Reviews of CIBC Branch with ATM (Bank)

DAVID DYCK

They really slack on keeping customers happy also impossible to get them on the phone.

FrankyFrank

(Translated) No phone answer. (Original) Aucune réponse téléphonique.

Jil Sonia McDonald

Very disappointed, Staff is rude, not helpful at all. Worst service ever. I've been a long time client of CIBCs, but I've had enough when they 'lost' $40,000 of my $ - 'misplaced' it in their system for months.

Stéphanie N.

(Translated) Thank you very much, Madame Tougas. (Original) Merci infiniment madame Tougas.

Alain Marcoux

(Translated) I arrived without an appointment and Ms. Tougas still welcomed me very well. She finalized the opening of my account and gave me my bank card and all that in less than thirty minutes. Bravo for the excellent service. (Original) Je suis arrivé sans rendez-vous et Madame Tougas m'a tout de même très bien accueilli. Elle a fnalisé l'ouverture de mon compte et m'a remis ma carte bancaire et tout ça en moins de trente minutes. Bravo pour l'excellent service.

Phelonious Punk

Had to get some stuff done that was difficult and Phil Brown helped me out big time! Gave me advice even though I was snarky at first expecting the usual bank guy but no, helped me and talked me through a difficult process. Thanks Phil you rock!

Kadama Mayuk

Hello I will add to this list of bad reviews I was profiled by a teller and she siezed funds from me directly and put them on hold gov cheque and then after complaining and nothing was done I didn't want to go back in to the branch I made the bigger mistake and scanned my second cheque to deposit and had another hold put on my gov cheque by the system everyone else i know has no problem scanning to deposit. I was profiled and had money seized by them at the branch so not good when people need there money I have been a loyal client for like 12 yrs and am seriously considering a new bank after having monies seized by a bank teller who has made a judgment call on me directly seizing funds of mine from a gov cheque is going to far as a bank

Robby Co.

(Translated) Very good for the sector. thanks for the customer service ???? (Original) Très bien pour le secteur. merci pour le service client ????

Neil Pickett

Telephone recording says opening hours are 10am - 4pm, Mon-Fri

Hari Krishna

Wrost customer service

live show

Si vous avez le choix de choisir cibc ou une autre banque , allez y pour la 2e option. pire banque que jai eu ever. Te disent ton argent va degeler en soirée , meme pas vrai. Tu leurs parle de ce probleme et finissent par te parler de carte de credit wow Pu jamais , PU JAMAIS.

Philip Purcell

I have accounts there that were moved from Richmond Street when it closed so don't know anybody in the branch. It's 9:30 in the morning and I need to open a different account. I had to listen to a lengthy message about how they are taking such good care of their customers. Was going to leave a message but had to listen to the exact same long message again. Just hung up not feeling very "supported". Luckily I have other choices.

Preeta Reghunath

One of the manager on the weekend was a rude person, we went to bank for operating our deposit locker, had to wait in line to meet the teller and was finally told we will have to book an appointment. She gave us an appointment at a later date, however we came to know later that no such appointment was recorded and we did not actually require to book an appointment to operate the locker!!! I do not want to comment on the exclusive behavior we were subjected to, but I am thoroughly disappointed in having moved our personal banking to CIBC from RBC ( who in my opinion are more open and inclusive in their customer interactions).. I think your frontline staff in these smaller communities will need to work on understanding more on the Canadian values and what Canada stands for ..to retain a loyal customer base.

Mlle Jolie Dodue

(Translated) Love this bank since my first day on the list, the quality service, the jovial staff and more (after 4 years since I made my notification, I must admit that I still JADORE my bank: D thank you) I recommend CIBC Lebourgneuf: D (Original) J'adore cette banque depuis mon premier jour inscrite, le service de qualité, le personnel joviale et plus encore ( après 4 ans que j'ai fait ma notification , je dois avouer que JADORE encore ma banque :D merci ) je recommande CIBC Lebourgneuf :D

Nicole Breton

(Translated) Too much waiting to see the cashier ... Lack of staff (Original) Trop d attente pour voir la caissière... Manque de personnel

Neil Skrzypinski

They don't always call you back when they say they will. Missed opportunities!

Tracy Conley

Always quick through here!

Robert White

Excellent service.

Jay Andersen

3 ATM's, 1 of which dispenses American money, friendly staff and short lines. ( Usually)

freddy

Very poor service. very slow, never enough tellers on busy days (Friday). One teller made condescending remarks towards me while I waited in line. If there was another branch in the city I would go there but this is the only one left open.

