Reviews of HSBC Bank (Bank)

Oliver GR

This Bank has a very interesting lobby where you can find Painting and Art exhibitions. You will see the Pendulum.

sharron gray

Superb costumer service. Service manager was very helpful.

olive gaboury

Please allow my response email to yet another updated customer service agreement speak for itself. It's been several weeks since I put in a request for a phone call from my branch. I try to phone directly but ALWAYS get diverted to their call centre in the Philippines Hey Barry Gollom Senior Vice President of Products and Customer Experience In response to "our customer agreement" … Thanks for the awesome update on how you plan to change our service AGREEMENT! Shame I missed the part where we either agreed to this or where you even ever allowed me to speak to you about past agreements. So Bar, bear-man, bud, well let's go full-on Hobbit here: yo Gollam, how's under the bridge life going?!! … have I figured out your best buds nickname yet? No? Sure would be nice if customers could actually reach you by phone rather than go through time-wasting hell talking to call centre people. I've been waiting for weeks for a call back from my branch. Easy for you to reach me. Why do I need to walk through fire to be able to reach you????? My thoughts: On "customer agreements": do customers actually even have a choice. Do you dare call them customer "take it or leave it" clauses? Or maybe "customer contracts" since mentioning "agree" pretty much gets into the hilarious nature of extremely long software update (think Apple) "agree" corners we're all backed into. Really how about making an effort here? You send out these new terms but if I have my mortgage etc at HSBC, do I really have any choice as far as terms of an apparent agreement go? And trust me, I'll go along if you people would at least have a way for REAL CUSTOMERS to actually call you with real questions about these issues. I SERIOUSLY wanted to talk to an HSBC person about a REAL issue as far as charges go but you made me speak to a person in the Philippines. Are you cowards or just can't be bothered? Too busy counting your money???

Jim Soklaridis

Not lines

Average Joe

(Translated) Always been well served by my "advisor" but at the counter it's not fast and I find that it gets worse over time. In times of covid I cannot explain to myself that there is no hand sanitizer next to the machine. (Original) Toujours été bien servi par mon "conseillé" mais au comptoir c'est pas du rapide et je trouve que sa s'empire avec le temps. En temps de covid je ne m'explique pas qu'il n'y ai pas de desinfectant a main a coté de l'automate.

Michelle

Had a great experience at the Lonsdale branch. The officers here are extremely helpful, especially Jack and Kim Hoggarth

michael “shadoe” noonan

Best bank I've delt with and their securities are above all others

Gabriel Cavalheiro

horrible experience... I called to check a simple information... never got to speak to anyone... it's like a ghost branch of a ghost bank... will definetely move my business elsewhere in a near future.

Scott Wingfield

Worst service and support from any bank I have ever worked with.

Melissa Turner

Awful bank. Terrible customer service. Never enough tellers (what's the point andof having do many desks and kiosks if you are never staffing them) I don't think I have ever waited less than five minutes in line due to this. Ridiculous fees too.

srinivasa kalyan

Worst branch and worst service!!!

Philip Lacoste

(Translated) Excellent level of service. There are very few financial institutions that offer services around the world and where resource people are also available by phone or email. Congratulations to the HSBC team! (Original) Excellent niveau de service. Il y a très peu d'institutions financières qui offrent des services à travers le Monde et où les personnes ressources sont aussi disponible autant par téléphone que par courriel. Félicitation l'équipe de la HSBC!

Nashed Uddin

A very professional environment!

Mehboob Hussain

Excellent customer service

Bashar Masad

Most likely HSBC is the worst bank in Canada.

Strong N Free

Banked with HSBC 13 years . Recently HSBC chances its policy and all checks are held for 6-7 business days to clear. The exception is if you go in and wait for a teller, then they will clear you check on the spot . So let me understand this , I can take picture deposit funds but they dont clear . I have been an exceptional client perfect credit .. but you hold small and large checks .. So I call Van-City on the phone - they pull my credit .. They state not a problem They will not hold my check up to $5000. So I go back to my bank and I ask .."there has to be something we can do" Baffled they look at me and stated no .. So YOU LOST MY BUSINESS

Ruby J

One particular staff was quite rude, inflexible and get agitated for no reason. Your new branch manager Mr. Wong should start with training your front branch reps to be more humane and know how to deliver client experience instead of threatening your clients. Very disappointing experience and leadership.

Jean-Sébastien Roy

(Translated) Very bad experience. So much so that I changed banks. (Original) Très mauvaise expérience. Tellement que j'ai changé de banque.

Julien Bois

Good service and competitive fee structure

Jeremie Guenette

Dont give them your money, imagine they don’t have bathroom for clients they make you go to pee at iga. Just think about the company philosophie. They don’t care about you. Never seen it .....

Daud Khan

HSBC is my primary bank here in Canada. I had great experience with services of HSBC. I will specially speak about HSBC Hurontario Street Branch. It is great. Every one is so friendly. HSBC Lisgar Branch is also very good. But HSBC Hurontario Branch Mississauga customer services are excellent. I will specifically mention one person and he is Mr Virasp S Umrigar a personal manager who I have found the best. He is kind, helpful, experienced , ethical and highly professional. We are so proud of him and HSBC.

Robyn Lewney

Requests for call backs are never completed. Terrible, terrible service

Brian Simmons

Excellent service and staff

Dominic Arcard

My financial advisor Nafsa went above and beyond to make me feel comfortable about the financial choices that I was undertaking. I had a great experience and I highly recommend for anybody new to the branch.

evelyn barros

(Translated) Wow, how cool... (Original) Nossa que legal...

Abi Saad

Great customer service. Specifically their Primer department. Highly recommend it.

Maggie New

I would like to express my disappointment as today l walked in asking to get some change and l was turned down as l do not have an account at this bank. In my mind that's really bad customer service and as a business owner l absolutely do not want to have anything to do with a company that treats their customers this way . Just down the road CIBC had no problem helping me with my request.

Andrew Eydt

Glad to have a branch here in London. Very personal service. Definitely look at HSBC if you qualify for Premier.

Jeff Mulder

I launder all my drug money through this branch no questions asked. Just kidding. Watch "Dirty Money" season 1 episode 4 on Netflix.

Anthony Wingham

Complete Waste of Time!! I booked an appointment yesterday for today at 1pm with Yosef! HSBC I suggest you teach this clown some customer service skills. I came to open up a premium account ( which your head office booked for me due to the large deposit) I left 2 mins after we sat down. Completely rude and condescending. Dressed like a slob in red t shirt and jean. No respect given at all and not one ounce of professionalism.

Shakesbeer CC

If you don’t have $3million cash in your account, don’t go here and get yourself ridiculed by the rude service. I have been with HSBC for years, and Cissy Zhu is the most unprofessional and snobbish advisor I have ever seen in HSBC and in CANADA. Overall, this is the worst experience I've ever had in HSBC. It's time to say goodbye to HSBC.

Terry Walsh

Opens late and staff are generally pretty dour.

Yasir Saeed

Really friendly staff. They need to work on those hours though.. makes it tough to get any banking done if they close 4:30

Doruk Babaoglu

My experience has been very good so far. Everything I needed has been done in time, with respect and attention that I lacked in other banks.

Hamed Karimi

We had one of the worst costumer service experience with this bank and branch. Oscar was the least helpful mortgage specialist I've had interaction with. We talked over the phone about their special promotion and he asked us to visit him in the branch to go over the details. Right at the begining of the meeting without asking the routine questions that other mortgage specialist go over and offer a plan or discuss options, just after 3 minutes he right away said that "go to other big banks and whatever rate they offer you we will match it" !!!! Nice job Oscar nice job. That is the spirit of competition and customer satisfaction

Lotf Aj

I wish I had an option for negative 1000000 star rating. Here goes the story if you have money they love you and customer service their least priority wasting peoples time and lying over the phone is their expertise. No wonder they are where they are. Please do yourself a favour and consider any other bank than this.

Mohamed Ahmed

Horrible customer service, very bad experience, the manager just directs the customers to visit other branches and he doesn't want to do his job and no professionality when dealing with people.

Kat L

Slow service for simple transctions.

Oleg Morozov

I was just walk-in person to deposit cash to some enterprise account in another province. Waited in line less then two minutes. Impeccable service. I've enjoyed really from the branch environment and employees professionalism. Thank you .

Adam

Terrible "bankers" hours and no access to the ATM when bank is closed. The whole point of an ATM is the ability to do your banking after hours, now if I want to deposit or withdraw I have to be there between 10am and 4 pm!!?? Are we back in the 1980's?

Norm P

Went to this branch for a simple investment transaction, the advisor had no idea how to proceed.

Jeff Tomlinson

Always helpful. A lot has changed in Banking with more and more now done electronically but specialist banking still requires qualified staff, and I have no complaints. All my needs have been amply met.

Michelle Bullough

After terrible experiences with HSBC, I came to this branch to close my account. Months later I found that they hadn't closed it properly; service fees and overdraw fees were subsequently charged. Returned to the branch with this concern, and staff was incredibly rude about the situation.

Frisky Weasel

Slow with no staff. Staff seemed friendly but not very helpful. Would not deal with this bank.

Silvestro Alcuri

The bank who it is working for a not well-defined identity.

Z Adw

Nice customer service. Good promotions.

KrissyBoolove

Wait time is not great. They need more customer service representatives to deal with the flow of people. There seems to be an issue with each customer taking 15-20 mins with the rep. If you only have 3 people working customers will be waiting a long time for service.

Pi C.

Great staffs

John Azouri

went twice and was very happy with the service

Pierre-Olivier Dallaire

(Translated) I called 3x to meet with an advisor in order to get a new mortgage. Every time I was told that someone would call me back in the next business day and I never got a return. It should be made clear if you do not want new customers. (Original) J’ai appelé 3x pour rencontrer un conseiller dans le but d’obtenir un nouveau prêt hypothécaire. Chaque fois on m’a dit que quelqu’un allait me rappeler dans le prochain jour ouvrable et je n’ai jamais eu de retour. Il faudrait l’indiquer clairement si vous ne voulez pas de nouveaux clients.

Shawn Deveau

If I could give 0 stars I would do so. Worst service on the planet.

Curtis C

Awful service, awful hours, basically everything with HSBC is awful. Avoid.

Kay S

Worst banking experience at this location. The premium banker name mike Lin had no whatsoever customer service. he asked irrelevant questions and had no sense of customer service.

Chula J

This boy on the counter was so helpful and educating me the best way forward in all aspects, and I was impressed.

Robert Roberts

This bank is impossible to contact to make simple transactions. I have waited on hold, left for dead, for over an hour twice while attempting to report a lost card. This bank has no basic respect for it's client's time.

Tony Yueh

Atrocious service, extremely rude manager, and possibly the most unprofessional branch of any bank in Toronto.

KUNZE WU (Lucas)

(Translated) The service is very good, the decoration is also good (Original) 服务很不错，装修也不错

Arlyne Wilson

Horrible, horrible service. As a premier account holder, the personal manager Sergio is a lazy, unresponsive employee. Replies to my occasional emails are almost non existent , and usually only a copy paste from the website info.

Nilson Coelho

(Translated) Note that the address has changed: 3055 Saint-Martin Boulevard West Laval, Quebec H7T 0J3 (Original) Noter que l'adresse a change : 3055, boulevard Saint-Martin Ouest Laval (Québec) H7T 0J3

Yangyang Yang

(Translated) I felt pretty good. I had a card with hundreds of thousands and invited us to the Zijin Feast. The card was blocked a month later. It is said that HSBC randomly selects tens of thousands of lucky users every year for banning ,,,,, (Original) 感觉还不错，办了张几十万的卡，请我们去吃紫金盛宴，就是一个月之后卡被封了，据说汇丰每年随机挑选几万名幸运用户进行封号 ，，，，，

Scott Gerrity

I would also give this branch a zero if I could. Not only are the counter staff rude (yes, the woman with short, white hair in particular), I have spent many months now attempting to refinance my mortgage and have encountered nothing by a complete lack of urgency, care or due diligence at all turns. Don't, I repeat, don't do business here unless you want endless frustration and deception.

