Reviews of CIBC Branch with ATM (Bank)

Kristy Vuong

Bad Customer Service! The coloured lady in short hair is so rude! She did not listen to my case. Her response was unappropriate with rude attitude and NOT friendly. After this “good service”, I and family decided to cancel with CIBC. We don’t need that kind of service anymore. Is that the way CIBC treats customer?

Kathy Rodgers

Telephone banking gave me this branch's number to call as I had to deal with a mess CIBC had created…one of many…only to discover no one answers the phone. I am leaving CIBC...

Kayden Rikki

Staff are extremely pleasant to deal with, and quick to offer assistance. A very welcoming, positive experience.

Maryam Honari

Worst customer service I ever had! Very Rude staff...

Gerry

You can't get to the ATM machines when the bank is closed!!!

D W

don't go there!!! TD and BMO much better.

Rebecca

ATMs weren't depositing my cheque so had to get in-person help. Taylor was really friendly and quickly resolved the issue.

Joel Fricke

The new envelope free deposit at ATMs here is total garbage. Doesn't work tried several times and no option to use an envelope if it's not working. Had to go to another location.

Danny Boy

Need a business person at the counter. Waiting an hour for a new card and they still couldn’t figure it out kinda frustrating.

Wayne Lin

Wait 40 minutes in line and the person who help me clearly have no idea what she is doing and ask me to call customer service. Worst branch I ever been in, it every branch is like this. I will change to another bank.

Donn Harrison

Very friendly staff and super helpful. We came from the states to open an account for our son. We were helped quickly and professionally. Great experience.

ILKER DURMAZ

Best customer service by far. They think of every way to give you the best service

Omar Tsai

Helpful staff. Money didn't show up when I deposited into the atm and they got it cleared for me within a week.

Rohit Chhibber

Worst branch I have ever visited so far. First of all, the guy dealing with me can't speak or understand English properly. Secondly, he came up with a rude reply when requested to waive off the fee of CAD7.5 for the bank draft of CAD5000, he said he is the incharge and he doesn't want any approval from anyone. I went to another CIBC branch which was about a km away and I was treated so nicely, the Spanish lady was so kind and respectful. CIBC need to do something with the staff of this branch as so many negative feedbacks can't be a lie.

泳士

(Translated) There are many people, and there are fewer counters. Originally, there is a problem with the design. Coupled with extremely low efficiency, they are long queues every time. Bad review! (Original) 人多，柜台少，本来就是设计有问题。再加上效率极低，每次来都排长队。差评！

Kat K

Not at all happy with the service received. Apathetic and incompetent staff!

Justine Hsieh

I'm literally closing all my CIBC accounts after being a customer for 6 yrs, just because the worst customer services I've received here. Only 2 tellers when I walked in, and still talked to each other and even laughed when they served the customers.

Nathalie Garceau

(Translated) Excellent service from employees. No parking. No other branches. Just an ATM. New window formula poorly explained. I just want to do all my internet transactions to go as little as possible. Very unfortunate to have closed the TRO branch, they could have left the ATM at least. (Original) Excellent service des employés. Pas de stationnement. Pas d autre succursales. Juste un guichet automatique. Nouvelle formule de guichet mal expliqué. J ai juste le goût de faire toute mes transactions par internet pour y aller le moins possible. Très regrettable d avoir fermer la succursale de TRO , ils auraient pu laisser le guichet automatique au moins.

Jinny ジンニ Thivierge

(Translated) Very good service. Very nice and smiling staff. I have been there for about 12 years and have always had great service. :) I recommend without hesitation. (Original) Très bon service. Personnel très gentil et souriant. J'y suis depuis environ 12 ans et j'ai toujours eu un excellent service. :) Je recommande sans hésitation.

Kathy Do

Poor customer service. The teller name Chantel was very rude.

Kris Lin

Rubbish bank in Canada

Chris Foster

The worst bank I have ever been to. Had a fraud problem the Branch manager did not take seriously or even return my calls. The police finally took care of it but no help from Branch manager. Plus does anyone else hate how when they go in no one seems happy to help you. Switching banks ASAP.

Justin LaBreche

Impossible to reach by phone as pressing 3 to book an appointment or 0 to speak with someone at the branch just drops the call after a few rings.

Michael Li

Great service and kind person there！

harry nateqi

I was happy with CIBC Bank until I faced an issue with asking for a mask as I requested, but they refused to give me one. Anyway I had to get back to my car and grab the mask. When I came back to the bank, Neal Baldoz as the “Manager” showed up in front of me and aggressively insisting on talking to me, but as I had another bad experience with him, I just didn’t want to talk to him but he disrespectfully continued to argue with me. However I appreciate those employees who were so friendly and patient but they were not “Manager” I changed my bank because of this poor management.

rakesh saini

Only one Lady is helpful here - Katy Yang. She is on training but she did her best to help me when there was a big line up . Thank you Katy!!

Bruce Halstead

Nice big Bank it's located in the Cambridge Center drive-thru and good customer experience

Grace Tian

Today is a very bad experience that they closed at least more than 1 hour earlier than their web posted time without any website update and their branch phone voice message update . I take Skytrain to go to this branch and wasted lots of time. And the worker inside even tell me it maybe happen in the future and hard to find accurate information too. So poor service and so irresponsible to customers????????????

Anony “donald duck” Moose

Worst place to ask for help. Avoid it clearly they don't want visitors

Thomas Durham

Service is so slow and the representatives don't seem to know what they are doing

claude mayrand

(Translated) no services unless you are a millionaire. (Original) pas de services à moins d'être millionnaire.

JcB “JcBLvL” JcB

(Translated) These people were always nice to meet you, they are coming out of your office to welcome you. The service has always been impeccable, courteous and smiling, they do their best to limit the wait by leaving their offices to help. (Original) People were always nice at this branch, with a smile and when there is too much wait, they are coming out of their office to welcome you. Le service a toujours été impeccable, courtois et souriant, ils font de leur mieux pour limiter l’attente en sortant de leurs bureaux pour venir aider.

shizar zarbafian

Place is renovated lately and looks very nice. Just make sure when you ask something, you ask it accurately, otherwise your credit card might get stuck in the branch for 3 months and nobody bothers to inform you. Putting that aside customer service is satisfactory, could be way better though.

Mark B

Agreed with nope nope nope I followed CIBC advice to personally deposit a cheque for an important payment and complete failure. Still dealing with the payee not receiving funds and CIBC HQ can't resolve this branch's ineptitude

王梦芊

(Translated) None of the service quality at the counter is useful. I went to the counter and asked the bank to certify three times, and every time the photo was clearly explained. The lawyer also posted an example of what kind of service I wanted. The counter said that I did not have to pay for the order. I asked other advisors for help before I got it. Later, I thought that I didn’t need to go back if I ordered at the counter in the morning. I also explained to the advisor that we can go to the counter to go back. The counter said no, no refund, saying that the money had been deducted and there was nothing to do. Because the bank was about to close, I was thinking about calling the customer service the next day and they said that they could refund as long as the money has not been deducted from the bank. The result of checking online banking showed that it was refunded the next morning, which means that when they went to the bank to cancel the order, they were not deducted by the bank at all. I believe that cibc did not check when the counter said it had been deducted. As a result, treat customers like this? ? When I asked, I didn’t even ask for a bank card number. I said that the money had been deducted. This is the time I was most disappointed with cibc. Cibc can’t recruit people, right? What's wrong with this group of irresponsible people as the counter? ? I'm so angry. I'm so angry after taking it. (Original) 柜台的服务质量没一个有用的，去柜台要求银行证明三次了每一次都照片带解释的清清楚楚，律师也发了example要什么样的，柜台说没有要付钱订。找了其他的advisor问帮忙才一下拿到。后来想着早上柜台那边订的也不需要赶紧退了也跟advisor解释了跟我们说可以找柜台退。柜台又说不行不让退说已经扣钱了就没办法了。因为银行也快关门了就想着第二天打电话给customer service人家也说可以退只要那会钱还没从银行扣。结果查网银显示的是第二天早上才退的 就是说去银行找他们要取消订单的时候是根本没有被银行扣钱的。我信任cibc才没有在当下柜台说已经扣除的时候查。结果就这样对待顾客？？问的时候连个银行卡号都没问我就说钱已经扣了 这是我对cibc最失望的一次 cibc是招不到人了是吗？有什么毛病找这群不负责的人做柜台？？我真是气死了 服了简直 真晦气

Owen Edward

nice place to do banking.