HHH ZZZ

(Translated) Strongly advise against !!!! Go to any bank except CIBC !!!!!! You're gonna be screwed with this bank. You have to move 5 times to fix a small problem. NONE NONE NONE NO SERVICE !!!!!!!!!!!!!!!!!! Their advice is BAD BAD BAD with an extremely nasty attitude. If you are looking for someone who drives you crazy, go to CIBC lebourgneuf !! (Original) Déconseiller fortement!!!! Aller n'import quelle banque sauf CIBC!!!!!! Tu vas être faire avoir avec cette banque. Tu dois déplacer 5 fois pour régler une petite problème. AUCUN AUCUN AUCUN AUCUN SERVICE!!!!!!!!!!!!!!!!!! Leurs conseils sont MAUVAIS MAUVAIS MAUVAIS avec une attitude extrêmement désagréable. Si vous cherchez quelqu'un qui vous rend fou, allez au CIBC lebourgneuf!!

Alisha Allen

This place has helped me so much! I am getting better support from them then my own government! Although kudos to both m.p.p. Offices I did reach locally..and actually spoke to one personally within under an hour.Not only did theyHelp me out financially they also made suggestions and provided me with all my support. Dasigned Michael Brouillard

Amelia Moar

worst bank ever. They never answer the phone too, i called over 10 times today. 1 out of 5. if I could pick half a star I would!!!!!!!!!!!! racist workers.

Rick G

Bank located in Salish plaza. This bank now has envelope free deposit Atm's which is nice because you can deposit money through the atm and have instant access to it.

Dolores Ouellette

(Translated) No services !!!! no nada !!! @! @ In addition, the staff are always changing !!!!! @@ (Original) Aucun services!!!! aucun nada!!!@!@ De plus le personnels change tjs!!!!!@@

Matt Murley

I don't know about the company as a whole, but the employees at this branch are top-notch. Very helpful, knowledgeable, and friendly.

Michel Chéron

(Translated) Very very very long service, only 1 case available. (Original) Service très très très long , seulement 1caisse disponible .

Jake Unger

There is always a line up of 10+people due to the lack of staff. Staff are friendly but this is the only cibc in Chatham with tellers and its always a long wait.

Jonathan Cécire

(Translated) It is possible to park behind, in front and on the side and behind is preferable for people in wheelchairs and it is possible to enter without problem. (Original) Il est possible de stationner derrière, devant et sur le côté et derrière est préférable pour les personnes en fauteuil roulant et il est possible d'entrer sans problème.

Megan Lazarre

They should change there hours & make it open on Saturday's? ?

Matthew Glanfield

I have never had a problem with this bank. They bend over backwards to help me with my business and personal banking. Staff are always friendly and professional. Serena, Candace and Phil have all gone out of their way to assist me. Hopefully Phil stays on as the new boss.

Stanley Ernestine

Excellent service and very helpful with customer service.

eBryd Stratégies-Locales

(Translated) Wow! It was a first experience with an ATM without an envelope! ???????????????? Being regulars at CIBC Banks downtown, especially the Cartier Chinese. None of them is here again. It is not necessarily in the larger cities that we find the best services. ???????? Congratulations Chambly !! (Original) Wow ! Ce fut une première expérience avec un guichet automatique sans enveloppe! ???????????????? Étant des habitué aux Banques CIBC du centre-ville plus particulièrement au Cartier Chinois. Aucunes d’entres-elles n’est rendu là encore. ????Ce n’est nécessairement dans les plus grandes villes qu’on y retrouve les meilleures services. ???????? Bravo Chambly!!

Gonzalo

Excelente service

Alycia H

Wonderful service.

Ruth Bourgoin

Not even a one. The most unprofessional staff ever.

Michael McKenzie

Walked into the store and explained to the teller that i was currently a member of simplii financial. Before i could get another word out of my mouth she immediately started lecturing me on how they do not have any inflation with that company. I told her yes i understand that but i am now shopping around for a bank. She scoffed at me and said she may be able to set me up for an appointment in a few weeks to see if i would be suitable to be a customer at their branch. I was disappointed by this judgement and said i will be taking my business else were. She said "fine with me". I left very disappointed. Unfortunately they just lost a very good customer.

jason nauta

CIBC reports $1.17-billion Q3 profit, beat expectations By Tara Deschamps The Canadian Press Thu., Aug. 27, 2020 Only one branch left open, no wonder they beat expectations....????

