Reviews of TD Canada Trust Branch and ATM (Bank)

Richard Jade

horrible service,never enough staff

Rick Vanderwyst

Love the extended hours and the friendly employees

Danny Fowler

I've been here several times, each time the drive thru ATM is broken. What's the point?

Carol F

This TD is well organized, usually my recommended location for booking an appointment in-person via the TD website. The teller service is fairly fast and organized. It's fairly spaced out with tons of space to work and serve customers. They have a total of 4 ATMs that people can visit (2 next to the TD entrance and also 2 hidden just around the corner near the mall exit which generally has no customers). They speak multiple languages here which is always great!

Steve Baillargeon

(Translated) I have been dealing with this branch since 2004 (it was formerly on Léger) and have never had any problems. (Original) Je fais affaire avec cette succursale depuis 2004 (elle était autrefois sur Léger) et je n'ai jamais eu de problèmes.

MrDuck_007

They won't even answer they're phones!!!

Wulf Boi

Customer service over the phone was terrible! A stereotypical young dimwit who kept interrupting, repeatedly rhyming off things as if she was a programmed robot ... including such things as: I'm not looking at your account so I can't tell you. I said, obviously ... BUT, if you'd let me finish, the fact that you're not, doesn't matter. So much noise of other staff in the background, including the one I was speaking with continually having a laugh with another fembot. Grocery store clerks and McDonalds workers aren't as rude, inept and totally useless as this bank employee was. Ridiculous!

Kevin Orrin

Line is too long.

C Pronk

I'll be very honest. You will have faster results if you drive to Moncton or Halifax. Been waiting for two weeks. I've dealt with TD in Halifax and was done in 48hrs. Will be leaving PEI for good. Dead beat province for retirement

Samantha Samuels

I would give this branch 0 stars, it is horrible. I dread going into this branch because every time I know I will run into incompetent customer service reps with no customer service skills whatsoever. The only reason I am forced to go is to deal with my cross-border account payments. Today was the worst interaction to date; in total I spent over an hour just to get a single cheque cashed and had to interact with 4 different people. My card had mysteriously been deactivated and no one knew why. The rep at the front desk (I think her first or last name was Arifya) misinformed me about the features of the US account I was told I needed to open to cash my cheque and then lied saying I didn't say I wanted to cash the cheque to the other rep to save face even though I was right there. She put the cheque into an investment account and then said she couldn't take it out. The rep who opened the account (Miriam) started getting attitude after a while and then started saying she doesn't know for every question I asked, without even attempting to figure out the answer or investigate the situation. I was so exasperated and angry I left without getting what I needed. Usually I would have complained to the manager but even though its been a year since I was last there, I saw the same manager I remember speaking to last time standing in the foyer with a candy bowl! Last time there were unexplainable fees on my account and he did not give any explanation for them nor did he refund them. He does not answer your questions, has no customer service skills and has the attitude if you don't like it then shut down the account and go. I don't know why they haven't gotten rid of him. To be honest BMO down the hall has much better customer service and pricing, and I almost never run into issues there. At TD I can never get out of there within an hour even for simple tasks and the reps I've encountered have all been without friendliness or competence, and a few of them will lie to your face because due to the manager they never face any consequence. Avoid this place to save your sanity for the day!

pǝɯɐɥoɯ

My experience with the mortgage "specialist" was not the best... I'm very new to the process and was really trying to know how much I can afford and ask about what the process is with the new mortgage incentives. - The person I had the appointment with was 20min late - she wasn't really fully with me (checking her email for a deal and answering phone calls) . - She told me that the incentives were available although it was too early since they only take effect in September (only found out this today) - Everytime I ask a question she talks to me as if I'm trying to cheat the system or something ... I'm only trying to understand what I can do for my situation. At the end she submitted a pre-approval request that was declined (internally based on what she told me) .... Because she didn't ask me about the proper information. So I decided to go to another bank for my mortgage. My advice is don't get an appointment using their online tool ...work with someone that's been recommended to you and has experience

Steeve Francillon

amazing service ????

Mainak Mondal

Great customer service and has a good number of tellers. Never had to wait long.

Jeff Good

After nearly 30 years as a TD client they treated me very poorly. RBC proved tremendously helpful and resolved the issue.

Thunder Thighs

Rude employees, long wait time, clustered and busy area. Would never go back here!

Kenneth Izekor

Very good service and polite,always ready to serve you with friendly attitude.The best bank i visited.keep the good work

Peter Luu

Super long line up every time. Line moves like molasses

Suzette O'Donnell

I love the fact that you can bank early and later than most other institutions, but not enough tellers available, and long line ups and I question is what we're looking for. Products are good and I will +1 the service that I do receive from the bank!! ???? ♥️ I will return and return evacuate again for it doesn't make me happy to not be able to give five stars ✨ ????

Helmut Ebert

Everybody there is friendly and helpful. I am hearing impaired and handicapped, I depend on online banking which fails all the time. Now I cannot even get an e-mail number of the branch. I hope Trust Pilot will help - nobody deserves such a top management. I do not have any problems with my German bank, PayPal, Amazon and others. If you do not die young you experienec problems when you are old.

Jolyane Bouchard

Looking to bank elsewhere. They don't care if your investments are not done the right way. Their mistake but putting the blame on their customer instead.

Henvi Jacob Parakkal

7 days working bank

Aaryn Biro

0 stars.Very bad experience here, will avoid branch at all costs from now on. The advisor I dealt with will go on multiple vacations without submitting your application and fill it with mistakes as well that will destroy any chance to be approved! They did not answer their phones and have a bad attitude with you!

D NB

Long wait times. 20min to reach a teller.

Death2Tyrants

Always available and always stocked up !! But they do like to rip you off with ridiculous scam ATM FEES........One of the worst and biggest ripoffs about TD is their damn Bank/ATM fees. They make enough money already, you would think they could end ripping off their clients but no, greed greed greed.....the TD and overall Bank way........

West Bordua

Quite a joke of a place. Its mostly ran by immigrants who couldnt care less. Be ready to wait a good 2-3 hrs. But i cant lie, after waiting almost 2hrs, a cutely-chubby (arab) solved my issue without me having to wait another hour on easy line. Honestly couldn’t believe the utter disrespect from one of them though. So gorgeous yet such a stuck up b****????

Paul Laverick

I've been with HSBC in Victoria for years and they have been awful, when I finally bothered to change TD were great and I like to do business with them. That's a new experience for me, thanks TD!

Rohan Bhalla

Average Bank, staff is pleasant n friendly.

G H

They’ve always been super helpful for swapping cash to coin. I’m actually a member at the Scotia Bank in the same parking lot, but they would never happily give multiple toonie rolls and it was always a hassle. Never had a problem with TD, quick and polite

yuriy kostritsyn

Long waiting time. Couldn't get the professional advice.

isabella morin

fast and efficient

mikey Be

Awful!! They did their big renovations and made life so much more difficult for every TD customer in the area. 1 machine available on a Sunday. Just stood in a line for 10 minutes for 1 machine. Can someone explain how this is an improvement???

Nivedita Badhan

We were here for business to send some transfers and the manager and advisor Agrim were especially helpful making the process very easy. Definitely will be back

Addy Garrah

Good, usually helps solve problems, usually a wait to talk to somebody, but it's not too bad.

Jasper Guy

As a local, here's my spin... they have a great core of staff here.

Usama Amjad

The worst customer service ever!!!!!!!! Do not go to this branch specifically. They are not willing to help you a bit. You cannot even cash your own cheques out!!! Turns out its just not the tellers but the manager as well. After i told her( the manager who looks asian) i want to close my account she did it straight away as if she didn’t give a f***. Not evergling back

jennifer kane

Greatest staff ever.... dorval branch

Julie Andrusiak

It's close to where I live. The staff are friendly and always nice and understanding even if you are in the door a few minutes before closing and they are fast and efficient.

Harbhej Brar

New staff waste of time…

David McCaughey

Quick a d easy, good parking

Josh Mulligan

Michael you deserve a promotion! So approachable and accommodating. Just went in to withdraw some cash and was met with great customer service.

Kyle “KD” Miller

Convenient

Jessy

(Translated) Good customer service and smiling employees, but they always lose the documents entrusted to them, and forget to pay our municipal taxes (Original) Bon service a la clientele et employes souriants, mais ils perdent toujours les documents qu'on leurs confie, et oublient de payer nos taxes minicipales

0728

I deal with TD quite a bit and I've always had a pleasant experience! Especially with the small business account manager Renee, she is extremely helpful, easy to talk to and always happy to answer any of my questions :)

Yelyzaveta Yaremenko

I am their customer for the last three years, very glad that I switched from another bank. Long hours of operations, helpful and friendly personnel, very good service. Never had problems with that branch.

C Hallam (Chär)

Best bank ever!

FAYZL

Great service, got exactly what I wanted, the employees were very kind and helpful.

ben frasier

I am not endorsing this bank as such, but Miranda at this bank provided me such exemplary and efficient service, I was compelled to let everyone know. She’s the best!!!