Parth Patel

Very very very slow service.... lazy employees... Expect for super long wait time.... Garbage location..

Brandon Vollmer

My experience with in-store service has been good to date. However, today I connected with staff via telephone banking across the country to resolve an issue and I was redirected to other staff after some time by conference call. The total call time was about 45 minutes, 30 minutes of which I was put on hold (and told it would be significantly less time) and then eventually they hung up without resolving my issue. Not very happy with that service. - loyal customer of 14 years

Taljinder singh

One teller for 10 people waiting in line… NO BUSINESS LINES as well…

Behmoth 41

Postponed my appointment twice one day.

Annie Feng

TL;DR: NOPE. Nope nope nope. Don't go here. If you need the ATM, fine. If you need financial advice, go post a question on reddit. If you need CIBC-related questions answered, wait on the CIBC phone lines but DON'T GO HERE and talk to people. We showed up 20 min early to our appointment, we just had questions about our mortgage. We were helped right away. The person who talked to us (I don't know if they're an advisor or something else) knew NOTHING. We had to awkwardly sit there while the financial person we were talking to waited for 30 minutes ON THE PHONE to a mortgage "specialty team" at a call centre. In the duration of those 30 min this person tried to sell us a more expensive chequing account, a credit card, as well as a $15,000 personal line of credit. WTF? We just had questions about paying off the principle quicker. We had to show this advisor the CIBC mortgage webpage on our phone so they can poorly relay our questions to the other person on the phone, and relay their answer back to us. When we specified we want to pay as little interest on our mortgage as possible, this person tried to convince us to LET THEM INVEST OUR MONEY OR HOLD ON TO IT FOR "LIQUID CASH FLOW" . That is horrible financial advice for our portfolio, and I would not hand this person the change I find on the street let alone let them invest our savings. Overall CIBC has decent rates and I like banking with them, but their constant upselling is really grating on my nerves.

Eileen Rufus

worst banking company I’ve ever dealt with!!

Josh W

Typical CIBC - not enough staff, long waits, bad customer service.

Cuauhtli Antonio

1 to 2 block lineups, what do these banks do with all of the money they charge us to keep our money in their bank. Obviously they aren't using it to improve customer service and better services overall.

James Pike

I have had nothing but great experiences with this branch.

Alyssa Saran

Renovations are nice but that doesn't fix the terribly slow service. Huge lines with one to two desk associates. They lost my credit card when I had it delivered and they take forever to process the smallest requests.

Bella

I had problem with my credit card and they did not know what was happening..sometimes the customer service is regular and sometimes is bad.

Rajiv Chattopadhyay

Used the ATM but there must have been a skimmer on it because $400 was stolen on my card the next day and another $300 the week after. Not long after that another $500 was gone. At that point I contacted the bank and they were helpful in getting it all sorted out. They insist there was no skimmer but I'm not so sure.

Rob Hird

Wonderful team of people working at this branch. Seems to have a high turn over of branch manager but each person in the position has been helpful as required. Extremely friendly front desk staff welcome you each time to are in the branch.

Xyla Scott

They started yelling at me over the phone because I wanted to cancel my credit card. Ouch.

Pascal Germain

(Translated) Super fine and courteous. (Original) Super fines et courtoises.

tommy f. sparrow

Is the worst bank ever customer service does not exist. Long lines one teller. The only reason I bank to transfer to my son and my daughter.Peace Out.

Alison Turner

Went in with rolled change for my grandmother that hasn’t been able to get out of her apartment due to covid-19, when i go up to the counter this one women teller is serving me, and she was just very unpleasant and rude. First, she asked me if I was lying to her about all the rolls being correct...I understand you need to clarify that they are correct, but to straight up ask a client if they are lying is super unprofessional. I got attitude and death glare from her the entire time. I felt like I was inconveniencing her, AT HER JOB, with things she is supposed to be doing. Customer service is definitely not the career for her, or it’s just time for her to retire.

Beth Duffus

Clean, safe bank with drive thru option.

Adam

Awful experience trying to pay my loan. I do banking with another bank but I'm grateful CIBC gave me a loan for my car. I had a cheque bounce and needed up come to the branch and pay in person. The teller clearly hates her job because she was so frustrated with me. I'm not a master at banking so I couldn't be very efficient for her. You'd think the person dealing with customers everyday would be nicer but I guess she was just having a bad day. I ended up clearing everything up I hope. It was a very simple procedure but she made it seem like it would be impossible. This is just my experience but I'll stay on top of my loan so I never have to come back here. Hope your day's better Marie but you definitely didn't make mine better.

Naomi Le Lacheur

Most of the ladies at the counter are lovely, personable and professional, however there is no business only line, so the lines are ridiculous sometimes, and management does not pay attention. These poor girls are run thin some days, while other staff who could help with non cash or business transactions, stand around chatting...currently in my 12th min in line, with 4 more people still ahead of me. Make a business line please!

Nate The North Record Label

Edit"I went there a few weeks ago, and my advisor laughed at me for not knowing about banking and I got scammed for $300 she laughed, and then denied laughing at her customer" I would not suggest cibc, or this branch especially. They make you wait in the waiting room, well they're chatting about non work issues, complaining about they're life and making me suffer and wait, will I have to listen to that, and they take 2 hours for something that takes 5-10 minutes. Definitely 0* and if I could find a bank closer and better o would gladly. CIBC is not friendly, or helpful at all especially at this branch.

Michael Airton

My old Dad paid his visa bill twice, the bank/visa charged his account $15.00 to return his money. Now that dad has passed away I will be closing the accounts ASAP!

咖灰小貓

good job! 1 star for opening today.

Jarret Austin

Had a great experience. Staff was polite and respectful. Big location with lots of room, lots of parking, and there was no wait.

Brendan Quinn

CIBC is cutting staff to stay competitive with other banks instead of changing how they screw folks over. staff here is neat, but the company is disgusting.

Linda Thompson

I find this branch to always be busy with too few tellers. I have stopped going to the branch due to such long line ups and long wait times. I now have to drive 20 minutes to get to another CIBC. The major problem with the way the tellers are set up now are that they do EVERYTHING and that takes a long, long time for some customers. Tellers should be there for deposits and withdrawals not to negotiate new accounts or whatever they do that takes one customer 20-30 minutes with a teller. You should at least have one teller who just takes deposits!

Chance Hansen

They changed my account type without notifying me then proceeded to charge me $60 a month in service fees and when i booked an appointment to change my accounts the representative didnt even show up. I waited 30 minutes past my book appointment when I finally had enough and cancelled my accounts. DO NOT USE CIBC BANKS, THEY WILL STEAL FROM YOU AND PUSH YOU AROUND!

Han Tao

Been here several times Always slow and friendly. Reason for negative review... No one ever picks up the phone. I need to make an appointment. Called 10x over 2 days. Cannot make an appointment. I don't want to drive in to make an apoappointm to come in again.