Ipsita Roy

I had a very bad experience with this bank, few months back. My husband went to open an account in 4550 Hurontario street branch and it took 3 weeks that too after visiting the bank 3 times. That was real harassment. Also they don't process the referral bonus until you call them multiple times and follow up.

dinesh kumar

One of the very worst bank and its customer service.

Rafal Grzyb

Untimely service. Surprised to see that banking with such poor service can and does exist. Many options available, I recommend Royal Bank..

Lien Huong

Great service!

David Vieyra

cant even get a branch phone number

YT 86

Poor service, hard to deal with opening account and get to use hsbc ugly app. They need to improve customer service and their system.

Robin Lecorvaisier

(Translated) Very friendly, top-notch staff, they saved me while hsbc France are incompetent :) long live Canada ???????? (Original) Tres sympathique, personnel au top ils m’ont sauvé alors que hsbc France sont incompétent :) vive le Canada ????????

F D

Slow, outdated bank. Anti-crypto, will close your account.

Emira Ben Youssef

The teller doesn't know how to say hi smile or say thank you... Great service

Nitish Ahuja

It was a wonderful hospitality and great experience at HSBC Waterloo branch specifically by Branch manager Patrick Keyser. He is gem of a person, very polite, highly knowledgeable and special focus customer first . Highly recommend you to meet him if you walk into branch.

Muhammad Abid

Not very helpful! I wanted to send some money to USA. It was never delivered to the recipient. After several visits to local HSBC branch and repeated follow ups I got back my money. The bank didn’t even have the courtesy to apologise. That was the day I decided not to keep my account with HSBC.

Christian Montpetit

(Translated) Worse experience for life !!! NEVER do business with HSBC. They approve you for credit then ask you for a lot of information after receiving and activating the card. You provide them with this information and then you transfer fraud even if you are present in person with your IDs ... A flagrant lack of professionalism on the phone, no supervisor, etc ... I do not wish anyone to do business with this low-end bank, now I have problems because of my desire to want something new. (Original) Pire experience a vie!!! Ne faite JAMAIS affaire avec HSBC. Ils vous approuvent pour du credit ensuite vous demandent une panoplie de renseignements et ce apres avoir recu et activer la carte. Vous leur fournissez ces renseignements et ensuite vous transfer en fraude meme si vous etes present en personne avec vos pieces d'identités... Un manque flagrant de professionalisme au telephone, aucun superviseur, etc... Je ne souhaite pas a personne de faire affaire avec cette banque bas de gamme, maintenant j'ai des problemes a cause de ma volonté de vouloir du nouveau.

Chris Rakos

2 stars because the bank branch itself is... fine... I guess. Tellers are friendly and competent. Location is ideal, literally on top of the LRT station. However it is no longer possible to contact anyone at this location on the phone. Instead all calls are answered by misinformed and careless script readers, in a call center probably located nowhere near Canada, let alone downtown Ottawa.

Bishoy Hany

This is branch had the rudest customer service I have ever encountered. My account was inactive, so the bank closed it. I went to reactivate my account. The teller employee seemed rude and kept asking me if I expect to use it as there’s “4.5 $ fee for using” She kept asking this several times as if I am a beggar.

CA

In my experience I have found the staff personable, professional, and Exceptionally Helpful. Disappointed though in HSBC's stance towards the Hong Kong pro-democracy protests.

France Chartrand

(Translated) Excellent service, efficiency and attention at the counter. I am a new customer with foreign currency accounts. Fund transfers, transfers are simple, easy to execute, browsing the website is easy. The Secure Key device offers highly protected transaction encoding. A bank that wins to be known. (Original) Excellent service, efficacité et attention au comptoir. Je suis nouvellement cliente avec des comptes en devises. Les opérations de virements de fonds, de transferts sont simples, faciles d'exécution, la navigation sur le site web est facile. Le dispositif Secure Key offre un encodage des opérations très protégé. Une banque qui gagne à être connue.

EDWARD NOTBEL

We were there with my wife yesterday for a transaction. Very nice and professional staff, they took care of my request diligently. Good central Fredericton location and no wait time. Miroslava and the rest of the empoyees did everything necessary to respond to my request. Best HSBC branch so far.

John Brady

False information given to us about international money transfer. Was told we could transfer $150000 dollars in one transaction. Come the time when we wanted to make a transaction we were told it was $50000. Opened an account on the basis of 150000. Vey poor service! No worthy of a single star!

SURVEY GVPTA

Deal with couple of bankers in this branch and they are all very nice and helpful. The bank might have more strict policy but it's understandable as an int'l bank. The bankers take full responsibility on all my request and the service is the best!

Stéphane Vénéra

That is the worst experience in my life with a mortgage. For 2 months, all was good then a day before closing, HSBC told me no financing anymore. My credit score is 870! I went there for the interest rate! What a mistakle! Never never never again. People be warned! I went through the mortgage center. I will grade a zero on 5!

Mande Pradeep

I am new to Canada and setting up a bank account in HSBC, suzette perera was such a help. She had so much patience and was so invested. I had great experiences with this branch while setting up my bank accounts and TFSA. Very friendly staff, and everyone is always helpful in my banking needs. Love going to this branch

Jason Fuller

I never thought this poor of service was possible from a bank with physical branches. I have been trying to get printed statements for five weeks, by any means possible - fax, mail, pick up... and I still don't have my statements despite several visits and countless phone calls.

Fiona C

Waited in line for 20 minutes, didn't mind the wait cause I wanted help, but the teller greeted me by saying I could've done this using the atm. If I knew how to use the atm for this I wouldn't have waited 20 minutes to get help. Needs better staff that ACTUALLY wants to help their customers.

Jaz H

I know HSBC isn't strong in Canada, but from this branch I've got the worst experience ever. Been here twice for drafts, branch never pick up the phone nor return fax to verify for me. First time I ended up waiting more than a week for my fund to release and losing thousands of dollars because of the delay. Second time I asked them for a staff's phone number to verify my draft, and they told me to fax. And yes they are from 14th century and they don't have a business phone. Ridiculous service and staffs.

Michel Fortin

(Translated) Premier client but the one in charge of this service is not very competent. Forced to stay with HSBC since I do business with this overseas bank. (Original) Client Premier mais celui en charge de ce service n'est pas très compétent. Forcé de rester avec HSBC puisque je fais affaire avec cette banque outre-mer.

Sebastian-Daquan Glockner Jr.

Went in looking to open an account with a cashiers cheque in hand. First question, before my name, what kind of account I want, anything, was: "What country are you from" "How long have you been in Canada" "You know you need to meet certain requirements to open an account right" Pretty ridiculous. Was unaware you have to be from overseas to deal with HSBC.

Anne de V

Is it possible to call the actual branch??? no ! and the call center is useless!! Never deal with this bank.

Cliff Seto

Poor customer service. They don't have convenient locations and will gouge you with ridiculous service charges. If you're looking to open a new bank account somewhere, look elsewhere.

Cyril

(Translated) To flee!!! Incompetent, customer service 0 !!! (Original) A fuir!!! Incompétents, service client 0!!!

Evgeny Vinnik

Teller was extremely helpful with resolving my urgent issue

Amanda way

I love the staff! They are always so helpful and fast!

Nicolas-Piel André Ouellet

Terrible service. Just came back from an appointment with a rookie Indian guy who was trying to impress but didn't know his products and was not prepared and late to our meeting. On top of that he was saying racist comments.

Dahye kim-KD

I've never seen employers who doesn't know how to work anything. they made me stressful and spent lots of time . ????

August Eine

Employees are patient and professional when dealing with any financial issues or inquiries I have. The details of my account types are always explained clearly to me so that I am fully aware of the risks and benefits of my decisions. The bank regularly follows up with me so that I am kept up to date with my financial activity. Overall very happy with the bank and the branch. They have a very happy customer!

Sébastien Pacaud

Staff always been helpful

Navid Shekoufa

Nafsa is, hands down, the best financial advisor I have ever worked with. Very diligent, committed, knowledgeable and caring! Always available to take your calls or answer your emails promptly. My wife and I were shopping for a mortgage and we came across HSBC and Nafsa and she made the entire process very easy for us. I definitely recommend her as your financial advisor and am looking forward to doing more business with HSBC and her.

Kainaz Billimoria

Friendly and cooperative staff!!

Moath Basil

Helpful staff and great banking platform. Low availability as this is the only branch in the entire province. Only one telr is available usually at any time. Additionally, not made for SME , their business banking is not looking at average business: they want only the big boys!

Toby Cooper

Terrible service especially in these uncertain times This was the third attempt to get in touch with ANYONE at HSBC. Absolutely ridiculous customer “Care”

Bruce Dayton

This bank is very good at creating the illusion they have all of the financial services needed to be a very good match to your profile, but is not able to deliver anything at all. I think they just like to invade people's privacy, when they should say up-front they cannot serve you.

Tamas Lipcsey

I've decided to switch banks for day to day use, after going into HSBC for the second time about the same issue, I was told that my application for line of credit overdraft for my cheq account had not been setup and they'd have to redo the whole application and also do another appraisal on my house if I want it registered ($300 cost to me), which is opposite of what we were told by two other people there before, including the call centre. Also every one of the three times my spouse and I went into the bank branch they had no info about our appointment that we made through the call centre. they lost our application we had done previously so we had to go in again and redo it for line of credit. we made an appointment to setup an RESP, but since they didn't have knowledge of our appointment we would have to come back again to open an RESP. So I'd have to go in two more times, once for an RESP and once for the cheq account. The bank is on the other side of the city, it's inconvenient to begin with. Turned out that we did have an appointment but it didn't "pop up" on the branch manager's computer, so she didn't know, she apologized, saying how there's issues with the call centre, and they've had new staff that may have made mistakes and given us false info, but sadly that doesn't make up for all our wasted time and effort on our part. There is a huge disconnect between the branch and the call centre. anyways, I don't know if this is local to the Nanaimo HSBC, but either way I'll try out another bank. The fact I can apply online with other banks is a big plus. The only reason I'm giving a 2 star and not 1, is we have our mortgage with them and they gave us a good rate, but again it was a mixup with the branch and appointments. hsbc get your call centre and branch communication organized, and allow for more online or telephone banking options for opening accounts and investments.

Eric Michael

I recently switched my mortgage and chequing account to HSBC in New West. I got a fantastic rate on my mortgage that will save me thousands of dollars as well as a free bank account with it that comes with excellent features. The only downside to this location is their limited hours, but you can always call their telephone customer service or use the online chat or secure message feature. Edit after 6 mos: my banker is awesome. He took the time to come out of his office and say hi to me. It’s not like I’m a high worth client or anything, and this gesture meant a lot to me. It seems like everyone working there is well trained and really cares for their customers. So far the experience has been better than any of the Big 5.

Han LI

Worst bank, and bad service I won't recommend it, I won't go there.

Miguel Angel Ruiz

Best service and kind treatment, Ms. Yiling have been helpful and kind with my wife and myself, she takes the time to almost finish the paperwork we needed even after the branch was closed, Thank you very much Yiling!

