Reviews of ICICI Bank Canada (Bank)

Vaimik Patel

Extremely bad experience with this bank. My debit card is not activated after 25 days of account opening. I also visited again to activate debit card but still it is not activated. Really it is my worst experience in canada.

Raj Sabharwal

I completely agree with Sharbani Roy. I had also visited the Mississauga Branch for activating my Hello Canada Account. Yes staff is very pleasant, polite, professional and well-spoken. Infact, I was there 'At the Eleventh Hour' but still Mr. Sahil Aggarwal, Financial Service Officer, served me and helped me in all my concerns. I am really thankful to him and the bank for making me as comfortable as I was in my home country INDIA. Thanks once again ICICI Bank for everything you have done for me from INDIA to CANADA.

KW Rocks

Employees show be given training on how to offer Customer service in "Canada" and also they should be made realised that they are living in Canada,not in India -- PATHETIC ????????????????????????????????????

manisha das

I open an NRI account, Steve help me a lot. His customer service is excellent . As a senior person I didn’t get few things, I had to go there few times to get help. He always hep me out. He is such a nice person

Mandeep Singh

Excellent service!!!

Martin Lavoie

Are negative stars allowed for this terrible bank? STAY AWAY AT ALL COSTS!!!!

harjit grewal

Wish to give them -5 stars

Sam Bajwa

If I had a choice I would give it no stars. Worst bank to ever deal with. I would stay away from any icici banks.

Sam

I simply want to login to my online bank. Why do I need to make 50 phone calls and to wait 7 business days before doing so. Resetting a password is a headache with ICICI so be careful what you input while you activate your student account. Also terrible UI/UX all across their sites and mobile apps.

Ashutosh Thakur

Worst place to open your bank account.

Navdeep Sandhu

The worst bank I have ever visited.

adithya mohandas

Worst bank to bank with the tellers don’t even have basic manners .worst customer service worst than a mom and pop weed store

Prabhleen Kaur

worst service.

Inderpal Dhillon

Awesome service...I had one chance to visit Calgary branch few months ago...helpful staff, eager to help...

Baljinder Grewal

Plz don’t open your Gic in here. Worst experience.

Rajdeep Sekha

I have my gic account with icici and staff is very helpful.

Gurjinder Singh

I would give 0 rating, if I could. Employees are not bad but the system is worst eg. online banking and processing time etc. I am not going to use this bank anymore.

jaskirat singh

This bank is bs, Go back to India . You guys are unprofessional

Hemal Sathavara

The service is good Staff is also good . I satisfied of all my questions

Harnek Bharaj

Alright place

Simran Cheema

They are really nice, i Don't know why people comment like this in review section. Don't worry they are very nice

sachiv chopra

Super bad survives

khushbu maheshwari

Worst banking ever in Canada and in India too. Waste, completely a waste. Would never recommend anyone to choose your banking with ICICI

Vineet Avhad

Good personalized service, helpful staff and always eager to help and solve any problems/ issues

Mahesh Ram

Excellent customer service - highly recommended. True to ICICI bank motto 'feel at home with a trusted partner'

Satwinder Randhawa

Bank staff is very Professional, Friendly and courteous. Services are provided very quickly.

Pardeep Kumar

The staff was so rude they don’t know how to talk with customers It was not a good experience definitely We came all the way from Kelowna but the staff was rude especially Inderjeet mam, she was about to abuse

Naman Kaushal

Useless Bank

hiren patel

One of the worst banks in canada Worst service and worst staff

Sandeep Kaur

Worst service for online and offline banking as well.

Rj Saini Vlogs

Staff is so rude. And not helpful.. Worst banking service. Only they are in bussiness because of student's GIC

Roop shahi

The worst bank ever. Customer service is the worst of all. They dont know how to deal with the problems of their accountholders. Communication skills are so poor.if you give them a call to get rid of any problem they will always transfer your call numerous times in their dingy and small office and will irritate you by asking same questions. Horrible experience ever. Infact they are unable to resolve any simple problem.

k k

you take 1 week to give a debit card for GIC students, how do u expect students to live if they don't know any one. if it takes 1 week for debit card, how may weeks u need for credit card. If u don't have enough resources to serve students who r coming to Canada don't take the GIC CONTRACT.

Sreejith jagadeesh

The worst and horrible experience ever . There was a form which should be filled by the bank they are telling that they are not ever aware about that why the hell are they keeping like a bloody bank

Saurav Sakhi

I went there for GIC account activation, it was pretty quick. The lady there gave me alot of information about banking as well as provided me general information about other various things. Quite helpful and generous

Ashutosh Kumar Jha

The IVR is tiresome. Cannot get through to speak to a branch employee.

AMAN KHUTTAN

Worst service that i have ever experinced in my life...

Chandra Alahari

6 months back I visited their office for help on my home loan back in India. The employee was not sure on how to proceed because my case itself was very unique. But he was quick to discuss this with his manager and address the issue. I liked the approach as both manager and employee came to me and discussed my case and they did the needful without diverting me to do something else and fortunately their efforts did the trick for me. Keep the good work.

sahil bassi

I have met financial officer name kamal, he has sound knowledge about banking products and he guided me and clarify my doubts.

Sunil Thakur

nicely taken care about my concern

Inderpreet Kaur

Outdated methods..poor service and unfriendly staff!! Worst banking experience ever

Seerat Kaur Johal

Worst bank

VINOD GOYAL

Worst customer service. Agents are not experienced. Customer service rep. have strong Indian English accent. They speak too fast and hard to clearly understand. I suggest they should be trained to speak slowly and clearly. When I came to Canada in 1970, my first employer told me to speak slowly and clearly with my Indian/English and I learned that way.

gaming withindy

I visited today and the team was so helpful and polite. I will recommend my family and friends to visit.

Sam

Someone please remind them to take the phone calls cuz we’re tired of getting hung up without getting our queries resolved. I just needed to pay a CC bill and I couldn’t figure about making an appointment without going all the way to the branch just cuz they never take the calls. I don’t blame the staff GIC accounts should only be limited to Scotiabank.

anureet kaur

Worst bank ever !!!

Keshav Chawla

Worst bank services i have ever seen in my life.. Suggestion to the students who are coming to canada.. Dont open your GIC ac in this bank. They have only 1 branch in surrey for all the people of vancouver, richmond, burnaby, westminster. Moreover they dont have tap feature in thier credit card.

Prayaga Attuparambil

the worst bank ever. don't recommend to students for opening GIC account. for an year I struggled with their poor service. Now I closed my account with them. And the customer service reps who is handling the phone calls ...OMG.. they are unbelievably ignorant and irritating

John Cunningham

Bad customer relations.

Gurdarshan Tiwana

It was nice experience at this branch. I got my Non Resident account in India all from here, which is fantastic. Mr Joy made it even more fun experience for us. Thanks Guys

akhil chadha

good work by bank staff members

Buland Akhtar

For all international students do not open your account in this bank your consultant try to convince you for commission but only do not open account on this bank.

Meet Lunagariya

ATM has old and tear notes!!

Leo St. Mark

Their customer service is pretty awful. They never answer the phone. I've tried calling them twice and after five minutes they've not picked up the phone. The best way to communicate is by sending a message but it can take days to get a response. The staff are not that knowledgeable. I made a fairly simple request to close an account, but after 17 days it has not been done yet. We're still in discussions: they've confused my two accounts with each other. I've had conflicting information from two different members of staff. It is now two years since I wrote the above paragraph and unfortunately I am still with this bank, so I'm updating my previous review. I just want to close my account and transfer my money elsewhere but even that is proving difficult. I'm now having problems simply logging into my online account and it has taken them a month to resolve the issue. I have made at least five phone calls and I have two service requests in with them to get this resolved. Each phone call to them is painful: I have to wait at least a minute for some annoying welcome message to finish before I can do anything, then finally when I do speak to someone they ask me the same old bunch of 5-6 security questions, then eventually when I explain the issue to them, they try to dismiss me as soon as possible without doing anything to resolve the issue. It is incredibly painful. I am considering sueing this bank for negligence. I want to make sure no one else has my experience. If you are not a customer with them, then under no circumstances should you open an account or have anything to do with them. Hopefully all these bad reviews will help to convince you of that. All dealings with them are like going to the dentist to have a root canal with no anasthetic.

