Reviews of RBC Royal Bank (Bank)

1 Main St N, Brampton, ON L6X 1M8, Canada

Average Rating:

DESCRIPTION

You will be able to see the opinions of people like you who purchased the products and services of RBC Royal Bank (Bank) in Brampton (Canada).

As of day the business gets a score of 2.8 stars out of 5 and this rating was based on 30 reviews.

As you can see it has an average rating is discreet, neither too high nor too low, and it's based on a very large number of scores, so we may conclude that the rating is quite accurate. If there are many people who bothered to leave their opinion when they've done well with the business, is that it works.

As you know, we don't usually bother to write reviews when these are correct and we usually do it only if we have had a problem or issue...

This Bank is classified in the category of Bank.

Where is RBC Royal Bank?

REVIEWS OF RBC Royal Bank IN Brampton

D

Project Imagine President

Rhys Boulanger

Awful service. Closing my RBC account and transition to TD after the disaster of service received.

Laddi Singh

Today is 8 April 2020. I hereby, Bhupinder singh want to tell the public of surrey/delta that the Guys working in this branch are real heroes. I want to give all the employees big shout out. other branches are mostly temporarily closed but you guys are keeping everything in line so organized. I appreciate your service all of you guys. And this one is particularly for “Pankti” (hope I spelled it right. Sorry if I didn’t). Thank you so much for explaining thoroughly what i asked you again and again. Also you risk your life to serve people like us. Thanks for that. I hope you keep your service like this and all the customers gonna be happy. I hope i made your afternoon awesome. Good day. Last time i had a very bad experience in langley RBC WILLOUGHBY TOWNCENTRE BRANCH. you guys can read my review for that branch. But this young beautiful and intelligent girl covered all my last times bad experience. Thanks to you all employees once again SIR/MADAM.

Geraldine H.

Update as of May 2019. Unfortunately, I am downgrading my review rating from 4 to 2 stars. All went well initially at this branch. Unfortunately, follow up has not been acceptable, in regards to our investment portfolio. I contacted Mike K. 4 times before I received an e-mail reply to some pertinent questions that we had. His explanation, it was RRSP season and he was very busy. I contacted him again recently with a couple of other ??'s and again, no reply. This time, I didn't bother writing again. I can understand being busy but following up with clients IS important and it should be a given. We ended up going over to BMO and got the answers we needed there. Something wrong with that scenario! We are looking at other options now as I've had enough of this kind of follow up "service" with RBC Investments.???? ........ My previous 4 star review.... We recently began banking at the downtown Nanaimo branch of the Royal Bank. It has mainly been a positive experience to date, especially regarding their friendly and welcoming staff.???? First of all, a special mention of Mike K. , their "go to" investment guy! We had been trying to work through what seemed to be a complicated employment pay-out situation and some other related matters. Thanks to Mike's expertise, friendly attitude and prompt attention to our needs, we were able to get things explained completely to our satisfaction and what we needed done, during two short appointments. To say my husband and I were impressed would be an understatement! We had previously been dealing with someone about this whole situation who had made it needlessly time consuming and one big hassle. Thanks to Mike, that has now been put behind us. What a relief!???? Other superior staff at this branch who we have had the pleasure of interacting with so far include- (and in no particular order)???? -Ivona, a teller with always greets you with a big smile and great attitude. It's always a treat to chat with Ivona! -Sherri, another one of the tellers. Sherri is warm, welcoming and very quick and efficient at her work. -Tiegan and Brandon, also tellers and service representatives and two very pleasant guys to interact with. -Keven, a banking advisor who we have only spoken with briefly so far. But he already left us with a good impression as pleasant, respectful and knowledgeable about RBC products and services. We would both be happy to work with him in the future, for other banking needs. The one star taken off has nothing to do with staff but rather the fees charged at this branch for even the basics. Having to pay for even printing regular transactions, a dollar a cheque, no waiving of fees even with a substantial balance....that is NOT appreciated! ???? This is another way to show customers that they are valued. In this regard, RBC definitely needs to " get with the program"! Especially when comparing their fees with other local banks we go to. Overall, this has been a good choice for a bank to work with in Nanaimo, especially when it comes to personnel. A warm, welcoming attitude goes a long way when it comes to retaining customers at any business. Now, if they would just do something about those " nickel and diming" fees, ???? we'd be even happier and they'd rate that fifth star!????

__pariiis __Ka__

Unhelpful staff and poor Customer service.(this Branch 1705 Marine Dr, West Vancouver)

Jasmine Sigh

Very good customer service. I’ve noticed new team since a couple of month ago, very lovely and friendly. however, expect to spend 20 minutes in line. Only 2-3 staff helping

Swc xo

Bank rep Rob needs a course in customer service.

zach george

Good place to bank but customer service is adequate at best but still a great place to bank looking past the grumpy bank tellers.

Jeeshine 999

Horrible awful horrible awful bank worst mobile deposit rates 5 Business days terrible bank every other bank has mobile deposit within 24/hours Garbage bank I would rate no stars if I could

Raymond Denny

Doors to the atm are locked after a certain time so people have no way to use it no other banks do this RBC needs to straightin up

Serg P.

I went in to open a business account, 1 hour before closing, the place was empty and it was told to come back the next day because there wasn't enough time. I missed my appointment the next day but then did not get anyone to return my calls for almost a week. It's almost like they don't want to work at this location. This branch is ran very poorly to the point that I had to open an account somewhere else. Not recommended at all for business accounts.

Lucy Gurney

This bank organized a hackathon that was really lame and totally sucked. If you would like to save your child from this you should. Also their website looks like it was made by a grade 3. I was designing nicer websites when i was in grade 3 so I'm leaving a review here. Their customer service seems really sloppy and not well organized. I guess their banking services isn't any better. For customer convenience I recommend you try some other bank that makes it really easy to enjoy and trust your money with someone. I wish I could give less than a 1 star but apparently that's as low as it goes.I'm taking it easy and trying to spare your time and list only a couple things that I hate about this bank.

Matthew Jackson

Branch of the Royal Bank of Canada. Offers teller and ATM service.

Mohit Gupta

Staff is friendly, they understand my problem, they give good solutions.

Hailey Brown

Roy Chen

Miserable and pathetic customer experience, period.

Andrew Raven

Great ppl

Jonathan

I have been doing my banking at this branch for about 3 years and I have always found the staff to be helpful and polite. When I was recently having problems with my credit card, the teller went out of his way to help me. I have also received excellent advice when I recently renewed my GICs. Overall, I recommend this branch if you live in the downtown area.

wendy-flore Dorlean

hrmn Sidhu

Good

Matthew Lahner

Can be busy during the day but always friendly. New beautiful and very clean building

Stelios Bervanakis

Nadya Kartashova

Elley Y (Ell)

KC McConnell

Excellent experience every single time

John Hanrahan

I work late hours all week and only have time to do banking online or on Saturday,I wanted to open a new account at this branch because I live just a block away but no managers on Saturday to help me get started as a new customer,i was instructed to come back during the week,I informed the teller that I could not return as I work late hours.well,I’m sorry said the teller,there’s nothing I can do about that.i immediately left the branch upset and disappointed at the poor level of customer service I received.i will stay with td bank now,thanks for great service

G Dudoward III

Fast and friendly service

Bernie House

Valerie Christie

Not impressed with this institution. Been a RBC client for 20+ years. First time for me to have a bank problem that occurred at this branch. Tried recently for the past 2 weeks and still is not resolved. We had a account closed due to a cheque book stolen. We noticed that money is still coming out of account over and over repeatedly charging NSF charges. As customer care why not call client and follow up but nope instead left it and eventually charge the client by sending to collections. Account was closed why should we pay for a banks mistake. They're supposed to help keep your money safe right? It's not looking like it will be resolved.watch your money

Suzette O'Donnell

I have recently moved back to RBC. The bank that not only great services, reasonable fees. +1 Love that RBC is going to sit down with me to talk about my plans for

Notlogicalatall

Bank bad

Willy WL

The service team staffs are awesome , very knowledgeable , quick services

Anna Banana

Everytime I come here the service is so slow. One particular worker, Pauline, always takes so long and is really not friendly.

Cedar Wood

Great service very fast. Most popular RBC in Victoria. I would go out of my way to use this RBC over any other in Victoria.

Renée Grenier

Samantha Rogers

Went in person to change the bank account our vehicle loan comes out of, the emailed us days letter requesting the information again because they hadn't done it properly, recieved another confirmation it was changed. Just took our payment out of the wrong account causing us to be charged an NSF charge. Went back to have it corrected AGAIN and ask for a discount off our next payment in the amount of the NSF charge THEY caused us to be charged, said not their fault they entered it the way we gave it to them and theres "not much they can do" useless, won't be using this location again *Edit just confirmed with my bank it was 100% the fault of RBC, though we provided them with a straight from the bank printed copy of our account information their clerk was entering a zero in the place of a six. Can't believe while trying to figure it out today they read the number over and over in their head and it appeared correct to them.

Tammy Grindlay

Zia Khan

Davinder Kaur was so rude and inappropriate. I am the one who gives you business. You have no right to interrogate customers. Remember you are only CSR, not a cop.I will never come to this branch again.

Nima Mehdizadeh

My Simpsons Museum

Fast and friendly.

Rick D

Great customer service

Mitchell Hope

Spasimir Vasilev

Bad. All I had to do was pick up the card for my new account that I opened through the phone. When I came to pick it up they told me that they can't help me, because the people handling the account opening werent there. But everything was already done and activated so I didn't need those people. After trying a few times to tell them that my account was already activated they still weren't listening and kept telling me "how can we do it, when those workers aren't here". So I left and went to another branch which was also almost closed and only had tellers inside. One of those tellers actually helped me and got me my card in just a few minutes. So why couldn't the ones in this branch do the same?!? Just stupid

Craig Gibson

Lost bank card. Reported it lost. Reported at lost on the website. Website told me to go into the branch to get a new one. Gentleman behind counter refused to listen to my story and told me that I could do everything that I wanted on the app and I would get a new card within 10 days. I tried to explain that I needed the card right away he kept saying I could do all these things on the app I would get the card in 10 days. What is the matter with people these days they're like robots with a speech to make instead of listening what to what the customer needs or wants.

Carey Reid

Service with a smile and will find you the answers if they don't know them

yuriy kostritsyn

In order to close the account I need to pay $8 hard cash. Mr. Shaneed Chetty, assistant Branch Manager couldn't help me. Come on, guys, 21 century you are sending me to the ABM to withdraw money??!! I advice everybody stay away from RBC, poor client service, high maintenance fee and 20th century service. Period.

isabella morin

very slow

Anastacia Alexia

amanpreet singh

Mike Fulton

Worst customer service ive ever encountered at a bank and possibly at any customer service driven establishment. I would have kept this negative review to myself if this happened only once because I understand people have off days but this occured multiple times. We were told funds were released and when we went shopping in Langley shortly after there was insufficient funds available. This was not only embarrassing but time consuming because we had to go back to that specific branch to get it resolved. When we returned they made up some BS story about why they weren't released and pretty much denied telling us they were in the first place. FTP!!!!!

Mark Myers

simon z

AH M

Busy like zoo!

Marco-sing Bel micro

Ok

Sarp Aki

Meh. Just go to td across the street

LivinDeadGurl Zombie

It was Dec 31st. 2 tellers working. Line up out the door. Waited over 35 mins. Molasses pours faster than this bank. EDIT: Asked for a Visa Debit card upon opening a new account. Waited almost 3 months. Went in to ask why it's taking so long. The lady that ordered it forgot to process the request TWICE.

ALICIA HALL

Best bank in the city. Friendly staff and always happy to help and quick lines

Lapsy Kevreki

Not impressed at all. I was told to bring in money to deposit in a new account for a better interest. Week later I withdrew the money from another bank to deposit, then i was told that it has to be certain amount. I was 300 short. He was too eager to leave at the same time he is on a personal phone call. He did not care..told me to take it back. Even the manager/supervisor bluntly refused to deposit 300 less . I wasted hours for nothing. It took him forever to do nothing. Mediocre branch.

Dom Noah

Great service ????????

Tom L

Long lines as always...

Justin Houde

So slow. They need to hire more employees. It’s consistently a 20 minute wait.

Jake Rusnak

Peter Reynolds

Branch has locked my brothers account due to new law about dual citizens and taxing. So he signed the document. They never unlocked the account, the branch is 40 minutes from our house, he has gone 3 times to deal with the manager and signed this paper twice now, they still have yet to unlock the account after 2 weeks now, each time they say it will be unlocked tomorrow. These people are just NPC's.

Drini Cami

Aurorabreeze

Friendly staff

frederico fernandez

(Translated) Very long service and they harass the customers with their 10000 question repetetif (Original) Service tres long et ils harcelent la clientèle avec leur 10000 question repetetif

indridcold1311

The provide a decent banking service, but $3300 in fees for a mortgage is just ridiculous. I am stuck with them for now.

Big booty Lowry

Very disappointed. Me and my family have been looking to buy a house, so we went to the bank and asked if we could talk to the mortgage guy. One of the people who work there said he would call us the next day, we didn’t receive anything.. 1 months later we go back and she does the same thing, she tells us he’ll call us and he emails us saying he would call us the next day. After waiting all day we call and 20 minutes before they close and he says he says he was gonna call 15 minutes before they closed. He gave us an appointment for Friday at 2:45 and said he’d send us some papers, and of course we never received anything. On Friday we go to the bank, one of the tellers asks us if we had an appointment, we said yes, she called the guy, and to no surprise he says he didn’t have one, she passes us the phone and he literally admits to forgetting about the appointment. He said he’d call us after he was done with his clients. But of course, we never got a call back.

Steven Lopez

Bad service. Didn’t understood the lady over the counter.

Road tripping & Having fun

Can’t even get in to use the ATM. Really need to fix this.

Jay Penney

Really good staff.

Kristen Mosdell

I think the worst thing a bank can do is have people working the front counter not helping customers when there is a huge line... Whi h is exactly what this branch does every time I come in, and I don't do things requiring a teller often. I also ordered foreign currency and was told they'd notify me when it came in... I didn't get notified and only found out it was here after I called. Terrible

Pitu Q

Worse service. Especially The Unprofessional Manager. I was there desosit 4 checks. Been there many times. Only this time the bank teller said I must sign back of check before bring in. I wasn’t and never been told. Teller said really.it s been like that. Call the unprofessional Manager. Came over said we are starting to impose the procedure now. I asked. What do u mean by now or it s been like that ? I ve never been told to sign. I would if I were told the first time. She said it s been like that now u THE UPM said it s starting right now. What a BS. I don’t buy that. It s like we are bagging money from him. Look we the customers let the bank making profits and put money in his pocket.

Tara Mackay

I think the ladies are very nice to their customers. They make sure they have met all of your needs.

Tyler Jamieson

Thanks for your help setting up my online access Katie :).

TayTay Yooo

After dealing with RBC as my main banking institution, I've had my up and downs. However recently they have grown to help more customers as financial crises arise. My main branch is another story, however the company as a whole has helped me in many ways, and I am thankful. They will listen to your financial woes, if you ask for help. Use all services you find, some are not quite spoken of. To get 5 stars: Teach customers how to maintain, grow, and safe guard ones money.

Lenore Morris

If you put any value on your time, avoid this bank. Interminably slow service. Staff are pleasant once you finally speak to someone but that's not enough. Usual bank services, nothing special to make it worth your while.

Drewness Lin

Cruched

Unable to confirm my appointment time by calling in. I keep speaking to a computer that can't answer my questions. Then hangs up on me. So I have to drive to bank so I may double check appointment time for today because I can't remember if it's for 2 or 4pm. Pathetic

Sean Thomson

Full service location with friendly staff. Parking is not usually an issue, and it has many useful stores nearby.

Divyanshu Chauhan

Grumpy customer service.... No solutions only run arounds...i met Kylie in this branch... Zero empathy...

Dan Cunningham

Slow service big line up

Cait Godin

Fast, efficient and friendly staff. I’m here almost everyday for business deposit, I hardly ever have to wait more than a few minutes. I’ve never had a bad experience here. I would definitely recommend banking here.

Tom Keller

Great staff!

Sara

Khizar Ahmed

Lyne Poulin

I deal with this branch for personal and business, everyone is always smiling and very helpful

Niran Abraham

Prepare to wait and have a lot of patience because RBC only has a few tellers to serve you.

Faith Burgoyne

Sean Hendrican

Why doesn't this bank have hours on a Saturday.

Mary McKay

Erin Gaspardy

Jennifer Antle

Glenn Dickler

Frist nice gold in every window

D M V

Too many errors.

Shahbaz Bedi

I had an appointment and usually I get a get a refund for the parking fees but this time I was told that I cannot as I didnot used to parking machine to pay and used the hand tag app instead. In these unprecedented times of COVID 19, I would like the staff to respect an individual's needs. I don't want to touch the buttons on the paying machine as no one is cleaning it. I will never return to this branch again if I have to pay for the parking using the machine only.

Sean Michael Venn (Side Mike)

I've b3een robbed by one of the tellers.

Kevin Soares

Very friendly and outgoing representatives.. Casual conversations are great and makes going there a great expierence and not robotic.

Mikka Lingcoran

Staff was dedicated in trying to process my request, 5 stars for Dustin's customer service

Gabe J

Completely understaffed and incredibly slow. Doesnt care about customer service or experience at all. Literally only exists because the brand RBC has market dominance. SWITCH TO A CREDIT UNION BECAUSE THESE SERVICES ARE ARCHAIC AND OUTDATED, cant believe how terrible this specific branch in st albert is. I am switching to another service and I will never reccomend RBC

Raymond Bennett

It gave out the money without a hitch

Luis Diaz

Maybe the worst branch of rbc.

Aakashi Patel

This is the worst branch and the manager is not helpful at all. Please never go there.

TingNacious

Jina Byunlum, Financial Advisor is amazing. I have recently been going through a career transition and am navigating retirement planning. Jina's approach is straightforward and knowledgeable. In my time working with her I have learned what factors I need to consider in order to ensure a secure financial future. I would recommend her to anyone!

tayl0062 tayl0062

Reza Pan

Наталья Кошик

Very polite and qualified staff

Satyam Soni

Văn Tiến Nguyễn

Mr. Beedz

notoriousfive87

Mr. Google Reviewer

sham b

Rebecca Iverson

This branch is great! The staff are super friendly and it’s not super busy! I will say that I’ve really have had a bad time with RBC in general and I haven’t even been with them for a month. They charged me fees for problems on their side and then when I queried where the mail is that I had to pay for, I was told I didn’t request it so it doesn’t need to arrive on time (yet they take fees off for it). So temped to switch banks! Was told rbc is great well.. I have other opinions on that!

Danny Favreau

(Translated) VERY GOOD SERVICE (Original) TRES BON SERVICE

Shay Shay

Poor response time/care for the client/lazy? Twice now we've dealt with a "Tammy" there. Back when we were looking for a loan, we had to constantly call her and check in for updates and such. We ended up getting the loan super last minute because she never called us back. Never touched base with updates. Not once. We had to chase her around. Second time it was the same thing. We were waiting Weeks to find out if my husband was approved for a credit card. Never did hear from her and I don't have the time to chase her around for a "yes" or a "no". If you're looking for someone to handle your banking inquiries, don't book with Tammy. She just won't ever go out of her way to get back to you.

Petra White

This has been my home branch for approximately 2 years. I feel the RBC staff does a fantastic job downtown!! I feel right at home when I do my banking.

Nagra Manveer

They needed to learn how to Run a bank. Takes 40 minutes to withdraw money. No respect for time.

adriana mitro

Thank you Belinda Wu for your help with my banking and mortgage matters. You were wonderful to work with and went above and beyond!

James Wang

Every time I come here the staff greets me with a smile and they get things done. Being a teller must be a tedious job so I appreciate the positive energy. This Asian lady with a little accent helped me and was very friendly - I wish I remembered her name so I could thank her...but everyone else is great too.

Linda Cid Carmona

Excellent customer service. Favorite RBC branch by far.

Navid Alavi

Although I have had pleasant experience with this branch's tellers before, I give it only two stars because of the absolutely awful costumer service I received today. I visited a specialist at this branch to open investment accounts. The specialist provided little info, and I had to ask questions all the time. And every single time I asked a question, she was aggressive. She treated like I had to know all the details including rules, policies, and all the Restrictions, and my questions were stupid. I said I could have open all the accounts myself online, and the reason I was there was to learn more about these accounts. Then, she angrily said: "This is what I am doing, and I don't know what else to do." That was absolutely unacceptable and unprofessional behavior. I only wasted my time!

Dana Honey

Very good and fast service. Knowledgeable staff!

Rod Guzzi

Quite often, no enough tellars

Marsi Bridgelall

Always had a good experience with this branch ..

Gaming Lab

I had a problem with my international money transfer and visited this branch. Long story short, I couldn't have received a better service. The lady who helped went above and beyond to solve the problem and of course she did. I forgot to ask her name, but RBC must take pride in such an outstanding employee.

Mo Enara

Randy Schelske

stewieisno1

Amazing service here

Jessica Stemplowski

Second time I've come here since the thorold branch closed and what an annoying and miserable time .. It already was but now it's worse. Everyone is decently friendly enough but why in the world is there only 3 tellers .. there are 15 people in line and we haven't moved in the 5 minutes I've been here Enough to make me want t bank elsewhere

Natasha Nicole Ruskowsky

Sandra HIGGINSON

good luck getting anyone to answer a phone a their customer care centre or local branch. had nothing but terrible service since the day we switched to rbc

Ivan

The tellers are nice. Lines at times but can't really expect much from a small branch like this. Downside is if you work 9-5 Monday to Wednesdays. Don't bother going to this location.

Nathan J

Worst bank and worst service at this branch, I do not recommend doing any sort of banking with Royal Bank in general. They only care about getting your fees and money, they WILL NOT HELP YOU.

Michael T Nguyen

Janusz Maron

Most of the employees are very competent. Especially those I have seen for several years. Unfortunately, the condition is getting worse. Today, due to difficulties in settling the matter, I asked to speak to someone competent. I was served by Mrs. RIO. Unfortunately, she was, in my opinion, far from being competent, understanding and interested. I was completely disappointed with her attitude and approach to my case.

Joan (Joan)

great service

Bridgetta Winchester

fenix loder

Dan Cullen

Vaccinium Oxycoccos

Great staff very friendly

Bill Harrington

great customer service

Stephane Dessureault

Aaron “chekers” DeMarco

this is my local branch if thare a lineup thare slow but ether then that thare fast and frendle grate customer service

Brianne Gowman

We loved all the staff there and always felt like it was walking in the visit friends when we went in to do our banking.

James “Dexter” Dextr

This is a busy place, but every time I’ve been, the staff cares. They are happy to help and go above and beyond. The branch is clean, and well designed to allow for the high traffic that comes through here.

carson w

(Translated) This is my main bank (Original) 这是我的主要银行

Horia Vlad Guzu

It is impossible to have someone on the phone.

мxт

I love this bank!

munawwar shaikh

Santosh Mainali

Sarah D (EatEnergizeEvolve)

Definitely the slowest service of RBC-s in Victoria, even though shortest lines. They do have a business line but it takes much longer than personal line. I was told business line is really for busy days, like the 15th and 30th.

Nabila bella

Davinder Singh

Staff is very cooperative and I had an appointment with Conille Dong she was very nice and sweet. Service is very Good

Tammy Kelso

Ladies know me by name.. I am there at least once a week for business banking and am always greeted with a warm smile and fun conversation.

Samira Rostami

F0G

nency hayat god

Kyle Jagassar

Very polite staff.

Garth Angus

Welcome everyone Staff 10+ treat you family

Shams AbuBakr

Awesome people. Great service. They have USD & CAD machines.

Shams AbuBakr

A nice small branch with very friendly staff.

Amy Fontaine

Bryson Castillo

Jessica Sagriff

Nothing but problems

Sarah Varin

Staff was friendly. Nevertheless, nobody spoke or even understood french, which is pretty mediocre considering it's location. They only have one financial advisor who do, so you can imagine how complicated it was to book an appointment. I genuinely don't understand how you can get hired to work at the bank (any bank, but especially in Ottawa) if you're not bilingual.

Lumus & Nox

Terrible hours. Closed during the weekend? What?

Ranuka Jinadasa

Pati Silva

Awful! Person would not make an effort to help me, poor service. Took a very long time!

Miki Somos

Very rude and arrogant service. Unless you are made of money, no extra effort is shown for assistance. Applies to whole RBC, there many other Canadian banks with better service and fees.

Kevin Kennedy

Be careful of this branch's tellers. They have issues with counting coins. I asked for 4 rolls of dimes and they provided me with them only to charge me double the cost of them. So now I'm out 20$ for their mistake... Never going to this branch again! Be weary

Jiten Bhatt

Moe B

Daniel Moroz

The staff at this branch are top notch people. Always polite and willing to do their best. I've dealt with this branch for many years and am always happy to go in to do business.

Samuel Lampron

Scotia Bank ATM at the Provisoir with $3 fees if you are from another bank.

LAURA Dykstra

Aurora Rodriguez

Elizabeth Anyiaka

Worst place to bank.

Liam McNeil

I only went in to get change for the laundry, and the service I got from Celine was absolutely wonderful. Outgoing, kind, funny. That mere five minute interaction made my day!

Matthew (Jatmaniga)

I’ve been banking with this branch since I was 12. I bought my first truck and house through them. I have had the best top notch service ever from this branch. RBC al the way!

Owen Deng

Slow like snail

Nathalie Kleinschmit

A new bank manager and focus on greed and profits killed this bank. After 18 years here, switched to a credit union. Realize now how toxic RBC was over the years. But new manager in 2021 was a new low.

Ariel Xiao

Jason Tremel

Garbage bank. Doesn’t let me buy crypto. Evil.

Jack Babcock

Always great service and always friendly. Recommend them to the enth degree.

Kyle Vogelgesang

Radha Malhotra

Attended a nice video meeting and then they stopped paying attention to my banking request. Had to go back to my old branch in my hometown as they left me waiting for 5 months. My hometown branch is saying they can fulfil my request within a 3 weeks max. I emailed the Kingston agent multiple times with no reply. Left voicemails with no reply. My hometown branch replied to me within hours.

Rapha Caters

Derek Harley (Doobiereal)

I wish I could remembered who helped me, but it was a nice young lady. I came in full and ready to be grumpy with a banking issue, but she helped me with my problem with solutions I had not yet thought of. Thank you again lovely bank teller. Thank you.

austin slayer

Accommodating staff, willing to work with your situation but I personally found other banks to have better choices and better prices.

Shanon Stephenson

Current Events

Terrible customer service; apathetic, disorganized, incompetent. And dont even attempt to call and speak with a human at the branch.

Moe Sy

The best bank in Canada, very good team with helpful supervisor l, he helped me a lot for fixing some stuff in my account, even the ladies are good and Respectful.

Maggie New

Lately my bank experiences were a big disappointment however when l left this bank l had a big smile on my face ???? The whole experience and interaction with my account manager was an absolute pleasure! I am looking forward to do more business in the future with this wonderful bank. Keep up the good job!

Allen Ortega

Very poor customer service for Small Business owners. I dealt with the Royal Bank for 3 years as a business owner, and had both my personal and business accounts with them. The banking representatives disappear, and they do not provide with the advice or information that you require for growth. It ended up costing me my time and money to deal with them for 3 years. Specially this branch. I recommend for small businesses and people looking for a bank that will care to go to a Credit Union, or the TD Bank. This will save you grief and time.

Matthew Taylor

Jacqueline

Rocky Burt

Ryan Carlos

The worst customer service I've ever experience at a bank. I've been trying for over a month to get one simple issue resolved, 3 messages to the manager Devon and he won't call or email me back. I've even tried calling the call centre agents, who have also left messages for him. Still nothing back. I get better customer service from my online bank, and I can't even physically go there. Do yourselves a favour and pick any other bank. 1 star review is too high.

Bob Edwards

Teakilla Sunrice

Receptionist told me to wait at their lobby. After 25min wait i left im wasting my time and more money for the parking meter. I’ll never come back to this branch. I wish i can rate it 0 because i had 0 service.

Ashley May

10/10 do not recommend. Trying to open an account here is like pulling teeth. When you finally get approved (after the 2-3 months of trying.) Do NOT get excited the day they said your account is open because it will not be. Then don't bother trying to contact them because they will avoid your emails and calls. Last thing I open with RBC. I heard good things about TD.

Chris Overholster

Friendly staff, modernized interior, and later hours on Thursday. Would love to see extended hours on more weekdays.

Jason Davis

Excellent service and staff

Carson Wilcox

The staff were always super friendly and helpful.

Stanley QC

I've been with RBC for 10+ years. I went to get some info on mortgages and loans. Dina laughed at my salary, told me "not to bother" and didn't even run through the calculations(which is a simulator, so nothing too challenging) so I could see my eligibility. Guess what, every other financial institution is more than glad to get my money. Very disappointed!

jmichaelbellenger

left bank card in machine at branch but hopeless to try to connect by phone to find out if they retrieved it.....totally unsatisfactory.

James Stewart

Goldy deol

Lämp Kink

Our phone representative argued with us about closing an account and then hung up

ryan wood

Clean state of the art and quiet friendly service. Never any wait

bastien “the_sommelier88” nork

pie xi and advisor Hung up on me when I said “I have a question quick”

Hassan Ouagague

Great and Fast service

Cameron Wilkison

Awful experience with mortgage 'specialists'... Will not go back to this branch.

Matias Langgaard

Eric Lortie

Had a run in with a faulty ATM resulting in me being shortchanged several hundred dollars. Called the 1-800 number and received friendly, professional service indicating the issue would be resolved soon and that I should go in to the branch. Went into the branch, spoke to a teller and was told an investigation was under way and the money would be deposited in my account if they audited the ATM and discovered things were wrong. A week went by and nothing changed, so I went in and spoke to the branch manager. She was fantastic and immediately addressed the issue for me, fully admitting that it was super unlikely I was trying to rip them off given that I'd been a client for decades and had half a dozen services through them, including mortgage and car loan. It was a refreshing amount of respect and common sense. I wish the ordeal hadn't lasted as long as it did, and I'm fortunate that I was financially stable enough to be able to survive without 1/3 of my paycheck, but overall the experience left me with a continued positive view of RBC.

Anuj Sood

Poorly managed. No one to greet you or direct you to the right person/ counter. Was there to collect a credit card. Had to wait almost 30 minutes before I could speak to a human. Half the Counters are empty (cost saving?). And it was Monday 10 am! This is the start of my banking relationship with RBC. Was thinking of doing more biz with RBC but this visit didn't give me a good impression. Not sure if this is RBC way or just this branch. Can't understand why you can't create a reception counter staffed with a trainee... Just like other banks.

Cy Cy

Wonderful service! Staff are kind and patient.

Amanda Soulliere

viktoria wrzesnewskyj

Very disappointed with the service: rude , bad attitude, unprofessional customer service. I wouldn’t recommend this branch

Annie Desrochers

(Translated) Very good service thank you (Original) Tres bon service merci

frances b fraser

Emelio Brown

Andrew Park

Wanted to initiate an RRSP institution to institution transfer. I filled out the required paperwork and printed it. There were two options to submit it, mail it or bring it into a branch to be sent through their internal mail system. I don't pay fees on everything to do the legwork myself, so I brought it into the branch. The CSR was very pleasant and said they would get it where it needs to be. Fast forward 3 weeks, I call RBC to check the status of the transfer and they informed me they did not receive any of my documents and therefore the transfer has not been initiated. Well done RBC Midland, thank you for losing my documents that include my banking information.

Aaron Silverthorne

I have no idea how this bank is rated 4/5 stars. I have had nothing but problems with them. When I go to deposit a cheque the tellers always say, condescendingly, I can use the ATM. It takes a few days for the cheque to clear, and I'd rather have access to all my funds right away. The eye rolling I've received over the years is quite tiring. I deposited a larger chunk of money, and at that time I was asked where I got it from. That is fair enough, I understand they have to check for money laundering etc.. but weeks later the teller asked me to explain where I got it again, and to top things off.. the manager did as well a separate occasion with another teller. Seems like an unusual, and personal thing to ask of someone just moving around money in accounts. It was previously proven money was legal.. stay out of my personal life. When I got my house mortgage, I agreed to a 25 year plan. A week or so later when I went to sign the papers, it had been changed to a 30 year plan. She said she didnt want to bother me, and thought it would help my application (Maybe it did help, but atleast tell me). During that week she had been emailing me about lawyers she recommended.. I have proof of times and dates. When I complained to the manager about it, I told him he could let her know that I was upset and felt put on the spot to sign the 30 year agreement. He told her and then she confronted me via email and telephone. She said things like she "is in treats at her desk." Talk about unprofessional drama.. what a terrible experience.. I opened a business account for a small production company, and they screwed up the name and called it the name of my partners previous company. I had just transferred funds into it, and was getting ready to film etc.. someone from RBC called and asked why I hadn't used my account yet. They said they "had noticed no activity." Talk about insulting!? What business is it of his? So far reaching and rude. What was the point of his phone call? Was he going to help my business? I recently decided to go back to school, and decided to apply for a student loan. Today I was shut down despite having the same amount of funds in RRSP's that asked for in my loan. He also went on to say my savings is amazing, and my credit is great.. I'm turned down because I don't have a job currently, but I'm enrolled in school full-time with part time employment in mind. After all the terrible experiences with them.. they had an opportunity to turn things around, and do me a favor. Lend me money with high interest.. I don't understand the risk? I was told that it's their model.. so what? It's stupid.. I will be severing ties with RBC and doing my best to steer people clear of this invasive, rude, unprofessional, arrogant, and conceeded bank.

Jeremy Arnie

My former bank head office.

Linh Trần

Bradley Shaw

Unfriendly tellers who don't want to give you the time of day much less say a word to you. Can be a long wait.

Aeo Jx

Activated card but got declined in the store after shopping. So had to call again and took 30 mins of my time for RBC to figure out how to resolve that. As with most banks, they don't take care about the customer at all.

K Rae

This bank has no respect for people’s time. It is absolutely ridiculous that there is no business teller to streamline service.

Olga Zapsenko

My husband and I had an appointment with Victoria. She was super friendly and helpful, we are happy to become new customers here.

James Mudie

Ya Lu

Denise Reyes

Lindsey Patten

Lindsay Mackie

There seems to be a lot of negative comments...I have been with RBC for over 15 years, and have never had any problems that they didn't fix quickly . Always very polite with me. I make little money and have no investements so I have had no special treatment. Its too bad that its not the same for everyone.

Jeffrey Hearn

The parking lot looks like it was carpet bombed. Potholes everywhere.

Shawn DeWolfe

One of Esquimalt's few banks and the only full service one in the municipality. It has that going for it and they know it. They are less keen to carry out basic banking services.

Alexei Gusan

Anh Trung

Ravi Dawar

Very rude people here at the bank. They refused my pregnant wife to use their bathroom. I understand the whole covid situation but I expected some courtesy here. If they don’t care for their customers, I am taking my business somewhere else.

Leonardo Zanguña

I've been spending more than 20 minutes just to make a deposit. 2 people to serve more than 10 cunstomers

George Neeson

Service continues to be much slower than it used to be. Disappointing.

hamodi jbareen

Jill B

Very slow service , there was a line up of 15 people standing and waiting but the speed was too slow . Looking at the long line the managers reaction was HOLY COW but she took no action to speed up transaction or come herself to man a desk ! Monday 12:20 pm / Feb 10.

Beatrice Steeper

Connor

Today I was discussing the results of the election from the previous day with a friend of mine while waiting in line at this branch and had explained my stance on the outcome. The teller I walked up to was with a customer but had listened in on our conversation and when the time came to speak with her she told me that i shouldn't be discussing politics in public and, to put it simply, that my stance was wrong, I didn't understand, and it would change with age. I'm all for a respectful debate but both me and my friend were taken totally off guard by this unprofessional expression of her opinion. I felt extremely uncomfortable as this woman dealt with my very personal banking information and told me that she "might not be able to help me" because of what I had discussed with my friend. In a position where you are required to maintain a confidentiality between you and your client, I would think an individual's opinion should be left out, especially when I only came to exchange euros to Canadian money...

Michele Knight

Michael Dondera

Extremely slow service.The staff is either extremely unfriendly or rude. Horrible service not a good bank to come to. Avoid at any cost. If I could give 0 stars that's what it is!!!

Tanya Kung

Horrible customer service. They only care about money, not about helping you.

Yehya Bahsoun

I have been breaking my bills into coin change for the past months and occasionally I get same employee that would deny me this service because I need a RBC account to do so. On the other hand, other employees have never asked me whether I had an account and respectfully accept. Never heading back and will never open a RBC account in the future.

Hasib Khan

Unprofessional,Mean, and they guy at the INF desk with they white Shirt was just chilling and talking to his friends while they line up was out there door, not Good

Christopher Askett

I've just moved back to the Royal Bank from TD Canada Trust due to the fact that the Royal Bank in my opinion cares more about their customers and have much better monthly charges not to mention that even though the branch on Lundys Lane is smaller than TD you can still get a wheelchair or if you walk with an aide in this branch without people bumping into you or knocking you over and they've got a desk for the elderly and disabled people to do their banking and they make you feel welcome and like you matter not just an inconvenience for them

Joshua Fact

SLOWEST SERVICE EVER!!! There were 4 people ahead of me in the line, and I had to wait over 40 minutes to get to a teller. With 5 tellers working, what on earth are they doing for 40 minutes?

Darnel Prince

Great staff, very helpful and informative. Shout out to James @ Grandview branch!!

Doug Archibald

James M Fraser

mathieu Pollock

I've never had a worst customer experience in my life, then at the RBC branch in Dorval. When I opened my account the business manager lied to me and every time I go there's always some that happens. I highly recommend you going to the beaconsfield branch.

Osama Basha (Turo Guru)

An amazing branch, with over the top, customer oriented staff. I have had an amazing experience with Tatiana, although I didn’t have a booked appointment, I just crashed in, she went out of her way to help me open a business account, although it doesn’t fall under her domain and she just started her new role. She was extremely empathetic, very personable and down to earth. I am proud of this branch being close to home, because I get to bank with people like her, and Natalya who’s given previously went to extreme levels to give me great business insights and hook me up with the small business department. Kudos to this branch and its manager.

August Guo (夢の102)

David Quesnel

My experience overall was good, mostly because of Sunny Lo who helped me out a lot. Due to covid they are only allowed to see clients for no longer then 30 minutes though, and knowing I was coming in to open an account, Visa, etc.. I felt a little rushed. I was the only client in the branch. No fault to the advisor Sunny. Should adapt time limits to what clients are coming in for ????????

Dan Fakkeldy

Worst parking of any bank, ever, in the history of banks. This bank’s location is a danger to the public.

Tahe Riyehi

Paul Mcdonald

Great people

Timothy Woodward

Z ack (DJ ZMiX)

Rhonda Tomach

Mallory Clarke

Really friendly staff and quick service

Landing Page Dude

I’ve been banking with RBC for 10 years and this branch is plagued with incompetent and rude staff. Do not do business banking here. They’re as bright as the ocean floor.

Amandeep Singh

Alexander Maximus

This has been my home branch for 5 years, never had any issues until recently. After being told at another branch to go to my home branch for and issue and calling in to the help line for them to tell me to go to my home branch, then going to my home branch for them to tell me to call a number... Apparently if you have an issue with RBC now they'll just pass the buck off to another person. I'm very disappointed with RBC as a business and an organization.

Crystal Douglass

awesome staff

Nathan Warkentin

Nice friendly staff, exchanging money was easy.

Josiah Caulfield

Send me my client card and fix your "internal system errors" or else im leaving RBC. This absolutely the worst experience i have had from a bank. You should be ashamed

Yeshi Choedon

As a former teller, this branch is lacking in every aspect of the banking business.

Ernie

10 minutes waiting in line...boo

Prairie Drives Canada

THIS BRANCH IS HORRIBLE - The Employees all just chat away and dont get anything done, there was about 10-15 people in the line up for 20 minutes not one person moved - Business side had about 3 people for 20 minutes and slowly everyone is walking away. I would stay away from this location. Ive been RBC for my entire life. THey can care less about small business

Sydney Clarke

The ATMs are ALWAYS down!! Super frustrating

Ganye

Terrible

Shuvankar Mahapatra

Oh! God ! Horrible experience ! I am using rbc long time now switching from RBC due to ppor customer service amd branch manager

Mike

Always has great service! Verry helpfull.

Kris Ofstie

Terrible. WORST BANK EVER! No Customer Service Phone Operators are Retards Never ever use this bank. You can't even leave 0 stars in the review.

Sir Muumin

Worst customer Service i have ever seen

Meiyan Duan

Worst customer service experience almost every time. So regret to deal with RBC. Most of employees have no idea of respecting people and their business. Hardly believe took me over one hour to do very simple request. Strongly recommend not to go.

Catherine Frain

How many people work there? Can't talk to anybody on the phone. Completely disorganized. Service centre is equally useless. Lindsay branch used to have a customer service desk. Now nothing. I'm so tired of the pathetic service here. Nobody knows what they're doing.

jdmciviczc

Very slow service too many tellers chatting and not doing banking how long should people wait while cashiers talk about personal chat

Lurdes Depaula

(Translated) Many communication problems with them until I settle my account! (Original) Muitos problemas de comunicação com eles até acertar minha conta!

Balwinder Singh Mann

mehul balsara

I have a great experience with RBC 1st Av Saskatoon Branch. Naira has always been helpful with the accounts, cards and general information related to investments. As a newcomer, I had an issue transferring money from my Forex Card. Though it took time and effort, Bansri and Lance at the branch made sure the transaction was a success without any charges. Though I live away from this branch I still continue banking with them.

Johanne Porlier

(Translated) Do not make Interac transfers with this bank, make sending errors and do nothing to track their shipments and you lose your Interac transfer. This bank does not care about it. (Original) Ne faites pas de virement Interac avec cette banque , font des erreurs d’envois et ne font rien pour retracer leur envois et vous perdez votre virement Interac . Cette banque s’en fou complètement .

Helen Chand

Mike M

Van Petheriotis

Long wait/lineups. New decor and counters are terrible. Great service from a manager that helped with an issue!

o

Was told by Priscilla that I was “too black” to wear a certain shade of lipstick.

Grant Gates

Good experience

ken snoddon

Why is it still closed

Momma Swaii

If I could give it less than one star I would. Always a long line up and only 2 or 3 people working. If the ladies would stop having such long, drawn out, non-banking conversations customer service might improve 150%. Unfortunately my local branch closed so I am stuck with this one. I will be closing my account asap.

Hardeep singh Deol (Goldy)

Tenzin Nyibum

Gaurav Sharma

The one star just for the courteous staff. I went there to open an account and I was told that due to COVID they cannot open the account in person. I can schedule an online appointment and they would do the process online. But wait, to complete the process, I would still have to come visit the branch to submit the documents and sign the documents. Make sense? Went to CIBC and was out with an account in 15 minutes with all COVID guidelines followed.

Raymond Meunier

Rudest bank manager in the province. Staff are slow and nosey.

Ziggycrazyman88 Ziggy

jeremay k

Donna-may Featherstone

Always helpful Very fast wait

Mario Di Giovanni

The.great Oak

Pretty swag

SWARTZ Tammie Daniel

To busy talking about social life to care people are waiting

Nugg Blazer

star.

Marcella Kammerer

The banks policy of dealing with Estates is unlawful. The disregard requirements of signatures to release funds and say it's their policy. The bank manager stated that they will allow anyone to take funds from the Trust account in order to pay bills of the Estate with complete disregard of the Will that governs all funds in an Estate trust account. Be aware

Devilkain 1

Scot and Trish Fenn

They do not answer any messages. They say they are too busy.

Tucker the Pug

First of all. I am leaving RBC. But this location....1 hour later and u get to leave.... 30 min if your lucky. Every.Single.Time....

Samantha O'Brien

The new automated phone system is VERY, VERY frustrating. Tried calling regarding Estates, which is NOT an option.. waited on hold multiple times and still unable to talk to someone. With Estates they are time sensitive and should be much easier to speak to a representative.... VERY unimpressed.

Benjamin Rees

Terrible bank. Terrible service. Terrible phone service ESPECIALLY. Train your employees and get proper English people to work the phones.

Martin Lee

This RBC branch is no help whatsoever. I had opened an account with them and supervisor and the management team has no respect for their clients and clients needs. I need to open a real bank because, my current bank is virtual. So what happened was: when I opened the bank account with them, I had many different etransfers from different people. People, etransfers is suppose to bank to bank transactions and the person has money in their account no matter if other person does not receive good and services or not. Their service is horrible, I went their the fifth time on the same day due to my issue was not resolved and the floor supervisor, her tone was not pleasant and say things like, ‘it’s you again’ I had missed work because of this. My whole morning gone. Thank you Dorval RBC for wasting my time in this.

B K

Ethan Angi (Marxman11th)

If you value your personal information do not bank here

Valerie Turner

While waiting in line i overhear a woman stating this is the slowest bank in penticton. I asked slowest RBC or bank? She responds, slowest bank period. I continue to wait . . . Only to find i have left my drivers license in my purse (not diaper bag lol). I am left feeling the other picture ID and answering security questions will suffice for me to pick up my replacement credit card, But no! after all of that I have just been strung along for 15 minutes with a sleeping baby and husband waiting in the car. So frustrating! I understand I needed my government issues ID - next time just cut to the chase RBC. Wont get that hour of my life back!

Sahar Yazdi

Jack Jackson

Worse service ever. Very slow this place DO NOT GO THIS LOCATION at alll.

Terese Geneau

Peter Strong

Like the bank but the closure of sat sun downtown with all other bank is to me a big question as to why? I work full time days 11-7 sometimes 11-9. But if I’m downtown at a local event how are we to get money from banks on sat or Sunday’s if they are all closed

Trentdimitri

DD Raptor

ATM has no security after hours

Kevin Gill

Have used rbc all my life. But getting tired of long lineups. Have to wait in line for 30-40 minute for tellers every time. Not enough people to serve all the customers in a timely manner.

Jay Stone

Nelly Tyurina

All the staff is knowledgable, professional & friendly, i can always get an appointment & answers to my questions

Erika Smith-champagne

Zaka Ullah Khan

No excessive wait times.

Walid Ahmed

Robert Perralte

Great service :) but the parking is very limited.

Erik Trudeau

Was dealing with this bank for my Rsp's. I was totally misinformed on some info. #1 money isn't available for 24hrs #2 must hold 10% right away and also 10% end of yr #3 they did a credit check to open savings account with out my permission. As soon as the ladies in the back new I was pulling all my rrsp attitudes changed and info was left out. They all had each other back in this case. Ask questions before you deal with this branch. I wont be returning to rbc

Jean-Jacques Buraglia

Brittany Fransen

Awesome customer service! Very helpful!

elise ahenkorah

I had a wonderful teller help me today. I had a more complex request and she was incredible helpful from start to finish. Her initials were NB and I hope that she sees this. Thanks for being so helpful.

Mouris Khouri

So and so customer service

HS G

Inconsistent methods of helping customers. One day a teller will offer a convenient and practical method to transfer funds… today I’m told “we’re not going to do it the way you asked”. Arrogant, power tripping employees. Such a shame

Jason Michael

Napolitan Brick Oven Pizza

amazing service from the staff at this branch!....my advisor was away on holidays and the manager quickly stepped in and had everything done in now time as I was in a bit of a time crunch....cannot say enough about the tellers, advisors and the manager Michael

CTS Turbo Sales

Liubov Elkina

unprofessional behaviour of their employees

Yuriy Grygoryev

People who work here don’t know what they do... I asked for a simple balance transfer of my funds from one RBC account to another RBC account and they said it’s impossible... is it freedom? They said something about their rules... I asked about the rules and they couldn’t explain it. Basically, I can’t use my funds in a way I need it. This transaction doesn't available in the RBC online banking and possible just in a branch. The simple transfer of excessive balance of my Visa to my chequing account. Are you guys serious?

Arash Vahabzadeh

Missy Alt

Friendly service

Lion Ass

Terry D

RBC Port ROCKs....all the tellers are great....super service...lots of smiles...even behind the masks...it's fun going in there....no complaints from my side....stay safe all and keep enjoying your work.....

Omar Ismael

Worst one of all them…

Nicholas Singer

Huguette Chance

(Translated) First visit to open an account: everything is beautiful. But it took ONE month to receive the ATM card in the mail. Subsequently, poor service when I wanted to rent a box. Weird also with the cashier who talks to her colleague and doesn't greet me when I leave. Had to remind me: didn't do it. .. etc. General impression of mediocrity. Royal Bank of Vancouver was the opposite. A splendor. Too bad for Laval. I closed my account. It was a test - I came from outside. .. (Original) Première visite pour ouvrir un compte : tout ést beau. Mais ça a pris UN mois pour recevoir la carte de guichet par la poste. Par la suite , mauvais service lorsque j'ai voulu louer un coffret. Bizarre aussi avec la caissière qui parle à sa collègue et ne me salue pas lors de mon départ . Devaient me rappeler : ne l'ont pas fait. ..Etc Impression générale de médiocrité. La Banque Royale de Vancouver était à l'extrême opposé. Une splendeur . Dommage pour Laval. J'ai fermé mon compte. C'était un test - j'arrivais de l'extérieur. ..

sara windrum

WORST BANK EVER. !!!! I’ve been with them 3 plus years and they still hold all my checks for 7 buisness days because I was told by a teller they descriminate against young people as were not trustworthy??? As soon as I heard that today , I closed my Bank account and am now with BMO. everyone ! Go wiith BMO it’s a way better bank!!!

Chris F

Very fugly people who run it gross wash your hands and face

Teepat Sutabutra

Christian C

10 am, and 4 clients including myself and I had to wait almost 30 min to be served at the counter... Besides, it would be too much to ask to put (at least one for Christ's sake!) a trash can for the clients?

Nick Allison

really good with service

gladdyworld

Terrible customer service.....

Ethan Obrien

The people here are great! However, RBCs COVID response has been horrendous. They closed all other branches in the area for 4 months forcing everyone to line up at the willowbrook branch. No business priority line so we have to pay an employee to stand in line for 30-40 minutes 3x per week for business deposits! I have friends working for RBC and they all are getting full salary still, just working 3 days per week now. RBC is taking full advantage of the governments 75% wage subsidy and limiting the amount of business they can do per hour by closing 4 of 5 branches in Langley/cloverdale area so that they qualify. RBC corporation is milking Trudeau’s government for all they can to keep profits high yet inconveniencing all the small businesses that deal with them daily!

Marta Borowska

They recently changed the ATMs. They seem a bit slow unfortunately but a bit safer. Mortgage specialists have been really nice and helpful. Clean location.

olivia smikle

Received great experience at this location, customer service from Kazi and Alex was awesome, even though I went there last minute to closing, with a transaction that lasted 20mins. On my second visit there, Alex went above and beyond to assist me. Thank you guys!

Matt Wood

Its unbelievable how they treat you.. Service Canada treats you better .. They thinks its a privilege for you to give them your money .. This is also in dealing in the business end of the bank... Cant wait to be done with this place

Fati -MIH

This location need customer service training/ knowledgeable on product.

814lovebug

Really good services everyone is super friendly just need to update hours online it says it's open but with the covid virus its closed Saturday and sundays and had no idea drove into town to turn around and go home

Taron Stepanyan

Derek Hamel

Rehan Vasi

Amazing customer service, professionalism and transparency. Rbc is fortunate to have Nada El-Roz as their manager for this branch. Such a great leader! Thanks again for resolving my account issues.

Jina Chai

Abby Schaap

Hoorrible service the wait online is dirastically long everytime I call. I will be changing

Eugenie Robitaille

Leslhies

Very dissapoointed with the bank might switch to a new one first problem they gave me a card i could only use at the rbc bank while waiting over 2 weeks for one to come in the mail just to find out i cant even use the card i got for online purchases went to the bank again and they told me they have to send me a second card thats only for online purchases so now i will have 2 cards and waiting another 2 weeks for the 3rd card its so annoying they could of told me this when i signed up for the bank account

GoldiRock Records

Excellent service and adequate hours. We haven't had a bad experience with them and the staff are typically eager to help, serve and explain in any situation or need.

John Sturtz

Excellent customer service during these trying times...

Ka Eddie

Each time I come here, there's always a lineup. They don't do anything about it - very sure all clients feel the same way like "..I'm already here, might as well lineup..." ??!! Do they even look at determining when the peak time is, when there should be more staff in front compared to slack times where maybe 2 or even 3 staff can go on break at the same time? I don't think they even bother.. maybe they should start training that security dude who's just standing in the corner doing nothing.. I just don't have a choice that's why I keep going to this branch, coz it's just a block away from where I work... they just really suck big time!!

Tammy Makokis

I love this place. So many bright helpful people. Twas great to discuss my financial future with great minds and ideas.

Gary Lamarche

Tim H

Phoebe Braus

It's been over 6 months and they still havent fixed my client card/account issue.... Giving me the runaround of when I could speak with the manager. Smh

Tamara Rogers (Calgary)

LIBERALS ONLY?? Head office literally turned down a large building loan that their Calgary Office was eager to close, with a company and owner who passed all the financial expectations with flying colours. Why?? Because it was from an independent journalist company that happened to have different opinions than Trudeau. Pathetic. Who's pulling the strings here?

JL Zhang

This branch dose lossy job. very unprofessional ! Make stupid mistakes and don't follow up what they suppose to finish!

Brett Mapes

I was frustrated heading into the branch after the customer service line (1800 Number) couldn’t fix the issue with my account. Melody dealt with me at the Downtown Regina branch and I can’t say enough how much I appreciate the work she put in to help me out!! Thanks again.

Neil Neil

Great location. Friendly staff and well qualified FA's and business account managers.

cornel henery

Did not feel welcome at all. Go to another branch if possible. Read the other reviews. Its true. Just sad that RBC has these people representing them.

Connie Rocha

It’s absolutely impossible to connect with anybody you are given the runaround over and over and over again until you have to hang up.

Dai Qianting

This company are so not honest and not reliable .She ask me do favor import the product in China,and her employee promise she will pay for us after the product delivery ,but after the product arrive ,she pay nothing and tease me .Doing business can not be like that ! When she purcase the product in China ,I even offer the free hotel for serve her ,but look at what she had done to me ,it is so shame for her .If the owner are have so bad personality ,she surely will not treat her customer well!

Lilly-Grace Nash

Daniel Macdonald

Nima

Good branch! I have gotten good services several times!

Jag Kaur

My first experience of phone appointment and i am very happy,relax and grateful to Belinda Wu (Financial Advisor) who made the whole process so easy and quick. she was so nice and knowledgeable she answered all my questions patiently made me understand each step and what is best for the future.I am relief that i found her and for future consultations my go to person is Belinda forever. I will highly recommend booking appointment with Belinda.

C J

I have made an appointment and met up with someone, and afterwards have requested follow up emails, several times for several months. Unfortunately, I have not received any responses. To clarify, I am a client and I actively reached out to RBC representative 3 times and I got ghosted. This is unprofessional. My experiences have been unpleasant and I will not be visiting them again.

roseline bennett

No phone number. You have to go in person.