Tobie Maltais

(Translated) The schedules are really accommodating. Accessibility is also very good as the branch is right in front of a bus stop 800 and 801. (Original) Les horaires sont vraiment accommodant. L'accessibilité est aussi très bonne vu que la succursale est juste devant un arrêt des métrobus 800 et 801.

Leanne LeBlanc

If I could give it zero stars I would! I'm sure the people that work for this wretched terrible thieving place are decent people, but the bank itself - run! They just can't seem to get it right. Can't count, add or subtract after 8pm, can't provide a client with a properly working debit card, can't offer any alternatives to accessing money,

Trevor Defehr

Staff are always friendly and able to resolve an issue quickly

Jonrod Axle “Rhodygreat” Suldan

With Drive-Thru and good service.

Derek Edwards

I have important business to be taken care of and they can't even have some answer the phone when I call. Just message that says they will try to return the call before the end of the day.......pathetic.

Brian Gallagher

Never ever had a problem.

Mr B F

Bad support - getting worse

Owais Sheikh

Probably the worst banking experience ever in Canada. The manager Hosam will try and help but only after his crew has royally F’ed up by lying/miscommunicating. Save 3 trips(cuz you’ll have to go again and again to iron out your problem) go to another branch.

Jessica Hamm

Dion helped me out a lot today. Easy line messed up AGAIN and she was able to do tasks that other tellers told me they couldn’t. I really appreciate your assistance today Dion and I wish all of TD’s employees could be as helpful as you!

Cort Nuttall

Terrible, always a 1 hour ordeal. Always. No if ands or buts, have never gone into this bank and gotten out quick. I hate this bank I wish I didn't have to go there. Would never recommend Get you act together TD

Rebecca Ramrod

Very poor customer service. I have been with TD my whole life, and am finding it very frustrating trying to follow up with the personnel at this branch. I have not had this experience with any other TD branch.

Stephany C

I can't waiting over surprised at boxing days

Corey Friesen

Wish i could give this place 0 stars cause they have no respect for anyone

Florence Stephanie G.

(Translated) Poor service. I had an appointment for investment information. No one greets you and tells you that your advisor is late. After more than 10 minutes of waiting, I called the branch there. I hear the phone ringing, but none of the employees present answer. I called several times and they never answered. If you value punctuality and good service, avoid going to this branch. I left without having met the counselor. (Original) Mauvais service. J’avais rendez-vous pour de l’information sur des placements. Personne ne vous accueille et ne vous avise que votre conseillère a du retard. Après plus de 10 min à attendre, j’appelle là succursale. J’entends le téléphone sonné, mais aucun des employés présents ne répond. J’ai appelé à plusieurs reprises et ils n’ont jamais répondu. Si vous appréciez la ponctualité et le bon service, évitez d’aller à cette succursale. J’ai quitté sans avoir rencontré la conseillère.

Ainslee Tracey

There seems to always be a long line/wait at this brand for everyday banking. However, if you need an advisor, I highly recommend Aaron Killbride. He is timely for appointments, professional, and very helpful!

James “Deviil” Stevens

The service is great ,location is perfect , the staff are wonderful and very explanatory in every way possible. Definitely my number one bank I couldn't see myself going with anyone else

Melissa Turner

One of the worst banks there is. Lines up out the door. Obviously needs more tellers to keep up.

December Whitefish

Customer service is awful! Nobody was in line with me and one lady seemed pretty busy helping this other person and the other bank lady was chitchatting away with this customer she must have known for like 5mins. Then finally called me up & I forgot my password then she was in my business asking if that’s even my card (it is) & told her that I rarely use just let my partner use it when his is for bills. And I remember, Then she goes and says all ignorant that we should have a joint account & I shouldn’t even be letting him use my card like it was any of her business what I do with my stuff. Also this other lady messed up my check deposit and put in 20 less than what I actually had and took me going back and forth just to fix. They tried making me pay an overdraft I did not put in there!! And they change your monthly card plans and then ask you after they do it ugh. I think I was better off with affinity, haven’t had any random overdrafts and if I did they fixed ASAP without questioning you when u tell them your situation. Also isn’t a run into your branch when you need to fix a quick fix .

Alexandre Montreuil

(Translated) What to avoid ... If you need special accounts for your business such as a trust account, your TD advisor will open a simple, regular account and make you believe it's a trust account up to when you receive an almond from the government. (Original) À éviter... Si vous avez besoin de compte spéciaux pour votre entreprise tel qu'un compte en fidéicommis, votre conseiller TD vous ouvrira un simple compte régulier en vous faisant à croire qu'il s'agit d'un compte en fidéicommis jusqu'au moment ou vous receviez une amande de la part du gouvernement.

Sajmira Selamaj

Monika served me, profesional service, explaining every step of the way. I will go back for sure

Allan Walker

Great customer service.

Katarina Markovic

Slow service. You book an appointment and wait forever! If I could have given this branch a zero I would've but it wasn't an option.

Derek

Top Bank in Perth . .the staff there are very polite and most helpful in my opinion i give them 5 stars !!!!!

Ms H

This branch has tellers that work very slow. When there is a line up of customers could they please stop engaging their current customer in such long conversations. 14 minutes we listened to the teller talk with a man about Mexico vacation spots...who cares! Can the rest of us 16 customers waiting in the line get some service. Reendeers location is faster and less talking so your in and out.

Christopher Zimmer

(Translated) The atmosphere is warm. (Original) L'ambiance est chaleureuse.

Thierry Tanguay

(Translated) The counters are more friendly than the staff. (Original) Les guichets sont plus sympathiques que le personnel.

James McAlister (Kessbar)

It's a bank

Olya Helen Moscicky

Phone messages not returned. Staff member transferred to another branch and leaving no instructions or information about transactions started but not completed. Lack of respect for time and travel spent by client in making numerous visits to the branch to complete what should have been a simple transaction. Manager did not deliver on a service promised and then lied about it. I had been a client of a branch in Ottawa, close to my work, for 35 years, and was always satisfied with services provided. Due to the pandemic, I used the services of this branch, which is closer to my home, and regret doing so!

Trevor

Excellent place to do banking. My mortgage is also with TD, they're rates are amazing and everyone is so friendly and helpful there!

Sherri Lynn

TD bank has changed TOO MUCH and they need to do BETTER! Better customer service and more than ONE location would be a nice start.

Steve Pender

The ATMs give me money, almost everytime I use them. Drive thru is a nice touch as well!

Mandy Liddle

Everyone who works here is so friendly and makes me feel comfortable. Thanks for the awesome customer service!

Corey Thiessen

a complete joke

Mihir Patel

Customer Service sucks! No callbacks if you left them a voicemail.

justin Morgan

I just signed up with td bank I think are better because they are open on the weekends and they stay open the latest and that's PM if I'm not mistaken

TRU3R3DBULLZ PS4

Horrible service. The worst employees. Business line rarely open even though it’s $50 / month. Checks won’t be cashed if there reps don’t feel like it that day. I would give minus 10 stars.

Pascale Robitaille

(Translated) Above all, do not take a mortgage with this bank. Worst customer service received. Obliged to take legal recourse to be served. (Original) Ne prenez surtout pas d'hypothèque avec cette banque. Pire service à la clientèle reçu. Obligé de prendre recours légaux pour se faire servir.

Zain Z

What I particularly like about this branch of the TD bank is that, they are a big bank, and they know it. There are usually a lot of people in the bank, or so it seemed on the day that I went there. The staffs made sure to ask everyone if they had been helped. They are always making sure to check to see if a customer has been helped or not. I think they have good customer service.

richard stroud

All ways slow

RAVE.NINJA

Staff is always super friendly and makes every visit a pleasure

Darlene Howard

Great service.

jamie stagg

It, has been refreshing to have a community of people that has helpped me see that I am not just that guy but that they undestand because their human like me and thats why ill invest all i have into a future that is going to be a great buisness adventure.

sarbast kocher

Worst branch I have ever seen.. and worst manager and worst employees.. please don't bother yourself and don't try there you gonna hate your life.. I can't imagine how this kind of employees work at such a good bank..!!!???

Mathieu Beauchemin

Great service and good opening hours

Andrew Reibling

Any queue that forms moves reasonably fast and they can probably awnser any question you have.

Erwin

Their mortgage team are completely unprofessional and have zero care. How can someone be pre-approved then a few weeks later deny their mortgage. Their excuse, “your credit score went down since we last checked.” Last checked was a few weeks prior and I have a feeling they did a hard check which lowered down the credit score drastically. They’ve also pulled the credit history, completely lied about some credit history listed in the credit file. They possibly think they’re the only one that can pull the credit history or their client just doesn’t care to double check. Their reasoning doesn’t add up. Find a more honest bank! This TD branch is definitely not it!

Mark Barker

Not the safest practices for Covid_19 Instead of social distancing they have... not a uniformed security guard, but what seems to be an 'old school' bouncer? Without face or hand protection, no offer of hand sanitizer, little regard or respect for the Canadian health guidelines for physical distancing. You'll have to make it past this mouth breather to even get in. Recommend a hard pass.

