Reviews of BMO Bank of Montreal (Bank)

Eric Desdouets

Excellent service!

Jé LB

(Translated) Very courteous service. Only do you plan 2 to 3 days for a visit because of 1 to 3 clerks to answer an average of 15 people in 5 minutes, it makes us wait a lot too .... not to mention the "confidentiality" more than restricted because the queue is a few steps from the counters, so we can hear everything from A @ Z, the name, the date of birth of the customers, the amount of their withdrawals, etc ... Really mediocre. At least one chance that the staff is courteous and friendly ... (Original) Service très courtois. Seulement prévoyez-vous 2 a 3 jours pour une visite car de 1 à 3 commis pour répondre à une moyenne de 15 personnes au 5 minutes, ça nous fait attendre beaucoup trop....sans compter la "confidentialité" plus que restreinte vu que la file d'attente est a quelques pas des comptoirs, on peut donc entendre tout de A @ Z, le nom la date de naissance des clients, le montant de leur retraits, etc...Vraiment médiocre. Une chance au moins que le personnel est courtois et amicale...

Wen

Is it so hard to hire more tellers? Everytime I go here there is a huge lineup. Also most of the time there are a bunch of ladies that just talk behind the counter not helping customers at all. The most I've waited in line was about half an hour! It's like they don't appreciate their customer's time whatsoever.

Richard Legare

(Translated) Excellent service courteous, kind and attentive staff (Original) Service excellent personnel courtois,gentil et a l ecoute

L J

Great staff very helpful and genuine.

Mister E

What in Gods name is this indication of a Bmo bank branch doing here on George street? Never has been a Bmo here!

Dino

Moved to this bank because their closing hours were 5:30, later changed closing hours to 3pm

Kristian Methot

(Translated) Thanks to this institution I am now in business! (Original) Grâce à cet institution je suis maintenant en affaire!

badran n

It exists, it's just very small.

Sarah V

The tellers work extremely slowly and they never have enough staff on at lunch. Last week I was there and stood in line for about 25 minutes along with 15 or so other people. There were 2 tellers. Their service bites the big one.

Émilie Roy-Séguin

(Translated) I made an appointment to open an account in order to completely change my financial institution. I sat at the desk with the counselor. I left him 5 minutes later to be told that it was better for me to stay with my other institution since the bank charges were more advantageous. They lost the chance to win a new member! (Original) J'ai pris rendez-vous pour ouvrir un compte dans le but de changer complètement d'institution financière. Je me suis assise au bureau avec la conseillère. Je le quittais 5 minutes plus tard pour me faire dire que c'était mieux que je reste avec mon autre institution étant donné que les frais bancaires y étaient plus avantageux. Il ont perdu la chance de gagner une nouvelle membre!

Colton Cray

Chad the manager here was the most amazing person. Super professional went above and beyond. RELIABLE....I will contonue to go throgh chad or his office indefinitely. Hes more then just a human data churncher hes a human and he will treat you like one too!!

Marie-France Hetu

No matter what time of day I come to this branch the line up is really long, tellers are few and slow, which means the wait time time is 20 to 30 min. on average. Absolutely unacceptable!

Marc Beaudoin

(Translated) I would like to say thank you to Saad benkirane for this move to sign the person at home seen his health really affected his really helped us and to complete part of a mandate thank you again attention The weekend closes inside (Original) Je voudrais dire merci à Saad benkirane de cette déplace pour faire signer la personne à la maison vue sa santé vraiment affecté sa nous a aidé vraiment et de compléter une partie d'un mandat merci encore attention Le week-end ferme à l'intérieur

Alice Angeles

I have no problem rather than their poor costumer service i am calling for soany times no one is answering my call only voice mail how i wish that there will be someone to spoke to direct my need / query

Joel Johnson

Expect to wait at least an hour in line. Stay away if you own a business because there is no business line and the turnover for the business representatives is bad

Raghvendra Sharma

Pathetic experience. Booked an appointment through their website to open a business account. However, not only did the person not call at the appointed time, but when I called in about 15 minutes later and reminded them; and the guy on the line assured me that he is going to remind the respective sales person to call me - that fellow never bothered to call me. ( I am not naming the person on purpose - no need, it might not be the guy who is responsible- it might be the org culture). Well, I guess BMO didn’t want my business !! Hard luck bmo, god knows how big it might become down the line. No wonder you are not the leader in the space. With such service you surely don’t deserve to be. Good luck.

Zain Z

The building complex is very beautiful. Looks like there are lots of offices, but only a few people were at the front desk. Probably needs more front desk people. A bit of a line-up there.

Devon Legacy

While the tellers are nice and doing their best this bank branch is not at ALL following covid-19 procedures. The situation I walked into today (May 25 at around 10:20 AM) was a belligerent man sitting in a chair growling and mumbling at customers while kicking his legs in the air, all while pulling his mask up and down and jumping in front of other customers. This was in no way ok, also two older men were in the bank completely unmasked and were not once asked to put a mask on. I felt like the situation was not being handled and mostly ignored by staff who were visibly uncomfortable. The whole situation left me feeling uncomfortable and unsafe, I won't be visiting this location again and will be strongly considering switching banks even though I've been with BMO for 7 years this situation has put me off greatly.

Jan Prchal

Pleasant experience with applying for a credit card with Dennis and I want to say her name was Lauren or Leslie. Service was friendly and efficient. This location doesn't have cash any more like a standard branch, which it sounds like people have been slow to catch on to. If you are looking for a standard branch location, it is not too far away (currently labelled BMO private bank on Google Maps). Overall, open concept design and friendly staff.

Jason Munro

WORST customer service ever , first off I have a vehicle loan with bmo and in order to even check my balance or view anything I have to physically call bmo and ask for it , over the phone , that's right every time I need to acsess my bank account I have to dial a number wait on hold for 20 minutes just to have someone transfer me to the wrong dept and wait longer on hold, I cant open my phone and use an app , use a program on my computer or even go in to a branch and check, I have to call , they are the only bank I've ever heard of that has millions of dollars of loans run through them and yet in 2019 they dont have an app , or program that I can log into to check what I owe, they wont even give me a card or account number to use, its like I'm not worth they're time or effort, that's not good for buisseness.

Mathieu Gagnon

(Translated) The person in charge of human resources is rude. She doesn't speak French very well. This branch is not likely to hire someone with an employee like that. The person doing the hiring is the first contact with the company and the company makes a bad first impression. (Original) La personne qui s'occupe des ressources humaines est désagréable. Elle ne parle pas bien français. Cette succursale ne risque pas d'engager quelqu'un avec un employé comme cela. La personne qui s'occupe de l'embauche est le premier contact avec l'entreprise et celle-ci fait une mauvaise première impression.

Noah C

opened a account here did not have an appointment but they still worked me in. very nice would strongly recommend!

Kelowna Kid

Shocked to hear that BMO downtown branch ignoring Covid Restrictions!!! Employees not permitted to call in sick and 1 employee who tested positive was continuing to come into work and serve the public for over a week. Very irresponsible, Head Office should be notified! Stay away from branch in Downtown Kelowna!!!

Lumus & Nox

How am I supposed to do banking when it's closed when I finally have time off work?

Jayashree

Very bad service. Particularly that one lady over there. She was very unprofessional. She should know basic manners how to speak to a customer. I went there to get a personal loan and she was behaving so so rudely as if I was asking money from her. If the management sees this, I hope you guys to take serious steps regarding this.

paul cazeault

(Translated) The service (Original) Le service

Sam N

Excellent staff. Very polite and very helpful.

Tomas Bodnar

Been with them for well over 10 years. Respectful and efficient service. Just wish they would be open longer

Claude Thibault Ct197704

(Translated) A very good service from the director and his team of banker (Original) Un très bon grand service de la part de la directrice et son équipe de banquier

Borna Mofid

Kind staff from my experience

Samara Drewe

I love BMO, the staff is so friendly and helpful. I tend to go in every couple of weeks to do my deposits in person instead of through the machine. I don’t even mind waiting in line because I know when I get to the teller, I will get the best service. My only wish is that they had photo deposit because I can’t get into the bank without having to take an hour off from work.

Ana Rejab

I became a customer because of Mr. Mody Barry and Mr Alexandre Lachappelle. Their expertise, superior customer service and warmth led to my family choosing BMO. We also loved every time we went to the branch as the front line employees at the counter from greeter to tellers are always helpful.

Mike Li

What kind of bank is it, when close bank machine at night time in the middle of downtown. I guess BMO does not want customer get money when need it.

Peter Andreana

Love all the staff in this branch. They ALWAYS say hi, ask about my family and kids, and refer to me by name. Great service all the time.

Tiana R (Luvsfoodandtravel)

Don't waste your time... high turn over rate. Their staff doesn't know what there doing. This used to be my go to bank but now wouldn't go near it. The management is a joke, they go through Toronto for everything. They wasted 4 months of my time for a simple loan walked across the street to scotia from start to finish 4 days. They repeatedly fired people while I was going through the process. And also when I did complain to the manager he had my on speaker phone with the employee standing there. Completely unprofessional.... The customer service rep I was dealing with had to call the 1-800 number because none of the other staff would give him answers pathetic.

John Cho

Yup pretty bad. One person at desk at 11:30. Scotiabank where I just came from had 3-4.

Haley Rioux

There's almost always only one teller when I come in and a metric ton of people in line angrily waiting. Needs more tellers to assist people. However when I finally get to the till the service is lovely. If only it didn't take a half an hour to get there.

Chris Ellerbeck

Hate to say but it's barely open. Useful for the bank machine, But the branch is closed far more than it's open. I guess that could be said about a lot of places, however many other bank branches are open layer. Nice staff though.

Joel Wener

Personalized teller, customer service. Parking can be difficult at times.

이도현

What a best service ever ! I really wanna ask what they can do ... Just closed brunch is the best way for them They should open starbucks. One more starbucks will be better for mall Just withdraw cash is what they can do. Just put them ATM is fine. What a

Jim Roy

I have been trying to book an appointment with this branch but several choose-your-own-adventures on the phone were a dead end, claiming their mailbox was not set up. I'm writing this review while still on hold. I do not appreciate you wasting an hour of my time so you can save $5 in customer support wages. Is this the type of service customers can expect in the future? No thanks.

Diane Mignault

(Translated) Very good service (Original) Très bon service

Robert Bauer

Have to agree with the other reviews. Slow and they need to get more employees to serve the people. Wake up BMO, we are the paying customers and we expect much better service.

Daniel Lozinski

(Translated) Francis Ethier-Poirier and Cédric Normand Généreux offered me exceptional service. 10/10 no complaints at all. I would recommend them to anyone! (Original) Francis Ethier-Poirier et Cédric Normand Généreux m'ont offert un service exceptionnel. 10/10 aucunes plaintes du tout. Je les recommanderais à tout le monde!

Chantal Goulet

(Translated) Not specified correctly (Original) Pas précisé correctement

Jerome Gesmier

(Translated) However hard to reach by phone. (Original) Cependant difficilement joignable par téléphone.

Shelley Lynn Pidhirney

I love BMO have been with them for a while now. I am new to this location, however the staff are so friendly and helpful

Yung Maestro

Must say the worst BMO Branch I had to deal with always an issue. You try calling them they won’t answer however the answering machine will say that they will call you by the end of the day. It has been honestly 5 days I haven’t heard back from them. They are suppose to be my home branch but why do I need to call 10 different people before they contact me back. #wasteoftime #dontcareabouttheycustomers #takingmybusinessandmpneyelsewhere.

mrbuzz

(Translated) Very good service as always (Original) Très bon service comme toujours

ORKAN NM

I had great experience today. Mr. Shaun and his manager gave great service to me

D -

If you have a problem with line ups, well bank online or use the ATM.

Pat Reyes

Is most definitely terrible bank that I have ever known 46 years with the bank and they cancel my credit card

Peter Craig

The absolute worst customer service around...Would recommend going elsewhere !

