Reviews of Western Financial Group Inc. - Canada's Insurance Broker (Bank)

Marianne Johnson

I just got off the phone with a very rude and belittling associate that pretty much just judged me when I really needed help on unplanned short notice dilema. Thanks for the extra headache and stress.

Ashley Wangler

Western financial group was very helpful and friendly when it came to helping me with my insurance plan. Fran was an exceptional help and answered all my questions in a way I could easily understand. I would recommend Fran to anyone who is a first time car owner or anyone wanting the best insurance plan they can obtain. She is great with recommending the best insurance plan for you. Fran recommended the optiom plan which was a great addition for me and I appreciated her showing me all the perks to the optiom plan. Thank you Fran!

Jim Westwood

Very nice, friendly staff that get you a pretty decent rate on insurance rates.

Tracy Arrowsmith

I called in to get advice regarding drivers not named on my insurance as my daughter who does not live with me wants to borrow my car. I spoke with Fran. She thoroughly explained the rules and provided sound advice. It was greatly appreciated.

Tess Vantassel

Awesome

TrashPanda

Great experience! I was in DC to pick up a vehicle and the woman who helped my mother and I was just fantastic! Very knowledgeable, friendly and patient with my elderly mother. Just a top notch experience! You won't do any better than going here!

Tygh Lardner

Always amazing customer service and support. The brokers and staff are always friendly and accommodating.

Bobby CinDc

Had a great experience here. Fast, friendly knowledgeable staff. Will use for future insurance needs. Highly recommend

Danielle Beerling

I have been to this particular office many times. I am always treated in a timely and respectable fashion. One of the agents named, Fran was recently very helpful and informative about the laws of selling a vehicle privately in BC. Fran also answered all my questions and provided with detailed examples. Fran has also given me countless quotes for me and my hubby while we shop for a "new to us" vehicle. She doesn't miss a beat and is always very pleasant too!

shay spencer

Thank- you Mrs. McDiarid, for the opportunity to discuss my options for my insurance needs. I believe you were able to make my experience less stressful. I will look forward to dealing with you in the fucher.

Jennifer Read

Over the past few months I have been dealing with Fran since we hit a deer on April 5th and she has been nothing short of amazing. It’s been a long drawn out process between ICBC trying to fix my vehicle and they ended up writing it off in the end. Right from the beginning she offered up so much information in regards to our Optiom replacement insurance and how it worked (much more informative than the advisor who sold us the policy in FSJ). Her communication and making sure everything was taken care of was exceptional. She even went in on her day off to process our new policy as we finally got our new vehicle today. I’m sure your company thrives on recognition and she highly deserves it. Thank you so much! Xoxo! Jennifer and Trent Read

Tammy Hampel

I have dealt with the Dawson Creek branch for many years and they are always friendly, helpful and very accommodating. Once going into the office myself became difficult, they have always come out to me in the parking lot after doing as much as they could over the phone. When I was unable to leave my house, they sent someone to me. Great service and people.

Carolyn Smith

Very easy to deal with. Staff is friendly. I'm able to do my business with them over the phone and by email.

Bruce Henney

Efficient, friendly service.

Robert Merrell

Great service . ICBC charges to much

Laura Spencer

I was recently in contact with Fran from this agency. Who was very helpful to make sure that I had gotten the proper insurance on my out of province vehicle. Hands down the best insurance woman I have dealt with!

Jordan Ellison

Very knowledgeable staff. Wether its fleet insurance, travel insurance, or for a commercial policy, they all know what I need and can get it done fast.

dystinee desrochers

I have nothing but good things to say about this insurance branch and everyone that works there. In the past I've always dreaded going to do insurance. It's typically slow the workers are cranky and not really there for your best interest. This insurance agency is the complete opposite they do their best to be timely and friendly and really step up to go the extra mile. I rarely write reviews but these I can't say enough on how much they have went out of their ways to save me time money and frustration wtg definitely go visit them here

Rachel Threinen

Fran with western financial was super friendly and helpful when I put the insurance back on my car. Amazing customer service and really informative about everything with my insurance. Big thank you to her.

Phyllis Love

Anytime I talk to Fran she alway can get me the answers I need or find someone woh can get them