Edwin R

Nice bank. Clean area and happy staff. Only con is anytime I want to deposit my cash into my account the machine states that it cannot accept my bills. Happened on 3 different occasions. Other than that everything else is good.

Patricia walstra

Great place

Charles Malloy

Convenient, great staff and service

Fedge No

Very nice staff

Andrew Stultz

Had great customer servicen with Ivy while changing a few banking products.

Theo C

After waiting about 20-30 mins in line, I walked up to the available clerk, he saw me, and without saying a word, he turned around and left to talk to a coworker in one of the enclosed offices. I had to wait yet another 5-10 mins for the only other clerk to be available. Also, after all the waiting(and driving) she just told me to call the bank number. wow.

Max Power

Always received good service here, friendly professional staff, nice facility.

Bradley V

I went in to see I could get help and consolidate all my TD debt. The representative never helped me, gave no good advice, lectured to me about how to budget, complete waste of time. I needed someones financial advice in regards to all the debt I have with TD yet i had to tell the representative what to do though i know nothing about debt consolidation. This bank chain is terrible.

Gabrielle Arvanitis

The new Assistant Manager at this branch is the absolute worst. Customer service out the window.

Pamma D

Really bad service, always shortage of staff and staff sitting there won't help you, doesn't matter how big line-up is

Justin Broderick

The lack of competence at this branch is eye watering; 3 different stories from 3 different employees all of them materially different. I wish it was not so difficult to change banks as I'd be doing exactly that. Stay away unless you want to plan your financial life based on INCORRECT information.

Chris U

Extremely busy branch, but the staff are very efficient.

Steven Tchir

Long lines, understaffed and way too hot.

Rachel Baerg

The staff at TD are friendly and helpful.

morgen eichendorf

Today I went into this branch and was assured my card would work. When trying to use the card for groceries a few minutes later it didn't so I had to go back. Then I was treated very rudely like I was a problem customer. Not going back here thanks. Also, holding checks when deposited by the machine is an inconvenience especially when the branch can't make changes to it after. Other banks don't do this and it has really complicated my last few weeks.

مروان علي

hi , i want swift code for this bank !

Creations by Christine

I am in here daily for either work or personal reasons. The staff are the absolute best!

A M

As someone who has had bank accounts with many other banks, I found the staff at this bank to not only be helpful but accommodating. I was publicly humiliated at the Bank of Montreal by the manager, an experience I will never forget. I am happy to have changed my account to this branch.

William Calhoun

My branch of choice, the staff is great and the hours solid.

Where's Walt

Exceptional

Renata Pyszkova

I've had very good experience with Jose.

Rachel Dodge

This is the worst TD branch I have ever been to. It's not accessible at all, if you use a wheelchair or stroller it's extremely difficult to get through their 2 sets of doors that are so close together only 1 person can get through at a time. And while you're out there struggling no one assist you, they all just stare when you finally get in the door. The bank tellers (the one I seem to always get stuck with) has little to no training and no idea how to do the most basic transactions. I would stick to just using an ATM but they don't have one!!!!

earth me

Had to stop in while in town and must say the service was superb. Very friendly and welcoming staff

Jonah Monaghan

Usually staff are quick and efficient, and always friendly. Making many bank trips easier.

Brianne Chepurnyj

An absolute waste of our time. Went for our 2pm appointment with two young kids, waited until 2:25pm and made the decision to leave. The people at the front were super nice and lovely, but Maria Arlotto the adviser we were going to see did not have any respect for our time. Please think twice before going to this branch.

T Jackson

Received poor customer service 2 days in a row at the help desk... Now I have fraudulent activity on my account and she told me it was because of paypal, and I know it's not but she wouldn't listen to me... I'll be closing my account after the new year as soon as I change all my direct deposits to my new scotiabank account.

Jane Dickerson

Thank you so much for your excellent service. Great communication

Dave Doogs

I really like banking here. Even though my first time in there I had a very rude teller. Every visit since then has been very good. They've been so helpful with all my banking needs. Thanks TD

Choongmars_ Lee

I forgot her name. She suggested me to have another chequing account that saves more money. And it rebates the monthly fee. Id appreciate it. Thank you.

Alexandra Forunier

I always get great service here, the tellers are nice and TD bank overall is a good bank. The only thing that I think this place needs to improve is there parking lot. it becomes unmanageable during busy hours.

Hyder Mohd

Worst bank ever.... i was in the line for 45mins on Monday there only 2 tellers...

Adam White

Friendly customer service. I wouldn't trust ATM for large withdraws. And they lock doors at night to have no access to ATM.

HoneyRoux Whryyy

Front tellers have no common sense, having hard time to explain things clearly, it was not even busy time. I will give a question mark to TD's HR office.

Herschel Powe

no lines

Akshat Sharma

Absolutely terrible branch. Planning to cut all business with TD soon

George Blechta

No on line transactions available for RIF accounts.

Carolyn Li

Ping Lin is very helpful and takes care of her customers with warm heart and kindnesses.

JEFF !!!!!!

(Translated) he has a person at the counter welcomes each faith I enter this Bank but when I phone he has no one who answers no one for returned the call pkoi pay someone to welcome us but his not fucking answer the phone this hard since 4 day try to do the test yourself will you see that TD is not what it was !!!!!!!!!! (Original) il a une personne au comptoir accueille a chaque foi je entre dans cette Bank mais quand je téléphone il a personne qui répond personne pour retourné l'appelle pkoi la payer quelqu'un pour nous accueillir mais son pas foutu de répondre au téléphone ceci dur depuis 4 jour essayer de faire le test par vous même vous aller voir que TD n'est plus ce quelle étais !!!!!!!!!!

Mekai Nason

lineups are bad

Rain Win

(Translated) Bank to avoid, check not cashable if you don't have an account somewhere, a way to solicit customers, for this bank, the check does not mean cash in your hands. Someone who carries a check from this bank and does not have an account anywhere, a story to live to cash it. (Original) Banque à éviter, chèque non encaissable si tu n'as pas un compte quelque part, une façon de solliciter des clients, pour cette banque, le chèque ne veut pas dire cash dans tes mains. Quelqu'un qui porte un chèque de cette banque et n'a pas de compte nulle part, une histoire à vivre pour l'encaisser.

ShiniGami Gizmo

Was not impressed that Kenora bank was closed till Jan.4 I had family down from Toronto. They needed to use the bank(tellers). They should have been open at least dec. 27-30.. Not happy!

Chris McMorran

The line waits take forever.

Sandy

Last week my brother and I had the pleasure of working with Zara for some banking transactions…I called to book an appointment and although there were none available until the following week, Zara booked one for that day for us. She was welcoming, empathic and competent in her dealings with us and supported us with multiple banking services. I wouldn’t hesitate to bank with her again. She is very relatable and has an excellent sense of humour as well. Thanks so much Zara

Roy Ecker

Friendly staff. Convenient parking

Miss Pascale

Terrible parking lot set up, the spaces are so narrow. Extremely poor customer service, I no longer do my banking at this branch. Some staff members are abrasive and do not listen to your transactional request(s) which results in frequent mistakes.

leii lew

i absolutely luv this td. they are always friendly. literally i have not had one teller or banker be rude or stare at me as if i am up to no good. im not exactly the most "normally" dressed person. pretty punk rock. have 3 metal studs pierced into my face next to my eye. always listening to my music on my headphones at a very ear damaging volume. mind u, if im in line i won't be rude and subject others to my own personal musical taste so I will turn it down. but i'll keep it at my preferred volume for a quick run to the ATM. OMG I'm so off topic here.. sorry. anyhow... they go out of their way to make sure i understand everything. im not (at least i wasn't) that great with online banking. another bank just threw me a temporary password and gave me there web address and assumed i could figure it out. i tried to express how unsure of myself that i'd be able to figure it out at home on my own but they obviously aren't that good at reading people. at td they took me to an office and walked through the whole process with me & had me set up my own password so everything would go smoothly for me at home. every single time that im unsure of something (I'm not the sharpest tool in the shed) they can already read it on my face and quickly jump into an explanation without letting me have to feel silly & asking them to dumb things down for me.

Sumair Ali

Very nice and coprative staff Jeremy and Kim is the best customer service rep...

Chris Duke

Its the best.

Marc Truchon

Why is the access to the atm close today? Now have to go somewhere else and pay? You call that comfortable banking? Terrible service as always

M Jisri

The business plans they have is not competitive and not up to date.

Matt Smith

Sooooooooo slow.

Joe

Shame a few bad experiences are tanking the rating for this location. Been using this location since it opened and have never had to wait as long as the people complaining about onhon The tellers are always super helpful and quick. Even during peak hours with a line up I've never had to wait more than 10-15 minutes. Don't let a couple bad experiences from some unlucky, possibly difficult customers put you off. In my experience TD has the best customer service when compared to RBC and ATB. I don't have experience with CIBC or BMO, but so far AMEX's online service is the only bank that I think beats TD in terms of customer service.

Pranali A. S.

Customer friendly

Marie Noel

If I could rate zero, I would.