Karen Holt

I absolutely love the bank of Montreal it has treated me well through the years but I really am having a very hard time with when they lock their doors at night and you cannot use the ATM machines To deposit cash! II have been to three branches and it’s 1030 at night and I’m not very happy it would be wonderful if you could list what branches locked her door at night so you cannot do a cash deposit Thank you Karen

Kaija Grasis

We got our mortgage with BMO through this branch. We have had so many problems due to errors on the side of the bank. Yet, it has been up to my husband and I to fix the problems. They caused issues with the notary, had us drive to the bank twice to give them cheques because of their screw-up, gave us documentation in French - when my husband has only spoken to them in English and not answered our emails unless we asked to speak to management. I cannot stress enough how one should choose a different bank to get their mortgage. I am incredibly disappointed we're locked in for five years with them. Edit - two weeks later - while BMO commented on my review, as you can see, they never responded to the email I sent to the address indicated. This highlights everything I said above.

George C

Waited for 999999 hours and found out they can’t even help me lol

Patrick Huynh

People here are so rude, all I wanted to do was ask why my Apple Pay needed verification at the branch and there was a woman that said, “The branch is closing and you wouldn’t get it done here anyways since it’s an investment branch”. What kind of service is that?! I am never coming here again except for the ATM. Maybe not the ATM anymore since it took $40 from me and gave it to me back 2 days later which scared me.

Riki Dutta

They never pick up their phone. Nor do they ever call back to your voice mail.

Dirt With Grass

Shaun Lu(Personal Banker) is an awesome person! He is very patient and friendly. We are very satisfied, we will do business with him again. Thank you :D

Khamisa Damara

Not set up like the BMOs that I’m used to, I can imagine it might take some time if it is busy but it was not for me. My first time at this branch, did an address change with Dennis who was absolutely lovely with helping me and made sure the rest of my account was up to date. Great service from him!

Kerry Amos

Line ups have been much better. They seem to have more tellers. Not all transactions can be done at the machine, specially business transactions. Thank you!

izidori hatungimana

Like there’s no way to reach the customer service on the phone! It’s taking 20 minutes

Abraham Theodore

This is an excellent location. The staff are professional and helpful.

Blaine McInnis

Called dawson creek branch they dudnt even seem interested in helping me with my accout ...

nancy choiniere

(Translated) I have been a member for almost 20 years. And it has been unacceptable a disservice to Granby for the past few years. Currently I need my branch to reach me because I am experiencing a challenge in Mexico and its done 5 days without any return calls, the voicemail boxes are unavailable and he does not return emails. It gives food for thought on BMO !! (Original) Je suis membre depuis près de 20 ans. Et c'est innaceptable un mauvais service à granby depuis les dernières années. Présentement j'ai besoins que ma succursale me joindre car je vis un défi au Mexique et sa fait 5 jours sans aucuns retour d'appel, les boîtes vocales sont indisponibles et il ne retourne pas les courriels. Ça laisse à réfléchir sur BMO!!

khaled Darawish

Bad customer service. Unfortunately

Sherilyn Traverse

Had a bad experience here today. I went to a teller and just wanted to make a simple withdrawal but some other worker came out of no where aggressively asking me personal questions and I never even asked her for help or anything. Did not appreciate it. I had a threatened feeling from her and left feeling sad. I did not do anything wrong and she should have talked nicely but she had a mean wicked tone to her voice. Totally unnecessary. I told the teller she made me feel bad. But at least now I know not to go to that bank because of that woman

Scott Bain

This Bank of Montreal is located inside of a historic building. Is easily wheelchair accessible from the parking lot, located on the east side off Victoria Ave. Local legend says there is a tunnel that goes from the bank to one of the vent shafts from the old railway tunnel, supposedly both ends were sealed long ago but the tunnel still remains, though this has never been confirmed and is just a town rumor.

Othman Soufan

Very friendly and really they do their best to help.

nicholas legassie

Great new location. Great new comfortable seats and the view was ravishing.

Chumie Moskovits

Slowest moving line I've ever been in

Maternal Village Hamilton

Maybe be open hours of the day people can actually go to. Why bother being open at all? Just put an ABM on the street.

Mr Mehauf

Opened an account online in September 2020 and closed that same account September 2020 with a teller in person at this branch. Continued to receive monthly statements stating I owe monthly account fee's up until January 2021 when the account was auto-closed. Attempted to contact customer support to resolve issue and was instructed to contact branch. I contact the branch and it automatically redirects me back to the customer support. Teller clearly did not close the account, and caused this huge problem I cannot even solve. All this after waiting an hour in line to speak with an incompetent bank teller incapable of doing the job correctly. Avoid this bank and specifically this branch.

TGrilla

I've been with this bank since I was 16 years old. Today I am about to be 21 & I will be switching Banks. I was racially profiled at this location for trying to take out money from a loan. The manager ( she wouldn't provide her name) needs to be fired for talking to people so rudely. I was humiliated & told "we aren't giving you any money" & asked "where did you get this money" like I was someone off the street or fradualent. Please if you're anyone of colour or just anyone in general please go to another branch or switch your banking. God Blessed

Rebecca Cretes Latourelle

(Translated) No service. Endless wait. Appointment made, no confirmation, no one returns their calls. Opening an incredibly complex company account where I had to travel once to leave the last time with my personal account blocked by mistake ...... completely execrable service. I do not recommend in any case. (Original) Service inexistant. Attente interminable. Rendez-vous pris, aucune confirmation, personne ne retourne ses appels. Ouverture d'un compte entreprise d'une complexite incroyable où j'ai du me deplacer fois pour quitter la derniere fois avec mon compte perso bloqué par erreur...... service complètement execrable. Je ne recommande en aucun cas.

Tonya Wauthier

Great staff, great customer service, all around great bank. Never disappointed!!

Isabelle Fugère

(Translated) I put 1 because I couldn't put a zero. Be careful, the employees of this bank are not listening to you and look down on you. I have never been so poorly served as at the Granby branch. (Original) J'ai mis 1 parce que je ne pouvais pas mettre un zéro. Faîtes attention, les employés de cette banque ne sont pas à votre entière écoute et vous prend de haut. Je n'ai jamais été aussi mal servi qu'à la succursale de Granby.

Salar Shafiei

They never answer the calls and get mad when I ask for 4k cash and tell me I need to call ik advance.

Doge_Salty_Chips

kind and very patient xD

gary stacey

They have helped me a lot!

Paul Themens

(Translated) But change your phone number on your site s.v.p. Thank you Paul Themens (Original) Mais changez votre numéro de téléphone sur votre site s.v.p. Merci Paul Themens

Alexandre Tanguay

(Translated) No one answers the phone, let alone their emails. This is valid for the branch in Gatineau and Hull. Very neglected customer service, so much so that I am starting discussions with Desjardins to change my TFSA. (Original) Personne ne répond au téléphone et encore moins à leurs courriels. Ceci est valide pour la succursale à Gatineau et Hull. Service à la cliente très négligé, tellement que j'entame des discussions avec Desjardins pour faire changer mon CELI.

André Racicot

(Translated) Any visit to the counter implies a waiting time varying between 20 and 30 minutes. There is always a cashier missing from the crowd and customers have to wait. Whether morning or afternoon, we wait a long time. (Original) Toute visite au comptoir implique un temps d'attente variant entre 20 et 30 minutes. Il manque toujours un caissier par rapport à l'affluence et les clients doivent attendre. Que ce soit le matin ou l'après-midi on attend longtemps.

Nancy Comtois

(Translated) They tell the counter time not counter service (Original) Ils donnent l'heure du guichet pas service au comptoir

Jamie Major

All good other than the long line ups..If you have to see a teller be prepared to wait in line if it looks like rain bring a umbrella...

Vic Soga

On Tuesday, May 23 at 10 am, I waited for over 20 minutes to be attended to. Others longer. Two people ahead of me left frustrated. The disappointed thing was the assistant bank manager on duty did not do anything to stop her staff from taking coffee breaks while 8 people were still waiting. Why not allow the staff to take their breaks after the line is depleted. Forty years as a BMO customer, I have never seen such poor customer service by the assistant Manager.

Luther V Diaz Yap

Knowledgeable and helpful staff, conveniently in a strip plaza with plenty of parking, during the off-hours this branch has Instabank machine.

Frank D

They have been there for me always. People don't realize that these ( front line) workers are here for us. The Doctors and nurses yes....the grocery store clerks yes....why not the bank tellers and bank managers? I think we've all lost the capability to recognize just how much we need each other. BMO IS HERE TO HELP!

Crayons4Lunch

Friendly, beautiful and helpful staff

Daniel Flambert

(Translated) Your ATMs need to be improved, I still have difficulty making my company deposits (checks), they always reject them, very disappointing (Original) Vos guichets automatiques ont besoin d'être améliorer,j'ai toujours de la difficulté à effectuer mes dépôts de compagnie (chèques),ils les rejettent toujours,très décevant

Irene Morrissette

Great service, but the dot on the map is microscopic, and the previous location (10th ave & Notre Dame) still shows on the map. They moved from 10th to Victoria years ago!

Jo Lillian

Do not go to this branch. They do not value their customers or take the correct measures to ensure their customers feel comfortable. A couple weeks ago I attempted to make an online purchase for Xbox live using my debit credit . My transaction was refused and I was told to contact customer service. When I did, I was told that my card was not authorized to make online purchases ( I would like to add that for some reason or another for the past year I was unable to deposit anything via ATM for the same reason) . I was told there was nothing I could do about it and that I had to send in a request and have my branch review it and see what they say. ( Ive done this multiple times and they just keep procrastinating and telling me that a request has been put in and that I'll receive a response shortly). Cut to recently, I tried purchasing something at a local depanneur only to have my card refused. I tried going to a nearby ATM to withdraw with still the same result. Now, I know I have money in my bank account and so I went to a RBC branch nearby just to double check and make sure that there were enough funds, which there were, and still the transactions did not go through. I called customer service only to speak to a rude representative by the name of Stephanie telling me that I have online purchases on hold which I never approved of. Now remember when I said that my bank did not authorize me to make online purchases??? So obviously frustrated I asked to speak to her manager, Susan, who was also very biased and was not very open to me explaining my situation and to help me find a solution to this problem. She told me that there was nothing they could do about this possible fraud situation and that I would have to go to my branch to see what they can do for me. Great. So I ask Susan if she could stop any other transactions from going through on my account since I am not the one who is authorizing these and she told me no. So not only am I having money stolen from me right from under my nose but, on top of that, Susan doesn't even want to help me! Fast forward to 2 or 3 days later, I go to the store to buy a pack a of cigarettes and, of course, the transaction doesn't work. So, once again, I call customer service and I am told that NOW my account has been blocked because of the possibility of fraud. So, in short, I'm writing this review to let you know that I am very dissatisfied with the service that I have been getting from your branch for the past 2 years and this is coming from someone who has been with you for over 7 years. I've spoken to my neighbor who was also with BMO and was told that her account has been frauded with you guys twice already and both times she had felt like you guys were not taking her seriously. I will be closing my account with you as of shortly once I get all my affairs in order.

IXJoKaZXI (IXJoKaZXI)

(Translated) worst banking service that I have seen already done 4 days that I am waiting for updates for my fraudulent transaction file and still nothing I have left a message on their answering machine and say we will contact us within 24 hours .... Yeah not too much after 72 hours still no news I know it's less than the others waiting point of view but when we talk about cases of fraud it takes a long time (Original) pire service bancaire que j ai vue fait deja 4 jours que j attend des mise a jours pour mon dossier de transaction fraudulent et toujours rien j ai laisser message sur leurs repondeur et disent on va nous recontacter dans un delais de 24 heure .... Ouin pas trop apres 72 heures toujours aucune nouvelle je sais que c est moin grand que les autres point de vue attente mais quand on parle cas de fraude c est long

Nicole Legendre

I’m fairly new to this bank everything is good so far but ur business hours should be open late on Thursday and Friday until 8pm

Chris Léger

If i could give negative stars I would...if you dont value time, privacy, security, this is the dump for you...why pay for service financially and with your time. Worst bank ever! Withdrawn.