Lovel Sidhu

????

Jasleen Kaur

They do not know how to deal with customers. Customer service is not good in bank.The people who work there are not friendly. Worst services ever!

shubham sandhu

The staff is helpful and explains everything without Any time .

Kj Brey

Convenient in mall

Gunjan Sahay

Same old sarkari daftar routine. "Can't help " becomes "won't help" quickly, because of grit lack of desire to step up. Been there for a little help needed with attesting doc. While Cibc across the road took the pain to understand the need and help as well, these guys just sat on their haunches saying we can't help.

JAMES CHEN

Worst bank I have ever deal with. Slow response and unprofessional.

madhuri sagar

Icici being most popular bank with such bad customer service in Canada came as a surprise to me. Employees are lousy. For a balance statement it takes them forever to mail. I will definitely change my banking institute.

Jim Sandhu

Extremely unsupportive and useless staff. Looks like they are trained to just look at people's faces than providing better customer services

Ramandeep Kaur sidhu

Worst bank ever!! Worst experience i ever had.

saurabh mishra

ICICI BANK IS WORST IN CUSTOMER SERVICE, HAVE BEEN FOLLOWING UP WITH THEM SINCE 12 DAYS BUT STILL NO RESPONCE. PATHETIC SERVICE !!!!!!! WILL NEVER GO FOR ICICI BANK NEITHER SUGGEST ANYONE TO GOR FOR ICICI BANK !!!!!!

Harman Hayer

No customer service

Sreejath S. Warrier

Friendly staff, courteous and quick service

Samiksha Gupta

Is this a good customer service. I called them today and i stuck while speaking one of the punjabi lady made fun of me and said with a laugh that "punjabi vich bol lawo" is this a good manner to talk to your customers????. Was she right?????. I dont know who gave her this position she has no manner and she needs some more education and training. And i have also applied for a credit card and its my 1 month i havnt recvd that. When i call main icici office they said we havnt recvd any request for credit card on your account. Worst staff i have ever seen in my life. There is a good service in icici in india as comparision to the surrey branch canada????

Bilal Shaikh

Great service. Works on Saturdays, so very convenient also. Thanks!

Suvit Bhatia

I know how every staff is but the the main reason for this rating is That ICICI Bank app And the ICICI Bank too Never open account in this bank

Sukhman Toor

REALLY BAD CUSTOMER SERVICE!! When I call them for any kind of information, they don't know how to communicate with their customers and speak to them rudely. Even the online banking app is broken, and when I asked questions, they become irritated. This is the worst bank to establish an account with. They keep on asking same questions so many times, like what why? they don't really deserve even one star to be honest. Really poor customer service.

Jaspreet Benipal

Very slow service and its wrost experience with icici bank

pankajpreet saini

garbage bank garbage services

J Brar

I would give them 0 if it was an option, poor customer service. They do not listen to the customer, and rush you even when their is no one in line. They seem to be disorganized with their work, as when I walked in they had client paperwork everywhere and were talking among each other not even acknowledging me being there. They need to have better patience, and wait for the customers to ask them a question before they jump into conclusions. Also, for some inquiries they need to take customers into a room so they can explain their products in full detail. Many students come from India with ICICI bank as their means of getting their GIC money, and ICICI never gives them a welcome package, or sits them down to explain banking in Canada. It is different, there are many things that the students need to know. In conclusion choose a different institution there are many others. This location was not accommodating, nor professional nor did they have good customer service. I am glad I assisted my niece, whom had gone their 3 times prior but the lack of professionalism had her questions unresolved, and her banking needs were not met.

S Sharma

I wish there could be a black star for this bank, no one takes responsibility of mistakes by employee. Not even Ombudsman or Chanda Kochhar. All miss selling and miss guidance endup with no solution.

Ankit Lather

This is the worst bank, I dont know how do i explain like there is so many things the bank should improve. Their mobile application never works, Zero customer service everything is ZERO. You will not like even a single thing about this bank, please do not waste your time with this bank. This is totally Garbage.

Raj Seshadri

ICICI has one of the worst customer service I have seen in Canadian Banks. I have had an account with ICICI for around 10 years now and the only reason I have kept the account is the comparitively easy way to transfer money to my parent's account in India.

Sukhmeet Shah

Very bad service

Damian

Staff at this bank is often rude and always very unprofessional They have little to no knowledge of what they are doing They are only operating with the help of funds that are transferred to this bank by international students from India before coming to Canada Other than that they have no cause for operating People like staff at this location should not be in customer service I am saddened after seeing this type of service in Canada

Rati Kapoor

1 rating is also very large. I would prefer 0. Worst service I have seen by a bank.

Divyam Arora

Poor service don’t ever think of GIC in this bank! cards even stuck in ATM machines :(

ANIL KAMAL

Excellent customer service.Visited branch couple of times to open up my NRE account.Staff is very helpful and professional.Very satisfied with their service specially Shagnik D. A great customer service oriented person and able to answers all your questions or concerns regarding NRE/NRO or any other banking need.

Akshay Sorathiya

Worst service ever, Just Time wasting. I went to convert for NRO account, I had all documents then CSR said I have to wait for 2 hours. I said OK. Then literally 45 min after, CSR told they can't do today I asked the reason and they said we're too busy. (There were only 4 customer including me during that whole 1 hour .) They just kept inquiring about if I brought all documents or not so that they can reject me directly (Unfortunately I had all documents still kept me waiting and said NO at the end.)

Samanpreet Singh Sooch

Very good service, specificaly Ms. Chandan, she explained very well

Manpreet Kaur

very bad service. they doesn’t know how to talk to their customers, they speak very loudly even everyone in the bank can hear their voice.

Jasman Sandhu

worst bank in canada ???????? Rude staff

surpreet singh

Staff is too good and very much helpful

Harprt Singh

Very nice customer service specially kashyap thakkar helps a lot for banking services

Pratik Salkar

This is a worst bank you wanna have your account into. Very Poor service, remote locations, and very few locations which serve all over Canada. I had to travel all the way to Missisuaga from Niagara Falls in Snow storm to get my account set up. Specially students, do not open a account in this banks in Canada, your agents might ask you to do so since the charges are $5 less than all other banks. Believe me you dont wanna save this 5$ in you GIC investments.

Achim Mohssen-Beyk

Slow service. Had to wait 25 min to get info that took 2 minutes. The layout is not good as when you walk in you are right at the service counter and it gets crowded fast. The clerks were friendly though.

prem maisuriya

Worst worst worst bank in canada ..I strongly recommend NOT to opt this pathetic serviced bank..in fact there is no service..they will just make you run here and there for your money..

Harsh Khanna

Mr. Joy sharma came to our college and was very helpful in getting our account activated. Thank you

Onkar Singh

Student Gic Service is very Good of this branch.I am studying at St Lawrence College Kingston and also have a gic student account in icici bank and dont get any problem all is going very good like everyone saying that you may face a problem in future regarding money but its actually dont like that.Special thanks to Mr Joydeep ,He helped me alot while activating my Gic account he was very polite. Icici's Gic Stundent plan service is better than any other bank

Manesh Roy

At the branch in Mississauga service is always good, but at call centres not as desired

Sukhpreet Channa

WORSE TO DO STUDENT GIC PROGRAMME WITH,,,,,PLEASE DONT AND NEVER GO AHEAD WITH YOUR CANADA GIC PROGRAMME WITH ICICI BANK.

gagan deep

Excellent client service. Such awesome professionalism. Mightily impressed by the quick and efficient service all way round. When you enter the branch, everyone is like "Let me serve you'. Great eye contact with the client by everyone involved. Short of words.