Tyisha Murphy

Always kind and helpful

luis8606

Worst branch and bank I’ve ever dealt with, went and deposited cash at the ATM on a Sunday, didn’t realize that there would be a 4-5 day hold on the deposit (I usually use TD where there is no hold, but I reached my limit for the day). Needed the money to use right away and was told Friday at 5pm the funds will be available, was forced to wait till Friday even though I went into the branch twice for a waiver on the hold. It’s now 6pm on Friday and the funds are still unavailable... absolutely ridiculous. I not only had the bank teller inform me that it would be available by 5pm but she confirmed it with the branch manager as well.

Kendell Duarte

Good service. Attentive attitude to all customers

VITCO

Worse service ever! They should train your staff better how to treat their potential clients!

Sanket Joshi

Very bad experience, I have applied for mortgage and I got call saying this is the amount I am qualified for, I started looking for house around that time and later I got another call and he decreased $75000, I was so shocked, I told him to close my application right away, never dealing with this bank again ever !!!

Christine Park

Worst bank service! Strike 1: They made a mistake on my account. Took months to correct. Stike 2: Went in to get USD. The teller chit chatted with a costomer for 10 mins after the transaction was over when there was a line!!! Strike 3: They gave me a security code device to use to log on to my account online. It never worked. After 40 mins on the phone they said i have to physically go in to a branch to get a new security code device. Worst worst worst!

Esi Q

Terrible service. I have tried multiple times to book an appointment with them as I would like to open an account. Whenever I call the branch it goes straight to their Toll free international number. They then try to book the appointment for me but can't get in touch with the branch. So again I am left with no appointment and a promise of a callback that I never receive. Terrible service. I doged a bullet. Will not be opening an account here.

Rich Grant

We had to stop in to take care of some things with the bank and the staff could not have been nicer. The service was excellent.

Robert Wakulchik

Worst place to borrow money from. $66 a month comes out of my checking account, $56 goes to interest! Avoid this place. I'd give negative stars if I could.

Ally Claus

Rude staff

Andre

I have never met someone more professional and courteous than Murad. Go to him for all your banking needs, you’ll thank me later.

Zhou Toby

(Translated) The problem of deposit withdrawals is particularly high and the work efficiency is low. (Original) 存款取款问的问题特别多，工作效率低。

Nader Aouad

Worst possible service from a bank branch.

Rafael Teixeira Castelo

Based on my personal experience that is my opinion: Range 0 - 10 Service or Product: 10 Customer service: 10 Environment: 10 Cleaning: 10 Washroom: 10 Cost: 10 Accept Bitcoins: No #RCrecommendsthis It is the best Bank in Canada.

Scott Lowe

Please please please open on Saturdays so that I can visit without having to take time off work!

osama alshami

Being with this bank for 9 years, they suddenly decided to close one of my accounts for no reason. The account has been maintained in good balance all the time. Now I have to move to another bank, probably closing all my accounts. Bad experience after all these years.

Charles Inc

Hard to get loan.

Morgan Bennett

The service and banking offered by HSBC is very, very poor in Canada. Most of all this branch

Aly El-Maghraby

Worst phone customer service ever, and BTW I am a Premier account holder for 20 years. When I noticed a fraudulent withdrawal from my account, i called the 800 number, the operator speaks a terrible English, very rude, and the audio quality is lousy and breaking, so you must yell, or scream and repeat the question again and again! By the end she told me to go to the branch myself the resolve my problem. This bank used to be the best, now it's probably the worst. Too bad.

stephane duguay

(Translated) Call to take R / V To open an account Wait 45 min And the line hangs up So it starts badly. I pssse open elsewhere !! Thank you (Original) Appel pour prendre R/V Pour ouvrir compte Attente 45 min Et la ligne raccroche Alors ça commence mal. Je pssse ouvrir ailleurs !! Merci

Canadian Cornflakes

Lousy service, ridiculous hours. Can't select less than 1 star otherwise I would.

Guillaume Dufour

(Translated) If you are an entrepreneur and you pay yourself dividends, STAY AWAY FROM THIS BANK! Both the employee and the manager had no idea what a T5 (dividend statement) is. I felt like m .... When in reality, it should have been the opposite as a new potential customer. As long as that replace the staff with machines, at least we will know what to expect. (Original) Si vous êtes entrepreneur et que vous vous payez en dividendes, RESTEZ LOIN DE CETTE BANQUE! L'employée autant que la directrice n'avaient aucune idée de ce qu'est un T5 (relevé pour dividendes). Je me suis senti comme de la m.... Alors qu'en réalité, ça aurait dû être le contraire en tant que nouveau client potentiel. Tant qu'à ça remplacez le staff par des machines, au moins on va savoir à quoi s'attendre.

Henry Armitage

Very easy bank. Two ATMs, 5-6 wickets and a few offices if you have something more involved to do. For day to day stuff, it's just perfect.

Luis Alberto Vivas

I have always been treated well at this branch. They also helped me with my first mortgage.

Pierre Girardin

(Translated) Excellent service from the director Claude Verville. Same for cashier service. Staff more stable than BMO Taschereau or Desjardins Brossard, it's a big plus. (Original) Excellent service de la directrice Claude Verville. Idem pour le service aux caisses. Personnel plus stable que BMO Taschereau ou Desjardins Brossard, c'est un gros plus.

Pauline Bratton

Tried calling for information and tye person I finally got through to cut me off and had difficulty calling again and was put on hold so long that I had to give up.

Robb Tones

Don't bother calling, their phone service is terrible. Long wait times.

I S

Good bank for business.

Nella Ciarapica

If I could give 0 stars on my review on this Branch, I would. This branch held my money for students loans for 10 business day claiming they could do nothing about it I had to pay interest. You guys suck!

Emma Rose

They made a mistake and withdrew my mortgage payment 3 times in a week. They wouldn’t refund my 2 additional payments and only applied it to the backend of my mortgage. Horrible

Garros Gong

This is a perfect place for your daily banking activities, particularly for new Asian immigrants. I strongly appreciate the help I got from Jocelyn Song, HSBC premium relationship manager. She is so nice and advisable when you have questions about your financial and investment targets.

Suzanne K

The tellers are very helpful and friendly, very small place. They were very apologetic but went in for a PIN change and the call center was unhelpful and kept them on hold or switching them to wait for someone else. Please don't misunderstand the problem isn't this branch, they are helpful and really nice but it is HSBC that has just become so unhelpful

DP Steyn

Friendly service, though parking can be a little bit of an (expensive) challenge. Still a beautiful building to see though.

BEST RIDE AUTO SALES LTD

Booked an appointment over the phone and I went for a mortgage pre-approval with a geat man called youseff, I have never met a humble advisor like youseff, he is very smart and down to earth guy, he was straight to the point and so knowledgeable and packed up with education and background. I highly recommend him, he got me the pre approval in 3 days !!!! Geat job youseff, you will be something recognizable in the near future.

Xu

Worst banking service I have ever seen. ATM always locked that you only allow to enter during Monday - Friday. No weekend and any day after 10pm.

B “Zzz”

Such Knowledge and Kindness!????????????????

Dean L

There is absolutely no customer service in this branch if your are not their BIG premier customer, try out their online-banking or telephone banking, they are more helpful and efficient than this branch !

Steven Chen

By far the worst bank experience ever. I can see why it is rated so low. The teller just gave me a number to call.

Jody Trudeau

I have been a customer at this branch for a long time and have always had great customer service both in person and via email. They go our of their way to help you in any situation.

nitin chopra

Short indian bank manager extremely rude. Told me that he did not care for my business and it was my choice to close the account..He also said l should go get a CIBC account so l did.. Thank you for the advice.. Lower fees and more flexibility... Thank you CIBC for going one extra inch for a client on the holidays

Vince Hermary

Everyone in the office knows who I am when I walk in the HSBC branch in Red Deer, I'll admit you do need an appointment. Although I do most of my banking online. As in the investment side second to none, in the banking world!

Patrick Rhein

I have tried to open an account with this branch. I had to go through 3 agents before we could start the process. 5 days later, the account is still not open in spite of my follow up with the head office and the Bianca Fan, the agent who took care (or didn't take care) of my account in spite of my specific needs and requests of speed. Very disappointed and obviously they lost a client

Raфф TVC

Do not bother going there. You will lose your time in line. The only bank that has a line of welfare customers. I was planning to open an account with them, they asked me to wait outside, while there is 3 people inside. Tellers are running around breaking social distancing to inform you that you have to take their rules as is.

Matthew Trapp

If 0 stars was possible this bank would get it. Absolute disaster dealing with staff and their horrible costumer service. We are currently switching our account to TD but truth be told putting money under the mattress would be a better investment than banking with HSBC One positive is that while waiting in line you usually bond with other disenchanted costumers. Even when you complain nothing happens, because all calls have to go to Vancouver.

Brenda Miller

Where family banks - Getting Ceremony pymts taken care of our family funeral arrangements thks HSBC for easing our pain by being so helpful during this difficult time.

chaldean firstcivilazation

the worst credit card eveeeeerr the worsttttt

Andy Iyengar

Banking as we know it today is at least 20 years ahead of what I've experienced with HSBC Canada. They try to get you with low mortgage rates but that's pretty much where your wow ends. You end up spending more to keep your day-day banking moving. The Mississauga city Centre staff is very slow, unresponsive and bureaucratic. I am thinking of ditching them and moving back to a Canadian bank.

tayyub shahid

Very bad experience ...always ask too many unnecessary questions for depsoits and customer service n feomt staff is very rude ...

Nicolas Fortin

After meeting ' Someone ' few weeks ago and met the assistant manager Mr. Sanjay P Karroo I still did not receive any news or call back from them Waste of time, incompetent employees As a premium client I deserve a better quality of service I defintely not recommend to anyone to deal with them and especially Mr. Sanjay P Karroo

Khaled Ahmed

They canceled on me twice on a row for an appointment to open a bank account ! They are really good and trustworthy ! to ignore customers like that

Sandhireddy Venu babu

Worst employees

Mangala Ranasinghe

One of the most frustrating branch of HSBC bank in Toronto. This is my branch I have my account opened but I always got a better service from the other branches. The service providers in the counters always try to lead the customers towards the online help or phone banking that would create more difficulty. What they can't understand is people come to ask for their help after trying all these steps. Always there are very less numbers of service providers in the counters, mostly one. I recommend you to find another branch rather than wasting your valuable time.

Robin Moon

No follow-up at all with a member of the branch since Jan. 4, 2022 (over two weeks). Phonelines don't let you speak to anyone either, even after waiting for an hour on hold.

Joe English

My RRSP is managed through HSBC. All of my coworkers and even the administration at my place of employment are beyond frustrated with the service provided by this institution. I've never gotten trustworthy information here nor any satisfactory customer service. It took 3 attempts for them to set up my investments correctly over the course of 3 months while my money sat in the account as cash. Three months with zero earnings in that account as a result. There is no way of monitoring the account online or at the branch. Instead there are only quarterly paper statements. I have to wait 3-4 months between statements to see bank errors or to see the value of my savings. Unfortunately, my hands are tied because this is the institution my employer is stuck with. Cannot escape the incompetence of HSBC - stay away if you can. No one here knows anything and even worse they don't seem to care.

Haley Parkhill

Horrible and INCREDIBLY SLOW service. I have waited in line for almost an hour before. Then the transaction itself takes over 20 minutes EVERY TIME. Even for a simple deposit. I absolutely hate this location.

Jenny Young

Aweful customer service from a few employees. Doesn't open on time. Thinking about getting big bills changed into smaller ones? Forget about it. It's a huge hassle for them to do that part of their job. One time, I wanted to make a deposit because the drop box was broken, and I told them I didn't have my key on me and they just went back to their things and ignored me.

