Reviews of Coast Capital (Bank)

Erin

Everyone just standing around...waited 20mins and there was no line up

Bonnie Cunningham

No longer open on Saturday.

Supra 1995

Super friendly staff! Free chequing and always willing to help.

Allan RB

Good service

Daniel McCully

Good service. Had an issue, but they rectified it. Fast response too.

BJ Vee

We had a 2;00 appointment today set by a manager at CC regarding a new mortgage. They had absolutely no idea who we were. No info at all. The person we were to see never came to work today. Really bad first impression! This is our life's savings. A mortgage! Not a bottle depot!

Richard Lapointe

Closed on Saturdays. This is the day transactions that require a branch visit take place. Had to drive to Abbotsford. Do not open an account here.

Markpaul Chohan

Very good service, staff is polite and very knowledgeable.

Barbara Kruger

Have been banking here for many years. Service is ways good and they fulfill all my banking needs

Kathy Davies

Teller Pam went above and beyond for me in sorting something out. Thanks Pam...you’re awesome.

Mindful Living

The only reason I continue to bank here is because they're free. Some of the staff is great, but the rest are awful. Rude, unhelpful, and don't give a crap about their customers. Also, trying to get ANY money from them, even with near-perfect credit, is difficult to impossible.

Michael Strutinski

CC has been my favourite financial institution since they used to be surrey metro savings. Great people, great services and the famous no fee savings and chequing accounts.

Colin Vanderhoek

Been trying to set up an rrsp acount and they keep forgetting to send me a confirmation. Its been a month now

Jeremy Bartel

Free chequing accounts and friendly staff. Family friendly. They made it fun for our kids opening their first accounts, and patient with their questions. Sarah has helped us navigate resps for the children, and maximize their governent benefits and interest in savings.

JOt Maan

Easy access and friendly staff , they are always ready to help when needed

Zahir Mahil

Phone line wait is suck , they should do better then this , wait 25 mints then computer ask leave the phone number

SteelioNow

Not really thrilled with the service when I had an issue. Switched back to Scotiabank.

F L

Incompetent staff

B

Between the lack of customer service from our business representative (Jeff Tetlow) at Coast Capital Savings I am extremely disappointed with CCS. I have been attempting to resolve an issue with Global Payments via asking for some assistance from CCS with no luck. This issue dates back to 2017 and we are being overcharged and no one seems to care at all. Between the lack of service and how often your online web services gets hacked or is down for maintenance I would not recommend anyone bank with your organization due to the lack of trust shown. If someone wants to reach out to assistant me I would appreciate a response in the form of a call from a branch manager.

AL BUN

This review is more towards the Coast Capital mortgage department - and the staff at the branch were actually fairly decent and helpful. Now to my mortgage story: I was pre-approved for my mortgage back in FEB for a new condo but unfortunately it was delayed in completion and my pre-approval was expired at the end of April. I went back for a formal application in May as I was notified that my condo will finish at the end of May. I sent in all of the requested documents in the first week of May. For the next 3 weeks Coast Capital kept on asking me for prove of ALL of my money coming in and out, big and small, without realize that THEY HAVE PRE-APPROVED MY MORTGAGE and that i have a deadline of May 31. Finally, on May 25, I was so fed up that I told them that if they won't approve, I'm walking because I cannot afford to wait anymore - you guys pre-approved me, and now you want me to provide all these extra prove of money for all amounts, under this tight deadline, forcing me to panic and look elsewhere. How can you guys be SO insensitive in the timing of things? WHY DIDN"T YOU ASK FOR THESE DURING THE PRE_APPROVAL? Why make me scramble at the end and making my life miserable for your own lack of due diligence during the pre approval? Anyways, I was instantly approved after my rant which seems even more ridiculous. I will not renew with Coast nor do any banking with Coast after this disgusting experience.

Kaloya Derma-Tech Ltd

Great customer service, line up is everywhere no complain Always best experience ????

Susan Flesher

Closed on Monday when 64th is open! Trying to complete probate business! Why is one open and one closed?? My husband wants me to close my 61 year old account that startrd at Richmond Savings, to Surrey Metro to, Coast Capital. This could be it!

Kuldip Singh

Had to wait 30 minutes to talk with their representatives

David Lambert

DING FREE!