Kinshuk Arora

This is review is not just for ICICI Bank Mississauga but for ICICI Bank CANADA. If it was possible for me to give zero stars this bank I would have gone for that or rather five BLACK STARS. The reason being the issues I had to face to activate my GIC account in ICICI bank through CANADA POST option. Initially an INTERNATIONAL STUDENT receives an amount 2000 CAD that the student has invested in their chequing account and can use that amount to avoid facing any financial troubles. But the banking services and process with this bank are so sluggish that it took me 15 days to activate my GIC account and every time I made call the customer care representative would ask me to give 1-2 business days to look into the matter. They made me regret investing my money in the ICICI Bank GIC account. For 15 days I didn't receive my 2000 CAD and in the end I was not able to pay my rent all thanks to ICICI bank and their partners STERLING and I was about to lose my place where I was going to stay. Luckily I had a cousin who helped me out with the whole money issue otherwise I would have lost my place. I would request all International students to go for SCOTIA CIBC SBI RBC whichever bank they want but not ICICI Bank. I had the worst banking experience with these people. Moreover the customer care representatives don't know how to address the issue. I pitched the same issue two different customer care representatives and got two different answers while one of them told me to drop a mail to customer care the other one told me that it will take 1-2 business days. Furthermore the ruckus initiated from India itself when I didn't receive my DEBIT CARD linked to the account and they told me that I had to visit the bank to get it while my college and my rented place is nowhere near to ICICI Bank. This review is 100% genuine. If you have a doubt please go ahead try it out yourself.

Akash pardeshi

Miserable Customer Service.

Harkiratraj Singh

Very bad service very very very bad

Arsh Deep

Worst bank ever they always have technical problem with online banking and mobile banking don’t use this bank ever

sunny Datla

Awesome customer service of viraj mehta and other staff

Reet Sidhu

Great service..didn’t have to wait for long time for getting the work done,staff is really helpful too

PARDEEP SINGH SIDHU

Not that busy place. It seems same like other canadian bank. Only one location in greater Vancouver, that is the difficult part. But, employees are friendly and get your work done easily.

Gurleen Kaur

Poor customer service ever

Dona Sebastian

The worst bank ever...Very poor customer service,not at all giving a respect to the customers.The lady who stands in the front doesn’t know anything about the credit card..I asked about the online banking to the manager,he is not aware about that...

SukHdeep SidHu

Staff is not good and bank is worse

Karanveer Dhiman

The staff doesnt know how to talk and their app was always under maintenance

Harman Dhindsa

Really really bad service. Only two person are working at a time..... there is always a big line up and if you want to visit this bank some day then u should be free throughout ur day otherwise ur whole day’s schedules would be wasted:(

Nidhi Otwani

Very unprofessional staff, went there with the query of exchanging notes of Rs 500, CSR lady tells me " we are not exchanging it, what will we do with it and now your money is a waste", Is a WASTE--no responsibility and respect for others hardearned money. No one wants to help there, please update and educate yourself with what RBI has said to overseas banks for exchanging money for NRI.

Simranjeet Sidhu

Very very bad service

Ajit Maski

No way to contact reception for general inquiry.

Dishantkumar Pipariya

Joy Sharma is go to guy for NRE/NRO service at branch. He has done commendable job in NRe/NRO segment for my account.

chintan patel

I did a call to customer care there was a lady and she doesn’t know how to talk with the customer she has no manners to talk. NEVER EVER USE ICICI BANK ACCOUNT FOR ANY KIND OF MONEY RELATED ISSUES THEY ARE BIGGER FRAUD THAN MALYA.

Harminder Dhindsa

Just like india. Lazy staff. Worst bank

Kisanthan Tharmaseelan

Worst customer service! Never go to this bank

dheeraj arora

Too laid back attitude of the staff. We submitted an application to convert our savings account to NRE/NRO. No communication came from them for over a month. We called them after 1.5 months only to know that they couldn't submit the application as the customer Id is missing. No calls ever came from them to get the id. I won't go back again.

shawn dahmer

So I received a visa in the mail after purchasing furniture and deciding to go with the in house financing after a month i attempted to pay off the loan with no luck bank teller unable to help calling the phone service is even worse multiple calls cut short with nothing resolved even after multiple days of attempts on his what the hell are these poeple doing not sure but it's not banking id stay away save yourself the trouble

Abid

Horrible !! The telephone banking reps are pathetic. It takes them 3 days just to tell you that they could not complete a service request.

raghavendran raghav

The bank was less crowded today and i was able to get the help i requested for sorting out my NRI accounts . Not chaotic like other banks . Thank you Priya . Appreciate your assistance . Exchange rates could have been better competing to other foreign exchange sites across Canada.

Sharon Singh

Excellent service from Financial Service Officer Joy Sharma, very patient with his customers, explain everything so clearly about NRE account,highly recommended to other customers.

MOHAMMED Khan

ICICI Bank is one of the leading banks of India in Canada. I have been to the Scarborough branch and the service is amazing. The staff was cooperative and respectful, especially the finance service officer, Joy Sharma. He was very polite and helpful and also gave me very good suggestions about investments in Canada and India. The interest rates are very attractive for a person like me to invest. I'm very grateful to be a client of this bank.

Aravind Raman

I would give a rating below 1 if I could. Terrible customer service on the phone and automated phone response is completely garbage! Definitely top 10 biggest regrets opening an account with this bank

Kaushik Veragiwala

Joy Sharma helped with opening NRE/NRO account as well regular account and also helped with Fixed deposit online banking which is slightly difficult. The service render was excellent and I would recommend to anyone who wants open NRE?NRO account as well Fixed deposit

Dolly Sandhu

worst ever customer service, issue with my Debit card never resolved, please don't ever use this Bank for banking services Rating is 0

Arsh chahal

(Translated) kntt a bank parwaahhh you krnii to believe .... (Original) kntt a bank parwaahhh ni krnii att glbtt....

Manjinder Hayer

Worst customer services

DEVANARAYANA RAO M

This guys are not qualified to be bank employees. We spent 5 hours to activate my brother's GIC student account and then the so called manager done the process for all the students together. How can you activate all the accounts together?? Uo know what.. the accounts is still not activated after 7 "business" days. and 24*7 hours customer service is funny enough. I won't recommend going this ICICI Bank. better go to Brampton branch.

Mohan Nataraj

worst bank, worst service, unethical idiots.

Maninder Kaur

I visited the branch twice in a month. The lady on the customer service is very rude, even she talks very loudly so everyone in the waiting area can hear, really disappointed.

Komal K

Most unprofessional and unknowledgeable branch ever. They are destroying the name of ICICI bank. Very shocked to see the level of competency of this branch. Did not even have simple wire transfer knowledge. Cant believe this branch is still open! Will never go back.

rupinder kaur

I usually do not write a reviews unless it really mean to me. This is worst bank that you can open your student GIC or any other account. If you are coming from India do not open your GIC account with the always prefer Scotia bank over it. Secondly, their app doesn’t work properly, it’s under maintenance most of the time. Even though you will log in using email and password it will say in just some second your current session has expired. Thirdly, they have worst customer services. They will not reply you email and if you try to connect via phone, the representative do not know how to talk. They are very rude and will not convey massage in proper manner. Sometime it seems like they attend calls while they are driving. Some of the representatives are not willing to talk and listen, they will just say our system is under maintenance call us in few time. It is going to be more than a week I am trying to contact them. They have similar issue all the time. I wish I could have some good experience to share, but I do not even want to give them a single star. I hope this comment will help others to make wise choices while choosing their bank.