Stephen Maryland

Great bank, don't believe some of these bad reviews. Something is fishy with those reviews. We have mortgages and accounts with them, they don't sell your information to Trudeau and marketing companies like the other banks do. The only issue is sometimes there is a lineup for the tellers but I never use them unless necessary. They do not harass you monthly for your investments or insurance like ScotiaBank used to do to me. Our mortgage was done quickly in 5 days and we got the lower rate as it dropped after we started the process. Which is awesome! They really helped out and were quick.

Emily Paige

Horrible bank. They will lock your account if you have a bad credit score and give you insane limits on everything. I would never recommend this bank to anyone for any reason

R Reda

Today I went again as I had an issue with the security device that I never got. I went to premiere service and met "Wissam" who really helped me and solved my problem in no time. Even though I was not his client, but he took the extra step to help me. Regardless of the fact that the phone banking is not efficient and they never solve your problem. But at the branch, Wissam was more than efficient and really solved my issue in no time.

Vanessa Herrera

Worst bank ever! I had account in this bank in other countries, but this branch has stupid policies. I paid a client with a check trying to give him a good service, but he found many obstacles to have his money, so finally I have to go and take the money and pay him with cash, such a waste of time

Mark Sandrock

This office doesn't return calls I was trying to get my payout on a Mortgage and had to drive downtown ( construction fun ) and then they were going to send the documents over to my email That was 2 weeks ago. Thanks for your help ! NOT

John Wang

I would rate 0 star if I can. I am requesting the TFSA transfer. One month later, the funds are still on my account. During this long journey, more than 2 online/telephone complaints were submitted. The TFSA representative at this branch were trying to contact me afterwards. This bank welcomes all the money in, but not willing to help you to withdraw them. We can consider the customer service as "extraordinary" .

Diana Joanes

Had a new account setup with Nafsa and everything was well explained. She also stayed after hours on a FRIDAY to go over everything with me. Highly recommend her if you're thinking about setting up an account with HSBC.

toka as

You have to prepare a specific reason for opening an account. Which is offending privacy. If you are from outside of Canada, your visa has to have 1 year or more to open an account.

Graham Starkie

Good bank. Global perspective, not the standard Canadian bank model.

Sanie Joel Cagoco (DocWiz)

Service is excellent and staff is friendly.

Matt Gul

It can be more cosy, and more welcoming.

威朗普大约翰

(Translated) Very good bank can withdraw money at any time (Original) 很好的银行随时可以取钱

Andre Legare

They are very helpful

Yusri Shabaro

Very bad and harmful service.I traveled outside Canada for one year and I did not use hsbc credit card, when I returned to Canada I found out that they destroyed my credit score 6 yers with a claim of $0.Today my wife is in the pharmacy trying to buy insulin needles for diabetes but my hsbc debit card is not working because my account is on hold for no reason despite that I have money there. The customer service refused to help and hung up on me. Anyone in Canada please keep away from this bank.

Nirshid PP

I had a great experience with HSBC Chilliwack branch. SImmy was highly professional and helped us with account opening and all the required things.

Normand Godin

(Translated) I needed to open an account in euros. I found this bank that there is no charge for euro transfers in this account. Strip of liar. At the first transfer they took a Canadian $ 15 into the euro account. Since it's an account in euros they converted my euros into Canadian dollars. And of course at a very favorable rate .... for them. Despite my dissatisfaction, nothing to do. Payrolls and pillowcases. Results? I closed the 2 accounts. Advice, avoid this bank that can not give the right time to its new customers. (Original) J'avais besoin d'ouvrir un compte en euros. J'ai trouvé cette banque qui dit qu'il n'y a pas de frais pour les transfers en euros dans ce compte. Bande de menteur. Au premier transfers ils ont pris un 15$canadien dans le compte en euros. Comme c'est un compte en euros ils ont converti mes euros en $ canadien. Et bien entendu à un taux très favorable.... pour eux. Malgré mon mécontentement., rien à faire. Paies et taies toi. Résultats ? J'ai fermé les 2 comptes. Conseil, évitez cette banque qui ne peut pas donner l'heure juste à ses nouveaux clients.

Douglas Howard

Horrible customer service, it's as if they don't want customers. They gave me the run around several times before I was finally able to open an account, but then they never gave me my debit card. When I went in and asked them about it they said the account was never opened.

Heera Benazir

Good customer service. They helped me relatively fast. The tellers were nice and polite.

Eddy X

My auntie wants to pay bill You know the old ladies trusts the bank But they insist ask my auntie to pay the bill online At least they could just help my auntie to add a new payee in her account However the useless HSBC worker chose to do nothing Not a helpful service We will cancel it for sure!

Augusto Miglioranci

They gave my card to another customer.

Gordon Doell

Dealing with HSBC both personally and corporately has been most satisfactory. Communication, Courtesy and Commitment to meet our requirements and needs has been first class!

Mathieu Baron

(Translated) Shortened schedule, employee who does not return calls to be absolutely avoided. (Original) Horaire raccourci, employé qui ne retourne pas les appels a éviter absolument.

Daria K

If it wasn't for my competitive mortgage I'd avoid at all costs. The online and mobile user experience is too buggy. Security process is convoluted and confusing. Expect to waste hours with support on the line.

Audric Galafrio

(Translated) They make me move so as not to open an account waste of time waste of money I do not live next door, I am an immigrant we could have avoided all this if I had been warned before but no! They transfer me to customer service who tells me to call the branch !! In short, for a high-end bank, there is a great lack of professionalism to be avoided! (Original) On me fais déplacer pour pas m ouvrir de compte perte de temps perte d argent j habite pas a côté, je suis immigré on aurais pu évité tout ça si on m avais prévenu avant mais non ! On me transfert au service client qui lui me dit de rappeler la succursale !! Bref pour une banque haut de gamme grand manque de professionnalisme à évité !

Sin Tuit

Horrible service deposited money used a account once and card was shut down.

Fernanda Camargos

I had an account more than one year ago and they still want to make me pay for having an account there. The only thing is, i don’t have an account there and i don’t live in canada anymore

Roger “Salsa Bachata Vancouver” Chen

I had decent service at this bank but it could be the hour I was there. Close to 4pm. Maybe it’s low time. The bank is setup very weird as it has the atm and premiere office upstairs and the actual bank downstairs but you had to go around a corner to access it. I didn’t have a line up but the teller had no friendly face and didn’t try to even bother to smile once. Very cut and dry but I rather have that than waiting for a long time. Just confusing as I couldn’t find where the service desk was. Look at the picture. The bank was below the elevator

Etienne Marchou

Best bank in town !

Tyler Balderston

Always long line ups these days. Staff work slowly and generally don't pick up the pace when its busy. Just huge changes since the location moved from gateway unfortunately.

Joe Willows

Would like to bank with HSBC, but being open a few hours LESS than most people have to work (and on weekdays only), you aren’t an option

Shannon Webb

We went in in December 2017 to complete forms to open a TFSA with HSBC invest direct. We were helped quickly, with no issues. We did a lot during our appointment. They have helped me ever since.

Yasser Massimi

Great bank and service

Lenny Leopere

The ATM's must be set at a height for people who are about 4 feet tall.

Dharam Tiwana

They were very helpful in getting a mortgage for my house

Anna Allen

The bank Manager has gone over and beyond for helping us with our banking needs. If you need anything, she is your representative at this bank! Thank you so much!

Connie Liu

TO PEOPLE WHO ARE READING THIS REVIEW: DO NOT USE THIS BANK! Please read my experience with them below to understand why I say so. If possible, I'd prefer to give this bank -5 stars. The staff here do not know sh*t about their own bank. They told us because we are new customers, so we cannot have access to online banking, even though we just need a chequing account, not credit cards. Then we called their call centre, and messages their agent through Facebook, we got completely different answers. And that's not the worst, this branch locked our account because we set up the online banking, through an agent at their call centre. We talked to the staff again and she lied to us saying they didn't do this. However meanwhile the call center told us it was the branch who locked our account. When we opened our account here, we specifically informed them we are going overseas for a couple of years and that's why we chose HSBC because they have branches all over the world. After they locked our account when we were outside of Canada, they told us we had to go back to Winnipeg to unlock it, which is an impossible thing for us to do. The situation is still going on, it's been days and no one from HSBC could tell us why our account got locked or how to get it unlocked. My experience tells me that it's either just this one branch being completely unprofessional or the who HSBC is just a joke.

Moe Adham

Terrible bank. High fees, poor service.

Jason Cawker

Inept. Can't cash a cheque they issue. No direct phone number

Mehwish Siddiqui

Beautiful interior and great service. Special thanks to Sheroze for helping my husband and I open our account.

Leo P

My wife and I had an appointment on a Saturday afternoon. We went in and were received by the staff. We were there for roughly about an hour to open our checking and savings CAD, USD accounts. They were very helpful to provide all the details and within 10 days we were able to open an account in France online. Very good staff with a lot of vital information.

Seti4077

Bank is great all banks have some sorta history most American banks invested in weapons to harm brown people all over the world the criticism of HSBC is not fair all bankers going to hell according to Jesus let's be real here guys bank of America etc took allot of black people homes during the 2008 global financial collapse come on you guys watch a Netflix doc and all of a sudden there is hate for one bank.... HSBC is a global bank one of the few that is good in my humble opinion

Togan Rona

worst wait time and customer service. there were 3 people ahead and we all waited 45 mins because there was only 1 teller. then when my turn came the teller went to help someone at the other side waiting in premier line, some rookie came up I handed my BC services card as ID and she later asked for drivers license...its the same ID! HSBC level of service is same everywhere, thats why they're closing offices around the world

Jamie S

Waited 1 hour and 22 minutes for a fax number. No one ever answered and I got sick of waiting. Sad face.

Lucy's Mom

HSBC used to be awesome... 20 YEARS AGO No more: 1- WHY IS THE ATM LOCKED AFTER HOURS? ALSO: 2- VERY VERY VERY POOR CLIENT SERVICE BY COLD, DEAD-FISH-LIKE, RUDE MORTGAGE ANALYST... Needed info on my mortgage, guy never got up, never welcomed me, did not even look up, did not extend his hand, he sat, staring at and typing away at his computer & just pointed to a chair... THEN He ACTUALLY asked why my husband was not dealing with the issue I had... I DO NOT HAVE A HUSBAND THE MORTGAGE IS IN MY NAME I HAVE YET TO RECEIVE AN APOLOGY... CHANGING BANKS.

Maxine Kaufman-Lacusta

But used to be better. This is about HSBC internationally, not the branch mentioned above. I've been happy over the years as a BC credit union member, to be able to withdraw funds from my Vancity account through HSBC ABMs in various parts of Canada as well as in Cairo, Egypt and Ramallah, Palestine. So I was quite disappointed on my latest trip to Palestine and Israel to find out that the ATM in Ramallah is gone and the HSBC in Tel Aviv doesn't have one either. I wonder what's going on.

L & J W

Just scored a 0.99% mortgage rate with a great banking package thrown in. Much better than some of the credit unions around here (Envision Financial I'm looking at you)

Slobodan Antić

A completely non responsive and an unreliable bank!

Danie Jansen Van Rensburg

Excellent service from Ariana. Thank you for helping us with our new bank accounts.

jen&imi csorba

Unfortunately even as a Premier account holder I have to agree with most of the reviews before me, this bank the staff and the management has a sense of entitlement and a lack of sense for good customer service. Also like to mention that it is the only bank that has no access to the ATM after 8PM. Their processes rules and mortgage approvals are also overly strict and unrealistic, not in tune with the other major banks.