Jacques Marjaq

Long wait. Responses from advisers are slow. Not happy the way they manage my requests. More talks than actions.

Kuznetsov Igor

Very slow service

Martin Comeau

(Translated) My bank that comforts me bad service crates (Original) Ma banque qui me réconforte du mauvais service des caisses

Kul Sapkota

Worst bank in Canada T.d bank and R B C best

the doctor is in

Left a voice mail message. Thinking of moving to another bank for mortgage to see what's out there. Didn't call me back?! Guess I'll move my portfolio to Scotia Bank. Just silliness.

Dan Iliescu

Am having a perfect safe record with CIBC, always paid on time and never delays what it promises. Indeed believe in CIBC and the credit card which have done normal use for years now. Eh awesome!

Tazeeb Ahmad

This bank customer service is to slow always waiting 31m, because only two people serving all..... omg not good.....

Rosa Cheung

I’ve never seen someone works at the bank has that attitude as the lady works at front counter. She doesn’t want to answer any question.

Sanha

I suffered the consequences of the workers at this branch, they did not take accountability and were arrogant about their mistake until it was shoved into their face. They took no actions to fix their mistake and charged me money to try to find a solution. Find a different bank and save yourself time and money.

Alexandra Prieur

This branch has seriously gone downhill! Under the direction of Nelly Teofilo, Manager Financial Advice RRC, Karen Radyk and Titi Dexter took over 6 MONTHS to get me a SECURED line of credit!!!! I am a full-time Masters student, and organizing a black tie charity Gala in Ottawa where 100% of the proceeds will go to the Ottawa Food Bank. When I asked them if they would be willing to make it up to me in the form of sponsoring the event (even a sum of $500.00 would go a long way) they took OVER A MONTH to even give me a 'yes' or 'no' answer. I STILL have not received an answer!!! If you like WAITING and getting NOTHING done/ being LEFT IN THE DARK, this sure is the bak for you!

Hung Tong

Bad service at this location!

Pooja Mehta

I went to this branch only twice and both the time my experience is worse. At first they messed up with appointment time. There reminder says its at 1:30 pm and the advisor called me at 1 pm that why I am not there. And finish the meeting in 30 minutes and during the meeting she is going here and there. All the 3 representatives I meet there are so arrogant and least to no helpful. Teller was good and helpful. The staff should learn some politeness.

Andrea B

July 10th, 2019 - I had my partner deposit a cheque for me as I'm no longer in the country. It was about 10-15 mins from close of business day, she was told an outright "no" from the teller and that I needed to deposit the cheque in person. I still have an active bank account as well as a credit card with CIBC. My partner goes back into the branch within 5 mins, goes to a different teller (next to the previous teller who refused to help) and gave them my account details. Deposit was done, but it was done so with complete attitude. My partner said the lady teller THREW the piece of paper the cheque came with at her. Wow. Absolutely disgusting. These "customer service" workers really need to get their act together!

Russell van der Vliet (BrotherGrimm)

Like any bank they follow the procedure of the Pandemic,from 2m lengths between customers; and have arrows & lines where to stand! But didn't see a sanitizer station?? The bank is a one level building was in & out less than 15mins. went into get RRSP Receipt, but either the teller made the mistake or the person who printed out the receipts; made a mistake! Got receipts for the wrong year

Eager Cousin

Very poor customer service. I had a scheduled meeting with an advisor (or manager, I don’t really remember) there and she looked bored as if I was districting her from something important. Besides, she had really poor knowledge of the product that they offer.

Ki Bum Kim

Worst experience. Even though there is a long line up, branch manger was just walking by and eating potato chips while he walks. Unprofessional. Location is great but wrong management here.

Angel Liu

nice workers, fairly quick service good atms.

Sarah Graham

Never had such a bad experience with a bank branch. Never returns calls or emails, looses important documents, doesn’t follow up, my financial advisor was let go and no one from the bank reached out to let me know or assign me to another one. Can’t wait to transfer my money out of there, this bank is the worst. VERY unprofessional.

Dan Tleu

Most of branches close at 5, and this one works until 6 on Tuesday. So many customers come almost before closing and the line gets too big, with only 1-2 tellers. Could have been better experience here.

Evelyn Lin

Very bad experience. The lady at the front desk asked me to go to the other branch which is very rude and unprofessional. She was very impatient of my questions too. I felt like she was trying to push me out so she can go to the next customer. Didn't know this is how CIBC provides customer service. Try avoid to go to this branch if you can.

Prem Chahwala

Today May 30, 6:15 pm Louis, the advisor is rude. Needs to learn customer service. The lady and and Louis laughed at us after we left. I would never recommend to come at this branch. Louis is the person I encountered in the Branch. I am not from their ethnicity doesn't mean they can rude with me. They were giving me few extra cents as if I am homeless asking for money. I am very offended by those two people in the Branch. I want Branch manager to look into this issue closely

Geoff Breen

Lisa M at the Fairview CIBC treated us like gold! She's the best!

Luo vante

(Translated) Is this CIBC a fool? The Laozi account has locked up 800 calls or either not picking up or letting go to the bank. Today, the bank is telling me that the only way is to call? I called again and changed my mouth to let the bank staff call them. Bank staff are even more arrogant, saying that they are very busy calling themselves next time. I am thinking about your mother being so busy? Are you busy, I am not busy? Is it fun to kick the ball? (Original) 这CIBC是不是他妈个傻逼？老子账户锁了打了八百个电话要么不接要么让去银行，今天一来银行就是跟我说唯一的办法就是打电话？我又电话，又改口说让银行工作人员打电话给他们。银行工作人员更牛逼了，说他们很忙下次自己打电话。我寻思着你妈死了这么忙？你忙我不忙了？踢皮球有意思？

Doug Holst

set up a better way than making people wait outside for an hour to get in to see the teller And now I don't feel good Thanks a lot

Jon Leadley

The General Manager Thinks that trying to intimidate clients with body language and body mannerisms Is a great solution to disputes. Thanks Neal B You’re a real winner. Thanks for helping me make my decision to Take my account elsewhere..... Do not Bank at Cibc or Metrotown Cibc.

Yuhao Lu

Staff have no idea what they are doing.

Icy Slamba

4pm on a Monday. 2 tellers open. 30min later only 1 teller open and 10 people standing in line.

王梓铭

Garbage bank. Why these people can get these job?

Steve Bennett

CIBC is the worst bank in history

James Aster

This is no longer a CIBC atm at the 7-Eleven. It is now a Scotiabank terminal.

PR 4F

Always very professional, courteous and prompt, thank you!

Alex Girdler

Wonderful staff here, barely any wait time if you go the right time. Staff are very friendly to see and very cooperative even if you have a problem. Don’t really know what everyone else is complaining about. The ladies her are an absolute delight and very fast with what they do. Very pleased with this location!

C. Albert Thompson

Nice branch. The ATM is open 24 hours per day. They have 3 ATM's and it is kept very clean. Convenient location across from Metro town.

Trevor David Stinson

DEFINITION of the ugliest bank in Canada... CIBC Wait times over 33 minutes. High foreign exchange rates. Ignorant financial advisors on charges. Twice out of American Currency. Horrible account Interest Rates. Service charges in the ridiculous range. UGLY!

Timothy Cheng

In general, CIBC is a decent bank. This branch however is one of the worst CIBC branches I unfortunately need to frequent. The younger staff are courteous and respectful. The older staff shows distaste, disdain, and disinterest in dealing with students. The customer service with these older staff is so horrid you reminds you of cafeteria staff at first year dorms (Vanier, Totem). Their attitude is bad. I wouldn't be surprised if they rolled their eyes at customers. They don't respect you or your time if you're a student (ie. low net worth). The wait time is incredibly long. Avoid this branch if you can. Try TD for better and respectful customer service.

