Reviews of National Bank (Bank)

Candice Bell

I’ve been trying to get a hold of someone for weeks now! No one answers the phone or returns my messages. I don’t understand this! I am trying to get an appt.

BgN

Horrible!!! A representative made a mistake on my RRSP contribution. A simple clericle mistake should be easy to fix but I was passed from person to person, only in the end to tell me I had to waste more time to come into the branch to sort out some paperworks. They were quick to take money but slow to resolve. In the end, nothing resolved !!! If you like the terrible red tape experience with non-existent customer service, then you should go with them. I would rate zero star if it were possible.

Christopher Cascanette

National Bank inaccurately, and unapologetically transmits incorrect financial data into credit reporting agencies, at times overlapping client records that are unrelated. When attempting to resolve National Bank's record keeping through normal channels efforts are unsuccessful until such time that the Ministry of Government and Consumer Services become involved. National Bank, you can do it better. Enjoy your -D BBB rating. Note: The review above is based on a complete experience that took place over approximately 18 months. The technical record was eventually corrected but only once the Ministry of Government and Consumer Services opened a file and provided direction to National Bank. The matter is closed, and this review summarizes the complete experience.

Shabbir Malik

Please try and get in touch with me by e mail

Daniel Andres Gachancipa

(Translated) The employees in this bank are really useless, they can't help someone, very bad customer service. (Original) Les employés dans cette banque sont vraiment inutiles, ils' ont pas capables d'aide quelqu'un, un très mauvais service à la clientèle.

Z D

This bank is the worst. Their lack of communication is the main problem and the long wait times to reach an agent are frustrating. After speaking to 4 agents I finally had the issue resolved. 3 months later and I still see them on my credit report showing that I owe them money. It's unbelievable the amount of time I have wasted trying to resolve 1 issue. I do NOT recommend this bank at all.

Jean-Marie Legrand

(Translated) Not to occupy. Fast service (Original) Pas occuper. Service rapide

Matthew Hoener

My wife and I had a mortgage with this bank. They had a good rate, but they are terrible with keeping appointments and doing things on time. We had our property taxes built in to the mortgage and they screwed up paying it on time twice over our 5-year mortgage term. We found out when we got a letter from the city saying we were being charged a penalty for failing to pay on time. National Bank took responsibility and paid the penalty, but it caused quite a bit of anxiety for my wife and me. We had to arrange a phone appointment to deal with their missed property tax payment and they missed the appointment. We set up another appointment later to cancel the property tax payments so we could just deal with that ourselves to avoid more problems, and they missed that appointment too. Considering the small number of interactions we've had with this bank, that's a lot of screw-ups.

Francine Tracey

National Bank is by far the worst bank I have ever dealt with. From online banking, to telephone customer service, to in branch account management, the entire suite of services is a complete mess. For years I referred them mortgage clients because they had a very innovative line of credit mortgage product. But now I truly regret putting my customers through this nightmare ! I have personally experienced how bad this can get.

JOYCE SAYERS

I am very disappointed with the customer service at this branch. I have called the branch manager and she doesn't have the decency to return my call and answer my question regarding my line of credit.

Murallidaran Pasupathy

Great bank and staff.

Bob Snyder

I had large investments, no more. Wait 30 minutes to talk, got someone with bad accent. They outsource investment strategy (no control over our money) and charged $300.00 to close out my accounts as fees! Stay way During the 12 years invested, they did very poorly compared to all others.

Élect 979

(Translated) A good bank with great service (Original) Une bonne banque avec un excellent service

Sarah Varin

Staff and financial advisors spoke french. I haven't been in contact with any employee who wasn't bilingual. Service was fast and efficient. Plus, they were able to process my government student loan (from Quebec), which seems to be a service Banks here struggle with.

Michael Capner

This National Bank Branch is open 9:30-4:30 Monday through Friday, with the exception of Thursday, when they are open until 6.

Noel Lewis

Excellent service. This is one of the only bank branches with practically zero wait. Very comfortable and welcoming lounge space and friendly staff.

Tyler Boudreau

you guys have to answer your phone at reception, your one location is a busy and hard enough to get to as it is, not pleased with the amount of times I called today with no response.

Mandy Bilous

Worst bank EVER, Do not get a mortgage from them, they refuse to deal with issues, they waste your time and pass you along, from department to department. ZERO respect for their customers . Keep a close eye on your property taxes if they pay them for you. If they EVEN REMEMBER to pay them for you!

Alexandre

(Translated) Very good service for each visit and I go there at least twice a week for my business. Fast and warm service and waiting times are at a minimum. The staff help the elderly to use the counters and they are patient with them (they have to adapt to new technology one day) Never had a bad experience so far! Continue as it wins! (Original) Très bon service pour chaque visite et j'y vais au moin deux fois par semaine pour mon entreprise. Servoce rapide et chaleureux et les temps d'attente sont au minimum. Le personnel aide les personnes âgé à utilisé les guichets et ils sont patient avec eux ( il faut bien qu'ils s'adapte à la nouvelle technologie un jour) Jamais eux de mauvaise expérience à ce jour! Continué comme cela gagne!

Mathieu Duval

Pretty clean and got ATM. Not sure if the atm part open at night.

Akbar Dossani

Terrible,Terrible service not happy at all I m going to close my account with them

Iñaki Uribe Odria

(Translated) Excellent reception, availability and financial advisory service. (Original) Excellente accueil, disponibilité et service de conseil financier.

Thomas Koehn

National banks are too few and far between. Major institutions and corporations cannot direct deposit in the National banks. Finally client and debit do not have touch screen withdrawals. Also as a client for over twenty years I've been known to cash from my trust fund, the only time I brought an uncertified cheque I was told the bank personal weren't allowed to call the bank that issued this trust fund cheque after they faxed a copy of the cheque to the issuing bank to verbally verify the cheque. So I had to wait 5 working days and on top of that I could only withdrawal a maximum of $3000,it turned out that I had to call a day in advance to take my I repeat my money from the National bank . I would appreciate any thoughts or suggestions on the matters I've just explained in this small tirade of mine. Thank-you to all who respond.

Frankkey (Frankkey)

This is not a valid bank coordinates

Laura Beaulé

The staff is great!

Eric

There's 2 divided locations but it's one branch.

C Mac

the people at this bank where very difficult to deal with!

Brian Limoyo

Great service and extremely helpful staff. If ever I have a question they have an answer or they get on it and get back to me in real time. Highly recommend this branch.. Also a bonus is there is very short wait times!!

Nihar Roy Choudhury

Worst phone banking customer service I have ever seen. Gibrella was the agent and she is so arogent to listen/undrstand anything. very very disappointed.

Fabrice Traore

Fake

raki gowra

Tried to open an account. Bank doesn't directly provide services to open and I had to book an appointment. Booked appointment but employee canceled it saying I need to provide the documentation. I have provided all documentation and they never tried to get back to me. I did the follow up emails and there was no response either from employee or manager. I even went to bank to track it and they asked to book appointment again. I requested to call me and they never did it again. First of all this is 2021 opening an account shouldn't be that hassle. I opened other accounts online in minutes. The branch services are very poor. Not sure how other branches tackle the account openings. I will not recommend this bank again

Osha Honey

The National Bank has incredible customer service, these reviews are from people who don't have their finances in order and hate their lives.

Susan Li

Great customer service in the financial district of Toronto. This location is nice and staff are very professional and courteous. They treated you like a family member or an old friend, and went beyond your expectation. I went there for a quick deposit , but ended up spending good one hour or more to open up a complete line of accounts to meet my full range of investment, lending and banking needs. Mary, the customer service manager was such a role model to her staff , she offered me to talk to an advisor (Kevin), who listened to me extensively and tailor made a comprehensive package. Best experience in the down town Toronto area with big banks and financial institutions are at every turn.

Fran The real review

Dealing with this bank and its staff was just plain horrible. Took out a loan for a truck and even when the loan was paid in full, the money kept on coming out of my account. Impossible to get a hold of them and they kept on charging daily interest.

Benoît Duguay

(Translated) Very professional service. (Original) Service très professionnel.

Rafael B.

There is no way to get through someone at the branch to make an appointment over the phone after trying calling numerous times

Jonathan Turcotte

(Translated) Does not offer on-site service, counter only (Original) N'offre pas de service sur place, guichet seulement

Treasure Skies

Best customer service I've ever had at a bank. The tellers are amazing at what they do.

Jonathan Mailloux

(Translated) I am very satisfied with the services offered there. (Original) Je suis très satisfait des services qui y sont offerts.

Nicholas Jardas

Garbage service they have no idea what they are doing and they don't answer the phone. I would not deal with them ever again. Stay away

Daljit Jammu

Great experience working with Arjun for the refinance of our home. The initial process took some time because of issues on our end but he had us approved within 2-3 days of submitting the application, very professional!

L H

They deserve ZERO STARS. Worst Bank EVER!!! DON'T open an account there ever! ZERO customer service. They leave you standing in line forever with NO CARE , they're standing around talking and laughing with each other They have one unexperienced teller open who knows NOTHING about banking.

Yanick Dumesnil

(Translated) Very good service with our financial advisor. Mathieu Leblanc (Original) Tres bon service avec notre conseiller financier. Mathieu Leblanc

Jagmeet Rai

Not very flexible staff.

Joshua O'Keefe

Horrible customer service. Nothing like a line up with only one teller open and two people staring at screens, not taking care of actual customers that are present. The National Bank credit card issuer instructs you to attend a branch if you have problems. The branch claims to be unable to help. Have a new card and pin sent in the mail... Come back to finally have the problem fixed and discover that with a little bit of thinking they could have actually helped you two weeks ago without going through the hassle of getting the replacement card. I have no idea why anyone would bank here.

steven kuzyk

Can never get a call back or get ahold of anyone bs

Zin Ahmad

Unprofessional working team... other banks are way better to deal with...this bank needs a lot of improvements.

Rentan TGLG

A bank that does not answer a receptionist phone when you call !

Erica-lea Vautour

on street parking

Chuan Chee

This is the first time i've ever been to a National Bank. This is the head office. I had very old AMEX Travellers Cheques. When I wanted to cash it, I found most banks won't cash them any longer! with Google, I found out National Bank is the only bank in Canada that is still willing to cash them. They had two tellers. One was on the phone. The other appeared after 3 mins and served the person in front of me. A few mins later, after the phone call was over, I was served. She was willing to cash it but said it is not fair that the bank that issued it no longer honours it.

Sarah Wiseman

I recently switched to National Bank from Scotiabank due to their excellent rates and programs offered to healthcare professionals. The advisor I've been working with is always helpful and very friendly. No major complaints though I do wish there was more than one branch in the city or other ATMs available.

