Reviews of CIBC Branch (Cash at ATM only) (Bank)

Geraldine H.

OK for the basics but nothing extra. Atmosphere is pretty cold here, staff just going through the motions, not much friendliness or warmth. The location is handy for us and we appreciate discount on fees and no print fees for statements at ATM, but otherwise, definitely room for improvement.????

Charlie Ni

If you love wasting your time waiting as they are consistently understaffed, then you've come to the right branch. Only one person working while the rest chats away in the background. Glad to hear their employees are having fun talking though!

Andrew Brumwell

No tellers at this location.

Damien Keary

My wife and I deal with Charith at this branch and find him extremely helpful. He is friendly, will present all the options, break them down and help with the analysis. He is quite knowledgeable and extremely professional. 100% would recommend

Kally Cosby

The line moved quickly & the staff went above & beyond to help me with a very complicated, sensitive financial matter. Special thanks to Kate for her patience & diligence!

Stanley Smith

This is my bank address very friendly staff..as well as knowledgeable

Margaret Lynn France

I have always found them polight and helpfull.

Justa Bee

Why the rough reviews? I had a fine time here and got perfect service. The parking lot is not well laid out but it's in a great location.

David Bonnici

This is not a bad bank. The only dislike I have is the ATM is too far of a walk from the parking structure.

A tiny dot

I am so surprised that they only got 2.9 rating on google reviews. Everyone I spoke with from this branch, provides excellent customer service, and took the time to answer all of my questions. I have lost my wallet, and ask them to issue an new bank card for me without ID on July 26th. The attention to detail provided by the front desk guy( forgot to ask his name) was impressive and he is a fine ambassador for the company. Ralph Jumawan helped me for all my requests. His service is smooth,straightforward and save me a lot of time. His service was spot on. Overall, Fantastic location! Excellent customer service! Efficient process!

Jay Penney

Good drive though.

Honam Ku

Very bad service, is better make appoitement with other CIBC branch.

Locham Builders Ltd.

Great have bank can our neighborhood it's so convenient to have bank close to house

R C

This location is brutal. That's the only word that comes to mind when I think of it. When I walk in it just feel so negative and they never have enough staff... I wonder why? I will be making the drive to the Ira Needles location even though I live 5 minutes away from this location. I would give zero stars but that's not an option. I would NOT recommend this location to anyone at all.

Thomas Ricks

Don’t think the banker helped me understand what he was talking about. It seems like he was trying had to get into an argument with me where clearly the information was incorrect. Not sure if he understands what products or promotion CIBC has. Didn’t bother looking at my situation completely and start telling me incorrect information.

silent snooze

Their ATM's ate two bank cards in 2 weeks

roxane lafrance

Always had a good and courteous service at this branch, I don't understand why it gets such a low rating.

Tyrone Lamoureux

Great service

Andrew Amiri

Avoid this branch if you are planning to open a business account. Changing manager every month. Very frustrating.... From 1 to 10 I give -100. Supper bad service.

Teri Cameron

Clean convenient location just not sure if it's open during the night (24/7)

Natalie Nejedla

I have never been to a worse bank....the employees (the 2 that seem to always be working the teller stations) are so rude.. Seems like they are selective as well - they're nice and chatty with people who are Persian (like they are) but they can't have a normal conversation with people of other ethnicities. It's weird. I've never had a problem at any other CIBC location... I know I will never come to this one again.

Deepak Vishnu D

Good.

Invalid

.... Uh what are they doing there

Abdul Majid

This place recently renovated and there is a lack of information on what can be and cannot be done at this branch. Customers are expected to find out things by themselves, when you take the time to go there and find out you can't do something, you need to go to another branch.

michael osborn

Never been but what ever

C-tina Yee

Which kind of bank will have no teller ???? And the stuff were so rudy, they don't let me ask any questions, just told me to line up at the front, and after a very long wait , they say , oh sorry we don't have teller we can't get it done here.you need go somewhere else. I ask where should I go , the girl said "Google It "!!!!!!! I will Close all my accounts with CIBC, transfer my mortgage. Never use it again .

Basil Paul

My experience with the staff have been great so far. I prefer to visit this branch over the one near my house.

Panagiotis Peter F.

Horrible experience opening an account.

Tammy Cardinal

Worst bank ever the works have no idea how to do their job they make banking unpleasurable I hate having to go their now they don't even have cash on hand only able to use banking machines here since the new makeover the bank did to it's this bank is something else I tells ya just even the process of getting a new bank card is just ridiculously stupid long

Justin Barcellos

Only use the ATMs here, the people are very rude.

KawaiiIndeedGaming

They don't really know what they're doing when it comes to certain things :/

MiniTek Gaming

I’ll be the first to say when I’ve had a ridiculous experience. I’ve had a checkered past with this branch. From incomplete account applications, to missed paperwork and lost mortgage rates. Here have been bad times my friends. Despite the issues of the past, the branch is now a place filled with competent, friendly staff who are a pleasure to work with!

Captain Diabetes

Usually pretty empty so quick service

Mitchell Wu

Line was short, staff was nice but gave me short in coins when I was exchanging for $20.

Shayne

TLDR; Great people, great location for ATM banking and financial planning, would recommend for all day to day banking that doesn't require a teller. Deanne was incredible! I went in with numerous questions and concerns about my account, credit and savings, and I left feeling certain I made the right choice to stay with CIBC. She truly went above and beyond for me; she provided excellent customer service and retention, was personable and professional, understanding, patient, kind, compassionate - I feel very lucky to have met with her. Overall, I am really happy with my experience the goals I have set and am feeling very fortunate to have had such amazing support at this branch. The atmosphere was nice and welcoming, good location for ATM banking or financial planning. Thank you!

Kirsten Fae

They dont deal with coins and make you wait 10m to talk to the single teller on staff. What is the point of a bank that doesn't take cash. Useless location since the renovation. They can't do anything for you that you couldn't already do through online banking.

Rye _

It's a bank! Walk in atm after regular hours :)

Terry Gardiner

Never enough staff on hand to accommodate peak times. Prepare to wait

delta singh

Completely useless branch. Cash is at the ATM only, and the machine can not provide all the bills. What kind of bank does not deal with cash? Inside was empty with only two staffers. One manager was extremely rude because I asked to split some bills to smaller ones.

Pure Dermato Thérapie Saint-Lambert

(Translated) Impeccable service! (Original) Service impeccable!

Zaki Alhashimalsayed

Shoutout to Eric Zhang for making my experience with CIBC very smooth and for answering all my questions. This gentle me is not only professional and efficient. He is also very friendly and pleasant to work with.

Lee Young

Hate to say it, but I am not happy with this branch. I phoned ahead to their branch needing to ask an important question, to save myself the drive over there to ask. I called several times and nobody picked up. So finally I drove there (assuming they must be busy due to not answering my many calls) only to find a virtually empty bank with three employees standing there chatting with each other. it was 3 young girls. I asked them why nobody answered the phone, they looked at me like I was speaking another language. Terrible customer service.

Brandon Lynchock

Great staff! ATMs only at this location (but at least they stayed open!)

Ben Hynes

Closed ATMs after 9? You have to be kidding me.

W. C. Oke

Sarah Timm was extremely helpful in getting me set up with a new account. Highly recommend them!

Mihoko Hi

Imperial Agent said my job is "terrible" when I told her where I work. She said this multiple times. When I checked my online profile, she put my job as a careaide. I changed it to my real occupation.

Y.C. C.

The customer service is limited. Seem to be a waste of opening such a big branch, only one person to provide help every time when I went there.

Samoa Headandshoulders

I wanted to change 20$ with two 10 they told me they don't have cash!! ???????????? bad service

Daniel Smith

Excellent staff and service.

Masoud Hastibakhsh

I went there and the customer service was great, she was so kind and friendly, thank you so much Ms shideh.????????

Lukas Stavrou

Not a review of a location, but the bank itself. They randomly put holds on my paychecks for no reason, make me wait on hold for more than half an hour EVERY time I call, and when they answer, whatever system they need to use to help you is usually down. Worst bank in Canada.

Enviro

The ambience of this place was very good. You can have a great time pass, while waiting for the bank staff on the lounge area that has several computers. This was a great idea and I haven’t seen in any other banks. It is located in New Westminster sky train station which is quite convenient. The customer service was really bad as they were short of staff.

Andrew Blundell

Have always been very pleased with the service I have received at this branch. Sadly the insane decision to reduce the hours the bank is open has made my mind up to go elsewhere... Been with CIBC for over 20 years, but they just do not seem to get that I may need to do banking at a time other than 9-5, Service industry isn't it? Guess I will have to go to TD.

Yoon Choi

Visited this branch twice. The first time it was a great experience. Jason and Patrick explained the process of mortgage renewal in details and patiently answered all the questions I had. On the second occasion, I waited for an hour but still couldn't get my issue resolved. The gentlemen who helped me was nice. However, a female manager was pretty rude when she told me I could either wait 20 minutes to open a new account to replace the existing one or get out of there..

Shaun Merritt

Terrible idea to change this to an Atm only Bank seems like a waste of a branch. Location was convenient for me but now have to go elsewhere to get any serious banking done.

Matin Amini

One star is enough to explain. Really just one cashier in first of the month.Longest I waited in line in a bank in my entire life extremely. I've payment statements for my family but she didn't know how to do it then I waiting for horrible service still, there is no person to follow it.

Kevin Carter

Our experience in revising our mortgage with one of the branch's mortgage advisors was less than satisfactory.

Terrence Yellowquill-Hill

Horrible branch with stuck up useless staff

Ayman Ayash

Very friendly and polite staff... You get what you want... You leave with a good experience

Patel Paris

Good supporting & kind nature staff

Bastiano34

(Translated) Bank has self good but a little high for small cars (Original) Guichet a l'auto bien situé mais un peu haut pour les petites autos

Russ

This place has no point. They cant fo anything. No cash no services. Bunch of employees playing games on they phones

Catherine MacLean

I needed some help with a bit of a complicated transaction and the brand manager went above and beyond helping me get everything I needed and was quickly available via phone and email when an issue arose. Thanks so much!