Jo-Anne Labrecque

(Translated) Always good service whether at the counter or with the different people in the offices. (Original) Toujours un bon service que ça soit au comptoir ou avec les différentes personnes dans les bureaux.

felipe Valle

(Translated) Beautiful staff (Original) Magnifique staff

Slavik Khodor

Horrible service. I do not recommend.

Ammed inhumer

Today I had the most awful customer experience with a TD representative. I was spoken to in a rude manner and disrespected for simply trying to withdraw my own money. I was accosted with several questions as to why I needed to withdraw this money, yet again this my own money and I wasn't asking for a loan. TD representative is forgetting I have choices as a customer and I can take my business elsewhere. Thank you TD.

Eaad Al haj ali

during my visit to your branch, Kinda was a fabulous help to me. she was able to support my financial needs with ease. she was polite, professional and collaborator.

Alexandre Vuillemin

(Translated) At the TD Bank branch in Magog, with whom we had unparalleled service, remarkable professionalism from the mortgage advisor who took care of our Business and transactions. We had the House of our dreams thanks to the effort and competence of this young man. He managed to put us at ease with TD Bank and continue as a customer in the future. Special thanks to S.C-G (Original) À la succursale Banque TD de Magog avec qui nous avons eu une services hors pair, remarquable professionnalisme de la part du conseiller hypothécaire qui s'est occupé de nos Affaires et transactions. Nous avons eu la Maison de nos rêve grâce aux effort et la compétence de ce jeune homme. Il a réussi à nous mettre en confiance avec la Banque TD et de poursuivre comme client dans l'avenir. Merci spécialement à S.C-G

david S-K

Very nice greeter

Vincent Macdonald

Find another bank to get a mortgage with the mortgage people that work here take there sweet as time . Has to be the worst customer service in thompson

7ye

Been going here for 17 years now. Staff have always been professional and I've never experienced any problems.

Lynne Lien

Staff seem super nice! Was in town for vacation and happened to need a bank. They seemed to know everyone that was coming in!

Sagmonian King

Great Service and trusted bank.

Its Moe

A really great bank i love them ❤️ hope to get my account back with them

Poshin patel

15 people line outside this td location in -5degree temperature.

Andrew Turk

Great service. Staff are easy to talk to and always willing to help.

t mauro

Absolutely appalled with the ridiculous exchange fee I was charged to convert currency. On a 3.5K transaction I was charged over 10%. I phoned several times for an explanation since the fee was not explained when I signed off on it and nobody could explain how it was calculated. Bottom line is I feel like I've been robbed and completely forgotten despite my frustration. I have been a long time customer but to be honest, this along with several other issues I've had recently like the inept handling of my mutual funds and rrsp transfers And their lacklustre performance I am seriously looking for a new provider. Considering all the money I've handed over to this faceless corporation over the years being treated like a human and not just a source of revenue would be refreshing. Shame on TD.

Olivia Or

Didn't have what I needed and offered no alternative solutions to assist me. I consistently get good customer service with TD and was surprised by this negative experience.

It’s Viola Rose

TD Bank deliberately swapped credits from PayPal into debits then charged over $600 in fees $100 a day in NSF charges while also charging me a $12 stop payment fee on the same payments. If your money is in this bank pull it now, before you become their next fraud victim.

Harnek Bharaj

Busy, but friendly staff

Jessica Short

They placed a teller on business that can't approve over $2,700 without manager approval? That doesn't make much sense to me.....

Franklin McCormick

Some staff is knowledgeable, others aren't. Free parking, easy access and a drive-through so you can get cash in your car!!!!

Its me A C

Always been helpful and respectful

Cuma Sulo

(Translated) Always good thanks (Original) مميزين دائما شكرا

Bastien Bussières

Great employees, always very welcoming and helpful. A five-star service!

Sam Saini

Do not open a personal or business account with TD bank. The monthly service fees are extremely high. Customer service totally treats you like trash. They do nothing to help you out at all. They are just out to get your money with zero returns. The merchant service is so bad they cut you off without you even knowing. With no excuse at all. This is hands down a terrible bank to deal with. Your business does not grown with this terrible company because they are to strict with loans and lending. That you will never get anywhere with this company.

Josh

Absolute worst bank! I wanted to change brokerage firms and met with Twylia Clark at this branch. I had 2 conditions to be met in order for me to make the transfer and she absolutely lied to me! Told me I would have full control to trade throughout the transfer process, my trading was immediately cut off! Secondly I wanted free level 2 trading quotes since I was transferring 430k, she told me ill absolutely have it included! That was a lie! They wanted to charge me for it! Then when I complained to TD I received a letter telling I need to change brokerage firms! TD is an absolute scam and I'll make sure everyone knows it!

Morgan

Good location, very knowledgeable staff.

Georgene MacDonald

I recently became the treasurer for a small charity. The account is at a TD branch that is not very accessible if you have a disability, so I deposit at this fabulous Kingston Centre branch, which has lots of accessible parking spots right in front. The home branch did not set up my client card, despite promising to do so. The staff at Kingston Centre went out of their way to help me, even though it was an extremely busy banking day. All of the staff are friendly, courteous, and patient with their customers. They provide very prompt sit down banking for disabled customers.

Big Bad Ben

Normally great service but today I went in to check on a problem with my account. I got a person I've never seen before called Zlee. Told her my problem and before I could show her the problem, she had already deposited my cheque. Didn't even ask what account I wanted it in. I got mad I said I told her why I was here before I gave her anything. I asked for my balance and she gave me just the deposit amount. Then the manager walked me out because I was complaining. I called costumer service and said I've never been treated like this before. Luckily they fixed my problem over the phone. Service at this location is going downhill.

Gilles Charron

(Translated) Outstanding service with a smile (Original) Service hors-pair et avec le sourire

MathYou

Very friendly staff l. Helpful in all aspects of our banking needs.

Ryan Sturge

I wish they had the change machine they have at the kelsey drive location at everyone. awesome :)

Sylvain Rochon

Excellent

amit kumar

my first bank acount in Canada. Met with Gentleman there named Parun Upneja. He opened the account while describing every single aspect of banking and all stuff. fully impressed and rest staff is also good... thank you so much

Kam Ayrom

Very unprofessional and unpleasant interaction with Charlene Decker. Have mortgage, tfsa, rrsp, personal and business account with TD and over the last 20 years i have never had such terrible experience when banking.

Cher ber

Pleasant

Nikesh Kumar

I have nothing wrong to say. Awesome service. Worked with Alan Priya Kumar; Friendly and very knowledgeable.

O Zedr3

staff are kind and professional. thank you guys! thank you ella :)

grant williams

Great service and very friendly staff

S. Shawna Minor

The teller helped me out quickly and was very informative with all my questions! And polite

Simon Cheng

My experience of banking at all the TD Bank branches have been positive... except this location. On several occasions, I have consistently felt un-welcomed and it seems the staff do not want my business. Is that how they want to stand out from all the other TD branches!?

Matty G

Very long line outside and limited tellers at peak time

madhur munjal

Pretty bad experience multiple times. Sadly branch manager is not helpful either.

Patrick Landry

(Translated) Coutois services by friendly and competent people. (Original) Services coutois par des gens simpathique et compétant.

Kelowna Cell Repair

Great service!

Tiana R (Luvsfoodandtravel)

Worst financial advice ever

Meme Lord

Dont go with TD; just AVOID them!

Kijiji Karl

They violate the Canadian Charter of Rights with regard to medical freedoms.

Philip Pigeon

(Translated) Good bank. Expensive fees. I left (Original) Bonne banque. Frais dispendieux. J'ai quitté

Patrick Brochu

(Translated) I just love it !!! What service !!! (Original) J'adore !!! Quel service !!!

Dano Uki

Customer service and location is perfect

Roger Belanger

(Translated) I have business with this bank and I was satisfied with the service ✅ (Original) J’ai u affaire avec cette banque et j’ai été satisfait du service ✅

Nikki Jin

The clerk there didn't even know about their own products. I asked if there was another credit card with no annual fee and she keeps insisting that the cash back one is the only one. I just checked online and there are two as I had remembered, both with 500 starting credit limit. The clerk had bad attitude and she was training another employee; I'd suggest to ask someone else to train the new employees.

Glenn Wood

I just opened an account online the other day and came in to sign documents and get my debit card. The customer service at this branch was excellent. The staff were friendly, efficient and went out of their way to make me feel welcome. I'm happy with my choice of banks.

Randy Singh

If you go to the customer service desk even without a appointment they get you into to see the appropriate td speacialist.Also at the tellers bay the tellers are billingual and very helpful to my parents when they need to do multiple tasks.I have personsally had not one bad customer exp with this branch????

Anthony

Rude uncaring staff, they over complicate even small transactions. Charging for personal checks? What a rip off!! Makes me wonder why I even stay!?

Christopher Askett

It's a shame at one time they were the best banking institution around but in the last couple of years they've gone downhill their banking fees are getting totally over priced and the couple of branches that they have in this city have gotten ridiculous with the lineups and days that they know are going to be busy they only have three or four of the wickets open and if you're like me and handicapped you don't want to go to this branch cause they are definitely not set up for wheelchairs when you try to go in with your chair it's so tight of an area that people are bumping into you or getting nasty telling you to watch where you are going and as far as I'm concerned it's time for me to take my business to another institute

Laila Ngaya

They’re not answering phone calls. Make u wait for 5 then 10 then 15 mins then off the call goes. ????