Arun Dhalla

Worst customer services on phone and face to face both

Anshul Chopra

Great service at the branch, everything worked smoothly.

Amoldeep Mann

The worst bank ever

Raman Kaur

One of the worst banks in canada Worst service and worst staff

ISMAIL SIROHA

(Translated) ekdam faltu worse 7 time (Original) ekdam faltu worse 7 time

Jay

what can i say... the staff ....is so good...hel0ing ...such positive vibes i never feel at anybother place special thanks to Pushpinder Singh FSO ......for such a nice meeting and getting my gic work done with in a very less time

Insaf Rahmathulla

worst bank in Canada.

Soumya Sen

Wow.. Just wow... Far better than Canadian banks..

Harjeet Cheema

The worst bank ever I have bcz always facing problems with online banking and usually having problems with paying Bill's.????

Tejinder Purba

My brother deposited his cheque and money never came in his account its been 2 months.. its so hard for him to take bus to the bank every week and beg them to deposit it.. he called them many times and they never pick it up.. i think no one should open their account in this bank specially international students.. worst customer service ever i seen in my life

Dhaval Patel

Totally Disappointed. You guys don't deserve one star but this is the only option i have. Very poor Customer service as well as very slow and costiler than every other bank. If you can't provide service to Students then please don't open their GIC accounts.. One Request to International Students especially from India. Please don't open your GIC whithin this bank.

Farzad Ali

How is this place still open, my God the services is horrible, they need to get someone to hire new people, or new management.

Jhon Wang

(Translated) Friendly service (Original) 服务态度友好

vishal mittal

Staff is quite co-operative and able to help you in your all banking needs.

NISHANT RAHEJA

The worst bank i have ever been to very much disappointed. I would suggest other Indian international students to go for a GIC programme in Scotia Bank rather than this one.

Davinder Warring

Bad service and ridiculous staff

Sukhbir SiNGh KhoSa

Too much bad experience. Can't even tell you.

Mohit122/ Dhawan

I was at this branch and was attended by Mr.Joy Sharma .He was very knowledgeable and gave excellent customer service.

Sreepriya Guduru

We visited the ICICI bank at Scarborough, they did their best in assisting us to open an account. The experience was smooth and easy.

Sidd K

Try to avoid it. Try scotia bank

Savi Subra

I had recently an issue, which was sorted easily by the current finance manager Ms Stuti Nirula. Not only she is a very patient listener to customer concern, she walks with ease 1 step ahead to get it quickly resolved. Thank You so much Stuti for your services. Much commendable.-Savi Subra.

JIMY BOSS

"Worst bank ever" spatially for international students. 22 GIC India ii kha jyo sari aa bank ch pwan nalo vadia j koi hor option nai hega ta. Sire da F ja osto v utte da bank pure Canada ch.

Mijo Joy

i had a trouble with my credit card and i have been calling from the last 5 days,,,,,but it says they call after some time

Randeep Bal

Quickest service. Went there for GIC account. Great and quick service. Definitely love to go another time.

A K

I recently visited the Calgary branch of ICICI. I was assisted by Chandan… a very pleasant and efficient teller who helped me with all my requests with the utmost professionalism. Highly recommend her and the bank.

Akashdeep Sandhu

Worst service ever You have to wait too much time to get theur customer service

abhinav rana

Worst

Krish K

Please open the Bank on Monday's seriously.

Rajbir Kaur

Very good

Arshdeep Singh

Wait, wait, wait and wait. Worst service. So slow.

hemil patel

Very friendly and helpful staff????

Rashpinder Brar

Nevery ever use this bank this is garbage

Charlie Ferg McLean

Terrible bank, mailed my card to the wrong address. I'm on my tenth phone call to get it re-issued. Garbage.

KIRANJIT SINGH

It took me 1 hour for cash deposit

Rohan Middha

Very Bad Customer service never open any account with this bank

Arsalan Alizadeh

Terrible experience with their online system and customer service. I'm not sure why they are even allowed to work in Canada like this. Their customer service representatives are confused and don't know how to address the inquiries. Their online system forgets you if you don't login regularly and they have to send you new password which won't work most of the time and you are stuck in a vicious cycle of calling and getting new password. Their customer service representatives take long time to find the answer and the line drops most of the time.

Ajay Mehta

Excellent service provided by the staff of ICICI Bank, Delta, BC. I needed something to do very urgent. Branch In charge was very helpful in giving me urgent appointment and the dealing staff was very efficient. I had very limited time on my Break. The staff was very quick and knew very well what is required to do and finished the work well in time. Highly recommend this branch for the business.

Sarita Pasupuleti

Thank you to Kamalpreet (staff at the ICICI Bank) for the help with the conversion of my home account. Big shoutout!! to him for providing the detailed information and for thorough follow up in setting up the accounts. ICICI Bank staff at this branch extended all their help.

Manvir Singh

Visited for gic account activation am happy with service

Crystal ria Pinto

They don’t allow the student to use their debit card for online transactions like what even is the logic?

The Greatest Of All Time

There's a bank here and it's from India? I thought bank of Montreal and Toronto Dominion was exotic where's bank of America?

Hitesh Joshi

Excellent service by Joy Sharma of Scarborough Branch, he helped us in our banking requirements. Definitely recommended!

Aditya Kalyan

I would have given zero stars if i had an option. Worst bank of all banks

Anil Puni

I was thinking about opening an account. Reading the reviews I'm happy I haven't . I'm still looking where I can get good service not only here but also when I visit India.

Badriraman Subramaniam

Had a very pleasant experience with this branch, every one of the employees I have interacted with have been very helpful. Special thanks to Kamalpreet for going out of the way to help us out. He had a good knowledge of the process and didn't hesitate to reach out to superiors for clarification. He kept a very open channel to connect with him for updates. Thanks for the wonderful support and experience.

amanpreet singh

Here the staff is good and you don't have to wait for anything but my application stuck at one time and it took me more than 30 minutes, of delay otherwise all things went smoothly everybody there is very help full and gives you proper info about the question you asked for and if they don't know the answer they just simply contact there, supervisors and Clarify the answer. To reach the place there is no problem the transit take you just in front of the bank you just have to see the name of the bank. Just one thing is that that the location of the bank is far if this is not the reason then I should have provided them with 5 stars. And in front of the bank, all the big shops are there if you have the necessity and the time then you can shop for anything from there the main issue with the bank is the timing it only opens till 4 pm and if someone has to come from the far place it is really hustle for them to reach there.

NCM No copyright Music

Staff very polite and helpful

Narpinder Saharan

worse customer service ever experienced, they really dont care about your time, or from how much time are you waiting

Gurjeet Singh N/A

Awesome experience, great staff, great service. Had a great time there.

Gaurav Kapoor

Beware! Stay away from this bank ..terrible service.

Karan Singh

My experience at this place differs from the reviews I read here. The staff has been quite welcoming and helpful. I met Reema at the branch and she helped me open my nri account and also convert my existing account to nro account. She was kind enough to keep me updated with my account until it was all ready to use. Also advised me to avoid making wrong financial decision. Thank you Reema for all your help and kindness.

Mayouran Paramananthan

I received a letter threatening to charge inactive account fees for the account I closed years ago. I had to tell them NICE TRY

ROHIT RAI

Service is good and we don't have to wait for so long

Adarsh Adarsh

Baddest service You provides to your customers throw everywhere online, customers care number everywhere Never wanna recommend your bank to anyone I wanna give you 0 star if so

Saloni Jindal

Worst bank ever..