Akonite Torok

Booked an appointment online to this location. When I arrived the person I was to meet with was the teller, and wouldn’t be available because “everyone else was on lunch”. Also that “she’s new anyways so wouldn’t be able to help you”. When I spoke to the manager they literally told me “You should have booked somewhere else. This is the worst location to book appointments at.” Thanks for wasting my day.

Junrui Hu (Tom)

Small, but good service.

Edwin M Erese

How can i withdraw my cash payment here if um from the philippines?any way to withdraw it

Mariana Volpato Suzuki

Was really well received and assisted.

Luc Schulz

Somehow they're still closed while the entire province is at the "green" pandemic level.

Claire Schuweiler

Convenient stop

Gabrielle Di Bacco

Very helpful employees.

Brian Eng doing his Theng!

I can only speak for the atm. It has a great location and is open 24 hours so that's great. I may change my mind if I ever go there in person who knows.

Ahmed Ali

Fast service!

Roshanak Kavianpour

I have the worth customer service in this branch with Zohreh, I had appointment with her but she didn't know and ask me "Who are you" and who set the appointment for you and why? then I had to stay for 10 minutes then went to work without any services.

Merinda McCarty

Most useless bank ever Had an appointment there once, the lady never did answer what we came in for, so we got our mortgage elsewhere. I couldn’t exchange a $20 to deposit one time. I just tried to deposit into the atm again and it rejected my entire deposit. What is the point of a bank I can’t even deposit money into?

Kenny Wu

Test of patience - consistently understaffed at the teller, waits frequently >15 minutes with only one teller on duty

Luciano R

I just opened a new account at CIBC Branch with Kitty Zhang - MF Representative. She is very pleasant and helps us with great information. Outstanding service like I don't see for a long time. Thank you, Kitty.

ShandAlmaty

Worst experience at all. Long lineups and all that person on the frontdesk can do - is only send you with your inquiries to ATM or other branch after 20 min staying in line. Staff is rude and pushy during phone call after getting email feedback with 8 points or less. But honestly even 8 points are way more than they deserve. Just wasting space. CIBC should shut down this location or add more helpful or qualified staff.

Candice antsy

rude and condescending..very rude and not helpful st all

Alexander Magnussen

Friendly and helpful

Jenna Collier

Beautiful branch. Very kind and helpful staff.

GOPROTRUCKER MANITOBA

Good staff

Deborah Hogan

They have now dropped most banking services. No tellers. I had to withdraw money from the ATM to buy rolled coins for laundry from a customer service person. Will be banking elsewhere soon after 40 years!

August Kroger

Just ATM's. They no longer have bank tellers at this location.

CoolZap E

Useless. Only atm, can’t pay bills or get change. There are “advisors” only there and a waste of space.

Brad Letkeman

What a joke. A “branch” with No tellers so can’t even do a deposit if you don’t have a card.

Will Harris

Sell the building! Whats the point a bank THATS NEVER OPEN? AVOID AVOID AVOID

Jessica Preston

Even prior to covid this location has been useless. The "no cash" policy not only affected me but also other individuals but also businesses I saw wanting to do cash transactions. The ATMs are only where you can deposit or withdrawal cash from so if you need to get change for your small shop or withdrawal larger then your limit on your card do not go here. It's the first bank I have ever seen that has had this policy of "no cash". Even now during covid they are closed which makes no sense as CIBC felt this location would be helpful for clients with physical cash. I needed a new bank card today and I see they are closed. This location was useless to me prior to covid and now confirms it still remains useless. CIBC should rethink their business model for this location or shut it down and let another business open in the location.

Andre Desjardins

This was my go to bank location because it was the only Cibc bank open on Sunday with limited hours…my day off, now it is closed Sundays… what a drag… please reopen

Parama Talukder

This atm and bank is located in such a random location. But usually isnt busy which is a bonus!

Etienne Dallaire

(Translated) There is no more counter service, so you have to go to St-Eustache in the shopping center centre (Original) Il n'y a plus de service au comptoir, par ce fait il faut aller celle de St-Eustache dans le centre d'achat ????

Kungflu Fighting

Great staff and extremely helpful.

EA Locksmith

Closest branch, nice people don't see why so many bad responses. I stop here every time I need banking and it works 5 star for me. Thanks

H Javaheri

Not organized and waste my time!

Omar Hasan

They always have someone to talk with even without appointments.. It was my first bank to deal with in Canada I have good experience with them, specially this branch,

Nikunj Patel

No teller services...just ATM and offices

Pooja Chaudhary

I am a loyal CIBC customer and what did CIBC do to earn my loyalty? They have some amazing staff members who help you navigate the complexities of Banking and investments, especially when you're a newcomer to Canada. I owe my fantastic and seamless banking experience to Mr Luv Gokhru. He's helped me with various bank offerings and guided me on every step by evaluating my financial needs and recommending the best suited product. He ensures to make you aware of the pros and cons of every option and helps you take an informed decision. I'd recommend everyone looking for financial advice to meet him at the Branch. It's a 11/10 from me. :)

Alyssa Lou

Sarah is seriously the best; she always makes you feel welcome and comfortable, and goes above and beyond. I can not say enough good things!!

Marisa Galer

You know what's really inconvenient? When you try to deposit an envelope of money ONLY to find out you can't. Not at the drive thru and not inside. Thanks CIBC for wasting my time.

Navjot Singh

Persian staff do not use English in the workspace and are all very rude and unhelpful--much prefer banking at other locations.

Chuan Chee

I've only ever used the ATM here. Their signs says they are open Mon to Fri. The neat thing is they have a drive-through ATM also which I've never used.

Nick

Avoid no staff no tellers time to drop cibc

Anish Somani

Walked in for a new comer account. Was given appointment 3 hour later at 2 pm. Ok enough. Meeting started 2.15 pm. She answered all my questions on account and credit card. Impressed I got things done ????. Google review don't do justice, it's just a non cash branch.

William Allt

They will tell you one thing, then do another.

Kim Lues

I seriously walked into this bank and asked for rolls of change and they said they don't have that. They don't have money?? I walked into a bank and COULD NOT GET MY MONEY. This is absurd! If I ever wanted to switch banks, now is it.

Elizabeth Kanashiro (SpiffyMcSparkly)

Linda helped me make sense of my financial situation and was extremely understanding of neurodivergence. ♡

Janet Intveldt

Would like to know hours of operation and telephone number.

Colde Abbott

Useless.

Josianne Brousseau

(Translated) Super bank, great service. In addition it is often quiet, so we can take the time to have a human touch with the customer service! (Original) Super banque, super service. En plus c'est souvent tranquille, donc on peut prendre le temps d'avoir un contact humain avec le service à la clientèle!

General Krispy (TheGeneral)

Friendly staff. 2 ATM machines.

Cihad abo hussin

(Translated) I had excellent service. Very satisfied with my first visit Thank you to Mrs. Fatima -Ezzahra Saad for the welcome, very good service (Original) J’ai eu un excellent service . Très satisfait de ma première visite Merci ????à Mme Fatima -Ezzahra Saad pour l'accueil,très bon service

Mark Powers

Run of the mill banks with ATMs

Marc Coté

Because the billions in profit they were making wasn't enough, they decided to get rid of all the tellers and the services they provided. Basically, for the majority of people, this branch is now just a single ATM.

Christine Sévigny

(Translated) We had excellent service and the employees made us feel welcome. Very satisfied with my first visit and it's like that every time. I highly recommend and in addition, there is a drive-thru ???? (Original) On a eu un excellent service et les employés nous ont bien reçus. Très satisfaite de ma première visite et c'est comme ça à chaque fois. Je recommande fortement et en plus, il y a un service à l'auto ????

mel r

I transferred a lot of money from TD Canada Trust to this branch because I got tired of being lied to. In the process CIBC lied three times already.

osama fasi

Bad Service

CKC Z06

The bank teller service was okay but the bank manager is terrible.

monah nd

I had a great and friendly experience the guy named Daye Zhang opened me a bank account and he was so friendly and professional thanks Daye for the wonderful experience.

Nicholas Monette

Have been with CIBC for many years and by far this is the most pathetic branch I have ever been to when it comes to service. 1. the renovations last year have left the layout of the building confusing. 2. EVERY TIME I go in, the person (usually a woman) working the front desk doesn't greet, and 9/10 times is quite rude. 3. Upon going into cash cheques, I will go in and get directed to an ATM, unless I want to open an account, i am automatically just directed towards the ATM. 4. despite being the only customer in the building you will still wait 15+ minutes for service. This location is the closest to my house, the next closest location is an extra 18 minute drive. It takes less time to drive to the further location, cash my cheque, and get home than it does from this location. The only positive to using this location is the dollar store next door so you can buy snacks for the wait you'll be doing at the bank.

nikkim7

Your typical CIBC

Nichelle D

What is the point of a bank with no tellers...

Chris Chojnacki

Easily the best experience I've had at a CIBC branch. The Financial Services Rep Kristen was top notch!

Pavan

Worst service ever. people are not bothered to pick up the call nor call back after leaving voicemails 3 times

Chantal Brière

(Translated) Excellent experience for me because I have had more than once the bad luck of fraud in my bank account. Right now and long before I noticed it for myself, I was getting a text message asking if I had made a purchase in the amount of $ X.oo at such a price and at such a store. I happened to say "yes" but most of the time the answer was "no". They care about their customers and they are very vigilant for all of us. I have to thank them for the excellence of the team and for everything they do for and with us, Chantal (Original) Excelente expérience en ce qui me concerne car j'ai eu plus d'une fois la malchance de fraudes dans mon compte bancaire. Tout de suite et bien avant que je ne le constate moi-même, je recevais un texto me demandant si j'avais fait un achat au montant de X.oo$ à un tel prix et à un tel magasin. Il m'est arrivé de dire "oui" mais la plupart du temps, la réponse était "non". Ils ont à coeur leur clientèle et ils sont très vigilants pour nous tous. Je me dois de les remercier pour l'excellence de l'équipe et de tout ce qu'elle fait pour et et avec nous , Chantal

shauna solomon

There are no tellers at this CIBC branch. Wait times can be quite long as a result. While the staff who work there are nice and apologize about wait times, it seems like a strange business model (apparently these are called "advice based centres". Please bring back your customer service, CIBC!