Bike Life ッ

(Translated) Worse loss of life time (Original) Pire perte de temps a vie

Kev

I normally dont rate place and app.. but yeah this bmo is the worst ive had to see.. not only from 1 visit.. but a visit every 2 weeks to cash my cheque since the last 7 months.. always the same story.. long wait under staff.. staff take their time and do not care about how long the line is...

amin maleki

The worst bank ever

Rita Garand

Always slow, but today was really bad. One teller was working, the line was long and there were 5 girls chatting behind the counter. Finally one girl opened up. I asked her for a roll of "toonies". She asked me what that was. I explained it was a two dollar coin and wondered why she didn't know. She said she was French and most of her customers speak French and she wasn't familiar with the expression. I then asked the manager of the bank why more tellers weren't opened with the long line. She explained that they are trying to "train people to use the automatic machines". Inconceivable.

Bruce Lochhead

Sad to hear it is closing September 14, 2018

Dawny Desroches

This bank is sad especially when your money is suppose to be safe & insured. Why else does everyone and anyone pay monthly fees let alone use a bank? cause there suppose to be safe and secure... yet my own little brother looses 3,500$ and his bank dropped to 0 randomly with no flags raised due to a fake etransfer and the banks do nothing to help him. When you provide proof , they tell you its not good enough. Mean while its a deposit that withdrew all his money?? Hello corruption? Its been a whole year and not a single word. This just goes to show banks dont care to help anyone, no ones safe and they dont care for there clients/customer especially At this location.

D Q

I hate waiting in line, lol, but I guess that's just a part of life(~4☆); friendly, helpful, courteous.

Brittany Anderson

Recently some of the staff working there seem very unhappy as if they didn't want to be there, and were rude with me when I had some questions about my account. Usually the staff there are wounderful and very helpful.

Mike de Ruyter

Talk about a bank that shows they care! This branch has gone above and beyond what would be expected from ANY bank time and time again for both my personal banking and business banking needs. Such friendly staff every time!

Timothy Jaques

I am from out of town and needed to use the ATM to deposit a cheque at night. The door was locked and no way to get in even with a banking card. I have never seen this before anywhere.

Changlin Wang

I need Chinese service!

Pavitar Jeet

This branch is fabulous. All staff members are friendly and informative.

MC07 Adventures

Good location (along busy street and other stores), but doesn't offer enough parking space (if you have a car).

Frankly Speaking

Please ignore the one review as clearly that person has no patience. The service here is very professional and is one of the nicest banks to walk into in Gan. Mind you yes sometimes there is a line and they sometimes struggle but that happens with every bank.

Isabelle Bergeron

(Translated) Flee this branch. I am appointed curator by judgment of the Superior Court. The branch manager refuses to open a qualities account. Here is his reasoning: Person X is incapacitated so he cannot do bank transactions so one cannot open an account for the curator. I have a question for you. Who in this story is unfit? This is the kind of place where account managers tell you anything because you consider that the customer knows less than they do anyway. Incompetent staff who made me wait 7:30 am in the branch for a bank draft. Are you tempted? (Original) Fuyez cette succursale. Je suis nommée curateur par un jugement la Cour supérieure. Le directeur de la succursale refuse d'ouvrir un compte es qualités. Voici son raisonnement: La personne X est inapte donc elle ne peut faire de transactions bancaires donc on ne peut ouvrir de compte es qualités pour le curateur. J'ai une question pour vous. Qui dans cette histoire est inapte? C'est le genre d'endroit où les directeurs de compte te raconte n'importe quoi parce que l'on considère que de toute façon le client en sait moins qu'eux. Personnel incompétent qui m'a fait attendre 7h30 dans la succursale pour une traite bancaire. Ca vous tente?

Jean-François Beauchamp

(Translated) I believe this branch is REALLY MISMANAGED. Traveling to Mexico .. for 2 months. My wife forgot her card at the counter (our mistake). BMO sends a card to Bromont which ultimately never arrives. Well until then it can be ... During this time the account is blocked .. IMPOSSIBLE to carry out any transaction on the internet, ... BLOCKED FOR 1 MONTH .... pay their accounts, see their balance etc. Several calls, nothing unblocks, no return call from the branch. BMO's general news service can't get over it ... We wait for the second card ... without being able to see the balance or pay any account ... For my part, I saw great service at my Montreal branch ... so it's really the branch that is failing ... (Original) Je crois que cette succursale est VRAIMENT MAL GÉRÉE. En voyage au Mexique.. pour 2 mois. Ma conjointe oublie sa carte au guichet (notre erreur). BMO envoie une carte a Bromont qui n'arrivera finalement jamais. Bon jusqu'a la ça se peut... Pendant ce temps le compte est bloqué.. IMPOSSIBLE d'effectuer aucune transaction sur internet,... BLOQUÉ DEPUIS 1 MOIS.... payer ses comptes, voir son solde etc . Plusieurs appels, rien ne débloque, pas de retour d'appel de la succursale. Le service d'informations général de la BMO n'en revient pas... On attends la deuxième carte... sans pouvoir voir le solde ou payer aucun compte.... De mon côté j'ai vu un super service a ma succursale de Montréal... donc c'est vraiment la succursale qui est défaillante...

Tony Juan Sauvage

The machine went down when I put my 50 dollars in there. Called the number at the back of the card and they said they sent a request to the bank. Three months went by and then I called the branch only to be called a liar

public public

Rude staff especially the old lady with glasses at the tills, and the black guy. I have argued like 3 times over my money.

Edina McGuire

I Am extremely unhappy with their service, went into the bank because the froze my account wouldn't tell me why they froze my account or any information on it. The lady at the desk talked to someone over the phone (abm) and then she proceeded to give me a new bank card because mine was stolen then I asked her if she could withdrawl money for me and she rudely said " no its fraud I don't want to do that " and told me I can do it myself. It is extremely unacceptable that I had to call in everyday for 2 weeks to finally get my money unfrozen that has come into my account every month for the last 6 years. I will be closing my account soon and telling everyone I know to do the same.

Hentle rob

(Translated) Bad service they take us for thieves ... do not defort to help the customers they take us for good good for nothing ... lazy themselves. (Original) Service mauvais ils nous prend pour des voleurs... font pas defort pour aider les clients ils nous prend pour bon des bon a rien... paresseux eux-mêmes.

Al S

Good service

sue marshall

Great service!

Saskia Rose Perron-Jansen

Went to activate my new Mastercard yesterday (Friday) at the Dorval Branch. It's my first credit card with BMO so I can't activate it via phone or Internet. When I got in and explained that I was here to activate my new card, the man helping me went to get his collegue as he didn't know how credit card activations work... So that is fine. A lady comes, asks me to choose a PIN. I do... Then she says I am good to go! First of all, she didn't give me any information about the card and how to start using it, so I asked my questions, which is fine. She answered my questions in a dry manner and doubtfully.. I went to Thai Express down the street after that and my card was declined. I had no time to go back to the bank that day. Today, I tried to pay for my phone bill online.... didn't work. So I called BMO's credit card phone number, and they told me my card hasn't been activated and that I have to go back to BMO to do it... Most of their branches are closed on the weekend or close very early (when I am still at work).... So now, unfortunately and annoyingly, I must wait till Monday to go activate my card, and my bills will have to wait.... If you don't know how to activate a credit card, go get another collegue who can! I am truly not impressed at the moment.

Sara Wilson

fast

Adelle Leonard

Made an appointment for opening a small business account, no one from the branch contacted me during my appointment time. Furthermore, no calls were picked up or returned in regards to why they were not contacting me or why they missed my appointment. Made in appointment at another branch online in hopes that they will be more responsive. Disappointed in their service.

Manatee

Service is fast and staff is very helpful. Had no problems ever since.

Mr. Adrian

Not sure when they're open, it says Open online but in person during the day, the doors are locked...

Lindsey Ross

I left BMO after 10 years of being with them because I was tired of the service at this branch.

Mario Viens

(Translated) we are poorly listen by the person who serves us we had to insist on correcting the mistakes that made I think to change bank (Original) on est mal ecouter par la personne qui nous sert on a du insister pour faire corriger les erreurs quelle a faite je pense a changer de banque

Daniel Béland

(Translated) Pitiful opening hours, (Original) Heures d ouverture pitoyable ,

Tammy Unsworth

Great staff!

Patrick McInally

Had good experiences over the years, but nowadays they don't even return phone calls. Update: After leaving this review -- and a 3rd voicemail that was a bit less cordial than my first two -- someone did call me back and resolve my issue to my satisfaction. As a general comment to the BMO Digital Care Team: It's 2020, we do business and banking in real time, 24/7. BMO needs to get with the times or be left behind, simple as that. Customers simply cannot be left waiting for days at a time, let alone hours. Do better.

HardE

Everytime I walk through the BMO parking lot from the Baker Street parking lot, I get harassed by the security guard who has nothing better to do with his day then yell at me and assume I parked in the BMO parking lot... IF I did park in that lot, he would have seen me do it. That is if he was doing his job. It's even more sad that the manager is okay with the security guard harassing people for no reason. Will never use BMO again.

Steve Eagles

Bank of Montreal Is a good bank. I have no issues with them. they are not like royal bank. What I like about bmo they give your debit card ???? from bmo right away no problems. They are very ???? nice ????. You don’t have to wait for your debit card in the mail unless they order one ☝️ for you. but that takes 5 to 7 business days. Another thing is that your debit card had your name on it. has well. It’s close of where I live. When you use your bmo debit card ???? you collect air miles has well. I would recommend this bank to my friends and family.

Sebastien H

(Translated) Service Clerks (cashiers) they give a better service than the competition other banking institutes !! (Original) Les commis aux services (caissières) ils donnent un meilleure services que la concurrences autres instituts bancaires!!

Rob McConnell

We have always had enjoyable experiences with the staff at this Bank of Montreal. Courteous, friendly and professional.

Sahra Jama

Great service and very helpful !

Sean Fidler

Fake branch with no tellers. Basically just 4 ATMs and a sales guy who can't help you.

Jeff McMillan

Good service small location

Geeno Jose

Great service

Francis Hehle

(Translated) Client for thirty years. Just unacceptable the waiting time. 5 people in line, almost an hour to wait. Do not answer me especially with excuses: engage the world in order to respect your customers. Covid is no longer a reason! (Original) Client depuis trente ans. Juste inacceptable le temps d'attente. 5 personnes en file, près d'une heure à patienter. Ne me répondez surtout pas par des excuses : engagez-vous du monde afin de respecter votre clientèle. La Covid n'est plus une raison !

Jeanne Laurin

Staff are fantastic with you and cash machine are the latest technology

Seeing Trails

Helpful and friendly staff

Jacqueline Lee

Great, personalized service.

Rick Baksza

they have no idea what customer service is. NONE! i wish there was a rating less than zero

Johnny Yip

"Take your business elsewhere" - their staff actually told us that when we came in trying to change our mortgage withdrawal account. Staff are lazy and will lie about having an appointment if they don't want to help you, but then they'll sit in their chair idly for the next 15 minutes.

Keith Haskell

Good place, direct answer.

Johnny User

Continue to increase fees and decrese perks. Will be making a change in the near future.

Evie Burt

Very rude tellers. The tellers do not wear a mask When I asked why not. He said I’m young I don’t have to. Rude people working there when you first walk in. I don’t think the three people working there today are regular BMO staff. Rude when asking why I came to the bank etc.

