Reviews of National Bank (Bank)

Will Freeman

Not had much luck with getting reliable services from these guys. Consider a different broker if you get recommended this place for a mortgage.

Lluvia mc

Great service. Susie and Marie were really helpful.

Mathieu Duval

Pretty clean and got ATM. Not sure if the atm part open at night.

Iñaki Uribe Odria

(Translated) Excellent reception, availability and financial advisory service. (Original) Excellente accueil, disponibilité et service de conseil financier.

Danfuerth Gillis

The bank tellers are very helpful, much nicer and more curtius than the bigger Bank branches.

Sahil Khan

Nice

Jarrid Danylyshen

TSRs are not the only one in the room

Nadim Jessa

Don't bother trying to get a hold of them.

Michel Villeneuve

Branch was hard to find, or contact by phone. I needed some none-standard services and the branch found it difficult to fullfill my request. Wait time was exceedingly long.

Danielle White

Girls on The counter great

Rose N

The girl at reception is not very helpful, not kindly.

Josh

You literally couldn't find a worse bank downtown. Charlie couldn't process a cheque under 10 minutes to save his life. If possible use the girl at the greeting counter, apparently she can do other people's job better than anyone there. A half an hour to get petty cash? Really? 40 minutes to certify a cheque? What are we in the Stone age? Save yourself some time, avoid this bank like the plague that it is.

michael auclair

(Translated) Clearly the worst branch! Minimum wait of 40 minutes just to change. There are 5 on the floor, it talks, laughs, no problem. Because I can't afford to go anywhere else…. With all the bad comments you're not interested in doing something once !? (Original) Clairement la pire succursale! Attentes minimum de 40 minutes juste pour faire du change. Il sont 5 sur le plancher , ça jase , ça rie y’a pas de problème. Parce que j’ai pas les moyens d’aller ailleurs…. Avec tout les mauvais commentaires ça vous intéresse pas de faire quelque chose une bonne fois !?

Saint PAUL

I really wanted shared the most incredible customer service experience which I have shared with the National Bank of Canada team Hoda, Sam, Schola, Jojo, Kase, Linda and the team at 6 AVE location past 10 month with the absolute ABOVE & BEYOND customer service level at its highest and all four should be recognized for their phenomenal customer experience!!! I most sincerely appreciate all of you for amazing exceptional customer experience every visit~☆☆☆☆☆ You guys are absolutely fantastic!!! Your awesome teamwork ROCKS!!! Most sincerely, Dr. Park and the family

William Thivierge

(Translated) Terrible experience with very stupid, defensive cashier who gives rules without any good sense. My notary could not believe it at all. Little respect for customers. Go elsewhere it will certainly be better. (Original) Terrible expérience avec caissière très bête, défensive qui donne des règles sans aucun bon sense. Ma notaire n'en revenais pas du tout. Peu de respect de la clientèle. Aller ailleurs ce sera très certainement mieux.

Simon Marcotte

(Translated) Update Sep 2021: no improvement! Always a single counter clerk available who serves salespeople and individuals, even if there are 3 or 4 on the floor. We often come up against a locked door because the opening hours are very limited. If you work full time during the week, there is a good chance you will never be able to access counter services. Deplorable with so many service charges every month. (Original) Update sept.2021: aucune amélioration! Toujours un seul commis au comptoir de disponible qui sert le commercial et les particuliers, même s'ils sont 3 ou 4 sur le plancher. On se butte souvent à une porte barrée car les heures d'ouverture sont très restreintes. Si vous travaillez à temps plein la semaine, il y a de forte chance que vous ne puissiez jamais accéder aux services au comptoir. Déplorable avec autant de frais de service chaque mois.

Youtube Cult Destroyer

Update: I finally got an account after a month of BS, and they charge so many hidden fees, in 60 days I was charged 365.86. I submitted an online form 2 weeks ago; it told me I would receive a call back to book a time in branch; I went in branch they filled out basically the same info and scanned my id, wrote down my sin etc. He told me I would receive a call in 72hours from the 1844; it's the following Friday; they still never called me; I called the 1844 number once; after 15m the guy said he would call the branch and call me back; he never called me back; I tried calling them back, and they couldn't find him and told me there's no file for me and to call the branch; i called the branch and he said we could do the same meeting again; or file a new one over the phone, and I would have to still come in the branch another time again. So far wasted 5 hours travel/calling; still not even a file found.

Christian Leblanc

(Translated) The advisers change regularly! For 6 years there, I have never managed to speak twice to the same person. So not easy when you want to reach someone ... Especially since they don't respond often and you have to leave a message and wait to be called. As for National Bank in general, they are still lagging behind other institutions in terms of services offered to individuals. Quite tanned (Original) Les conseillers changent régulièrement! Depuis 6 ans là, j'ai jamais réussi à parler deux fois à la même personne. Donc pas facile quand on veut rejoindre quelqu'un... Surtout qu'ils répondent pas souvent et il faut laisser un message et attendre d'être rappelé. Pour ce qui est de Banque Nationale en générale, ils sont toujours à la traîne des autres institutions pour ce qui est des services offerts aux particuliers. Assez tanné

Eric E. CRSP NCSO

Shawna Ellis is one of the best bank managers I've ever had the pleasure of dealing with. Such a kind and caring person, very attentive to all me needs.