Brent Erb

Cory Kingsbury

Dragon Paragon

They shut down my temporary debit card before the permanent one arrives now i can't access any of my money. The advisers are always 'busy' when you try to call them. I will never recommend or go back here ever again

The Jeff Leeson Show

I gave 1 star because it made me, but truthfully it deserves 0!! The Manager (Samantha I believe) gave by FAR the WORST customer service I have ever received, I do NOT recommend anyone going to this branch EVER!! She was an absolute nightmare to deal with and should not be in a position to talk to clients EVER!!! HORRIBLE!!!

Anson Hardjojo

Dalton, one of the client adviser of this RBC branch, helped me in setting my account back up from suspension after my online banking was hacked and manipulated. He's has been very understanding of my situation, was very thorough in checking my information and making sure that my account was in good hands since I froze my account. He's helped me twice now and definitely is very helpful when you ask the questions :) Thank you, RBC team!

Simone Ducharme

F. Mazz.

Oh dear, where do I start??? If only I had the time or writing space to explain the headache these guys have been for me. Worst bank to deal with regardless of the issue. Highway robbery with fees and surcharges. Terrible service for low to mid income clients. Was a client for 2 months and I have since closed my account. Switched over to VanCity who have just been great. Good riddance RBC!

Julien Nolin

Horrendous customer service from GAURAV. Teller never even greeted me, spoke to me in condescending tone, and just looked like he was just in a bad mood. Not a good representation of RBC banks. Should hire someone who wants to be there and can provide a simple form of customer service. I will be changing banks after my experience with GAURAV. And now seeing all the terrible reviews at this location, I should have known better then to waste my time.

F. T.

Not my branch, but always great to do busines here. Friendly and helpful staff. Great location.

Larissa Russell

Branch Manager was extremely cold, aloof and dissinterested in providing a resolution for our small business's problems. Do not bank here unless you want increased fees and non-existent customer service

Brandon S

Slow ass bank anytime i've ever had to deal with them, Go to the one in burnside if you can because the amount of time you spend waiting here you'd be able to drive back and forth between this branch and the burnside one 4 times

Lisanne Bond

Make you rewrite your Power of Attorney if they don't like the wording even though the government is happy with it, the insurance company, etc. FOUR TIMES they had me do this. They're just a bank!

Alex Del valle

Worst RBC branch I've ever been to. Too bad -5 stars isn't possible. Whomever is the genius that thought up the new layout, should be arrested and sent to jail for littering and throwing poo around. Not only is it ugly, but the way it's set up, decreases space for people to form a line, thus creating one single line that stretches out past the door, rather than having a winding line so more people can fit. I love RBC as a bank, but this desecration of a renovation should be cleaned up and started again.

Christopher Cordiner

Usually very busy on week day's and really busy on Saturdays. But, it is a really Fancy building though...

Nataly Camacho

(Translated) Tonight I had to go to the bank. I went with my brother, because he too had several things to deal with. AND we were very fortunate to be served by Nicholas Cornier. Honestly, we don't often see people who are attentive and take the time to respond cordially to any questions. With my brother, we came out completely satisfied with the service he returned to the branch to ask his name to describe this review. Thank you for this excellent service! (Original) Ce soir, je devais me rendre à la banque. Je suis allé accompagnée de mon frère, car lui aussi avait plusieurs choses à règler. ET on a eu la grande chance d'être servis par Nicholas Cornier. Sincèrement, on ne voit pas souvent des personnes à l'écoute qui prennent le temps de répondre cordialement à tout questionnement. Avec mon frère, nous sommes sortis complètement satisfaits du service qu'il est retourné à la succursale pour lui demander son nom afin décrire cet avis. Merci pour cet excellent service!

WCHC FUSE

This is the main location, in Windsor, Ontario. Representing the RBC. The staff also Management are very friendly and helpful. Very clean always. Multiple ATM. Parking is a challenge. If the parking was better, it would get 6 stars from me. If that was possible.

Sheila N

I always have the best experience at this branch. I stop by yesterday and Joyce was very helpful and professional, she took her time and showed me how to book appointment wirh an advisor through my online banking. If you need any inquieries Joyce is the person to get advise.

Miroslav Rapcak

Stay away of this branch and ideally the whole RBC! The uptown Waterloo branch is full of incompetent people who can make your life miserable. They are unable to answer elementary questions. If you ask them something, they just make something up to get rid of you as soon as possible. As a result of that, we have been waiting for a wire transfer for 4 days and we have no idea when it is going to go through. Ehsan is the worst advisor! He does not answer emails and his knowledge is very limited.

Loubna TAIBI

(Translated) Satisfied with the service (Original) Satisfaite du service

margely toledo matta

(Translated) Good attention, they have patience with the foreign language (Original) Buena atencion tienen paciencia con el idioma extranjero

Gobind Sidhu

The RBC associate who helped us today was the nicest and most helpful bank associate we've ever had the pleasure of meeting. Her name is Lynn Chen. She was so nice to us, and she truly went above and beyond helping me and my dad set up our RRSP accounts. She even stayed 40 minutes after closing, just to make sure we were all taken care of. She's a golden employee and she deserves a big raise!

Amil Maan

Jack Wrong

Pick up the phone this is crazy so unreliable I HAVE WAITED DAYS JUST TO TALK WITH SOMEONE AT THIS BANK service is horrible

Brodie Craswell

Thomas J.

ATM charges 3$ at this location.

jeff connors

Well organized and very helpful

Armand Rashid

Really bad location for a Bank. Hardly enough parking and a pain in the ass to get in and out of. Not my favourite bank to visit.

Michelle

I have had nothing but good things from RBC on Jarvis street in Fort Erie so far. Hope that doesn't change.

SAGAR ساغار

Stephen Chong

Shaun Gavel

T Riman

Don't choose RBC. No sense of urgency, no respect, and they don't even listen on the phone. I lost business because I chose this bank as a business account. You mention your concerns and there isn't much that can be done. I highly recommend a more serious and professional back. I will be changing banks after 10 years of loyalty to this one. They treat you like less than a number. Not only do they not help when there is a problem they are constantly trying to up sell you and not be accountable for their mistakes. You are constantly transferred from one department to another without briefing and lots of finger pointing between their own staff.

Pika Pika

Debra Alderman

Very pleasantly surprised by the care and competence of the staff.

Monica Biloz

(Translated) Very very disappointed with the service more than 35 minutes for someone to answer the call.. I really plan to close my account with this bank ???? (Original) Très très déçu de le service plus de 35 minutes pour que quelqu'un réponde l'appel.. J'envisage vraiment de fermer mon compte avec cette banque ????

Ian Robertson

Best staff of any RBC branch - they know you, lots have been there for years - always great to deal with.

Bruce coonan

Excellent service during these pandemic times.

ܔܛܔܔ ܔܛܔ 83ܔܛܔܔ ܔܛܔ

I had tried multiple times to contact this bank to set up an appointment to possibly set up a bank account with them and find out what all I needed to bring with me. There was no way to get in contact with anyone without already having a bank account with them because after dealing with the annoying automated system it hangs up on you if you don't enter your bank account number and there is no option to talk to an actual human employee for help. Even when you go online to try to book a meeting; you have to have an existing account and the 1800 number it gives to call if you dont sends you to the same irritating automated system that you need to hsve a bank account with RBC to continue!! Such an annoyance!! I will definitely not be settint up an account with RBC after this experience!!

Tom Klaasen

16 minutes to get a call answered at local level , yes my call is so important to them, here's a hint Royal , want to make people happy, answer your phone, with a live person, your voice assistant amswering systems it pi##'s people off, your so cheap, you wont spend $25,000 a year to answer your phones, PATHETIC

Terry G

Made an online appointment and saw a sign that said to take a seat and wait for the representative. Multiple representatives passed by and introduced themselves to other clients while I waited for service. Waited close to 20 minutes before having to find the representative myself.

Sight less

They do not know how to do cash advances from credit cards.

alex molnar

David Parsons

philippe massip

Anthony dos Santos

1. If you go to the branch I would suggest seeing Shawn Savage. He is pleasant to deal with and very understanding. 2. They disqualified me for the ipad promotion because of a technicality. Thats okay but there were not willing to put any effort to go the extra mile for winning a customer. Not very good service. 3. Branch manager was rude and standoffish.

Stelle Sepidoza

As a bookkeeper, I deal with alot of banks for customer deposits. This is one of the slowest banks i've ever been to. Unfortunately the personal banking line is usually the better than the business line because the business line only has 1 person attending to it. They need to do something to better serve their business clients.

Ellora Nandi

I hate to leave this review because I have met a few wonderful tellers at this location, but they are the exception not the rule. Most of the tellers are slow, inconsistent, and will spend more time telling you why they can't help you than helping you. If you have to go there give yourself more time than you think you'll need.

Catlin Foster

Ali Heidari

Alberto Nieto

Mark Delamare

Nathan Hewitt

Apparently pointing a gun at the people in the booth while you make a transaction is "illegal". should have made it more clear. smh. also, why is it listed here as "rbc royal bank"? it should just be royal bank of canada, not royal bank of canada royal bank.

Lou Dawson

Tim Bembenek

Peyman Moradi

Tom Hsu

the costumer service was cold and confusing. they treated me with suspicion when i was just trying to return a lost wallet and it didn’t feel warm. they’ve also counted my deposit wrong, twice. one time they corrected but the second time i lost over 800 dollars through the machine. i’m still with rbc but i just avoid this branch now. updated - they have updated their machine so it does a pre count. it’s pretty silly before how you just put your money in an envelope and hope who ever counts it is honest.

Muhammad Rehan

very busy staff is soooooooo lazy

Adnan Tahir

Absolutely terrible service. I've had minor issues with RBC in the past, that I overlooked. This particular time, I needed to make a simple adjustment on an account, it took me over 2 hours on the phone (was hung up on 2 times), reached the wrong department, transferred, hung up on again, walked into the branch, the Branch Manager was unhelpful and robotic, the Direct Investor crew was very rude, the staff have little to no empathy and simply don't care about the clients' time. Will most likely be ending my 10+ year relationship with RBC. Simply astonished how they treat clients. Update March 29th: I was contacted by a rep from RBC who assisted me through my issue. I made my formal complaint and it was handled (not in a timely manner, but handled nonetheless). This specific rep was helpful and courteous. I hope RBC has more reps like this.

JENI

I have to update review, they changed all staff and some are too loud with personal info and have no experience. I do not go here anymore. Pleasant staff, always welcoming you with a smile. Professional, quick and accurate service. This is my favourite location solely due to the staff. They always remember who I am and know when and when not to take the time to have a conversation. Quite when conversing information regarding my account. It’s always a wonderful visit

Rohitha Fernando

Maciej Szarecki

Jerod Rathbone

Kimberly Golden

A bank is a bank is a bank. This particular location has some friendly and helpful staff, and it is quite accessible.

Maryann Song

I was up sad with this branch 2 times already, so I have to write a view here. hopefully they can change management for this branch soon. My account was locked for some reason right before Christmas time, I called Royal bank call centre, they told me that I have to go to local branch to unlock my account, since I was in Richmond branch one day, they helped me but said for unlock account, she referred me to the location very close to my home - white rock branch and booked an appointment for me the day after. after I arrive there, some staffs try to help me, they said they need contact with Toronto branch (and they closed already), I can't reach my account until this year, this branch's president (a lady) don't care me at all, I was very up sad, I won't go to this branch again even it is close to me, and after new year, I contacted with RBC call centre again, they told me White Rock branch could help me before new year by calling Edmonton branch, see, White Rock branch's management have such poor knowledge to present RBC bank, they are not qualify at all, RBC head office should change this branch's management team. otherwise they will lose more customers.

Henry f Duke

This is the first time I have been back at thisbranch in over a year as we have moved to St. Catharines, I needed some paperwork completed on my way home when a RBC employee ( ELVIA ) went above and beyond in helping me ,very helpful indeed, and this is why I stay a loyal RBC customer, please thank her again for me, great job RBC

Michael Sayyad

pleasant experience with the branch staff. I had an issue with customer service over the phone with a guy name brad who was extremely rude. I went to the branch and complained about virtual customer service and brad mostly. Stanley Wu, one of the assistant managers, helped me and took the time to follow through the issue in a very professional manner. He was also very knowledgeable and understand my issue clearly whereby the customer service over the phone had no clue and offended me by saying we just can't help you!! Stanley called me today as well to update me on the status of the issue I had with a transaction and he followed through reporting my complaint with the higher managers about Brad at Customer Service. I am very pleased and happy to be doing business at this location. The managers at a location are the ones who set a standard and others will follow.

SweetSugar Candi

Colleen Ha

Great customer service experience working with Gener.

Grower

Everytime I come in here to deposit a cheque I get questioned like as if I'm at the border. Absolutely worst customer experience. Dont grill your customers like they are criminals. I will be switching banks.

Krystal Adams (Wolverine)

They help to the best of there ability

Kelly W

Colleen Morrow

Currently closed due to Covid-19. Otherwise service is friendly and fast.

raghav ahuja

Khaled Me

Good customer service :)

Johnny Etienne

Just great....

Madison Hadfield

Awful customer service and long wait times. Avoid at all costs

Ricky raad

This is my experience with RBC, instead of creating a good image you most start on how attracting the new customers by giving outstanding service along with reasonable pricing on your fees. I brought a cheque from your customer made to my company for certifying not only your staff from Kingsway branch refuse to certifying it just because they say they dont certify even the cheque was from kingsway branch. We took the cheque to another branch and they did for a charge of $45!!! Thats almost 400% above other banks like TD or BMO. Your staff at second location asked me to pay it in CASH!! The only place people wont expect to take payments in cash ! After this time I had cheques from RBC and took it to other locations and apparently every location charges whatever they wish and they ask paying in CASH. The service is horrible. I don’t recommend this bank. I thought I should share my experience here for others before deciding to give RBC a try. ????????????

Don Sawyer

I have dealt with financial institutions for more than 50 years, both professionally and personally, and rarely, if ever, have I encountered a more helpful, patient and supportive advisor than Galina Nikiforova. As the new financial officer of a recovering community organization, I needed the guidance and advice Galina provided in reestablishing our account, and she gave it with great generosity and kindness. Her personal interest and caring simplified the process and made us feel valued and welcome.

Angela Chao

They are suspicious of my money. They treat me as if I stole the money from them. Their attitude to me are like I owe them something. WHAT HAPPENED: I was trying to close my bank account and get my money out of the account. However, they are very suspicious of where my money comes from when I deposit my tuition fee in early August. They started to question my money and I asked my father. They started to ask me and look at me suspiciously that they think it's strange that I don't know where the money’s from. EXCUSE ME!!! When you are only 18 will your father tells you precisely from what bank he took that money for you???????? I only know he got that money legally from his job that his boss gave it to him!!!!!! And when I started to tell them where my father took that money from, the lady with blonde hair just walked away as I am saying something important!!!!!!!!!!!!!!! Trust me people. If you want to open an account and if you are a foreigner. Don’t open at RBC, YOU WILL REGRET IT!!!!!

Brother J. Tan

Ms. Alesandra is a great servant of RBC with supreme customer service skills, very joyful person & always connecting to clients.

Ravi M

Jonathan in RBC redeemed the poor service I received from the teller. You guys are lucky to have this man.... excellent customer service skills. Give him a raise.

James Mccabe

Banking there for years great service

Alexandre Desaulniers

Captain Nizar Dayoub

(Translated) Very satisfied (Original) Très satisfait

kerry mckay

Love the new place so fast

Angelika Young

Sam Ejaz

Cindy is a very bad customer service agent. She don't even say hello/hi/bye/greetings to the clients. Rather than making banking easy, she tries to creates extra trouble for clients. We didn't deposit our money in RBC to see the frustration of your employees. If they are not fit for job then they shouldn't be here. Very very bad customer service. I'm feeling bad that I opened my account with RBC because of that lady

Harman Sangha

Shuvankar Patra

Worst bank manager. I transfer my all account and safety deposit box due to managers and staff attitude. What a shame for Rbc.

Kendra k Gucci & Trix

Racial profiling at this branch

Austin Leprieur

Harzaan Gnanakaran

Chris

Great, albeit relatively inexperienced, staff. Crazy high, greedy rates on everything, especially currency exchange

Danny Mendlow

The absolute worst experience I've ever had in a bank. Despite being my "home branch" (where I opened my first account in grade 7) - and knowing me and my family for decades - the 'assistant branch manager' (not a real title btw) decided to arbitrarily and without any reason put a 15 day hold on a cheque I have been cashing for years from a giant, reputable source that has never bounced a cheque in their existence - when told I would then be closing my account the assistant branch manager had zero reservations and rushed to train her new employee how to permanently close my account, not only losing my future business forever but seeing zero value in the decades of business history we have. All this ridiculous behavior over a $1500 USD cheque. What an embarrassing way to conduct yourself as a once respectable pillar of a community. I've been walking into that exact branch since I was in diapers and used to know all the employees because I went to school with their kids. Used to be considered family there and now I'm just a number they have no respect for whatsoever. Then I called corporate complaint line and their COMPLAINT VOICEMAIL INBOX FOR THE ENTIRE COUNTRY WAS FULL! HAHAHA! I wonder why. Can't wait till this failed institution rightfully collapses.

David Crossman

Ladan Samar

RobertTS

Almost never crowded, good customer service, nice atmosphere.

Magarin Yessica

Horrible service!!!

Mani Rezaei

Drop it like it's hot, ladies.

Adam Martin

Rick Kumar

Unlike CIBC they got their own bike park stand right next to the entrance & own car park. Also they have sanitizers at entrance and other spots. Very convenient for customers. Shows that they are making an effort.

Yiwei Qi

YM Chao

I've had good service and a great experience.

Nathan Griffiths

They messed up opening my account then charged a few NFS fees. They fix with little trouble and I only had to talk to one person.

Jenifer Daquipil

Chong Boogie (boogie chong)

Jenny Frazee

Shawn Bottle

Can't seem to open up a bank account but great service

Shlynn B

I have had the worst experiences with RBC. I have been with them for a very long time and they have not helped in any situation. If only made them worse and more stressful. I recently experienced a situation in Orillia with a Financial Adviser whom of which was working on a mortgage renewal and home equity loan. It took her a month to finally inform me I wasn't approved. After submitting numerous unnecessary documents, and obvious much wasted time. I tried email, phone calls , leaving numerous messages with this particular 'advisor' to only be ignored. Then finally when I got a reply I was told my file had been put aside because it was RRSP season and she didnt have time for my renewal for another week because she was behind on her work. So when I finally requested my file moved to a new advisor all of a sudden I wasn't being approved.. It was an obvious retaliation move. Thus I have decided to cancel all my services with RBC . Including my mortgage. It will be a long process for myself but this isnt the first time RBC has let me down.

Borscht Kid

Angela Kostyk

Blake Dezormo

This particular RBC location has perhaps the most inconvenient business hours of any bank in Guelph. It is open less than 8 hours during the week and closed on the weekends. The few times I have tried to visit this branch have been frustrating as it is not open early enough for the average person to attend before work, nor is it open late enough to attend after work.

Andrew Kostenko

dalveer boparai

This is worst place the manager is not helpful at all. Will never go back switching to another bank

Marla Orcherton

Had to contact RBC, for a very important movement of investment money, for retirement purposes. I have a investment person indeal with, couldn't get her onnher phone, left a message 24hours ago. Decided to call the branch here in moose jaw, couldn't get through without a client card. Het assistant had a phone number, call that, got a message saying she was away until September 3, and call this 1800 number for further assistance. I called, got a person, not from this province, saying my representative was no longer taking appointments or cliebts in the foreseeable future. WHAT!!! im already a client. I'm serious and going to gonwith Conexus credit union. Over half a million dollars in pension monies lost yo RBC

Slava Pustilnikov

anusha katwal

Good

M Rivera

Almost every week, I go to this branch asking to help me my request to cancel my RBC insurance, unfortunately my problem still a problem in other words I couldn't get any resolution, they keep giving me a toll free number to call as I always told them that I already contacted their RBC Life Insurance non-skill and inconsistent client services.

Nicholas Cormier

They wouldn’t let me pull my money out because i wanted to invest in crypto. The people on the phone were even worse. Banks are a massive business and that’s all they are.

Noah Bellemare

Bad

freddy forlin

I am missing items from my safety deposit box.Is there anybody else that has had this experience?

RainshadowCoast

This bank is a disgrace. The service has gone down the toilet. Even simple inquiries To get a phone number or speak to someone is more than the RBC can handle. My lawyer calls them the Jekyll and Hyde bank. Love your investments, treat you like a criminal on your loans.

Cory

Vanna Nguyen

They turned me away after I waited for 20 mins and asked me to go to the RBC in Manulife because my banking needs would take too much time and there was a lineup. Not a way to manage their clients. Unless they're looking to lose a client, then they're doing a great job at it because going forward, I'm making the conscious effort to not go to this branch. They do not value your business. I don't value wasting my time there.

Chad J

Good location but they don’t have a business services line, so be prepared for 10+min waits.

LOUIS APPLE

He said all the money from years ago never been there

François Ouellet

opal nicole

I wish I could give them a negative number. I've had two instances where funds were taken out of my bank, by mistake from businesses that that I direct deposit to and I have given them a written letter saying it was a mistake and RBC representatives say that the business is responsible for refunding the NSF because they took out the money.... So, here I am with -$90 because of this bank robbing me. N Another thing is,to they have changed their entire phone system to a voice automated system that will hang up on you if you don't give it the correct response in time and does not ever connect you to a real person.

Pascal f

(Translated) very slow service, and the counter for business service at any point faster. and even if the queue is long, the clerks take their time, discuss the client's new bag and sometimes leave for their break when the queue is at its longest. (Original) service très lent, et le guichet pour le service au entreprise en aucun point plus rapide. et même si la file d'attente est longue, les commis prennent leur temps, discute de la nouvelle sacoche de la cliente et parfois s'en vont à leur pause au moment où la file d'attente est à son plus long.

PJXM News

M

Rbc really loves to nickel and dime you for everything. Can’t even waive 50 cents for closing an account. What a joke. All the employees I’ve seen are miserable

Jorge Francisco Gomes

Nice staff

Vincent Chevalier

Would love to give this branch 4 or 5 stars based on the excellent service on weekdays. However they are the only bank branch in the downtown core who lock their doors for their ATM. It is extremely frustrating to not be able to withdraw money from my own bank at 2pm on a Saturday afternoon. Wish they could renovate to put an ATM on an outside wall, like the RBC Chemong location, or weren't so worried about cleaning expenses from having a vestibule that is readily accessible to the public.

Gary Ogden

Jennifer Szoke

This bank is amazing! The staff here are super friendly as well!

Shannon

Bly blu G5

Great service

Brad Huber

Sucks. No one will answer the phone. One simple little question. Go to TD it rocks

Miracle Magic

Samantha Baldry-White

Marge Simpson

Fairly new building. Located in parking lot of 1000 Islands Mall. I used the drive-thru only.

Mark Rees

Friendly staff

Kirit Prajapati

Rodolph Chaghoury

Kent Spriggs

ab s

Science According to Mr. B.

Love the USD ATM!!! Very convenient to get U.S. funds. Very friendly and knowledgeable staff when I require their help.

Nevaeh Akers

I was assisted by an older woman that went by the name Mitra i believe. She was very condescending and was asking questions about my situation out of pure nosiness. At first i thought it was to help me but then I realized she just wanted the gossip. She walked away without saying anything and without telling me what’s going on multiple times. There was definitely someone who could have better assisted me at the branch. She needs to be retrained.

Albert Amar

Friendly efficient and professional staff

Vladimir Levtsun

Robert very helpful, BM not at all.

Kawsar Shirry

(Translated) The staff are lovely (Original) Le personnel est adorable

Christian Thomson

We've been a client of RBC for eight years and it's been nothing but an uphill struggle. We're posted to do $2m this year and I can't even speak to someone on the phone. Do you call that leadership? or even customer service?

Carole Thacker

Can't call the branch and talk to anyone without a huge wait to talk to an advisor. Doesn't work with a cell phone.

Afzal Malik

worst customers service I have ever seen. The employees are arrogant and had no courtesy though my nabours but rude they are. Pauline is worst amongst others, she is non professional

GHOST55CAPTAIN -

Fast pace bank with friendly workers and different banking options

Nait Nacer

waterup380

It was fast to get in and go

Syed Hussain

So happy with Atena's 5 Star customer services. Nice personality, helping attitude. She will go so high in her banking career. She knows her job and client dealings. I was so upset with RBC and this branch but she turned the table around. Understood my complex banking needs and came up with an out of box solutions. Cant get better than that.

Derek

Horribly slow and Branch Manager just stands around chatting holding up lines

Carmen Mbele

The most friendly and helpful stuff I ever experienced in a bank! I feel extremely well treated as a customer

Blaine McCrea (Theanykey)

It's a bank. Never had any problems at the drive up ATM and when I've been inside the bank, they've been friendly and helpful.

Jean-Francois Saine

Alysha Wisniewski

The good news is they allowed me to get a credit card while many other banks declined me due to being a student. That is where the good news ends. I received a phone call telling me to go to the bank to pick up my card. I thought it was odd as I applied online. Off to the bank I went. Presented my ID got an envelope and asked if I was good to go the teller said yes and off I went. At home I tried to register my card online and I could not register for online banking as I had to go back to the bank. Off to the bank I went again explained the issue and the lady told me that it was my responsibility to check all the papers before leaving the bank. There was a bright pink sticker on the front of envelope that stated ACTION BY BANK REQUIRED. Seems to me like that is the banks job and not mine. The teller told me thay next time it is my responsibility to make sure that gets done. Don't worry there will not be a next time. What should have either been mailed to me or solved during my first visit was not done. This resulted in me taking more than one trip to the bank and calling RBC. Clearly they don't care about anyone's time but their own and don't care about people trying to be smart and stay home during a pandemic.

Paul Spencer

Fast service!

Sunny Vee

I've been with Royal Bank for years, since I was about 12 years old. The customer service has always been great, my experience has always been great. Today I find out they fund oil pipelines that cut through indigenous land, harming wildlife, land and drinking water. These factors contribute to climate change greatly and if we aren't saving the planet...you guessed it... we're killing it. On top of all of this, it affects human rights. If you stand for climate change action, do your research and let your banks know how you feel. We only have one Earth. There is not another place to call home. One voice DOES make a difference. We can create change, only if we speak up. No stars ???? for Oil pipelines Two Stars ???????? for having amazing humans that have helped me so much over the years, whom may also not be aware of this very issue. Open your eyes. Open your mind. See the possibilities that CAN happen because of YOU.

Pandahkiin

The location isn't the most friendly to clients. I've been with rbc for 15+ years and I brought in a cheaque in for only 900$ and they put it on hold for 4 business days, and the teller was adamant she couldn't do any more then that.. with no access to any of it. Once I spoke to the manager her gave me access to 100$ of it.. and he questioned if I use rbc as my main banking account.. I have deposited cheaques twice the size of this with no issue in the past at other locations, but this one made it super difficult.. suffice to say.. I will never be using this branch again. I advise you to do the same. Not Impressed.

Gary Cameron

Brain dead robot assistant will not let me connect to a human. Pay a human to answer the phone please!

don bryson

Great staff and service safety features intact for safe bank in needs????

Sue Ellen

Riham Al Khalaf

Excellent service ! Nothing to say more ! Both English and French stuffs available ! I have had a great experience. Thank you for RBC Banque Royale for thé service !

Doris X

The several times I visited there, I felt welcomed and the young man working there showed genuine interest in helping a customer.

Bosa Nour

Bad service....they not help when there is a problem

Daniel Cadena

Eric Xbox

Convenient, central location

S T

No time management at this bank, takes them 25-30 minutes to get through 3 people. They do not care that they take so long. Wish I didnt have to deal with this bank but my replacement card was sent here. Took 30 minutes to get the card and then they asked me to stay longer when i already told them this long wait time made me late for work.

PineRidge ATV

Usually able to get the job done but you’ll need patience

CC Mok

Slow service because the staff are not motivated to work, slow service because the staff are not trained properly.

Mike Graves

Bryce Rouse

audrey alcuran

Jessie

Worst customer service. They never have any answers too any questions. No one there is friendly or helpful.

Jacky Chan

A teller at RBC has poor customer service skills. She whispered to another teller about me, in front of me. I was trying to get my problem resolved and she refused to help me so I went to another teller and that's when she started whispering to the other teller I was talking to.

Zane Simmo

Would not recommend toke 3 months for my Debit card to get here. The bank was no help at all.

Kenny Lin

Went to this RBC for 2 years. Finally moved away from this area, many account managers act like used car salesman and I suspect account openings are commission driven. Not too pleased with customer service as most replies consist of "do it yourself" or please don't talk to us unless you want to increase our sales attitude.

MainLark Developments

This disgraceful Institution does not fulfill their obligations as a financial institution I presented a certified check which I received from another bank not more than a few blocks away. They made me jump through hoops go back to my vehicle get the receipt and still for no other reason except for discrimination they were unwilling to give me my hard earned money. The Royal Bank their staff and it's policies are Criminal.

jeffswiss

I had a rude white woman with brunette hair and tattoos serve me yesterday, who discriminated against me. I don't like this location, and will avoid it at all costs.

Parisa Badihi

I've visited this bank three time so far and I have to say the tellers are surprisingly slow. I was in line for one hour when there were only 3 people in front of me and after that she did not accept my ID and debit card to start the service. never had such issue with any other RBC branch.

ALL-IN HARDWOOD FLOOR REFINISHING

Says open till 7. Was there 5 mins past 5 and was closed,

Russell Novadale

Fast service

Glenn Campbell

I have had fabulous service at this branch. The service reps have always been supportive as well as knowledgeable. Happy to recommend this institution as it still has the human touch.

Erica-lea Vautour

very friendly staff. great customer service. easy to access

Neil Sharma

Good customer service. Manager is amazing.

Andrew Wiebe

RBC's gatekeeping is the worst. Can't get through to a branch by phone. After navigating their crazy phone menus and inputting all the information, the automated message just says they are too busy, tells you to go online and hangs up. However, you the online system does not allow you to schedule an appointment without an account. Not sure how this bank is attracting any new business. There are much better banking options.

Maria Quattro

Aahad Hasan

Sir, I need Your Help...?

Junaid Asif

Worst customer service. Staff is so lazy and impolite. I have been to this RBC several time and its always crowded. I don't know whats staff is doing either sleeping or playing games.

Lijo T

Very bad experience from this RBC branch. I went to open a US account. But the lady in the reception was very arrogant and irresponsible, she is unknowledgeable and misguided me regarding the account opening. She even asked me why can't I open US account with my current Canadian bank. Never faced this kinda ignorance and poor customer Service from any other bank. Edit : updated with 3 ???? Manager contacted via email and requested the details and assured further support. When I visit next week, the same receptionist was very friendly and helpful. Applause for the prompt action.

Ashley D-M Muise

Sherry Pelletier

Veralyn Saulnier

Melanie Leon

I waited 30 minutes in line for a $5 bill. I was only the second person in the line, the tellers took 30 minutes with two clients at the front, and there is no system or backup for other tellers to step up and help with the customers. By the time I left there was a line of 5 people behind me. Two visits ago the teller asked me if I wanted to look into a tax free account, but no way would I deal with this location for my banking arrangements more than withdrawing money, if even that.

Francis Boyle

Horrible customer service. You cannot directly contact the the branch but have to go through a call centre. I've been with them for almost 30 years and when I needed to ask a simple question had to jump through too many hoops. Will be closing all my accounts

Gordon George

Best service I’ve received so far anywhere; super impressive.

Corina F.

They need more tellers at this location. I’m in line for 10 minutes already and there’s about 12 people behind me now. More tellers = better customer service.

Myung soo Kyung

Matt Nault

Went in to take out $20 since Covid means no cash and the bearded male staff was very rude. Why next door and paid $4 at Desjardins plus whatever Royal charges because this guys attitude. Horrible service.

Chris Bax

Bull On Vacation

sean wright

Tiki Hut

Hard to get a hold of a real person. Website should give a number to the actual branch.

Tj Rockafella

BM

I have been very pleased with what they offer. They're very professional with me. Amazing Banking experience.

Aqil Visram

Clumpy

The fellow at the front with the glasses was polite and helped me out with what I needed to do, no complaints from me.

Brad Côté

I went in to this branch to open a safety deposit box and the person who served me, Jenna, went above and beyond. Not only did she answer any questions I had and let me see the box first to make sure it was the size I wanted, later that day, I got a call from her telling me that she noticed that because I was a student, I was eligible for a better credit card that would earn me more points. She also talked to me about making sure that I switch any pre authorized payments over and completed everything over the phone. And she did this for me even though I wasn’t even going in for anything related to my credit card. Great bank to deal with.

Devon Saggers

never had a problem with them

Naelah Mohammed

Very good

Shomil Saini

Best service!

Dmitrii Kozin

P J

Fantastic customer service.

Lindsey White-Romeo

Ashley Henderson

Jazzy Kooner

Jonsered 630

Smokin Monkey

Usually not too long of a wait.

Sanju Joseph

Unprofessional and unfriendly staff. Booked an appointment for me and when i reached there, no one to help me. The lady sitting there really arrogant and told me to come, same day and time next week if want to open an account. I was really insulted and humiliated. Now i am looking for the legal probability to sue, for my time and insult i had

Guy Mailloux

(Translated) Customer for over 30 years, and very satisfied! (Original) Client depuis plus de 30 ans, et très satisfait !

Moh Trucking Ltd

Ridiculous service, One of our sub-contractor lives in Manitoba and i deposit cheque into his account every month at walnut grove and abbotsford locations, all other locations have/had no problem in past. Yesterday, this bank location in willowbrook,Langley showed a very poor customer service. They said they can't accept cheque at all. Whereas other banks will &have deposited without any issues. None of the bank have rule like that. Sub contractor's mom passed away and he needed funds urgent, bank was closing in 20 minutes and they just wouldn't listen and started coming up with their own rules. I especially went back to walnut grove to check what their rules/regulations were as to confirm because one of the bank was giving wrong information. They were surprised why willowbrook did this because it was business to Business cheque. They are welcoming this cheques again. Karen was manager at willowbrook and i felt bad because people were waiting behind me in lineup and bank was about to close when they created a scene. RBC must train their staff same training as others.

Rebecca McKenzie

Yadwinder Dhindsa

Slow Service

Katrina Dumlao

I had the best customer service experience from their Branch Manager Fernanda. She was accomodating, articulate and quick to respond to my needs. Thank you for the stellar service and a pleasure doing business in this branch. Excellent job

Kia M

Very nice people, helped me with my choices.

Shyheim Littlez

Suzanna Vaclavik

Very courteous and efficient bank tellers .

Bernard Washington

Ray K

Been an RBC client since 20 years back and not once have I needed to go to a retail branch. With mortgages and growing up, had to make our first visit and it was horrendous. What made it much worse was that we went to TD and for everything done within 15min.

hot rod daddy

took a long time at the teller as he couldn't understand ENGLISH.. i could barely understand what he was saying.i had to repeat my self at least 4 times with every question..won't be going back.2 min at the teller turned into 15 min..please hire english speaking canadians

Benyamin Aliasgari

I opened a new bank account in this branch a week ago and do not have a credit card account yet. The advisor was not able to complete the application and asked me to contact their credit card service and since that time have been trying to contact them.

Milad David

Worst service from the staff ever Bad service BAD service Bad service Bad service Every question they say we don't know why you are here

Mike's Hair

Very bad service ever I seen , Waiting on the line up for 30 min and 3 worker on front ,just talked and chilling with clients

Debbie MacWilliams

Luay E

Madan Subramanya

Andrew Gardner (Able Archer)

Shawn Armstrong

If you are a senior citizen and have difficulty standing for a few minutes due to arthritic knees, I strongly suggest you avoid this branch. Yes,there are two chairs available, but you'll lose your turn in line. Saturday is the worst day. Waited over a half hour to be served by unapologetic staff. Never again!!

Jenn Rogers

I had such a horrible experience today with the manager. She expressed was extremely rude ... I told her that her customer service skills needed improvement. I will be closing my account and taking my business elsewhere. I asked the manager if she was OK with losing a customer. She responded by saying it didn’t matter. Bye bye RBC ????

Jismy Shaji

Hanraly Same

Nicholas Criss

Su Ta

WCHC FUSE

This is the main location, in Windsor, Ontario. Representing the RBC. The staff also Management are very friendly and helpful. Very clean always. Multiple ATM. Parking is a challenge. If the parking was better, it would get 6 stars from me. If that was possible.

Amy Vee R

Very friendly service. Makes you feel welcome!

JeN M

Incredibly slow service. We had to wait in line for 30 minutes out in the freezing cold with only 3 staff inside working at sloth speed. Line had only 5 people in it because some are tired of waiting. I have never gone in a bank this slow just to pay a company bill. Never again ... will go to the one in Morgan Crossing.

Jeff Walker

NinjaWarrior

Willing to help you on your schedule if you book an appointment. Friendly staff.

Hicham Albert Charm

(Translated) Good service Bilingual Service (Original) Bon service Bilingual Service

Jean-Philippe Lavallée

(Translated) I obtained exceptional service from Chantal for a very complex mortgage file. She managed to work miracles in a very short time. Bravo and thank you! (Original) J'ai obtenu un service exceptionnel de Chantal pour un dossier hypothécaire très complexe. Elle a réussi à faire des miracles dans un délai très court. Bravo et merci!

Samraj Virk

Majid tk

This branch is the worst one among all others and I never recommend to anybody. They don't help and care customers. I think one star is too much for this branch.

BWP MARIPOSA ADMINISTRATION

They should never have merged the bank from downtown with this one. Wait times are ridiculous and the bank smells musty all the time.

Laura Stanley

Jamie Tooze

Emmanuel was very helpful in assisting with a simple card replacement. So much easier than a regular branch. Please keep this on campus RBC!

Maggie Lewis

RBC has gone above and beyond for myself and my partner. I regret the time we have spent messing around at other banks. Adriana Katzman is a mortgage magician who is making all of our dreams come true. Her assistant, Natalie, is an angel who will leave you wondering where she hides her angel wings. Funmi from the King street branch is so kind, helpful, and assisted in making this process easy and smooth. We are so grateful. Thank you all.

Jen M

Debbi Hamill

Absolutely in awe with RBC! I had called and spoke w/ a representative Dec 16/20 after reading that you will be making changes to my daily limits on Jan 9/21. Not only could he help me with my questions but advised me "to do a Google review". I then demanded that I speak with a supervisor after multiple requests were dismissed. he then placed my call on hold and then eventually disconnected from me. I have been a customer for over 30 years, the funds in MY account are from 2 jobs that I work very hard at and should have access too without new ridiculous limits. Funds being withheld now is absolutely absurd and I would like my account to remain as it was or would like to close my account to then move to another financial institution if being a loyal client means nothing to RBC anymore.

G J Tanis

Great people... terrible delivery or services.... go in and they make promises... give copies of paperwork... but nothing. No change. Brutal branch to deal with.

J R

Excellent professionalism and outstanding customer service. Ms. Payal of the white rock branch (on 152st.) went above and beyond to help me with an issue that I had today. She approached me and told me she could help me out right before the bank closed, was attentive to my needs, and went to the manager herself to see what she could do for me. I had previously had a terrible experience at the ocean park branch (on 128th st.) earlier that day regarding the same issue. I was shocked to see the difference in customer service and the level of commitment this branch had to meeting RBC members needs. Came back to this RBC this afternoon a year after posting above review with the same issue as last year, had terrible experience, tried to speak with manager “Sammy” and he was unavailable despite me seeing him in his office, I was instructed to go to TD to be accommodated with my issue. I guess TD is a better option.

JM B

Chris McEachnie (GVRD Roofing)

Every time I come in here they have 2 tellers and 20 people in a line up.... waste of time coming here.

Giuseppe Caprioli

Scotdale center branch is a nightmare, after the changed the branch layout the service is superslow . There are always 15 customers waiting in the lane.

The Artist

I went in today November 2nd 2018 to deposit a cheque I received from a client, right off the hop Mr El Hadj started questioning me about where I got my cheque, who gave it to me, what business I did earlier in the morning, then stated he will have to hold my cheque. I was under the impression tellers are trained in customer service, and not make their prejudices that apparent. I took my cheque to the Ellice branch, and had no issues. I was insulted and appalled by the service, management of that branch will be notified

Scott Van Achte

Great Royal bank. Staff is very friendly and helpful. I don't go into the branch often to do stuff as most things I do can be done in the app, but if you are going to inquire about stuff talk to Matt if you can. He rocks.

Randy Marsh

After having some unexplained fees being withdrawn from my fiancees bank account, and no help with the customer service telephone line, we went into the branch and dealt with Sally, who not only solved all of our concerns but also graciously refunded the unexpected overdraft fee that my fiancee incurred as well. Sally is a definite asset to this branch, and her commitment to customer service and resolution is second to none.

Mr. Sir

Rbc is very discriminatory against me. When I get e transfers or any large amounts of money deposited they freeze my account. I had to jump through hoops to get it unfrozen, when I tried to enquire how to get my account rolling they told me one thing then when I did that and went in thinking account was unfrozen they told me I had to do something different and did not remember telling me to call interact. For the 3rd time I went in and yet again I got different directions as to what to do, the whole time I was dealing with this they would look at me and talk to me like I was some kind of criminal. On top of all this they charged me bank fees and interest the whole time it was frozen. And my fees are 3 times more expensive then my brother who banks at the same branch. I am definitely closing my account now that it's unfrozen and taking business elsewhere. By the way I never got a reason why they froze it, they just said they can do whatever they want. By the way it has a weird pungent smell every time I walk in there.

Linh Le

Rabin Ramah

I always come back to my Bank Dtn Guelph at the corner of Quebec Street & Wyndham Street North. Very Courteous & Friendly Staff. It is wonderful when they Greet you with a Smile & Kind when it comes to helping with the Computer. The Parking is FREE when visiting the Bank during business hours.

John Ragone

dirt snow h2O

Not open on Saturdays worst hours through the week what about the ppl who work until 5no chance of getting there.

Tom

Terrible customer service. There bank doesnt help with anything you attempt with and just looking to get you out without any assistance. Dealing with Peter Ly was a nightmare. How they keep an employee like this is completely unacceptable. Had to change over banks after this experience

Rick Mead

Too much waiting in line too many times

Al S

Had a good service when I went there!

J.P. Muldoe

Great service in a central location, however, I wish the doors would be open to the ATMs much later into the evening.

Jordan K

Been here twice now and both times the staff were really Helpful and friendly, good experience.

Yihong Liu

Eugenia S

vibhor chawla

Albert Hammoud

Will help but only to a certain extent. Friendly is their only quality. They told me they would reverse NSF fees if I came to the branch within 90 days. A few NSF FEES occurred they refunded only 1. I want to close the old account and they won't bring it back to zero without taking another $45 more money. Frustrated with expensive banks that report billions of dollars in quarterly profits. The hours of operation don't make sense for deposits to count as the day doesn't end at 6pm, it ends at 11:59pm. After consideration, the branch manager called me the next day (today) to clear my account and reset it back to zero for a clean $0 balance close. 1 star review ???? is now a 4 star ???? ⭐????⭐

Didar Nanakaly

Friendly staff and very good and quick service

K J

Gisele Dumond

Evren Mijatovic

The one advisor (mu (max)) was very rude and angry with me while trying to figure out a way to save for a big trip and raised his voice at me many times. It's not a bid deal but was frustrating when trying to get my financials in order, and I ended up investing in something I didn't even want to as well. The phone voice bot is so annoying and long just to get to speaking to an agent. Very frustating

Norman Braulio II

TRUST & BELIEVE with their abilities to serve everyone of us.

Sunil Pai

I spent over an hour across multiple phone calls to talk to a human about closing accounts for my father who died. The automated assistant (who picks up if you call the call center or a branch directly) repeatedly hung up on me because I personally am not an RBC customer and had no client card number. I eventually got through to a human when I started yelling "Speak to a human" over and over again into the phone. After this experience I have no interest in pursuing any kind of business relationship with RBC and will actively convey that friends and family moving forward.

Pat F

Great branch. Quick service. Knowledgeable staff.

Brayden Houle

Athena Zo

I wouldn't even give them one star but I have no other option. Worst branch ever. I have been banking with RBC for ages my mortgage and other services were always with them. I was left waiting for about an hour and the tellers were just laughing and chatting with other clients about their life stories!!!!!! Like what the hell! I just left and will never give them my business any more!

Peter Savage

Fond memories of my first bank account!

Saurya Mishra

Rob Goldie

Stanby Mode

Animol Mathew

JDM ENGINE BAY INC JDM

Very slow service just for deposit you have to wait 27 minutes

Darwin Lucban

I was suppose to have an appointment through the phone with Himani Randhawa however he never called me. When I reached out to customer support they said they called him and the branch multiple times.They also left him emails however no response. I was told he would call me by the end of the day however still haven’t called or emailed me. I wanted to inquire about a direct investing account but I guess I will opening an account with QuesTrade. Since they waive account fees if you are under the age of 25, have pre-authorized deposits of $100 per month, and or make 1 or more commission trade per quarter. Their trade fees are also 1 cent per share with a $4.95 minimum and up to $9.95 maximum. Royal Bank is just a flat fee of $9.95. If you’re new to investing and want to save money when it comes to fees so you can invest more into your future I would definitely check out QuesTrade. Overall probably the worst branch i’ve dealt.

Frank Pietrantonio

Business section too slow to do deposits , should add personel for the amount of clients they have , and they are still cuttuing down staff

Victor Tykva

I like this branch, not enough staff sometimes though

Vijay Sivaneswaran

Who close the doors to prevent the customers from accessing the RBC ATM. I had to go to TD Bank to get money and pay the service charges.

Wolfie

Jazz Parmar

Hassan Saberi

They are not trustable. I noticed they charged the fee despite they told me to to wave it for the draft.

Blessing A

So I went into this branch to deposit a business cheque and the manager told me they don't deposit cheques in the branch. I've deposited cheques at other locations without no issues.Wow worst location ever. There needs to be reshuffling of staff here. No one knows what they're doing.

Christa Lynn

I have been with Royal Bank since I was 8 years old. When I moved to Hamilton this branch became the most local to my place. NEVER in my life have I had so many problems with a bank and only with this branch. Below is a long story of the BS I have endured with this bank. The issues started when I picked up a direct deposit form to set up an account with Fabutan. When it was time for the first payment to come out it bounced. Low and behold they gave me a direct deposit form with the wrong account number and transit on it. Causing me to have to pay an NSF fee. Than a few months later I again got another direct deposit form for my rent. When it comes time for the money to be taken , nothing comes out of the account. I than withdrawal the money to give to my landlord and speak to the bank, where they assure me " nothings wrong and it must be my landlords bank". Two months go by and my landlord says they are getting the payments, until month three when it bounces. Again I go to the bank they say its my landlords bank. My landlord goes to her bank and they tell her its my bank. We go back to my bank together and as it turns out they gave the wrong direct deposit form AGAIN and even worse my rent was coming out of someone else account, this all after they told me TWICE there was nothing wrong. Lastly I get a new job and for the last month and a half have been cashing my cheques at other Royal Banks ( because of the previous issues). One day I do not have enough time to go to the other further bank and am forced to use this one. As I try to cash my cheques, the teller informs me she can only give $250 out of the $700 I am owed because on my account it says thats my limit. None of the other branches have ever given me trouble and have cashed cheques as big as $1,400. At first the teller denies seeing this activity on my account and than magically it appears and agrees to give me the full amount but " I need to come in for an appointment to change my limit". The next week I use the Royal Bank in Toronto by my work, I ask them about this so called limit and NO WHERE on my file does it say this... So needless to say this bank is horrible! During all three incidents that were THIER screw ups they were rude an very unapologetic. I should not have to drive out of my way to get proper service and they should really show some better customer service to a client who has been with them for almost 20 years! If it weren't for the other great branches in Toronto, Burlington and Stoney Creek. I would close my account and go else where.

Cara Gravelle

guo xie

katriona constance

Went to this bank and opened a chequing account. The branch manager Traci Desrosiers was extremely rude on the phone and threatened to close my account the next time I came by the branch, this was fine by me as I was travelling. She closed my account while I was travelling and actually lied about me to the corporate office. She seems to be really high strung and was trembling with anger. I think it’s because I am a person of color.

Shaun Moon

Typical RBC.

Len Copeland

I have been a life long RBC customer. But no more because of this branch! Someone at this branch was cause of my removal of a longstanding FX arrangement with my previous branch in Mississauga. It cost me thousands of dollars. I am slowly leaving RBC for life as a result. These people are terrible.

monah nd

Rey bad experience m came to register for a business account , they doesn’t do marketing they do un marketing , .l.

Mazen S

Worst customer service, unprofessional, if the bank teller is having a bad day then they should stay home.

Guofu Zhang

Terrible manner, low efficiency. Not Recommend.

Behnam Izadi

Great staff

Daniel Clarke

Poor communication with customers. If you need a cheap business account then sure. But don’t expect them to help you with any problems. Continuously fail to meet deadlines, promised to call and never do. Extremely unprofessional behaviour from both the branch and their call centres.

Diana Marcela

Excellent service!

Cassandre Audain

too slow

Lila Bruyere

Always a bad experience, i hate being watched like Im going to rob something. Access for a senior is horrible I dont know why they built the ramp on the side sinstead of the front. I still use the bank machine at Bayside but they need to close it its horrid in there for the smell. I

Bruno B Magnan

Sai K

Service is good but long wait times.

Jeffrey DeCoppel

Alex Budd

No after hours ATM? Why even bother?

Clarence Paul

Robyn Olivia Macleod

As soon as I get my proper identification I’m closing my account with RBC they suspended my account cause someone’s has been trying to get into my mobile banking also my card that I can’t use that either I went into a branch and showed them the IDs I had and these are the same IDs I used to open up the account they should have it on file I even had my bank card they did not let me scan it and put my password in I had a cheque go in there today also another cheque going in on the 13 of December I have bills that need to be paid I have a 15 year old son I need to get Xmas gifts for. RBC let me use these pieces of identification to open up my account I can’t understand why they won’t let me get into my account I need my $ I just want to pay my bills and grocery shop I even have the visa RBC issued out to me a year ago. I’ve had nothing but problems with RBC my cheques don’t get put in to my account till 4:30 am my family &friends have a hard time getting there e-transfers. Like this is unfair it’s not my fault RBC opened up my account with these IDs I should not be punished I know all my security questions too???????? i wonder what the MEDIA would say about you holding my funds im a single mother on EIA i havent been able to buy groceries and pay my bills this is ridiculous all i want is my $ and to close my account and be done with RBC!!

Ji Eun Reid

GoldC95

Being a new customer, I had three amazing experiences with RBC. Two were from the customer care centre, which is a miracle because most FI call centres are garbage, and the third was from your advisor, Carla. Was so well prepared.

Patricia MPB

(Translated) I agree that the service is extremely long (I waited 40 min to make a deposit) because you do not offer transit of more than $ 100 for 1 ridiculous year. 3 counter clerk on a Friday afternoon. It is clearly not enough for the customers of this district. 15 people in line and 3 clerks who keep apologizing for the exaggerated delays. But poor staff who have to live with the lack of bosses. The first I also went there (forgetting also that the social workers had their check) more than 25 to 30 people in line. PUT STAFF PLUS ST CREAM. (Original) J'approuve que le service est extrèmement long.( j'ai attendu 40 min pour faire un depôt ) car vous n'offrez pas de transit de plus de 100$ pendant 1 ans ridicule. 3 commis au comptoir un vendredi après midi. Ce n'est clairement pas assez pour la clientèle de ce quartier. 15 personne en file et 3 commis qui ne cesse de s'excuser pour les délais exagérer. Mais pauvre staff qui doivent vivre avec le manquement des boss. Le premier j'y suis aussi allez ( en oubliant aussi que les assister sociaux avait eu leur chèque ) plus de 25 a 30 personne en file. METTEZ DU STAFF DE PLUS ST CRÈME.

Aliaksei Turuk

Abhishek Gautam

Wit Vos

Always have to wait in line seems like for eternity. The staff is generally friendly and seems to have somewhat of an interest in you. I don’t know if they have a new manager but lately the staff have been terrible. Although they have a younger blonde guy who is very good. Customer service on the phone it’s depressing at best.

Lorna Lennox

Always Helpful Great Staff !!

DJ Andrew Hutt

Absolutely terrible service system in place, Trying to call the Orillia Branch, and can't get pass their automated phone system to help my mom out with booking appointments. I want to speak to a real person at the Orillia Branch and It takes almost an hour of talking to robots and being on hold. Really considering switching banks. They do not make it easy for those trying to help out family

Ryan Hanson

rushi desai

Overall ok branch, just a lady on counter is very rude, never greets/smiles/thanks it's also hard to understand what she says sometime.

Farshid Samimi

If I could give this place a 0 I would . The most unprofessional staff ! Once they have you as a customer , they will ignore you .. they will not follow up as promised . They don’t deliver on their promises.. Fortune Chokor is who we dealt with . It was pleasant at first but they have been dropping the ball not once , not twice . Multiple times .. nit returning calls when they promise they will , not responding to emails!! I am beyond disappointed !! It is utterly unbelievable that RBC allows this .. I simply can’t believe this is the standard of customer service they aim for ! I have asked to speak with a manager, let’s see if anyone calls me or replies to this !!

G. Zambrano

possible the most useless and incompetent of the rbc branches I've had the displeasure of having to use

dusan gruevski

Always a pleasure dealing with the staff. Been with this branch for over 10 years because of the great service. Keep up the good great work ????

J C

Usually this location is open on Sat. Today I went to RBC( August 31 Saturday) this branch is closed but there is any sign for the customers. please put sign on your business hours for long weekends. even no info on the RBC website. Sooner or later I would leave this bank!

Jay Gatsby

Unhelpful staff; wanted to know docs to bring when applying for high end credit card. Assigned staffer not available. Default rep had no idea of docs required. Completely clueless. Very frustrating.

Lori Foley

Excellent bank. They appreciate and value you as a customer.

Peter lloyd-jones

The wait times to talk to the branch are ridiculous. Its quicker to drive to the branch which should not be the case!

Jay shankar

Fast service

Thaer J

(Translated) Poor service (Original) Service médiocre

Marina Tarasova

I do not like this branch, very long lines on the street, poor service

Thomas McKibbon

Made an appointment a week in advance, bank representative was 15 minutes late. Not good when you have other commitments (such as children) waiting for you. Met with bank representative, was told that everything looked good, that the bank will be in touch. Two weeks plus later...not a thing. A reminder, once again, we are the little people.

Amy Chen

Waited outside in line as they only let one person in due to covid. Understandable. The customer service rep was unhelpful, didn’t know what she was found, no smiles and even when she did speak she was rude and abrupt. Not helpful at all. I ended up taking the cheque I was trying to cash (I am so a RBC client) drove 5 min down to Southpoint branch and actually got a “hello” smile and service.