DooubleTap

(Translated) Worst bank in town! I had a problem with a check once that was settled in less than 24 hours, but since then, they've kept a hold that caused my payments to bounce. And they refuse to help me even after they tell me it is their fault. Subsequently a cashier told me that the service on the telephone "does not know their job, it is for her who are in a sapel center and not in a bank" .. To then blame everything on the call center. .. Worst service ever. (Original) Pire banque de la ville! J'ai eu un soucis avec un chèque une fois qui a été régler en moin de 24h,mais depuis, ils garde une retenue qui fait que mes paiement ont toute bounce. Et ils refuse de m'aider même après qu'ils m'ont dit que cetais leurs faute. Par la suite une caissière m'a dit que le service au téléphone "connaisse pas leurs job, c'est pour sa qui sont dans un centre sapel et pas dans une banque".. Pour ensuite blâmer tout sur le centre d'appel... Pire service ever.

Anne Forest

(Translated) Two days in a row that I visit this surcursale. First day I go to the reception and I wait 40 minutes to make an appointment. The next day of my appointment, I see a line waiting with people who explains that it's more than a day of waiting. The happy hour of my appointment has passed and nobody knows that I am here because the line has not moved. He has a working counter and a counter attendant. More than 20 customers. They need staff! ! (Original) Deux jours de suite que je visite cette surcursale. Première journée je vais à l'accueil et j'attends 40 min pour prendre un rendez-vous. Lendemain journée de mon rendez-vous, je voit une ligne d'attente avec des gens qui explique que ça fait plus d'un heur d'attente. L'heur de mon rendez-vous est passé et personne est au courant que je suis ici car la ligne n'a pas bougé. Il a un guichet qui fonctionne et un préposé au comptoir. Plus de 20 clients. Ils ont de besoin de personnel! !

The Canadian

They never answer their phones, just get voicemail the last 3 days, even left a message but no one returned any of my calls. We have a business account with them and I going to move it to a better bank. This is the most frustrated bank to bank with.

Mindful Living

Good bank. Friendly staff and great account options, but they charge to bank here, and I can't switch to them for everyday banking due to that.

Alana Ziegler

Nice and sparkly however it is NOT user friendly. Who in their right mind would make you climb steps from street level to find a teller to assist you with a cash withdrawal? I'd use the ATM machines but they do not spit out the right denominations - still need improvement there. I stumbled on the last step climbing down this morning. The elevator tucked in the corner is useless as well. Not impressed.

Jonny Gilkinson

Internet opening times say open until 5pm on weekdays. Clearly staff got lazy and left a sign saying they closed at 4pm on a Wednesday. Hugely disappointing.

Eric Westwood

Helpful staff! Soon to be part of the museum

Amr A

Friendly employees and very nice manager ! They advice their BMO customers in professional manner

Terry Mallory

Always a friendly environment, been a customer for years, so they know me and my sense of humour. Because of this pandemic i been doing my mother's banking, too. With no problem.

Asma Desai

Worst customer service ever. For a business that is constantly using your money to make profit, you'd expect a little bit of courtesy. BMO's in Toronto are known for friendly staff... Kelowna not so much.

Melissa Aycock

Door is locked to the ATM. Doesn't appear on the BMO website either - possibly closed permanently.

David Perl

Great and helpfully staff

Mit

It's always closed

Cameron McPhaden

Always great service at this branch. They're quick to respond to line-ups, usually not more than a minute wait!

kay man

I agreed with all the negative reviews about the bmo branch in cote saint luc , I have been having a lot service issues specially when need it help you don’t get it and get cold answer guys office sitting in gossiping and judging the customer and laughing I was very disappointed that is why I tried to stay away from this branch and go to queen marry branch. It’s very sad ????

Amanda Delisle

The management needs to schedule more bank tellers. I don't know if they are trying to cut costs or what - but it's super unacceptable to wait over 1/2 hour when you are only 4th in line - to deposit a check. The bank tellers are getting abused from pissed off customers and then all of us are hearing it waiting! It's a really bad vibe. I own a business and I want to bank here I want to support my downtown. Easy solution!!! Just staff your bank!!

Jordan Hodges

Love BMO. Don't love how few customer service reps they have when I have to go in.

Étienne

(Translated) Service to individuals and businesses endless. Not enough employees at the counter. Waiting time too high. (Original) Service au particulier et aux entreprises interminable. Pas assez d'employés au comptoir. Temps d'attente trop élevé.

Tuco Salamanca

I usually go here to cash a government cheque. There's usually never a line. Sometimes the teller will say I need an account or give me a headache until another associate sorts it all out.

Brad M.

Absolutely useless and inconvenient cant seem to get anything right and " pass the buck" to there customer support call center.

Sanie Joel Cagoco (DocWiz)

Customer service was great even though I was just assisting my dad on his accounts.

Douglas Quantz

Excellent, expedite telephone customer care service by the BMO Brockville office this morning! Thank you so much Amanda!

Fabian Chung

My first bank account was opened here, was with them for 20 years, then they screw me over with fees, so I left.

Moviefan137

BMO Downtown Burlington Branch Do not enter this building. If you have accidentally entered this building, please turn around and walk towards the main exit. Do not trust anything anybody in this branch tells you, they will not stick to their word or treat you with respect. Do not walk away from this building, run. If you know the kind of people you would not trust to honestly and accurately tell you the colour of the sky, you know the kind of people employed at BMO's Downtown Burlington branch. Employees in this building to avoid: Everyone in the building. (EIB) Employees to Ask to Walk Away from You: Daniel, Financial Advisor Pretends to be friendly. Gets you into his office to open a Student Chequing Account. Contradicts himself multiple times. Nitpicks over your ID. Claims he will not be too particular over certain things before contradicting himself again by refusing your legally valid ID. Claims to accept general student information when you first meet him in the lobby. Requests additional information in the office. Claims that he has never seen "a typo on a piece of ID before", and that he cannot accept your ID because of the typo before implying baselessly that your ID is fake. Asks for your SIN Number. When rejected, he sends you to Service Ontario to get your ID replaced. The staff at the Service Ontario centre laugh at Daniel's statement regarding typos on ID and say that typos happen all the time with ID, before reissuing the ID without the typo. After 2.5 hours of your time go by (taken up by getting to the BMO Burlington Downtown branch, going to Service Ontario, waiting in line at Service Ontario, getting the updated ID and then going back to the BMO Burlington Downtown branch) and you get back to the branch, Daniel hides in his office, while you ask to speak to the branch manager with the updated ID in hand. Dave, the branch manager, rejects the ID you were just asked to get by Daniel based upon the merit of nothing. No one asks you for a utility bill, phone bill or online banking statement. No one takes accountability for anything. Be sure to stay away from this two faced pr*ck. Dave, Branch Manager Has no respect. Takes accountability and responsibility for absolutely nothing. Has the largest chip on his shoulder of anyone I have ever seen in the financial services industry. Has no manners. Is not worth your time, let alone your money. Rejects the ID you just got based upon the advice of his staff. Brushes this off like it means nothing. Offers no apology. Gets angry when he is told the policy of the branch seems to be confused. Dave was described to me by one former client who left BMO for RBC after Dave took over the branch from Jeff, who moved over to Hamilton Mountain, as "a complete d*ck". "No wonder you had problems with him", he continued, "I left BMO because of him." Rating: -5 Stars

Beza Aley

Very horrible customer service. Im very disappointed with this branch.

Mika li

If there’s an option for no star or negative points I would prefer to choose that! Really speechless experience ever met. Cannot open a account ( literally didn’t unlock the card) and misregistered my personal information which lower my credit score and made me go to the other brunch 3more times to fix a basic manoeuvre! Lack of training, lack of basic common sense, lack of professionalism, even the manager didn’t match her title, cause everything happened under her supervision! I would say this brunch lower the IQ and level of the whole picture of BMO! Don’t waste your time! Cannot believe the stuff would “support “ Brossard brunch most of the time!

Akira Van Veen

It's hard coming to this bank during covid-19. The line ups always take more than half an hour. Lots of people end up walking away because the wait is so long, customers in the line get impatient and start insulting the bank for the incredible wait times. Even when you get in to see a teller there is NO privacy,the person next to you can easily overhear your conversation without any effort. Not to mention they can SEE what you are doing due to glass windows. BMO used to be so much better than this.

John Huibers (Change)

Has two outside ATMs with a large parking lot in a very accessable area and two entrances. Efficient.

Raquel D'Onofrio

One guy at the counter was nice and helpful. The managers are not helpful, they are stubborn and they don't use common sense. I keep going back to the Monkland branch since they are always more helpful.

Bob Zurunkle

Far too busy

David Mapaya

(Translated) I call every day I leave messages without ever receiving a return call it's really not good service (Original) J’appelle tout les jours je laisse des messages sans jamais recevoir un retour d’appel c’est vraiment pas un bon service

T M

Not very helpful at all at this branch , I took my business to another branch and had no issues , I am the client and here they make you feel like you work for them , smh

Dan & Ann Bodson

Terrible Customer Service. Long lines no matter what time of day. Understaffed and very frustrating to do business under these circumstances.

Esther Drouin

(Translated) Extremely long service. (Original) Service extrêmement long.

Dominic Lévesque

(Translated) A word. Incompetent. You make good promises, you are guaranteed by writing things and it changes direction at the last moment. In short, do not rely on them, you may be disappointed and worse, in a bad position. A tip, do business elsewhere! (Original) Un mot. Incompétents. On vous fait de belles promesses on vous garanti par écris des choses et ça change de direction au dernier moment. Bref ne vous fiez jamais à eux, vous pourriez être déçus et pire, dans une mauvaise posture. Un conseil, faites affaire ailleurs !

ラボメンバー（LABmemb）

Bad service

Stéphanie MILANDOU

(Translated) Bank very busy but well organized. I withdraw a star because all the documents are in English (despite the law 101) and when opening my account the employee was not able to provide me the contract in French ... However the bank staff is bilingual and very helpful. ATM machines "without envelopes" are super convenient. (Original) Banque très achalandée mais bien organisée . Je retire une étoile car tout les documents sont en anglais ( malgré la loi 101) et à l’ouverture de mon compte l’employé n’as pas été capable de me fournir le contrat en français ... Toutefois le personnel de banque est bilingue et très serviable . Les machines ATM « sans enveloppes » sont super pratiques .

Kyle Munn

No one ever answers the phone, always problems when doing any sort of simple banking with them, and no accountability for their mistakes.

Ali Ali

Really love it

Mieka Beks

After 40+ yrs with BMO and decades with this branch I have been treated more like a criminal than a victim of potential fraud. This branch does not return calls if left on their machine. The employees are not professional and are so incompetent, its a joke! After over 3 dozen calls to BMO and a dozen with this branch, I look forward to the day I can close my account. I would never recommend this branch office to anyone!!

Papaz Pizza

Worst service ever waited 20 minute for service while the girl at the counter was chatting about her family stuff with a mother client it's a bank not coffe chop to top it all she deposit my money in the wrong account . Bad costumer service ever

LION OF TRUTH

The service at this branch is amazing.

Sina Ghoddous

ATM Gave me this!

Justin M

Manager was incredibly rude to a teller in front of everyone - implying she was “stupid” for asking a question instead of making an error on the customers account. It was very uncomfortable - made the poor girl feel (visibly) embarrassed in front of a full lobby of customers. She should be fired - I’m not the only one who believes this... read all the wonderful comments BMO execs.

Rani G.

I love this branch! Unlike other places they will go out of their way to help you! Always friendly and the staff recognizes you when you enter the bank.

Rick Austin

I have not stopped working, I still pay my mortgage, your bank makes millions profit quarterly. I have to take a days holidays just to go to the bank, because you have cut your hours. Funny that the liqueur store will open today Saturday at 9:00 a.m. but your closed.

