Reviews of National Bank Financial (Bank)

Frank Xu

Best bank first open with no fee brokerage!

Shannon Christensen - Mamas for Mamas

Very happy with the service offered to my husband and I as we plan for our our financial wellness. Ben Smit is very quick to respond with the information we need, he reduced our investment rates by quite a bit, and is overall highly recommended.

Bev Rossner

Discussed with how unprofessional and completely incompetent or companionate to the outstanding loan that was owed by our DECEASED family member. Took advantage of a very young, grief stricken, 20 year old son of deceased brother. Told him he had to pay out IN FULL the debt. Son is not nor ever was power of attorney or executor. NO one should ever have to pay out of pocket NO one when money is owed from estate. Disgusting and heartless, money monster company. I will continue to spread the word to never use this despicable company. If you are purchasing a automobile, motorcycle, or any other financing equipment BEWARE of this lender.

cdklw mac

Been dealing with Bryan Holyk for several years. After a long history of poor investment advice from other financial consultants I have found that Bryan has consistently produced excellent results and very sound advice. He gets 5 from me.

Vishnu Mishra

Good service

E Goode

National Bank is BY FAR the WORST lender I've dealt with. I would never recommend them, or ever use them for financing again. It literally pains me every time I have to get some document because I know I'm going to be waiting on hold for at least 30-45 minutes. A simple document can't even be emailed, they need to MAIL it to me which takes "7-10 business days". I just got off a nearly TWO HOUR wait + phone call for them to tell me essentially there was nothing they could do for me at the moment. All I wanted was a document stating what my mortgage payments are. Any other lender I use would have been able to provide this instantly. If you have options, use literally ANYONE ELSE. They are simply painful to deal with. UPDATE: Thanks Jess-- Even though it's irrelevant now, I actually just received the document from National Bank in the mail they told me they'd send a week later... BUT-- the one simple thing I asked for and stressed after a TWO hour phone call that I needed (confirmation what my monthly payment amount on my mortgage is)-- WASN'T EVEN IN THE DOCUMENT. Ridiculous. The problem with National Bank isn't the attitude of the people.. in fact most of the employees have been quite nice and professional--it just seems they are incompetent.

Victoria Lohvin

Please add hours of operation to your posting and update the phone number.

Dawson MuchA

Worst bank I have ever used. Impossible to contact who you need to contact. I’m sick and tired of talking to an automated service use real people

Felmer Macadangdang

Hours are not very nice.

alzathoth

National Bank has the worst customer service EVER! they will not let me change my address online or on the phone they insist that i visit their branch in person, which is in another city of course. i will be switching banks shortly.

Jenna Fanjoy

Absolutely disgraceful service. They continued to take money out of my bank account for almost a year after I cancelled my auto insurance policy (for the sole reason that they do not offer service in the province I moved to). I notified them of the overcharges by email and by phone, asked for them to call me back, asked for follow up, asked for confirmation of receipt of my emails - received absolutely no response to all requests. I was left to continue calling and following up with them at every turn. Was never offered even a simple apology for their mistake (I had in writing proof of my request to cancel 11 months prior) and on top of that - They had the audacity to remove a $250 cancellation fee from my reimbursement after stealing money from me for almost an entire year. This is their SCAM - Beware consumers! They ignore your cancellation requests and continue to take your money so they will have enough to cover a $250 cancellation fee that they will then take for themselves.

Gerrit Mol

Kinda sucks when Google tells you there is a National Bank in Kelowna....and then there is no bank machine.

Alan Tse

Not even open during business hours..