May

(Translated) I came to open a friend's bank account. I visited various banks and this was the kindest. He explained about the account fee and how to use ATM, and I felt that the international students had an understanding. The person at the counter was a friendly and pleasant bank. (Original) 友人の銀行口座の開設で来ました。色々な銀行を訪ねましたが、ここが一番親切でした。口座の手数料の説明やATMの利用方法まで、説明してくださり、留学生に理解があると感じました。窓口の人もフレンドリーで気持ちの良い銀行でした。

Queen Lincoln

Kat Szkolny

great bank but would have loved to know to call ahead of time to order foreign currancy. the remodel looks great, there were no lines on a saturday

Aimee Bradshaw

Steve Eagles

I’ve been dealing with royal bank for 27 years now. I’ve been trusting them for some time now My odsp has been going into my 2 accounts that I have with them. I tried to a credit card through them They declined me for a credit card because of employment of my disability that wife and I have. My wife and I think they suck I don’t recommend this bank to anyone who has disability. You can’t do any banking on Saturdays , which I find retarded.

J. Warren Borg

Great service and staff. They have a friendly and local approach when dealing with customers.

khuzaima ahmad

Very good!

Denise Dolan

viki viki

Was awfully offended and disappointed by the way the bank advisor treat their client which has been staying with RBC for 6 years. I was asked to check my “permanent resident CLASS” to apply for the new credit card. The bank advisor said it will be different if I’m from the refugee class. And comment about my CEC because it is not a “family immigrate” class. I understand that the bank might has its own policy and requirements. But is this the right way to define your client by “class” and treat them differently?

Noah L

rose graham

very slow

malcolm campbell

The service is greate

Fletcher Potvin

Joel, Rex and Sabrina were all very helpful and easy to understand when I went in person. Over the phone can take quite awhile and if you live in town it’s most likely faster to just go see them in person. Also very COVID conscious and supplies free clean masks at the door.

Adrian L

What kind of bank changes their hours so that they are no longer open on Saturdays and then only work 5 hours a day during the week? What is this, the 90s? What a joke

Ruffle OneEightyOne

(Translated) Discussion (Original) Doodoo

ralph rookley

I went to make a gov. Payment and thought the teller would deposit a cheque to the same account, but I was scolded and told that I have to have a deposit slip, took the cheque to the bank machine, great service?

王聪

Juliet Starling

Antonio Romero

Investment specialist didn't show up. Admitted to not checking his schedule in the last 2 days and wasted a substabtial amount of my time.

Ray RattleHead

slowest bank around

Lancey Jordan

I have had some good experiences with this location in the past, which is why I'm giving a 3 star rating, but I had a frustrating experience with a teller and I will never be going back to this location. I was trying to process an insurance cheque and I asked several times when it would clear and the teller said Tuesday, several times. I made arrangements with my insurance and dealership to pick up the car and when it came Tuesday, the funds were still on hold. I called and they wouldn't be released until Wednesday. A small detail that had a huge impact on my day and the tellers should know this kind of information accurately.

ReviewbyV

Had a good experience. Visited this branch to get some USD. Nancy was friendly and knowledgeable about the RBC products for US travel.

Eric Shepard

I will never again take my business here. I tried calling and your automated system is absolutely terrible. Theres no option to talk to a real person. You continually ask for info I don't have nor want to provide because it's irrelevant to my question. You need a direct line to the bank without your jerkoff automated system that hung up on my 4 times. Nothing says I want your business like being hung up on repeatedly.

Billyjack Mabee

Always loved RBC

Joshua Pang

Laurie-Alexandra Fisher

I would give a zero but it's not an option. If you need a mortgage talk to anyone other than Julie Emery - worst customer service ever, unethical and imcompetent

Jillian Moore

I been banking here for over 10yrs the staff is amazing and the service exceptional.

peilan yu

Queen Victoria, 5'0", Princess Margaret, 5'1", Wallis Simpson, 5'2", Victoria Queen,4'9", Police (Peak Height) Bill Clinton (6ft,183cm,1.83m); Barack Obama (6.1ft,185cm,1.85m) Donald Trump (6.5ft,1.84cm,1.84m); Sarah Palin (5.5ft,1.65m,165cm); Ernest Green; Charles Trice McClive(Clive) Jacklin ; "Who else writing,is banni(June)"; Men:"6ft," Victoria Queen (5ft) And honeymoon suite(6.1ft); Ann Speedie 5ft

Vancouvers

weird location but it’s ok

Y D

Absolutely terrible... a sea of staff and it still took 28min before I could see a teller... ridiculous...

Glenn Duff

Purple Angel

The tellers are friendly & there iz rarely a lineup or a long wait to be served. Az far az banks go this iz my choice over any other.

Andrew Hird

Your kingsway location is an empty building that google maps brought mentonfrom the north end a hournlongnbusnriden

Steve Kontzie

The bank to use.

JL Northorp

I really like RBC the customer service is always good. I was in here for the first time the other day, i just moved here from another province and i really appreciate the good hours they are open.

Alvin De Castro

Had a racist interaction with one of the branch staff here a few months ago. I complained and I haven’t received a response so I closed my account. I was depositing a $75 cheque and the teller was pretending that her cheque reader didn’t work. She assumed that the cheque was fraudulent. She forwarded my cheque for someone else to deal with so that if it did bounce back, it would be under another teller’s account. She was extremely rude and unprofessional and I am now banking with Tangerine. Sad to say that I would rather deal with an app than to deal with that teller at RBC again. Thanks for nothing!

Jacob Salmen-Hartley

Incredibly bad experience at this bank. I am not usually a writer of internet reviews but this was ridiculous. I don't think that in this age of online banks, local credit unions, and the many options available to consumers, there is any good reason to bank at a place like this. I had to make a change of signing authority on a business account. To make an appointment I had to spend 30 minutes on hold listening to idiotic adds after navigating a frustrating phone menu. Once I arrived at my appointment I checked in with the dude at the front desk and waited. The employee I had an appointment with was 14 mins late and claimed that my appointment had been accidentally 'dropped'. The employee was incredibly unhelpful. They knew very little about the accounts and seemed tired and frustrated with the entire process. Keep your money in a shoe box instead of with these corporate jokers.

wayne lajoie

Treated like a professional every time I enter the building. Good people in this branch and happy with all services that have been provided to me!

Cat Pickering -Avery

Worst bank I've ever been to,the staff,there are no words, that's how terrible this bank is.

Robert Little

Very patient staff, courteous and professional. I am very happy to do my banking here.

Lauren Joyce

I went to this location 15 minutes before they closed as I work down the road and needed to deposit a cheque. The door was dead bolted shut and the staff watched as I tried the door. They were staring through the glass ignoring me so I was forced to use the machine instead. Not impressed.

Adam Chandler

Judith Bos

Customer oriented!

Ryan Desjarlais (waldo)

Banking with these Beauties for 12+ years of late. Here's to another 12+ years.????????

Prince of Kismayo

Alot of rude and vicious racial profiling going on in this branch and they will let it you know. That fat manager only cares donuts and being rude.

Parteek Kaushal

Komal Preet

Gilles Desjardins

(Translated) Respect the instructions (Original) Respect bien les consignes

Dominic Roussel

Good service

Jack Roberts

Long line service was slow standing outside In The cold rain. Not a pleasant experience.

Steph Sparkles

Absolute WORSE customer service i have ever in my life experienced at a bank!! Rudest branch manager on record, did not resolve my issue what so ever! I can't believe this place is one of their main facilities.

sk yu

Friendly staff with good customer service.

Mike Y

Absolutely amazing bank

okanagan1010

Seb R

I’d rather drag my nuts through a mile of broken glass then have to deal with anyone working there. Awful management and team. If I was gm I’d fire everyone on the spot and replace them with rocks.

Irfan Khan

RBC bank branch...

Gregg Sayer

More than just a bank, this is a community support structure! We went in to meet, discuss and spark business ideas and we were welcomed, supported and empowered. The staff are incredibly friendly and knowledgeable. Go here if you want to see and experience the future of retail banking: empowerment, solutions, knowledge and partnership.

Roman S (Do'Urden)

A L

Larissa S

Jes Sugrue

Actually ZERO!!! Debit card of person in hospital was lost and I was asked to cancel it. It's all freaking robots who misdirect and you have to start all over with the recordings!!! Absolutely horrific customer service, particularly for those who are not able or do not have access to technology. No help line that actually helps! I have an account with another bank with RBC and plan to close mine.

The Swoldier

E L

As listed below, poor service and no one really cares.

ANN RLT

Terrible location, cramped with 3 weird stands for the tellers right in the middle of the floor while on the sides many large closed off offices. Friday pm clients were lined out to the lobby. Knowing this is a highly frequented branch maybe open some of those closed ones and add some general tellers with more space between. Staff great though especially in circumstances! This branch is an insult to RBC clients.

Garry Morehouse

Terrible Customer service .. too busy to talk to me

Daria St-Jean

Made an appointment online for a phone call with an advisor, but I never got the call. So instead I called, only for there to be "too many people on hold" so they disconnected. I understand if there is a large amount of people calling that I wouldn't be able to get through, but I had an appointment for today and the respectful thing would be to send a cancellation text if it is impossible to follow through. Once I can get through to them I think ill be changing banks.

Lorna Avon

Mean and unfriendly Staff, I dont recommend people for this branch as i am closing my account, worst experience i had

Linh H Le

free coffee

Allen604

First of all, I would like to start off by saying I have been coming to this bank for many years and have always been treated with courtesy and respect. However, that has changed today. One employee by the name of "I Shung" (I do not know how to spell his name as he also wasn't wearing a name tag, very unprofessional). We were conversing about a cheque that I was depositing and an issue popped up in which the supervisor had to come out and sort it out. When I asked how come it takes four business days to deposit, I Shung got very heated and began to argue with me, raising his tone quite a few times making me feel highly threatened. I do not even want to go back to this bank anymore. Who was his trainer? The absolute worst and most rude customer service I have ever experienced. I am appalled RBC West Vancouver. People like him should not be working customer service.

Jarid Manning

ZEID AZIZ

Staff is to slow and act so weird

Kenly Gallagher

Credit was increased to $15000000

Christian Smeu

Just another useless RBC branch that is temporarily closed however doesn't mention this online. Thanks RBC for not updating your websites and wasting peoples time, it's always appreciated. I'll be sure to close my account, if I can ever find a branch that's open.

Michael D

RBC customer service used to be benchmark but it just seems to be getting worse and worse. It's like they want to lose clients or make sure no one recommends RBC! Whether it is waiting 1 hour + to get through to their customer service line. Or booking an online call then the RBC employee never calling you at all. It never seems to end. Hopefully their Executives aren't taking any bonuses for 2020 or 2021 until they figure out how to service their good and loyal customers again.

Peony Wang

David Maynard

Nada Naif

amazing staff, very very helpful and hard worker. they always follow up and make sure that their clients needs are met. the place is well organized and clean and they are very careful by making sure that their clients stay healthy and virus free. they make sure that there aren't many clients inside the branch to prevent Covid-19 spread. I highly appreciate working with the location manager George, he is an amazing manager. and I must include in my thanking to Mulhima, for helping me with all my transactions and answering my phone calls, and special thanks goes to Vidya for being an amazing and very knowledgeable personal account manager, and of course I can't forget Wan for helping me opening all my business accounts. and Mustaz is just such an amazing cleric and very friendly and knowledgeable. basically I thank everybody in there for doing all the best to keep their clients always happy and satisfied. Nada

DP Steyn

ATM ate $60 of mine when I was trying to get cash out. $60 bucks I couldn't afford to have a machine just randomly go out of order in the middle of a transaction, debit my funds, and then not dispense anything. This is all fine, I understand equipment malfunctions. What I don' t understand is why a client of 20 years in very good standing had to wait almost a week to get credited back $60 that was a result of the banks mistake not mine. I also don't appreciate having to have spent at least 4 hours of my time over said week on the phone trying to get answers from phone agents, people not calling me back. What a disaster. It's sad too, because I've always had such pleasant experiences with RBC.

Tony Shepherd

I been with from simcoe/Beatrice to Taunton/harmony for 4 years to almost 5 years my own sorary to visit Thursday night and weekend to close before 8pm & 4pm friday when I come it wasn't too busy and don't forget Neil Joshi is still community management and the boss of the rest of the location accept Courtice

Moinur Rahman

Smart bank in this place.

Leslie de leon

Great service however in end of month its a long wait

Mark Evans Tassy

Always a great service and experience ???????? The consumer service is impeccable !

Danielle McDougall

Helpful and pleasant tellers. If there is a line other staff will come out and help get the line down. The website is always up today and you can change your password online versus call in if you have forgotten it.

Jordon Kehoe

Amazing tellers best service and they have customer parking downtown!

David Phillips

Worst possible banking experience I have ever experienced. At the time of this review Oct. 4, 2017 their phone is out of order( didn't pay their bill ? ), I'm in a wheelchair and cannot solve my problem online. Their service simply stinks!

Matthew Boudot

onglerie diba

(Translated) Service is really long is always 1 or 2 cash (Original) Service est vraiment long c'est toujours 1 ou 2 caisse

Rahul Syal

It's been a month I applied for something even though after sharing multiple emails and calls it's still in process The worst customer service at this location Advisor is always ignorable and poor in communication

GTA Wiring Inc.

My first best ever experience with RBC. In, deposit money through teller and out. 2 min for all. Outstanding branch!

Dan McDonald

Never have I ever had to wait so long and EVERY SINGLE TIME I COME TO THIS LOCATION .... There is often 2-3 tellers on max at a time when there is over 15 booth. 3 people in the line with me now have officially decided to close they're accounts as this happens to them all to often as well. You guys need to get your stuff togwther as your losing clients daily together

Thom 1883

great service and respectable people

Joseph Merk

sapna kooner

Dwight Hickey

Not knowledgeable on how to set up accounts. RBC telephone banking is worse than bad. Not being able to track your money or getting payments on time is very problematic.

Vanna-Lusa Noel

(Translated) The lady at the reception was very happy and courteous. No expectations on my side on a Saturday. (Original) La dame à l'accueil a été très contente courtoise. Aucune attente de mon côté un samedi.

Heather Dixon

The staff are very helpful and friendly. They have a lot of patience when it comes to difficult clients. The bank manager is very helpful and friendly always there to help. A very clean bank.

Amy McKay

The manager of the bank is very kind! He is knowledgeable and thoughtful and helpful. I had an incredible experience yesterday. He went above and beyond to help my daughter and granddaughter. It’s so nice to find people who care about strangers.

Des Butler

Helpful staff, knowledgable. The manager met me at the door. You don't get that at many large institutions.

Tyler Spence

They closed my bank account because I had no money

Bo Liu

The worst service EVER! Waited for 50 mins for the phone call to go through and bang, they tell you their system is down and you need to call them another time!

Bob Falconer

Eugene Musienko

David Gondwe

Josie Baxter

I walked into Royal Bank on 18th Ave in Brandon, MB. I was greeted qnd impressed with the security guard directing clients into and inside the branch. He was very good at his job. I stopped and spoke to a nice young man named Nathan Campbell and he was so helpful and took care of everything we needed and all we needed to do was sit down in the nice comfy chair and Nathan left with my licence and bank card and came back with good news and i thanked the nice young man and left the branch very happy customers. Now we can get back to our travelling. Thanks to Nathan. Nathan took very good care of us and we had no hassles or rude treatment while in the branch. This branch was very clean qnd masks required which made us feel very comfortable. Now Ontario Royal Bank Branches, you could take a few tips from this branch on how to treat your Royal Bank customers. 2 thumbs up Brandon Royal Bank!!

Sang Nguyen

a c

Worst rbc branch, seems the black woman teller don't quite know what she's doing , her ignorance actually costed me money.

Elle Gee

Khoa Nguyen

Candi Andrews

CellF CARE

Where to begin. I moved to B.C. 9 years ago from Ontario. I was always a C.I.B.C. client and a friend highly recommended R.B.C. So, I opened up an account at the Lonsdale branch in North Van. I loved the staff and level of service. Fast forward 6 years. I moved to New Westminster. I started business dealings with the 6th Avenue branch. Never in my life have a seen a more miserable, unprofessional staff. My account manager Harpreet Minhas has been as unprofessional as one could possibly imagine. Her assistant is equally guilty.The branch manager dealt with my numerous complaints about the 2 stooges. After apologizing and giving me a $50 ESSO gas card, nothing has changed. I thought there would be a difference. Nope. Wrong. Same problem, same staff, They are excellent at making excuses, but the problem remains. Solution: FIRE THE MANAGER !!! Then and only then,,,,,,,maybe other staff will take notice. My recommendation. Have the people working at the front desk, at the entrance-way, welcome each customer with a simple hello and a smile. If you want good service, the Main and Hastings R.B.C. branch has the nicest staff and the manager actually stands at the front entrance to greet the customers. I was so impressed by this treatment. We will be moving to a new condo downtown soon and seriously cannot wait end my dealings with this dysfunctional branch. AHHHHHhhhhhhhhhhhhhh......now I feel much better. You have been warned.

Earlon Vicente

The business line is never open when i go to this bank.

Alan Amolar

I am thankful that I was able to speak with Eabina Zhang, she was able to squeeze me in despite her very hectic schedule, Eabina took the time to explain different types of RBC products, she help me out with my online banking issues along with the guy from the front counter (I failed to get his name). I would highly recommend Eabina to all of my relatives and friends with their banking needs, Overall, Eabina Zhang was very knowledgeable and professional.

Bud Rooke

No Saturday service anymore, I needed some teller services on my only day off. They have been good to deal with when they are open at least. Just noticed the Credit Union is open Saturdays... will be opening an account there today.

Lawrence Cornelius

Fast & efficient service. Polite service.

fernanda valdes

I came to the bank to open an account. they found I had two profiles that matched my description. They say they were going to fix the problem and call me back ( they have my information) it has been two months. i am very disappointed.

Ryanne Bauman

JC Valeros

Noah MacLeod

I had a very poor experience with assistance from RBC while I had an open account with them. As the information is quite private I cannot go into detail about it but definitely was the worst experience I have ever had as far as customer experience goes. I ended up switching to TD for my banking and have only positive things to say about them. If youre with RBC and are having trouble, or are thinking of switching I would recommend staying away from the company, or at least the branch located in polson mall.

Steve March

Mortgage renewal and title transfer was a total circus, the people at the branch are completely inexperienced with what should be a typical routine. The guy at the call in mortgage center was good, and the tellers at the counter are very nice an friendly. Stay out of the offices.

Jazmine Khan

They are listed as open on the website, on their app, and on every navigation website yet they aren’t. They actively have employees working in the bank but they only have the ATM running during business hours for the foreseeable future.

SAMI HAMDI

(Translated) Rotten Service (Original) Service pourries

Khyonna Kapri

If I give 0 stars I would. One of the RBC workers Jibon said to me "don't be rude" while she cut me off several times while asking for clarification. At that point I was getting annoyed because everything she was saying did not answer my question nor did it give any solution to my issue. Also, she was talking about me with other co-workers as if I wasn't even there. I was saddened to be treated like this by Jibon, perhaps she was having a bad day. However, I don't think RBC client should not be dealing with her unneeded attitude.

Zupu Chen

Jason Coady

Michael Terezakis

HMD ABD

Mustafa Nabiyar is the best Advisor to talk to. He listens to your financial needs and recommend the best suitable products. Takes time to analyze clients situation and is knowledgeable. Thanks Mustafa Nabiyar. Recently opened an account for my wife him. He is the one who I started my business with RbC three years ago. A very best first impression of RBC. Thanks Mustafa.

XD_OMAR

Great service! Rabia Ismaili was extremely helpful and accommodative. I would recommend RBC in Laval.

Maryam R

very nice and helpful staff

B pretty

My bank! Love this branch! These people know how to make their customers feel welcomed and appreciated for their business! Great staff! Very personable group of people!

FABIAN PEREZ

The phone service is the worst

Matthew lavallee

Dandy Lion

While the older location RBC has gotten updated ATMs at the back, all other areas have remained relatively unchanged. There are usually a good amount of tellers so the lineup is not too long, but while service is generally good, concerns are somehow never fully resolved and require multiple visits. Metered packing in front and on the side with covered and underground parking at rear.

Viki Phernet

Not got the mortgage on time. Spent my time

paul bernard

I tried on several occasions to talk to the lady that handles my investment. It's not going to happen after the automated system goes through its bullshit I get a guy somewhere else. There got to be a better bank to deal with the RBC. Guess I start looking around

Serge R Beauparlant

best in town "

Claude Louis

Ian McGregor

Perhaps one of the best RBC branches I have dealt with over the years (both business and personal banking). Great staff who actually get to know you over time.

Bader B.Ahmed

Thank you to Pruvi, For assisting me to open my new bank account with RBC. She has an intellectual process like no other, she was comforting to deal with during my visit at this branch. Another Thanks goes for everyone in the staff environment, for taking a lot of care and taking cautious measures into effect during the current pandemic.

Kacey Joaquim

Yvonne

Don Brown

Never answer phones

Sarah Morash

Used this branch a lot when I lived close by. Although it can be a bit slow depending on the time of day, they always gave me excellent service and were willing to help with any questions I had.

Robert Parker

Depressing environment, sterile, bland, the decorator used an ugly book

Michele Belle

They’re choosy with who gets a smile and good customer service. I have a business and personal account with RBC. I’ve been banking with RBC for a very long time and rarely need to go in to the branch. However when I have to go to this particular branch, it’s like I’m the one who is trying to establish a client relationship. This is why technology is replacing tellers, cashiers etc. People prefer to deal with a machine vs a person. Old school customer service is a thing of the past. Today I also received a call from RBC credit card fraud department because apparently I was charged 3 times by the same merchant. The man on the phone was in such a rush, I barely had any time to address any of my OWN concerns. RBC head office should send out surveys so we can rate our experience like Bell Canada. Maybe that will be more effective.

Pieter Versfeld

As a new immigrant to Canada, our family opened our bank accounts at RBC. During the credit card application process misinformation was provided to us resulting in us losing 4 months of credit history. This has impacted our ability to obtain a mortgage. As a new immigrant to Canada I would strongly advise against banking with RBC as they provide you with misinformation and then make no effort to correct their mistakes.

Victoria hill

Very unprofessiona, rude customer service reps

W Bilodeau

Here we are standing outside the branch at 9:03 waiting for them to finish their meeting. If they can't manage their opening hours accordingly, I can't imagine how they can expect us to trust them with our accounts at this branch.

Ethen Sun Randomness

Very friendly and helpful staff, cozy atmosphere.

Momma Misty

Great service. I’ve been coming here for 20yrs and will drive across town because this branch is always friendly.

Dietbrand Tollenaere

We went early and got an appointment so we had to come back a bit later. Staff was very helpful and friendly, offering us coffee while we waited. Every step and action was carefully explained.

Amir Izadi

One of the worst banks in existence! It's always had the worst management of any bank I've ever been to. Recently, I've been trying to get a transaction completed and it's taken literally 2 months and multiple visits to the branch. -10 stars

fishman15

takes forever for your turn unless you line cut

Prince J

Badly organized... it was Friday morning 9:30AM. Only one Teller was actively helping clients while there was a line up from the front all the way to the back. The Assistant and other associate decided to talk to the people in line to see if they could direct them to a banking machine instead of going to the teller. This is horrible. I believe there were 5 people working but all were too busy with their own work, not looking up at all. Instead of all jumping on a teller to help all the people in line they decided to just talk to the people in line. How is this effective in any way? I noticed how frustrated that made people. You can’t cut back on staff when your a bank and if you do, management should be ready to jump on, not talk to the people in line. This is why TD bank is better, they all jump on a till if they see a line up. I was waiting for 45 minutes just to get a coin order and I have a business to run! Also no business line.

Kashthuri Pulogarajah

Incredibly beneficial; friendly staff that are willing to teach customers how to transition into online banking. Great customer service and management

Honest Person

Albert Wong

Worse one ever. 9/10 times the “system is down” and poor security. No one is at the business counter everytime. Might as well Just put a sign on your stupid door saying system down.

Jessica Evanson

The staff are always friendly and helpful this is the only branch I go to

Sukh Shergill

Charlie Sommerville

Chantal-Lynn Frederick

A C

When people really care about helping you... you know it. I had tried dial-up HELP line 2x and even our account manager but could not find adequate help for commercial banking to do a simple international wire transfer. At the Simcoe branch, during the "stay-at-home" period (Apr 2021), the staff person assigned to screening / directing customers asked what I required. When they tried repeatedly to wire transfer with our commercial acct, they cared enough to call the staff help line. and figure out what the system glitch was. They soon learned that a code needed to be changed and changed it. Voila! All I can say is THANK YOU!

karma ramani

Everytime I've been here there are never enough tellers open, the lines are ridiculous. You would think that this would mean the tellers hurry up but instead they have full on conversations with eachother and the customer about the weather and their lives. I approached a manager twice this month and was given a fake smile in agreement and nothing was done to resolve the issue at the moment. Horrible experience on multiple occasions. I was next in line for half an hour, and as the lanes grew bigger someone decided to move from 2 open to 1. I don't even come close to closing this is always morning or early afternoon on a weekday.

Garrett Mealing

Been struggling with an investment getting transferred into my rbc investment account and Ian Fotheringham made it happen. Called the other company ahead of time and saved me a lot of headache(and time) as I have been trying to sort this out for months. I’ll be using Ian more in the future i am sure!

Faisal Khalboss (‫فيصل خلبوص‬)

Good online banking

MICHELLE POSITIVE

Just tried to call the St.thomas branch I am not a customer but can't inquire without credit card or atm card . Okay I guess you are not interested in new customers.

Sanket Savani

I liked the service.

Gordon Reagh

ツ TheDarkSide

Jason Stadtlander

It's rare that I get this upset with anyone let alone with the bank. I have dealt with their commercial team and had questionable changes to an account without consulting with either my partner or i. Beware of the commercial manager, no interest in solving issues, only there to protect bank interest.

Adam Jordan

steven

very bad service and their staff doesn't care if you do business with them or not. will use TD Bank instead which is just other side of the street.

Tina Falconer

Michael Trews

Always been helpful and courteous.

Ren

good bank. i only use the atm

Thomas Davis

Customer service is getting better, long lines and long transactions make the star rating lower.

yaboi_181

Olivia du

CS Moore

Tuco Salamanca

I've been a customer for years. I love the ladies behind the counter. They've usually got a decent book sale.

Lora Supernault

I have been with rbc for 24th years. Super Staff, Cov-id health cautions precautions in effects. Great team.

Tran Luc

Emil Tchilev

I know that the banker are necessary evil, but the staff of this branch is extremely friendly and useful. Thanks

輕舞飛翔

Tinnie Lamadine

Sylvain Roussel

(Translated) I had a meeting with Kamila Henriquez. She never called me. In addition, customer service tried to reach her after a 2 hour wait on the phone but still no return. Frankly very disappointed with the lack of professionalism of this employee. Hoping that it will call me back because it's urgent (Original) J'avais un rendez vous avec Kamila Henriquez. Elle ne m'a jamais appelée. De plus le service à la clientèle a tenté de la rejoindre après 2 heures d'attente au téléphone mais encore la aucun retour. Franchement très déçu du manque de professionnalisme de cette employée. En espérant quelle me rappel car c'est urgent

Johnnie Vu

Peter Pottinger

Valerie Stokes

Excellent customer service and friendly tellers. Terrible banking hours. Closed for way too long. What about senior customers who do personal banking & not electronic banking. Terrible service for people who have accts there and can't get access to them. No, going to another bank is not an option.

Dean Hossack

The people here are really nice, but the lines are terrible, and the location itself has a smell that never goes away. It is kind of gross

Syed Altaf Hyder

Had a meeting today with Ye (Veronica) Yang, on RESP withdrawal. What a disaster and waste of time. This person doesn't have full product knowledge and talks non stop. What a harrowing experience ... train her please

Elie Mwembo

sufyan adil

Yaavi Save

Had to wait 30 min .. without any staff to direct me ! Such a waste of time . Zero customer service. They should learn something from TD bank about professionalism . All the staff was giving so much attitude like we need them most . But in reality it’s bcoz of us they have business.

Siphann Lao

Jenn Helder

My financial advisor is June, I was skeptical to continue banking with RBC, due to previous headaches and getting the run around from different employees (from RBC in general not this branch in particular) - but it seems like I just didn't find the right person until now. June is by far the best advisor I've ever met with. She not only identifies the best accounts for you, but she works with you to create a strategy to get to your financial goals. She's very quick to respond and even quicker getting you solutions to any issue that you may have run into while banking. I started out with June in 2020 in quite a bit a debt and a poor credit score. I now only have wedding bill debt, a great credit score and I've also opened up business accounts with her as well. If you're looking for guidance she is the one to go to (but remember, you're the one that has to put in the work!) She's a BIG 10/10 and I HIGHLY recommend her.

Nefi Guerra

Awesome service and quick

Rob Livingston

PrathiK M

Christian Zommerfelds

Dominic Vallee

This is in regards to the services that I've received from Chad Holowchack "Financial Planner" I was truly impressed, Chad seems to know exactly what I was looking for. Did not PUSH in any way. .... and was funny and cool to meet I highly recommend

Kevin Thompson

Ralph Sultan

A top drawer bank. World-ranked for a reason: competent staff, competitive pricing and smart management. Have dealt with them for more decades than I care to admit, and never disappointed.

Danailan bee

Very slow

Whiteboy Slim

Great service and friendly people. What more can you ask.

Rod Brockie

Dog With Mustard

Its a really good bank and banking system but they need to support Instant transfers like PayPal and ect.

Kate Lewis

Kristen H

L B

not a good bank. Dont bank here.was over changed for car loan never have got my money back and no one was help full. can no one know how to help. they told be that i will get my money back after 8 day but never got money or any help with it.

Peter Park

They seem to be a little bit angry to customers by their own reasons. I hope the bank teller to stop asking the reason to customers why they have to withdraw the money because it can make customers frustrated enough. And, please stop sarcasm. I want to know why the teller think I am richer than their company. However, at least, they fulfilled their duty, therefore, I gave one more star.

Salman Hersi

Best ever bank I ever use

Matt Gul

Always good experience

Karl Davidson

My few experiences here have been very mixed, but ultimately I don't wish to use this branch any longer. The tellers seem to be very kind and helpful. However, the welcome staff are apparently judgmental. My fiancee went to make an appointment for us to get a joint credit card. The welcome staff promptly offered her opinion that "these kinds of things don't tend to last" (meaning our relationship). After apparently reluctantly scheduling the appointment for us, we went back to talk to one of the employees about getting the credit card. He told us that he would need 2 years worth of my fiancee's T4s, but wouldn't accept mine because I'm a student. The whole process took a month and a half because he was never available when he said he was, and then he forwarded the application to Mastercard. When we called to finish the application, it was never actually submitted. With the advice from the Mastercard staff to set it up online, we did so, were instantly approved and received our cards in a week. Overall, terrible service. Only barely scratched two stars because of the decent tellers.

Joel Thon

Excellent bank

The Dude

Very friendly and helpful staff. Highly recommend for all your banking needs.

Tammy Liston

Always fast and friendly service.

will foley

Quick & easy opening closing transferring etc. Wish more could be opened online without visiting a location but should be easier now now that it is.

Vairavan Srinivasan

Hands down worst turn around time, 3 tellers took 30+ minutes for 3 customers and small talk on top of that with customers waiting ????‍♂️

Ryan Geis

david brown

Seems friendly and knowledgeable. They always try to upsell additional products however

K.M. B.

Treated me like a criminal for opening a bank account to deposit cheques. Given attitude for not already having a personal account. Called me "unusual" and made me feel horrible for trying to do even a small amount of business there. 1 star is even too much.

Ryan Rodrigues

Minnie C

Leila Hussein

I am so glad I moved all my accounts from this bank to Scotia bank. Unprofessional, incompetent staff to say the least. I called several times to inform that I need to provide another account number to withdraw the fees for my safety box, got a call back saying will call back when manager’s available, never responded to my voicemails. Sent my mom to check on the box because I added her and because I moved to Toronto, they said the name does not match!! This happens every.single.time. Since the somerled branch closed. They told her to come back tomorrow?? Such a waist of time and energy dealing with this bank and I still don’thave access to my safety deposit box!!

Timothy Leung

We had an appointment but no one greeted us at the door. The location was hard to find because it wasn’t clearly marked. The outside of the building looked run down. Didn’t feel it was professional at all. It gave me a very bad impression of RBC. I would not suggest using this branch at all.

Gaurav Shyani

Darryl Verduyn

The ladies at the reception desk where all amazing and so frendly got everything i needed very quickly. Also there is tons of free parking a plus

Emily Gibbons

They need a better automated service. It is near impossible to talk to an actual person and if you don't get the help you need with the automated service, it hangs up on you.

Ashley Portillo

Maurice A. Shepherd

I find it very much helpful when ever I used it and I find it to be user friendly.. It's great!

S Haney

Poor customer service. Ordered cheques on two seperate occations and did'nt get them. I had to go through head office. I also ordered a replacement debit card and did'nt get that. I had to go through head office. Worst bank I've ever delt with.

Dustin Harford

murukesh harikumar

I had a horrible experience in this branch...They are really unprofessional and unethical...I had an appointment with A lady there for a credit increase on my line of credit...I got approved for 5000 more on my current one ...she said she will talk to the manager and get it approved..They are really scared to give the credit line which was approved...After two days she email me that she cant give it ...I have been banking with several other banks is well..If we get approved for the credit..they will give it right away...This is such an unprofessional behavior and I dont recommend this branch to any one

Olivier Dubois

(Translated) Excellent service! Thank you (Original) Excellent service! Merci

Candy Beggs

I just opened a new account. Staff is friendly enough but have had to find out a few things the hard way on my own. Examples being... when I opened my account I was told they don't issue bank cards. I had to wait 5-10 days for it to be mailed. Come to find out, although true, a temp. card could've been issued. When the teller informed me of this however had I gotten one then my card enroute would be cancelled. Finally, over a week later, my card arrives! I proceed to go ahead and pay some bills that were under my old account. My card isn't being accepted Why? It's not a Visa/Mastercard debit card, you know like you get from any other bank as soon as you open an account!?? So...in these times, I am left with a client card, good for the atm and in store purchases. I cannot make any online purchases, food or otherwise. All of my monthly subscriptions are in default and have been cancelled as well. I was not informed of any of this. Oh, and I went to the app to "order" a Visa debit but, of course, it couldn't be completed, I need to call in. Not happy about any of it.

Glenn Weir

The phone number posted is not a valid number for the branch you get moved into the call center. Then you get to play the magical game of push that telephone pad and see if we have humans to answer your call.

YE8PD

Online banking assistant is useless and can’t talk to a human being, major step backwards for this organization that makes millions off of us. I will be switching accounts to a different bank

Robert Mudde

Thomas Hudek

Lina El Mugammar

I went to RBC uptown Waterloo and had a meeting with Susan Gilke, a financial advisor with the branch, to discuss a professional student line of credit. I had an existing offer from Scotia bank and wanted to see what RBC could offer, as their advertised interest rate was lower than Scotia’s. Susan told me that since I was not an existing client, that there was really nothing they could do (which is untrue). She said that because I was not an existing client, she could not see whether I was a credit risk ( again, untrue because my excellent credit score would show that I am not). Without asking me about my existing debt or assets, looking at my credit score, asking about my employment, looking at my offer from scotia bank, or looking at my the offer I received from a professional program, Susan made a judgement about me that said I did not fit the criteria of someone they could lend money to. I left having gained nothing and learned nothing other than not to bank with RBC. This is not the first negative experience I have had with RBC, and I don’t recommend this branch or any other RBC branch to anyone. *I’m editing this to add that I am a black woman and I attended the appointment after a work-out in a hoodie. The treatment I received here was VASTLY different than any other bank. It was VERY clear to me that Susan made a judgement based on my race and appearance. If you’re black, don’t bank here. Fortunately, I’m half-way through my professional program with a Scotia bank loan ????. In your face, Susan!

Fariza

Alexandre LeBlanc

Friendly staff, expedient and efficient service.

Sree Charan

Worst customer service, they let the newbies take the job and their mistakes costs the customers, they blame luck for their mistakes. 10/10 I would not prefer this branch. RBC is all about customer service and the branch member just ruined the moto. I would rate 0.01/10 for their customer service

Bkdrft DD

Even VISA Int can't get through to these guys!

Jose Recinos

Capucine Plourde

selim skander

(Translated) I would like to thank you for your welcome and your kindness and congratulate Mr. Mounir on the quality and speed of processing of your services (Original) Je tiens à vous remercier pour votre acceuil et votre amabilité et féliciter Mr. Mounir concernant la qualité et la rapidité de traitement de vos services

pedram nik

I call to costumer service because my account was luck they told me you need to go to the brunch because of security issue , I went there and show all my document ...... shocking their manager wasn’t able to access and help me out ..... They officially don’t let me to access my account ????‍♂️ Pleas be careful of this that they are not capable to help you to access to your account

Mohansingh Bansraj

Have been with this branch over 5/ 6 years now.no problem/s.negative posters,going by their names should go back to the desert countries.????????

Paul Hildebrand

Alexandra Becheru

Kevin Dao

Quick and friendly service

Ellen Barbeau

0 stars if it were an option. Super condescending tellers. Disrespectful and I had to keep returning 3 times in one week because of their errors. Absolutely ridiculous. These people don't care about their clients. This is a business about serving others and they could care less. Might as well be run by robots .

A.A S

Just wanted to speak with a human!!!!!

Danika C.Brown

Awesome and friendly staff, I would suggest anyone to go to this location

Deep Thoughts While Driving

Cheyanne Cunningham

Often when I go in I am assisted by Justyce, she so friendly and always so helpful great service all around!

Evgenia McLean

I have called 4 times to find out what the FX rate is for US$ to CD$ for more than $1000 and i have been hung up by the computer each and every time. I want to speak to a real human being. I cannot do this online and do not want to go to a branch. I am so frustrated - I am ready to move my accounts to another bank.

Racerpro2121

I think the Royal Bank has fallen on hard times judging by this nasty building. Maybe we need to start a gofundme to help them out.

Jesus Christ

sahil gupta

awesome dealing with a customer support guy in the rbc ouellete avenue main branch. really appreciate his help. the name of the customer support guy was chris.

Joel Schacter

After over 40 years I’ve been a customer of the Royal Bank and using RBC rewards I have to say I am now extremely disappointed and looking to move all my accounts elsewhere. They falsely and fraudulently label their RBC Rewards phone contact line as customer service… It is so far away from that they should be charged with fraud. It is actually customer disservice or the customer frustration line, that would be a much better label. Just to clarify, once you get through to someone they are reasonably polite and apologetic however when you are asked to wait online for a minimum of two hours and in my last go around I was on hold for five hours to get through to a human being for so called called service… This is 100% not service, this is complete disrespect for your customer or your customers time when you are not willing to staff your help lines or assist lines with the proper amount of people. RBC rewards and their supervisors must have zero respect for clients if they think we have nothing better to do all day but sit on hold for over five hours to get some help. They have lost my business.

careymark24

Automated system won't let you talk to anyone until you enter a card number or let you set up appt or get a call back without a card number, this was a huge waste of time. I'm calling a credit Union maybe a real person will answer my call.

Raj Sidhu

Natalie K

I visited the branch and the staff was very friendly and helpful. Especially thank you to the teller Dylan he went out of his way to help my elderly mother with all the things we needed to get done that day. We really appreciate his help and attention.

R M

Liam

Amazing costumer service, best bank.

luisk lopezA

Liv Morton

I have recently switched over from another bank and I already feel like I am in much better hands. When moving to the US for school, my old bank did not inform me that I would not be able to access my funds without a US bank account. Every time I asked about it they just avoided the question, until someone had the decency to tell me that in fact my bank account would not work. Only 3 weeks before moving to the US, I had to scramble to make the decision to come over to RBC for their joint US accounts. Every time I walk in the door I am greeted with a smile and offered a coffee. I have been working with Rachel who is lovely and always takes time to explain all the details. When she doesn't have the answer, instead of making one up, she admits that she does not have the answer and takes the effort to find out. The online tools for estimating mutual funds and savings are a great resource too! I feel so much more secure with my move now that I understand the ins and outs of my accounts and have confidence in making decisions regarding my banking since I feel like nothing is being hidden from me

franchesca “California,Lakerz” lucas

Bobby CinDc

Bad vibes all around. Not a place that values customer service at all. I was the only person in the bank, 3 tellers open, and still had to wait 5 minutes in line for cold, unfriendly service.

Don Thompson

I'm torn with my review as it has been a mixed bag. I've had GREAT service from the mortgage side and the tellers. I've had HORRIBLE service from the business banking side of the branch. No responses, no urgency, no understanding how important it is to actually follow up on actions. If I could find the manager, I'd love to talk to him or her with specific examples of my experience. End of the day, I believe I need to take my business elsewhere.

Padma L

Alex Murray

Slay

Manager is an absolute mong at this branch, still making people line up outside, this is the only RBC branch I've been to that's doing this. Guy has a pea brain

Pai P

Tommy Yeung

Lili Charles

(Translated) Good service, but the line is often long. On the other hand, when it's our turn, we're satisfied most of the time. (Original) Bon service, mais la file est souvent longue. Par contre lorsque c'est notre tour on est satisfait la majorité du temps.

Morgan Spence

Friendly staff, clean inside and following Covid protocols for sure, so I value that. However that's basically all the good I can say. I needed to transfer money to purchase and house and got very specific instructions from my lawyer. They were unwilling to work with me to find any kind of solution. Banking with them for 25 years and the best they can do is tell me my lawyer is wrong. Lawyer is with the same bank but still, nope, can't help you, go figure it out yourself. Guess when you're one of the most profitable companies in Canada you really don't need to care about outcomes for your customers, just tell them they are wrong, talk down to them, and laugh as they continue to bank with you for the next 25 years because what else are you going to do?

Ashley Dorian

abdirisak cmc

There is the Laziest manager I've ever seen in this branch. The staff also don't care about the cusmter... they really made me hate the RBC Royal Bank... imagine, as a customer, I decided that I never become your customer again because of mismanagement and unprofessionalism !! There are also a lot of customers just like me who are mistreated!

Kaye Homam

No business desk. Wait time is forever. Those of us who have a business to run, could potentially lose a business while waiting at this location to service you.

reni golloshi

Great staff! Very friendly, very knowledgeable and great service 10/10

Julie Caouette (Misskawet)

(Translated) It is very convenient to have a car window. One of the domestic ATMs is now distributing US dollars, I like it a lot! The few times I need to see someone I always have excellent service. I have been a client here since my mother opened my account as a baby. (Original) C'est très pratique d'avoir un guichet à l'auto. Un des GAB intérieurs distribue maintenant des dollars américains, j'aime beaucoup! Le peu de fois ou j'ai besoin de voir quelqu'un j'ai toujours un excellent service. Je suis cliente ici depuis que ma mère m'a ouvert un compte alors que j'étais bébé.

Randall Brown

Ritchie Houston

Awesome!

ShaneD1985

Drone Up Quebec Benoit Lariviere

(Translated) Great service, friendly and professional ... great value for money! (Original) Super service, amical et professionnel...super rapport qualité prix!

Julie Lutes

What is the interest rate for this bank?

Shirley Draper

Worst banking institution I ever dealt with!!!!! Will be closing my account immediately!!!!!

Vicky Legros

(Translated) Where to start! There are two days a woman no mask with her dog inside for no reason, she was not in the machine. Today August 9 no purel to clean the hands and Still a man no mask This establishment is really mismanaging during COVID 19 (Original) Où commencer! Il y a deux jour une femme pas de masque avec son chien a l’intérieur pour aucune raison , elle a pas été à la machine .Aujourd’hui le 9Aout aucun purel pour ce nettoyer les mains et Encore un homme pas de masque Cette établissement est Vraiment mal gérer durant le COVID 19

Mariah

Friendly small town bank. They will take the time to work with you for appointments on your schedule. Really accommodating of children and patient with customers.

Syed Ali Ahmad

So far service has been really good, they have always helped me

Simon Fauteux

RBC

jean paul muzac

Robkat

No longer a Royal Bank ATM. Scotia Bank ATM with $3 fee..

SD

They have long line most of the time. Bank has drive through ATM.

Derek obrien

Its really kinda sketchy when you withdraw your rent with homeless people rocking back and fourth in the corner of lobby talking to himself. I wish I could say this was the first time. Please keep an eye on your property. Great bank tho.

Physics99

Similar to lots of other banks whether or not you are with RBC or not. Its basically the same as TD or Scotiabank etc...

lara issa

Chris Klink

Massi Amrani

(Translated) Each visit comes down to a wait of 15-20 min to be served at the counters, otherwise courteous service and driving counter. (Original) Chaque visite se résume à une attente de 15-20 min d’être servis au comptoirs, sinon service courtois et guichet au volant.

L. Groeger

Ryan MacLeod

Diana Zaza

Jeremy Colli

All the staff have really nice butts

Hayley Gelfand

Superlative customer service from Binish. She was so thorough and explained everything to me in a way that it could understand. She took such care in helping me with my financial needs. Excellent establishment all around.

Ufodike Vivian

Aristotle Nuon

Terry Whn-Yates

I know you don’t want my business and profits must be bad but a few more staff won’t hurt.

905 AUTO CARE

Horrible experience. Been dealing with this branch for years. Customer service has gone down the drain.

Shan A. Syed

Zofia is the best RBC employee ever, more helpful and knowledgeable than anyone. I will only ever go to an RBC where she works.

michell urena

Horrible service No one know how to do a simple transfer from account to account Don’t listen to the clients Raise their voices at their clients Do not by any means support small businesses Terrible experience

Kristin Smotrytskaya

Great location, all my questions were answered in the most professional way, great understanding of newcomers language obstacles.

Tracie Neil

My experience at royal Bank is really great like the people there are very happy and they treat you with respect this I can say is a great Bank to deal with

Cheyenne Harris

Great survice, super nice people, very helpful and Understanding towards people with Disabilities.

Rosebud Hardy

Usual level of expected customer service

Mel Krawczyk

I was resigning my mortgage at RBC downtown Saskatoon. A few months later I noticed that a fee was coming out of my chequing account every month. I inquired and didn't hear back . After following up it turns out they had taken money out of my home line and sent it to the lawyer during my refinancing - WITHOUT MY CONSENT. They blamed it on my lawyer (who by the way had no part in it) and did nothing to resolve it. Now I owe them $3500 and don't have the funds to pay it off. This is by far the worst service I have ever received at a bank. If you call it service b/c they ended up not even getting back to me after doing something I didn't consent to. This is sad because I used to work with the RBC on Lenore and had excellent service always.

Nahuatlu

Russell Cunningham

Staff is always pleasant to deal with. I've banked with RBC for quite a few years now.

The BOSS

This was by far the best customer service I have had since being a RBC customer in over 6yrs. My original branch I just find the Banking Advisors or Customer Service Managers don't work the hours that they should be. I did my research and this is the branch that I came up with and they had great Google reviews and ratings. The purpose of my meeting was to set up another Investments for the next 15 years. The Banking Advisor that I chose was Kevin Lum. Right away I had that warm welcoming and carried on some minor chat and as we progressed we got the new portfolio set up and the paperwork signed. I honestly can't say enough about this branch it started off really good and it started off really good and I hope it continues to be a great relationship and I look forward to doing more banking relations with Kevin. Not only did I learn a lot of stuff during this meeting I could also tell that Kevin did as well and not was important to me to know that he took an interest and learning more about the investment that I was setting up. So if you're looking for an Banking Advisor I would recommend Kevin Lun for you to at least talk to and see what he can do for you like he did for me. So thank you Kevin forgive me such a positive information and vibe.

Paul MacLeod

Johanna Elias

Tellers move at a snail's pace and act like it's not their job to actually provide a good experience for customers. It doesnt take much. Really. Update: Booked an online appointment one week ago for today. No phone call. No further communication. This branch is a joke.

Mary Reimer

Malek Ressources et associés

(Translated) Excellent services, very friendly and helpful employees especially Mrs. Lise and Mrs. Linda ... (Original) Services excellent, des employées très aimables et serviable surtout Mme Lise et Mme Linda ...

Puneet Gidda

Henry JiaJia LAM

Can’t find the branch. Wrong location marker.

Tuxx Nguyen

How can a manager said that they have to hold another bank draft for 7 days. Don't want to help. All you need to do it just have to call the other place to verify and done with it. Instead said I'm sorry I can't do it for you. Been with RBC for years or couple decades and know that they can do it and did it before. Very disappointed with this MANAGER at this location. Manager here rather sitting around talking to other staffs then trying to help.

Marc Desjardins

sheldon white

JDMPHILADEPHIA JDM

Very slow you have to wait 20min

Ali Aydin Guler

For customer service,

Islander An_Gelie

Came here for the first time today. The lady (Asian with lng hair )was super nice.

Jomon Kannampuzha

Tamer Shafik

Awesome branch. Always helpful and very friendly. You can sometimes get a bit of a queue at peak times (weekday lunch time), but they usually have all counters open.

Inderjit Rupal

Always got warm welcome there. Staff is very friendly and helpful.

Straight Poker (StraightPokerSupplies)

Excellent service, every time. I am a business customer and deal with Sharon. She is a great help. Joseph Straight Poker Supplies Inc.

C W

Good branch, good people. They’ve been very helpful and good appetite for partnership. Timely service and an untimely world.

Lesley Davies

Marco Maranao

Very slow tellers

Joe Wilson

No phone number for branch. No talking to a real person. Website very limited for information.

Roger LaBerge

After being on hold for 24 minutes, the representative could not/would not give me the going rate for a Personal Loan or what determined the rate for a LOC!

Aarthi Krishna

Financial Adviser Joy Lee is awesome n v.helpful .would really like to say thanks to you for the satisfactory services from your bank offered to me. I would like to appreciate the way you do business and your services were perfect and ur staff is also well mannered. You have managed the situations well in pressure conditions and appreciated your leadership skills in managing the things in better way. I would like to admit that it is rare to find high standards of genuineness and reliability in the today´s business world. It would be my pleasure to hire your services in the future and I sincerely wish all the very best for a successful future. I look forward to do business with you again.,

Katherine Webster

Very busy branch but the staff are completely inexperienced and made an error which was costly to me. I will never use this branch again and am considering moving all my banking to another institution.

MyH LoVed (Bhabe)

very poor assisting very slow the stuff are keep talking and talking none sense to elderly client just to pretend that busy work stuff in RBC are lazy instead your focusing your duty not to socialize and talking to elderly client your not there to wasting talking to much

Spartan Canada

Edgar Ignacio

Good accessible location with wide free parking area. They have a drive thru section so you do not have to get out of the car to make bank transaction it is very fast economical way of banking without the hassle of waiting in line.

Katelynn Wong

Turk Enterprises

Gypsy Souls United

The staff is cold and unfortunately don't understand the needs of clients above the basic deposit/withdrawal. They suggested meeting with an advisor but then the next available appointment was 2 weeks away. A long time to wait to have a question answered. This is after my second visit. After they turned me away the day before suggesting I find my answer online.

Uthayan Rajes

Ian Shishkin

Very good service, very good bank.

M Montazeri

Helpful staff, but it's not a real branch and can't do a lot of banking stuff

Steven Carr

Friendly, professional and personable

Nori

Andrea was very friendly, professional and helpful. She made my first visit a very positive one and I like that she is genuine and honest. Branch is in a good location with lots or parking.

Patrice Hébert

Great bank!

FOAD ALKASIH

Lyndon Sandlin

Justin Eveleigh

MaryJo MJ Tullo

Most employees are friendly and competent.

Max B

(Translated) C very slow, especially at lunch time you will wait about 30min. (Original) C très lent, surtout à l'heure du midi vous allez attendre environ 30min.

Astle Sunny

I am happy with the great customer service I got from Ezekiel. Thanks for his time and service.

Alykhan Jadavji

Always great friendly prompt service highly recommend this branch

Tanis Sweetnam

Once again this Branch has proven to be a disappointment. I’ve had too many unpleasant experiences with this Bank/Branch to post here however yesterday a very good friend of mine went in with a money draft drawn on another large financial institution made out by a law firm in the City. He had just sold his house and this was his share of his divorce settlement. He had some debts owing to RBC which he wanted to pay off in full and begin anew. After the Teller took the draft, processed it and asked if there was anything else she could assist with in which case he wanted about $400.00 for the long weekend. Well apparently without his knowledge a hold was put on all the funds for 5 business days. This should have been explained prior to processing it. There were other options that could have been offered such as taking the draft into his OWN RBC Bank where the staff knows him. No attempts to make a couple of inquiries to verify the “negotiation triangle”. See I know your lingo because I worked for RBC for 13 years and I understand what can be done versus what might just be too much effort to make happen. This was completely unnecessary for a client who has been with RBC for over 20 years. Now its a long weekend, 5 business days turns into an entire week. Really on a bank draft? Isn’t that considered guaranteed funds? In the end all my friend could get was $100. Nice. Don’t worry RBC after my experiences and this one I know I will not be referring you to my children, family members and friends. You lost my investments and most recently my new mortgage financing. It’s the little things that add up and I will speak with my money and my business and go elsewhere.

ÉQUIPE FALLAH (SUTTON)

Worst experience for commercial users, 1 teller for commercial and 6 for personal? And nobody offers to help the commercial line! Compared to other institutions who really care about their commercial clients their service is really bad! Avoid at all cost for you business account!

Doug Ivey

Fawn Horvath

Selam Werede

Very slow the ladies that are not fast ????

Layla Sayed

Purab Barot

Rbc has good services, however always had problems with the services at this particular branch. Will never go back switching to another bank????

Google User

Maybe RBC is better in the far eastern provinces, but not in BC. Back in the day, RBC was one of the best in terms of teller and managers, not any more (in my opinion).

Andy S

Mana fard

I open an account in this branch more than one month a go,I didn’t received my Card yet,when I go there no one help me and ask me to call customer service;and customer service just say sorry and apply for a new card!I cant believe that,I have an account in this branch for almost two months and dont have My Card!!!The temporary card is expired as well!!!!

Walter Robles

S Clarke

One of the dirtiest ATM’s I’ve seen. Ewww

Jessica Steenstra

Always a line with long wait , always new tellers in training , unfriendly teller, and Juan did not return my call and then at time of appt he did not have the knowledge a head of time for my request and wasted my time as a result . He assumed the service requested could be made before actually looking into. This Rbc needs better customer service, better trained staffed and a better approach to wait times . I don’t complain ever but I had enough of issues from this bank

Faby Martin

No customer service whatsoever. Huge lines but very few people around. The information desk is always empty or someone is there but usually they send you to the teller line. I've had better experiences with other Banks. This branch seems really disengaged.

Richard Runge

Vincent Singer

George W

Not convenient. Not a good place for a bank.

Vlad

Really good and swift experience working with Victoria. She is extremely professional, friendly and was very helpful explaining all the details. Thank you!

