Reviews of HSBC Bank (Bank)

Yasir Saeed

Really friendly staff. They need to work on those hours though.. makes it tough to get any banking done if they close 4:30

Pi C.

Great staffs

Dewi Trisnawati Tjahjadi

Nice location cause it's very close to my apartment, not too crowded, cause we basically can do almost everything online. Will be more comfortable if the ATM opens 24hours or at least till midnight.

Robert Roberts

This bank is impossible to contact to make simple transactions. I have waited on hold, left for dead, for over an hour twice while attempting to report a lost card. This bank has no basic respect for it's client's time.

Bishoy Hany

This is branch had the rudest customer service I have ever encountered. My account was inactive, so the bank closed it. I went to reactivate my account. The teller employee seemed rude and kept asking me if I expect to use it as there’s “4.5 $ fee for using” She kept asking this several times as if I am a beggar.

John Brady

False information given to us about international money transfer. Was told we could transfer $150000 dollars in one transaction. Come the time when we wanted to make a transaction we were told it was $50000. Opened an account on the basis of 150000. Vey poor service! No worthy of a single star!

ドワニJ

Stinks like dirty cigarettes and if your not Chinese it's like your invisible.

Vallesca Allysa Ashley

Pathetic!!!!! Don’t use hsbc….

john dixon

Caters to wealthy foreign nationals. Staff is pointedly disrespectful to non-chinese clientele.

Khaled Ahmed

They canceled on me twice on a row for an appointment to open a bank account ! They are really good and trustworthy ! to ignore customers like that

Charles Junior Ho

Slow, bad manners and bad attitude

Jenny Young

Aweful customer service from a few employees. Doesn't open on time. Thinking about getting big bills changed into smaller ones? Forget about it. It's a huge hassle for them to do that part of their job. One time, I wanted to make a deposit because the drop box was broken, and I told them I didn't have my key on me and they just went back to their things and ignored me.

Po Cheng

friendly, and they did speak english to me, maybe its because im premier?

Douglas Howard

Horrible customer service, it's as if they don't want customers. They gave me the run around several times before I was finally able to open an account, but then they never gave me my debit card. When I went in and asked them about it they said the account was never opened.

Shannon Webb

We went in in December 2017 to complete forms to open a TFSA with HSBC invest direct. We were helped quickly, with no issues. We did a lot during our appointment. They have helped me ever since.

M Montazeri

I worked with Oakridge HSBC branch regarding mortgage application. Despite our complicated situation, they helped us to receive the approval. I would like to specially thank Henry Tian who was always available for our questions.

Leon Lee

waiting time is l-o-n-g……a hour for only a few customer ahead.

Mohamed Khallafe

Very odd and rude customer service from the tellers, and it happened quite some times so it may represent a norm. Never seen HSBC branch or any other bank dealing with customers this way. I highly recommend avoiding this specific branch by all means.

Declan Tran

I come for the ATM, that's it. Staffs are plain rude

Jason Proulx

As always I was provided prompt, courteous and effective service.

Kath Leen

Been going to this branch for over 20 years now. Teller are very respectful. Nav gave us over an hour just to explain our options in terms of our savings.

Rob Cameron

Staff has been helpful over the years. Hope our new account manager Navdeep Stays with the bank for long time.

David Chong

Staff is usually friendly but at times there is a very long wait even at the Premier line.

Patrick Lozier

Slowwwww, suspicious service with preferential treatment to Chinese clients.. Decades behind every other chain in terms of modern, efficient banking.. They check everything 15 times even when you are GIVING them money!!!??? TD bank all the way, none of these issues there..

Bonnieca Islam

Hi guys

Maksu

First time at a HSBC branch. Asked the reception to talk to someone about a mortgage. Within 2 minutes, Justin greeted me and began a pre approval as per my request. Great knowledge, and great attitude. Ps. Im white, since the other comments bash on race

Joanna Leung

Only 1 counter is opened. I have been waiting for more than 30mins Very slow........almost an hour wait

Jojo Khan

The branch manager is so stupid, no one even looks professional there

Susan Jenkins

I'm too white for that bank and the hours are terrible.

sherif rishad

Navdeep has been a great help to us. He got approved in 3 days given HSBC approval time in past. Plus the rates and cash back were worth the wait. Overall great experience.

Alex Smith

Helpful advisors, great mortgage rates.

Randy Saunders

The branch manager is really someone, who is a greedy women. All she does is tries scam people. She insisted my friend to provide her information over the phone, her SIN and Her DRL, said she will create her profile and pull her credit, where my friend didn’t even sign the consent form. Beware people, unless you have signed no one should pull your credit. My friend was trying to get a mortgage. This could have screwed her over!!!! That branch manager doesn’t has any knowledge and should retire.

Wade Moorey

Terrible experience. Wouldnt cash cheque because of no account and then couldnt certify it either to cash it at my bank. new job first cheque.