Reviews of RBC Royal Bank (Bank)

James Myers

I have been an RBC customer for well over 30 years and have never received such rude treatment as I did at this branch. We talked to someone regarding refinancing our mortgage but she was so condescending that we asked to deal with someone else. The second woman was not much better. I understand that because I am self employed we do not fit their lending criteria. I can accept that but to treat customers as rudely as I was is terrible. RBC is a fine bank, just do not go to the branch at 53 Bayfield St lest you be stuck dealing with either of these two women. Use a different branch. We did move our mortgage as another bank was more than willing to lend us the money.

Arlene Mcnabb

I wish I could say something positive about this place. The hours and days of operation really suck. The parking is horrible. The manager is belligerent and rude. She's one of those ladys that thinks she knows everything.. Im right, you're wrong. End of story. Her public relations are truly dismal.

kpl karthic

People work here are so helpful...great service

Tina Carnochan

Friendly staff amazing service. They go out of their way to help with your needs.

Brenda P

RBC is THE best bank for staff and service....bar none.

Thisha Innisfil

Moderate performance of this bank

ML

I would actually give my review half a star if I could. I have been a client with Royal Bank since the early 80's and only just last week I treated so quite rudely but a bank teller/advisor. Because of him I plan to pull out of Royal Bank and transfer somewhere else in Barrie. I don't even want to step foot in that bank ever again or a Royal Bank for that matter for how I was treated. I am a mature student working at a great job and I am settled in this city and I will make sure I let all know about my experience with this bank.

Vanic ULUKUK (Timmoco)

Just like other RBC

Alex Bruce

Was hoping to move some more accounts to RBC. Frustrating experience with Reiner, the commercial account manager. Was referred to him. He cold called me 2 weeks late without a shred of background information on my business (assuming this is part of a commercial account managers role), completely wasted my time on the phone. I’m assuming based on his role that this is not the standard expected of Rbc’s employees. Regardless, this should serve as a warning to anyone considering the Belleville branch of RBC for commercial banking.

Danielle Ferland

Great staff.

Kathleen Tilcox

Worst bank i have ever dealt with when i asked them a question they told me to call because they didnt know the answer to my question..not to mention they are so completely rude that it could drive someone nutty. The one lady could see that i was in a rush i was the last one in line and she made me wait for 20 min i was not impressed and i left when i went back the same day with my boyfriend she did it again. I knew there i was a reason i left rbc the first time i dont even know why i went back to them not impressed

Rishab Mehta

Friendly staff, i open my bank account haley help me, very helpful.

Wesley Kierstead

It's a bank. They're all the same.

Brandon Drewett

Rbc is the worst. They generally have terrible customer service and the fees are outrageous. would not recommend banking with them. Dont even deserve one star in my opinion.

Nicholas Couture

Awesome service

MarcoinTheMountains Michayluk

Very handy

Jessica Haines

Great customer service. Im always greeted with a smile and my banking needs are done quickly. Keep it up RBC!

Richard Fernandez

The ATMs are always working :)

Brad Fuller

Big bank alot of free parking

Alistair Riddoch

Bar none, the Royal Bank on Bayfield street in Barrie has delivered the absolute worst customer experience I have ever had. Given multiple opportunities to see the situation from my side of things they have done nothing to try to justify their actions. The two managers, Crystal and David have delivered nothing but policy and limitations where a person with lesser authority had managed to provide satisfaction on my very first visit to the bank. I am sorely dissappointed in their arbitrary and inconsistent application of policy. Their absolutely horrible attitudes. Their unwillingness to put any effort into rectifying the situation. And their lack of remorse for the multiple uncomfortable situations they are causing me, through no fault of my own, for expecting the same treatment the second time in, that I was given the first time in. Currently, they have no hope of retaining my business account. And what is currently at stake is my determination or not, to malign the Royal bank and their poor (to use only civil language) customer service and customer care, for the rest of my life, to ever person with whom the subject of banking comes up. (yes I am disgruntled, not my fault....squarely on Crystal and David, co-bank managers of little or no authority or customer service skills). Call back from David, full of "blah blah" and no substance, no amends, no effort at satisfaction. Will never speak well of this branch, or the Royal Bank in general. Business owners be advised, there is much better customer service available, than RBC on Bayfield St in Barrie.

Jamie Justason

It’s a bank they do bank things what is there to review

Liz Nippard

When you call the bank .you should be able to talk to a bank teller.

Cathy O'Connor

Staff aren't as friendly as other RBC branches.

Mario Villano

Wish they stayed open for longer hours like TD

Tom Clegg

One of the machines dispenses USD, bonus.