Arash Khazaie

This location used to be great mainly thanks to it's staff. But after the renovations which resulted in removing all tellers, all of their senior employees soon left and since then I've had horrible experiences repeatedly. A visited this location for financial advice and followed their recommendations to resolve my situation. Later I found out that I was ripped off. On another occasion I went to this branch to deposit a USD cheque. They told me that I need to go to the Lonsdale branch to do the transaction. Later I found out that they were wrong and have wasted my time.

yasmeen ben

(Translated) Very nice welcome, all the staff is friendly, I prefer to go there for my banking (Original) Très bel accueil, tout le personnel est sympathique, je préfère aller là-bas pour mes opérations bancaires

Vidish Patel

Staff is very eager to help. Definitely recommend this branch for any concerns.

E L

Not all branches are the same and I really want to give this one a shout out. This branch has been extremely helpful in our entire financial process. We have been with CIBC for a very long time and I have always been very satisfied, but this branch takes it to another level. We were looking for a proactive financial advisor due to the lack of attention from our previous financial advisor. This branch ensured everything was transferred properly and with little effort from us. In the end, it was all worth it. We gave CIBC one more shot under the watch of Anna and Bilal and I am happy that we did. Bilal is exactly what we were looking for when it comes to our financials. He reviewed our account prior to meeting, had a solid plan on how it was to be handled, and gave us an explanation in simple English. No high-level financial chat He took his time and accommodated us on a Saturday. He went through every account in detail and as well as options. I want to thank you once again and I am happy to let you know we are recommending you to all family and friends.

Matthieu Seers (SupaSeerS)

(Translated) It made me laugh (Original) Sa ma bien fait rire

A F

Had an appointment and Michelle the representative greeted me at the door and walked me to her office. She took care of everything I needed and was very friendly throughout everything! Once it was done she walked me out and have me her business card for any further questions.

Raghavdeep Singh

I went to get help with depositing a cheque and they told they don’t have a teller when I could see 5 people working. Very shocking to see that a branch is operating without tellers.

LEEONIDAS ADAMANTIUM

It was good. I was helped quickly, and the tellers were knowledgeable and helpful

Melanie Drake

My husband and I met with Brittany to go over some things and talk about options. She was very helpful through our questions and unique situation. Hands down the nicest bank employee we have ever dealt with. I felt like a human being in every conversation!

Jackie O'Donnell

This should not be called a branch here are no tellers

Steve Mclatchy

What kind of a bank doesn’t have any tellers or money(other than atm)

Sab Powers

I am always treated very well at this branch and no one bothers me about why I am standing in line rather than using the machine. I appreciate the respect the staff gives me as well as the great service.

Sarah

Had a great experience with Tyler at this branch! He took the time to understand my needs and answered all of my questions!

Nancy Michelle Welburn

Remember baby

Zimo Wang

Great service, make sure to make an appointment before you come if you don’t want to wait!

Hamad

Lovely friendly staff.

Yvette

Can't get through to speak to anyone. I wanted to confirm an appointment with a financial advisor but couldn't get through. Have left messages, no one returns my call. I am going elsewhere.

Joey “TimeBandit” Miller

Non stop problems

Adam Ryder

Went in on Oct 7 to open a new account. The plan was to switch everything over to a new bank. I gave them a photocopy of my identification and now on Nov 16th, I still haven't heard from them about a new account. I guess they have enough customers? Terrible, I would give 0 stars if that was an option.

toni m.

Wait times :(

Kevin Barceloux

(Translated) Beautiful cashiers (Original) Belles caissières

Jamil Fayaz

You don't get much help here allways booked

Eileen Burns

Now an Advice Centre

T T

This place has the worst customer service of any bank I have seen

Sean Thomson

Great service and good hours.

Marta Koszmider

Excellent new branch. First in Canada that has no tellers just financial advisors but you can still withdraw from ATM or drive-thru. Also huge comfortable lounge with phones computers and tvs for your convenience.

Christian Lugosi

Ignorant robotic less than human reps. With the level of service, I would suggest replacing all ‘human’ reps with robots. If the training is such at CIBC in general to reduce the human experience by reducing empathetic response patterns, the robots would do a much better job. Ultimately, I would suggest hiring reps with a higher eiq instead.

LEILA X

(Translated) Bad experience for a mortgage loan. We got a mortgage pre-approval a month ago.... The time has come to start funding. The director informs me that the banker is on leave, that there is no one in charge to resume these follow-ups... and that I had to wait for him to come back in a week... I informed him of the deadlines and my worries...but nothing to do, I had to wait for his return. To reassure myself, I made an appointment online with my banker at the branch. I even get an email confirmation... On the day of the appointment, I am informed that the banker is still not back (No one informed me before the trip)... finally the director puts me in contact with another banker... (This could have been done the week before). Given the additional delays and my bad experience, I decided to do business with another banker who took the trouble to listen to my needs and concerns and took care of me right away. So I went back to the branch to collect my documents...and the manager asked to speak to me. She does not invite me to her office and speaks to me in front of these 2 employees who are not involved in this story.... She explains herself constantly and that it is not the error of the Bank. When I try to give my opinion on this experience, she replies that I don't have to explain myself... So why does she want to have this discussion? I continue to listen to him and after 5 minutes I ask him these questions: Why was I not informed that my Banker was absent? Why has no one taken over? Why did she ask me to wait 1 week knowing that I had a tight deadline, when she could put me in touch with another banker? I received no response.... (Original) Mauvaise expérience pour un prêt hypothécaire. Nous avons obtenu une pré-approbation hypothécaire , il y a un mois.... Le moment venu pour débuter le financement. La directrice m'informe que le banquier est en congé, qu'il n'y a personne en charge pour reprendre ces suivis... et que je devais attendre qu'il revienne dans une semaine... je lui ai informé des délais et de mes inquiétudes...mais rien à faire, je devais attendre son retour. Pour me rassurer j'ai pris un rendez-vous en ligne avec mon banquier à la succursale. Je reçois même une confirmation par courriel... Au jour du rendez-vous, on m'informe que le banquier n'est toujours pas de retour ( Personne ne m'a informé avant le déplacement)... finalement la directrice me met en contact avec un autre banquier....( Ceci aurait pu être fait la semaine d'avant). Vu les délais supplémentaires et ma mauvaise expérience , j'ai décidé de faire affaire avec un autre banquier qui a pris la peine d'écouter mes besoins et soucis et m'a pris en charge tout de suite. Je suis donc repasser en succursale pour récupérer mes documents...et la directrice demande de me parler. Elle ne m'invite pas à son bureau et me parle devant ces 2 employés qui ne sont pas impliqué dans cette histoire.... Elle s'explique sans cesse et que ce n'est pas l'erreur de la Banque. Quand je tente de donner mon avis sur cette expérience, elle me répond que j'ai pas à m'expliquer...Alors pourquoi tenez-t-elle à avoir cette discussion? Je continue à l'écouter et au bout de 5 minutes je lui pose ces questions: Pourquoi je n'ai pas été informé que mon Banquier était absent? Pourquoi personne n'a pris sa relève? Pourquoi est-ce qu'elle m'a demande d'attendre 1 semaine tout en sachant que j'avais un délai serré, alors qu'elle pouvait me mettre en contact avec un autre banquier? J'ai reçu aucune réponse......

Anouk C

(Translated) Arrived to open an RESP, the employee was friendly, but did not have enough experience so the process was unfortunately long. (Original) Venue pour ouvrir un REEE, l'employée était sympathique, mais n'avait pas suffisamment d'expérience donc le processus a été long malheureusement.

Desai A

Came with my daughter to open her 1st bank account.ms Kitty help her explain different account and giving her best advised there is especially she treat her like adult .thank you

manik gurung

Excellent customer services and friendly environment

Simon Fauteux

(Translated) CIBC (Original) CIBC

Ryszard Kozik

Friendly people, good location

Eric Woudsma

Regular CIBC

D C

Absolutely the worst branch. I came to deposit a cheque. Was told unless it was a bank draft or a certified cheque there would be a hold. So I called the issuer and was told I could go to any TD bank branch and have it certified. I went to the TD near by. Had it certified and came back to CIBC. I was told by Layla or loyla that everything is cleared and good to go. So I left. But to my surprise the card was declined so I came back after failing to get anyone on the phone. Just to be told that yes indeed there was a hold and because there is no managers to sign off on it the hold will be in for 5 business days. If I wasn’t in such a hurry and if it wasn’t such an emergency I would have said ok. But circumstances being what they are I asked if there was anyway to get it released. I was told that if TD confirms that they certified it she can release the funds other wise nothing but because I needed some funds available she said she can do 2000 max 3000 because she wants to help me. I said ok at least do that and I will go to TD. I went to TD and was told that they don’t call or certify a already certified cheque. So I went back to CIBC. I was then told that no the hold will be on for 5 days and not even the 2/3000 will be available. I confronted the teller who told me nothing she could do as she doesn’t have the authority and that she asked but was told no. Basically too bad so sad your screwed. Last hope I went back to TD. explained the situation and wow they were so helpful and said they will do whatever they can to help me. Even if I wasn’t a TD customer. Such wonderful service. I called CIBC lucky enough got a hold of someone after 10 tries and got the fax number and I was promised that they will fax it right away. I double checked and asked if it was going to be now or now as in 5-10 mins from now. I was told now as in right away. I waited for 5 mins at TD and still no fax. So I came back to CIBC and while waiting in line guy named jason feng said he will find out what happened and asked me to sit down in lobby. I waited another 5 mins nothing so I went back to him and he told me she was busy eating but he will find out. Another 5 mins she wonders out to tell me she’s going to fax it now. My complaint is this. If you knew that a customer needed the funds available right away and went to such lengths to get it certified and come back. And you knew hat because manager wasn’t in that the funds would be on hold till they came back shouldn’t you tell the customer that instead of letting them leave believing that everything was done and clear? And take responsibility for your actions? Such a horrible teller and such horrible customer service. It’s sad when another bank, your competitor is nicer and more willing to help then your own bank. A bank where you’ve been banking with them for years.