Mikr Pekkering

Friday afternoon 5 p.m. at least 17 people in line 3 tellers working, but not just one Friday every single Friday sickening CIBC SUCKS and it's every Branch I've ever walked into understaffed 13 people in line to tellers sad

Happy Everyday

Thanks to the staff in UBC blanch Vancouver. I needed a bank draft on July 28 at around 3:00pm. I received excellent service at front teller. He was very friendly but very professional in dealing with my request. JingPing Zhang

Katrina Lupo

Horrible service, went at 3pm and waited for a teller for over 20 minutes. Will be going to a different location from now on.

Jason Zhang

Like others have said, wait!

William Swanson

For the huge profits that CIBC makes I would expect a reasonable amount of customer service, but usually do not receive it. Have gone in during lunch hour and only one teller window available and the business banking window closed as well, so you wait in line. The plan is for you do do your banking via ATM unless you want to borrow money. I prefer to do banking with a person instead of with a machine. The huge profits are partly a result of hiring the minimal amount of staff.

Dtrek d

(Translated) Never park you close the branch at t-r-o where there was more than 50 parking !!! We can't even park in front because the parking lady gives us tickets !!!! Prepare to wait because the clientele to double since the closure of t-r-o wow !!! (Original) Jamais de stationnement vous fermer la sucursale a t-r-o ou il y avait plus de 50 stationnement!!! On peux meme pas stationner en avant car la dame des stationnement nous donnent des contravation!!!! Preparer vous a attendre car la clientele a doubler depuis la fermeture de t-r-o wow!!!

Jayson Gallatin

I chose CIBC when I moved to Canada because it's what most of my friends had, but it been nothing but headaches. The staff was nice enough when I first opened my account, but CIBC has ridiculous policies about holding cheques for a week at a time, or not letting me have access to my own money when I've validated my identity multiple times. My experiences with branch staff have been good, but company policies mean I'm off to find another bank.

Duyoo Gong

This Malaysian lady is a mortgage specialist.

Nasa Rouf

Looking for better service, shorter wait times, friendlier staff? Go to the TD Bank one 99 stop over, on 10th, next to Safeway.

Jakob Schmidt

After a string of bad experiences with CIBC and my experience today with this branch I’m gonna be switching to RBC. Unhelpful, rude and seems to mostly want to push people out the door. The teller actually suggested I was trying to take money illegally from the estate of my own father. Class act.

JT T

Compared to BMO the service is so much better and there is a very nice security guard that is there to open the door for you and to welcome you. Sometimes it is busy but overall i appreciate the service. I gave a 8/10 which is better than bmo 5.5/10.

J. M.

Get ready to wait. How do these fraudsters masquerading as a bank continue to function. Oh right a near monopoly on banking in canada. I mean why hire staff? That would just cut into their bottom line and since they are only interested in making profits for shareholders they couldn't give a damn about the public . Can't wait to leave this bank forever

Sergey Brusentsov

Service provided by workers is not bad, but when you have to stay in line for so long it doesn't matter - only 2 out of 6-7 tellers were on their place. What is convenient - the branch is opened 7 days per week.

Benoît Fréchette

(Translated) Human, friendly staff who offer exemplary service. (Original) Personnel humain, sympathique et qui offrent un service exemplaire.

후민

(Translated) There are a lot of people, and there are also staff. Fei special only opens one or two counters. The other staff are just playing next to each other. The staff at the counter also likes to talk to other people. Although foreigners like this, this is true. After delaying the time for the people in line, the two stars were given because the uncle who opened the door was very dedicated, and would help people open and close the door every time, and greeted him. (Original) 人特别多，工作人员也有，非特么只开一两个柜台，其他工作人员完全就在旁边玩一样，柜台的工作人员还喜欢和其他人扯犊子，虽然老外喜欢这样但是这是实实在在的拖延了后面排队人的时间，给两颗星完全是因为开门的那位大叔非常的尽忠职守，每次都会帮人开门关门，并且问候。

Nasir Wahab

No matter what time you come to this branch there is a big lineup and only 2 sometimes even just 1 teller at the counter,this is a poor leadership show from this branch...

Paul Christensen

Slow service, charges fees on account during 'free' first year, therefore account was overdrafted. Then was charged extra for being overdrafted, plus interest.... multiple times.

Anonymous Others

(Translated) Number 1 (Original) Numero 1

Heike Garton

I am not happy how hard it is to actually speak to a real person. The phone system is ridiculous to get through.

Jonathan Lim

If i could give a zero star i would. Branch manager Cathy is rude and I will be filing a complaint with cibc head branch. Making policies as they go and not clearing drafts that are certified for our clients. Wasting everyone's time.

Irem O

Unprofessional, riddled with poor customer service, not transparent. Choose a different bank.

King Koopa

Rotten tellers I swear if ask anything they tell you go online and look it up.... why are you even here exactly

Jennifer White

Staff are nice but the service is painfully slow. I've tried all different times of day to do my business banking and it doesn't make a difference. First thing in the morning there are fewer customers but there is still a line because only one teller is on. Afternoon is very busy, often 10 people in line and it takes me between 10-30 minutes to be served and usually only 3 out of 6 wickets are manned. I have to go several times a month and it makes for such a frustrating experience.

Talha Mian

Worst bank

Juan Carloz

Slowest bank ever

Special-A Richards

You cant get an answer on their phone over there. It is almost like no one is present or working. Someone picked up and hung up on me twice after you let the phone ring and ring for some help...

Anish Johnson

Amazing service by Mrs Lorna Barton, always going to come back here

Aleks Antic

Called 3 times and left 3 voicemails to make a appointment to speak to any representative in the bank. Tried calling multiple times and nobody ever answered and still haven’t gotten a call back

Yanick Rochon

The location is terribly bad, sometimes no parking spot, and the ATM (only one) is often broken with no service repair until the next day or more. Very inconvenient when you get all the way there for nothing. It doesn't matter if the employees are nice if the service available is limited or unavailable, even after paying premium fees and banking charges.

Happy Buddha Organics “HBOrganics” Canada

Doesn't answer the phones, can get your banking right. This place is a mess.

Rosalynn Chong

If I give could give 0 stars I would give 0 stars. Emailed a mortgage specialist (Lily) at this branch to compare mortgage rates and received snarky replies because she could not match lower rates from other banks. Lost my business forever.

HolyWizy

I really like this branch

SOLIDMOTHERHOOD

Absolutely horrible long waiting service!

Michael Spyker

I was helped by an older women to certify a cheque. They made multiple mistakes throughout the process, and what should have been a quick 5-minute transaction, took multiple days and I ended up foregoing service at this branch. I am not a customer of CIBC, so I understand there are processes that go into certifying negotiables, but I have never been given this much trouble or turmoil when trying to execute such a simple request.

CK T

A lot of the reviews on here are probably accurate for this branch, but I just want to say thanks to Lu Lu for being one of the staff who, from my experiences so far, has shown competence, responsibility, politeness, patience and some understanding of good customer service. So I appreciate Lu Lu for that.

Pankaj Tiwari

The manager (Neal Baldoz) seemed not interested in the clients query, did not even entertain sitting and discussing the issue. The worst customer service I have seen from a bank, makes me wonder why I bothered opening an account at a bank where the customers are treated horribly.

Food is bliss By Rishi Thakrar

Had an amazing experience. The staff was very helpful. Shout out to Ana who was very easy to deal with. She understood the banking requirements we had and suggested some great options. Keep up the great service.