Julien Leboeuf

(Translated) I am the Director of the Galeries de Hull branch. Thank you for giving us such a nice rating. Our entire team is committed to your satisfaction. Thank you very much for your trust! Julien leboeuf (Original) Je suis le Directeur de la succursale des Galeries de Hull. Nous vous remercions de nous octroyer une si belle note. L’ensemble de notre équipe avons à cœur votre satisfaction. Merci beaucoup pour votre confiance ! Julien Leboeuf

chris sauchuk

ATM machines are constantly broken or having issues. At least 20 times a year they are non functional and their is zero alternative other than having to drive to another town. Also constantly short staffed with endless waiting times cause when open everyone is forced to see one out of two tellers that are there. Huge disgrace

kat

(Translated) Still disappointing ... I went to the ATM to withdraw $ 4000, after checking online that my daily limit was $ 5000. Unfortunately the ticket machine at the car told me max $ 2000? so I went back to the inside ticket office and the max was $ 800 ?? As I heard the employees laughing and having a lot of fun I knocked to address the manager to ask for her help. she told me it was impossible to get more than $ 2000 out, so I asked her if I could come in and she refused, telling me to wait until 10am. I had an appointment with someone so I went to the counter in the car to get my money out in 3 transactions ... I couldn't believe the manager didn't know this information and simply refused to do so. no more to help me. I have been a customer for 50 years?!? very disappointing... (Original) Toujours décevant...je suis passée au guichet afin de retirer $4000, après avoir vérifier en ligne que ma limite par jour était de $5000. Malheureusement le guichet a l'auto m'indiquait max $2000? alors je suis rentrée au guichet intérieur et le max était $800?? comme j'entendais les employés rire et s'amuser très fort j'ai cogné pour m'adresser a la directrice afin de solliciter son aide. elle m'a dit que c'était impossible de sortir plus que $2000, alors je lui ai demandé si je pouvais entrer et elle a refusé en me disant d'attendre a 10h. J'avais RV avec quelqu'un alors je suis rt au guichet a l'auto pour réussir a sortir mon argent en 3 transactions... Je ne pouvais pas croire que le directeur ne savais pas cette information et a tout simplement refuser de faire le pas de plus pour m'aider. Je suis cliente depuis 50 ans?!? très décevant...

Emmanuel Fombuena

Had an amazing experience with this particular branch. The office is modern and the staff are just lovely! I opened an account with Sharmine and she walked me through the process and even gave me tips on how I can manage my credit better. The customer service that they have in this bank is the best that I’ve seen and experienced in Kelowna.

Kirk Dewhurst

My visit was fine. The only reason I came to this location was because I needed to activate a credit card. I was approached by a staff member right away but it took 20 minutes to get it activated. Not impressed with that. The bank location is newer and in the new Enbridge Tower. It is clean and well lit. Not sure why the put the public entrance and tellers on the second floor. Probably because there is a pedway coming over from Manulife Place. Anyways I won’t be coming back and I don’t have any accounts with BMO.

Walter Blagdon

Love BMO! Always get great service and friendly staff.

Alma Blais

I used to go regularly because I lived near by. I used the ATM machine. But once I needed BMO to cash a certified cheque I had made for a mover. But he insisted on cash. So I went to the cashier. He was very polite and helpful and I got the cash. All my business is with BMO.

The Fitness Truck Guy

We were from NC and was there for the Grand Prix and decided that we would love having a bank in Canada in case of more Grand Prix visit. Alan was amazing helpful the branch hook us up in no time so pleasant he was. Alan buddy keep up the good work????????????????????????????????????????????????????

BoeJoseph PaulSeguin

They never answer there phone when you are trying to reach them it always goes to voicemail. Not impressed!

Buck LaRoche

Excellent service from knowledgeable staff

Robert MacRae

The world has gone crazy! If your not a client they won't make change for you :)

Melanie Arabsky Ledger

Not actually a bank branch (used to be, but not anymore), not that any signage will advise you of this fact. You be left ungreeted and unattended to self checkin, wait patiently for 20 mins then be told you are waiting for nothing as contrary to any available info - they don’t do normal banking services. They will wave their hands around and say I should just know this... despite the fact all signage is IDENTICAL to a branch, and they have a bank of ATMs at the entrance, like any other branch. The staff truly don’t care, either. Note - so many other reviews MONTHS OLD saying the same thing as me - AND NOTHING HAS CHANGED. Even the apologies are carbon copies (and clearly without any substance). What is wrong with you?

Armik Dumont

Maximum 2 tellers ... Always Waiting ... Its been a year that Ive been told next week were going to make it better ... Nothing changed ...

Tania Hamel

(Translated) Worst banking service even worse since the pandemic, you get passed in the face by another user my you you are backing off no but the .. very disappointed with the new service really. (Original) Pire service banquaire encore pire depuis la pandémie, tu te fais passez au visage par dautre usager mes toi tu te fais reculer non mais la .. tres decu des nouveau service vraiment .

Phil Del

(Translated) They are not reachable, I call the director, the assistant, the customer service and even the "emergency" number, no response !!! Thank you for supporting your members, I'll remember! (Original) Ils ne sont pas joignable, j'appel la directrice, l'adjointe, le service à clientèle et même le numéro "d'urgence", aucune réponse!!! Merci de supporter vos membre, j'vais m'en souvenir!

Elaine S

I can't say enough good things about my experience with this branch of BMO. In particular I would like to say how grateful I am for the very kind, caring, and compassionate service that I have received from Lisa and Teresa, along with their expertise, advice and support with the changing banking needs of an elderly family member. I can't thank you enough and will never forget the positive difference you have made <3.

Julien Bussieres

(Translated) If you want a personalized meeting with a clerk, it is better to make an appointment! (Original) Si vous voulez une rencontre personnalisée avec un commis, il est préférable de prendre un rendez-vous !

A

No.

Judy Yang

I spent more than an hour to wire money from one account to another. The lady Anita was not just incompetent, but also rude and inpatient. We have never had any problem with the BMO in Richmond but having such a tough time in this Burnaby branch. Never coming back here again and should really work on the hiring. But outside of her, all the staffs were friendly and nice also knowledgeable. Would have spoke to a manager but just doesn’t have another hour for this matter.

Kara Deringer

A line-up of 9 people at 3pm. And a teller who left on coffee break with that many people in line! Brutal.

Charlotte Schoch

Frustrated beyond words, mail.box full, can never get to speak to someone. Been passed from pillar to post. No international helpline. Just constantly been shut down via email. So done. Costing me a fortune in international calls. Tried emailing after this message was replied to, email address was wrong. Can someone from a high level in international transfer please contact me asap.

Guillaume Tardif

(Translated) Can not talk to someone on the phone it's amazing (Original) Impossible de parler a quelqu'un au téléphone c'est incroyable

Patrick Livingston

Don't answer their phones, and is under staffed.

Michael Koster

Tellers are freindly ,helpful.

Original Gamestir

Great bank newly built in the 613

James Lalonde

It's a bank

Angelo P. Rodriguez

Nice place, but it's a bit boring inside.

The Right One

Always a line up not enough tellers

rafff sic

(Translated) No service, when we ask for a service and the employees tell you that they call you back they don't do it. Supposed to have helped me but I have never had any follow-up from BMO Chambly. Very disappointed and its hard fact .. a bank which only serves the rich and laughs in the back of the poor when it needs them .. I know a lot of people who agree with me .. bank to be advised against (Original) Pas de service , lorsque l on demande un service et que l employés vous dit qu' il vous rappel il ne le font pas . Supposer m aidé mais j ai jamais eu de suivi de la par de BMO Chambly. Très déçu et sa fait dure .. une banque qui ne sert que les riches et rie dans le dos des pauvres quant il on besoin d eux.. je connais beaucoup de gens qui sont d accord avec moi.. banque a déconseiller absolument

Alan Weeks

I would rate zero stars if i could. Been banking with bmo for over 15 years. Visited over a dozen branch's. This is hands down the worst branch I have ever been to. They close the business line at 3pm resulting in 20-40min wait times. Does business end at 3pm ? Time to revamp your training and team at this location BMO. I would have discussed this in a phone call but nobody picked up.

André Paquette

(Translated) I have been with BMO for over 25 years and that is an understatement. Despite all this, a small dispute of 50.00 dollars impossible and to succeed and no open-mindedness on their part. So I still have to get the hell out of this place and that's the promise I made to them and I always kept my promises. (Original) Je suis avec la BMO depuis plus de 25 ans et c'est peu vous dire. Malgré tout cela un petit litige de 50.00 dollars impossible et d'avoir gain de cause et aucune ouverture d'esprit de leur part. Il me reste donc à foutre mon camp de cette endroit et c'est la promesse que e leur ai faite et j'ai toujours tenu mes promesses.

Zbojar

Like any other bank

Uncle Buck

They have added the feature to get your money in 20s or 50s at the ATM. Nice. But otherwise it's just another bank.

Julie G

(Translated) I'm getting impatient, we tell you things and they don't do it, it's sorry, no return e-mail, no return call (Original) Je commence a être impatiente, on te dis des choses et ils ne le font pas, c'est désolant, pas de retour de courriel, ni de retour d'appel

Marcus Teo

Thank you Anne. Great service. We found Sobeys ????

Carl Lutes

(Translated) Good service, decent opening hours. (Original) Bon service, heures d'ouverture convenables.

Amy A

all the ladies are amazing here!

Sean Charles

Negative 5 star, Worst bank ever. DO NOT get your mortgage here!! Ended paying more cause they did two appraisals and screwed it up. Now years later it has now taken TWO YEARS to have my CO-owner assume the mortgage. They transferred the account 4 times and we had to redo the paper work each time. Then when the lawyers said it was all done, they never completed it and 6 months later when getting approved for another home, I find out that it was never completed and they never followed up! DO NOT use this bank. I could go on with more horror stories of the incompetency of this place.OH and they don't answer the phone, good luck getting a someone on the phone or a call back!

Andrew Daley

Fast service !

Brendan Pogue

Always a line up. Slowest service ever. Go to a Credit union

Christian Corbett

From my experience, It's actually a fine bank. The customer service is always top notch. Their staff is very friendly and helpful. They offer Air Miles on certain bank accounts and credit cards and their bank machines are up to date and envelope free so there is no placing a hold on your cash deposits.

ItsjustJay “OffsetHornet77”

Ok that one employee Chinese looks like I realized week later got ripped off guess it's too late to get that 100 dollars back it's error cash now it dissapeered in my transaction I live way up contry there's no banking up there just a general store

Max Fleury

(Translated) Great service for opening a new account with Ms. El Mourabit! I recommend this branch and will return if needed without hesitation. Very warm welcome! (Original) Super service pour l’ouverture d’un nouveau compte avec Mme El Mourabit! Je recommande cette succursale et y retournerai au besoin sans hésitation. Accueil très chaleureuse!

Public Public

Had mostly bad experiences here. Horrid phone wait times, bank seems to cancel my bank card because I sent 3000$ emts after bank hours. I took out cash and email money to other bank account to buy some stuff at the Brick. And idiot froze account.

1 F

(Translated) Really unprofessional, no competent employee, very disappointing, no return calls, no return emails, the WORST bank in ALL of the Outaouais !!!!!!!! (Original) Vraiment pas professionnel, aucun employé compétent, très décevant, aucun retour d'appel, aucun retour de courriel, la PIRE banque de TOUT l'Outaouais !!!!!!!!

Nancy Choinière

(Translated) Following my comment on Google the bank of Montreal vis à vis google before 24hrs wow! And the Granby branch still does not react. BMO you make me laugh !!! I have been trying to speak to the Granby branch for 5 days without success, even BMO online service is sending you an urgent message internally to communicate with me. And no feedback from you. If you were closer to exemplary customer service you wouldn't have to deal with the many negative comments left on Google. Response time on Google less than 24 hrs. It's really surprising where your interests are !! Obviously there is a flagrant lack of good management in Granby! (Original) Suite à mon commentaire sur Google la banque de Montréal vis à vis google avant 24hrs wow! Et la succursale de Granby ne réagi toujours pas. BMO vous me faite rire!!! Ca fait 5 jours que je tente de parler à la succursale de Granby sans succès, même BMO service en ligne vous transmets en interne un message urgent de communiquer avec moi. Et aucun Retour de votre part. Si vous étiez plus prês du service exemplaires aux clients vous seriez pas obligés de gérer les nombreux commentaires négatifs laisser sur Google. Temps de réponse sur Google moins de 24 hrs. C'est vraiment surprenant où sont vos intérêts!! Manifestement il y a un manque flagrant de bonne gestion à Granby!

