Reviews of National Bank (Bank)

Matthew Hoener

My wife and I had a mortgage with this bank. They had a good rate, but they are terrible with keeping appointments and doing things on time. We had our property taxes built in to the mortgage and they screwed up paying it on time twice over our 5-year mortgage term. We found out when we got a letter from the city saying we were being charged a penalty for failing to pay on time. National Bank took responsibility and paid the penalty, but it caused quite a bit of anxiety for my wife and me. We had to arrange a phone appointment to deal with their missed property tax payment and they missed the appointment. We set up another appointment later to cancel the property tax payments so we could just deal with that ourselves to avoid more problems, and they missed that appointment too. Considering the small number of interactions we've had with this bank, that's a lot of screw-ups.

RANDI MOOTE

Rude and unprofessional mortgage adviser. We were switched to this branch when ours was closed. Our experience was horrible. After not being contacted for a month but the adviser, I finally received a call. Flow ups never done when promised and when I displayed extreme annoyance, the adviser Namith did a 180 and told me that this is the time line and that he was going above and beyond doing things he didn't have to do. We have now switch home branches . He sent me a very rude email telling me that it's not his job to transfer our file and he can't control my life. Stay away from here .

Rahul Patel

4 counters and only 1 person to help.

Lally Atwal

Great service

Jeff Ray

Very disappointed with the service from National Bank. I was forced to do business with them when I obtained a vehicle loan. Would not give me a bank account to see the balance of my loan online with out paying a $4 monthly fee and was treated with a very condescending attitude. If I made a lot more money (doctor or lawyer) they would be willing to give me a free account How does this made sense? Now I cannot do anything online without an account so I try and call. Impossible to get anyone on the phone, terrible phone system and wait times. I will be obtaining a new loan from another bank right away to remove any dealing I have with the bank.

AMIR SIKANDER

Having 4 counters only 1 some time 2 tellers are working make no sense. ......

Eug

For starters, this branch in Victoria, being the only National branch on the island, has ridiculous operating hours. Currently, this branch is open weekdays till 3pm and is closed on the weekends. We live 3 hours away, in Comox Valley, and my spouse, who works for Canadian Military, can not leave his duties and can never make it to the branch during its operating hours. We had a closing on a property we were purchasing and needed a bank draft for the cash down amount that very day. The bank draft had to be made to, of course, ‘IN TRUST' to the notary firm. My spouse couldn't make it to the branch in person, I don't have access to his account, and we don’t have a joint account. So we looked into National's policies and drafted a Power of Attorney that would allow me to perform certain transactions on his behalf. So, armed with all the legal documents, notary’s information, PoA letter signed and dated, and our IDs, my spouse sent me to Victoria to get the bank draft on his behalf. Well, turns out, for me to have PoA that is recognized by this branch, my spouse would still have to show up in person to verify his identity and to confirm that I do in fact have the PoA. At this point we were seriously considering moving our business and mortgage to another bank. Then comes the branch manager. She kindly agreed to accommodate us after operating hours, she got in touch with the bank manager at our home branch in Quebec and our mortgage advisor to vouch for my spouse and verify his identity remotely. They did their magic over the phone. It took a couple hours of back and forth phone calls, but at the end the bank draft was done. Thanks to her professional knowledge, common sense, patience and understanding, she saved us a great deal of trouble. Its so easy to dismiss someone and just say “Sorry, but this is our branch's policy”. It takes time and compassion to find a creative solution to help. Unfortunately, most people would not even bother. Big thanks to Rita Liu for helping us in our special situation, and to Toni Sandico for assisting me in this matter. This was the best customer service I’ve ever received! We are very happy customers!

Brad

Called in to make appointment for business account. Maria was the phone agent who I spoke with and was deterring me from opening a personal account with them after she had made business appointment. She had repeatedly said "wait wait for business manager to call you. Maybe we cant open business account and then you dont want to switch personal account." I told her "thats poor business. Maybe your bank is better and offering more than what i have. Lets setup appointment now." She still insisted I wait. After me battling with her back and forth, i finally got both appointments setup. What a terrible experience. People need to have a different/open mindset to accepting new business. Not what they think is best for themselves but whats best in general.

Gary Worters

Since moving here last November I have been treated with the utmost respect and the service has been excellent. I was concerned as I had been dealing with the National Bank in Aurora, Ontario for over 30 years. Informative, polite staff. always at the Douglas, Victoria branch.