Hardik Joshi

UPDATE: next working day bank called me and processed my request before I reached branch hence increasing ratings for their customer centric approach. My recent experience was very bad. Banker refuses to solve my problem even they have enough time(10 minutes) before closing hours. During this pandemic I tried to avoid in person visits and they are forcing me to visit often. Also they have reduced their working hours so you are force to visit bank during your working hour for which you are neither going to paid by employer nor bank. It was not something not doable they just have to communicate with my home branch and issue me the debit card. Ever I offered them if they cannot I can call my home branch person and help them to communicate. The situation is I will miss all my coming payments since my money stuck in bank account.

Prince Rugwiro

Worst service I ever experienced with a bank, don’t recommend at all

tgadmitch red

Really nice people. They give you time and explain to you everything with some advices.

Lee Miller

I wish there was a ZERO start rating for this particular review. We have had the worst customer experience of our lives in dealing with this "bank"., especially the Upper Wellington branch. Throughout the dealings with them during our mortgage term, we were faced with misinformation and a basic lack of caring about our concerns. Then, when we had enough and switched our mortgage elsewhere, we had to deal with incompetence, more misinformation that caused a delay in receiving our discharge statement and then to be followed up complete arrogance and attitude from the so called branch manager. It is a true test of your dedication to customer service when faced with losing someones business and this branch has totally failed in this regard. I am disgusted that we were treated like this and am extremely thankful to be rid of them.

Nadeem Ahmad

Redicluse services. I lost my card ,but they went my I'd, s from whole world .I will b visit other branch

brar vicky

Recently, I visited in Oshawa National Bank Branch at Rossland Rd & Thornton Rd and dealt with Theresa (Senior Customer Service Representative), I absorbed her judging me by my race, caste & creed. **Very Poor Customer Service Ever at this location**

Sameer Syed

Very friendly staff, can't complain about anything. Very professional and welcoming also.

B Shervin

The account manager encouraged/convinced me to open a bank account in BMO rather than their bank! :)

Jim Joquico

Fast service and hardly any waiting time during lunch hour. Receptionist was very friendly and worked on my request promptly

Samuel Cadotte

(Translated) Amazing customer service. It is a real pleasure to do business with account manager Simon Bergeron (Original) Incroyable service à la clientèle. Il est un vrai plaisir de faire affaire avec le directeur de compte Simon Bergeron

Robert Griffiths

Not a friendly bank

Cody Oldford

This is the absolute worst Bank I have ever dealt with. No one will call you back and try get through on the 1800 number and its minimum and hour. BRUTAL

Vincent Fortier

(Translated) TO AVOID ! You will disturb them every time. (Original) À ÉVITER ! Vous les dérangerez à tout coup.

Max Musiyenko

Hello. they have contacted me, Thank you.

Ray Hanna

Debbie (Manager) and her whole staff are friendly, knowledgeable and helpful. 100% focused on customer satisfaction and take the time to get to know you as a person not just a customer :) Thanks Debbie!

Diane Morin

(Translated) I have always had good service (Original) J ai toujours eu un bon service

Mel Fournier

(Translated) I don't like this bank, it doesn't feel like calling you back (Original) Jaime pas cette banque il sen pas foutu de te rappeler

Jasjit Hayer

Very helpful staff. I will give 10/10

Mike Ibrahim

Awesome bank and awesome employees

Jarek Wloskowicz

Professional and no lineups.

H. L.

Probably the only NBC branch in GTA that knows how to do commercial banking properly. My appreciation for them has grown since the pandemic started and this branch has to be temporarily closed.

Sebastien “Toast” Doucet

Here's another review for this. Why should I stay with national bank, when there's many other options where they're actually open after 5pm and the one and only location in fredericton is only open till 4h30???? Working from 8-5 ( which is literally before NBC opens and I leave AFTER it closes ) is nice and all, but I cannot for the life of me go to my own bank due to the hours ( where I used to live, NBC would be open thursday nights till 7 to allow people who work mornings to actually go in for their business. Edit : see someone swapped it to 24 hours, unsure if they're trying to be funny but I inquired their hours. Monday to Wednesday 10-4 and Thursday Friday 10-5. Again, this business doesn't accommodate its customers and I'll potentially be changing banks quite soon. TY national for your services thus far.

Taha Soufiane

(Translated) Excellent service for all the staff of this branch, especially the director Ms. Joumana Hamade. Thank you (Original) Excellent service pour tout le personnel de cette succursale surtout la directrice Mme Joumana Hamade. Merci

Rose N

The girl at reception is not very helpful, not kindly.

Cezar Cernei

Called me regarding one of my line of credit, I explained that my French is bad, she continued speaking in French and then hung on me. Amazing service paid with my interests..

michel Paradis

(Translated) Do not be fooled by the previous review, I have always had an absolutely impeccable service for 30 years that I am a customer! (Original) ne vous fiez pas a l'avis précédent, moi j'ai toujours eu un service absolument impeccable depuis 30 ans que j'y suis client !

NathalieLinteau

(Translated) It’s going badly, I’m trying to join them to make an appointment and the line is still closing. (Original) Ca part mal, j'essaie de les rejoindre pour prendre rendez vous et la ligne ferme toujours..

Edoardo Ripa

Fantastic experience here, came today asking for some help regarding personal documents and the FSR was great and very helpful. Thank you Jessica

Yvan Saucier

(Translated) I made a request to transfer my celi to the td bank End of November It is still not done and moreover the account has not moved a penny since that time, it is as if I was in the clouds. The 2nd point: If I want to withdraw a higher amount than allowed by the counter, I am charged fees for the counter. It annoys me because it's my cash (Original) J’ai fait une demande pour transférer mon celi vers la banque td Fin novembre Ce n’est toujours pas fait et de plus le compte n’a pas bougé d’un centime depuis ce temps,c’est comme si j’étais dans les nuages. Le2ieme point: Si je veux retirer un montant plus élevé que permis par le guichet ,on me charge des frais pour le comptoir. Ça me fâche car c’est mon cash

Oluseyi Oladele

No parking. Rarely pleased with service. Now looking for. New bank after 5 years. Why did they close the other location, where there was at least a chance at parking?

madhusudhan reddy

Worst experience with the advisor. She don't know anything and very unprofessional with customers. Advisors needs proper training should learn how to handle and talk with customers

Meditation Club

Do not even consider this as a bank .

Vince O

I should have listened to the reviews... NBC offered me a slightly better rate than other banks and a nice promotional discount on my mortgage and accounts. When they set up my accounts, the discount was nowhere to be seen and they had my billing information wrong. I was able to have my billing information fixed in the branch, but after 12 months of them ignoring my emails and telling me it would be "fixed on my next statement" in person, the best they could do for me was honor %20 of the value of the promotion. They did not refund the fees I had to pay due to them setting up my billing incorrectly. Don't make my mistake. Make sure any promotion they offer you is being advertised on the corporate website and is explicitly typed out on a signed document for you. They lied to my face to make a sale!

Rami Eltom

Applied for an MC1 Mastercard online. Approved & Recieved a letter stating I needed to visit a branch to show my Ontario drivers license. Came into this branch & I was told the paperwork would be send to Mastercard department. I called the credit department to verify. The representative told me the branch did not sign the document to finalize the Mastercard process. Frustrated because I am now delayed because of the branch rep's error. Very displeased with this huge error.

Jeff Ray

Very disappointed with the service from National Bank. I was forced to do business with them when I obtained a vehicle loan. Would not give me a bank account to see the balance of my loan online with out paying a $4 monthly fee and was treated with a very condescending attitude. If I made a lot more money (doctor or lawyer) they would be willing to give me a free account How does this made sense? Now I cannot do anything online without an account so I try and call. Impossible to get anyone on the phone, terrible phone system and wait times. I will be obtaining a new loan from another bank right away to remove any dealing I have with the bank.

Ahmad Khatri

Great experience opening the account at the National Bank. Puja is very friendly, profesional and knowledgable. She listened to my concerns and addressed them to my satisfaction.

Jerrad Hoover

Great interest rates for a mortgage but if you need help with anything good luck. On hold for over an hour just to be transferred twice then hung up on. Tried calling the branch and they don’t even answer the phone. When I came into the branch I called again as I hear the phone ringing I see 2 employees just walking around and then when I show the teller she says “no one is going to answer that” wow. Picking up the phone could have saved me an hour and a half out of my day in transit. Beyond frustrated.

michael auclair

(Translated) Clearly the worst branch! Minimum wait of 40 minutes just to change. There are 5 on the floor, it talks, laughs, no problem. Because I can't afford to go anywhere else…. With all the bad comments you're not interested in doing something once !? (Original) Clairement la pire succursale! Attentes minimum de 40 minutes juste pour faire du change. Il sont 5 sur le plancher , ça jase , ça rie y’a pas de problème. Parce que j’ai pas les moyens d’aller ailleurs…. Avec tout les mauvais commentaires ça vous intéresse pas de faire quelque chose une bonne fois !?

Daniel Polone

The service is fast and o.k.

Dean Aubie

Takes 1 week to get in for an appointment, why would I use their bank, if their service is that slow.

_CarNut90 _

Worst Bank Ever to deal with. So unorganized and unprofessional. Wait 30 plus minutes to reach anyone on the phone. STAY AWAY from National Bank!!!

griller506

Service is exceptionally good and quick with staff willing to help you instead of brushing you off like other banks.

Bernard Viau

(Translated) branch closed and ticket office empty. Does the bank offer access during the Covid crisis? Except by internet, of course. Need a physical human not an automatic response. (Original) succursale fermée et guichets vide. La banque offre-t-elle un accès durant la crise du Covid? À part par internet, bien sûr. Besoin d'un humain physique pas d'une réponse automatique.

Amy Amanda N

I have always had great customer service at the Thornton road branch. They have assisted me many times on issues that I have had and have been wonderful with day to day banking. Never wait in line long for a teller. Special mention to Theresa that is always courteous and helpful whenever we need the assistance. Only issue I have is with the internet banking solutions both with the personal and business applications.

Eric Y

When I set NBDB with some difficulty, I choose to go the branch to get things sort out. The bank staff answers "No, we are different, we do not do anything about NBDB"

Luis IX

Nice person and quick service!

Wayne Yue

Poor and inadequate service. I had an issue with a MasterCard Application, Call Center Agent advised to visit the branch, and I chose this one. The Teller at this branch was unwilling to help, simply stating the branch doesn't know / have anything to do with MasterCard applications. As a client, I asked the branch to reach the call center to understand the issue, the branch refused. There is a direct line at the branch that can reach the call centre agent directly, the branch refused to communicate internally. In the end, the customer was asked to go call the call center and figure it out himself, knowing that the customer had gone through multiple call and was in Queue for over 30 minutes every call already ... Compared to other banks, the competitors are providing a way better customer service than this branch.