A Chow

1 human teller and there are 7 ppl waiting. Tons of other workers chatting it up while this long line up keeps forming. Ridiculous

Lee Marchuk

Terrible customer service. Never answer my phone calls. I’ve been to other CIBC branches with much better customer service, the Campbell River one isn’t great!

manny araujo

Big line ups.. slow service.. , Don like it here , td bank is the best

Andy Yu

please hire more ppl for front desk ，lining up whenever I’m here is too much waiting

Yi Yang

Few teller, low efficiency , rude service, confusing design, awkward " upgrade"

Alex Brooks

Visiting here is a great opportunity to be ignored, if that's what you like. Unless you want to use the atm or stand in a long line for a transaction, employees will pretend your are jot there.

Hope Tran

Not enough tellers, 4pm on a Friday there are over 10 people on line and only 2 tellers working, the 3rd one is there but too busy with whatever else who knows what, need to have more tellers present

sayed shah

Worst place to bank with and worse customer service. Been dealing with this branch sice 2000. The only thing it's been changed is the location and upgrade.

Mayank Joshi

We got our house Mortgage thru Goldie Sharma. He has been outstanding in getting us the best rates and a hassle free process. Highly recommend him.

Abdalaziz Jiha

(Translated) Really not safe place to do business during the night of the tramps sleeping at the entrance (Original) Endroit vraiment pas sécuritaire pour faire des transaction pendant la soirée des clochards qui dort à l'entrée

MaryJane Wilson

Preston branch the worst service ever they never wait on you. Never go there hate all the people there

Robert Laing

I was in the drive through ATM and the machine ate my card for no reason I tried to take money out and I didn’t give me money or my card back. I then had to park and go in with my two year old to ask For my card back. I simply ask the front desk for someone to get my card back but they said they couldn’t help me and it’s best to just go ahead and order a new one. I needed my card right away as I needed money to go grocery shopping to get food for my son. They told me to take a seat because they needed a manager to open the machine. The manager was to busy to help me and everyone I spoke to told me it’s just best to leave and order a new one and there wasn’t anything they can do for me because the manager was on the phone. I am 9 months pregnant with my two year old son in the bank. I told them over and over again I have no money and I needed my card back and I had no other way of getting food for my son or even myself to eat. They basically turned me away and the manager closed her door. I am disgusted that four people wouldn’t help me a single mother of a two year old and about to give birth during this difficult time. They have put a lot of stress on me and my baby. I wouldn’t never do that to someone who is so helpless. Disgusted that a manger would discuss a business deal then to take a minute to help Me as this was basically now a emergency to get food for my kids. I really hope they feel terrible what they have done.

Peter Huang

Atm took my money and didnt count and nothing dispense. Long line and never enough staff

joey lafrance

(Translated) The staff is nice but it always takes at least 20 minutes before being served by the fact that there is only one open counter! No parking space either! (Original) Le personnel est gentil mais ca prend toujours minimum 20 minute avant d’être servis du au fait qu’il y a un seul comptoire d’ouvert ! Pas de place de stationnement non plus !

Hanna Ross

Although the reviews are super negative, I had a great experience at this CIBC. I was helped by Sherry and she was so friendly and fast.

Subodha Senevirathne

Can’t get a cheque certified because their managers aren’t picking up phones. Pathetic banking system

Just Jess

(Translated) Employee Entete and on defensive, interrompant chaque phrase. In the reverse le directeur de branch was courtois et à l'écoute. (Original) Employée entêté et sur la défensive, interrompant chaque phrase. A l'inverse le directeur de succursale était courtois et à l'écoute.

Nina Poirier

Always a long wait, nobody is happy, I'm looking to change banks.

Mike Black

If you don't mind spending your time standing in line for up to an hour to be served then this is the bank for you, otherwise go somewhere else as they have no respect for customers time. Here it is the week of Christmas and they have 2 tellers working and this morning only 1. How is it every other bank on the strip have all their teller booths maned but CIBC cant? They have closed their Galt and Preston branches and never have more then two tellers working. All you get is excuses when you bring it up to management. The poor tellers who are working are doing a great job and its to bad they have to bare the brunt of complaints but come on CIBC stop with the lip service and get some more tellers. I suggest you visit some of your competitors and maybe you can figure out how to properly staff your branch

M J

I wish I could give zero stars. CIBC stole money from my account and made me go through hell to get it back. Very unethical bank

Amjad Mohmood

The staff clearly don't like working here or dealing with customers. They couldn't act more disinterested if they tried. I'd give them negative 5 stars if I could. Moving my business to another bank.

Mi Jiang

Damee helped. Horrible Extremely slow and inefficient service.

Chuck Fletcher

I don't normally leave reviews but I came in on a busy morning and was greeted by a young gentleman by the name of Christopher while I was standing in line. He took me into his office and introduced himself and said he was a manager there at the location. He was very patient with me as I needed help with my online banking and I am not good with technology. He took care of my simple questions and gave me his card and walked me out. It was a great experience ! Thank you Christopher

Normand Jodoin

(Translated) Only one ticket office for three rivers! And the parking lot is always full by restaurant users! (Original) Seulement un guichet pour trois rivieres ! Et le stationnement toujours plein par les utilisateur de resto !

Cynthia Groenewoud

Disappointed on how they are dealing with the current situation. I was asked to step outside as there was only to be five in the building. This was fine but the gentleman behind did not hear or did not want to comply and stayed in line while I was waiting outside. Again, fare enough, I assume the gentleman did not hear. The teller that asked me to step outside was the one that looked after my transaction. I got to the teller and she was working on something else and ignored me. I get we are all under stress and trying to fine the new normal. But, do not through common curtesy away. Very unpleasant experience.

John Wolfe

Great place to get your banking needs done, with a friendly staff that will help when you need it.

Lynette Harrison

This bank will take your check and then not release money for EIGHT WEEKS! My son had to borrow money to get a cab to the airport to fly home for Christmas when they cashed my check and it cleared the bank months earlier. Now my son is missing out on a lot of activities, school books for class and food because they are once again holding money and not letting him spend it. They’ve had my money for weeks but won’t let him access it for another four to five weeks. Worse, uncaring bank ever. If my son fails classes because they have our money and he can’t continue to buy his school books I will be letting everyone know.

Kathryn Knutson

Good experience. ????

Review RV

There's a Chinese guy who very unfriendly and offensive and does not bother to set up pre-authorized payment for the credit card.

Trista Y

Avoid this branch! In the most recent interaction, I was given false banking information on transfer fees after they put me on hold for 10 minutes to find the information. The person sounded unsure on the phone so I called CIBC Customer Service to double check, and they were able to provide me with accurate information immediately. With all the past interactions, I was given sub par advice with poor customer service. There were two times where the tellers were running late (10 mins +) for a scheduled meeting. Punctuality is the bare minimum of business meetings.

Jerry Alan

Service is way too slow here

Bruce W

Long long wait to get a teller. Most of them were closing the tills 3 hours before it was even going to close.

Park fish

They never answer their phone horrible service they always try to pass blame. My advice: definitely go somewheres else to get a mortgage or basic banking I regret giving them my business

w w

bad service, they tell me to line up even i have the imperial service card, so what is the point of imperial service, half of the staffs just stand around and have nothing to do, opening 4 teller counters when there are 40 people lining up, this is why i closed all my accounts in cibc

ganesh Nayak

The absolute worst branch amongst all the banks on campus. The people who work here are some of the most incompetent people I have encountered; simple tasks like cash deposits will take an hour, anything beyond basic banking needs will require you to spend your entire day.

