Reviews of RBC Royal Bank (Bank)

Rhys Boulanger

Awful service. Closing my RBC account and transition to TD after the disaster of service received.

Laddi Singh

Today is 8 April 2020. I hereby, Bhupinder singh want to tell the public of surrey/delta that the Guys working in this branch are real heroes. I want to give all the employees big shout out. other branches are mostly temporarily closed but you guys are keeping everything in line so organized. I appreciate your service all of you guys. And this one is particularly for “Pankti” (hope I spelled it right. Sorry if I didn’t). Thank you so much for explaining thoroughly what i asked you again and again. Also you risk your life to serve people like us. Thanks for that. I hope you keep your service like this and all the customers gonna be happy. I hope i made your afternoon awesome. Good day. Last time i had a very bad experience in langley RBC WILLOUGHBY TOWNCENTRE BRANCH. you guys can read my review for that branch. But this young beautiful and intelligent girl covered all my last times bad experience. Thanks to you all employees once again SIR/MADAM.

Geraldine H.

Update as of May 2019. Unfortunately, I am downgrading my review rating from 4 to 2 stars. All went well initially at this branch. Unfortunately, follow up has not been acceptable, in regards to our investment portfolio. I contacted Mike K. 4 times before I received an e-mail reply to some pertinent questions that we had. His explanation, it was RRSP season and he was very busy. I contacted him again recently with a couple of other ??'s and again, no reply. This time, I didn't bother writing again. I can understand being busy but following up with clients IS important and it should be a given. We ended up going over to BMO and got the answers we needed there. Something wrong with that scenario! We are looking at other options now as I've had enough of this kind of follow up "service" with RBC Investments.???? ........ My previous 4 star review.... We recently began banking at the downtown Nanaimo branch of the Royal Bank. It has mainly been a positive experience to date, especially regarding their friendly and welcoming staff.???? First of all, a special mention of Mike K. , their "go to" investment guy! We had been trying to work through what seemed to be a complicated employment pay-out situation and some other related matters. Thanks to Mike's expertise, friendly attitude and prompt attention to our needs, we were able to get things explained completely to our satisfaction and what we needed done, during two short appointments. To say my husband and I were impressed would be an understatement! We had previously been dealing with someone about this whole situation who had made it needlessly time consuming and one big hassle. Thanks to Mike, that has now been put behind us. What a relief!???? Other superior staff at this branch who we have had the pleasure of interacting with so far include- (and in no particular order)???? -Ivona, a teller with always greets you with a big smile and great attitude. It's always a treat to chat with Ivona! -Sherri, another one of the tellers. Sherri is warm, welcoming and very quick and efficient at her work. -Tiegan and Brandon, also tellers and service representatives and two very pleasant guys to interact with. -Keven, a banking advisor who we have only spoken with briefly so far. But he already left us with a good impression as pleasant, respectful and knowledgeable about RBC products and services. We would both be happy to work with him in the future, for other banking needs. The one star taken off has nothing to do with staff but rather the fees charged at this branch for even the basics. Having to pay for even printing regular transactions, a dollar a cheque, no waiving of fees even with a substantial balance....that is NOT appreciated! ???? This is another way to show customers that they are valued. In this regard, RBC definitely needs to " get with the program"! Especially when comparing their fees with other local banks we go to. Overall, this has been a good choice for a bank to work with in Nanaimo, especially when it comes to personnel. A warm, welcoming attitude goes a long way when it comes to retaining customers at any business. Now, if they would just do something about those " nickel and diming" fees, ???? we'd be even happier and they'd rate that fifth star!????

__pariiis __Ka__

Unhelpful staff and poor Customer service.(this Branch 1705 Marine Dr, West Vancouver)

Jasmine Sigh

Very good customer service. I’ve noticed new team since a couple of month ago, very lovely and friendly. however, expect to spend 20 minutes in line. Only 2-3 staff helping

Swc xo

Bank rep Rob needs a course in customer service.

zach george

Good place to bank but customer service is adequate at best but still a great place to bank looking past the grumpy bank tellers.

Jeeshine 999

Horrible awful horrible awful bank worst mobile deposit rates 5 Business days terrible bank every other bank has mobile deposit within 24/hours Garbage bank I would rate no stars if I could

Raymond Denny

Doors to the atm are locked after a certain time so people have no way to use it no other banks do this RBC needs to straightin up

Serg P.

I went in to open a business account, 1 hour before closing, the place was empty and it was told to come back the next day because there wasn't enough time. I missed my appointment the next day but then did not get anyone to return my calls for almost a week. It's almost like they don't want to work at this location. This branch is ran very poorly to the point that I had to open an account somewhere else. Not recommended at all for business accounts.

Lucy Gurney

This bank organized a hackathon that was really lame and totally sucked. If you would like to save your child from this you should. Also their website looks like it was made by a grade 3. I was designing nicer websites when i was in grade 3 so I'm leaving a review here. Their customer service seems really sloppy and not well organized. I guess their banking services isn't any better. For customer convenience I recommend you try some other bank that makes it really easy to enjoy and trust your money with someone. I wish I could give less than a 1 star but apparently that's as low as it goes.I'm taking it easy and trying to spare your time and list only a couple things that I hate about this bank.

Matthew Jackson

Branch of the Royal Bank of Canada. Offers teller and ATM service.

Mohit Gupta

Staff is friendly, they understand my problem, they give good solutions.

Roy Chen

Miserable and pathetic customer experience, period.

Andrew Raven

Great ppl

Jonathan

I have been doing my banking at this branch for about 3 years and I have always found the staff to be helpful and polite. When I was recently having problems with my credit card, the teller went out of his way to help me. I have also received excellent advice when I recently renewed my GICs. Overall, I recommend this branch if you live in the downtown area.

hrmn Sidhu

Good

Matthew Lahner

Can be busy during the day but always friendly. New beautiful and very clean building

KC McConnell

Excellent experience every single time

John Hanrahan

I work late hours all week and only have time to do banking online or on Saturday,I wanted to open a new account at this branch because I live just a block away but no managers on Saturday to help me get started as a new customer,i was instructed to come back during the week,I informed the teller that I could not return as I work late hours.well,I’m sorry said the teller,there’s nothing I can do about that.i immediately left the branch upset and disappointed at the poor level of customer service I received.i will stay with td bank now,thanks for great service

G Dudoward III

Fast and friendly service

Valerie Christie

Not impressed with this institution. Been a RBC client for 20+ years. First time for me to have a bank problem that occurred at this branch. Tried recently for the past 2 weeks and still is not resolved. We had a account closed due to a cheque book stolen. We noticed that money is still coming out of account over and over repeatedly charging NSF charges. As customer care why not call client and follow up but nope instead left it and eventually charge the client by sending to collections. Account was closed why should we pay for a banks mistake. They're supposed to help keep your money safe right? It's not looking like it will be resolved.watch your money

Suzette O'Donnell

I have recently moved back to RBC. The bank that not only great services, reasonable fees. +1 Love that RBC is going to sit down with me to talk about my plans for

Notlogicalatall

Bank bad

Willy WL

The service team staffs are awesome , very knowledgeable , quick services

Anna Banana

Everytime I come here the service is so slow. One particular worker, Pauline, always takes so long and is really not friendly.

Cedar Wood

Great service very fast. Most popular RBC in Victoria. I would go out of my way to use this RBC over any other in Victoria.

Samantha Rogers

Went in person to change the bank account our vehicle loan comes out of, the emailed us days letter requesting the information again because they hadn't done it properly, recieved another confirmation it was changed. Just took our payment out of the wrong account causing us to be charged an NSF charge. Went back to have it corrected AGAIN and ask for a discount off our next payment in the amount of the NSF charge THEY caused us to be charged, said not their fault they entered it the way we gave it to them and theres "not much they can do" useless, won't be using this location again *Edit just confirmed with my bank it was 100% the fault of RBC, though we provided them with a straight from the bank printed copy of our account information their clerk was entering a zero in the place of a six. Can't believe while trying to figure it out today they read the number over and over in their head and it appeared correct to them.

Zia Khan

Davinder Kaur was so rude and inappropriate. I am the one who gives you business. You have no right to interrogate customers. Remember you are only CSR, not a cop.I will never come to this branch again.

My Simpsons Museum

Fast and friendly.

Rick D

Great customer service

Spasimir Vasilev

Bad. All I had to do was pick up the card for my new account that I opened through the phone. When I came to pick it up they told me that they can't help me, because the people handling the account opening werent there. But everything was already done and activated so I didn't need those people. After trying a few times to tell them that my account was already activated they still weren't listening and kept telling me "how can we do it, when those workers aren't here". So I left and went to another branch which was also almost closed and only had tellers inside. One of those tellers actually helped me and got me my card in just a few minutes. So why couldn't the ones in this branch do the same?!? Just stupid

Craig Gibson

Lost bank card. Reported it lost. Reported at lost on the website. Website told me to go into the branch to get a new one. Gentleman behind counter refused to listen to my story and told me that I could do everything that I wanted on the app and I would get a new card within 10 days. I tried to explain that I needed the card right away he kept saying I could do all these things on the app I would get the card in 10 days. What is the matter with people these days they're like robots with a speech to make instead of listening what to what the customer needs or wants.

Carey Reid

Service with a smile and will find you the answers if they don't know them

yuriy kostritsyn

In order to close the account I need to pay $8 hard cash. Mr. Shaneed Chetty, assistant Branch Manager couldn't help me. Come on, guys, 21 century you are sending me to the ABM to withdraw money??!! I advice everybody stay away from RBC, poor client service, high maintenance fee and 20th century service. Period.

isabella morin

very slow

Mike Fulton

Worst customer service ive ever encountered at a bank and possibly at any customer service driven establishment. I would have kept this negative review to myself if this happened only once because I understand people have off days but this occured multiple times. We were told funds were released and when we went shopping in Langley shortly after there was insufficient funds available. This was not only embarrassing but time consuming because we had to go back to that specific branch to get it resolved. When we returned they made up some BS story about why they weren't released and pretty much denied telling us they were in the first place. FTP!!!!!

