Reviews of Scotiabank (Bank)

Adam Inkster

Deceit and incompetence keeps getting worse and worse...

Timothy W

Poor customer service. And phone support is even worse. Nobody pick up the phone about my credit card issue. Stay away from Scotia bank!

TJ Houston

Most difficult bank ever do not come here

Mélanie Carbonneau

(Translated) Big zero for customer service. All incompetent! (Original) Gros zéro pour le service client. Tous des incompétents!

Cheryl Schuur

Terrible Hours - No one who works a Monday to Friday job can ever do banking. They place unnecessary holds on paycheques and then refuse to help their customers at all. the fees keep going up while the service is getting worse and worse

L A

This branch is awesome! What makes it so awesome is the very sweet staff. Always ready and happy to help. I know I'm in good hands when I go there for all of my company's needs. Thanks guys!!

Jocelyn Boily

(Translated) very difficult to reach (Original) très difficile a rejoindre

Matt Morrison

After doing both personal and business banking here, I was time and time again disappointed with the lack of customer service and poor response times. Banks have come a long way in the past 20 years, but as far as overall experience goes, Scotiabank feels like it's in the dark ages.

larry welch

Staff is condescending, unprofessional and basically inappropriate in their comments. And this is not a one-time incident, it seems to be the norm at this branch - from the upper management to the tellers. There used to be a real fine lady called Daphne that has retired a year ago...too bad, everyone else is just mediocre at best. Don't waste your time here, seriously, I deal with three other banks and a few branches, THIS IS BY FAR THE WORST!

Hunter Krymusa (master)

Very snowy in prince george rate now

Hamed M

The best Scotiabank branch in my opinion. Very respectful staff with great atmosphere. A client of bank found my walet and they called me to give me the walet. I had cash inside and it was there !!!!

Mrs Crossley

If I could give this location a 0, I would. Went to the bank on my lunch break to deposit US cash. I was approached by a lady who ensured me that the line was moving quite fast, when in fact it had not moved in over 15 minutes. Very poor customer service and slow tellers that could care less if you have somewhere to be.

Missfits

Such an inviting friendly bank, only wish is it was open on saturdays like TD :)

Cody Labelle

Typical Cornwall level of service. Was told I'm not the owner of my own account and refused access to my funds... Don't trust these clowns with your money.

Rabbi Yisroel Bernath

I actually like this scotia bank the best. They are always helpful and nice and have excellent customer service. It's really convenient in cavendish mall. I'm not sure what the other reviewers are talking about.

Stephen Brake

Worst service ever, tellers are unable to do the simplest tasks. If you need anything besides a deposit or a withdrawal go to deer lake

Luc Guyonneau

(Translated) Service of very poor quality, I strongly advise against it! (Original) Service de très mauvaise qualité, je vous la déconseille fortement!

Paul “Seeking Sanity”

Only bank in town that could open an account for me on the same day. Super friendly and handed me a debit card on my way out the door. Looking good!

Elena Yan

Teresa is one of the most helpful, accountable, knowledgeable, and humourous girls I have ever encountered. Book appointments with her if you are thinking about banking with Scotia.

Angelo Chua

Staff are rude.

泳士

(Translated) The 2.5-point evaluations all praised them! , Not to mention the service attitude, even the basic business quality is too poor! I took the BMO promissory note and asked them to remit to Vancouver's account. Seeing that the service hours are 10:00-17:00, and they are closed on weekends, is this bank still going to be mixed in rivers and lakes? .... Changed a branch, all right! what's the situation? Are they not a bank? (Original) 2.5分的评价都抬举他们了！，服务态度就不提了，连基本的业务素质都太差！拿着BMO的本票找他们汇到温哥华的账户居然说不能办，让我回BMO去汇。再看到服务时间是10:00-17:00，周末都休息，这个银行还要在江湖上混吗？....换了一个分行，行了！什么情况？他们不是一家银行吗？

Devious Actions

Horrible bank. Called 5 times told them the person they were transfering me to was not in the office for 2 weeks when shes the customer service rep. They forgot to unlock my bank account after i brought them my id and signed papers couldnt get it unlocked over the phone had to go in and do it all over again.

Patrick Ross

We switched from the branch on St.Peters Road because management was losing their customer service focus. This branch is absolutely fantastic and want to make your experience great.

Julie Saunders

People here are so helpful

Soft

i have had multiple appointments cancelled, the hours are horrible. almost impossible to get ahold of the person you have appointments with, i keep getting sent to the national call center. for a service i pay for, it sure seems like the cons outweigh the pros

Amir Ben-Nasr

Unorganized and unknowledgeable staff. They don't respond when contacted. They made me false promises (I will send you that before next week... Never happened). After 2 months, I didn't have what I wanted. Got it in 2 days in another Scotia branch.

David Mifsud

Great service at the Branch level, but it's like Fort Knox to get a hold of them by phone - you have to go through a call center to actually get transferred to the bank. Sat on hold forever just to have a simple question answered. If you don't always have time to walk into the branch, it might be a frustrating experience to deal with Scotiabank.

Tony Oostendorp

Banks used to provide exception customer service.Now banks like scotiabank are billing us extra for paper copy of our transactions.We with putting our $ in the bank is whats providing jobs.Also, we try to call our bank locally but cannot anymore.It takes us to a central location and they handle the calls.Not impressed Scotiabank.Would like to find another bank but all the banks are the same.

Billy H

(Translated) The phone service is really bad (Original) Le service téléphonique est vraiment mauvais

Steve Gagnon

(Translated) I always have excellent service on every visit. Personally, I love this branch. Everyone is smiling and very welcoming. There is not too much traffic. (Original) J'ai à chaque visite toujours un excellent service. J'adore pour ma part cette succursale. Tout le monde est souriant et très accueillant. Il n'y as pas trop d'achalandage.

Jean-Philippe Alain

(Translated) Very good service (Original) Très bon service

Jay B

This bank really makes you feel welcome. It is like belonging to a family.

Viktoriya Entina

The most horrible bank I've ever been to. If you want anything to be done and done properly, stay away. Better just to change the bank. It took 2 managers and a supervisor to get me a credit card. It's been 6 months and I still don't have it. I had to constantly run after the account manager for her to do her job. She would leave everything undone for over a month and would not communicate with me at all. A month after I signed everything for the credit card, I did not receive any updates from her. After days of chasing her with no answer, I called customer service and discovered that the card wasn't even processed! When I came to the branch, she gracefully ignored me, to which a supervisor said that she'll call me back (ofc she didn't). She later fed me some BS reasons why nothing was processed, asked for more things to send and sign. That took another month of chasing her. Now, when everything is done, and the card was finally sent, I wait 3 weeks to find (again on a customer service call) that she sent the card to the wrong address. The customer service representatives helped me way more than anyone at this branch.

HJK Empire

Great service. Staffs are awesome.

Rex Lo

(Translated) too complicated (Original) 太複雜

Sahi

Nice bank with good advisors but the few members of customer service are very disrespectful. Pointed the customer on door in front of me to not enter as she didn't have mask but the way she signaled her in a wrong attitude and way, was something that bothered me. Didn't answer call for 5 times in the working hours, not lunch time.

Benj Forte

(Translated) They managed to lose $ 900 which I brought to the counter .... Be careful and keep your transaction papers (Original) Ils ont réussi à perdre 900$ que j'ai amené au comptoir.... Faites attention et gardez vos papiers de transaction

Erik Trudeau

Dont be a day late for a payment or use there chubb insurance they offer. Because chubb is not paying payment on time. They locked my credit card with out warning me. They actually told me that everything was fine as long as chubb made payments . Well that was a lie. Called the 1800 no one could do anything for me. I will be canceling all accounts with Scotia for not treating me like a human.

Yogic Path

We opened Scotia Bank account and did wire transfer into our new Scotia Bank account from our own country before our trip to Canada. We received confirmation letter as well as guidance letter! It was pretty comfortable and easy “when you arrived Canada, call this number ..., or visit any Scotia Bank near by you to revive your money ..” . Due to the purpose of opening the account was to safe a mount of money before traveling, we didn’t want to carry cash with us ! And it ended up that it took us more than 10 days or more they asked us to go back to back to solve the problem that they deny to let us withdraw all our money ! They said they would give out small amount monthly ! Not all ! . Then it took 3-5 working days for them to find out our type of account. Now we got solution “ you should go back to a Scotia Bank branch that you opened your account for debit card to ask them on this issue & it will depend on that branch ! “ We wonder how many more money Scotia Bank will solve and give all our money back as your document said ? Who is in Scotia Bank in charge for this matter to help us ? Or we have to be sent around like begging for your help ? There is a conflict between what Scotia Bank guide us to deposit money and How they are willing to give our money back ? Isn’t it ?!

Azul Couture

Great Service. But you might want to update your hours on the local advertising forums. They show them to be 10-5 every day of the week.

Dr. Zeeshan Khan

Bad place for banking. Sorry very upset.

tommy bolduc

(Translated) Great place, friendly personal (Original) Super endroit , personnelles aimable

Chelsea Lavoie

Great and friendly service! Always polite and very helpful. Short waiting times in line!

Cheekiest Breekiest

Deposited a small paycheck, and an even smaller certified check from an insurance company on a friday. Put a 90 dollar hold on them. Refused to release it until the following friday. Will close my account and just cash my checks at a grocery store from now on.

shizar zarbafian

I came to scotia bank and got a credit card beside my other banking needs. By mistake chose the wrong plan, and the branch was crowded (it is the main Burnaby branch) but Peter Huang helped me to change it really fast although he was super busy. He called Visa and stayed on the line for almost 15 minutes, talked with the agent, explained the situation, cancelled tge wrong plan, setup the plan I needed, and gave me an option of promotion which I took it. Thank you Peter! Scotia bank is lucky to have you! Scotia Bank, thank you for the great experience. You made my day!

P Ste

Super slow... came in on Sat was waiting 30 min in line, plus extra 15 min for the service on a simple withdrawal request

JohnnyRocketBC

Great bank. I like the staff. It's open Saturday which is great for me and family. My favorite branch.