Bob Topping

mel ly

Nicholas W. Paraan

Staff are slow and do not seem pleased to help you. As well as I can hear the manager and his baby moms problems through the office

Jasdeep Singh Ratowal

NO.

Princess Ponytail

This Kennedy road's RBC is a horrible branch. Their customer service reps are extremely rude. We asked statements which were always given free at other branches. The south Asian lady said there's a $5 charge for that and made a annoyed face when we ask for rbc stamp on it. I'm not disclosing her name, but they should work on their customer service. I donno what their stuggle is but please do not take it on other. Definitely taking my business elsewhere.

Al A

It's convenient close by Too many new staff come and go and at times l've been treated like third wheel? Been banking with them for more than 10plus years?

seifeddine kalaoui

(Translated) Thanks josee (Original) Merci josee

philippe kakana

There staff are useless and incompetent, I was hoping that even after reading the horrible reviews I could still get maybe a little help, but I was wrong there.

emma coco

Personally I had a bad experience whit that branche with one morgadge specialist, my first account opened with the branche at Ottawa River, very good customers services, no matter tellers. It was a day I booked to see the Specialiste that was the bad experience in my life, she was welcome me like nothing I don’t know if because the colour of my skin, or she didn’t see me have an income over 50000 to do a Pre-Approval with the bank, since I ve never back to her. Since I left the branch my tears came out. Anyways I don’t gonna say everyone is not professional there as I’m but, that’s her manner to do her job, the employee at the front guess have me a good customer service. With that experience I be never meet her to process my pre- approval. Sorry for my English I’m French speaking

madhur tyagi

Went there to talk about my account as it needed attention by someone who can understand and be the "bank" anyone would desire for. That's when Advisor Ms. Purvi came in to help and I can say I'm glad she was there to assist. She keeps me in loop and takes care of my banking so well. Thank you so much. The only reason there's 1 star less is because there's always room for improvement.

Alyssa C

The 30 minute or longer wait times to see an attendant is absolutely ridiculous. Two banks have merged into one, and there is only ever 2-3 people working at a time, if that.

si604

BEWARE - the ATM inside area attracts street vagrants to camp out after hours... be very careful. I had to go in there to make a sizeable deposit, instead went around to the drive thru and there were no envelopes. So i went back to the ATM area in the bank and told the vagrants to leave. RBC- if you care anything about client security after hours, you would have some sort of patrolling security. big profits but you obviously do not care about the client experience.

Jeff Ding

Doreen

Been dealing with this branch for over 50 years. Never had a complaint. We were treated as valued members. Always greeted by name.

Riq Turner

Staff are helpful.

Michael Fuhrmann

Terrible service and they don't know how to do many banking tasks for clients correctly, which ends up with lots of wasted time to correct their errors and incompetence if possible.

Cory Morrison

Tess Kitchen

Lots of helpful staff.

ᑭᑌしᏆᏦᗴᑎ

Hamza Abdul

Machine ate 60 dollars cash, but didn't register on my account

Ryan Coleman

the local number put you on hold for an eternity.

Yuki Hyoka

Got questioned by an older female teller like I’m a criminal after 15 mins wait in line. As a young Asian looking customer, got questioned if I’m a permanent resident or international student, like that matters for making a deposit from one of my other bank’s account to my rbc account. Got talked down and kept being called “dear” instead of my name with a very condescending tone. After finishing the transaction, she was like “you can go” when looking at computer. You got the idea.

Carey Pott

mahkia ei

I received a great customer service by Anahita. Very knowledgable and helpful. I highly recommend this branch.

Jim Fraser

Had a good experience in the bank, however previous reviews are correct; The automated phone system is terrible. '0' does not get you to a person, which is ridiculous. Also, when you do get through (if you can) it is to a remote adviser. Another bad idea. When I call my local bank, i want to speak to my LOCAL bank. If I did not live very near the bank I would consider changing banks just because of the terrible phone service. Whoever set this concept and system up should seriously re-evaluate and correct this. 4 stars for in the bank (local bank review), 1 star for the phone service (corporate phone service review)

Ar Red

I used this branch to get some information on my joint account; get help with my OB. The teller wasn’t helpful, unwelcoming and look confused. Anything I asked her, she referred me to book online appointment. I am disappointed for wasting my time in the line and faced unknowledgeable teller.

PE Islander

Went in this past week not knowing they had reopened after a reno. Banking is sooo different. They have little desk areas for the tellers with an open floor, not gated in like before. For lengthy transactions, updating info, etc, they have these booths to the left of the entrance for you and a bank officer to discuss or change information on your account as needed. Needs signage even though there are numerous staff to greet you, etc.

Marwan Essa

Branch staff is great

Mahmoud Samhat

Really slow!!!

Chris Hay

Awesome service !!!'

Christian Lewis

Walter Ticas

They have a very helpful group of people working there. They seem to try to look after what's in the best interest of their clients.

Navdeep Singh

Koudar Ram

Worst banking experience I've ever had! Before visiting this branch, I did not know I needed to visit a local bank to withdraw my money or request for a bank draft. I thought I had easy access to my money, at least throughout Canada if not international. I visited this branch on a Saturday morning for an urgent matter to request for a bank draft. A rude and unfriendly teller kept me waiting to come back with the branch manager and told me that they could not process my request even though I provided a valid proof of photo ID . I was told that I could not withdraw my own money just because I was not at a local branch. Really!!? That was a terrible customer service experience!

Krystyna Gordon

I've been a client of RBC for over a decade, but the experiences that I've had with this branch over the past month have been so appalling that I am considering moving my personal and business accounts away from them. From the microaggressions provided by staff, to the sheer incompetence made by account managers and call center people, I am disturbed that the bank I signed up with when I was 19 is no longer a bank that has my back. Tonight was the last straw when an advisor failed to cancel a call with me, that I had booked several hours earlier via the online portal. They sent a one line response to my booking request haphazardly contradicting the information that was given to me by a call center member, not even 4 hours prior. They also didn't have the decency to send a calendar and link invite for our call. Just the day before I received NINE agent only cards, when I had come into the branch twice with my business cards to get TWO additional client cards, which RBC provides. If you can, avoid this branch if you are a growing small business who is looking to expand and have people on your side who want your business to grow. This branch has made me lose a lot of faith in Royal Bank.

Dracula Six

I had a issue to fix with my account so when I went to get help, I forget who served me it was a older lady but very pleasant, and I had a very positive experience, so I'm surprised about all the negative comments about poor customer service? Now i can't say if it's true or not about the other employee's, however the lady that served me was polite respectful nice very helpful..

Sagar Trivedi

Great service and always give best advice.

xin Ma

So bad

Y Y

Tina Kovacova

I just had a phone conversation with Agyapal from the Nanaimo branch - he provided a fantastic service, helped me with my query in a speedy manner and even informed me about additional services available to me at no cost. A fantastic service - thanks RBC!

wereux UFO hunter

Robert Achneepineskum

Service ok but line up was way to slow

Terry Vandament

Main branch busy!

Oliver Maciejczyk

Very good and fast service and the staff is happy to work there.

Danielle Guerin

(Translated) No comment (Original) Aucun commentaire

Super E Bikes

Friendly, polite and personable staff Highly recommend RBC Orillia!

Lucinda H

Extremely helpful and professional staff. This is the branch I usually visit.

mj ahrens

bank staff is friendly the environment is professional and they do their best to help you with what you need

Catherine Collins

Terry P. G.

Looks like a newer bank. I only used their ATM machine, So I had no interaction with staff. Loads of parking here.

Maher Abdallah

Friendly ...accessible

Ng Holoboff

If as they say, RBC is committed to helping clients thrive and communities prosper, then why have they invested over 200 Billion into fossil fuels since 2016, making it hard for us to keep global warming under control.

Original 401x

Great service, they gave me clear details about the account that I'm opening which gave me a better understanding of how their way of banking works that I liked, the bank had awesome staff too while discussing on how to operate my account, overall a great place to do ur banking at!

Marco Spadari Sartor

Jo-Ann “LadyJ” S.

My favorite bank, but never has enough ATM's around town. There is 1 ATM other then the actual Branch Machines. So if I have to go to Bank for a cash machine while I'm out I might as well just use the Teller during the day. I just find it very inconvenient and if I use some other ATM or Cash Point I get charged for using a NoN RBC Machine. So I try to get as much Cash back from Stores so I don't pay any extra bank charges!! Thanks for reading this if you did.

Matt Banks

Fast, easy service. Answered my questions straight away with zero issues.

Baby Cupcakesz

This bank is just rude. When I wait in line, the staff just doesn’t want to serve me. And when there’s a person behind me, someone is always “available “ for them. I feel offended. Once we booked an appointment 2 WEEKS in advance! The lady that we were supposed to have an appointment canceled it the day before. I’ve been an RBC client for 14 years now! Maybe it’s about time we switch banks. If you don’t want to serve your clients, why are you even working in the customer service industry?

Mya Rivers

Refuses to take third party cheques, and their management is very condescending

Korede Agbenla

Juan Herrera

(Translated) The employees of this branch are not very cooperative, very rude and ineffective! They were the reason I changed banks. (Original) Les employés de cette succursale sont peu collaborants, très malpolis et peu efficaces! Ils furent la raison pour laquelle j'ai changé de banque.

T Hutton

The RBC automated system is a terrible system, If I were you, Id go find another Financial institution. Behind your back RBC Automated system costs you a fortune in fees. Unless you can monitor it 24/7.. And Calling them is a hassles

fatih a

Justice Conchobar

Say what you will about the RBC in general, but this branch has been very good to me. I was there today (11/30/15) and had a bit of a struggle with the RBC computer system, but after meeting with the branch manager, the issue was swiftly resolved before the end of the day. Every employee at this branch that I met was a pleasure to deal with and showed genuine care and deep concern to resolve my issue smoothly. Thank you St. Mary's Rd branch for your kindness and outstanding customer service!

Coult Haviko

Have called multiple times in the last 48 hours trying to figure out why someone shut down my visa debit card but alas no one seems to care about my money after they have it. The customer service from this entire bank not just this branch has been disgusting. Now I can't even get information on closing my account..

Jude

I have gotten to know a few of the staff and they are very helpful, but new employees never give the same kind of help. Nancy is my favorite, she goes far and beyond to be helpful to me regardless of my account standing. She deserves a reward or recognition for her superior friendliness and helpfulness, I give Nancy as well as RBC credit for being the best bank in Canada. ***** 5 stars!

Tahir Shafique

Slow service

jane tapp

JC Le

Leana Morosi

This review is for Victoria. I recently got my PR and needed to open a new personal bank account. She explained the different products offered and helped me choose the best option that works for me. She was very helpful, thorough, and super kind. I would see her again. Thank you, Victoria.

Viper 2021

Very slow. Always look like your bugging them.

Cihat Ozturk

I have never seen any RBC like this branch. None of the tellers know how to do a money transfer. I was waited for 45 min for nothing. NEVER EVER COME HERE PLEASE.

Joel

Just so incredibly sloooooow to do the most simple of things

Lindsay Lamarche

I am not a huge fan of Royal bank or its branches

Brady

RBC Really Big Cons

mark hickey

Love the drive thru atm!

Deep Gidda

Floyd Taylor

Its not my home branch and i needed the manager to help me out and release more than my allowed amount. My home branch always helps me out and does it when i need it. I have been depositing cheques from the same company for a long while. This branch could clearly see my cheques are not held. The Manager at this branch would not do a thing for me. Customer service is the pits. Will not go back and will not recommend this branch to anyone. I have had to go to another branch before and they graciously helped me.

Lex James

Was In line for two hours today and the manager of this location let’s a customer skip the. Line because he was complaining about waiting. The manager lied saying he had a appointment but the person complaining just said he doesn’t want to wait. Nothing about a appointment. Screw this bank

Ak ash

Horrible customer service. Went to replace credit card and update information but nothing happened. Have to go again but in a different brunch I guess!

Richard Fernandez

Nice branch, really helpfull and very clean

MC Quackers

my money, wheres my money?

T K

Very fast service. They are very professional.

RxYzoR sG

over worked staff the manager is useless ! He needs retraining hire more people also needs to learn better manners

Gellie Mandapat

sandra gallant

Serega

Wassim Shamass

Unprofessional staff long waiting times for no reason

Rob Hammer

Anita Pellerin

My bank of choice because they have always done right by me!! Very friendly & courteous staff, always very helpful!! This is the only bank I will deal with and I have been there since the mid 80’s when my Grandmother highly recommended them!!!

Prabhakaran

Poor service ever..

Trevor Mead-Robins

Don, the new bank manager really takes an active role with his customers and staff. I appreciate good service when I go in for my business banking.

kristal ann wahpoosywan

Tanya Robertson

Great place, friendly but too bad they can’t help the self employed.

Chris TR

Completely embarrassed to be a Royal Bank Canada customer of nearly 29 years, 2 properties, and associated mortgages and investments. Royal bank Canada almost missed my closing of my new house because John Couture mortgage specialist was unable to get the paper work to the lawyers office on time. After this, the paperwork was incomplete, and John had to re-request paperwork from me and my wife. My lawyer nearly summoned John to his office because he had concerns of Johns ability to get everything done on time. I asked John during the refinancing process if any of the fees would be put on me to complete the transaction, he told me no. I did not find out until in the Lawyers office that John and RBC had neglected to inform me that lawyers fees for the refinance [of another property] were not covered, and would be paid by me. I'm pissed because I feel as though i was lied to, by a business that is definitely making money off me. If you are looking for a good customer experience, stress free, quality paperwork, go elsewhere.

Joleen Montague

The staff is friendly and they do their jobs efficiencly. I am always in and out within 10 minutes.

aboud najib

Nice

Carrie Stewart

Ladies and the 1 guy in the Kitimat branch are always so helpful!! Thank you all ,always ????

Behshid Pakrooh

Too long waiting

wade mccallum

Bearded Kitty

Fast easy service and proper Covid precautions in place

Tamara Treppiedi

Love RBC! Opened an account for my daughter recently, great speedy service, excellent advice, and we are very happy with the overall experience there! Awesome job RBC!

N Bala

I just went there to deposit a draft for a sizeable amount in my chequing account. Generally, the branch wasn’t having too many customers at the time I visited, only a couple of them ahead and none behind me. I thought my transaction will be done in few minutes, as there were 5 tellers, actively serving 5 customers. After few minutes, couple of customers ahead of me too got served. Then came apparently my turn but on the contrary, my disappointment. I noticed 3 tellers were having no one to serve and I was the first in the line up hoping to get called by any 3 of them. Looked like no one bothered even to look in the direction of the line up, leave alone the greeting and the welcoming smile. I too waited without barging myself in to any of the 3 tellers. Now, it became 4 tellers who were free and again no one bothered to look at the direction of the line up. Every one’s chin was down and seeming (pretending?) to be very busy doing something or the other. A good 10 minutes passed in this idling game. I saw behind me the line up building up with 4 more customers other than me. Now it was my 25th minute in total inside the branch and again I did not want to rudely approach any of the 4 tellers. Finally, one teller named Jeffrey called out to me. He was the only person, I would say, did not shirk and called me to serve with a pause time of only a couple of minutes between 2 customers. I could have very easily gone to the machine and deposited the draft or using the app scanned but I wanted to deliberately go out and see for myself how the teller service nowadays is. It was a TERRIBLE experience! Nothing more!

Darren Healey

This bank after 10 years for no reason at all changed my acct and took away all my privileges that I had earned without a blemish on my acct.Not 1 blemish. I am totally appalled at the way they treat a long time client and would tell anyone to not bank with this bank. Run don't walk away.

Allen Gesyler

Is one woman at the Royal Bank she’s a real card I think she’s the manager is a br—ch Never met somebody so rude

Gaori Chhabra

PAUL P

Great location and friendly customer service...so far!

Sakib Haque

melon

Ian Sparrow

Very friendly staff great experience

Angel F

The teller (Asian lady) was very nice and helpful.

Kestutis Stalmokas

Jakki McDougall

Kim Somers

No one answers the phone. Too many useless options on the phone. I just want to talk to someone.

John Lipskie

Typical Royal Bank.

Félix Turner

bob sideshow

15 years a client to rbc, I now opened a business account with them, and they won't release more than 500 dollars on my cheques cant buy materials on time. Forcing me to change banks to match my main clients bank and not have a hold.

Charles Alexander Yates

Very politely transphobic. Do not go here, not worth the time or hassle. Brought in manager for a simple thing that was also noted in my account, so there would be no trouble in the future. Every other branch I've been to had not had that issue. Manager kept interrupting and refusing to listen.

Original Gamestir

brad peddle

Rene Gibson

Large amount of money transphered from TD to RBC 21 days still has not appeared

Matt Lewis

Absolutely horrible experience with their banking advisor Reese Belanger. For months we tried to get my wife added to a mortgage. Reese would take weeks to start the file and then would call my wife for information they already had or call me for it. They hit our credit rating twice in 3 months while going through the process and didnt notify us. After multiple meetings we got the paper work signed. Gave a month before the new deal was to start....it didnt. They failed to get the paperwork from our lawyer and instead of contacting me they let the property tax that was owed just sit in their account collecting interest. I found out on my own that the payment was missed and was given conflicting information as how to proceed from the Reese and the very nice and helpful teller. Reese told me I had to call customer service to get the funds released myself and they had no clue what I was talking about. Then customer service sent me to the mortgage department however she cold dumped me and I was left in on hold hell. Horrible experience all round.

Johnathan Alexander

Best customer service I ever got from a bank. They're patient, friendly and make you feel wanted; in other words, they respect you for being who you are.

C Bain

I live in Niagara Falls as the one I am close to well lets say I can drive to Fort Erie for faster service . As I am only at this bank a few times a year I would recommend this bank .

Tim D.

Always plenty of staff available and have gone out of their way for me.

vinoth vykunthan

Mahta

they always been on-time

Ralph Theodore

Ben Grantham

Loyal RBC Customer for close to 30 years. Despite a growing city, and no banking options on the south end, they closed their Apple Plaza branch. This leaves only one overstressed downtown location with minimal dedicated parking. Brilliant business decision...

Tyler King

Great customer service. Switched all my insurances, credit offerings, mortgage and more over from another bank. The offerings are much better than any other bank I was researching, ATMs have lots of options, but most of all their customer service is truthful and they actually take the time to help solve your needs.

Nadja A.Bazile

Vinh Son Nguyen Dinh

This branch is kinda big. But remember to come early if you don't want to wait.

Destiny McGregor

Pam Neiley

Really nice tellers

christine butt

BAD BANK . terrible teller service, the Finance guy is even worse . Do not invest your currency with this bank . Cross the road to CIBC . TOO many horror stories to tell..

tori favret

Kylie was AMAZING. customer service on another level. I felt like she really wanted to help me and I had just had a really bad experience at another branch so this was a great surprise. she needs a raise for sure!! I will be going to this branch from now on

Ron S

Staff members are not willing to help.

16 times the detail

(Translated) Not able to speak with a human osti, pathetic. (Original) Pas capable de parler avec un osti d'etre humain , pathétique.

August L

This RBC location is indifferent to clients and it is almost impossible to reach a human being. The phone number is never picked up at this location. One number goes to voicemail and the other goes to an incompetent AI telerobot.

WINTANA

Jenn Arthur

I just stood in line outside the branch to use the atm for over 20 minutes while an elderly woman struggled to pay her bills through the atm She wasnt allowed to use a teller. The woman inside the bank told her sorry we cant help you ' you'll have to figure it out yourself. Theres no reason she couldnt put on a mask and gloves and explain what to do. Stop charging banks fees if you cant provide service. I'm disgusted

kee

computers were down. again.

Ashley Kazakoff

Farouk Youssef

RBC best bank in Canada

Bowsers Girl

Do not open the ATM access when they say. The sign on the door shows that the ATM access is locked until 6 am. Got there at 6:30 this morning and still locked! I wasn't even the only one there waiting. Inside is tiny with no room in the parking lot and paid parking on the street. When you go in there are no lines to indicate where you should stand in line or who is going to help you. Everyone can walk by and see your personal information if they look as the computer desks are all separate.

Synthia S

MaHmooD KhaN

i have bad memories from this branch because the agents are sitting to open account for you and fill their quota and after that if you stuck in any problem or try to contact them they will never ever reply to your text and then you are stuck until you close your account and i blame the management of this branch and they dont listen to customer problem or does anybody tell them what is going in their branch Zero Service

Happy Traveller

Good

Jolene Stahn

Good service and nice tellers, everything you’d expect from a bank. At this branch, I’ve found the tellers to be very kind and not pushy. I’m impressed with their service and that they are nice when I’ve had an issue with my account or a small question. Simple to set up accounts and visas. There online banking app is easy to use and intuitive. Sometimes there’s long lines but not at this visit. I would recommend parking in the back if you can’t find a spot out front!

Warran Grin

Great location. Friendly, professional staff!

Carles Medialdea Masó

Katrina KIEVSKAYA

The slowest bank I have ever been.

K. Raju Jampani

Ryan Wall

Convenient location close to many amenities to get your daily errands done. American dollar ATM is very useful for the last minute travel organizer.

bradley lyle hammond

There is always several tellers working at once, and rarely is there a wait in the line up. This location is the best bank I have ever done business at.

Chris Sackney

Jennifer Vodnik (JenV)

Jameel Razack

Been to this bank once, made bill payments, deposits and opened a new account. Literally under 10 minutes. I just joined RBC about a year ago and i honestly love this location because they actually have staff that get things done fast, great customer service, and professional atmosphere. Sometimes people fall off, like the help desk area, or some tellars have an off day with attitude but honestly, we are human anyways. I respect the more days they perform to their best as opposed to singling out their flaws. Recommended!

Thomas Titan

This my bank. The service inside is not so good but over the phone or online they are amazing.

Joel Fischer

(Translated) Very beautiful. (Original) Muito lindo.

Rob G50

The ATMS are still available for use, even though they have Moved to New Location!

Ada

Great service I would recommend to anyone

Sylvester Chiang

This is for Rbc to fix The problem is whenever I go to this branch for business deposits the business teller has an open sign but when no one is around inside No one is willing to jump in and help out Instead all the other tellers will tell me to line up in the personal teller Okay this is fine i line up every time however why bother having the business teller cage with open sign And when i go the personal teller they will count manually all my cash deposits (no counting machines) and when I ask for a large change that person will look for another teller who has the business cage key So all in all I spend more than normal waiting period because someone is on break in the business cage Fix the problem, or shut down the business cage for good and save me the agony of going to this branch i m tired of telling the staff that someone needs to be inside the business cage More so i did mention this to the manager Chris but this is on going

Robert Korolyk

Huge parking lot. Has a drive thru.

Reza Setayesh

Corey Albert

Yuvraj Vedvyas

Rude customer service. Assistant branch manager is a very rude lady. She has no respect to talk to people.

Jennie Morris

Endy Zhou

scaper47

Love this branch...helpful with a great staff

Brian Manthenga

Kate was great!

ZIMAN

J'ai rencontré M. Mounir Dahamni concernant l'hypothèque. Il est chaleureux, professionnel et il donne de très bon conseils.

Nuri Demirci

Harper Perrin

Had a great experience being helped by Carolina yesterday. She made what was a frustrating issue online with multiple failed phone called to RBC a painless and pleasant in-person experience. Grateful for their great work. Super friendly!

A. N.

If you think you can get anything on the phone you’re sadly mistaken. Also, The automated system keeps giving me fax number instead of transit number. Waited 15 minutes to talk to customer service - no luck. Not working with them.

Karl V

Visited this branch on August 30/18. Long wait times even though there was only 4 people in line. Waited for a half hour. When I did get served, I was served by a lady named Nancy. Never have I dealt with someone so rude, and unprofessional. How people like her, have jobs in the banking industry is beyond me. She questioned the length of my online password. Told her it was none of her business, from there she got nastier. Thinking of closing my accounts because of people like her. Worst branch in Canada easily!

GOOGLE USER1

I went to this branch yesterday, Everyone was really helpful and friendly. They took us in right away and answered all our queries. Keep up the good work guys!

Corinne Cahuzac

Everything has 5 starts until they make a mistake. Friendly staff, not much waiting time, nice place. Then we get to the 1 star rating. Suddenly, the RBC becomes vague, elusive and tries to pin the problem on you when they make a mistake. Customer Service refuses to deal via email -phone calls only.. I guess we we will have to set up Quality Assurance audio tapes when we need to speak to them.

Justin Howell

Zbojar

From a long time ago bad experience

Good Four

(Translated) Good bank. The atmosphere is friendly. Thanks to all ^ RBC ROYAL BANK ^ employees for their wonderful work. (Original) Хороший банк. Атмосфера дружелюбная. Спасибо Всем работникам ^RBC ROYAL BANK^ за чудесную работу.

Jason Middleton

MRS. EVE J. Anderson

Farshad Esnaashari

I had a mortgage with RBC, I decided to transfer it to another bank because of better service, RBC changed the Payout amount and increased it considerably without any explanation! I am still waiting for their clarification to see what happened... they don't answer my emails...

Marie Reece

Terah Shoy

He rather hang up on me than reverse my duplicate charges. After being on hold for over an hour.

Whalley Walks

Constantly short staffed. They just switched their hours to 10 - 3. What a joke not even pretending to be a bank u can access anymore. Good luck getting help over the phone too. Their atms have eaten my money before and they told me a week before they would have answers. I don’t know if there’s better banks out there but I’m looking for one

Chris Gaudet

Slow staff

Ian O'Neil

Max Stocker

Friendly staff and helpful. Wait times are pretty good in my experience.

Trevor Shaw

Marianne is outstanding!

Anthony Hulshof

Jœlla Szekely

The staff are very inconsiderate they take way to long waiting for the next person in line. I hace a cab waiting amd I've been in line for over 30mins and only 2 people have moved with only 3 bank tellers. This is the worst expirence ive ever had with a bank. Now i owe my cab over 50$ cuz these people are taking way to long on there computers.

Oleg Taran

Love RBC!

Keshan Aslin

Paul McDonough

After questioning why I was paying a large fee for paying my bills on line the teller explained how to avoid this charge and actually refunded the charges believing I had not been informed properly of this type of charge on this account. The teller was very helpful and it was really nice to have a bank treat you so fairly.

adrian gomes

Serene and peaceful.

John Tomlinson

Destiny Bailey

This bank manager is very accommodating, understanding and patient. This branch works with you and is very helpful. Thank you RBC.

Paulachan Joseph

Yiwen Zhang

joan collins

Bala Sasi

Always i have to wait more than 20 minutes to deposit some money.

KIAN FIT

family wall

Very very slow service, not impressed

Phillip Clark

Peter time to quit. Terrible customer service.Terrible manager. Terrible policies for your own money! They told me they couldn't help me with an issue. Went to another Bank opened all new accounts for my family and they solved my issue without any problems immediately. I encourage everyone to shop around at the banks, you will probably will find a better option then RBC.

Gloria Higgins

I know these are busy times, but I have called three different days and waited over twenty minutes, if no one is available to answer the phones you should put this as a message so we know we have to come in!!!!

K X

L G

Terrible hours

Nagesh Choudhary

RRNA 455

Russell McAllister

Fast service on weekend day when open. Otherwise busy like most of downtown. One way parking lot correspond to one way streets downtown

David Thompson

The ladies here went out of their way to help me today (Dec. 23, 2020). I had some problems with my new credit card and the staff at this branch made Herculean efforts to ensure my problems were solved before Christmas. Some towns banks have often gone the extra mile for me so that’s where I continue to bank regardless whether I’ve been living in Tokyo or Toronto. Thanks very much Perth Royal Bank !!!!

Kevin Phan

Eemmanual was great on helping me, but his breath was really bad.

Rosa Spring

Zeel Khokhariya

Has no basic information ABOUT OPENING ACCOUNT

Ahmed Elmi

Worst bank ever! I called and they put me on hold for 2 hours.

K S

I feel this place has an unfair rating. My experience was pleasant and professional. The tellers were working really hard to ensure the line moved along efficiently. Darwin, the teller that helped me was pleasant and even made an effort to have a small conversation (even though they were really busy). It's a tough spot for a bank and they do it well.

Aaron Wagner

Most brutal bank fees I've ever experienced .

Jonas Zuckerman

B B

Great people. Dealing with this branch since 10 years ago.

Brandon Kerr

Chad Maximchuk

Jack Peters

This Royal Bank has moved one block north, into Surrey, across from the White Spot Restaurant. The new parking lot is tight, with pay parking by license number, on the street. The ATM's are inside and with nice bright lighting at night. This branch will move back into White Rock, when the new building is build and could be over 2 years from now, maybe late 2020 .....

Tim Orpen

Tried to reset my 7 year olds bank card, he wasn’t there so they refused and just gave me attitude....

Amir Javasoul

Worst branch for banking. If you're looking for a new branch for your business needs, do NOT select this branch. Customer service is absolutely terrible here

Bryan L'Ecuyer

Three star because their hours of operation are ridiculous. I am a self employed contractor and just can't make it to the bank with hours like this. At least stay open till 7 pm

Elliott Anderson

Gross corporation that gave 6.2 billion $ to the coastal gaslink pipeline, but they didn't arrest us when we occupied for 5 hours!

Will Taylor

I Ibeabuchi

Easy in and out service with wonderful staff and employees who are very helpful, the ATM machine was down on my recent visit but besides that my overall experience was good .

Curtis Godin (Google Maps Editor)

Awesome staff and great customer service

Brandon Brownell

steven Williams

Madison Claudette

WORST BANK DONT COME HERE!!!!

Wanda Willier

It's a warm place to sleep when the homeless shelters are full

Angela S (AngeSim)

Been with this bank for years, never had an issue until I had to get a bank draft (purchasing a vehicle). Such a hassle that nearly every location was closed down with the exception of the new one in the Lambton Mall parking lot. Their hours of business clashes with just about every 9-5 job which makes it hard to even get to the bank when needed. Not everyone can get a day off work. What about those who travel from out of town only to realize that this bank is closed once they get here? I’m sure the staff are lovely, but trying to do anything else is such a pain.

Gustavo Barrios

Brendan Cork

All they do is charge fees after fees, don't fall for the trap and open an account with someone else. I will be closing mine very soon.

Kevin Yarrow

Clifton Watkinson

Love the new Branch Manager, Bryan. Very efficient, personable, professional and friendly

Ren

Kenneth Rempel

Needed to inquire about my RRSP statement got in without an appointment in less then 2 min and happy it is clear to me now.

Corinne Fryklund

Money money money

YOSF TKST

Linda Edwards

Sidharth Nayyar

The bank staff is rude and unsupportive. I went there twice and both times I wasn’t helped at all. It was clear that their staff needs more training. The atmosphere of this branch was so negative. We were greeted with plain disrespect. I would not recommend this branch to anyone. Even the manager was so ignorant. After i expressed my concern, she said “are you done talking?” They told us to leave instead of actually giving us a proper solution. On the phone, they made different claims regarding their services but in person it was absolutely horrible. My time was wasted twice, and they showed no care about their customer’s problems. Very unprofessional and they need to be better. They are most definitely not retaining any new customers right now. The staff’s attitude needs to be checked and action should be taken. Do better.

Dragos Robertson

Thanks to Susan and her team for making things happen when it is crunch time!

Randy Smith

Don't believe their website hours! Phone, if you can get through. On Fri 07 Jan I checked the hours before I went to bed. On Sat a.m. I was at the Main Branch doors 5 minutes before opening, after a 30 minute walk. There was a note in the window say something like, "Sorry. Closed for staff safety. Open Monday." A lot of help that was!

Pradeep N

Patrick Robert

Absolutely disgraceful phone system. If you have any sort of accent, speech impediment, or a lisp the "virtual assistant" gives you 3 tries and then hangs up on you with ZERO options to talk to an agent. I called 11 times and finally managed to connect after yelling at the phone. I hope they get SUED to the moon and back for discrimination. Closing account moving to Scotia or CIBC.

O. Egger

Line ups are too long. Not enough tellers there. Some could be a bit friendlier. Parking can be troublesome there at the White Rock branch.

04srt4champ

It's a bank. Designed to take as much money from you as possible, for investing purposes you will be charged 9.99 per transaction buying and selling stocks, a much better option is Questrade considerably lower fees. Rbc has a 24.99% interest rate on the most basic credit card, higher than average mortgage rates, better option use a mortgage broker, who guaranteed will find you the lowest rate possible, make sure you pay your mortgage bi weekly instead of monthly as this alone saves you interest over the length of your mortgage. Open an rrsp with a bank and they will be taking there cut, again open one with questrade and invest in yourself, and pick your own ETFs or stocks, always make sure the stocks you choose pay you a dividend to further build your wealth.

Raymonde Jeanlouis

Afsar Ahmed

Excellent place.

Gintas Janulis

Donnie Wagner

Noelclv

Terrible customer service. Whoever the blonde manager is clearly has 0 experience in how to properly deal with clients, especially frustrated ones.

Housin Ahmad

Annie Perreault

Silvi E

It's okay but too many sketchy people hanging around the door and the outdoor ATM

Shahira Sk

Trouty McTroutTrout

I had by far the worst bank employee I've ever met today at this location. I came in with a simple request and was treated so rudely I didn't even bother trying to make a transaction in the end and just left. It was an Asian guy, 2 actually. They were making faces, snarking, talking in another language to each other. It's not too surprising to me that RBC branches and terminals are closing all over the city. This banks time is past, do yourself a favour and go find a competent one where they know how to treat their customers.

francisco lopez

Rundown branch. Slow service

scottpaul soucy

Candy Kanye

Eliya Farah

Staff is indeed friendly, but that doesn't change the fact they never answered back my calls (Did not even try to call me back). It's been literally more than two weeks since I've ordered to renew my credit card and I still haven't gotten it yet. Very dissapionted in the service they're providing and I'm honeslty considering switching to another bank.

teepat sutabutra

nick knickle

Been with rbc for years never disappoints

Samih Boubekeur

Great staff and fast service

Richard McMillan

this bank is a joke, anyone who wants to bank in the 21st century stay away from this place, these people are stuck in the 1950s

wesley hall

Yara Hernandez

(Translated) I had super good service at the counter! Professional and kind. Thank you Sophie Martello (Original) Jai eu un Super bon service au comptoir ! Professionnel et gentil. Merci Sophie Martello

Alice Mai

I'm not one to write bad reviews online, but this branch is completely unprofessional and disorganized. I had Rita open a credit card for me and there was absolutely no communication from her end despite my endless follow up calls and emails. RBC should learn a thing or two about customer service from CIBC, I'm really regretting switching from CIBC to this bull. Steer clear away.

omar A

(Translated) Movais service, no respect to customers, a bank of stone age (Original) Mouvais service .pas de respect aux clients , une banque de l âge de piere

Radman Rabii

Soulat Shah

Very bad experince rbc ????????????????????

C M

Friendly fast service. Love this bank.

Celeste Allyn

Slow service. Two people on at a time.

L Spence (Slee)

Jamie Seper

It's just another bank

Joel Lendore

Geoff Switzer

Nearly impossible to speak to someone on the phone. There are no direct phone lines listed online, and the automated voice thing is not helpful at all except for the most basic things. Once you finally guess on how to get through the menus to speak to a representative, be prepared to sit on hold for a VERY long time before someone answers your call.

T H

Selena has major attitude. And does not know what she's doing.

Rose May

Denis Bernard

A A

Francisco Lopez

It's very convenient spot!

Steve Muise

Over priced plans and poor customer service. I went back to TD Canada Trust.. Better hours and better customer service.

Rachel Morgan

Usually very long line ups and always under staffed. Great service from the staff but very frustrating to wait 15-20min on regular to see a teller.

Max An

Alexander Saremi

One of the worst branches in West Vancouver. This branch is constantly understaffed. Always have to wait for so long. Staff are not always helpful.

Max Art of The Wall

This branch does not deserve a single star, but I cannot post this review if I don't give a star. Do not choice this branch services, they are unprofessional, I promised.. even manager!!! people ask me why? Im going to tell you how and why, 1st, teller said customer can not deposit or sent money to other RBC customer!!! I do not believed it, I request an experience teller to help out, then 10mins later, manager come over tell me "yes, we cant do that, because, whatever you transfer to any RBC's customers, you have to "showing Authority" otherwise, nothing can help"... OMG, I phone receiver right away, (receiver use to work RBC) , i was on speakerphone make sure bank manager hearing, but he saying to receiver and I "no i cant do it". the meanwhile time is 4:30pm, if I try to other branches, too late. Next day, i went to Aberdeen Centre in Richmond BC, this huge difference services, this branch friendly and professional, only take 6mins to done all my request, eventually, i hear : "thank you for your coming"... other than this, I miss a deal, because the payment is late, I closed RBC account, that's only thing i can do... RBC really shame on you

Christina Lariviere

Good bank but it's to far away for anyone that does not drive to get to and it is always busy in there especially at the end and beginning of the month but you can count on them remembering who you are

Callum Barnes

Great place for banking needs.

The famous Bird

James Merritt

It is always a pleasure to go to this bank. The staff go out of their way to help with whatever problems we have and are exceptionally pleasant and sincere. I will go to no other bank.????

Emma Corkish

What time the ATM Door in the morning

Ron Rossier

Absolutely 0 support via phone

Steve Horton

Can't get anyone to return my phone calls or emails

J K

Outstanding service

Rup

Touraj Dadgar

very helpful, long working hours pre weekdays, friendly staff

Pierre Jacoub

highly dissatisfied with the service from the people at this branch, bordering on unprofessional. No sense of follow-up for requests, questions, communications. Permitting people that are not authorized on accounts to transact on accounts, simply because they know the person. Worst banking experience ever - repeatedly.

Grease Monkey Tuners

It's a bank

Moe SB

I recommend you spend more money and go to other branches. Their staff are so rude, racist and retarded.

Heather Bazinet

Like it better than bank of montreal. They dont ask what my purchases listed are for like bank of montreal did. Also dont realse your acount info to old landlords like bank of montreal did. Make you feel you can be incharge of your money. No x husband, no siblings, no landlords checking up your income or in some cases your tax returns. More canadian feeling.

Erica Pensini

I tried to change my address in person. The lady at the teller assured me I would receive correspondence at the new address, but she never updated my mailing address. This happened the first and the second time I moved.

shawn joz

Business line is a joke they are so slow!!!!! OMG

F A

Okay place. Eh.

The Human

(Translated) I don't live in Canada and I don't know what this is but I give 5 stars. (Original) No vivo en Canadá y no sé qué es esto pero doy 5 estrellas.

Kenny OG Pete

Unlimited banking

Omar Dowidar

One mistake after the other, no diligence whatsoever. You really have to stay on their case to get things right.

Landon Mellum Chessman

Wow, manager Chris helped us fill out with some documents, went way above and beyond, squeezed us in as we needed them urgently. Always had great service here, but was extra impressed today thank you

Julie Mcfarland

Friendly staff but such slow service

Richard H

Big lines, mediocre service at this branch. Opened an account with a big balance and poorly explained/ not really appreciated. Fees, fees, fees for everything. No credit or value for minimum balance, only if you get their credit card, etc. etc.. Almost like they don't want your business. CIBC seems friendlier and their offers make more sense (no fee, minimum balance).

Miranda Marriott

Maria Noksana

Customer service sucks. Promotions suck. Not happy with them at all.

Agne Ziuraite

Shelby Clohossey

I was first in line when they opened and it took 20 minutes to make a cash deposit and get a few rolls of change. Then I was refused the ability to cash a cheque for my business account because I didn't have a client card. I explained that I dont have a client card because I don't have access to the account for everyday spending, only making deposits. Her solution was to send me to my personal bank to cash it. My personal bank confirmed what I already knew which is that the cheque had to be cashed at the bank where the business account was. So I had to go back here, now wait in line and get a different person who told me I couldn't cash the cheque because it wasn't in my name. Again, this is a business account that belongs to the company I work for and not me personally. They don't make cheques out to me, they make them out to the business as the money is for business purposes. Anyway, I had to make 3 separate bank visits back to back while on work time first thing on a Monday morning when banks are super busy, waste over an hour of my time while on the clock for work and put me behind in my own tasks for my own job for the day, and also got conflicting information from two different employees; neither of which made any sense given my situation.

Jia Yue He

Turns out there's a super cool student lounge space that I never knew existed in the Nest. Clean, well-lit with a lot of comfy seats. Perfect for group work, studying, and meetings. The assistant manager Emmanuel is really friendly, helpful, and made sure it was a pleasure to use the space. Highly recommend this.

Kristian Manjares

Fast service and very accommodating

Phanomsinh Mounarart

Friendly staffs. Lacks after hours ATM.

tim ogorek

if you need to contact them set aside a whole day to sit on hold, absolutely ridiculous

Doug Nahirney

Extremely slow service. Tellers looked irritated by the customers waiting in line.

iiyashee Nora

Nice and open space for student and anyone else on campus!

GRIMSBONIAN13

Staff was rude or gave wrong information. The person Is medically housebound. They have no program for disabled people. I guess they only care about profit.

Heidi Shaw

Luca Giordano

Booked an appointment via their website with an advisor regarding a line of credit. Upon arriving at the bank, the advisor who was assigned to my appointment was not even working so I was assigned a different one. After filing the application and submitting the documents as well as processing a credit check, I was told I would have an answer by the following week. Here we are almost a month later and a lower credit score and haven’t received a follow up nor a response to my request for an update. Very disappointed.

Barbie Wheaton

We love Warren Scown! He is very knowledgeable and fun to work with! We highly recommend him as a mortgage specialist!

J S

The only RBC bank machine in a city of 25,000 people is located here as they have removed all of the other RBC bank machines.The bumper car parking lot is so small and always full that you often can't park here to use the bank or machine.The proprietors of the local pizza joint and chinese restaurant park here as well.Sometimes you have to drive around in circles for half the day until a parking spot becomes available.You often have to park in the parking lot of other businesses in the area and risk getting towed or getting a parking ticket. Many folks have no choice but to park on grassy knolls or behind dumpsters to be able to go in and use their bank.Terrible situation.Show some respect to your customers but I guess RBC makes so much money that they don't care about the folks that keep them in business.

Billy West

Richard Wang

Professional manager and good services????

Kathy Brown

Very helpful cheerful staff.

foop1

Excellent costumer service Especially Dinesh R he really cares about the costumer

Steve Beam (CrazyCunuck)

It's a bank.

R Ahn

Service is overall subpar. As others are also saying, the clerks can be rude and unprofessional and assume you are stupid. The only reason why I go to this branch is because it is close. Downtown Toronto branches are 100 times better. The manager needs to step up and do a better job here. Very disappointing branch.

arif ellahi

Still this branch is closed

Kay Pakaipa

This bank is absolutely terrible. Every time they are slow & understaffed. Old people working the tills, Manager is just walking around instead of till duty to clear the long lines. This is the 5th time its happening, what is the point having the bank if we can never get served. Terrible. TD is much better! To top it off they close at 5pm, other banks nearby are open till 6pm. Im done with this bank.

Kevin Hesp

Quinton Delatorre

So today I went to make a transfer from my savings to my chequing account (I have a setting in my savings that requires me to visit the branch to make any sort of transfer) and Angelica was absolutely amazing! She takes pride in what she does, and if she couldn’t answer my question she would find someone who could help her to answer. She’s very thorough and takes no short cuts. Her colleague (I think his name was Scott) was very helpful. I am happy I switched from BMO to RBC. RBC is rated the best bank in Canada, and I can defiantly see why!! I also transferred and opened a RRSP savings with a growth portfolio and Kalla was my rep for that one and she is also very awesome!! Thank you!!

KONRAD PYRZ

I'm standing in line up of 16 people and there is 2 people helping out and other 4 people sits behind a desk and it's having the time of there life. One of the RBC employes comment on person coming in and leaving seeing all the line up that is "awesome". Absolutely worst experience in my life! DO NOT COME HERE!

Saul Montano

I had my business account in this bank but their treatment and experience is very bad. The manager of this bank is very arrogant and unpleasant behavior. I took a certified check to deposit it to my account and the manager told me that it was not certified, he told me to go back to the other bank to ask for a receipt. I went to the other bank to ask for the receipt and I took it the next day to the manager and he said that even with the receipt he could not give me the money, he only made me waste more than 3 hours of my time and my gas. very unpleasant service

Jared Taylor

RBC is a terrible bank. They’ll go out of their way to not help you. They only care about money and how many fees they can squeeze out of you. Go anywhere but here.

Javier Zuleta

Big branch but not a good one. Sloowwwwwww

Melinda Smith

A Sho

Always happy with the service for the past 10 years

Patrick Kelly

Shaneed and his baby blue suit were very helpful to me and my cat Mr. Nibbles. Mr. Nibbles had some extra cat nip to invest and Shaneed provided excellent advice and we found a low risk mutual fund in baby blue yarn. Thank-you shaneed!

megan sheppard

TheDailyWick

Great service, Kevin was very helpful on my quest to reduce my debt. Very happy that I met up with him

C S

This Branch urgently needs an overhaul especially Young & Efficient staff. The ladies here are painfully slow and are least concerned with the ever growing queue. Have hardly seen the Manager step up and help at the counters. Even for the most basic transactions it takes forever.

Faizan Malik

Meag Shouhda

I switched to RBC after I was having issues with my old bank. I have never looked back. Service has been great for me and they have sat me down every year to look through my financial portfolio and offer me financial advise, which I never got at me old bank.

Rosemary Smith

Ny own bank us vs ne ti death

HS Madan

This branch is the slowest brach ever! They just don't care about the customers time. All the CSR just work at their own time chit-chat with each other and just taking as long as possible.

Susan Battista

WHAT IS THIS WHO AM I WHAT IS MY NAME AND HOW DID I GET HERE

Farzaneh

Darryl Smith

convenient location

Elvan H. Sevinc

I knew the banking service would be great at each RBC branch. But I had no idea such great experience would be coupled with such a high-touch approach of providing the extra piece of information that had mattered most to me before I even realized. I look forward to returning soon and be fascinated with the human interaction that was blended with my physical and digital footprints.

Sphinx Rose

Today it was super busy, but despite that the wonderful employees were very kind. It was a pleasure to talk to both Siddiqa and Trisha! They had great energy and were super helpful!

满江Manson

If you want wait 30 mins at front door to be service, come here.

Pete Stack

Thank you Keith at the Royal Bank on Victoria Street for going beyond in your job..

Gisele “SexyMumma” Saulnier

Love it

The Canada First Party

Cant a human answer the phone ?

Alex C

Fares Al

Old lady on the teller service she’s rude and not respectful at all ????????????????????????????????????????

J Stapley

To whom it may concern, I would like to put out a "shout out" for your employee, Darryl. He went above and beyond to assist me in a banking transaction this past week. THANKS SO MUCH!!!

Mitchell Elendiuk

Rdwan Fakhani

Feebee Rose

Quick and trustworthy service. I have been here more than once and trust them with my banking needs. Pros: • Staff (respectable, will give advice, and quick) • Location • Trustworthy Cons: • Very rarely but sometimes there is not enough staff (wait is never long but there have been times I’ve waited over 5 minutes)

Henry Yuan

Excellent branch! Good service there always.

Barry England

Malak Karroum

Max Groeneveld

Alain Girard

Great little RBC location. Not a ton of parking, but I find this RBC is never too busy anyway. Staff are always friendly, helpful and knowledgeable. This location has indoor ATM's as well as a drive thru ATM.

S R

Hours said it was open in Saturday - but just the ATM is open

Spartanfred 104

So the population of Penticton has grown and is still growing rapidly yet you geniuses at head office thought it was a smart idea to close the second branch in town and not open up more wickets and get rid of a business teller. I am leaving this bank thanks for making the decision for me RBC. YOUR A JOKE

Angie P

Friendly staff

Nicky Wolfe (Nikki Taylor)

Amazing customer service ????

John Mc Williams

beau

Worst customer service iv ever had !!!!!!!!!!!!!! Wasted my time and my money do not deal with this branch at all cost

Stephen L.

Professional and caring staff serving an aging community. Could get very busy times to times however never a crazy wait. Management seems on top of things. One of the better RBCs in the area.

Richard Y.

Yah the staff here in general are rude. Extremely unhelpful and give the worst service. If you hate your job quit and maybe think of a different profession.

Julie Lucas

Wayne Westby

Juan was a great help as we refinanced our mortgage. He supported us in-person and over email and answered all of our questions.

Jaskaran Singh Buttar

Julio Gonzo

McKenna MacLellan

Very friendly and accommodating staff. No matter how long the line they are quite quick to get to you without rushing others.

Suzanne McIntosh

Often use this drive through and have received excellent customer service at the counter many times over the years.

Istaahil Ali

Mohamad Ahmad

This is one of the worst oldest outdated unwelcoming longest wait ever RBC you'll ever deal with.. I remember my first experience with them was back in 2006 and here I'm back in 2018 and hey it hasn't changed a bit. staff are very not pleasant to deal with and the wait is way way boring. I hate coming here ...

Justine Gillies

Do not ever go to this RBC branch unless you want to waste your time and effort trying to defend your hard earned money and business. Staff at this branch specifically the so called manager Cathy and the horribly trained teller Miraha, who has no idea what she is doing, they both treat customers very poorly as if they are garbage. If you ask them to perform a simple task like making a bank draft, you might as well prepare yourself for a series of unfortunate events and lack of knowledge. Once again, the new manager Cathy has absolutely no idea what she is doing and is offensive, and very unprofessional. Perhaps someone can let Cathy know to, tone down her makeup: this is a bank not a bar.

Shea Smith

Great bank! Awesome support from staff with any questions or problems I've ever had. Would totally recommend.

Justin Shaheen

Great staff!

Sultan Aldouri

Had excellent service, George the branch manager was very welcoming. Staff are extremely friendly.. highly recommend that location..

Andrei Rodin

Juan Diaz

Always great customer service

Henri Bishop

(Translated) Counter (Original) Guichet

Rob Kirk

Michel Gagné

Tried to get a loan with online credit companies and they all turn down my loan request / in the process one of these companies set up unauthorized preauthorize biweekly payments / I signed a declaration form to stop payments and RBC continues to allow this bogus authorized payment / I'm obviously a victim of fraud involving fishing scam / now I'm paying NSF charges because there is no money in my account / be cautious of scams / RBC wont be there to help stop them / were is the fairness!

ZIGNIMUS

Applied for a line of credit, they never called to even let me know that i was denied. the place is a joke. staff are friendly and the building is nice and clean. but service provided from the actual bank is horrid.

yang ding (Claire Ding 531965310)

Hussein Idris

Ed T.

This is NOT a royal bank (its a Bell Canada CO). The branch is in the shopping center up the street.

Bill He

Shrobon Biswas

Steve Godfrey

Terrible customer wait times and service!

Severin Thrash

I went in to this RBC branch today for a couple routine things, and the teller was the most wonderful customer service rep I have dealt with, anywhere. He helped me save money in areas I didn't even ask about, was truly kind and made my day better.

sachin bhalla

Worst bank ever tellers and manager both are very rude,unprofessional,unfriendly.

Tina Jory

Jamie Zawicki

Absolutely Nobody

Nothing like a bank thats never there for you and would rather forward you to a robot then let you talk to their rude staff

Matthew

Would give -10 stars if possible. Just trouble with rbc in General, sending me on a wild goose chase to try and unlock my account. First i need to call, wait 2 hours on hold then to be told i need to go to the branch, oh but thats not enough now i need to call another number only for them to tell me i didnt need to and it needs to be delt with in branch. Retrain and actually learn the job or dont do it, I have a fiancee and 4 month old i need to feed i dont have time for this.

George Mitrovski

Branch is closed for a Renovation July 14-30, 2017. We Re-Open with a brand new look on Monday, July 31, 2017.

Stephen Ambury

The Greatest Of All Time

Good

Chocolate

Terrible customer service. I lost my bag and they wouldn’t even check the security cameras.

Donna L Brown

Vicki Proctor goes above & beyond the call of duty to provide care and services to her customers. Recently she attended the hospital with the necessary banking forms for my Sister and I to sign to make the necessary changes to her accounts. She is efficient and responsive. Her Branch and all of RBC should follow Vicki's lead in providing Customer Service!!

Brent Lucas

Arley has helped set me on my path to retirement ! Beautiful, open and classy this is a nice branch.

mahmoud hamdy

Tanvier Ahmed is very helpful.

Art Gauvreau

Best service in the city of Guelph

Hesameddin Malekabhari

I came to this branch to ask some thing about my account and I met Khalil. He was very helpful and answered all my questions with patience. Thank you very much for such a great services

clint butler

Gary B

As a small not for profit business owner, it well suits our purposes. The staffing of tellers on the business side varies. Sometimes several and sometimes just 1.

Fox Options

Absolutely terrible at their jobs and customer service. Instead of helping me the only customer waiting they decided to keep working on whatever they were doing. Proceeded to call someone else out to help, the person working on the computer.... Not the customer!! What the hell, get the old staff back.

Chris Thomson

Sneaky Turtle

10 years of being with rbc gone down the drain over 60 dollars lmao you guys are a joke. Hey TD where you at?

Gavin Guinn

Okokok this is more of a general RBC issue. I have been to 3 different RBC branches attempting to get a clear answer about how to change the signing authority on a student non-profit account. At every single RBC branch I get a different answer about what exactly needs to be done to change a signing authority. They also refuse to provide any documentation about there procedures so I simply need to take whoever happens to be at a branch at their word. But since there is no consistency I simply need to hope whoever is in a branch happens to agree with the information I have brought in. When asking for some sort of formal documentation the 'account manager' started talking to me like a kindergarten teacher scolding a misbehaving child. Imagine a fancy boi in a suit treating you like a moron, that's the RBC experience. Thanks for coming to my TED talk.

Val Fitsner

Paul M. Williams

Great customer service

Mikial Hendry

Benjamin Siles

Cannab-al

I've been with RBC 32 years. never had any issues with them. staff at this branch are friendly.

Reemo Devli

Good place to do some banking business or personal. Great service!!!

Mike

If I could ever give a 0 star for this branch. I will do it. They could make mistakes on depositing money AT THE FRONT DESK!!!. I deposited 1500 dollars in cash at the counter on a Saturday and the counter gave me a receipt and I did not look at it because they should be nothing wrong with depositing cash at the front desk. Handed 1500 while the statement shown it was only 300, called the branch, nothing happened. I will definitely leave RBC and choose another reliable bank after this. Counters are so trained at RBC that they could even depositing money without counting money in front of you and are able to make mistakes on small things like depositing money. GOOD JOB RBC

richard dawkins

Had money stolen from my account twice in 6 months by hackers without giving any information out. Not the most convenient experiences. Calling off work to make it to the bank before it closes just to fix a problem I didn't cause.

sheldon frith

Decent but the lineup for tellers is always long.

Reno Greens

Always a lineup for service. It does not help when employees in deep conversation with customer after service complete of the weather and neighbourhood affairs while a long line up is waiting. Some staff needs more banking training.

connor barr

Tracie Boudreau

Convenient ... has 2 drive thru atms ...