Grant Noble

Stop putting things on my windshield.

Mark Cooper

Never had a problem with bmo. They've always been great at this branch. Thanks bmo!

Gavin Paisley

Horrible Business banking service. I have a small Business and had an phone appointment 2 weeks ago. After a short conversation, I was told that the person I was speaking to did not no the answer to the question I had. She said she would call back that day however after 2 weeks, sending 2 emails and leaving 1 voicemail, I still have not heard back. Not a peep. Nothing.

Paul Belcher

They are open and provide great customer service but as expected, because of covid 19, allowing only a few people in at a time. I'm glad I switched to BMO

Nadjet Benabdallah

(Translated) The worst bank I've seen, there is always waiting, we never get to serve quickly, I think more and more to change banks. (Original) La pire banque que j'ai vu, il y a toujours de l'attente, on n' arrive jamais à nous servir rapidement, je pense de plus en plus à changer de banque.

Mario Guy

(Translated) BMO Has serious problem with its incompetent staff, miserable service no matter where. (Original) BMO À de sérieux problème avec son personnel incompétant, service misérable peux importe ou.

Jean-Francois Loiselle

(Translated) excellent business service (Original) excellent service aux entreprises

Lise Gagné

(Translated) several mistake for a loan application mortgage to delay our appointment at notary person who takes care of us would need training (Original) plusieurs erreur pour une demande de pret hypotheque a retarter notre rendez vous chez notaire personne qui s occupe de nous aurait besoin de formation

Kevin Ballantyne

I have dealt with every major bank both as a personal and buisness customer. None has gone so far out of their way like BMO to accomodate me

aurora pesquera

The best service. Not like Richmond that is horrible. I live in Richmond and have to go all the way to Ladner for service.

Cat Daddy

Why not profit even further from Covid? Let's reduce hours, open only 30 hours a week (from 10 - 4) and now closed Saturdays for your convenience - bravo!

Dan M

BMO has the worst bank that I’ve ever dealt with. And this time he’s having wrong hours on the replays page for four months. I shop at 4:30 expecting them to be open, and they change the hours close at 4 PM.

sabrina malo

Worst branch ever. It took over a year for them to file paperwork to remove my name from a mortgage, I've had to go in 3 times to cancel an account because the first 2 times they said they did it and the account wasnt closed, and recently I had to change account information and it wasn't done properly so I have to go back in and waste my time. Do yourself a favor and choose a better bank.

David Haycock

Only one teller when I went in 430 on a Saturday. No people. The teller was fantastic. She helped quivkly. We had a little misunderstanding, speaking through masks. But it was quickly rectified and I was on my way. I cannot remember her name but she went to school in London. We had some laughs. I think the misunderstanding was she was remembering her youth! Very personable. Good to have small town treatmenr!

Mélanie Couture

(Translated) Parking remains weak. It's really flat walk around the building to get to the counter. Worse my boyfriend has made to its mortgage on an end closed when the house is for sale ... ordinary! Him, he knows nothing there. He paid the fine fresh when it has been sold. (Original) Le stationnement reste à désirer. C'est hyper plate de faire le tour de la bâtisse pour aller au guichet. Pis mon chum s'est fait mettre son hypothèque sur un terme fermé quand la maison est à vendre... ordinaire! Lui, il connait rien là-dedans. Il a payé des beaux frais lorsque ça l'a été vendu.

Yann Mergui

(Translated) The branch is equipped with new vending machines without envelopes. The staff offer a correct service however as in most of the branches you could come across an employee who believes herself superior to the others. Avoid the beginning of the months the waiting time is long. (Original) La succursale est équipée avec de nouveaux distributeurs automatiques sans enveloppes. Le personnel offre un service correct toutefois comme dans la plupart des succursales vous pourriez tomber sur une employée qui se croit supérieure aux autres. Évitez le début des mois le temps d attente est long.

Quinton Delatorre

Jillian is amazing! She helped me set up my RRSP account over the phone and explained everything perfectly! She answered all my questions and was very helpful. I am glad I switched from Tangerine to BMO! Jillian's customer service is above and beyond. Thank you!

Branden Powell

????

Carol Carriere

Good staff, helpful

C'est moi

I went in to open an account at the grafton Street, Charlottetown, PEI canada branch, the service I got from Bhavin Patel was exceptional, he patiently explained all my options and helped me pick what was best for me. I certainly recommend BMO bank for anyone. Great service.

Gagan Saggu

@jonathan mpoto Thanks for the exceptional service. Highly recommend him for financial discussion.

jason frankcomi

Very small branch but on the positive side they have very hard working ,happy and enthusiastic employees with very fast and efficient service five stars

Fatma Fersi

(Translated) Personal disrespecting customers. I had an urgent phone appointment with an advisor called MARIE TAKOUGANG who works at the lachine branch, the appointment supposed to be OCTOBER 15, 2020 for urgent opening of an account, knowing that I am a client at BMO. I canceled all my appointments and I waited for the call from Madame for 2 hours, but to no avail. I call the branch, they are closed Madam has already returned home. She decides to cancel the meeting without notifying me and ignores me. We are seriously thinking of permanently closing our accounts with this bank which does not respect its customers. Personal disrespectful to customers. I had an urgent phone appointment with an advisor called MARIE TAKOUGANG who works at the lachine branch, the appointment supposed to be OCTOBER 15, 2020 for urgent opening of an account, knowing that I am a client at BMO. I canceled all my appointments and I waited for the call from Madame for 2 hours, but to no avail. I call the branch, they are closed Madam has already returned home. She decides to cancel the meeting without notifying me and ignores me. We are seriously thinking of permanently closing our accounts with this bank which does not respect its customers. (Original) Personal disrespecting customers. I had an urgent phone appointment with an advisor called MARIE TAKOUGANG who works at the lachine branch, the appointment supposed to be OCTOBER 15, 2020 for urgent opening of an account, knowing that I am a client at BMO. I canceled all my appointments and I waited for the call from Madame for 2 hours, but to no avail. I call the branch, they are closed Madam has already returned home. She decides to cancel the meeting without notifying me and ignores me. We are seriously thinking of permanently closing our accounts with this bank which does not respect its customers. Personnels qui manque du respect envers les clients . J'avais un rendez vous téléphonique urgent avec une conseillère qui s'appelle MARIE TAKOUGANG qui travaille au succursale de lachine, le RDV censé être le 15 OCTOBRE 2020 pour ouverture urgente d'un compte , sachant que je suis cliente à la BMO . J'ai annulé tous mes rendez vous et j'attends l'appel de madame pendant 2 heures, mais en vain . J'appelle le succursale , ils sont fermé madame est déjà rentrée chez elle . Elle décide d'annuler le rendez vous sans m'aviser et m'ignore. On pense sérieusement de fermer définitivement nos comptes avec cette banque qui ne respecte pas ses clients .

Angie P

Great bank, friendly/helpfull staff

Kaily Sparks

Still waiting on hold to talk to someone.... trying to get info through telephone banking is extremely painful. Trying to get hold of anyone doesn't work. Left messages all week long, seems like they don't want my business.

BRADIMUS PRIME

Excellent service.

Shariq Zia

Their ATM is in the common area of the building which is locked out after office hours. What's the point of having an ATM that customers can't access after hours?

Aly Kassem

(Translated) For the 3rd time I manage to cash a check at the branch of chambly and not at that of saint jean sur richelieu I can only understand that for the same bank it is not the same regulation which applies in addition to the derectrice I absolutely wanted to reopen my commercial account which was already closed 3 years ago just to deposit a government check bearing my name and my residential address which proves that I am the owner of the Company. Well done to the chambly team for their professionalism and especially their welcome. (Original) Pour la 3 ème fois j'arrive a encaisser un chèque à la succursale de chambly et pas à celle de saint jean sur richelieu je peux que comprendre que pour la même banque c'est pas le meme règlement qui s'applique en plus la derectrice voulais absolument reouvrir mon compte commercial dèja a fermè il ya de cela 3ans juste pour déposer un cheque gouvernemental qui porte mon nom et mon adresse residentiel qui prouve que je suis bien le proprietaire de L'entreprise . Bravo à l'equipe de chambly pour leur professionnalisme et surtout leur l'acceuil.

ADA EVENT

Lots of wickets open so the line moves fast

Henri Bishop

(Translated) Good (Original) Bien

Arthur Cheng

Clean and light floor. Self check-in available. Waiting area with bench provided. Employees are pretty nice, friendly, and helpful. Serve speed is fast. ATM available. Free mall parking available. Located inside Metrotown shopping mall. Food court nearby. Public restrooms available nearby as well.

Teaching English in China

Went in there today to open an account , bank was empty and all offices were filled with the employees doing nothing looking at facebook or watching youtube, was then told there was nobody available that could help open an account. Will take my inheritance deposit somewhere else. Went to RBC and they were happy to take my money.

Ed T.

Location is wrong the Bank is further up the street about half way to the shopping center on the other side of Carson.

Laura E

Incorrect hours

J MJ

love this place..

Andrée Potvin

Bon service

Candie Vaillancourt

(Translated) Maybe you should think about changing your opening hours on Google, I just moved from another city, because there is no branch where I live, and for nothing because it is closed. Written on the internet closes at 5 p.m. ..... very unpleasant ... (Original) Faudrait peut-être penser changer vos heure d'ouverture sur Google, je viens de me déplacer d'une autre ville ,car il n'y a pas de succursale ou j'habite, et ce pour rien car c'est fermer. Sur internet ecrit ferme a 17h..... très désagréable...

Blake Wald

Horrible customer service, rude and was told to go to a different bank.

Michel Anne Napallatan

Long line !

Anish Johnson

Had a majority of problems and they were quick to handle every single one of them at a quick pace! Also applied for some other services at the bank and they were spot on !

AL Callander

The best bank and best staff in Burlington

Ghulam Jalani

Nice, knowledgeable staff.

Sarbjeet Brar

Very good

Ramy Rasmy

Can you update you Telephone number and add Email address

Diane Becker

Love this bank! Caring and friendly staff.

Jessica Mary

I absolutely love Dave! I go in to get change for work all the time and while I’m waiting he’s always making conversation. Such a nice guy!

Jesse Young

Terrible service, long line up. No solutions.

Nicolas Archambault

(Translated) Excellent customer service, but there is always a lot of waiting, because few staff. (Original) Excellent service à la clientèle, mais il y a toujours énormément d'attente, car peu de personnel.

AL MARSH

Great Bank, but they could use another location in Crystal ridge neiborhood...

John Skinner

Always great customer service here and the associates are knowledgeable and highly motivated. Thanks BMO!

Ryszard Zawiszewski

New

MARQUITA CAROLL BRITTON

Business "

Dee Burch

No privacy at the teller's desk from the customers waiting in line behind you! Everyone can hear and see transactions including when you are handed sums of cash and walking out...extremely uncomfortable as a woman. They need a privacy wall between. It's a bank, not an open concept living room in someone's house. Ridiculous!! The drive through is a very awkward fit for trucks as well...not great planning there either....