A. Brennan

Had a STEP payout take more than it should have (timestamped acceptance and payout received by branch June 30 2021 but only processed on our account a week later) so their SB system kicked it back to us as outstanding interest for the extra days the process took. Calls to branch and bank and it's all resolved now, although 2 months and 2 subsequent statements later - so for that reason it's 4 stars instead of 5. Our Advisor, Barb Osborne, and Scotiabank Management were a great help. If you have any problems, give them a chance (or chances) to resolve it, especially during these trying times. Thanks Barb!

Mary-F De Luca

So I called Scotia bank. After being on hold for 27 minutes I must wonder what you are suppose to do while you wait that long. Now I know why I do most of my banking at TD Canada Trust. They answer the phone.

Mary Norris

Excellent service by the staff at this branch, very friendly and helpful.

Mehdi Karami

Special thanks to Stephen the young and welcoming agent. His service was great . He cares about clients with patience and professional assistance.

RRKADE MUSIC

I thought Royal bank was bad....Scotiabank takes the cake with worst customer service ever...wow

jack wolf

Most usless place ever i highly dought it that they are busy im seriously thinking of going to a new bank

Pardyou

the phone service sucks, they almost never get what i mean, not even in english nor in french! but, the service in the branch is another whole story, 99% of the people that work therre are vey nice and will do everything that i needed to get my problem solved!

Yves S

Much better than Desjardins

Eileen Rufus

So amazing they’re better then CIBC. Scota is the way to go. They value their customers

Jessica MacAllister

They only have 4-5 tellers now. After waiting approximately 15 minutes in line one of the tellers named Rita had the nerve to argue with me and tell me that she's not printing out my statements until there's no one in line then told me to go buy a $40 printer!!! I was completely offended and left crying. Such an awful experience and absolutely terrible customer service!

Sheena Bamsey

This branch is our home branch and we have been thrilled with the advice and assistance that we have received over the last 10 years and particularly the service and level of detail from our new advisor, Khurram Hassan. He has identified the right products and facilitated the transactions to ensure we pay the least interest on lending vehicles and obtain the highest interest on short term deposits. Amazing responsiveness, great ideas, and tenacious follow-up. Keep up the great work and we will be forever clients, even though we no longer live in Burlington. Our experience has not been so much with the tellers, even though they have always been helpful too. Thanks

Sylvie Bergeron

so you sell your house and the lawyer gives you a check for $77,000 which you deposit. Well the bank put a 5 business-day hold on the cheque. I wanted to pay my $25,000 line of credit at that same bank but I can't because my money is on hold. And I owe $3500 to Visa card which I can't - I called up Manager and he says sorry those are the rules. Some rules alright - trying to make more money by putting hold on the lawyer trust cheque. This is terrible recognition of customers. Too bad all accounts will be closed very soon.

Mel

Had this bank for a few years now, went in to cash a cheque today and was given such horrible service. They refused to cash it without holding it for a week, as they stated they are unsure of the company. I asked to be given more information. They seemed annoyed, and frustrated with me ( as this is their job right? To help their clients) embarrassed me in front of the line up. He was rude & embarrassing. I asked if this will happen every week when I come in , he replied with " yes it most likely will" . He seemed to be management, was not supportive to the girl trying to help me.I left with issue unresolved, worse customer service I've ever received. Especially from my own bank! Needless to say, I will be closing this account, and go where you feel appreciated, not just when you open your account. Thanks alot Mike , glad you can help the guy at the ATM, rather than giving your staff the time of day " great customer service, and leadership skills" way to go!

James Johnson

Worst Bank Ever, HONESTLY

ish payz

They never answer voicemails or phone calls. Worst customer service The new management at this branch are the rudest people I’ve met, don’t even listen to your questions like a human just answer with the policy like a robot.

Mr Sabra

Great team, very helpful and kind.

Elizma van der Westhuizen

I really wish I could give them a zero. I went into their branch to have my last name changed and asked them to order new credit cards with them on. I was asked if I wanted them send to my home or my homebranch (not Ladner). Well two weeks later I still havent received my cards so I went into my home branch and was told they were never ordered.

Kevin O'Hare

I started coming to this branch two years ago when I was living in the neighbourhood. Ever since my first visit with Barb, I knew I was in good hands. Having moved cities, I am still planning on coming back to see Mrs. Osborne! Great financial advice, exemplary customer service, and a friendly staff at the branch. Highly recommend!

Waddington Studio

Don't open the account here, they will harass you.

Doug Nekoda

This rating stems from the frustration of having to call the branch directly…

Marge Simpson

I've never used the Teller services here but use the ATM's. You can park & walk about 10 steps & your at the ATM's.

christian duval

(Translated) No choice, it's so over the top as mediocrity. No efficiency, business service has to do with the name. Account manager changes every two weeks, no follow-up, each person knows next to nothing and has no margin or authority. So each five-minute file turns into three weeks. The odious thing is that then, when I claim for a fraud, 90 days count for example. But the service for them the delay we do not care ... (Original) Pas le choix, c'est tellement exagéré comme médiocrité. Aucune efficacité, service affaire n'a d'affaire que le nom. Le directeur de compte change aux deux semaines, pas de suivi, chaque personne connait à peu près rien et n'a aucune marge ou autorité. Donc, chaque dossier de cinq minutes se transforme en trois semaines. L'odieux c'est qu'ensuite, quand moi je réclame pour une fraude là les 90 jours comptent par exemple. Mais le service pour eux le délai on s'en fou...

Chandan Ray

Provided contact number not working neither they have mention working hours for the branch.

Imad Khomri

(Translated) closing times which have changed on Thursdays (was at 6 p.m. and it was at 3 p.m.) (Original) horaires de fermeture qui ont changé les jeudis ( était a 18h et c'est rendu à 15h )

Christian Alejandro Muñoz Robles

They just cancel my appointment when I was in front of the desk. Worst service ever.

Christine Morin

(Translated) Is it possible to empty the ATM more often for drive-thru? 1 in 2 times it is unavailable ???????? Mercii (Original) Est-ce possible vider le guichet automatique plus souvent pour le service à l’auto. 1 fois sur 2 c’est indisponible ???????? Mercii

Bacon Ranch

Not sure how a bank runs out of bank drafts and has no other alternative to give me MY MONEY back, affirmative action in progress folks. Capable people available to fill management positions but would rather have good feels and virtue signal to hire incompetence. My 16 yo is more responsible.

sahil garud

Really slow service

Tonya Marier

Unbelievably terrible customer service. Scotiabank will be losing long term customers and our business accounts will be coming with us.

Keaton Strongman

Called in with questions, the representative was very nice and helpful. Would be 5 stars if not for that horrible Scotiabank automated answering service. Pro tip: just say speak to a representative when it asks you what it can help with. There's no way I'm going to do banking over the phone with an

george odeh

Useless manager and account rep.

Dawny Desroches

Excellent Bank, providing excellent customer service. Highly recommended location •Trusted Review•

Nick Davenock

Interest Rate is 1/4 inflation, fees will eat all of it unless your high net worth and if you are you definitely shouldn't settle for 1%. If you want liquid funds, carry cash. If you want savings, hide it under your mattress. All of these will have roughly the same return as a 1% interest account, but won't have hundreds annually in fees. Customer service is no better than an online branchless bank, so really just carry cash or use a minimal online bank. The value proposition they offer is just nonexistent

Gizmosticks

FA Nicole Martel is wonderful, very nice and informative. Many of the other staff are very nice as well, however, there is one staff member that has been repeatedly rude. It would be unfair to give a very low rating based on one team members attitude but it is very frustrating dealing with someone who always seems annoyed to talk to any guest.

Pierre Luc

(Translated) Line of credit authorized and activated the same day. Well done! (Original) Marge de crédit autorisée et activée la journée même. Bravo!

Nancy Cellulaire

(Translated) Clean, good service. For loans you have to be careful. Some of their employees lack experience. Instead of apologizing for their mistake, he tries to make a superior bid ... It's irritating. You have to stay polite, but some of their staff are young. (Original) Propre, bon service. Pour les prêts il faut faire attention. Certains de leurs employés manquent d'expérience. Au lieu de s excuser de leur erreur, il tente de faire accroire à une offre supérieur... C est irritant. Il faut rester poli, mais certain de leur personnels sont jeunes.

guo xie

It was good sometimes only! I have two times bad experience here

Zhi Li

Friendly (multilingual) staff. But the hours are not quite convenient as it closes at around 5.

Sébastien B.

(Translated) If it's still open on Saturday it's great (Original) Si c'est encore ouvert le samedi c'est génial

Patrick “The Panamerican” Seymour

Terrible hours for this branch. To many service fees to access my own money. Poor investment opportunities. Mortgage staff I spoke with was condescending and had little knowledge on home buying. Been with Scotiabank for several years and can't wait for an easy opportunity to jump ship.

Himauli Patel

Don’t remember the name but an employee gave us a hard time activating a GIC account which was already paid for months ago internationally.

happy singh

First time visit and really bad experience.. Worst Customer service experience realted to banking in my whole life.....no recommendation to visit this branch

Rob

The staff are great, both in-branch and on the phone, but unfortunately they are trapped besides so many nonsensical limitations and lack of communication from above. (The manager at this branch is also awesome, and went out of his way to help me once - contrary to company rules) If the staff were empowered with the tools needed to *actually* address the customer's needs, they would have some hope. Furthermore, the SCENE CARD program is a joke. Good luck getting any help if anything goes wrong. I once had 5000 points (worth 5 free movies) disappear (I have proof & they admitted there was a problem!) and I was sent in circles with each of Scotia, Scene and Cineplex, each blaming the other, until I gave up....but no matter. There's nowhere to use the points anywhere within 100km anyway so it's a pretty useless program. Lastly, therese's no excuse for the limited hours of this branch i today's age -- especially considering the strict policies and the Credit Rating needed just to be able to deposit through the ATM's and get cash immediately. I've was a loyal Scotia customer for over a decade, in two cities, but I almost never felt that my business i worth the company's time. We may not have a million bucks in the bank but my child and I will open accounts (his first) elsewhere (I'm thinkin' RBC: open 6 days/week - better promos - more "empowered" staff - better/easier to track fee structure, as in : no fees for as long as we're active every 90 day, OR have an investment (like the Fat RESP I'll be transferring away from Scotia) ... and therefore you can be rest assured any future additions to out line also will not bank with Scotia, not to mention when word gets our online. Upper Management could benefit from learning about the "lifetime value" of a client and those that the client relates to. I recommend a short but powerful read: "Raving Fans: A Revolutionary Approach to Customer Service" by Kenneth Blanchard. We know you can afford it. Take it out of the $300 in NSF fees I paid last year (...for under $30 of transactions) As I said, I'll miss the front-line staff... but the people upstairs need to do some serious restructuring and prioritization if they'd like to avoid a mass exodus.