Katy Afshar

These five stars all go to Shabnam Kassaian (Shana) as I have not been to the branch yet , but since Covid situation took place I chose this great soul as my financial advisor. In a nutshell she goes above and beyond to take care of your needs and to serve your best interests. She is always available whenever you need her support , her advice or any business with your account. She is fluent in both English and Persian, so knowledgeable in her field , really diligent in whatever she is doing and at the same time very friendly and compassionate. I was so lucky to have transferred my account to her and so happy to have known this amazing person. I cannot thank her enough for all her effort in taking care of my and my husband's financial needs and would like to ask CIBC decision makers and top managers to award her with professional promotions she rightfully deserves for the quality services she provides for her clients.

the best minecrft gamer

They are really careless

Vicki k Gibson

Excellent service at this bank, which is the norm I find with all CIBC branches I have used, and that is a few! Thank you to the staff for all your hard work and supplying all information needed when ever I have needed it fast!

CJ Lein

I had a very terrible experiance with this bank. But Lisa and her crew worked hard to correct the problem. They have earned my trust back. Madison is awesome to deal with. She is a younger worker and can relate to the younger crowd. This branch has a more open concept with is pretty decent. If you are under 45. If you are over 45 you may dislike it.

Julien Lbc

More like a few ATMs than a branch, their new "digital" model sucks.

Salah Eddine El kasbaoui

(Translated) They do not matter to customers (Original) Ils ne donnent aucune importance aux clients

Rick Austin

I have not stopped working, I still pay my mortgage, your bank makes millions profit quarterly. I have to take a days holidays just to go to the bank, because you have cut your hours. Funny that the liqueur store will open today Saturday at 9:00 a.m. but your closed. Your leadership should be ashamed.

Behzad Sh

very smart and fast service Thanks Mr. Dan Yoo

Maxim Zakurdaev

One of the best banking services I received in the last few years! All the staff is courteous and polite. They took time to discuss my needs and review available products. Besides that I was offered a coffee and a comfortable couch to sit on after my appointment, so I can do my personal emails and online errands. All other customers who were there were also treated with the same level of courtesy. I am not sure why they had low rating reviews in the past, but the branch now definitely made great improvements. Highly recommend this branch to anyone using CIBC!

Heather Allen

This dedicated and forward thinking team has helped me with a variety of business banking needs. I am happy they are my side-kicks.

James Lan

Good service, short waiting line

Mostafa Mawass

This branch is useless. No one can help you except by an appointment. Too much land space used uneffeciently by cibc. Too bad they could have done too much business here.

Hazard Lee

24Hrs ATM service

KAMAL KANG

love this branch!

Adam Cheyne

Their new digital banking model has been disastrous. I understand why they're doing it, but the staff are overworked and there is never adequate coverage. Twice I have booked an appointment and still had to wait ten or fifteen minutes because my banker was the ONLY one helping people and had a lineup. The days of full-service tellers may be numbered, but the way they are doing it makes no sense. If you have to send people to a different branch to do things, it may be time to rethink things.

Daniel Milej

I do not know why this location even exists. It used to be a nice place where you can deal with all matters. Right now there is no reason to go there. There is nothing that you can do more than through your online banking. Waste of time…

Asghar Ghorbanpour

This a very nice branch. I loved their "on the move" station from which you can sign into your account through the lab tops and smart phones provided. They also provide free wifi.

Jaymie Marks-Duffus

I would rate this branch at a lower rating if it were possible. The financial advisor I dealt with was not knowledgeable at all and very unhelpful. She was unable to answer my questions and when I asked her to speak to the branch manager on the phone (who seemed much more knowledgeable and did answer my questions when I was in the branch) she told me "no" and that she was "busy" but did not say she could phone me back or any solutions. When I began asking her questions it was quite clear she was trying to cover her tracks so that I did not escalate over her head on more than one occasion. Highly recommend finding a different branch!!

La heewon

If you want your problems get solved, please find another branch or even bank where there is at least one person who's willing to help you. No one welcomes you here.

Tibin Thomas

Had received excellent service at the branch when I had a problem with my account.

Che Lu

This will be the best CIBC branch in town even I live far away, just because Xiaomin is here. I had an one hour meeting with her this Monday and I was so impressed by her profession and kindness. Totally amazing.

Muhammed Jamal

The guy named Brad is insanely good. Helped me a lot with my cheque and saved me. Not to mention his positive attitude considering it was 5pm on a Friday, when most people are kinda kranky. He’s the best! God bless him

Ayandroid

Excellent customer service at this location, especially from Fred. From attentively listening to your concerns and goals, to downright problem solving. Very happy my brother recommend this branch.

Olubukola Gbenga-Faremi

Uche was most helpful, my trip was short and successful.

Chili Thai TakeOut

Not quite sure why this place have such a low rating. Since day one this CIBC have done nothing but amazing service. From answering any questions, to help out with any issues I may have. They went above and beyond when I was struggling to open a business Without theirs guidance my dream would have never happened. I can write an essay of how much I appropriate the help they have given me but I’m sure they already know. Thank you ????

Danica Olson

Every person who works here is always so wonderful and accommodating. Flora went above and beyond for me today in taking the time to make sure I was taken care of. I'm honestly blown away by their customer service. There is a CIBC across from my work that is closer but I will now take extra time to come to this location with how incredible they all are.

Gerald

It used to be a great bank when they were bank tellers now the bank tellers are gone , it’s not a good change.

Lavose PM

Just so everyone knows, this location no longer breaks anything down into change because they don't carry coins on hand anymore. What a preposterous notion that a bank doesn't carry money.

Himali Tadwalkar

DO NOT RELY ON THIS BANK. I ordered a bank draft and was told that they ran out of physical slips. No advance warning, no estimated date when they will come in stock. There are 5 big banks in Canada - competition is fierce.

soheil shojaei

I went to this branch for openning my bank account. There was very nice and friendly place. Staffs were very nice and I got my jobs done with Jacob who was very friendly and helpful. He answered my all questions

Manda Van Doeselaar

Staff always cheerful and helpful this branch and Mc Phillips are my favourite to go to.

Amirhossein Dehnadi

If you cannot give your regular service on Sunday , keep your branch closed! I was in the branch today ! One of the tellers was busy and the rest didn’t even look at me! I Left the branch after 10 mins without receiving any service !!

Alex

Very confused as to why have a physical bank when they can’t even give you rolls of loonies, or any change for that matter. Inside is dingy and looks like they stopped doing a renovation literally half way through.

Mahta

Update : although the recent changes in the branch structure is not convenient at all but one of the crew here "Mrs Laleh" , is the life saver here, she helped me a lot and she tried to help me with all my banking needs, I give 5 star to this branch ( instead of 1) just for having this one friendly helping person there ----------------------------------- The worst kind of customer service specially recently after the re modeling the branch, the gentleman in reception tries so hard to not allowing you to visit any staff while he cannot help you as well I have one day to provide a statement for my mortgage and he insists to force me to try an approach which may cause me to come back here for the same thing

Samantha B

Never answer their general phone line

Vincent

Good location and services. ???????? Branch at New Westminster station.

Sina Amini Niaki

Terrible service, not only this branch! The whole CIBC bank is the worst!

Nam Nhi Nguyen

I open my first account here and had very great experience.

Francis Guay

(Translated) Good service and soon renovated (Original) Bon service et bientot renové

What is up World

There should be someone paid to answer the phone at the branch location.

Claire Chen

As a new comer to Canada, I had a great experience opening accounts here. The staff were professional and friendly. Highly recommend!

Zbojar

Like any other bank

Anita Van Rootselaar @ RE/MAX - Guelph Area Living

I really appreciated the courteous help from the front desk here. I came to pick up a draft being sent from an out of town branch. It hadn't arrived yet, so they took my name and number and promised to call when it arrived. Saved me from having to check back in again. Smart service!

Meghan Boulanger

Convenient location but as a CIBC customer I’m not happy with the changes. A bank that doesn’t carry money? I’m not sure why they even have staff, it’s just a glorified ATM - not a bank.

Nadia T

Easily the worst branch in all of Scarborough. It is always filthy and the people who work there are always beyond rude. If this wasn't my home branch and if it wasn't so close to my home I would never come here.

Brandon Cause

They got rid of all the tellers and made this a useless branch thats only good for ATM use. Unreal. They used to have great customer service and teller staff and were fast and everything. Now I have to drive another 20 minutes almost to find a location with actual tellers. UNREAL.

Buck Lawson

Central location on main public transportation route

Nigmea

I never had a issue with this cibc (my home branch) the staff has been great. I've been with them for a year.

M C

Does anybody work at this branch? Been trying to call during business hours and no one is answering. I can confirm the turnover rate from Vicki Lee's review! On the 3rd person dealing with the funds for my rebuild! Crazy! Luckily no real issues yet, funds being delivered in time to the builder, lets hope it stays that way. Hopefully with this rebuild soon! Be done with CIBC.

Simon Gomez

this location has a drive thru and is wheelchair accessable

Umer Siddiqui

This branch is disgusting.... They don't even clean their entrance, filthy out look, I will never walk in to any CIBC after this. Shame on you CIBC, it shows what kind of quality of service you will provide.

John “MKUltra”

They'll set you up for things you don't qualify for because it earns them brownie points for selling you something. This bank is now basically a lounge with some ATMs. Any actual banking has to be done at the other location. Their ATMs also still only give $20s and $50s. Thinking of switch to TD since they're just as close, actually a bank, and their machines have $10s and $5s.