Beth Grey

I don't know why they mind having a branch here if they are going to refer you to the ATM anyways. Came here to deposit a check and wanted to do it on the counter so the funds can arrive quicker, but they insisted on depositing in the ATM and insisted it would take the same amount of time. Well they are wrong. Last time I deposited in on the counter it took a day for all the funds to be released, and now, it has been a week and the money is still on hold. I told them it was urgent but they were completely indifferent and did it for me on the ATM anyways although they had capacity and staff just standing there not doing anything at the counter. Why did I even bother coming here if I could have done it on any ATM. Worst banking experience ever.

Francis Hébert

(Translated) Very inconvenient location. There is only a handful of dedicated parking lots at the back, all of which are taken naturally and hard to find another nearby parking lot since it is in the heart of downtown and there is only one automatic teller machine. Also the counter was out of order which would not have been a problem if there was more than one counter. (Original) Emplacement très peu pratique. Il n'y a qu'une poignée de stationnement dédiés à l'arrière, qui sont tous pris naturellement et difficile de trouver un autre stationnement proche puisque c'est au coeur du centre-ville et il n'y a qu'un seul guichet automatique. De plus, le guichet était hors service, ce qui n'aurait pas été un problème si il y avait plus d'un guichet.

Seamus McLoughlin

Terrible unhelpful customer service, very long line ups. 2 busy cashiers serving long line and lots of other staff wandering around doing nothing acting like they own the place

John Lawson

I visit this branch only if I'm not in a hurry. The staff are friendly, but there is always a line when I come in and very few tellers working. There other branches (such as downtown) where the lines move a lot faster.

Rick West

Longest lines ever...ALL the time....only ever 2 tellers....usually new(not their fault)...lock doors hour early BECAUSE of slowness...insane...oakridge and other branches hardly EVER like this....20 mins and STILL WAITING!!!!!!

FLYING PIG

Went there to inquire how to close an account. The nice bank teller that assisted me told me she can find a person to help me with my request because she can't do that. She sent me to a room with a bank rep? then this guy asked for my bank card and my ID then while doing my request to his computer his making this audible sound while sucking on his candy (which is very annoying and very unprofessional). The guy told me he can't proceed with my request because he can't figure out the system because it's new and his scheduled client is already there, and told me to call their callcenter to continue with my request. I called the center and I told them what happen, the call center rep is well versed with their system and she told me someone will call me from the kingsway branch and help me with the process. The following day, someone from the kingsway bank called and did told me that for them to be able to assist me I should go there in the afternoon, told him i can't because im working, and he sugested another day , also working. I asked if i can just drop there when i have free time to do the transaction and he told me no, it's better to phone ahead to make sure that someone can assist me. Told him okay, ill check my schedule then ill call. To save time lining up there and be cut off and sent home. . .DONT GO THERE WITH NO APPOINTMENT. specially if you dont have large sum of money to transact with. Maybe if i have large chunk of money in my account there i'll be treated diffrently. (just saying) I like this bank how convenient and easy it is to bank with CIBC online and through phone but If you need to go to a CIBC bank go to burrard and or hastings staff there are professional, accomodating, they smile more and their nicer even the security guards.

gerald macdonald

Rude, very rude. No one seemed to care or seemed happy to help.

Mariana Serly

Very slow wwwwwww service one customer need. a have hour to move in the lines . Also , If the payment is done by the hour, this does not mean that you will help only four customers during the day, in addition to that there are only two employees to help

ryan reed

This company is full of liers and cheaters with no interest in what's best for the paying member or community.

Amanda Elizabeth

Insanely slow service every single time, would be quicker to bus to a different CIBC location

Eddie Cheng

I normally never write reviews, but I highly do not recommend this CIBC Branch. Their customer service is definitely a heavy weakness and is made worse with their long busy lines. I arrived 15 minutes early for my appointment because I do not like wasting people's time. I was asked to be seated since I was "too early," which is completely fine. When it was time for my appointment, I went up to inquire about it and waited in a line until to be asked to be seated again. It turns out when I went up to ask for my appointment again, my representative took in another client because they had the same first name as me. Thus, I had to wait another thirty minutes. It's honestly disrespectful to waste someone's time because that's life that they're never going to get back. I'm completely fine with waiting since I'm patient, but the problem is that they didn't even apologize for the inconvenience. I work in customer service too and honestly, their customer service is close to non-existent. CIBC has definitely lost a consumer to profit off their finances.

Cormac Reilly

Very friendly and professional.

William DaSilva

I've been recently looking for a student loan and spoke to many financial advisors across many banks including TD, RBC and Scotia Bank. Due to the fact I wanted to study abroad, I anticipated it being difficult to secure a student LOC. I became really close to giving up on my dream of pursuing medicine because I couldn't finance it. The financial advisor (Prateek) I spoke to at this branch was the only advisor that spent countless hours helping to process my student LOC application. He saw a problem and was knowledgeable to find a unique solution. If you want an advisor that truly cares about you and your goals, I would strongly consider Prateek at this CIBC branch. Because of him, I am now pursuing my dream of studying medicine.

Syed Zubair

I'm banking with CIBC ever since I have landed in Canada as an immigrant in 2011. But today, just because of a financial expert, I feel that I made a mistake by doing business with CIBC. I booked an appointment with the financial advisor, AMANDA at the Cambridge Centre branch, for Feb 17th at 4 pm.i left early to make sure that I'm on time for my appointment. I reached the branch 5 minutes earlier. There was no receptionist at the front desk. I started looking around and noticed Amanda's name on the first cabin in the row. She wasn't there in her office. A female employee appeared from one of the cabins and I told her that I had an appointment with Amanda. She asked to to wait in the lounch and she went to let Amanda know that I'm there for my appointment. I waited for 10 minutes and there was no sign of Ms. Amanda. Then, the same lady came and told me that Amanda is busy and I would need to wait longer. I understand Amanda was busy with something personal because she wasn't with any other client. I wanted to speak to the branch manager, but he wasn't there at that time. I have decided to bank with some other bank which believe in good customer service. CIBC has lost my business!!!

Just Watch Me Now

I arrived a closing and the staff actually almost cut me in half when closing the door. They value their supper more than their customers.

g

Trust me the reviews here are true, I was extremely shocked how rude the lady at front desk was, the way they talk is rude , the expression was cold and unwelcoming, the staff gets paid when we bank with them. I have decided to quit CIBC all together.

Sahil Keswani

Never pick up calls

Shawn Nagle

Long line ups anytime of day. Short hours. If you need banking tailored to the working class I suggest going to TD. Also when closing my account I asked for a print out of all my transactions and they only gave me 6 month. They cant even do the job right after you wait 45 min in a line up. I made the switch and things are much faster and convenient. Waited 45 minutes in line to be told I need to make an appointment to even ask questions about my buisness account. They make everything so difficult. DONT BANK HERE!!! Update. Sep 1. 3 customers in the bank. 1 teller. 15 min wait. No one even comes to open a till or help the lady with a walker thats been standing here for 10 min.

Celia Weng

This branch is awfully slow in dealing with client’s request. I have asked Questrade to transfer my RRSP fund from CIBC to my RRSP account in Questrade. Questrade submit my request to CIBC, but this branch does not process my request. Now It has been a month since my request was submit to this branch. If you can wait for very long time, don’t go to this branch to do your banking business.

sieun choi

I got super great service ever from the clerk and her supervisor. They tried to do their best for me and it was so appreciate. Thank you so much!!

admin memoir

To my non-chinese folks, don't bother going to this branch, the staff is racist, incompetent and rude. The manager (Neal Baldoz) is such a rude person, he did not even bother listening to my issue and walked off when asked to respond properly. Very bad CIBC! Pathetic customer service.

Ryan Correia

They close earlier than posted hours, and nobody will update.

Carl Kohnstamm

Horrible bank. They messed up a transaction and it took weeks to clear up.