Ben Thornhill

They need to hire more employees the employees are nice and great to customers but they are very slow. There is always a line up and they need more tellers its extremely slow compared to other cibc branches.

Dominique Maillette

(Translated) I had a mortgage with CIBC. Could never. Could. Never. (Original) J'ai eu un prêt hypothécaire avec la CIBC. Pu jamais. Pu. Jamais.

Rob Halldorson

Hard to get anything done if you use this bank. Not open on Saturdays and terrible weekday hours. Staff constantly trying to make their jobs obsolete by pushing you towards using the atm. CIBC recently raised all their fees by 20% again despite record profits. Seems like fair inflation…or extreme corporate greed…one of the two. Mortgage rates are the highest in Canada so shop around. Branch is clueless when any paperwork relating to CIBC Investors Edge needs addressed. They want you to use their rip off mutual funds. Bank elsewhere.

Alice Gregoire

(Translated) Service too long at reception. Are they understaffed? Every time I go there, there is a big queue. Please hire! (Only a cashier at the reception) (Original) Service trop long à l'acceuil. Manque-t-il de personnel? À chaque fois que je m'y présente, il y a une grande file d'attente. Engagez svp! (Seulement une caissière à l'acceuil)

cesar llerena

(Translated) Really too much waiting for inconclusive results (Original) Vraiment trop d'attente pour des résultats peu concluants

Eric Ottavi

(Translated) Very professional but this lack more hours of operation (Original) Très professionnelle mais ce manque plus des heures de ouvertures

tian pan

very slow

Maxime Roberge

(Translated) Excellent service, quick response, fair advice and good advice. If you're not already there, think about it! (Original) Excellent service , réponse rapide, conseiller juste et donne de bon conseil. Si vous n'y êtes pas déjà, pensé s'y!

Lincoln Jenkins

Terrible customer service 10 people in line and 4 tellers working only 1 open. I told the lady the service was extremely slow and she snapped back at me saying I guess its good you deal with Mainstreet then and not here; as I was switching my direct deposit info for my vehicle loan

Sukhman Dhade

Poor quality of staff. No help at all. People here don't know how to do their jobs. Give wrong contact information

Redmond Chambers

Made an appointment for a new credit card and Akshit helped me get everything figured out quickly and easily. Friendly staff, clean building.

Vincent Desjardins

Great place to do your banking. The staff is polite and always willing to answer all your questions.

Martin Verret

(Translated) The worst bank in town, my mother-in-law opened a TFSA account and when she asks to withdraw her money they said to her: "There is nothing we can do for you". Dishonest people, no service, don't even enter. A good record for consumer protection. (Original) La pire banque en ville, ma belle-mère a ouvert un compte CELI et quand elle demande de retirer son argent ils lui ont dit : "On ne peut rien faire pour vous". Des gens malhonnêtes, aucun service, n'y entrez même pas. Un bon dossier pour la protection des consommateurs.

sharon biggin

Very professional and helpful at the Corner Brook branch and Giving the best of service.

Michael Snowie

Went to cibc today, got there early in hopes of not waiting. As it turns out no tellers until 10am but doors open at 930. To me this makes no sense and maybe someone in the bank could step up and give some service. Unbelievably terrible service and will be closing all accounts with Mickey Mouse banking(Cibc).

brenda listoen

Hands down worst experience ever. Disorganized to the max, and lacking in customer service. Won't return and recommend you don't either. I arrive at my appointment time, they have no record of my appointment, have me wait 40 minutes, then come out and tell people who had arrived after me that he would see them next. I.am then told it will only be a few more minutes which it wasnt so I left. And to think the money they could have been making off me by selling me a mortgage. I can see why this place is not doing well.

Dhruv Star

Great customer service. I am very happy with there service and they are super fast... Staff is great.

Supaa DhAa

I've been a CIBC client for 20 years and this is easily the worst branch I've ever had dealings with. If you leave a message to have your call returned they will never get back to you (It's happened multiple times). They have a super high staff turnover so you'll rarely have consistent experiences. Go to the Sardis location. It's way better.

Trisha Brookes

Always happy, helpful and great staff!! Sometimes the line is a little long but they get through it as quick as they can!