AH M

Busy like zoo!

Marco-sing Bel micro

Ok

Sarp Aki

Meh. Just go to td across the street

LivinDeadGurl Zombie

It was Dec 31st. 2 tellers working. Line up out the door. Waited over 35 mins. Molasses pours faster than this bank. EDIT: Asked for a Visa Debit card upon opening a new account. Waited almost 3 months. Went in to ask why it's taking so long. The lady that ordered it forgot to process the request TWICE.

ALICIA HALL

Best bank in the city. Friendly staff and always happy to help and quick lines

Lapsy Kevreki

Not impressed at all. I was told to bring in money to deposit in a new account for a better interest. Week later I withdrew the money from another bank to deposit, then i was told that it has to be certain amount. I was 300 short. He was too eager to leave at the same time he is on a personal phone call. He did not care..told me to take it back. Even the manager/supervisor bluntly refused to deposit 300 less . I wasted hours for nothing. It took him forever to do nothing. Mediocre branch.

Dom Noah

Great service ????????

Tom L

Long lines as always...

Justin Houde

So slow. They need to hire more employees. It’s consistently a 20 minute wait.

Peter Reynolds

Branch has locked my brothers account due to new law about dual citizens and taxing. So he signed the document. They never unlocked the account, the branch is 40 minutes from our house, he has gone 3 times to deal with the manager and signed this paper twice now, they still have yet to unlock the account after 2 weeks now, each time they say it will be unlocked tomorrow. These people are just NPC's.

Aurorabreeze

Friendly staff

frederico fernandez

(Translated) Very long service and they harass the customers with their 10000 question repetetif (Original) Service tres long et ils harcelent la clientèle avec leur 10000 question repetetif

indridcold1311

The provide a decent banking service, but $3300 in fees for a mortgage is just ridiculous. I am stuck with them for now.

Big booty Lowry

Very disappointed. Me and my family have been looking to buy a house, so we went to the bank and asked if we could talk to the mortgage guy. One of the people who work there said he would call us the next day, we didn’t receive anything.. 1 months later we go back and she does the same thing, she tells us he’ll call us and he emails us saying he would call us the next day. After waiting all day we call and 20 minutes before they close and he says he says he was gonna call 15 minutes before they closed. He gave us an appointment for Friday at 2:45 and said he’d send us some papers, and of course we never received anything. On Friday we go to the bank, one of the tellers asks us if we had an appointment, we said yes, she called the guy, and to no surprise he says he didn’t have one, she passes us the phone and he literally admits to forgetting about the appointment. He said he’d call us after he was done with his clients. But of course, we never got a call back.

Steven Lopez

Bad service. Didn’t understood the lady over the counter.

Road tripping & Having fun

Can’t even get in to use the ATM. Really need to fix this.

Jay Penney

Really good staff.

Kristen Mosdell

I think the worst thing a bank can do is have people working the front counter not helping customers when there is a huge line... Whi h is exactly what this branch does every time I come in, and I don't do things requiring a teller often. I also ordered foreign currency and was told they'd notify me when it came in... I didn't get notified and only found out it was here after I called. Terrible

Pitu Q

Worse service. Especially The Unprofessional Manager. I was there desosit 4 checks. Been there many times. Only this time the bank teller said I must sign back of check before bring in. I wasn’t and never been told. Teller said really.it s been like that. Call the unprofessional Manager. Came over said we are starting to impose the procedure now. I asked. What do u mean by now or it s been like that ? I ve never been told to sign. I would if I were told the first time. She said it s been like that now u THE UPM said it s starting right now. What a BS. I don’t buy that. It s like we are bagging money from him. Look we the customers let the bank making profits and put money in his pocket.

Tara Mackay

I think the ladies are very nice to their customers. They make sure they have met all of your needs.

Tyler Jamieson

Thanks for your help setting up my online access Katie :).

TayTay Yooo

After dealing with RBC as my main banking institution, I've had my up and downs. However recently they have grown to help more customers as financial crises arise. My main branch is another story, however the company as a whole has helped me in many ways, and I am thankful. They will listen to your financial woes, if you ask for help. Use all services you find, some are not quite spoken of. To get 5 stars: Teach customers how to maintain, grow, and safe guard ones money.

Lenore Morris

If you put any value on your time, avoid this bank. Interminably slow service. Staff are pleasant once you finally speak to someone but that's not enough. Usual bank services, nothing special to make it worth your while.

Cruched

Unable to confirm my appointment time by calling in. I keep speaking to a computer that can't answer my questions. Then hangs up on me. So I have to drive to bank so I may double check appointment time for today because I can't remember if it's for 2 or 4pm. Pathetic

Sean Thomson

Full service location with friendly staff. Parking is not usually an issue, and it has many useful stores nearby.

Divyanshu Chauhan

Grumpy customer service.... No solutions only run arounds...i met Kylie in this branch... Zero empathy...

Dan Cunningham

Slow service big line up

Cait Godin

Fast, efficient and friendly staff. I’m here almost everyday for business deposit, I hardly ever have to wait more than a few minutes. I’ve never had a bad experience here. I would definitely recommend banking here.

Tom Keller

Great staff!

Lyne Poulin

I deal with this branch for personal and business, everyone is always smiling and very helpful

Niran Abraham

Prepare to wait and have a lot of patience because RBC only has a few tellers to serve you.

Sean Hendrican

Why doesn't this bank have hours on a Saturday.

Glenn Dickler

Frist nice gold in every window

D M V

Too many errors.

Shahbaz Bedi

I had an appointment and usually I get a get a refund for the parking fees but this time I was told that I cannot as I didnot used to parking machine to pay and used the hand tag app instead. In these unprecedented times of COVID 19, I would like the staff to respect an individual's needs. I don't want to touch the buttons on the paying machine as no one is cleaning it. I will never return to this branch again if I have to pay for the parking using the machine only.

Sean Michael Venn (Side Mike)

I've b3een robbed by one of the tellers.

Kevin Soares

Very friendly and outgoing representatives.. Casual conversations are great and makes going there a great expierence and not robotic.

Mikka Lingcoran

Staff was dedicated in trying to process my request, 5 stars for Dustin's customer service

Gabe J

Completely understaffed and incredibly slow. Doesnt care about customer service or experience at all. Literally only exists because the brand RBC has market dominance. SWITCH TO A CREDIT UNION BECAUSE THESE SERVICES ARE ARCHAIC AND OUTDATED, cant believe how terrible this specific branch in st albert is. I am switching to another service and I will never reccomend RBC

Raymond Bennett

It gave out the money without a hitch

Luis Diaz

Maybe the worst branch of rbc.

Aakashi Patel

This is the worst branch and the manager is not helpful at all. Please never go there.

TingNacious

Jina Byunlum, Financial Advisor is amazing. I have recently been going through a career transition and am navigating retirement planning. Jina's approach is straightforward and knowledgeable. In my time working with her I have learned what factors I need to consider in order to ensure a secure financial future. I would recommend her to anyone!

Наталья Кошик

Very polite and qualified staff

Rebecca Iverson

This branch is great! The staff are super friendly and it’s not super busy! I will say that I’ve really have had a bad time with RBC in general and I haven’t even been with them for a month. They charged me fees for problems on their side and then when I queried where the mail is that I had to pay for, I was told I didn’t request it so it doesn’t need to arrive on time (yet they take fees off for it). So temped to switch banks! Was told rbc is great well.. I have other opinions on that!

Danny Favreau

(Translated) VERY GOOD SERVICE (Original) TRES BON SERVICE

Shay Shay

Poor response time/care for the client/lazy? Twice now we've dealt with a "Tammy" there. Back when we were looking for a loan, we had to constantly call her and check in for updates and such. We ended up getting the loan super last minute because she never called us back. Never touched base with updates. Not once. We had to chase her around. Second time it was the same thing. We were waiting Weeks to find out if my husband was approved for a credit card. Never did hear from her and I don't have the time to chase her around for a "yes" or a "no". If you're looking for someone to handle your banking inquiries, don't book with Tammy. She just won't ever go out of her way to get back to you.

Petra White

This has been my home branch for approximately 2 years. I feel the RBC staff does a fantastic job downtown!! I feel right at home when I do my banking.

Nagra Manveer

They needed to learn how to Run a bank. Takes 40 minutes to withdraw money. No respect for time.

adriana mitro

Thank you Belinda Wu for your help with my banking and mortgage matters. You were wonderful to work with and went above and beyond!

James Wang

Every time I come here the staff greets me with a smile and they get things done. Being a teller must be a tedious job so I appreciate the positive energy. This Asian lady with a little accent helped me and was very friendly - I wish I remembered her name so I could thank her...but everyone else is great too.

Linda Cid Carmona

Excellent customer service. Favorite RBC branch by far.

Navid Alavi

Although I have had pleasant experience with this branch's tellers before, I give it only two stars because of the absolutely awful costumer service I received today. I visited a specialist at this branch to open investment accounts. The specialist provided little info, and I had to ask questions all the time. And every single time I asked a question, she was aggressive. She treated like I had to know all the details including rules, policies, and all the Restrictions, and my questions were stupid. I said I could have open all the accounts myself online, and the reason I was there was to learn more about these accounts. Then, she angrily said: "This is what I am doing, and I don't know what else to do." That was absolutely unacceptable and unprofessional behavior. I only wasted my time!

Dana Honey

Very good and fast service. Knowledgeable staff!

Rod Guzzi

Quite often, no enough tellars

Marsi Bridgelall

Always had a good experience with this branch ..

Gaming Lab

I had a problem with my international money transfer and visited this branch. Long story short, I couldn't have received a better service. The lady who helped went above and beyond to solve the problem and of course she did. I forgot to ask her name, but RBC must take pride in such an outstanding employee.

stewieisno1

Amazing service here

Jessica Stemplowski

Second time I've come here since the thorold branch closed and what an annoying and miserable time .. It already was but now it's worse. Everyone is decently friendly enough but why in the world is there only 3 tellers .. there are 15 people in line and we haven't moved in the 5 minutes I've been here Enough to make me want t bank elsewhere

Sandra HIGGINSON

good luck getting anyone to answer a phone a their customer care centre or local branch. had nothing but terrible service since the day we switched to rbc

Ivan

The tellers are nice. Lines at times but can't really expect much from a small branch like this. Downside is if you work 9-5 Monday to Wednesdays. Don't bother going to this location.