Damien Parsons

Not open before 10

Amrik Singh

Place is awesome and workers are so helpful and kind.

Winnie Mah

Worse experience ever and not helpful at all

Marie Claire Van Wagner

The branch manager here was the most helpful person I’ve dealt with at Scotiabank. Helped me sort out a rather complicated situation getting a debit card delivered to me and was very professional and friendly.

Hélèna Bouffard

(Translated) Very bad this bank doesn’t accept government checks which are really disappointing on their side. (Original) Très mauvaise cette banque n’avcepte Pas l’es chèque du gouvernement vraiment décevant de leur côté criss

sebastian piquette

I've been having a problem with an account here for months. Phone tag. People at the general customer service number who are sympathetic, but have to refer the problem to someone else to fix. But those people are not reachable. No one available to talk to if I walk in. No one available to talk to at the branch who might actually have the power to do something. Contact info screwed up. Should I take my business elsewhere? (This rating is one star because it won't let me post zero stars.)

christcalise

(Translated) Drive-in counter still full .. possible to empty it so that we can drop off at the drive-through service. Thank you ???????? (Original) Guichet à l’auto encore pleins.. possible de le vider pour qu’on puisse déposer au service à l’auto. Merci ????????

Tom A

I received one of the best and also some of the most disappointing support from this bank/branch. It really depends on the person. I had a couple of reps I dealt with who were awesome. They got promoted one after another. Later, the bank didn't own up to its commitment (something to do with account fees), so I eventually closed my account. I am still dealing with this branch for another service and my recent experience (my newest rep) is very helpful.

Catherine Morneau

(Translated) If you have time to spare, you've come to the right place. Worse telephone service, after 2 days of transferring myself from one place to another, constantly re-explaining everything I have to go to a branch. (Original) Si vous avez du temps à perdre vous êtes au bon endroit. Pire service téléphonique, après 2 jours à me transférer d'une place à l'autre à tout réexpliquer sans cesse je dois me rendre en succursale.

Lee George

After graduating, I need to change my bank account from student account. From internet, I found out this bank has some offer to open debit card with no monthly fee for the first 12 month. I wanted to know more since it is my first time changing bank, so I booked an appointment on a weekday afternoon at this branch trying to see if I could meet with someone in the bank and learn more. I arrived on time for my appointment, waited for the front desk staff to notify the advisor, but then I was told that the advisor is too busy to see me. Then the front desk offered to open the account for me right at the counter...so I told her that I still prefer to talk to someone and receive some advice in person. Also when I made the appointment, I specifically asked for someone that can speak my language since I might not be very familiar with some finance terms in English. So the front desk staff went to talk to the advisor again. And finally I get to see the advisor named Aaron Ho. I wanted to talk to him about my situation, my plan to find a suitable banking package that might work for me. However, right away, this gentleman named Aaron started to say to tell me there is nothing he can help me. blah blah There is no way I can bank with no monthly fee. blah blah I just need to visit the website if I want to no more blah blah. For the whole time, I didn't get to say anything, no mention to receive some help in my native language. But I could get the feeling that he doesn't want me to be there. So I just wasted 30 minutes at this bank and walked out feeling like a fool. Luckily, this is just my first experience with Scotiabank. I do not blame the bank since I am just a new grad with no money to attract their interest. However, this experience would help me and hopefully some of you to tell which bank to avoid when thinking about personal banking options.

Lee Leroux

Excellent customer service!;

NCS CREATIVES

Poor service. Steal money and are not honest about hidden fees even after asking multiple times to ensure. Management is SUPER rude. Hours are horrible. Customer service waiting hours are abnormal and never call back. Never had such a poor experience in my life. Only lost money and had added stress. There are WAY better banks out there guys.

Selva Eats Beautiful

This bank is garbage. I asked them to give me a paper with a swift code to do a wire transfer worth 60K and they gave me the wrong account number! I had to file a complaint on their careless mistake. Go to another branch!

tulin gmail

Talia, Jeff, Zack and another representative at this branch who helped with the power of attorney were great!

Ian Su

Always a pleasure to bank here. They always serve free coffee or water. Friendly staff.

Shane Ballard

I've always loved the great staff behind the counter....keep up the great work. :-)

Aram's Path

I recently moved back to the area, and am delighted the service I received from this branch and in particular my advisor, Khurram Hasam. He's been incredibly knowledgeable, attentive to my needs, and provides exceptional personal service. He's already saved me a lot of money and helped me access benefits I did not even know existed. I've never received service like this before at a bank. The rest of the bank staff I've dealt with have been a pleasure as well. Adam

Lexicon Suburb

Oh, how I regret this.

Richard Visentin

As always- very professional, top-notch service here in all aspects of banking- 30+ years worth of banking at Scotia

Bilel Kamoun Rebai

(Translated) 25 min of waiting to finally tell me I will send you to my colleague, and let's go for 10 min of waiting, then the latter asks me to send myself to a 3rd person because he cannot help me, and let's go for another 10min of waiting .... finally the lady asks me to take my contact details for an appointment next week ???????? (Original) 25 min d'attente pour finalement me dire je vais vous transmettre à mon collègue, et c'est parti pour 10 min d'attente, puis ce dernier me demande de me transmettre a une 3eme personne car il ne peut pas m'aider, et c'est parti pour encore 10min d'attente.... finalement la dame me demande de prendre mes coordonnées pour un rdv la semaine prochaine ????????

Doug Forsyth

It's a bank, clean, bright friendly staff.

Shane Wenzel

Boy am I glad I switched to Scotia Bank. The service is thorough and the staff are all friendly. Luckily I was referred to this one because the Scotia at Aspen Landing is lacking the same service.

Tony Thompson

Went to bank machine Missing $20 when the money came out. - counted it numerous time. Saw someone at door and told them but I did not get my missing $20 . One of the $20 came out sideways. Caution at this branch machine. Sad!

Kris Standen

It's in a great spot the stuff is very well trained in what they no

Rafi S

Extremely rude customer service agent at the front. I arrived at the branch just before the closing time but the door was already locked. I begged repeatedly to the front customer service agent name Sookie. I had a urgent need to deposit a cheque into a lawyer's trust account to complete a property purchase (must be done today). But she didn't care. Finally after so much begging she let me inside. I said sorry and just had a very urgent banking need and she repeatedly said "it doesn't matter" what the reason is. By far, the most awful experience I have ever faced at a bank. I shared the story with TD and BMO bank reps and they said they would never turn a customer away if they arrived close to closing time. If I have a choice, I am going to avoid going to this branch and Scotiabank in general for that purpose, because they made me feel like a bank robber, like I am not wanted at the branch.

Abraham Bouzaglou

Had a great experience with Nicolas and Yannick Excellent customer service. I Highly recommend this branch.

Sanie Joel Cagoco (DocWiz)

Excellent staff

Cinder Sky

Not enough people answering calls or calling back right away.

Graham Millar

It is good

Christy T

The staff is always nice and reasonable wait time.

Mike

Owner of this plaza in conjunction with ScotiaBank hires aggressive predatory tow truck drivers to tow cars while you are parked in plaza. Will not be banking here EVER again. BEWARE.

Alexandre Latulippe

(Translated) I have called several times and never have had the shadow of an answer. (Original) J'ai appelé plusieurs fois et jamais je n'ai eu l'ombre d'une réponse.

Jean-Francois Hamel

(Translated) The conditions of our loan may be good, but it is especially not thanks to the employees who do more than they can to make our lives rot. (Original) Les conditions de notre prêt sont peut-être bonnes, mais ce n'est surtout pas grâce aux employés qui font plus que leur possible pour nous pourrir la vie.

MJ World

Great Scotia Bank branch, very friendly staff. Also, I want to highlight Stephen Bricault as an excellent financial advisor!

Carol Ann “Carley” Janes

Good Service

Sandy Gammie

Set up an account to pay bills off and extra money to put up a shop. Money was supposed to be there when I needed it. When it came time to pay and access the pre a proved money it did not work. Went to bank they said oh it's not set up on your card. Went home still did not work. Went back to the bank couple days later samething... Oh it's not linked to your card. Still not able to access my money. Phoned to make an appointment. They said no we can fix this over the phone you actually need a visa card for this line of credit acount we will send you out a visafe in the mail right away. 3 weeks later no visa and still cannot access the line of credit we set up. Very frustrating.

Anthony Hudson

Great branch, very helpful

Zachary Garbaty

great service

Dr. Stanley Moyo

My first visit to this Scotiabank in this city today Thursday 7 Nov, 2019. The branch has a warm & welcoming atmosphere. I was served by Beverly who was friendly & efficient. Definitely recommend this branch.

Ken Witt

This branch treats you like an individual not a number. I have had exceptional service here for many years

C K

IF I could give 0 star I would. Worst bank experience ever. Only lost money with them. They were dishonest about hidden fees when I asked MULTIPLE times about it. They look to just grab whatever money they can- not care about the client. All other banks I had always would void fees or give credits - to ensure good customer experience. This bank- NO WAY haha. Also hours are horrible, management is SUPER rude or fake - nice so long they see cash from you. Customer service online/ phone is HORRID waiting hours too. WORST MISTAKE. I don't write reviews ever but hope I can help someone else from making same mistake as me.

malak z.

(Translated) Very bad service, especially a lady of African descent, zero professionalism zero competence, very arrogant and the worst she trains trainees, I can not give zero star and I gave one. I do not understand, sometimes we find people not at all in their place. (Original) Très mauvais service, surtout une madame d’origine africaine, zéro professionnalisme zéro compétence, très arrogante et le pire elle forme des stagiaires, je n'arrive pas a donner zéro étoile et j’ai donné une. Je ne comprends pas, parfois on trouve des personnes pas du tout à leurs place.