Katie Kay

Rude and unhelpful

vaca pachi

(Translated) Very bureaucratic process to open a bank account ... it takes around 2 hours .... the Advisor does not master the products of her bank and each time she must consult her superior to confirm points ..... . (Original) Démarche très bureaucratique pour ouvrir un compte bancaire... il faut compter environs 2 heures.... la Conseillère ne maîtrise pas bien les produits de sa banque et elle doit à chaque fois consulter son supérieur pour confirmer des points......

Anna Chin

Sometime it's slow, but it's really patient.

Thais Cruz

The worse customer service never I had before,transfer and transfer my call and still I’m waiting for H 01.42 m i don’t know for how long I have to waiting for,what’s going on?

Andrew Yeung

Very nice banking experience.

mirela pilas

Before i went to the branch for my mortgage renewal i saw the bad review and I was reluctant to meet with Joussef at the Langley branch. Would have been a big mistake! He was really very nice and welcoming and very helpful. It was a great, positive experience and I would recommend this branch and their personnel to everyone:)

Simon McD

Slowest staff I've ever seen at a bank

MEAN LVH

I booked to set an appointment with 1800 to see an investment manager and when I arrived the bank an employee in the room said they are not expecting any client today and told us he can't help us at all. I won't even give a one star :(

George Lee

Best experience with this branch staff Ms Nina Chen. She spent a long time in helping me to deal with my HSBC UK account transaction, as I was told, by the HSBC bank in UK that I need to go into one of the branch in Canada to identify myself in person. Even though the branch in UK rejected to proceed with my request initially, she continued to help me to resolve the situation and got my transaction completed. Great thanks to Ms Nina Chen, she is an invaluable asset to HSBC.

Seye Fagbuyi

Fantastic Service ! Shame I didn’t get the manager’s name but he was super helpful in resolving my query. It was not a business as usual request but he took the time to understand my ask and helped me. He is Michael Lee’s manager. Great customer service from him.

Blake Milmine

Everyone who banks with these clowns should watch "dirty money" on Netflix specifically season 1 episode 4. This is a cartel aka gang bank. Ever watch Scarface and see the scene where they are bringing duffle bags of money inside. This is that bank!

Benoit Dagenais

(Translated) no reminder, they have to be so busy ... (Original) aucun rappel, ils doivent êtres tellement occupé...

Janet Yao

This is the worst hsbc branch I have ever been too .... always only 1 teller and long lineup. Ppl at the back never help out or address the situation.

Patrick Wallain

The worst bank. Stood in line for 25 minutes waiting to certify a cheque and then they had to call someone outside the branch to approve it. Can you imagine??? Why??? No answer on the phone and so they said maybe they're at lunch, can you come back later? Are you kidding me?!?!?! I came back reluctantly two hours later and they called again and then the person refused to approve it over the phone!! Mental!!

cksh 418

3 hours to open an account. Way too many questions for deposits and transfers. Never will I give my business to HSBC. And it's not just this branch only.

Renato Toth

nothing special. its ok!

Nagi Hanna

Being prefered client more than 10 years , I had great service before till it happened that I was coming out of hospital the passed Friday and stopped by this new branch with my brother in law who had all my IDs and waited in the car , to pay credit card statement , it took 50 minutes to find out how they pay bill from account in the branch , they told us they need special code , teller didn't know anything , then on a wheelchair my brother in law took me to the branch to talk to the manager , she was confused , no apology and said we are in touch with head office to figure out ???????????? I got very upset and left without any success only I got more pain as I shouldn't move . Btw I have my business with HSBC and had greive before , once I recover I will transfer all my accounts out .

Karma Dorjee

horrible customer service at 4550 Hurontario st. Mississauga. no wonder why people opt other banks and getting on line is nearly impossible until you take day off.

Jordan Wong

This bank used to be good (we are talking about 10 years ago). But recently, I've noticed a lot of staffing changes. This bank is not user friendly. I have recently gotten married and was trying to add my wife to my account, they said that I had to open up a whole new account! Then they proceeded to tell me and my wife that they wanted her to switch banks and bring all her money in before they would do this, UHHH what? Unethical services for sure. We went to my wife's bank, added me no problem. HSBC needs to get with the times as well, their hours of operation suck due to me working Monday-Friday late, and on their Saturdays the staff there are fairly green. It took them 30 mins to add a payee to my account? Really guys. Not happy, thinking about pulling my accounts and switching banks.

BobJuno

Amazing staff

Jocals Estrada

Very inefficient. I only do banking there for work because I have to but I do not recommend and wouldn't do banking there personally. Everyone behind the desk/ counter look so miserable with exception of "Blessing".

Yury Yakauleu

I have got very bad expierence with them. I brought over $10000 cash and they didn't approve it. They looked at me with contempt, as if I had earned them dishonestly somewhere, and it was all not confidential, all the people in the queue saw and heard all my explanations about how I got this money. It was very unpleasant.

Vince Balázs

I like the HSBC customer service and i use it a lot but it used to be much better in this bank

Inam Rashiq Siraj

Incompetent staff and no transparency in banking

Ryan Lee

A total nightmare. I changed all my opinion about HSBC after the most insulting experience I had at this branch. I don't even want to describe it.

Alex A

Worst service among Canadian banks

naga raja

i Would give negative points , but no options. Its serious concern , No one picking the call even no person ready to help in this branch , need immediate action from higher bank management

Louise Richard

There was a time when it was pleasant to visit the bank. Our agent was so kind, she even had gifts for us. Now It is like they are making you a favor to accept the interest you pay them for the mortgage.

Wyn T

Jessica and the other ladies at the branch provided wonderful service. No complaints. Jessica took the time to stay late an hour past close to review everything with me. Thank you Jessica! Literally the only issue I've ever had with this branch was the one time I tried to do some last minute banking at the atm and it was down. It's not been down since.

J Y

This is my second bank after closing my account at CIBC. Not happy with their debit card limit and they won’t give me a MasterCard. I banked with them since I was 12 yrs old to 2012. I tried to deposit my paycheck and the Brown Bank teller was rude that I didn’t bring my bank book. I closed this account because of they limited my access to my funds and experience banking with them.

P G

Excellent and friendly staff. Will recommend anyone to bank with them. Exceptional client service with equally exceptional rates

theodore harvey

Unprofessional. I'd give 0 stars if possible. The cashier was rude for no reason, and probably does not realize that she works in Customer Service

Jason Newton

Great friendly staff that know their products and remember who you are. That speaks volumes.

Sanjay Swamy

Service for me has always been impeccable. Friendly staff who know what they're talking about and are able to solve a range of issues.

Langlois Viateur

(Translated) Not ! (Original) Non !

Mohammad Alsmadi

I asked to talk to a person in business services. A guy came to me talked to me standing up. Did not offer to go to his office and talk into details. Did not understand what I am asking for and then went to his premier manager to ask him about it. Then he gives me answer while I am standing outside the premier manager office. I ask to see the manager and he says the manager is busy while there was absolutely nobody at the whole branch. They did not want to serve at all. They just wanted to get rid of me. Very bad service. The worst service I've ever experienced in a bank in my entire life.

Georg Hennerbichler

Everytime we go there it seems that employees do not know their business at all. The simplest requests - like getting a bank draft and a void cheque - can take up to 30 minutes. Also if you send an email to your bank agent, it takes up to two days to finally get a response.

Taranjit Singh

Wonderful customer service, and coherently explain relevant information in regards to my needs.

Jay Apple

Quick and easy access to ATM. Has disability access buttons for automatically opening doors. Also, this building is level entry. New location is much improved from where they were previously. Been banking with HSBC for over a decade. Always pleased with customer service and teller interactions.

Corey Cheng

they lock the doors to the ATM machines at night. Nobody can access the ATMs at night so no late night banking :( there are some homeless people which I understand. Don’t come here if you need to do banking late night .

Erika L.

Very good customer service!

Mohamed Khallafe

Very odd and rude customer service from the tellers, and it happened quite some times so it may represent a norm. Never seen HSBC branch or any other bank dealing with customers this way. I highly recommend avoiding this specific branch by all means.

MCJDM Holdings

It does not matter what transaction you are asking, the time to process your request is ridiculous long. Even after providing two identification documents and a signature, the branch manager did not accept my signature. I had to sign three times. What a way of doing banking in 2021.

David C

No envelopes to make deposit at atm

church_hodl

We had a company account through HSBC and their commercial side is terrible to deal with. We are no longer banking there. Their account managers turn-over quicker than McDonald's employees and their customer service is poorer. In my 5 years being employed at my current position, I have seen 4 different reps working on our account. So, if you are looking to build a relationship with your banker, don't go to HSBC. They could care less about the Oil & Gas industry in Alberta. Most people should be familiar with HSBC shunning fossil fuels, but if you aren't just google "HSBC oil sands". Also, they seem to actively be moving away from Red Deer. Every time I took a deposit in the last year or so, you could fire a cannon through their office and not hit a single person. If I were to say 1 good thing about them, their tellers are fairly friendly.

Julie Duquesne

(Translated) 4 changes of advisers in just 4 months. Customer service to review! (Original) 4 changement de conseillers en seulement 4 mois. Service clientèle à revoir !

Truth Hurts

Had an appointment to open an account and somehow they had no record of it. When I insisted on seeing someone, they had me sit with Jia Si Shen. She seemed to be doing everything in her power to dissuade me from open up a USD account with HSBC. She was rude, condescending, and a limited understanding of Canadian laws surrounding a bank's responsibility to provide Canadian citizens with banking needs. Also dealt with under-trained tellers, rude front office manager, and ultimately decided to take my business elsewhere.

Steve Bottomley

The Pendulum Gallery is cool

Assad Abbas Khan

Finally reached an HSBC branch where in Canada that was super nice and I had to spend least time. The staff was very friendly and made it as quick as it could be!

Charles Perrot-Minot

HSBC... you can do good an bad things... the staff is nice, but if you have an unusual demand / issue, they will not be able to help you.

Brook Robazza

Great branch with very friendly and helpful staff.

ASTRA Soccer Academy

Unbelievably poor service. Phone calls not returned, and it is difficult even to call a person - unless you have their direct number

Ravi Kainth

I am a HSBC customer in other countries but was hesitant due to some bad reviews here. But I had a wonderful experience with HSBC Saskatoon and Catherine was able to assist me with all my banking queries and requirements.

stu sambell

I was unable to leave Zero Stars. If I could I would. This Bank are living in the dark ages. What a shower. If they were the last bank on earth, I would rather hold my Cash. The Worlds local Bank - I think not. Save yourself the immense Hassle and use a true local bank instead of a worthless franchise.

Osborne Bay

Very good to have our mortgage there for a few houses, highly recommended if your credit is good and its rate is competitive.

May Ling Tan

The branch is unfortunately understaffed, but every employee there is very attentive and helpful. Most transactions can be completed online, which helps

TVC Weddings

Very rude and uneducated tellers. Long waiting time. Poor customer service. Cross the street there is BMO bank inside the Mall.

Congo

friendly service, quiet place

J. L.

Long story short, because of timing and delay this bank cost me thousands when trying to renew my mortgage with them when they advertised 2.39%. Should of just stay with RBC and took the 2.59% renewal. It took almost 3 weeks to hear back and got declined and rate had just gone up to 2.94%.

Jacob Nelson

Unfortunately this branch locks their ATM after normal business hours. You'll have to go to the Your Neighbourhood Credit Union next door to take out cash otherwise. Luckily both HSBC and YNCU are members of the Exchange so this isn't much of a big deal.