Arie Charlene Celestine smith

The TD bank here slow and they make other jump the line and leave other people standing for 20 mins, customer service not good

Chris Richet

Awesome customer service

ACactus J

Super slow!

Barbara Noel

(Translated) They do not take customers into consideration. The queue is very long. In addition, there are not many clerks to serve us. I am very disappointed with this branch. (Original) Ils ne prennent pas les clients en considération. La file d'attente est très longue . De plus , il n'y pas beaucoup de commis pour nous servir . Je suis très déçue de cette succursale .

Keyur Patel

Worst experience ever ..the guy named Jigar is slow as crocodile ???? he don’t care if there is a big line up behind ..he is killing time just doing nothing ..

Lily Rose

Nice staff but not very helpful or knowledgeable of their own products. I wouldn’t recommend this particular branch.

Krishnan Moni

Nice friendly experienced staff

wayne foster

Love this branch. It feels like a village meeting place, with coffee, newspapers, magazines and open space. Whenever I go there are always customers chatting in line. Wish all banks could be like this.

Tracey Dortono

Best bank around :)

정의환

Good and something difficult customer service.

C

worst banking experience ever!

Spyke Dragon's Art Asylum

The staff is very helpful and polite, they are quick with the service they provide and are very welcoming to their customers.

Danica Lusk

The silver haired woman that works there is rude, unhelpful, lied to me about my account instead of rectifying the problem, she told me to open an account elsewhere. I do not recommend TD at plateau.

khalil bennani

(Translated) car service, to do operations on the counter without leaving his car (Original) service voiture, pour faire des opérations sur le guichet sans sortir de sa voiture

Marcy Hutton

Staff is great, however there needs to be MORE of them on the 1st of the month. With the amout of service charges an account holder pays, certainly the bank can afford to schedule more than 2 tellers. 12-15 people in a line up is unecceptable!!!!

justin David

Charged me a random 5 dollar service fee after I had a bill come out they put my account fees through which went negative for a total of one hour until I realized. I transfered 120$ to my chequing account and the next day saw there was a 5$ nsf fee, I asked the bank why and they told me because i did not have enough money when my 15$ service fees came out so they charged me 5$ nsf on service fees!!!!!!! You can not charge a penalty on bank fees the service fee would have remained until my next cheque went in. I had the reverse it even though they told me it could not be reveresed. Be careful watch your account charges 5$ adds up quick and if there doing this thousands of times a day you can only imagine the money there scamming.

Christine Tan

Got hung up on twice

Michael Rosario

Friendly staff, plenty of parking and a nice location.

Amanda Bonogofski

Terrible customer service and no apologies for long wait times.

Din Muhammad

I know these guys are too lazy. They are not coming on time. And they close before ten minutes. The time they show on the website. But the stuff are friendly and nice talking people

Alixx Porter

The information posted about their hours are wrong. They are open 8am - 8pm, Monday-Friday, for 2 weeks I thought couldn't make it to the bank to find out they were actually open the entire time...

Shelby's Shitzu

Friendly staff. Love the hours.

Jacob Sedore

It might be busy there but it always moves fast and the staff are great

Saja gharib

This branch is my WORST experience, the reason i even give the 2 star is i know that TD is better than what i experienced here. The customer service reception asked me to wait until my turn is up AND after waiting for 2 hours i got my turn only to know that what i want to do (which is open a business account) was not doable that same day. It was SUPER unprofessional and EXTREMELY not acceptable to wait 2 hours for this, specially that i told the person what i am here to do !!! Im never dealing with this bank AND SPECIFICALLY THIS LOCATION ever again.

Colin MacMichael

TD has the best hours and a wealth of experienced employees.

Palm Daddy

Avoid this branch, many staff are newbies and don’t know their stuff... always a long line up.

Jim

Never open. Making it impossinle to book appointments or just use the bank

Eric Lévesque

(Translated) Never a waiting line ???????????? (Original) Jamais de fil d'attente ????????????

Jose Aguilar

For me number one this branch because of well organize the staff smiling and faster work..

Leigh Parker

Happy with the service I receive, fees could be cheaper but it is what it is

Odene Spence

TD took my money without me knowing then bank manager trys to tell me that my gym took the money. The bank manager could have help me in a different way but she totally had the wrong approach. ????????

Inspection Service Plus Des Deux Rives Keven Guéri

(Translated) The worst service! (Original) Le pire service !

gold punks

Among the worst banks. Took them more than 3 visits to activate tap on my debit card, personal loan guy was more interested in talking music than loans. Generally speaking, go to another branch. They clearly have absent or uncaring management.

Damien Morphet

Perfect hours and location. Especially for those of us with odd hours.

Jojo Ng.

Wonderful experience there today! KT and Yaneth you are the reason why people will stick to TD. Thank you so much for excellent service! ❤️

Eryn

Very friendly and professional. They do not treat me like I'm mentally deficient or slow just because I'm wheelchair enabled. They do go out of their way to make sure I'm comfortable and let me use the station that has the lower service counter. I'm very satisfied with this branch and will use it for a very long time.

Mike Klemak

Work just around the corner and need some bills exchanged for smaller ones. Nothing crazy, just 20s into 10s and 5s. I'm not a customer there, so they wouldn't even consider it. Merry Christmas. I'm glad I don't bank with you.

FrydmFytr

Best hours

Malarvannan Balasingham

I don’t know why. To transfer my own money they ask questions and finally said to go my home branch. I hate that.

James W

Need live operates. Their voice system is rediculas.

Roberto Bito

When I described the international address and bank account information at the third time I get a little upset and told her (the teller on the business side) That I'm not going to tell u again if u can't understand after telling g u 3 times. And so I was gonna hand over my little note to let her do it on her own. She Than went back and called the costumer service manager out ... And she asked me why I used explicit Language with her employee ? I was shocked!!! She acused me using explicit language and being rude . And she simply did not understand the European address and euro bank name I give her. I told her that she is a lier and this is unbelievable. A professional bank employee lied to get me in truble so she don't have to explain why on earth she can't understand English. Never ever going to this branch again. Be very careful.

Ahmad AlAbid

Doesn't matter how long and how much you have with TD, this branch will still hold your cheque. Never had an experience like this at any other TD beanch. Very poor customer service, the assistant manager at the time, Leah was on her cell and didn't even bother to come over to provide an explanation about holding my cheque. Caused me a huge inconvenience. And will consider to switch my banking to CIBC. I never faced any of these issues with them even though they are NOT my primary bank.

Thi Thuy H

SUCH slow service and not seeming to be on top of their things. There’s always a line up but they seem to not be aware of it.

Karine Prince

(Translated) Not very useful to have an account at this bank ... almost no counter, only 1 branch in Saguenay lac St Jean ... And from the point of view to help in case of fraud, I saw better than me to make answer by Frederick ... well, it is not my problem !!!! (Original) Pas très utile d avoir un compte a cette banque... presque pas de guichet, 1 seule succursale au Saguenay lac st Jean... Et du point de vue à vouloir aider en cas de fraude et bien, Jai vu mieux que de me faire répondre par Frédéric... bien,c'est pas mon problème !!!!

APPLESILVER

Excellent commercial accounts department. Very easy to deal with! Busy branch, but good banks are always busy! Happy to be a customer!

Elizabeth Comeau

(Translated) I had a date with Samuel, he was so friendly and professional. He gave me great information, he explained it to me in a way that was easy to understand (because I told him that I had a lot of difficulty with banking jargon). In short, I highly recommend it if you are looking for someone for advice or explanations. :) (Original) J'ai eu un rendez-vous avec Samuel, il était tellement sympathique et professionnel. Il m'a super bien renseigné, il m'a expliqué d'une façon simple à comprendre (parce que je lui ai dit que j'avais beaucoup de difficulté avec le jargon de banque). Bref je vous le recommande vivement si vous cherchez quelqu'un pour des conseils ou des explications. :)

My Hobby Nest

Excellent service by Spencer Watling. He is a professional Financial Advisor. He is very helpful and friendly. He is always punctual and easy to deal with.

kayla2787

Was really looking foward to switch banks a d start with TD... until I got there (Newman branch). Awful service by the clerk, you gave me the worst attitude, without offering any kind of help. At least, at CIBC, even if the bank itself was screwing me, their staff was aleays smiling and super helpful, whatever the situation.

StrictCopy3

The ATM jammed a couple of times while I gave it money to deposit, but other wise it was good and got the job done that's all that matters to me.

Liam Speiran

Have never had any issues with this T.D. bank, was very happy to get help in finding a first credit card to go with and the employees are always helpful in assisting me with any questions I have. Added bonus that the building itself has a historic look to it that has been well maintained.