Dipak Vasani

Paul Whincup

It is the best bank ever

Bob McCutcheon

This branch amazes me. Now that the downtown branch office is closed and this is the only one available you would think they would be more customer service focused .... but alas NO. Twice no less I was simply wanting to ask if they had their yearly desk calendars available and there had to be no less than fifteen people in line waiting and only two tells working. There wasn't one other person visible anywhere. There is no customer service desk at all. And not only that, both tellers saw me waiting just to ask a question and ignored me completely. Needless to say I left. Others that were coming out of the branch commented "good luck getting served in a reasonable time". Why anyone banks with RBC at this branch is beyond me.

Marten Abbo

This RBC has the greatest employees!

Jaime Cooke

Sylvie Gagne

That Douche

I wasn't too thrilled with my first visit as a customer yesterday. Spent close to 10 minutes standing in line. Then my transition seem to take much longer to complete than expected. I guess my teller was a newb?

Charlie Lui

Joe Morrison

The best of the big banks. I am happy to be with RBC. The Nanaimo staff are just the best too

Ahmed Abbas

Staff is very friendly and professional, facility is very spacious and very clean.

Cynthia Lazaruk

Badra Nour

Valentina M

(Translated) I always have excellent service. The employees are always super smiling with me and ready to help me. Pedro is an excellent financial advisor who takes the time to explain everything to clients. I would never change banks! (Original) J'ai toujours un service excellent. Les employés sont toujours super souriants avec moi et prêts à m'aider. Pedro est un excellent conseiller en finances qui prends le temps de tout expliquer aux clients. Je ne changerais jamais de banque!

Trevor Tessier

Liwen goes above and beyond and will take the extra time. She is an asset to that branch due to in depth knowledge, patience and an enjoyable attitude! Best RBC exp. I have ever had in a not such an enjoyable circumstance(fraud). Great job!

Rain Chen

Emanuel, the assistant manager, is such a wonderful person, both as an individual and a professional. He is super easy to talk to, always willing to help, and always looking for feedback to improve and grow this location. I will definitely be visiting this location again for all kinds of services and workshops!

Bharat Chhiller

Little bit odd location but its fine

Morteza Babaee

When I came to Canada in 2016 I opened a bank account in this branch. Staffs help and support were awesome so far. From 2018 Bikramjit is helping me regarding my banking questions and problem. He is knowledgeable, kind, and supportive. I had really good experiences with him for many topics including, home equity, day to day banking, and part of my mortgage.

Matthew Chan

Some of the new staff are incompetent, they asked if we wanted to change our card for a different one. We told the staff "Nooo, Thank you", but of course a few weeks laters... we get the new credit card. However the staff who helped us resolve this issue was very helpful, we were able to come up with a good deal.

Sapna Gautam

Sagar Deshpande

Not helpful in verifying documents, they treat their own customers with suspicion

Nima Bagheri

It’s grate I love RBC

Manmeet Khuddian

Would not recommend banking at this location.

Mathieu Poirier

yuri arushanov

Dan Marr

Michelle Le Grand

Too many errors.

Nathan Funk

Helpful.

Desiye yemane

Laura Masters

Good

Trysten Gagne

Joined up with you guys at the start of 2021 and I can say I am a satisfied client :)

TaxCor inc

Yash D Srivastava

Amanda-Lee Woods

Millie Mish

Mathew Liam Sousa

seashelmichele

Unfriendly staff anytime I go in. Today she shuffled the money in her hand and barely counted it in front of me for some reason. Wish I could switch but other branches are always a pleasure.

--

Ghassan Othman

In 2014 I opened an account at this branch and despite the fact that I was newcomer they didn't provide me the free 6 months????. And they said I am not eligible for credit card!!! They didn't menstion about the security deposite to receive credit card. Now it 2 years without credit history because of them. It is so disappointing. This year 2017 , I opened new account at TD bank, I received the 6 months free account and credit card with 1000 limit without any security deposited.

Andi Xcape

I've gone to this bank on 17/18th and lonsdale for years...and today I witnessed something spectacular. I was in the line up to see the tellers around 3:30pm(ish). The line wasn't moving so I was getting impatient until I noticed a woman teller at the first booth on the left...i tried not to listen to the conversation but considering they were so close to me, I overheard a lot of this elderly man's interaction with said teller. This woman was absolutely incredible. She was so kind and patient while being VERY worried that this man was about to become a victim of a scam. I never have seen someone so calm and legit worried for the man's sake. She was perfect. Handled everything better than I thought.. I dont know her name but she was awesome and deserves the recognition. She deserves the acknowledgement from her superiors for going above and beyond to help protect someone that needed it.

Reza Taleb

Nice Bank, Very polite staff and I've always had good experience there specially banking with Mr. Navid Fahimkish, who made my mortgage experience super slick and all his advices were right on.

Lu Si

The phone line is terrible. I could never talk to a real person.

Clariana Lorelli

Went in to update my SIN number ON MY ONLY DAY OFF and they told me I could do it online, the person didn't tell me this to my face but in a low voice to the manager as if I was annoying her with a stupid ask (I was already there wasting my time) The next day I learned that info CAN NOT BE UPDATED ONLINE...had to go to the branch again.

Justin McCormick

David Villanueva

Excellent service. Nikki and Sierra were especially helpful in assisting me with sorting out a problem that arose from the length of the name of my company. Nice to see that human common sense can still trump technology. Highly recommend!

Erich Krug

Terrible customer service. Every time I go there its like they have never seen me before and I go regularly every month. The reps have no customer service training.

Joe Blow

No one answers the damn phone when I am trying to find out information on a loan I don't online bank and now seeing your laziness I will never do service at any rbc bank that can not answer the phone sheer laziness and unprofessional

mike mack

Tasha C

Zakariah Mohammed

wcresponder

Horrible service when I wanted to close out my account. teller could not follow the instructions an got her supervisor that kept asking me If I was sure. What part of " I want to close my account, give me my money." don't they understand.

Jennifer Hanson

Was greeted by all morning staff at 9:26am, they announced they were opening doors 4mins early for us. I was 4th in line and up next to do business at the far left teller with lady named Rita. No smile and not very pleasant. I informed her I'll be depositing money into a account and provided the info. She started typing away and asked her if the name matches the name i told her to be certain its the correct account, she snarls back "wait i haven't gotten that far, are you not with rbc" i replied no. She looked at me as if i had 3 heads and went on saying "you should be, then you wouldn't have to wait in line and provide all this information" coming across like i was creating more work for her rather then me. She never smiled once at me, never made eye contact and just had this mean snippy attitude the entire time. And this is just the start of her day.....good luck to the afternoon customers!!!

Laura Cardenas

Bahar Naghavi

Terrible!

Meenu Mahan

VERY slow service. There is no business line and this is very inconvenient especially when you have to close your store to go to the bank for a 2 minute service which usually lasts half an hour.

John Knowles

Slowest rbc I have ever been to. Always a lineup and only two people to be at the counters

Mark Rodgers

Khaalid Mauthoor

I have not had any issues with this branch. In my limited dealings with them they are very pleasant and helpful. From the security guard outside to the teller and branch manager. Thank you for helping me when I needed it.

Annanete Eugene

Adam Bentivoglio

Understaffed!.. witch I get is not employees fault but when they don't wanna fully do there job because of it the customers suffer because of it ..they told me the complete wrong information about somthing and told me what to do that was also the wrong information.

Ken Stobbe

Would be nice if hours shown online matched reality and if someone , somewhere would answer a phone,

Michael Mizak

Potential customer no more. Trying to reach anyone on the phone is worse than a root canal. I had to make 3 different phone calls and spend over 10m to reach someone who was not even at the branch I am trying to reach. I wanted to discuss setting up a company pension plan and have been noting but frustrated. If RBC is that frustrating when I'm speaking with their "New Virtual Assistant" I will not consider moving my banking there.

Maple Bud

I went in to deposit a cheque around 2:00 on Wednesday January 15th, snowmaggedon day in Vancouver. None of the staff even could manage a smile or hello. When i wasn't able to complete my transaction because of a missing piece of information I said I'd have to come back. The lady that was helping me looked up and said in a voice and face like she was doing me a big favor to be there "we're closing at 4 today". There are a couple staff that know me and are ALWAYS friendly but the newer ones should think of trying a different job, WORST customer service from them. I am so glad I moved my bank but still have to deposit my partners cheques until I can convince him to move from this most unfriendly bank!!!!

D Wells

Is there a rating lower than 1 star? Given absolutely terrible advice which cost hundreds more dollars than it should have.These are the experts? Not impressed.

Tanice Dixon

Paul Smith

Poor customer service

Julian Beh-Pold

5 counters with only 2 tellers on a Friday afternoon. Extremely slow service. Waited in line over 20 minutes. Unacceptable!

aram panossian

I met SARAH ROSS from the head office and Mr. Jim who came with her to discuss a situation that was going on for a long time at Royal Bank. Every time I went to Royal Bank to the teller station, JENNIFER OR ADAM were both very DIFFICULT to deal with. MARINA who was there before was not easy either. When I talked to NADA EL ROZ, the branch manager, she DENIED that there were any problems. As I talked with NADA EL ROZ, I looked at her straight in the eyes, and I did NOT see an ounce of sincerity or honesty or compassion in her eyes. When a branch manager such as NADA EL ROZ does NOT listen to a client who is telling her that there is a problem in the bank, it is SHAMEFUL to call her a manager! I had invested money in this bank for a long time, but it did not matter! NADA EL ROZ was letting the bank tellers know that it is alright to treat a client without respect and unwanted sarcasm, instead of making things better. DO YOU SEE THAT THE BRANCH MANAGER IS THE MAIN PROBLEM? Even though SARAH ROSS and Mr. Jim came all the way to Saint Catharines from Toronto to discuss this matter, both SARAH ROSS and MR. JIM were taking the side of the bank and were quite, "USELESS", instead of solving the problem! Like, "paid referees", taking the side of the bank, the head office is shameful ! Unfortunately, the only solution was to go to another bank. Going to any bank should be a pleasant experience! Go to a bank with PROPER MANAGEMENT and bank tellers and financial advisers with proper training who treat a client with respect ! Starting with NADA EL ROZ, "the branch manager", or bank tellers Adam and Jennifer, or financial advisers Jacob or Valerie, their conduct is way below satisfaction ! If people did not invest their hard earned dollars in this bank, the manager NADA EL ROZ and bank tellers and financial advisers would be out of work! INVEST in a BANK who show you they want your business! CONGRATULATIONS to NADA EL ROZ for power abuse!! AVOID this bank like you would avoid a, "POTHOLE", on the road! I am sure CLARIANA LORELLI and JEN BENSTEAD and ANKIT PATEL can understand how frustrating it is to do business with this bank ! Also the tellers are slow and try to persuade you to use on line banking! I really should realize that this bank believes that they are above all others!

P H

Steve Daly

Drew Beal

Elijah James Beaver

gord anthony

Tamas Ionut

Customer service bad and misleading when asking info on how to pay credits. Only when talking to the manager the problem was solved. Don't recommend.

Jermaine Coe

Terrible service and i cant wait to close my account with this branch if i had the ability to put -10 stars i would

Tan Dang

Lady name Zen alway give me hard time when I go to this Branch. Very disappointed. I can go to other bank provide me better service.

Matthew Arnone

Went to go to the automatic banking machine to pull out cash and they are locked and closed…kind of odd

That Guy

I am upset beyond all words, RBC has no class what so ever! SInce my father passed away…I took in his death certificate to close the account and place it into an estates account for his debt matters. I worked on my end to get what they needed for the administration of estate. So as the bills and govenrnment repayments came through I couldn’t pay them until I had these papers required. Therefore, I had to negotiate extension due dates and everything. When I finally managed to get them the papers, they never uploaded them and I constantly had nothing but troubles and always a new person to deal with as they left the branch. Fast forward months of hassles and more hassles in dealing with estate matters (which is debt so settle down), I discovered they kept his account open instead of putting it to the estates account and charged him the monthly fee each month. (charging a dead person really?!?). Then they opened the estates account but kept the personal account open and kept charging his account. I called and requested that the charges be reversed and the account to be closed they agreed. Fast forward to almost November the account is still open and they are still charging the account and nothing was given back. It’s hard enough to constantly handle that fact that your parent is gone and trying to manage their bills but it doesn’t help when the bank keeps taking their fee for an account I requested to be closed long ago! Now they refuse to help settle the matter. “We will close it now and give back only 3 months” I’m beyond livid!

Trajen Schalm

A bank that can’t even keep bankers hours? Who in there right mind closes a bank at 2 in the afternoon!? Get with it RBC Nelson, your just handing customers to the local credit unions with trash hours like this.

fernando estrada

(Translated) The manager (Linda Graziani) is very kind, but not able to solve a money transfer problem in time promised, great disappointment, I change bank, all the staff of the RBC will make you waste your time if you have a problem . (Original) La gerante (Linda Graziani) est tres gentile, mais pas capable de regler une problèmes de transfer d'argent en temps promis, grande deception, je change de banque, toute le personelle de la RBC vous fera perdre votre temps si vous avez une problème.

Wai Lo

Allison Pawliw

Treated rudely by a teller dressed in jeans named Emily. Told me she would not help me with my card because I was too "impatient"...I had just waited in line for twenty minutes for a new card and when I used it at the ATM it would not work. So, yes, I was annoyed. Refused to help me and security (who I mistook for a small teenage boy) told me to leave. For being impatient!! The assistant manager, Diane Baker was no help and offered no recourse. No apology. Finally ended up being helped by a lovely lady named Sandy. DO NOT RECOMMEND THIS BRANCH -- VERY POOR CUSTOMER SERVICE.

Adam Levy

KEVIN ROSE

Just try and call your local branch to speak with a real person, Ha! Good Luck

Shifeng Yao

Nobody cares about the booked appointment, No call at all.

Taylor Winkelman

Natalie Wong

Jesse gauthier

went on the 30th of October to open a account, was told my debit card would be delivered in 5/10 working days. went to another branch to deal with something else and ask about the debit card, was told that there was never issued. so now i have to wait even long because someone here didn't know how to do their job.

BENLOVE Y

The ATM Service is not really convint for us.

Ryan Craig

I've had a fair amount of dealings with RBC at this location . I absolutely love the grandeur of the building both inside and out - however the last few years they have been slipping. I am, like many others, noticing exceedingly long wait times. I hope they can turn it around as I love going in here.

DiamondEater

Knowledgeable staff! Sometimes a random middle aged man will give them a hard time and make it difficult, but the staff are always phenomenal.

Mario Roma

Fast and simple

Kati Carlson

Good luck trying to reach someone at the branch. The automatic system just hangs up on you if you don't have a client card. Way to respect peoples time!

Zlatko Jelinic

The best brunch stuff is excellent

tech shahid

Bad

Brian Storey

Had the pleasure of working with Yuliia and she was very informative and effective. When I had a follow up question she responded very quickly with the needed information.

Stephanie Volpi

I've found this to be one of the better RBC branches that I've seen. The staff was quick, knowledgeable, and welcoming. There is often a lineup but they often have someone able to help you at the ATM if you can use that, instead.

guoguoyi1

The skinny guy with glasses provided worst customer ever. I have been different branch and this branch was extremely unhelpful and unacknowledged. What he was answer is we can not guaranteed and we do not know.

Eric J

I came in the branch last week. The woman at the front door was extremely unprofessional. She totally lacked sensitivity when she asked clients about standard question on COVID-19. She was just being mean to the client in front of me. During the time when 3 of us waiting to get in, she was looking at her cell phone. I have never seen any staff as unprofessional as her in any branches. WHY does RBC allow staff to use cell phone while working in service area? I have never witness that in any other banks and business, and it is definitely not allowed in where I work. Staff in this branch had been seen so often talking and playing with their cellphone openly while they were not serving clients. Dear manager, you must stop this, it is BAD for your branch and RBC !!!!!

Bar C

Slow counter services in line. I greeted to the counter person and he had no response. And i thanked him in the end and ...again no response. He did not have a good day, I guess.

B Ks

Branch and Bank is good but need some more improvement especially to train staff to deal with customers nicely and try to solve out their issue with cool mind. Thanks

harrisonchr

I am with the military and needed a piece of paper signed saying I was in Elliot Lake. But for some reason the tellers couldn’t just fill out the four pieces of information on the paper, such as the date, place, who signed it, and what their position was in the bank. Hopefully the stamp they could put on it is enough for the military admin, at least it has the place and date. I don’t know why they couldn’t sign the paper, they did so in the past.

Steve Yong

Amy P.Y. Ko

uglymechanics

Every single time I have to speak to a teller its atleast a 15 minute wait in line. Does not matter what day of the week/time of day. Absolutely ridiculous. Do not go here if you have other things to do in your day.

tony pachie

Horrible to get a hold of someone from the branch over the phone. Try to reach out to someone, even a manager and was told they weren't answering their phones. Like how many employees works at this location and nobody can pickup a phone? I will take my business elsewhere.

Mena

Sue Looby

Alex

Slow

Josh Dyck

Finally, I've found a better place to wait than at QE2 hospital, but far less helpful. Great for appointments but absolutely abysmal for walk in service.

Charlie Nowe

Jo L

Brian Labadie

Service is usually pretty quick and friendly. Unfortunately hours are now less as when you work 9 to 5 and they are only open 10 to 4 now

margaret king

Great Staff.....fast service 98% of the time

shannon michelle

On sign hours say open till 5pm. at 440 on January 5th ALL tellers are open with no customers being served and they refused to open doors! now i can’t cash my cheque !!!

Adam M.

Sam Brani

I came there beacause of appointment around 2pm,My Advicer how was Ba...n. He was veryyy in hurry to finish and force me to talk and do very fast ,I don t know why.if they don t have time to spend why they give an appointment so I v been there 10min and I have plan to change my bank

Drake Billy

I have never seen two Business lanes open at the same time. Always one open while the other closed. Even if there are more than 3 people waiting. I don't understand why RBC Whitehorse under-appreciate business accounts... But it's hard to complane to anyone on site when I see even much much longer lines at regular booths.

Joepete Sawyer

J J

The man in phone customer service was rude, not willing to helpful. I guided him to find a solution. Speaking a proper english is not always enough, you need to check your people how they speak on the phone.! Aug 13,2021 3.35pm. Check recordings

Chris

Spencer Stanley

Daniel Girbea

This information is not correct . Wed is until 5pm . .. got changed w/o notice I had called on Tue the branch (by way very difficult to get somebody) and I was told that is open regular hours (until 8pm) RBC pls provide correct information

YJ C

This branch advisor ( Lee, jamie) is not good to work for a bank. He lied many times , excuse and delaying his work. Even he had adjusted my credit card limit without my consent. It's like stealing money. Touching a customer's account is enough to get fired. RBC head office and this branch maneger have to keep an eye on him and check,check again his work. If not, he may be touching bigger bank money.

Kathryn Ripley

Terrible 30 minute wait and very rude staff.

Suzanne Trevis

I am forced to bank at a location more than 90 km from where I live. This is difficult at the best of times. I have now spent more than 40 minutes on hold and all I need/want to do is book an appointment. I am so freaking frustrated right now!

Jon Edgeley

This Royal Bank branch is horrible. Again, horrible. I keep on coming back here for the convenience since it's a fairly large branch in the financial district downtown, but every time I wait in the long line and am seen by a teller, I always regret my decision of not having gone to another RBC branch. On multiple occasions, I was told by different tellers that I would be emailed directly from those specific tellers to follow-up on issues they could not answer at that time. I have yet to hear back from any of those tellers. It seems like they do not really care about relaying information back to clients. Or maybe they are forgetful and really just forgot about following-up. Either way, that is called bad customer service. There are also so many tellers always working here at their stations, but only a small handful of them are actually seeing and helping clients. I honestly wonder what they do since a lot of them clearly are not doing their job well.

Joanne D

I called regarding a letter of direction sent from my grandma's estate and the phone system hung up on me because I don't have a card number. I bank elsewhere. Why could I not speak to someone even if I don't have an RBC account?

Danielle Bastien

If I could give '0' stars, I would! My grandmother (86 years old) banks here. She left 2 messages, was never called back. I tried to call for her: no one answers and you are given a list of web sites. My grandmother does not have a computer! I call the number for non clients but they still ask you for a client card number or credit card. When you don't have any, they hang up! Shame on you for forcing an elderly person to go to her branch because you will not answer the phone or return her calls. UPDATE: Had the opportunity of speaking to the manager who offered to order the cheques. Unfortunately my Nana had already gone herself to the bank.

Stefany Gonzalez

Tai Luong Nghiem

Vèvèl13 Officiel

Theo Gorn

Kyle Roche

Jamie Kossowan

It’s not a full service location. Basically an ATM.

Shawn Wright

Rae McLean

Tried to help my Mother in Law set up with personal banking. After waiting almost an hour for a representative she answered. Then promptly hung up on me. She talked over me. Worst service ever had.

daniel piette

I love Rbc

Charyl McKayy

bengee bawandin

The teller that dealt with me today was very mean, rude to me even though I was being really nice to me. Not very good customer service. I will not go back to branch again. A disgruntled employee by the name of S......

Barbara Larochelle

Qaiser Butt

Rbc becoming the worst bank

Dashyn Dars

my experience with this branch was terrible........i mean very terrible

Colin G

Other RBC branches are better, staff seem to be focused on reaching their quotas

Linda Losier

Joined a year ago and i am still receiving the same great experience as the first day

Matthew Wildeman

Marty Moore

Calling this bank is ridiculously difficult. Talking to the automated machine is so hard to deal with at times, and then you get held on hold for sometimes as long as 20+ minutes and almost half the time they can't even help you. I called this company to help with my Visa debit card because they froze it and it led to them freezing my entire account. Now I have to take time out of my day to come to the bank to resolve this situation which is utterly ridiculous when I called specifically for your companies help when all you did was make it worse. Thanks RBC.

Josh Duncan

Edit: I'm updating this review because the business associate I work with Mathana is a great advisor - they need more employees like her. Also the review below isn't for this Kennedy/Ellesmere branch* (my home branch) It's for RBC headquarters, I just can't find a place to review that specifically. Original Review: I can never get in touch with this branch bank by phone (Edit: I recently learned this is because RBC headquarters doesn't give branches a way to authenticate you in terms of security). I had an issue with my account recently and due to depositing a check in the wrong account at an ATM, RBC charged me $1000+ more in exchange fees (profit to them) than Transferwise would charge me. The RBC customer reps told me this would be resolved because it's an honest mistake and my money (USD) would be put in the right account without fees. Nope, all I get is excuses and inconsistent information from customer service. If I deposit a USD check into a CAD by accident, why would you not call me to ask if I want the money converted first? This is the worst bank I've dealt with and I will be taking my business and money elsewhere.

Raelene Uchida

My experience here started a little rough until the manager stepped in and looked after me. Then from there my estate account was handled so compassionately and professionally. Thank you so much for help .

Joe Potworka

To book an appointment is very time consuming and tedious. Appears to be a problem with any RBC branch.

jasmina ambeskovic

Ricardo Spence

Kali

A A

Joey Joejoe

Bill Andersen

The tellers are behaving more and more like border guards. They get ruder and ruder all the time. Royal Bank customer for 40 years. I deserve more respect than that.

Chris Bilyea

Staff is always super friendly!

Loni Fanshaw

Friendly service. Loyal to their customers.

taylor routheaux

This is the slowest bank ever. You see employees in offices all chatting but only 2 bank tellers for 15+ customers waiting in line. Took over 45 minutes just to get to the teller. Avoiding coming into this branch at all cost.

Jérémie 29:11

Don Allison

Really like everyone that works there. Always make me feel comfortable. Truly great customer service.

Dan Boden

RBC manager had my accounts ,credit cards closed for using my cell phone in the branch two weeks before Christmas then tried to cover it up when I complained .

Janice Austin

Clayton Wieler

Switched from BMO to RBC because of incompetence. Happier with there ability to do day to day banking. I went in with a check issued from ICBC for the replacement of my vehicle that was paid for. So no loans or leans attached . The check was issued by the RBC bank as that's who ICBC deals with. I was in the bank for 30 min while they tried to figure out how to cash there own check. They had no success and asked if I could come back the next day. I have to now take a un paid day off work so I can go to the bank and wait wile they figure out how to cash there own check. . Also if you plan on investing with RBC .. Worst ever, try a different platform.you will lose money with how slow they are. Your looking at days to get an order done. Im Being nice also . I actually like the bank but they really need to improve on some things. Also do not expect bank cards, visa cards or check orders to actually show up. My visa never showed up after 4 months. Told them to just not bother. Lots of reviews about people complaining about these things and don't look like there interested in improving these departments. So if I were you I would take your big money to a place that is more responsible with it and just keep your day to day banking with the big banks.

David Holmes

Just an all-around good place to do your banking

Anita T.

Very professional, thank you

Mr. C

Brent Gillen

Why is there no weekend hours in Sarnia, you permanently closed 4 branch's and new one has no wind tellers, closest wind branch is 65km away

Jessica R

The staff and advisors consistently provide exceptional service, above and beyond personalized attention. This has been my main branch for decades . I have sampled a couple of other banking institutions and know from experience the superior treatment I get from RBC is unmatched.

Andrew Pang

I had a decent experience here with managing my account. All my experiences with the staff here were positive- especially Chloe- who took care to ensure that all my questions and concerns were addressed. It's conveniently one of the few full service banks in Esquimalt, too.

Stan Mannus

Was a 20+ year RBC customer, they even called me a VIP...yet treated me like dirt. I don't know if that is the bank's standard practice or if it's just this branch. Either way, I've had enough. I'm taking my money to CIBC.

Vanessa Rogerson

The staff lack professionalism, knowledge and customer service. Worst banking experience.

Justin Archer

Fees, fees and more fees.

Carolynn Percival

Veerendra Nagalla

Bruce Robinson, Manager RBC is a Racist. Some staff are polite and friendly. Upon the instructions of the Bruce Robinson one of the RBC staff member refused to provide a written explanation for a denied service and moreover involved the city of Fredericton Police. I dealt with banks in USA, UK, India and Canada. It's the first branch filled with racist staff. All the RBC staff in Toronto are very polite and kind hearted. Usually, Freddies are so cool and helpful. Bruce Robinson and the staff who acted upon his instructions should be terminated. Staff of any organization to work for Service Excellence not to Terrorize the Customers.

Gagan Jyot Singh

patrick mccullough

hao lee

Worst customer service I have ever met, untrained and unprofessional at this branch.

Kas Ric

punjabi boy

Stephanie Mrs

I don't go to this bank but i often walk through to get to cork street. I was quit disgusted with the security at this location. RBC security and BMO security man were both at this location and attacked me verbally for allegedly parking in the BMO parking lot. I parked in baker street walked through BMO lot and through RBC where they both assumed i parked in the BMO lot and walked away without heading to the bank. RBC your security made me feel very unsafe because of the unkind yelling and threats that i was going to be ticketed me i was receiving for no reason i was on my way to work and that upset me right before my shift.

Trev

My Gosh don’t come here if you’re in a rush tellers are painfully slow ...update money dispenser was down hence the wait time..however down for 3 days...not tellers fault ...more of management

My Beading Addiction

Employee was incredibly rude to my daughter and blamed their incompetence on her.

Stuart Moser

Be prepared to spend at least 20 minutes in line. At least. The staff is friendly and helpful it is not enough to keep me coming back. This is a RBC problem. I always spend much longer in an RBC line than all other lines throughout my week combined. If your transaction cannot be done online or at the ATM avoid this branch like the plague.

Brenda Stoddart

This has to be the slowest bank ever! Three o'clock in the afternoon..only 2 tellers open. No more business line. And it happens every day.

Jody Cooper

Very Very slow there has been like this for yearsss not sure why but it is!!! this has been my bank sense 1998 and the last 10 has been like this! Do as much through the machines as possible! I'm still with them just because I hate change LOL

Steve Goodwin

A great bank. I've been with them for over 15 years. They have met all my needs.

Luke Vincent

Was sent a bad cheque so they put a deposit only note on my account until the cheque was reversed.... 3 weeks later the funds still are not reversed I’ve had to go in multiple times to take out cash I cannot use my account to pay any of my bills still. I can’t call anyone at the branch I just get transferred to a call center the manager has told me 3 times that the funds would be taken out within a few days. How in 2019 is it not possible to simply subtract the funds out of my account instantly??? 3 weeks is beyond insane.

Byron Hosking

The RBC funds oil pipelines. I used to be a client, no more; I never use my RB Visa, and won't until this stops.

ana penate

Dianne Barr

They're very kind and helpful

Mahtab Dhesi

Artyom Zalutskiy

When ordering a new card the teller cancelled the current one on the spot and then didn't even order a new one. She then proceeded to mess up when I came back to figure things out. First she ordered it to the wrong address, and then when she had the right one she once again failed to order it at all. The carelessness of the teller left me without a debit card for more than a month. Stay away from this location like the plague because the tellers have no idea what they're doing and are so unbelievably careless at their jobs

Karmveer Dhillon

One of the worse branch of RBC. Every time I go to this bank have to wait for minimum one hour. Only 2-3 counters are open every time. They need to get more staff. Business line is never open. Today I went to deposit money for business account. I went straight to business counter. Lady told me to wait in the line. I said it’s for business. She said it doesn’t matter here you have to wait in the line. I think it’s better if they don’t put “business” sign on the counter. For customer service I don’t have any word to say. It’s more than worse.

Darin Randle

I don't understand why this place will have a line out the door!! And only 2 tellers !! It's ridiculous!!

Prabhleen Kaur

My experience was really good here.

Lisa MacKenzie

I opened account online and was directed to the bank to prove identity. Two pieces of government ID and a utility bill were not sufficient so I cancelled the account. Name and address matched on all three but apparently there is a lot of fraud happening right now according to the teller. I live almost 2 hrs away and they wanted me to come back with another bill. Would honestly rate 0 stars if I could.

Eden Birhanu

Excellent customer service by Jigar. He helped me with my all necessary banking needs today. Very patient and knowledgeable. Thank you . Very much appreciated .

Andrew Csonka

If I could give no stars I would. With all the restrictions on transferring your money or using it online, you almost have to go in to do anything. Then, because they only have one location, the line up is usually half an hour long. They also charge you fees for everything. Worst customer service I've had at a bank. Do yourself a favor and save yourself time and frustration and bank anywhere else.

Dann Frost

Awful service. I receive my payroll via cheque, and had it set up with RBC that they wouldn’t hold my payroll like a normal cheque deposit. Everything was fine for a long time until they changed it without my knowledge and starting holding it (for five business days). They refuse to release my funds, and refused to change my account settings back to what they were. They were condescending and rude over the phone, and in person. I’ve been an RBC customer for 8 years and this is what they do. I am closing my account as soon as my payroll is released this week.

Laz Ma

Service is horrible Waited days to get a call back after they accidentally locked me out of my account they should be ashamed

Jessica Canada

I was at this branch last year to open a safety deposit box for my company and it was Simran who helped me. He was very professional, nice and helpful. From time to time I get other clerks who don't recognize me and can be difficult to deal with. However, I was there again few weeks ago to get access to the box and it was Simran who helped me. He recognized me and made the process very smooth and fast. Thank you Simran

Gurpreet Kaur

Always crowded, not enough staff, long queues. And the available staff not cooperative ????

annabdou

Great customer service and advisor specially Justin

Al Ab

This place has the worst customer service,they speak to you as they see fit and are not welcoming at all and they also profile people.

Gill Foster

Sharron Goldstein

Tried to get an in person appointment but had to settle for a return call appointment which is a waste of everyone's time because I need to physically deposit certificates into an account

Kaye Siv

Alex andr

Andy Chen

This place is nice, but one of the staff is quite rush towards the customers. He didn't really have a sense of professiones and let me wait for 20 mins for fixing a mistake he made while he was calling the other guy. Why he is here not serving the customer but for calling!?

Alanna Fernet

Corrine is such a lovely human. She was so helpful and really went above and beyond to explain each step of the process to me. She was so kind and treated me like family rather than just another client. I will definitely be returning to see her again as she was so sweet and so great at her job!

Ludwig Bodmer

Very rude lady at customer service desk and unprofessional advisers in the back offices.

Audra Orton

Political bigots

Charlotte Horton

Peter Myers

no stars--- I had to wait more than 40 minutes yesterday AND today to speak to a representative!!!! I have been with Royal for almost 40 years--- these last two terrible experiences mean that I will switch to another bank, probably TD.

dizzy mill

Worst Royal Bank in Canada.. Never had a issue with any rbc in canada except this one. The lady that handles rsp information is brutal. I actually switched due to that. Also I ordered foreign currency a month in advance, when I went in to pick it up they told me my form was never submitted and i should just use the exchange kiosk at the airport. If you need to use a bank machine that is really all this place is good for.

Ringo Starr

Kate Andrusko

The waiting time for services at this bank is astronomically slow. They need to hire more staff to improve wait times.

Carrie Reidt

Absolutely terrible

MJ Seager

RBC in an older building which was gorgeous. I just stopped in to use the ATM. Royal bank clients have reserved parking in the lot.

EastValleyCanuck

No

John Glibota

Probably the worst experience yet I asked the girl to fill out my booklet she said I have to do it.. Just got out of the rain all wet from gym and rain ...it would be nice if she would fill it out for me thxs alot not a nice teller

beverley grant

they close the atm and don't put a notice on the door just say 9pm closed till 9 am and they don't open it.i'm sick of hearing i'm sorry .

Clinton Templeton

Have had an account with them since 2012 haven't had a financial review since 2013 horrible customer service. There was a time when banks proactively tried to serve there customers not the case at this location. Have been moving accounts investments elsewhere over the last couple years they do not even make an effort to keep your business. There are much better options out there.

Sherri Larock

Liam Barber

Called to see if I could get a visa debit and someone picked up the phone but wasn't talking or responding to me at all. Tried a second time and I couldn't understand what the guy was telling me. It really made me angry when they told me to "have a great day" like they actully helped me out. I've been inside this bank and the service was good but don't even try calling

Cyn Durant

I have been a Royal Bank customer for 30 years. 24 of those years had 3 mortgages with them. I recently sold and in the process of building. I requested a 16 day port extension over the 90 days and was refused. Mortgage penalty greed. Can defer mortgage payments and lend loans to businesses for Covid but could not give me 16 days. I used to walk into my branch and could actually say hello to the manager. No PERSONAL contact anymore. Sad world we are creating.

Daniela Berenyi

Not sure why people complain about this branch. I have been a client for 7 years and have never had a bad experience. I have even refer clients to them.

Ace

George Zhang

Nice place

Kelsey Wallace

I had the pleasure of having an online consultation with Kyle this afternoon. What a helpful and patient guy! Thank you for explaining my finaces and investments in such a simple, but thorough way.

Mostafa Jafari

I can’t thank Mohammad Gazor for assisting me as a walk-in and accommodating to my needs in between a fully booked day as the only advisor at the Branch!! I was very unhopeful before walking into the branch with a complicated investment transfer due to covid, holidays but the advisor handled himself in a very professional manner completed my investment transfer during a difficult time. This is what banking is all about, assisting your clients when it matters through competent and professional advisor. Thanks Mohammed.

Alysha Makowsky

Extremely slow service. I have to come here for work to deposits and I dread it every time. The staff is either extremely unfriendly or rude. Horrible service not a good bank to come to if you are wanting to do business as half the time nobody is there to help you or they don’t know what they’re doing.

Alan Forte

Martin Gomez

(Translated) very good bank (Original) Muy buen banco

kelsey stichmann

Only bank in esquimalt will not cater to non clients, not even for a price. I'm a cibc fan, but that doesnt mean I dont have money. Never go to this bank.

Sandeep Boivin

Waiting is horrible here. Very unorganized. Only few tellers open. Please please have more staff working.

Mikelle Mitchell

I have never been as disgusted in the way I have been treated before dealing with RBC. The customer service skills of this bank are appalling. I would never recommend this bank to anyone. I have been a customer for 10 years, not anymore.

Harry Kumar

The bank manager is not customer oriented how is it possible that midland Ontario branch on king street is only open Monday to Friday no Saturday service where as other banks are open in town on Saturday. After all we are in 2020 and not 1920 also noticed the manager directing customers to ATM machines if that is what the Ceos of RBC wants they should close the branch and just have ATM only

Norma Jean Cressman

Always a line up...too much visiting at the service counters by customer service and clients.....need to move clients through much faster....miss the downtown branch a lot.

Kalon S

Credit card fraud detected, had to call in, waited 2 hours on hold and when i got through they hung up without saying anything.

Jennifer Kapell

I love coming to this bank. Everyone is very helpful and very professional. I started coming to the downtown Royal Bank after dealing with the very unprofessional Northgate Royal Bank. They were a nightmare to deal with. Thank goodness for the downtown Royal Bank. They make the experience so much better. I actually like going to the bank now. Thank you for that.

Melissa Kennedy

Staff is super friendly but everytime I come in the wait time to cash a check seems so long. Super frustrating with 2 toddlers!

Brad Grose

the curley hair lady at door is very rude if you do not have account and she is disrepectful to folks on disability she should not be a greater very bad face of a bank

sasa bijelac

in February 2014 visited this branch mortgage transfer ,I saw mortgage specialist CHRIS LUNDY. by end of moth appraisal was done. since then until September my transfer is still not done, CHRIS LUNDY gave me false promise that deal will be done in may then June then July, every time telling me it needs 2 weeks to fund, then check is in mail then waiting on papers, and in mean time didn't even touch papers, complained to customer care manager Rita(nothing) manager Pieter nothing, and after all that CHRIS LUNDY told me that he would mind if I go somewhere else, and this guy works for RBC, CHRIS LUNDY,

Chris H.

Can't get to the atms at night

Sasha Acero

If I could give this branch 0 stars I would. Never in my life have I ever been treated so badly by any customer service workers. I got a new job and every time I went to deposit my cheque (every two weeks) they would question me about my job, how long have I been working there, where do I work, how did I learn to install flooring, who do I work for; why is this necessary? Since when do people get questioned for depositing regular work cheques, and why every time? It isn't the same staff asking me this, there were multiple staff members asking me these questions. I am paying money to use this bank so why are they making it difficult for me to simply use my bank account? One man also began asking me personal questions such as if I was married. How inappropriate and unprofessional. I had to write a letter to the head office complaining about all of their staff and they told me they had a meeting with all of their workers to solve this issue, and the bank manager could not tell me why they were asking me all of those personal questions, saying she has no idea why that was happening. How strange and uncomfortable. I was also never given ANY compensation for any of the harassment, or the time and energy I had to put in to document and contact them about it. ALSO, everytime I go on vacation to another country I call them to tell them not to block my credit card, and every single time they tell me that it is not necessary to call and tell them that. Whenever I get to another country, it is immediately blocked and I can't use it and I have to call them from that country waiting on the line forever for them to fix it!! So frustrating and has happened more than 5 times!!!! Same with my husbands credit card as well! RBC why do you do this? Please don't use this bank.

chuks osiegbu

Worst bank and branch you can ever think of, they dont have vaule for customers.

Harpreet Singh

My experience with business account manager Shahbaz Bath was very terrible. He is unexperienced employee they hired and he ruined my half million deal just because he didn't submit the papers correctly and didn't even bother to ask if he need any other papers. he didn't get his manager's help as it was his first case. He was so rude that he hang up in the middle of my call and switch his phone off after. WHAT A Fantastic customer SERVICE!!!! I'll never recommend him.

JOANNE NIGHTINGALE

Tim Wood

Fast and friendly bank.

Dave Vee

The staff were very friendly, welcoming, and personable. They were knowledgeable too and had great hours.

Lynn Rick

Exceptional service. Friendly staff, very knowledgeable. Highly recommend.

Shirin Mawani

Judy Salamandick

My sister lives in Victoria BC. We needed financial advice from the Royal bank. We saw Mary Shangguan, the Financial Adviser. We found her to be honest, forthcoming and extremely knowledgeable. She was caring and efficient. Since then I have contacted her from Edmonton Alberta for a few further concerns. She gets back to me immediately with all questions asked and answered. She gives solid advice in very simple understandable terms. She never lets me down. I highly recommend Mary for all of your financial needs!

Scott MacKinnon

I accidentally pressed this rating. It is just ok.

Hamza Elhawary

Omar Alttaee

Krystle Harnum

B S

Sean Kim

Big shout out to Sunny Lo who went above and beyond today to help me get my banking affairs in order. I have been banking with RBC for several years now and you are by far the most helpful client advisor that I have dealt with. Thanks again!

Julieanne Trembley

I love this bank.

Salahuddin Chohan

Rick Mantil

Excellent branch. Very happy to do my banking there. Very friendly staff and knowledgeable. Great service!!

Jack Y

In comparison to other financial institutions I have visited, RBC services rank number 1. Denise was super friendly and thorough, and she promptly introduced me to a different specialist when I expressed interests. It was amazing, I felt like I was important. Their floor staff needed more training. I have experienced ineptness from both the person behind the teller and the reception desk. One time, the teller left my presence three times to search for answers. Repeatedly leaving my presence to seek advices only created doubt on whatever he or she was saying. Other times, the tellers are very patience and helpful. Overall, I trust RBC with my money.

Muhannad Masri

Worst service ever So I go to pull 5k off my account She says no enough cash Then she goes like I have to give u a temporary card I said I dont want it She did it anyway I think her name was irfana old Indian lady Plus she had attitude Then she goes like take the mask off to confirm a!!!! With the covid around Then I tell her give my my I'd and let me leave I left the card she issued there She goes and BLOCk my account!!!! And then go to my branch and spend 1h in question there .. to re do everything..... Such a time waster !!!!

Katelin Esler

Janet Kim

Needs better hours.

Sean Ginu

Asked them to close my account years ago, recently found out my account is till active, and that I owed them money?! Avoid!

akshay chaudhari

This is the second time I am writing a review, the worst branch in my life time. I did not get any satisfication with my service that i was provided

gmtfg uk6vmy

Carlene Sherbrooke

Very friendly service

Doug Berg

Absolutely the worst location I've ever been to. Lineups are horrendous and they don't really see to give a .... I hope high up reads this. 6 people in line. It feels more like a commercial bank than a personal bank. Stay away. I've been here probably 10 times and it's always the same. Just spoke to the manager and she waived me off. Showed her the reviews. I'm patient but this is terrible

Raymond Shores

Bea Lenko

The unprofessionalism and disorganization of this branch is scary. They do not return phone calls or emails. The matter was brought to the Managers' attention as well as the Regional Manager and still no resolution. No excuse.

O. H.

Never had any good service from this bank and this particular branch. They did not treat me in a way to achieve a real customer satisfaction. The issue for which I requested their service was not processed in a professional and respectful way and the agents I dealt with was not professional, practical and did some major errors while processing my application and relied entirely on a mistakenly done paperwork by another agent in another branch. No one apologized then and they continued to communicate with me with a non responsible and unprofessional way.

Alyssa Rae

Slowest service I have ever encountered

Dwayne Wheaton

ceyhan isler

This location is the worst in Canada. They couldn’t do even a money transfer. They made me wait for an hour and said sorry we cant do. Don’t even come here

Rick Gurton

the drive thru bank machine is very slow and will not accept bills and cheques on a regular basis, even when they are in "perfect" condition. I have to go inside or travel to another branch to make a deposit. very unprofessional. NCR, who makes the new machines should be ashamed by how slow and poorly these machines function.

Sarah Duff

Lines are always very long, never more than 1-2 employees at teller desks. Wait time is never less than 30 min but often closer to an hour.

Adam Morrison

The service is perpetually slow at this location. It seems regularly understaffed and I've been in 3 times where people left the line because the waits were ridiculous. I'll probably start going to the Bellerose location instead even though this one is closer

Julie Buhat

Claphaving Jezebel

I love being treated like a criminal every time I cash my paycheque . The hour long lineup every time I go in is super awesome too

Gobindtransport Transport

Bank is so filthy ATM is never wiped down Do they even clean

Steven Laforet

Mike Sullivan

My business bank for the past 4 years. They do a great job! I've dealt with other banks and am good with RBC. Yes, the branch is understaffed, which leads to line-ups at the most inconvenient times (read peak periods), but the tellers have always been very friendly and efficient with me. I deal with ScotiaBank for personal needs, and far prefer RBC's service. In this day and age of digital over in person, they do a pretty good job.

Warren B

9 MONTH EDIT: THEY STILL DONT CARE IF YOU WAIT. There are no tellers at all. I’ve moved twice in 10 minutes. Been with these guys 20 years and the services has gotten worse. It’s nice and fancy in here tho?

John Pozdyk

Roslyn Horne

Worst bank I've ever dealt with. Made me feel ashamed to have had financial hardships in the past and couldn't give me straight answer to direct questions. Used bank lingo and wouldn't explain in plain English. Horrible customer service. Do not recommend

Tasha McWatters

This manager and lady’s working the desks at this bank are absolutely amazing. I am in cranbrook working and had someone committing fraud with my ID on my bank account back in Saskatchewan. The lady’s went above and beyond to help me here in cranbrook bc and make my life less stressful.

Trade Max

don't waist your time at this branch!

Siavash Neishaboury

I was in this branch to make wire from my account ,but branch manager was refusing to do that because my driving license was from Quebec and they keep telling me I need to go to Quebec to do this, and update my account with Quebec driving license . I am considering these kind of comment as kind of resist comments or due to lack of competency of Branch manager. she failed provide me the service just because I am not local here and cause a lot of damage to me.

Alexandra Shtychno

Horrible. I couldn't get through to the branch to report a security issue. No one was picking up the phone, not even via the Customer Service general phone. Unacceptable.

Robert Griffth

Angela Lav

Roman T

Scheduled an in-person appointment, came to the branch only to be told that they don't do them these days and it has to be done over the phone. No mention of that on the website or in emails.

Cameron Bessey

COVID directions poorly laid out and confusing. Staff inattentive and impolite. Teller I spoke to had her mask down under her nose. I did get my banking done though. Do not recommend.

drew carter

Max A

Never had a bad experience with the staff. Banking is another level of nonsense but that's all banks, branch is easy to get to and lots of services available. Always friendly and helpful.

Brian Lucas

Rbc uptown Waterloo is brutal. Cross .the street and walk half a block to the Scotia and there excellent service.

rafael bravo

Anthony Doupe

Kathleen O'Hara

I am shocked to hear that RBC has funded fossil fuels by more than $2 billion since the Paris Agreement in 2015!

Felix Antoine

Zachary

From the outside it looks nice. It;s kinda like a very same mall with local business inside

Shabander

I was not happy today in this location

Deb H

Used the drive thru. Good location. Easy access. Parking lot also goes into home depot which can make getting in hectic

Jaden Butler

B Abdul

Signed up for a business bank account online Waited all day for that phone call that they said they were gonna do to Finalize the account. They missed the appointment and did not even bother apologizing. Move on to a different banks that respect customers. Businesses especially new ones do not need Neglective bank s

Alireza Tayariyan

We went to this branch two days ago and had an appointment with Mr. Nathan Campbell and I can’t recommend him enough. He went above and beyond and helped us solve a very frustrating security/identity fraud issue. He never rushed and took well over the assigned time slot and made sure that everything was in order before sending us home. He spoke with the security agents for close to two hours. We are extremely grateful and recommend him and all the other wonderful people that work here. Can’t thank him enough!

Cyanna Krumpitz

After they accused me of having a "suspicious" amount of cash and questioning me about how I make my money then not believing me after I told them I had to ask what the problem was before they did their job as a bank teller, instead of a private investigator

Tony Carr

reaching RBC by phone is one of the most infuriating things I've ever done. Aaaauuuuugggghhhhh!!

Emad Alkubati

worst customer service, they keep passing you like a ball from one counter to the others

Dave Blackburn

Kasia Mszyca

Line ups are ridiculous, the staffs at a snails pace, no urgancy at all. 3 tills open 20 people standing in line.

Lexi Ouellette

Always a huge line and wait. I avoid this RBC if I can.

Theresa Thibeault

Apparently the bank considers their employees more valuable or susceptible to covid 19 than the people working every day in grocery stores, pharmacies, and all the other essential services. They have shut down personal service and are forcing people to use bank machines, on line or phone. This is nothing more than the bank taking advantage of a very difficult time in history to push their agenda of less service, more fees for less service and less responsibility as people do their own banking. I would give this bank negative stars for their behaviour during these difficult times.

beatrice copland

Always quick and great service!

Nicole

Quat Sino

Made several attempts to 1) open an account business and personal as a walk-in , told flat out , no explanation . I would have to book ahead for appointment . So phoned , explaining I would traveling ,cross province and only in town those given days. Sorry would this day work ( two days after our scheduled trip , and two weeks away . Oh and they can't be the same same appointment for Business and Personal.... ??? Time for RBC to catch up with the Times.. Re-visit Business Management, read re: Customer service... YOU NEED CUSTOMERS TO BE IN BUSINESS!

Kenney Wu

Emmanual helped me out with my portfolio and now I'm rich af . Make sure to ask for him for your investing needs.

Sam P

Amazing service from Mme Wong, she really went the extra mile to answer all my questions even those that weren't necessarily related to RBC itself. She was quick efficient and very professional 10/10

Frank Sara

Guys,,, please. Lets clean up the entrance,,, the path to the ATM makes me feel like I need an escort with me .... and the smell - yikes

Brenda Seria

Peggy P.

Afshin Gharaee

Ms. Nuranthi provided me with fantastic service, helped me out whilst my wallet was stolen. She was apologizing on behalf of the credit card company as I was waiting on the line for 30 minutes, she filed all the claims, did all the stuff and meanwhile she was trying to calm me down. Amazing employee!!!

David Dyck

Leonard Kosciukiewicz

Impossible to speak to anyone on the phone. The robot hung up on me! Hey RBC how about spending some of the massive profits that you “earned “ during the pandemic on some employees in customer service. One star is too generous!

bright mathew

Today I went to the bank to open a new chequing account, my appointment was 12 in the afternoon so i go 10 minutes early and inform the customerservice person about my appointment. She told me to wait and the scheduled person will come . But unfortunately waited 40 minitus and nobody came ..i waited 40 minutes for nothing..irresponsible service from the bank which i never expect from RBC.. noway to going back to the branch in kennedy and ellesmere..

oussama kawas

On 29th of Dec 2021 and after so many holiday days, there was only two employees to serve customers. The line was to outside the branch with more than 9 people waiting and many others they left without being served.

Tara Nguyen

Worst experience of our lives. We made an appointment with an advisor, Sam Benham, and he had no idea what he was doing. We had ask to do a specific withdraw and when we received our funds it wasn't even the amount we asked for! We, then reschedule an appointment to get things rectified, in which he had no clue to what to do. He ended up leaving us to call another office for clarification. If an advisor needs clarification on a simple request and cannot get his facts straight, he should not be qualified to handle such inquiries! Truly frustrating as he fed us the wrong information and had to retract, It simply got so confusing. He raised his voice at us through the phone and said we should schedule an appointment in person because we clearly don't understand. Yet he was the one that didn't understand the system itself and managed to tell us we had roughly $3000 in account and then somehow made the mistake and it was only like $700. Terrible service, not even an apology for the first mistake. If I could put a 0 star review, I would happily do so

Richard Epelon

my bank

Justin G

Very informative financial advisors. The employees at the tills are mostly friendly and professional. They need to have more tills open on busy days though.

M. P.

The people at this branch are the friendliest and most caring I have dealt with! I was really impressed with the staff. I was trying to get mortgage approved with my partner and we were first help by Anish, an awesome guy who prepared all the paper work and started the process right away. Then we were transfered to a mortgage specialist to finalize everything and Sandra from the 220 Portage branch was by far the best mortgage specialist I could hope for. She was quick doing the work, she was easy to reach by text message even on Saturday. She went out of her way to get us mortgage approved late Friday night from her home computer so we could know for sure by the weekend to put an offer on the house we wanted on Saturday morning. She kept in touch to make sure everything went well on saturday afternoon. When we finalized everything on Monday with the offer and all, we were personally congratulated by the bank manager Linda and assistant manager Heather as well as the receptionist Sharron who had all help us with the process. Normally you would think service like that only happens for the richer people, but at this branch, I was treated like a really important customer even though I'm just an average person with an average account with average credit. Thank you to the staff at RBC 220 Portage, I felt valued and will be sticking to RBC!!

Andy Bellamy

RBC is only interested in making money and not interested in helping people or community (beyond lip service). I have a dream job, good credit and was approved for a line of credit at 20% but denied a personal loan at 8% which was 10000 less than the line of credit. This is simply greed.

Stan L

Roger Matar

E. B Cam

Duncan ng one of the account managers show up late and the service is worst. Worst account managers i ever encounter.

Lyn Martin

Branch Manager has no respect for people. She should go back to school and learn customer care...

Erick k

(Translated) service and expectation, very average (Original) service et attente, très moyen

Medo me

I have travelled the world and dealt with a many banks.. This branch is the most horrible and damaging experience I ever had. Truly very far from professionalism. Someone mentioned in the reviews here that staff are on mission to complicate the life of client's & families... I thought he/she was exaggerating but i came to find out that this is a true statement. Trying to reach to help disk, customer service, other branches ...etc... all efforts went in vain..

Mike Ridge

I don't like the new look & lay out after the reno work, the standing desks / kiosks with lack of signage and open concept, especially when you are dealing with personal information & financial matters.

Colin K

Good service

Eva Wiebe

balt purev

Service is so slow. It took almost all my lunch hour:-(

clement beaumont

At first Mr. Chalam Venkat was really availalbe and helpfull to open a line of credit, but when it was denied to me, couldn't provide a clear answer why and didnt return my calls or emails. You going to loose customers acting like this. I have been a client for 10 years with good income, always paid credit card on time, but i guess im certainly now worthy for them if they dont call back....

Brian MacDonald

This branch has always been amazing to deal with

Svetlana K.

Abusive policies. Discourteous, power tripping management. I had a horrible experience.

wenyan su

In the summer of last year, I had one thousand dollars saved in the ATM machine, I was born here soon. I don't know the need to use the envelope to save money, after a long time about half a month to a month's time, my card was suddenly deducted one thousand yuan, I proposed to go to the bank for the two time, and hope to find out, and return the money, until now, before I recover my mail for the two time that the maintenance personnel to repair what ATM, but I received this email with this thing is to stop the investigation, there is no need to continue the investigation, one thousand pieces of my money will be bank "ask not what stole the check? I don't know why I want to save money at this bank.

Susan Boyd

stephen Sumsion

Fast service

McARKIN L

i like the brand new clean look of this branch. i expect line up at any banks. you go to TD and other FI, there are even longer line ups. people forget that there's a reason why customers goes to the bank to discuss financial matters and it may take longer than usual. If i see my banker, i want to discuss financial matters and i want my money protected. if it takes longer, i dont mind because my money is important. It's not a fast food restaurant, it's a bank. This branch even if they have line ups, it goes faster than other branches. It is a downtown branch expect it to be busy. If people wants fast efficient service, go to online banking or ATM or visit a branch in the boonies.

ernest mellen

Slow,And horrible management help.