Sarah Mclaughlin

They are not a branch there is noooooo tellers just atms!

Shane McConnell

Was unable to do a normal task and said i should go to another cibc instead of trying to fix the problem

Mohammed Alhamoud

Quiet and nice staff

O. T

Not sure why they have a branch here at this location. waste of space. so in north van, there is only one regular banking branch which is closed temporarily. you have to drive to west van or to van.

Rachel Da Silva

(Translated) Whenever I try to reach someone on the phone I NEVER get there it's hell! I (Original) A chaque fois que j’essaye de joindre quelqu’un au telephone je n’y arrives JAMAIS c’est l’enfer! Je

Edward Zhou

A weird bank layout. Came here for a bank draft and I had to wait a long time (15+ min) because the only person working was busy with another customer. I guess it's okay if you just want to do basic atm functions. But the location is soooo big, what a waste of a location.

AC Atienza

I've had the misfortune of coming here a few times to accompany friends on errands. I had no idea bank staff could be so unprofessional, they were sour and incompetent each time I went even with different people. I usually don't mind when people are unfriendly if they're also competent, but I'm not sure about these folk. Maybe 90% of the staff are great and we just keep running into the worst 3 or so men in the building, but it doesn't feel great regardless. One of my friends is cancelling their account and swapping to Tangerine after a few years of awkward and hostile banking experiences, the other is going to TD since it's right in the same plaza anyway. Beautiful building though!

Michael Dawson

The worst service I ever had. The enployes and manager have no idea of what they are their for and wasted two days of my time!! If I could have given them no stars I would have!!

Esteban Naranjo

This branch is so old and dilapidated. It’s in desperate need of a face lift. The employees have low morale too, so the service is not the best... May I suggest investing in a much needed renovation??? It would bring you much more business and clients would be happier...

Ravenater

Horrible experience. I am the executor of a will and went to the bank to deal with the person's account. The woman at the front was very rude. Took a copy of the death certificate and said that someone would call me to book an appointment because for some reason (laziness or incompetency is my guess) she couldn't book it while I was there. No one ever called me back.

Chenze Lin

Excellent service, friendly people!

Cameron Barry

Went to branch at 450 doors to branch are locked? I thought it was open till 5 is pre closing common practice?

DL Lavin

Very help staff- caring, professional and efficient.

Mircea Vutcovici

I just open the account a few months ago and I had 4 errors on their side that required me to go to the branch each time. Add to this their superior attitude. Just don't go there if you can avoid. Use the ATM, but do not depend on the people on this branch. Update 1: I went on the branch a few days ago and it was way better. I hope the service will improve. Update 2: I closed my account. The reasons for closing was that I had to pay a $4.95 fee even if I was having 3k in my checking account. You need to have a salary coming too. The other reason was that I schedule a payment from the wrong account and I was slapped with a $45 fee. Even if I closed my accounts the internet authentication was still working. And with accounts closed, the history is deleted. Looking back, what I appreciated was the web interface, the fact that your debit card can be used for Visa payments (internet payments, or places where only Visa is accepted, but it is not a loan, it is from your checking account). I also liked the phone support. In the process of closing my account I lost another $4.95. But I was happy to cut the loses. Another thing that I apreciate is that people on the branch are getting better, but for my personal experience I feel it is not enough to add a star to this review. Update: I just received a debit replacement card even if my account is closed. I am concerned about this from security point of view. What other mistakes are behind this? Should we wait for a data leak?

Nathan Chen-Mack

Since their recent renovations, it seems it has become more automated and decreased simple services. I used to come here to get rolls of loonies for laundry change but they no longer carry change on hand. Another time I went in to deposit some bonds and they didn't have the ability to "handle cheques in person" as I was told. Essentially, it looks a lot nicer after the renos but they have lost simple functionalities that I previously used. I wonder what the benefits of these renos are?

Alain Chartier

(Translated) Completely useless branch; should be closed, it is impossible to do anything about it. (Original) Succursale complètement inutile; devrait être fermée, il est impossible d'y faire quoi que ce soit.

Zhiqing Xiao

Wonderful experience.

mitchel brazeau

Assenia the teller was extremely rude and unprofessional! She should be fired. I'm closing all of my accounts with CIBC.

Gord A. Robinson

Now it is investments or cash at ATM. Very friendly staff

Sydney Thatcher

It's no longer a "Branch". Can't get cash except at ATM. Pointless really. What is CIBC doing with all the money it is making from us? Not servicing us, that is for sure!

Bob Sutherland

Newer ATMs that don't need the deposit envelope, and one that dispenses US dollars is handy for trips

Brett

So glad I switched banks. Never will I ever go back to banking with CIBC. This is, as many have said, just a glorified ATM with useless employees that serve next to no purpose. One time I waited forever to ask a question when there were lots of employees just sitting in their office.

Evan Brace

GOT ROBBED HERE

Noodle Nation

New, quick and good service

Samantha Joy

There is always an issue with this branch. The staff here is not helpful at all. I sat down and talked with an advisor about a line of credit and a loan, she took all my information (t4s, identification, everything) and then she NEVER got back to us!! I called her for weeks with no response!! It was an awful experience. Now they have renovated the branch and you can no longer go and talk to an actual person, everything is done through the ATM machine. I asked the guy standing there if he could give me a roll of loonies and a roll of quarters, and he said he couldn’t help me because the machine was broken. Machine?? Just pull it out of a drawer like you used to! Useless branch, useless bank, I will be switching ASAP.

Callum Davison (Stunt)

Everyone I come to this branch the "tellers" stand over your shoulder, asking if you need help, while you try and use the ATM. Hello, piss off. If I need help I can walk 10 feet and all you for some.

Cristian Bodnari

This is a glorified ATM. You can’t deposit or get coins and they have limited services. Don’t call it a bank branch and make me drive there and not provide proper banking services. It is an ATM!

Natasha Mollis

Great staff lines move quickly and if you need a drink they even have a water jug.

Kortney Waschuk

One of their representatives was extremely aggressive with me over the phone when forcing me to book an appointment with an advisor. When I told her I didn't have my schedule to look at (as I was driving at the time) and wasn't able to write it down, she told me she would courtesy call me the day before the appointment (that I reluctantly had to book because she did not take no for an answer). I didn't get the call, then the day after the scheduled appointment (that I didn't even want) she called...letting me know I missed the appointment the previous day. When I asked to speak to a manager about the issue, she hung up on me. Horrible customer service. I don't recommend banking at this location.

Fred Liu

A regular CIBC branch.

BornSvg Videogames

The branch staff are always reliable within 15 minutes of entering, if not immediately. They're a little less fast paced than more busy branches and thus are more concentrated with their work. They're very versatile with many odd situations. This branch doesn't do coins with deposit but might be able to do orders for coins. The atm are actually open longer than the listed hours, being open most notably until 11 in the night most everyday, except around Friday when I think its open until 2 for the atm. To be safe, just go before 11pm and enjoy the quietness and safety of being near a busy roadway.

Jalessa Maglio

TERRIBLE EXPERIENCE! My cheques were ordered incorrectly and it took four orders and numerous phone calls to finally receive them. I was also given e-deposit slips with the wrong information. Essentially one appointment at this branch resulted in a 3 week headache. Do not go here!

Super Sonic

Had scheduled an appointment to open my CIBC Student account. My first visit was terrible. They improperly handled my account activation which lead to a block. Had to revisit a different branch to get everything sorted. My second visit was for collection of Credit Card. The old lady was very helpful and really assisted me throughout the process. If you’re visiting this branch make sure to get assisted by someone experienced.

Dilul Hameed

Located inside a plaza with limited parking

John Girgis

Called to make wire transfer 10 minutes before they close and Dave if he was then they said goal do it online I arrive to the branch two minutes before they close and they refused lotta service very bad and disappointing

Magdy Beahay

This bank stole my money Get Tons of promises to get it back and in the end, they are lazy to look for it?? Not recommended at all. I surprise this bank located at Canada??

Glance Videos

I miss teller services at this branch but staff are super friendly here and they come out to help if anyone is having issues or have any question. Charith Mettananda (FSR) was very supportive here today. Love coming back to this branch.

AJ Cordeiro

Your standard CIBC branch with regular banking services. Only one ATM available.

Andrea Sujer

EXCELLENT CUSTOMER SERVICE! Especially from Kapil, one of the Senior Financial Services Representatives. Anything I need help with or any issues I have he is there to help! The CIBC customer service at this location has made my banking/financial life easier and stress-free.

ludovic almanzar

Visited twice and never going back to this branch lack of customer support 1st visit teller didn't want to deposit my check into my account prompted me to the atm, I needed a phone to make a phonecall was told phones were for banking services only. Second visit teller tells me there will be a hold on my check so I politely told her nevermind and she prompted to offer me credit report to reduce amount on hold of check, I'm very furious if it weren't for paying my bills I'd close this account right now

Rukham Ijaz

Very helpful and friendly staff. They always help you far and beyond. Convenient location.

Farzam Kharvari

I switched from RBC to CIBC just because of the supportive staff here. Jacob specially helped me a lot with my account and setting up what I needed for everyday banking. I highly recommend this branch!

M!RA M

So branch is open till 7, but tellers only work till 5?? And the lady looks at me like i am the cazy one !

This Guy

Showed up at 9:30am (the time they're supposed to open) and it's now 9:40am and they're still not open.

