubim

Short staffed.....long wait times

Sarah Potter

Hit or miss. Sometimes you go in and everything is efficient and fast. Others, you have 10 people in line and one member of staff.

Blue Kushnugs

CIBC we hate you so much

Connor Huck

Easily the worst branch in Edmonton. Despite almost one year of consistent reviews and in-person requests for more tellers, nothing has been done. Extremely poorly managed. This branch and it's manager have single-handedly moved my Edmonton spending account and my business account to TD. The only account I had left at a bank other than Canada Trust. Unfortunate.

D MG

Customer service is RIDICULOUS AND they simply don't care. Seems to be a Fort St John theme.

Daphne Bykerk

The customer service is pathetic. I tried for 3 days to call my adviser (phone and email) and NOT a PEEP. Customer service has gotten progressively worse over the years. As a 40+ year customer of this branch, I am very upset and disappointed.

A Simpson

Bad experience. Teller engaged in small talk with client for 5 minutes while I waited with my infant. Very unprofessional.

Serge Lavigne

(Translated) Easy to get to and good bank (Original) Facile d'accès et bonne banque

Jordan Marchuk

horrible

Cody brun

Inexperienced finacial advisors costed me a lot of money do not trust them with your investments

mr Woohoo

Terrible customer service, why the heck are you saying need a customer profile to make change? RBC did it no problem screw you! I bank with CIBC not RBC but still easier with them, no excuse for this terrible service at all new Brunswick locations

Aryaprakash Padhi

Good location in downtown...

TorontoE

This CIBC is by far the worst location in Toronto. Four tellers open only one working. Only one empolyee can access rolls of change and she refused to stop what she was doing to help customers. Customers come first! Extremely dissapointed with the service. Avoid, avoid, avoid.

Andrea Bennett

Lack of communication and understanding with clients. With no follow up. If there was a way to give a zero I absolutely would. Very disappointed with CIBC.

Athanasy Lee

I go there often to cash my business cheques. They sure can use a few more tellers but service is good and staff know what they are doing. Their manager Ling helped me a few times and she really knows her stuff! 5 stars to the staff and 6 stars to Ling!

Katherine Croxson

Nice message from manager Impossible to reach by phone...I have tried for 2 days with no success. Just do what is asked and it goes round and round, etc.

Rajevan Sinnathurai

Service not good had only one teller working

Jennifer Northcott

Teller service closed at 4 so employees are just sitting behind a counter for an hour before close? Pretty terrible customer service given this is the busiest time of the year. It's understandable that covid has put some limitations on business but it must be nice to be paid to sit at a desk and just refuse customers...

ginette gravelle

Bon service

Gavin Kohut

I have been calling the Hillside Branch for 3 days and left multiple voicemails about trying to get an appointment and no one has answered the phone or got back to me.

Alain Whissell

(Translated) I am very disappointed with the service rendered to this branch: haughty attitude, lack of compassion, little willingness to maintain a favorable relationship for a satisfactory conclusion. (Original) Je suis très déçu du service rendu à cette succursale: attitude hautaine, absence de compassion, peu de volonté à entretenir une relation favorable pour une conclusion satisfaisante.

Gary

Terrible and the worst service. I just wanted my chequing account closed. First they told me they do not have $3,500 cash for my account balance, but will give me a money order instead. They told me the money order fee is waived. I agreed with it. Then three people was standing in front of the computer and discussed how to close a chequing account. :( Finally, they charged me $7.5 fee for the money order. They could not close my account, because their computer was dead. I did close chequing account at TD before. TD staff are knowing what they are doing and what a bank should do.

Stef Jos

You have the right to cash your Government of Canada cheque at any bank for free, even if you’re not a customer. Refused to cash check cause they couldn't make money. When did banks start making there own laws xharging ppl who are already so poor they live off of governments checks of bare minimum. Dispicable

freddy fredsville

never answer phone, rarely return calls, do not go out of their way to help customers ever!!!! I have been dealing there over 10 years, time for a change.