Nathan J

Worst bank and worst service at this branch, I do not recommend doing any sort of banking with Royal Bank in general. They only care about getting your fees and money, they WILL NOT HELP YOU.

Janusz Maron

Most of the employees are very competent. Especially those I have seen for several years. Unfortunately, the condition is getting worse. Today, due to difficulties in settling the matter, I asked to speak to someone competent. I was served by Mrs. RIO. Unfortunately, she was, in my opinion, far from being competent, understanding and interested. I was completely disappointed with her attitude and approach to my case.

Joan (Joan)

great service

Vaccinium Oxycoccos

Great staff very friendly

Bill Harrington

great customer service

Aaron “chekers” DeMarco

this is my local branch if thare a lineup thare slow but ether then that thare fast and frendle grate customer service

Brianne Gowman

We loved all the staff there and always felt like it was walking in the visit friends when we went in to do our banking.

James “Dexter” Dextr

This is a busy place, but every time I’ve been, the staff cares. They are happy to help and go above and beyond. The branch is clean, and well designed to allow for the high traffic that comes through here.

carson w

(Translated) This is my main bank (Original) 这是我的主要银行

Horia Vlad Guzu

It is impossible to have someone on the phone.

мxт

I love this bank!

Sarah D (EatEnergizeEvolve)

Definitely the slowest service of RBC-s in Victoria, even though shortest lines. They do have a business line but it takes much longer than personal line. I was told business line is really for busy days, like the 15th and 30th.

Davinder Singh

Staff is very cooperative and I had an appointment with Conille Dong she was very nice and sweet. Service is very Good

Tammy Kelso

Ladies know me by name.. I am there at least once a week for business banking and am always greeted with a warm smile and fun conversation.

Kyle Jagassar

Very polite staff.

Garth Angus

Welcome everyone Staff 10+ treat you family

Shams AbuBakr

Awesome people. Great service. They have USD & CAD machines.

Shams AbuBakr

A nice small branch with very friendly staff.

Jessica Sagriff

Nothing but problems

Sarah Varin

Staff was friendly. Nevertheless, nobody spoke or even understood french, which is pretty mediocre considering it's location. They only have one financial advisor who do, so you can imagine how complicated it was to book an appointment. I genuinely don't understand how you can get hired to work at the bank (any bank, but especially in Ottawa) if you're not bilingual.

Lumus & Nox

Terrible hours. Closed during the weekend? What?

Pati Silva

Awful! Person would not make an effort to help me, poor service. Took a very long time!

Miki Somos

Very rude and arrogant service. Unless you are made of money, no extra effort is shown for assistance. Applies to whole RBC, there many other Canadian banks with better service and fees.

Kevin Kennedy

Be careful of this branch's tellers. They have issues with counting coins. I asked for 4 rolls of dimes and they provided me with them only to charge me double the cost of them. So now I'm out 20$ for their mistake... Never going to this branch again! Be weary

Daniel Moroz

The staff at this branch are top notch people. Always polite and willing to do their best. I've dealt with this branch for many years and am always happy to go in to do business.

Samuel Lampron

Scotia Bank ATM at the Provisoir with $3 fees if you are from another bank.

Elizabeth Anyiaka

Worst place to bank.

Liam McNeil

I only went in to get change for the laundry, and the service I got from Celine was absolutely wonderful. Outgoing, kind, funny. That mere five minute interaction made my day!

Matthew (Jatmaniga)

I’ve been banking with this branch since I was 12. I bought my first truck and house through them. I have had the best top notch service ever from this branch. RBC al the way!

Owen Deng

Slow like snail

Nathalie Kleinschmit

A new bank manager and focus on greed and profits killed this bank. After 18 years here, switched to a credit union. Realize now how toxic RBC was over the years. But new manager in 2021 was a new low.

Jason Tremel

Garbage bank. Doesn’t let me buy crypto. Evil.

Jack Babcock

Always great service and always friendly. Recommend them to the enth degree.

Radha Malhotra

Attended a nice video meeting and then they stopped paying attention to my banking request. Had to go back to my old branch in my hometown as they left me waiting for 5 months. My hometown branch is saying they can fulfil my request within a 3 weeks max. I emailed the Kingston agent multiple times with no reply. Left voicemails with no reply. My hometown branch replied to me within hours.

Derek Harley (Doobiereal)

I wish I could remembered who helped me, but it was a nice young lady. I came in full and ready to be grumpy with a banking issue, but she helped me with my problem with solutions I had not yet thought of. Thank you again lovely bank teller. Thank you.

austin slayer

Accommodating staff, willing to work with your situation but I personally found other banks to have better choices and better prices.

Current Events

Terrible customer service; apathetic, disorganized, incompetent. And dont even attempt to call and speak with a human at the branch.

Moe Sy

The best bank in Canada, very good team with helpful supervisor l, he helped me a lot for fixing some stuff in my account, even the ladies are good and Respectful.

Maggie New

Lately my bank experiences were a big disappointment however when l left this bank l had a big smile on my face ???? The whole experience and interaction with my account manager was an absolute pleasure! I am looking forward to do more business in the future with this wonderful bank. Keep up the good job!

Allen Ortega

Very poor customer service for Small Business owners. I dealt with the Royal Bank for 3 years as a business owner, and had both my personal and business accounts with them. The banking representatives disappear, and they do not provide with the advice or information that you require for growth. It ended up costing me my time and money to deal with them for 3 years. Specially this branch. I recommend for small businesses and people looking for a bank that will care to go to a Credit Union, or the TD Bank. This will save you grief and time.

Ryan Carlos

The worst customer service I've ever experience at a bank. I've been trying for over a month to get one simple issue resolved, 3 messages to the manager Devon and he won't call or email me back. I've even tried calling the call centre agents, who have also left messages for him. Still nothing back. I get better customer service from my online bank, and I can't even physically go there. Do yourselves a favour and pick any other bank. 1 star review is too high.

Teakilla Sunrice

Receptionist told me to wait at their lobby. After 25min wait i left im wasting my time and more money for the parking meter. I’ll never come back to this branch. I wish i can rate it 0 because i had 0 service.

Ashley May

10/10 do not recommend. Trying to open an account here is like pulling teeth. When you finally get approved (after the 2-3 months of trying.) Do NOT get excited the day they said your account is open because it will not be. Then don't bother trying to contact them because they will avoid your emails and calls. Last thing I open with RBC. I heard good things about TD.

Chris Overholster

Friendly staff, modernized interior, and later hours on Thursday. Would love to see extended hours on more weekdays.

Jason Davis

Excellent service and staff

Carson Wilcox

The staff were always super friendly and helpful.

Stanley QC

I've been with RBC for 10+ years. I went to get some info on mortgages and loans. Dina laughed at my salary, told me "not to bother" and didn't even run through the calculations(which is a simulator, so nothing too challenging) so I could see my eligibility. Guess what, every other financial institution is more than glad to get my money. Very disappointed!

jmichaelbellenger

left bank card in machine at branch but hopeless to try to connect by phone to find out if they retrieved it.....totally unsatisfactory.

Lämp Kink

Our phone representative argued with us about closing an account and then hung up

ryan wood

Clean state of the art and quiet friendly service. Never any wait

bastien “the_sommelier88” nork

pie xi and advisor Hung up on me when I said “I have a question quick”

Hassan Ouagague

Great and Fast service

Cameron Wilkison

Awful experience with mortgage 'specialists'... Will not go back to this branch.

Eric Lortie

Had a run in with a faulty ATM resulting in me being shortchanged several hundred dollars. Called the 1-800 number and received friendly, professional service indicating the issue would be resolved soon and that I should go in to the branch. Went into the branch, spoke to a teller and was told an investigation was under way and the money would be deposited in my account if they audited the ATM and discovered things were wrong. A week went by and nothing changed, so I went in and spoke to the branch manager. She was fantastic and immediately addressed the issue for me, fully admitting that it was super unlikely I was trying to rip them off given that I'd been a client for decades and had half a dozen services through them, including mortgage and car loan. It was a refreshing amount of respect and common sense. I wish the ordeal hadn't lasted as long as it did, and I'm fortunate that I was financially stable enough to be able to survive without 1/3 of my paycheck, but overall the experience left me with a continued positive view of RBC.

Anuj Sood

Poorly managed. No one to greet you or direct you to the right person/ counter. Was there to collect a credit card. Had to wait almost 30 minutes before I could speak to a human. Half the Counters are empty (cost saving?). And it was Monday 10 am! This is the start of my banking relationship with RBC. Was thinking of doing more biz with RBC but this visit didn't give me a good impression. Not sure if this is RBC way or just this branch. Can't understand why you can't create a reception counter staffed with a trainee... Just like other banks.

Cy Cy

Wonderful service! Staff are kind and patient.

viktoria wrzesnewskyj

Very disappointed with the service: rude , bad attitude, unprofessional customer service. I wouldn’t recommend this branch

Annie Desrochers

(Translated) Very good service thank you (Original) Tres bon service merci

Andrew Park

Wanted to initiate an RRSP institution to institution transfer. I filled out the required paperwork and printed it. There were two options to submit it, mail it or bring it into a branch to be sent through their internal mail system. I don't pay fees on everything to do the legwork myself, so I brought it into the branch. The CSR was very pleasant and said they would get it where it needs to be. Fast forward 3 weeks, I call RBC to check the status of the transfer and they informed me they did not receive any of my documents and therefore the transfer has not been initiated. Well done RBC Midland, thank you for losing my documents that include my banking information.