Samira Arabani

I had a good experience in this branch especially with the employee who was working in middle counter , he was so kind and friendly and helped me to fixed my problems

Zero XEighty

Went there to open a checking account, suggested me to also open a savings account. I accepted just for the sake of it. I was left alone for 15 minutes with full access to their computer ( the clerk did not even bother locking it) while the clerk went to get me a debit card and most likely gossip with another employee since it shouldn't take more than 5 minutes to do this. After leaving , i got e-mails from CIBC telling me that my Checking account was not open and i needed to take an appointment to open it. I went online and i saw they only opened my savings account. It scares me with how CIBC tells us our money and personal information is safe when experiencing this situation. And the incompetence from the clerk to not be able to open a savings and a checking account at the same time frustrated me. I had to take another appointment to another branch, the one at Daniel-Johnson blvd in order to finish opening my checking account, since i was told i needed to take an appointment and this branch was booked for the next month. I showed up to my appointment at the Daniel-Johnson branch 5 minutes early. I was expecting the clerk was ready to great me, but they were not. They showed up at the exact time of the appointment and said hi to me and went to their cubicle and was getting ready for our appointment. It took them 10 minutes to get ready. I opened up the checking account and asked them their rates and what are their rates for lines of credits for students. They told me i needed a specific income, that i already made this year and they vary per customers. I asked them what range do they vary from, they told me they can do a simulation to have an idea of what my rate would be. The clerk was not able to make a simulation that took about 20 minutes. I said i just wanted to know the variations and they ended up telling me. After the simulation,t he clerk at the Daniel-Johnson branch told me i was pre-approved for overdraft protection and i should get overdraft protection especially because i do most of my business with RBC. I asked why they said especially because i do most of my business with RBC. They ignored my question. I did not bother pushing more as i did not want to waste more time. I asked the advantages would i get if moved my business from RBC to CIBC and told me their rates are better and i compared to the rates of RBC and CIBC and they are higher. I told the clerk CIBC's rates are higher then what i have currently with RBC. The clerk told me they don't want my business anymore. I guess that CIBC won't have my business. Since they told me that they don't want my business, believe they can call me by my first name like if we're high school friends instead of being professional when meeting for the first time ,they do not value my time and they don't even care about my privacy.

Dee N

Convenient location. Love that they have a drive through banking thing.

Fayiz Abidi

Yeah, what's with the bad reviews? LOL .. I've seen alot of happy customers in and out of here in just a few minutes and I go here more than usual. You'd have to be immensely impatient if you can't wait like 5-7 mins in line and even then you get great service and these guys know their stuff. You can have your opinions about them but they do their job well, their staff changes once in an long while but their service is amazingly consistent over the years. 5 Stars.

Yahoo Online

This location has changed the banking style. No Big Line ups, no queues. This is the banking that we need in future. Who cares for the coins in this 21st century. You can get them from any store/other banks or other branches of CIBC. What you need is quick and effective response that machines can give you better than who created them.

Kelly J

Love the service that was provided at this location!

Dale Beblow

Handy location for banking in their drive through"

Cruz Atwood

Stupidest bank ever it says branch on google then I race there to cash my cheque 10 minutes befor they close expecting there to be a teller so that my money doesn't get held and the bank has no tellers!?!?!?! Maby this should be mentioned in the details ffs

Mike _

friendly staffs

Rej Gin

(Translated) there are wickets ..... ET. NO CASHIER! ???????? (Original) il y a des guichets..... ET. AUCUNE CAISSIÈRE! ????????

Ananda Kai

No teller services. When you tried to book an appointment online, it said “no availability, the branch is fully booked”…

Wayne

Agree that might as well close this down and open atm in a store somewhere else. Totally useless as a bank. Left messages twice and no one could bother to call back so I could open a tfsa.

kyle george

I'm a new client to CIBC and I'm not happy, I was misled on a few things and now I made a transaction before the holidays and now I have to wait till the bank opens until this issue was dealt with, just tell me the truth and not say anything to get a new client ????

Jason Deveny

21 years a cibc client never had anything but great experience. Moved to North Vancouver and started dealing with these people and it has been a nightmare. A cheque written to me bounces and they have frozen my account like I’m some sort of international criminal. Nobody can un freeze my account but the branch itself and I’m at work with no access to my funds to get my vehicle towed. At least pick up the phone and help me sort this out. You would think They pay me fees to hold their money. RESPECT

Alex

Adrian very nice and easy going person. He opened for me an account fast and explain everything I need in very clear mananer. I would definitely recommend this branch if you need an account and Andrian in particular.

James Neville

Very welcoming and helpful staff.

Jeff Wilcox

Horrible bank, always a huge line and no one helps customers.

vicki Lee

This branch sucks! No one is EVER working and the line ups get ridiculous. I've never been to a branch that was so ill equipped. Even there FSRs don't know how do to the majority of banking transactions to help with the line ups. There turn over rate is so high, that branch tellers are constantly new, and don't know how to process simple transactions. The phone is also NEVER answered. Do not recommend for anyone needing proper banking help/advice.

C D

excellent service ...not typical of A Chartered Bank. Wonderful.

J T

Garbage bank.

Kevin H

Aweful, Corrupt bank.

rickghouse

I love it. Not only is it a very handy location when I'm downtown, but the ATM machines will dispense $2,000.00 per withdrawal. The ATM near my home has a maximum of $800.00.

Kourosh Rezaei

Couldn't get worst than this

Amarjit Heer

Great location and friendly staff and nice layout. No tellers at this location but was able to everything I wanted.

Suraj Singh

Was skeptical of visiting this branch after reading all the negative reviews here but I had a great experience.

Muhammad Asif

Good service but some time busy and very good staff

4real1492

Nice stuffs

Shagufta Sadique

My experience with this branch almost made me quit CIBC. This location's customer service is terrible. Most of the time the teller desks are closed and aren't helpful when they're open when you need help with your banking needs. The teller machines are just as bad. I've lost money because of the teller machines twice, when I deposited cash to my account using the teller machines, and you know what the customer service reps pretty much told me when I complained: 'oh well, you used the machine so we can't help you'. I wanted to move all of my accounts to a different bank after this branch lost my money. I had to get the issue addressed and resolved through CIBC's telephone banking. The only reason why I give this branch two stars is because it wasn't always a bad branch, customer service has just gone downhill over the past few years, and I don't think staff care enough to make improvements.

Michael-john Brown

I would give them a zero star if i can i dont support any bank that kicks out a old woman waiting for a bus in the winter time

Will H

What a nice branch! I was positively surprised, it was specious and welcoming with friendly staff

Alex Z

The man who works at the front desk is overconfident and has little knowledge. He gave me wrong documents even though I explained him my situation multiple time. Had to go to another branch next day, after my documents got rejected by the asking authority.

Vanessa Driveness

By far the worst branch I've ever been to in all of Canada. Sloooowww, rude, very very condescending

V Mah

1 to 2 tellers on during peak times is not enough. There is always a wait time. It is very frustrating.

Shuang Jiao

Nice polite staff!

Samuel Morton

The hours are tight and their after hours machine is sometimes broken, but the people who work at this branch are very professional and very helpful. Great spot to get our quarters for laundry!

ylaiza mae macalino

Fast service and friendly environment

Crystal Huang

No tellers and staff here are not very knowledgable.

Andrea Wang

AWEFUL! You stood there waiting for 20 minutes just to be told by a long face lady that they don't keep cash in this branch, which could've been said 10 minutes ago when you asked about it.

Ali

Huge location with no tills 3 staff chatting and just giving directions on how to deposit cash getting paid for nothing with all the fees that we are paying to CIBC Who came up with this idea? Of having a huge location with limited service where is the logic?

C S

This is not the only branch of CIBC that's been taken over by Iranians. The Lonsdale one has as well. They're very arrogant and rude, jabbering away in Arabic. All the attention is given to other Iranians while everyone else is ignored and treated like dirt.

Abbas rahal

(Translated) As problems with this branch, I do not recommend it to anyone. (Original) Que des problèmes avec cette succursale, je ne la recommande à personne.

Zhi Li

Why there is no negativity star?? Extremely bad customer service! The manager there never knows how to make a smile, there is a teller who is an India woman, her attitude is awful, no patience at all! Bad banking experience!! I have been a CIBC customer for almost 15 years, and this is the worst branch I have ever seen!!!

Anna Kraft

I normally never write reviews for services or stores, but the customer service here was amazing today. I came in to fix an issue with my debit card and the staff quickly gave me a phone number to call and offered for me to sit and call on one of their couches so they can help if need be. The issue was resolved in under five minutes! So pleased with my experience- keep doing what you're doing.

Annette malan

Ogem at west side CIBC is the best person ever for being helpful, friendly and efficient and a credit to your bank.

Laylah Stewart

Machine teller is awesome and there's a human to help you if needed

Alen Karahasanovic

(Translated) Worst bank to do business. (Original) Pire banque a faire affaire.

Nova Alam

We met a financial advisor yesterday morning for opening some accounts and he was really unprofessional. What was supposed to be a short 15 mins meeting ended up taking longer and made us almost late for work, this was quite disappointing. The advisor opened the wrong account for us, and couldn't work around a printer issue. He kept fumbling around saying he has to use a different printer but never did and just kept retrying with his own printer. Rather than him being proactive about the situation, we ended up having to come back again in the evening just for us to sign the papers he could've printed from another printer. It was inconvenient for us as we all had to go to work and then drive back just to sign. Only reason why this isn't 1 star is because another staff member at the branch named Dan helped him close the account he created by mistake and took care of us with dealing the paper signing. It is unfortunate that Daniel couldn't be our advisor as it would of saved us this headache. Don't go to the person named Chow for future reference with regards to opening any type of account.

Matty Noel

(Translated) Good. (Original) Bien.

Alex Trigger

CIBC as a bank gets 2-star from me. Ok services and decent online banking. Staff is usually terrible though - they can't help with anything that a machine wouldn't reliably be able to do. Not that they are not willing - just ignorant, lacking knowledge, experience, access... you name it. And they never get back to you (as it was mentioned many times here). They have also messed up my TFSA and the only person with enough brains to actually look into it (after weeks of me just trying my luck with other employees and getting nowhere) was Grayson Noakes, who works at this branch. He is the reason there's an additional star in this review. Too bad employees like him are very scarce in CIBC...

Amirah Akbar

I used to like this bank because It was so close to my home and was able to walk and to all my banking. But now its a cash and ATM only, so I have to go all the way to Scott road location....It gets kind of annoying having to drive.