Xavier Parent-Bélec

(Translated) While some banks stand out by offering transparency, low service fees or convenient opening hours, CIBC has chosen to be different and it is on the basis of incompetence that it has chosen to deploy all its efforts. . The CIBC HR team has just struck a big blow by confirming the appointment of Lohic-Etyenne, 3 and a half years old, to senior management. The press release mentions that the toddler meets the highest standards of the bank by his ability to tap randomly on the large plastic buttons of his toy box while drooling and simultaneously uttering little shrill cries. We go on to stress that the enthusiasm with which the young recruit extracts the sticky little balls from his nose is a strong symbol of the bank's values and the importance it attaches to its customers. We are finally reassured that the bank undertakes to arbitrarily treat any situation that is submitted to its analysis and promises to systematically ignore common sense. CIBC reminds its clients that it has deployed mass communication boxes for submitting complaints, comments or suggestions. They are recognized by this logo: ♻️. ???? CIBC: we can rely on its mediocrity! ???? (Original) Si certaines banques se démarquent en offrant la transparence, de faibles frais de service ou des heures d'ouverture pratiques, la CIBC a choisi la différence et c'est sur le front de l'incompétence qu'elle a choisi de déployer tous ses efforts. L'équipe des RH CIBC vient d'ailleurs de frapper un grand coup en confirmant la nomination de Lohic-Etyenne, 3 ans et demi, à la haute direction. Le communiqué mentionne que le bambin répond aux plus hauts standards de la banque par son habilité à taper aléatoirement sur les gros boutons plastique de sa caisse-jouet tout en bavant et poussant simultanément des petits cris stridents. On poursuit en soulignant que l'enthousiasme avec lequel la jeune recrue extirpe les petites boules collantes de son nez est un symbole fort des valeurs de la banque et de l'importance qu'elle attribue à sa clientèle. On nous rassure finalement que la banque s'engage à traiter arbitrairement toute situation qui est soumise à son analyse et promet d'ignorer systématiquement le gros bon sens. La CIBC rappelle à ses clients avoir déployé en masse des boites de communication pour le dépôt de plaintes, commentaires ou suggestions. On les reconnaît grâce a ce logo : ♻️. ???? CIBC : on peut se fier sur sa médiocrité! ????

Ali Khan

No atms after 7pm

A Ryan

Often as long lineup to see tellers. Last 2 times there was only 2 out of 6 tellers working..don't plan on doing much banking on your lunch hour!

daegan dejong

i like the company but this paticular branch never picks up the phone ive been ringing them for almost two months every other day and they never pick up. When i go in theres very little staff and very few are good. other branches in the city are good but this one in particular arent that good and are not very detailed when explaining things.

Franz Ruberl

Second worst bank in the city; beaten out by the CIBC uptown on Smythe (which takes the prize by a landslide).

Graeme McCallum

The slowest CIBC teller/counter service in Victoria. Average line is 2-3 people long and you will wait 15+ minutes everytime. Do not come here if you are in any sort of rush.

Sarah Paquin

I was unimpressed by the lack of organization and knowledge.

Caleb King

I’m angry every time I leave this branch. It’s so bad I’ve considered closing all my accounts and changing banks. There are always five or six staff on hand yet only one or a maximum two of them can actually perform retail banking duties. You know, the things 90% or your customers are coming into a bank brach to do. The only competent person in the place is Catherine. Other tellers are absolutely ridiculous. I’ve lost my mind multiple times dealing with Moira. Shameful service.

Chain Reaction

Total disregard for current COVID 19 protocols. No security, people wandering around inside, talking, yelling and singing with no masks on. Avoid this branch at all costs!!

Amber Stewart

Thanks for the great service!

Connie Hawkins

Never enough tellers working which leads to long wait times for simple banking transactiins.

David Cappadona

Worse part of this bank is the staff inside. Absolute disgusting customer service. NOT RECOMMENDED

Craig Auger

Main Branch Bank. Nice feel to it. Regal.

Monica Witvoet

Always receive great service from this branch!

Randy Collins

Very friendly and professional tellers

Denis Hotte

(Translated) Good service (Original) Bon service

Kirill E

Absolutely terrible and unknowledgeable staff. No idea on mortgages, how to renew them properly or how to provide client with any sort of feedback. DO NOT sign mortgage with them or you will endure 3 months of pain and no feedback.