Aaron Silverthorne

I have no idea how this bank is rated 4/5 stars. I have had nothing but problems with them. When I go to deposit a cheque the tellers always say, condescendingly, I can use the ATM. It takes a few days for the cheque to clear, and I'd rather have access to all my funds right away. The eye rolling I've received over the years is quite tiring. I deposited a larger chunk of money, and at that time I was asked where I got it from. That is fair enough, I understand they have to check for money laundering etc.. but weeks later the teller asked me to explain where I got it again, and to top things off.. the manager did as well a separate occasion with another teller. Seems like an unusual, and personal thing to ask of someone just moving around money in accounts. It was previously proven money was legal.. stay out of my personal life. When I got my house mortgage, I agreed to a 25 year plan. A week or so later when I went to sign the papers, it had been changed to a 30 year plan. She said she didnt want to bother me, and thought it would help my application (Maybe it did help, but atleast tell me). During that week she had been emailing me about lawyers she recommended.. I have proof of times and dates. When I complained to the manager about it, I told him he could let her know that I was upset and felt put on the spot to sign the 30 year agreement. He told her and then she confronted me via email and telephone. She said things like she "is in treats at her desk." Talk about unprofessional drama.. what a terrible experience.. I opened a business account for a small production company, and they screwed up the name and called it the name of my partners previous company. I had just transferred funds into it, and was getting ready to film etc.. someone from RBC called and asked why I hadn't used my account yet. They said they "had noticed no activity." Talk about insulting!? What business is it of his? So far reaching and rude. What was the point of his phone call? Was he going to help my business? I recently decided to go back to school, and decided to apply for a student loan. Today I was shut down despite having the same amount of funds in RRSP's that asked for in my loan. He also went on to say my savings is amazing, and my credit is great.. I'm turned down because I don't have a job currently, but I'm enrolled in school full-time with part time employment in mind. After all the terrible experiences with them.. they had an opportunity to turn things around, and do me a favor. Lend me money with high interest.. I don't understand the risk? I was told that it's their model.. so what? It's stupid.. I will be severing ties with RBC and doing my best to steer people clear of this invasive, rude, unprofessional, arrogant, and conceeded bank.

Jeremy Arnie

My former bank head office.

Bradley Shaw

Unfriendly tellers who don't want to give you the time of day much less say a word to you. Can be a long wait.

Aeo Jx

Activated card but got declined in the store after shopping. So had to call again and took 30 mins of my time for RBC to figure out how to resolve that. As with most banks, they don't take care about the customer at all.

K Rae

This bank has no respect for people’s time. It is absolutely ridiculous that there is no business teller to streamline service.

Olga Zapsenko

My husband and I had an appointment with Victoria. She was super friendly and helpful, we are happy to become new customers here.

Lindsay Mackie

There seems to be a lot of negative comments...I have been with RBC for over 15 years, and have never had any problems that they didn't fix quickly . Always very polite with me. I make little money and have no investements so I have had no special treatment. Its too bad that its not the same for everyone.

Jeffrey Hearn

The parking lot looks like it was carpet bombed. Potholes everywhere.

Shawn DeWolfe

One of Esquimalt's few banks and the only full service one in the municipality. It has that going for it and they know it. They are less keen to carry out basic banking services.

Ravi Dawar

Very rude people here at the bank. They refused my pregnant wife to use their bathroom. I understand the whole covid situation but I expected some courtesy here. If they don’t care for their customers, I am taking my business somewhere else.

Leonardo Zanguña

I've been spending more than 20 minutes just to make a deposit. 2 people to serve more than 10 cunstomers

George Neeson

Service continues to be much slower than it used to be. Disappointing.

Jill B

Very slow service , there was a line up of 15 people standing and waiting but the speed was too slow . Looking at the long line the managers reaction was HOLY COW but she took no action to speed up transaction or come herself to man a desk ! Monday 12:20 pm / Feb 10.

Connor

Today I was discussing the results of the election from the previous day with a friend of mine while waiting in line at this branch and had explained my stance on the outcome. The teller I walked up to was with a customer but had listened in on our conversation and when the time came to speak with her she told me that i shouldn't be discussing politics in public and, to put it simply, that my stance was wrong, I didn't understand, and it would change with age. I'm all for a respectful debate but both me and my friend were taken totally off guard by this unprofessional expression of her opinion. I felt extremely uncomfortable as this woman dealt with my very personal banking information and told me that she "might not be able to help me" because of what I had discussed with my friend. In a position where you are required to maintain a confidentiality between you and your client, I would think an individual's opinion should be left out, especially when I only came to exchange euros to Canadian money...

Michael Dondera

Extremely slow service.The staff is either extremely unfriendly or rude. Horrible service not a good bank to come to. Avoid at any cost. If I could give 0 stars that's what it is!!!

Tanya Kung

Horrible customer service. They only care about money, not about helping you.

Yehya Bahsoun

I have been breaking my bills into coin change for the past months and occasionally I get same employee that would deny me this service because I need a RBC account to do so. On the other hand, other employees have never asked me whether I had an account and respectfully accept. Never heading back and will never open a RBC account in the future.

Hasib Khan

Unprofessional,Mean, and they guy at the INF desk with they white Shirt was just chilling and talking to his friends while they line up was out there door, not Good

Christopher Askett

I've just moved back to the Royal Bank from TD Canada Trust due to the fact that the Royal Bank in my opinion cares more about their customers and have much better monthly charges not to mention that even though the branch on Lundys Lane is smaller than TD you can still get a wheelchair or if you walk with an aide in this branch without people bumping into you or knocking you over and they've got a desk for the elderly and disabled people to do their banking and they make you feel welcome and like you matter not just an inconvenience for them

Joshua Fact

SLOWEST SERVICE EVER!!! There were 4 people ahead of me in the line, and I had to wait over 40 minutes to get to a teller. With 5 tellers working, what on earth are they doing for 40 minutes?

Darnel Prince

Great staff, very helpful and informative. Shout out to James @ Grandview branch!!

mathieu Pollock

I've never had a worst customer experience in my life, then at the RBC branch in Dorval. When I opened my account the business manager lied to me and every time I go there's always some that happens. I highly recommend you going to the beaconsfield branch.

Osama Basha (Turo Guru)

An amazing branch, with over the top, customer oriented staff. I have had an amazing experience with Tatiana, although I didn’t have a booked appointment, I just crashed in, she went out of her way to help me open a business account, although it doesn’t fall under her domain and she just started her new role. She was extremely empathetic, very personable and down to earth. I am proud of this branch being close to home, because I get to bank with people like her, and Natalya who’s given previously went to extreme levels to give me great business insights and hook me up with the small business department. Kudos to this branch and its manager.

David Quesnel

My experience overall was good, mostly because of Sunny Lo who helped me out a lot. Due to covid they are only allowed to see clients for no longer then 30 minutes though, and knowing I was coming in to open an account, Visa, etc.. I felt a little rushed. I was the only client in the branch. No fault to the advisor Sunny. Should adapt time limits to what clients are coming in for ????????

Dan Fakkeldy

Worst parking of any bank, ever, in the history of banks. This bank’s location is a danger to the public.

Paul Mcdonald

Great people

Mallory Clarke

Really friendly staff and quick service

Landing Page Dude

I’ve been banking with RBC for 10 years and this branch is plagued with incompetent and rude staff. Do not do business banking here. They’re as bright as the ocean floor.

Alexander Maximus

This has been my home branch for 5 years, never had any issues until recently. After being told at another branch to go to my home branch for and issue and calling in to the help line for them to tell me to go to my home branch, then going to my home branch for them to tell me to call a number... Apparently if you have an issue with RBC now they'll just pass the buck off to another person. I'm very disappointed with RBC as a business and an organization.

Crystal Douglass

awesome staff

Nathan Warkentin

Nice friendly staff, exchanging money was easy.

Josiah Caulfield

Send me my client card and fix your "internal system errors" or else im leaving RBC. This absolutely the worst experience i have had from a bank. You should be ashamed

Yeshi Choedon

As a former teller, this branch is lacking in every aspect of the banking business.

Ernie

10 minutes waiting in line...boo

Prairie Drives Canada

THIS BRANCH IS HORRIBLE - The Employees all just chat away and dont get anything done, there was about 10-15 people in the line up for 20 minutes not one person moved - Business side had about 3 people for 20 minutes and slowly everyone is walking away. I would stay away from this location. Ive been RBC for my entire life. THey can care less about small business

Sydney Clarke

The ATMs are ALWAYS down!! Super frustrating

Ganye

Terrible

Shuvankar Mahapatra

Oh! God ! Horrible experience ! I am using rbc long time now switching from RBC due to ppor customer service amd branch manager

Mike

Always has great service! Verry helpfull.

Kris Ofstie

Terrible. WORST BANK EVER! No Customer Service Phone Operators are Retards Never ever use this bank. You can't even leave 0 stars in the review.

Sir Muumin

Worst customer Service i have ever seen

Meiyan Duan

Worst customer service experience almost every time. So regret to deal with RBC. Most of employees have no idea of respecting people and their business. Hardly believe took me over one hour to do very simple request. Strongly recommend not to go.

Catherine Frain

How many people work there? Can't talk to anybody on the phone. Completely disorganized. Service centre is equally useless. Lindsay branch used to have a customer service desk. Now nothing. I'm so tired of the pathetic service here. Nobody knows what they're doing.

jdmciviczc

Very slow service too many tellers chatting and not doing banking how long should people wait while cashiers talk about personal chat

Lurdes Depaula

(Translated) Many communication problems with them until I settle my account! (Original) Muitos problemas de comunicação com eles até acertar minha conta!

mehul balsara

I have a great experience with RBC 1st Av Saskatoon Branch. Naira has always been helpful with the accounts, cards and general information related to investments. As a newcomer, I had an issue transferring money from my Forex Card. Though it took time and effort, Bansri and Lance at the branch made sure the transaction was a success without any charges. Though I live away from this branch I still continue banking with them.

Johanne Porlier

(Translated) Do not make Interac transfers with this bank, make sending errors and do nothing to track their shipments and you lose your Interac transfer. This bank does not care about it. (Original) Ne faites pas de virement Interac avec cette banque , font des erreurs d’envois et ne font rien pour retracer leur envois et vous perdez votre virement Interac . Cette banque s’en fou complètement .