Fanshowe Here

The more 1 star then 5 star explains everything. Went to open an account, the manager or someone above the level of csr/teller is sitting idle and using his phone. I wanted to open an account there for some reason and told she is busy. I will suggest everyone to go to different account

Bruce Cates

My mother passed February 15th was a difficult time. As I am the executor of her will I went to the Bank of Montreal in March to have Bank of Montreal set me up as the executor. I gave all legal documents to Daniel with the assumption he would set me up as executor. I told Daniel this was a stressful time and that I needed his help. Daniel indicated B of M was really busy (in midst of covid 19 etc.) and didnt seem to want anything to do with me. Daniel called me next day and told me to pick up legal documents (my assumption was B of M was taking copies to ensure I was executor). When I arrived the 2nd time Daniel didnt even meet and had someone in the Bank lineup give me the legal documents back. he didnt want to/refused to meet me. After that I called B of M head office and B of M head office in Toronto said it was the managers job to see me and help me. I found the B of M people in Toronto very helpful over the phone. The accountant called me to indicate they urgently needed information from my mothers bank account for tax purposes for the 2019 tax year. I went down to the B of M branch on Brant Street today (October 19th) and the young gentleman indicated B of M has no information or documentation and I couldnt access my late mothers bank accounts at all hence they couldnt give me any information. I couldnt believe it as I told him I brought all the legal documents to Daniel in March to be set up as executor in March. I find this unbelievably frustrating. I need the Bank of Montreal to assign me someone other than Daniel to setup myself as executor as per legal documents and to access the 2019 deceased bank account's to get the information the accountant needs for 2019 tax. UPDATE As an update to this review I met with Bibi Bacchus today (October 22nd) at Bank of Montreal Brant Street. Bibi was very gracious and very helpful. Bibi went through the process and it only tooka a short oamount of time she accepted the legal documents and was so kind in helping me go through the transactions one by one for 2019 to get the information the accountant needed tin order to submit the 2019 taxes for the deceases. Overall I would rate Bibis customer service as 5 out of 5. However as my initial experience with a different indivudal was 1 out of 5 have revised the customer service score to 3 out of 5 thanks to Bibis assistance. It is great to know there are helpful staff like Bibi who understand and care about staff at the B of M Brant Street location Thank you Bibi for saving the day ! Bruce Bruce Cates

Bob Marley

I agree with everyone else on these posts no real customer service I am frankly going to pull all my money from the bank and go somewhere else tell her was actually rude and I saw no reason for that

Ted Matsumoto

Branch not open despite Google (6/13/20). BMO site states financial services is temp closed but implies branch is open. Voice message also wrong. Wasted a trip.

L KC

I'm a senior and that branch is very needed. The staff is extremely efficient and polite and wonderful service. Please don't close this branch.

Stéphane Girard

(Translated) Very good place and good service at the counter. (Original) Très bonne place et bon service au comptoir..

Karlyna C

As much as she was helpful the staff here have no customer service. Which I feel you should have if your wanting to be working in the bank Helen I’m sorry but crack a smile at least pretend you enjoy your job. Having people like that being your front line and face of the business is just is not good for it. And by Having people more approachable will bring in more business.

Patrick Thompson

I'm going to have to side with Jason on this one, the folks working at this branch are simply wonderful. It's a small, therefore intimate branch and each and every person is working hand in hand with the other so the customers get 110% attention. In the time that I was there, most every customer that came in the door and up to the counter, addressed the staff by their names and no, they were not wearing tags. By the time i left I knew all their names too. I truly believe that the naysayers are all a bunch of half wits and the only reason that they are complaining is because they walked through the wrong door and were trying to cash their government checks at the Fish and Chip Shop. I give everyone at this branch 5 stars and a big thank you for all your help, your were brilliant.

Melissa Long

Very good

Yousuf Elashi

Amazing people always smiling. Asking me how my day was how I'm doing. Just great people from heaven :)

Brendan Montgomery

Pretty sure its the oldest Bank building in Kingston and it looks amazing. Staff are super nice too.

D MG

Ridiculous that this location has ridiculous open hours in the week AND also closed on a Saturday. Guess they just want retired clients. AND THEIR RESPONSE IS JUST AS PATHETIC! THEY ARE NOT ACCOMMODATING THE WORKING POPULATION!

Shawn Johnstone

Hate that they close so early, every other business downtown is open until @ least 5pm usually later. That's the closes bank to me but I have to go way out of my way & go to the bmo on Woodlawn since I work Fromm 8 am to 5 pm like normal business

ross cote

I went in today to change my debit card and had the pleasure of dealing with a very professional young man, very engaging and accommodating. It was a pleasure to deal with him. i believe his is truly an asset to this branch and BMO.

Ayodele Komolafe

The customer service at the bank was awesome. They genuinely want to help, the team spirit was awesome for me.

Sara C.

Never adequate staff working, wait times for simple transactions are always 25-30 mins with only 3 people in line. Staff accordingly. Peak times like LUNCH during the week should have more tellers working to accommodate their clients......

Martha Clarke

The hours posted on google do not match with the branch. I arrived before six on a Wednesday and it closed at five pm. On Thursday I asked the teller when they close and he said 5 pm, the website said 7pm. Very frustrating

Catherine Streilein

Went in today to deposit check teller i had very nice person made my day thank you

Mahdi

(Translated) Fast service (Original) Service rapide

Phil O'Reilly

Joey did a great job helping me out with my business account. A1.

Samiah Alam

I visited this location twice for international wire transfer. The first time I did not proceed with the transaction because I felt the transfer fees was too much. However, the second time the associate told me that BMO does not have an agreement with the bank so I cannot transfer using wire transfer. There was another associate who confirmed this statement. Fortunately, I found out that my other bank allows me send a wire transfer online. The problem was that the Swift code had three extra Xs, which were the branch code. I think an associate should be able to figure this out rather than tell the customer the bank does not have an agreement.

Stephanie Mrs

Dissatisfied with this BMO location as i am constantly harassed by the older security man. I work downtown Guelph and i parked in baker lot and walked through BMO parking lot, and got profusely yelled at for walking away from BMO bank assuming i parked in their lot. Not only was he not at his location he was in RBC lot where both men continued to yell at me for allegedly parking at BMO. Threatening me that i will get ticketed and followed me close to cork street. This isnt the only time the elderly security man has harassed me. I do not feel safe going to my main branch anymore. It was disgusting how BMO and RBC security treated me. Went in to talk to branch manager and sided more with the security employee. I will be switching banks..

Andrew Colbert

Went to close my account not realizing I'd have to pay my fee for the month. I explained money's a bit tight and the waived the fee for me, while being friendly and professional. Much respect!

PIERRE P. LAUZON

(Translated) Ordering checks via internet does not work. I have to go through the branch that has reduced its staff. Waiting line that does not move forward, a crate only .... rotten service ... not there to serve customers. As well close or do business elsewhere! (Original) Commande de chèques via internet ne fonctionne pas . Je dois passer par la succursale qui a reduit son personnel. Ligne d'attente qui n'avance pas, un caisser seulement....service pourri...pas là pour servir les clients. Aussi bien fermer ou faire affaire ailleurs !

Jean-françois Bouffard

(Translated) Always long and painful, no commercial counter. I do not recommend this branch to ANYONE ... (Original) Toujours long et pénible, aucun comptoir commerciale. Je ne conseils pas cette succursales a PERSONNE...

sebastien carriere

(Translated) Great on-site service but impossible to reach a human by phone. (Original) Service sur place super mais impossible de rejoindre un humain par téléphone.

Riley

Doesnt exist

Guillaume Belanger Jodoin

(Translated) I have witnessed the service and attention with which the customers of this branch are served and it is out of the ordinary. Congratulations to Scott and his team for the beautiful service culture applied at the branch! (Original) J'ai pu être témoin du service et de l'attention avec laquelle les clients de cette succursale sont servis et c'est hors du commun. Bravo à Scott et son équipe pour la belle culture de service appliquée à la succursale!

Marie Paré

(Translated) I went to wear my guarantee certificate for financial aid for studies on February 5th. Everything seemed to have been done the right way. I never heard back and therefore had to contact the bank several times to find out what was going on without answers. I showed up there last week (almost 3 weeks after going the first time) had to wait 25 minutes in line and when I finally spoke to someone they said they handed over the documents electronically to the "financial aid" branch (or something like that) of BMO and that there was nothing they could do, that I had to wait for the news, as if what I was saying didn't deserve more attention. Today I finally received a notice that the documents had never been forwarded. I lost more than 3 weeks, experienced great financial stress for a mistake they made that they couldn't even see. And I have to go to the branch once again to hand in the documents again. Let's say I have better things to do than waste my time. (Original) Je suis allée porter mon certificat de garantie pour l'aide financière aux études le 5 février . Tout semblait avoir été fait comme il le fallait. Je n'ai jamais eu de nouvelles et donc j'ai du contacter à plusieurs reprises la banque pour savoir ce qui se passait sans réponses. Je m'y suis présentée la semaine dernière (presque 3 semaines après être allée la première fois), j'ai dû attendre 25 minutes en file et lorsque j'ai finalement parlé à quelqu'un, ils m'ont affirmés avoir remis les documents électroniquement à la branche "aide financière" (ou quelque chose comme ça) de BMO et qu'ils ne pouvaient rien faire, que je devais attendre les nouvelles, comme si ce que je disais ne méritais pas plus d'attention . Aujourd'hui j'ai finalement reçu un avis comme quoi les documents n'avaient jamais été transmis. J'ai perdu plus de 3 semaines, vécue un gros stress financier pour une erreur qu'ils ont commise et qu'ils n'ont même pas pu voir. Et je dois me déplacer encore une fois dans la succursale pour remettre à nouveau les documents. Disons que j'ai mieux à faire que de perdre mon temps.

Martin Robert

(Translated) When I started at BMO about 17 years ago, the service was more than 5 stars. For about 4-5 years, who have given with some departures in the staff, the quality of the service has decreased a bit. And most importantly, difficult to speak quickly to someone from the branch (phone). The people at the checkout are very courteous and helpful. (Original) À mes débuts chez BMO il y a environ 17 ans, le service était plus que 5 étoiles. Depuis environ 4-5 ans, qui ont adonné avec quelques départs dans le personnel, le qualité du service à diminué un peu. Et surtout, difficile de parler rapidement à quelqu'un de la succursale (téléphone). Les gens à la caisse sont très courtois et serviable.

Nick

Stay away from this branch. Horrible service and dishonest representatives. They will lie to get your money.

Trebor Zepolac

good

Terri Williams

Bibi Bacchus went above and beyond to help me resolve my very frustrating issue. She was very professional and determined not to pass me on to someone else which so many do. The Bank of Montreal is extremely fortunate to count her among its management team. Thank you, BiBi!

Cindy Zhang

Best BMO I've ever been to! Very lively, knowledgeable and professional staff that genuinely wanted to help. Highly recommended. :)

Kingsway Royal Pacific

I actually hope i can give negative points. The staff is very unhelpful, and kind of rude. I understand that there are people lining up. But it is not an excuse to be rude. Waited for a while to get a very short and unclear answer.

chokey9

Poorly trained manager, refused to honor the promises made to me by BMO. First and last time I will ever visit this branch. After five minutes here, I was making appointments with other banks to discuss moving my personal, business, and investment accounts away from BMO..... just brutal

Minas Soloman

Service is always slow

Karen McNish

We've been loyal, long-term customers and have always had a great working relationship with BMO in Brockville but because of the lack of parking due to their parking lot always being full during weekday banking hours , it's been harder and harder to access the bank when necessary. It's NOT because of an excess of BANK customers, it's the lot being used by people attending the municipal court and the 2 churches very close to the bank...which is hard to understand since their is a HUGE sign as you pull in the lot that it is for BANK customers during banking hours ONLY! With winter and snow removal both IN the lot and on the streets, the parking is pretty much non-existent for actual customers. It would be terrible to have to take our business elsewhere but it is increasingly more frustrating each week to be unable to park there....can the signage NOT be enforced??

Ethan Beeler

Justin Illingworth has been courteous & helpful whenever I've gone into this branch. For that reason and that reason alone I'll be returning in the future.

Manon Bédard

(Translated) Even having made an appointment for a mortgage renewal, no one was competent enough to help me. I lost my time on a Friday afternoon. The phone service for the mortgage loan was adequate to him. (Original) Même en ayant pris un rendez-vous pour un renouvellement de prêt hypothécaire, personne n'était assez compétent pour m'aider. J'ai donc perdu mon temps un vendredi après-midi. Le service téléphonique pour le prêt hypothécaire était adéquat lui.