Cindy Taiwan

These are their hours. I was confused

Tigerbunny Productions

Since: Jody And Ctrus at the branch have been really diligent and pleasant and worked hard to assist with my financial needs. I so a appreciate that and thankyou for all of your help! All is well . Ling - the branch manager was not only ineffective but rude.She barked orders at me, told me she opened my account so she knows me - which she did not do - I have been a customer there for fourteen years and she has been employed there for one.She then , after making several false assumptions, went on to recite ineffectual company policy to the end that I left the bank, solved the problem myself with outsode personnel and directed the personnel to HER to explain. I am now leaving the bank as I cannot give my money or my time to people who are not only ineffectual but incredibly rude. NOT that it will matter at all to CIBC - as customer relations are not what they care much about. If you want good tellers, try Henry, Lucy or Liam. If they can stand the management LING long enough to stay at the branch. Unbelievable!

Evador Kent

Very bad service felt like I was getting interrogated with the same question I kept giving the same answers to. All I was trying to do was recover my lost card and they just kept refusing to give me it knowing I was the right full owner of the card. This never happend once it was twice they told me to call a number to get my card and ended up answering the same questions when I was talking to the teller while on the phone at the same time. still dont have a card and they still want to charge my card leaving it in overdraft.

S rao

Just wanted to give huge props to Andrii F who made the whole banking process so delightful. Best experience with CIBC to date!

Holly Webb

Found out just today they just closed my account yesterday for no reason that I had for years talked to three different people. They all gave me the same story so little to say I'm not going to be dealing with that branch any more

Justin Kooperstein

Probably the most incompetent bank I’ve ever been to. The tellers are completely lost and their manager (Asian guy who sits behind them) is completely disinterested and provides zero guidance or service... are you even awake? What a nightmare of a branch this is.

Vincent Breton

Just the worst ever 10 people working there but 2 counter open just the worst service ever!!! Will never go back there and will not recommended

Lina Xiao

I dropped by its ATM yesterday and it had no envelope for deposit. I understand since it was a Sunday. I went again around 20:30 and the door was locked. Isn't ATM supposed to be 24/7? Inconvinency might be your trademark.

Ling Lam

Very bad service !

li sabrina

Terrible service! Unprofession front desk staff.

Smokus Cat

Like RBC and probably all of the major banks, CIBC gets suckier every year in terms of customer service. Long wait times on the phone. The usual crappy interest rates on savings. Financial "specialists" who steer you into mutual funds with outrageous management fees. Don't even think of converting currency here. Knightsbridge will give you a much better deal.

Colleen Plouffe

I recently returned to finalize my father's estate, I met with Nathalie Riendeau. She should be commended for her customer service.

BeD SMart

Probably worst bank in town. Always slow service inside. You lose access to the instant teller when they close or the homeless harass you for money right at the machine.

Mikel Damke

This place treats seniors and people with money horrible..... Bank elsewhere as the staff have no clue what they are doing and prefer taking lunch break over a scheduled appointment

Jonah Strunz

Absolute worst banking experience I have had. I have been trying to withdraw my money for over a year now. They don't pick up their phone even on business hours. Literally all of their employees are sick all the time apparently and can't come to the phone. They transfer me to telephone banking otherwise who for some reason can't do anything. They make me feel like my money isn't even my money and as soon as I get it I'm leaving this bank. Absolutely atrocious, I'm furious with these people. DONT EVER TAKE YOUR MONEY HERE

Jay

Good service, and lots of tellers.

George Snider

Would rather go to Servus or even RBC... when calling the number listed they have no voice mail set up, the 1800 number is always a longer wait than usual to talk to someone... opened an account here to cash cheques but they take so long to clear...

Sarah D

Disappointing. Absolutely no sanitizing stations and the employees don't wear gloves despite there being high numbers of COVID-19 cases all over Toronto.

Will Raider

The absolute worst customer service I have ever received I’m surprised they have not addressed the situation within this bank yet. It’s unfortunate starts with bad leadership they need new managers

Luke Hill

Opened an USD account without issue. Prompt and attentive service.