Van Petheriotis

Long wait/lineups. New decor and counters are terrible. Great service from a manager that helped with an issue!

o

Was told by Priscilla that I was “too black” to wear a certain shade of lipstick.

Grant Gates

Good experience

ken snoddon

Why is it still closed

Momma Swaii

If I could give it less than one star I would. Always a long line up and only 2 or 3 people working. If the ladies would stop having such long, drawn out, non-banking conversations customer service might improve 150%. Unfortunately my local branch closed so I am stuck with this one. I will be closing my account asap.

Gaurav Sharma

The one star just for the courteous staff. I went there to open an account and I was told that due to COVID they cannot open the account in person. I can schedule an online appointment and they would do the process online. But wait, to complete the process, I would still have to come visit the branch to submit the documents and sign the documents. Make sense? Went to CIBC and was out with an account in 15 minutes with all COVID guidelines followed.

Raymond Meunier

Rudest bank manager in the province. Staff are slow and nosey.

Donna-may Featherstone

Always helpful Very fast wait

The.great Oak

Pretty swag

SWARTZ Tammie Daniel

To busy talking about social life to care people are waiting

Nugg Blazer

star.

Marcella Kammerer

The banks policy of dealing with Estates is unlawful. The disregard requirements of signatures to release funds and say it's their policy. The bank manager stated that they will allow anyone to take funds from the Trust account in order to pay bills of the Estate with complete disregard of the Will that governs all funds in an Estate trust account. Be aware

Scot and Trish Fenn

They do not answer any messages. They say they are too busy.

Tucker the Pug

First of all. I am leaving RBC. But this location....1 hour later and u get to leave.... 30 min if your lucky. Every.Single.Time....

Samantha O'Brien

The new automated phone system is VERY, VERY frustrating. Tried calling regarding Estates, which is NOT an option.. waited on hold multiple times and still unable to talk to someone. With Estates they are time sensitive and should be much easier to speak to a representative.... VERY unimpressed.

Benjamin Rees

Terrible bank. Terrible service. Terrible phone service ESPECIALLY. Train your employees and get proper English people to work the phones.

Martin Lee

This RBC branch is no help whatsoever. I had opened an account with them and supervisor and the management team has no respect for their clients and clients needs. I need to open a real bank because, my current bank is virtual. So what happened was: when I opened the bank account with them, I had many different etransfers from different people. People, etransfers is suppose to bank to bank transactions and the person has money in their account no matter if other person does not receive good and services or not. Their service is horrible, I went their the fifth time on the same day due to my issue was not resolved and the floor supervisor, her tone was not pleasant and say things like, ‘it’s you again’ I had missed work because of this. My whole morning gone. Thank you Dorval RBC for wasting my time in this.

Ethan Angi (Marxman11th)

If you value your personal information do not bank here

Valerie Turner

While waiting in line i overhear a woman stating this is the slowest bank in penticton. I asked slowest RBC or bank? She responds, slowest bank period. I continue to wait . . . Only to find i have left my drivers license in my purse (not diaper bag lol). I am left feeling the other picture ID and answering security questions will suffice for me to pick up my replacement credit card, But no! after all of that I have just been strung along for 15 minutes with a sleeping baby and husband waiting in the car. So frustrating! I understand I needed my government issues ID - next time just cut to the chase RBC. Wont get that hour of my life back!

Jack Jackson

Worse service ever. Very slow this place DO NOT GO THIS LOCATION at alll.

Peter Strong

Like the bank but the closure of sat sun downtown with all other bank is to me a big question as to why? I work full time days 11-7 sometimes 11-9. But if I’m downtown at a local event how are we to get money from banks on sat or Sunday’s if they are all closed

DD Raptor

ATM has no security after hours

Kevin Gill

Have used rbc all my life. But getting tired of long lineups. Have to wait in line for 30-40 minute for tellers every time. Not enough people to serve all the customers in a timely manner.

Nelly Tyurina

All the staff is knowledgable, professional & friendly, i can always get an appointment & answers to my questions

Zaka Ullah Khan

No excessive wait times.

Robert Perralte

Great service :) but the parking is very limited.

Erik Trudeau

Was dealing with this bank for my Rsp's. I was totally misinformed on some info. #1 money isn't available for 24hrs #2 must hold 10% right away and also 10% end of yr #3 they did a credit check to open savings account with out my permission. As soon as the ladies in the back new I was pulling all my rrsp attitudes changed and info was left out. They all had each other back in this case. Ask questions before you deal with this branch. I wont be returning to rbc

Brittany Fransen

Awesome customer service! Very helpful!

elise ahenkorah

I had a wonderful teller help me today. I had a more complex request and she was incredible helpful from start to finish. Her initials were NB and I hope that she sees this. Thanks for being so helpful.

Mouris Khouri

So and so customer service

HS G

Inconsistent methods of helping customers. One day a teller will offer a convenient and practical method to transfer funds… today I’m told “we’re not going to do it the way you asked”. Arrogant, power tripping employees. Such a shame

Napolitan Brick Oven Pizza

amazing service from the staff at this branch!....my advisor was away on holidays and the manager quickly stepped in and had everything done in now time as I was in a bit of a time crunch....cannot say enough about the tellers, advisors and the manager Michael

Liubov Elkina

unprofessional behaviour of their employees

Yuriy Grygoryev

People who work here don’t know what they do... I asked for a simple balance transfer of my funds from one RBC account to another RBC account and they said it’s impossible... is it freedom? They said something about their rules... I asked about the rules and they couldn’t explain it. Basically, I can’t use my funds in a way I need it. This transaction doesn't available in the RBC online banking and possible just in a branch. The simple transfer of excessive balance of my Visa to my chequing account. Are you guys serious?

Missy Alt

Friendly service

Terry D

RBC Port ROCKs....all the tellers are great....super service...lots of smiles...even behind the masks...it's fun going in there....no complaints from my side....stay safe all and keep enjoying your work.....

Omar Ismael

Worst one of all them…

Huguette Chance

(Translated) First visit to open an account: everything is beautiful. But it took ONE month to receive the ATM card in the mail. Subsequently, poor service when I wanted to rent a box. Weird also with the cashier who talks to her colleague and doesn't greet me when I leave. Had to remind me: didn't do it. .. etc. General impression of mediocrity. Royal Bank of Vancouver was the opposite. A splendor. Too bad for Laval. I closed my account. It was a test - I came from outside. .. (Original) Première visite pour ouvrir un compte : tout ést beau. Mais ça a pris UN mois pour recevoir la carte de guichet par la poste. Par la suite , mauvais service lorsque j'ai voulu louer un coffret. Bizarre aussi avec la caissière qui parle à sa collègue et ne me salue pas lors de mon départ . Devaient me rappeler : ne l'ont pas fait. ..Etc Impression générale de médiocrité. La Banque Royale de Vancouver était à l'extrême opposé. Une splendeur . Dommage pour Laval. J'ai fermé mon compte. C'était un test - j'arrivais de l'extérieur. ..

sara windrum

WORST BANK EVER. !!!! I’ve been with them 3 plus years and they still hold all my checks for 7 buisness days because I was told by a teller they descriminate against young people as were not trustworthy??? As soon as I heard that today , I closed my Bank account and am now with BMO. everyone ! Go wiith BMO it’s a way better bank!!!

Chris F

Very fugly people who run it gross wash your hands and face

Christian C

10 am, and 4 clients including myself and I had to wait almost 30 min to be served at the counter... Besides, it would be too much to ask to put (at least one for Christ's sake!) a trash can for the clients?

Nick Allison

really good with service

gladdyworld

Terrible customer service.....

Ethan Obrien

The people here are great! However, RBCs COVID response has been horrendous. They closed all other branches in the area for 4 months forcing everyone to line up at the willowbrook branch. No business priority line so we have to pay an employee to stand in line for 30-40 minutes 3x per week for business deposits! I have friends working for RBC and they all are getting full salary still, just working 3 days per week now. RBC is taking full advantage of the governments 75% wage subsidy and limiting the amount of business they can do per hour by closing 4 of 5 branches in Langley/cloverdale area so that they qualify. RBC corporation is milking Trudeau’s government for all they can to keep profits high yet inconveniencing all the small businesses that deal with them daily!

Marta Borowska

They recently changed the ATMs. They seem a bit slow unfortunately but a bit safer. Mortgage specialists have been really nice and helpful. Clean location.

olivia smikle

Received great experience at this location, customer service from Kazi and Alex was awesome, even though I went there last minute to closing, with a transaction that lasted 20mins. On my second visit there, Alex went above and beyond to assist me. Thank you guys!

Matt Wood

Its unbelievable how they treat you.. Service Canada treats you better .. They thinks its a privilege for you to give them your money .. This is also in dealing in the business end of the bank... Cant wait to be done with this place

Fati -MIH

This location need customer service training/ knowledgeable on product.

814lovebug

Really good services everyone is super friendly just need to update hours online it says it's open but with the covid virus its closed Saturday and sundays and had no idea drove into town to turn around and go home

Rehan Vasi

Amazing customer service, professionalism and transparency. Rbc is fortunate to have Nada El-Roz as their manager for this branch. Such a great leader! Thanks again for resolving my account issues.

Abby Schaap

Hoorrible service the wait online is dirastically long everytime I call. I will be changing

Leslhies

Very dissapoointed with the bank might switch to a new one first problem they gave me a card i could only use at the rbc bank while waiting over 2 weeks for one to come in the mail just to find out i cant even use the card i got for online purchases went to the bank again and they told me they have to send me a second card thats only for online purchases so now i will have 2 cards and waiting another 2 weeks for the 3rd card its so annoying they could of told me this when i signed up for the bank account

GoldiRock Records

Excellent service and adequate hours. We haven't had a bad experience with them and the staff are typically eager to help, serve and explain in any situation or need.

John Sturtz

Excellent customer service during these trying times...