Robyn Goodwin

Very unhappy with the service I am receiving from this branch location. It's currently my closing date, I have provided everything requested well in advance, my lawyers office has provided the request for funds 4 business days prior to closing and its currently nearly 3PM and the lawyers office has yet to receive the funds. I have called the branch 8 times before getting in contact with someone. completely unreliable in a stressful time.

Cédric Normand

Great service !

Phillip Chiu

I would not recommend Teller 025 , poor customer service...won't say more, judge for yourself - after you have dealt with a teller that was not so friendly / customer focused look at your Transaction Record and I'll bet it'll say Operator: 025 :(

Caroline Langegger

Went to go pay my bills. The staff are very friendly and helpful. Friendly atmosphere.

Franklin Ellsworth

The bank of montreal in corner brook and deer lake very poor service . every time i need help i have to call toronto. this is UNEXCEPTABLE to the people. Please try to do something about it.thanks

Udit Trivedi

I had a very bad experience at this branch as the advisor who submitted the application did not give me a reference number. Moreover, he did not follow up ever with me regarding the status of the application. It was only when I approached the branch manager, I got to know the status of my application. Please avoid this branch.

Eric Ottavi

Great service

Patrick Leite

(Translated) 0 is not an option so I put 1... Bank never opened... (Original) 0 n'est pas une option donc j'ai mis 1... Banque jamais ouverte...

Fadi Toro

Understaffed

Coco N

(Translated) Always simple fast and all the employees are very nice (Original) Toujours simple rapide et tous les employé sont très gentils

James Norrish

My card stops working for no reason sometimes, its not expired, ive called 3 times and each time they told my there wasnt an issue, clearly there is and they just dont want to fix it, go somewhere else

cease99

Fast service

Guillaume L.

(Translated) Excellent mortgage service with Ms. Caroline Lizotte ***** (Original) Excellent service hypothécaire avec Mme Caroline Lizotte *****

Haesol Im

This branch does not do its best to protect your money safe. Go to a different branch if you want to open a new BMO account. Very disappointed.

Tanya Widow

Went to BMO Tuesday 12th. Was a line up outside. I must say, very quick and very respectful of the social distancing. Great job BMO GP!!! Excellent PR! ????

Eric Pentland

Generally understaffed. Fine for business banking but don't go here expecting to speak with a personal banking teller without a book to read in line.

Tyler Schreiber

They never answer their phones..... why have a number if nobody can get in contact with them over the phone i am verry dissatisfied

Tracy Carrie

Always amazing staff, wouldn't go anywhere else

Patrick Binckly

(Translated) Gandalf the gray would tell you - FLEE, FLEE. FLEE advisers who tell you one thing one day and your opposite the next week. Flee a counselor, Joanne B is her incompetence. Despite a phone meeting scheduled for a certain hour, I had to call her back to refresh her memory and of course no excuses on her part for her 20-minute delay. As for his advice, I would say third-rate. FLEE a director who doesn't call you back. Flee this bank that has no empathy for its customers. There are other branches in the area that offer you much better service. (Original) Gandalf le gris vous dirait – FUYEZ, FUYEZ. FUYEZ des conseillers qui vous disent une chose une journée et son contraire la semaine suivante. Fuyez une conseillère, Joanne B est son incompétence. Malgré un rendez-vous téléphonique prévu pour une certaine heure, j’ai été obligé de la rappeler pour lui rafraichir la mémoire et bien sûr aucune excuse de sa part pour son retard de 20 minutes. Quand à ses conseils, je dirais de troisième ordre. FUYEZ un directeur qui ne vous rappelle pas. FUYEZ cette banque qui n’a aucune empathie pour ses clients. Il y a d’autres succursales de la région qui vous offre un bien meilleur service.

Ian Bonvanie

I went into BMO to establish a HELOC with Matt. Matt explained everything that I needed to know in depth and really took the time needed so that I'd be comfortable with the decision I was making. We also went over all my finances, and I feel he set me on a straight path towards a financial stable future. I walked out of the meeting feeling great about the decision we made. Fantastic dude, hopefully will be using him as my financial adviser for life.

serge arvisais

(Translated) Rotten service .. call you and leave them up to 5 msg .. in 2 days never had a call return .. I strongly recommend that gallery hull entk .. Aylmer good service and answer or call them by phone (Original) Service pourri ..t'appel et leur laisse jusqu'a 5 msg..en 2 jrs jamais eu de retour d'appel ..je deconseil fortement celui de galerie de hull entk ..Aylmer bon service et reponde o criss de telephone eux

Med Red

(Translated) It's been 1 month since I started an approval loan request, to date the person who takes care of my file does not answer the phone or email. I learned this week when I called customer service that the person in question was not on leave, and I was offered an appointment for the end of January .... (Original) Ca fait 1 mois que j ai entame une demande de prêt approbation , a ce jour la personne qui s occupe de mon dossier ne répond ni au téléphone ni au email. J ai appris cette semaine quand j ai appeler le service a la clientèle que la personne en question n était en conge , et la on me propose un rdv pour fin janvier ....

Warren Harapiak

I dealt with Pam an outstanding manager at the branch that makes doing business a pleasure.

Leslie Badger

Excellent customer service.

Douglas Campbell

I've had to come to this location 3 times this week, and each time the lineup is to the door. It takes up to an hour to get to the teller. I'm definitely switching banks

Baba Yaga

Terrible customer service, would not recommend this place to anyone

Stacey Chin

Terrible customer service, rude and unprofessional staff. They should all take a basic course on basic customer service and how to serve clients. Avoid this branch AT ALL COST!!! Would give zero stars if I could. This branch made numerous errors and takes zero responsibility. I've been to numerous BMO branches across the country and this is by far the worse there is.

Mathieu Lafleur

(Translated) Customer for 4 years Very poor service for several months personal not communicating with their head office and even the supervisor is not courteous and arrogant will change bank and advise anyone very poor service and he does not speak French very well (Original) Client depuis 4 ans Tres mauvais service depuis plusieur mois personelle ne ses pas communiquer avec leur bureau chef et meme le superviseur nes pas courtoi et arrognant va changer de bank et deconseille a tout personne tres mauvai service et il ne parle pas tres bien le francais

Harry Kinnon

Great service. Pleasant staff. Great environment. I like BOM. Been there a long while. Over 40 yrs.

Francoise Bernier

(Translated) Very bad service !!! No reminder from the M. for the opening of the estate account to my mother !! I try to phone never answer…. At the last appointment the M. gave 3x the appointment !!!! and the last time by no means listened to what I was saying and the duration not even 5 minutes !!!! We are in mourning, already it is not easy to do all the legwork… .. rotten service if I could give 0 I would…. (Original) Très mauvais service !!! Aucun rappel du M. pour l'ouverture du compte de succession a ma mere !! J'essaie de téléphoner jamais de réponse….au dernier rdv le M. a remis 3x le rdv !!!! et la dernière fois nullement a l'écoute de ce que je disais et la durée même pas 5 minutes !!!! Nous vivons un deuil, déjà que ce n'est pas facile de faire tous les démarches…..service pourri si je pouvais donner 0 je le ferais….

Chris A

John at the teller is great

Alexia Castonguay

(Translated) What a beautiful fool gang to close the bank on Monday July 3 for the reason of Canada Day, which prevented me from having my daily deposit from my commercial payment provider. in addition that your mobile application crashes frequently as well as the accessibility to the account from any device be computer and mobile device. well frankly i think i will go to RBC (Original) Quelle belle gang d'imbécile de fermer la banque un lundi 3 juillet pour la raison de la fete du canada, ce qui ma empêcher d"avoir mon dépôt quotidien de mon fournisseur de paiement commercial. en plus que vos application mobile plante fréquement ainsi que l'accessibilité au compte a partir de n'importe quel appareil sois ordinateur et appareil mobile. bien franchement je crois que je vais aller chez RBC

Shirley Harper

Amazing service and friendly service people who know their jobs. So thankful for all that Joellen did for me. Just fabulous. Sure recommended to use this bank for your needs.

Nadiia Moroz- Zinchuk

Arefin Ahasan (Charlottetown mall Branch 2157) provided excellent customer service. Always polite, friendly and professional. Great branch, +5 to all employees for their hardwork.

Anu Kay

Just wanted to book an appointment and the guy on call just kept on insisting on the fact that 1 hour isn’t enough. I spent 10minutes listening to him saying the same thing and he didn’t even give me an appointment. Gosh! That was a complete waste of my time.

Grace Dickson

Very nice, helpful, and knowledgeable staff.

Alain morissette

(Translated) Very happy with the work of my advisor for my project plus everyone is welcoming and very helpful forward (Original) Très content du travail de mon conseiller pour mon projet plus tout le monde sont accueillant et très serviable en avant

Stephane G

Our representative does a great job at reviewing our banking habits and needs, has offered us different options for saving money, and lower our bank fees!

Napa Sparwood

Very helpful

Robert George

It's a bank.

Tori Lhug

Bad service here and i waited 45 minutes to have a yes or no question answered. This location is a financial group not even a normal branch.

Sylvain Plourde

(Translated) Terrible wait time to speak to a cashier (Original) Temps d'attente épouvantable pour parler à un caissier

Nathalie Audet

Horrible customer service... always have only 1 or 2 tellers and huge line-ups. Need more employees!!!

Chris Haggett

Trying to call someone directly at the bank is pretty much impossible. They redirect the call to a call center outside the province/county and put you on hold for 30min.

Ayla Jim

I think this is a good branch to go to. I opened a bank account easily, staff is always friendly.

Martha St Pierre

Friendly staff. Helpful advice

Abdellatif Oukira

(Translated) Very good service (Original) Très bon service

Melissa Barsi

Joke of a company, they don't even apologize when they screw up your information, forcing the customer to just over pay to make up for their mistakes. Never will i ever willingly deal with this company.

sylvie duhamel

(Translated) CAN'T TALK TO SOMEONE ON THE PHONE. Very frustrating ....... (Original) Impossible de parler À QUELQU'UN AU TÉLÉPHONE. Très frustrant.......

Daniel Bernatchez

(Translated) It does exist and is functional ... (Original) Il existe bien et est fonctionnel...

Jeremy Stolk

Yes the staff are not very courteous. Sure does not seem they care too much about the customer. Really regret opening account at this branch. Thinking of closing it and changing banks

Sylvie Leblanc

(Translated) Service more than lousy from Olivia who looks stupid as her 2 feet. I was going to sign a document sent by Aurelie from the Laval auto finance center. Aurelie left me her phone number and said: when you come to the Chateauguay branch, ask them to call me at this number if they haven't received my fax. Olivia didn't want to call. She picked up another client while I tried to reach the Laval auto finance center. WOW !!! I am outraged !!!! I will never do business with this Châteauguay branch again. Well done.!! for the work and impeccable service of Aurelie from the Laval auto finance center. (Original) Service plus que minable de la part d'Olivia qui a l'air bête comme ses 2 pieds. J'allais signer un document envoyé par Aurelie du centre de financement auto de Laval. Aurelie m'a laissé son numéro de téléphone et m'a dit: lorsque tu te présenteras à la succursale de Chateauguay, demande- leurs de m'appeler à ce numéro si jamais ils n'ont pas reçu mon fax. Olivia n'a pas voulu appeler. Elle a pris un autre client pendant que moi, j'ai essayé de rejoindre le centre de financement auto de Laval. WOW !!! Je suis outrée!!!! Plus jamais je ne ferai affaire avec cette succursale de Châteauguay. Bravo.!! pour le travail et service impeccable d'Aurelie du centre de financement auto de Laval.

jacques tardif

(Translated) Appointment to review our RRs, the advisor to our file was mixed, ill-prepared, evasive answers, in short incompetent to occupy this position, we no longer want to have this person for our files. (Original) Rendez-vous pour revoir nos réer,la conseillère a notre dossier était mélangé,mal préparé,reponses évasives,bref incompetente pour occuper ce poste, nous ne voulons plus avoir cette personne pour nos dossiers..