Steve

What an amazing branch it is. Waited about 30mins to withdraw money. There were three counters but still for some reason other counters were closed even though people were sitting there. What a nice experience it was. ICICI giving top notch customer service.

Naman Nagpal

Worst bank service ever seen in my life..

komal preet chahal

The worse bank that i had ever seen in my life.....The online services are always under maintainenece and if you need to issue new card they take very much wasteing our time 10-12 business days but all Canadian banks issue the new cards on the same time ......Very bad services

Idle Words

Ohi mara haal India de banks wala. Would suggest everyone to get their GICs done in Scotia bank. Long wait lines. Sad looking staff. No hello/hi.

harleen kaur saini

It was good experience with them, staff was very friendly specially Joy Sharma. .his help was awesome

Anupamdeep Kaur

I have been banking here since two years,never faced any trouble with anything..Staff is super nice too

Abishega Ramanan

Worst customer service

Seema Garg

If there was a option to give zero I would have given that. My husband wanted some financial advise for his account in icici bank and visited branch few weeks back. They have a financial advisor named Stuti who will give you such pathetic advice and try to trick you in schemes and offers just for her and bank's benefit. Just because of some employees I see the bank is suffering.Never going back to her for any advice. Back in india the employees were genuinely helping their clients.

Navjot Kaur

Very weird experience. I don’t want to give even one star. I visit today this bank to withdraw the money at 2:40 pm a lady wear light pink top with black mask was so rude toward me she didn’t say hi whenever she asked me any questions her way of asking is very rude and When she give money to me she js put it on the counter instead of putting it in to envelope. Is this her way to treat the customers..?.She doesn’t have manners how to treat the customers. She pretending like she’s doing a favour on me.

Js Kang

Great staff work in efficient time!!

Kiranpreet Kaur

This place is great . The employees have a very helpful nature and the one who guided me was really sweet and solved all my problems .

jaila amli

Attention international students don't open account with ICICI worst and short staf very slow service three hours to open a bank account ? If they have zero star rating they deserve that but the lowest is one they are lucky. No zero

Joban Kang

worst bank.

Gaurav Bhadrecha

Amazing service. They know the value of customer’s time. I had a issue with a cheque deposit which was not been resolved by customer helpline for couple of weeks but when I visited the branch they resolved it before I reached my home.

AMI DAAVE

Not satisfied with the staff very unprofessional

Jashan Kaur

This bank has excepted services and staff is also cooperative. 5 stars for it.

Harish Subramanian

Avoid, would have give 0 starts if possible. Only go here if you want to get nro nri service. DO NOT buy any Canadian products. They don't have he required oversight or infrastructure to support and they will RIP YOU OFF. Be careful .

Gurpreet Kaur

Scotia is best.........this bank is terrible. Poor staff, poor online services everything is poor.????????????????

Shubham Saini

The Branch staff was very polite and helpful. Great thanks to # Mr. Sharma who helped me to set up my students A/C in few minutes. # Keep up the good work .

Gurnam Virk

I used ICIC bank to send money to my Family back home .Staff is awesome . Money was in their account in 24 hours. I am using this bank from last 4 years and 100% satisfied. Staff is friendly and nice.

Bobby Pannu

WORSE BANK EVER DEALT WITH. Without Notice they just keep deducting money. All users please keep checking your account, these guys will deduct money and if you ask why you deducted money for without any reasons. They lie with full confidence that we had gave the notice. Unprofessionalism came from back .TEAM , first learn ethics to deal with clients and MANAGER , ITS YOUR DUTY TO TEACH YOUR STAFF , HOW TO BE HONEST RATHER THAT BEING DISHONEST.

Naman singh

WORST SERVICE EVER !!! FOR EVERY ISSUE YOU NEED TO CALL THE BANK! CAN'T EVEN CHANGE THE ADDRESS ON YOUR OWN ONLINE! NO E-TRANSFER, WIRE TRANSFER TAKES 3 DAYS EVEN FROM THE MAIN BRANCH AND SO DO THE ADDRESS CHANGE. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED WITH BANK! THINK TWICE BEFORE CHOOSING ICICI CANADA FOR STUDENT GIC PROGRAMME! I SUGGEST NEVER EVER GO WITH THIS BANK FOR THE STUDENT GIC!

niraj badhan

Fast service

AVNINDER SINGH

I had saving account in India, I came to this branch and met advisor kamalpreet. He helped me to convert my account from saving account to NRO account. Really appreciate about the excellent services. ????

Sumandeep Dhaliwal

Very worst experience.Noone is treating nicely.very very bad employees.The poor bank from all other canadian banks.Never want to visit in branch ...customer service is very very poor...Nothing is updated on time .Talked to Radhika(something like that)..I was asking questions and she was like....can I disconnect your call?again and again she was asking...R u seriously doing customer service in this way? Really surprising

Gurdeep Kaur

Really good service. Joy sharma was very helpful. He explained everything in detail and answered all our questions patiently.

Foram Patel

There is no option for 0 stars unfortunately this is the minimum i have to select. They don't care about their customers, they wont even try to solve your queries or explain you instead they will make faces like they are making a favour on you.

malkeet sumal

Very best service I recommend this joy Sharma was the best adviser I ever met in ICICI Bank thanks for your great help

Manish K Nema

Pathetic Services. I opened the Canada account in this branch couple of months back and never received a single communication (no Emails, no physical mails) regarding debit card/Online access/Welcome kit, etc. For everything, you need to call their customer services and place a request.

Guri Singh

Worst service..worst people you will face here

Sathya Ram

I visited this branch in Mississauga and found service at the front desk to be very fast and efficient. Keep it up!

Sukhkinder Bhachu

Never deal with this bank closed all my accounts with them, the branch is run by non professionals I asked one teller what is her qualification she said she is only grade 12 pass out. can u believe in bank u have amateur kids doing ur confidential transactions. Want to meet the branch manager but he was never seen in the branch I think he spend lots of time at home instead of working at bank. This branch really sucks and running on its own without any supervision and professional staff. for 1 transaction u have to wait for ages.

Vicky Pathak

Very nice & warm staff. our RM Kamal was very helpful . thanks to the full team

Raman Bal

Very slow service every time I go there. Online customer service are just helpless, rude and unprofessional. Staff needs to be properly trained. Only one branch in whole BC. I would give them 0, if it would be possible. Knowing the fact that this is only branch, and people might come from a long distance to get their work done, they didn’t updated their office hours neither on google maps nor in their customer service helpline. Worst service ever.

Chirag Patel

Mr. Rajan went far and above to help me. He offered what is best for me not for the bank's profit. Customer first approach.

Nitharsan Kumarakulasingam

Worst experience and slow service. If you can avoid coming to this bank then I would recommend you do that

Rj Aevi

This bank has worlds worst services for their customers...even they are student or senior citizens....dont apply here for student GIC progrmmme....it sucks here

Mohamed Osama Khan

Amazing

Gursewak singh

Very bad experience with this bank in Canada Its app is worse than any app I would suggest the students not to open their GIC account otherwise you will regret????????

Harpreet Kaur

Very bad service of this bank

Harpreet chander

poor service ..discusting just 4employee????????‍♀️????????‍♀️

rajbeer kaur

Kamaljeet Singh is new employee in ICICI hurontario branch . He is very soft spoken gentleman and advised me alot about my account. Thank you for your help . I have a advise for Old employees , please treat the new employees with respect .If any new employee is asking you question 2nd or 3rd time , that doesn't mean he is dumb . It simply means he don't want to do anything wrong and unsatisfy the customer. Great work Kamaljeet . Keep it up. Best wishes????

rahul grover

The worst experience I had with this bank. The most difficult thing is that there is only one location of this bank in Delta. Also, the staff during phone call is very rude to me. I never never recommend this bank to any international student for their GIC. I changed my account from this bank to Scotiabank.