Ka Eddie

Each time I come here, there's always a lineup. They don't do anything about it - very sure all clients feel the same way like "..I'm already here, might as well lineup..." ??!! Do they even look at determining when the peak time is, when there should be more staff in front compared to slack times where maybe 2 or even 3 staff can go on break at the same time? I don't think they even bother.. maybe they should start training that security dude who's just standing in the corner doing nothing.. I just don't have a choice that's why I keep going to this branch, coz it's just a block away from where I work... they just really suck big time!!

Tammy Makokis

I love this place. So many bright helpful people. Twas great to discuss my financial future with great minds and ideas.

Phoebe Braus

It's been over 6 months and they still havent fixed my client card/account issue.... Giving me the runaround of when I could speak with the manager. Smh

Tamara Rogers (Calgary)

LIBERALS ONLY?? Head office literally turned down a large building loan that their Calgary Office was eager to close, with a company and owner who passed all the financial expectations with flying colours. Why?? Because it was from an independent journalist company that happened to have different opinions than Trudeau. Pathetic. Who's pulling the strings here?

JL Zhang

This branch dose lossy job. very unprofessional ! Make stupid mistakes and don't follow up what they suppose to finish!

Brett Mapes

I was frustrated heading into the branch after the customer service line (1800 Number) couldn’t fix the issue with my account. Melody dealt with me at the Downtown Regina branch and I can’t say enough how much I appreciate the work she put in to help me out!! Thanks again.

Neil Neil

Great location. Friendly staff and well qualified FA's and business account managers.

cornel henery

Did not feel welcome at all. Go to another branch if possible. Read the other reviews. Its true. Just sad that RBC has these people representing them.

Connie Rocha

It’s absolutely impossible to connect with anybody you are given the runaround over and over and over again until you have to hang up.

Dai Qianting

This company are so not honest and not reliable .She ask me do favor import the product in China,and her employee promise she will pay for us after the product delivery ,but after the product arrive ,she pay nothing and tease me .Doing business can not be like that ! When she purcase the product in China ,I even offer the free hotel for serve her ,but look at what she had done to me ,it is so shame for her .If the owner are have so bad personality ,she surely will not treat her customer well!

Nima

Good branch! I have gotten good services several times!

Jag Kaur

My first experience of phone appointment and i am very happy,relax and grateful to Belinda Wu (Financial Advisor) who made the whole process so easy and quick. she was so nice and knowledgeable she answered all my questions patiently made me understand each step and what is best for the future.I am relief that i found her and for future consultations my go to person is Belinda forever. I will highly recommend booking appointment with Belinda.

C J

I have made an appointment and met up with someone, and afterwards have requested follow up emails, several times for several months. Unfortunately, I have not received any responses. To clarify, I am a client and I actively reached out to RBC representative 3 times and I got ghosted. This is unprofessional. My experiences have been unpleasant and I will not be visiting them again.

roseline bennett

No phone number. You have to go in person.

Dragon Paragon

They shut down my temporary debit card before the permanent one arrives now i can't access any of my money. The advisers are always 'busy' when you try to call them. I will never recommend or go back here ever again

The Jeff Leeson Show

I gave 1 star because it made me, but truthfully it deserves 0!! The Manager (Samantha I believe) gave by FAR the WORST customer service I have ever received, I do NOT recommend anyone going to this branch EVER!! She was an absolute nightmare to deal with and should not be in a position to talk to clients EVER!!! HORRIBLE!!!

Anson Hardjojo

Dalton, one of the client adviser of this RBC branch, helped me in setting my account back up from suspension after my online banking was hacked and manipulated. He's has been very understanding of my situation, was very thorough in checking my information and making sure that my account was in good hands since I froze my account. He's helped me twice now and definitely is very helpful when you ask the questions :) Thank you, RBC team!

F. Mazz.

Oh dear, where do I start??? If only I had the time or writing space to explain the headache these guys have been for me. Worst bank to deal with regardless of the issue. Highway robbery with fees and surcharges. Terrible service for low to mid income clients. Was a client for 2 months and I have since closed my account. Switched over to VanCity who have just been great. Good riddance RBC!

Julien Nolin

Horrendous customer service from GAURAV. Teller never even greeted me, spoke to me in condescending tone, and just looked like he was just in a bad mood. Not a good representation of RBC banks. Should hire someone who wants to be there and can provide a simple form of customer service. I will be changing banks after my experience with GAURAV. And now seeing all the terrible reviews at this location, I should have known better then to waste my time.

F. T.

Not my branch, but always great to do busines here. Friendly and helpful staff. Great location.

Larissa Russell

Branch Manager was extremely cold, aloof and dissinterested in providing a resolution for our small business's problems. Do not bank here unless you want increased fees and non-existent customer service

Brandon S

Slow ass bank anytime i've ever had to deal with them, Go to the one in burnside if you can because the amount of time you spend waiting here you'd be able to drive back and forth between this branch and the burnside one 4 times

Lisanne Bond

Make you rewrite your Power of Attorney if they don't like the wording even though the government is happy with it, the insurance company, etc. FOUR TIMES they had me do this. They're just a bank!

Alex Del valle

Worst RBC branch I've ever been to. Too bad -5 stars isn't possible. Whomever is the genius that thought up the new layout, should be arrested and sent to jail for littering and throwing poo around. Not only is it ugly, but the way it's set up, decreases space for people to form a line, thus creating one single line that stretches out past the door, rather than having a winding line so more people can fit. I love RBC as a bank, but this desecration of a renovation should be cleaned up and started again.

Christopher Cordiner

Usually very busy on week day's and really busy on Saturdays. But, it is a really Fancy building though...

Nataly Camacho

(Translated) Tonight I had to go to the bank. I went with my brother, because he too had several things to deal with. AND we were very fortunate to be served by Nicholas Cornier. Honestly, we don't often see people who are attentive and take the time to respond cordially to any questions. With my brother, we came out completely satisfied with the service he returned to the branch to ask his name to describe this review. Thank you for this excellent service! (Original) Ce soir, je devais me rendre à la banque. Je suis allé accompagnée de mon frère, car lui aussi avait plusieurs choses à règler. ET on a eu la grande chance d'être servis par Nicholas Cornier. Sincèrement, on ne voit pas souvent des personnes à l'écoute qui prennent le temps de répondre cordialement à tout questionnement. Avec mon frère, nous sommes sortis complètement satisfaits du service qu'il est retourné à la succursale pour lui demander son nom afin décrire cet avis. Merci pour cet excellent service!

WCHC FUSE

This is the main location, in Windsor, Ontario. Representing the RBC. The staff also Management are very friendly and helpful. Very clean always. Multiple ATM. Parking is a challenge. If the parking was better, it would get 6 stars from me. If that was possible.

Sheila N

I always have the best experience at this branch. I stop by yesterday and Joyce was very helpful and professional, she took her time and showed me how to book appointment wirh an advisor through my online banking. If you need any inquieries Joyce is the person to get advise.

Miroslav Rapcak

Stay away of this branch and ideally the whole RBC! The uptown Waterloo branch is full of incompetent people who can make your life miserable. They are unable to answer elementary questions. If you ask them something, they just make something up to get rid of you as soon as possible. As a result of that, we have been waiting for a wire transfer for 4 days and we have no idea when it is going to go through. Ehsan is the worst advisor! He does not answer emails and his knowledge is very limited.

Loubna TAIBI

(Translated) Satisfied with the service (Original) Satisfaite du service

margely toledo matta

(Translated) Good attention, they have patience with the foreign language (Original) Buena atencion tienen paciencia con el idioma extranjero

Gobind Sidhu

The RBC associate who helped us today was the nicest and most helpful bank associate we've ever had the pleasure of meeting. Her name is Lynn Chen. She was so nice to us, and she truly went above and beyond helping me and my dad set up our RRSP accounts. She even stayed 40 minutes after closing, just to make sure we were all taken care of. She's a golden employee and she deserves a big raise!

Jack Wrong

Pick up the phone this is crazy so unreliable I HAVE WAITED DAYS JUST TO TALK WITH SOMEONE AT THIS BANK service is horrible

Thomas J.

ATM charges 3$ at this location.

jeff connors

Well organized and very helpful

Armand Rashid

Really bad location for a Bank. Hardly enough parking and a pain in the ass to get in and out of. Not my favourite bank to visit.

Michelle

I have had nothing but good things from RBC on Jarvis street in Fort Erie so far. Hope that doesn't change.

T Riman

Don't choose RBC. No sense of urgency, no respect, and they don't even listen on the phone. I lost business because I chose this bank as a business account. You mention your concerns and there isn't much that can be done. I highly recommend a more serious and professional back. I will be changing banks after 10 years of loyalty to this one. They treat you like less than a number. Not only do they not help when there is a problem they are constantly trying to up sell you and not be accountable for their mistakes. You are constantly transferred from one department to another without briefing and lots of finger pointing between their own staff.

Debra Alderman

Very pleasantly surprised by the care and competence of the staff.

Monica Biloz

(Translated) Very very disappointed with the service more than 35 minutes for someone to answer the call.. I really plan to close my account with this bank ???? (Original) Très très déçu de le service plus de 35 minutes pour que quelqu'un réponde l'appel.. J'envisage vraiment de fermer mon compte avec cette banque ????

Ian Robertson

Best staff of any RBC branch - they know you, lots have been there for years - always great to deal with.

Bruce coonan

Excellent service during these pandemic times.

ܔܛܔܔ ܔܛܔ 83ܔܛܔܔ ܔܛܔ

I had tried multiple times to contact this bank to set up an appointment to possibly set up a bank account with them and find out what all I needed to bring with me. There was no way to get in contact with anyone without already having a bank account with them because after dealing with the annoying automated system it hangs up on you if you don't enter your bank account number and there is no option to talk to an actual human employee for help. Even when you go online to try to book a meeting; you have to have an existing account and the 1800 number it gives to call if you dont sends you to the same irritating automated system that you need to hsve a bank account with RBC to continue!! Such an annoyance!! I will definitely not be settint up an account with RBC after this experience!!