Yvonne A

This is a horrible location. I had my wallet stolen with my card and ID and I had called easy line and was told there's a secondary authentication method when you don't have ID, manager in the branch flat out refused to help me didn't even do any of the secondary authentication and just try to dismiss me. Imagine losing your wallet having your card used by the person who took it and the bank that you keep all your money in refuses to help you. I've never been more disgusted to be a TD customer and as soon as I have those cleared up I'm switching to someone else honestly don't go here everyone is prejudice wants to get you out the door quickly no one cares

Eugene Vaniderstine

BEST BANK.

Daniel Tremblay

(Translated) I have been there for a good 20 years +, always as well served, warm and fast. Accessible for reduced mobility. I love their way of doing customer service side, it is not comparable with the crates pop. or have treated us like cattle besides making us wait without end! ;-) (Original) J'y suis depuis maintenant un bon 20 ans + , toujours aussi bien servi, accueil chaleureux et rapide. Accessible pour les mobilités réduites. J'adore leurs façon de faire coté service à la clientèle, c'est aucunement comparable avec les caisses pop. ou ont nous traite comme du bétail en plus de nous faire attendre sans fin ! ;-)

Nazar Ajeely

Location is fantastic .. but extremely busy

Burak Yaman

I had to wait 15 mins for just a regular branch issue like depositing a cheque, I was the only one on the line, there was only 1 employee and he was chatting away with another costumer. This is by far the worst functioning td branch I've ever been on!

Aleksey Zinchuk

Andy Banciu provided fist class customer Service. HIGHLY recommend. Excellent knowledge and financial advice.

Elissa Pendergast

I spoke with Remy today and what great customer service! It's nice to have friend, thorough, confident service!

Simon Westwood

Amir worked really hard to help me resolve some issues, best help I've ever had at a bank! Thanks Amir!!

엄은미

Nice person!!!

Golden Leaf

Always line up . Not enough customer service and slow

Saif Bagdadi

I went to that branch and made a cash deposit through the ATM machine, after 48 hours I noticed on my baking app that nothing showed up yet. I went back to the same branch to see what was going on. The lady at the counter wasn't helpful, when I stared asking more questions about where did my money go she told me that there's nothing she can do about it and that I have to leave the bank, she even called the security to kick me out while all I was doing was asking where did my money go. P.S until today they never gave me any update about the lost funds.

Kate Emberton

Slowest bank ever.

Joanne M

Wonderful staff!

Danielle Merci

I deposited $500 in my account in the ATM and the machine told me I only actually deposited $300. Went in to get help from the tellers and they told me they could check the machine out back to see how much money is in it, they came back out and basically told me I am lying and I won’t get my money back. Thieves work here

Paul Vautour

Open at 9:00 ??? 9:20 And we are still outside waiting

Michelle

They need to figure something out, went by 3 times in a week line up around the building, had to go last time over 2 hr wait, no social distancing being enforced outside around where you are, people smoking. Only 3 active tellers inside with over 70 people outside. Other branch closed, less hours. Maybe they need to restructure the inside have less offices and more areas for people to be inside as well as more areas for staff to service them.

Alyson Beatty

Average bank on busy main road.

Arrabi S

Helpful staff that get to know their customers.

underwearskids

Went in on Tuesday February 11 at noon. Ryan was particularly helpful. Excellent customer service.

Rafik ARIF

The advisor is great and he takes time to explain all the details.

C Bou (Chanti_luxe)

I have been using this bank for over 20 years, and I was blatantly disregarded last week on a serious matter of fraud to my account. The teller went to a woman I believe was the manager about my concern, and she provided no solutions. I went home and called TD customer line and an investigation was immediately going to be done and my card was cancelled from further fraud. Very disappointed that the woman didn't take my concern seriously.

Edward Tang

Convenient one

Bervyna

(Translated) Correct. Good customer service. However, the services offered are more expensive than those of other banks or cooperatives such as Desjardins. Their online interface is also less good. Also if verification codes need to be sent, they take forever to arrive. (Original) Correct. Bon service client. Cependant les services proposés sont plus chères que ceux d'autres banques ou coopératives comme Desjardins. Leur interface en ligne est aussi moins bonne. De plus si des codes de vérification doivent être envoyés, ils prennent une éternité à arriver.

Tim Mason

It's a bank so not a lot that one wouldn't expect there. It's clean and tidy. The staff is always friendly. Service is usually quick. Two bank machines in the front entranceway area. Lots of tellers. Convenient location.

little Ben george

Thank you thank you thank you so much for both managers Tanis & Sharmila to go beyond offering the customer service at its best... may god bless you and your employees...

Michele Ruicci

This branch of TD (Dorchester) has the worst customer service of any of the banks I have been with in all my years of banking. Have had numerous bad experiences here, including horrible wait times, incorrect updating of my files numerous times, sending my credit card back (but never notifying me it arrived at bank in first place), and so many more. However, this last experience has been the icing on the cake - I have been calling and emailing an advisor for well over a week (whom we met two weeks ago) to see if he has received some paperwork we needed to get in to him. I have called and emailed, numerous times and he has not responded to the email, nor the follow up calls (simply inquiring if he received the documentation). Guess our business isn't big enough for him. He has put us at a standstill, and I couldn't feel less important as a customer. He should remember without customers, he might not have a job. Am definitely moving all my banking to another bank, as this terrible customer service is the norm with this branch. So sad, as all the years I lived in Toronto, I received A! service from TD @2 St.Clair. I suppose that's why i keep giving this branch a chance, but I am done. This branch is terrible. Go elsewhere.

Felix Brou

(Translated) Very courteous welcome in St Eustache, here are bankers who know why they choose this profession .... (Original) Accueil, très courtois à St Eustache, voici des banquiers qui savent pourquoi ils choisissent ce métier....

ed lanktree

Great hours nice friendly staff

Parminder Kindhra

Registered today, after 15 minutes got a message to enter the branch but lady who was letting customers inside the branch would take someone known to her....absolutely ridiculous services....0 Star

Freesia

When I do banking at other TDs I had no trouble with any transactions. But here, when I did a wire transfer I got tossed around between the receptionist and the teller....was taking so long too. When pay company bills I wasn't allowed cuz I wasn't the owner...but I was paying the bills not withdrawing the money.

Claire Mulligan

Revelstoke has the best branch ever. Wonderful service. They helped me organize my finances and made it so very easy. Thanks again!

David Roi 224

Cool

Annie Mike mike

TD Bank in Queen St and the business TD to you don't go fare close to close in the Garden City

Friendly Neighbor Gaming

Maybe try giving customer service.

Gurdeep Singh

Very busy,always big lineup! They need more staff.

Nicholas Gallant

So far so good...to be continued

Mike Capson

Good service!

Chris Jensen

What a great bank and great customer service. They are always there to help and their level of knowledge is amazing. Ryan, Rajinder, Roz are super nice and always go out of their way to come and say hi and see how we are doing and how they can help. The bank is super clean, organized and the staff are super friendly and always there to help.

Mohammed yassir el youssfi

(Translated) Very good service. (Original) Très bon service.

Stephen Peterson

They are never open at times that allow a working class person to deposit cheques or do banking without missing work. My girlfriend has been having her paycheques held each and every time they are deposited into the ATM (even though it happens every two weeks for the past 3 years) so even weekends aren't doable. When confronted about it, not only did they provide zero help or suggestions, but they generally had an attitude of "who cares". This is the single worst banking institution I've ever witnessed, I would not recommend them to anyone for any reason.

Romeo Santuyo Jr.

I applied for loan and was assisted by Jim Sutter of TD Bank Jackson Square Branch and he made a very remarkable job. I got approved and got the money at my chequeing before I stand and leave the bank. What an awesome experience.

Nano Muruvi

Out of all the banks in the world this one is the best! I feel that my review of this place just isn't good enough to portray how good the bank is.

Carly Mcaree

I wouldn't even give them one star. Manager was rude writes messy. All young unhelpful and dont empathy or will to care for customers. Fake advice aswell unhelpful

Michel Paradis

(Translated) Very nice bank, practically perfect customer service. (Original) Très belle banque, service à la clientèle pratiquement parfait.

Serge Bélisle

(Translated) Very good service and competent staff (Original) Très bon service et personnel compétent

Austin

TERRIBLE financial advisors. I've had nothing but bad experiences investing with TD. My first experience with a TD financial advisor lead me to over-contribute to my RRSP, causing me to receive a massive penalty from CRA, but hey, at least the advisor received a good bonus from my investment I bet! Do your due diligence when you're first starting to invest, I wish I had before trusting my bank.

F. T.

Helpful staff Great location I did like the overdraft offer

Cheryl Palen

some of the staff can be rude but otherwise I think that it is good

Rob Spender

This place rocks, all the staff are overly friendly and welcoming. I could say the opposite about the “kind samaritan’s” in the area.

Curtis Borel

Convenient location and hours for Square One residents.

glenn kyle

Good service

Gem Laxina

TD you can NOT TRUST I had appointment today at 5pm, the receptionist told me Ms Mariam Al-Musa the financial advisor will be with me in 2 mins, then 30 mins later Im still waiting so I ask them wherw is she? They said she's still with a customer, and they are sorry because there has been an overlap on the appointment, that's why we book an schedule, so this doesn't happen to us, then they gave us somebody who is not a financial advisor who doesn't know what his doing!!!! He ask us if we want to reschedule, Im Like WHATS THE POINT OF SCHEDULING AN APPOINMENT AGAIN???? If you can't stick on the scheduled appointment!!!!!!! I'm so frustrated we wasted are time coming there, AVOID THIS BRANCH for your own good!!!! I might change bank too!!!!!!