Jaspreet Sran

Unprofessional staff. Poor sevices ever received. I checked online hours. It was supposed to close at 5:30pm. I went there at 4:10 pm. It was closed. If u do so then you should post the right opening hours.stop wasting people's time.

AJ Lamba

Excellent service, great people with a genuine concern for your business and money. Please bring your business to ICICI Bank Canada Mississauga branch

Raj Kaur

Worst bank

Mehak Dhingra

This is the worst bank i have ever seen in Canada in terms of accessibility and customer service. Unfortunately there was no body to guide me to not to use this bank. I have had worst experience with customer service talking to me so rudely and was not at all happy to help me. I would never recommend any one to use icici bank services.

Shivam Shivam

Worst experience don't recommend anyone to open their account over here the just said you to right your name on copy and tell you to wait and only one person in whole bank to open your gic account so please make sure before coming to bank

JASPREET KAUR SIDHU

Worse bank.

Albert Smith

Worst Bank of the world, Rubbish

Pateldharti V

Worst bank ever.

anjum Sultana

The service was awesome ???? by staff members ????

Biren Shah

If you want to bring money from nri account here or for all other services , look for joy Sharma. He knows the work well and easliy available.

Jaspreet Bains

Quick and convenient service

gur jalf

worst service ! i don’t like this bank anymore. i came there after 30 minutes travel in bus. i checked online hours that was showing bank open till 4 pm but when i reached there at 2:50pm. the door was closed. is this right! you guyz close the doors before one hour?

Graham Fernie

Needed a roll of toonies and loonies for parking at skytrain. Good service and friendly staff.

Kuldeep Sangha

Worst service ever. Be prepared to wait for at least an hour before you go to this bank. Just 4 people and they can't sort them in 1 hour. Very slow service.

Gagan Shah

The infrastructure was very good,moreover, the guy named Kashyap Thakkar was awesome,he helped us a lot in setting up the GIC Account. I recommend you to meet Kashyap Thakkar for every banking needs

Taman Nijjar

Good service

Perry Gupta

Stay away from this bank. They report untrue facts to credit file. It’s a small bank and has many fees associated with your mortgage that you will come to know on a long term. I’m lucky to get away from this bank. God bless others who are still with it.

Anon Nymous

When I decided to write this review and came over to this website, I wasn’t surprised to find so many negative reviews. It just confirmed my feeling that this branch was pathetic and fleecing customers. They will only try to sell you their Canadian savings bank account in which the minimum balance has to be maintained of approx 3000 CAD. They do not care about your purpose of opening the account. Indeed, for the purpose of our transaction, Canadian account wasn’t even needed, is what we realized later. They would not explain anything to you and I wonder if the people working here themselves know how things happen. We were promised fast transfer (within one day) between India and Canada citing that ICICI bank Canada is the same as ICICI bank India. But after the account was opened, they conveniently changed their tune, feigned ignorance, and said they have no way to contact ICICI bank in India, except through emails and that they work separately and that there is no connection to the Indian bank. This, after we had waited for more than three weeks for money transfer (remember they had promised one day before opening the account) which is still to occur. The manager was being manager- she brushed the pathetic service under the carpet, pushed the blame on the Indian side, and said it was “courtesy” that they were following up with the Indian side and they were not obliged to. I believe a manager is supposed to improve processes and performance. But here you have an unimpressive leader who leads a pack of clowns. No wonder their services are so pathetic. BEWARE of this branch and it’s people. They have the same mentality as those of the bankers on the Indian side.

Raman Chattha

Poor services. Worst bank application experience ever had. Worst online banking services.

Davinder Purba

Hi, i am an international student and i deposited my cheque from my work and its been 2 months today and they have not deposited it to my account... i call them almost everyday and they never pick it up.... i don’t drive and i took bus almost 5 times to bank and it takes me an hour to reach... they wasted my time every time. I request everyone specially international students... dont open their account in this bank... because their customer service is ridiculous.

Haunted Honey

Worst

S Vinay

Worst customer service ever. Save your time & money.

Abin Mjr

Worst banking service.

Dhanwant singh

banking from many years no issues with online banking, paying all bills and transferring money between banks. Service in branch super good

Khushi Mangla

Worst service ever. I just hate using ICICI online banking app because most of the time it’s not working.

Manbir dhabawalia

Had worst experience with the guy named kashyap thakkar, he always tries to fake. He shows like he is the best. But he is just a badass

Samandeep Kaur

Honestly, zero star for this bank. Staff has no sense how to talk to customer. When i told them about my problem they started arguing with me even i was facing problem in my account becoz of them. There was senior lady i don't know her but she has no sense at all. And this is for that senior lady if you are reading this then please go to school first and learn how to treat people. And I’m requesting all people please don’t open ur account in this bank. This is totally wastage of time.

communications world

The Worst Branch of ICICI just two days back my husband and my aged father in law visited the branch, one arrogant staff made them wait for sometime and then came out asked with utmost rudeness "what do you want" my father in law has an account with this bank in India, so just wanted to ask him about 500-1000 rupees, that so called useless officer could have listened to the question fully and then answered politely, but without listening to them he mentioned "please go from here" we dont know anything. Is this way you respond to your customers in Bank. Please ICICI Bank watch out about your employees behaviour other wise your bank acronym will stand for "Incorrigible-Chaotic-Irresponsible-Careless-Irritating (do you still want me to complete it with Bank" because I would never call a Branch of a financial institution which has these characteristics, just like one Bad fish, spoils the entire Lake, similarly one employee like this will spoil your name. It is easy to get one customer but Maintaining is a herculian task . Dont be overconfident about your so called Global recognition, you never Know seeing such type of comments, will have a strong influence even on your current as well as prospective customers. Before doing any office work, teach your so called Mississauga branch staff the term called Manners. your staff here are just like its location very shallow in a Narrow office.

Simran Preet

Worst experience I have ever.

Azad Somji

Actually 1 star is too nice!!! Worst bank ever! They would not refund me $100 because it was fake, which I actually withdrew from that bank 20 minutes prior.

Hadi Hasan

Waiting in line for around 30 minutes. Only 2 counters are open. Perhaps more employees are needed. More efficient training of the employees is another option.

Blue Stellar

One of the worst banks ever. Google , does not have negative in the review, otherwise ICRAPP BANK would have scored - 5 stars for sure. The voice mails are never answered. I tried right from the manager to what ever 5 options were available. Finally, went to the bank in person to hear that we do try to call every one in about 48 hours , how ever there is no guarantee for the call back The so called 24/7 customer stress service , each customer rep. has their own set of answers. Its unfortunate that I had to deal with this bank to help my family stuck in India. Avoid this bank like a plague. I wonder why does even Canadian Government allows such crappy banks to open and operate in Canada. Good luck ICRAPP BANK CANADA. Rip people off.

Ramandeep Kaur

Behaviour of staff was really rude seems like they were not willing to help the customers. Worst experience.

Seneca Security

Terrible underwriting services. Do not get a mortgage here.

Ansh Padda

I m student here, I give 5 stars bcoz , the online system works frequent, moreover, all employees have good nature ....,and vast experience , !!! And especially PUSHPINDER SIR ....negotiated really well with us ....,????????????????????????✅✅

Rajamohan Nadarajah

worst service i have ever seen in my life .this is not a bank, so many excuse, Nobody take responsibility. call wait for hours

sarah

Due to COVID-19 they changed their business hours M-F 10-4 pm .How can a working person can visit their branch in those hours . They should give a flexibility on Saturday or even in one business day until 6 pm . Does CORONA spread only on Saturday not in weekdays?