Jerome Champvillard

(Translated) quick access and automatic teller machine with many features including check deposit (Original) rapide d'accès et guichet automatique avec nombreuses fonctionnalités dont dépôt de chèques

Twalal Harouna

(Translated) We make an appointment, we leave their email address for confirmation of the appointment. Taxable. I arrive 10 minutes late, the receptionist is just telling me to wait. The counselor receives me before I even return from sitting down, she warns me that it will be very brief our meeting because I arrive late. She responded to an order a few minutes after I found myself outside. (Original) On prend rendez-vous, on laisse son adresse email pour une confirmation du rendez-vous. Imposable. J'arrive en retard de 10 mn, l'agente a l'accueil n'est me dit juste de patienter. La conseillère me reçoit avant même de rentrer de m assoir, elle me prévient que ça va être très succincte notre rencontre parce que j'arrive à retard. Elle a répondu à une commande qq minutes après je me suis retrouvé dehors.

Hima Patstar

Worst bank

Melody Bilodeau

(Translated) Poor service (Original) Mauvais service

Derek campbell

Terrible service and wait times on automated phone system...

Jesse French

This is Jesses wife I deal with National bank and I would never recommend this bank to anyone, They allow online company take money thats not authorised out of an odsp check and let them take someone's hole odsp check and not give it back, Iv had nothing but problems with this bank since Iv opened it last June witch would be of the year 2018 now we are here in may of 2019 and now changing my bank because of it. So if you have just opened an account with these fools then change to a new bank asap

Mino Oz

This branch has the worst manager ever ! She is very rude and she judge and mistreat people! It’s really true when they say : Racism and Discrimination comes in many colors ! I felt discriminated many times at this branch !

Onyx d'Émeraude

(Translated) Schedule not updated. It says open until 5 p.m. but, I am told that it is closed when I went there at 3:45 p.m. (Original) Horaire non actualisé. C'est dit ouvert jusqu'à 17h mais, on me dit que c'est fermé alors que j'y suis aller à 15h45.

GuvEdith Enabulele

No line up, quick and fast service

A K

Poor poor service. Took them 10 days to cash and promised to call back which they did not.

Kristiyan Todorov

Every since the day I walked into the advisor's office, I didn't feel any confidence in the knowledge of the advisor. I had to guide him on how to structure a deal and then had to wait over 2 weeks for a reply to find out they cannot handle or compelte sophisticated, complex client files. I would never recommend or step another foot at any national Bank

Paul Rose

What bank doesn't allow after-hours ATM use? Complete garbage bank, waste of leasing space to real banks that allow for greater real life customer servicing and not just for customers with "ideal working hours".

Eug

For starters, this branch in Victoria, being the only National branch on the island, has ridiculous operating hours. Currently, this branch is open weekdays till 3pm and is closed on the weekends. We live 3 hours away, in Comox Valley, and my spouse, who works for Canadian Military, can not leave his duties and can never make it to the branch during its operating hours. We had a closing on a property we were purchasing and needed a bank draft for the cash down amount that very day. The bank draft had to be made to, of course, ‘IN TRUST' to the notary firm. My spouse couldn't make it to the branch in person, I don't have access to his account, and we don’t have a joint account. So we looked into National's policies and drafted a Power of Attorney that would allow me to perform certain transactions on his behalf. So, armed with all the legal documents, notary’s information, PoA letter signed and dated, and our IDs, my spouse sent me to Victoria to get the bank draft on his behalf. Well, turns out, for me to have PoA that is recognized by this branch, my spouse would still have to show up in person to verify his identity and to confirm that I do in fact have the PoA. At this point we were seriously considering moving our business and mortgage to another bank. Then comes the branch manager. She kindly agreed to accommodate us after operating hours, she got in touch with the bank manager at our home branch in Quebec and our mortgage advisor to vouch for my spouse and verify his identity remotely. They did their magic over the phone. It took a couple hours of back and forth phone calls, but at the end the bank draft was done. Thanks to her professional knowledge, common sense, patience and understanding, she saved us a great deal of trouble. Its so easy to dismiss someone and just say “Sorry, but this is our branch's policy”. It takes time and compassion to find a creative solution to help. Unfortunately, most people would not even bother. Big thanks to Rita Liu for helping us in our special situation, and to Toni Sandico for assisting me in this matter. This was the best customer service I’ve ever received! We are very happy customers!

jean-claude Arseneault

would like for somebody to call(753-5900) me as soon as possible,its about my account . Date: june 16/2020. Thank you

n Ismail

Dolly dhillon best personal banking officer... very helpful amazing. Maria CSM Pooja Senior CX officer very good customer service.....

MUJESH SAINI

I would like to give 10.stars to this branch of National bank All the employees are so professional but my experience specially with mortgage department is beyond explainable. Not only I got the best rate but the confidence and knowledge that the advisor have make me feel in the safe hands. I really feel proud to give you guys 5 star.

Me & Mini-Me Larocque

(Translated) Good service. Staff helpful and courteous. (Original) Bon service. Staff serviable et courtoie.

Alex Stevenson

Delayed service.

Gary Worters

Since moving here last November I have been treated with the utmost respect and the service has been excellent. I was concerned as I had been dealing with the National Bank in Aurora, Ontario for over 30 years. Informative, polite staff. always at the Douglas, Victoria branch.

Hi There

Save yourself a big trouble. Stay away from this bank. Their online services suck so hard you end up coming to bank always. Got cc lost called to get it shut down. No automated services. Waited 1.5 hr to speak to agent. Card used in meantime. Ordered new cc. Again waited half hour to speak to agent. She asking all these questions totally unrelated saying for security and survey purposes. Said either answer or cc cant be activated. Asked to close down account and send paperwork. Again end up going to branch.

convo

(Translated) Long-time BNC client, but unfortunately the mortgage advisor for new construction never called me back. I went to RBC diagonally and had super good service. Thank you BNC Cousineau for pushing me to go see elsewhere. (Original) Client de longue date de la BNC, mais malheureusement le conseiller en hypothèque pour les constructions neuves ne m'a jamais rappelé. Je suis allé à la RBC en diagonale et j'ai eu du super bon service. Merci BNC Cousineau de m'avoir poussé à aller voir ailleur.

Zalena Deodat

This is by far the worst service given from this bank. Cannot wait to move my mortgage.

Lio K

I’ve initiated a transfer out since March. It’s now May, and National Bank hasn’t done anything, giving me the runaround for weeks now. No one is providing me with answers. Very frustrating and awful service.

Yaqoob Jamal (jamal01)

National Bank is by far the WORST bank I have ever encountered. The longest wait times, the worst customer service. It is no wonder this bank has not prospered while others have. STAY AWAY. Worst Bank in Canada award goes to...National Bank

Amber Weiss

I wouldn't do any type of business with this bank. I am constantly having to call and inquire about why money just magically disappears frequently from my account and then they give some of the most ridulously stupid answers. For example I get charged $5 if bank fees aren't there... okay that's fine but they started charging me this $5 fee everytime I used my card meanwhile my plan is unlimited. Customer service proceeds to tell me that I was charged a $5 fee because I took out 60 dollars out of the machine but there was only "$50.60" I don't have overdraft so if don't have $60 guess what... ZERO dollar bills are coming out of the machine. Customer service wants to argue with you rather than listen to you and the wait times are ridiculous. Also be prepared to be put on hold 3 to 4 times. I've been on the phone for an hour because I noticed money missing from my account totalling $40.

Antoine Sirois

Super service!!!!

Ashley Fontaine

Should be zero stars. Absolutely terrible customer service and more red tape than I thought was possible !

Angelique Pelchat

(Translated) I AM UNABLE TO TALK TO ANYONE ON THE OSTI PHONE THAT C LONG TABARNAKKKK (Original) JE SUIS INCAPABLE DE PARLER A QUELQUUN AU TÉLÉPHONE OSTI QUE C LONG TABARNAKKKK

Thea Green

I am switching my commercial accounts bc I need to go there in person and there is no parking.

Langlois Viateur

Bon service !

rakistang pinoy

Well, here it is. I tried calling the branch to let them know how rude their CS rep but no one picked up my call. Everything was okay with me banking with this branch until today when I dealt with Yuki at the teller. I took some cash and was specific with my denominations. She tried to count in front of me but she was doing it so fast that she lost the count and stumbled. I told her to just count it by the number of bills to make it easier for both of us since I know the addition myself. She took it the wrong way and got upset by raising her tone. I thought she was rude. She shouldn't be like that and she should change her attitude towards her customers and if she wants to keep her job as a customer service rep, she should be more polite to clients. I will try to avoid her next time and if I can't, I will just have to deal with the machine. People like her shouldn't be at the desk at all. She should listen to her customers and be more nicer. We all have opinions and sometimes customers are right.

Redouane Bou

Bad service

Ahmed Fardin (Fardin)

Worst bank ever. Horrible app. Slow in person service. Inefficient customer service. The bank is incompetency personified. What took the cake was, the bank wouldn't even increase my credit limit from $500 when there are other banks offering to provide 6 times that right off the bat. Great way to lose customers.

Pavlo Basnarov

Great branch with professional and friendly staff. They take care of your business quickly with caring attitude. Branch has new people at front line, however my request was done in a fast and higly intellegent manner, which means they really responsible for every client they served and properly trained employees. Thank you!

Curtis ATVPRO

5 stars for Zoey and Teller lady only. Was extremely difficult to get in touch with someone to pay off loan early. Left messages on 4 different numbers to call. All seemed to be the same recording, head office perhaps. Finally ZOEY phoned me back after calling a local number and advised me on how I could take care of things. The following day I had to drive to city. Everything was in order for me to just pay, get receipt and carry on with my day. The ladies there are an absolute pleasure to deal with and we’re very knowledgeable. This was a snowmobile loan from a dealer (yami) , the only downside to financing a snowmobile purchase is not being able to pay off a loan when you make a call 5 days earlier. This effected my purchase of the one I wanted. It was sold during the time it took me to pay off my other loan early. I should note I DID GET CALLS BACK....they were automated surveys for service provided....... yeah. Drove me nuts. Summary, go directly to branch. Don’t even bother with phoning. Ladies are pleasant, very apologetic and despite loosing the machine I wanted (in stock) was happy with the service from them directly.

Michel Lemieux

(Translated) It was ok good bank (Original) C'était correct bonne banque

Badvince Caponne

(Translated) I get everything I want. .. But not here ... lol In addition a total lack of professionalism really not listening to its customers exorbitant bank fees change institutions there is possible! (Original) J'obtien tout ce que désire. .. Mais pas ici ...lol De plus un manque total de professionnalisme vraiment pas à l'écoute de ses clients frais bancaires exorbitants changer d'institutions s'y possible!