Alex Mccorquodale

Great place for banking Tills are mainly all open Fast and good tellers very courteous and friendly

Helena Luciano

Always only 2 attendants at the front desk while 3 or 4 other front desk attendants are walking around leaving a long line any time of the day.

Bahar Akrami

I am very much disappointed with their service when it comes to dealing with consultants and financial representatives. They keep promising they will provide feedback and resolve the situation and you dont hear back from them. The only time their service is good when dealing with customer service representatives. But the consultants have no clue what they are doing and each person gives different information.

Cole Thorsen

The tellers and other staff are always very helpful. I feel like they have gone well beyond what I would have expected on a few occasions as well. Say hi to Harm, he is always great to deal with.

Pierre-L. Jean

(Translated) Excellent service and fast in general (Original) Excellent service et rapide en général

Stephen Rose

Be cautious here. During Mortgage signing TD told us they require mortgage insurance. Later when I called TD Underwriting for an issue they said Mortgage Insurance is not a requirement, and staff should not be claiming it is. I had previously dumped all TD accounts because of how horrible it had become in the last 10 years. I'm sad to be there again. Also at this branch had an employee ask for my ID after entering card and PIN successfully, which was strange to me. First time in 30 years. He then wrote my drivers license number on a post-it note. Then said I see you have another TD card that looks old ( for another account VISA or Business ), i can take them and issue new ones. I declined, it seemed weird to give somebody my old TD card that just wrote my DL# on a post-it. Also asked about setting up an RDSP for a family member, they said 'we don't know how to do them here you would be better off choosing another bank. 'Banking can be this comfortable' is a joke slogan.

Julien Desrosiers

Td bank. Long jours. Two automated cash dispenser machines

Gobind Sidhu

Christina helped us so much! We came here looking to set up a new debit card for me, and a new account for my parents, and Christina took her time and helped us set everything up perfectly. She went over the alloted appointment time by a few minutes, and didn't even rush us one bit. This is the kind of service that's needed at all branches, she's definitely a great employee. Thanks Christina!

K Prettie

Not very good service. Long waits

Theresa Vu

Thank you so much to Annette and Cameron for helping my fiance and I with our credit cards. There was a miscommunication with our points and they both worked so hard the problem solved. We are truly appreciative of their work!!

Travis Maloney

Nice branch, not any parking though. Charity is a great financial advisor!

Konstantin Pankratov

I like this branch. The staff is friendly.

Glen Hostes

RUDE STAFFFF STEFANIE IS RUDE AND MEAN TO CUSTOMERS.

James Burkinshaw

great service

Alain Belanger

(Translated) Very good service. Great location with parking behind. The sales team is really competent and very professional. In addition, thank you to TD Canada Trust for providing us with a bank in NB that can make decisions in NB. I believe this bank will grow rapidly. (Original) Très bon service. Endroit très bien situé avec stationnement en arrière. L’équipe pour le commerciale est vraiment compétente et très professionnelle. De plus, merci à TD Canada Trust de nous offrir au NB une banque qui peut prendre ses décisions au NB. Je crois que cette banque va grandir rapidement.

Avery Young

A busy branch, likely caught up in line, especially beginning or end of the month

Brianna W

Friendly tellers for the most part. There is one who you can really tell does not like her job, or the public she has to deal with. I try to avoid her. Everyone else is super friendly and helpful.

Sofiane Hadri

the bank is very clean , and the staff are friendly the service is great just the parking lot is small i have to park at KFC ,after all good service

Joshua Christie

Great Smiles all the time and very friendly.

Serge Prud'homme

(Translated) I have been a TD customer for 30 years and this is the worst branch I have seen. Very bad service. Incompetent staff. High staff turnover. Do your transactions online as much as possible and go to another branch. (Original) Je suis client de la TD depuis 30 ans et c'est la pire succursale que j'ai vu. Très mauvais service. Personnel incompétent. Roulement de personnel élevé. Faites vos transactions en ligne autant que possible et allez à une autre succursale.

Jenny Wei

lack of customer service at this location.

Aimee Bradfield

Great staff, but the location is terrible. getting in and out of the parking lot is a nightmare. Dont know why they chose this site over the one in the NoFrills parking lot!

Bryan D. Freehling

I visited this bank last weekend. An American friend of mine needed to open up a Canadian checking account at a local bank in Quebec City since she will be moving there soon. Initially we went to Banque Nationale, 150 Blvd. Rene-Leveque E. My friend expressed her desire to open up a checking account, and we both were surprised when my friend was told that there was no one at the bank who could help her open up an account, but my friend would be able to do so if she wanted to schedule an appointment later in the week. It was a surreal experience since there were four people working in the bank. Anyway, a few blocks down the street, we discovered TD Canada Trust and we decided to go there. Once there, we were welcomed and helped by M. Guillaume Girard. We were very pleased with the efficient and excellent service that M. Girard provided. TD is really a stellar financial institution, and I am truly happy that my friend decided to open up her accounts there.

Ana Mohamed

I love it. Very helpful people.

rray

What the heck did I just encounter? Slow service, bad customer service, completely trash. Just received a call from TD, the foul woman said that I don't know how to speak english and I need help. Excuse me, I'm in high school, and I'm pretty sure I understand and can speak english. The woman kept talking, so I had to hang up and she called back! I got pissed so I powered off the phones. Horrible people working there, hope ya'll get fired. Wished I can give no stars, no offense.

5ith 4cech0k3

A éviter absolument,TD = zero service ,ancien client nouveau client cest pareil

Danielle Nurse

My husband and I tried to call this branch 3 times and for 3 days we were told we would get a callback by noon. Never happened. Finally we call a 4th time and get a person who called back. When we asked why nobody called they said the guy who handles the type of appointment we needed was on vacation. So we were leaving voicemails for someone who isn't even here and nobody thought it was a good idea to make sure someone handled their voicemails. Fun! So they book us an appointment with "John". My husband and and I showed up before our appointment and we were promptly greeted. When we gave the name of the agent we were supposed to meet he got confused and he said "John" doesn't work here anymore. My husband shows him the confirmation email we got the night before and he says he quit the week before. Nobody would tell us how we booked an appointment with an employee who doesn't work here and nobody was available to take us. We took a taxi there in the snow and left annoyed. We will be closing our accounts and moving to another bank. TD has always given us spotty service but this was the last straw. We will never bank with TD again.

MB - 07GB 863106 Queenston Drive PS

It’s an amazing branch

Syna G

Excellent Staff, ATM after hours is located outside on the Simcoe St side of the building.

Linda Turner

excellent service

WeeeWriter

I have always found the staff to be professional and very friendly.

stephen bergen

Been a customer since 1996. New manager wont cash my paycheques of a new job of wich I have deposited 3 so far with no issue. Went to a different branch and was helped with no issue. I wouldnt go back to this branch. Managed horribly

Braden Mackenzie

WOW where do i even start? I phoned TD to apply for overdraft and they tell me i need to go into a branch, then when i ask in branch the guy tells me oh we dont do that here you have to phone, we dont have "the form". I noticed my easyweb was disabled, there was a phone number on my account i didn't recognize, my address needed to be updated, i needed (and did) to report my chequebooks as stolen, it took 15 minutes just to get my transit number (which was an argument with TD telling me a transit is 4 numbers when its obviously 5!), the guy at the front desk tried telling me i needed ID (had my birth certificate/verified pin/banking details) to get a new bank card when i already went there twice (a month or two prior, and it was the same employee). VERY UNPROFESSIONAL. Was NOT taken seriously, can still not access easyweb, the phone numbers were not changed or removed, so it was a giant waste of time. Going back tomorrow and I'm not impressed at all. This is my bank account its not a joke!

Melanie Kenny

TD bank machine is bad,i dont deal with TD but my friends does,and there always telling me that the ATM dont work,it eats your card,that the app dont work,or e transfer is down...so im not interested to go with them,theres always a problem with TD...

Jay Patel

Staff member is having too much attitude... not cooperative

Amateur Travel Vlogger

Had one of the worst banking experience at this branch. I had my appointment booked at 4 got there and had to wait for 5 mins and then when I finally went into the room with Maria who was in the middle of helping. Out of nowhere this lady Lydia Li walked into the room and said I’ll be helping you and take over and then she had the audacity to say I’ll be getting call for another phone appointment shortly and then you have to leave the room and I have to take that call so she can help other customer and then you can come back. Which seems super unprofessional to me. I would never want to go to this branch where there is no professionalism at all.

Paul Sture

It's a Bank.... Staff is nice enough and being in Superstore parking lot, some may find that easier some harder. There is a drive through ATM.

Igor

Main branch. Most qualified staff. Fast service

Grayson Morawski

Great branch

Dr. S. Shahdad Ayoughi

Great staff and location but charges unnecessarily for service charges even when they can NOT to.