Arshdeep Singh

Worst bank ever seen. Always problem with online banking and Intrac e transfers.

Shanthi S

Well definitely not the bank you'd like to get associated with. Lazy unprofessional people, eternally slow systems, bad attitude of the tellers and a bunch of punjabi speaking people (right from the branch manager to his deputy) who would talk in Punjabi in front of clients and wont even care if that is acceptable. I was there last week for a bank draft and it costed me $7.5 and 1 hour of my time. I agree with Mr Anil Kamal.. things have changed since Shagnik left... when preparing account statement for study permit extension, resolving dispute with credit card and a bank draft took less than 15 minutes of time. Its unfortunate for the customers that he no longer works there- both in terms of efficiency and charm :) Suggestion - PLEASE HIRE QUALITY PEOPLE OR SHUT SHOP

Reet Parmar

I wish option to give no Star .WORST CUSTOMER SERVICE. I went to Bank to send money for my baby sitter who is stuck in India due to covid 19. IRRESPONSIBLE, IMPATIENT and worst customer experience provider Teller DIVYA without asking which accounts I want to transfer money send the money to wrong account. WHAT Kind of experience and training did they give.Its been month i am calling and following up with them for my money.

Jasmine Thind

Very very poor service... staff concentrates on talking more than helping people. And also they don’t know the answers of most of the questions. Closed my account with them.

mandy s

Worst service ever no one answers the phone or returns call

Alveena peter

Very disappointing bank and staff. They do not satisfy their customer and also not reply to the mails. Because they first opened my wrong account in which i faced loss of rs. 60,000/- Now when they opened my new account they are sending me the wrong balance statement. They are not bankers they are looters.????

Mamta Sood

Great staff and very cooperative

Kanwar Maur

Kindly double check when you are doing any transcation here at this branch. Staff makes mistakes

IK dhaliwal

Myself and my family banking since 2008 never faced any issues in branch and online banking. All transactions doing online everything working fine.

Geevarughese Daniel

Would like to know whether your Scarborough office is open for business . One of my friends worked there gave me the phone number of Rajan Shrada, but his voice mail seems to be full and no more accepting messages. Can someone contact me !!!

Neha Puri

Very friendly staff , helpful . Helped me and my friend wit online banking issue too..

Manpreet Singh

If you really want to waste your time Please come to this branch

UMANG PATEL

No response Very poor customer service at Mississauga Branch....

Sakshi Singla

Worst customer service, they need to really improve. Staff even don’t know how to deal with customers. After standing for 45minutes in queue girl said supervisor will assist you for the service. WORST EXPERIENCE

Priya Nanthakumar

Worst Customer Service!!!!!

amandeep kaur

Very good experience, welcoming staff , fast service , helping team.????????

Tanishq Kohli

The poorest service and staff all across canadian banks

ramesh janagam

I recently open an account... Representative gave a card for business purpose , phone number mentioned on the card out of service, When i called to branch 5 days in a row at least 3 times in a day different timings , nobody lift the call. Very poor service . Worst experience.

Sharbani Roy

Visited this branch of ICICI bank recently. Very pleasant staff at counters. The staff member who served me was efficient, polite, professional and well-spoken. Got all my work at the bank sorted out without any hassles whatsoever (I went prepared with all paperwork). Keep it up! And thank you.

vikram singh

If you have to close your account they keep asking u useless questions.

Noor Tatla

Awesome experience, nice service, cooperative staff.

Harminder Singh

Worst service. Had to wait for a whole week even to close the account with this bank.

Shubham Narula

5 employees in branch & only one working.Indian bank Indian work style.

Arshpreet Kaur

Worst banking services ever.Every time a go bank Is closed for no reasons even the google shows it is open. Inconveniency .

Ravi Kiran

What a wonderful experience. We opened various accounts...Cdn. NRE & NRO accounts. Mr. Sharma is our financial consultant and gave us an excellent service. He along with other staff members are very service oriented and supportive. It is our great pleasure to be associated with Scarborough branch.

Nisha Vajpayee

Just finished converting IND accounts to NRI, and making them joint! It was a very lengthy process, but Joy was there for every step of the way and making it as easy as possible. The manager Rajan, is also a very a good gentleman! I totally recommend visiting ICICI Scarborough

niweatha selvarasa

I’m not even associated with this bank . I’m Not the one to give review either but I called customer service for my uncle 3 times to get a fraud handled . They been telling we the same except thing every time I call . I never experienced a customer service experience like this ever in my life .

Rapsy Jaura

I would never recommend any one to open a GIC account in icici bank. Worst experience ever

karanveer singh

Bad service I have ever seen , I'm in Canada from last 8 months trying to login but I can't do that.????????????????

Anhadh Singh

Worst bank ever! There future is bleak here in Canada. Please no student open up GIC in ICICI, you sure gonna suffer for a year!

jaswant singh pattar

Worst Coustmer service I called them for transfer money no body return my call later I did talk with some one on phone that person looks don’t know anything about bank all she said she is from call Center.

Raman Brar

They Don't even deserve one star. Their online support staff is so weird and rude. Asks same questions so many times. Their Surrey branch staff is even worse. they don't have any knowledge of professionalism. Very Poor Service.????????

bhinda kang

Very poor service if you are free then come here you need 2-3 hour at least for your turn even 2 person ahead of you they work in slow motion......really bad. ????

Pink Lemonade

Very bad customer service. They have absolutely no idea what they are doing. I have had to call several times to get a small change done. The number customer service agents and time taken to do a simple transaction is crazy. They have no measure of efficiency. I would not recommend ICICI to anyone.

Krish Shetty

I was greeted by Esther and she was very helpful throughout the whole process to activate my account and what needs to be done after and during.

Shubham Joon

Fast service and Friendly staff.

Sukh S

Worst bank ever ????????????

Gagan Chahal

I have good experience with icici bank and all staff members are good and friendly.

Random Student

Thanks for helping in GIC acc, one girl name Natasha helped us throughly

Reenu Chand

The service if horrible. The staff all appeared to be engaged talking to each other or aimlessly walking around, instead of assisting customers that have been in line for long periods of time. I have to come here every month to deposit money for a family member and truly dread their service and turnaround time. This is by far the worst banking service I have ever experienced in the GTA. Do not bank here folks.

Sultan Khan

Going backwards. Bias and judgemental.

home hm

I hold nre account so far i never had problem related to customer service or getting things done thru customer service . there funds transfer system is much safer then those THIEVES at SBI . where my money is stuck

Sudhir Sharma

People do not come here by choice. People working here will find all the reasons not to work. Give you hard time. DISGUSTING ! I am glad I have nothing to do with them anymore.

Aksh DEEP

Staff is very rude

Nitin

Improve your phone service and it do not connect the 24 hrs line. If just the beginning is like this what to expect in person. We are in Toronto you guys are even worst then current Indian branches. I was impressed with services there compared to here. What's going on ???? I would not give a single star but forced to pick one as it did not allow to proceed.

Amanda

DO NOT get a mortgage from this bank. They can't do math or read properly. They screwed up our property tax and now we have to pay interest for their own mistake. Customer service is horrible and they won't accommodate you in anyway. We requested a payout of our mortgage and in bold letters the payout said please do not freeze account this is for information purposes only.... What do they do freeze our account and then point fingers at us we are in the wrong customer is never right.....

Ven Velnaya

Great team! Rajan and Kenneth always go extra step to help out. Both of them are very knowledgeable as well.

Novy Rakhra

Staff is good , i am satisfied with them . But the problem is they dont have much staff to deal with customers . We have to wait alot , approximately whole day is wasted . So i would suggest to increase staff members so the customers may not face any problem.

Gurnam Purba

Hi friends, I suggest to everyone, please dont open their account in icici bank. Because icici has one of worst customer service I have seen in my life.

