While the workers maybe friendly, as others opinion may differs...
The Western Union service is my problem...
A few weeks ago I tried sending money to gentleman who is doing work on a house for me. Unaware that the gentleman had issues with WU. He informed me that he was able to collect the money. I went back to the office in brandon, only to find out they cannot return my money. The lady was kind enough to provide me with there number. I phone after informing about my situation, I waited for a while, I was provided with a new MTCN. I tried to send the money to my regular family member when I was told that I was denied...
I phone head office again the lady said she's not seeing anything on the system that should prevent me from sending the money...I went back into the brandon office same thing...
I waited a few weeks...
On Dec 11, 2020 i went in to send my usual monthly money for my mother...the y lady was there with several expressions on her face.. she then took her writing pad and wrote down information from the system: a code along with denied. She then provided me with the number to call in. ...
I spoke with some lady who said she was unable to give reason to why I was denied
I then asked to be connected with manager or upper management...this took over 10 minutes
When the lady came on line I explained situation of being denied to process my transaction she said yes...WU is denying at this time to process any transactions...
I asked why she is not allowed to give such information. I asked how long, still cannot give me the information....in the end trying to plea my case the lady hang up the phone in me
WU has all information pertaining to the work I do here in Canada, plus they see how much money is been sent for the past 4 years since I've been using there service...if you're going to deny someone at least give a reason
Anyways I'm dine using WU...
If they are trying to deal with SCAMING they are doing it the wrong way.