Trish Eno

Teller wasn't very friendly. And they couldn't accommodate my request

Diana C. (Misa)

Worst bank, lines are long and slow, closing hours are ridiculous, mean staff telling you about policies whenever they see fit. I have been a client there for almost 10 years and they know us perfectly well, still they manage to make the experience as hellish as possible, have to do the same stuff in other branches. I usually avoid going there but there are times it is very close to my job and I just don't have the time to run around the city. Worst... Experience...ever! Will change banks in the near future for sure, so tired of dealing with them.

Scott Han

I created my accounts without an appointment, well served with sufficient information. Much better than the branch of Oakville.

RB

BEWARE !!!, We had a valid complaint which the Branch Manager investigated and was then passed to the HSBC`s Ombudsman. We have documented proof from these individuals both the Branch Manager and the HSBC`s Ombudsman that they repeatedly gave wrongful information to ourselves during the time we were trying to sell our home. These individuals also gave wrongful information in documents to our lawyers. During an investigation by the OBSI (Office Of Banking Services & Investments) the HSBC`s own Ombudsman gave wrongful information in a document to cover up their mistakes. Hugely wrongful information stated in documents ! How can this be ? from two of the highest level staff !! .How can a LOC (line of credit) be secured as we were repeatedly told for over 18 months by these people above preventing us from selling our home and then its NOT secured !. Had we been told the truth that the LOC was NOT secured we could have sold and carried on dealing with the LOC issue through a lawyer rather than be continuously told if we sell our house the LOC had to paid down as its a secured obligation that we know now was wrongful and misleading.This matter is being investigated further by other regulators and the FCAC (The Financial Consumer Agency Of Canada) and also the OBSI are reopening their initial investigation to look at the lies / wrongful information that was forwarded to the investigator. Please take care with this bank as they will give wrongful information to cover mistakes at your cost !!!.

Mila Araujo

I had great service here when I needed them to verify some transactions, I went to the branch for three different inquiries on three different occasions and the staff were really friendly and helpful. They even let me know about free parking in the building. Then on another occasion offered to call me when they finished processing the information they needed so I wouldn't have to wait around, I left thinking it would take over an hour, they managed to get everything done and call me back within 10 minutes. Best service attitude of any bank I've dealt with in Montreal.

Greg Holtz

They recently moved (early May 2019) and I've tried calling to ask where in Uptown they are located. They have no publicly available# for the branch and when the main customer service line tried contacting them there is no answer at 9:45 am on a Friday.

The Flying Nermal

Worst bank ever, terrible hours. Everything about this banks sucks

Agya Singh Thind

A very good place for banking. Staff is very friendly and helpful

Lise F

(Translated) I see mixed opinions on this agency. I have been there many times over the years and have always been made very welcome. The people at the reception in particular are very professional and welcoming, always ready to help. (Original) Je vois des avis partagés sur cette agence. J'y suis allée à de nombreuses reprises depuis plusieurs années et j'ai toujours été très bien accueillie. Les personnes à l'accueil sont en particulier très professionnelles et accueillantes, toujours prêtes à aider.

Tristan Phoenix-Walton

Having interest in opening an account with HSBC, I accompanied my friend who was seeking to open an account of his own just around 4pm on Tuesday January 22. Upon entry, we quickly realized the shortage of staff, as there was no receptionist at the front desk to help direct us. We then walked over to the counter to meet with the one teller lady on duty. After going over what documents were required, the teller made it seem that in order to proceed, my friend would need a minimum of $5000 to $10000 to open one of two account types available. He had to ask if there were any other accounts he could open to learn that he didn't have to have that minimum balance. We looked at each other pondering if the lady was on something. Furthermore, she declined helping him open an account in our first experience with HSBC, citing that an appointment needed to be made, despite the location not being busy at all. They had an hour to go and they still refused. My friend asked if there were any other locations and the lady instructed him to look it up on his phone instead of professionally searching on her computer to let him know. I will never do any busy with this location. They put a sour taste in my mouth for HSBC. It felt like all they wanted to do was get us out so they could close up. Now I see why their rating is horrible and will only deteriorate.

T Newberry

I really liked banking with the HSBC branch in Langford. However, since they have closed this branch and I have to go to Victoria to access my accounts I have become very dissatisfied with their services and am considering changing banks.

cindy Ro

I give 0 star, 1 star it's still too much.. for the bank that you going to saving your money, Do not save your money with this bank, terrible and terrible and terrible, I want to close my account, let's me sign paper and come back later for get my money ( I still do not know when but tomorrow I will go to to ask again wasting my time) one day when you want to use your money and try to get your money they might let's you wait like this. I close my account with other bank before it was be done the same time as I request, I remember when I change my address they ask me to go in and talked with them they asked how much money, asset and property I have in Canada and my home country, ask where I live before and from when to when in the past 3 year, myself not even remember. god god terrible bank, do not give my money and even I want to close my account.

A. Li

I came to this branch for work-related matters. Abhjeet assisted me and was very friendly and helpful.

Yiqing Hu

the service is reall bad.

Realfood Nosh

Awful customer service Ive experienced to date. Rude people from customer support namely Shannon Burns (who hang up the phone on me) and a Patrina.

Linda Liberato

I was very reluctant to go to HSBC based on all the bad reviews I read about them but after speaking to someone at the branch who seemed eager to prove the bad reviews were wrong I decided to give them a chance. Honestly turned out to be the worst experience in dealing with a bank i have ever had. I wasted 2 entire months sending them document after document after document and every document was never enough. They just kept asking for more documents. I gave them more documents then I have ever had to give any bank before only for them to say all the documents weren't enough. Almost all communication was done through email even though I would call to talk to them in person. It was a complete and utter waste of time and a total joke. After it was all said and done we went to 2 other banks who approved our application within DAYS who dealt with us one on one and who have already scheduled the appraisals!!!! And their rates were just as good as HSBC. Seriously this bank is a joke to deal with. I should have listened to the reviews from the beginning and not wasted 2 months of my time. In hindsight I am so glad we didn't get stuck with HSBC as our bank.

Patchef French

(Translated) The agency to move! A poster and a plan at the old address is surely too tedious? (Original) L agence à déménager ! Une affiche et un plan à l ancienne adresse est sûrement trop fastidieux ?

Fakher Gahbiche

(Translated) One of the worst banks in Montreal. The service is so bad. Even the director of the seccursalle does not know how one should retain a customer who has just deposited money with them. We see you as a number in this bank and they don't give a damn whether you are satisfied or not. Friend's advice, do business with other banks! (Original) Une des pires banques a Montreal. Le service est tellement pourie. Meme le directeur de la seccursalle ne sais pas comment on devrait fideliser un client qui vient de déposer de l'argent chez eux. On vous voit comme un numero dans cette banque et ils s'en foutent eperdument que tu sois satisfait ou pas. Conseil d'ami, faites affaire avec d'autres banques !

Jeffrey Gu

Most terrible experience ever. See this is the way they treat their premier card holders and customers.

Qinghonh Kohu

I remember the girl name is Fiona Hu, didn't get much help from her, let me wait 10 minutes first and then just waste my time.... Won't go to HSBC again

Chris Robinson

If I could give zero I would, client service reps do not know what's going on, are disconnected from what their website is advertising and very unhelpful

- OOkuma (‪おおくま‬)

Helpful and friendly staff. Efficient service!

Ace Assault

not bad but I hope they can open on weekends, at least Saturday.

Amit Sharma

Rohit here was very interactive and helpful for opening a new and best offered account in HSBC. Pleased to see such polite soft skills.

rubi abid

Terrible! but this is an understatement. The tellers have no courtesy / manners & do not even know the process the bank has to follow. One teller cashes your cheque, while the other requires a letter They have to all be consistent with their policies and not change for people they know versus people they don't!

B&A Wilbur

No one answers your call

Sailor Moon

Terrible service.

Simon Han

Best service ever

Rongchang HUANG

Terrible customer service. Made an appointment but still ask customer to wait more than 40 min.

XIN WEN

Bad service quality! I made appointment at 11:00, but I saw my agent at 11:30 because another guy who didn’t make appointment jumped a queue. Terrible branch!

Abhinav Kargupta

Great mortgage rates!!

Suyume Gore

I was shocked to my bones to see a bank behave so rudely to an elderly client. This middle aged Chinese teller was shouting at the elderly man who was trying to open a new account, I think. And he happened to be of African descent. It was obvious she was reacting to his race, and to false assumption related to drug money - He only said politely he had cash in his hand, which doesn't make it illegal, or drug money! Not all cash is drug money! AH! She shouted at him as if he was a baby, causing every other client turn around in horror! No, she said, I will not take your money! Wow! I didn't think banks are actually that rude! And Africans have better morals! HSBC should know better ! One star is one too much!

Sandra Jacob

Worst HSBC experience across the planet. Total shame when compared to NYC or London.

IdunnoMath

Ken is terrible. Tellers are terrible and lazy, tried closing an account and they told me to just let it drain and expire... what bank does that. Head office needs to look into this branch I know it’s in Chinatown but that’s not how a bank should operate. They are shameless

Vladislav K.

Nice branch, everyone is very polite, no lines

Jason Proulx

As always I was provided prompt, courteous and effective service.

Y Ali

Bank clerk was a bit rude in how she addressed me and the English of the staff here is awful. Hsbc branches in Toronto do not seem to be equal opportunity employers either. Seems a bi dodgy. Nothing like this in the UK. Pretty shocking experience in Toronto. May need to raise with hq.

naxin Pan

Very bad experience. Booked an appointment #696106, Dec 2. I cancelled other arrangements for the whole afternoon and arrived at this branch on time. The staff showed up 10 minutes late without apologize, lied that she did not receive an appointment. Then she told me that she would not do the business I made appointment for and she had other appointment soon.

Tariq Haji

Worst customer service business in Canada

n t

Terrible customer service, not good for professionals nor business owners, one way policy to protect the bank not clients, they can refuse your transaction, and not give a reason.

Gagandeep Singh

Staff is great . They gave me the lowest rate on mortgage possible at that point.

Ian Scanlan

Signed up for mortgage, banker promised everything was sorted , as I was not going to be in town for closing. I asked if a power of attorney would be required for signing in my absence and he assured me it was not needed and everything was taken care of. Week before closing I called to make sure everything was arranged, and lawyer told me power of attorney or my presence was required. Pure incompetence and poor customer service, the banking adviser in question showed zero remorse for their mistake.

dyan

I came to this new branch to print last 30 days statement use to mortgage bank, the clerk tell me can't do it , I told him last 30 days transaction is also ok and I don't have printer at home , he still let me do online bank by myself . That's ridiculous ! I can't print my account information at branch ! I do this before at TD , CIBC , even the other HSBC branch at Mississauga , this branch service is so bad , I called telephone bank to complaint , they say will call me back , but nobody call me , I think I will transfer all my accounts out from HSBC .

Mr. T (MR.T)

I walked there to use ATM but no envelope there. What a joke. Thx for wasting my time.

Juan Leal

Good mortgage rates

Michael O'Hare

The customer service representative I had today was amazing. Her name was Lena. She was efficient, professional, and extremely kind. She should get promoted!

Yimeng Sun

Nice and friendly staff

The Bitter Truth

Mostly time Cash is not in ATM machine , Customer service is very Bad they do not care who is coming or going I am using my personal experience it happen three time , customer service asking two ID even I show than , after that they asking my credit card my other Bank what is that customer service I do not recommend this Branch , wasting time . Thanks

Mikey Dangerous

Worst bank ever ... terrible customer service. They practically hang up on you on the phone . They also close people account who are in lower to middle class for no reason. I had deposits coming in and they shut my account the day before with no notification what so ever. Disgusting bank stay away wish I can give 0 stars! They are the WORSE

Tete Tainsh

Brilliant service, international bank with a very local service. Helped us with our mortgage and get accounts set up as new arrivals in the city.