Nik Galego

Can't be bothered to even consider a customer who's paid their car loan with no missed payments for over 3 years for a consolidation loan.

Ed Crowell

Just wanted to give a shout out to Brent and the team!! Doing a great job!

Gordon Hesselbarth

Could not exchange foreign money

Jon J.

I wrote a glowing review of the Commercial Broadway branch 2 years ago. This branch? I applied for a credit card, never heard again from the financial advisor. My wife went there today, they would not even change her address on file after she was unable to do so online. We are about to start investing soon, we will be taking our banking and business elsewhere very soon.

Semore Butts

Terrible customer service , they set up the wrong plan for my account . They then charged me 174.28 service fees for said wrong account . Then it has taken over a month to reverse the charge and I still have not recieved it. My wallet and cell phone wer stolen last week and fruadulent activities wer done to my account . I was treated rudely b y staff at the bank when investigating. And my account has been frozen ever since been sent back and forth across this covid coverd town twice iverthis today alone . I wouldnt wish this bank on my worst enemy

Laurenne P

I needed to get to the bank and they have been closed for days due to the holidays. As I was uncertain if they would be open, I called the branch and the answering machine says Courtenay branch is open from 9;30 to 4 pm today; the website says the branch is open. I drive to the branch on the icy roads to find that the doors are closed and it is locked up. HOW HARD IS IT to update your phone answering system and website to properly reflect your hours. If you can’t figure this out, how can a person trust you with their life savings. Get it together Scotia Bank, especially when traveling is dangerous to get to you.

Victor Lethbridge

Never have I had more hassle trying to do anything with a bank than dealing with Scotiabank. There's always something when trying their online banking. Hard to talk to anyone from the branch. I deal with TD, CIBC, ROYAL BANK and several credit card services. It seems the only one that causes me grief is Scotiabank. Come on step up your game????

A B

Awful experience, my husband tried to take out a USD Money Draft from his longtime account with Scotia and was accused of drug trafficking. It was only for $110 to pay an application fee and was to be addressed to a USA State Department, in what world could that be for anything other than a government processing fee? The two people 'helping' him were deranged. They demanded a mailing address (not needed, I have since gone to TD to open an account there and no need for a mailing address to make a USD Draft) and refused to help him. We're either going to Alexandria for future in-person help or just completely shutting the accounts and moving them elsewhere with better customer service. This isn't our first I please dealing at this branch, I'm surprised they haven't been reprimanded and replaced by higher Scotiabank management. They're reflecting very poorly on the establishment as a whole.

Allen Chan

Took way too long during lunch hour. Similar help from front end service as with other big banks

Roger S

Just don't try and phone them .... all you get is computer. I guess they don't have real people working there or are not interested in speaking with non customer inquiries.

Mark Paul Aguilar

I've been banking with this branch for almost three years. Bank tellers and other people I've encountered at the branch are friendly and willing to assist. However, I recently opened a trading account with one of their senior advisors and she was a little condescending. I didn't feel comfortable asking questions as she seems a bit aloof which I feel shouldn't be the case especially if you want people's business. She also lacked attention to detail when she forgot to link my existing account to the trading account that I opened so I had to call to have it set up. It may be a good idea to train her how to deal with people before letting her on her own.

Jessie Borne

(Translated) Good interest rate, but no after sales service! And also no service when calling the general call center. (Original) Bon taux d'intérêt, mais aucun service après vente! Et pas non plus de service lorsqu'on appelle au centre d'appel général.

Guyllaume Chabot

Ok

Lynn F

4pm is too early to close. They need all your information just to make a simple appointment! Closing for a chinese celebration is not very good business

Améliane Tardif

(Translated) Poor service. If you want to waste your time, go to this bank. Ineffective customer service. Unable to reach the branch directly, always sent elsewhere. I am trying to open an account online. Nowhere is it written that I have to go to a branch for proof of identity, it is simply mentioned that my account is open and ready to be used, which is absolutely not the case. 1 hour of waiting on the phone to be told to go face-to-face in a branch. The branch is open from 10 am to 2 pm. Impossible to take an RV for people who work ... In short, go elsewhere. (Original) Mauvais service. Si vous voulez perdre votre temps, allez à cette banque. Service à la clientèle inefficace. Impossible de rejoindre la succursale directement, toujours envoyée ailleurs. J'essaie d'ouvrir un compte en ligne. Nulle part il est écrit que je dois me présenter en succursale pour une preuve d'identité, il est simplement mentionné que mon compte est ouvert et prêt à être utilisé, ce qui n'est absolument pas le cas. 1h d'attente au téléphone pour me faire dire d'aller en présentiel en succursale. La succursale est ouverte de 10h à 14h.. Impossible de prendre un RV pour les gens qui travaillent... Bref, allez ailleurs.

M A

(Translated) 9; 30- 16:00 not normal (Original) 9;30- 16:00 no normal

Alain von Haddoque

AWFUL AWFUL AWFUL. ATM will only give you 20 dollar bills no matter the total amount. YOU DON'T PAY RENT IN 20 DOLLAR BILLS!!!! At my bank they tell you the bill combination upon deposit and you have the option to BACK OUT if the desired bill combination isn't available!! You guys should be truly ashamed of yourselves. What should one do with their whole paycheck in 20 dollar bills??? HUH??? Happened more than once so don't try to claim it's an unusual event.

Henry Huynh

Thank you Kim and Gabriel Yeung. You guys are amazing super stars I was confused when choosing bank for my newcomers family Online contact is slow. But people at this location is amazing I have met many financial advisors and bankers in the U.S and Vietnam. But Yeung is the best financial advisor I have ever met. Thank you for bringing this energy to workplace. Will come back for any other service in the future at this place

Mia Duong

Staff are nice and supportive. I did not have to wait too long

Oleg KRYNYTSKYY

(Translated) Very comfortable, easy to communicate. (Original) Très confortable, facile à communiquer.

Pars Plumbing Montreal

Nice place, quick service

Brendan Schwartz

Super nice staff! They helped me so much today! I just wish that they were open for longer than they are.

Gillian Gillespie

Been a customer for many years, love working with Barb :) She has assisted with so much knowledge in our financial savings plans!

AJ DeSwart

Definitely enjoy working with Ashley and the rest of the team. Also great product deals :)

Gerald Duhart

Excellent place

Kulvir Singh

There was great service by Mollisa. Thank you

Oscar Pinto

Outstanding staff, very friendly and very helpful, This is what Service with a smile means.

Andrei B

Very knowledgeable team of advisors and great customer service.

Fearghus Arnold

Inaccessible hours! Very hard to get into the bank during open hours.

Mathieu Jolicoeur

Staff was very helpful and friendly!

Mme Naud

(Translated) I have products from Caisse Desjardins, CIBC, BMO and Scotiabank and this bank is a real disaster when it comes to the possibility of being served in French. I was called 3 times in the same week to offer me a promotion on a credit card, the 3 TIMES I mentioned that I spoke French and not English, the 3 TIMES I was told that we would put a note to my file for the future .... then they continued to call me in English ???? a real lack of respect, I have never had a problem in all the other institutions mentioned above !! (Original) J’ai des produits de la Caisse Desjardins, CIBC, BMO et la banque Scotia et cette banque est une vrai désastre concernant la possibilité d’être servie en français. Je me suis fait appeler 3 fois dans la même semaine pour me proposer une promotion sur une carte de credit, les 3 FOIS j’ai mentionné que je parlais français et non anglais, les 3 FOIS on m’a dit qu’on allait mettre une note à mon dossier pour le futur.... puis on a continué de m’appeler en anglais ???? un vrai manque de respect, je n’ai jamais eu de problème dans toutes les autres institutions ci-haut mentionnées !!

Aman Preet

Poor service... waste of time.. Instead of helping and understanding client’s concern.. staff will keep on repeating same thing. They will simply deny the service and blame it on policy .. worst experience

Raistlin Van Spronsen

I have been banking with Scotiabank for a number of years. The branch in Dawson Creek is top notch. The Customer Service Reps are amazing, very friendly and professional. I always get loonies for my laundry at least once a month and never have had any issues with this branch. I highly recommend banking with Scotiabank. They offer movie reward points just for using your debit/credit cards.

Annie R. Porcheron

(Translated) I go to the Lebourneuf branch only to look for a credit card order or to exchange currency. My loans and accounts are managed by the Ste-Foy branch which is more professional. Yes Lebourneuf agents are often young and inexperienced, we all started working one day, you just have to know that !! (Original) Je vais à la succursale de Lebourneuf uniquement pour y chercher une commande de carte bancaire ou échanger des devises. Mes prêts et comptes sont gérés par la succursale de Ste-Foy qui est plus professionnelle. Oui les agents de Lebourneuf sont souvent jeunes et inexpérimentés, on a tous commencé à travailler un jour, il faut juste le savoir!!

greenmondaymorning

Service is decent, but not enough workers during peak hours and they often let their ABMs run out of cash on weekends. To no fault of this branch the scotia bank app is also a poor experience. Often not operating for days at a time and sometimes will not allow you to transfer money. As someone who has been with scotia for 10 years I can't recommend them.

Param Kaur

Good staff and great environment ????

Niveditta Mittal

Its good. But takes long time in d que.

Hans Schmiedeberg

We have been dealing with this bank for almost ten years, ever since moving to Burlington and moving our portfolio to the Brant Street branch. For the first two years, we got used to an overall helpful staff and felt at ease dealing with them. Now, it seems that there's a revolving door with continuous change in personnel. As well, I've been put off by some tellers who are either bored or, in a few cases, almost hostile. There's no use complaining to the tellers, since they've been told by management to adhere to the financial institution's policies. The ATM is constantly changing, making it confusing for seniors. Upper management maintains a low profile, leaving it to the tellers to handle complaints. I'm glad that I've kept my Credit Union account. At least I get friendly and efficient service there.

Moe SB

Great staff.