Jedi Spartan

NOT accessible 24 hours a day.

Andrew Rickaby

Great staff good location very helpful

John Gooding

Unreliable service. In the past month both my investments and personal banking have gone down. Long waits for the only branch in Belleville.

Gwen Palacious

Read comments of other customers. I can only say great things. Customer representatives are thorough and have gone above and beyond to find things out for me. They issued me a credit card when Scotiabank wouldn't and I've been a customer at Scotiabank for 30 years with a good credit score. I am very pleased so far. Fees are pretty equivalent to other banks.

Cheyenne DeJong

USD ATM, open late Thursdays and Fridays & great customer service especially considering it’s the only branch in Belleville

Kay Woods

Only one location in belleville. The service could be better.

Deja Bla

If you need any help with any customer issues your best bet is to call customer service directly because manager here name Annie Moore is the biggest moron, rude and got zero customer service skills, one of those " know it all" employees are slow as hell,well no wonder look who is running the show,

Maureen Stever

I'm always treated with respect at RBC. I feel very confident with the services they provide.

Katie Roulier-Peereboom

I’m giving 2 stars because this place is really a hit or miss with the staff. I had an amazing staff member help me yesterday. I’ve had way too many negative experiences here though. One employee was extremely rude to me when I was getting change for my cash flow. She and the other employee beside her cackled when I asked for a roll of loonies and quarters. I have zero interest in being made to feel small. She proceeded to tell me that RBC was giving away $300.00. If I opened an account she would give me $300.00 as if I desperately needed the money. I said no thank you and she laughed again and said “you don’t want $300.00?!” I calmly told her I did not want it from her specifically. I felt really confused as to what was so funny this whole time. It’s not cool to make people feel small though. I’ll be phoning in to complain about this. Also, they are very, very slow at this location. The one upside is that they do have cash.

Tommy Fournier

(Translated) I made a mistake for the last post I apologize I will fix it now in Quebec I spoke with my representative from Riverview and I fixed my error! (Original) J'ai fait un erreur pour le dernier post je m'en excuse je vais arranger ça maintenant au Québec j'ai parler avec mon représentant de Riverview et j'ai réglé mon erreur!

Bryon Keene

Jodi from the Belleville branch was extremely personable and interested as she helped my son and me open a new student bank account. My son was so impressed, he asked me to provide a review. Very pleased to deal with Jodi!

Kavita Bodho

Poor customer service

Brutally Honest Dee

I like this bank alot.

Tracey Stevenson

I love royal bank for its services etc but they got a 2 because i can’t stand the fact that nobody ever knows what they are talking about! If you call one time and get one answer doesn’t mean it’s correct- because you bet if you hang up and call back your gonna get a different answer!! It should be the same answer for the same question!! Royal bank do some training this drives me crazy!!

Sujanti Koesmo

I recently moved to Belleville, and misfortunate events happened since the day I took possession of my new house. Dealt with RBC back in Toronto always a breeze but I found this branch is not holding up the RBC reputation, customer service/the teller and branch manager/assistant manager were not keen to help or taking the extra miles for their customers especially in crisis situation, questioning in very rude manner and not trying to understand the customer, very disappointed. I have been dealing with RBC for over 15 yrs, perhaps time to shop for other banks.

Kevin C

Great service.

christine m

This bank began holding my cheques and only dispensing $100 after 10 years of banking without issue. I was not notified of the new policy on my account to hold funds and was directed to visit my "home branch" as no-one at belleville branch could assist. I opened a TD account today and they did not hold a penny:) im finally getting something for my bank fees. Im delighted to end my relationship with RBC....i will not be depositing another cheque. This is a great relief as i always found the tellers rude and anxiety provoking.

Lisa marie

My husband had his bank their at RCB Bathurst he saved over 3500 the bank take it and close his account now this is were I found it works they keep on sending notes were he owes more many now if he owes than money why did they him at work over his account was closed and give him over 1000 why didn't they keep it the RCB is run by moncky

Lauren Guthrie

This has to be the slowest bank ever. If I could go to the machine and take care of business I would. It would be a great idea to have more than two tellers on a Friday afternoon!

Bonita Ray

I can not say enough about this branch. The teller Sophia that assisted us today was amazing. Not only was she very professional, she went above and beyond to assist us. Extremely friendly and paitent. Thank you so much Sophia you truly are a great person and made my day.

hiral patel

Feel Very disappointing on having account in this bank. I was trying to get credit card from last 5 months and when I visit branch they say have to be done by customer service and when I call customer service they say we can’t do anything visit the branch .. like seriously and finally when I got credit card they just canceled just because one of their representatives released two…