Adam Truman

reduced customer support services

Adam zapple

Attended there with my partner to enquire about a joint account. My partner currently banks at TD and I have banked at CIBC for years. Went into the TD and the staff were extremely friendly and helpful. Went into this CIBC and asked some questions. Was told to go online to look at there services and given no advice. When I stated that was fine, we will go back to TD, the woman literally laughed at us as we left. I have banked with CIBC for 15 years and was trying very hard to bring my partner over. Because of this incident I will be closing my accounts with CIBC and will be going to TD.

Dave Newton

We needed change for a float for a fundraiser. Withdrew cash from our CIBC account and then was told they don't give change go to 8th St Branch. What's this??

Bryan Lui

Shout out to one of the financial services representative, Luv Gokhru, he guide me though the best way to satisfy my Financial needs, which save me some money on the transaction fees. He actually give you a recommendation to solve your problem, not just send you away with “can’t help” attitude ( I have experienced before in other bank). I would strongly recommend him if you visit this beach!

Bryan Fisher

I went to pay my car payment with debit from Scotiabank as the only thing mentioned is (cash at atm only) but they wouldn't accept that. I was treated rudely by the person I talked to at the front and stood around for awhile before anyone even approached me.

Mr. Volgoroth

Useless. A glorified ATM location. Such a large building without the benefit of normal teller services.

Tiera Bonish

Manager was openly rude to the employees. As a customer I should never have seen that.

Cheri Sparling

Very good location...super personnel..ATMs seldom backed up

Bhrugu Shah

One teller on Friday ...! Sucks . Waited for teller for 25 min and finally when my turn came she didn't even bothered to greet ..!

Jagjeet Singh

The customer service at this bank have become bad over time. I have been banking with this branch for more than 2 years. But today’s experience was not good. I asked for a colored bank profile and they reacted as if i have asked for a piece of gold. The cashier(Adrene) said i do not have authority to print it in colour and said that it cost money to print in colour. I replied that I will pay for that and I asked her to ask Grayson(Advisor) to give you authorization to print in colour. And she took grayson to the print area (away from the counter) and then came back and said he have some important work to do. Well I wasn’t asking for hours it was just to print a piece of paper. Secondly, its a request to the manager that please re train the cashier to print the bank profile because the cashier printed the black and white copy on A4 sheet and then tear some of the part of the paper because she didn’t knew how to print it properly. I actually needed the whole paper. I just cannot submit half a paper to the immigration can i?

Valentina

Not sure how much more staff people would want for a small branch, I just moved here from downtown Toronto, and in Toronto you wait a LONG time with many people in front of you.....and maybe 4 staff at most! I don't think I have ever had more than 4 people in front of me at this branch- service is very good :-)

Jerry Liu

Teller was rude and impatient treating a long term customer like dirt. Asked for a simple document was told she cannot give me. Instead gave me a handwritten piece of paper that did not even work. All this branch is good for is their ATM.

Agata

difficulty communicating about my missing card as no one was able to give me a proper answer...overall not the best of experiences, hopefully things can get better.

Abe Wolf

Terrible to reach them they don’t answer their calls, you get special luck if you get a answer

Monike Mo

(Translated) Whew ... Never received such bad service at CIBC. The guy at the reception is taken for ... In any case, first visit and last visit. I like to go 3 km longer and go to St-Martin. (Original) Ouf... Jamais reçu un aussi mauvais service chez CIBC. Le type à l'accueil se prend pour... En tout cas, première visite et dernière visite. J'aime mieux faire 3 km de plus et me rendre sur St-Martin.

Bradley Nicholson

Cant even deposit my paycheck without holding it for a week due to no teller working. This is highly disrciminatory to those whose credit isnt the best!

Amir Mazinani

Very awful design. They only have one person to help you and the rest of the people are sales people who trying to sell you life insurances. Just care about making money no customer service

RJ J

Trying to modernize, I get it, but at 10am on a Tuesday it would be nice not to wait so long to be helped because you have one counter person. She was very helpful and polite but she can only handle so much at a time.

Lance Tang

When clients do banking lunch time, the staff do too.

john hanna

Awesome Team looking always to give the best advice to each client

Ross

Clean location, pretty much just an indoor ATM, appointment only services otherwise.

Anony Mous

Not the best service. I feel the staff lacks a bit of experience and i don't feel that when there is an issue that they take control. They ask to call their 1-800 number. I would think that the branch would do that work since it started at the branch. Considering going to another branch since it's not the first time i had some issues

Brian Guidolin

Was given a mortgage rate of 2.99% instead of 2.49% that was given to us a month earlier. I wanted to sign the papers with the lower rate but was told not to hurry and now I have a higher rate. They did not hold themselves accountable. Should have signed with mcap and saved myself money and the hassle.

Lue

terrible customer service, worst

Dani Voorhees

Used to be a half decent branch to go to until they decided to gut it out and decrease their services for some unknown reason?

Leo Emam

This goes so much beyond so much more than lies you allowing someone to loosely have my password sent to there phone and steal from me and then after reporting it you allowed it to happen again or You freezing my account during my first Christmas with my family in 7 years on an error that your advisor said only 2 days for the other customers who had been hit by the glitch to have there’s fixed and it took almost a month for me screwing up my income because I could not pay for my advertisement but saying you would have a supervisor call me to speak about compensation for loss of wages that never did and how poorly I was treated by your assistant branch manager Corrine Harmansjah who kept saying she could not do anything but that the lady from head office repeatedly sent instructions on how to fix it and it she was the only one able from the home branch I had to show up to the branch about 6 times after she had apparently fixed it had to go in again where I was spoken to disrespectful and had her grab my hand and card ripping it out of my hands assistant branch manager bravo cibc . But now a supervisor when I explain everything I’ve been through and I ask her why they never compensated me for around $5000 in losses or take responsibility and they threaten to send an account to collections that they had said was going to be converted into monthly payments instead they wanted all of it and I ask what do I need to do just end things and she’s says and I quote “you need to do what you need to do” after I confirm that she told me I needed to kill myself I hang up and oh no it gets better to have 5 police vehicles with officers banging at my door that quickly understood that everything was fine and left tell me to kill myself than tip the cops off where they would find a body eh thanks, Romina Ali another management experience I could’ve lived without literally.I almost forgot when my student banking ended and you guys stole 800 or more by switching me to am extremely unsuitable and expensive account type without my knowledge until I caught on. I think people should know where their hard earned money is safe and where it isn't don't you?

Karen Manson

Not the place to go if in a rush . Waited in line and had a clerk take even longer to do a deposit. Displeased!

Cookie T

Waste of space and time. An entire branch with no tellers working there, just a bunch of iPads and an ATM. Really regretting switching to CIBC from TD...this is a completely useless building.

Yasaman Javadi

Friendly manner and good services

Af Dee

Good service and staff Socially after renewed the branch

Sarah Johnson

Booked an appointment to discuss investing and the representative was extremely helpful.

Colin Imrie

Terrible communication, misleading and unhelpful. Went to them for a mortgage and with a 30 day conditional contract I believe they forgot to send an appraiser out. Was also lead to believe the appraisal would consider elements of the property which did not end up being true. Thank you for wasting 3 weeks of my time, the sellers time and money wasted on inspections.

ryan reed

This is the most useless branch of one of the worst banks.

Stef Jos

You have the right to cash your Government of Canada cheque at any bank for free, even if you’re not a customer. Is the law for evwry one not only poor and disabled. Yet I was refused and escorted out. Despicable trying to make money off ppl who live on bare minimum check to check

Vladimir Guiteau

Exellent service!

Jonathan Rouleau

No tellers. Kinda pointless to have a branch that can't do anything more than you can do online

Ibra Diop

(Translated) It's a good bank (Original) C est une bonne banque

Douglas Miller

Great! They go the extra mile for you. Manager super helpful!

sara p

Horrible customer service. The women behind the counter are more concerned with gossiping and talking amongst themselves than opening their doors to let customers in. They continue to ignore customers while taking about their weekend, completely unprofessional. Seems it's a common theme with cibc.

Karen Lindo

Great customer service at this location. I look forward to banking in branch and never wait too long for a teller.

Edward Averill

20 minutes before closing all desks closed. Bank seems empty. Waited 10 minutes before someone came out to open a desk. Very poor customer service. Update: Had horrible interaction with teller Lulu and switched banks. Now getting a better deal down the road

Mary Parkinson

Walked in the other day and the gentleman that approached me immediately was unprofessional and condescending. To be even mildly mocked when dealing with financial matters in a state of emergency (from a very polite and direct customer), is ridiculous. Glad it isn't my branch, as I won't ever need to step in there again.

Azin

My husband and I got an awesome deal from Shabnam and we were completely satisfied. As we saw her expertise, decided to switch to CIBC as our primary bank, started investing in CIBC because of her. She was a great financial advisor. Today we had a question from her and tried to reach her then we were told she is not working there anymore. The bank should have informed us, this is disappointing and disrespectful customer service.

Ibrahim Ben Taher

Worst customer service ever

Steve G

It's actually 0 stars for this CIBC branch, no respect for customers.

Jon Lemaire

Terrible parking. Limited services

Rhamnousia Adrestia

Banks have come a long way in customer service and convenience over the past decade. But apparently this trend has bypassed CIBC. They will not make appointments in person - online only. Unfriendly and confused staff. Go elsewhere: you have lots of choices these days.

Jonathan Mitchell

Bizarre set up for a bank. No tellers, just tables and no one at them, stood around until someone finally came out to talk with me. But they couldn't deposit my money as I had some cheques and some change. Said I could sign up for a business deposit bag which would mean the money takes 2 days to hit my account. Thanks but no, I'll go to a branch where they want deposits and don't have to openly tell you when you come in that they just can't do deposits that have a combination of cheques / cash / change. 3rd time I've been here (first for this reason) and it will be the last.

Stonkey Donkey

Over a month and no response, tried emailing, calling many times. Each time 'she's too busy, will contact you later'. Of course they never called back. Terrible service, be advised.

