Reviews of DUCA Financial Services Credit Union Ltd. (Bank)

AKHIL K JOHN

Great service for coin sorting. Staff was so kind to me.

Irene Markoja

Personable and knowledgeable staff who don't push products and services you don't need or can't afford. It's big enough to serve, small enough to care.

Mike Cummings

No monthly fees and great friendly staff.

Alicia Newell

Having dealt with big banks for my whole life, Duca was a very refreshing experience. Quite opposite to a bank where it seems like they are just trying to sell you product after product regardless of whether you need it. I set up my account with Tyler and he was very helpful, honest, and professional during the process. He even personally sorted out an issue (on the sender's side) with a wire transfer that never came through a few months after I set up the account. Their rates are competitive and the service is excellent. Highly recommend.

Joyce Martens

Just like coming home to family......always more than ready to do their very best for you.....and treat you like theory own......love the atmosphere and kindness.....????????????

Pinnacle. Pro

Absolutely amazing service!!!! 10 stars service quality. I'll never bank elsewhere.

Red Donna

Excellent small credit union with incredible, personal service and helpful and friendly staff. Highly recommend to anyone looking for great mortgage rates and a more personal relationship with their financial services.

Taylor Thring

I have experienced probably the WORST customer service ever at this Duca location. Whether it was the terrible communication between myself and my financial advisor... or the fact my financial advisor changed 3 times without my knowledge while all of my concerns were being overlooked. I cannot begin to express my frustration. After multiple issues, I shut down ALL accounts with Duca in November 2021, then I still had investment payments coming out in December and January. AFTER I CLOSED ALL ACCOUNTS AND INVESTMENTS!!! None of my issues were taken seriously, and I am so overly frustrated. I will never bring business back here and I will be informing all my friends and family of my issues here as well.

Jacob Nelson

Happy to business with this credit union. The staff are always pleasant and the products offered are great.

Stefanie P.

Excellent staff and service at this branch—they are very personal, and being a member of a credit union has many benefits—I like using the exchange network ATMs at no fee and the possibility of earning dividends at the end of the year. One drawback is only Monday-Friday hours and no Sunday telephone support— I have been with this branch for many years and I’ve never had an issue. Definitely recommend!