African Cichlids

Worst bank on the planet

Julian Smith

Staff is extremely friendly and well at their job and if they don't know something they find it out quickly every clerk and manager is amazing and rhe door lady/girl is always there at the door to help you or get you help I have no complaints about the Scotiabank on Parkdale and Stuart

Dev W

Stay away from this branch. The are all helpful until you open an account, once done they avoid doing service to you (and I usually try to avoid contact and solve by myself through internet banking), they ask to contact the call center and some of services is only made in the branch!! Countless time I went during my work time to solve issues and they simply put a forced smile and redirected me to call center, when is time to sell, they freakily call you non-stop for the iTrade or whatever other products they wanna sell, even being clear that I didn't want to receive any more calls for products offer!! Misleading attitude, selfish staffs (seems to care only the "big fish" customers), and closing an account is almost a nightmare!!!

TheDailyWick

Awful - please take your business elsewhere!

Alex Hutchinson

BEWARE OF PREDATORY TOW TRUCKS! There is no parking in this huge parking lot for customers.

Tammy Murray

Fast, curteous staff. They make you feel welcome

Samuel Brideau

(Translated) They do not know what they are doing. 3 months to have a line of credit is pretty big, but I had good service with other branches in NB that why I remained a customer. Please avoid Jolianne Baillairgé if you want good service because it is not with her that you will have it. (Original) Ils ne savent pas ce qu'ils font. 3 mois pour avoir une marge de crédit c'est pas mal démesuré mais j'ai eu du bon service avec d'autres succursales au NB ce pourquoi je suis resté client. SVP évitez Jolianne Baillairgé si vous voulez du bon service parce que ce n'est pas avec elle que vous l'aurez.

Francois Brosseau

(Translated) Very bad service, request for meeting with a counselor, I was sitting right in the middle of the central aisle with an attendant to discuss finances ... directly in front of customers .... completely absurd, we do not sum up all millionaires, but on the other hand, when you have loyal customers for 10 years and more, be treated this way ... Innacceptable .. (Original) Très mauvais service, demande de rencontre avec un conseiller, j'ai été assis en plein milieu de l'allée centrale avec un préposé pour discuter de de finances...directement devant les clients....complètement absurde, nous ne somme pas tous millionaires, mais par contre, quand tu as des clients fidèles depuis 10ans et plus, être traité de cette façon... Innacceptable..

Ramandeep Litt

????????

George W

I’ve never had any issues with Scotiabank.

Arthur Cheng

Clean and light floor. Environment is pretty comfortable with large space. Waiting area with chair and table provided. Waiting time is normal and acceptable, sometimes is long. Serve speed is ok. Employees are basically nice and friendly. Free parking lot available with limited space. Short driving distance to Metrotown shopping mall.

Luc Saint-Onge

(Translated) Could someone tell me how to reach the branch by phone? With a phone number the customer expects someone to answer at the branch, otherwise, it's pointless !!!! I don't want non-branch customer service! i want to talk with someone !!!! from the branch! (Original) est-ce que quelqu'un pourrait me dire comment rejoindre la succursale par téléphone ? Avec un numéro de téléphone le client s'attend à ce que quelqu'un réponde à la succursale, sinon, ça sert à rien !!!! je ne veux pas d'un service à la clientèle qui n'est pas de la succursale ! je veux parler avec quelqu'un !!!! de la succursale !

Myriam Larouche

(Translated) They do everything to make you sign your mortgage with a good rate, but no after sales service. (Original) Ils font tout pour vous faire signer votre hypothèque avec un bon taux, mais aucun service après vente.

Lise Gallant

I have been a client of this Greene. Ave. branch for over 11 years no and have always had the most courteous of interactions with everyone who works there. Very happy with the service.

Declan Tran

A branch of all sloths working individuals. Super terrible line up, terrible hours. I never intend to keep my branch service here.

Erika Konagata

Went in to see an advise about a RRSP. They tell me that they are all not available even though I can see 5 of them alone in their office. And I'd have to wait 4 days to see one. Then ask about ordering checks and they are 1$ each. Lol really. I also had insurance on my cc for job loss and it's funny how everything there is automated and online exempt for the part where you actually want to file a claim where they pay you money. Thus process is all done on paper and you have to mail it in. Terrible customer service. Just interested in ripping of its customers like other big banks. Maybe they should raise there fees again so they can increase their quater ly profits above 500 million

Malcolm Wynden

Staff refused to fill in the form required by the province for the Property Tax Deferment Program, for reasons they had trouble articulating. I called the Scotiabank Mortgage Centre to confirm that the branch "should" supply this info - they suggested I file a complaint with Scotiabank if the branch continued to refuse to do this, as they are obliged to do this. Weird - been banking with them for over 20 years. Incompetent is politest way to describe them.

Nona Novis

Financial Advisor Khurram Hassan in Scotiabank Brant Branch is very professional. He is so nice and I can’t thank him enough for the services and helping my needs. Thank you Khurram Hassan !!

John Skinner

Was helpful in getting the new card and had no problems. The staff was knowledgeable and friendly. Thanks guys!

Admin

(Translated) If you are looking for problems you will be satisfied !! Ideally, presenting yourself with a lawyer will certainly save you time! Discouraging, I file a complaint !! (Original) Si vous cherchez des problèmes vous serez comblés!! L’idéal est de vous présenter avec un avocat vous sauverez assurément du temps ! Décourageant, je dépose une plainte !!

Jashanbir Singh

Uneducated tellers, unprofessionalism discrimination I went too the bank last week when an Employee who always on a gate duty to bring people in and clean and sanatize the after customer during this Global Pandemic covid19. i was stepping into the ATM machine lobby before entering the brach unit just not even for a half a mintue and she asked me to go outside while my other step was alreay out. Today while i was waiting inside the bank for a teller to call me up,, she allowed her white lady friend to be in the same lobby while other people were using atm machine too and i was on the waiting stop and they were having there chitchat. Whats the point of make people wait outside, if they are not caustious themselves.

Ralf G.

Great service, nice representatives. Many thanks!

A Gh

Poor policy!

Bernie Cormier

I have been a long time customer of Scotia. I have been with this particular Branch for 18yrs. Our longtime financial officer Calla Pruegger has always looked after my wife and I very well. After Calla retired we were under some pressure from friends to move our business to the same bank as them including a new mortgage we were ready for with the purchase of a new home. We initially met with a young Lady(financial officer) by the name of Allison M. Well let me tell you that after our initial visit with Allison, we had definitely decided to stay with Scotia. We did in fact arrange our new mortgage with her/ you. She was very polite and very helpful. I really appreciate the honesty and care she provided us. Allison always makes it a point to greet us when we are in the branch. Very nice feeling! I would not ever hesitate to tell any one of my friends about her service and care for her customers. Cheers! Bernie Cormier

james Li

left msg, but they never responded

Harpreet Brar

Always get great service

liberson inthiran

Slow teller is busy dining back work while customer is waiting in front...

Jamie Brake

Terrible service, if there was an option for zero stars would have chosen that.

Shane Michael

Nicole Henri, mortgage advisor, did not adequately disclose the requirements needed to apply for a mortgage, she misrepresented the personal information required for application, she misrepresented the finance status and what to expect from the bank, she completed three credit checks when two were completely unnecessary thereby lowering credit score, and she attempted to corner us in where we Scotia would be the only option by leading us on, not getting paperwork done until subject removal date, and not returning communications until 4pm on subject removal date. Thankfully, we were working with two others at the same time. I would not recommend her services, and I would recommend that her misrepresentations and business practices be investigated by the bank.

Navneet Sodhi

Update: Since my latest appointment with Mohammed, my experience was great. Very professional and polite. Thankyou Don’t have much bad experience but it was enough to drop it to 3 stars. Initially everything was pretty good. Then i had an appointment with the staff who never replied back to the emails (which she asked to send) and neither bothered to follow up.however recent experience was wonderful. Hope to continue doing business with them

Vince Hughes

Always pleasant and very helpful.

James Mallaley

Worst hours

CSM Marketing Tools

This is by far the best bank I've ever visited. I went today and received the most welcoming, professional, friendly and helpful staff and service EVER experienced in life. Jeff Frankel greeted us (my baby) with so much care and patience. I was walked through options and thorough details were given at every step. Very impressed by the warmth felt at this branch,especially during Covid. I highly (x10000) recommend this branch to anyone who is looking to open or combine their banking and mortgages. The team there is phenomenal! Thank you again...I am a proud Scotiabank client.

Brenda Heighton

Good

Paul Arseneau

(Translated) One of the first customers at this branch. I consider the service that I have had from the start exceptional and I am not a rich man. Paul A. (Original) Un des premier client à cette succursale. Je considère le service que j'ai depuis le debut exceptionnel et je ne suis pas un riche. Paul A.

Justis Thomsen

Worst customer service of my life. Unwilling to help. Completely rude and disrespectful.

Andre Racine

Not directed specifically to Cornwall branch. Fix your phone service, I can’t even call a branch directly without having to wait on a national call center line sometimes over 30 minutes, I also tried to call Scotia rewards in another instance and could never get through because everything is routed through 1 number. Worst phone service ever!! At least set up a wait time system on the rewards line and a call back so people don’t need to wait on the phone for hours to talk to someone.

Matt rosbottom

I don't know who or what is real or fake anymore or believe anybody

sam harris

Open 5 hours a day and closed on Saturday. Horrible convenience.

Mahjean Castone

Went to scotia bank this morning with my husband and the spanish teller looks grouchy while she’s talking to my husband,,, she’s not a friendly person to costumer,,, i think my husband experience harassment to this bank because that lady is so rude to talk,,, so what will do this morning is leave and go to the other bank to deposit our cheques because we’re not satisfied anymore at scotia bank. I recommend royal bank and bmo they are friendly there is no problem to deposit our cheques.

Bruno Pinheiro

Not friendly

Geoff Ahman

Best bank branch I’ve ever dealt with.

Maya Sai

Staff have been knowledgable, helpful, and friendly. Good experiences so far!