Tom Klaasen

16 minutes to get a call answered at local level , yes my call is so important to them, here's a hint Royal , want to make people happy, answer your phone, with a live person, your voice assistant amswering systems it pi##'s people off, your so cheap, you wont spend $25,000 a year to answer your phones, PATHETIC

Terry G

Made an online appointment and saw a sign that said to take a seat and wait for the representative. Multiple representatives passed by and introduced themselves to other clients while I waited for service. Waited close to 20 minutes before having to find the representative myself.

Sight less

They do not know how to do cash advances from credit cards.

Anthony dos Santos

1. If you go to the branch I would suggest seeing Shawn Savage. He is pleasant to deal with and very understanding. 2. They disqualified me for the ipad promotion because of a technicality. Thats okay but there were not willing to put any effort to go the extra mile for winning a customer. Not very good service. 3. Branch manager was rude and standoffish.

Stelle Sepidoza

As a bookkeeper, I deal with alot of banks for customer deposits. This is one of the slowest banks i've ever been to. Unfortunately the personal banking line is usually the better than the business line because the business line only has 1 person attending to it. They need to do something to better serve their business clients.

Ellora Nandi

I hate to leave this review because I have met a few wonderful tellers at this location, but they are the exception not the rule. Most of the tellers are slow, inconsistent, and will spend more time telling you why they can't help you than helping you. If you have to go there give yourself more time than you think you'll need.

Nathan Hewitt

Apparently pointing a gun at the people in the booth while you make a transaction is "illegal". should have made it more clear. smh. also, why is it listed here as "rbc royal bank"? it should just be royal bank of canada, not royal bank of canada royal bank.

Tom Hsu

the costumer service was cold and confusing. they treated me with suspicion when i was just trying to return a lost wallet and it didn’t feel warm. they’ve also counted my deposit wrong, twice. one time they corrected but the second time i lost over 800 dollars through the machine. i’m still with rbc but i just avoid this branch now. updated - they have updated their machine so it does a pre count. it’s pretty silly before how you just put your money in an envelope and hope who ever counts it is honest.

Muhammad Rehan

very busy staff is soooooooo lazy

Adnan Tahir

Absolutely terrible service. I've had minor issues with RBC in the past, that I overlooked. This particular time, I needed to make a simple adjustment on an account, it took me over 2 hours on the phone (was hung up on 2 times), reached the wrong department, transferred, hung up on again, walked into the branch, the Branch Manager was unhelpful and robotic, the Direct Investor crew was very rude, the staff have little to no empathy and simply don't care about the clients' time. Will most likely be ending my 10+ year relationship with RBC. Simply astonished how they treat clients. Update March 29th: I was contacted by a rep from RBC who assisted me through my issue. I made my formal complaint and it was handled (not in a timely manner, but handled nonetheless). This specific rep was helpful and courteous. I hope RBC has more reps like this.

JENI

I have to update review, they changed all staff and some are too loud with personal info and have no experience. I do not go here anymore. Pleasant staff, always welcoming you with a smile. Professional, quick and accurate service. This is my favourite location solely due to the staff. They always remember who I am and know when and when not to take the time to have a conversation. Quite when conversing information regarding my account. It’s always a wonderful visit

Kimberly Golden

A bank is a bank is a bank. This particular location has some friendly and helpful staff, and it is quite accessible.

Maryann Song

I was up sad with this branch 2 times already, so I have to write a view here. hopefully they can change management for this branch soon. My account was locked for some reason right before Christmas time, I called Royal bank call centre, they told me that I have to go to local branch to unlock my account, since I was in Richmond branch one day, they helped me but said for unlock account, she referred me to the location very close to my home - white rock branch and booked an appointment for me the day after. after I arrive there, some staffs try to help me, they said they need contact with Toronto branch (and they closed already), I can't reach my account until this year, this branch's president (a lady) don't care me at all, I was very up sad, I won't go to this branch again even it is close to me, and after new year, I contacted with RBC call centre again, they told me White Rock branch could help me before new year by calling Edmonton branch, see, White Rock branch's management have such poor knowledge to present RBC bank, they are not qualify at all, RBC head office should change this branch's management team. otherwise they will lose more customers.

Henry f Duke

This is the first time I have been back at thisbranch in over a year as we have moved to St. Catharines, I needed some paperwork completed on my way home when a RBC employee ( ELVIA ) went above and beyond in helping me ,very helpful indeed, and this is why I stay a loyal RBC customer, please thank her again for me, great job RBC

Michael Sayyad

pleasant experience with the branch staff. I had an issue with customer service over the phone with a guy name brad who was extremely rude. I went to the branch and complained about virtual customer service and brad mostly. Stanley Wu, one of the assistant managers, helped me and took the time to follow through the issue in a very professional manner. He was also very knowledgeable and understand my issue clearly whereby the customer service over the phone had no clue and offended me by saying we just can't help you!! Stanley called me today as well to update me on the status of the issue I had with a transaction and he followed through reporting my complaint with the higher managers about Brad at Customer Service. I am very pleased and happy to be doing business at this location. The managers at a location are the ones who set a standard and others will follow.

Colleen Ha

Great customer service experience working with Gener.

Grower

Everytime I come in here to deposit a cheque I get questioned like as if I'm at the border. Absolutely worst customer experience. Dont grill your customers like they are criminals. I will be switching banks.

Krystal Adams (Wolverine)

They help to the best of there ability

Colleen Morrow

Currently closed due to Covid-19. Otherwise service is friendly and fast.

Khaled Me

Good customer service :)

Johnny Etienne

Just great....

Madison Hadfield

Awful customer service and long wait times. Avoid at all costs

Ricky raad

This is my experience with RBC, instead of creating a good image you most start on how attracting the new customers by giving outstanding service along with reasonable pricing on your fees. I brought a cheque from your customer made to my company for certifying not only your staff from Kingsway branch refuse to certifying it just because they say they dont certify even the cheque was from kingsway branch. We took the cheque to another branch and they did for a charge of $45!!! Thats almost 400% above other banks like TD or BMO. Your staff at second location asked me to pay it in CASH!! The only place people wont expect to take payments in cash ! After this time I had cheques from RBC and took it to other locations and apparently every location charges whatever they wish and they ask paying in CASH. The service is horrible. I don’t recommend this bank. I thought I should share my experience here for others before deciding to give RBC a try. ????????????

Don Sawyer

I have dealt with financial institutions for more than 50 years, both professionally and personally, and rarely, if ever, have I encountered a more helpful, patient and supportive advisor than Galina Nikiforova. As the new financial officer of a recovering community organization, I needed the guidance and advice Galina provided in reestablishing our account, and she gave it with great generosity and kindness. Her personal interest and caring simplified the process and made us feel valued and welcome.

Angela Chao

They are suspicious of my money. They treat me as if I stole the money from them. Their attitude to me are like I owe them something. WHAT HAPPENED: I was trying to close my bank account and get my money out of the account. However, they are very suspicious of where my money comes from when I deposit my tuition fee in early August. They started to question my money and I asked my father. They started to ask me and look at me suspiciously that they think it's strange that I don't know where the money’s from. EXCUSE ME!!! When you are only 18 will your father tells you precisely from what bank he took that money for you???????? I only know he got that money legally from his job that his boss gave it to him!!!!!! And when I started to tell them where my father took that money from, the lady with blonde hair just walked away as I am saying something important!!!!!!!!!!!!!!! Trust me people. If you want to open an account and if you are a foreigner. Don’t open at RBC, YOU WILL REGRET IT!!!!!

Brother J. Tan

Ms. Alesandra is a great servant of RBC with supreme customer service skills, very joyful person & always connecting to clients.

Ravi M

Jonathan in RBC redeemed the poor service I received from the teller. You guys are lucky to have this man.... excellent customer service skills. Give him a raise.

James Mccabe

Banking there for years great service

Captain Nizar Dayoub

(Translated) Very satisfied (Original) Très satisfait

kerry mckay

Love the new place so fast

Sam Ejaz

Cindy is a very bad customer service agent. She don't even say hello/hi/bye/greetings to the clients. Rather than making banking easy, she tries to creates extra trouble for clients. We didn't deposit our money in RBC to see the frustration of your employees. If they are not fit for job then they shouldn't be here. Very very bad customer service. I'm feeling bad that I opened my account with RBC because of that lady

Shuvankar Patra

Worst bank manager. I transfer my all account and safety deposit box due to managers and staff attitude. What a shame for Rbc.

Kendra k Gucci & Trix

Racial profiling at this branch

Chris

Great, albeit relatively inexperienced, staff. Crazy high, greedy rates on everything, especially currency exchange

Danny Mendlow

The absolute worst experience I've ever had in a bank. Despite being my "home branch" (where I opened my first account in grade 7) - and knowing me and my family for decades - the 'assistant branch manager' (not a real title btw) decided to arbitrarily and without any reason put a 15 day hold on a cheque I have been cashing for years from a giant, reputable source that has never bounced a cheque in their existence - when told I would then be closing my account the assistant branch manager had zero reservations and rushed to train her new employee how to permanently close my account, not only losing my future business forever but seeing zero value in the decades of business history we have. All this ridiculous behavior over a $1500 USD cheque. What an embarrassing way to conduct yourself as a once respectable pillar of a community. I've been walking into that exact branch since I was in diapers and used to know all the employees because I went to school with their kids. Used to be considered family there and now I'm just a number they have no respect for whatsoever. Then I called corporate complaint line and their COMPLAINT VOICEMAIL INBOX FOR THE ENTIRE COUNTRY WAS FULL! HAHAHA! I wonder why. Can't wait till this failed institution rightfully collapses.

RobertTS

Almost never crowded, good customer service, nice atmosphere.

Magarin Yessica

Horrible service!!!

Mani Rezaei

Drop it like it's hot, ladies.

Rick Kumar

Unlike CIBC they got their own bike park stand right next to the entrance & own car park. Also they have sanitizers at entrance and other spots. Very convenient for customers. Shows that they are making an effort.

YM Chao

I've had good service and a great experience.

Nathan Griffiths

They messed up opening my account then charged a few NFS fees. They fix with little trouble and I only had to talk to one person.

