Reviews of Bank of China (Bank)

D.A.J.

Horribly inefficient. Slow with no attempt at any sort of customer service.

John Snow

(Translated) I want to swear and talk foul language! It really makes me angry! I went to want to change RMB. Seeing that they were chatting and chatting enthusiastically, he said, "Do you have an account? We only serve them." I said I don't have an account, but I can open it. He said you'd better go elsewhere. I still insisted on opening. He said that he wanted to make an appointment. I said that five or six of you can chat, but you can’t open an account. He said just no, no one can. I said that under the banner of the Bank of China, you did not serve the people of the country, and you still chatted. Almost did not vomit blood! I absolutely have to complain! (Original) 我想骂人说粗话！真让我生气！我去了想换人民币，见他们正在聊天，聊的火热，他说“你有账户吗？我们只给他们服务” 我说我没账户，但我可以开，他说你最好去其他地方。我还坚持要开，他说要预约，我说你们五六个人聊天可以，开户不行。他说就是不行，谁都不行。我说你打着中国银行的旗号，干着不为国人服务的行为，还聊天。差点没吐血！我绝对要投诉！

Flora

I wish I had an option for 0 star. I never thought that I would have had such a terrible experience in any bank. The person who answered my call treated me like I was an idiot. I would say please be far away from this bank to save your precious time and energy.

Terry Zhang

Very bad experience, they know nothing about the business in Canada, will not come back again for sure

leo li

(Translated) It may be the world's least efficient bank, and the incredibly long procedures are certainly not sustainable in a market environment. (Original) 可能是全世界最低效的银行了，难以置信的冗长程序，放在市场环境中肯定无法存活。

Ruotong Feng

(Translated) Service is unspeakable (Original) 服务差到无法形容

Zz土小胖的平凡之路

(Translated) Own bank, haha. The service is very enthusiastic, but the efficiency is also true. I do n’t blame them. Breaking systems and bloated processes have always been the tradition of foreign banks. (Original) 自己的银行，哈哈。服务很热情没得说，不过效率低也是真的。倒是不怪他们，破系统、流程臃肿一直都是国外银行的传统

koyman chan

(Translated) In 2011, I applied for the 6000 from Hong Kong that year. A few days ago, I remembered that the money went to the bank to withdraw. It turns out that the systems on the two sides are different. The account was opened for me in Hong Kong but not here, and after 2013 I can no longer transfer money to this bank through the bank. Although I couldn't get the money, the staff explained it clearly and suggested that I could do something next. Good service! (Original) 2011年的时候在这里申请当年香港派的6000，前几天想起来这笔钱去银行取。原来两边系统不一样，当年的户口是帮我开在香港不是在这里，而且2013年后不能再通过银行将钱汇到这边银行。虽然取不了钱，但是工作人员解释得几清楚而且还建议我接下来有什么办法可以做。服务不错！

Willie

Very frustrating dealing with these people. Absolutely no customer service and when you do have service, they are rude and condescending. Avoid banking here unless truly necessary.

John lender

Hard to find a parking, follow same teller service like China, it very slow, also same banking rule with China.

levi Li

(Translated) Service is suspended at both counters, waiting for half an hour. (Original) 两个柜台都暂停服务，等了半个小时了已经。

劉建楠

(Translated) In their own words, they say that they are not a bank in China. This is true! Domestic banks in China are known for their service attitude! They give you a set of closed door soup! (Original) 用她们自己的话讲，她们说跟国内不是一个银行，这话一点不假！国内的中国银行以服务态度著称！她们给你吃一套闭门羹！