Gucci Ando

roy manikoth

I have been with Royal Bank since 1993. I have moved around GTA a fair bit. Just moved to Woodstock. My laptop and printer got damaged in storage. This branch by far is the best customer service i have experienced, especially from Farah and the bank manager. Thank you so much

Casey Chisholm

Line up out the door and only one teller

Grishmak Blood-Drinker

Not my bank of choice, however still a good establishment.

sandhubhullar 1990

Staff very rude and not friendly! If you complain about something, that's better you go to other branch not in here. I will close my RBC account as soon as possible. I had bad experience in this branch.

Kneeless Carpet Kicker

The auto answering is to complicated????

Delia Zelaya De Cabezas

I like it because the employees are very kind

Qiwei Sun

john thiele

More than 20 people in line and only 2 tellers. A good manager would step up to a wicket and help out. Very slow.

Florenta Grant

Great help

hamzah AL-Azazi

I only come to this location because its close to my house, and I think today will he my last time. Despite the long wait the customer service here is so bad. Three times I had problems with employees over stupid small things they don’t know what are the rules exactly and they can’t communicate with people respectfully. I advise you to go to any other RBC branch.

Eric Pentland

Seham Haddad

I mean, its a bank. You get what you have to get done and leave so cant complain

Luan Donatelli Ares

Daniel Sorrentino

5 tellers on the floor and only 1 actually serving, then when I am finally attended to, I get given attitude. You guys should be embarrassed

Skyler Wavey

This place is alright ????????

Céline

Very bad service, I am doing business with several different bank , Royale ( PVM branch) is the worst , I'am doing business with them since à long time, I gave them a lot of chances , now it's enough, I am leaving Royale forever. this bank use to have good services, now they have the worst client services downtown Montréal

Jessi Ispanya

Fast & friendly service by Janette! Thank you!

Lucy Asante

Had a positive experience at this branch! Great work by Brendan Malakym.

Adam Truman

Interest Savings 0.05% on savings accounts is to low

Ron Mexicoh

9 people in line, 1 teller open! Yewwwwwwww!

Ken Reid

shams ahmed

Ahmed Botan

Worst customer service, the workers need extra training to have enough experience on work ethics.

Sergio Pardini

I try to call the local number thinking is local, but no, I was redirected to a Montreal number, then I was redirected back to the local branch, after 5 mins of waiting have to leave a message. pathetic.

Tehma Tehma

They are always eager to help. Nice staff

t c

Dont use rbc. Other than basic functions they cant help you. Go to another bank. Phone support is magnitudes worse except for credit card support aprantly.

Rick

Awesome service at business counter.????????????????

CHUCK ZETO

No one likes to answer their phones at all, i highly doubt any person there is busy all fricken day.

Tristyn Coughlin

I have a credit card through these guys and I've had 6 different times in 2019 and 2 times so far in 2020 they charge me twice for the same thing.. this time around it was 222$ charged twice for it and nothing was done... piss poor bank the worst ive ever had. Done with you guys and DO NOT get a credit card through them.

Ubertu Alessandro

This RBC branch stinks; sometimes it smells like human waste and sometimes like marijuana. Also, staff are lazy; when there is only three customers waiting on the que, they reduce counter tellers to one. It looks like they purposely want people to wait long times.

A. Ramsey

I wish I can give them zero stars. They made many mistakes in consecutive years to my RRSP & RESP contributions & redemptions although I've used multiple Financial Advisors. All what I get is apology from the branch mgr who himself had changed multiple times in the past 4 yrs.

Lou Tseramis

One of the best RBC branches I have been in. The staff are really friendly and knowledgeable. Toni -Marie was very helpful and took extra care in providing me with great advice. Thank you

Imran Masood

No one at customer service. Three desk agents working hard with 10 plus clients waiting

Robert Albert

Whenever you walk into any of the two branches at the Royal Bank I got to admit the people are friendly and very attentive just need a drive-thru

Masieh Amani

Rbc makes millions of every month and they can't hire more people at the cash ?!? WORST WAITING LINE EVER!!! everytime I go to RBC banks I wait 20-40 minutes !! :(((( CHEAP BANK AND VERY HIGH FEES !!!

Aurora Flooring

Terrible branch, I have been dealing with RBC for 10+ years, and the only time I asked for their help they put me down, what a shame, I will be switching banks as RBC is all about Money and Not Service. Poor branch and poor staff, they promise you things they cannot do, terrible.

Craig Evans

First day I was existing bank.The exits to the Right next to traffic light.My car was hit by a garage truck.Totaling the drivers side of my car.

Jessica Lutomski

Very slow service, so when I approached the manager, she was EXTREMELY rude to me for no reason. Not impressed at all.

Kevin Nam

Mu (Max) Wu pulled my credit without asking and now my credit score went down. I was just opening a savings account so absolutely no reason to pull credit. He never even asked to give me an option of yes or no. He sounded very incompetent in answering basic questions as well. Went in to dispute it, just another thing I shouldn't have to be dealing with.

Tom Daichendt

Typical bank. More fees and then more fees.

John Pellizzari

Its always well kept

Rudolf Herzog

Jennifer Brooker

Have been with RBC since I was 5. Just moved to YT. Needing to move my accounts to the local branch. Called to book an appointment 3 weeks in advance there are no appointments. I am from the community, I am only in Whitehorse for the day, this is the second time this has happened. Maybe I should be looking at a different institution...

Suzanne Wellington

Pieter Smith

Always friendly and helpful. Kenneth persisted and resolved a delivery issue. Thx

Indigo Kid

The phone service is HORRIBLE. The automated person cannot understand you, refuses to put you through to where you need to go to and then you either end up hanging up or getting hung up on,. LET ME SPEAK TO A PERSON!!!

May-R M

Great customer service. Above and beyond. Nice manager there. I felt very important

Kevin Lee

impossible to reach staff

rohcoh

Two incidents that I am not happy w/ this branch. First, I have a company credit card from my work and I need to set up pin #. The teller told me that I can't do it bc it is a replacement card. I told my employer that and he said try a different branch on Huron Church Rd. Got it done there. Second one, I was depositing a Cheque to my employer's Inc account. I have the Bussiness client card (deposit only) w/ me. The teller told me either I have the pin # and do it with the atm or have the deposit slip with me, I don't have the pin or deposit slip.... My employer and his other staff told me that I don't need the pin to deposit a cheque. Both incidents wasted my time for nothing. I am a visible minority and with my work clothes on, I wonder if that play any role.

Abdiqani Maalin

marquela hernandez

.

Marsha Bowyer

Lucy Asante

My experience at this branch has been very pleasant. I’d like to particularly note excellent service from bank advisor Dibesh Baniya who aided me in sorting out questions I had regarding day-to-day banking. He is very knowledgeable and empathetic, which aided in making the interaction very positive. I highly recommend this branch.

Robin Kirby

Not usually a big fan of RBC, I dealt with Mr Kelley though and he's a gem that Royal bank should hire more of.

Jocelyne Perron

(Translated) Why the bank is closing on September 30, 2021 because it is not a public holiday. (Original) Pourquoi la banque est fermer le 30 septembre 2021 car ce n'est pas une journée férié.

John Porter

THIS IS A FANTASTIC BANK. STAFF GO OVER BOARD TO HELP YOU. GREAT LOCATION AS WELL CLOSE TO ALL YOUR SHOPING NEEDS. I ENJOY GOING THERE

Jia Zhou

I went there twice and only twice, I won't go there anymore, simply not feel welcomed, more like an interrogation for withdrawing my own money.

Puol Biel Jal

Jim Wiest

Great service from Sue , I recommend this branch

Terry Sutherland

Dawna Harty

Literally the slowest line up I have ever been in. Lots of staff walking around and only one or two actually tending to the line up. Just a waste of time.

Jeremie

JANIS BELLISSIMO

DYLAN surpassed my expectation when dealing with this bank. He was professional, resourceful, friendly, most helpful and remarkable efficiency when handling many other jobs at the same time. He was most apologetic at the NECESSARY interruptions. DYLAN is excellant at his job.

Miika Aallos

Great location

koi crazy

20-30 min line-up wait times, very badly managed branch, 2 thumbs down

Terri MacLeod

Getting really frustrated that incoming etransfers after 6 pm do not get posted until next day leaving me with bouncing payments.

TERRY S.

My 1st one star rating! Disrespectful service from the teller dragging out my financial transaction. After examining my ID then waiting 20 minutes for him talking to Visa, Was then told I needed my passport!. Went home, got it, waited for him in line again. ID again presented again. 20 more minutes to complete. Undecided whether he was incompetent or intent on killing time. Fun in a Covid world.

Sean Dolyniuk

Seriously RBC... Train your staff how to do a wire transfer. Every time I come here it's such a headache... And that's after the rep finally finds somebody who even knows how to do one.

Agnes Gagno

nazila sedghi

Charles

I received an invoice for a Safe Deposit Box that I haven't used in four years when I stopped being a customer. Tried to call but if you don't enter a bank card or credit card number the automated idiot hangs up on you. Impossible to speak to a person.

Vinze Schroell

Any problems I have had I've brought up with the branch and they have been resolved. I have had my account with them since I was 15 years old and don't regret doing so.

wanxue zhang

Eunice A

We tried to set up an account with a business advisor named Irene. Unfortunately, it looks like she does not know what she is doing, and was quite rude throughout the process. All of our questions were left unanswered, and there are a lot of inconsistencies with the information she is providing. It was a bad first impression with RBC, and probably won't be back in this branch at all.

Katiana Jules

(Translated) We are still waiting 30 to 45 minutes before being served, just 2 employees at the checkout and the others are just going back and forth for nothing. Poor service (Original) On attend toujours 30 à 45 minutes avant d'être servi, juste 2 employés à la caisse et les autres , font juste des aller-retour pour rien. Mauvais service

Alldkk Idij

The worst! The staff acted like a bunch of ghetto dwellers.

Dan J-Derc

(Translated) Super good ... but the clerks are not smiling. (Original) Super bon...mais les commis ont pas le sourires .

Terry L

Julie Hill

I am a client of Mark Gouldby. I cannot say enough about his professionalism as well as his knowledge. Always willing to take the time with detailed info so I have a full understanding. Due to this my mother has just switched over to his services as finacial advisor. I would highly recommend Mark for your financial management needs. The staff upon entering is great as well. Very impressed and have been with this bank since they opened.

Christine Martinez

User

Horrible. The representative was so Incompetent. After 15 min delay from appointment they finally guide us to a room. And the agent was not listening to what we were asking. Instead was trying to sell us some other products. So frustrating. And she kept asking us our names *Mt wife myself and kid). And forgets them after 2 min. So rude. It was our first time dealing with this branch and it is defenitley last time. I am moving my money to another bank.

Satinder Bhullar

Sukh brar is very helpful person . It was our first time experience with RBC .

Cci G

Kind staff and always helpful!

abs yad

There is only a 10min wait during lunch time on weekdays.

Adam Tymchak

Reid Karges

Yep, it's that bad!

Hope Bonneau

I’ve been using this account since I was a student and I’ve never had a problem until one time I went in and at the time I was being a little speedy with my money. But when I went to go pay some bills and the teller sat there and judged my bank account, I was a little embarrassed because I felt like he was airing my dirty laundry infront of other people ... other than that the experience I’ve had with other tellers we’re fine but I still feel uneasy when going in to do my banking.

Emmery Holmes

We have been RBC clients for a long time and a generally happy with the service. However, my wife and I had a terrible experience at this location. We set up an appointment to take care of a few account related things. The person was hands down the worst representative we have ever dealt with. He did not complete our application or send it in as he was suppose to. He sent a desperate application in incorrectly and set us up with 2 accounts instead of 1. Still dealing with the fallout a month later.

Dorothy Nielsen

william eynon

Jimmy Gordon

Only branch in city of Moose Jaw. Hours are terrible. Truly brings meaning to the phrase bankers hours. Weekend or evening service, dont count on it.

Nina Rosales

Sebastian Saez

I do my business/personal banking and I have to say that the service is top notch. Employees Nicole and Jennifer go above and beyond to help me so I can focus on growing my business. Would give them 10 stars if I could, keep up the good work ladies!

Rick Crouch

My bank and great staff

Jadi Jad

Great service and helpful stuff

Louise Mckay

Cecilia Chan

Slowest bank ever. I'm not sure why I'm still standing in the business service line for 20 mins. One teller. I'm about to lose my mind...

Md J

Fees keep going up.

Grimshaw Bottle Depot

Terrible customer service. I've been dealing with RBC for my business more than 15 years, never been like this. This lady was so mad when I asked for envelope for my cash, I would never go back to this place. I wouldn't go there if I didn't have doctors appointment anyways. They should never hire ppl like this. The worst experience with RBC

Rachel Fraser

Not m6 favorite bank, no parking downtown. Not sure I will go here much since Michelle left.

Keith Davies

Virtual assistant needs to be buried!

Shannon Papps

Standing here in line but 2 other people who came in afterwards felt the need to but a head of us to complete their banking needs...guess people here think they are more important than others...or i am invisible

Tom McClellan

Good employees who really care.

Asimuddin Ahmed

Worst experience ever

Francine Bigras

Merv Paraboo

Love this bank...they give me great service and know who I am when I walk in. The management is top notch and the business services look out for my establishment. Thank you Fawn and Kathy for all your great service!!

murad ladha

I am a Client with Scotia for 20 years. But with Scotia it took me more than 2 weeks to find the right person for commercial mortgage who didn’t guarantee me as I was running out of time. But it was their fault. Then I contacted RBC and same day I received a call from Sriram. I am very thankful for Sriram Subramaniam, a professional, responsive and honest assistance with the whole commercial mortgage process from beginning to end. He made himself available to me via any method of my choice - email, business phone or cell phone, which I appreciated and took advantage of. He even stayed in touch with me during his vacation. I am grateful for all of Sriram’s work he devoted to my family's purchase of this commercial unit. He is very knowledgeable and is always there to advise you in the best direction. I had a great experience with him and would always recommend him to anyone looking for a new commercial mortgage and definitely transfer all my account at RBC from Scotia bank. His professionalism and knowledge shone through from beginning to end and therefore I highly recommend him. The best experience I have ever had the pleasure to work with. Thank you Sriram! You are DEFINITELY HIGHLY recommended!” Dr Ladha

Travis Hooper

Marilynne Nowell

I had an appointment and someone called me saying the person was ill and not in. However he would call me the following day. He did not. Another person did. She did not it leave a message. When I called back, when she answered the phone she said hello. Not saying who she was or where she was from. This is very annoying . People expect to know who they are talking to. This is annoying. The royal bank should give training on telephone manners. This is unacceptable .. Marilynne Nowell Thexroysl

GM •Production•

Ken

Horrible service. Unreasonable waiting time. Waited 25 minutes with just one person ahead of line, and all tellers open. They're more interested in socializing with fellow employees than helping customers.

D K

Regular RBC in the city. Nothing special however the ATM does shut down earlier than usual so make sure to go earlier or try a different location.

Mark Ortizo

liu Yi

Josef Brezik

The service is great and polite stuff.

John Mcknight

It was in 2013 when I was offered to start banking with RBC Royal Bank of Canada. It was when I went to their bank to deposit money for my clients and was told to bank with them instead. For the reason that their services weren’t the same as with other banks—by that, I mean less beneficial for me—I refused. Fast forward to a year ago, my friend who worked at RBC convinced me to bank with them as terms and services have already been better. Convinced as I was, I then opened my accounts. I wouldn’t say all the transactions with them have been smooth and easy. But last July, when I was overseas, was when I felt violated as an account holder and as an individual. My assistant, who was in Canada, couldn’t make any transactions and called me to report the unfortunate incident. Wondering as to what’s happening, I called RBC and spoke to their branch manager, Rosa Ferreri. Rosa has been employed at RBC for 26 years but has only been a branch manager for a year and a half. Asking her what’s wrong with my accounts, instead of explaining to me the reason behind the restrictions, she turned into a rude, impatient, discriminating, racist employee who questioned my capability of having a significant amount at my age. Both my personal and business accounts were blocked and for who knows what reason, Rosa didn’t bother telling me anything. At all! A month later, August 25, I was back in Canada. The morning of the next day, I went to the bank to personally talk to them (the manager or whoever could explain why my accounts were blocked). On that day, Rosa was on vacation. Although she knew I was coming, she didn’t notify or tell me that she wouldn’t be around then. And so I got a hold of Antonietta Delfrate, a client advisor at the branch whom I didn’t deal much with as I was looking for Rosa. She was no different; she was rude too! I left my number hoping I’d get a call, but to my dismay, I got nothing. I got to speak on the phone with Raffaele Innacente, a community manager in Maple for 3 RBC branches. I was dismayed that even he refused to listen to my concern. Instead, he suggested me to try other ways to resolve my problem. Anything they asked me to do to reopen the account, I did. I filled out some forms and stuff. But nothing ever worked. On September 3, I went to the bank again. In hopes of meeting Raffaele, Rosa told me he wasn’t around. I kept myself calm and tried to let her understand how important it is for me to speak with Raffaele in person. But then again, instead of being honest with me, she was mad, she screamed, and she kicked me out the door!

Nikiata Parsons

3 tellers behind a desk... 1 looking after a line up of customers

Vic Chetcuti

Iqbal Abbas

(Translated) Deserves one star (Original) يستحق نجمه واحده

John Duffus

Carol R

I haven't received my new bank card. I called the number. Recording wants my bank card number or it won't help me. Duh. What happened to humans on the phone????

John Thompson

Sevan Youhanna

By far the worst bank I have ever been to. In general, RBC has very bad reputation. But RBC on Kennedy and Ellesmere, is the crappiest ever. They need to improve their customer service immediately and change their staff. They actually don't deserve a star.

jessy lynn

ivy puzak

Lucky Close

Sylvia Schartner

Went in to the branch today with my elderly mother. She was locked out of her debit card. Elizabeth was our customer service rep. She was fantastic. Explained everything to my mom. Card works perfectly now. Love the look of this branch. Has a more personel feel to it.

Alexandre

Slow and people dont seem to like their job over there, unfriendly staff choose another RBC branch guys

Justin Duke

I insert my card at the ATM and get cash. ATM lines are long. Not in length, there will never be more then three people. Just people who take for ever when all you want is a $20.

Enjoy The Moment With Shakti

Disapointed, I came in to set my overdraft in my account again, made a line for a while, just so Eva the financial advisor from the branch Could start acusing me of being in collection, which i'm not, and she was assuring me i was and telling me in front of other people, only because she had seen in the computer some messages between me and the bank about a past Collection I paid In Full, I even have the receipt wich I was ready to show her just to stop her from accusing me, and then she said, oooooh i see, yes, it's payed i see now here, you're right, didn't even apologize for insulting me, to make it worse she said you're still going to have bad credit tho, you will not get accepted for overdraft anyways and didnt even help at the end aside from making me feel like I was Nothing. I will complain to RBC, but wanted to leave a review as well, don't go to that branch unless you want to have a bad experience, just an advise from a client who might cancel their service with RBC due to the misstreatment and blasphemy.

Ilham B

(Translated) Band of incapacitated, you are unscrupulous organized thieves. Bank to flee .... (Original) Bande d'incapable, vous êtes des voleurs organisé sans scrupules. Banque à fuir....

Kevin K Perso

(Translated) From March 5 to 23, several hours talking to different people while trying to change my promised rate plus 0.6% for my mortgage. On the pretext that the person had changed departments. I'll spare you all the details of the story, but HOURS just to renew a mortgage is unacceptable. At RBC Square Victoria, it was rather to redo the document 3 TIMES because there were calculation errors every time ... In short, RBC has lost a lot in recent years. I quietly moved everything to TD. I only have the mortgage left. Another story to tell in 5 years maybe ... or not. (Original) Du 5 au 23 mars, plusieurs heures à parler à différentes personnes alors qu'on tentait de changer mon taux promis plus 0.6% pour mon hypothèque. Sous prétexte que la personne avait changé de département. Je vous épargne tous les détails de l'histoire mais DES HEURES juste pour renouveller une hypothèque, c'est innacceptable. À la RBC du Square Victoria, c'était plutôt de refaire le document 3 FOIS parce qu'il y avait des erreurs de calcul à chaque coup... Bref, la RBC en a beaucoup perdu dans les dernières années. J'ai tranquillement bougé tout vers la TD. Il ne me reste que l'hypothèque. Une autre histoire à raconter dans 5 ans peut-être.. ou pas.

Thedan Ranasinghe

I booked appointments 2 times. It was really important and urgent about my investment. As I didn't get any call back on scheduled meeting, I visited branch and front desk lady told me - " We are fully booked, do whatever you want to do online or over the phone ". I was really disappointed. How about - " Sorry sir, I understand your situation. Let see what can I do?" . Thank you for giving opportunity to work with another bank.

Ravi

I would never recommend rbc to anyone. Simply dishonest peopl.

Henry Sterczewski

A young lady by the name of Alyssa took great care of me. She is also very kind and a pleasure to deal with. Excellent service provided by her.

Levi Cottingham

Good branch. Friendly staff.

J Hamilton

Jeet Singh

RBC is my first bank in Canada and still is number one in my book. Whether it is online or in-person, the service is impeccable. Today, I had to see Flavia Johnson D'Souza there, and what a refreshing experience. Flavia was super kind, professional, and very helpful. Also, I find all the Tellers there always in a good mood and happy to see the clients with a smile. I cannot say the same for some other banks. It all comes down from the top. RBC CEO must be a people person and not the one who believes that you have to be too serious to be efficient. I think a happy atmosphere brings efficiency higher and therefore your returns higher, too. But this is just my opinion and who am I. LOL!

Boom Shankar

Lubomyr Luciuk

Trying to reach the local branch is near impossible. I am very unsatisfied with the branch and this lousy service. I wish I had never moved our account to RBC. Third rate.

Dan Deller

I was pleased with my RBC service in southern Ontario but in northern Ontario, RBC should send someone up here asap for a serious revamping. I've had nothing but problems since this Spring and am considering, after 25+ yrs with RBC, moving to another bank that is better organized up here.

Dr. Musubi

james dodds

This is a terrible bank. I attempted to park in their parking lot, which is only one directional, a was greeted by a unfriendly and unsympathetic individual who rudely crossed a half empty parking lot and approached my vehicle before I was able to leave my seat. he then informed me I could not park here and that I must leave immediately. I cant imagine giving this branch my business if this is the treatment I receive before even entering. why would anyone give money to a bank that they cant access easily and safely.

A. Black

Gentleman teller helped me out quite a lot, was very thorough, patient, and helpful. He made my day!

Jenna Fix

Shannon from the downtown rbc location was so helpful, accommodating, and kind. highly recommend using RBC & the downtown location.

Abu FAHAD

jeff tseng

Sonia the assistant branch manager was awesome!!

Manmohan Makker

I had very good experience with Foram Mehta. She is smart, intelligent, and so helpful as well as very soft spoken. Keep it up. Thanks for your good service.

Preet Kaur

Worst bank I ever seen I go there for my fee payment to increase my credit limit and they said r u sure you r still a student I told them yes and I have to my fees than they for proof like really and then she said I have ask my manager first and then she said call costumer care I waste my beside my due date is day for fees payment but can't make because of no reason

Nat Fig

Opened a LEO account with my 13 year old. Arrived without an appointment, they accommodated us. Sébastien,was wonderful and took a lot of time with my child.

Natalia S

Very lovely staff, extremely helpful, excellent customer service. I re-opened my account at RBC after briefly switching to Servus (BIG MISTAKE!!!) and decided to switch back after receiving absolutely horrendous treatment at Servus.

Jill Morrison

Excellent tellers

Rosanna Patterson

Karanveer Bindra

The skinny older blond branch manager should be fired the way she talk to her staff.

Natalie Korz

Worked with Jon Chan to set up my mortgage. This was my first experience with RBC and he was incredibly professional, knowledgeable and quick to respond to all of my emails. Cannot recommend him enough. In the process of switching over all my accounts from Vancity to RBC. They've given me tons more perks, customer service, and knowledge than I ever received in 10 years beforehand. Highly recommend doing business with them.

Kheng Lim45retd

Alex Haghighi

i would give them 0 if was available! worst customer service ever!

Maha Yazici

Worst service I have ever encountered. I came to open an account as I plan on transferring my mortgage to RBC and the gang of tellers were speaking their own language and kept asking me why should I open an account with RBC and why not go open one with another bank. This is how you steer customers and business away! Never coming back and will share with everyone I know.

Neville Longbottom

I have been a customer with RBC since I was 12. I have regretted it at many locations - but never this one. I will shout out to so many staff there for always being quick to serve with a smile. I don't go often but when I do they show genuine interest in me and any questions I have. Always go here, not the ones on the north end.

ghariani azza

(Translated) I really appreciated the services offered at this branch. Professionalism! A thank you to Olga who took good care of me to do my transactions and answer my questions. (Original) J'ai beaucoup apprécié les services offerts à cette succursale. Du professionnalisme ! Un merci à Olga qui s'est bien occupée de moi pour faire mes transactions et répondre à mes questions.

Mariana Romanchuk

Poor service. Receptionist said me " it only 10 min to the end" when I asked to give me statement from my account

mana java

Angela

Never do I have a good experience at this branch.

Charles Griffin

Monika Kormann

If I could give this location zero stars, I would. I've been a 27 year customer with RBC. Accounts such as a TSA, RRSP, Line of Credit, Chequing/Savings account. I walked into the bank today with questions about my RRSP account and to pay off some bills. Apparently these concerns that I wanted to address were not "essential enough" to gain entrance. As other people were walking straight in passed me and not being asked their reasoning for coming to RBC I feel discriminated against. Also, with video footage, the manager walks out to confront me and threatens to call the police. Not only was I discriminated against, I was also harassed. I looked at the security guard and said "Sir, you've seen me coming to the branch for weeks, why is this a concern now?". The security guard proceeded to shrugg his arms and state "this manager is new". I've been waiting on the police to get here, as they said they phoned on me. Everyone has left the building. Still patiently waiting outside. This branch has some major flaws that must be addressed ASAP before other people are treated as I was. I have filed a formal complaint. I will be switching banks.

William Sorokolit

Thank you Zophia for such great service like usual. You always make me feel like an important, appreciated customer.

Alain Cadieux

SHOW ME THE MONEY

Lucy White

Brutally Honest Dee

Best bank in the world.

David Parisio

Christina and Nancy were both able to resolve my issue. 5 ⭐️ service. Thank you so very much.

annie pi

I am very happy with the RBC branch. I always have a great experience with them.

Mark Gatrich

Poor service, tellers and the manager go extra mile to make clients life harder.

Sarabjot Johal

Customer service....forget it. Everyone has things to do

Gordon Boucher

I went to this bank to open an account. I was the only customer there. When I got to the teller, she acted as if I was bothering her. No good customer service at all. I made an appointment to see a financial advisor. I was able to see one by the name of Christophe. He told me he needed to do a credit check to confirm my identity. It was supposed to be a soft check. But instead it was a hard check. That made me angry because my credit took a hit. My instinct told me do not go to this branch. I should of listened. This branch gives a bad name for RBC. I'm planning to close my account.

Curtis

Worst bank expierence I’ve ever had. Dealt with a guy by the name off Eric. Has no idea what he’s doing. Will not reccomend to anyone. Go to a bank where the staff knows what they are doing. I’ll be withdrawing my money and taking my baking somewhere else.

Amandeep Sharma

Whenever I go to this branch Raj always go above and beyond to help me out with my stuff. She is very positive and a genuine personality and setting some GREAT standards for customer service!!

fion k. lo

maybe it is unfair to blame the branch - but there are taiwanese tele-fraud scammers constantly impersonating the staff from this branch (with exactly your phone number) - please do something.

Shivam Pandey

blair4661

went in yesterday. was having a fine day. teller wasn't in a good mood. she behaved like she disliked her job. I said politely how are you today. she might as well have shrugged and rolled her eyes. she made a face like she was tired of answering any questions whatsoever. I felt like I had been treated with not a shred of customer service. I made the option to come into the bank rather than doing an e-transfer-- now wish I'd done the transfer!!

Gwendolyn Thomson

Janeen Brown

What an experience I had. I’ve been with RBC for over 12 years and it’s beyond me what I’ve had to deal with in the last few weeks. The Assistant Manager pretended to assist a few weeks ago over the phone while I was away in Florida, she ensured the issue we had would be resolved, promised to check on the accounts, contact me if there were any updates and she did none of the above. I contacted the bank everyday for a week and left a message yet she did not call me back. Then when I went into the bank, she treated me as though she had no clue what I was talking about and ended it with we can only give you a $150 credit towards the acct. To be honest, she was great over the phone but in person, not so much. She was very sassy and made it appear as though as I was insignificant. To think this is my home branch but I WILL NOT BE GOING BACK THERE! I will definitely be looking to switch my home branch when I’m back in town, if possible. Thank you to Karisi from the phone customer service who assisted me with resolving my issue. If it wasn’t for Karisi, I’d definitely be closing the accounts with RBC. She was fantastic!

Kori Laporte

Genevieve Saindon

Horrible service

Ess Gee

Kieran Prince

Yang Wang

Lauri Thomson Ascott

This is a personal thank you to Nada at the king st location. Your professional attitude your buisness knowledge and compassion were appreciated at time that was one of the most important times in my life. Selling my buisness of more than 20years. Problems will always arise when closing a deal and Nada, I thank you for your help

Sunni Roper

Worst location I've ever been to. The wait times are crazy even early on a Monday. Staff seem to not hurry and leisurely take their time attending to customers even when a huge line is building up. Wish they would improve.

Hrayer Tanilian

The worst service and the longest lane to wait! I would not give a star at all. Never again with RBC!

Ragnar Cargill

My aunt had just passed so I went to the service desk (which happened to be this branch) for information to try & talk to someone about meeting with possibly the branch manager or other staff to settle her finances. This was Thursday, April 3rd at around 10am. The receptionist was COMPLETLEY unempathetic, talked down to me once I mentioned I was from Toronto and was unaccomadating as well as unfriendly. I’m sincerely glad my own personal finances are not with RBC after this interaction because if they were, I’d take my business elsewhere.

Cecil Holmes

Always friendly and very helpful and no line ups

D Buster

This branch is the most unhelpful branch ,practically accused me of depositing a cheque in atm drawn on account with no funds. This is how they treat a customer of 35 years ..freeze my accounts online and mobile for 2 or 3 days. Yet I deposit over 50k via bank drafts and they say cannot credit accounts until funds clear. BANK DRAFT. stupid !!!! Close accounts and go to TD

Sandy Bridges

Ragy sho

I would give 5 stars for advisor Imenne , she helped me to manage my business , and she has a lot experience and patience . Ragy

Taylor Folliott

j C

The staff is always friendly and the line up moves quickly ????

Jason Grenier

Srish Shan

I know a lot of them. Love this bank. Never had issue with anyone. There are few staffs here who are incredible Christine is one of them. There are few other I forget their name everything but they are all awesome. Management greet everyone, didn't have to deal with them as I was always taken care at the best by all tellers.

Bob Loblaw

Rob Lucas

Leonora is a magical Angel. I would give 10 stars if I could. She talked me through online investing over the phone in under 3 minutes. BRAVO!

Katie Woodroffe

No drive thru.

Chinnu Thomas

have been trying to book an in person appointment to start a business account. They don't pick the call. Have been trying to book an appointment online, and I keep getting autogenerated mail that an appointment could not be booked and to contact them

Karimat

Cool place for student meetings ????????????????

robleeandroid

Both times I've stopped here their ATMs aren't working properly, wouldn't let me deposit cheques and today one is out of order and the other wouldn't let me withdraw cash! Waste of time

Atsedewoyh Teshom

I am always happy to come to this bank, they very an excellent customer service specially the teller tauany.

Anthony j

Very good service

Aaron Tyrrell

My dad's bank. Always had problems with extra charges that he shouldn't have been paying, and terrible service when it comes to that.

Don Dundass

I just so tired of how little my business means to RBC. I'm not in bad shape money wise but a refinance would make like easy and why the hell would I jump through hoops for a bank that I have been with for almost 40 years now when I could jump through the same hoops at a new bank. Staying with one bank is supposed to make life simple you go back make responsible request that simplify life and you move on but if it's an ordeal why not just change bank. Good bye RBC thanks for nothing

Margarita Calix

I was at this branch today trying to withdraw money as my basement in my house was being renovated and when I asked the teller for the money she implied that it was stolen money because I am of colour!!! I then had to deal with the branch manager as she asked me all kinds of inappropriate question and when I asked for her business card she refused to give it to me. I will be closing all my services with them. Unbelievable how this people are still employed.

Khal Aljawadi

Wow I am in line at your branch with 6 people infront of me and one tellar ? Where is everyone it's 4pm when I arrived on a Monday my god.

EAN EAN

Muhammad, Juan and Christos provided me excellent customer service. They were kind, understanding and very knowledgeable. I switched from CIBC to RBC recently and am super pleased with the level of service there is. I even came in today and was greeted by my first name! This is what customer service is all about!!Thank you!

jim regan

this branch is not very help full at all

Omar Berrada

These guys are the worst I am closing my accounts with them ASAP worst decision I have ever made to go them!

Renee Knibbs

This branch is easy to access with a large parking lot. The staff are helpful and friendly!

Christina T

I actually opened a Google account just to be able to publicly voice my frustration with their terrible service.

Hugh Franklin

Wow. So glad I'm not a Royal bank account holder. I ordered a special promotion credit card online. For some reason, RBC has a policy that new cards MUST be sent to a branch - funny how other banks don't have this policy but stay in business. So, after a 20 minute special trip, we wait behind two people for about 10 minutes, then it takes us about 10 min to get the cards. By this time there was a huge line behind us (glad we came when we did as those people were likely there for 30min). after all that, we asked to use the bathroom and found out they don't have a courtesy bathroom for customers. Well, the card was meant to be a hook, but I can say both Scotia and TD are far superior banks when it comes to telephone customer service, policies, and branch customer service.

Sandi Weller

Fast and pleasant customer service

Jonathan Smith

I'm increasing my rating by one star because they finally ditched the ridiculous BUSINESS line up. It was a good idea in principle, but it was a giant gamble that just caused frustration.

Kevin W

The main reason we go there because their financial planner speak our language - both Taiwanese & Mandarin, it ends up not only Jenny Hsu lied to us about our investment but she hung up on me twice in less than 10 minutes... I still believe everyone deserves a second chance but I will definitely avoid her service for the rest of my life!

Ganestan Ganesh

I would give this bank a 0 if they had the option. I don’t usually leave reviews but this is by far the worst bank I’ve ever been to. I went to the business teller for my business account and the teller had so much attitude and basically refused to deposit my cheque and tried to pressure me into using an ATM or the mobile app. I had to argue with her for 10mins before she finally deposited my cheque. Her response was “this is why we have line ups it’s because you people dont want to use the ATM”. It’s very frustrating when they can’t provide basic service at a bank. This location probably hires people off the street with no common sense or professionalism to put them behind the counter. This is not the first time I had a hard time at this location. The only reason I go there once in a while is when I’m in a rush because it is beside my workplace. RBC should retrain staff at this location.

Somi S

Went in to deposit a cheque under my name into my account. Was told I can't do it in person because the amount is too large but if I use the app it's can be done. The logic behind it is beyond me. The app can do the same job a person at the branch can't.

Janet L

This was my main branch when I did all of my banking with RBC. Thanks to a bad experience with one of the account managers, I rarely go to this branch. I still have a few things with RBC but I don't like the lack of transparency with their mutual funds and being ripped off. RBC could improve their credit card products too.

meg s

Great, human and helpful personnel. Take time to explain. Great customer service! Every time i go there , staff smile they are happy!

Kelsey Bencharski

Supz chill vibz from cashier. Highly recommend.

Zack Aswad

Very slow and u stay waiting for long time

Kevin B

The branch manager (Tammy) was very rude and unhelpful in trying to resolve an issue with my new account (still unresolved a week later). RBC has some decent services so I would just sign up with another branch in town if you are looking to go with RBC so you can avoid similar issues.

Sivananda Veerabudren

jos jac

George Seinza

Great bank

Kory

Julian Dragomir

With such high interest its almost impossible to pay off. Do not fall into the trap, customers service only follow protocol they do not try to help you. I was on hold today to find out why my interest rate went up, only to get hanged up on. Bell lets talk day doesn't not apply to them, because living to make minimum payment on high interest is depressing.

Ada Whyte

I have been WAITING two months to hear back about my loan, ridiculous!! Been with royal bank for 20yrs, this is such terrible service, considering taking everything to another bank.

Azita Goshtasebi

I am wondering what's the point of a phone number if you are not going to answer or return any call? Been trying to call them for several days and left messages but never received a call back.

mike rokic

I have been an RBC customer since I was 16 yrs old, opening my very 1st account back home in St. Catharines ON. I'm 53 now. Yes I did have some ups & downs throughout my life with RBC, but overwhelmingly, I am SATISFIED. I guess I was / am a lucky son of a _itch! Partying da 90's decade, in the clubs & travelling the world a bit ( I worked for defunct Canadian Airlines Intl. ) as Baggage Handler......my employment tenure went down the _hits...I saved a bit of money in my locked-in RRSP and as time kept passing by, due to economy, I possessed a few jobs here & there, but due to despondent situation(s) I needed to take out some of my locked-in RRSP..... so..... last week I went to RBC branch at 33 City Centre Dr in Mississauga (across from my hood) and Ms. Isabelle (trainee) and Ms. Sandra (Sandy) Bonk the Financial Advisor helped me fill out a difficult document. But, it was done! Thanks so much & kindly, girls. I asked Sandy via email, when I may get my locked in RRSP into my account...she NEVER RESPONDED back...not good, is it. I have seen sooooooo many employees enter & exit this bank. Along with OTHER banks out there...Life changes every day and so do we! Expect every day different with composure, comportment & professionalism. Peace....God bless. Michael..........Mississauga ON

Brandon

Scott VM

Before I've even become an RBC client, I've had my appointment rescheduled twice so far. The receptionist claims this is because they're short on staff today, which is interesting considering they shut down the branch in my neighborhood yesterday so what happened to all those employees? RBC is the worst bank on the face of the earth.

Melissa Ducharme

Jas S

Takes 2 months to open self directed investing account, jokers.

Priyanka Nahal

Excellent branch with very knowledgeable and helpful staff.

Dennis Sampath

This location is unable to fulfill my needs.

Merlyne Pierre

(Translated) The worst customer service. No respect. Employees go around in circles without worrying about customers waiting for customer service. Zero courtesy. Customers are treated like less than nothing. (Original) Le pire service a la clientele. Aucun respect. Les employees tournent en rond sans se soucier des clients qui attendent au service a la clientele. Zero courtoisie. Les clients sont traites comme des moins que rien.

Mitch Bleskie

Horrible wait times in branch and clear staffing issue for bank tellers. On multiple occasions I have waited 20 mins to do banking transactions due to not enough staff on hand. I would recommend dealing with a different rbc branch if possible

Mahmoud Hamid

worst bank ever ,, never went with a problem and had it solved, Alwayas a huge line up and they are in short of staff, the staff would let the client wait for just chatting and having a cup of coffee, staff are under-qualified and if you ask same question to two different employees you will get a completely contradicted answers, they are unprofessionals with attitudes. Do not waist your time and do not trust these people on your money.

Karen Miller

I rate this bank zero for customer/estate service. No one ever gets back to you.

Alaa Hasan

Rudolf Alwi

Tried calling them multiple times but went to automated message all the time.

Shree Krishna

imran samar

Omid Khezri

Very helpful staff but very slow and always line up. Can use extra staff or maximize output.

Linda Chai

dissapointed customer service! I would give minus 5 stars if I could !

Gary Barati

RBC has been great for years but got into a car accident and no one will call you about your claim been 11 days and still waiting. Was given a number to call manager and it is in New Jersey, thought i buying from a Canadian Company! Don't buy insurance you will regret it!

Suvastika Mahendran

Brenda Buzzell was amazing, she went out of her way to help my family with some difficulties we were experiencing with our mortgage renewal. Overall, very pleased with this branch being our home branch !

Paul St-Jacques

Mister Alex the teller at RBC Lachine took the time to count all of our change and deposit the funds into my kids bank accounts :) He was extremely patient and friendly!

Geoffrey Marois

Colleen Spry

I have been a customer for 15 years at this location and love it. It is a training location so have a few patience. Talk to the people standing in line with you. You might enjoy it! I feel sorry for the complainers and suspect they growl wherever they go. They just need some attention so if you meet up with them give them a smile and a hello!

Mike Marcotte

The slowest service ever. 2 tellers usually...luck to get a 3rd on but does not seem to matter. Offices are always full of their salespeople but no one ever comes to help. If you have to bank here...pack a lunch and some comfy shoes. The wait is almost comedic. People take breaks while there are huge line ups...not saying they should not get breaks but this is the only place in the service industry where the customers seem to come second...maybe 3rd

Kevin Hrynyk

Gale Clarke

athena margaritis

one of the tellers that served me here was very nice and understanding.

Ivan Roulette

Very helpful don't have to wait for long I give them 5 stars cause they get to you right away

Sihama Dirie

Very friendly staff very understanding. I went in and they helped me with issues the queens plate branch wouldn't help me with.

Aruna Swain

Robert Zabehaylo

potential new customer and cant get a hold of anyone at the bank

Ash Ashwani

Long lines unnecessary wait. For customers bigger than TD and others.

Gladys Saltzberry

I have been with RBC since 1970. Sometimes there is a line, sometimes not, just the same as Walmart. Everyone is friendly and helpful.

Costa Gavaris

Post a phone number that is answered by a person at the branch. Routing numbers through an automated system that is experiencing technical difficulties for more than 24hrs is lame. Do better!

Jim Berger

Waiting time in line to see teller CSR in waste my time world of RBC Gee more CSR only 3 of 6 station s in use great some employmsent Prevent recession curb executive bonusse of ur self serving President and VPs

Jake Cahoon

I would recommend Jacob Dunkley to anyone who’s looking for a mortgage. A pleasure to work with. Very friendly, professional and quick to return an email or call.

Nathan D

Tellers in this branch must be the most under trained staff in RBC. I was there last week to discuss issues with my bank account. The teller who served me needed assistance, she walked around and around, and no staff could help her. BY THE WAY where were her supervisor and manager???? if she couldn’t get help from coworker, her supervisor CAN ! WHERE IS HE or SHE ????!!!! I was so fed up and left. My problem was quickly resolved when I went to another branch at Sheppard. I had no issues with the teller, she tried. I have BIG issue with the manager & supervisor, WHO were nowhere to be found !!!!!!!

Ashok Pokharel

Financial Advisor gives details on the financial queries with including customers need.

Nick Pizza

Gordo 29ian

The slowesr branch in history!!! The lady at the business side with black framed glasses is so slow and the worst person to get suggestions from in terms of anything in banking , with her rude atitude and not friendly tone and facial expressions. Awfull expeience all the time and infortunatly i have to keep coming because it is so close to work!! I hate this branch!! 0 stars if there would be that option.

Micheal Neilson

This bank is a scam my inheritance cheque released date keeps getting pushed back with no explanation as to why it has been much longer then it should be and the advisors are no help at all with this I have filed a complaint with the organization that governs Canadian banks this has been hard enough loosing my father never mind the hassle this bank is giving me completely disgusted

Aden Farah

am so sad how these people represent RBC bank they impolite no respect at all ,some of them they have stereotype of think that every body in the area are useless and worthless we don't deserve that

thomas pat

NO MOOR WITH THIS BANK

lainee ivany

Hayden Todd

THE BEST BANK EVER. Backdated a plan change and avoided the 45$ NSF fee! RECOMMEND TO ALL OVER CIBC AND TD!! 10/10 CUSTOMER SERVICE!

Susan Rooplal

Bank Employee was very rude.Today

Jason M Wilson

Just got robbed

ange B.B

Slowest service ever !!! Everybody like to chi chat instead of actually work

Forest

Frontline senior staff need proper coaching. Not impressed with the way they treat their clients. Last choice for big banks!

Fabiola Aguirre

Aaron Zacharias

I was served today, Friday, 27 October 2017 at around 1:30 pm by a teller who was very nice and friendly to the older gentleman ahead of me who was wearing a suit, then quite impatient and snippy towards me because I was more humbly dressed (Mexican hoody and jeans). She would be in her thirties, on the fat side, short with straight auburn hair. I think it's both unprofessional and just downright meanspirited treating people with this kind of discrimination just because of the way they're dressed. I was polite to her, despite her less than polite treatment of me. This just in. It is now 2 February, 2018. I arrived at the bank and there was no lineup. The same teller that I already immortalized on this page was there and refused to serve me, calling over a colleague to see me instead. A bit thin-skinned and vindictive, methinks? Why is that woman working in customer service?

james profit

HS Yu

I can't believe banks are still this slow. There are six people ahead of me and it hasn't moved in 15 minutes. There are workers moving about in the back but no one comes to help. I have seen four people walk and then back out. As I write this there are ten people behind me. Horrible location. Where is the manager to help over flow?

T KC

Amie is my favorite. She got me the answers that I needed with others couldn't. I went through many people (3 in this bank) before I finally got an answer to the situation. I was not impressed with some staff. Amie is the only one I recommend. She will sit down and show you step by step how to do things and explain any questions or concerns you have. .

Debbie P

Impossible to reach by phone. Recorded assistant sends you in circles then tells you, "sorry I can't be of assistance. Please call another time." Some customer service.

Volodymyr Zubko

Louis Belanger

Great customer service from the teller working at this location today.

Sunaina Sadana

Today i went to rbc for some issues on my account...and one of the lady was Raj...she was very very very very very helpful lady...she solved my problem and she is brilliant ..Thank you raj for helping me...

Racquel G

Sometimes when I do my business at the branch, I been questioned by the Asian woman of what I am actually doing there. I have to wait so long in the line to be served and the business is very slow. Some of the people at the teller doesn't know what they are doing.

Shadi Mohammadi

Terrible experience. Slow Service I went there like 4 times to just get my credit card which was expired because of my advisor mistake in entering my study permit expiration date. Still I don't have my credit card !!!!!!!!!!!! I met like 4 different people and I gave them my study permit and still they ask me to resubmit my study permit.

Tanner Kinaschuk

Dealt with RBC my whole life prior to my mortgage. you start the process waiting on hold for huge amounts of time just to talk to someone in god knows where. Then talk to mortgage person who initially says that with a new Modular home they will finance 90% of building costs. Later once house is on its way learn that they wont be covering any building costs in the mortgage after we completed the initial work before the house arrives. Nothing but a terrible experience from start to finish. I recommend going anywhere else especially if you are a first time home buyer as there is little to no guidance throughout the whole process. Thanks for screwing us RBC.

Chris Vacalares

Janice Wu

Seemmranjeet

Karim A

Liam Burke

Pierre-Luc Hamel

junior dann

The crew at this location are one of a kind and great people. I was on my way in to do banking close to closing when a lady needed a boost for her car battery which died. After helping the lady out I was cutting it close but the staff waited patiently and greeted me with smiles and appreciation. They also left me with a free gift card from Tim Hortons. That was not expected and a truly wonderful gift. Thank you to the staff for your kindness!

Britt D

Good service, but always very long lines/wait.

mj younesi

Someone made an appointment for me and they gave me the wrong date, I was greeted by Rex Lam, he went above and beyond to help me out, he’s very professional and respectful.

Saiful Islam

Paula Moiseev

Even if you are an RBC customer, the second you set foot out if the bank, the security guard will be on you to move your car or threaten to get you ticketed or towed.

NCR KEITH HARTLEY

hi hi

Aleks Efremov

The ATMs work flawlessly:)

M Kelly

Today we received the worst customer service in the 50 yrs we've been dealing with RBC.Waiting on branch manager to make contact so this can be sorted out. Aside from losing a death certificate in just 3 days and stating it probably got shredded so bring in a new one,but also insisting a widow make an appointment with financial advisor during grieving period, that she didn't want.

M G

This specific location was not knowledgeable at all with respect to credit lines. Very little consideration for clients' time and money. This is why RBC will never get my/my spouse's business ever again.

Rebecca Victor

Friendly, fast, efficient service

Lola Macanowicz

Amazing experience today! Thank you RBC. Special shout out to Lindsay for being so helpful and patient with my 91yr old uncle.

Sagar visavadiya

Receptionist is too rude and would blame customers for Bank's mistakes.

Julez Plaited Hair

Emil k

Good bank to deal with, but sadly absolutely always always busy..

Beverly Hazzard

No hours of operation!

Sam Hamad

Always worst branch in everything

Julie Cole

Patrick Perrin

The tellers are very nice! Never had any problems with this bank! Great service.

Absan

I didn’t have interaction with the staff other than waiting 15 minutes without only acknowledgment from the new hire and still couldn’t get my banking done

P. Luhanto

I've been trying to close my RBC Visa account for three weeks now. I have called RBC Visa three times and visited the branch twice. Branch says the back-office will close it so there is nothing they can do and the RBC Visa help-line says they will send a rush-notice to the branch and that's all they can do. The account has zero balance so there is no reason not to do this immediately (or anytime during these three weeks) other than incredibly bad and bureaucratic service.

Google User

Very bad, the agent was rude and keep talking about other stuff instead of current task. After half an hour sitting in the room our simple request wasn't done yet. won't recommend

James Stanovie

A great bank that's always willing to help with everything you need

Dccc

I don't even want to talk about what I've experienced in RBC.. waste money, waste time, just choose another bank.

chad mercier

Terrible when it comes to telling you when to expect a payment to come out they always give the wrong dates! Very unpleased. The staff tho is excellent.

王迪杰

Sharon Jarlette

I phoned the Midland Branch and was put on hold for 20 minutes to find out I did not have the Midland Branch, I had the call centre.

adel abu omar

great service , and knowledgeable staff

Dustin Holman

I just stood in line for 45 minutes to withdraw my rent for the month. When I got inside they had 3 of the7 tills running and another line inside the bank. There was at least 4 other “ bank people” standing around talking to each other. What really annoyed me was that there are three other banks visible from this RBC and none of them had lines. Makes me want to switch banks. If you are considering opening an account here maybe look elsewhere!

Willy Chu

Marco

Customer service is non existent. Called the branch manager last week about an issue that has been going on for 4 months! And he never even bothered to call me back

Classic Denture Centre

Superb

Jessie Topolnisky

merk em

Pathetic Wish I could give em zero

Kayla Roy

I had Victoria help me set up my first TFSA investment account. I had a hard time researching it myself and she explained it in a way that made so much sense. would definitely recommend this branch and Victoria specifically if you were interested in opening an investment account!

Olutoyosi Sobowale

Nadiya Zain

Slowest branch ever. Grangeway gets their clients in and out within 5 minutes. Horrible!

Bankole Adeolu (Banky)

Excellent branch where every staff is attentive. This branch can compete with machines unlike other banks where staff look tired.

AbeLinconln

Mike Mike

It's unbelievable how bad this bank is. About 3 years ago I asked them to close my account and I even didn't think that the account could be not closed. But it was not closed. Then, about 0,5 years ago I got a letter from them that account isn't closed and I need to contact them. I made phone call but call wasn't connected because I don't have their card. I send email and got answer that I need to go to their website and send encrypted email. But to send encrypted email bank ask card that I don't have. I was communicating with them by not encrypted email for relatively long time about how to connect them to close account and get answer from bank why they didn't close account 3 years ago. Finally they send me phone number where to call, and I spoke with some bank representative who take a look in bank's system, found my account, and told me that as result of our conversation he closed my account. But account again wasn't closed. Now, I got mail from bank that account is active. Although I've asked them to close it many times during about 3 years.

Marogi Joliana

Terrible service at this location. I was told "come" instead of may I help you, and when I asked her to print a certain document she said this time she will do it for me but next time I should do it at home, when clearly it is her job to do as asked and not tell me what I should and shouldn't do. I came to the bank to get something done, if I wanted advice I would be getting it elsewhere. Her name is Jacquelin, she only changed her attitude after she realized that If she continued talking to me in such way i would let her have it. Overall do not come here EVER

Cristina Vaccaro

Had a bad service from both the branch manager Christine Matta and her employee Dina! Dina was very disrespectful and unprofessional!! Would not recommend this branch at all. Opt for another branch where you are guaranteed a better service than at the Carrefour branch!!

Josephine Kennedy

Mary Collison

charles labillois

joe m

Albergrove location now closed. Murryville location now closed.. this location had 2 tellers at 10 am and a line out the door.. down the side of the building... seriously disgusted with this monopoly.. banks make more money than any other business..by far. And all I can do is close my account and move to another monopoly? That's what I'll do.. sick and disgusting.

Lary Sawatzky

Friendly and knowledgeable staff. Always helpful.

Lindsay Fleming

Very good

Andrew

Inexperienced staff. They give wrong information and refuse to process work. I called RBC customer service and they did everything I asked for and was way more helpful.

Ditch Doctors

N F

I have dealt with RBC two times in person, both terrible experiences. The first time I met with D and after absolute no contact from him for a month I called multiple times to get an idea of when I would hear from him. Not once did he call back. I left a voicemail for the manager and once again no call back. Finally after 6 weeks D called and completed my banking needs. Second time dealing with them I met with F, I explained to her my previous bad experience and asked that this time we stay in communication during the process and she assured me she would. 2 weeks after our appointment not one word back, after I called and left a voicemail she finally called back and confirmed she would call the following day to discuss my banking needs further. After one month I finally call again and ask for my papers back as I have had no communication and felt very disappointed with the service. Did she call me back? NO!!! She sent an EMAIL “so sorry you feel this way, your papers will be at the front desk” feel what way??? That after a month of no communication I felt that the service was not adequate? Wow. Thanks RBC, definitely will be closing my accounts and moving banks.

bi Bat

Raffaele Mannella

Rbc has done some real damage in the month of December. Cut all my limits to a new account after a long 10 year history. Couldn’t pay my rent via etransfer. Can’t deposit my payroll anymore without being held. when I needed to deposit a certified cheque 3 days ago, they wanted to hold it till after Christmas. Absolutely no compassion and completely screwed the end of my year having to close my accounts and move to another institution. Thanks RBC Stay far away.

Evelyn Hoffman

Today I received excellent service from Diana Lam. For a group I belong to, I needed 4 small withdrawals which she combined for me, then patiently redeposited the money and redid the withdrawals after I realized i had asked for the wrong amounts. Thank you very much

Mary Lough

I have a business account with RBC, it sometime very handy to go to this branch as Im in that area. Just to let you know, they have time limit on the l bank stamper machine to do your commercial banking 9:30-10:30 am. Business banking do not stop during the times they post. Are they just lazy?? Bad enough theres hardly a teller in the commerial cage.Most other RBC banks have their commercial stamp machine open until the bank closes. Then you have no choice to line up waiting for a regular teller which they only seem to have one or two working. If you want quick banking this is NOT the place to go too.

Erwan Le Pors

(Translated) can't reach someone on the phone (Original) impossible de rejoindre quelqu'un au téléphone

Christine Wilson

Great customer service, very friendly & outgoing , super fast if you go around 2 pm on a Monday their is no line ups . I was in & out . Keep up the great work !

jurij romaniak

Faheem Ahmad

I opened a bank account last month and opted for in-person branch appointment. The advisor assigned to me was supportive, friendly and showed professionalism. The staff at the bank were helpful and everyone followed COVID19 precautionary safety measures.