Paul M

Would not recommend this bank especially if you’re a woman try to open a business account today, Business advisor was very prejudiced and disrespectful to me and my husband I don’t know if it is bank policy but he told me to go to the Royal Bank

Kirby Williams

Scotia Bank on Brant St. has been my home branch for many years and I have always enjoyed great personal service from my Financial Advisors. Khurram Hassan has been extremely helpful and takes the time to review everything thoroughly and make recommendations to reduce costs and improve overall investment strategy.

bobbi carpenter

Very good service best bank ever

Rick Joe

Terrible customer service. Called and went into bank for simple service over a month ago. Still trying to get a service changed. So frustrating ???? looks like I'm going to new bank or union

Wendy Barnhardt

Scotia bank has been a great resource for my business. They are always available to help, with advise and support. Use of the call center may be a challenge, but if you know your financial advisor's extension it is quite easy to buy pass. And if the question truly is simple the call centre is very happy to assist you with your needs.

Jenny Veloso

Rude service from the tellers.

Francis Roy

(Translated) I want to become a Scotiabank customer. This branch is the closest to my home. I arrive at 7 p.m. The branch closes at 8 p.m. There are no customers on site. I head for the counter. I am told that an appointment is required to open an account. A director comes to see me and asks me what I am doing here. I express my desire to become a customer of the bank. She tells me to leave and come back when I have made an appointment. Very cold as welcome. Nothing to make me want to be a customer there. The next day, I went to the Beauport branch, without an appointment. I was welcomed and in less than 30 minutes my account was open. Finally, go a few more kilometers and go to the Beauport branch. (Original) Je veux devenir client de la Banque Scotia. Cette succursale est la plus près de chez moi. J'arrive à 19h. La succursale ferme à 20h. Il n'y a aucun client sur place. Je me dirige vers le comptoir. On me répond qu'il faut un rendez-vous pour ouvrir un compte. Une directrice vient me voir et me demande ce que je viens faire ici. Je lui exprime mon désir de devenir client de la banque. Elle me dit de quitter et de revenir lorsque j'aurai pris rendez-vous. Très froid comme accueil. Rien pour me donner le goût d'être client là. Le lendemain, je me suis rendu à la succursale de Beauport, sans rendez-vous. On m'a bien accueilli et en moins de 30 minutes mon compte était ouvert. En conclusion, faites quelques kilomètres de plus et allez à la succursale de Beauport.

AUBEY LAUFER

Excellent service

Hirdepreet Kaur

Great experience and very friendly staff!!!

Jessi Ispanya

Good service

Donald Deschenes

Ok

Blair Woodward

DO NOT USE THIS BANK BRANCH. WORST CUSTOMER SERVICE!! LOOKING FOR A FINANCIAL ADVISE SEAR VERY CLEAR OF BRAD.. AS HE NEVER EVER ANSWERS CALLS OR CALLS BACK WHEN MORE THEN 10 MESSAGES HAVE BEEN LEFT FOR HIM. Worst branch. MANAGEMENT IS NO HELP EITHER, WHEN COMES TO RETURNING PHONE CALLS.

will tou

(Translated) The worst institution, full stop. Incompetence borders on the ridiculous every time I have to deal with. I deeply regret my choice. (Original) La pire institution point finale. L'incompétence frôle le ridicule a tout les fois que je doit faire affaire avec. je regrette mon choix profondément.

andrew toeman

Both my Scotia Bank cards are declined in Florida it is Impossible to reach my Côte St Luc branch. Being put on hold for more than 20 minutes is disgraceful!! I’m switching to another Bank Card and when I return will close out my Accounts Dr Andrew Toeman

Sudeep Sandhu

Awesome customer service as this Scotia bank Branch. Yeins Angel and Bailee are rock stars in customer service.Thanks Yeins and Bailee for the kind,considerate customer service!

Trevor C

Not even one star. After 25 years of being a Scotia customer I have been given no choice but to close all accounts and services with them. I do not like to support unprofessional business practices. I would not recommend Scotiabank to anyone.

Ross Green

The Assistant bank manager is very rude and not helpful and disrespectful and should not be at all in a public workplace She will be reported to scotia bank main office.

darren bennett

The most how can't I help you attitude. Gotta go back to a credit union!

H K

Very poor customer service

Edith Wenzel

I bank at 4 different banks for different businesses but use this Scotia Branch for my personal transactions. The staff are the best. They accommodate, are friendly and helpful and I never have had a bad experience. I am amazed that anyone actually complains. I treat them courteously and they in turn are courteous & helpful. I had other members of my family move their accounts to this branch including grandchildren. The branch manager is very helpful.

Christine Atherton

I do not like this bank but I have no choice but to go this one.The manager is a rude lady who makes you feel like you are below her.I am not from Westmount I have to go to this branch.She embrassed me in front of everyone a couple of weeks ago asking why i was there and hadnt I just been served?I had a question for the teller this lady was rude.Another time i had money kept from me because you can only apparently take so much money out if you deposit it in an ATM if I had had a credit card no problem.I felt like i wan't good enough.

James Shieldd

I went in looking for some.advice an to set up a meeting about mortgage and investments.never heard back from them. I bank with scotia.wondering why now

Alexandre Viger

(Translated) Very bad service It is for an account opening "Ah I don't have time! " (Original) Tres mauvais service C est pour une ouverture de compte « Ah j ai pas le temps! »

Pio Rivas

(Translated) Parking. Obvi (Original) Parking. Obvi.

Lane Jackson

Open 6.5 hours a day (less than any other bank) and good luck finding anyone here who will answer a phone even within that time.

Heather Young

Tried to do my banking and both Kiosks were smashed in. Also tried to report it but I'm not waiting an hour on hold to speak to a representative. I posted the pic here. Please be careful as there is glass everywhere

Beckey Unrau

Lined up out the door and only 2 tellers working while a 3rd just sits at her desk watching the line grow longer and longer.

Jack Johnson

Bad service , you have to harass people to do their jobs.

Angel Vasquez

Don’t even go there, waste of time, manager super loud and aggressive talking, incompetent and her staff as well. Lady with short red hair apparently a manager. WASTE OR TIME. 30 mins for rudeness and not solutions to my problems, had to leave. DO NOT LOSE YOUR TIME THERE

John Marcus

Its a great bank, just the timing doesn’t make sense. Closes very early. Almost all the staff is friendly except few.

Angela Ray

Super friendly staff, not just the tellers, but every employee I came across. Helpful and very willing to answer all of my questions. Glad this bank is here for the residents of Ladner! Keep up the good work!

Cristian Toma

Very poor security, was a victim of identity theft a few months ago and, while CIBC detected the break-in attempt immediately and notified me, the thieves had absolutely no difficulty breaking into my account at Scotiabank. The only bank that I know without 2-step verification.

J BRADLEY

Having a terrible experience with Scotiabank right now. They were to issue a new debit card with same number on it ( for my convenience ) that was supposed to arrive to my address by mail in 5 days. I assumed they meant business days but it is now over that and I still haven't recieved it. A person doesn't only use their debit card on business days. I have tried calling and no person has responded yet after waiting up to 35 min on hold. I can't even access my account as I need to " refresh " using my card!!! This is exasperating. I am so disappointed in the service. Getting parking anywhere near my bank during banking hours, as it is in center of town, is impossible. So frustrated. They say TD is good, may have to go there and start new.

Midou Krouma

(Translated) It's time for us (my wife and I) to CHANGE banks altogether, and all this is because of the unprofessionalism of an advisor, because, I call him, I leave him voice messages I send him emails to ask him what to do next (about a request already presented) but we never had any feedback where I think about it, (I think that the place of certain advisers of this branch are not supposed to be at customer service. On top of that they make mistakes, If you want to WASTE YOUR TIME, go to Banque Scotia Lebourgneuf, Sorry for the manager of this branch, I hope they take our comments into consideration given the number of negative comments written by other customers on the GOOGLE-REVIEWS page. (Original) C'est le moment pour nous ( ma femme et moi) de CHANGÉ de banque carrément, et tout cela est à cause du non professionnalisme d''un conseillé, car, je l'appel, je lui laisse des messages vocaux je lui envoie des courriels pour lui demandé la suite des chose (à propos d'une demande déjà présentée) mais on as jamais eu de retour où de je repense, (je pense que la place de certains conseillés de cette succursale ne sont pas sensés à être au service à la clientèles. En plus de ça il font des erreurs, Si vous voulez PERDRE VOTRE TEMPS, allez chez Banque Scotia Lebourgneuf, Désolée pour le directeur de cette succursale, j'espère qu'il prennent nos commentaires en considération vue le nombre de commentaires négatifs écrits par d'autre clients sur la page GOOGLE -AVIS

Normand Aubin

Useless. Don't bother calling. The only way to resolve anything with them is to deal person to person at a branch. EVERY SINGLE TIME I TRIED TO RESOLVE SOMETHING BY PHONE OR GOD FORBID, BY TEXT, IT ALWAYS ENDED WITH FRUSTRATION AND DEAD END RESULTS.

Frank Tran

Worst bank ever. Deny everything. The first phrase that the Manager approaches you is "No" before she did anything else. This is my last time banking here.

Trista M

Impossible to get someone on the phone at the branch level. It always forwards you to their national call centre. I had an online banking issue that couldn't be solved by calling the Scotia Customer Service line so they said to call the branch. How am I supposed to do that? No wonder people are frustrated!

Mitch Zuvela

Brent and Travis are always extra helpful. Wish they had US funds in bank machines.

Malcolm MacDonald

Charging high fees for doing nothing.

Tanner Kinaschuk

Scotiabank sure makes you appreciate fusion credit union. waiting on hold routinely for large amounts of time to do business with them. Not a good experience.

Moe

Very very bad service they offer. They told me 3 preotorized payement by checking account after I ll get 300$ cash back in fact they kicked me well. Because of their bad system I lost my job

SONIC WILLY EPIC GAMER123 BIG WIN

So this place is great I get to keep money in this bank. Every since my mommy took me here to put my tooth fairy money I love this bank I’m mommy told me to write a great review to since we both love this bank????????????????????????????????????????????????????????????????????????????????????????????

Nathalie Julien

(Translated) Rotten service, employees do not understand our language! (Original) Service pourri, les employés ne comprennent pas notre langue!

Marc-André Baril

(Translated) Very difficult to communicate with someone from the branch. Does not offer good service to its customers. (Original) Très difficile de communiquer avec une personne de la succursale. N'offre pas un bon service auprès de ses clients.