Tommy Cas

Really terrible bank.

Johnson John

Prior to arriving at this location I decided to read the google reviews on this specific location since I am a first time customer and also because it is the closest to my home and work. After reading numerous negative reviews I decided to give this location a chance and a possible hope of a good experience and also a positive review. Unfortunately as I just entered the location before 4:00 pm on a Tuesday in hopes to open an account. There was no one at the front reception desk to assist on where to go even though there was only one customer in sight and also it wasn't busy at all. After a long wait I decided to approach the tellers since there was no line up and a teller lady with one customer. After a long wait I asked the lady at the teller I'm here to here to open an account. She replied which one did you want? There is one with a minium of $5000 balance or one with a minimum of $10,000 balance. In shock of her response I asked her is there any other accounts that don't require a minium balance. She said yes there is. It was a overall a very disappointing and uncomfortable experience since I spoke with her and the branch manager on possibly opening a new account with a hour remaining and since it's not that busy. After an offer of setting up an appointment I responded no thank you I will be choosing a different location since this location has a accurate 2.9 overall review rating and seems it's most likely going to get worse if this type of service continues.

Trav Dickerson

This number constantly spams us with advertisements in Chinese

Mehedi Bhuiyan

Best bank in Winnipeg. Advisor was really friendly & well behaved.

Diana I

So far I’ve had a nightmare of an experience banking with HSBC and having a difficult time reach someone who can help me. I am traveling and they keep telling I need to visit a branch when the closest branch is 3 hrs drive. They suspended my account what seems to be because I changed my phone number but no one can tell me why and I’m out of the country with little ones with no access to my account. I am beyond upset and regret so much opening an account here. I’ve been so stressed for 3 days now trying to solve this before I run out of the cash I have on hand.

Emma Tweneboah Kodua

Great service. Very friendly tellers who know my name and always have a very warm and genuine smile. Absolutely amazing service

Stephen S

This HSBC is the largest branch I have ever seen. The furniture is dated giving it an interesting atmosphere. It also caters to the Chinese community as most staff and posters are in chinese. Came in for a quick question that took some time to get an answer. Overall I would say it's a bit below average

Lawrence Davidson

I've had excellent service from this bank, and feel valued as a customer.

brent richards

I received excellent customer service from Josh Miller at this branch opening an account in Canada and simultaneously in France. It's very helpful to have a human face on a rather complicated transaction.

박태원

I went into get a new mortgage with HSBC and I was pleasantly surprised by their exceptional service. I dealt with Youssef, one of the advisors in the branch and he enabled a smooth and quick process in getting everything set up the way I wanted it to be. I would definitely recommend his services and would not hesitate to contact him again in the future if needed be.

Ahmed Farg

Professional and Friendly. Thank You Dennis!

rudy de Best

This branch is useless. I have had a premier account for years and every time I need to talk to them I end up talking to the Philippines.

Ralf Busse

The people at this branch have been polite, cheerful, and very helpful every time I have needed their services

Ginni Kapoor

Blocked my account 3-4 times ...really bad service

B

I understand this is COVID and we're limited on what we can accomplish in person; however I question the communication skills this branch possess when they instruct a customer on the phone to come into the branch live - only to then tell the live in branch customer about a necessary online application and live branch service is by appointment only. Seems this could have been communicated on the phone saving a customer valuable resources and frustrations. Pros: The best lending rates in the country. The ability to smile while completely disregarding another human's time. Cons: An inability to express current protocols to customers. Complete lack of parking. Inaccessible location. Any assemblage of customer service.

Tao Geng

It seems there is no staff looking after the phone because the phone has never been picked up every time when I try to phone them.

Summit1066

11 am appointment and waited until 1115 to see the bank rep. Annoyed to be told that what I wanted to do could only be done online. Poor service.

Kath Leen

Been going to this branch for over 20 years now. Teller are very respectful. Nav gave us over an hour just to explain our options in terms of our savings.

Steve Roberts

Had a first time meeting with my premier relationship manager, Anna, everything I needed to know was answered in a friendly ,professional manner. She showed a lot of patience with my ill informed questions! Had dealings with other staff members also, all good. I left a lot better informed than when I entered, a pleasant experience, unlike some other banks locally. Unfortunately only one branch in Hamilton, downtown, but that's not their fault.

Customer

Nobody answers the phone and takes a call. I have a question and cannot get anyone to come to the phone and answer the question. This is horrible customer service. Zero stars. Ready the other reviews. Equally bad service.

Bob Gullon

I have an account in the HSBC bank in Manzanillo Mexico. My wife died in 2017 and ever since then I have tried to use my bank account in Manzanillo. The HSBC bank steals your money! They make it so hard to get your money it is almost impossible to give them all the information they need they are thieves. Do not use the HSBC bank in Mexico, you will be sorry. I wonder how bad they are in other countries. Here is my name just so you know I'm telling the truth. Robert Charles Gullon

douglas luna

Horrible customer service , wait times are ridiculous regardless of time of day. Tellers are extremely slow and they all get up from theit stations to attend other matters. Not enough staff on duty . Tellers need to be trained better , spent 1 hour waiting in commercial line. Overall horrible do not bank here.

Dean C

Service Reps that cut you off before you can even state your business. Astounding lack of even basic courtesy

Chris Rowlands

Good luck getting hold of them by phone. A recorded message identifies itself as the HSBC, says it is transferring to a Customer Service Representative, then tells you the number is not in service??

Sebastian Foo

Worst bank and customer service ever. I don't understand how a bank with such terrible customer service is still around. Avoid this bank like the plague. Avoid this lady, bad attitude and very inconsiderate. Talking on the phone while she's suppose to be helping me while sitting infront of her. Wasting my time.

Steph P

This branch does not answer their phones. We need to clean up a major issue on my boy-friend’s credit and have ignored our attempts at contacting them.

Marc Simard

(Translated) Worst lifetime business experience! (Original) Pire expérience d'affaire à vie!

Amuary Ellis

This has to be the worst experience I've ever had in a bank customer service was the absolute worst no one knew anything the person who opened my account to the 1 person that you can call who's their customer service rep. I'm not saying that HSBC is not a good bank what I'm saying is that this location and the people that work there are the absolute worst

Pierre Canu

Never pick up the phone, never reply the message on their answer machine, never do what they promised to do!

Rob Cameron

Staff has been helpful over the years. Hope our new account manager Navdeep Stays with the bank for long time.

maurice zheng

tellers and financial advisors are really not friendly and they cannot do anything for you, even print out your transaction records after you deposit money. the bank should be closed.

Harwood

Slowest bank ever.

Sergio Leone

(Translated) No smile, bad service except for Chinese like them ..... (Original) Aucun sourire, mauvais service sauf pour les chinois comme eux.....

Albert T

Its an okay retail branch at this location. Looks and feels old. Could use a reno to make it more inviting. The time I visited the branch line was fairly long in my opinion. Only two customer service reps were working

blue owl (blueowl)

Wasn't impressed with the service today. Completed credit card application online, at the end it told me I had to go into a branch to show ID to finish application off and note online said I needed appointment. Contacted the 1800 # provided to book appointment in New West, was told on the phone it was not required for credit card all they need to do was stop by branch with reference # and ID. I did this in New West, upon entering I was told I needed an appointment, I explained what phone agent said. Teller went to talk to someone, I could somewhat hear the conversation and the person he needs an appointment. She comes back and tells me. I ask why do you need appointment to show ID? She then talks to supervisor and he says he needs appointment, again she tells me this and I will have to comeback another day. I tell her I would not have come if I was not told it was ok, she said nothing she can do but book an appointment and I can return. I said if all they need to do is see my ID, she can copy it and give it to them later to verify, she said she cannot. Clearly this appointment is more than seeing my ID, suspect its for a sales pitch beyond the credit card. I can understand that a bit, but to waste a customers time after they were given wrong info seem ridiculous. There were at least two more senior people, both in offices that could have put the customer first and validated my ID. I would never move my business based on this experience and now I am rethinking the credit card.

BT Nguyen

Worst bank ever! They were incredibly rude ...also very discriminating and condescending. Do not bank with them!

Hajer Tayeb

Worst banking experience. Unprofessional rude staff. Had an awful service with Ken from the Spadina branch who decided to hang up the phone on my face. Went for a service left closing all bank accounts with them.

Kaitlyn L

I've haven't been able to solve a banking issue for almost 2 weeks now. It may be partly my fault that I haven't logged onto my account for years, but my accounts should all be readily available when I do eventually log on, riiiight?! Which is where the problem and my frustration started. After trying phone banking, bank branch, online banking, back to bank branch, I couldn't get what I was looking for. I decided to try this branch and TA-DA! They solved my problem! WOW! Finally people who know what I need and how to get it done and done efficiently! Thank you to the teller who helped me. I forgot his name now, but he's only been there for 4 months. I'd also like to thank the manager, Sam. He's a very efficient problem solver. I'm actually quite surprised to see such a low rating for this branch, but this is the only branch I'll go to if I have HSBC banking to do. I really can't say the same for the other HSBC branch I visited....sigh.

dan horton

Don't bother going here they are only open 2 hrs a weekday

житель евросоюза

Me and my grandmother opened joined account with HSBC Canada, because my grandmother decided to move back to Europe after complicated back surgery, to reunite with rest of the family and hsbc looked like best choice. However because we didn't changed new address in UK, account got suspended because of suspicious activity. I managed to arrange and do id check in uk hsbc branch more than a month ago, but nothing but silence since then. Whenever I ring customer service, I get connected with artificial intelligence, which can't even confirn if Canadian branch have received documents. So I'm extremely concerned and don't know what to do. To go back to Canada and do id check in person will cost 800 cad plus hotel, plus the long journey....

Jack Ness

Very pathetic customer service. Even though I have accounts with HSBC in multiple countries and a long standing customer, my issue was dealt with very poorly. The lady on the counter showed no interest in helping me out whatsoever, will be looking to move out from this bank soon

jeff k

I had the unfortunate chance of dealing with Darlene Segar at this branch.I can confidently say I have never had a more unprofessional person to deal with at any bank.She's rude and poorly versed in her field and nonchalant attitude made me close my accounts and move to TD.

John Hatzis

Excellent branch, good customer service. Special thanks to all the team, especially Stamatia who is always there to help her clients! #MakeLavalGreatAgain

Cathie Ballantine

I have been with HSBC since 1994 and have in past been extremely happy. Since the closures of the Langford and Gateway Village branches I am now dissatisfied. The branch at Uptown is less than adequate. Lac of parking and no drive through ATM. Very disappointed in HSBC's decision to close Langford and relocate Gateway Village branches. Not so happy any more.

Ji Qi

Very friendly account manager! Thank you very much Kacy Chen

Todd

Cannot believe a bank can be this bad! Horrendous customer service and unfathomably long process times for any request. If you want to see how a bank shouldn't be run, this is a great place to start at.

Kent Park

Tried opening a student chequing account online. Despite providing my student ID and all pertinent information it wouldn't let me and asked me to come into the branch. After waiting a good 20 minutes due to their understaffing, I presented my student ID and driver's license. I was told that they needed to book me in for another appointment on a different day and refused to accept what I was providing them. All this hassle just to open a student account! Save your time and try a different bank.

VRBAN ANTHONY

One of the worst banks , and the worst branch that I had the displeasure of dealing with. There are so many other better options. Choose one!

andy seow

Terrible service. Opening an account they ask you million of questions and it has been over 1 month still no notice whether your account is been approved or denied.