Issa Alsaadi

Terrible customer service. The person at the reception named Anna was extremely rude and degrading. Would not visit this branch again.

Alain Chartier

(Translated) Probably the best designed branch, it's airy, clean and easy to get to. (Original) Probablement la succursale la mieux conçue, c'est aéré, c'est propre et facile d'accès.

Aaron dulmage

I have a mortgage with them and it's almost impossible to get through to anyone there without a card number. I don't have a card I have a mortgage. There's not even an option to talk to customer service

Grzegorz Radziwonowski

Just came to change my PIN after hours, so I didn't interact with anyone. The branch seems nice and bright, and the ATM works fine, one of the new "envelope free" models. Will update once I get the chance to visit during the day.

JFA CR

(Translated) Agency without ATM, there are ATMs and advisers. It is very special. (Original) Agence sans guichet, il y a des guichets automatiques et des conseillers. C est très spécial.

William Thivierge

(Translated) Terrible experience with very stupid, defensive cashier who gives rules without any good sense. My notary could not believe it at all. Little respect for customers. Go elsewhere it will certainly be better. (Original) Terrible expérience avec caissière très bête, défensive qui donne des règles sans aucun bon sense. Ma notaire n'en revenais pas du tout. Peu de respect de la clientèle. Aller ailleurs ce sera très certainement mieux.

Simon Marcotte

(Translated) Update Sep 2021: no improvement! Always a single counter clerk available who serves salespeople and individuals, even if there are 3 or 4 on the floor. We often come up against a locked door because the opening hours are very limited. If you work full time during the week, there is a good chance you will never be able to access counter services. Deplorable with so many service charges every month. (Original) Update sept.2021: aucune amélioration! Toujours un seul commis au comptoir de disponible qui sert le commercial et les particuliers, même s'ils sont 3 ou 4 sur le plancher. On se butte souvent à une porte barrée car les heures d'ouverture sont très restreintes. Si vous travaillez à temps plein la semaine, il y a de forte chance que vous ne puissiez jamais accéder aux services au comptoir. Déplorable avec autant de frais de service chaque mois.

Pavel Shumarov

NBC was our first bank when we arrived to Canada. I can say nothing but good about the bank services and branch personnel in particular.

Émilie Séguin

(Translated) Super good service !!! The employees are very smiling and very hospitable !!! I love doing business with the BNC !!! (Original) Super bon service!!! Les employés sont très souriants et très accueillants!!! J'adore faire affaire avec la BNC!!!

NoaDaBeast 34

Useless bank, useless employees and useless managers.

13 OTHI

Timings need to be extended and there should be branch in Cambridge other wise service is good .

Trudy H

I have been dealing with the Fredericton branch for over 20 years and received excellent service. The staff always remember me by name and greet me like I am an important customer.

Carladylisa

I recently had a great experience with Kathie. She is attentive and gets things done. However, I am trying to contact the branch in her absence and even the 1-888 number and can't get through. Answering the phones in a timely manner should be top priority.

Mashid JBR

Very friendly bank with nice bank teller. Clean inside area. This branch has safety box. There are limited parking lot behind of bank. There are two ATM machines inside of the bank.

Steven Stanley

I've been banking here for 11 years and have income from a USA retirement account that comes to me in a U.S. dollars check. This transaction cannot be accomplished at the automated teller machines so I am required to go to the window and do the transaction with a teller. The laws in the U.S. do not allow my my retirement income to be direct deposited into a Canadian bank account thus I must receive my retirement in the form of a paper check. Every time I visit the bank to do this transaction (make this deposit), EVERY TIME, the bank has a representative walking up and down the line questioning people for their need to be in the line and trying to remove clients from the line and direct them to the ATM. It is not unusual for them to question you multiple times in the same visit if the line is long and moving slowly. This has been the bank's standard procedure for about 2 years now. It is my opinion that a bank should not force each customer to state aloud their reason for being in a line to receive service from a teller. It is UNACCEPTABLE that this is the policy, because it means the other clients in line can hear my private banking needs. Considering that I have been doing this transaction at this branch for 11 years and only this transaction I ever do, you might think that the people working their might know me by sight and relent on asking me over and over and over......but no. A policy that tries to force each customer out of line and over to the automated teller line says to me that the bank does not want to provide service via a real person. I suspect that the positive reviews here are generated mostly by business customers who have a different line/cue to stand in and a different level of service.

Robert Beauchemin

(Translated) it's impossible to talk to a human on the phone at this bank. We are kept waiting until 30 minutes while listening to unbearable music. Enough for you to lose patience. When we go to the ticket office, we are told to wait. Then, once the attendant has finished his phone call, he tells me to join the phone service to fix my problem. The service was on the verge of rudeness at this rue Masson branch. Phew! Another nail in the coffin of this institution that loses in quality of customer service what it earns in profit! One wonders why else? (Original) impossible de parler à un être humain au téléphone à cette banque. On nous fait attendre jusqu'à 30 minutes en écoutant de la musique insupportable. Assez pour que vous perdiez patience. Quand on se présente au guichet, on nous dit d'attendre. Puis, une fois que le préposé a fini son appel téléphonique, il me dit de joindre le service téléphonique pour régler mon problème.????????? Le service était à la limite de la grossièreté à cette succursale rue Masson. Ouf! Un autre clou dans le cercueil de cette institution qui perd en qualité du service à la clientèle ce qu'elle gagne en profit! On se demande bien pourquoi du reste?

Pankaj Oberoi

Horrible and harassment are the words for this branch mortgage section... They don’t take the customer’s needs seriously and play with clients emotion.. zero rating. Please don’t go to this branch

DEEPINDER LOOMBA

I was approached by someone last week after their fb advertising sounded great to me. Fixed appointment regarding my business account between 330 and 4 pm .I received call from some lady and same time my land line Rang from my client .I requested lady can she call me after 10 minutes she told me I have number can call her back I called back after 7 minutes found that number was PBX with lot of options I couldn't select the key as she failed to give me extention number Although I double assured from her that is this her direct number Atlast I could talk to other lady she was right to ask me to whom I wanted to speak . I couldn't tell her . I was so disappointed I told her so. After some time I received another call from the first lady I told her about my disappointment that she told me no name no extention She started arguing with me thatcI was in rush My contention here is they want business they should avoid arguing customer and clients are right ✅ I toldchercwhat you think if I go to some other branch after talking to their President She became after some excuses apologized I told her no apologizes but must've trained properly She told me again in very arguing language she is well trained Atlast I told her Good bye These people are out for business really surprised

Jennifer Hollant

(Translated) Worse branches of the BNC. The service is very bad. When you want to pay your credit card with a check. They lose the check and they are unable to follow up or give you an explanation. Worst the head of the administration was really stupid. (Original) Pire des succursales de la BNC. Le service est très mauvais. Quand vous voulez payer votre carte de crédit avec un chèque. Ils perdent le chèque et il sont incapable de faire un suivis ou de vous donnez une explication . Le pire le chef de l'administration etait vraiment bête.

Christian Leblanc

(Translated) The advisers change regularly! For 6 years there, I have never managed to speak twice to the same person. So not easy when you want to reach someone ... Especially since they don't respond often and you have to leave a message and wait to be called. As for National Bank in general, they are still lagging behind other institutions in terms of services offered to individuals. Quite tanned (Original) Les conseillers changent régulièrement! Depuis 6 ans là, j'ai jamais réussi à parler deux fois à la même personne. Donc pas facile quand on veut rejoindre quelqu'un... Surtout qu'ils répondent pas souvent et il faut laisser un message et attendre d'être rappelé. Pour ce qui est de Banque Nationale en générale, ils sont toujours à la traîne des autres institutions pour ce qui est des services offerts aux particuliers. Assez tanné

Kevin O.

(Translated) Staff usually courteous but this time the lady was not hot at the thought of helping me save on the cost of changing a US check. We are talking about $ 7 USD + their own exchange rate which is already profitable instead of suggesting to open a US account for free and paid only $ 1.25 USD for the deposit. (Original) Personnel habituellement courtois mais cette fois la dame n'étais pas chaude a l'idée de m'aider pour économiser sur les frais de changé un cheque US. On parle de 7$USD + leur propre taux de change qui es deja a profit au lieu de me suggérer d'ouvrir un compte US gratuitement et payé seulement 1.25$USD pour le dépôt.

Karishma Sinha

One of the banks - seems like a credit institution. A stand alone bank in a location that has very few visitors. However it’s a large bank from Quebec. It reaches women advisors. Great to see their commitment to women. According to statistics Canada~ women aged 25-34 are more positively likely to view their health. This likelihood reduces as women grow old. The banks commitment to women advisors should be known. This is an opportunity of how they grow the women tribe.

Jisoo Joy Kim

I was so frustrated walking in because I called 10 times the past week to book an appointment but could not get through. Online booking system did not work on me. I just came on a Saturday as it is the only time I can come. I knew it was not open for transactional service but since the advisory services are open on Saturday, I just came in with a slight chance of meeting someone to at least book an appointment. As I rang the bell, Effy came out and was so kind and tended to my frustration. She went so overboard to help our situation and so kindly answered all of our questions and booked an appointment. Puja also offered to call back to reply to our question in an hour. Thank you ladies for your help and kindness.

Joe Beaver

I needed to open up a bank account for my daughter and we were under extreme time constraints. The staff was understanding and did their absolute best to accommodate the last minute request. Without an appointment they were able to squeeze us in the same afternoon on a Saturday. It all worked out. Mission accomplished. Thank you Puja, Ashley, Ola and Viji. Two or three weeks after we received a call that our blank cheques were ready we went in to pick them up. To my astonishment Ashley still remembered us by name and quickly grabbed them and had us on our way within minutes. The fact she remembered us after all that time is a testiment to the great customer service at that branch. I plan to make it my home branch because it is that attention to detail that makes all the difference as a customer.

Yvette Prud'homme

(Translated) I would like to share my dissatisfaction on the part of certain employees responsible for investments. The instructions having been given (by email three times rather than one) three weeks before the deadline I was in my right to expect that they would be respected. First, the tax year following RRSP withdrawals was not respected. Secondly I asked for a certain percentage of tax levy and again there it was very complicated to follow my instructions. Also my first three emails went unanswered. ..No acknowledgment of receipt as if they had not been received. I bitterly regret having changed from the royal bank to the national bank. (Original) Je tiens à partager mon insatisfaction de la part de certains employés responsable des investissements. Les consignes ayant été données (par courriel trois fois plutôt qu'une) trois semaines avant l'échéance j'étais dans mon droit de m'attendre à ce qu'elles soient respectées. Premièrement l'année d'imposition suite à des retraits de REER n'a pas été respectée. Deuxièmement je demandais un certain pourcentage de prélèvement en impôts et encore là c'était très compliqué de suivre mes concignes. Également mes trois premiers courriels sont restés sans réponse. ..Aucun accusé réception comme s'ils n'avaient pas été reçus. Je regrette amèrement d'avoir changé de la banque royale à la banque nationale.