Shawn Bottle

Can't seem to open up a bank account but great service

Shlynn B

I have had the worst experiences with RBC. I have been with them for a very long time and they have not helped in any situation. If only made them worse and more stressful. I recently experienced a situation in Orillia with a Financial Adviser whom of which was working on a mortgage renewal and home equity loan. It took her a month to finally inform me I wasn't approved. After submitting numerous unnecessary documents, and obvious much wasted time. I tried email, phone calls , leaving numerous messages with this particular 'advisor' to only be ignored. Then finally when I got a reply I was told my file had been put aside because it was RRSP season and she didnt have time for my renewal for another week because she was behind on her work. So when I finally requested my file moved to a new advisor all of a sudden I wasn't being approved.. It was an obvious retaliation move. Thus I have decided to cancel all my services with RBC . Including my mortgage. It will be a long process for myself but this isnt the first time RBC has let me down.

Blake Dezormo

This particular RBC location has perhaps the most inconvenient business hours of any bank in Guelph. It is open less than 8 hours during the week and closed on the weekends. The few times I have tried to visit this branch have been frustrating as it is not open early enough for the average person to attend before work, nor is it open late enough to attend after work.

dalveer boparai

This is worst place the manager is not helpful at all. Will never go back switching to another bank

Marla Orcherton

Had to contact RBC, for a very important movement of investment money, for retirement purposes. I have a investment person indeal with, couldn't get her onnher phone, left a message 24hours ago. Decided to call the branch here in moose jaw, couldn't get through without a client card. Het assistant had a phone number, call that, got a message saying she was away until September 3, and call this 1800 number for further assistance. I called, got a person, not from this province, saying my representative was no longer taking appointments or cliebts in the foreseeable future. WHAT!!! im already a client. I'm serious and going to gonwith Conexus credit union. Over half a million dollars in pension monies lost yo RBC

anusha katwal

Good

M Rivera

Almost every week, I go to this branch asking to help me my request to cancel my RBC insurance, unfortunately my problem still a problem in other words I couldn't get any resolution, they keep giving me a toll free number to call as I always told them that I already contacted their RBC Life Insurance non-skill and inconsistent client services.

Nicholas Cormier

They wouldn’t let me pull my money out because i wanted to invest in crypto. The people on the phone were even worse. Banks are a massive business and that’s all they are.

Noah Bellemare

Bad

freddy forlin

I am missing items from my safety deposit box.Is there anybody else that has had this experience?

RainshadowCoast

This bank is a disgrace. The service has gone down the toilet. Even simple inquiries To get a phone number or speak to someone is more than the RBC can handle. My lawyer calls them the Jekyll and Hyde bank. Love your investments, treat you like a criminal on your loans.

Vanna Nguyen

They turned me away after I waited for 20 mins and asked me to go to the RBC in Manulife because my banking needs would take too much time and there was a lineup. Not a way to manage their clients. Unless they're looking to lose a client, then they're doing a great job at it because going forward, I'm making the conscious effort to not go to this branch. They do not value your business. I don't value wasting my time there.

Chad J

Good location but they don’t have a business services line, so be prepared for 10+min waits.

LOUIS APPLE

He said all the money from years ago never been there

opal nicole

I wish I could give them a negative number. I've had two instances where funds were taken out of my bank, by mistake from businesses that that I direct deposit to and I have given them a written letter saying it was a mistake and RBC representatives say that the business is responsible for refunding the NSF because they took out the money.... So, here I am with -$90 because of this bank robbing me. N Another thing is,to they have changed their entire phone system to a voice automated system that will hang up on you if you don't give it the correct response in time and does not ever connect you to a real person.

Pascal f

(Translated) very slow service, and the counter for business service at any point faster. and even if the queue is long, the clerks take their time, discuss the client's new bag and sometimes leave for their break when the queue is at its longest. (Original) service très lent, et le guichet pour le service au entreprise en aucun point plus rapide. et même si la file d'attente est longue, les commis prennent leur temps, discute de la nouvelle sacoche de la cliente et parfois s'en vont à leur pause au moment où la file d'attente est à son plus long.

M

Rbc really loves to nickel and dime you for everything. Can’t even waive 50 cents for closing an account. What a joke. All the employees I’ve seen are miserable

Jorge Francisco Gomes

Nice staff

Vincent Chevalier

Would love to give this branch 4 or 5 stars based on the excellent service on weekdays. However they are the only bank branch in the downtown core who lock their doors for their ATM. It is extremely frustrating to not be able to withdraw money from my own bank at 2pm on a Saturday afternoon. Wish they could renovate to put an ATM on an outside wall, like the RBC Chemong location, or weren't so worried about cleaning expenses from having a vestibule that is readily accessible to the public.

Jennifer Szoke

This bank is amazing! The staff here are super friendly as well!

Bly blu G5

Great service

Brad Huber

Sucks. No one will answer the phone. One simple little question. Go to TD it rocks

Marge Simpson

Fairly new building. Located in parking lot of 1000 Islands Mall. I used the drive-thru only.

Mark Rees

Friendly staff

Science According to Mr. B.

Love the USD ATM!!! Very convenient to get U.S. funds. Very friendly and knowledgeable staff when I require their help.

Nevaeh Akers

I was assisted by an older woman that went by the name Mitra i believe. She was very condescending and was asking questions about my situation out of pure nosiness. At first i thought it was to help me but then I realized she just wanted the gossip. She walked away without saying anything and without telling me what’s going on multiple times. There was definitely someone who could have better assisted me at the branch. She needs to be retrained.

Albert Amar

Friendly efficient and professional staff

Vladimir Levtsun

Robert very helpful, BM not at all.

Kawsar Shirry

(Translated) The staff are lovely (Original) Le personnel est adorable

Christian Thomson

We've been a client of RBC for eight years and it's been nothing but an uphill struggle. We're posted to do $2m this year and I can't even speak to someone on the phone. Do you call that leadership? or even customer service?

Carole Thacker

Can't call the branch and talk to anyone without a huge wait to talk to an advisor. Doesn't work with a cell phone.

Afzal Malik

worst customers service I have ever seen. The employees are arrogant and had no courtesy though my nabours but rude they are. Pauline is worst amongst others, she is non professional

GHOST55CAPTAIN -

Fast pace bank with friendly workers and different banking options

waterup380

It was fast to get in and go

Syed Hussain

So happy with Atena's 5 Star customer services. Nice personality, helping attitude. She will go so high in her banking career. She knows her job and client dealings. I was so upset with RBC and this branch but she turned the table around. Understood my complex banking needs and came up with an out of box solutions. Cant get better than that.

Derek

Horribly slow and Branch Manager just stands around chatting holding up lines

Carmen Mbele

The most friendly and helpful stuff I ever experienced in a bank! I feel extremely well treated as a customer

Blaine McCrea (Theanykey)

It's a bank. Never had any problems at the drive up ATM and when I've been inside the bank, they've been friendly and helpful.

Alysha Wisniewski

The good news is they allowed me to get a credit card while many other banks declined me due to being a student. That is where the good news ends. I received a phone call telling me to go to the bank to pick up my card. I thought it was odd as I applied online. Off to the bank I went. Presented my ID got an envelope and asked if I was good to go the teller said yes and off I went. At home I tried to register my card online and I could not register for online banking as I had to go back to the bank. Off to the bank I went again explained the issue and the lady told me that it was my responsibility to check all the papers before leaving the bank. There was a bright pink sticker on the front of envelope that stated ACTION BY BANK REQUIRED. Seems to me like that is the banks job and not mine. The teller told me thay next time it is my responsibility to make sure that gets done. Don't worry there will not be a next time. What should have either been mailed to me or solved during my first visit was not done. This resulted in me taking more than one trip to the bank and calling RBC. Clearly they don't care about anyone's time but their own and don't care about people trying to be smart and stay home during a pandemic.

Paul Spencer

Fast service!

Sunny Vee

I've been with Royal Bank for years, since I was about 12 years old. The customer service has always been great, my experience has always been great. Today I find out they fund oil pipelines that cut through indigenous land, harming wildlife, land and drinking water. These factors contribute to climate change greatly and if we aren't saving the planet...you guessed it... we're killing it. On top of all of this, it affects human rights. If you stand for climate change action, do your research and let your banks know how you feel. We only have one Earth. There is not another place to call home. One voice DOES make a difference. We can create change, only if we speak up. No stars ???? for Oil pipelines Two Stars ???????? for having amazing humans that have helped me so much over the years, whom may also not be aware of this very issue. Open your eyes. Open your mind. See the possibilities that CAN happen because of YOU.

Pandahkiin

The location isn't the most friendly to clients. I've been with rbc for 15+ years and I brought in a cheaque in for only 900$ and they put it on hold for 4 business days, and the teller was adamant she couldn't do any more then that.. with no access to any of it. Once I spoke to the manager her gave me access to 100$ of it.. and he questioned if I use rbc as my main banking account.. I have deposited cheaques twice the size of this with no issue in the past at other locations, but this one made it super difficult.. suffice to say.. I will never be using this branch again. I advise you to do the same. Not Impressed.

Gary Cameron

Brain dead robot assistant will not let me connect to a human. Pay a human to answer the phone please!

don bryson

Great staff and service safety features intact for safe bank in needs????

Riham Al Khalaf

Excellent service ! Nothing to say more ! Both English and French stuffs available ! I have had a great experience. Thank you for RBC Banque Royale for thé service !

Doris X

The several times I visited there, I felt welcomed and the young man working there showed genuine interest in helping a customer.

Bosa Nour

Bad service....they not help when there is a problem

Eric Xbox

Convenient, central location

S T

No time management at this bank, takes them 25-30 minutes to get through 3 people. They do not care that they take so long. Wish I didnt have to deal with this bank but my replacement card was sent here. Took 30 minutes to get the card and then they asked me to stay longer when i already told them this long wait time made me late for work.

PineRidge ATV

Usually able to get the job done but you’ll need patience

CC Mok

Slow service because the staff are not motivated to work, slow service because the staff are not trained properly.