Hiten Sodha

I had one queries regarding some funds that was india and I wanted bring here and I visited this branch, the guy named kamalpreet he was helping with and he has good banking knowledge, he made very simple and easy for me to deal with my funds, just go and ask for kamalpreet.

Avinash Sunak

I just transferred money from India. The entire process from request, remittance and preparation of Drafts was so smooth and professional. Took about a week and I was very impressed with everything. Their customer care was beyond my expectations. They really take good care of their customers. I was dealing with the Financial Officer Joy Sharma and I do not remember the name of the teller(lady) who helped me with the drafts.

Vikhyat shetty

Joy Sharma is really helpful and he is doing an amazing job! Keep going Joy

Simran Singh

they provide a good service.

cyril joy

Worst bank ever seen. Closed on a regular business day for system maintenance without informing any customers. They just put a notice on the door about the system maintenance that means all there customers need to visit ICICI bank calgary everyday and check the door for any notice. Piss me off.

Kanchi Suri

Verry poor service.staff are not good. They don’t know how to deal with customer. Worst experience ever.

Kanwar Mangat

Poor service

Shilpa Manohar

Excellent customer service! Mr. Joy Sharma was very knowledgeable and patient. He helped me every step of the way making it an easy experience. Thank you!

anju arora

I have an account in this bank. I am so disappointed with the bank service. I had an unauthorized payment on my credit card and have reported to them. But its been more than a month, i did not get any update. Slow and careless service. No one take care about the customers here. Never ever recommend to anyone.

Kinjal Jadav

Worst bank and worst service... They doesn't have manners how to talk with their clients.. A big noooo for this bank...

Vince Lam

I had very good experience at the bank, excellent service, by the Officer and the branch manager.

Steven L

Horrible bank with extremely INEFFICIENT staff. This place is literally 2 mins from my house, I dread coming to this bank because it can lead to 2 hrs wait just for a simple bank transaction. I'm gonna close any account here I have here and transfer it to tangerine. I am very surprised they haven't shut down this branch.

Saravana V

Worst bank Service in Canada..I'm a student from Fleming college..My consultancy pushed me to open my GIC in ICICI and they told me that you can get good benefits and all..Because of them i opened my GIC account in this bank..After i reached Canada i realized this is not a good bank for Students.Even people who are working at the bank they didn't have the option Visa card.And E-Interact Money transfer they charging 1.5 dollars and so many drawbacks.That all facilities are free in Scotia bank.While ICICI Customer service is not at all good.Waste of time and money to open a bank account in this worst bank called ICICI Bank.Always getting money from students which are given free service charge from the Scotia, But ICICI bank is only for getting money from the students and wants to become rich. Overall, Comparing wth ICICI Scotia bank is better options.

prashant k

pleasant experience at ICICI scarborough - Joy Sharma handled my RSPs efficiently. Everything got done very smoothly since he is well informed in ICICI policy. Customers are never rushed here, so for me, it's always worth the wait when banking in-branch

Akanksha Koundal

PLEASE STAY Away from all ICICI banks especially students.. This bank is the worst. Open account somewhere but not this bank.

Danny Ramrakhiani

The nightmare starts when you get a reason to call / visit ICICI Bank. And this branch offers you worst nightmares ever. Completely ignorant staff, time wasters and phone? oh yes, What is a phone ? They have no idea and so never attends it.

Raghvendra Bagla

I have given an application to open an NRI back account and was told that it will be opened in next 5 working days and its already been 2 weeks. Now I have to visit the branch again as phone number on the website just gives a list of options to connect to customer care and to know working ours etc. This is a just another great way to keep clients out. you cant even mail them as there is no email ID provided...

therealmcgimmick

Very slow. 3 employees, 1 customer? Average wait will still be 10-15min. Take a number even if you are the ONLY customer. Deposited thousands of dollars in cash, please accept a hand written receipt, there are not printed receipts here so hope there are no errors. Not very reassuring. Lastly, prudent Indian manager discriminates against young people and Canadians. Would not let me deposit money when I was waiting on new driver's licence despite having: health card, sin card, credit cards, etc. every other piece of ID plus my expired license and renewal slip. Something tells me if I were a bit older or didn't wear a baseball cap I wouldn't have had so much trouble.

madan mandal

Great service by the bank especially by Mr. Kamalpreet Singh. He guided me really well in the entire process of moving my funds from India to Canada thru NRE/NRO channel. Once again my sincere thanks to Mr. Kamal!

RAMANDEEP KAUR

Poor services also most of the time online banking app doesn't work.... There is only one branch of this bank so students have to face a lot of difficulties,specially for newcomers.... Also there is no feature of tap and swipe of the credit card.... Strongly suggest to new students don't take this bank for their Gic account

Manpreet Narula

I would recommend this location, the staff is so friendly as well as the place is environment friendly . Mr Kamalpreet singh really helped me in setting up my NRI account. Highly professional in skills and knowledge. Thankyou so much for the help and making my life much easier in terms of finances.

Mukesh Patel

I had great experiences with this branch at Scarborough, I wanted to to do some transactions and branch manager help me out with sharing good information Also staff members are very helpful

divyansh thakur

The staff is very bad the option should be for 0 also if you wanna rate this icici branch speacially the lady having boy cut is so rude and working with full of letharginess so please because of this lady reputition of this bank is bad

Dimple Patel

No wash room at bank for coustmore is there employee don't use washroom during work hours :(:( there service is too slow as inadian bank

Kamalpreet Singh

Poor customer service pls.. international students do not open GIC account in this bank.. Even, there online banking system is not secured..

Jashanpreet Singh

Staff is very friendly and helpful

thaya gopal

It’s horrible service. There’s no one is there on the line but you still have to wait to get the service. They should improve their customer’s service.

Yuvraj Singh

Worst bank in Canada.

Radhika Menon

I had a great experience at ICICI Bank, Mississauga branch. Jayesh Soni went out of his way to help me when I had issues transferring money to India. He personifies what exemplary customer service looks like. Thanks Jayesh!

ekta patel

Worst bank service in the world. Staff is very unhelpful and Talk loudly with the customer. No one interested to help customer. All the staff members are useless.

Parshotam Sharma

Service is the best among all banks and really honest and friendly staff.

Tharmila Subramaniam

Very poor customer service! Rude! And very time consuming! Customer and personal information confidentiality was not respected. Everyone can hear everything!

jace chicoine

Called and asked to cancel my credit card account a couple months ago and then just got a statement in the mail with a $49 charge. Called again and asked to cancel my account again and the man said in order for me to cancel the credit card account I have to pay this years annual fee? I asked kindly if he could waive the fee since I have never used the card in the year that I’ve had it and he wouldn’t do it. Man on the phone was very rude, when I asked to speak to manager he said there wasn’t one available? Overall terrible customer service.

Vaibhav Chauhan

I had some paperwork which went really smooth . Its a good bank where u can have an account at and tbh service was exceptional .

gagandeep kaur

Very nice customer service. I really appreciate the service of whole staff who always welcome their customer and solve their problems.

naga sai vintha

Worst Bank , i ever seen , initially i got Commitment letter from them for Mortgage approval , but end of day , they have cancelled my commitment, for No Reason . Go with Core CANADIAN banks are Good.( CIBC ,RBC,TD,etc) My only Advise dont Bank with this ICICI , i will recommend to all our Indo-Canadian friends and to rest of all Canadians friends dont go with them.

Akshit Bansal

Hi I visited the branch and they have excellent service and all the employees are very friendly.

Sameer Khatri

Not too sure of what benefits one would get by having accounts at ICICI. Very few physical locations, inconvenient opening hours, charges for using interac services, ATM limitations and the list goes on...