Will Kirby

Used to have great employees that cared about customer service. I am all about diversity but they hired an Asian branch manager and the service has been awful since then. It is like reverse racism, they only hire Asian employees now. What happened to the friendly neighborhood branch in my community? Will be transferring out all my business.

Simon Verret

Terrible hours and terrible service. Went in to try to pay off a loan and if it wasn't in cash, they didn't want it. I thought banks wanted my money? Never will I get another loan through them, worst bank with the worst hours

Roxanne Paquette

(Translated) Bad customer service, unable to speak to anyone every time I call. I even tried with Telnat ... only 30 minutes of waiting! Think seriously about calling another bank !!! (Original) Mauvais service à la clientèle, incapable de parler à qui que ce soit à chaque fois que j'appelle. J'ai même essayé avec Telnat...seulement 30 minutes d'attente! Pense sérieusement à appeler une autre banque!!!

Jean Vidal

(Translated) Excellent in all aspects except for investments (Original) Excellent dans tout les as aspects sauf pour les placements

Laura Telford

LOVE THEM! The ladies behind the counter are amazing and so welcoming! They all know me by name and when it is quite they take the time to talk to me and get to know me. I have been dealing with them for 11 years and have no plans on changing anytime soon.

Yingfan Cheung

(Translated) The French-speaking area is a bit small (Original) 法语区有点小满地可

Richard Tremblay

(Translated) Thursday 6:00 p.m. closed ????? why / Its costing too much / before Saturday open the closed why / the covid nothing to do / we save and the ATMs will disappear soon / closed the circursale is no difference is always closed / not able to answer we will you apply? Change the hours 1 p.m. to 8 p.m. no / it will set you apart from the others / c too hard we stay thick / long live the stupid service one star these too many / no choice -5 the real note / we harvest what we sow nothing nothing nothing (Original) Jeudi 18h00 fermé ????? pourquoi / Sa coute trop cher / avant le samedi ouvert la fermé pourquoi / le covid rien a voir / on économise et les gichet automatique vont disparetre bientot / fermé la circursale y a pas de différence est toujour fermé / pas capable de répondre on va vous appler ? Changer les heur 13h a 20h non / sa vous démarquerai des autre / c trop dur on reste épais / vive les service a la con un étoile ces trop / pas le choix -5 la vrais note / on récolte ce que l'on seme rien rien rien

Justin Vuong-Le

Terrible bank. Terrible service

Renée Bordeleau

(Translated) Waiting 40 minutes online for a commercial account is UNACCEPTABLE !!!! they no longer have a counter for shops. I do not recommend at all! (Original) Attendre 40 minutes en ligne pour un compte commercial c'est INNACCEPTABLE !!!! ils n'ont plus de comptoir pour les commerces. Je ne recommande pas du tout!

Karen Singh

I have beening dealing with this bramch for over 30 years. I always receive great service from all the staff. Karen, Theresa and Natalie are professional and friendly. Awesome people

sheff osman

This bank has the Least branches in Toronto to travel to a long distance and the last call a made to them I had to hold for about 40 minutes.

Eric Guillas

Worst bank I've ever dealt with

Shawn Varghese

Ever since I opened my account at this branch, the service has always been great. Marc and Asha are very friendly, easy to work with, knowledgable and very patient, taking the time to explain everything you need to know. Even when I come into the bank for something simple, they always come by and ask about my day and make sure everything I need is taken care of!

Moga Punjab

Upper Wentworh branch: I wish I could negative stars, worst customer service among all banks in Canada. I feel stuck as I have mortgage with them, thank god I deal with TD for everything else. Since last year I,m working for my Heloc with them, still didn't get it. The advisor never respond to emails - its been months now. I met with the advisor couple of weeks ago, still no further action and no response to email. don't understand how they are surviving with this level of service. I hope this message gets to the manager.

S W

Talk about putting the screws to you. They decided they wanted to start charging me $6 per month for my line of credit. That would just be the monthly fee whether I used it or not. That was not in the original agreement but after 5 years they decided the interest alone wasn't enough. I am moving my account as soon as I can.

Rémy Parent

(Translated) poor follow-up of our file which cost us very dearly (Original) mauvais suivi de notre dossier qui nous a coûter très cher

Jennifer han

Arjun Nigam is the best morgage specialist I have ever met. He know my concerns and always address my concerns immediately. I highly recommend him to all of you!!

Liyan Luo

Very pleasant experience here! Both financial advisors & tellers are friendly, effective and well- trained. Opened checking account and credit card here within 60 mins without a hitch. Service provided by this branch is better than most of the banks I’ve visited. Thank you NBC.

Devansh M

Review on bank and not specific location. Scam of a bank, do not trust their Chequing account promotions. Hidden conditions such as have account open for 12 months, high account fees. , No care for customer, just trying to exploit you for their benefit

laurence gava

(Translated) A star is already given too much, an unprofessional staff and an assistant director really not listening to customers. I do business with several banks and this is the Only one with whom I had so much problem .. advisers who do not do their work ... I think it would be really better to train these staff especially the assistant director at Cashier who rather try to find solutions for us rather threaten to block our accounts without really understanding the situation ... after ask You don't know why we all close at home !! I do not recommend anyone to do business with this branch! (Original) Une étoile est déjà trop donné, un personnel non professionel et une directrice adjointe vraiment pas à l'écoute des clients. Je fais affaire avec plusieurs banques et c'est la Seule auquel j'ai eu autant de problème.. des conseillers qui ne font pas leur travail...Je crois qu'il serait vraiment preferable de reformer ce personnel surtout la diretrice adjointe au Caisse qui plutot d'essayer de trouver des solutions pour nous a plutot menacer de bloquer nos comptes sans vraiment comprendre la situation... apres demandez Vous pas pourquoi on ferme toutes chez vous!! Je déconseille à toutes personnes de faire affaire avec cette succursale!

robert last

Kelvin Yeung, Professional, very friendly .. good recommendations and amazing follow up. RRSP loan done in no time, highly recommend !! Thnx again Jack R

Lyndon Livingstone

Been a customer here for almost 20yrs. They do a good job.

Jack Y

I went to the bank with the intention to close my investment account. But I ended up being sold some other mutual fund. And I have to open another account just to have access to online banking faster. The worst part is that I forgot my password, and the advisor didn't help me set up the security questions, or give me my new account's number at the time. Now I find out they don't open on weekends. The customer service has limited operation hours. I have just opened accounts with two other banks and they are not like this. I agree with other reviewers that this bank has quite a bit of room for improvement. After this experience, I will rather sell their mutual funds and just buy their stock (TSX:NA). All these savings on customer services should increase bottom line. ...National Bank replied to this post. I was finally able to access my account on Sunday morning. I will raise my rating to three star because of their prompt reply and their phone line support.

phillip gao

very garbage service, i opened an account for trade stock in person, then i signed all document, later my account was Restrictions, cannot buy and sell. ask the advisor to resolve it, almost 1 month, the advisor was no any response the advisor is: Kelvin Hok Him yeung, never find this one, only make you suffer , why his manger does not fire him???

Alexa

I highly recommend banking at this branch! I have dealt with numerous employees here and they are always so helpful and friendly. The Branch Manager, Celsa is very knowledgeable and helpful in anything you may need. You are always greeted with a smile! Thank you National Bank!!

David Johnsen

I have been banking with NBC for many years and they have always been very quick to help. Staff are very kind and friendly. Recommendation: I would make the recommendation that all staff have a refresher training or basic course on what the RRSP T2033 form is and how to handle those for customers who want to transfer into their NBC RRSP or trading accounts. I find I have to explain myself each time I bring the form in, even when I have Page 1 complete with all details. Thanks.

Marina Ryazantseva

Thr Worst bank ever. I've tried to reach them 4 days... nobody s called back. Never ever use this bank if you are not in Quebec

Jimmy Patel

i am calling since a week this branch but they are picking up phone and hanging up..

ALAIN PARENT

(Translated) Courteous and fast staff. A lot of staff turnover however, difficult to establish membership. (Original) Staff courtois et rapide. Beaucoup de roulement de personnel cependant, difficile d’établir de l’appartenance.

AMC

In a previous post you mention ATM reduced for safety. Then how is it the other banks can facilitate 24 hour access for their customers? Given your bank is only open four hours per day and available on Thursday until 5 pm, most people work until 5 so that really isn’t helpful. Also there is a reference to alternate locations to use after hours. Please provide where those might be. I believe the bank needs to be more accommodating to the needs of it’s clients, even for one or two days per week. Why not open for four hours on Saturday?

Sandra Millet

Good service and dedicated workers ! I recommend ????

Fanny Beaudoin

(Translated) Not enough staff and very limited opening hours. The service is always very slow too. Disappointing... (Original) Pas assez de personnel et heures d'ouverture très restreintes. Le service est ttoujours très lent aussi. Décevant...

JM David

Staff lacks manners

Felix Antoine Pilotte

(Translated) The opening hours are not updated. (Original) Les heures d'ouverture sont pas actualisée.

Neil Barak

it took literally 12 calls throughout their whole working day for someone to answer the phone...

Sun 선우

Want to give 0 Star. So not professional. Not many branches as one of big banks. Not customer friendly at all. Not convenient. Several days ago, I wanted to take a money order and they said they needed to get an approval from the home branch. It was urgent and I asked when it can happen and they say "I don't know". I asked what is the maximum amount I can withdraw without the permission and they said "There is no maximum amount." I asked if I can't even withdraw 3000 $ in cash which I can do at any other bank. Then they said I can only do that instantly otherwise I need to order a few business days to get money with a cheque or something. I asked them if there's another way to facilitate this process because it was urgent and one representative or probably a manager looking woman said "You can go to the home branch." I said "It is in Quebec city." She said "I know." I doubted my ears. I'm closing the account and I'm never going to do any business with National bank. It is not the only branch where I had bad experience.

Louis Pasdeprenom

(Translated) no service, no call back !!! (Original) aucun service, pas de retour d’appel!!!

Anna Kim

I called this branch to discuss about my mortgage but no one pick up the phone. I left a message to return my call and no call was returned. Their service is terrible.

Daniel Dsouza

Was forced to go to this branch to cash my travelers check. One very friendly front desk admin, Asha was the only helpful person. The lady who handled my travelers checks exchange was very rude through out, despite managers/supervisors being around. They also have no clue of where the fees come or how they're calculated. Instead ask me to call MS MS(Amex ;). You'll are the bank charging the fees. How do you'll not know. Felt rushed over all. Only bank accepting Travelers checks in Canada. Had to go through this ordeal.