John Doe

Horrible customer service.

Sandra Courcelle

Excellent branch. My husband and I emigrate in Ch'town for a year and all the staff were helpful and nice especially Shelby. even now as I asked for some information one year later I was answered to my e-mail in record time. I wish all banks were like this one and all employees like Shelby.

Gary Wilson

CIBC is the worst bank I have ever used. Can't get an answer from anyone, bureaucratic, run like a bank 40 years ago. Stay away from them and use a bank that is newer and more flexible.

Zahid Atcha

Horrible Horrible Horrible. Old ppl waiting outside in the cold for 40 mins. Asked the bank manager in this location to do something with the line so that ppl come in. He mentioned, "they are standing, so what " and he just walked back to his cozy seat

Natasha Barry

The women there are very helpful, and some of the ladies are extreamly nice. Never had any issues other than the odd line. Common thats life. Get over it.

Megan Rangi

Literally the WORST customer experience I have EVER received from a bank. Teller operators talking about their personal lives and showing each other their lunch in front of customers. This has put me off banking with CIBC FOREVER.

Dan Bauer

Wheelchair access is horrible. Brought this to their attention months ago and nothing has changed. Was in bank the other day. 10 people in line with ONE teller. Other bank employees come by the line asking if we needed anything. Answer: Yes! We need you to stop asking questions and open.up another wicket.

A A

Thanks Caitlyn! She went beyond to solve my issue:)

david beckham

What a total waste of time. July 1 the bank machine at my card spent 30 minutes in a line up on my lunch break to correct it. Couldn't get in had to go back to work. Thanks for the excellent service

Maggie Hamilton

Extremely slow. Tellers give the impression they are doing you a favour when they speak to you. They all seem to be very unhappy. Should be looking for another job if they cannot deal with the public.

Bahman Homayun

Extremely poor quality of service and very impolite and irresponsible

Sharidan Stamp

We have been dealing with CIBC for over 50 years. Today was the worst experience I have ever had with this bank. As per usual there was a line up. A bank employee was managing it. No problem with this until I heard a disturbance outside. A customer was yelling at the bank employee. Her response was to have someone else handle the line while she OPENED UP A NEW TILL, WALKED THE CUSTOMER TO THIS NEW TILL PAST EVERYONE WHO HAD QUIETLY WAITED PATIENTLY IN LINE AND SERVED HER BEFORE EVERYONE ELSE. when I asked my teller about it she suggested that maybe the customer was a senior citizen. When I responded I was 70 and why not me she had no reply. Everyone I have seen has been very patient and understanding about social distancing. People like this customer and this employee ruin it for everyone. If I could I would rate this visit a negative 10

Kevin Johnston

Only one ATM, not enough parking, on a very busy street...The service is good once you get to the counter and the product is as expected...Clearly, the tendency to encourage users to go online is greatly encouraged. Being the only branch left around Three-Rivers, this is concerning.

Alicia Spelay

Been with company for 5 years. It has gotten bad. My fees are so high to use my card in any form. I get my account held depositing any amount of money. The customer service is great. The bank needs to be run more efficiently. Only ever one teller ever who is horribly over worked. At least I got use to the hour long waits

Evan Simp

Representatives have zero knowledge and are lazy especially the Asian male who wasn’t wearing his tag. Better off banking somewhere else.

Mike Chang

Was conducting a regular banking transaction here but Cohen spotted some irregularities with my activity and was able to flag my account for potential fraud. Kudos to this guy for saving me some serious headache further down the road. Give him a raise!!

Hasan Serif

They just very slow! Should work more costumer service representatives !!

Emad Sheashaa

The bank employees have no experience. I visited them to convert from Canadian dollars to US dollars. They gave me a very low rate and unfair rate, at least to be the same as the market rate or exchange companies, also I spoke with the main bank office and they told me to go to your branch and discuss with them to get a good rate, but no one knows, not even a manager. Unfortunately

Kuffner .Inc

20 ppl in line and 2 tellers! In 3rd world countries banks are more efficient than this bank !

Mike Doe

Good luck getting ahold of them.

Ian Nancy Chun

Teller was eager to up sell the service which I declined but kept telling me that she was doing her job.... Learn to listen to the customer before irritate the customer to a point that decided not to bother this branch in future... Rude and bad attitude.

Emily Trendos

I had a meeting over the phone with an agent from this branch. He was supposed to change my status to student and also apply to raise my credit card limit. I was told I would hear from him the next day. After a week of no contact I left a message at the branch and never received a call back. My credit card limit did not change. And today I learned that I wasn't actually switched to a student account.

Vicki McPhail

The staff are nice but the wait times are far too long. Not enough tellers working and no dedicated line for business deposits. I do not look forward to deposit day at this branch.

Michael Rathbone

This is not a branch issue but I feel all customers of CIBC should object to the fact it costs over $63 for a new order of 100 cheques or 60 cents for a 6 inch x 2 inch piece of paper. The cost of producing these is probably a tenth of this price and takes fee for service to an absurd level!

Man Social

(Translated) It’s so hot to get some money and sweat (Original) 吗的 取个钱出一身汗 热死了

B Gray

No envelope deposits is literally the worst possible system in banking. It constantly doesn't recognize cash and cheques. Get a better system CIBC........ round 2! This system is still a steaming pile. Doing business deposits is so frustrating. It won’t recognize perfectly fine bills, then it messes up and says deposit not available! Why can’t I leave 0 stars? Round 3! Unrecognized item. Wonder what it could be? It surely can’t be these 2 absoletely flawless crisp 50$ bills I put in. It must be some old napkins I’m trying to deposit. Ooo, nope, it’s the 50s. Round 4. Should be easy enough to deposit cash right? Stack of crisp 20s here for this devilish no envelop atm. Whats that? Unrecognized item? Dam napkins again I bet. Noooppeee a fresh 20$. Ok calm your nerves, it’ll spit it out. And it did....directly out of the machine, and into the snow covered slush parking lot, blowing across the asphalt As I chase it though the lot. So CIBC if your wondering why the inside of your machine is covered in salt and snow, it’s your own fault. Round 5. Time to deposit about 6 cheques and some cash. Hopefully the ATM is friendly today. No envelope needed, and you don't even have to enter the amount you deposit....well isn't that convenient! Machine sucks in my 6 cheques and money, 1 minute later...ERROR. Machine doesn't know how much I deposited, and wont give it back. I have to manually enter in the amount I deposited. Welllll I don't know exactly what it was CAUSE IT DOESN'T LET YOU ENTER THE AMOUNT IN THE MACHINE. Sooo enter and random number and hope that someone from CIBC contacts me to settle the deposit amount. I feel like I'm on an episodes of Punk'd every time I go to CIBC. But Dax sheppard isn't jumping out infront of me with his piece out, so it must be real life. CIBC either fix these atm's for your clients, or get Aston Kutcher down here.

S.M. N

Taylor was fantastic at getting my tasks done and helping me out with my enquiries. Had an easy and seamless day with them. This branch and bank inspires my confidence as a student of UBC.

Peter Brown

Get ready for the 20-minute wait for your 2-minute request

Bianca Knezic

Always a great service. Keenan T. is the best banker one could ask for. He is always so very helpful and patient with my questions and requests. Have been banking at this branch for 20+ years and never had an issue.

Madison Schnarr

The line is always outrageously long because they are so under staffed

Leandra Curran

They never have enough tellers and the wait times are always way too long. It's very frustrating Everytime I go in I end up standing in line forever.

Stevie Gee

The Branch at Aspen Landing entered the bank draft details incorrect. Money was lost and now No one seems to be able to rectify the situation. Use Western Union to transfer money internationally. The money gets to your destination reliably and fast without any hassle. With CIBC, the process was lengthy with no promises on when the money would arrive. In my case, the money got lost in transit and it remains somewhere in cyberspace. CIBC claims that once it leaves their bank, its out of their hands.