Jordan Petker

As you can see from the other reviews, the National Bank is one of the worst banks in Canada. The tellers are not able to do anything for the customers. I sat in the bank for 49 minutes just waiting for them to cash a check for me. It always takes at least 10-15 minutes to get an agent on the phone, and they are never able to answer my questions. I feel bad for the tellers, as they face the frustration of customers but are unable to do anything about it. If you are thinking of opening an account here, think again!

Amish Bali

I'm here right now November/09/2017 at 2:13pm these guys 1st of all don't have a debit machine. Their clerks look soo frustrated. They seem to not know what their doing. Their line moves so slow even when you're the only one in it. Just not the type of experience you want to have with a bank. I haven't even got to the front desk yet anff i already know im going to have an issue with my transaction. No wonder they're rated 1.3 stars for a reason.

Fanny Beaudoin

(Translated) Not enough staff and very limited opening hours. The service is always very slow too. Disappointing... (Original) Pas assez de personnel et heures d'ouverture très restreintes. Le service est ttoujours très lent aussi. Décevant...

Kawhi Leonard

Bank deposits at this bank are a couriers dream. In and out in seconds. Their system for efficiency is as good as any. Keep it up National Bank!

Louis Pasdeprenom

(Translated) no service, no call back !!! (Original) aucun service, pas de retour d’appel!!!

Greg Kolbeck

Wouldn't certifie a cheque from there own branch...what a joke

Antoine Paquin

(Translated) Always a line up. 6 counters at the counter but never more than 2 agents to answer you. Short staff? Fallen badly? It's hard (Original) Toujours un line up. 6 guichets au comptoir mais jamais plus que 2 préposés pour vous répondre.. Short staff? Mal tombé ? Ça fait dur

Shawna Ellis

Great feedback! While the feedback we read is not always what we want to hear, it is feedback we value to be better! I am the new Branch Manager at our Downtown location working hard to improve your experience. Please introduce yourself next time you're in the branch.

Mike Lanoue

Great staff small town service hard to beat!

Alan T

Great bank that offers many services that suit my needs. Mortgage specialist, Yibin W. was excellent to work with, very knowledgeable and professional. He knew exactly what was needed to apply for my first mortgage and at a great rate. Now I’m owning my very first home. Highly recommended!! If you need someone excellent to get a mortgage, Yibin W. is your man. Many thanks for all your hard work to making this happen.

Jess Shworan

Worst bank downtown.

Brent Dyer

This bank is a joke. And not a funny joke. I had an insurance claim, so a check was issued to my name with the banks names as well. This is standard procedure. The bank had me sign the insurance check over to them and said they would issue a check for me once it cleared. It has been 3 weeks now and they don't know anything yet. At a real bank like RBC this would take about 4 days. The bank manager did not call the insurance provider and get the info that they required so their interests in my property where taken care of. Their internal policies are crazy and I am not sure if even legal, but I will be asking my lawyer. My mortgage is up for renewal but I assure you even if I have to take a worse rate somewhere else, I will !!! Please for your own sake, find somewhere else to do your business. Trust me you won't be happy if you use the National Bank.

Daniel Sánchez-Martínez

Great service and great product offering. Tellers and admin staff are helpful and friendly. I visit the branch quite often and have always had a positive experience. Would definitely recommend.

Omar Omar

Unprofessional

Charles Carscadden

Terrible bank to deal with someone deposited a fraudulent cheque in my account and I got blamed for it unbelievable how was I treated I have moved all of my banking from national bank to TD Canada trust aleast they treat their customers with respect.National bank can forget it they lost a loyal customer

C Wagner

Spent half an hour on the phone - mostly on hold - to be transferred to three different departments to finally have some peon tell me about my account (I know the details) and then explain to me how to deposit a cheque (been doing that for a loooooong time, so no help there) and finally another 10 minutes or so to find out his supervisor will call me in 48 hours. I'm not holding my breath. EDIT - 72 hours later and not a single solitary response. Customer service at National Bank is just plain stellar!!! This is the least convenient bank in Calgary, the least customer friendly (waiting for a teller to help you when you....are....the...only...customer....in....the.....branch is inexcusable) and the hardest to find (YOU find the front door of the downtown branch without asking). As soon as I can I will be moving away from this excuse for a bank. One big question - why is the new branch manager giving a 5 star rating? Seems a little inappropriate, does it not?

Yves Gaudet

Made final loan payment on a Monday. One week later, the lien is still active. Vehicle was sold but because this bank dropped the ball, it fell through.