Kev Lagacé

(Translated) No matter what you deposit a check from the Desjardins cashier and it takes their time as if you had no funds rewritten the bank today. When it is time to give me my money its not in a hurry. You are strong for charge us with fees i clear my credit card its at zero and you charge me $ 44 with thief gang fees. i called for information your staff yé really unprofessional and not able to tell me why there was nothing of clear in these really ridiculous explanations ???????????? (Original) N'importe quoi tu dépose un chèque de la caisse Desjardins et sa prend leur temps comme si t'avais pas de fond redicule les banque aujourd'hui.Quand c'est le temps me donner mon argent son pas presser.vous êtes fort pour nous charger des frais je claire mes carte de crédit son a zéro et vous me charger 44$ de frais gang de voleur .j'ai appeler pour avoir des info ton personnel yé vraiment pas professionnel et pas capable de me dire pourquoi y'avait rien de claire dans ces explications vraiment ridicule ????????????

Michael Sue-Chuck

One of the many banks in the area, however the other banks offer more convenient and longer hours.

Zaina Daoudi

(Translated) Thank you for the excellent service of your branch! (Original) Merci pour l'excellent service de votre succursale!

Archna Singh

Doesn't even deserve 1 star. Have been trying to reach my banking advisor for last 3 weeks. The voicemail goes to someone else's. She is not responding on emails. The receptionist is always unavailable to answer calls. Do not expect a callback within the same business day as they claim in their voicemail. Receptionist told me she has booked a phone appointment with the mortgage advisor but never received a call.

Rjay Rose

Not one to complain but this brunch has its issues. I have an open account that I has been receiving NSF for some time, I don't have access. I've been refused a card and was told to maintain the account before given a card . My question is how do you maintain something without access? Can I please have my banking freedom back please.

Martin Champoux

(Translated) Very difficult to have telephone access, you always have to get around. Once there, we must hope to come across an advisor who has a good day ... I am thinking of transferring my things elsewhere ... (Original) Très difficile d'avoir un accès téléphonique, il faut toujours se déplacer sur place. Une fois rendu, il faut espérer tomber sur un conseiller qui a une bonne journée... Je réfléchis à transférer mes affaires ailleurs...

Alexandrine Francesca

(Translated) 5 stars for the good service of Mrs. LYDIA ASSOUS Thank you! It's appreciated ! (Original) 5 étoiles pour le bon service de Madame LYDIA ASSOUS Merci! C'est apprécié !

Jaret Wentworth

Absolutely unprofessional. Twice now I have been told they would get back to me in a few days and never did. No matter it be good or bad news have the respect to call back. I will most definitely be done with this bank. thanks Marie for horrible service.

Gogi Singh

Customer service is bad. I called to open the account. Give me 2 weeks appointment just open the account.

khalida alshakergi

Worst customer service I have ever seen at a bank.

Jérome Laroche

(Translated) service of our peerless advisor (Original) service de notre conseillere hors-paire

Chad Archer

Worst bank in midland. Save your time, money and credit score.This is Thursday the 10th my bank fee comes out on the 8th. They took it out today the 10th and in return my truck payment bounched that came out of my account fine yesterday the 9th.Then they made it look like they took the bank fee out on the 8th on my estatment. I know this for a fact cause I never received my last CERB payment and been checking my account religiously for it. Certain tellers can be rude at times too. One of the worst banks in midland for hours of operation also. I've had my account for over 15 years, I will be closing it and taking my banking else wear.

Salem Hailemolokot

I’ve been waiting over a month and a half for a credit card… and every time I call I wait for over 1hr.

benonpastoi

(Translated) I have dealt with your staff on a few occasions and have always been very well served. Except the one time a young woman called me to talk to me. I asked her if it was to sell me something and she said, "No". Arrived there, she begins her speech to sell insurance toé ... I ask her if that's why she made me miss my end of the afternoon. She just said to me: "It is not missed if you come out insured (I am barely paraphrasing)". I told him that I had no desire to make sure and that I wanted to leave. But to quit I had to sign an insurance cancellation?!?! How can I sign a cancellation if I have never been insured with you? I do not really understand. Anyways. Besides that, your staff is nice and fine. Your premises are always super clean. (Original) J'ai eu affaire à votre personnel à quelque occasion et j'ai toujours été très bien servie. Sauf la fois où une jeune femme m'a fait venir pour me parler. Je lui avais demandé si c’était pour me vendre quelque chose et elle m'a répondu :"non". Arrivé sur place, elle commence son speech de vente d'assurances toé... Je lui demande si c'est pour cela qu'elle m'a fait manquer ma fin d'après-midi. Elle m'a juste dit: "ce n'est pas manqué si vous ressortez assuré (je paraphrase à peine)". Je lui ai dit que je n'avais aucun désir à m'assurer et que je voulais partir. Mais pour quitter, je devais signer une annulation d'assurance?!?! Comment je peux signer une annulation si je n'ai jamais été assuré avec vous? Je ne comprends pas trop. Anyways. Outre cela, votre personnel est beau et fin. Vos locaux sont toujours super propre.

Kaylin Scanlan

Aside from dozens of online and phone issues I’ve had, it’s not any better in person. After trying to fix my e-transfer which has been broken for over a year and having no luck online or over phone, I made an in-person appointment. No employee (including the person they had scheduled the appointment with) had any idea how to help me or who to contact and completely gave up helping me in about 30 minutes and ended the appointment. I cannot recommend a banking company (or location) less. I’ve been working on these issues for YEARS hoping that something will change, but I’ve emailed branch managers, set in-person appointments, and called the company numerous times and done my best to give them the benefit of the doubt but nothing has changed. I warn everyone I know about it and advise them to switch. Completely frustrating and disheartening.

Adam C

Terrible bank. Mostly automated service. Never can get through to a live person to help. Paid a loan off with the national bank and they neglected to report the payment to the credit bureau. Which in turned tanked my credit.

Aamir Shah Syed

This is the only branch which is open. The staff is very cooperating and they are very willing to help. I got excellent service. I went for three different transactions and was expecting at least 30 minutes. Two people worked on it and everything was done in 20 minutes. I am giving 4 stars as it took me 30 minutes to find a parking.

Nancy Tousignant

(Translated) Hours of operation in google are wrong. (Original) Les heures d’ouverture dans google sont éronnées.

Tova White

We do not have a National Bank branch in my town so I drove into Toronto and walked into the King Street branch dreading that my transaction would be difficult/time consuming. Linda, Sr. CSR was so incredibly helpful. It took 3 minutes and she gave me her card so I could contact her directly to do a second transaction in January. Fantastic customer service!

Lisa Lisa

(Translated) This is the worst bank in the world, exemplary incompetence, I've never seen that in my life, please to avoid problems do not take mortgage with them and no services, it's terrible never seen that, the Simple things are very difficult for them, (Original) Cest la pire banque au monde, dune incompétence exemplaire, jai jamais vu ca de ma vie, svp pour vs éviter des problèmes ne prene pas d'hypothèque avec eux et aucuns services , cest terrible jamais vu ca , les Choses les plus simples sont tres difficiles pour eux,

Kathryn McKinley

I have had nothing but amazing, first class service from this branch. I deal with them minimally, maybe a couple times per year for mortgage issues. Always treated like a guest, always made to feel my problem or issue is their problem or issue and it is resolved within a 15 minute visit. Thanks for everything, guys!!!

Antoine Paquin

(Translated) Always a line up. 6 counters at the counter but never more than 2 agents to answer you. Short staff? Fallen badly? It's hard (Original) Toujours un line up. 6 guichets au comptoir mais jamais plus que 2 préposés pour vous répondre.. Short staff? Mal tombé ? Ça fait dur

Arpad Farkas

I just switched banks recently I was hoping national bank will be better than the previous, I was wrong.Every time I wanted to deposit cash thru the ATM both branches are closed.The main entrance door is open but not the door that to the ATM machines.Is the second time I'm late paying bills because of this issue.Why can't we have access to the ATM after hours depositing money? Very frustrating that such bank won't allow customers to access the ATM.I have to switch bank again.

Josée Côté

(Translated) Impeccable service (Original) Service impecable

Mark Weisz

5 stars for sure. I work with this branch daily. I can't say enough about the excellent team and their willingness to take care of their clients. Thanks to the National Bank team at 121 King St. W

JOHN BROWN

Customer service isn't in this bank's vocabulary. As executor, I was tasked with closing an acct. This branch offered no help and never once returned a call. Not once! In fact, still waiting to close this acct. after 2 1/2 months. Oh, and they're still charging a monthly fee..

kamaljit chaira

VERY BAD IRRESPONSIBLE CUSTOMER SERVICE. The girl sitting at customer service named Aurelia not willing to help you at all. I Just ask her if she can check about one transaction from my account about my daughter's university fees if it is gone from my account or not because it was the last day to pay the tuition fee other wise my child not able to attend the university this year. Because I don't have any receipt for that transaction she said she is not able to help. I told her this matter is very critical if she can do something to check, but her answer is strait "NO SHE CAN NOT HELP" until I approach myself to their customer service manager to solve this issue. Customer service manager just told me your payment has not been done to the university because the teller did not proceed the payment to university. Instead of payment she deposit that money to my account. Customer service manager said that she is not able to solve the problem as the teller who did transaction for me was on vacation and I have to wait until she comes back from vacation. This matter was very time sensitive since my daughter's due date of admission acceptance with tuition fee payment was due next day. I am very disappointed with their customer service as I am their customer from last 18 years. If I personally did not recheck about my daughters fee transaction she probably not able to attend her university this year. severely irresponsible customer service.

Celsa Morais

staff is amazing and really helpful. always a pleasure to visit the branch.

Happy Kahlon

Sorry

Josh Smith

Tried to go to pay a bill, the bank says open until 3:00pm. The doors were locked and I was told I couldn't come in. Why do you even have business hours?

Max Crimson

Excellent service every time despite some minor hiccups still occur sometimes. Happy customer I am.

Pam Rogers

Dismal customer service!

Rocky Singh

I call this company to activate my new credit card Saturday morning 10AM and they tell me one of the departments are closed until Monday so they can't activate it. If you can't do a simple thing like activate credit cards on the weekend how can I take your company seriously?

Jean-Claude Blais

(Translated) Poor internet service, business customers are left without support. No explanation of time frame for restoring service. No contingency plan !!! (Original) Pauvre service internet, le client entreprises est laissé sans support. Aucune explication des délais pour le rétablissement du service. Aucun plan de contigence!!!