Prashant Kamath

Stellar Service. Never had a problem there !

Joel Matheson

This bank manager is the worst human at customer service and doesn't care about rbc clients in the least.

Kelly Boehmer

Romel Malano

It says in the web/gmap you are open til 8 pm today...

陈明根

lais “Maximus_Sial” zaatara

Absolutly horrible service, the clerk counted the money I handed her wrong! (Adding 20 dollars, deposited the money into my credit card account when I clearly requested it to be deposited into my debit account, now looking at the transaction, IM MISSING 20$. She was not concentrated and completly busy joking around with other clients and clerks, and way too eager to close at 4:25 while closing time is 5. Ridiculous, probably the reason I'll end up leaving RBC once my credit card bill is paid.

sahar dolati

I have account in this bank .I was in bad situation ,this bank give me lion of credit and help me to build up.

Cleve Shipman

Emily Woodford

All of the people at the Royal Bank both in the branch and over the main line are really very good. I have had nothing but 5 star service.

Anil Koc

Slow always

Bill Fraser

I have been a Royal Bank customer for 25 - 30 years and their customer service used to be the very best. Today, their customer service is non-existent! A cheque which I hand carried to the bank on October 15, to be credited to a mortgage account has not been credited as at October 26 and, by holding on-line for 25 minutes, because you cannot telephone the local branch directly, I learned that the cheque will not be credited until October 29. Exactly 2 weeks for them to process a transaction. You cannot go into the bank and ask to see an account manager. Last time I tried, I was told to go home and call in (wait on hold) and make an appointment. I did........two weeks to get an appointment to visit the local branch. Royal Bank has systemic problems which are crippling their ability to operate as a modern, efficient financial institution. I will be leaving as soon as I can find out which bank DOES offer the best service!!! I had to give them a star to get this message to post.

Katniss Rose

Megan Laevens

Worst bank I have ever had in my life. Have never gone back. Rude staff everytime. Never. Again. Rude to every age should be shut down.

Juan Bruno

Not very honest principles

Jona R.

Worst service ever. Everytime I went there I waited between 20-30minutes in the lane. Worst waiting time ever !!!!

Daniel Barahona

Eric Logan

They do a great job, I've not had one bd experience yet. Been banking with them for a year now.

Kenneth Spice

The absolute worst customer service I have ever received by Lu. My partner and I went to open a business account yesterday and had the worst experience. She didnt introduce herself she started with "which one of you is Jack?" She spoke to me about my partner as if he wasn't there, she was very patronizing and undermining. She kept assuming that we didn't understand what the difference between a business account and personal account was. She tried three times to deter us from opening an account and said "why dont you try TD?" I was confused as to why this was the case. She then showed my personal account info which was on my screen to my partner. All and all this was hands down the worst experience of my life and I will be taking my business elsewhere.

Bachir K

(Translated) ZERO Service (Original) Service ZÉRO

Jatinder Rehan

Very helpful staff . Specially Purvi, she went beyond to get the things done . Keep up the good work ????

Pierre Laporte

Anton Storozhilov

Sally Burns

If the bad reviews dont tell you the staff here is horrible then you probably wont believe it till you go there. I have never dealt with a more incompetent bunch of people in my life. Have switched all my accounts.

Miranda Mirlycourtois

Charbel Chbat

Terrible service very slow and rude and zero knowledge ????????

roy ferrie

Great people, friendly and help you with anything you need.

Vi Nelson

Griselda: Excellent, very professional service; found answers when she could have just walked away!

Adele Wojtowicz

Been a client here for far too many years and been ignored for all of them. They did a financial assessment that made no sense, was wrong, and gave me zero help. Now that I finally found a financial and retirement planner at the branch with some experience and knowledge they tried to tell me I couldn't work with her and tried to pawn me off on someone with no experience. Invest your money elsewhere, this place has terrible customer and financial planning service.

Dmlovesmakeup

Worst customer service, and human decency. I had an unknown charge on my account; they could not figure it out. The assistant branch manager was rude and lacked human decency. I questioned the charge and was told it was because I online shopped. Which I have never used RBC account for online shopping. She then proceeds to yell at my husband who was going to put my pin in. I am physically disabled and her response was" oh I didn't notice". Not to mention if you have a line of credit with them that is paid off; they continue to charge you intrest! Same with their rbc master card. They had the nerve to be rude and snitty to their former customer, over their mistakes! Do your self a favor and stay faraway from RBC!!

Jun Kwong Lim

Vicki Rorke

We have been getting RBC statements for the previous owner. FOR 1O MONTHS! Giving statements to the business they own and asking them to change their address. For the past few months I have been returning to sender. Yesterday I got more. I tried phoning the branch and without an account I can't get through.

Karim El-Sherif

None Private

I deposited my paycheck at the bank on March 15 at the branch on King st in St Catharine's ON. The bank put my paycheck on hold for no apparent reason. I have gotten pays from this employer before. From March 15 to today March 19 I Have been trying to get this resolved. I have called the call centre they said to call the branch. So I did. I spoke to Valerie at the branch. She transferred me to a managers voicemail. I've left voicemail for Tim Conway the manager. I have gotten no help or resolution with this issue. Thanks to this bank I can't buy groceries or do laundry cause they have my money on hold.

Jerome Rochon

i would like to thank Tanya Neilson for helping me with my rrsp . shes very nice help understanding . really cares about us takes the time to make sure we understand everything she is definitely a keeper

alma mooty

Lana Zuhair

Fantastic customer service

Dave C

Spaul-Khan Flowers

Maisie was so kind and made a great effort to help me when I needed an emergency transfer. I appreciate your kindness during a tough time. Thank you to all the team

Aman Inds

Today is 8 sept 2020. I hereby, Amanpreet singh want to tell the public of surrey/delta that the Guys working in this branch are real heroes. The employee working named ,Savi Attri thanks you so much for explain everthing .she always sort out all my matter with ease. I really appreciate her working and cooperation with client. I really thankful to her

Liz McCarthy

Worst customer service ever. Couldn’t be bothered to help even though there were no customers in the branch. Even asked if branch manger who was putting together a plastic table could help us we were told “no”.

Ben Derisgreat

Hours are made for old people an people on welfare an some of the staff are clueless

ann edwards

Staff are unqualified to handle the financial products and services available at this branch. As a result of ongoing Incompetence and disgraceful customer service i had no alternative, after almost 30 years with RBC Canada, to switch to BMO. This place gets zero stars but i have to leave one. Unfortunately.

Gabriel

Great friendly staff

Mary Palaganas

Ste Fan

When you ask RBC why their savings interest rates are so low compared to e-banks, they say because you're able to walk into a bank and get service. This branch like all RBC branches is understaffed and useless when trying to sit down with someone. I will take my business to an ebank where at least i can do what i need to do and get 4-6 times the RBC rate on my savings.

Jeff Dubois

ken singh

bryan hatton

Sandra Curnow

Heather MacNeil

Yimeng Hao

Ernesto Ojeda

Susan Pomedli

Yanet Cernicharo

Now the bank is allways closed on Saturdays when the people that work supposed to do their banking? And when was open on Saturdays they had couple of people working and you had to stand up in line like forever this bank is the worse high monthly fee for a very poor service considering taking my business somewhere else at list to a bank that opens on Saturdays

Morgan Traynor

Unlike TD, RBC didn't turn me away when I wanted to break a couple bills at 8am before my own banks open at 9-9:30am. Thanks RBC! If I ever leave CIBC or Scotiabank, I'm going to you.

Hari Pulipati

Great staff....

Brandon Taylor

Good luck on getting Some one to call u back.

Bernard Perron

(Translated) Excellent service, always satisfactory! (Original) Excellent service, toujours satisfaisant!

Bill Aiken

Hours are a joke!! The busniess hours from the 80s.

Cara Conlon

Incredibly slow wait times. Friendly tellers but the amount of time wasted waiting in line is ridiculous. There are usually only 2 or 3 tellers no matter how busy it gets in there.

Hyacinth de Mello

I had a customer service advisor, Artem, who was professional, courteous and helpful regarding a question I had about a stop payment on a cheque...This was on December 4th, 2017. Not only was he helpful, but he also got a second opinion from Lara, another professional and courteous officer who has often answered our questions with ease. I would like to commend them for all their help.

dan cook

Not enough staff for customers

Dan Robichaud

There’s not much to it. Royal on main.

Guy Willy

Quentin Alexander

I was dealing with an advisor at the branch. I left 2 messages and 1 email . He never cared to get back to me . - Very poor service - I really was not impressed

Marian Rent

I can't say enough about the great customer service I received at this branch today. The staff especially Andy just about jumped through hoops trying to resolve an issue I had with an overpayment to Revenue Canada. There were several staff members as well as the bank manager who assisted with resolving my problem. Thanks to everyone at the Almond Street Branch.

Darie Roman

I told them to pay off my car loan a month ago (I have the money), and they haven't done it yet. They are still charging interest on this loan... Don't do banking with RBC, their incompetence will cost you too much time.

cornel gleja

Giovanni Abruzzese

There are definitely better banks in the area.

Shute

Absolutely everything about this branch is annoying!!!

V Willis

Martin Senez

Sarah B.D

Best bank staff I've dealt with.

BC E

Ash Goyal

Marcus Dyck

Rbc is great but this location ALWAYS has a huge line up.

Sayed Ahmad

Rbc The worst customer service ever. Rbc provide the wrong bank info and they blame the customer for it. Typical bully attitude. Rbc never pick up the phone.

Swan Construction

Worst branch and bank to deal with, definitely regret doing business with these guys, total inexperienced staff who work as salesmen, i would go on and on how bad this branch is

Mike Sturley

Very friendly. Great experience.

Fatii lala

they suck, other branches around dowtown dont bother with this one

S G

Aaron Tischler

Asked about disputing a charge. They said because it was done on visa debit, there is no way to reverse the charge like a credit card charge back. After calling and speaking to multiple customer service reps, I was able to dispute the charge and got my money back. The people at this branch are consistently the furthest thing from helpful. The only good teller I've ever interacted with doesn't work there anymore.

Benoit Lachapelle

(Translated) I pay a crazy price for my business account and there is never anyone at the business counter so I have to wait (Original) Je paye un prix de fou pour mon compte entreprise et il y a jamais personne au comptoir pour entreprise donc je dois attendre

Sabaudin Hamzaraj

Kris C

Barbara Palmer

RBC is blocking the transfer of Mutual Funds.They are not co-operating. Difficult to comprehend,just beware.The various Mutual Fund representative are not equipped to communicate from branch to branch. Client beware.BLP

Kuldip Rai

POOR SERVICE, NOT HELPFUL AT ALL

Sara Merenda

The bank tellers are extremely unprofessional and not helpful at all! If you want to be disrespected this is the bank for you.

Ryan Silk

I have been banking with RBC for a while. Unfortunately, I am not able to bank at the branch on a daily bases. However, the once to twice a year that I do get to visit. The staff has been pleasant and helpful. As long as there is a branch here. I plan to continue to bank here, with RBC.

Walid Hussein

Super rude and dry staff no clue what they are doing at all ! Start thinking to move far away from Rbc !!

Timothi Abul

Matthew

Can't even be bothered to leave out hand sanitizer during a pandemic.

Bruce Meekis

They open I need to activate my card Says eroll need to use the card And forgot my username

Chris Hay

Poor performance in a number of areas. Tried for days to get through over the phone. Whilst having an appointment trying to phone that employee directly to no avail. No email contact or ability to get in touch. Could not find anywhere who the branch reports to.

Tyler Eberle

I asked for some mortgage info to be sent to me and it took them a week just to put it in the mail. The worst service, and I have was told noone knows what goes on in the back and can't explain why it took so long terrible!!

Estevan Sask

Had an over the phone meeting. The advisor was arrogant. Laughing about questions we had and we zero help.

Raina Kanamugire

Amazing service! Started my savings account straight!

Arash Yusufzai

Your customer service line is horrible. All I wanted to do is to call the branch as I had a missed call from them, instead I wait on hold for 15 minutes and get transferred to a call Centre rep in another province. Why is it so difficult to reach a branch. Worst system ever

fran st-jean

Harvey Meshake

Amy Konwent

Rolf D

Joe Joeson

Only one teller working at a time is ridiculous. You can run 2 or 3 and still socially distance.

Andrew Panton

Went in and was promptly helped out by Jake. He was polite, professional, and efficient. Made my trip to the bank easy and successful!

Nada Fahad

stella lam

Diana Rhea

Patricia Wilson

Takes care of your everyday needs & has excellent experience with investment portfolio's for your future retirement ⭐️⭐️⭐️

Jason Mcghie

I would recommend to bank anywhere else than this branch! Over the past several years of dealing with thier management i can honestly tell you this bank is beyond incompetent and at the very least have extremely questionable practices. The bank manager is a bold face liar and should not be trusted. Again i would caution anyone to not deal at that bank. On a positive note the front end staff is good. The manager is a lying spineless wiesel.

mark bobby

Awesome experience. Was able to make my budget work for the vehicle i wanted.

Jason Koesling

The staff there care about every client and treat you like you count everytime.

Sébastien Viger (VilmorX)

Inna Ivanova

I have had a car loan and credit card, with this bank and credit card for over 3.5 years. I have a been a good customer. I missed a payment due to a banking error. They harassed me... I answered the phone. The lady on the phone had a very aggressive attitude. I said, sorry about the last payment. I had to juggle some stuff around. I was on isolation. I explained I am a front line worker, that's spent the whole time fighting COVID, for them and their loved ones. No appreciation or consideration given. I am paying off my car and shredding my credit card from them. I will not be supporting this bank any longer. They claim they can be accommodating, but they are liars.

Michelle Deborah Anderson

G money

So this branch has changed its hours to be only open on Monday to Friday until 4 pm. I work that late so this will not work for me.Also went today after taking time off work to go,I was told that they don't like to give out cash anymore so I was hassled to do my transaction anyway but cash.Then when they realized I needed cash they didn't have any 100$ dollar bills.So I had to carry a large amount of 50$.TD bank has better hours and employees I will be switching all my banking asap.i suggest you do to rates are better aswell.

Richard Knight

Always very pleasant and knowledgeable staff. My parents were RBC customers then myself now my boyfriend and now his son Ricky. My investments are doing very well with your Financial advisor Raham he is very knowledgeable. Thanks RBC.

Star Line

Kin Kinner

Horrible customer service and ridiculous fees, what are we paying for???service to their customers is virtually , non- existent. The banks make millions but when we ask for assistance we are directed to automatic tellers or told we will have to wait for days for foreign currency. No wonder people don't trust these crooks.

Mickey Fujiwara (acecombat03)

Everything was good at this RBC bank until a certain day. On June 2 I came in to withdraw cash from a teller. The teller’s name is Gary. Gary was like trying to offer somethings about switching my student banking account to RBC advantage bank account. That was completely fine. The problem was he switched my student banking account to the advantage account without permission. I’m pretty sure that might be against company policy. Now I’ve got to go to a different bank to change it back to the student banking account. Anyone going to this bank should avoid Gary. He might change your account to some different account without your permission.

Wenwen Ye

must raise the work efficiency!

Terry Milton

The RBC bank in Iqaluit is actually nice, sometimes I wish there was more workers at the front desks, but that's not really a big issue.

GeForce Fvfdvdfb

Neil MacCandless

Rubeka bowen

didn't like it

Juraj Misik

Nicole Broussard

I wanted to speak to a representative on the phone. I called the branch number. I got a virtual voice and the virtual voice wouldn't give me a rep or help with my question. I was surprised when he said thank you and hung up. Wow!!! What a ridiculous, rude and annoying experience. I am sure I will remember it for a long time. It makes a good story. Worst customer service I've ever had.

Hesham Almhmd

allen macqueen

Normal bank

Mr. Zico

This is the worst location in the city. I couldn't withdraw $2500 i got through e transfer, they said i could have half of it but not all. It makes no sense whatsoever.

Teresa Schwartz

Bank machines inaccessible after hours

Eddie Brock

Was promised service and then later told that nothing can be done for me. Getting a corporate visa was a long winded process. BMO got it done for me on a coffee break. RBC required multiple calls and appointments. Efficiency is key!!

Up North M

I try to avoid going into this branch. Very slow service and their younger staff are not knowledgeable. They have also started holding government cheques. Only at this branch apparently.

Lex Diaz

Terrible service from Hourivash at RBC park royal. Waited in line and I’m a regular customer for I make business deposits here. She refused to help me and told me that I need to stand in the business line and wait some more. Usually there’s no one tending the business desk and usually a regular teller helps me. After waiting in line some more another teller calls me over and says she could help. If the company I work for doesn’t deal with RBC I would not come back. She also greeted the person standing in line behind me and tried skipping me. I guess because I wasn’t Persian I wasn’t worth getting speedy help.

Uuih In jinn

jasvir singh

Sarah H

Came here to start an education fund for out child. We seen Anika and she was great! She was happy, helpful, and had an overall great attitude! She was quick and answered all of out questions. She made sure we understood everything. Overall a great experience!

Aaron Petrin

Great service every time!

Seto S.

Switched to RBC recently only to find huge lineups in the branch and extremely slow service. Plan at least an hour per visit for a simple transaction with the teller. Considering switching back.

Andy Kheir

Disorganized and incorrect hours posted. Never a good experience at this branch. Have had great experiences with other branches. Telephone support is now among the worst in the industry.

Shahina Amin

Juni co

Karim is the banking advisor to see! He truly is a great listener, and has great insight to solve any of your problems.

Nazanin Hadi

Nick Dartnall

15 people waiting and only one teller serving Glad o don’t bank here on regular basis

Marina McLeod

terrible experience will never go back assistant manager was incompetent and extremely rude

Nazish Faisal -2021-01-PHA-0092-PM

Robert M

Terrible service closed without notice or explanation. Worse, redirects customers across town, where there is no additional capacity. Court filing downtown requires additional trip downtown again with very limited time. Unacceptable: not recommended for commercial or professional use or services

Abdul Haq

S P

Came in to deal with my father's passing, was treated poorly while my buisness was advertised by the greeter lady. Super unprofessional and poorly trained.

Zhou Mark

long waiting time,staff sometimes can't explain things clearly.

X

Do not bank here if you are a black or non white person. You will be discriminated against. I cannot deposit regular paycheques without being looked up and down and told that “they need to put a 4 day hold” on my legitimate money coming direct from my employer’s account. I’m always treated like my money is stolen or that I make too much for my appearance. Institutional racism is when staff can use policies to enforce their bias under the guise of protecting the company while routinely inconveniencing myself or my family.

Maite Mayeta

Worst customer service ever. !

Scott Duke

RBC has been incredible for cross-boarder banking.

Hos Hos

3/5

Sandra McKellar,

Good staff

Connor Lannan

Inconvenient hours for someone with a daily work routine. Always spend at least 20 minutes here due to the congested atmosphere. Not a good choice for banking in person.

C Polanco

Believe the reviews. One star service. I come here weekly for both my personal and business banking. Had a lost card and needed to get a temp to pull out cash from the machine. Came in with my drivers license without the newest and updated address (they’ve helped me numerous times, customer service via phone had no issues sending it to my welland address?) ... irritable older teller gave me a hard time and said she couldn’t give me a temp card ? She’s helped me dozens of times ? Just being rude. Enter Shelly, another older irritable woman who once again admitting to knowing me, seeing my accounts (my business account has my newest address) then asks me to get a passport? A PASSPORT SHOWS NO ADDRESS??? To verify who I am. You just admitted to knowing me ?! All this fuss for a temp card. Some of the most longest lines you’ll face, rude and condescending staff being led by this Shelly woman posing as a branch manager. Sour attitudes and slow service. Will not be coming back and filing a real complaint. This service is GARBAGE.

ALLAN J. DOUCETTE

NOT VERY FRIENDLY ROYAL IS GOING DOWN IN SERVICE AVAILABILITY TOO BAD THEY WERE ONCE GREAT IN ORILLIA BEEN WITH THE ROYAL SINCE I WAS A KID FIRST BANK ACCOUNT - I FELT LIKE I WAS BOTHERING THEM WHEN DEALING WITH FROZEN ACCOUNT - GAVE ME A PHONE NUMBER NO ONE EVER ANSWERS OR RETURN MY CALLS DURING THE CRISIS - LOOKING FOR A BETTER PROVIDER

Sara Doucette

I was with my former bank for over 10 years. I thought they valued me as a customer but I was completely wrong! I went into (my former) bank got no answers. Made an appointment provided documents and the advisor didn't even look at my account said I could go to the teller to close my account if I was not happy. Long story short I walked across the street into RBC. Instantly I was greeted by friendly knowledgeable staff. CORY LEBLANC IS AMAZING!! He listened to my concerns addressed everything with such detail! He ensured a smooth transition from banking institutions. He came through with every promise and relieved me of any anxieties I was having about moving banks. Customer service was of the highest qualities I have ever experienced! I was nervous to change banks after such a long relationship, but now I wish I had of done it sooner. I cannot speak highly enough about Cory! If you're unhappy with your bank, don't wait like I did make the switch and ask for Cory I promise he won't let you down. Even the man he was training (Kevin) was fantastic! Glad I made the decision to switch! I highly recommend just going into RBC and seeing how much better it is then any other bank! Super impressed!

Ben Wilson

soroush beik

Very incompetent staff due to poor management. Shagan is great though.

Preston Griffiths

Robert Ainsworth

When I walked into the main branch today on George St, Peterborough a bank employee was walking up the line of customers that was standing, waiting to be served asking"why are you in the Bank today?" The lady standing in front of me said sternly "doing some banking" he then walked up to me and asked me the same question.i answered "same as her". It was rude and totally uncalled for. I felt so insulted to be asked this question by this man in front of everyone else. This intrusive inquiry is not happening in any other bank. The Royal Bank that I have been a member of for 41 years has closed half its banks in Peterborough and this is an acceptable way to treat its remainibg clients?

Lori Schroeder

it would be 0 stars if i could. the virtual assistant hung up on me twice before i figured out how to work around it.

Patrick Newman

Stefan Rask

Great service and amazing staff. Thank you RBC.

jeanguydoyle

(Translated) It's been 2 times in a row that I have to give up queuing. 2 cashiers for 9 customers before me. How long do you think is the wait? (Original) Ca fait 2 fois de suite que je doit renoncer à faire la file. 2 caissières pour 9 clients avant moi. C'est combien de temps d'attente ca selon vous ?

Randy Bunn

Old hag behind the counter litterally tried telling me I need to be like her because she has plenty of money in the bank and she doesn't have to live pay check to pay check. That old short haired lady needs to be replaced for her un Profesional behavior.

kelly kushner

Staff member made appointment for a dead person. Then proceeded, to state the appointment was made under their account. The person make this appointment did not tell me the appointment was made. When I orginal went to the bank to make the appointment. I was told I had appointment for oct 4 at 1300 hours with said employee. When i arrived there was no appointment. I write everything in my planner. If appointment was made for the 12 it would have been there. So I guess they were waiting for the dead person to show up as I wasn't. The manager was rude. The employee that made the appointment was incompetent. The should both be fired. I have made a formal complaint to head office. Not only is my mother deceased . The bank has made my stress level higher. How would like to go to the bank and find out that they made appointment for a dead person. Then back track and say it's under the account name. When it's an estate account. Who is incompetent. Shame on you. BmO would never do this. When I first made this appointment the employee want to speak to my deceased mother prior to speaking about the account. I told her it's a estate account. I had to repeat myself a few time. Final I tolder she's dead. Never in a hundred years will I deal with RBC. SHAME ON YOU?

Darren Mi

I had to wait longer than I would have liked.

Chris Bestward

Easily the worst banking service in the city. Slow with line-ups out the door every time and archaic protocols that slow the process even more. The tellers remain friendly, but they’re under enormous pressure as the air in the room is always tense with frustrated customers. I need to deal with almost every bank in the Welland because of work and TD is by far the fastest, followed by Scotia and CIBC and Meridian and every other bank in the city. Avoid RBC on NIAGARA STREET at all costs. Save your time and save yourself... bank elsewhere.

john nadar

Good bank,but business section too slow

Elle Unge

Absolutely horrible manager that works here. The asian older gentleman that usually is in a vest is so rude to lifelong customers of RBC and has zero customer service skills. I would really consider speaking to this individual about his people skills, I was incredibly disappointed with how he treats customers.

Scott Coley

This RBC has closed and is ATM only.

Somethingsneverchange

They are open 9:30 am to 5 pm monday to Friday... does anyone else see a problem with this? Everyone is nice their and a very diverse and youthful staff. The latter being the reason I think their open hours are dwindling. One time I called in and made a complaint because they closed suspiciously 15 minutes early the day before a long weekend and I was on break from work to do urgent banking. The next day I went they changed the closing time to an hour earlier... seems like a spiteful move to me.

de sp Ling

Always a long line with 2-3 cashiers. And it usually takes them so long to serve one client sometimes even chatting despite people are waiting.

IllTell YouLater

Excellent service but bank closed earlier today (at 4PM) No announcement. Time wasted after doing to several banks in the area.

simran kaur

Linda Bertram

I use this branch for an estate account. I always get terrific service. They offer suggestions and better ways to get my business done.

Daniel Kernya

Best customer service. Never leaving

mourad merzoug

Mario Ostojic

Great customer service

Terry Boyland

Always so slow. It's painful

Erin Grant

I have never had a better experience with a bank before! Julie, my new mortgage broker, did everything in her power to ease the transition from my previous ones (who were challenging to say the least). She answered every question I had in record time, and really treated me like a valued client. She also got me set up with Kassie, who sorted the rest of my banking needs and was even able to save me some money. I was always hesitant of big banks for having higher rates than the 'internet brokers', but they saved me more money in the long run and quite frankly, their customer service is worth far more than the 0.1% difference. Do yourself a favour and give these ladies a call!!

El

Friendly staff. Great advice.

Cem Sezer

Basically a temporary location for the Bank since the place right on 16th is under some construction. Parking is pretty bad and there’s only like 6-8 spots that are usually full midday, so just park at the back. I always love the staff and the friendliness. Inside is a bit small too, so it can get busy. Hopefully they will be able to move the branch location back soon. It gets the job done in the meantime.

Mike Dolmaya

To say I’m disappointed from Royal Bank and particularly this branch is an understatement. This branch is lacking of professional and experienced people. Ms. Purvi Makwe (advisor!) managed to do all the wrong things for the past six months. My issues never solved. She misled us many times because she is lazy and NO experience what so over! Finally, after six months of frustrations, I found out from different branch, that she never did anything as she always claimed in meetings or her emails. Stay away from Royal Bank and from this Branch!

Robin David

Jordan Gile

Expect to wait 30+ minutes to do anything here. Service is awful. Imagine having to take over an hour out of your day to get your money. Not their money your own. What a joke!

Genie C

Called in for help with my account and Olga was amazing. She was very knowledgeable on both US and Canadian banking and helped me figure out a way to resolve my issue. She was very friendly and genuinely cared to make sure I was well taken care of. Great service!

Cwinter He

Terrible experience in this RBC branch.

Ben Raber

Tommy Mai

Bank closed with no notice….. I need to see a teller

Jojo Jostar

Terrible service got locked out of my account can't use any of my cards or my online banking and it has taken 4 days for them to not call me back every time you call No one will pick up the phone it is terrible

Richard Simons

Great once you get inside and to a teller all of whom are friendly and helpful. However, now only one branch in town, in the downtown requiring longer drive and parking not always easy, frequently line ups with several wickets closed, not open Saturdays, etc. Come on RBC you can do better.

Isuru Ranasinghe

Branch management (Brenda?) need to put some practices in place to accommodate any senior citizens or people with mobility issues. Their current extreme measures makes the customers wait outside for hours at times while only allowing 1 person inside the branch and when questioned the staff response is " they just have to wait in line like every one else" There are openly arguing staff in the main foyer - they need some direction on customer service and professionalism.

Bilal

Definitely recommend this location. I have been to a few RBC locations and by far this has the best staff of them all. Hats off to everyone working at this location for providing exceptional customer service! I only hope the level of service stays the same as I do see new staff coming in. Great service and they understand client needs. Yes, it's slow sometimes and the lines get too long. But the staff work as fast as they can do fulfill every client's needs.

Viktor Petruk

Terrible service.

Muhammad Imran Khan

Very bad experience, they are unprofessional and confused. Just wasted my time.

Billy M

Place is always closed at night and I can't even get money from the ATM. It's 4:30pm and I can't deposit a cheque, yet TD is open and I would bet that CIBC is also.

CCRider100

Terrible. If mediocrity is what you aim for in a financial institution then you have come to the right place. The Canadian banking industry needs a shake up, change the banking laws and bring in some major foreign players. Only if their bottom line is seriously threatened will these clowns get their act together and provide some actual service.

Mohamed Jaber

Tam

Got my money even though I bank at another bank

Brett Watson

Corporate services leave much to be desired.

Lucie Lafleche

Was in for the first time! Great service. I had to call them and a real person answered the phone.

jacques candas

Steve D

Has a nice drive thru atm and lots of parking

Lorne Deason

Staff at this branch are friendly and professional. Just what you want in a bank

C Lynch

I've read recently that RBC funds, to the tune of over 200 billion since 2016, fossil fuel related projects. Given that we need to reach net-zero as soon as possible and that many of these project will continue well beyond 2050, this is irresponsible. I'd like to see this money applied to initiatives that will help us make a just shift to clean energy and a diversified economy that prioritizes low-carbon work i.e. healthcare and education. Continuing to support new and ongoing infrastructure that locks in emissions, violates Indigenous rights and makes it less likely that we'll maintain a sustainable future is not okay with me.

John Somers

Deb Parrot

G 66

Chris Flores

I wired my brother in law 18,000 Canadian for the purchase of a vehicle to his RBC account which he holds at this branch. This came from my JP Morgan Chase Account , which is an affiliate of RBC the branch manager held my money hostage for 10 days .They are racist because my brother in law is an immigrant from Honduras . They said it was odd for him to recieve this money in this amount ( this is not a lot of money for a vehicle) . If he were a white Canadian this would not be a problem. I am working with my lawyers to file damages against RBC at this point. The RBC account agreeement and holds policy does not state anything about a 10 day hold for wire transfers . This is an instant transfer from the 2nd Largest bank in America . NOT a personal Check , Money order or some Negotiable item. Do not do business with RBC and if you are multinational take your business elsewhere.

Shahnaz Subzwari

Good service

Wellington Lee

Ashton Kerzner

2 tells at 5:30pm when there is a lineup out the door? Not the first time this has happened. How about scheduling more staff. I shouldn't have to wait in line for a half hour.

Nana Akyaa

This is the worse location in history Almost all the workers are rude and terrible communicators.. they make u feel worthless and they are at the upper hand because they have yr money with them.. am so done with RBC.. they are not Costomer friendly Bank.. am so disappointed in them.....

M Z

Good teller experience. But the young man that I had a meeting with about a line of credit, was not smart. He kept leaving our meeting to ask other staff questions. At the end he gave up on trying to help me and told me there was nothing he could do. There was a lot more problems with him but they shouldn't be posted publicly.

Keera Peacock

Do not get your mortgage done here through Linda Speer. She is quite possibly the worst mortgage specialist I have ever dealt with. Never returned calls, texts or emails. She was so useless it was painful to deal with. She is so inattentive and unprofessional. I tried 3 separate times to contact the RBC branch manager to make a complaint and I did not get a call back. I’m so mad I went through this with Linda. Again DO NOT GO HERE FOR A MORTGAGE.

Maxime Lepage

(Translated) Customer service is no longer the same here. (Original) Le service à la clientèle n'est plus le même ici.

Migizi spirit

dotsinthemanbag

I would give this place zero stars if the employees didn’t try so hard to be nice, that being said the service is abhorrently slow... simply unacceptable wait times of up to 30-40 minutes in regular business days... I would avoid this location simply to save time

Samantha Dimery

My fav bank

al R

Poor customer service experience overall from teller to manager.

Chris C

JUST hope that you will never need to deal with Krista... poor attitude and no customer service experience... Don't know how people like this get these jobs...

Hortie Kailo

What can I say? Hector the manager is sweet. He doesn't like any criticism of the lesbianism in the area and that is sweet. I was going to ask him to blink twice to let me know if he was being held against his will. My criticism through channels seems to have disappeared. The ombudsman for RBC is a woman. An undocumented back room meeting with Hector where I was told "This is how we do things now." Referring to "sharing" in a collective back room. I doubt the authorities of rbc would appreciate this new "sharing" approach to banking. Unexplained withdrawals using my bank card. I find women in the system are destructive and incompetent, but, maybe that is just me and two years of skilled covert testing and recording.

Bilal Khan

I am always surprised at how badly the tellers at RBC branches treat their clients. Somehow, they always manage to make you feel 'less than' in any interaction. Would not recommend using RBC.

Bilal Yaktin

Great service .. Awsome staff, specially Ms. Majdeline who recieves all clients with a breath taking smile and ensures that they are being taken care of.. I wish im treated elsewhere the same way they treat me here .. I was also served by Olga and Matthew who domentrated high-level of professionalism and excellent customer !!!

Gnala Adamou

Cathy Dong

Very unfriendly staff

janis verreault

Jean Lake

Randy Malinoski

Impossible to actually get a hold of someone from this branch.

Chris Colliver

Sam Thomas

Excellent service

Suchir Anand

mari carlo

I had a very positive resolution to a problem and was very happy with the way Brandon solved the issue I was upset with. There was no wait and when he saw me coming in he quickly went to the counter instead of making me line up. Everyone in this bank is very friendly and helpful. Certainly a much better experience than I've had at other banks since they seem to care about their customers.

Alyx Hurst

I don't even think they deserve one star. Worst customer I have experienced. There staff are not knowledgeable. The man served me actually got me locked out of my own account, due to him typing in the wrong things. Told me to get it unlocked I would now have to call the hotline because they are closing. Hotline says only a branch can unlock it to go back when they are open.

Usha Koirala

Trying to cancel the appoint booked for tomorrow and I spent almost an hour trying and could not succeed.

stefen anthony

Rude staff and highest fees of ALL major banks. STAY clear if you can!

Tanya Balmes

I could not help but see and overhear the branch manager Mr Singh having a rather private conversation with a staff member. If you need to have a meeting with a staff member to tell them how they can improve their customer service.....you should probably do it behind closed doors. Not behind the tellers at a very open desk. Very inappropriate. What the hell is our world coming to? Bring back old school values may improve management.

MJ Baker

Guys it was a chore to find an email or another private way of contacting you so today I was going to make a deposit and there was a man who was filthy (sad but true) and he was either passed out or dead in the atm area with a bloody arm and a needle on the floor next to him ...... im just wondering what happened to using your card for entry

Michael-john Brown

Very terrible they have lousy hours long line ups if there going to close around 5pm except for two days why not have 5 and 10 dollar dominations in thier atm machines instead of 20s 50s and 100s it sucks when you have to go for a 30 minute walk to take out a 10 dollar bill to find out their closed and you showed up to late its a very annoying experience we are almost in the 2020's why is this a problem to take 5s and 10s out

DL Olagbemi

The staff who attended to me was quite courteous and willing to unwrap and explain all I needed to know. She was proactive.

BEYE N

VERY DIFFICULT

Sarah Rush R.D

Always a line up - often 20 30 minutes never enough staff. then staff ask personal questions and try and up sell you. Not usually a good banking experience. TD across the road much, much better.

Steffen deGraaf

Pretty sad experience today. I had planned my visit at this location for over a week now to set up a new Business Banking Account, US Included??? (and confirmed). I was totally stressed as I was 2 minutes late for the appointment. But no worries, my scheduled account manager was not in the office as per the front desk. He was out getting coffee. And upon his return 10 minutes after our appointment, was when the fine first gentleman informed my Business Rep I was there, after this there was no introduction, no apology and no interaction. For him, he was too busy delivering the dozen coffees he had spent so much time in line to receive at TDL. Thanks for a wonderful first experience with your Bank RBC, I have a new company, and all the needs in the world. Hope the comradery of delivering those coffees was worth it to you, because I just walked out. And after 2 hours have not even received a call to inquire about our appointment. Corporate should be ashamed, and local RM's should be keeping tabs on the high school kids... (Walkers and New)

Ajmer Ali

Service is very slow. They dont have much staff.

Kellie Ferguson

段啸坤

Axita Patel

Harwinder Sidhu

The customer service manager is the best

Jerry Orisko

Great staff

Laurie Jayy

Jane Hawkins

Terrible service at this bank. I was required to confirm my power of attorney after all this information had been shared and a bank form filled out to this effect 5 years ago. Then two in person visits were required and my address was clarified and copies of my drivers license etc. Then the new bank card was mailed to an old address. Unbeleavable....

steve lord

This branch has ATMS and counter service. Staff are friendly. Currently they are operating reduced hours. It's annoying they can't update their website to reflect this. It seems to be they close 1 hour earlier than stated.

Gazi Musa

I have a chance to Go very Often in Rbc Bank NEW WESTMINISTER CLOSE TO ROYAL MALL THE LADY MARIA IS VERY HELPFUL AND GREAT SERVICE CUSTOMER IT MAKE SO NICE FOR ME AND EVERY THING IS PERFECT I LET YOU KNOW JUST GO IN THE BANK AND ASK FOR MARIA I AM MANY TIMES HAPPY WITH THE SERVICE THANK YOU MARIA.

James Hancock

Negotiated a car loan over the phone for my 71 year old mother with a matched interest rate and was promised that she only needed to bring in her T4 and sign the document at the branch and they would cut her a check instantly and it would take less than 10 minutes. This took about an hour online but I figured it would save a lot of frustration in the long run. Got to the branch and the woman we had the unfortunate displeasure of dealing with claimed that the application was incomplete and would have to be done again from scratch complete with second credit check and that they would need more documentation that we would have to go get from the dealership and that they were booked up for the rest of the day so the loan couldn't happen today. Finally convinced her to just call the dealership and have them fax the paperwork but it was like pulling teeth to get this basic curtesy care of their mistake in not letting us know that this document would be required to complete the loan. Then was told that it would take about an hour because they were going to reprocess the entire loan. Then was told that the rate match was not on file and would not be honored and it would be 3% higher rate. Refused 3 times to call the woman with whom we setup the loan on the phone and said it didn't and wouldn't matter. Branch manager also refused to do so. At this point my mother was in tears because she thought she wasn't going to get her car and I dared raise my voice in frustration as the complete disrespect given and was asked to leave. Called the central phone system and spoke to a person in the loan department. The confirmed that everything had been setup properly and that she did get the matched interest rate and that there shouldn't have been any issue at the branch and that they would have handled it if the branch had called them and worked it out. They tried to call the branch repeatedly and no one bothered to answer the phone at the branch. Walked out feeling like I and my mother had been raped and then got the privilege of being blamed for fighting back from being raped and told that I should have been respectful to people that had disrespected myself and my mother. Went to the dealership and they did a TD bank loan in 10 minutes at a better rate and no hassles and not once blamed the victim. Do not under any circumstances until RBC removes this branch manager (which they refuse to do because they too drop causality) use this branch because if ANYTHING doesn't go according to plan you'll be blamed and they won't take responsibility for it or attempt to fix it and will punt it back on you wasting your time and everyone else's as well. And stay away from RBC for auto loans in general. TD actually wants to do auto loans and does an excellent job in no time. I called the local branch where I'm moving my mother's investments and assets to as a result of this and they confirmed that if I'd come in to the branch directly it would have taken less than 10 minutes too.

NO-NAME YT

I don't mind it 50%of the time I got no issues here, but my God they are "special " when ot comes to customer service and their willingness to fix their mistake is just useless. It almost like they take no responsibility for their actions. You have to call there toll free line to fix there issues. Now I know why the branch here gets so much hate .

Seth Duhh

RBC bank in general is the worst bank to deal with. Whether its simple chequing /savings accounts or managing your mortgage payments, they suck!! Their wait times are ridiculously long and customer service is lacking. Even when you call them, all you can talk to is a automated operator who gives the same answers and then hangs up! So frustrating. Not only that, but they give you two different cards to use. One debit and another visa debit. Every other bank combines then into one. I always lose one! Steer clear of this bank!

Bob Sherwood

Staff were very friendly

Phillip I. Beynon

Booked in person with FI, she called to cancel today as she is working from home??? Branch number forwards to AI every time.

Gabe Decunha

they should close all rbc bank down

an shi

Ramanjit Kaur Bhullar

I went to this branch 2 times to change my status from student to worker. Took 2 days off from work in a week. Still they were unable to provide me the required documents and was told to come again. Not going to visit this branch again and nobody is free to take a week off.

Ken Riggs

The staff are friendly, professional and a great part of the Kimberley community

K M

(Translated) Good service whatever a little slow sometimes choose your hours! (Original) Bon service quoi que un peu lent parfois sonc choisissez vos heures!

jason smith

Kaze Wright

Worse bank out of the big banks. Froze my bank account for 5 days for no reason and couldn’t get an explanation from phone agents or the branch.

Peter O.

Fast, simple. The tellers are friendly enough

Alan Laserson

The bank has been closed all week.no explanation for this. I have to see a teller.

fredj oussama

(Translated) A disgusting service, agents who do not respect the appointments. The worst service ever (Original) Un service dégueulasse, des agents qui ne respectent pas les rendez-vous. Le pire service jamais-vu

Milaana

Deepak Sood

Eric Zondervan

Samantha was great at setting up my online banking for me.

Henry Sketcher

what kind of customer service they have here? It is very bad and I am very disappointed. They don't deserve my 1 star to be honest.

Tal F.

The worst RBC branch I've ever used. They are slow and not helpful.

Vijay Raj

Customers service is not their priority, and I have experienced this at this location a lot. Today I was in there only two customers at the counter, I waited for six minutes watching two tellers chit chatting, looked my way and continue chatting. I waited for next four minutes, left without any help. Its too sad too see poor service with a Bank like RBC. Get your PRIOTIES in line , if you care about your customers.

JS Email

They have plenty of smart & efficient customer service personel and advisors at this branch. Issues are addressed quickly here.

Jessica Myttenor

10/10 the most inconsiderate worst customer service i have ever recieved from i believe her name is Janet. Went in to figure out a locked bank account and it took upwards of 30 mins to recieve absolutely nothing but sass and disrespect. You my dear should NOT be a bank teller. Give your customers some respect, RBC just lost 4 of its clients due to your lack of respect and level of pityful excuse for customer service. I told her i had to go because my baby was at home crying and she still told me to aait to talk to a manage. Like no, my baby is crying means im leaving. Find a new career if you arent going to greet and help clients with the care and reslect the deserve. You will drive away many clients by having the disrespectful attitude you do. When i have to come jn to the branch from now i i will 100% be asking for PATTY and only PATTY.

Cindy Neufeld

Great

yeshwanth madhireddy

Gabe H

Pros: Friendly Staff Cons: Fees

Jake Themus

I'm a fairly understanding person... but if I could give less than 1 star I would. First, they messed up 2 of my cheque deposits by entering incorrect amounts and they then had to be sent to an RBC head office (somewhere else) to rectify. Then, I tried to deposit money into one of my client's accounts and they said they could not deposit it to them without their permission. The manager (Kevin) said that it was RBC policy and that if I didn't like it I should tell my client to bank elsewhere. I have never, ever, in my life, had a bank tell me to tell their customers to bank elsewhere. Surely there is a better way to work with a business owner than that. But alas, it seems not. Today we are informing every one of our clients to find a bank other than RBC moving forward.

R R

Locked my account for 2 weeks for no reason had to go to the branch 3 times to have them unlock it. They apparently never received the form from the branch total failure on their end with no ability to assist me on paying my bills. Signed the same form 3 times with blunder after blunder if you need someone to manage your funds I would highly advise against RBC. My account is still locked ????

Fadel Zabian

Regina Phalangye

I am disappointed RBC West Vancouver. I'd rather bank with PC optimum.

Sunshine Group

Although accomodating in the end, it was a HUGE deal to make an in person cash withdrawl of $5000. Like you are a bank!!!!

Elliott McArter

I find it so frustrating to be told that the service I'm paying for is a nuisance to the bank! This branch has the worst employees who are unprofessional and obstructive to my business needs!

Gordon Cheng

I am new to this branch and am very happy to find that this branch is very orderly, roomy and clean. There are usually 5-7 tellers and they serve clients all efficient and courteous.

Jon Derry

Thảo Trần

Not very friendly staff. Could be bc I’m Asian. Twice time and still.

John Bilodeau

Hour are horrible and the staff is not willing to bend to help customers at all. No very helpful.

john schwarz

Josh Brooks

Kathleen Moleski

Do you really want to bank at RBC who is lending money to the exact fossil fuel companies that are ruining the chances of youth today for a stable biosphere?

Vitaliy Vitaliy

John Smith

Good costumer service, has a ATM available as well.

AVAD 694

Our company has changed to the RBC for it's business. On my first visit to the branch, Mackenzie was very helpful and professional in guiding me through my newbie experience. She is an great asset to the branch.

Hua Lin

Bobby Steel

Very unprofessional

Reza Mirosanlou

Melissa Lewis

The drive though bank machine are disgusting absolutely filthy dirty

farzad hassani

The worst service ever I saw in my life the send me the link by email to open an account online I try to open an account it tools 5 minutes after submitting my application I got email please visit the branch to get the account I was waiting on the line more than 45 minutes after the lady said you must take an appointment and that’s on the phone I said ok I took my break at work on that time because I receive a call They never called thanks got I didn’t open an account with rbc bank it’s worst bank ever I wish I can give them -100000 stars

brinderpal grewal

Sara Hayati

Natalia Babwah

amazing experience. 10/10. i went there for a small transaction and left with a lot of great advice. the staff was very friendly and knowledgeable, they helped me when i didn't know what to do. the atmosphere there was so great during these stressful times, everyone were wearing masks and i saw frequent cleaning done on the counters and bank machines.

looplooppoppop

Had a great experience with Simon Moskalyk-Walker, one of the associates. Helped me with multiple things before a recent vacation. Very knowledgeable and personable! Somebody get this guy a raise

Dev Patrick (Dev)

Sesan Akerewusi

TERRIBLE. RUDE. DISRESPECTFUL STAFF. I came into the bank to deposit some money. The lady (who was a senior advisor) refused me service and claimed she didn't have time. There was nobody in line... When I called customer service and complained about this, they said they will give me a call back within 2-3 business days. Today I have not received a single call. Avoid this disgusting bank at all costs.

James Dhillon

Jeffery Hope

Poor customer service. Staff unfriendly, told to make an appointment to deposit money when staff are standing right there doing nothing. Will be taking my business elsewhere!

Samuel Béland

(Translated) We had a business account with them and the account representative was professional and courteous. When we arrived to get a business credit card they ignored the circumstances and had no desire to find a solution. Avoid if you are a young entrepreneur, they won't help you the way you want them to. (Original) Nous avions un compte affaire avec eux et le représentant de compte était professionnel et courtois. Lorsque nous sommes arrivés pour obtenir une carte de crédit affaire, ils n'ont pas tenu compte des circonstances et n'avaient aucunement envie de trouver une solution. À éviter si vous êtes un jeune entrepreneur, ils ne vous aideront pas comme vous le désirez.

Laurie Napoléon

Carl Salomon

The tellers Do what they can but RBC as a whole is just terrible. Online services is very poor , slow and keep you waiting on hold for 20 to 35 minutes at a time !! Never recommend this bank for anything. Try and redeem your Aveon points..It takes forever and they never return your calls..service sucks!! Ser

riad boukalel

Kass P

Lana N.

I’ve never had a bad experience with the staff. Today an excellent service from Mohamed. Thank you very much!

omar shakur

Franco Caparelli

Zach

Looking to set up an RRSP account first I wanted to change some peso's at the front counter the front desk clerk laughed when I first took out some change said they don't take change. After pulling out my bills she said I cant do it for non members. Plan on getting new members? Try to be a little more respectful.

Tyson Hornby

Deserves a zero, but not an option. Terrible customer service. They are quick to pass the buck when a problem arises. Left three messages with an adviser at this branch over the course of 10 days, never once did they return my call.

Yunfu Huang

Alyx H

The website and phone app are inefficient; not at all user friendly. This is imperative as people place their trust in banking which, during Covid-19, can have life repercussions if not addressed. Phone calls keep being dropped and when I finally got ahold of a representative, I was assured something that turned out false. During a time like this I have seen what RBC is and will be taking my services where I feel are reliable and safe Cheers

David Ruan

Horrible experience by their abusive customer service attitude. The manager asked me whether I wanted their service or not after I spent 20 minutes with them. It was a disastrous custom service team there. RBC management shall retrain them or remove them with a new team. So many down to zero rating and no one cares

Patricia Clenry

The service at this Bank is excellent. Employees are very knowledgable and always have a smile even in these hard times. A special thanks to Jenna for her amazing service and understanding for us. We are older and dont always understand everything, she explains all to us and is kind while doing so.

Johnathan Bergman

I always have problems with this bank. Highly not recommended.

Leif Bergrud

Leslie Anne-Duportal

Anika Gupta

AVOID RBC! They closed my account without any prior or post notice (no phone call, no letter in the mail, no e-mail). They weren't apologetic and refused to help me out.

Courtney F

Too busy

Tammy Gerull

Great

Amir A

Thank you for providing 7-sin that is part of Persian new year symbols.

Craig Guest

What a way to treat long term customers. The branch manager would rather call the police than call their supervisor to help find a solution to a problem. This is what is done to a customer that has done business with the same bank for 60 years. Customer service at its finest. Thank you Peter Ly of Royal Bank Canada.

Mussayab Ehtesham

Worst customer service of any bank in the world!! Don't feel like I am welcomed here

Ashton Massia

Rob Reid

This bank is awesome the ladies helped me set up my business açct in 10 min and all with a smile on there faces... I'm not the easiest person to do things for but they sure made it easy for me ..... thanks ladies......

Dave Carter

Ginger Riviera

Yesterday I arrived for a 5pm appt w/Lilliana. The appt was booked via the contact centre and unfortunately the booking didn't make it to the branch calendar. She welcomed me in right away and apologized for not having my info in her calendar. And may I say the security professional at the door is super kind and welcoming as well, a lady who worked on Friday night. All I needed was to update my web pass, and confirm my account opening but she went above and beyond. I felt so taken care of and cannot say enough about my wonderful experience. I post under an alias for security reasons but I want to thank her being a down to earth, knowledgeable professional.

abdulwali azizi

The guy named Khrum working there he was close to his break time and i wanted to transfer some money. he miss guided me saying that i can do it online with my USD account.. after setting everything then his manager said no you can’t do it with USD account it took me 1:45 minutes in the branch to get the job done. if you are in rush this is not the right branch for you…

Alpha Max

Prince Kumar

mian adeel

Staff is soo slow. Looks like they don't like working there. They always had coffee in their desk. They are more interested in eating rather than serving you . Rude staff. Very ill-behaved and lazy.

Rosemary Trombley

The renovation at RBC in Original is not efficient. It does not feel safe or private. I sincerely hope this design is not repeated in other branches.

Michael Lord

Chris Herman

Service seams to have gotten worse over time. Could be the pandemic?.?.?.?

Genna Kapoor

Personnel are so friendly and they guides you in a very good way????.. Thank you, Mr.Heshan Fernando.

Jon Chester

Wael Farag

Worst experience ever, teller was so rude and unprofessional no wonder they have such bad reviews

Aman Atwal

Canada first Bank they fraud his own customers

Debbie Lewis

Justin Rosen

Jennifer Cain

I just want to commend and say my appreciation with one of your Banking Advisor Mr.Jigar Shah because he went above and beyond my expectation.I am so lucky to talk most of the times to Jigar when its comes to my banking needs and last thursday i had my phone appointment with him and ive really appreciate the time he spent answering all my questions. His passion,knowledge and genuine interest in helping me what makes him a truly best banking advisor for me????.He made me comfortable. it feels like i am talking to a close friend.Big thanks to him.

Rob Zanussi

do not try and call the branch. you are sent into a brain numbing queue that last for hours

Hatef Emambakhsh

If you want terrible service go to this branch and ask for Claire Xu. Truly disgusting customer service, rude and arrogant. Claire has no place being in a customer service environment and would be better situated working at the drive thru window of Mcdonalds.

Viorel Cecan

Debbie Huang

Ana Bediones

DO NOT BANK WITH THIS RBC! They treated my daughter poorly. I don’t even know who is worst the branch manager or her assistant who does not speak English properly btw! Save your. Time and bank with another branch. For a bank within access of a large mall - they do a terrible job! Both the manager and assistant need to be fired!

Mike Harris

Imagine a bank that only operates Mon-Fri, 9-5, but after hours YOU CAN'T EVEN USE THEIR ATM! There's a sign on the door saying their ATM area is locked after hours and you have to travel to another branch, the nearest of which is 6 km away. Inconvenient if you drive. BIG problem if you don't. I know you hate the idea of a homeless person being in your ATM area, but you are REALLY aggravating your customers. Hope it's worth it.

Samuel Kuoppala

Went to the branch after trying to purchase something and they had closed my account without notifying me even. What if it was an emergency and I needed to pay for something like a tow or medicine? They told me I won't ever be able to open a new account because family maintenance is monitoring my income!

Gordon Page

Chto do

Love the bank great people

Heather Last Name

They never answer their phone. They will always make you jump through hoops. And every now and then they like to remove money from your account without notifying you, you know, for fun - Good Times!

edward shaw

Theres a 25 person line up . Witch will probably take at least 30 minutes

Princess89Jasmine

Mat Moase

Worst service out of any branch.

Azra Haq

Bank tellers make lots of mistakes and then have no power to fix mistake. Money sent to wrong account. Save time and go to another branch.

Daniela MacView

I do have accounts with other banks . but not with RBC; I decided to try this location as of December 29th, 2021. Two "customer service representatives" with asian background invited me into a small room. The lady asked me : "how long have you been in Canada?" told her more than 20 years. The guy continued : " Do you know why you are here? " I tried my best to keep polite and I answered him "Yes, I am an adult, I should know why I am here". My driving licence was requested and , while the lady went out looking for a manager in order to get back to me with an answer, the small little guy focused on my drivng licence ( probably he knows even now by the heart the serial number - at least he should, considering the time spent and the diameter of his pupils while studying my card). He also asked me to remove the mask to make sure it is me, all ending up with no account being opened, of course . Good luck with your CSR , RBC! "Professional, well done"! A kind of circus.

Sarah Mir

They really treat their clients like a nuisance. The advisors messed up two of my family's account and did not provide accurate information about the products. When I asked for a solution none was given, RBC customer service line couldn't do anything since it was a "branch misunderstanding". They are truly unprofessional and rude, there are many issues with this location. Try another branch or another bank altogether to be honest.

Bryan Raymond

Standing in line for a 1/2 hour and my son needs to use the bathroom and when we ask the lady at the front desk she tells me there is no public washrooms. I have to leave bank and go to Safeway , this is a joke . Been with bank for 30 plus years and customers can’t use bathroom . Time to move accounts elsewhere.