Zach T.

Great location, open at good times.

Shawn T

Three customers here total; two staff. One helping customers while the rest of us suffer and wait. There is no such thing here as timely customer care.

Carol Bird

If you are looking for business banking ask for Muhammad- he was a life saver for me! Amazing customer service and he went the extra mile to ensure I had everything I needed done.

Pitbull luvers

I was called out of the blue one day to come in and talk to someone about my banking. So i did, sure saved me a few dollars. However the rep i dealt with did not seem to know what she was doing. Most other times i talked with the bank i was given options, advice etc etc. It seemed she was doing it only because it was part of her job and she just wanted ot get it over and done with. Was not impressed with the customer service at all. Not helpful beyond simply making a minor adjustment i could have done online. Why go in for a appt for 30 seconds for something they could have done over the phone. Either she does not enjoy her job or did not know how to do it properly. Or just didnt want to that day for whatever reason.

Alexei K

Useless branch manager which should be demoted. When actual help is required by a customer in need he hides in his glass box. Zero courtesy. People like this should be doing junior work and not have a front office. Shame on you!

Pavla David

Made a mistake, came here before leaving Canada. The lady here gave me wrong information about closing the account via live chat from abroad - lie, lie. Now I ended up with the account still open, live agents sent three follow up request to the branch, the manager ignoring them and not bothering to call us as promissed. CIBC = lies and lies, I would never bank with them again.

Luc Fournier

(Translated) No listening I was cheated and I have no listening and they have an arrogance in the face of slack as if it is slack the thief they refused to reimburse me without investigating yet I have all the evidence so I advise against this bank to all they had said to me will call you nothing fraudulent and liar Yes crosseur. They still haven't called me liar gang of ... (Original) Pas d'écoute je me suis fait frauder et j'ai aucune écoute et ils ont une arrogance face à mou comme si cetais mou le voleur ils ont refusé de me rembourser sans enquêter pourtant j'ai tous les preuves donc je déconseille cette banque à tous ils m'avaient dit ont va t'appeler rien fraudeur et menteur a Oui crosseur. Ils m'ont toujours pas appelé gangde menteur de...

Alain Cadieux

(Translated) Friendly staff (Original) Personnel accueillant

Katie Lebleu

I went to the branch as a new cibc customer I originally called with questions and spoke to Jennifer. She told me to come in and together we would work everything out. We spoke with each other and also a gentleman named Robert. They were both truly amazing. ! They were very understanding and honest with my options. I did not feel any pressure they genuinely cared about me and my family. I had to take my kids with me and they were extremely patient and understanding about that as well. Of course we opened an account especially with the exceptional service we received! But besides the account I am so happy I have a bank now and a banker that I can TRUST. I look forward to what the future holds for our relationship with CIBC. You both are terrific. I cant thank you enough.

Shabnam Honarbakhsh

Worst service ever!

Bonnie Constable

I've always been happy going to this branch, friendly staff!

Frank Pommier

I see that they have a phone number for the branch, which is nice. What I dont see is that they pick up the calls. Pick up your telephone if you make your number available to customers.

ahmed chtioui

(Translated) the bank manager was very kind and also super Hepful (Original) le directeur de la banque était très aimable et aussi super Hepful

Mehmet Mkll

Perfect branch????

Margarita Miklasevskaja

Very knowledgable and helpful staff.

Myriam Talbot

(Translated) Super good service with David. (Original) Super bon service avec David.

Phil Yup

opened my account, recieved great help and service, plus it was the only bank open sunday

Toni Major

another bank who doesn't care about their customers or the needs of their customers all they care about is cut employees make more profit don't go there there is no cashiers or service it's a ghost Bank

Lie Shad

Polite and helpful staff,

Elyah Gagnon

I have been banking with CIBC for over 10 years. I have always been treating well and as a valuable client. It had been the first time that i had applied for a line of credit and was treated with great care and attention by customer service representative Uchechi Adelure. From the beginning of the process, she carefully guided me with her vast knowledge and experience. Uchechi followed up on her word and informed me on the best ways to keep my interest payments as low as possible. I highly recommend seeking her advice for anyone banking with CIBC. Thank you Uchechi, for being thorough, for following through with your word and helping me save hard earned money. You are appreciated!

I Lukinuk

Don't like the "updated" look at all, in fact I hate it. The two branches nearest me have gone to this type of automated service. Jobs lost, and affects many clients in many ways going to this model. I'll be looking into other Banks to switch my business, who care about their customers needs, not the bank's needs!!! When I first walked in I thought I was in the wrong place, so I asked if they were selling laptops or what, because that's all I saw - machines machines machine, which cannot disperse $10, give change, or other services I used to get from tellers!!! Hate this setup entirely!!!

Mat Lachapelle

Went it to complete a couple larger transactions requiring a teller. Bank is CLOSED on Mondays for their “New hours”. Will definitely be switching banks as the next nearest branch is 20 minutes from here.

Ed mousseau

Staff are courteous, friendly and efficient

Riyaz pirani

Waiting waiting and waiting..

Mehdi Tas

Great people

Gerrit Mol

Shame on you CIBC! You call yourself a bank? I went in there today to transfer money into somebodys account. And you refused to take cash! I guess you fired all the tellers and replaced them with ipads.

T Goertzen

Since this location doesn’t have tellers you might as well tear it down and put a nice grocery store. Maybe a nice restaurant. What a waste of space and of my time. Went over to the confederation location and got amazing service. Pretty sad I had to drive all the way to the other side of the city to get some decent customer service.

Gizem Şenkal

Short waiting lines and always smiling staff

Gongjin “Kevin” Chen

Why the customer rep at this branch is always so rude? Even compared to other CIBC branches, it's far below the bar. I always got bad experience (charging additional fees, reluctance to help) at this branch.

Arnon Furukawa

My wife and I opened a banking account in this branch with Kitty Zhang and she was very pleasant and kind. She explained us all details about every option available to ensure that we could make the best choice and could feel comfortable and safe with our decision. Very efficient service and reliable.

Azmatullah K

So slow service. Everyone has to wait at least 15 mints in line.

morg prudn

It's a bank I go I get my money I leave...unless there's a cute teller ????

Darrin Pears

A small bank, with a too small parking lot but the nicest staff that always go out of their way for you. A place were they know your name and offer you one on one top notch service. (Not robots)

Douglas Bensley

Went to this branch for a simple transaction and was told it could not be done, then went to Lynn Valley and requested the same transaction which took a few minutes. After 25 years of banking at CIBC you think they could do better. Was treated second class in a condescending manner by Irene the teller at Capilano Square.

mushshu ali

Quick Service

Jenn

This branch recently got rid of all tellers. You cannot talk to a real person, everything is now done at the ATMs. Need American money? ATM. Make a deposit? ATM. If you need to see a real human like I did, the closest branch is near Ottawa and Homer Watson

steve macintyre

We've been working with Kitty Zhang at this branch for several years now and have benefitted greatly from her partnership! Kitty has a fantastic combination of knowledge and work ethic which has helped us make all kinds of important financial decisions and transactions for us and our family. We think so highly of Kitty that we would follow her to another branch or even another bank.

Harley Hagedorn

Huge lineups always...

Rachel

Kitty Zhang was so rude to me. She was worst banker I’ve ever met. I understand English, but she looked down at me and the tone was very exasperated.

Ray Chandra

Bad experience. I come to this branch quite often to deposit cash, unfortunatelly today they tried to cheat with my cash deposit. They said the money were stuck inside the machine that really made me suspicious how the biggest bank in canada have issues counting money. Avoid this place if you planned to deposit cash.

Stuart McCorrie

Had an appointment here with a financial adviser to just simply open an RRSP and Savings account. The adviser was terrible. She had no idea what she was talking about. She couldn't answer any of our questions and we left feeling so much more upset then when we came. We will never go back to this location and may actually change banks all together.

Howard Strong

My wife was treated so badly at this branch she is in a wheel chair and they were so rude to her she came out crying she couldnt get anyone to help or listen to her please dont go here they all suck.

GetBent Googl

Don't know what standards these reviewers have, but the location has been good to me for 6 years. Great staff that has resolved any discrepancy, or answered any questions I've had -- happily.

josey jose

Worst banking service, I have applied for a credit card on 26th of August and I waited for 11 business days and 7 other days. Still I haven't get it. then I mailed to the branch and he told me that the card may reach any time. Then I called the customer care and it took like 1 hour to solve the issue. They are going to send it again internally and it takes another 5 business days. It was one of the worst serviceses. Even if I get the card onnthe fifth business day, the waiting time is almost 25 days for a credit card. Service is so bad.

shaghayegh nouruzi

Sent my global money transfer to a wrong account number, when he printed my receipt I checked and told him that he made a mistake. Long story short they said they can do nothing and I have to contact the other end and ask for a refund... but they can pay for my phone calls !!! Don’t go there

Francis Martin

(Translated) Worst customer service. (Original) Pire service à la clientèle.

Willow Hayden

I usually only have to actually go into this branch 2 or 3 times a year but each time, the service gets worse and worse. Yesterday at 1.00 pm there was only one teller working. There was a line up of frustrated customers, so I asked the teller if she could get another teller to open - NO she said rudely. I then asked to speak to the Manager - NO she said, there's no-one here !! When I finally got to the teller, she was rude, unhelpful and had an unprofessional attitude. I have made a formal complaint via email online to CIBC Head office and I would suggest that more customers do this. I don't see why I should have to change branches because the Manager and staff at this branch are allowed to treat customers the way they do,

Yonis

Very rude. Very unprofessional, looks like they have their on ruls and policy. I had to go to another cibc location to get my service done. I think branch manager should be replaced. Not upto the standard, long wait and very slow with bad customer service

Angela Fan

Horrible service. I have been to this branch multiple times and many of the rep has made numerous mistakes, such as opening the wrong account type (registered vs non-registered). They demonstrated a lack of knowledge and a terrible account opening system.