JieYing Chen

My favorite branch so far! The ladies in the front desk and the counters are very friendly. They are willing to serve and know what they are doing -- I've never been kept waiting for a long time.

Lianne Roberts

This is a great branch ,with helpful employees and a competitive service with other banks. I should know I have had an account here since I was 5 and I celebrated my 65th in February.

Melanie McCarron-T.

(Translated) The service is mediocre and extremely slow (Original) Le service est médiocre et extrêmement lent

Ashton Thomson

Great bank, great rates, great people.

Guillaume Duclos

(Translated) It wastes away with time .. never able to reach someone in branch not even the receptionist. They just don't answer the phone. We wanted to consult them for the purchase of our 1st house but in the end we went elsewhere. And now for coordinates the inter-branch operations for our mortgage it is not easy either. I think precisely in times of covid he could have adjusted and answered the phone or returned the calls. To avoid unnecessary trips to the branch. When the time comes to add fraud insurance or whatever kind of additional costs they are very good however .. (Original) Ça dépérit avec le temps.. jamais capable de rejoindre quelqu'un en succursale même pas la réceptionniste. Il ne répondent tous simplement pas au téléphone. Nous voulions les consulter pour l'achat de notre 1re maison mais finalement nous sommes allés ailleurs. Et maintenant pour coordonnées les opération inter succursale pour notre hypothèque ce n'est pas évident non plus. Je pense que justement en temps de covid il aurait pu s'ajuster et répondre au téléphone ou retourner les appels. Pour éviter des deplacement inutiles en succursale. Quand vient le temps de me rajouter une assurance fraude ou peut importe le genre de frais supplementaire ils sont tres bon par contre..

Khadijat Animashaun

I definitely do not like National Bank. I learned the hard way don't trust banks. They are only getting this good of a review because of their Customer Service Representative Nada. GIVE THAT LADY A RAISE. Excellent customer service so helpful, patient and kind. I was screwed over by the false advertising of their cashback and was constantly getting the runaround between this branch and head office. Eventually I spoke with Nada who was just a wonderful rep. Thank you! Other than that, I wouldn't bank here.

Irma Petion

Excellent very good staff

nat reviews

Puja and Kelvin have both been wonderful financial advisors to me over the years. They always make me feel listened to, and have been so patient with me, as I had a lot of questions regarding my situation. They always communicate with me in a timely manner, and made me feel like I was in good hands. I absolutely love the service I get at this National Bank location. Highly recommend.

Ali Mohammadzadeh

My partner and I have recently opened a personal account with National and we had a great experience with this branch. Amit, the branch advisor, was a great help walking us through different account options and available promotions and gave us the chance to decide the best option. He was always available to answer our questions through email with a one-day response time which was very convenient and satisfying. He also gave me a call whenever I had a question to provide me with right answers that I was looking for. I personally think this is the better way of treating the clients compared to other known banks that you have to wait a long time to get back from them with template answers.

McBain

(Translated) zero service. To make an appointment you must leave a message. Endless wait at the branch. The staff are on a cigarette break all the time. To avoid. A hole. (Original) zéro service. Pour prendre rendez-vous il faut laisser un message. Attente interminable à la succursale. Le personnel est en pause cigarette tout le temps. À éviter. Un trou.

Troy Reid

HORRIBLE SERVICE!! Not from 71 king street location itself but from national bank service as a whole!! If thinking of using national bank as your service dont do it, go elsewhere! My personal experience was this.... the bank close to me was closed a fee years ago so the closest 1 is a 45 minute drive. A customer had given me $2200 in cash, we went to the city 45 minutes away to do back to school shopping today, on a Sunday, so I stopped at the bank to deposit this cash. I put it in the machine as you should, after 46 items in counting and showing on the screen the screen went blank, the machine shut down, reloaded, then spit my card back out and the screen said this abm out of service. I never got any slip, no confirmation that I even deposited it. The money did not go in my account. I called the 1-800 #, spoke with a gentleman that had a really hard time understanding english, I had to repeat the same thing over and over. He puts me on hold and says he will check into it and get right back to me. Over 32 minutes later he came back on the line and said he opened an inquiry and it would take a minimum of 10 business days to check into this. I told him that is unacceptable and it needed to be figured out today but he was very rude and told me that's all he could do. Unbelievable terrible service and they are not there to help their customers clearly! It was a computer issue clearly and those things happen but to be told it will be a minimum of 10 business days is absurd! I would expect someone would open that bank machine and see the money there and rectify this at the very latest the next business day but no, not there to help at all! So in saying this I would highly recommend using any other bank than National!! I know I will be switching once they decide to give me my money that their machine ate!!!! UPDATE: In response the the response I got from the "owner" that their must be a misunderstanding with the agent and to call the branch. I just called. Explained it all again and was told they only open the machines to balance them on Friday so it would be after that. That's great help, have to wait another business week to know when I may get my money back or deposited into my account because of their failed abm machine. I asked for it to be taken care of today and was simply told no!!

Steve McIntosh

Phenomenal customer service. The staff members treat clients with the utmost respect and courtesy. I have never had a bad experience here, and this particular branch really shines above the service level of its competitors. Highly recommended!

Catherine Howison

(Translated) On their doors they say they are open and yet there is no one (Original) Sur leur portes ils disent quils sont ouvert et pourtant il ny a personne

Ron Braid

Paid off my car loan 8 months ago only to try to sell my car and find out there is still a lean on it. Definitely put me in one of the most embarrassing spots in my life. Call to see what is up. Ask to speak to a Manager. Speak with Michelle from the kitchener office. She proceeds to lie to me. Insisting she has no idea what's going on and then decided to blame the government.... I already had the issue resolved by the teller. Obviously it was a mistake on their part or it couldn't have been fixed. Something about a financial institution lying to me about an unusual set of circumstances is off setting. I would try a loan shark before ever Using these crooks!

Fairoz Banu

We did mortgage through Mr Vince Sacino. He was very helpful and resourceful. Well versed with his job. He clarified our doubts and completed our mortgage in a timely fashion. We greatly appreciate whatever he has done for us. National Bank should be proud to have an employee like him. He is an asset to National Bank. We are also thankful to Kelvin, Pooja & Maria for their excellent service each time we go to National Bank at Winston Churchill Branch in Mississauga.

Shonuff of MW

Easily the worst bank I've dealt with. On August 10th someone opened an account with them after hacking my CRA account. They then changed my direct deposit to the National Bank of Canada and applied for CERB. I contacted the CRA and fixed this but when I called the national line for NBC and spoke with someone from their fraud department they said there was nothing they could do and to go to a branch in person. I gave the guy the branch and account number and he still wouldn't do anything even though the account is being used for fraud. I work during the banks horrible business hours 10-3 and don't live anywhere near downtown Edmonton. You think that calling to report a fraudulent account would cause their fraud department to take action. Well not at this bank. Stay as far away as you can and bank with a reliable bank like RBC, TD and CIBC.

wx wu

The ATM eat my money, $800. They said the transaction is successful which is NoT! They won’t help me. I am really disappointed.

Bruno Mannella

Well worth the Drive! I recently made the drive from Guelph to visit this branch to get a bank draft. The staff was very prompt, courteous and very pleasant to deal with. Sincere thanks to both MaryAnn Ritchie and Sladana Runjaic for making my short trip so worthwhile. Sladana provided me with sound advice on how to take advantage of my All-in One mortgage that I currently had established with this branch. Walked out with an incredibly awesome rate compared to most other financial institutions.

Davia Paige

Can never get through to contact any one , app is not the greatest either , the ladies them self at bank are very polite and helpful

Rebecca Mcmurrer

No one ever answers the phone or calls when they say they will.

Lise Trottier

(Translated) Since 2003 that I live Longueuil and I am more than satisfied .... (Original) Depuis 2003 que j'habite Longueuil et je suis plus que satisfaite....

Michelle Jull

I have negotiated a few mortgages in my life, but this time, this deal was more complicated because we had no agent and we had unique financial needs. Our mortgage specialist, Paul Seeley at National Bank of Canada went well beyond the parameters of his job and created a mortgage solution for both my sons. He is thorough in his communication and I felt we were making informed decisions because he explained every option and its repercussions. He creatively came up with effective solutions and instantly calculated ways for us to save money. He is efficient, knowledgeable and has an attention to detail...so much so that I didn't feel the need to shop the mortgage any place else. Most of all, Paul did all of this during his week off work, from the comfort of his home, on his own time! I am so impressed I've been telling everyone. I have eagerly recommended him to my friends and family.

peter carnegie

My experience has been terrible. The way they handle loan payments with a completed lack of information and how they arrive at interest payments is ridiculous. We will never deal with this Bank again.

Rother Annie

(Translated) Once the mortgage is signed, don't try to have a service to your advantage. Ignorance also seems to be one of their strength! I gave them a second chance and now I regret it. No return calls or responses to emails. Wait, if I write to them that I'm interested in a line of credit, I will get feedback and service but when it comes to giving you discounts, it's radio silence! (Original) Une fois l’hypothèque signée, n’essayez pas d’avoir un service à votre avantage. L’ignorance semble aussi une de leur force ! Je leur ai laissé une deuxième chance et voilà que je suis en train de le regretter. Aucun retour d’appel ni réponse aux courriels. Attendez, si je leur écrit que je suis intéressé à une marge de crédit, la j’aurai un retour et du service mais lorsqu’il s’agit de vous faire bénéficier de rabais, c’est silence radio!

Phanie A.

(Translated) Lots of lies! (Original) Beaucoup de mensonges !

linda kork

Never have to wait too long. Even if there's a line up, some one comes up to help you. Great friendly service and fast

Mathieu Blais

(Translated) 5 business days to make a final payment on a personal loan. Deadlines are long and having accurate information is complicated. (Original) 5 jours ouvrable pour effectuer un paiement final sur un prêt personnel. Les délais sont longs et avoir une information juste est compliqué.

Chitrang Pandit

if you want to learn how to be unprofessional and Rude, this is the place. Very Very very Rude staff. They Cancelled my appointment without taking my concern. Argument was we don't handle that kind of request, well your online system chose that option for me automatically. I WAS NOT THE ONE TO CHOOSE your location. Please please please stay away from this Branch. I wish I could give them negative marking. You guys should be thankful that google is so kind that you are getting at least 1 star.