Hi There

Save yourself a big trouble. Stay away from this bank. Their online services suck so hard you end up coming to bank always. Got cc lost called to get it shut down. No automated services. Waited 1.5 hr to speak to agent. Card used in meantime. Ordered new cc. Again waited half hour to speak to agent. She asking all these questions totally unrelated saying for security and survey purposes. Said either answer or cc cant be activated. Asked to close down account and send paperwork. Again end up going to branch.

Dhurva Bahadur

I recently met with Diana Medeiros for my financial needs. She came across very knowledgeable, answered all my questions and went extra miles to explain and help me understand everything while being professional. She is a true gem and definitely a great asset to National Bank.

Guggu Kumar

Applied for Mortgage at Mclaughalin Road , Brampton branch (#3351).in the last week of Nov. 2020 .Our advisor was Manju Nayyar. Excellent person and professional to deal with. The communication , documentation , execution of the proceedings and clarifications of the queries were carried out in a very organized way. Right from the day the initial communication with Manju was made , till the completion of the documentation and approval of the mortgage , we never ever felt fish out of water. Right from the first verbal communication with Manju Nayyar regarding Mortgage requirement till the approved documents reached to my lawyer , it took 8 working days only. Competent and Efficient Employees like Manju are the reasons I have been with National Bank for the last 9 years or so. Vinay and Manjit

Nick Rogers

They never answer the phone ever!!!! And do a terrible job at returning calls.

Jack Y

I went to the bank with the intention to close my investment account. But I ended up being sold some other mutual fund. And I have to open another account just to have access to online banking faster. The worst part is that I forgot my password, and the advisor didn't help me set up the security questions, or give me my new account's number at the time. Now I find out they don't open on weekends. The customer service has limited operation hours. I have just opened accounts with two other banks and they are not like this. I agree with other reviewers that this bank has quite a bit of room for improvement. After this experience, I will rather sell their mutual funds and just buy their stock (TSX:NA). All these savings on customer services should increase bottom line. ...National Bank replied to this post. I was finally able to access my account on Sunday morning. I will raise my rating to three star because of their prompt reply and their phone line support.

Antonio Tavares

Very bad service. Needed to add 1 person to the account, I was missing 1 document need to come back again Go there 1 week later they say they can’t do it because I need a appt. just wasting my time.Going there next week to close my account with them. After 6 years, not working with this bank anymore. I already have account with another bank, transferring everything to there.

Yomo Yee

Small Branch with a Big Hart

Cliten Olympio

Friendly and helpful staff

Elvin Kapadia

Worst experience as newcomer. I would not even give half star rating to this branch....

jason tron

Bring snacks and a lawn chair, you'll be there a while. Always 1 teller and slow. Thank goodness all my other banking is with TD Canada Trust. Update: closed my account. The 10-3 hours and closed weekends, slow service/minimal tellers, just isn't sufficient enough.

Robert Springman

Nice Clean branch

Pam Rogers

Dismal customer service!

Abi T

Risshe was able to provide excellent service for my banking needs.

Carmen Cabral

This branch has very professional experienced and friendly staff. Its a pleasure to come and do my banking here.

Iryna MAYSTRENKO

No one picks up the phone I tried to call on multiple occasions to make an appointment. However, the service is great othervise

danielle harder

My husband and I have a mortgage with this bank and, though the rate is good, the customer service is severely lacking. I wanted to inquire about our existing mortgage and changing from variable to fixed but it's impossible to get a human on the phone. Nothing but phone trees and voicemail. I left a message for a local mortgage broker who didn't return my call. When I tried again, and he actually answered, he said he didn't do existing mortgages (though he would email the branch manager for me). I tried the "National Bank Financial" and they were zero help as well. I spoke with live human who only searched the web to provide me with the branch phone number that I had already called.

Sona Shinghari

Courteous staff

Paddy Karadkhedkar

No one picks up the call. When I asked Manishka (at reception) to transfer it to Branch Manager she transferred to Veneya Paul who left one week before and her voice mail is Jun 12, 2019. If I tried to book appointment online it's showing Veneya Paul who left as I mentioned above. They need to update a lot. Even after 2.5 weeks there is no update on account opening and LOC. No further comments.