Amanda Connolly

The bank is fine I guess. The person monitoring the parking who so rudely told me to leave on the other hand was less satisfactory. When I asked him for his name and who his employer was he refused and said he works for himself. He had no identification other than a orange vest. I was waiting to go in to open an account with my mother in law she just happend to have to get blood work done first so we parked and she went In. The so called parking attendant found it Necessary to come knock on my window and told me to leave or I’d get a parking ticket for 75 dollars. Very unsettling being that he wouldn’t identify himself.

Abi Aujla

Easy money available

Parm Deol

always out in 5 to 10 mins

Joseph Harasymko

Friendly enough. Little bit of a wait to see teller. Can't use ATM unless i want to wait 10 days for it to be off hold.

Harjap Bal

Every time my experience is very bad with this bank I went there three time with same problem but still not solved in future I will switch my banking some where else .i don’t want to give any star to this bank

Chelsea Miller

Worst place ever to have handle your money and investments. Always having an issue with them. And the wait times are way over an hour. Definitely looking for another place to handle my money and investments. And the customer service is horrible

Sonia R

If you have a lot of time on your hands, this is the place for you. Today there were two Representatives helping one representative who was with a customer. Do you really need three to figure out an issue? I was waiting for at least 15 mins and I was the first person in line. The tellers are extremely slow. In addition, the individual sitting at the front when you walk in looked extremely miserable. No smile or greeting.

Ken Kathuria

Great customer service, quick line ups, can even see the manager Harry back there lending a helping hand.

Shantel Binning

Horrible wait times to see a teller

Bradley Parker

Joaness is the best. Will return just because of her great service. Absolutely the best.

Nick Riviera

Terrible, terrible incompetent bank. They closed the branch nearest to me. Now I have to drive at least an hour to do in person banking, which I need to do at times. CC kept open more then 1 branch in areas of Vancouver, but closed all the branches east of Clearbrook. Disgraceful service.

Joker Toker

I have no issues with the staff or branch. Coast capital's app is always malfunctioning they have awful online services which people tend to use more than waiting in line these days

Peter Bohme

Friendly and fast service

Guo Jing

They have an ultra friendly staff that actually makes an effort to learn your name and everyone is very friendly. However, they only have a handful of tellers working each day, so be prepared for long wait times if you need to see a teller. This location is closed on Sundays which makes bank transactions a little more difficult. It was recommended to use the online banking as much as possible until the credit union recently switched over to a new online banking system is actually worse than the previous system.

Lav S

Absolutely rude staff. Took my banking needs elsewhere.

Happy Singh

Visited the branch dealt with sandip modi and would recommend to avoid this rude and disrespectful advisor .

Volkskrieg

Completely and utterly incompetent. All I wanted to do was open a savings account and the woman made the process so frustrating and difficult that I picked up my money and left. She kept repeating things, starting conversations with other employees and didn't know the process. 1.5hrs later I left. Pathetic. My advice is to remove your money from the banks and buy bullion and other forms of wealth outside of their system. The way they're operating here is not sustainable.

jevon lewis

bank is not open weekends to deal with things that cant be delt with online.

Luke Schenderling

Can’t get through to talk to a representative by phone. Been on hold for 2 hours. Waste of my time

Jake I

do not do any banking at this branch , nor any types of mortgages or investments. Very slow and due to this i was not able to purchase a home because of the lack of communications . stay away

Tyler Friesen

Horrible. Only reason for 2 stars is the manager is doing the best with what she has to work with. Treated like a number for the most part. Unfortunately your great new manager can not win me back by herself. Low staffing numbers on busy times and lenders treating long time customers like numbers. I have complained multiple times to several people with no changes. I have moved my mortgage and will be closing all my accounts over the next year.

Autism Mom

You need to clean your ATM regularly. It’s very disgusting, looks like the ATM had too many drinks over the weekend it puked. Please clean the machines to prevent covid from spreading.

Randall McCartie

Don't know what the problem is I was number three in the line so I guess I was number three. Showed my appropriate credentials I gave them my paycheck and they cashed it.

John Doe

One teller on a Saturday, line up out the door, atm isn't accepting deposits and rude employee's bossing people around about social distancing. Terrible business etiquette