Patrick Degrandpré

(Translated) No more service and the servicr phone is closed at 8pm a good reason to put my money in the pop crate (Original) Plus de service et le téléphone du servicr est fermé à 20h une bonne raison de mettre mon argent s la caisse pop

Amit Patel

What an excellent service provided by Loan Tran. I would say I had a great experience compare with those TOP 4 Bank. I would definitely recommend someone to Loan Tran.

danielle harder

My husband and I have a mortgage with this bank and, though the rate is good, the customer service is severely lacking. I wanted to inquire about our existing mortgage and changing from variable to fixed but it's impossible to get a human on the phone. Nothing but phone trees and voicemail. I left a message for a local mortgage broker who didn't return my call. When I tried again, and he actually answered, he said he didn't do existing mortgages (though he would email the branch manager for me). I tried the "National Bank Financial" and they were zero help as well. I spoke with live human who only searched the web to provide me with the branch phone number that I had already called.

Georgi Palyonov

This branch has very rude staff except of one young lady who is new , I am glad I have moved out of Midland and would rather visit one of the Northern Credit Union branches.

jesseaka04

In the era of Covid, this branch has taken fantastic measures to protect their employees and customers. I appreciate the extra safety measures.

jdr

Terrible hours. Literally have to take a day off to get a bank draft because they're only open from 10-2pm.

R P

worst customer service ever, on hold for 1 hour and no answers!! drove 30 minutes to branch as instructed and still no customer service and customer service in Quebec is rude!

Rob Stinson

Been on the phone now for 1 hour ... waiting to speak with someone about a non existant loan that showed up on my credit report. This bank is just Brutal .... All investors sell stock now this bank is going under.... you heard it here first... sell sell sell!!!!!......... zerio stars isnt an option

Alicia Connolly

Do not use this bank!!! They have screwed up my mortgage twice, terrible customer service, they refused to let me withdraw a large sum of money from my account today saying there was a problem with their system so I asked if I could get a certified cheque and close my account and they told me this branch doesn’t write cheques. Have you ever heard of a bank refusing to let you take out your own money or write a cheque!!!?? What kind of a bank doesn’t issue cheques!?!? It’s criminal.

David Martin

Great experience so far with National Bank and their people. That said, it would be fantastic if they could open a branch in Cambridge. It's a bit of a hike from there to their Kitchener location. It's my only gripe

Maria Del Pilar Guevara Fitzpatrick

The service is very bad, nobody answers the phone, no financial advisor and if you call tenat i waited for more than one hour and hung up because nobody answered ????

Stéphane Renaud

(Translated) This is to highlight the excellent customer service recently received from Mr. Vincent Robert in obtaining a bridge loan. His dedication and professionalism are great qualities in this area. He knew how to listen to our needs and organize himself to serve us in the best of his knowledge and that in a transparency and speed worthy of a service of excellence. Keeping this employee on your team would be an asset for everyone and will ensure that your National Bank logo shines for a long time. A huge THANK YOU for serving us up to our expectations. Please accept our most distinguished greetings. (Original) La présente est pour souligner l’excellence du service à la clientèle reçu récemment de M Vincent Robert dans l’obtention d’un prêt-relais. Son dévouement et son professionnalisme sont de grandes qualités essentielles dans ce domaine. Il a su être à l’écoute de nos besoins et s’organiser pour nous servir dans le meilleur de ses connaissances et cela dans une transparence et une rapidité digne d’un service d’excellence. Conserver cet employé au sein de votre équipe serait un atout pour tous et vous assurera de faire briller longtemps votre logo de la banque Nationale. Un immense MERCI de nous avoir servi à la hauteur de nos attentes. Veuillez agréer nos salutations les plus distinguées.

Ann Forgrave

0 starts is the rating I would give. HORRIBLE BANK. Will NOT be renewing our mortgage with them. If you leave them a message no one ever calls you back.

Lupo Gr

If you dont speak perfect french dont botger yourself to go there ..mostly old rude ladies trying to to a job that they hate...everytime i go there (closest to my home i have no option)i wanna change bank.the brunch is big but everytime i go even in rush hours 2 max 3 cashiers are working ...i went to a Td bank and i was surpriced with the service ...

Dave Caissy

(Translated) Very very disappointing. Before, it was easy to call this branch for service (I have been a customer for over 25 years). Now I keep running into their voicemail or if I'm lucky someone answers me, but he's in a call center! (Original) Très très décevant. Avant, il était facile d'appeler à cette succursale pour avoir du service (je suis client depuis plus de 25 ans). Maintenant, je tombe continuellement sur leur boîte vocale ou si je suis chanceux, quelqu'un me répond, mais il est dans un centre d'appel!

Isa MZ

(Translated) Procedures taking more than a year without having succeeded in obtaining a response, advisor assigned to my constantly changing file, no response to my emails to end up learning that my advisor is no longer there, etc. Only problems on top of problems. (Original) Démarches prenant plus d'un an sans avoir réussir à obtenir de réponse, conseiller attitré à mon dossier changeant sans cesse, pas de réponse à mes courriels pour finir apprendre que mon conseiller n'est plus là, etc. Que des problèmes par dessus problèmes.

Linda MacNaughton

(Translated) Very good service of cashiers ???? (Original) Tres bon service des caissieres ????

Jérémy Bouchard

(Translated) Very poor customer service. Really incompetent receptionist, I was really disappointed with this branch. (Original) Très mauvais service à la clientèle. Réceptionniste vraiment incompétente, j'ai été vraiment déçu par cette succursale.

Will’s Son

don't know why they have phones they never answerer them, this branch is why i pulled all my investments, mortgage and accounts and moved it all to TD

Tristan Laramee

(Translated) Super good service and advice, irreproachable customer approach (Original) Super bon service et conseil approche client irréprochable

Ian Hills

Only used atm

Cady Buckley

That star would be a zero if I could. They never return phone calls. Its almost impossible to reach anyone at the branch and it took months for a loan to go through. Im currently shopping for a new bank to take my Mortgage. Bye Bye National Bank.

paa kwasi

Worse Branch. Branch Manager Esther and Viji are worse! Stay away

abi Kromo

Need a large amount of cash back...the old lady said she cant do it I have to use the ATM machine on a daily basis till I reached amount needed..went to a different brunch and they did it for me...need more young energetic computer age staff.

Chris Singh

the fact that it would not alllow you to log into your online account and says it is currently unavailable is piss poor!!!

Carito C.

This bank sucks. Just sucks.

michel chagnon

(Translated) Online account often not accessible. (Original) Compte en ligne souvent non accessible.

Stephanie Macmillan

I can't get ahold of anyone at this bank. I want to pay off a loan I am the co signer on. I have been on hold for 45min so far. Do they have in person tellers during covid?

Babak Rasti

One of the best customer services I have ever seen in any bank. Very friendly and professional staff. The branch advisor (Natalia), customer service manager (Mary) and representatives (Asha, and Lucy) all helped me with my banking needs and were really helpful and courteous.

Monde

Very rude customer service .

Michel Tremblay

(Translated) Poor service and non-existent customer service I advise this financial institution to no one! In addition, no one answers the phone .... (Original) Service médiocre et services a la clientèle inexistant ????????je conseil cette établissement financier a personne ! De plus personne répond au téléphone ....

Michael Pedrosa

I always have an exceptional experience when dealing with this branch. The staff is knowledgeable and helpful, especially the branch manager Celsa! NBC has my business for life.

THE FISHMAN

Friendly service

Sylvie Pratte

(Translated) The 5 stars go to the excellent Nathalie Hébert. This lady takes the interest of the customer to heart. She makes a point of helping you when you have a problem. I had an unfortunate adventure with the wicket located at the corner of Cousineau and Mtée St-Hubert. So I went to the Cousineau branch next to the IGA where Nathalie Hébert received me. Right away, I felt that she would do everything to help me solve my ticketing problem, which died immediately after swallowing my check on March 27, 2019. Today, May 8, 2019, Nathalie comes call me to tell me that my check was finally deposited in my account. I thank you Nathalie :) I can not end this comment without expressing my great disappointment at the lack of readiness of the people who are placed to make things happen when it is needed more than usual. These people surely had better-off people than me to heal ... (Original) Les 5 étoiles vont à l'excellente Nathalie Hébert. Cette dame prend l'intérêt du client à coeur. Elle se fait un devoir de vous aider lorsque vous avez un problème. J'ai vécu une fâcheuse aventure avec le guichet situé au coin de Cousineau et Mtée St-Hubert. Je me suis donc rendue à la succursale sur Cousineau à côté du IGA où m'a reçu Nathalie Hébert. Tout de suite j'ai senti qu'elle ferait tout pour m'aider à régler mon problème de guichet qui a rendu l'âme aussitôt après avoir gobé mon chèque le 27 mars 2019. Aujourd'hui, le 8 mai 2019, Nathalie vient de m'appeler afin de m'annoncer que mon chèque a finalement été déposé dans mon compte. Je te remercie Nathalie :) Je ne peux terminer ce commentaire sans exprimer ma grande déception face au manque d'empressement des gens qui sont placés pour faire bouger les choses lorsque cela s'impose plus qu'à l'ordinaire. Ces personnes avaient sûrement des gens mieux nantis que moi à soigner...

Melanie Rousseau

(Translated) Horrible service. Do not recommend at all. (Original) Service horrible .Ne recommande pas du tout.

melissa taillefer

(Translated) I could say a lot about how HORRIBLE this bank is !! Between the hidden charges & bad customer service please do yourself a favor, don't go with this bank !! I paid more fees in 1 year with them than in 20 with TD bank! When I tell other banks about the fees they charge us and everything they've done to us, the banks are outraged !! TD welcomed us with open arms & cover all our penalties to get out of this hell as quickly as possible! (Original) Je pourrais en dire long comment cette banque est HORRIBLE!! Entre les frais cachés & le mauvais service à la clientèle SVP faite vous une faveur, n'allez pas avec cette banque!! J'ai payé plus de frais en 1 ans avec eux qu'en 20 avec la banque TD! Quand je parle aux autres banques des frais qu'ils nous charge et de tout ce qu'ils nous ont fait subir, les banques sont outrés!! TD nous a acceuilli avec bras ouverts & couvrent toutes nos pénalités pour qu'ont parte le plus rapidement de cette enfer!

Stephanie Lahaie

(Translated) I really should have taken my mortgage with BMO, I would have had great service, more than 3 years to change banks, advise everyone not to take your mortgage with them. (Original) J'aurais vraiment du prendre mon hypotheque avec BMO, j'aurais eu un super service, plus que 3 ans pour changer de banque,conseille pour tous ne prennez pas votre hypotheque avec eux.

arul s

Horrible bank they won't pick up any calls worst banking system!!

Cody Lee

Would rate in the negative if I could... just closed my account due to their outrageous fees and also them just wanting to make money no matter how bad the screw you over... they made it so I can't even afford rent. Great bank and people in it if you want to robbed hundreds of dollars for nothing!

Guillaume Tremblay

(Translated) I complained, but they fixed the situation very quickly. (Original) Je me suis plaint, mais ils ont remédier très rapidement à la situation.