Salman Khan

Gg

lavine Earvin

prefer give zero star! i have been this location i was asking the lady pls put my cash in my card and give me a account informs print it out on paper, then pay my tuition, isn't that clear? is there anyone can't understand what i mean? and she walked away take my cash just paid my tuition! later i was asking i want the cash saving to my account she said she already made decision instead of me, are u kidding me? if i just want pay my tuition fee with cash why do i need give my client card? now i see why this location service rate so low and poor!

Michelle Rushinko

(Translated) Mybankissoterrificicouldnotdowithoutthem (Original) Mybankissoterrificicouldnotdowithoutthem

Britney S

I opened up an account with RBC for my schooling (osap, scholarships, etc.) so that I could keep my personal banking and school banking separate. The lady that opened my account was very nice, I asked her if I could leave my balance at 0 for a while and she said it was no problem and that I didn’t need to have any money in the account. When it was time for my osap to come through I tried logging into my account and it said it didn’t exist so naturally I called them. They CLOSED my account because there was a balance of 0 WITHOUT my knowledge. The teller was VERY rude and told me it was my fault and that it wasn’t her problem because I should’ve received something in the mail and they close accounts after a certain amount of days when there are no funds. I told her that I didn’t receive anything in the mail and the lady that opened my bank account said that wouldn’t happen and she said it wasn’t her problem. Well considering you’re working in customer service it is your problem right now. I should also mention that I have bad anxiety and it took me an hour to work myself up to call in the first place. ANYWAYS, horrible customer service and YOU NEED TO GIVE YOUR CLIENTS MORE INFORMATION AND CALL THEM BEFORE CLOSING THEIR ACCOUNTS. Not all of us know the things you do and mail doesn’t always get where it needs to go. P.S. The manager (I think) of their Fort Erie branch was very nice and understanding and laid out my options, etc. I greatly appreciated her and her efforts.

Maura Knowles

kelsey MacPherson

I am so impressed with the amazing service in the RBC branch and the amazing service on the phone. You can do so many things without having to go into the bank! I have been blown away by amazing staff and service! I recommend RBC to everyone!

Devon Cheveldaeff

I am so proud to be a member of RBC. They have always offered the best customer service and they continue to go above and beyond for us in Nelson. Thank you.

Simone Mahoney

Great and clean place

Shaun Chard

Justin Leegsma

유길원

Jordan Schulz

amanda bellinger

VERY upset, let down and discouraged ! Horribly let down and feeling like the customers dont matter. called 3 TIMES today , said in my first and i believe second message that it was a bit of an EMERGENCY !!!! And still NOTHING !!!!!! Are you kidding me. VERY VERY VERY much looking into switching all my business and that of many family memebers. King street branch in Chatham .... TERRIBLE !!!!

Richard Bryson

Trying to call the people at this branch is such a hassle, automated answering machines may be convient to the bank but it sure didn't help me. After about 7 mins of working through the menu and being on hold I got to talk to somebody in a call center located somewhere else.

Vanda S

This is the worst Royal Bank I've ever been to. It's not my branch (thank goodness!). It has the worst lineups and the slowest service. The branch seems indifferent to their lousy service and inconveniencing customers. Won't be back. I would give it zero stars if that were an option.

Jerome Clarke

No business line yet again. Have to wait 30 to 40 minutes in line to make a deposit... unacceptable

Ravi_Singh07

Rigel Arndt

For me, I have had nothing but exceptional service, as long as I communicate clearly, I'm patient with tellers, and supervisors are willing to listen to feedback given. Then again, what I do with this bank overall is pretty soft ball stuff. Safe deposit box, multiple accounts, line of credit, business financing and employee payments. The payments on my property are done through an independent brokerage so that I can avail myself of certain tax exemptions. Outside of that, I only ever go to the branch if I can't do something online or over the phone. Can someone tell me what these one star reviews are expecting? Tellers have bad days too ya know. Secondly, they have no choice on what they ask and when they ask it. They follow policy, and if the system says "Do this" they do it. Usually it's either a technicality or a miscommunication among ranks. What really matters is how you get treated by people who can actually make a difference. These tellers aren't shouting at you, or making snide remarks. They aren't disrespecting you or going of their way to create conflicts with their coworkers or their supervisors. It's true that some people aren't cut out for this kind of work, but generally they quit before they get far, or they get laid off at the first opportunity. Remember that you're still dealing with human beings...

Suzanne Chartrand

Amish Vithlani

S G

This branch is the only branch left in town now. I was worried it would become too busy after the other one closing..but the staff at this location have really stepped it up to serve the community. Just wanted to come on and share how impressed I am with them. S.G

LS Moore

Simple outdoor double lane drive thru ATM installation. I did have trouble seeing the screen in the bright afternoon sunlight.

Mui Chui

Too long waiting for the line up, should have all the counter open when busy

Shivam Patel

Pleasant experience for first time banking in canada... wonderful staff....

Bianca Napoleon

(Translated) 1) I applied for a credit card on March 27 and the lady comes back to me every week with an additional question ... resutalt I am still awaiting the answer on August 5 and the lady does not even follow me !! ! Pitiful service !!! 2) They got the wrong address 3 times when I opened my account ... I received my card 6 months later !! 3) There are many more to say !!!!! (Original) 1)J’ai fait une demande de carte de credit le 27 mars et la dame me reviens chaque semaine avec une question supplémentaire... resutalt jattend encore la reponse le 5 aout et la dame ne fait meme pas de suisvi avec moi!!! Service pitoyable!!! 2) ils Ce sont tromper d’adresse 3 fois quand jai ouvert mon compte... jai recu ma carte 6 mois après !! 3) Ils yen a beaucoup d’autres a dire!!!!!

Taya Morin

I have been a client here for at least 12 years and I have always been happy with the service I get. However, recently I went in after canceling my client card as it had been lost, to get a temporary card as the rep I spoke to on the phone said I could go down there to get my temp card. The bank teller told me I would have to cancel my new card, issue a temp and then reorder my client card which would then take another 7-10 business days. He then told me I could use my phone and RBC wallet app to make a withdrawal. So I go to do that at the main branch atm and Drive Thru, but NONE of the ATMS support tap/RBC Wallet. I had to drive all the way to the branch on Fraser in Clayton Heights to use their ATMs bc they have the machines for RBC wallet. After all that the card on my RBC wallet still didn't work and it told me to insert my card. It has been almost a week and I can't take any cash out because the banks all close by the time I'm off work. I normally wouldn't complain, however prior to this I went into this branch to ask about getting holds taken off my account and/or increasing my hold limit so my weekly paycheques wouldn't be held every week. They said they couldn't do anything about it. Went to the Clayton Branch and they helped me with no issue. I'm really disappointed because, had I received the correct information or assistance I was looking for, I wouldn't be experiencing the issues I'm still dealing with.

Lara Gonul

Worst worst worst branch ever. I wish there was an option to give 0 stars. Every single employee there is useless, rude, and obnoxious. Absolutely no words to describe how horrible this branch is.

Sarah Choi

Best Customer Service of any bank I've been to in the last few years. Thank you to George for going above and beyond!

Tonton La

this location is the worst RBC Branch, this is my branch but i prefer to use other branch, if i miss spell one word in the cheque, they will give you hard time or if you bring a draft from other bank they will hold 4 business days, better i bank with other institution. and unfriendly rude tellers i am not banking here anymore...

justin campbell

Worse bank in town! Never have I ever experienced such terrible service, takes over a week to process a transfer after telling me “it’ll arrive tomorrow” so because of their poor service I almost lost my home due to my rent transfer taking over a week to process when all other banks would’ve made the transfer happen within minutes! Definitely don’t sign up with them I’d take your business else where to a more reliable bank who will actually give you proper answers when there’s a issue

Herman Steunenberg

I just want to talk to a REAL person. Not a @#$×!+/%#@ robot

bubes raheem

If you are a coloured person with money don’t go to this brach. They will be asking you questions as if you stole the money , and later tell you that they can’t send the money because of no reason.

Sean Foxton

Horrible customer service. We signed up for a promotion, and a year later found out that it was not properly advertised to us and we didn’t get the item. After chasing around for 3 months, we finally reached the assistant manager, whose attitude and accusatory manner we found very concerning. Needless to say, my 15 years with RBC will be ending after this encounter.

Tianna Dombowsky

Got a payment i didnt make wanted a stop payment or to take them for fraud a customer service guy told me to cancel my card i said NO I DIDNT WANT TO DO THAT. He said id be at fault to go. For them for taking a payment said the claim department i should go through is closed he will transfer me to leave a message and than all calls drop. He than proceeds to cancel my card no indication and i find out through all ny payments being stopped phone again today to say what is going on and the girl pretty much says its my fault. Worse service ive ever had.

fferf efwef

Worst experience ever, I’m taking my accounts to TD!

simon cheng

(Translated) I do not recommend this bank at all. Their Investment Advisor - Kaman Shing is a liar and a fraud. Under the deception of his rhetoric. I bought an investment product with 100% fixed income and monthly income. The ridiculous part is that this product actually suffered a 4% loss. Such a product dares to call it 100% fixed income. that made me lose money. The most hateful thing is that their consultants cheated on me over and over again, I am very disappointed with the fraud of this bank. And there is no room for complaints. (Original) je ne recommande pas du tout cette banque. Leur conseiller en placement--Kaman Shing est une menteuse et une fraude. Sous la tromperie de sa rhétorique. J'ai acheté un produit de placement avec un revenu fixe à 100 % et un revenu mensue. Le plus ridicule, c'est que ce produit a en fait subi une perte de 4%. Un tel produit ose l'appeler 100% revenu fixe. qui m'a fait perdre de l'argent. La chose la plus détestable est que leurs consultants m'ont trompé encore et encore,Je suis très déçu de la fraude de cette banque. Et il n'y a pas de place pour les plaintes.

Jason Ranger

was very nice staff befor covid but now rude ignorant , im dissabled person and was treated very poorly due to said dissability

justin duplessis

(Translated) Amazing ... Avoid at all costs. Unable to close a car loan after an insurance claim. The money is waiting in an account and RBC is unable to find the amount. So we have the backpack insurance legal department and still have to pay interest on the loan. (Original) Incroyable... Évitez à tout prix. Impossible de faire fermer un prêt automobile après une réclamation aux assurances. L'argent attends dans un compte et RBC n'est pas en mesure de chercher le montant. Nous avons donc le service juridique des assurances à dos et devons encore payer des intérêts sur le prêt.

David Gray

brutal...cannot even speak to someone.

Steve E

Here's to another review about the horrible management. Peter is the most unprofessional bank manager I've ever met in my life, he's like dealing with a child and coming here and seeing these reviews mention him again and again show me no surprise. How is this guy still a manager here, there's literally a guy taking a selfie with cops in the other review and RBC still let's this guy run the bank?? I urge anyone and everyone to call head office and report this matter to the highest level of authority (ombudsman). Ridiculous.

Bozz Clyde

Hours of service are terrible.

SJ S

Like any big bank you'll have good experiences and bad. For the most part this branch has done alright for me. Sarah has provided great, friendly service that exceeded my expectations of a bank.

wei yang

Don’t go here for cash deposit in the machine. I deposited $1300 cash in the middle of the 3 bank machines. 12 of the 100$ bills and two of the $50 bill on 7: 40 to 7:42 am May 25, 2021. I count my money twice in front of the machine to confirm the amount. But the machine registered as $1200.00. So I cancel the transaction. I get 2 of the $50 bills and 10 of the $100.00 bills together. Then about 2 seconds later another $100 bill come out in a not smooth way (feel like it was sticked on the roller). But I only get $1200 back in total. Don’t trust any of the RBC bank machine. I called for dispute, and they said will need one week for the investigation. But I get no called after a week. I called today. Now they told me I need to deal with the branch. For the $100, it’s not worth to deal with them. I will need to closed all my accounts with them. Please don’t trust their bank machine for deposit cash.

Jamal Muckett-Sobers

Dave Hartnoll

Zero customer service, long wait times with 5 staff stood around talking.

Aris Nikolaidi

Slow service

opeyemi etim

The Optical Files

Waited on hold for 20 minutes, then disconnected! Not good!

Matthew Hughson

The Financial advisor is a joke. Did not help with my wife's situation at all in any way.

Rusty Shackleford

Horrible service and people

sean venn

Jennifer Durham

Edward

Mostly good service from my experience. The Royal Bank Online App works great as well and saves alot of time.

Tiffany M.young

Ashton Feijo

Jappan Brar

Received exceptional service from BRODY and JOHN. Experience is 10/10

Bryant Mado

Brenda Gedaschke

Absolutely hate the phone assistant, if your not annoyed when you call you are by the time you talk to a real person

Sepideh Anvar

RBC refuses to stop funding fossil fuels in spite of the direct link between fossil fuel combustion and rising carbon levels in the atmosphere. RBC = Climate Chaos.

Melissa Robinson

Ayman Chamas

(Translated) Slow customer service. (Original) Service à la clientèle lent.

Betrand Kin

Hi I do love d this Way

Tom Wood

A Pell

Convenient ATM location but that’s about it. Staff polite but incompetent-wasted a lot of my time.

Ric Wayne

Lynn M

Why is the outside ATM never working?

Neil M

One star for the great service at my branch. No stars for falling down on international money transfers. RBC uses JP Morgan as an intermediary clearing bank. JP Morgan didn’t finish my transfer. And didnt forward my money even though I’d done the same transaction with the exact same instructions 10 - 12 times before. RBC’s phone support was of ZERO help. Got hung up on. RBC’s fault for using a poor clearing bank and for having very poor phone “support”.

Leslie Sinclair

Steven Ternovetsky

Actually had to explain to the teller that the number 5 is bigger than the number 4.

Brian Palm

Speedy service

Mackenzie Murphy

Nathan

RBC supports and allows fraud from third parties. Do not bank on RBC. You can't trust them.

Jim Sidwell

Waited in line on my lunch break for 20 minutes for a teller to assist with a problem I have with my Visa card that requires support from a teller- had to leave to return to work; my last visit to this branch

hemraj rampersad

New team very efficient . New staff at counter is awesome . Very good improvement . Keep it up

E B

They lost my dad's death certificate and never submitted to estates. Now I have an annual fee charge for my Dad's card. Everybody I talk to passes the buck. They won't do anything with the death cert. which I gave them 2 months ago when I walked into the branch and handed it to them.

Gagan Sidhu

Saif Arbil

Liu Hu

Raman Nayyar

Staff is very rude, not helpful at all.

Majd MJ

I highly advice new comers to Canada to NOT use this bank, they will give you a lot of fake promises and lies just to make you open an account, ane then you will be stuck in the worst service ever. Specially this branch is very unprofessional, and I am talking based on several experiences ! If you are new in thr country, this bank is not for you !

Harshdeep Singh

Need to hire more people

Younhwan Kim

issue resolved

jim gaetz

Steve Remni

friendliest branch in the city. been a happy customer for 10 years.

Jojo Ka

Guillaume Bilodeau

Really really bad customer support

Erin Paisley

Probro Probro

I have been with RBC for almost two years and have never had a problem with their customer service nor the mobile banking app. I came in today and did not have to wait at all, they were all working very fast. My turn came and Joel helped me out with my banking problem, witch was to increase my spending limits. He was very helpful, nice and outgoing, overall a great guy. He helped me and my spending limits were increased. To conclude my experience today and overall since the beginning of me oprning my bank account with RBC i have never had a problem or when i have had one they were quick to reslove it. Thank you to all the employees working there and in the call centers.

Araby Roberts

Absolutely garbage service. I was there for an HOUR, when there were only maybe 6 people in line. This was the worst experience at any bank I've ever had, and as a brand-new RBC customer, I totally regret my decision to join (this is the only bank location I can access).

NelsonRbcisajokepickupyourphone NelsonRbcisajoke

So so so long a wait even if it's an emergency.

Jessica

Fraudulent phone calls in Chinese!!!!!!!!!!!!!! Already report to RBC Bank. Don't answer any questions! They know your name!!!

Ron Smith

Don't invest your money or buy a home through rbc. You'll get blatantly lied to, told your documents have been sent, then 2 weeks later be told they weren't sent, be told multiple times you don't have everything up to date when you literally sent the current months statements, be told they called and left a voicemail when they didn't... Why Banks are such a headache? People need a bank that works for us and actually helps people out with direct and efficient service. Not getting blatantly lied to on a weekly basis for basic information. What a waste of time and We will take our business elsewhere.

Kabir Vachher

Sloth Kigg

This bank is terrible! Would not touch it with a 10 ft pole. Every single interaction I've had had been mismanaged from money being taken from my account on two separate occasions without authorization down to booking an appointment (which I took time off for and confirmed time and branch location) at the branch which was booked at the wrong location and for a different time the was discussed.... Yes I know big run on sentence. I would recommend you save yourself the time and money and go elsewhere. Fyi I asked around to friends and family and this unfortunately is the general consensus around RBC.

John Doe

It he no parking

Christopher Herrison

worsttt bank around

Mats Hultin

Stay away , nothing works here, worst bank in the world, lots of people cant even speak proper english here, extremely unprofessional staff who cant answer questions. They give you cards who doesn't work, they sell in " no limit banking" but there are limits all the way. The commercial is 100 % fake . Stay away from this rubbish otherwise you're in trouble!!!

Wale Rufus

I have been to this branch quite a few times and the staff is always professional and polite even when customers are confused or angry. This is the last bank in the area, I would treat them good while they are still there because they could be gone too like the other banks

Katelyn Wenarchuk

Wayne McGinnis

Stupid, I just wanted to speak to someone at our local branch and the automated service wanted my bank card number!

nassour mubarak

is good service

James G

It is the most unfriendly and unpleasant service bank branch I have ever experienced. Staff aren't helping at all for customers. Compared to other branches and other banks, the work skills are also poor. In particular, one of Chinese female employees was really unkind. I visited the Whiterock branch to transfer money, and she bluntly told me to come back next Monday, saying that transfers are possible after a week, as I have a recent record of online transfers. What an absurd excuse! So I went to another RBC branch nearby and transferred money without any condition. Hey! RBC Whiterock branch manager! Make your staff training well!

Ken Sutcliffe

Very slow service. Walked out several times.

Clark Aquino

Comparing to other banks, the tellers don’t seem like they’re intrested in serving the customers to the best of their ability. Although Cora is very nice and helpful. Besides her, the majority of the people working their seem impatient and would rather be elsewhere. I bank with them once a week and they’ve been consistent with their behaviour.

Red H

Steve Collins

John M

Terrible service. Hameed was absolutely useless. Avoid this place for banking needs.

Jess Daniels

Eric Fernandez

If you are planning to spend the whole day is the perfect place! The tellers on front seem to don't care about your time.

Bernie Ferguson

I went into RBC today to help a very elderly client withdraw cash. Excellent experience.

Lauren Sweet

Joshua Sokolowski

Professional, courteous and knowledgeable staff

Sandeep Singh

For first time I went there, I was served very friendly. After few times of my visit, one of the staff by the name of Sahar, had me with very nice and warm welcoming and helped me with a problem I had in my bank transactions. She was so patient and very kind, at the end she referred me to her colleagues to help me out on my RBC Visa card. They were tread me like their family or closed friend. I believe her name is Lisa. Lisa changed my Visa to Infinite Visa card and now I'm earning lots of point. I'm very happy with their service. I would recommend this branch to all of people whose living closed to this area. Well down.

Nicko Tobler

dougie atwell

Sandra Beach

Royal Bank has a blacklist — no mortgages for conservatives with “strong opinions”. Denying a mortgage based on political belief is reminiscent of 1940 germany. Was going to get a mortgage here but my husband and myself are going to look elsewhere now.

Rebel 171717

Branch is closed on Sunday(s). Google maps will be updated shortly.

Joao Dos Santos

(Translated) ridiculous, impossible to reach someone on the phone or leave a message !! (Original) ridicule, impossible de rejoindre quelqu'un au téléphone ou laisser un message !!

Sasha Dominix

James Wootton

The young teller from India was the absolute best ever. I was trying to get my mom card set up. Certainly great to see such a helpful person

Rasiah Kethesvaran

jagmeet pal

Would give 0 stars if thats possible, took 2 hrs of my time ,gave them 6 proofs of my address and they just can't even let me get access to my own account , everytime they come up with new excuses.

russell hill

Robin Malik

Peter Burnett

Barun Raina

Worst ever

jim jones

Number 1 bank in the country and they aren't even open on a Saturday?

Brent

Spent 20 minutes on hold to be told I'm getting transferred and then on hold for 45 minutes before I gave up. Understaffed or incapable? Who knows.

Wiliam Vipond

Needed to withdraw some money at the ATM machine.

Ann Connor

Nice people

Laura Johnson

Nice service, knowledge and efficient staff, they seem to provide superior service.

Jesse Boudreau

WOW... second in line with 2 clerks working and I waited 30 minutes in line. That's ridiculous RBC????

Michael Murray

It would be so nice to call and have a HUMAN answer the phone for assistance. Press 1, press 2, please hold and yes... every lack of assistance id blamed on COVID... sorry folks, the world still spins and we must move forward...

dylan mackenzie

Worst bank to deal with

Penny Ketola

We went in today with a concern. The manager saw us right away. Spent almost an hour with us. Listened carefully and once he understood the issue took care of everything. We are a small non profit organization and yet the care and attention given to us was amazing. I honestly didn't know banks still had heart. Thank you RBC.

Devon Catchpaw

In 15 years of banking I have never had one manager sit down and actually give any effort or sympathy for me. Galina, yes this beautiful woman SAT DOWN WITH ME for AN HOUR and worked with me through and through. She cares and helped me out so fabulously that I will recommend her to all! Great job hun your fabulous!

Garnet Ryzuk

It is the worst bank I have ever been with and I have been with 3 other banks. I Will be switching all my accounts and my mortgage, to someone that doesn't call me aggressively when i missed one payment in 6 years because my partner got laid off, and I was on Isolation due to COVID. They claim that they will be accommodating during COVID. What lies. We save there kids, partners, parents, grandparents..... And not one accomidation. Please do not invest your money with them. That's the worst mistake I have made... choosing RBC

AJ

This branch opens til later than most other RBC branches. It has a comfortable waiting area in the front with some couches. Wait time is not too long considering the location is convenient

Necqui Teja

Poor customer service on weekends

joe deblock

Manoj Kumar

Terrible customer service! 2 hours just for a basic service! Need to train their staff better! Happy finally closing my account here!

serge bertaud

I do not recommend that branch. They never pick up the phone it is so enoying !! I went at the branch twice, they were not friendly, quick operations turn to be very complicated and laborious.

Matt Lilja

I phoned and waited on hold an hour only to be disconnected and never getting a real person. it's ridiculous your branch phone number sends me to phone channel and there is no option to speak to the branch. i just needed your fax number. There should be a way to get a hold of the branch for easy questions like this without having to wait on hold for someone in a call center.

S Pinette

If I could give this bank no stars, I would. Worst service we have ever had. Will be changing banks ASAP

I Kirilov

DO NOT DEPOSIT CHEQUES IN THE NEW ATM. It misreads the amounts and it takes you weeks get your money back. I deposited $1,500 on October 1 and I only got $15.00. It is a big difference and I am still chasing the rest of my money. Opened a complaint in the branch right away, called customer service 3 times, supposed to get a call from the branch manager! Nothing! Very Very Unhappy not only with the branch but the whole RBC. If I can give them 0 stars I would.

Benjamin Davies

good tellers, clean bank

Ryan B

Skyleir Colors

People stop complaining , if you never had a good credit and you are both whole family depended on ODSP you can't ask for credit card. There's some rules and teller doesn't decide whether or not you get a credit card, you are not eligible People if you think it's slow ,go there and put some extra time so leave home EARLY I read all complains are people's fault , sally college girl etc...... LOL RBC employees are not slow Actually you guys are too slow and having hard time to explain what you need from them, because of age or when it's your turn , you haven't had your papers you spend time to find bluh bluh...

Jimmy Grieve

Friendly staff

Benjamin Pereira

Sue Punzo

We are and have always been treated really well! Wonderful staff! Thank you, Emily, Tyler, Cheryl Anne, great reception, friendly tellers, etc., for being so good to us!

Ravi Patel

Not enough staff, I use to go this location not any more. Every time you have to wait for 15-20 minute for business deposit.Now i have TD buss. a/c they have business counter.Save time.

Colleen Warren

Abdulali Virani

Unfortunate experience today. Stopped over to deposit a draft into my company account which funds coming from my BMO account in Appleby Village branch. A DRAFT IS meant to be deposited WITHOUT A HOLD for clearance. But I got so much hassle on this. They refused to accept without hold. It's end of day I'm almost 70 years I'm tired and likely expressed frustration because I was told to wait 15 minutes for manager to speak to me on this. Ultimately I was also refused to allow the deposit till I wait for manager. One other teller intervenes to tell me I'm rude etc .. they didn't understand the concept that I was a frustrated customer and they should attempt to help me. This idea of customer service was totally lost on the younger tellers this evening. Likely a culture at this branch as mostly the learnings are top down. Will avoid this branch... I've had way better customer service at other branches so definitely NOT a reflection on RBC but this branch in particular.

Josh Young

Changed banks after I found all the tellers to be kind if rude. Well not all but too many

Paul Pfenniger

terrible bank branch....

Edwin Morin

I've been trying to get through by telephone since 10am this morning, I've left multiple messages since no one is available to answer the phone. I've left several messages and it is now 4:30pm and it's starting to look like I'm not getting my callback. Very unprofessional, I've been getting the runaround for the past couple of days now.

Seb K

The staff are very friendly and always helpful. The place is in great shape, too. They have multiple counters and ATMs.

Mina Younes

Professional & good service

Nataly Gudinovis

Worst customer service ever! I would give Trupti Shukla(assistant branch manager) -5 if was possible! And I am not alone, look at review, the real rating would be 1 at max. The fish rots from the head down.

Smokus Cat

Woefully understaffed during lunch hour. Only two window clerks and the line kept growing.

satish pujari

Very very poor service. My last credit card was expired on around Aug 2021 I went bank asked for procedure than called customer care and applied for but haven’t received card. Than I have again went to bank explained situation and updated every document but they asked me call customer care for card but when I have called customer care now they are asking me to go bank. This how they treat to their account holder very poor service

Patrice

Mate Quality Tiling

Try to avoid this branch in particular. The young ladies lack in customer service. When we got out of the branch my husband said good thing we can do online banking and avoid dealing with tellers such as the ones at this branch. The way we were treated ruined our day. We would have rather prefer to deal with a machine vs the "lady" that was so rude and did not have enough knowledge to make a decision on her own, every time I have to deal with her she always asks/disturbs her colleagues asking opinions for smallest things. Its a common practice in this branch. They seem like they dont know what they're doing. Always disrespects you asking out loud questions between each other. This never happens in the other RBC branches in KW.

sunny patel

Helen Littler

Excellent bank and staff!

Shannon D

Poopy Mcgee

Excellent service

trevor smith

Maria Sel

Pinakin Ramoliya

Traci Braiedy

Nicest Bank in Fort Frances!

Faith Bourke

Phoning into the branch was a nightmare. Could only talk to a computer. Web site not any better . Just wanted to book an appointment with a "real"person. Faster to jump in the car and visit the branch the old fashioned way!

Mina Saweries

Worst branch ever I have seen. I stopped to be with RBC and moved to TD because of this branch. Might be some tellers are professional, but the management is less than zero. One star is tooo much.

Lawrence Jay Lumanglas

Long line up all the time

Geneviève

(Translated) We always wait between 1 and 1:30 a.m. This is very long in my opinion (Original) On attend toujours entre 1h-1h30 Cela est très long à mon avis

Michele Molloy

Very helpful people, friendly and informative.

Toni Curry

Lily Jiang

Sloth paced service, discriminatory service and overall, bad service. Avoid this location if you can.

Aamir Sheikh

I've been rbc for 5 year with about 7 products and I convince my wife to open account as she works near this branch , but that was one of my nightmare decision, one of the most unprofessional crew you can encounter, what a bad experience and eventually she close her account , please don't do business with this branch , totally unprofessional and un experience cew , a guy open her account can't even do the basic account opening entries, he waste our time & he did put us in such a situation the even online baking won't able to help. Please avoid this branch

Joe Wang

Today I went to the atm, I went to go deposit some money. The card wasn’t working, so I went inside to ask someone to help me deposit. I counted how much money I wanted to deposit which was $1 500. There were 10 $100 dollar bills, and 25 $20 dollar bills, I talked to the person and said I wanted to deposit 1500. I gave him the money and he counted it and deposited it. He didn’t tell me how much I was deposited. He calculated the money. He gave me the receipt which said $1300. He then immediately told me that I could leave. I even counted with him. He was still holding the money in his hand without depositing it. If I didn’t notice it then he wouldn’t have deposited that and I would’ve lost 200 dollars. He only deposited after I went back in and told him. He didn’t say a word until I went and got the manager. For future experiences I highly suggest checking your receipt.

Dean Greysmith

This bank location is an absolute joke! Wait time over 20 mins every time, line-up out the door, rude staff! horrible management, i switched banks because of this branch.

Chris Giannou

Lana M. was super helpful this past weekend! She went above and beyond to print out statements that we accidentally shredded. She saved us a ton of time and grief! Thank you Lana!!!

Jennifer Grant

The tellers are helpful and knowledgeable

Greg Sowden

I've only had good experiences at this branch. The employees were kind to me.

Daniel XXXuu

Rob Thompson

I like this bank, they are always friendly and usually very efficient.

J

Amt took 200$ from me and cant get it back

Larry Turner

I've dealt with the RBC since I was a teenager, in several different provinces throughout Canada. Never had a problem, until now. I can say with certainty that this is the worst RBC branch I've ever had the displeasure of dealing with. The staff are unknowledgeable and unhelpful. You have to call and email several different people, several different times just to get a response. I'd recommend that you take your business and your time elsewhere.

Thoopthong Jittasan

Colin Whitehead

Very welcoming

komal patel

Spomenka Zjacic

niki dasilva

Jeremy Reilly

I like Shaneed. He always has on a nice suit. He is full of helpful digital tips.

peter meaney

I was just inside the door waiting for my friend to do his banking. And a gentleman's was about to come in he stayed outside so I just opened the door and I slightly lower my mask for 3 seconds and this employee sort of told to put my mask I had it on I was doing a kind thing . Looked like maybe her supervisor was with her maybe but for 2 seconds and what had happened to good evening sir etc how are you. Then politely with a smile mention maybe sir or madam you seem to have forgotten your mask. We need to lighten up and be kind and open minded as well I have health issues as well .why is it always women who are behaving this way is it a power trip . Cheers let's be kind

Kathy Nix

Zero customer service. They got a one because you can’t give a zero. My bank (TD) has been trying to get in touch with someone at this bank to verify a bank draft for a substantial amount issued by this Royal Bank all day and has yet to get through because it’s an automated message and you must have a client card or visa to get through. My bank was able to get another number for this branch however the mail box is full. My bank has also faxed several times with no response. What ever happened to good customer service or any customer service for that matter? This bank doesn’t care about their clients, they have their money and that’s all that matters to them! Move your business little people to a bank that values their customers…………because that’s all we are to these big banks who make millions of dollars off our backs!

S. G1911

11 people in line ...3 wickets open. We know they made record profits last year..guess that made them throw service out the window.

Rusty Colosi

Terrible wait times all the time

khalid aminia

Maria Procaccini

I wanted to recognize and acknowledge the excellent customer service we have been receiving while dealing with Andrew Scott at this location. Andrew handles our requests in an urgent manner is patient and makes us feel like we are valued clients. Our transactions have been running smoothly because of him. Thanks Andrew!

Marlon London

Judy Newton

Always friendly and helpful staff.

Jasmin akter

Great bank but really slow!!

Tanya Kelly

This is the worst bank there is.. Tellers would rather chat with people then to actually serve customers... no one comes to help when line is out the door I waited over 25 min for a teller with 3 in front of me.. I had to actually leave cause I could not wait any longer..

Margot Todd

NOT a good experience. Wanted to open a simple banking account and was told by the teller I had to make an appointment - not that day - because they ended to establish a "profile" of me, whatever this means. Had to give him ID too. Felt like a thief, or worse. When I opened an account with BMO it was easy. Teller did it immediately and no ID required. Now I have to return to RBC tomorrow and find a parking space - not an easy thing to do, and then meet two guys. Pain in the ass.

Victor Dewitt

Mike Delms

Turtle Attack

Jason was 10/10

Joseph Wright

Horrible service Impossible to get ahold of ANYONE have waited days for a call back

George Ledge

Debbie Lovelace

henry lee

Friendly staff

Nikki

Just closed my account with this branch!!! Horrible customer service, agents don't care about the lineups, done with these people!!

Andre Roman

Colin Wilkinson

Jason McIntyre

Wow. Talk about poor customer service. The only nice person working there was the new teller serving me. Without being asked this large smelly woman came rumbling over, interrupted and told her to tell me that unless they can bla bla bla they wouldn’t be able to help me. She anticipated not being helpful and rudely made sure that I was told. When I tried to be friendly she didn’t even crack a smile. She rolled her eyes and turned her back to me as I was speaking to her. What a *u*n*!!! RBC fire her!

Elaine Houle

Just went to the RBC on Boul le Carrefour in Laval. I was forced to use the ATM machine, which is fine. I could not believe that the ATM screens were not wiped down between each client and that there was no hand sanitizer station within the ATM vestibule. Once I got home I tried calling the branch to voice my complaint but after a multitude of questions and listening to a diatribe of RBC mobile options, I hung up. Hopefully someone within your branch will read this comment and make the necessary changes to ensure your clients health and safety.

Vinh Doan

Sounds all professional, but when comes down to detail and email responds doesn't even have the decency to provide your client updates or anything or tell you they don't know have a certain type of products. "'Roberto V"- financial advisor --don't bother.

Delainy Barry

This isn't just this branch but RBC as a whole. Can't get a person on the phone and can't email. Billions of profit I'm looking to add to it can't even speak to a person or even email the branch. If I can its not made easy..

Andrew Schooley

This has been my branch for many years and recently they were unwilling to process a transfer for me. I then drove to the Fonthill Branch immediately after and they processed it for me without hesitation. It really reflects on the lack of effort and care the employees at the Port Colborne branch have for their clients. Extremely dissapointing.

stephan laplante

Large bank, lots of space inside, parking slightly small I find. Friendly staff.

Roger Ouellette

Had nothing but problems with their visa debit cards. Told they were going to send me another and still waiting for about a year for that card . I gave up on them for that card .....

Scott Hutchinson

I liked nothing about my rbc experience. Went in there to pay my loan off in full which they gladly accepted my money. I asked after i paid it off in full if a payment would come out and they said no, I asked if there was a stop payment form i sign and was told that they take care of it on their end, surprise surprise the payment came out and now i am paying overdraft fees, awesome. I called customer service to first be told it was their error. They tell me after being on hold and call backs all day that they were sending a draft to the lindsay branch and I would be able to pick it up the next day. I get a call the next day saying that the branch rejected the money and now I will be in overdraft till the 24th of December, merry Christmas heres a slap in the face and some overdraft fees for their error ! "It was our error and theres nothing that can be done about it " that's their new customer service slogan apparently.

Pathnalojini Sinnarajah

Jonathan Poelstra

Went in there to pay my taxs and the lady gave me a hard time about my paper being wrinkled... I calmly appolagized but she kept going on how she has to send it the government and she hates wrinkled paper. What's wrong with people.

AJ VDB

Just had a awesome mortgage renewal appointment with Corey Macintosh, pretty funny when you go into the bank and have a great conversation about everyday life, and mortgage rates! Highly recommend Corey for anyone who wants a good experience with your banking or financial information.

Derrick Fontaine

I walked in the branch a month ago, there were no lineup and one client was being served. Some staff were on their cell phone, rest were having active conversation. I told them I needed teller service, and no one came immediately. I got angry and raised my voice a bit, finally one teller came by and said ok ok. This is the most unpleasant experience in my 25 years with RBC. During this time, I was wondering where were the manager and supervisor ! were they playing cell phone and talking to each other too??!!! Where is the leadership ?!! Customer Seeking Help

John Tavares

Certified cheque’s and money drafts are great way to buy a car! Clean location and the coffee isn’t bad!

Jsi Cheung

Stood outside for over 15 mins before i can get in, so it was after hour by the time i reached the teller. The teller rolled his eyes at me when I forgot my password. (I am sorry, but I rarely see my card once a year) he gave me attitude when asked to reset my pin.

Don Jones

HORRIBLE HORRIBLE experience with a dishonest mortgage broker while trying to secure a mortgage for our new house. This individual suggested a complicated and significantly more expensive option at the time of our consultation. We declined this option and agreed to a simple open rate mortgage until our previous home sold, then locking in. This individual disregarded our instructions and delayed the paperwork for a several weeks and started emailing random papers to sign off a week before closing (nothing submitted as a complete package - very confusing!) We did some research and realized he tried to sneak thru his initial suggestion which would've cost us an additional $350 per month in extra charges. When we pointed this out, he responded, "You can afford it". UNBELIEVABLE!!!! We were told it's too late to change it and there's nothing more that can be done. Being a long term customer over 15 years, I started dealing with the supervisor who somehow came to the conclusion that the mortgage broker did nothing wrong and that we were trying game the system and cheat RBC out of money! The supervisor eventually agreed to our original plan, but said we'd have to pay the extra $350 per month and apply for a credit after our 1st house sold and we locked in our new mortgage. We walked across the street and have and got a better deal at a different bank. Trying to buy a house in this town is tough. RBC is too big to care about their customers.

Sanaz

Fantastic! Very nice and patient staff! Had a very good experience with Kiana for my banking and with Mehdi for my children’s RESP.

Robert Rogers

The teller went far above his duties to ensure my needs were met. Great representation of customer service

GoodLife Info

Worst customer services feels like I am a criminal . Disgusting and feeling ashamed and. So much insulted oh my God... did a big mistake to step in . They were trying their best that you should never come back here...

Trae Kober

Absolutely amazing staff, extremely helpful. 4 banks would not let me open an account because of lack of available staff apparently. But Allisa at RBC had me an account within the hour. Never had a more easier banking experience.

王韶扬

Jared Sabovitch

Straight clown college.

Farhaan Habib

Helpful, professional

Madhur Baweja

Worst service ever

James Dean

Incompetent to say the least .. Manager Ian Hawkins has his own agenda It goes not matter what you want or need. Stay clear of this bank.

Reynorlds Santos

john bulman

i really recommend rbc bank and this brunch especially very helpfull and open late as well.

Tammy Barrett

I only have my mortgage with royal and that alone is enough for me to feel abandoned. Went into the branch one day to inquire about my mortgage statement with tax payments showing up to date. My dad cosigned for me 15 years ago and their bank required it as for consolidating debt. The guy standing behind a stand up desk said not available yet asked if he could call parents bank to confirm what was needed and he said oh no you can use our phones over there though. WHAT ? FINALLY lady rep tried to help but couldnt provide what i needed , but at least she tried thats where the 1 star comes from

Jacob Davis

Anna Kim

Came to open a brand new account and the guy asked me if I had an RBC card...asked to book an appt for next Sat and he said they are no availabilities without even checking or trying to help.. no common sense... no customer service...

Rebecca Beaven

Good service, great location friendly staff

Mohsana Zahra

Very bad location whenever i go there, they have traines who dont know anything and want you to wait for manager and if manager comes firstly she is always in hurry and secondly if she will say i will do your work you can go home and relax and trust me she won’t. One more thing i asked them i want to meet a manager they said oh manager is on vocation and guess after 10 mins i saw manager who is coming out from meeting room and going in her office woww amazing . I have lot more issues this is just a first page.

Satoshi 1

Horrible service. The staff are inventing policies out of thin air. The other day the manager claimed they can't accept deposits into a law firm account without the cheque being certified. I asked him to show me that policy and he called me into his office so he can look through the emails and not finding anything. He started calling someone on the phone, the person wasn't answering.... it was hugely embarrassing yet he continued to tell about this rule he thinks he read or was being told... wasting my time instead of trying to help me. It was infuriating how he treated me like I was stupid. The clerk was trying to console me "Maybe you should go at your normal branch where they know you"...

Johnny Lightening

Manager is sneaky and can't be trusted

Hoda Ayoub

Very slow

John

Matthew Ullmann

A very awesome experience.

Mary j

Bank machines are not accessible to customers after 8pm

Jay Shankar

Neil Volk

Norman

Daniel Gerris

Emmanuel Enriquez

I deposited cheque rent payment at this bank frequently. I ask the teller for a copy of blank deposit slip. She refused to gave me for a reason that my name was not reflected in the profiles. The mere fact that I am the one who signed on the deposit slip when I made deposits is enough evidence that I am employee of the company. Besides I was able to secured blank deposits slips from other teller 3 days before and I told that to her but she said NO its not for me..wow ridiculously...its look like for me is a matter of just tellers appreciations for you to get blank deposit slips...

Brayden Sage

Great staff with extremely helpful advisers. Travelling needs are easy and online usage is very user-friendly.

alex rodrigez

Friendly and experienced

Alison Turner

I'm disabled and I got to there one morning at 9:30 after a snow storm because I lost my bank and to get my medications. No one there. I waited until 10:15 and finally called. Which in and of itself was frustrating because to get through because they want you to tell them the reason for your call to know where to direct it. And saying 'The branch I'm at is closed during open hours' just leads you hearing covid protocols. Finally spoke to an agent whooooo..... confirmed that no one there ????. And I'm like 'When will they be?? The answer was 'We can't get a hold of anyone'. To which I replied. 'Well! I'll wait on the line until you find out! I'm disabled and very uncomfortable just sitting here waiting! I need medication. This is important. How do you people have no protocols in place if you just aren't going to be open???' He then in fact WAS able to find out. They will be open at 12, because snow, In December in NS. Every other business is open. But no. Not the bank. The people with your money.

Teeps

Absolutely incompetent staff at Lund's Lane branch from Account Managers to some tellers. They do not own your issue and do not try to resolve it but you have to chase them countless times to fix account related issues that are caused by them to begin with. I am switching from RBC. Terrible bank.

Fondation Pama

This was my first experience with Royal Bank for my mortgage. I dealt with Kevin Tekenos and I just want to highlight how wonderful he was. He was patient, informed, professional, and available to us when we needed him. For my first mortgage, he really put my mind at ease, especially with all the changes happening right now. I definitely recommend him!!!

varun chugh

Worst branch to visit. They have at least counters but only two or three tellers would be there. On top of that they don’t have a separate counter for business accounts. Can’t give less than one star otherwise would have done that.

Julie Charlotte

heather harford

Got a letter and email about something I was interested in. I phoned the number provided and went through three people and they were going to put me through to a fourth when I decided enough was enough. Very unorganized...just don't care about customers anymore.

Michael Suddard

Nice bank. Can be a line up but they clear it quickly

Dan Smelt

This bank and their staff are very helpful. I read the review where the guy was upset over a credit card form and gave the Branch a one star. This Branch is not a one star!!! The people are great and want to help with all concerns and questions.

Brittney Demedeiros

Tammey Thompson

I was struggling with getting refinancing on a private lender 2nd mortgage(5.5 months), primary mortgage was with RBC. My lawyer requested appropriate paperwork to move forward with consolidating debt and mortgages together. Nada (bank manager) called me on a Saturday afternoon a couple weeks ago. Got me a meeting with Adam and within 2 weeks all debts consolidated and new mortgage with RBC is in effect at a normal interest rate. They both worked tirelessly to get it sorted and closed. Would not hesitate to recommend the main branch on King St in St Catharines.

J. C.

Montana (Montana)

slin liang

L D

Horrible, rude, and unnecessarily charged me. Go to a different branch.

Lynn Boyd

Excellent bank and branch to work with for non-residents! Great service and very helpful in person and over the phone!

anna francis

Alex M

Tellers are very slow.... unbelievably slow.. it took 30min to pay off open loan

Yun Joo Chung

I understand the precautions you need to take during this pandemic. That being said, they took the precautions to the extreme. I waited inline for 2 hours (Among many others in 2 degrees with windchill), they were allowing 1 person at a time into the branch. Up to this point, understandable. When I went in, there were 3 tellers sitting, 2~3 people in offices and 2 people managing the doors. There’s ways to maintain social distancing with the space the branch has and the amount of people working inside. Also, the security failed to assist visually impaired individual, who had trouble getting in and out of the branch. She was bumped by many obstacles as she was entering and leaving the branch with the security not assisting her in anyway. I assisted her to a safe area where she needed to go with her permission. They made no effort to assist their customers to make this change easier, they were slow, I had to repeat many times what I needed. They sure had lots of attitude despite what their customers has to go through to get a 5 minute transaction done.

Marcus Zacharia

Terrible waiting time and lack of staffing!

Kathryn Coon

charles miller

alex lamothe

Mario Belli

Best service

Julian Ferreira

ahed touma

The worest branch I have ever dealt with. 5 employees in the front with no customers but they still not available to serve you.

Brandon Thompson

Disappointed with this branch and it's staff entirely. Ivan and Rita are terribly disorganized. 2 month's later we are making an appointment with a different RBC to get the chequing account profile we came in for. 0 stars wasn't a choice.

Imed Ben Amor

DONT BANK WITH RBC !!!!!!! Patrick the branch manager was rude and unprofessional, he was uncapable of solving an issue or providing a basic service for a costumer (mortgage/banking information)!!! When he asked me about my experience with RBC I give him an honest feedback and told him what the competition is doing, he got very defensive and he told to leave RBC for another bank after being a costumer there for over a decade!!! WHAT A JOKE!!! What bothered me is that he made the nice and very helpful agent that was trying to provide the service to me very uncomfortable with his rude and unnecessary comments to me!!! I've never seen a bank branch manager act that way!!! Anyway, save your self some money and try another bank, escape the high fees with no basic service!! Good luck RBC

Anna Mcmurtry

Ben Kuzmich

Bank opens up at 930 on a Monday, line up has already started, only one teller to serve the line then the teller complains about it being an early morning.

ben guy

45 DOLLAR NSF...Clarity of communication is terrible between phone-in transactions and actual face to face banking. They have made many mistakes and errors with my mortgage ...I have been waiting 3 months for a credit card to arrive....I'm frustrated to say the least.

Emma

I go here, clean, old building, nice people, helpful, not enough parking

Andry *

The only one is open on Saturday. Our bank representative Jane was super friendly and helped a lot. Thank you!

Chuck Robinson

Personal Banking Officer was excellent. Worked with head office staff to a seamless solution. Well done.

big rik

I was at this branch 23 years no customer loyalty or appreciation, u want great service go to Meridian u will not regret it..

A AA

J C

Joan Matuidi

(Translated) or not !!! (Original) o no !!!

Ara Yoo

Very poor service. All staff are unprofessional and rude.

Joe

Naj Bahaduri

Ryan Kisnics

Leah Rodrigues

Kate Closs

Absolutely the worst customer we have ever experienced. Will be changing banks immediately!

Susan Lacarte

I think RBC should be ashamed of themselves at this time because holding someone's check that they work so hard for and has been at there bank for a long time shame on you????

Luciano Caccamo

Horrible customer service to clients. Would not recommend!

Eric W

Long line ups Not enough tellers

D B

Taylor Wilkes

I had the best experience today with Candace at the New West RBC. She was so personable and sweet. Thank you for being so organized and ready to help. I loved our chat!! I hope to be helped by her more often!!

Hussein Nehme

5 counters with only 1 tellers .....

Alice Austen

Amy

Waiting hot sun for a teller for 40 minutes. Only 2 people were infront of me. Older lady in the line with a small dog were both exhausted and went inside to see if they could wait in the shade, they were kicked back out. Several people were fed up and left. Once inside there were 3 tellers, cramped desks in the middle of the room, I could easily turn around and view someone else's information on a computer screen as the desk I was at was behind another teller. Really awkward set up with no privacy. I gave 2 stars because we had a good meeting with one of the agents a couple weeks ago. The staff have been polite so far. I assume the service and wait time will improve once they move out of this temporary location.

A P

I was at the branch this morning and they stopped me (literally) from walking into the teller and asked me the reason for my visit. They checked something on their computer and still asked me to go to the teller. I got conflicting information from Louise and then from the teller named James. Finally, I had to get the bramch manager to come who also gave me further conflicting information. However, it was a very frustrating experience and I am never ever going to use this branch again and am seriously considering closing all my accounts with RBC. They were not helpful and I wish they knew better.

Stacey Alana

Recently got a mortgage through Christopher Dunn Mortgage Specialist at RBC...he is amazing! Detailed, fast, accurate and reliable are just 4 words that come to mind when dealing with this professional. Never left us hanging for answers even if he didn't have any answers at the time, or was in a meeting he always called to give is time frames promptly when he became available and we always knew what to expect for time frames. Very respectful and never made you feel like anything but important....Kudos to Chris..its not always easy to please us trust me...but you did !lol...Have a great weekend Chris and thanks for everything

ismael isse

Sergei Bezborodov

Mathew C

Kate Panzini

Customer service number 1

Sal Pres

Nice staff at the welcome, but when I attempted to access my parents' account, as an authorized person with Power of Attorney access on record, a very nasty woman insisted on phoning my elderly mother, lied to me about what my mother had said (that it was fine and she trusts me implicitly), and essentially accused me of trying to steal my parents' $. And RBC is so BIG BANK that there was no way for me to flag her behaviour to the branch or the larger organization. Absolutely awful, stay away and go to a local credit union.

Kyle Tanner

This use to be a good branch been there since I was a kid now can't call them direct. I wanted to know the hours ended up giving up and driving in surprise closed. I know its closed because of the covid hours but its Saturday at noon come on. so I guess I have to take a day off to get money out makes sense how about if I'm already there i just take it all out and be done with it.

Liam Gainey

They’ve created a relatively comfortable experience inside despite the very grouchy security guard at the door with his mask under his nose.

Kunal B

Slow service and it can be worked on. Teller experience is good.

David Gashaj

This particular branch has to have the worst customer service.

Austin Hammer

Closes to early

Eric Carter

Been going to this branch for work for about 5 years now and have never had a bad thing to say about them. Great staff, very friendly & professional. I looked at changing all my personal banking to them because of the great people behind the counter but that did not happen for other reasons. Always look forward to going there for my work deposits. See you all soon!

Greg P

Saw an unhelpful and condescending customer service person about a simple issue that wasn’t resolved. Tried to resolve the issue with the branch manager who was impossible to get in touch with and when I finally did was unwilling to resolve the issue either. After 20+ years with Royal Bank I am switching to another bank with better service and no service fees.

Zack D

Absolutely terrible, got hounded on why I was taking my own money out of my account as many of my transactions appeared to be business related. Sounds about right as I am a sole proprietor. The bank teller rolled his eyes at me several times while seeming exasperated at having to deal with me. At the end of the day, i just needed to make a withdrawal. Getting hassled and treated as though I was inconveniencing the teller is an interesting way to provide customer service. With all the bad reviews on this location it is interesting that head office has done nothing to remedy the problem.

Doll

Carol D

Linda Brown

Nice customer service

Alixandra Woodrow

I first got an account with RBC when I was 16 and I’m almost 30 now. I’ve never had any issues and I’ve always felt that the staff work well with the clients. I can name many examples of when RBC went above and beyond, but today they really saved the day. Valerie was amazing and helpful with my husband and we both really appreciate her professionalism and effort. I’ve gone in and talked to them many times during the past 15 years and they never once made me feel dumb or poor or any less of a valued customer no matter the circumstances, and looking back it probably wasn’t easy to explain banking to a teenager and have to deal with what were probably obvious questions at the time, but they were always friendly, patient, and helpful. Furthermore, there’s hardly any lines and the tellers regularly suggest money-saving tips while doing banking. The online banking is super easy too.

Jessie Dhadwal

My 2 visits to this branch, both times the teller messed up my transactions! They need more training at this branch.

Karen Fox

Terrible service and zero customer service

Jane Anne Ireland

Martin Mucha

Heewon and Matthew are the most incompetent people I ever met in my life. Only person at this branch who knows what he is doing is Shaganpreet. If I wouldn’t insist they would hold 16 grand and leave me without money. Disgusting unprofessional customer service.

kailou kimba

Very disappointed. Unfriendly and unprofessional.

peter wigle

The new manager of the downtown branch of RBC is a narcissist who cares more how she feels than customer. Unfortunately I had a horrible experience when she managed the 13 Ave branch prior today thought we all have bad days. I guess she she must have lots of them she even had the staff concern.

Shirley

Very nice staff.

L W

Sales focus branch without any concerns for customers' real personal need. Some staff are willing to help but overall not a great experience.

Kim Chen

the branch manager at this place has been very useless. i came to this area multiple times, and every single time i see him either on his phone or not doing his job correctly. he creates a scene in front of his clients (i.e. myself), and then blames his colleagues for his mistakes. one of the worst RBC places i have been to, because of the short staff, and short-minded branch manager. he should be sued and kicked out of the office because his behavior is intolerable.

Nathan

No ATM service if the branch is closed, even though there is a separate foyer for it. It's also in the middle of downtown. How can you not have after hours ATM access?

Laleh Za

Dan Ion

I needed to convert US currency to Canadian and was getting the runaround at the TD Canada trust with a less competitive exchange rate... i went to the RBC in the adjacent mall and was welcomed as a valued customer. The teller called the bank manager Ms Graziani for special authorization and was given a much better exchange rate vs TD. I was so very impressed with the overall experience ... I opened Canadian and US bank accounts. Good to see customer service in some banking institutions is still alive and well.

Jeremy Morano

Terrible experience. Called the number on Google for an appointment which was impossible. Then I went directly there to speak to an adviser, none were available. The person there said I needed an appointment. She said I should have called the 1800 number and not the branch directly. She seemed annoyed that I didn't know how this system worked. Then we tried to make an appointment for the same time next day, none were available. I told her that I would be going somewhere else thank you.

JP Playback

RBC randomly closed an account by mistake. I've been on multiple phone calls for hours over the last week with customer service and managers and to no luck. They say they'll do everything they can but when I call back the direct lines they gave me... no one answers. I've emailed and phoned. Please do not bank with them if you can avoid it. i've been with them for 30 years but this is unacceptable. Time for a change. Glad I didn't get my mortgage for them.

THEUNIT403

nice staff but the service is some of the slowest in town.

Bradley Ballman

I've been a rbc customer for 20 yrs and my wife and I have been dealing at this branch since it opened..we just noticed we started to get charged 0.75 cents everytime we do a statement update without being told and we made an inquiry onon Feb 7 and were told wed get a callback by Saturday and nothing..i even went into the branch and couldn't get an answer we ev we do a

fraser moull

Service is terrible. Is there any better bank out there?

Business Hours of RBC Royal Bank in Brampton

SUNDAY
CLOSED
MONDAY
9:30AM TO 5PM
TUESDAY
9:30AM TO 5PM
WEDNESDAY
9:30AM TO 5PM
THURSDAY
9:30AM TO 5PM
FRIDAY
9:30AM TO 6PM
SATURDAY
CLOSED

PHONE & WEBPAGE

RBC Royal Bank en Brampton
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