Harrison Han

Big line up

Sydney-Vadim Jay

(Translated) None served, haughty and rude supervisor (Original) Aucun servis, superviseur hautain et impoli

Mahdi Sahebnasagh

Opened an account here. The account manager could have offered me a better deal. I found out when I visited another branch in downtown.

Harry Gill

So slow has to wait for 1 hour...There was big line up only 2 person were there to help the customers....

Stephanie Bissonette

*Updating my review as the line issue has been resolved discontinuing the business line* good job guys! Amazing staff. Unfortunately, they appear to be suffering with enough staff. Mulitple times I've waited 30+ minutes in the business line while the normal transaction line cleared and refilled 3 times over. I switched my business from Scotiabank, and constantly regret it.

Martin Carrier

(Translated) great service (Original) Excellent services

PRITPAL DHAMRAT

ALWAYS BUSY NO WAY YOU CAN GET TO THE COUNTER RIGHT A WAY ...YOU HAVE TO WAIT ATLEAST 30 MINUTES OR MORE. IF YOU GOES TO THIS BANK FIRST WEEK OF MONTH THEN MORE LONGER TO WAIT...STAFF IS GOOD BUT NEED QUICK SERVICE

Connor Murphy

Excellent service, friendly neighborhood bank. Sweet drive thru features. Open late

Darryl Sourwine

My family has used this td for years and staff are typically friendly and helpful.

Money Gardener

Great service.I was with Caisse Pop few years ago and what a difference.

james k.

Several ATM's to use.Friendly staff.

Sarb Nagra

I am very disappointed with their hours posted in front of the store and online. They decline to help me even though I was there within posted business hour and they still declined to serve me. I was there to get a cheque. The lady didn’t even let me finish my sentence and she said they are closed and she shut the door. I don’t understand what’s the point of having false business hours. Here’s the photo of other customers arguing to get in but they were also declined. This has never happened to me with any other bank. I’m really disappointed and terrible experience at this branch. If you’re thinking of going 15-20min before closing don’t bother.

Dylan Kashkish

Phone service sucks, calling for 20minutes plus no one would answers really considering changing banks cause of it

Rosyla Streaming Network

I had to make a deposit in this branch on the 12th in the early afternoon. The bank wasn't busy and I was able to do it easily enough. Nonetheless, what I saw when I was inside the bank was very disgusting. I had looked around and saw dozens.. yes dozens.. of snotty-orange tissue paper and kleenex strewn completely across the floor. It was everywhere. It isn't that I am a germaphobe, but more the fact that people wonder why the flu travels in flu season... this is one of those reasons. I made my complaint to the front and was 100% ignored. She just sighed and gave me the look of "Well what do you want ME to do about it?" It's called get a janitor or someone who works there to clean it up before some kid picks it up and gets sick! Common sense! It was just filthy and substandard for such a well-established bank. ASHLEY LGRJ (Rosyla Streaming Network [youtube])

Amer Bitar

Great services

Sarfaraz Patel

Amazing service, had the pleasure of dealing with Ernest Chan. He was of great help, much appreciated.

Jonathan Paruch

Rude customer service, will never bank there again. Two weeks you must book in advance to talk to a financial advisor." TD we are here to help" more like here to over charge and give 0 services to its members. Trash!

Maryam

Tried booking an appointment with a broker online but their website was glitchy. Tried multiple times in a week but failed every-time. I walked into this branch to book an appointment Monday afternoon. To speak to someone behind the counter will take you 10mins+ with just 1 person in front of you. The overall atmosphere of the bank is way more relaxed than one would imagine for a bank.

Papa Rob

It's a shame you have to give one star to this organization. Possibly the worst customer service, incompetent consultants, bureaucratic infrastructure where one person cannot answer your questions. You need several. You need appointments. Deadlines are meaningless. All this, but the fees are still egregious! The big 5 banks are all similar. Seek service and competence from Credit Unions.

Omid Hoorzad

Terrible Branch, Avoid going here. Advisers are trained poorly and mostly have bad attitude. Very rude manager and just overall terrible customer service and experience.

Bakeer Subramaniam

Service is so bad I took bank draft from Cibc there is hold on for 5 days I asked them they need business card from the bank I got draft from doesn't make any sense... I never do banking with this branch

Claude Ouimet

(Translated) Bank with impeccable service (Original) Banque avec un service impeccable

C

Great service, nice building with tons of parking. Knowledgeable staff that really feel like they're working hard to get you the best rates. I've enjoyed every part of my experience so far and I'm not sure if it's just this branch or TD in general but I wish I would have switched earlier.

Jordan Morin

Just over all worst bank in Canada. Have had issues since day one and that was 14 years ago. Had this account since I could get an account and days it seems like I buy nothing and yet money still disappears, and apparently put things on your credit file that shouldn't even be there. So ya worst bank in the country and always bad customer service and honestly should rethink their policies and make sure people are doing their bloody jobs.

Paul Chlouba

Horrible service on hold for 3 hours people are rude and have no knowledge of what they are doing wanted to get insurance for a car I just bought for 1 hour to drive home and they were incapable of doing so worst insurance company I have ever delt with would never recommend this company to anyone let alone my worst enemy. Absolute joke of a insurance company

C. Derkson

Awesome service

YM Chao

Good branch with nice people!

Dan Clarke

Great location. Always friendly. Super customer service when i lost my bank card.

AR M

I want to give a shout-out to the all TD team members at the King George branch for their customer care. Well organized, good service. Merci, Thanks!

Johnny Guenther

Worst TD Bank in niagara region. The way they usher you into line up reminds me of how they heard cows into coral. They wouldn’t cash in a certified check.

klepetar

financial and banking services are ok..but i don't know who is hiring but it's been going downhill for years now.. i am a longtime customer (30years+) and something happened last week that i thought was cheap.. i will get my mortgage somewhere else..

Trevor Meier

They'll let you open a bank account and take your money, but they won't give you a key to the bathroom. Great customer service.... ?

Adam C

Very unimpressed. TD has gone way downhill. I’ve had to go back to the branch multiple times just to fix problems created when they couldn’t set my account up properly and every time the customer service has been rude and incompetent while there is only ever 2 people at the tills and 20 in line. If you’re thinking of switching to TD I wouldn’t advise it.

Mr “Boomrang” X79

(Translated) Servive correct. Very convenient opening hours. (Original) Servive correct. Horaire d"ouverture très pratique.

Di Nicell

I have always been treated with a happy professional face. Great bank

Marla Orcherton

I got a rude phone call, while i was working. The person on the TD line, said "appointment at noon." That was it. Did say who she was, didnt understand her very well. All i got was TD bank. Appointment at noon. There was a big miscommunication, my son made the appointment, i wasnt informed. It was for a loan to help them buy a house. I. Am taking over a debt for them so they can afford this house. My son was dealing with Connie, this BO person, should not be dealing with Canadian customers until she learns to be professional and not rude. She should stick to Chinese clients and

flash wolverine

Very nice staff and really good bank

Matthew Persall

This branch has very professional service it's only issue that I find are the minimum working hours that they are open. I'm having troubles with cashing a check because they are not open when I am not working. Maybe the issue is that I work too much

Sherry Nelson

Awesome staff and advice!

Scott G

Friendly staff great service reasonable mortgage rates and your in and out within minutes

Stephen LeGresley

This company discriminates against people on ODSP by forcing them to deposit their checks in full regardless of the fact that even personal checks can be cashed without deposit. TD Canada trust is anti-disability.

Paul Lahaie

Great service, no wait Recommend TD Canada Trust for traditional banking services

Patsy Trobridge Van Haaren

Very helpful, great service

LAURA THOMAS

Safe and secure

Jason Tyler Guest (Jatygu)

I receive warm welcoming customer service every single visit. One of my favorite aspects of dealing with TD Canada Trust, specifically this location, is that they make an effort to go above and beyond to exceed your needs. And they always succeed with that. That is the main reason for my loyalty and why I continue to add products and services with this branch.

jr longley

Best location drive thru! Doesn't get better than this!

Laurel Rousseau

You cannot talk to someone on the phone. They say leave a message and then no one calls back. This is the worse service I have ever had with a bank.

Ger B

They implemented some new bank machine system with no envelopes. I was unable to deposit a corporate cheque because the new paperless system couldnt read the cheque. Why are these machines going paperless anyways? You dont want to pay someone to open envelopes. Hmmmm

Richard Burnside

Good friendly service

Iron Lotus7

brutal and unprofessional at columbia save your time and go up to 6th street for the best service.

Marge Simpson

Located inside the World Exchange Plaza. Full teller service. Corporate offices are upstairs.

TJ

Went in a couple days ago to speak with a financial advisor named Dillon. I can’t say enough good things about this well-spoken, knowledgeable and patient man. I got invaluable advice from him that will help me for years to come. Thank you Dillon for your time!

Petrina D

I have been going here for years whever there was a problem it was fixed quickly..the staff are great and I will not go anywhere else.

Mohammad Albash

(Translated) His machine (Original) الةةةه

Mark Rees

Friendly service