Dorothy Lowther

Love the staff the service is good

Troy Newcombe

No atm

Michel Lefebvre

(Translated) Well located, Monique Martel, the director, is very friendly ... (Original) Bien situé,Monique Martel,la directrice,est très sympathique...

Doris Pennell

Very friendly service.

Bernard Lepage

(Translated) I went there to make the last payment on my car loan and the cashier was nonchalant, I really seemed to bother him. Never go to this branch. (Original) J'y suis allé pour faire le dernier paiement de mon prêt auto et le caissier était non chalant, j'avais vraiment l'air de le déranger. N'allez jamais à cette succursale.

Frederic Litalien

(Translated) Very good service! (Original) Tres bon service!

Satpal Singh

No one worst Banking service in the world. Totally Non Cooperative Staff. No Care of Customers money and time. Careless. Manager have no time to listen and understand the problems.

dont give

(Translated) Worst service ever seen !!! Cashier very unfriendly, slow service, I do not recommend cibc, I understand why he takes penguins in their ad! (Original) Pire service jamais vue !!! Caissière très peu courtoise , service lent , je déconseille cibc, je comprend pourquoi il prenne des pingouins dans leur annonce !

FAWN Iserhoff

I think the ringer is off. I've been calling for a month and no answer. I leave a message but no reply. I wonder if it's a technical problem or someone needs training. I really need their assistance and Frederic Girard is not replying. I live 10 hours away, how can i get through?

Dar Reid

Never been in it but had to give a star to write comment. Please OPEN on Saturdays. TDCanada is why not you?

Mark Bourgeois

(Translated) it is extremely difficult to have someone online no matter what number we are dialing. I called the branch, unable to speak to anyone. No answers. I then called 2422, I spent 2:30 waiting there. I tried online chat with an agent, no way to resolve the issue. The strongest part of this marathon is that when I finally managed to get the line, the agent at 2422 told me that he had fixed the problem. But, MUST. At present, nothing has been done. Of course, all the collateral problems due to this are still existing. Where have the customer service agents gone? Please find the solution. (Original) il est extrêmement difficile d'avoir une personne en ligne peut importe le numéro que nous composons. J'ai appelé à la succursale, impossible de parler à qui que se soit. Pas de réponses. J'ai par la suite appelé au 2422, J'y ai passé 2h30 en attente. J'ai essayé le chat en ligne avec un agent, pas de possibilité de résoudre la problématique. Le plus fort dans ce marathon est que quand j'ai enfin réussi à obtenir la ligne, l'agent du 2422 m'a dit avoir réglé le problème. Mais, FAUT. À l'heure actuelle, rien n'a été fait. Bien entendu, tous les problèmes colatéraux dû à ceci sont encore existants. Où sont passés les agents du service clients. Merci de bien vouloir trouver la solution.

david summerfield

very friendly and fast service

Matthew Parker

Friendly service

Pierre Ouellet

OK bank, staff very firendly but always trying to sell you services.

Sukh Dhade

terrible terrible service here.

000darkrider000

(Translated) Going into someone's account without ever being identified is the place where a bunch of incompetent people ... after several fraud in my wife's account, she had to close her account and first thing that we realize on the spot c 'is that we have never removed him to modify his bank accounts .. we ask the management to know how it is possible to be so carefree ... we pick up without income since everything is frozen bravo cibc .. the best of the best (Original) Aller dans lcompte de quelqun sans jamais être identifier c'est la place quel bande d'incompétents..apres plusieurs fraude dans le compte de ma femme ,elle a du faire fermer son compte et première chose qu'on se rend compte sur place c'est qu'on ne l'a jamais carté pour modifier ses comptes bancaires..on demande la direction pour savoir comment c'est possible d'être aussi insouciant...nous nous ramassons sans revenu puisque tout est gelé bravo cibc..les meilleurs des meilleurs

Jinghui Niu

I have a non-registered GIC product that, according to the contract, pays interests annually. Last year I withdrew my due interest without any problem with this same branch. But this year when I walked in, the staff refuses to give me my interest, which was already sitting in my account earning nothing. They told me that I cannot touch this account until it is mature. (it turns out that they got it mixed up with a similar registered GIC product). I was really surprised and insist that this product pays interests annually. The staff in this branch treated me rudely, talks as if I knew nothing about this product and was making trouble. Although in the end after talking to their headquarter by phone they gave me my money, the entire process was handled rudely and carelessly. I didn't even get my receipt for that transaction. I can give my testimonial that the staff there is exactly the opposite to "putting customers first".