Shaqeeb Momen

Consistently great service for a bank as far as my experiences go (compared to some other places that have been actual nightmares to do banking with). The tellers have gone out of their way more than once to look into solutions when I had questions and concerns, and are simply a great help when I have a quick question about finances.

Mehdi Ziko

They do not value their long time customers after having multiple accounts and mortgages with them, once i sold my house they made pay huge penalties, they screwed me over, it was agreed to wave those fees once i buy another house but they turned down my new mortgage application and yet they did charge me those fees, it’s unfair.

Aditi D

rude staff and did not set up my accounts and had to do it myself online and calling..worst service...

Jerret Perry

They dont have a clue what they are doing complete run around trying to pay off a loan , spoke to 4 different people , not one had an answer as to who to contact

STEVE PARE

(Translated) Personalized service. Creative advisers (Original) Un service personnalisé. Des conseillers créatif

ziyang zhou

One of the best banks out there, I don't understand why people leaving such low review scores, but I respect everyone has their own banking experiences. The teller I were talking to, xintong, was professional, extremely easy to talk to, and cared unlike some other major banks I dealt with in the past. I am even considering moving my TD merchant account towards HSBC, great work.

edwin guo

If your time is important to you and you need to get your financial service properly taken care of, try elsewhere.

Herman Cheung

They service people without mask during covid19. The Tellers at the branch always make typos on bankdraft.

Gordon Evans

Red Deer. Terrible business to get anything done. Over 2 weeks to hear from them on financing. Had to call and terrible excuses on why little done. Would not go to this Bank for further financing in the future. Guess they do not need the money.

X Zibit

watch out for money laundry

Sam Murray

Worst. Bank. Ever. Unless you have absolutely no alternative, don't bank here.

Galen Smith

Was denied starting a new account, no reason beyond they knew that I wanted to exchange currency after starting the account...

Lovely Dee

Poor client service. Agents are not proactive. I had an appointment and was there 20 mins before. I went to the counter agent and ask for the person who I had an appointment with. She got my info and ask me to wait. So, I wait again then finally a guy approach me and ask who am I waiting for. I told him who and he told me that the person called off for the day because he was sick. I would really appreciate it, if they told me ahead of time that he wasn't there...they could have called me on the phone to cancel so I wouldn't have wasted my time to go there for nothing.

D R

Im power of attorney for my Grandmother this bank has the proper documents yet if I call the help line they have no record of me and can not fix the problem I have. My Grandmother has a savings account that we wanted to use for nursing home but because according them it wasn't being used they deactivated it. Now a week later still have no access. This customer service is unacceptable!

al villada

The worst bank in the world....

Julie Hart

Rude, snotty Manager. I decided to close my account, the manager did so, and informed me that I owed $100 on my HSBC Mastercard. I did not use my card at all. When I I tried to cancel my Mastercard the phone reps ( in the Philippines) continually hung up on me, finally I got a representative who informed me that my HSBC Mastercard was in collections. I have had a Mastercard for decades (Not with HSBC). HSBC is bullying me and trying to ruin my credit.

Liu Ricky

Is a very good service as close my house I like it

Braden Mcadam

Horrible to deal with. Signed up online for a mortgage as their rates were competitive. They took weeks to get the application done & submitted, promising through the process that they would honour the rate I signed up for. Finally get back to me and they've decided they lied and won't give me the rate I applied for, try to "counter" with one much higher. What a joke. Go somewhere else for your banking needs.

Stuart Sambell

Difficult bank to work with. I’m closing my account with these guys. Getting access to my money was way to difficult.

Krystal Chan

Went in to close an account in September and find out in December that they never closed the account and my account has been collecting service charges and interest for the past 4 months !

boy math

the worst experience that I have ever had, I spent 3 hours to open a simple account, that did not work, I spent another 2 hours on the phone, they could not fix it, finally they suggested me to open and use an account in their competitor banks!!!!

Martine Bond

Since they moved at their current location, the service has been dismal. Just yesterday, trying to avoid the lineup I wanted to deposit $$ using the ATM. Both machines were not accepting deposits. We are seriously considering closing our accounts there. There are only 2 tellers now and often times, only one of them is available for service despite the line ups that are often seen there. There is a note on the desk asking for imput to improve customer service. It seems obvious that, when you have people in the Bank, both tellers should be available. A third teller would also help a great deal. Often times, there are 8 people waiting to be served and only one teller is open. If they are sincere in wanting to improve service, the obvious of having both tellers available as long as there are people in the branch.

Yann Hepp

(Translated) I have not had any problems with HSBC since I arrived in Quebec in 2008. Polite and helpful staff. I recommend (Original) Je n'ai eu aucun probléme avec la HSBC depuis mon arrivé au Québec en 2008. Personnel poli et serviable. Je recommande

YB SP

Bank may look nice but the staff barely has a grasp on common sense. We came in to open a joint and personal account while they had a cash promo for new clients who open a personal checking account. We specified that we came because of said promo. Long story short, the genius that helped us opened our joint account first then we were told we no longer qualify for the promo since we already had a joint account with HSBC and wouldn't be considered a "new client." Whether it's indivudal stupidity or just how they scam customers, who knows. But after months of trying to escalate the matter, talking to agents who promised us they would "rectify the situation," nothing ever came of it.

Rush Dalziel

Excellent bank who always treats me well and manages my banking needs in such a professional manner. The staff are very friendly and accommodating.

graham haworth

The measure of any bank comes when a customer /a"premier bank customer" in this case, asks to speak to the bank manager : an aspect of the service etc. In 10 yrs I have asked to speak to the manager ...twice and both times been fobbed off with excuses; not in ; not available.Not in at 11:00 on a weekday. Good service ; good banking begins and should end with the manager.

manoj manoj

Very bad or irresponsible costumer service Been there for some credit card related issues but never solved after multiple attempts to contact them Regretting being a customer of HSBC

Furkat Ergeshev

Disgusting branch. Kills completely entire reputation of the HSBC Bank in general. Every time when I come there - I have trouble. After activation of my USD account (recently) I asked them to confirm my USD account details and I received details of my account and swift code 3 times each visit and every time - different ones. Looks like they really do not know their job or do it with the purpose. They do not keep their promise to award. And every time - 'I am so sorry!" "I am so sorry!" "I am soooo sooorrrryyyy!" What will I do with that sorry?? I am about to close my account in couple of weeks because I got wrong information from them 3 times and only 1 times was enough not to receive wire transfer from overseas for huge amount because of the SWIFT CODE mistake. Whole week I had headache with not receiving money I need and probably I will open USD account across the street at TD Bank which looks normal... And I am not going to deal with what HSBC Bank at all. I do not recommend to deal with them. Stay away from the problem, especially with international banking. There are 3-4 banks in that area, like RBC, Scotia Bank, TD Canada Trust Bank, Bank of Montreal, so - go there... Grade of functioning of this branch of HSBC is below ZERO, so I never go to any branch of HSBC anymore. Not even a 1 star. Below ZERO. Well... Bad experience is also experience. I had superbad experience with them...

Alan H

Got a replacement debit card and they didn't activate it. It was a new card new number etc. So when I called the branch phone number, same story as previous post.I eventually found 2 numbers, one didn't work. Next one did and the rep basically said that it was my fault. Now I have to drive 90 kms again to activate it. I should have got a new card in the mail. I will probably close the account

Henry Shiah

Terrible services.

Sky Mitz

Friendly and welcoming staff. Secure location. Modern design with latest technologies.

Alain Prost

(Translated) lamentable, chaotic, incompetence, rudeness. The worst is that no one starting with the director and ending with the ombudsman are useless and do not take into account our comments. So I close all my accounts at HSBC the worst bank (Original) lamentable , chaotique , incompétence , impolitesse .le pire c est que personne en commencant par la directrice et en finissant par l ombudsman sont inutiles et ne tiennent pas compte de nos commentaires . donc je ferme tous mes comptes chez HSBC la pire des banques

Nicolas PAPPALARDO

(Translated) Incompetent advisers. Unable to refuse a levy when notified several days before. Their only answer "sorry we have no right to refuse a direct debit" when it is wrong (Original) Conseillers incompétent. Incapable de refuser un prélèvement alors qu'on les avisé plusieurs jours avant. Leur seule réponse "désolé on a pas le droit de refuser un prélèvement automatique" alors que c'est faux

Robert Croft

Good place to bank for me

Timothy Wu

Bank staff doesn't know how to service customer.... Stay away with this branch. Especially Simon

Bonnieca Islam

Hi guys

Anonymous Review

These people don't know anything about their banking policies. It's also hard to get ahold of someone who works at this specific branch.

A Ferreira

worst branch ever....premier representatives completely unhelpful in fact they are obstructive to the client.

christina apost

I have been a loyal premier account customer for over 17 years. The service since Tina retired is terrible. I have tried to communicate with Nadine, Rasha and Kosta to no avail. They do not answer their phones or respond to emails. I am looking for a new bank as they lost their employees who were keeping this bank together and are currently running around like chickens with their heads cut off. The service is horrible and I would highly suggest everyone stay away from this bank!

Leon Bekker

HSBC bank has the worst processes of helping customers. It feels like they do not try to help, they just there to repeat the same information over and over. I have being loyal customer for over 20 years and now i am trying ordering the checks. My nightmare took me through 6 people and more than 3.5 hours of talking to the wall ( customer service representatives) my problem still not resolved. You would think how hard to order the check book form the bank. IN POSSIBLE!!! It is very sad to see some simple thing could cost so much aggravation. There is no value in customer - bank loyal relationship.

Chris Rodolph

Perfect experience...Firstly I walked into a smiley teller and asked to see advisor referred me to someone in investments. In 1 hour appointment with a gentleman called Youssef I have made my mind to switch banks.. approachable personnel , energetic and makes me laugh all the time, he showed me a variety of investment options and made my life easier through all his investment knowledge. Very professional and organized. Process was slow to move my investment to HSBC.

李嘉楠

Made the appointment at 11am on October 26. But one guy came in after us with no appointment and serviced before us, only because he know that financial advisor.

Ahmed A

Rude and unhelpful staff. Standard for HSBC.

Tarek Alaws

Great customer service! fast processing and minimal procedures! many thanks to all the HSBC premier team especially Wissam and Anita!

Alex Torossian

Worst bank ive been too ever! Comparing to multiple countries. This is not a bank you want to work with

Rob Gatzke

Great, helpful staff as always but... The wait in the lineup is insane. Don't come to this branch unless you've packed a lunch, and have some sort of entertainment to keep you awake. Management needs to hire more staff here.

Shakila Fernandez

Very Bad service from relationship managers (Premier & Advance). Not reliable, not trustworthy, either they are not trained properly or they are not being transparent. Very disappointing as I’ve banked with HSBC in other parts of the world where they pride themselves on providing excellent customer service & being the “World’s Local Bank”. Does reply to emails or follow through on a commitment.

Margaret Barsi

All covid rules were followed. We needed help to transfer funds from HSBC Canada to HSBC UK, plus handling a UK Power of Attorney between my husband in Canada and his sister in the UK. Nicolina Gualtieri handled all for us, she was patient, explained everything well and completed quite quickly. We appreciated and rather enjoyed our experience with this branch.

Manon Robert

(Translated) I wanted to pay my credit card in cash and didn’t accept my payment because it was in cash and forced me to open an account if I wanted to pay my credit card, it’s complicated for nothing, just take my money it's crossers (Original) J ai voulu payé ma carte de crédit en argent et n ont pas accepter mon paiement parce qu'il était en argent et m obligeait a a ouvrir un compte si je voulais payé ma carte de crédit ,c est compliqué pour rien ,juste a prendre mon argent c est des crosseurs