S Chan

Terrible first impression of cibc personel. The receptionist there pushed the handicapped door openning button with her FOOT. She could have used her elbow if she was so afraid of germs. Now an elderly or handicapped person will use their hands on the same dirty button.

Bob Taylor

Experienced fraud with my account and went into the branch to sort it out. I dealt with Sue and Zishan who were amazingly helpful, friendly and patient. Zishan went above and beyond to make sure everything was getting sorted out.

Norman Rideout

Later when it's all cleared up, but in short I had a closing for a house on July 29th 2021 and cibc lost the transfer of money and now I wait until Tuesday because Monday is an holiday.

John Macdonald

I was there today and waited on by a lady named Ana. She was very good at what she does, very patient, very professional and really nice to deal with.

Eric South

Many issues. Just take one example. I have left Canada for many years. I still have money in this bank that they have all the excuses to keep. I feel so ashamed of myself.

Jon Logan

this is actually a great bank. have used them my whole life and they always handle any issues with ease. I've never rated before but that other review is bogus. they're a great bank

King King

Service was very bad ! Hired new teller without training to service customers, just process basic bill payment can make unsuccessful and called me three days later left message to me and ask me to go back bank to process again! Without apologizing for her mistake, and message not left her call back extension and I had spend an hour to their branch to staff and manager, still no one can help or solve with me!!! Why we paid high service fee for these unhelpful employees!!!!

Thokko

As a CIBC customer for over 25 years, this has to be the worst CIBC branch! First, they hand out "fake" money, not once, not twice, but three times already. I would ask for change for my parking and I would get coins from outside of North America, especially Indian rupees! When I say I want to take out cash for parking, it's obvious that I shouldn't have to worry that money isn't Canadian, but at this location, you have to worry! Out of 30 quarters, you might get 1 foreign currency and I'm not talking about American coins! Absolutely unacceptable, it's getting to be so bad that I would avoid going to this location for change, period! Second, the bank tellers act like they hate their jobs. They're rarely cheerful, don't smile, and don't say thank you... have a nice day, etc. I usually like to go to a teller to have my statement updated, and they're like you can do it with the machine yourself in a rude voice. Now, that doesn't happen to other CIBC branches, but just this branch! It seems like most of the staff at this location care about making money more than anything else, and it's not customers first, but last. What a shame!

Nate D

Very busy location. Better than most other CIBC locations. The staff are very competent and Masood the manager is great, always finds a solution and is quick to work.

Manny Najafi

Today may 29,2019 around 3:45 pm went inside CI BC bank to take 60 dollars from my cost capital savings account , I need go pee I asked worker where is the washroom she said no washroom to customers!!! My questions are to all who come little store has to have washroom for customers but no any bank has no washroom for customers why? This big financial institution earns thousands dollars a day but not providing washroom for people bring there money to them I cannot understand that!!! Does city hall massing there plan or bank make to people to suffer ? And anther question why they do not offer chairs to bank teller why? Thanks to all.

Austin Reid

Terrible experience. I simply wanted to get change and Vivian was extremely rude and dismissive. I will not be coming here again or recommending this branch to anyone. I was accused a attempting to launder money trying to get change for my company. I hope management can educate these employees how to be poilt when dealing with the public.

Jack Jiang

Refuses to withdraw my own money from my own account. What’s ur reserve ratio that the entire bank doesn’t even have 5k in cash?

kent reesor

after 36 years i have decided to terminate my relationship with CIBC. They decided they wanted to hold all my deposits and freeze my bank balances and after my request to elevate my concern to a supervisor, they still refused. I have 50,000 in unused credit card limits and that still didnt seem to alter their decision to not allow me access to 100.00 of my 7500 deposit I made. ( One which was a lawyers trust account for 1000) . The billion dollar profit they just announced is too great to put up with such a small client like me. Koodos to the teller that closed all my accounts ( bailey) who was very kind and disappointed that i wasnt treated well

Wendy Wen

awful customer service

HASHEM HASHEMI

Very slow service and rude staff. Specially the business department. If you have a choice, choose another location.

Mark C

very very slow

E Simson

If I could give this branch a negative 5 stars I would. I was waiting in line to see a teller. As a person with a disability i needed to sit down and after a few minutes i came to the next available teller Shivali. She told me she could not answer my question about replacing a debit card demanding I see another teller. I asked if I could see a manager or a supervisor and she said "no". She then told me to go to the other teller and wait for her. I told her I can't because of lack of social distancing. I told her I have a disability and today it's very painful if she could get someone. Again she said no and continued doing her paperwork. At this point I contacted the branch and unfortunately only got a voicemail where I left my message. I then proceeded to call the main head office at which time she was saying to me but I was unable to hear due to recorded message and plexiglass. After leaving a call back number I asked what she was saying at which time she said my card cannot be replaced. What kind of customer service is this? When I asked her she had the audacity to lie to my face saying she was looking for the information. I told her, what kind of customer service is this, lying to the customer when it is clear she ordered me to wait for another teller and was doing her paperwork. I did not even mention her eyeing and smiling to a male customer. He was next in line and the question is, is that why she was so dismissive? Female customers are also important - dating is not the object of her job.

A L

They are simply incompetent! I went in to open an account and first, they opened the WRONG account and when I told them it was wrong they insisted that they heard me say otherwise... That itself took an hour or so, they had to reschedule me to come back ANOTHER day to sign the forms and then this time they said the only way to move funds into the account is to EMPTY my other account from another institution which is just plain ridiculous. I ENDED UP JUST DOING THEIR WORK FOR THEM by looking up the proper form to fill out on the CIBC website and told them the exact form number to pull up and fill out! Their only saving grace they have is that at least their attitude is decent.

Good Morning Pharmacy

very poor svervice. never answering the phone

m As

Great cibc. Busy caz of the location.

T S

I"ve dealt with Tim Graham on a few occasions, and he's a nice humble guy that gives good practical advice and goes the extra mile for me and his other clients.

Hongmei Liu

Great service. I opened an account for my child as her 12-year-old birthday gift in this branch this afternoon. It is her first bank card and seems quite important to her. The adviser’ service is awesome and she is really patient

Frances Lim

Non existent customer service - not enough staff - long wait time.

tenisha williams

Ive never seen more then 2 tellers this is barely a bank never go there in a hurry its ridiculous instead of making it nice they should have made it practical who cares about decor when it takes 45 minutes to fet a new bank card

Thomas Cockhill

The ATM does not work here. Cibc is garbage

josie lee

This is complain about MJ Jin at CIBC metrotown Vancouver .I was some questions about bank account service.we meet on Dec 3/2020.MJ Jin was very rude .she didn't care about customer service.I think she didn't like and serious her job.before I was happy with CIBC.but now I should think about choose another bank .also I said she didn't care.she didn't care customer.anyway this is very bad experience .

Lorie Henry

My Dad and I had the WORST experience ever in a bank. We waited over 1 hour to get some money out. We went in shortly after 1 pm and had to wait to get into the bank, into the line up for the teller and then to get cash. Friday afternoon and the bank had 1 teller on. (the other was out for lunch) When the second teller finally came back (40 min. later) the other teller left. There was never more than 1 teller dispensing cash. We needed more than what the teller was allowed to give out, so then she wanted us to wait again in the line up, to use the ATM machine. WHY would you only have 1 teller on? Why would you not have coverage for lunches? WHY on a Friday afternoon, would you not prepare for a few more people? Every Friday is busy ... no matter what! So frustrated and upset about the whole banking experience.