Celine Martelle

Horrible customer service.

matthew billings

Poor service when you can't get money out your personal accounts or if you save for retirement and they put your different account that you can't withdraw with asking a investment account from the bank

Kavya Hegde

Extremely disappointing service at this branch. Asked me to call customer care back to receive the waiver, when the customer care asked me to visit the branch. Were not able to provide me correct information in the beginning and charged me service charges that were not reasonable and not notified. Did not merge my credit cards and wanted me to have 2 different credit cards. Basically did nothing to make my life easy. Def switching bank, never coming back.

Gage Ladouceur

Worst bank there is arrived five minutes before closing to be told that I would not be getting in to get a new bank card that I should take a day off work to come and see them because they can only be open 3 hours a day no weekend hrs less then 0% respect for essential workers

Alan C

I don't deal with this Bank on a regular basis but I needed some help on a special type of mortgage and they were very very helpful with me. Thank you to the staff at Scotiabank.

Jason

Not responsible bank with no ethics. Also, their telelphone customer care department agents are mostly from Mexico.

Marie-A V

(Translated) Excellent service. (Original) Excellent service.

Flying Undertaker

Customer service is cool, Reason for a low rating is in the last 4 years i might have had 1 time where i was able to call. Scotiabank phone service is nonexistent. When i call i want to talk to a human.

Adam Chartrand

The assistant Manager is very rude and does not respect the clients and should not work if she is just going to yell at people.

Yong F

The staff are so friendly and helpful each time I visit this branch. Waiting time is very reasonable and very easy to do personal banking, even without appointment. I feel your banking with them is greatly appreciated and your time there is very respected. I really appreciate Shannon L, she is so patient and provides so much useful information for our investment. And Scotiabank does offer better products than other banks, such as bonus Momentum Plus Savings (Currently at rate of 3.2% interest )and special rate GICs (2.65% for 18months)

Parvinder

They literally have the nicest staff members.

Maithili Patel

I would like to share about my experience. A employ named kelly is really nice I do really appreciate her hard work and the ways she tried to help me out. I’m genuinely sorry for been rude to her. Despite my rude behaviour she helped me out and understood my situation thank you Kelly saran.

fran st-jean

I work Mon to Fri 7 to 3....bank not open on Saturday . ...not online friendly for me.

Alexandrine Nasse

(Translated) terrible service (Original) horrible service

Gursharan Joe

Staff was very helpful, and so kind to me.

Martin Roberge

(Translated) Very difficult to be well understood. Difficult to decipher the French of the customer service. (Original) Très difficile de se faire bien comprendre. Difficile de déchiffrer le français du service à la clientèle .

J Roumanis

Since moving to Burlington, this branch has been fantastic. Khurram, my financial Advisor, has been instrumental in helping to manage my financials on my rental properties through thoughtful strategies on rates, amortization timeframes and lines of credit. Its rare these days to be able to build and foster a relationship with a branch... so I cant say enough how happy I am to have found a branch that values my business!

Mlle Rose Mlle Rose

(Translated) Nobody understood in branch what I asked and even less on the phone where I was transferred from one department to another. And the complaints department (office of the president) took 4 months to answer me that nothing can do for me. that their computer system is made like this and that u (Original) Personne a compris en succursale ce que je demande et encore moins au telephone ou j ai ete transfere d un département a l ' autre. Et le service des plaintes( bureau du president) a pris 4 mois pour me repondre que ne peut rien faire pour moi . que leur système informatique est fait comme ça et qu" u

Peter Gellerman

Slow service. 2 tellers people waiting in line .15 minutes TOTAL

Teresa Schwartz

Bank Machine inaccessible after hours

Nathalie Doyon

(Translated) On April 4, we had an appointment, we moved, in the middle of a storm, to be told when we arrived that the man was absent! They didn't even notify us ..... What a lack of follow-up .... (Original) Le 4 avril dernier, nous avions un rdv, nous nous sommes déplacés, en pleine tempete, pour nous faire dire en arrivant que le monsieur etait absent! Ils ne nous ont même pas aviser.....Quel manque de suivi....

Erkut Caliskan

Professional customer service and smiles faces.

Corny Loewen

If you ask for something they always say we can't do that. Always negative. If I drive to taber or Vauxhall they are always happy to help. Thank you Scotiabank Vauxhall

Jordan Klammer

Poor customer service...weeks with no correspondence after meeting.

Lew. Bon.

Pleasant people who I trust push up interest rates for savers like myself.

Lorraine Chaffey

They took away Broadway Branch..made the new branch smaller..there are times when people are lined up outside the bank. They certainly weren't thinking about the aging population.

Wolfgang Dittmer

It's the management

T Dahlman

Went in today to find out that Scotiabank charged my young children a $20 fee for inactivity on their account. Now I have to explain to them that the bank took part of their birthday/Christmas savings for service fees. Shame on you.

Trout Lake Terrace

Not focused on customer solutions - you have to escalate to get what you need. Asked to speak to the Manger and then they were able to help me. Very poor experience.

Abdelkader Sakri

I consider Scotia bank a great bank, however... They really need to watch their staffs in some branches. I opened a business account online, few days later I missed this branch call. I gave it few more days, then I walked in to finish the required steps. The staffs there couldn't find me in the system, and asked me to call for an appointment. The way the two staffs laid it to me, triggered my comment "If I don't get my account today, I will go to a bank that want my business." one of the staff went "It's up to you."

Libor Sobotovic

A great branch with friendly staff. Especially Swapnil who’s very helpful and goes more than the extra mile. He’s very knowledgeable about the products and does a great job in explaining them.

Sharon Demeria

This bank treats you (the customer) like you matter.

Matthew Warner

Love this bank and its great customer service

Abdulrahman Al-azazi

One star for nothing

Marie Louise

(Translated) Rotten telephone customer service. Freeze card in full friday. On the phone "you have to go to the branch" yes but in 2019 I will not go to the cottage tonight because I have to go to your bank in person? "Yes ma'am, the card was frozen because we thought there was an unauthorized transaction but to thaw the card must be done in person". Finished for this bank. And to see a bank attendant, good luck. (Original) Service à la clientèle téléphonique pourri. Gel de carte en plein vendredi. Au téléphone "vous devez aller en succursale" oui mais en 2019 je n'irai pas au chalet ce soir parce que je dois aller en personne à votre banque? "Oui Madame, la carte a été gelée parce qu'on pensait qu'il y avait eu une transaction non autorisée mais pour dégeler la carte faut le faire en personne". Terminé pour cette banque. Et pour voir un préposé à la banque, bonne chance.

Karine Gélinas

(Translated) Very bad service, even for good long time customers. They are just thieves, simply. (Original) Très mauvais service, même pour les bons clients de longue date. Ce sont juste des voleurs, tout simplement.

Cathy Martin

Due to a family matter, I have had to deal with Scotiabank. The staff are amazing. Very professional and friendly.

Li Yuan Tan

Never solve problems. Customers service????????

Vincent Menard

(Translated) Very difficult to have any service with this bank. I have been waiting for my money for several months and several hours on the phone with a representative. I do not recommend Scotia and I do not recommend this industry. (Original) Très difficile avoir le moindre de service avec cette banque. J'attends mon argent depuis maintenant plusieurs mois et plusieurs heures au téléphone avec un représentant. Je vous déconseille Scotia et je vous déconseille cette branche.

Supreet Hampal

Poor customer service!

Michael Hawn

Answering the phone is the simplest form of customer service, being on hold excessively long, and my repeated calls being dropped multiple times is the opposite of customer service. The phone automation labyrinth is also a joke. To get a human on the phone in a branch should not be this painful - especially when dealing with your late fathers affairs. 25 minutes in, I am still trying, wow get your act together Brant St Scotia.

Joshua 1:9

So far so good. The people we are dealt with are nice, responsive and professional

daniel Vallee

(Translated) Bank well accessible to all whether it is to open an account or a loan or to make investments. (Original) Banque bien accèssible à tous que ce soit pour ouvrir un compte ou un prêt ou faire des placements.

Josh Maxwell

It's a bank. Never had any problem and tellers have always been helpful.

Daniel Feltham-Lauzon

long wait. I opened a business account and I can't print voided cheques. And then, it's very complicated to order cheques. Scotiabank's online customer service cannot do much.

Lou-Ann Thompson

I’m from Regina but needed to sign papers while on vacation. The staff at this branch were fantastic!

Roberto Jimenez

This branch is ready to let me go as a customer without the minimum regret. Sad to leave but don't feel treatred as a valued customer.

Eric old

The ABN kiosk is not open after 6 pm. I am assuming because of the large issue with excessive homeless people in the area. It is pretty bad when you can’t access your money in your bank after 6pm

Henry Bouwhuis

I am not a customer at this bank, never been to this bank but an unflattering review was written using my name. I must emphasize, I did not write a review for this banks services.

Robin C

Horrible customer service, went to this branch today to deal with my father in laws estate, as he passed away. Spoke with a teller and requested to see a financial adviser, the teller went to ask the financial adviser if he could see us and we could hear him say to her, I don't feel like doing a walk in, they can make an appointment. Teller comes back to tell us they are book up today and that we can make an appointment. Edit: Received a call from the Branch assistant manager and she was happy to help us and had us come in to her office today and was extremely helpful.

william touzin

(Translated) Sincerely the worst banking institution possible. Of foul incompetence. Never seen. Anyway, never do business there I regret it bitterly I should have read the comment on Google before introducing me. (Original) Sincèrement la pire institution bancaire possible. D'une incompétence crasse. Du jamais vue. Peut importe ne fait jamais affaire la-bas je le regrette amèrement j'aurais du lire les commentaire sur Google avant de me présenter.

John Smith

Want to spend hours trying to talk to a human being at this branch and have supervisors ignore your messages then this is the bank for you. I even contacted Scotiabank canada and told them I needed to talk to a person at my branch and not a recording, she said sure hold on and tried for 20 minutes and even she couldn't get a hold of a live body there. Scotiabank has dropped the ball and their level of service.

Sue Daharry

. An attempt to contact a BNS representative at my local branch took more than half an hour, after inputting my credit card number and answering some questions, I then reached a BNS representative, someone located in Columbia. While our banks effectively increase their rates and see huge profits, vulnerable clients/customer continue to receive reduced and poor services. All I wanted was the extension number of my BNS representative, I keyed in the last name as requested, that did Not work.

S H

Mortgages: I had a two year Mortgage with Scotiabank. For those two years, I paid my mortagage on my time and had absolutely no contact with the bank. Upon renewal of my mortgage, I went to the bank two months early to have the process completed ahead of time. I then signed a new mortgage 7 weeks early. At the end of my original 2 year mortgage my rate went into a flex plan at 4.99%. I called the bank to speak with the agent. However, she was on holidays so I spoke with the Banks assistant manager. She advised there was no record of me ever signing any paperwork. I drove MY paperwork to the bank and it was then resubmitted. 3 weeks later a third wrong payment was taken from my account. At this time I called the bank back and was told very rudely that the paper was resubmitted again today and was likely a glitch in the system. Had I heard a calm tone, an apology or some ownership to the problem I'd likely continue my mortgage at Scotiabank. However, for the 2nd time (out of my 4 dealings with the bank) I was basically told that "oops, we made a mistake". Accountability is all I was looking for and there certainly seems to be none at Scotiabank.

Colton C

Worst bank of all time

Yuling Li

4 pm Close time for the business days is kind of too early

Garnet Fraser

They increased an interest rate on a line of credit, because they had failed to make the payments they had agreed to make automatically. Watch carefully for changing fees and hidden charges.

jashan sandhu

It was great. Staff is awesome. My visit was pleasant .

Wojciech Banaszkiewicz

The worst customer service. Tellers don’t know the answers to the basic questions. I asked about Tax-Free Savings Account and was told that Scotiabank is not giving any interest on money in T-FSA, that my benefit is not paying taxes. He should get a Christmas Bonus from CIBC for “sending” customers there.

B Larocque

THREE weeks to get an appointment??? RIDICULOUS...

Nate D

When you’re told over the phone don’t worry they have two universal bankers at this location and you can come in any time and they’ll take care of you, then you take your time to head there, and no one can help you because their in meetings and their universal banker isn’t trained? No ETA as well?

deborah carlsen

Great service friendly staff

Phantom WFPK

Best banking experience and best rewards

Jeremy Fitz

Can somebody please explain why a bank would not have any late hours during the week? How are people supposed to get weekday banking done if they work 9-5? There should be a couple days a week that you guys are open til 6 or 8. The only people who can go to the bank 9-5 monday to friday are shift workers and the unemployed. Terrible bank.

Sahara Al

poor customer service and lots of unprofessionals.

Stephane Pisadzki

(Translated) Visit after visit service impecable ... thank you (Original) Visite après visite service impecable...merci

Sherri carlson

The only bank I've ever had since 15 years old, I have moved plenty but I refuse to leave my Scotia, 41 years of the best service ever !!

Mike Evans

Do not use Scotiabank if you dont have to. We were clients for 15 years and went to talk to them about renewing our mortgage but we were close to buying a new home and wanted a mortgage that could roll over. Their were no options and interest rates offered were way higher than competition. So we went to a broker and got a much better rate. We signed documents to prepare to receive a payout and put into a 6 month open just in case. We did electronic signatures which apparently they dont accept even though every other bank does. So we resigned documents and still got in 2 days before the deadline. Scotiabank refused to honor that I put us in a 6 month closed mortgage and in order to get out of that we had a penalty of $1200. Their assistant manager agreed it wasnt right, but the manager refused to concede and stuck us with a $1200 penalty. I will tell every single person I know about this and make sure it doesnt happen to anyone else. Customer loyalty means nothing to them.

Marcel Roussel

(Translated) Very good bank, excellent service (Original) Très bonne banque exellent service

Mokhtar Ait Ouarab

(Translated) Good customer service (Original) Bon service à la clientèle

Kathryn Wentworth

Worst customer service I have ever experienced. Rude and refused to help me with my concerns. Honestly in all my years of banking never had anyone so rude to me and continued to be rude when I asked for help.

Dustin Goldfinch

Found my last two experiences at this location very unhelpful last time in try to talk to a manager or supervisor wasn't able to. Tired of their high level incompetence I'm no longer using Scotia Bank.

JR Latham

horrible hours, I would not suggest this branch to anyone.

Michael Popieul

(Translated) Super poorly received no hello (Original) Super mal reçu aucun bonjour

Kimberly Lee

They are not trying to service the working class people with their hours arent they. I came 5 times not able to come in, always ask me to come again next time earlier, coz they r "busy". They are also chaging $15 for closing the account not being used at all for the past year, also not willing to reverse the monthly fee for me. Also they tried to sneak not giving me the cash remained in my visa. DO NOT USE SCOTIABANK!

Crystal Morales

The last time I went to scotiabank I had to deal with a rude teller (she was downright hostile). I set up 2 kids accounts (this went well) with a financial advisor. However the financial advisor then sent me over to the rudest teller I have ever dealt with. She was supposed to close 2 savings accounts that I had set up for the kids previously. I previously recieved bad advise from scotiabank who recommended i set up adult savings accounts for the kids money however i couldn't put them in the kids names. The second savings account was opened less then a month before this visit. I recieved new advice later when i had to go to the bank after opening my son's account because I wanted to put it in his name, like I thought my daughter's account already was. That's when they explained about the kids acounts. Anyway when i went to the teller to transfer the kids savings into the new kids accounts and close the savings accounts she acted like it was such hard work and I was asking her to do to much. She charged me $25 in fees. I was so angry i wanted to close all my accounts with Scotiabank right there and then. But i was with my kids and tired after waiting for an hour to get the kids accounts set up. The financial advisor was really nice and it was the only good part of the time i spent at Scotiabank. So i made an appointment to speak with her about renewing my mortgage. However she called to reschedule because she wasn't free. I missed her call but called and emailed suggesting another day; however she emailed me after the suggested day appologizing for missing it. I emailed her again suggesting another day and time. This time I did not hear back. No call and no attempt to reschedule. I am not very impressed with scotiabank right now. There was also another big incident that happened with regards to my son's RESP a few years ago but it's too long of a story to type and it happened at a different branch.

North American Inspections

About the only Bank in town where one does NOT have to stand in line AND they all know my name !! I think that's a good thing :) GREAT staff and GREAT service

Eric Foig

The most useless bank. Please don't aplply for any credit card or debit. Never keep their promises on their bonus

Brenda Jacques

(Translated) would it be possible to have money at the counters ?? We're tired of going around the city. The last time we went to an ATM of another bank with the associated fees. Why do I pay monthly fees if I don't have service? (Original) serait il possible d'avoir de l'argent dans les guichets?? On est tanne de faire le tour de la ville. La derniere fois on est alle dans un guichet d une autre banque avec les frais qui en decoulent. Pourquoi je paie des frais a tous les mois si je n'ai pas de service??

Keven Begron

(Translated) Where to start .. first, never go with this branch for a mortgage, you will never get service after signing. It's been almost 6 months that our file is pending for a simple receipt! The case advisor doesn't return any calls and doesn't seem to know what he's talking about. Always inaccurate information and it changes along the way. I have been to the notary twice and the cases are not good ... Incompetence at its best. Don't try to look higher, it's also worse and respect is clearly not part of their ethics. Avoid this branch and you will save money and especially a lot of time !! (Original) Par où commencer.. premièrement n’allez jamais avec cette succursale pour un hypothèque, vous n’aurez jamais de service après la signature. Cela fait presque 6 mois que notre dossier est en attente pour une simple quittance! Le conseiller en charge du dossier ne retourne aucun appel et n’a pas l’air de savoir de quoi il parle. Toujours des informations peu précises et elles changent en cours de route. Cela fait 2 fois que je me présente chez la notaire et que les dossiers ne sont pas bons… De l’incompétence à son meilleur. N’essayez pas d’aller voir plus haut c’est aussi pire et le respect ne fait clairement pas parti de leur éthique. Évitez cette succursale et vous sauverez de l’argent et surtouts énormément de temps!!

dan gillespy

Very good customer service and very friendly caring compassionate staff I love Scotia Bank.

aj a

(Translated) Worst of banks !!!! The service is really not good there are two cashiers only at rush hour between 11:30 and 12:30 !!!! With a long queue !!!! It's still dirty and old !!! Not worthy of avenue greene which is super beautiful !! Anyway, I closed my 4 accounts, it's so disastrous !!!! (Original) Pire des banques !!!! Le service est vraiment pas bon il y a deux caissier seulement à lheure de pointe ENtre 11:30 et 12:30 !!!! Avec une longue file d'attente!!!! C'est toujours sale et vieux !!! Pas digne de l'avenue greene qui est super belle !! Bref j ai clôturé mes 4 comptes tellement c'est désastreux!!!!

William Langlois

(Translated) The staff on site are very nice, but the after-sales service is pathetic. Their motto: "Why keep it simple when you can make it complicated." Do you want to speak to the advisor you met at the branch? Good luck! Very disappointing. (Original) Le personnel sur place est bien gentil, mais le service après vente est pitoyable. Leur devise :"Pourquoi faire simple quand on peut faire compliqué." Tu veux parler au conseillé que tu as rencontré en succursale? Bonne chance! Très décevant.

David Pilette

(Translated) impossible to talk to someone over the phone (Original) impossible de parler a quelqu'un via telephone

C. Price

This is Scotia's best branch, hands down. Excellent staff and service.

christine walsh

Wish I could give 0 stars. Horrible customer service, bank manager Arron Murray useless. This bank gave me the run around for 3 months everyone saying that someone else was the one who could help. Don't waste your time put your money elsewhere.

W King (Notravelbudget)

Good location, the ATM closes at 11pm S-T and supposed to be 12am F-S but here I am on a Friday just after 11... and it is closed/locked up with no card entry!

Stéphanie Packwood

(Translated) Their counter never works. I came 6 times to make deposits and either the ticket office is out of order or it rejects all my tickets. I've rarely seen this and the bank only opens at 10 a.m. so it's impossible to make deposits in the morning before going to work. (Original) Leur guichet ne fonctionne jamais. Je suis venu 6 fois faire des dépôts et soit le guichet est hors service soit il rejette tout mes billets. J'ai rarement vue ça et la banque ouvre seulement à 10hoo donc c'est impossible de faire des dépôts le matin avant d'aller travailler.